Manager volunteer roles in saint philips, bristol city

Volunteer Opportunity: Country Director (USA)

Organization: HELPING CHILDREN INC.
Location: United States (Remote with occasional in-person tasks)
Closing Date: 31st July 2025

About Us:
HELPING CHILDREN INC is a nonprofit organization registered in California, committed to improving the lives of children globally. Through various initiatives, we aim to provide resources, support, and opportunities that empower underprivileged children to thrive.

Role Overview:
We are seeking a dedicated and proactive Country Director to oversee and manage the establishment of our operations in the United States. This is a volunteer position ideal for someone passionate about making a difference and contributing to a meaningful cause.

Key Responsibilities:

• Banking Operations: Open and manage a bank account for the organization in the USA.
• Office Setup: Identify and secure an appropriate location for our office space in the United States.
• Networking: Build relationships with local stakeholders, including potential donors, partners, and volunteers.
• Compliance: Ensure the organization adheres to all legal and regulatory requirements for nonprofit operations in the USA.
• Coordination: Act as the primary point of contact between the USA office and the headquarters in Sri Lanka.

Requirements:

• Based in the United States (California preferred).
• Strong organizational and leadership skills.
• Familiarity with U.S. nonprofit operations, including legal and financial regulations.
• Ability to work independently and meet deadlines.
• Passionate about helping children and supporting nonprofit missions.

What We Offer:

• A chance to make a lasting impact on the lives of children in need.
• Networking opportunities within the nonprofit sector.
• Recognition for your contribution to a global cause.

How to Apply:
Interested candidates should send a cover letter and resume detailing their qualifications and interest in the position  by 31 July 2025.

Join us in making a difference—one step at a time.

We are looking to build our LinkedIn profile and our reach into the business world. The role will include advancing our connections and cultivating lasting relationships in communities of like minded companies. Content creation, updating on news and arranging in person meetings when needed are a key part of the role so candidates will need good communication skills, creative writing experience and be tech savvy. Although remote the team are in daily contact when needed and meet in person at major fundraising events where live updates can be posted. We are passionate about animal welfare so if you love dogs and have a creative skillset and some business flair come and join us.Saving Strays is run by volunteers only, please ensure that you are serious about volunteering and dedicating some of your free time to the charity.

Do you enjoy organising things and making this happen?

Are you able to volunteer a few hours a week?

Yes? We’d love to hear from you.

We’re looking for admin volunteers to help with our daily operations.  We have a variety of ways you can get involved:

• Responding to client requests and enquiries
• Fundrasing and partnership management
• Managing and updating company databases
• Keeping track of partnership enquiries
• Maintaining internal, volunteer, and client records
• Drafting and mailing client correspondence and newsletters
• Organising events, scheduling meetings, and making travel arrangements
• Providing administrative support to other departments or projects as needed
• Performing other duties as agreed in advance

We’ve designed our volunteering programme to be flexible and adaptive to you.  All volunteering is 100% remote and you’re supported fully by our team.  You control what you do and how many hours per week you want to volunteer.  Some roles may require an Enhanced DBS check. If your application is successful, we will ask for a donation towards the cost of your enhanced DBS check if it's required for your role. This cost is £20.60.

Here’s some further information on what’s needed:

Are you over 18 and living in the UK?

You must be over the 18 years of age and live permanently in the UK.  You must be a UK resident to apply for this role.

Do you have a laptop?

A laptop and a quiet space to volunteer is essential.

How much time can you give?

A minimum of 2 hours per week is required. We are flexible and like to work around you.

Training

We provide CPD accredited training with 3 short courses needing to be completed prior starting your volunteer role.  After, you’ll have access to over 90 CPD accredited courses should you want to study further.

IAPWA (International Aid for the Protection & Welfare of Animals) is a UK-registered animal welfare charity dedicated to creating a better future for animals in need.

IAPWA are currently seeking a Community Fundraising Co-ordinator to join their UK team to support their development of volunteer community fundraisers throughout the UK.

From identifying ways to engage with potential animal lovers who would be interested in supporting our cause to nurturing those relationships and helping them to make an impact, you will be part of a charity who are passionate about making a difference to the lives of animals in need.

We are seeking a skilled and passionate Volunteer Trust & Grant Bid Writer to help secure funding that will enable us to continue and grow our life-transforming work in Christian mental health. Working with the Director of Development, the role will involve identifying funding opportunities, preparing compelling grant applications, and helping us build strong relationships with trusts and foundations aligned with our mission.

Mercy UK is a Christian mental health and wellbeing charity, committed to equipping people to live free and stay free through a range of trauma-informed, faith-based support services. From our flagship Freedom Journey programme to practical resources like Keys to Freedom, we support individuals navigating emotional and spiritual challenges and empower churches and Christian organisations to provide meaningful, transformational support.

Key Responsibilities

● Research suitable grant-making trusts and foundations, with a particular focus on those funding mental health, faith-based initiatives, and/or community wellbeing.

● Work closely with the Director of Development to maintain a pipeline of prospective funders.

● Draft high-quality, tailored funding applications that reflect the heart, outcomes, and impact of Mercy UK’s work.

● Collate and interpret project data, outcomes, and financial information to support applications.

● Support the development of template responses and maintain accurate records of submissions and outcomes.

● Assist in preparing follow-up reports or updates required by funders.

What We’re Looking For

● Strong written communication skills with the ability to craft persuasive and inspiring content.

● Attention to detail and the ability to work independently.

● Experience of fundraising through trusts and foundations, or equivalent transferable experience in writing bids or proposals.

● An ability to articulate and represent Christian values and ethos respectfully and effectively in written applications.

● Passion for mental health and wellbeing, and alignment with Mercy UK’s mission and values. 

What You’ll Gain

● The opportunity to make a meaningful contribution to a growing, impactful charity.

● Experience in trust and grant fundraising, with support and guidance from our development team.

● A chance to use your skills to directly support the emotional, spiritual, and mental wellbeing of individuals across the UK and beyond.

● References and testimonials for future opportunities.

● Access to Mercy UK’s Employee Assistance Programme with Health Assured

Are you an experienced careers advisor, recruiter, HR professional, or educator passionate about equipping young people with the skills they need for the world of work? Do you thrive on designing practical, engaging, and impactful employability programmes?

REMIX is a dynamic new charity on a mission to "remix young lives" from disadvantaged backgrounds across London. We aim to guide, mentor, and inspire young people through positive role modelling, comprehensive personal development, and vital employability skills. We're currently in our crucial set-up phase, and need your expertise to craft the transformative programmes that will unlock career opportunities.

We are seeking a dedicated Volunteer for the role of Employability Programme Developer to design our core training curriculum. This is an incredible opportunity to apply your professional experience to a meaningful social cause, creating the engaging content that will teach, guide, and empower young people towards sustainable employment and a brighter future.

Who We're Looking For

We need a practical, insightful, and results-oriented individual with a strong background in careers development, recruitment, or vocational training. You'll likely possess:

• Curriculum Development Expertise: Proven experience in designing, developing, and structuring practical workshops or training modules focused on employability skills.

• Industry & Market Knowledge: Up-to-date understanding of current job market trends, recruitment processes, and the skills employers seek, particularly in London.

• Practical Skill Focus: Ability to translate complex concepts into actionable, hands-on learning experiences (e.g., mock interviews, CV clinics, networking practice).

• Youth Engagement Skills: Experience in creating content that is engaging, relevant, and inspiring for diverse young people (ideally aged 16-25).

• Monitoring & Evaluation Awareness: Ability to design programmes with clear, measurable learning outcomes related to employment readiness and progression.

• Collaboration & Adaptability: Eagerness to work with Trustees, future mentors, and other volunteers to ensure programme relevance and delivery.

• Passion for Social Change: A genuine commitment to REMIX's mission and empowering young people out of poverty.

Your Role as Employability Programme Developer

In this vital set-up phase, you will be instrumental in:

• Designing the Employability Curriculum: Creating the structure, content, and activities for a practical and impactful programme focusing on job readiness. This includes:

  • CV & Cover Letter Workshops: Guiding young people on how to create compelling application materials.

  • Interview Skills Training: Practical sessions on preparation, common questions, and professional conduct.

  • Career Exploration: Modules to help young people identify interests, research industries, and understand different pathways (e.g., apprenticeships, vocational training, higher education).

  • Networking & Professional Conduct: Sessions on building connections, digital presence, and workplace etiquette.

  • Job Search Strategies: Practical advice on finding opportunities, using job boards, and cold outreach.

• Developing Engaging Materials: Crafting clear guides, exercises, and resources for participants and future facilitators.

• Defining Learning Outcomes: Establishing clear, measurable objectives for the programme to track progress towards employment or further training.

• Integrating Best Practices: Ensuring the programme reflects current best practices in careers guidance and employer expectations.

• Collaboration with Partners (Initial thought): Considering how the programme can facilitate connections with businesses for work experience or job placements.

What We Offer

• The incredible opportunity to design a core programme that directly addresses a critical barrier to social mobility for young people.

• An unparalleled chance to apply your professional experience to a profound social cause, seeing your ideas directly open doors to employment.

• Collaboration with a passionate and strategic Board of Trustees and the founding team.

• The deep satisfaction of knowing you are creating tangible pathways to independence and economic empowerment for London's disadvantaged youth.

This is a voluntary role, requiring an estimated commitment of approximately a period of 3-6 months to help us build this crucial programme. We are flexible and can work around your availability, including managing your own workload and time.

Ready to Build Pathways to Success with REMIX?

If you are a practical, insightful, and experienced professional eager to empower young people with vital employability skills, we'd love to hear from you.

Help us design the pathways that will truly "remix young lives" and unlock their career potential across London!

Are you a talented Graphic Designer passionate about using your creativity for social good? Do you want to shape the visual identity of a brand-new charity dedicated to empowering young people in London? Then join us at REMIX!!!

REMIX is a dynamic new charity on a mission to "remix young lives" from disadvantaged backgrounds across London. We aim to guide, mentor, and inspire young people through positive role modelling, comprehensive personal development, and vital employability skills. We have our logo, but now we need your design expertise to build a compelling visual identity that truly reflects our vision and impact.

We are seeking a dedicated Volunteer Graphic Designer to create our brand styling guide and develop key communication materials. This is an incredible opportunity to apply your design skills to a meaningful social cause, helping us attract young people to our programmes, inspire people to volunteer, and encourage vital support.

Who We're Looking For

We need a creative, and detail-oriented designer who understands the power of visual communication. You'll likely possess:

• Proven Graphic Design Experience: A strong portfolio showcasing your ability to create engaging and effective visual content across various platforms.

• Brand Identity Development: Experience in creating brand guidelines or style guides, defining visual elements like typography, colour palettes, imagery, and usage rules.

• Design Software Proficiency: Expertise in industry-standard tools (e.g., Adobe Creative Suite: Illustrator, Photoshop, InDesign).

• Versatility: Ability to design for different mediums, including social media, print (booklets, flyers), and digital presentations.

• Understanding of Audience: Ability to create designs that appeal to diverse audiences, including young people, potential volunteers, and funders.

• Attention to Detail: Meticulous in ensuring brand consistency and high-quality output.

• Collaborative Spirit: Eagerness to work with our Trustees and other volunteers to translate our mission into powerful visuals.

• Passion for Social Change: A genuine commitment to REMIX's mission and empowering young people.

Your Role as Graphic Designer

In this vital set-up phase, you will be instrumental in:

• Developing a Brand Styling Guide: Building out a comprehensive visual identity guide that defines our brand colours, typography, imagery style, logo usage, and overall design principles.

• Designing Core Communication Materials: Creating templates and initial designs for:

  • Social media posts: Engaging graphics for platforms like X, Instagram, LinkedIn.

  • Publicity materials: Flyers, posters, and simple brochures to reach young people and the wider community.

  • Information booklets: Designing layouts for programme information, volunteer guides, or impact reports.

  • Presentation templates: Creating professional templates for pitches to funders and partners.

• Ensuring Brand Consistency: Helping to apply the new brand identity across all our communications.

• Visual Storytelling: Translating REMIX's mission and impact into compelling visual narratives.

What We Offer

• The unique opportunity to define the visual brand of a new charity, directly shaping how we are perceived.

• An incredible chance to apply your design expertise to a profound social cause, seeing your work make a tangible difference.

• Collaboration with a passionate and strategic Board of Trustees.

• The satisfaction of knowing your designs will help attract young people, inspire volunteers, and secure vital support to "remix young lives."

This is a voluntary role, where you will manage your own time and workload to establish our core brand identity and initial materials. We are flexible and can work around your availability.

Ready to Design a Brighter Future with REMIX?

If you are a talented and passionate Graphic Designer eager to leave your creative mark on a transformative cause, we'd love to hear from you.

Help us design the visual identity that will inspire and empower us to "remix young lives" across London!

Fundraisers wanted to support East London Waterworks Park in developing and implementing our fundraising strategy.

East London Waterworks Park is a volunteer-led charity that has won a 2024 New London Architecture award and raised £2m towards buying land from the Department for Education to transform the 14-acre Thames Water Depot on Lea Bridge Road on the border of Waltham Forest and Hackney, into a new biodiverse park with natural swimming ponds, forest schools and community spaces. 

We are looking for fundraisers to contribute to our community-led fundraising strategy, to develop relationships with funders and to write funding applications. 

You would join our fundraising circle, which coordinates our fundraising efforts. It is currently exploring grant opportunities and developing relationships with businesses and other funders. We meet online on Google Meet and volunteers complete agreed tasks remotely. 

If you have experience in writing grants and funding applications, corporate fundraising, philanthropy, or any other aspect of fundraising, it would be great to hear from you. 

We are keen fundraisers but we are lacking professional expertise and experience and we would love your help and input. We would welcome one-off advice on the phone or in person, as well as longer term volunteers. 

We would also love to hear from potential volunteers without experience but with transferable skills.

East London Waterworks Park is an exciting and ambitious project. Without funding we won’t be able to make it happen, so you will be directly contributing to the creation of a new biodiverse community-owned park with free access natural swimming ponds.

Join a small charity with a big heart and help shape our future.

Barefoot and Free is a grassroots UK-based charity funding respite breaks for families with neurodivergent children or children affected by trauma. We're growing from the ground up and we’re looking for passionate, creative Volunteer Fundraising Champions to grow with us.

This is more than a stepping stone role. It’s a real opportunity to be part of something long term that's meaningful, mission-driven, and deeply rewarding. You'll play a key role in shaping a small charity with huge potential and your efforts will directly impact the lives of families who truly need support.

Why Join Us?

Grassroots charity work is full of heart but it’s not without its challenges. We don’t have huge budgets, so we need fundraisers who can think outside the box, raise funds rather than spend funds and inspire others to get behind the cause.

But the rewards? They’re immense:

• You’ll see the direct results of your work as we grow together.

• You’ll gain invaluable experience for your CV and future roles in the third sector.

• You’ll be part of a close-knit team where your ideas and efforts are truly valued and supported.

Your Role

As a Volunteer Fundraising Champion, you’ll help us raise the funds we need to provide life-changing breaks for families. You’ll be the creative spark and the friendly face behind fundraising efforts that make a real difference.

Key Responsibilities:

• Plan, organise and deliver creative fundraising activities (raffles, online quizzes, challenge events, etc.)

• Engage and support individual fundraisers (e.g. sponsored runners, event hosts)

• Act as a key contact for fundraising volunteers providing encouragement, advice, and practical support

• Develop and maintain a central fundraising tracker (Excel or similar)

• Log all fundraising activity, targets, and deadlines

• Collaborate with our social media volunteer to promote campaigns

• Support recruitment and onboarding of new fundraising volunteers

What You’ll Bring

• Clear, friendly written and verbal communication

• Creativity and confidence in engaging with people online and offline

• Strong organisation and time management skills

• Self-motivation and the ability to work independently

• A genuine passion for our mission and grassroots charity work

• Experience in fundraising or event planning is helpful but not essential, heart and drive matter more

Time Commitment

• Flexible and remote

• Around 2 to 5 hours per week

• We’ll work around your availability this role can fit around your life, studies, job, or family

What You’ll Gain

• Hands-on experience in fundraising, event planning and project coordination

• Something impressive and meaningful for your CV or portfolio

• Real-world charity sector experience

• Friendly support and mentoring from a passionate team

• A strong sense of purpose, knowing your efforts directly support families in need

• References available on request

How to Apply

Please send a recent CV along with a short note about yourself, including any relevant fundraising or event planning experience (formal or informal!).

We can’t wait to hear from you and hopefully welcome you to the Barefoot and Free family.

Usanii Village Africa

Through the boundless power of creativity, we inspire young minds to dream, innovate, and become changemakers in their communities. By using art as a platform for awareness and advocacy, we tackle critical issues like environmental sustainability, gender equality and reproductive health.

Limited Access to Art-Based Education & Economic Opportunities – Many young people, especially out-of-school youth and teenage mothers, lack access to creative and vocational training programmes that can equip them with skills for self-reliance and economic independence.

High Rates of Teenage Pregnancies & School Dropouts – Limited knowledge and resources on sexual and reproductive health contribute to early marriages, teenage pregnancies, and high dropout rates among girls and young women, restricting their future opportunities.

Lack of Environmental Awareness & Sustainable Practices – Communities often lack the knowledge and integration of environmental stewardship in education and daily life, leading to unsustainable practices, environmental degradation, and missed opportunities for eco-friendly innovations.

Usanii Village Africa provides creative and vocational training in fields such as Eco-Artistry, carpentry, fashion, and design. By integrating art with practical skills, young people—especially out-of-school youth and teenage mothers—gain the tools needed for self-reliance and economic empowerment.

To combat early marriages, teenage pregnancies, and school dropouts, Usanii Village Africa equips young people, particularly girls and young women, with essential knowledge and resources on menstrual health, reproductive rights, and gender equality. This ensures they make informed choices about their futures.

By embedding environmental conservation in education and community initiatives, Usanii Village Africa fosters a culture of sustainability. Through Eco-Artistry, waste repurposing, and climate action advocacy, the organization promotes eco-friendly practices and raises awareness about the importance of protecting natural resources.

Monitoring & Evaluation (M&E) Assistant

Volunteer Role Description (remote, unpaid)

The M&E Volunteer will primarily support data collection and management, helping to design tools, gather information from beneficiaries, and ensure data quality. They'll also assist in basic data analysis, contributing to the interpretation of findings. A key part of the role involves supporting the drafting of impact reports, transforming raw data into clear narratives and visuals that showcase Usanii Village's achievements. Throughout these tasks, the volunteer will receive direct support and guidance from the local Usanii Village team. Finally, the volunteer will contribute to learning and documentation, helping to capture insights and maintain organized M&E records.

Weekly Time Commitment

7-9 hours per week

Duration of Volunteer Role (remote)

3-5 months

Fundraising team leader volunteer

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

As a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public. Our fundraising team leaders have the exciting and varied role of inspiring our fundraising volunteers to plan and deliver local fundraising events. Using their passion and imagination, they oversee a small team of fundraising volunteers who come together to raise the vital funds needed to cover costs such as veterinary bills and food. Our fundraising team leaders support their team of volunteers in all aspects of their roles, making sure our volunteers are happy, confident and supported.

You can expect us to

• make you feel welcome, included and respected in line with our values and behaviours
• support you in having a positive and impactful experience at Cats Protection
• cover agreed out-of-pocket expenses in line with our Expenses Policy
• provide you with access to learning, development and engagement opportunities

What we need from you

You’ll be:

· supporting and encouraging a team of fundraising volunteers

· planning fundraising events and activities with your team

· allocating tasks before and during fundraising events

· keeping financial records from fundraising events

· encouraging and promoting a professional image of Cats Protection 

· following policies and guidelines and ensuring licences and permits are obtained for events

Time expectation

Our fundraising team leaders usually spend three to four hours per week in this role, which is flexible and can be shared by more than one volunteer if needed.

You may be just the volunteer we’ve been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.

Ready to Design a Brighter London?

Ignite Hope, Connection, and Joy with SUNSHINE!

Imagine a London where loneliness fades, replaced by vibrant connections and powerful community spirit. That's the future we're building at SUNSHINE, a brand-new, 100% volunteer-run charity launching with a heartfelt mission to combat loneliness and transform countless lives.

We're in the exhilarating start-up phase, laying the groundwork to officially launch. This isn't just an opportunity; it's an invitation to be a founding force, to shape our visual identity, and to make a monumental impact from day one. Your passion, creativity, and energy aren't just welcome—they're essential to lighting up London!

Calling All Graphic Design Visionaries!

We're seeking a dedicated Graphic Designer to join our pioneering team and help us build something truly extraordinary. If you're ready to roll up your sleeves and bring our mission to life through stunning visuals, this is your chance to leave an indelible mark on London's heart.

Your brilliant designs will be crucial in promoting SUNSHINE and inspiring widespread support. We need you to craft positive, impactful publicity materials and social media posts that will:

• Promote SUNSHINE's Mission: Create visuals that clearly communicate who we are and the incredible change we're making.

• Inspire Participation: Excite people to join our programmes, find connection, and enhance their well-being.

• Recruit Volunteers: Motivate passionate individuals to lend their time and talent to our cause.

• Encourage Support: Inspire donations, in-kind contributions, and other forms of support from the community.

Beyond static graphics, we're also keen to explore motion graphics or short videos that will capture attention and make SUNSHINE instantly recognisable and memorable.

Here's where your brilliance can make a difference:

• Visual Storytelling: Translate our mission and impact into compelling graphics for web, print, and social media.

• Brand Building: Help establish a strong, uplifting visual identity for SUNSHINE from the ground up.

• Engagement & Outreach: Design materials that captivate audiences and encourage them to act – whether joining, volunteering, or donating.

• Creative Innovation: Explore new visual formats, including motion graphics and short video concepts, to spread our message far and wide.

Why SUNSHINE?

This is more than volunteering; it's a chance to be part of a vibrant movement from the very beginning.

You'll:

• Shape a Legacy: Be a foundational member of a charity set to profoundly impact London.

• Connect & Grow: Work alongside passionate individuals, expand your network, and develop new skills.

• See Your Impact: Directly contribute to creating a more connected, joyful city.

• Experience the Excitement: Thrive in a dynamic, start-up environment where your ideas matter.

Ready to Ignite Change?

If you're eager to transform lives and build a brighter, more connected London, we want to hear from you!

Your help during this initial phase is absolutely critical to bringing SUNSHINE to glorious life.

Join our passionate team and help us build a brighter, more connected world for all.

We're SUNSHINE:

Combating Loneliness and Social Isolation across London and Beyond!

Summary of the role of Trustee

Trustees are individually, and as part of the Board, the ‘guardians of charitable purpose’, making sure that all Board and Board Committee decisions put the needs of the beneficiaries first; safeguard the charity’s assets – both physical assets, including property, and intangible ones, such as its reputation ensuring these assets are used well, and in ensuring that the charity is run sustainably.

But this specific role requires the Trustee to Chair the crucial Board’s Income Generation Committee (IGC).

Like other hospices, in the context of Government decisions about tax and minimum wages and in the generally challenging environment for most donors, we are not able to purely fund our work from current donations, meaning we have been drawing from our reserves.

This has to change if we are to survive and satisfy the ever -increasing demands for palliative care.

Main duties and responsibilities:

• Chair the Income Generation Committee, which has the following key priorities:

• Review and constructively challenge the annual fundraising (FR) plans and budget

• Maintain an overview of current fundraising initiatives and their return on investments, working in partnership with the FR team

• Evaluate the risks to achieving projected income streams and advise the FR team and Board accordingly

• In conjunction with the FR team, creatively develop new and potentially high return initiatives that are intended to deliver significant additional income, in excess of current FR budgets

• As part of the Board of Trustees:

• set and maintain vision, mission and values

• ensure plans are in place to deliver income/cost levels that can at least fund current expenditure

• Develop strategy, set overall policy, define strategic objectives and evaluating performance against agreed targets

• Assure continuous compliance with the legal and regulatory standards governing the operation ofthe charity, the charity governing document and any other relevant legislation, updating the articles of association as required.

• Assure proper financial control and ensure the application of resources is exclusively in pursuance of the charitable objects i.e. the charity must not spend money on activities that are not included in its objects, no matter how worthwhile or charitable those activities are

• Assure the effective and efficient administration of the charity including funding, insurance and premises

• Assure that The Hospice of St Francis pursues its objects as defined in its governing document (e.g. the promotion of any charitable purpose for the benefit of the community in the district of providing palliative care at the Hospice, at patients home, in our Spring Centre and in the community, and in particular the advancement of education, the protection of health and the relief of distress and sickness)

• Assure employment procedures and policy and proceduresfor volunteering are compliant with legislation and regulation, subject to regular review and support the fulfilment of strategic objectives

• Assure risk assessments for all aspects of the business are carried out including accurate and timely reporting using the format of risk registers

• To contribute to, assure and maintain effective performance of the Board and Committees, including systems and processes for external assessment of these arrangements

• Support the CEO and Executive Team to fulfil their delegated responsibilities and hold them to account for delivery of strategic objectives

• To attend Board meetings quarterly, up to two Board awaydays annually and serve as a member of up to two Committees.

• Able to be registered as a Directors of the Charity at Companies House, sharing ultimate responsibility for governing the charity and directing how it is managed and run.

• Act as an ambassador supporting the work of the Hospice in generating income and in its relationship with the communities served.

About Roots Academy. 

Roots Academy’s Vision.

A generation of young Muslims who embody and promote a God-centred way of life.

At Roots Academy, we’ve built a learning experience that’s changing the lives of the ummah’s future leaders, change-makers and visionaries. Our Mission is to deliver a structured and transformative education in the Essentials of Islam in a way that lowers barriers to access, develops a deep certainty, and inspires action.

Why Does Roots Academy Exist?

Crisis of Faith: 1 in 4 young Muslims are leaving the religion due to various factors, primarily the pervasive anti-religious content and temptations they encounter online and offline. 

Roots Academy exists to bridge this gap by providing a structured and transformative Islamic education that speaks directly to the needs and challenges of young Muslims today, delivered in an engaging and accessible form that removes barriers to access and provokes thought and action.

Role Summary.

We are seeking a dedicated Technical Support Specialist to serve as the first point of contact for our application users, including students, instructors, and administrators. This role involves resolving technical issues, supporting user onboarding, and developing helpful resources and documentation. You will collaborate with our digital and product teams to ensure a seamless and stable user experience.

Key tasks

• Serve as the primary point of contact for application users, addressing technical issues and inquiries across various channels including email, chat, and support ticketing systems.

• Diagnose and resolve user interface (UI) issues specifically related to the student application.

• Develop and maintain comprehensive documentation of frequently asked questions and common technical issues to enhance self-service options and improve overall support efficiency.

• Effectively escalate complex or unresolved technical problems to the digital team.

• Provide support for new users onboarding onto instructor and administrator portals, including user training sessions and the creation of helpful support materials like how-to guides and instructional videos.

• Collaborate closely with the product development team to thoroughly test new features and updates prior to their public release, ensuring stability and user-friendliness.

What we’re looking for

• Demonstrated commitment to Roots Academy’s mission and eagerness to contribute.

• Proven experience in a technical support, help desk, or similar client-facing role, preferably within a software or education technology environment.

• Strong problem-solving abilities with a methodical approach to diagnosing and resolving technical issues, particularly related to user interfaces.

• Excellent written and verbal communication skills, with the ability to explain technical concepts clearly and empathetically to non-technical users.

• Familiarity with support ticketing systems and knowledge base management.

• Ability to work collaboratively with cross-functional teams.

• A proactive attitude towards identifying areas for improvement in support processes and user experience.

• Experience in creating user-friendly documentation, training materials, or video tutorials is desirable.

What we have to offer

• Be part of a team of 100+ dedicated volunteers across the UK, Ireland, Canada, US, UAE and Australia.

• Receive continuous rewards for those that seek Islamic knowledge from the Roots platform. 

• Be a part of a growing organisation that aims to revive and educate Muslims from a grassroots perspective.

• Professional development and practical experience in design and digital marketing.

• Receive in-house tarbiyah (personal & spiritual development) sessions to develop your deen.

Please note this is an unpaid volunteer position. 

Volunteers are entitled to claim expenses incurred for food, travel and equipment, in line with our Expenses policy.