Membership Administration Officer Jobs

Job Title: Marketing Membership Officer 

Team: Supporter Experience & Engagement

Location: Hybrid (split between home-working and one of our offices - based in London, Cardiff or Edinburgh)

Hours:21 Hours per week

Salary on Appointment:£14,742 - £16,216 per annum (FTE £24,570 - £27,027 per annum) 

It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.

We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.

About us

The Ramblers is Britain’s walking charity. We open the way so everyone can enjoy the benefits of walking.

It’s easy to think everyone has the same opportunity to enjoy the outdoors. But look a little deeper and you’ll find lots of barriers standing in the way.  So we’re continuing to fight for change. We campaign for the public’s right to enjoy the outdoors, protect paths, build skills and offer different ways to get out walking in nature.

Our programmes have a big impact in local communities: Ramblers Wellbeing Walks help people take the first step to a healthier happier lifestyle, and the Ramblers Out There Award gives young adults aged 18–26 the opportunity to kickstart their journey into the outdoors.

Through our refreshed strategy, we’ll build on this experience and grow our impact through activities that prioritise the needs of communities who have the least access and face the most barriers walking outside in nature.

Purpose of Role

The Membership Marketing Officer plays a critical role in supporting the Membership and Supporter Experience Team by providing administrative support as well as a bit of creative marketing flair. This is the perfect role for someone looking for their first step in recruiting and retaining supporters.

We're looking for someone with a passion for engaging and inspiring supporters. Enthusiasm is key.

This role involves handling administrative tasks, data management, and providing support for various multi-channel membership campaigns to help the Ramblers grow our supporter base and income.

If you think you’ve got what it takes to be our new Membership Marketing Officer, we’d love to hear from you.

Key responsibilities

• Support our key marketing projects including gift membership, private site, telemarketing, our annual member survey and renewal journey.
• Support the distribution and creation of promotional resources, regularly checking stock levels, and re-ordering or refreshing materials as needed, liaising with external suppliers such as print or mailing houses and delivering to budgets and deadline.
• Support the creation of e-communications, including emails to prospective members. This may include proofing content, sourcing images, checking data, building emails and reviewing content requests with support from the team.
• Provide regular impact communications and surprise and delight moments to our suppliers and fundraisers acting on our behalf
• Source inspirational stories from our walking groups and volunteers, to help support growth of our membership community. 
• Check data from our Data Team and from our suppliers to ensure it is accurate and in the right format. Provide data as needed to suppliers.
• Co-ordinate across teams to ensure data is provided in a timely fashion
• Check data is lasered correctly on printed materials, raising any concerns appropriately with suppliers
• Coordinate call listening for our core calling programmes, liaising with our volunteers and providing summary of feedback to our suppliers.
• Handle inbound enquiries coming into the team, take simple actions from these enquiries, or escalate as appropriate
• Save relevant reports, track performance and report to the Head of Membership and Supporter Experience anything notable
• Send relevant reports and feedback to suppliers
• Update a weekly tracker sheet of performance across all channels
• Provide additional support as required in responding to Facebook comments on our acquisition adverts

Impact

• Enables the Ramblers’ to effectively manage our marketing efforts to recruit and retain members and supporters.

Other

• To undertake such other duties as may be reasonably required of the post holder by the Ramblers.
• Engage and proactively develop excellent working relationships across the organisation.

This job description will be reviewed in conjunction with the postholder to ensure successful delivery of our goals. 

The Person

Knowledge, skills and experience

Knowledge

This section specifies the theoretical understanding or specific expertise needed for the role

• Understanding of basic marketing practices

• Some familiarity with data protection laws and confidentiality principles

Skills

This section details the specific abilities and competencies required to perform the job effectively:

• Strong administrative and organisational skills

• Excellent attention to detail and accuracy

• Able to handle multiple tasks and prioritise effectively

• Good communication skills and ability to liaise with internal and external stakeholders

Experience

This section specifies the practical, hands-on experience required for the role:

• Experience working in an administrative role (volunteer, work experience or job)

Desirable:

• Experience in working in membership or customer service roles

• Familiarity with CRM systems and/or excel

Personal Attributes

• A team player, able to develop collaborative, strong and effective working relationships

• Empathetic and patient, with a genuine desire to help supporters

• Positive and professional attitude

• Proactive and self-motivated with the ability to work independently

• Interest in walking and/or being an advocate for the outdoors and natural environment.

The Ramblers promote diversity and welcome applications from all section of the community. 

Values and Behaviours

Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people. 

 Inclusive – We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.   

  Inspiring – We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.   

  Empowering – We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.    

  Responsible – We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.  

Corporate and Public Engagement Administrator (0.5 FTE)
Aldgate, London
£16,321 pa plus excellent benefits (£32,642 FTE)
Part-time (17.5 hours per week)

The Corporate & Public Engagement team in the Communications Directorate promotes corporate interest in the College and engages future medics and scientists in careers in pathology, particularly through our awareness activities, including National Pathology Week.

The main purpose of this role is to provide administrative support to the Corporate & Public Engagement Manager. This would involve booking meetings, drafting correspondence and tracking our budget. You will help to organise events and be responsible for collecting, collating, analysing and presenting feedback from them so we can introduce improvements. You will update our website, and post content on our social media channels to engage our audiences.

The College is a professional membership organisation dedicated to the advancement of the science and practice of pathology. There are currently approximately 12,000 members, all of whom are pathologists based in hospitals, universities and laboratories in the UK and overseas. The College’s main tasks are to set and maintain training standards for doctors and scientists, to advice on the appointment of consultant pathologists, to ensure the membership is kept up to date with current practice through the continuing professional development scheme, and to promote the latest developments in pathology by holding scientific meetings.

The College’s mission is to promote excellence in the practice of pathology and to be responsible for maintaining standards through training, assessments, examinations and professional development.

We offer attractive staff benefits including 25 days annual leave (pro rata) rising with length of service, an employee discount scheme, and season tickets, as well as a cycle to work scheme. The College values diversity, welcoming applications from all members of society. We offer a mix of remote (home) and office working, with hybrid working arrangements in place.

The closing date for applications is 9am, Monday 7 October 2024.

We may close this vacancy early if we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible

Interviews currently scheduled to happen w/c 15 October 2024

Community Development Officer – Southampton (England South)

We are recruiting a Community Development Officer to engage key partners and stakeholders in the region tailoring support, training and education to create suicide safer communities.

In this role you will:

· Identify, develop and maintain effective partnerships with local communities, volunteers and key partners across the region to engage them in the prevention of young suicide.

· Proactively promote suicide prevention including raising the profile of PAPYRUS and engaging with those personally affected by young suicide.

· Equip a wide range of stakeholders to enable them to create sustainable suicide safer communities through the provision of tailored support, training and education.

· Deliver training and awareness raising products to a variety of groups including professionals, parents, young people, volunteers and other trainers.

· Contribute to the development and review of projects, and education and training products, in line with the Strategic Plans.

· Contribute to and promote campaigns, training and opportunities as outlined in the Regional and Strategic Plans.

· Represent the charity at events including conferences, panels, working groups and through media channels as required.

· Record, monitor and report on data to evaluate our projects and demonstrate impact.

To be successful in this role you will have:

· Previous experience working in a community setting, delivering information and training sessions, leading workshops or educational activities

· A proven track record of networking and building and managing effective relationships, tailoring the approach to meet the differing needs of the audience

· Experience as a qualified ASIST Trainer or willingness to gain qualification and experience

· Experience of using own initiative and creativity to develop a project, programme or area of work

· The ability to travel to different locations across Southampton and the South of England to attend meetings, events and deliver training.

Salary: £29,269 per annum (SCP 18) progressing by increments to £32,076 per annum (SCP 23).

Benefits: You will receive 28 days annual leave plus Bank Holidays (pro rata for part time workers), an attractive pension scheme, Simply Health membership and enhanced sick pay. Please visit our website for more details.

Hours: 36 hours per week  

Location: Southampton (The Bulb, Southampton, SO15 1GX) with travel across the South of England

Contract: Permanent

Closing date: 13th October 2024

Interview date: 23rd October 2024

PAPYRUS is committed to the principle of equal opportunity in employment and its employment policies for recruitment are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

PAPYRUS is committed to safeguarding all children, young people and adults at risk that interact with the organisation. The organisation recognises its responsibility to safeguard the welfare of these vulnerable groups by a commitment to procedures to protect them. The charity expects all staff and volunteers to fully support and promote these commitments.

BPAS is an independent healthcare charity that has been advocating and caring for women and couples for over 55 years, supporting over 100,000 women annually across more than 50 healthcare clinics nationwide.

Following significant organisational change and the establishment of a new Executive Leadership structure, we are looking for a Deputy Chief Medical Officer to join the Senior Operational Team.

As the Deputy Chief Medical Officer at BPAS, you will contribute to the strategic leadership of our clinical services. You will provide professional leadership to BPAS medical workforce and collaborate with key stakeholders to ensure the highest standards of patient care. Your responsibilities will include leading clinical governance initiatives, managing professional standards, and supporting the development of clinical strategies. You will also act as the Responsible Officer for BPAS, ensuring compliance with statutory requirements and leading on medical workforce strategy and succession planning.

You will be expected to maintain a visible presence, offering expert guidance on clinical matters to the BPAS Board, driving improvements, and ensuring that all services are informed by evidence and best practice.

To find out further information, please click the Apply button below. You will be redirected to the NHS Jobs website where you can download a job/person description and submit an application form.

We are looking for an experienced and proactive Administrator with good organisational skills, an eye for detail and people skills to join us at The Royal College of Radiologists (RCR), a medical charity focussing on supporting doctors to deliver medical imaging and cancer services.

This is an exciting opportunity to join the high performing RCR Exams Quality Team. In this varied role the Examiner and Committee Administrator will be high functioning and able to multitask to support and service the RCR’s exam committee meetings. You will provide secretariat support for committee as well as organising facilities, travel, accommodation, dinners, and expenses as well as manage the examiner recruitment, induction and training process. 

The successful candidate will be a good communicator, able to work collaboratively with colleagues, examiners, and chairs of relevant committees. With excellent administrative skills it is important that the successful candidate has a commitment to providing a professional, friendly and proactive service.

What you will do: 

• Coordinate committee meetings in person, online or hybrid routinely or as when needed. 
• Prepare committee agendas, source papers for timely circulation.
• Keep accurate records including updating the CRM and website. 
• Manage examiner recruitment materials, acting as main point of contact for applicants. 
• Support examiners with travel and accommodation bookings.
• Evaluate and grow our examiner appreciation work.

What you will need:

• Experience providing high quality support service. 
• Experience in providing administrative support and managing administrative processes. 
• Good working knowledge of Microsoft packages.
• Good organisational skills.
• Effective interpersonal skills.

If you are an enthusiastic team player, passionate about administration and understands the importance of the support you will provide then please find out more about the role, the RCR and instructions on how to apply by visiting the RCR website and reading the candidate pack.

Why join us?

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (40% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

The Political Studies Association exists to develop and promote the study of politics. Founded in 1950, we are the leading association in our field in the United Kingdom, with an international membership including academics in political science, theorists and practitioners, policymakers, early career researchers/academics and students in higher education.

Join Our Team!

Your Role: Membership, Programmes and Events Support Assistant (Fixed Term Contract)

Contract: Fixed Term for six months - November 2024 to April 2025. We are open to applications from a PhD student or Early Career Academic.

Hours: 21 (0.6FTE). The post holder will also be expected to attend and support the PSA25 Annual Conference taking place in Birmingham from 14 -16 April 2025. 

Salary:  0.6 FTE of £25k. The post holder will additionally be compensated for in-person attendance and providing support during the Annual Conference period.

Location: All roles are based at our offices in Camden London but the PSA currently supports its staff to work remotely. Post-holders will be required, however, to come into our offices regularly (normally once a week on a Wednesday). The Membership, Programmes and Events team is a friendly bunch who work closely together with responsibility for operations and output across a wide range of our activities. These include: membership, networks, specialist groups, programmes, communications, events including the Annual Lecture and PSA Annual Conference. We are looking for someone to join the team in the six-month run up to, and including attendance at, the PSA25 Annual Conference which is our major event of the year.

Are you ready to carry out this vital role at the heart of the PSA?

Your role and responsibilities:

In terms of the PSA Annual Conference these may include, but are not limited to:

· Responding to standard/general conference email enquiries

· Communicating information and instructions to all participants

· Supporting logistics, operations and communication of information to participants via Ex Ordo (abstract management system) and our virtual conference platform

· Monitoring Ex Ordo data - for example, identifying whether someone is a paper-giver or not and emailing participants for clarification where necessary

· Communicating information and instructions to all participants

· Supporting exhibitors by communicating deadlines and details for their conference space

· Organising catering requirements to cover the conference schedule

· Sourcing venues and menu choices for the Conference Dinner and Conference Drinks events

· Supporting the award of PSA academic prizes including production of certificates

· Monitoring the Prizes in-box and helping with the response to any enquiries

· Collating Academic Prizes nominations made via JotForm for trustees and prize judges

· Joining the team in Birmingham to manage the Annual Conference, including the one-day Undergraduate conference

· You may also be asked to support research and administration related to future PSA conferences

In terms of Membership, Networks and Specialist Groups these may include, but are not limited to:

· Supporting the reconciliation of membership data in readiness for our new database

· Assisting with general email enquiries and emailing all/specific groups of members

· Helping to prepare the data for the issue of December/January membership renewals and recording appropriately on the database

· Responding to general/standard emails from our Specialist Groups

· Replying to enquiries/requests from our Early Career Network and Teaching & Learning Network

· Facilitating Specialist Group and Network digital events including arranging Zooms as required

· Collating articles/announcements for the regular e-newsletter

Additional information: there are currently seven members of PSA staff under the leadership of the CEO. This post reports to the Membership, Events & Programmes Manager who works with two Officers in the team.

Pro-rata 25 days’ annual holiday allowance (plus bank holidays).  

Employer contribution to pension (5% of salary, 10% employer contribution) after successful completion of your probation.

· Compliance with PSA policy including absence, appraisal, and health & safety

· Compliance with GDPR and other good practices which are in place around the data we hold

· On occasion, supporting colleagues in work areas outside of this job description

· Playing a role, together with the wider team, in supporting the Head of Operations & Finance in the smooth running of the PSA offices in Camden, London

The tasks outlined above are subject to change from time to time as determined by business priorities and communicated by the CEO and/or the Membership, Programmes & Events Manager.

September 2024

As a key member of our small, dedicated team, you will be instrumental in developing and marketing Icon membership while delivering exceptional customer service. Your role involves proactively engaging with members by processing their applications, managing renewals, addressing inquiries, and performing various administrative tasks.

In addition to member engagement, you will contribute to Icon’s communications and marketing efforts. You will use a blend of digital and analogue media to enhance Icon’s visibility both within the cultural heritage sector and beyond. Your support in executing marketing activities will be crucial in driving our broader growth ambitions.

This role is based at Icon’s office in Farringdon, London. Icon operates a hybrid working policy, which requires staff to be in the office at least two days per week, with the flexibility to work remotely for the remainder.

The post-holder will report directly to the Marketing and Membership Manager.

Specific duties

Membership services

• Processing membership applications.
• Maintaining accurate membership records on the CRM system (Ready Membership).
• Responding to enquiries from prospective members, existing members, colleagues and the general public within agreed customer service timeframes.

Data management

• Effectively use data analytics to understand impact and success rates and deliver informative regular reporting against agreed KPIs.

Content and communications

• Working collaboratively with the wider Icon Team to develop the annual communications plan in line with the annual operational plan.
• Developing, commissioning and delivering the production of content for Icon’s website and Social Media channels in line with communications plan.
• Maintaining and updating Icon’s website in line with analytics data and communications plan.
• Developing and issuing Icon’s monthly internal and external email newsletters.

Marketing

• Contributing to the implementation of Icon’s Membership Growth Strategy by assisting with the development of recruitment campaigns.
• Supporting the implementation of marketing plans and promotional ideas.
• Supporting the development of Icon’s Social Media strategy and contribute to Icon’s Email Marketing strategy by utilising external newsletters to support broader advocacy work and marketing lead generation.
• Coordinating Icon’s presence at partner and sector events, including the design and production of marketing collateral, ensuring a visible presence and effective contribution is achieved.

Other

• Support Icon’s 28 special interest groups, including responding to queries and administering and promoting group events.
• Actively contributing to the development of marketing and communication initiatives relating to wider activity within Icon.
• Any other responsibilities that may be reasonably requested by the Chief Executive

Accreditation Officer
Reference: ARBAO0924
Location: Based in our Central London office; however ARB supports a flexible approach to hybrid working
Contract: Full Time, permanent
Salary: £32,000 per annum + excellent benefits

About Us:

ARB was established by an Act of Parliament – the Architects Act 1997 (the “Act”) – and is the statutory regulator of architects in the UK.

ARB’s statutory responsibilities are contained in the Act, and cover six main areas:

• Prescribing the qualifications needed to become an architect in the UK
• Keeping the UK Register of Architects
• Ensuring that architects meet our standards for conduct and practice
• Investigating complaints about an architect’s conduct or competence
• Making sure that only people on our register offer their services as an architect
• Acting as the UK’s competent authority for architects

Role Description:

The successful applicant will be a key member of the Qualifications Team, helping to deliver a rigorous cycle of quality assurance for educational standards and the prescription (recognition) of qualifications required to become an architect in the UK. This includes processing applications for a prescription from a variety of institutions, drafting comprehensive advisory notes, seeking clarifications from schools and presenting decision-critical papers to the Board for approval. You will also contribute to the continuous improvement and development of the prescription process and our workflow systems.

Applicants will require excellent analytical skills with the ability to interpret and report complex data; show highly developed interpersonal skills and excellent attention to detail; be able to confidently present evidence-based assessments and support conclusions on paper and in discussions with peers, senior management and external partners.

The successful candidate will be a team player who shows the ability to work on your own initiative and deliver work to strict deadlines. Experience of working with a broad range of internal and external stakeholders at all levels and the ability and confidence to identify risk and escalate matters accordingly are essential.

What we offer in return:

• A friendly and supportive company culture
• Generous salary,
• Pension and medical cover
• Great holiday allowance, plus an additional day to be used over the Christmas period.
• And much more……

The closing date for completed applications is 12:00am 30th September 2024, and no applications will be accepted once this deadline has expired.

Interviews will take place during the week commencing 7th October remotely, via video link.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Here at ARB, we are a small and diverse workforce we want to create a genuinely inclusive workplace, where we embrace the differences of all our colleagues and celebrate diversity. We love to see applications from underrepresented groups and welcome applications from individuals, regardless of their background.

ARB values diversity and is committed to working within the principles of equal opportunity. We therefore ask applicants to complete our Equalities Monitoring questions as part of the application process via this online portal. This information will not be viewed by those involved in the selection process, and it is not part of the selection criteria.

No agencies please.

Responsible for driving the growth and retention of membership at The Textile Institute (TI). This role is crucial in ensuring that the TI’s membership base—both Individual and Corporate expands across all disciplines in textiles, clothing, and footwear worldwide. The Coordinator will engage with internal and external stakeholders, promoting the benefits of membership and supporting the overall objectives of the Institute.

The Senior Membership Coordinator will oversee and coordinate membership services, ensuring a high level of member satisfaction and engagement. This role requires strong organisational and communication skills, as well as the ability to manage multiple projects simultaneously. You will be responsible for streamlining membership processes, optimising workflows, and supporting the overall goals of the Institute.

Reporting directly to the CEO and working with members of the organisation from around the world and external clients, this is an exciting time and opportunity to join TIIHQ and work with a small and dynamic team with an international reach. This is primarily an office-based role although with hybrid working. 

Opportunity to travel, attend some great events both in the UK and overseas. 

Battersea is here for every dog and cat, and has been since 1860. Our multiple award-winning Income Generation department raises around 60% of the Charity’s total income, allowing us to continue to grow to make sure we can be here for every cat and dog, now and in the future.

Our Direct Marketing Team is part of this department, and recruits and develops supporters. We are seeking a Direct Marketing Officer to join this team to manage and deliver a series of high standard direct marketing campaigns across our Regular Giving programme. This individual will be recruiting, retaining and upgrading regular donors to generate income through a variety of direct marketing methods such as direct dialogue, DRTV, digital, and direct mail. They will be encouraging regular monthly gifts or support via one of our main products such as general Regular Giving and Sponsorship, our Lottery, Value Exchange programme and other methods of committed giving as they arise.

This will be a very rewarding opportunity to play a vital role in giving the dogs and cats in our care a better life.

More about Battersea:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love and expert care and get to know their characters and quirks so we can find them a new home that’s just right for them.

All the knowledge we gather in our centres helps us to improve the lives of the animals we’ll never meet, through our work with other rescue organisations and charities. We also help people make informed choices when getting a pet, we provide training and welfare advice, and we campaign for changes in the law when we see that dogs and cats or their owners deserve better.

Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

What we can offer you:

We offer our employees a wide range of benefits to reward them for the value that they bring to Battersea, to support them in their work, to help improve their health and wellbeing, and maintain a healthy work-life balance. These include:

- 28 days of annual leave (plus 8 days paid public holidays) per year
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
- Annual interest-free season ticket loans
- Discounted gym memberships and cycle to work schemes
- Life insurance
- Support for your professional and career development, including access to digital and in-person training programmes, a wide range of tools and resources, leadership and management training, mentoring and much more.

Our hybrid working policy:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to maintain the benefits of home working, while allowing for collaboration and maintaining a connection to our cause. In addition to this, our offices are in a great location within London, have modern facilities, offer great employee socialising spaces and a discounted café. Best of all, coming on site offers you the opportunity to meet our lovely rescues with lunchtime cat socialising and the occasional office dog!

Equality, diversity and inclusion at Battersea:

At Battersea, we are committed to providing equality of opportunity, and developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.

By hearing from and valuing different experiences, perspectives and contributions, we know we can provide the best expert care for every dog and cat who needs us. We particularly welcome applications from people with disabilities and from members of minority ethnic communities, who we know are currently under-represented at Battersea.

As a Disability Confident Committed employer, we're happy to discuss any support or personalisation you may need during your application and/or interview process as part of our workplace adjustments. 

Closing date: 30th September 2024
Interview date(s): w/c 7th October 2024

If you think you’re a good fit for the role, and you’re passionate about dogs, cats and our work, then we’d like to hear from you.

For full details, please download our recruitment pack.

To apply for the role, please click the button below. All applications must be submitted before the closing date advertised; we reserve the right to close the vacancy early if a high volume of applications is received.

Title: Development Officer, UK (Maternity Cover)

Department:Development 

Reports to:Senior Manager, Donor Engagement UK

Matrix Management: N/A

Supervises: N/A

Hours:20 hours per week, flexible

Location: Homeworking in UK

Salary: £30,000 - £35,000 pro rata

Duration of Contract:      Fixed Term - Maternity cover contract (9 months)

Position Summary

The African Wildlife Foundation is Africa’s largest and oldest international conservation organisation with its HQ in Nairobi Kenya. African Wildlife Foundation’s goal is to create a movement across the continent that ensures expanding economic opportunity coexists with thriving wildlife and healthy ecosystems.

AWF is seeking a confident and highly organised Development Officer to join our ambitious External Affairs team on a part-time basis for 9 month maternity contract, beginning end September. The team is committed to cultivating a diverse pipeline of donors – individuals, corporations and foundations - and stewarding current donors whose contributions support AWF’s mission to ensure that wildlife and wild lands endure in modern Africa.This role is central to delivering AWF’s fundraising goals in the UK.

Reporting to the Senior Manager, Donor Engagement UK, the Development Officer’s role is to provide back-end support to the UK fundraisers supporting the moves management process and smooth running of the virtual office, ensuring compliance with UK laws. The position will manage all elements of the virtual office, administration and reporting and support the team in managing portfolios of donors and prospects targeting mid-level and high net worth individuals, corporates and foundations.  

Key Responsibilities

Administration

• Manages virtual offices and membership programme payment processing in collaboration with our data services team based in the US.  
• Manages post where it relates to membership mailings. Manages orders for stationery and AWF materials needed to support mailings, events, and donor management (internal and external contracts).
• Support UK Director and Senior Manager, Donor Engagement in organising donor meetings.
• Manage travel and logistics for visiting AWF staff to the UK.

Portfolio growth and stewardship

• Works closely with the global research team to develop prospect lists for UK donors/partners – ensuring AWF is using the best possible tools for research and prospecting in the UK mindful of GDPR.
• Support fulfilment of UK donor stewardship plans to ensure all donors have appropriate and considerate communications from AWF working with AWF’s Communications team, Digital Officer and Director of Annual Giving.

Donor Information Management

• Oversees RE records for UK donors and prospects, making sure mailing lists are correct and can easily be drawn down for communications, maintaining accurate records of all donor interactions, individuals’ programmatic interests, trends in giving, and type of support to solicit.
• Works with Data Services and the UK team to review portfolios and make sure amendments are made on Raiser Edge ( RE).

Content Development and Communications

• Manages regular mailings to target audiences, as well as invitations to organisational wide donor engagement activities.
• Sends donor acknowledgements by email and phone calls (for smaller gifts).

Requirements and Skills

• Knowledge of the UK fundraising market, UK data protection guidelines and best practice and experience of working within these guidelines.
• Demonstrable knowledge of all Microsoft office packages, mail merges and mailchimp software.
• Experience with Blackbaud Raiser’s Edge software.
• Persuasive written communication skills in both creative and technical formats.
• Excellent interpersonal skills with ability to relate to people from a variety of cultural and national backgrounds.
• Demonstratable experience working remotely and independently. Global team working experience preferred or working across time zones.
• Excellent organisational and time-management skills
• Bachelor’s degree
• Demonstrated knowledge of conservation in the African context preferred  

PLEASE NOTE THIS ROLE IS HOME BASED BUT REQUIRES THE POST HOLDER TO ATTEND REGULAR MEETINGS AND EVENTS IN PERSON, IN LONDON. 

The role will involve developing and nurturing relationships with those who own, manage, design or have an interest in green infrastructure by proactively facilitating our networks and supporter activities to engender more effective and collaborative working, knowledge sharing, and connection.

This is a great role for someone who is excited by working with senior stakeholders across London who play an active role in maintaining and enhancing London’s green spaces.

The successful candidate will be a confident ambassador for the charity, and capable of building long term partnerships. The post holder will need to use their initiative, creativity and proven partnership building skills to enable the charity to expand and maximise the impact of its existing networks, support internal and external development, and plan and coordinate supporter-focused activities.

As part of a small charity, the successful candidate will need to be a team player, ready and willing to respond and adapt to opportunities and challenges, working closely with the rest of the Parks for London team and trustees.

Key responsibilities:

• Deliver and enhance our network and engagement programme to support green space owners and managers
• Support and coordinate the administration and delivery of a range of virtual and in-person network meetings and events
• Identify and develop relationships with potential new supporters 
• Support the identification, and engagement of new audiences who could benefit from our work
• Identify and develop relationships with potential collaborators with whom we can work in partnership with, to maximise our capacity and expand our reach
• Support the sustainability of the charity by driving and maximising existing income streams as well as identifying and delivering new opportunities for income generation
• Represent Parks for London at events and wider engagement opportunities, and promote the interests of the charity, our services, and our supporters
• Keep abreast of local, regional, national and international funding opportunities to identify opportunities for both the charity and those in our networks
• Contribute to the ongoing monitoring and evaluation of Parks for London and our services
• Play an active role in strategic reviews, business planning, and contribute to the wider thinking and planning of the charity
• Carry out other duties and activities as agreed with the Executive Director

Applicants should be based in or near London to attend regular meetings and events commensurate with the role.

We thank all applicants for applying and their interest in the role. Those shortlisted for an interview will be contacted by the week closing 11th October, if you do not hear from us by then please assume your application has not been successful on this occasion. 

Details about how to apply can be found on our website, please use the link provided.

The role of Project Administrator is a permanent position. We will consider applications for the role on a full or part-time basis, with a minimum of 22.5 hours per week.

The focus of this role is to ensure the smooth running of the Household Energy Services (HES) team by providing team-wide administrative support and taking responsibility for coordination of daily and weekly tasks, maintaining accurate and detailed records, whilst overseeing processes and procedures that ensure HES is compliant with GDPR and Health and Safety requirements. You will work across our fuel poverty and retrofit projects supporting project managers and key staff to ensure administrative tasks are completed to a high standard.

Pay and conditions

• The role is full-time however part-time will be considered, (minimum of 22.5 - 37.5 hours per week).
• The salary for the role will be £29,864 - £32,816.
• You will be entitled to 25 days paid holiday (plus statutory holidays).

CSE offer a range of benefits including, subsidised bike purchase and Tech Scheme, Life Assurance, Health Cash plan, retail discounts and discounted breakdown cover and many more.

We will pay fees and expenses on relevant training courses.

Specific responsibilities

An applicant appointed to the role will be expected to:

• Importing batches of client information into our client management system and ensuring uploads are working correctly. Addressing errors on our client database: merging data where it is held across multiple client records, deleting incorrect enquires and deleting duplicate client records.
• Make outbound calls to clients when required, such as booking home visits, and keeping client records up to date.
• Support HES team annual leave process, checking managers have approved internal team requests and updating allocations against projects on the staff planner.
• Manage and keep track of HES subscriptions to services or packages and coordinate payments and purchase orders with project managers. Make sure any details and logins are GDPR compliant.
• Responsibility for HES complaints handling procedure – providing guidance to managers handling complaints to ensure adherence to policy and tracking and recording responses.
• Support senior HES managers with recruitment work; liaising with appropriate teams within CSE in producing HES recruitment materials; onboarding new HES starters including providing thorough team specific information for line managers.
• Support senior HES managers with probations and interim review meetings; tracking progress towards probations. Tracking progress towards appraisal SMART objectives with support from the line manager.
• Be a GDPR champion for the HES team. Working with CSE’s GDPR officer and project managers to ensure procedures are compliant.
• Take a proactive approach to problem solving. Influence and contribute to improving HES systems and processes.
• Supervise and mentor the HES Project Administrator, support their learning and taking ownership for ensuring consistency of HES admin provision.

To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.

Essential attributes for this role include:

• Experience of providing administrative support to colleagues and external customer/partners.
• Highly skilled in use of MS Office applications including Word, Excel and Outlook.
• Ability to learn information and communicate it to others.
• Ability to use initiative, problem solve and manage priorities.
• Excellent written and verbal communication skills.
• Ability to adapt to new software solutions.

Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.

How to apply

To apply, please download and complete the application form available from our website. Your application should demonstrate your suitability for the role against the criteria outlined in the person specification.

The closing date for applications is Tuesday 5 November by 5pm

Interviews are expected to take place Tuesday 12 and Thursday 14 November, though this is subject to change.  

If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.

About UP

Unlocking Potential deliver high performing therapeutic programmes and education provision for children and young people with SEMH needs. We work in collaboration with families, communities, and other partners to ensure that children and young people access the interventions they need to thrive.

Mission

We work collaboratively with communities to enable children and young people with social, emotional, and mental health needs to unlock their full potential

Values

Trust

We build trust by being honest, transparent, and accountable in the way we work with children and young people, staff, and partners and by providing services and programmes whose outcomes are measurable and evidenced based.

Collaborative

Relationships are at the heart of our work. We prioritise communication and collaboration with partners, families, and communities, believing that by working together we create more effective and holistic outcomes for children and young people.

Empowering

We co-create opportunities for our children, young people, parents/carers and staff to actively participate in decision-making that influences change. We promote the voices of children and young people in our organisation and the wider community.

Nurturing

We provide a nurturing approach based on safety and space for creativity, exploration, and growth. We support and care for our children, young people, and staff to realise their potential.

Impact

We are committed to measuring our impact through a data driven method to develop our programmes and make a greater difference to the lives of children, young people, and their parents and carers.

Role Overview

We are recruiting for an enthusiastic and versatile Data and Impact Officer to join our supportive and talented team. You will be passionate about using your knowledge and experience to further the important work of UP in supporting children and young people with SEMH needs to reach their full potential.

This is a new role to our charity, in response to our growth, and you will play a key part in supporting our services and future plans. Able to thrive in a varied and busy role, you will be confident in working across different areas including data management and reporting, systems administration and maintenance, and effectively demonstrating the impact of our work.