Membership jobs

The Conference & Event Services (CES) department of the British Association of Dermatologists is looking for an enthusiastic person to join their small team. The successful candidate will have a good introduction to all aspects of organising meetings in the medical charity sector.

The successful candidate will join a total team of 46 staff working across a range of different areas, including Conference and Events, Clinical Standards, Service Improvement, and Education. We are committed to being an inclusive and diverse organisation, and welcome applications from all sections of the community. Our organisation’s ethos is to provide a supportive environment to coach and develop staff to meet their career goals, with a strong focus on wellbeing and promoting a healthy work-life balance.

Person specification

The following skills and attributes are necessary:

• Enthusiastic and confident individual interested in learning about all aspects of event management in a busy environment.
• Able to handle a variety of administrative duties, with the ability to multi-task.
• Good organisational skills with attention to detail.
• Comfortable communicating with a wide range of people via phone, email, and face-to face.
• The ability to work to deadlines.
• Good MS Office skills, including Word, Outlook, and Excel.
• Able to work outside of contracted hours during events.

Battersea has an exciting new strategy and the care of our cats and dogs is at the heart of this. Over the next few years, we aim to continuously improve how we can help more cats and dogs through our centres, extend our support more widely to those that need help, and improve our customer experience.
We have recently introduced a new CRM system for the animal journey and now want to introduce changes that will improve how our teams work together better across animal care and how we can make best use of the tools and system we now have.

This leadership role will play a critical part in leading the strategic change programme for animal care, by planning, co-ordinating and monitoring all the change projects as one overall plan needed to drive the continued transformation of our animal care and teams. They will also oversee the regular planning and monitoring of Operational business plans to ensure they are on track and in synchrony with the change plans.

What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year.
• Discounted gym memberships and cycle to work schemes.
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions - up to 10% employer contribution.
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
• Annual interest-free season ticket loans.

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.

More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 3rd August 2025
Interview date(s): 13th August 2025 and 14th August 2025

All applications must be submitted before the closing date advertised.

We reserve the right to close the vacancy early if a high volume of applications is received.

For more information, please download the recruitment pack.

We are recruiting a Volunteer Coordinator to promote volunteering for PAPYRUS across London & East England and recruit, engage, and manage volunteers to support the work of the charity.

What you will do:

- Contribute to the internal and external development of volunteering at PAPYRUS, including the enhancement of our volunteering offer.

- Recruit, engage, develop and support our volunteers.

- Coordinate volunteers and support them at community events and the delivery of PAPYRUS talks/training delivery.

- Contribute to the generation of online/face to face volunteer-led events within local communities.

- Support volunteers to make local links and engage with projects and organisations that are in line with PAPYRUS values.

- Develop and maintain partnerships to enable and enhance volunteer recruitment.

- Ensure that volunteers have the necessary training to carry out the tasks that they wish to do and to enhance their skills and abilities for their long-term development.

To be successful in this role you will have:

- GCSE English Language & Mathematics Grade C or above (or equivalent).

- Proven experience of recruiting, supporting, engaging and managing volunteers.

- Previous experience working in a community setting, delivering information and training sessions, leading workshops or educational activities.

- A proven track record of networking, building and managing effective relationships, tailoring the approach to meet the    differing needs of the audience.

- Experience of using own initiative and creativity to develop a project, programme or area of work.

Please visit the careers site for the full job description and person specification for the role.

Salary:  £30,559 per annum (SCP 18), progressing by increments to £33,366 per annum (SCP 23)

Hours: 36 hours per week Location: Home-based, London & England East

Contract: Permanent

Benefits: You will receive 28 days annual leave plus Bank Holidays (pro rata for part time workers), hybrid and flexible working arrangements, an attractive pension scheme, Simply Health membership, enhanced sick pay and enhanced parental pay. Please visit our website for more details.

Closing date: Sunday 27th July 2025

We reserve the right to close the vacancy earlier if we receive sufficient applications so, please submit your application as soon as possible.

PAPYRUS is committed to the principle of equal opportunity in employment and its recruitment policies are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

PAPYRUS is committed to safeguarding all children, young people and adults at risk that interact with the organisation. The organisation recognises its responsibility to safeguard the welfare of these vulnerable groups by a commitment to procedures to protect them. The charity expects all staff and volunteers to fully support and promote these commitments.

This would be ideal for someone at the beginning of their career looking to grow and develop within a very supportive and innovative organisation.  We will provide a structured development programme, lots of opportunities for growth, along with a very nurturing, mission-focused culture and excellent benefits.

This role will support the Head of Environments, Platforms and IT Security to ensure that our technology infrastructure is reliable, safe and future-proofed. As required, the role holder will also support project implementation within the Technology Operations remit, having a direct impact in moving us forward in realising our vision and mission.

As a result of our Christian ethos, this post is covered by an Occupational Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The successful applicant will be expected to be a practising Christian and to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement, by: 

• Active membership of local church congregation. 

• An understanding of the faith aspects of the work of Christian charities, including the preparedness to pray with colleagues, where appropriate.

At Saïd Business School, University of Oxford, we’re proud to house one of the largest and most successful fundraising and alumni engagement teams outside of the Central University. We’re seeking a driven and globally-minded Alumni Networks and Groups Manager to help shape and lead our international alumni engagement strategy. You’ll play a pivotal role in strengthening our alumni relations programme—building meaningful lifelong connections between Oxford Saïd and our 18,000+ alumni and elumni across the world.

As Alumni Networks and Groups Manager, you will be responsible for developing and delivering the strategy for our global alumni Chapters, Ambassadors and special interest groups. You’ll manage a diverse portfolio of international volunteer leaders, support the growth of key alumni communities and coordinate global engagement activities aligned with Oxford Saïd’s strategic priorities.

Key responsibilities:

• Develop and implement a global engagement strategy for alumni Chapters, Ambassadors and alumni groups.
• Cultivate, support and manage a portfolio of 20+ international alumni chapters and 70+ individual volunteers.
• Act as a key liaison for global alumni leaders, offering guidance, sharing best practices and ensuring alignment with School strategy.
• Coordinate and support global alumni events, often in partnership with faculty and senior leadership.
• Contribute to internal reporting, communications strategies and volunteer recognition programmes.

You will bring substantial experience in managing international volunteer networks with a strong strategic focus on alumni relations. You will possess excellent communication and relationship-building skills across global audiences, alongside proven expertise in project management, budgeting and ROI analysis. Strong organisational abilities, diplomatic acumen and cultural sensitivity are also essential.

You must have the Right to Work within the UK as this position may not amount to enough points under the points-based immigration system in the UK.

Further information on this role can be found in the job description.

At Saïd Business School we believe in fostering a diverse and inclusive work environment where everyone can thrive. We welcome applicants from all backgrounds and communities to bring their unique perspectives and experiences to our team. Join us to build a brighter, more equitable future, where we celebrate diversity, advance equity, and nurture inclusion across everything we do.

We offer very generous benefits, some of which are:

• Generous holiday allowance of 38 days including bank holidays
• Hybrid working
• Membership of the Oxford staff pension scheme
• Discounted bus travel
• Subsidised onsite catering
• Cycle loan scheme
• Plus, many other University benefits

All applications must include a CV, Supporting Statement/Cover Letter and Current Salary.

The closing date for applications is 16 July 2025 at 12.00 noon. Interviews will likely be held 22 July 2025.

(1 role focusing on South Asian communities and 1 role focusing on African Caribbean Communities)

This role is a key member of a small team of the Girlguiding North West England Region Office. Under the leadership of the Executive Manager. This role will contribute to the provision of a range of services to support membership growth. The successful applicant must have excellent verbal and written communication skills.  They must be able to build positive relationships with staff and volunteers at all levels and have a working knowledge of Microsoft Office. This role sits within the Growth & Development team and is line-managed by the Head of Membership Growth & Adventure; the role holder will have responsibility for growing Guiding.

Liberty is an independent membership organisation. It challenges injustice, defends freedom, and campaigns to make sure everyone in the UK is treated fairly. 

Liberty is a small organisation, which punches above its weight. The Head of Philanthropy will combine strong leadership with hands on day-to-day delivery, and support a high-performance, returns-centred culture grounded in collaboration, ownership and innovation. 

This is a critical role in a vital organisation. Success will see the growth of the organisation through the development of a diverse range of income generation streams, and Liberty being better able to achieve its mission of challenging injustice, defending freedom and campaigning to make sure everyone in the UK is treated fairly.

In this re-imagined role, you will be responsible for securing income from trusts, foundations, major donors and legacies, in addition to revising and developing the fundraising strategy. 

The successful candidate is likely to bring a demonstrable track record in securing income from a range of sources, including trusts and foundations. You will enjoy leading and managing teams and working strategically as well as ‘hands on’ as your remit will include establishing relationships with new, existing, and previous funders.

Closing date: Midnight Sunday 27th July 2025

First interviews:  31st July 2025

Final interviews:  Week commencing 4th August 2025

What is the job?

Making Music is the UK association for leisure-time music, with 4,000 music groups in membership including choirs, bands, ensembles of all kinds, orchestras, and more.

We are looking for a full-time Making Music Platform Manager. The role sits within our Membership & Services Team and is responsible for the delivery of our Making Music Platform service to members.

Making Music Platform is an online platform to help them run their music groups. It includes:

• A public facing website
• A member login area
• Databases to manage membership and activities
• Email communication with members and supporters
• Tools to help with group management including: document sharing, invoicing, data reporting and taking card payments for memberships, merchandise and event bookings

What kind of talent are you looking for?

You should be organised, practical and proactive - able to work as part of a team and use your own initiative to try new ideas and drive work forward.

The Making Music Platform is an IT product and so good IT skills are needed but that does not necessarily mean in-depth technical knowledge (e.g. html or php). Full training on the specifics of Making Music Platform will be provided. The key things for this role are: a technical, logical and curious mind, and the ability to communicate effectively with non-technical people.

What are the terms and conditions?

The 37.5 hours per week can be worked flexibly, and some from home, by agreement with your line manager. We expect at least 3 days to be in the office in Moorgate. The salary is £32,010/year.

Is diversity important for Making Music?

Yes, it is!

We understand that having different voices from all sections of society in our team will help us be the best we can be and best support our diverse membership. We especially welcome applications from disabled people, people of the Global Majority or people whose socio-economic background has limited their opportunities.

How do I apply?

We are looking for the best person for this role, whatever your past opportunities, so we ask you to complete three tasks online. Your answers to these will be the only information the two staff members making a longlist will look at.

We are committed to making adjustments to our application process – please get in touch and tell us what we can do: we want you to have the best chance at showing us what you are capable of. Contact details can be found on our website vie the apply now link. 

What is it like working for you?

This is a friendly team, and we work hard at being inclusive of everyone. Read our vision and values here. Our bright and lively office is located in one of the buzziest areas of London, with excellent transport links and nice places to spend your lunchtimes or meet friends after work.

Are you an experienced Salesforce professional who thrives on managing complex release cycles and deploying high-quality CRM enhancements? Do you want to use your technical expertise to contribute to the success of a respected professional membership organisation?

A well-established and forward-thinking professional membership organisation is seeking a Salesforce Release Specialist to play a vital role in the delivery and continuous improvement of its CRM platform.

This organisation champions professional development, knowledge-sharing, and community-building, reinvesting in tools and initiatives that support both individual members and corporate partners. If you’re passionate about enabling meaningful change through technology, this could be a perfect fit.

About the Role This is a fantastic opportunity to take ownership of the release and deployment process across Salesforce and Fonteva platforms, with a strong focus on automation, governance, and best practice. You’ll be the go-to expert for coordinating deployments, managing environment strategies, and ensuring smooth release cycles using Copado. The role includes supporting Salesforce administration tasks and ensuring stability, security, and scalability across the CRM landscape. You’ll work collaboratively with developers, admins, QA teams, and business stakeholders to ensure the successful delivery of system improvements. 

Benefits

• 25 days holiday (plus bank holidays), increasing with service.
• Private medical and dental cover (after probation).
• Pension scheme with up to 8% employer contribution.
• Life assurance (4x salary).
• Salary sacrifice schemes (pension, cycle to work, additional leave).
• Free on-site parking.
• Employee Assistance Programme and performance-related bonus scheme.
• One paid volunteering day per year.
• Hybrid working with office attendance required approx. 4 times per month.
• 
  
  Key Responsibilities
• Own and manage the full Salesforce release lifecycle.
• Lead version control, pipeline automation, and deployment orchestration using Copado.
• Ensure platform stability and data security through strong admin practices.
• Facilitate testing and environment management for multiple deployments.
• Provide technical documentation and contribute to continuous process improvement.

Skills & Experience

• Salesforce Certified Administrator qualification essential.
• Copado DevOps Fundamentals or Advanced Certification highly desirable.
• Strong hands-on experience in Salesforce Administration, including user and permission management, flows, and custom objects.
• Proven experience in Copado deployment pipelines, Git version control, and managing change across multiple environments.
• Excellent communication skills with the ability to translate technical concepts for non-technical stakeholders.
• Strong problem-solving skills, attention to detail, and a collaborative mindset.

Apply Now If you're a proactive and technically skilled Salesforce Specialist looking to join a dynamic and supportive membership organisation, we’d love to hear from you. Apply today with your CV and a brief cover letter outlining your suitability.

Please note: We may close this role early if we receive a high volume of suitable applications.





We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

We are seeking to appoint a Workforce Education and Training Development Manager to join our team at the British Psychological Society. The role delivers a variety of activity, predominantly linked to the area of pre-qualification such as accreditation, workforce development, qualifications and careers activity. 

This specialist role is integral to the Society’s work in supporting new innovations in workforce development. The key purpose of the role is to manage key initiatives and programmes related to the psychological professions, including apprenticeships development, standards developments, competency mapping, CPD activity and the identification of niche or bespoke education and training offers.

The post-holder will seek to identify and nurture broader access into the psychological professions, whilst ensuring quality is maintained. The role is largely externally facing, with responsibility for building and maintaining relationships with key stakeholders across both the public and private sectors and all four nations. It is responsible for identifying future trends, representing and promoting the society and the psychological professions to external audiences.

In addition, the post-holder will work closely in collaboration with colleagues across the organisation, and external stakeholders, on a wide range of projects relating to the Society’s strategic objectives for Workforce, Education and Training.

To apply, you will need in-depth knowledge of the education and training sector, and experience in quality assurance and enhancement work in an HE, professional body or membership organisation. You must have an awareness of external policy drivers and an understanding of workforce development strategies. You should have sound project management skills and be able to develop strategic connections and partnerships with a variety of individuals. Full details are available on our website. 

This is a real opportunity to make an impact on the development of the wider psychological workforce. 

We offer a friendly, values led working culture with an excellent benefits package that includes: 

• Agile & flexible working 
• Generous leave entitlement 
• Occupational pension scheme 
• Cycle to work scheme / free eye care vouchers / Winter flu vaccinations 
• Tailored learning & development 
• Employee Assistance Programme
• Life Assurance
• Discounts scheme with national organisations

How to apply 

To apply, please send your CV and a covering letter detailing how you meet the criteria in the job profile. The closing date for applications is 23:59 on Friday 18th July. Interviews will be held on-line during the first week of August.

For further information about the role, please contact Gareth Cuttle, Head of Practice. 

The British Psychological Society is committed to a culture of equality, diversity and inclusion. We welcome applications from all sections of the community, irrespective of your background or circumstances. We are only able to accept applications that can demonstrate a right to work in the UK, as we are unable to sponsor people requiring a work visa.

The Magistrates’ Association is the membership organisation for magistrates in England and Wales. Magistrates are the backbone of our justice system and we’re the only independent organisation that supports, champions and advocates for them.

One of the ways we do this is by sharing our members’ stories and achievements, as well as their concerns and issues, with key decision makers, the media and the wider public. That’s where you come in.

We’re looking for a new Media and Communications Officer, so if you’re a talented writer, PR expert and team player with a strong instinct for storytelling and outstanding attention to detail, we’d love to hear from you.

It’s an exciting time to be joining us. In the last year-and-a-half, we’ve turbo-charged our media relations and have more than quadrupled the volume and value of our media coverage in that time. We’re becoming the go-to organization for the media looking for comment on magistrates and the wider justice system and we want to build on this, to further raise awareness of the vital work that magistrates – our members – do, and by doing this to better promote ourselves and our services to members, potential members, other stakeholders and the wider public.

It’s an interesting and varied job. On any day, you might be:

• Working with the chief executive and policy colleagues to plan our next big media campaign

• Brainstorming ideas for new blogs and news items for the website or magazine

• Managing and producing one of our two email newsletters for members

• Reaching out to the media to brief them on a story we want to promote

• Interviewing members for stories

• Creating and curating content for our website

• Planning and writing posts for our X and LinkedIn social media accounts

• Evaluating the success of a recent campaign or media push, and considering how we might do even better next time.

How to apply

Please click the link at the top of this advert to visit the job page on our website and download the recruitment pack for this role. Applications (by CV and covering letter explaining how you meet the requirements in the person specification) need to be with us by 11:59pm on Sunday 10 August 2025.

Thank you and good luck!

Join The London Library – Marketing Executive (Freelance Casual)

• Duration: 12-months (July 2025 – June 2026)

· Hours:  Anticipated 2 days/week in 2025/26 and 1 day/week in 2026/27.                                                                                               Working patterns to be mutually agreed upon appointment 

• Status: PAYE or Contract
• Salary band:  £120/per day worked
• Location: St James’s Square, London SW1 or Remote
• Reports to: Head of Marketing and Communications
• Closing date:  Sunday 13 July 2025 @ midnight

· Interviews: w/c 14 July 2025

About The London Library

The London Library is one of the UK’s greatest literary institutions, providing a centre of creativity, inspiration and ideas for over 180 years. Well-known members and frequent borrowers have included Charles Dickens, Charles Darwin, Bram Stoker, Virginia Woolf, EM Forster, Daphne du Maurier, TS Eliot, Muriel Spark, Angela Carter, AS Byatt, and Ian Fleming. 13 winners of the Nobel Prize for Literature have been members. Current writers in membership include Sir Kazuo Ishiguro, Sir Tom Stoppard, Raymond Antrobus, Sir Simon Schama, Jessie Burton and Sarah Waters. Nearly all of its collection of around one million books can be borrowed with around 5,000 new books being added each year. It also offers a vast eLibrary and invaluable postal loans service. The Library is a membership library and charity, and is championed by its President, Helena Bonham Carter CBE.

About the role

We have an exciting, fixed term opportunity for a Marketing Executive (Freelance or Casual) to provide backfill support to the Marketing and Communications team during delivery of another project, which will contribute to membership growth and revenue for the Library. In this pivotal role you will:

· support the Library’s marketing and communications team

· increase awareness of the Library and grow membership

· implement the Library’s digital communications strategy, creating content and growing and engaging audiences

About you  

You are an experienced and self-motivated professional with: 

· Social media management experience, including growing and engaging audiences, and preferably from an arts/cultural or charity organisation

· Knowledge and experience of digital communications and content creation across a variety of channels including copy, visuals, and video, and analysing its performance

· Experience of digital marketing techniques and software including email software, CRM, and Google Analytics

· Experience of growing membership, visitors, or income

· High-level interpersonal and communication skills, with the ability to engage effectively with a variety of people

· Highly organised with a creative flair, and attention to detail

Personal attributes include:

• Being pleasant, approachable, and helpful, even under pressure.
• A flexible attitude and adaptable to change

· Self-motivated and dedicated, with a willingness to collaborate as needed.

Why Join Us?

We are a friendly, hardworking team and a welcoming workplace that supports flexible working. We aim to be as inclusive and equitable as possible and can discuss specific adjustments and access needs to help make this role fit for you.

If you are excited by the opportunity to use your communication skills to tell the world about The London Library, we would love to hear from you. To apply please visit our website via the link and complete the online application form.

Please note:

We can only consider candidates with the right to work in the UK.

We reserve the right to shorten or extend the closing date of any position where a high or low volume of suitable applications are received. Therefore, if you are interested in this role, an early application would be encouraged.

The Worshipful Company of Gardeners

Chief Executive / Clerk

Salary: £55,000 (4 days per week) + benefits

Place of Work: Hybrid and City of London

 

The Worshipful Company of Gardeners is a flourishing membership organisation with ambitious plans for the future.

The Company is historic – dating back to 1345 – and is relevant and contemporary in its activities. We combine ancient roots with a 21st-century mission: celebrating and promoting contemporary horticulture, in all its rich and varied forms.

We are seeking an individual who, as Chief Executive / Clerk to the Company, will guide and support us through an ongoing period of growth and renewal.

We recognise that the necessary skills and qualities could have been acquired in many different contexts, and we are open to candidates from the widest possible range of backgrounds. Experience of Livery companies, the City of London and/or the horticulture sector may be helpful but is not required.

This could be the ideal role if you wish to join an active, forward-looking Company. You will need to:

• Demonstrate strategic awareness with the ability to deliver agreed objectives
• Be flexible, able to work under pressure across multiple roles, be adaptable to change
• Have excellent hands-on administrative and organisational abilities
• Have excellent verbal, written presentation and communication skills

• Have confident and up-to-date IT and online skills and the ability to use and leverage social media
• Have sound financial management
• Be comfortable managing formal ceremonial events and the protocols involved.
• Be friendly and approachable, with excellent people skills and an ability to inspire confidence
• Be a team player
• Become – or be already - well networked in the City of London
• Travel within easy reach of the City of London

Download further details of the position from our website:

For an informal confidential discussion call Richard Evans or Kevin Everett

Apply online with a full curriculum vitae detailing your skills and experience together with a letter of application of not more than 2 pages clearly outlining your motivation to undertake the role and how you meet the competencies required for the position as stated in the Person Specification.

Closing date for applications:  14 July 2025

Long List interviews:  21 July - 1 August 2025

Final Panel Interviews: 14 August 2025

To find out more visit:                                The Worshipful Company of Gardeners website     

The Company embraces all aspects of diversity and welcomes applications from all sections of the Community

Job Title: Team Lead - Member and Supporter Experience

Team: Member and Supporter Experience

Location: Hybrid (split between home-working and London)

Interview Date: 5 August 

*This role sits within a pay grade with a pay range of £32,395 to £48,593. The salary on appointment will be set at the lower end of the pay range, to a maximum of £40,494 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.

It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.

We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.

Context and purpose of role

At the heart of the Ramblers lies our community of over 100,000 members and supporters, enabling us to fulfil our charitable mission across the length and breadth of Great Britain.

This role is pivotal in ensuring the delivery of excellent supporter service, coaching and empowering the Member and Supporter Experience Officers to meet the needs of our supporters. You will play a key role in fostering a positive experience for supporters, managing relationships with third-party suppliers, and driving continuous improvements across processes and systems. As a key point of contact for internal teams, you will traffic-control workloads, ensure smooth project delivery, and act as a champion for supporters across the organisation.

We are looking for someone with experience in working in high in-bound volume (calls/emails) supporter or customer service environments. The candidate must have experience in handling multiple enquiries across different channels and ideally in coaching, mentoring or supervising others.

Key Responsibilities:

Team Leadership and Coaching

• Manage the Member and Supporter Experience Officers, providing the skills and knowledge to deliver excellent supporter service through tailored training and coaching.
• Lead regular check-ins and team huddles to review progress, share updates, and address any challenges or blockers.
• Support the monitoring of quality and productivity using satisfaction ratings, and performance measures. Take remedying actions, such as further training or support.
• Co-ordinate key business project delivery within the team, liaising with other teams, coaching the team, and supporting delivery.

Supplier and Project Management

• Manage relationships with key suppliers, including our payment processor, and fulfilment centre. Be responsible for briefing them on new projects and setting up procedures.

• Monitor supplier SLAs and performance measures, ensuring consistently high standards. Manage projects with third-party suppliers to time and budget.

• Proactively identify new solutions or efficiencies to improve working practices.

Operational Oversight

• Act as the first point of contact for incoming requests from other teams and campaign briefings, managing the team’s workload and rota.
• Oversee the scheduling and management of team rotas, ensuring adequate coverage for incoming enquiries, including peak periods and project delivery deadlines.
• Lead the induction and onboarding of new team members, ensuring they are equipped with the knowledge and tools to excel in their roles.
• Provide KPIs on request from the Head of Member and Supporter Experience. Deliver KPI, SLA and insight reporting that drives better decision-making.

High standard supporter care

• Support the team daily in answering incoming enquiries as part of the role.
• Develop and maintain a framework for monitoring the quality of supporter interactions across all touch points and teams through call monitoring, complaints and compliments reporting, surveys, mystery shopping, satisfaction feedback and other performance measures. Where needed, work with relevant managers in other teams to develop solutions.
• Regularly review the quality of interactions handled by team members (e.g., through spot-checking emails, calls, and case resolutions), offering constructive feedback and suggestions for improvement.

Cross-Team Collaboration and Advocacy

• Work closely with teams across the organisation to build and maintain knowledge bases that can be used by all teams to respond to queries and concerns, and to support teams in ensuring compliance with legal and regulatory requirements. 
• Act as an ambassador for members and supporters across the organisation, sharing insights with colleagues.
• Maintain strong relationships across the Ramblers, including Ramblers Cymru and Scotland, ensuring the team delivers a high standard of service aligned with organisational priorities.
• Attend project planning meetings to ensure high-quality supporter care and brief the team on new projects.
• Play an active role in key business projects championing the supporter voice.

Continuous Improvement

• Demonstrate a proactive approach to improving processes, reducing response times and enhancing supporter satisfaction.
• Recommend process improvements for key systems, such as the inbound enquiry system and CRM, in consultation with stakeholders.

Volunteer and Digital Engagement

• Manage office volunteers, ensuring they feel valued and supported to carry out their tasks effectively.
• Input into the development of new digital products (e.g., website and mobile) to enhance membership value and support volunteer-led recruitment and retention efforts.

Other

• Undertake such other duties as may be reasonably required of the post.

The Person

Knowledge, Skills and Experience

Essential:

• Experience in working in a high in-bound volume (emails/call) customer or supporter experience environment
• Strong interpersonal and supervisory skills, with the ability to provide clear guidance, constructive feedback, and coaching to team members.
• A high standard of organisational skills with the ability to effectively prioritise and manage own workload.
• Excellent interpersonal and communication skills, including the ability to write to a high standard.
• Strong numerical skills and the ability to use and interpret data.
• Ability to adapt style, tone and content to a relevant audience.
• Experience delivering excellent supporter or customer care
• A team player, able to develop collaborative, strong and effective working relationships.
• Innovative and solutions-focussed with the ability to build knowledge and learn new skills.
• Experience in working with CRMs (e.g. Salesforce), customer care ticket systems (e.g. Zendesk or Service-cloud) and telephone management systems (e.g. CloudCall).

Desirable:

• Interest in walking and/or being an advocate for the outdoors and natural environment.
• Experience in managing knowledge, learning and/or training in a supporter or customer facing environment
• Experience working within or alongside fundraising or membership teams.
• Experience in providing insight and reporting in a supporter or customer facing environment.
• Experience in working with volunteers, with an understanding of volunteer motivations and needs
• Knowledge of relevant regulatory and legal requirements that impact charities.
• Experience working with third party suppliers.

Personal Attributes

• A team player, develop collaborative, strong and effective working relationships.
• Empathetic and patient, with a genuine desire to help members and supporters.
• Positive and professional attitude.
• Proactive and self-motivated with the ability to work independently.
• Adaptable and flexible in a fast-paced environment.
• Strong sense of responsibility and accountability.
• Committed to the principles of inclusion and enabling everyone to feel welcome in the outdoors. 

 Values and Behaviours

Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.

Inclusive

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.

Inspiring

We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.

Empowering

We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.

Responsible

We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.