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Top job
Hammersmith, Fulham, Ealing and Hounslow Mind, London (On-site)
£27,000 per year
Posted today Apply Now
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Interim or permanent Head of Fundraising & Communications - join us now to make a real difference.
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22,000
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The Talent Foundry, London (Hybrid)
£26,000 per year
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Page 7 of 13
London, Greater London (On-site)
£27,000 per year
Full-time or part-time (Full time (35 Hours per week or Part Time (28 hours per week))
Contract
Job description

Purpose of the Job

The role is a key part of the HFEH Mind team delivering mental health services across Hammersmith & Fulham, Ealing, and Hounslow.

The Volunteer Coordinator is responsible for recruiting, supporting, and retaining volunteers across the charity. You will ensure that volunteers have a positive experience, receive appropriate training and guidance, and feel valued for the time and skills they give. You will also work closely with staff to match volunteers to roles.

We currently offer three types of volunteering roles at HFEH Mind:

  • Client facing support– Working alongside staff supporting service users
  • Events – Supporting outreach & fundraising efforts and promoting our work
  • Central Support – Blogging, graphic design, administration, etc.

General/Key Responsibilities

  • Interview, recruit, onboard, and induct new volunteers in line with organisational needs, maintaining around 50-60 volunteers across the charity.
  • Work with staff to identify new volunteering opportunities and develop volunteer role descriptions.
  • Work effectively to ensure volunteers feel a part of HFEH Mind and gain value from their time with us.
  • Develop and maintain volunteer policies, role descriptions, and procedures.
  • Ensure all volunteering activity adheres to safeguarding, GDPR and health and safety policies.
  • Promote volunteering opportunities through social media, local networks, and community partnerships
  • Develop and deliver engaging volunteer training, support sessions and recognition initiatives.
  • Be the main point of contact to support volunteers, listen to suggestions and/or concerns and support in resolve any volunteering related issues or complaints.
  • Provide advice and guidance to volunteers about their matched relationship (with support from the wider team) and highlight safeguarding concerns as appropriate.
  • Ensure each volunteer is assigned a named supervisor and receives appropriate supervision (at least every 4–6 weeks depending on role)

Volunteering Experience

  • Ensure volunteers are receiving regular supervision and support during their placement.
  • Monitor volunteer satisfaction, provide ongoing recognition and celebrate volunteer contributions
  • Regularly report on the volunteer experience, including both quantitative and qualitative feedback & exit interviews

Administrative

  • Maintain an up-to-date volunteer database and contact list.
  • Support Director of Adult Services to provide reflective practice sessions for service-facing volunteers. 
  • Ensure volunteer training compliance is at required levels.

Other Responsibilities

  • Join monthly volunteer meeting with Operational Directors, Head of Marketing & Communications and Head of HR.
  • Ensure that  equity and inclusion are at the heart of our volunteering programme  and share in our commitment to equality of opportunity and to eliminating discrimination.
  • Contribute to our fundraising effort by embracing opportunities to fundraise yourself, to promote fundraising and to support the fundraising team.
  • Share our commitment to safeguarding adults and children at risk of harm, and ensure that volunteers are trained in and adhere to safe practice.
  • Ensure that information is obtained, used and stored in accordance with our Data Protection and Confidentiality policy.
  • Undertake any other duties commensurate with the level of the role.

 

Person specification

Essential

  • Experience of working with or coordinating volunteers, ideally in a charity.
  • An understanding of and commitment to improving the mental health of our communities, and ability to ensure that volunteers with lived experience of mental health problems are included and supported.
  • Excellent verbal and written communication skills and the ability to work with people with from diverse communities with a range of life experiences, views and reasons for volunteering
  • Ability to support, organise, and motivate people, and ensure that volunteers feel like they belong within the organisation
  • Good IT and administration skills (e.g. Microsoft Office, databases)
  • Commitment to equality, inclusion and the values of the charity sector.
  • Understanding of safeguarding, GDPR and confidentiality.
  • A proactive and flexible approach to problem solving
  • Ability and willingness to travel to HFEH Mind sites.

Desirable

  • Experience of working in the charity or community sector.
  • Experience of HR administration, in particular recruitment and onboarding.
  • Experience in delivering training or group facilitation.

 

We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.

HFEH Mind are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with children and vulnerable adults.

Post is subject to an enhanced DBS check.

Application resources
Posted by
Hammersmith, Fulham, Ealing and Hounslow Mind View profile Organisation type Registered Charity Company size 101 - 500

We’re here to make sure that everyone suffering with a mental health problem gets the help they need to recover.

Posted on: 20 June 2025
Closing date: 20 July 2025 at 11:05
Tags: Mental Health

The client requests no contact from agencies or media sales.