Marketing and communication manager jobs in richmond upon thames, greater london

About World Physiotherapy: World Physiotherapy is a leading international professional association and UK Registered Charity. Founded in 1951, we represent the global physiotherapy profession and are dedicated to advancing our profession, advocating for universal access to improve health and wellbeing.

The role: World Physiotherapy is seeking a dynamic and experienced development programme manager to lead and manage our portfolio of development projects and initiatives. The ideal candidate will be responsible for overseeing the planning, implementation, and tracking of specific short-term projects or a series of long-term projects, with the aim of advancing global physiotherapy practice. 

Key responsibilities:

· Project leadership: Plan, manage and evaluate international development projects (25–40% travel)

· Cross‑functional collaboration: Align programmes with events and membership activities; partner with marketing, finance and HR

· Fundraising and reporting: Draft grant applications; compile narrative and financial reports to funders

· Risk and compliance: Conduct risk assessments; ensure adherence to internal policies and donor regulations

· Communications: Develop project updates; represent World Physiotherapy at global forums

Requirements:

· Degree in public health, international development, social sciences or related field; project management qualification desirable

·  5+ years’ experience managing international development or capacity‑building projects

·  Strong grant‑writing, report‑writing and stakeholder‑management skills

·  Proven ability to multi‑task, work under pressure and drive cross‑team collaboration

·  Familiarity with donor compliance, risk management and low‑resource contexts

·  Fluent English; additional language (eg French, Spanish) a plus

What we offer:

• A vibrant, international work environment committed to global health improvement.
• The opportunity to make a significant impact in advancing physiotherapy standards worldwide.
• A competitive salary and the flexibility of a hybrid/remote work arrangement.

ID: 1439 - Senior Social Media Executive

Service: Digital Marketing

Salary: £32,311 FTE per annum + £480 home working allowance

Location: Homebased

Hours: Full time 37 hours per week. We offer flexible working arrangements - please see below for more details.

Contract: Permanent

Relate at Family Action & the Role’s Impact:
Family Action is a national charity that supports people through change, challenge and crisis across England and Wales. On 1st January 2025, Relate, the largest provider of relationship support, joined the organisation helping us reach even more people and support the creation of secure foundations for children and young people, and safe, supportive relationships for all.

For over 150 years Family Action has seen first-hand the power of family and relationships to shape lives, for better or worse. That's why we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

Whatever family means or looks like to us, it's relationships that matter. With Relate at Family Action, we are able to extend the support we provide with counselling, information, mediation and support to individuals, couples and families from all backgrounds and sexualities, as well as provide expert training for relationship support practitioners.

This is an exciting opportunity to join our organisation and help shape the future of Relate’s social media presence as part of Family Action. You will oversee Relate’s paid and organic social media activity, build brand awareness and drive sales of services and toolkits, whilst also supporting wider Relate at Family Action work aligning both brands.

Main Responsibilities (for details check the job description and person specification):
• Manage Relate’s social media channels, including Facebook, Instagram and LinkedIn, and the planning, creation and scheduling of organic content
• Work with the Social Media Manager and Head of Digital Marketing to develop a paid social media strategy and sales funnel to support B2C opportunities and the purchase of Relate’s services and toolkits by individuals and organisations.
• Create and manage paid social ad campaigns at each stage of the purchase funnel ie. awareness, interest, conversion.
• Support other social media channels linked to Relate at Family Action, such as those managed by our charity shop retail teams.

Main Requirements (for details check the job description and person specification):
• Experience of effectively managing social media channels.
• Experience of delivering successful paid social media ad campaigns from end to end.
• Excellent copywriting skills and the ability to write powerfully and succinctly for different audiences and objectives.
• Experience of driving sales of products and services through social media marketing.

Benefits:
- an annual paid leave entitlement of 30 working days plus bank holidays
- up to 6% matched-pension contributions
- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

To Apply:
• Please apply via our website - Click the “Apply Now” link and fill out our digital application form
• Closing Date: Sunday 11th May at 23:59

Interviews are scheduled to take place virtually, week commencing 19th May 2025.

Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role, and will reimburse your travel cost if you attend an interview.

Brooke’s work across Africa, Asia and Latin America transforms the lives of animals and people in the communities we serve. Our vision is of a world in which working horses, donkeys and mules are free from suffering and have a life worth living.

As Content Planning Manager, you will join Brooke’s Fundraising and Communications Directorate at an exciting time as we deliver our five-year strategy. You’ll play a key role in shaping and coordinating compelling written and visual content that engages supporters across every stage of the funnel.

You will manage the full content process from gathering and creation to sharing and measurement. Line managing a small team, you’ll also support our international communications colleagues, including coordinating a conference to bring together colleagues from across the globe. Working closely with the Brand Manager, you will ensure all content whether copy, imagery, video or design reflects and strengthens the Brooke brand.

The ideal candidate will have experience in designing and implementing content strategies, with a strong grasp of workflow processes for both online and offline channels. You’ll be a strategic thinker with excellent stakeholder management and planning skills, and a confident communicator who can tell impactful stories tailored to different audiences.

If you are passionate about creating powerful, strategic content that engages supporters and strengthens brand impact, apply now and play a vital role in shaping Brooke’s communications for the future.

At Brooke, we celebrate diversity and the creative new ideas it brings. We actively encourage applications from all backgrounds, in particular global majority candidates, candidates from a social mobility background, disabled and neuro-diverse candidates, and candidates under 25 as these groups are currently under-represented at Brooke. 

We are aware that studies have shown that women and global majority candidates are less likely to apply for a role if they feel they do not meet the full criteria of the job description. If you feel you meet the majority of the criteria, we would love to hear from you. 

We offer a variety of flexible working options to best support our staff and to ensure our working practices are as inclusive as possible. 

This role may close early depending on responses

We’ve recently refreshed and invested in our fundraising team,creating four fantastic new roles that reflect our bold ambitions for the future. This is an incredible opportunity to join a passionate, purpose-driven charity at a pivotal time — bringing your ideas,energy,and experience to a team that’s all about collaboration, creativity, and making a real difference.

Individual Giving Manager 

Annual Salary - £29,000-£33,000   
Weekly Hours - 35 hours (full time) 

Reporting To - Head of Fundraising   
Contract Type - Permanent   
Work Location - Primarily based in Guildford (GU1 1TU) with flexible work options.    

BENEFITS - Why Work With Us? 

• Generous Holiday Allowance – Enjoy 32 days off a year, (including Bank Holidays), with extra days for long service. Plus, we’ll give you your birthday off after your first year – because cake should be mandatory! 

• Real Work-Life Balance – We care deeply about your wellbeing and believe in supporting our teams as much as we do the children and families we serve. 

• Training That Grows With You – Plus, every team member gets a personal training budget and access to a holistic learning platform to support your development. 

• Perks That Make Life Easier – We’ll cover the cost of your DBS check, and you’ll get access to a NEST pension and Simply Health cash plan for everyday healthcare costs. 

• Room to Recharge – After 3 years, you’ll be eligible for a career break to refresh, reflect, or do something amazing. 

• Parking - No need to play musical chairs with parking spots – we've got free parking just for you!

ABOUT US 

Challengers is a charity dedicated to transforming the lives of disabled children and young people through the power of play. We provide inclusive, fun, and safe spaces across the Southeast where children aged 2–18 can make friends, enjoy new experiences, and develop vital life skills. Our unique non-exclusion policy ensures that every child, regardless of the complexity of their needs, is welcomed and supported. 

DUTIES & RESPONSIBILITIES 

In this exciting role, you will take the lead on delivering our Individual Giving and Legacy strategies — bringing fundraising campaigns to life through engaging appeals, supporter newsletters, and donor journeys that inspire action. You’ll develop and grow our young legacy programme, nurturing meaningful relationships with pledgers and prospects. Championing exceptional supporter care will be at the heart of everything you do, making sure every donor feels truly valued. You’ll work strategically, staying ahead of sector trends and ensuring we’re always following best practice, while also diving into the data — managing budgets, reporting performance through Salesforce, and using insights to drive smarter, more impactful fundraising. As part of the Fundraising Managers Team, you’ll collaborate across the charity and play an active role in shaping the future of our work. 

You’ll Be Great If... 

• Have hands-on experience managing individual giving and legacy programmes that truly connect with supporters. 

• Know how to create compelling supporter journeys and deliver outstanding donor care that keeps people coming back. 

• Can confidently juggle multiple projects with great attention to detail and top-notch time management. 

• Are a natural communicator, able to tailor your message to any audience — from donors to internal teams. 

• Feel at home using CRM systems (bonus points for Salesforce!), Canva, email tools, and social media ads to drive fundraising forward. 

Confidence can sometimes hold us back from applying for a job- There is no such thing as the perfect candidate.  Challengers is a place where everyone can grow.  We follow equal opportunities, so however you identify and whatever your background you bring with you, please apply if this is a role that would make you excited to come into work every day  

Application closing date:   Mon 5th May

Media Manager

We have a fantastic opportunity to join a busy, high-performing public relations team here at NHS Charities Together as our Media Manager.

If you are passionate about helping the NHS tackle today’s challenges and seize tomorrow’s opportunities, and believe that through supporting NHS charities we can significantly increase the vital support given to our hospitals, community, mental health, and ambulance services, we would love to hear from you.

This is a predominantly remote role offering flexible working.

Position: Media Manager

Location: Remote with flexible working (with occasional visits to the Warwick and London offices and other locations nationally, when required)

Salary: £44,000 - 47,500 per annum, depending on experience

Hours: Full Time (35 hours per week) – two hours wellbeing time, 9 - 11am on Friday mornings

Contract: Permanent

Closing Date: Sunday 18th May

The Role

The Media Manager plays a central role at our charity, working closely with the Head of Media and Media Officer to manage the public relations function. You will be responsible for helping to develop and execute national and regional media campaigns to help people better understand our mission and motivate support.

The role is a hybrid of office and home working, requiring occasional meetings in the midlands and/or London. The frequency and location of meetings can be flexible, depending on the location and preferences of the successful candidate.

Main duties include:

• Generate regular, positive, proactive and reactive media coverage for the charity

• Proactively sell stories into the media as well as react to incoming enquiries

• Work with the Head of Media to develop and deliver impactful PR strategies

• Manage, develop and support the Media and Communications Officer 

• Gather new NHS staff, member and supporter case studies

• Identify and develop high quality media pitches

• Build positive working relationships with target journalists 

• Monitor and evaluate media coverage 

• Develop and maintain a good working knowledge of the issues affecting the NHS

• Support liaison with DHSC and other stakeholder relationships

About You

You will have experience of leading successful media relations strategies, and excellent written and verbal communication skills. You will be creative and passionate about delivering impactful work, with the ability to be highly organised and manage your own workload.

You will have experience of:

• Developing and implementing media strategies for a high-profile organisation.

• Successfully pitching to and building relationships with national, regional and sector journalists.

• Reactive media management for an organisation in the public eye.

Benefits Include:

• 10% Employers Pension Contribution

• 28 days annual leave plus Bank Holidays as a minimum

• Flexible Working

• 2 hours per week Wellbeing time out for full time staff

• Apprenticeships, training and development opportunities

• Health Cash Plan

• Company Rewards

• Plus many more great staff benefits!

Please upload your CV and a covering letter outlining which vacancy you are interested in , your interest in the role, and how you meet the criteria of the role. The covering letter should be no more than 2 sides of A4.

Equality and Diversity

The charity is committed to inclusivity and representing the diversity of the communities it serves. We welcome and encourage applications from all backgrounds. Applicants will be treated fairly throughout the recruitment process, and the team will ensure there is no unfair discrimination on the basis of race, ethnic origin, disability, gender, religion or belief, age, sexual orientation or any other relevant characteristic.

Other roles you may have experience of could include Media, PR, Public Relations, Brand, Communications, Marketing, Media Manager, PR Manager, Public Relations Manager, Media Officer, PR Officer, Public Relations Officer.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation

The focus of parkrun’s Communications Team is to make sure that parkrun’s communications are ‘always on’, accessible, inclusive and reaching those that too often are under-represented. The team also provides first-class support and guidance to the entire charity, working closely with outreach, and with our commercial team, which covers fundraising, partnerships and retail.

Working closely with the junior parkrun Impact and Engagement Manager, the Senior Communications Officer will proactively lead and shape the marketing communications activity for junior parkrun. They will provide expert communications project management to plan, deliver and report on a variety of internal and external campaigns. The role has a particular focus on junior parkrun, with the aim of increasing participation amongst groups that are marginalised from opportunities to take part in social, physical activity, and who may be inactive/less active or in lower states of health.

Reports to: Head of Marketing, Communications and Membership
Manages: Membership Executive
Salary range: £38,251 – 47,940
Location: London – EC4Y 8EE (Hybrid)
Contract: Permanent, full-time (31.5 hours per week)

Job Purpose
 
As BSR’s Membership Manager you will be responsible for overseeing BSR’s membership offer. You’ll work on plans to recruit members across a range of roles in the rheumatology specialty and engagement tactics to ensure members are retained year on year. 

Working closely with the Head of Marketing, Communications and Membership, you’ll drive forward a compelling value proposition for membership by refining our benefits package and developing tailored audience content. With responsibility for our digital-first membership engagement plans, you’ll work on strategies that drive our engagement, provide real-time feedback and give us insight into how our members behave. 

You’ll lead and coach a Membership Executive to develop their skills and together, provide excellent customer service and membership experience. 

Main responsibilities

Membership recruitment and retention 

• Develop and execute strategies for acquiring new members 
• Engage in digital outreach and in-person networking to promote BSR membership and develop a deep understanding of our audiences and the pressures they face 
• Cultivate relationships with current members to ensure high retention rates and insightful feedback loops 
• Monitor membership trends and adjust recruitment and retention strategies as necessary
• Support strategic networking by facilitating meetings with members and the Senior Management Team/President(s)

Customer service and member engagement 

• Serve as a key point of contact for all member enquiries, providing an exceptional service 
• Ensure a positive experience for new and existing members with engaging communications, including regular newsletters and lifecycle campaigns 
• Organise and host events, webinars, and other member engagement activities to foster community 

Database and process management 

• Maintain an up-to-date and accurate membership database (CRM) and an internal super-user 
• Track membership renewals, payments, and communication preferences 
• Analyse membership data to identify trends, opportunities for growth, and areas for improvement 
• Oversee membership billing, including invoicing, payment tracking, and collection efforts 
• Monitor membership revenue and work with the finance team to report on financial performance
• Develop pricing strategies as needed

Reporting and analysis

• Prepare regular reports on membership growth, retention, engagement, and financials for the Senior Management Team and Board of Trustees 
• Use data and feedback to continuously improve the membership offering from BSR 
• Stay up-to-date on membership trends, membership models, and best practices to keep the BSR offer relevant

Person Specification

1.  Experience of working in membership or relevant customer-facing role 
2.  Experienced in database management and working with digital collaboration tools 
3.  Strong skills in data analytics, insight and impact measurement 
4.  Excellent communication skills and the ability to communicate with a variety of audiences across multiple channels (including digital) 
5.  Strong management skills to direct, support and motivate their staff to perform to high standards
6.  Excellent organisational skills 
7.  Ability to build effective collaborative partnerships with internal and external stakeholders 
8.  Strong problem-solving skills 

Inclusion and Diversity statement

BSR is committed to encouraging inclusion, equality and diversity in our workforce. We are actively trying to increase the diversity of our staff team. We try to reduce as many barriers as we can for those with a disability. We know that everyone is an individual, so please always tell us what we can do to support you. 

We welcome approaches from individuals from underrepresented groups, including those from minoritised communities, and those with a disability, to better reflect the community we serve and help broaden our perspectives. 
Our values are: 

• Celebratory – we celebrate the achievements in rheumatology 
• Inclusive – we support everyone in the rheumatology community 
• Sustainable – we work to reduce the impact of our activities on the environment 
• Leading – we use our profile to drive change and support those working in the specialty 
• Collaborative – we always seek to work with others to have a greater impact 

Role: Nutley Edge Activity Breaks Manager

Full-time – 38 hours per week

Salary: £41,170.00 per annum  

Location: East Sussex / London

Do you love the excitement of being on holiday? Are you enthusiastic, motivated, and committed to empowering people with learning disabilities and/or autism? If so, we want you to lead our dedicated Activity Breaks team to help us create treasured memories for our guests!

What is a Nutley Edge Activity Break?

Nutley Edge Activity Breaks are Outward’s supported holidays for adults with learning disabilities and autism. They are five days and four nights long and take place at our beautiful holiday site near Uckfield in East Sussex. Every break is themed and guests take part in a range of activities such as archery, art, music, yoga, and day trips to local towns, cities, and historical sites. Our breaks give guests the opportunity to get away for a holiday, meet new people, and explore the best of East Sussex.

“Outward have employed the best activity team because the compassion and care they showed to us was better than I have ever seen before. They gave me the acceptance of anxiety disorders to believe and achieve. To me, acceptance is more important than any other medicine. Nutley Edge will be my new home from home.” – Activity Break Guest

What is the role of the Manager? 

As manager, with the support of the deputy(s), you will organise varied and fun breaks for our guests. This includes carrying out assessments for new guests, supporting the team to deliver respite care, coaching the staff team, and embedding high standards in the service. We run 20 breaks a year and wish to grow this number, around about 10 of which are led by the Activity Team Manager on site in East Sussex. During activity breaks food and your own room is provided and an additional sleep in payment for each night supporting a break is paid.  

We are a London based charity and welcome applicants for this role on the understanding they are able to support at least 10 breaks throughout a year (providing day and overnight support for 5 days/ 4 nights at a time in East Sussex), are able to travel to our North East London offices to attend meetings and training sessions, and travel to assessments and marketing events as required. 

In the role, you will: 

• Manage all aspects of the activity breaks

• Engage, enable, and empower people to achieve their goals and ambitions  

• Strive to promote individual choice, independence, and self confidence in our guests

• Build and maintain strong relationships with families, professionals, and other stakeholders. 

• Mentor your  team of support workers to deliver high quality and person-centred support

• Embed a culture of positive behaviour support

• Ensure the service is safe, effective, caring, responsive and managed to meet CQC essential standards

• Conduct assessments and develop risk assessments

• Manage the budget

• Complete fundraising applications if required

• Grow the number of activity breaks

• Market and promote activity breaks including attend local events, forums, carers groups and talking with professionals in order to grow our service and ensure the success of the activity breaks

What qualities and experience should the ideal candidate have?

We are looking for somebody who has:

• Experience managing the support provided for people with a learning disability, autism, and complex needs (including behaviours of distress)

• Excellent communication skills and IT skills

• Experience of staff management and the ability to lead by example to develop a strong team

• Creativity and flexibility, with experience of dealing with the unexpected

• Experience carrying out needs assessments and creating support and risk management plans

• A commitment to providing high quality and personalised active support 

• A commitment to upholding the rights of people we support to be involved at all levels of decision making. 

• A passion for engaging, enabling, and empowering people with autism or a learning disability to lead the lives they want

• Knowledge of managing a budget

• A driving licence and willingness to drive a minibus is desirable 

Employee Benefits

We value everything our staff do for the people we support, so we provide a great benefits package:

• 25 days Annual Leave excluding Bank Holidays (pro rata for part time)

• Comprehensive Learning & Development Programme

• Computing Scheme 

• Credit Union Scheme

• Cycle-to-Work Scheme

• Death in Service Benefit

• Health Assured – Employee Assistance Programme

• Eye care Vouchers

• Flu Jab Reimbursement

• Long Service Awards

• Pension Scheme

• Purchase Additional Annual Leave

• Refer-a-Friend Scheme

• Retirements

• Loans (including season tickets and parking permit loans)

• Blue Light Card

About Outward

Outward was set up in 1975 by parents of children with a disability looking for alternatives to institutional care.  Ever since then, we have been providing high-quality support and care services to vulnerable people. Our aim is to support people to have genuine control over their lives, play an active role in the community, accept responsibilities, and develop as individuals.

We are committed to safeguarding and promoting the welfare of adults at risk and expect all staff to share this commitment. If the post you apply for involves working with or having access to adults at risk and/or their records, we will require an Enhanced Disclosure from the Disclosure and Barring Services. This will be fully subsidised by Outward.

How to Apply

If you think you are who we are looking for, please submit a CV and statement detailing how you meet the requirements of the role by referring to the Job Description and the Person Specification.

The closing Date for all Applications is 6th May 2025

Interviews will be held week beginning 12th May 2025

Outward is committed to equality and diversity and welcomes applications from all sections of the community.

The role

We are looking for a dynamic and experienced Senior Programmes Manager to lead the planning, execution, and evaluation of our international programs. This pivotal role requires a strategic thinker with extensive programme management experience and a deep commitment to our mission.

The Senior Programmes Manager will be responsible for ensuring that our programmes are effectively designed and delivered, meet the needs of the communities and animals we serve, and align with our organizational strategy and donor expectations. 

Positioned within the Global Programmes Department the role will involve close collaboration across teams in both the Global Support Office and our implementing partners.

Responsibilities include: programme management, strategic planning & stakeholder engagement, budget management, monitoring & evaluation, cross-team collaboration. 

Contract, location and salary

This is a full-time (34.5 hours per week), permanent role. This is a remote position with regular attendance required at SPANA's London office. Benefits include a generous company pension scheme, health care cash plan and life insurance. The salary is c.£45k per annum subject to skills and experience. 

Further details and how to apply

Please review the job description for full details including a person specification. The deadline for applications is 23:59 BST on Sunday 11 May 2025.

Contract: 12 month fixed term contract

Closing date: 9AM Tuesday 6th of May 2025

Job Title: Campaign Manager - Better Business Act

Why this role?

In this role you would be responsible for driving forward the Better Business Act campaign, building relationships with stakeholders who could help us achieve this critical change and using learning from the campaign to contribute to the strategic design and development of B Lab UK’s policy and public affairs work.

In this role you will:

• Campaign Development & Management: Lead and execute the Better Business Act (BBA) campaign, set KPIs, track progress, and ensure alignment with B Lab UK’s policy strategy. Oversee BBA communications, manage relationships with spokespeople, and ensure Justice, Equity, Diversity & Inclusion (JEDI) principles are embedded.

• Technical Specialist & Relationship Management: Advise senior stakeholders on the BBA, represent it at events, build support among business and policy groups, and manage an events program to advance advocacy.

• Team Management: Line manages the Campaign & Events Coordinator and Public Affairs Officer, providing coaching and ensuring alignment across teams for effective collaboration.

Please refer to the job description for full requirements for this role.

What we’re looking for

We believe someone who has a few of these is well suited to exceed in this role. We would love to hear from you if you:

• Substantial proven ability to manage stakeholder-led campaigns, projects or programmes to advance social change - including people, budget and a multi pronged programme of activities. .

• A deep understanding of the role stakeholder governance can play in creating a future that benefits all people & the planet. Technical expertise in the role of legislative change in creating that future is a huge plus.

• Proven ability to manage senior key stakeholder relationships, including managing high profile stakeholders, co-chairs and campaign spokespeople.

• Strategic understanding of how to build, activate and engage a coalition of supporters at scale towards campaign goals. 

• Strong written and verbal communication skills, able to write confidently and adapt style to varied audiences. 

• Ability to proactively problem solve and scenario plan to mitigate risk.

• A keen collaborator who values the ability to work effectively with colleagues across internal and external stakeholders, in order to align work and achieve objectives.

• Committed to the principles of justice, equity, diversity and inclusion.

Candidates must be able to demonstrate their eligibility to work in the UK (we are not able to provide visa sponsorship).

What we give you

• Purpose driven work enabling B Lab UK’s mission of redefining the role of business as a force for good

• Hybrid and flexible working (around core working hours), we have a high trust environment and are advocates for right place working (min 1/2 days per week in office)

• Opportunity to request to work 4 days a week 

• 25 days holiday plus bank holidays (pro rata for part-time staff)

• 1 additional annual leave day (pro-rata for part-time staff) for each complete annual year of service, up to a maximum of 30 days

• Our office is closed between Christmas and New Year, no need to take an extra holiday!

• Private Medical and Dental cover

• £200 per annum tax free Annual Wellbeing allowance and Employee Assistance Programme

• 2 paid volunteer days per year

• Enhanced Parental Leave and family friendly policies, including carers leave

• Learning and Development opportunities

• Enhanced Pension and Life Assurance

• Cycle to Work Scheme

• Income Protection policy

• Working in a flexible office workspace

We are recruiting a high energy and hands on Garden Manager to work closely with the Senior Leadership team at Sufra to support the development and expansion of the community garden, and manage the team of garden staff and volunteers. This is an exciting time in the development of St. Raphael’s Edible Garden, as we are looking for an experienced Garden Manager to oversee the next steps in the development of the site, deliver a range of learning outcomes and fully implement, manage and further develop all aspects of the garden project.

Alongside practical educational outdoor experience, the successful candidate will understand how to design educational programmes that are accessible and engaging for a range of audiences, including school children and young people, adults with additional needs, and wider community. Project management and organisational skills are also essential. This is an immensely rewarding role working in a dynamic charity built on an ethos of sharing, hospitality and inclusivity, that would suit a committed individual who is willing to go the extra mile. Through their activities, the Garden Manager will be able to convey the charity’s passion and commitment to supporting vulnerable people in Brent and transforming the lives of beneficiaries. 

Title: Operations Manager

Reporting To: Director of Operations

Salary:  £36,750.00 per annum

Location: London/Head Office Tooting Works

Contract: Permanent/full-time  

Closing Date: 9th May 2025 (We will be reviewing applications and interviewing on a rolling basis and may appoint before the closing date if we find the right candidate. Early applications are strongly encouraged.)

About Us:

Tooting Works (TW) is a business centre and community hub in Tooting Broadway, offering office space, co-working, an event space and more. It has been offering affordable office space and helping local businesses and organisations to flourish and grow for over 30 years. 

Business Launchpad operates on-site at Tooting Works and is a registered charity which provides support and training for entrepreneurs aged 16-30 years from across London who want to set up their own business. 

Role Summary:

The Operations Manager is responsible for the smooth, efficient, and compliant day-to-day operation of the business centre. This includes oversight of facilities management, health & safety, lettings, team leadership, and budget management. The role ensures the business centre is well-maintained, tenants are satisfied, and operational performance is continuously improved. Reporting to senior leadership, the Operations Manager contributes to strategic planning, drives efficiencies through systems and digital tools, and plays a vital role in sustaining high occupancy and tenant retention.

Role Responsibilities:

Centre Operations Management

• Oversee the day-to-day operations of the business centre, ensuring all facilities are well-maintained, compliant, and running smoothly.
• Ensure the lettings process is well-managed and aligned with policies.
• Implement and monitor operational procedures to improve efficiency and service quality, including opportunities to digitise processes and services.
• Contribute to strategic operational planning and continuous improvement initiatives.
• Identify and resolve operational challenges in collaboration with senior management.
• Report regularly on KPIs, occupancy, operational issues, and budget status to senior management.

Building Maintenance

• Oversee the upkeep and preventative maintenance of the property, ensuring high facility standards.
• Manage and coordinate external contractors and service providers (e.g., cleaners, engineers).
• Monitor maintenance budgets and project timelines, ensuring quality and cost-effectiveness.
• Conduct regular building inspections and implement corrective actions as needed.
• Drive sustainability initiatives, including energy efficiency and waste reduction.
• · Maintain and develop use of CMMS (MaintainX) to manage and record all maintenance work.

Health & Safety

• Ensure compliance with UK health & safety regulations, including risk assessments and fire safety.
• Develop and monitor health & safety procedures tailored to the site.
• Organise relevant training for staff and enforce contractor compliance.
• Maintain accurate H&S records, incident reports, and lead periodic audits.
• Support development and execution of emergency response and business continuity plans.
• Fire safety responsibility ( Fire Safety designated person))

Lettings and Lease Management

• Oversee the Assistant Lettings Manager and monitor the development and execution of the lettings process from enquiry to move-in, including viewings, negotiations, and onboarding and offboarding of tenants.
• Check we are maintaining up-to-date tenancy records,
• Draft lease documentation and ensure timely renewals and support the rollout of any rent reviews.
• Carry out twice-yearly audits of lease documentation.
• Maintain relationships with tenants to support retention and satisfaction.
• Monitor lease management by team, lease compliance and resolution of any lease-related issues.

Customer Service

• Act as a point of contact for tenants, addressing any issues or concerns promptly and professionally.
• Foster strong relationships with tenants, ensuring high levels of customer satisfaction and retention.
• Collaborate with the marketing team to develop and implement strategies to attract new tenants and retain existing tenants with the goal of maintaining high occupancy levels.

Financial Management

• Manage the operational budget, ensuring cost-effective management of resources and that projects are delivered within budget.
• Negotiate contracts with suppliers and service providers to secure cost-effective deals.
• Ensure tenant arrears are regularly monitored and managed.

Line Management

• Lead, mentor, and manage the lettings and maintenance teams, ensuring high performance and productivity.
• Conduct regular team meetings, performance reviews, and provide ongoing training and development opportunities.
• Handle recruitment, onboarding, and offboarding of staff members as needed.

Essential Skills / Experience

• Bachelor’s degree or higher in Business Management, Project Management, or other relevant fields.
• At least 2 years’ experience in operations work.
• Excellent organisational and administrative skills.
• Desire to drive operational excellence.
• Line management experience.
• Experience of managing a building, property or facilities beneficial.
• High comfort level with online tools such as MS Office, project management software,or similar.
• Strong written and oral communication skills.
• Negotiation and customer service skills.
• Resilient and adaptable with ability to multi-task.
• Solution finder.

The duties and responsibilities described are not a comprehensive list and therefore the scope of the job may change as necessitated by business demands.

Rewards

• 25 days of annual leave plus bank holidays
• Personal annual training budget following probation.
• Employee assistance programme, including counselling.
• Regular team socials throughout the year.
• Generous sick pay allowance following probation.
• General eye test.
• Well-being day (one day per year).
• Volunteer day (one day per year).

Pre-employment Checks Any employment with Business Launchpad will be subject to the following checks prior to your start date:

• Satisfactory Disclosure and Barring Service (DBS) check.
• Receipt of two satisfactory references.
• Proof of eligibility to work in the UK.
• Level 3 safeguarding (can be trained on the job).

Please email your CV with a cover letter stating why you are interested in this role.

Equal Opportunities Statement We are an equal opportunities employer. We do not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other legally protected status in our employment decisions and policies. We are committed to creating a diverse and inclusive workplace where all employees are valued and have the opportunity to succeed. All qualified applicants will receive consideration for employment regardless of their individual background or circumstances.

Location: Any UK Trust Office - hybrid working and an expectation to travel when necessary

Interviews: 14th or 15th May over MS Teams

For more information, or to apply, please click 'apply now' to go to our website.

We’re on the lookout for a dynamic and driven Business Development Manager to help power the incredible work of The King’s Trust. This is your chance to play a pivotal role in securing high-impact, strategic corporate partnerships that directly support young people to live, learn and earn. You’ll be part of a passionate, collaborative team that thrives on big ideas, bold pitches, and making a genuine difference.

If you're a confident relationship builder with a track record of winning six-figure partnerships, love telling stories that inspire action, and are excited about using your creativity and commercial flair to create bespoke opportunities, this is your moment. Come join a team that’s ambitious, collaborative, courageous and trusting, and all focused on transforming futures!

What happens next?  

Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need Business Development Managers? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Business Development Managers! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

Equal Opportunities 

Here at The King's Trust, we're committed to Equality, Diversity and Inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, disability, race, religion and sex. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives. 

We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation and sector, such as candidates from Black, Asian and Minority Ethnic backgrounds.  

We’re a Stonewall Top 100 Employer and we are an employer that is Disability Confident. Our staff, volunteers and young people are supported by KT CAN (our Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network) and PULSE (LGBTQIA+ Network). 

Safeguarding 

The King's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks in accordance with the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants. 

A NOTE FOR RECRUITMENT AGENCIES:

We prefer to hire people directly, but we do have a preferred supplier list for when we need a helping hand. We'll be in touch directly if we need you!

Req ID: 3483 

Are you an experienced bid professional with a proven track record of securing contracts and crafting winning proposals? If so, we want to hear from you! 

Job Title: Bid Manager and Writer 

Salary: £42,000

Location: Islington, London with hybrid working structure. You will also be expected to travel across our services which include London, Luton, Bedford, Brighton, and Kent, as well as our other locations to attend market engagement and bid related activities and attend regular service visits. 

Shift Pattern: 37.5 hours per week, Monday to Friday 09:00 - 17:00

About the Bid Manager and Write Role: 

We are seeking a skilled and experienced Bid Manager and Writer to join our dynamic Bid Team within the Development, Marketing, and Communications Department. This role is critical to driving our growth, securing new opportunities, and retaining existing contracts.

In this hands on role, you will hit the ground running, using your previous experience and knowledge to gather information and will utilise this to write competitive bids and proposals which can help secure new opportunities for the growth of our charity. SIG is a complex, growing organisation, supporting those with various complex needs in residential and non residential settings. Our Business Development team are vital in securing new and existing contracts to grow the services that we can offer to our residents and participants.

You will lead on competitive tendering processes, crafting high-quality bids and proposals that align with our mission and values. You will take ownership of the end-to-end bid process, from market engagement to submission, ensuring compliance and quality at every stage. You will work closely with senior directors, commissioners, and internal stakeholders to develop compelling submissions that meet financial targets and organisational goals. You will work independently but also part of the wider bid team, collaborating with subject matter experts as required. 

Overview of key responsibilities:

• Lead on the development and submission of competitive bids, ensuring they are delivered on time and to the highest standard.
• Collaborate with senior directors and internal teams to secure approvals and budgets for bids.
• Produce high-quality, engaging proposals that clearly articulate SIG’s vision, services, and value to commissioners and funders.
• Build and maintain positive relationships with internal and external stakeholders, including senior leaders and commissioners.
• Conduct market research and stay informed about trends in social care, healthcare, and procurement to inform bid strategies.
• Work closely with the Bid Coordinator to draft, review, and finalise submissions.
• Attend market engagement events, service visits, and approval meetings to gain insights and represent SIG.  

What are we looking for?

• Proven experience in bid and proposal writing and management, with a track record of securing new contracts and retaining existing ones.
• Exceptional writing and proofreading skills
• A keen eye for attention to detail
• Ability to produce high-quality, engaging content.
• Ideally, we would love someone who has experience within securing bids and proposals within the voluntary, social care, or healthcare sector.
• A good understanding of social care, healthcare, or procurement, with the ability to translate complex needs into compelling bids.
• Confidence in liaising with senior stakeholders, including directors and commissioners, and leading approval meetings.
• Strong project management skills, with the ability to prioritise tasks, meet deadlines, and work independently in a fast-paced environment.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and experience using tender portals.
• A self-motivated, proactive individual who can take ownership of bids and drive them to successful completion.
• Alignment with our values of Ambition, Empowerment, Transparency, and Inclusivity

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
• Eligibility to register with Blue Light Discount Card
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• Be part of an organisation which believes good care and support improves lives.
• Join an organisation with a mission to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

We are committed to Equity, Diversity, and Inclusion (EDI). We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity. SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity. As an organisation, we’re proud to mention that our staff Ambassadors career aspirations generally benefit from embracing this unique opportunity to develop their respective skill sets in spaces that exist outside of their daily roles. 

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change

Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.  

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We are an inclusive employer and encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Bid Manager | Proposal Writer | Bid management | Proposal Writing | Stakeholder Management | Strategic Planning | Market Research | Partnership Building | Organisational Growth | Innovation | Attention to detail | Business Development | Proofreading | Bid Writing