Media manager jobs in new malden, surrey

The Executive Assistant will manage the CEO's diary, emails, coordinate meetings, handle key communications, and lead the CEO's office. The Executive Assistant will also support the CEO in strategic planning and liaise with stakeholders on the CEO's behalf.

Experience:

• Thrives in a fast-paced environment: Colleagues can be surprised by the fast pace we operate at. The Difference is an agile organisation and the candidate will need to adapt quickly to shifting priorities on a frequent basis.
• Works with high autonomy: Staff who thrive at The Difference have a demonstrated ability to take full ownership of tasks, proactively anticipate challenges and take initiative without constant direction to ensure seamless support and operational success.
• Ability to take ownership over self-development: This role promises insight into how a start up organisation grows and is run, with opportunity for the candidate to grow in areas of interest.
• Strong communicator: A clear communication style which is concise and effective - both verbally & written - as well as strong interpersonal skills.
• Stakeholder management: Evidence of having established, developed and managed effective relationships with a range of senior stakeholders.
• Organisation & project management: A track record of coordinating projects to tight timelines and a high standard, communicating proactively if timelines need to shift; as well as sharp attention to detail and thorough approach to organisation and project management.
• Agility in problem-solving: Ability to thrive in a fast-paced start-up environment, comfortable with making decisions in ambiguous contexts and rapidly diagnosing any need to reprioritise and change course; ability to think creatively/laterally and strategically to find the most effective solution.
• Values: A career or personal experience which evidences shared values with The Difference (see above) and a person

Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Our shops generate valuable income to support our services, create opportunities for homeless people to learn new skills and contribute to Crisis’ work in the community. They have a unique contemporary visual identity and are dynamic and creative places to work.

Location: 330 Mare Street, London, E8 1HA

Hours: 40, five days over a seven-day rota

About the role

We are recruiting for an Assistant Shop Manager to join a busy and creative team in Hackney. You will join an exciting team and collaborate to build a group of volunteers from all walks of life, raising money to fund Crisis’ work ending homelessness. We are bold with a culture of continuous review and improvement, where we try new things, take risks, and sometimes fail. There will be numerous opportunities to improve our team’s effectiveness. Your voice will count!

We also work closely with local artists and universities. We’d love you to bring your own ideas, along with your experience of fashion, retail and current trends, to this role. You will have opportunities to build your own skills and career progression through training and development – many of our shop managers were promoted internally. Ensuring our recruitment practices are as equitable as possible is our number one priority so we are looking for someone who advocates for others and challenges injustice.

You will be primarily based in the Hackney shop, but you may be required to travel to other shops within London 1 & 2 on a short-term basis.

About you

To be successful in this role you will have retail experience at a supervisory level alongside a genuine interest in charity retail. You will be keen to build your people management skills including working with Crisis members. We are particularly interested in meeting candidates with an interest or background in visual merchandising, although this is not essential. You will be committed to Crisis’s values and mission to end homelessness.

You may have experience in: assistant shop manager, assistant store manager, shop supervisor, store supervisor, charity shop manager, retail manager, charity retail

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage.
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Flexible working around the core hours 10am-4pm
• Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Thursday 15 May 2025 at 23:59.

Can I use Artificial Intelligence (AI) technology for my application?

We strongly discourage applicants from using AI technology at any stage of the recruitment process. This is so we can run a fair, transparent process which gives all applicants an equitable chance of success. We want to hear about your own experience and perspectives in your application and if shortlisted, during the interview too.

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.

Registered Charity Numbers: E&W1082947, SC040094

Are you a wizard with numbers? A maestro of budgets? The kind of person who hears the word “reconciliation” and feels excited? Well then, you might just be the magical human we need.

We’re seeking a strategic, and financially-savvy senior finance manager or director to lead and oversee all aspects of charity financial management. This role works closely with the CEO, is a Senior Leadership Team member, and focuses on securing the resources we need to realise our bold vision for children and families.

About us

Welcome to the Institute of Imagination (iOi), where we believe imagination is the superpower of the 21st Century. We collaborate with children, parents, teachers, academics, and community leaders on research and designing and delivering creative learning experiences across STEAM (Science, Technology, Engineering, Arts, and Mathematics).

Our mission focuses on supporting children from underserved communities by breaking down barriers, empowering their voices, and giving them access to transformative opportunities and essential skills for whatever their future holds. We believe every child can imagine and achieve their fullest potential.

Key Responsibilities

• Lead and manage all aspects of financial planning, budgeting, reporting, and cash flow.
• Develop and implement financial policies, controls, and compliance frameworks aligned with UK charity and tax legislation.
• Prepare annual budgets, forecasts, management reports, and statutory accounts.
• Work closely with the CEO on commercial deal-making and closing partnerships.
• Lead business modelling and strategic financial planning.
• Support internal reporting to the Board and Finance Committee.
• Oversee risk management including insurance, data protection, IT systems, and the risk register.
• Collaborate with bookkeeper and oversee financial record-keeping.
• Liaise on client and partnership contracts and ensure strong governance in financial matters.
• Annual Audit and Annual Report (submission to Companies House and The Charity Commission)

Key Internal Relationships

• Chief Executive
• Bookkeeper
• Senior Leadership Team
• Chair and Vice-Chair
• Chair of Finance Committee

Key External Relationships

• Auditors, lawyers, accountants, and Coutts (bank)
• HMRC, Charities Commission, Fundraising Regulator
• Donors and commercial partners
• Professional membership bodies

Person Specification

We’re looking for someone who aligns with the values and mission of iOi and brings a blend of strategic thinking and hands-on operational experience. This role may suit someone with a portfolio career, working across charity, consultancy, or social enterprise sectors.

• Proven experience managing the finances of an SME (charity or commercial), including reporting and advising senior leadership.
• Track record in income generation and developing enterprise strategies.
• Strong background in business planning, modelling and commercial viability assessment.
• Experience of managing organisational risk, contracts and supplier relationships.
• Skilled at working with Boards, Trustees, or Non-Executive Directors.
• Able to operate comfortably at both strategic and operational levels.
• Knowledge of charity financial management and regulatory reporting.
• Understanding of commercial trading within a charitable context.
• Experience in scaling or supporting start-up or early-stage organisations.

Your new company My client is a top University that specialises in design and digital media in a buzzy area of London, and they are looking for an interim Library Manager to manage a team of 3 with direct reports for an initial 8-week period.

Your new role

• To manage the services, resources and operations of the Library, ensuring the efficient and professional delivery of innovative and customer-focused library and information services to staff and students.
• Provide day-to-day management and effective leadership of the Library team, undertaking the full range of management responsibilities, ensuring their effective working against institutional priorities. This includes managing performance, conducting annual performance and development reviews, identifying training and development needs, workforce and succession planning, staff recruitment and induction.
• Work with academic staff and students to develop a comprehensive understanding of resource demands and ensure that resources and collections meet the learning and research needs of the institution.
• To work with the Head of Academic Operations in the development of a strategy for the library reflecting the vision of the Institution.
• In collaboration with the Head of Academic Operations set and monitor service standards and foster a professional environment of continual improvement, customer service focus and inclusivity across the team, delivering and embedding change where required.
• Ensure services, resources, policies and procedures are effectively promoted to stakeholders across relevant communication channels. This includes staff and student inductions, workshops and managing the library intranet.
• Manage the physical and digital library spaces, ensuring they provide effective learning environments to support stakeholder needs and to work with the Head of Academic Operations, identifying priorities and costs for the ongoing innovative development of these spaces and resources.
• Manage specialist archives and collections.
• Ensure the library team maintains the spaces consistently to a safe and professional standard.
• Proactively work with key stakeholders internally and externally to ensure effective service delivery.
• Review, revise and implement relevant processes, procedures, policies and supporting documentation, ensuring that they reflect best practice and regulatory changes.
• Effectively manage delegated budgets and resources, including budget forecasting, and ensuring resources are cost-efficient and used effectively to deliver value for money.
  Ensure that new and existing resources are fully utilised to deliver maximum benefits for students, staff and external stakeholders.
• To monitor new and emerging library and information management developments and legislation, identifying their impact and making recommendations to take advantage of them or reduce their risk in the university's activities.
• Represent the institution within appropriate forums such as SCONUL and the M25 Consortium of Academic Libraries.

What you'll need to succeed

• Experience of managing library and information services and resources, including catalogues, collections and online resources
• Experience of working in a library setting in higher education
• Proven track record of managing budgets and financial administration
• Demonstrable experience of effectively managing staff and leading teams
• Experience using and/or developing digital resources
• Experience of building relationships with key stakeholders and collaborating on planning and service developments
• Experience of developing and implementing library policies, procedures and services

What you'll get in return
Flexible working options available. 8-week contract at a competitive rate at mid-manager level in a vibrant part of London

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

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Do you have experience in creating and optimising personalised email and SMS campaigns? Are you an expert in executing omnichannel customer journeys and seeking a new challenge?

If so, you could be the Marketing Automation Manager we are looking for!

About the role

You will bring your expertise and experience of delivering automated omnichannel journeys to send the right message, to the right person, at the right time, in the media of their choice. You will bring your passion for utilising customer data to deliver personalised, targeted customer-centric marketing to deliver business goals.

Your responsibilities will include:

Working with the transformation team to build customer journeys in our new MarTech platform, Adobe, supporting building a bank of digital collateral, migrating existing communications into the new platform and ensuring all marketing activities conform to BHF brand.

Collaborating with internal teams to make the most efficient use of current customer data and how to use it to personalise within communications journeys. Whilst supporting on building audience segments and business rules for customer engagement.

Reporting on performance of communications and translating this information for wider stakeholders, utilising tools to understand conversions and customer behaviours to inform a marketing automation strategy to be shared with digital and other fundraising colleagues.

About you

To excel in this role, you will need:

• Strong understanding of omnichannel principles, alongside data segmentation and personalisation in digital communications
• Experience of integrated marketing automation platforms such as Adobe (desirable), dotdigital, Salesforce or Hubspot
• Proven ability to develop impactful creative and copy and experience designing, developing and delivering automated personalised customer journeys
• Experience of working with large data sets and utilising to improve customers lifetime value
• Skills in analytics and data visualisation tools
• Experience of project management and effectively using tools to support this such as Jira

Working arrangements

This is a blended role, where your work will be dual located between your home and our London office.

At BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average.The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.

About us

We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day.

Our Equality, Diversity and Inclusion (EDI) Strategy,Igniting Change , along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

Interview process

The interview process will be two stages with the first stage scheduled for w/c 26/5.

Please note that this role is known internally as “Digital Customer Journey Production Manager”

Malaria Consortium is recruiting for a Monitoring and Results Measurement Manager to join our team in the UK, Nigeria or Uganda. 

The key purpose of this role is to manage the reporting, visualisation, interpretation and use of project monitoring data through Malaria Consortium’s global Project and Results database (PReS), working with colleagues across the organisation to ensure they receive the correct training on the system, maintaining standards of data reporting and use, and analysing project data to monitor progress against organisational strategic targets. The role will work closely with Country and Regional Directors and Country Technical Coordinators to interpret and use data for monitoring and strategic decision-making purposes.

The successful candidate will have:

• Bachelor's degree in Data Science, Data analytics or field with strong focus on data management and use
• Demonstrable experience in programme monitoring and results measurement with ability to write log frames, translate log frames into project monitoring practice (i.e. through the development of tools and practice) and manage oversight processes
• Extensive experience of DHIS2 and/or other data management platforms
• Experience developing and maintaining data dashboards, particularly using PowerBI
• Experience engaging with software solution providers
• Experience developing capacity through training and/or mentoring

To apply for this position you will need to have the right to work in the country where you are applying. 

Malaria Consortium are not in a position to sponsor a work Visa for this post.

ECHO supports children and young people with heart conditions and their families, who have been treated within the Guy's and St Thomas' NHS network of 47 hospitals. Congenital heart disease is the most common birth defect and affects just under 1 in every 100 babies born throughout the UK.

ECHO helps from diagnosis, which is often during pregnancy, throughout any treatment and care pathway or bereavement. Families are supported at every stage of their heart child’s journey throughout childhood, teenage years and during the transition to adult services.

ECHO’s new Engagement Coordinator will be confident, self-motivated, and capable of managing projects independently. They will be responsible for building strong relationships with stakeholders, coordinating engagement activities, and ensuring these are executed successfully.

The role requires a proactive, flexible, results-orientated individual with a passion for creating meaningful connections and working autonomously to achieve goals. You will lead with a “Make it Happen” approach to benefit the families we support in the children’s cardiology network connected to the Evelina London, Royal Brompton, and Harefield hospital networks (47 hospitals).

Can you:

Read the room when attending events, meetings, and conferences, with the confidence to share the ECHO story in a professional manner and with a smile?

Lead and coordinate engagement activities: Plan, execute, and manage engagement strategies, events, and initiatives that drive interaction with our community (fundraisers, families, professionals, volunteers, and staff).

Develop strong relationships: Build and maintain positive, professional relationships with internal and external partners to ensure effective communication and collaboration, knowing when and how to ask for support and help.

Negotiate discounts, freebies, and special moments for children, young people, and families.

Present to anyone who wants to hear about ECHO, whether a small team in an office, a school assembly of 500, or an away day for lawyers or doctors. You will design the resources you need on a shoestring budget with limited time but deliver an impactful and memorable presentation.

Bring organisation to the team and operations through admin with a can-do approach.

Key Responsibilities:

· Galvanise support by identifying opportunities, persuading people to get on board and following through to secure trust and buy-in

· Develop a GREAT supporter journey for everyone who donates to us, helping them to maximise opportunities to raise money and spread the word about ECHO.

· Provide reliable and time-critical information and be a go-to person for our community, for example:

    o  A team of runners taking part in an event.

    o  A team of medical professionals helping with our information resources.

    o  Stories for social media.

· People, presentations, and engagement – confidently stepping up to present, walking into groups with ease, and engaging people naturally and enthusiastically.

· Bringing energy, charisma, and a proactive approach to every interaction – from chatting with families to speaking at events or engaging new supporters.

Closing date to apply:  03rd June 2025

Interview Dates: Monday 16th or Monday 23rd June 2025

For full details, see the full Job Description and Person Specification attached.

We are looking for an Engagement Manager (East of England) to join us on a fixed term contract, for 12-months, to cover maternity leave.

About the role

The key purpose of the Engagement Manager role is to deliver regional Sight Loss Councils across the East of England and to engage with blind and partially sighted people across the region.  We currently have two Sight Loss Councils (SLCs) in this region, so the postholder will be expected to care-take and develop both SLCs, focusing on the retention of the volunteers engaged and making sure the projects and work they are involved in, continue with success. You will also be managing and developing stakeholder relationships across all the areas in which we work including transport and health sectors, as well with local authorities and arts and culture venues in the region.

About you

You will have the passion and ability to use your lived experience or experience to influence change, for the benefit of blind and partially sighted people. As an experienced volunteer manager, you will engage and lead Sight Loss Council members in the implementation of the region’s business plans to bring about change across transport, health and the built environment, as well as areas of local interest such as arts and culture or retail.

You will be a self-starter and work well on your own but will also enjoy being a part of a team of other Engagement Managers across the country, with whom you can learn from, as well as share good practice with.

About us

At Thomas Pocklington Trust, we’re promoting equality and inclusion blind and partially sighted people in every aspect of society. One of our many missions is to establish Sight Loss Councils across the UK, to tackle local issues and work with businesses and service providers to improve the accessibility of their services.

We are currently hiring for a new Trusts, Foundations and Corporates Manager, who will be responsible for managing income streams and maintaining a high standard of applications, reporting and stewardship for our trusted partners.

You will be joining a friendly team and your hard work will make an immediate, real impact for our inherited sight loss community.

Key responsibilities:

* Secure funding from Trusts, Foundations and Corporates sources to meet annual income targets and key performance indicators.

* Maintain existing relationships with Trusts, Foundations and Corporates and deliver growth opportunities by identifying new funding opportunities and monitor external trends regularly.

* Secure Corporate sponsorship for key events and projects including our Annual and Professionals’ conferences, our upcoming gala dinner and our Look Forward magazines.

* Write compelling cases for support and proposals, refreshing our case studies, impact and messaging regularly.

* Schedule, write and submit donor reports as part of our requirements and stewardship.

* Work with the Communications Manager and Head of Income Generation to create relevant case studies, news stories and social media content relevant to Trusts, Foundations and Corporates.

* Identify and cultivate new Corporate prospects and ensure that our database is kept up to date.

* Lead an exemplary stewardship programme for existing Corporate supporters and sponsors, to maximise income and establish donor loyalty.

* Collaborate with other internal teams to engage colleagues on the importance of Trusts, Foundations and Corporates by sharing successes and ways for colleagues to support these areas.

* Regularly measure the success of our outreach with pharmaceutical companies and Corporate prospects.

* Attend relevant networking events to grow our presence in the Corporate space and maintain an engaging post-event stewardship with all new contacts.

* Research and prepare applications and presentations for Charity of the Year partnerships and grow this area year-on-year.

* Create high quality, inspiring proposals, pitches, copy and other material for new opportunities, ensuring that all communications are on brand.

SPECIFICATION (E = essential, D = desirable):

Skills & Experience

Minimum of 1 year working in a similar role - E                                   

Working in a small team - D                                                                 

Educated to ‘A’ level standard or commensurate experience - E       

IT literate and highly adept in the use of MS Office Suite - E                   

Familiar with email and internet - E                                                     

High standard of written and verbal English and grammar - E           

Database experience - E                                                                     

Personal Attributes

Confident, polite and cheerful telephone manner  - E                           

Quick learner able to act on initiative and in the absence of managers - E                                                                                                   

An eye for detail and a flair for organisation - E                                 

Ability to empathise with people with disabilities (particularly visual impairment) - E                                                                               

Able to manage a busy workload - E                                                   

Commitment

Empathy with Retina UK’s aims and objectives - E                           

Willing to live Retina UK’s values - E     

JOB PURPOSE

Based within the global Fundraising team, the Programme Fundraising Manager will generate sustainable income and play a pivotal role in delivering fundraising strategies to support the mission and objectives of Lumos, including the 10-year ambition to be launched in November 2025.

Working with country programmes in Colombia, Kenya, Moldova and Ukraine, as well as the global system change programme, the postholder will manage a portfolio of donors and prospective donors, positioning Lumos to secure new and repeat funding from charitable trusts, foundations and institutions. The role will also provide advice and support to the wider Fundraising team, building team capacity and writing compelling proposals to engage High Net Worth Individuals (HNWI) and other funders in Lumos programmes.

We are looking for a skilled relationship-builder and strategic thinker who has strong writing skills and experience working with donors. The postholder will work closely with colleagues across Programmes, Communications, Operations, and Finance, and act as a trusted partner to senior leaders across the organisation. This is a fantastic opportunity for a proactive fundraiser to make a tangible impact on children’s lives globally.

KEY OBJECTIVES

Prospecting & Engagement

• Develop and manage a pipeline of short, medium and longer-term prospects for each programme area under the 10-year ambition through research, strategic positioning and targeted outreach
• Identify new funding opportunities and support programme teams to align donor interests with Lumos’ work, collaborating with colleagues to develop tailored approaches
• Project manage programme fundraising appeals (e.g. targeted Trust mailings) in coordination with the Programmes and Communications teams
• Stay informed of philanthropic trends and share donor insights across teams
• Represent Lumos in relevant networks and platforms to raise our profile and pursue funding opportunities.

Proposal Development

• Lead the development of high-quality, high-value proposals to secure new and repeat awards from charitable trusts, foundations, and institutional donors
• Work closely with Programme teams to shape and package funding propositions
• Draft compelling funding proposals and marketing materials as needed, including for HNWI
• Ensure proposals meet donor and internal requirements, in compliance with quality assurance, risk management, and sign-off processes
• Support the development of collaborative, efficient proposal development systems.

Awards Management

• Support senior leaders in managing key donor relationships through tactical advice, briefings, and pitch preparation
• Build and steward a portfolio of current and prospective donors, ensuring a high-quality engagement experience
• Work with internal teams to stay informed about funding gaps and strategic priorities
• Develop tools and guidance to support programme delivery teams in meeting donor requirements during implementation
• Contribute to organisation-wide funding management best practices and systems.

Reporting

· Coordinate timely, accurate and engaging donor reports that programme achievements and challenges in a strategic way, ensuring full compliance with donor rules and expectations

• Maintain up-to-date donor information, activity logs and opportunities in Salesforce
• Provide colleagues with donor insights to support planning, collaboration and engagement
• As required, produce internal reports on fundraising against income targets.

Other

• Build strong working relationships across all teams and levels of the organisation
• Actively contribute to team meetings, planning sessions and cross-team initiatives
• Stay informed about developments in child rights, child protection and care reform
• Support the delivery of strategic fundraising priorities

Occasional international travel may be required (1-2 trips per year) depending on programme priorities and donor needs.

The Programme Fundraising Manager currently has no line management responsibility; however, the team is expected to grow in the coming years and the role may expand to manage and build the capacity of 1-2 fundraisers.

MANDATORY SAFEGUARDING OBJECTIVES

Lumos is committed to ensuring the safety and protection of children, adults at risk and the wider communities in which we work. All staff and associates must:

· Carry out all duties with an awareness and understanding of the Safeguarding requirements within the area of responsibility.

· Ensure work complies with all safeguarding policies and procedures

· Ensure the that their behaviours and actions support the safeguarding of children, adults at risk and others and are in line with Lumos policies relating to conduct

Additionally, the Programme Fundraising Manager is expected to:

· Ensure the required standards relating to safeguarding best practices/protocols are effectively communicated, monitored and maintained within the area of responsibility

· Lead by example in respect to ensuring safeguarding principles and practices are appropriately applied

· Identify and escalate any gaps or improvements necessary for effective safeguarding in conjunction with the Senior Safeguarding Manager and Designated Safeguarding Lead for the area of responsibility

ABOUT US

Campaign Against Antisemitism is the UK’s leading organisation fighting antisemitism nationwide. Our volunteer-led charity is dedicated to exposing and countering antisemitism through education and zero-tolerance enforcement of the law.

We raise awareness through front-page media campaigns and major outreach events such as the March Against Antisemitism. Our litigation continues to set landmark precedents. We pride ourselves on working intelligently and fast to deploy innovative and aggressive campaigning strategies against antisemites.

Every year, we reach millions of people through our work in the media and social media. We have become a go-to source of information and comment for journalists, tens of thousands follow us on social media, hundreds of thousands read our website and our research is widely relied upon.

We are a small team of staff with our main office in London, working with hundreds of dedicated and talented volunteers. We operate with an entrepreneurial, positive, passionate and thoughtful mindset to accomplish our mission.

THE ROLE

The full-time Creative Communications and Events Officer works within the Communications team to help inform the public about antisemitism using a variety of media.

You will be joining our small, fast-paced, entrepreneurial staff team based at our office in central London.

The role brings a diverse set of responsibilities and an opportunity to work within a charitable organisation with a strong sense of purpose.

Responsibilities

• You will design graphics across our organisation, from social media posts and placards to pamphlets to pledge cards
• Work with creative colleagues to conceive and implement a variety communications campaigns to raise awareness about antisemitism and educate the public, sometimes at short notice and with tight deadlines
• Provide logistical support for communications projects, including scouting and booking locations, ordering materials, liaising with third parties and conducting internal research
• Plan, script, shoot and edit videos on various topics for different audiences on our numerous social media channels
• Growing our social media presence, including paid campaigns, to maximise reach and engagement
• Play a significant role in podcast production, from researching and booking guests to audio and visual editing
• Strategically planning and executing key events for the organisation throughout the year, ensuring maximum impact
• Design merchandise for our website and oversee the logistical aspect of sales
• Measure and analyse performance and outcomes of campaigns to increase reach and effectiveness
• Correspond with members of the public who write in to us
• Support units across our organisation in the preparation of materials relevant to their areas of work that conform to our house style and brand
• Work with a dedicated team of staff and volunteers in our pioneering Communications Unit

Skills required

• Excellent interpersonal skills and comfortable working as part of a growing team
• Creative and meticulously organised, even under pressure
• Ability to prioritise and respond quickly
• Fast-learner eager to take on responsibilities, learn new skills and adapt quickly
• Thrive in a fast-paced, mission-led environment
• Passionate about CAA’s mission and making a difference within a team
• Prepared when necessary to work out of hours to ensure that campaigns are implemented in a timely manner and that events are appropriately staffed

The ideal candidate will either be entry-level or have one or two years’ experience in one of the relevant areas, save that any candidate must be able to demonstrate a graphic design ability.

What you will gain

You will gain a wealth of experience in:

• Conceiving, producing and editing multimedia content that grabs and holds the attention of diverse audiences, including video and podcast production
• Graphic design for a range of different products in keeping with an organisation’s brand language and tone
• Social media management and marketing
• Managing logistics for diverse creative projects and developing and executing exciting events for supporters and stakeholders
• Working within a team of staff and volunteers and supporting others across a charitable organisation
• Building interpersonal skills in a fun and supportive office environment

You will play a key role in the development of CAA’s work in the UK and supporting its growth. You will receive training in areas where you do not yet have experience.

You will have the opportunity to be part of a charismatic, positive and passionate team.

Are you ready to lead meaningful change in an organisation that puts young people at the heart of everything it does?  As our Change and Transformation Lead, you’ll play a pivotal role in shaping how technology supports our mission—driving improvements that make our systems more effective, user-friendly, and impactful. This is your chance to work across a wide portfolio—from HR to fundraising systems—defining a transformation roadmap that enables real operational efficiency, supports our people, and maximises value for money, all while maintaining the highest standards of data security and integrity.

This is more than just a technology leadership role—it’s an opportunity to make a lasting difference. You’ll help guide major projects like a £900k CRM replacement, work with passionate teams who care deeply about our mission, and ensure our systems empower us to reach more young people with the support they deserve.

If you're a strategic thinker with strong programme management and people leadership skills, and want your work to have genuine social impact, we’d love to hear from you. Even if you don’t tick every box, we encourage you to apply—your potential matters just as much as your experience.

Digital Service Manager
mySociety

Remote
£45,000 – £55,000 per year
Full-time
Permanent

Job description

mySociety is a small, purposeful charity that uses digital tools to help people participate more fully in democracy, make governments and society more transparent, and work together to address big societal challenges. We’re looking for a Digital Service Manager to lead the day-to-day operations of our high-impact, high-volume online services – including WhatDoTheyKnow, FixMyStreet, TheyWorkForYou and WriteToThem.

This is a vital and hands-on role, responsible for making sure these services run smoothly, are compliant with key legal frameworks like GDPR and the Online Safety Act, and that complex user support cases are handled with care and accuracy. You’ll lead on governance and risk management, support a volunteer team, and work closely with product and support staff to make sure our users’ needs are consistently met.

You'll be joining a nimble, digital-first, and entirely remote team – this post is fully remote, so you can work from anywhere in the UK! You’ll also have the opportunity to connect with colleagues face-to-face at our quarterly in-person team meetups.

We’re looking for someone with a strong background in managing digital services, who’s confident with complex support workflows and has a passion for improving services that make a difference. You’ll need excellent communication skills, strategic thinking, and a solid understanding of data protection and information rights.

No recruiters or agencies, please.

What does the role involve?

• Keep our services running smoothly, ensuring high-risk or complex support cases are identified and resolved quickly and effectively
• Lead and motivate our user support staff and expert volunteers, creating a productive and supportive environment
• Maintain our strong record of legal and governance compliance across services
• Contribute to the ongoing improvement and development of our services, helping them remain useful, impactful, and aligned with user needs

User support and operations

• Triage, prioritise and manage all incoming support queries across services
• Ensure time-sensitive and legally significant cases (e.g. GDPR requests, Online Safety Act reports) are tracked, escalated, and resolved appropriately
• Manage our support workflows and volunteer contributions to deliver timely, high-quality assistance
• Collaborate with product and service owners to share insights and identify areas for improvement
• Help improve help guides and user-facing support documentation

Governance

• Maintain and update service policies, processes, and risk management protocols
• Ensure compliance with relevant laws and standards (including GDPR and media law)
• Monitor risk and report issues to senior management
• Coordinate regular internal meetings, reporting on service performance and operational updates

Requirements

We think this position would suit you best if you have some or all of the following:

• Experience managing complex, high-traffic digital services
• Strategic thinker with strong judgement and ability to manage ambiguity
• Passion for quality and service improvement
• Excellent understanding of GDPR and experience handling rights-based requests
• Familiarity with Freedom of Information, media law, or moderating online communities
• Skilled in identifying and solving problems and improving systems
• Excellent communication and stakeholder management skills
• Comfortable working in a remote team and supporting volunteers

Not sure you meet every requirement? Please apply anyway! We support learning on the job and adapt roles to match the strengths of the right candidate.

Benefits

This is a permanent role with a salary in the range of £45,000 to £55,000 per year, plus pension (4% employer, 4% employee).

You must be based in the UK and have the right to work here – unfortunately, we can't provide visa sponsorship or relocation support.

We’re committed to supporting flexible working – wherever you are in the UK, we’ll help you find the working setup that suits you best.

Deadlines and dates

· Applications close: Thursday 15 May 2025

· Interviews: Mid to end of May (via video call)

· We aim to inform applicants about interview shortlisting by mid-May.

Application instructions

Your application should consist of a CV and covering letter. We’ll rely on your covering letter to show us why your skills make you a good fit for this role when we are shortlisting candidates, so take your time getting it right.

We will anonymise all applications before shortlisting. Please don’t include names or contact details in your CV or cover letter. The application process will be through out workable system.

We especially welcome applications from candidates with Black, Asian, or other Minority Ethnic heritage, as part of our commitment to improving diversity within our team.

Please note: This role is being advertised by NFP People on behalf of our client.

*CAMPAIGN & PROGRAMME MANAGER*

About us 

The Early Education and Childcare Coalition unites the voices of parents, children, providers, early years professionals and the wider business community, working together for investment and reform of early education and childcare in England. 

We believe that we all benefit from a well-functioning early education system and we all have a role to play in ensuring it works for children, parents and the economy.

We are backed by some of the most high-profile campaign and research organisations in the UK. Our members include early years provider membership bodies, parent campaign groups, early childhood experts, trade unions, the business lobby, anti-poverty campaigners and NGOs. Together, we use our collective voice and research to build public and political support for early education and childcare.

And it’s worked. Thanks to the dedication of our members, early years is now one of the top six priorities for the new government’s Plan for Change, but our work isn’t done – we have an ambitious agenda to ‘rescue and reform’ the system, ensuring that: 

• every child can access high-quality education and care that their parents can afford and that will support them to thrive 

• every provider is funded fairly for the places they offer 

• every early years professional is rewarded and recognised for the skilled work they do 
   

This year we launch a new three-year programme to achieve one of those key aims – raising the status of the early education profession, and we need a Campaign & Programme Manager to help us drive that work. 

About the role

• Hours: 30 hours (4 days per week). Some out-of-hours work may be required for which TOIL will be given. 

• Duration: Two-year contract with possible extension subject to funding. 

• Location: Homeworking, but within easy reach of London 

• Salary: £48,000 per annum FTE (£38,400 pro-rata) 

Although we work remotely with a team that is spread nationwide, this role does require someone based in or close to London in order to deliver our Westminster programme of activities.

We work flexibly and it won’t come as a surprise to you that we understand the challenge of caring commitments. We trust you to manage your time, but we do expect that most of your hours are worked during standard office hours so that we can collaborate as a team and engage with our coalition partners. Our core working day is a Thursday. As a fully remote team this helps us to stay in touch and connect. 

This role is initially offered on a two-year fixed term basis which we expect to renew in line with funding and is offered at four days per week. If you have a preferred working pattern, please speak to us and we would be happy to see if we can make it work. 

The Coalition has experienced significant growth over the last two years and with early years firmly on the political agenda, we expect this to continue. Our hope is that this role will evolve and the successful candidate will continue to progress within this growing and impactful organisation. 

For the last two years, the Coalition has been incubated by the Women’s Budget Group, the UK’s leading feminist economic think tank. Our growth means that we are now ready to spin out into a separate and independent legal entity. That means that your employment contract will initially be with WBG on behalf of the Coalition but will then transfer across to the newly constituted organisation. This won’t change your role, your terms or your pay, but we want to tell you now. We are happy to answer questions at interview about that. 

What you can expect to be doing 

• Whilst the coalition currently has almost 40 core member organisations who shape our policy and lead on our shared campaigns, we are looking to grow our network of supporter organisations – these are partners who share our belief in the value of early education and childcare even if they do not work directly in early years policy. The Campaign & Programme Manager will lead a new project to identify, onboard, engage and grow this supporter network, ensuring they remain up to date with the latest research produced by the Coalition and its partners. 

• Managing the progress of this exciting yet complex programme, ensuring research partners are staying connected and all programme outputs feed into our overarching aims. This will include coordinating update meetings for programme partners and ensuring that we stay on track and meet our aims.

• With the support of the Head of Advocacy and our external comms partner, develop a new narrative to raise the profile of the early education workforce and deliver a series of campaign moments across paid, earned and owned media to support this work. 

• Deliver ongoing comms and campaign projects designed to grow the coalition’s profile across a range of stakeholders. 

• Analyse and scope political developments related to the early education and childcare workforce, identifying opportunities to engage and influence. 

• Support the organisation of Coalition in person and online events. 

• Engage collaboratively with Coalition members to coordinate and amplify their collective and individual voices and work. 

• Support with the creation, writing and publication of communication materials including blogs, case studies, press releases and research reports. 

• Work with our research partners to drive the aims of the programme. 

About you 

You will be creative, resourceful and highly effective at building relationships across a wide range of stakeholders. Above all else, you’ll be as passionate as our members about the opportunity that the early years holds for children, families and wider society. 

You will play a pivotal role in driving the aims of our new programme, with responsibility for ensuring all elements of this complex programme are working in unison. You'll also be delivering campaign moments that raise the status of early educators while amplifying our emerging research from this programme, and activating new messaging and narratives. 

With the support of our Head of Advocacy & Communications, you will grow our network of supporters, securing the backing of organisations from across civil society, the business community and the public sector for our shared aims. 

Ideally you will have a good working knowledge of the challenges facing the sector and a good understanding of key influencers in this space including think tanks, MPs and journalists.

You will be a confident communicator with strong writing skills and an eye for detail. The right candidate will be comfortable working in a small team where we all muck-in and benefit from each other’s skills. 

Person specification 

Essential 

• Strong background in advocacy and campaigns. 

• Experience of managing research/advocacy programmes with multiple stakeholders.

• Good at building and nurturing relationships at all levels of seniority. 

• Experience of working in a fast-paced campaign environment or working on high-profile campaigns that have had good cut-through. 

• Excellent knowledge of both the media and political landscapes. 

• Ability to write compelling, high-quality content for various audiences. 

• Comfortable with remote-working with the ability to self-manage when necessary. 

Desirable 

• Good understanding of the complexities and challenges facing the early education and childcare sector. 

• Experience of working on employment-related issues or with other public sector/education workforces. 

The application process 

Please apply with CV and cover letter by the listed closing date. No agencies please. We use anonymous recruitment.

The EECC is committed to equity, diversity and inclusion. We use anonymous recruiting during the application process and we use positive action under section 159 of the Equality Act in relation to disability or race. This means that if we have two candidates of equal merit in our process, we will seek to take forward the disabled or Black, Asian, and Minority Ethnic candidate in order to diversify our staff team. 

We can only consider applicants with the right to work in the UK. 

We regret that our small team does not have capacity to respond to unsuccessful applicants individually. 

Closing date for applications: 9am, 19th May 
Interviews: W/c 26th May 
Start date: ASAP