Membership officer jobs

Job Title: Team Lead - Member and Supporter Experience

Team: Member and Supporter Experience

Location: Hybrid (split between home-working and London)

Interview Dates: W/c 16 June

*This role sits within a pay grade with a pay range of £32,395 to £48,593. The salary on appointment will be set at the lower end of the pay range, to a maximum of £35,635 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.

It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.

We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.

Context and purpose of role

At the heart of the Ramblers lies our community of over 100,000 members and supporters, enabling us to fulfil our charitable mission across the length and breadth of Great Britain.

This role is pivotal in ensuring the delivery of excellent supporter service, coaching and empowering the Member and Supporter Experience Officers to meet the needs of our supporters. You will play a key role in fostering a positive experience for supporters, managing relationships with third-party suppliers, and driving continuous improvements across processes and systems. As a key point of contact for internal teams, you will traffic-control workloads, ensure smooth project delivery, and act as a champion for supporters across the organisation.

We are looking for someone with experience in working in high in-bound volume (calls/emails) supporter or customer service environments. The candidate must have experience in handling multiple enquiries across different channels and ideally in coaching, mentoring or supervising others.

Key Responsibilities:

Team Leadership and Coaching

• Manage the Member and Supporter Experience Officers, providing the skills and knowledge to deliver excellent supporter service through tailored training and coaching.
• Lead regular check-ins and team huddles to review progress, share updates, and address any challenges or blockers.
• Support the monitoring of quality and productivity using satisfaction ratings, and performance measures. Take remedying actions, such as further training or support.
• Co-ordinate key business project delivery within the team, liaising with other teams, coaching the team, and supporting delivery.

Supplier and Project Management

• Manage relationships with key suppliers, including our payment processor, and fulfilment centre. Be responsible for briefing them on new projects and setting up procedures.

• Monitor supplier SLAs and performance measures, ensuring consistently high standards. Manage projects with third-party suppliers to time and budget.

• Proactively identify new solutions or efficiencies to improve working practices.

Operational Oversight

• Act as the first point of contact for incoming requests from other teams and campaign briefings, managing the team’s workload and rota.
• Oversee the scheduling and management of team rotas, ensuring adequate coverage for incoming enquiries, including peak periods and project delivery deadlines.
• Lead the induction and onboarding of new team members, ensuring they are equipped with the knowledge and tools to excel in their roles.
• Provide KPIs on request from the Head of Member and Supporter Experience. Deliver KPI, SLA and insight reporting that drives better decision-making.

High standard supporter care

• Support the team daily in answering incoming enquiries as part of the role.
• Develop and maintain a framework for monitoring the quality of supporter interactions across all touch points and teams through call monitoring, complaints and compliments reporting, surveys, mystery shopping, satisfaction feedback and other performance measures. Where needed, work with relevant managers in other teams to develop solutions.
• Regularly review the quality of interactions handled by team members (e.g., through spot-checking emails, calls, and case resolutions), offering constructive feedback and suggestions for improvement.

Cross-Team Collaboration and Advocacy

• Work closely with teams across the organisation to build and maintain knowledge bases that can be used by all teams to respond to queries and concerns, and to support teams in ensuring compliance with legal and regulatory requirements. 
• Act as an ambassador for members and supporters across the organisation, sharing insights with colleagues.
• Maintain strong relationships across the Ramblers, including Ramblers Cymru and Scotland, ensuring the team delivers a high standard of service aligned with organisational priorities.
• Attend project planning meetings to ensure high-quality supporter care and brief the team on new projects.
• Play an active role in key business projects championing the supporter voice.

Continuous Improvement

• Demonstrate a proactive approach to improving processes, reducing response times and enhancing supporter satisfaction.
• Recommend process improvements for key systems, such as the inbound enquiry system and CRM, in consultation with stakeholders.

Volunteer and Digital Engagement

• Manage office volunteers, ensuring they feel valued and supported to carry out their tasks effectively.
• Input into the development of new digital products (e.g., website and mobile) to enhance membership value and support volunteer-led recruitment and retention efforts.

Other

• Undertake such other duties as may be reasonably required of the post.

The Person

Knowledge, Skills and Experience

Essential:

• Experience in working in a high in-bound volume (emails/call) customer or supporter experience environment
• Strong interpersonal and supervisory skills, with the ability to provide clear guidance, constructive feedback, and coaching to team members.
• A high standard of organisational skills with the ability to effectively prioritise and manage own workload.
• Excellent interpersonal and communication skills, including the ability to write to a high standard.
• Strong numerical skills and the ability to use and interpret data.
• Ability to adapt style, tone and content to a relevant audience.
• Experience delivering excellent supporter or customer care
• A team player, able to develop collaborative, strong and effective working relationships.
• Innovative and solutions-focussed with the ability to build knowledge and learn new skills.
• Experience in working with CRMs (e.g. Salesforce), customer care ticket systems (e.g. Zendesk or Service-cloud) and telephone management systems (e.g. CloudCall).

Desirable:

• Interest in walking and/or being an advocate for the outdoors and natural environment.
• Experience in managing knowledge, learning and/or training in a supporter or customer facing environment
• Experience working within or alongside fundraising or membership teams.
• Experience in providing insight and reporting in a supporter or customer facing environment.
• Experience in working with volunteers, with an understanding of volunteer motivations and needs
• Knowledge of relevant regulatory and legal requirements that impact charities.
• Experience working with third party suppliers.

Personal Attributes

• A team player, develop collaborative, strong and effective working relationships.
• Empathetic and patient, with a genuine desire to help members and supporters.
• Positive and professional attitude.
• Proactive and self-motivated with the ability to work independently.
• Adaptable and flexible in a fast-paced environment.
• Strong sense of responsibility and accountability.
• Committed to the principles of inclusion and enabling everyone to feel welcome in the outdoors. 

 Values and Behaviours

Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.

Inclusive

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.

Inspiring

We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.

Empowering

We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.

Responsible

We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.

6.5 hours per week – term-time only, working one day per week on Wednesday (there may be some flexibility on the day and can be discussed) / £33,795 per annum pro rata / permanent

Our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, increasing life skills and self-confidence, and improving emotional wellbeing and mental health.

Established in 1996, Dialogue School Counselling is a BACP accredited school counselling service covering Sussex and Surrey.

We are recruiting for qualified counsellor or therapist with experience of working with primary age children to join our team and deliver our service at Burstow Primary School in Horley, Surrey from September 2025.

We are seeking candidates who are passionate about making a difference to lives of the children and young people they work with. You will have a keen interest in and experience of working with children and young people of primary age.

Key responsibilities

• Run a suitable appointment system flexible to the needs of the school, offering students appropriate assessments and counselling appointments
• Manage the tight time boundaries of the role and the often complex and varied workload
• Liaise with school staff over referrals, waiting lists and appointments
• Carry out initial clinical and risk assessments and establish appropriate referral pathways with other services where appropriate. Continually assess risk throughout each student’s counselling.
• Follow YMCA Dialogue safeguarding procedures; to know who the School’s Designated Safeguarding Officer/s is and how to contact them when a safeguarding concern arises
• Work at all times within the BACP Ethical Framework for the Counselling Professions
•  Maintain individual membership of the BACP and to become a Registered Member (or other professional body such as HCPC)
• You will establish good professional working relationships with key school staff

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate. 

Qualifications, knowledge, and experience

• You will have a Counselling or Psychotherapy qualification, minimum Level four and ideally level six, and two years’ post qualifying experience in individual counselling or therapy with young people. This will include working with risk issues
• You will also have a sound understanding of child protection and vulnerable adult safeguarding issues, policies, and procedures
• You will have proven experience in safeguarding children and young people, responding to, managing, and referring safeguarding issues
• You will have a BACP Membership; BACP Registered or Accredited. Or other professional body e.g. HCPC
• You will have a keen interest in working with children and will be familiar with using creative therapeutic approaches, along with experience of working in a school setting 

There’s never been a better time to join the team! Our client have launched an ambitious new strategy – and they want you to be part of it. There are loads of reasons to love cycling, even if you’re not someone who cycles. From cutting pollution, to making us healthier and happier, cycling can help us all thrive.

The role of a cycling development officer is fundamental in delivering their grassroots cycling development programmes. Their programmes are designed to reach diverse audiences and include work with community cycle clubs, charities, social enterprises and community groups to create and deliver cycling opportunities which are inclusive, sociable and sustainable.

This role will be tasked to manage key relationships in the designated local area with stakeholders who have an interest in, or an affiliation to cycling. This could include, but is not limited to, bike re-cycle centres, youth groups, extracurricular school groups, social enterprises and established not-for-profit organisations.

They would love to hear from you if you have a good understanding of the local community to develop and deliver projects which meet local need to address health, social and economic inequalities across the designated region. You must be able to easily travel as this role also includes delivery of physical activity initiatives to groups of people.

Explore the attached job description for full details on this exciting opportunity. Complete the application form expressing why you are the right candidate for this opening. Focus on gearing your supporting statement to exemplify how your skills and experience match the requirements of the role, directly referring to the person specification. This enables the selection panel to assess your relative strengths against the specified criteria.

They are an inclusive organisation and would particularly welcome applications from candidates from a broad range of backgrounds. They strongly believe that diversity strengthens their work. If you are already passionate about cycling, that’s great, many of them are too! But if you are simply really excellent at what you do, no matter what your background, that is what matters most.

The role is home-based, with regular travel around the region. The successful applicant is expected to live in the North East (Newcastle, Sunderland, Gateshead, South Tyneside or County Durham).

This is a fixed-term contract until 31 March 2026 - with potential for extension subject to funding.

Applications close at 9:00am on the closing date shown.

This is a summary of Behaviour change.

Location: Home-based, with regular travel around the North East
Job Type: Full time, 37.5 per week
Contract Type: Fixed Term Contract
Salary: £27,646.92 - £30,718.80 per annum
Benefits: 27 days holiday bank holidays (pro rata for part time roles), perk scheme access, life assurance, paid compassionate leave, enhanced sick pay, membership plus many more staff benefits.

You may also have experience in the following: Development Officer, Fundraiser, Fundraising, Charity, Not for Profit, Third Sector, Fundraising Development Officer, Business Development, Legacy, Charities, Fundraising Assistant, Fundraising Officer, Events Officer, Events Assistant, Charity Worker, Charity Fundraiser, Charity Fundraising Officer, etc

REF-221 496

Our Educational Services and Events Teams are in a period of rapid growth and are looking for a proactive and enthusiastic individual with an interest in education and events to join us in this new role.

This is an exciting opportunity to work for an organisation dedicated to improving the public’s health. The Royal Society for Public Health (RSPH) is the world’s longest-established public health organisation. Based in central London, but working across the UK, we are a public health charity with over 6,000 members, all of whom work to improve and protect the public’s health. Our activities include qualifications, digital learning, publishing, conferences, membership, policy, and campaigning work.

Reporting to the Educational Services Manager, you will be a key player in the Educational Services and Events teams. You will support the delivery of a wide range of events and training for our members and learners. The successful candidate will learn all facets of training administration and events delivery. Excellent organisation and communication skills are essential.

This role is split between training and events. The training portion of the work will be supporting our wide range of in person and online events, such as webinars, member events, in person and online conferences, and specialised courses. For the educational services part of the role, you will be administering our training and digital learning systems and supporting the team as they develop, design, and deliver an ever-growing range of educational products and services. Day to day, the role will cover a wide range of administrative and customer service functions. Events coordination, online/hybrid events, training development, and project coordination are all potential learning opportunities within this role.

This is a great opportunity to join an organisation committed to supporting the health and wellbeing of its employees.

In return we offer:

• 25 days annual leave
• Agile working structure
• Pension contributions
• BUPA Cash plan
• Cycle to Work Scheme
• Membership of the Royal Society for Public Health
• Access to public health knowledge and skills training courses and qualifications
• Organisational commitment to supporting the health and wellbeing of our employees
• Welcoming and friendly team of colleagues, and an active Health Champions programme

RSPH values and actively strives to have a diverse and inclusive workforce in a working environment free from discrimination.

To apply

Please email a copy of your CV and a supporting statement of no more than two pages. We are particularly interested in your events management, organisational, and administration skills, alongside any experience with Learning Management Systems, online events platforms, and training coordination experience.

Potential interview dates: 28/29 May, during working hours. Interviews will be in person at our London office. Please let us know on application if accommodations need to be made.

Interviews will be with our Educational Services Manager and Events Officer, followed by an informal staff panel.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Please note that due to the high volume of applications, we may only be able to contact those candidates who are called for an interview.

No agencies please.

Please do let us know if you require any adjustments to allow you to participate in this recruitment process.

The British Psychological Society is the membership and representative body for psychologists and the wider psychological professions.  We're a forward-facing voice that helps to influence a psychological approach to policy-making that puts people first. Community is at the heart of everything we do - we make it easy to connect and collaborate with other members.

We are seeking a Social Media and Online Communities Officer to join our friendly and supportive Digital team at the British Psychological Society, to cover maternity leave on a 12-month fixed term contract. This busy team is responsible for developing, testing, and implementing a strategy to reach and engage target audiences through digital channels like web, mobile, and social.

The role is responsible for:

• Devising and delivering engaging content for social and online communities, ensuring consistency in terms of style, quality and tone of voice
• Supporting the launch of new online communities for our members
• Proactively exploring new and innovative visual approaches and techniques for storytelling on social
• Keeping up to date with social algorithm and platform changes, testing and learning to optimise content and reporting findings to the team
• Delivering video content that engages and educates, including explainers and case studies
• Supporting the Social Media and Online Communities Manager in planning and implementing a member engagement strategy to drive increased engagement and member growth of the BPS’s online communities.

To be successful in this role, you will need:

• A passion for all things social media, and a knowledge of the latest trends and best practice
• Demonstrable experience of online content development, including writing for online channels; able to provide examples of accessible, inspiring content which measurably drive action
• Experience of digital asset creation using photo and video editing software (Premiere Pro, InDesign, Photoshop)
• Experience of using a social media scheduling platform
• Excellent written, verbal and visual communication skills
• To be creative, enthusiastic and able to build strong working relationships.

It goes without saying that you should have an interest in the field of psychology and its impact upon society. 

We offer a friendly, values led working culture with an excellent benefits package which includes:

• Agile & flexible working 
• Generous leave entitlement 
• Occupational pension scheme 
• Cycle to work scheme / free eye care vouchers / Winter flu vaccinations 
• Tailored learning & development 
• Employee Assistance Programme
• Life Assurance Scheme 
• Discounts scheme with national organisations 

How to apply 

To apply, please send your CV and a covering letter detailing how you meet the criteria in the job profile by 23.59 on Sunday 25th May 2025. 

Short-listed candidates will receive a creative task to complete, prior to interview selection. Interviews will be held on-line, w/c 16th June, with the aim of starting the role towards the end of July.

For further information about the role, please see full details on our website under jobs at the BPS.

The British Psychological Society is committed to a culture of equality, diversity and inclusion. We welcome applications from all sections of the community, irrespective of your background or circumstances. We are unable to sponsor people requiring a work visa and are therefore only able to accept applications that can demonstrate a right to work in the UK. 

If you have not heard from us within three weeks of the closing date, please assume that your application has not been successful on this occasion. 

Flexible home working, with requirement for travel to BDA Office Birmingham twice a month.

Salary £50,755 per annum - full time 36 hours per week (job share will be considered)

Benefits include: 30 days holiday, working flexibly policy, non-contributory healthcare benefits and a company pension scheme.

Deadline for applications:    Friday 23rd May 2025

Interview Date:  Thursday 5th June 2025

We are the British Dietetic Association (BDA). We are an award-winning not-for-profit organisation, based in Birmingham, employing dedicated, dynamic and professional staff who deliver services for our membership of more than 12,000 dietetic professionals.

We are the leading organisation of nutrition professionals in the UK; representing the entire nutrition and dietetic workforce across all sectors. Our vision is to improve the health of the UK population by protecting and improving health and care services, developing health and social care policy, improving the impact of dietetics and promoting positive discussion on food, nutrition, wellbeing and health.

Role details:

The BDA is seeking a new Research Manager to work as part of the Education and Professional Practice Team, leading on the research and impact activities of professional dietetic practice. The role will also provide line management within the team.

The role will support the BDA’s Strategic Plan 2024-34 and lead the growth and delivery of the annual Research Symposium. The role will suit a candidate with a sound understanding and experience of the breadth of dietetic practice and research, and the factors that influence it. Working innovatively the post holder will develop and progress research within dietetic practice, building confidence in the dietetic workforce to be research active.  

 Ideal candidate:

We are looking for somebody who is an expert in research methodologies, and appraisal and is comfortable setting and influencing research strategy.  Ideally we would like somebody who has or is studying for their doctorate in dietetics and experience working in a practice setting would be advantageous. This is a senior internal and external facing role working alongside the Director of Education Practice and Research, and the Education and Practice Managers. The candidate will enjoy supporting colleagues and members to engage and deliver research related projects, and demonstrate impact through evidence-based practice.

In return, we offer exciting opportunities to raise the profile of research, innovate, and build purposeful external stakeholder relationships. The BDA have a collection of small departments who all work closely together and have a ‘one team’ ethos. The role will require somebody who enjoys the challenges that come with delivering and reporting on strategic targets and measuring impact.

For full details of the role, please download and refer to the Job Description.

We would strongly encourage any dietitian interested in the role to contact the BDA for an informal, confidential discussion about this post and opportunities for flexible working. Please refer to our website for contact details.

The job advert is shown on the BDA website, and for discussion about the role, please telephone the Birmingham office number and ask for Najia.

Please note: Only applicants who submit a covering letter will be shortlisted for interview.

Purpose of the role: To support the organisation and its members to develop and maintain a culture of compliance.  The position will be key in ensuring members are supported to operate in a safe, consistent and sustainable manner. 

Key Responsibilities

· Review, develop and implement compliance processes across all levels of the organisation with the aim to promote a culture of compliance.

· Develop and maintain robust procedures and structures around both compliance and health and safety.

· Work to maintain a culture of compliance across the charity through the development of training and guidelines that are easy to understand and accessible to volunteer members.

· Analyse membership data to identify trends, strengths and areas for improvement.

· Write reports, policies and procedures in a clear, readable format including drafting risk assessments.

· Support volunteers to ensure our policies and procedures are adopted and understood at local level.

· Provide general administrative, analytical and reporting support across the compliance portfolio adapting to shifting priorities as needed.

· Other relevant related duties as required.

Person Specification Essential

· Demonstrate experience in a comparable compliance or health and safety role with responsibility for maintaining standards.

· Understanding of current health and safety legislation and best practice

· Proven experience of working in a regulated environment

· A strong knowledge of risk management and strong analytical and communication skills

· Ability to interpret and apply regulations in practical scenarios

· Understanding of risk assessment methodologies and their application

· Ability to demonstrate practical thinking and proven experience of handling confidential and sensitive information

· Strong organisational skills with attention to detail

· Experience of working with volunteers.

· Ability to plan and prioritise own workload but also have a flexible approach as part of a small staff team.

· Ability to multi-task, demonstrate initiative and work well under pressure.

· Proficient in the use of IT and Microsoft software.

· Sympathetic to the vision and mission of The Boys’ Brigade.

Desirable

· Proven experience of working in a regulated environment.

· Knowledge and understanding of youth organisations

· Knowledge and understanding of the work of The Boys’ Brigade.

We are looking for a capable and creative Content Coordinator to join our Marketing and Digital team. This is a crucial role, working across our digital channels to deliver ongoing communications and create content. You will be comfortable writing for different channels, formats and audiences, able to adapt your approach according to what’s needed. As a team, we cover a wide range of activities, and every day is different. You could be going from working on video editing one moment, to building an automated email campaign or preparing content for Instagram the next. 

The Content Coordinator manages operational and administrative activity for the content team, ensuring that things run smoothly. You will have responsibility for our content calendar, managing the shared inbox and coordinating requests from staff. You will work closely with all Marketing and Digital team members, as well as with colleagues from across the RCR, helping to deliver effective and engaging communications. 

What you’ll do

• Manage the day to day operations of our email platform, helping to develop new opportunities, build workflows and analyse engagements.
• Help to develop and deliver compelling content for our social media channels.
• Optimise and improve website content, ensuring consideration of SEO and UX.
• Edit and deliver video content for our channels, alongside other digital assets.
• Provide critical operational support for our channels, content planning and the wider team. 
• Work with colleagues across the organisation in building high quality, engaging content for audiences, using insight to drive decision making.

What you’ll need

• An interest in creating digital content that inspires, motivates and engages our audiences. 
• Excellent communication and copywriting skills, with an understanding of how to adapt your approach to suit different audiences. 
• Experience in using bulk email platforms and content management systems
• Experience in writing and creating content for social media and websites
• An interest in using audience insight to inform communications
• Ability to multitask and manage a busy workload

Why join us?

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (60% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

Innovation Fund & Projects Manager

Business Disability Forum is the leading business membership organisation in disability inclusion. We are trusted partners, working with business, Government and disabled people to improve the life experiences of disabled employees and consumers, by removing barriers to inclusion.

• We work with over 600 members employing around 20% of the UK workforce and an estimated 8 million people worldwide.
• We advise, support and encourage businesses (many of them global) to become more disability-smart.
• We influence policymakers by representing the voice of employers, disabled employees and consumers.
• We provide evidence-based thought leadership on how business affects the lives of disabled people.
• We help effect changes in business practices, products, services and policies that positively impact the life experiences of disabled people, and also benefit business.

Our values:

• Purposeful – we are focused on removing barriers to disability inclusion
• Evidence-based – we are informed and driven by unique insights from our membership
• Respectful – we are supportive and approachable
• Pragmatic – we find practical solutions that business and Government can implement
• Responsive – we are constantly evolving to meet our Members’ and Partners’ needs

The requirement

The Innovation Fund & Project Manager will join our team to run our innovation fund and to manage projects designed and created by BDF staff members to improve the lives of disabled people in society more widely.

The Innovation Fund & Project Manager will also work across teams to help design and manage the creation of various new products and services. In addition, they will work closely with the CEO to scope out and deliver a specific project to increase the number of disabled people who are Non-Executive Directors and advisers to boards.

Experience

• Project management of cross team multi-disciplinary projects.
• Experience of delivering high quality projects on time and within budget.
• Influencing skills and the ability to support and motivate others to meet project milestones and deadlines.
• Excellent time management and prioritisation skills to manage competing priorities and deliver work on time.

As an organisation BDF are a hybrid working organisation, though remote working would be an option.

How to apply

Applications should be by CV and a supporting statement, of up to 400 words, detailing why you think you would be suitable for the role. If you require any adjustments to the application process please contact Barnaby Powell as set out below. Applications should be addressed to Barnaby Powell, HR & Office Manager, Business Disability Forum, Dowgate Hill House 14-16 Dowgate Hill, London, EC4R 2SU. If you are submitting your application by email please email barnabyp @ businessdisabilityforum .org .uk

• Closing date for applications: Sunday, 1 June 2025.
• First interviews are planned for week commencing the 9 June 2025.
• Second interviews are likely to take place in the week commencing 16 June 2025.

Business Disability Forum is committed to ensuring that all its information, products and services are as accessible as possible to everyone.

If you wish to discuss anything in regards to accessibility or if you require alternative formats please contact Barnaby Powell by email at the address above or by telephone on 020-7403-3020.

For further information on Business Disability Forum please refer to our website via the link on this page

Equal opportunities

We are committed to becoming disability-smart and an employer of choice irrespective of race (which includes colour, nationality and ethnic or national origins), sex, sexual orientation, gender reassignment, religion or belief, marital or civil partnership status, age, disability, or pregnancy and maternity. The ethical and business case of ensuring that our workforce is representative of wider society is at the heart of what we do. When we are recruiting, disabled candidates who meet all of the essential criteria will be offered an interview.

Role Summary

We are seeking a dynamic and mission-driven Executive Director to lead ProVeg UK in this next phase of growth and impact. This role combines strategic leadership with high-level stakeholder engagement, fundraising, and organisational development. The ideal candidate brings entrepreneurial energy, exceptional communication skills, strong credentials in the UK NGO sector, and a passion for food systems transformation.

ProVeg UK has a very strong track record in influencing public food through its School Plates programme, which has, to date, swapped over 47m meals from meat-based to plant-based or veggie. We work in over 8,000 schools across the UK, reaching over 1.3 million children every day. We are keen to expand this excellent work to a wider range of stakeholders, including hospitals (a new manager has just been recruited to develop a Hospital Plates pilot), policymakers, the corporate sector and media. 

The Executive Director will be at the forefront of this expansion, while also ensuring the continued success of our existing programmes. As such, this is a high-impact role, offering the opportunity to be a catalyst for positive change in the UK’s plant-based and alternative protein movement — helping to shape a more sustainable future.
 

Job Details

Reports to: Deputy CEO
Country: UK
Location: Greater London Area (within 1.5 hours by train)
Hours: Full-time (35 h/week)
Salary: £55-60k (plus London allowance of £3k, if applicable)
Start date: ideally ASAP
 

Responsibilities

Strategic Leadership

• Develop and deliver ProVeg UK’s long-term strategy aligned with ProVeg International’s mission
• Lead the design and scaling of UK-based programmes that create measurable impact and reflect local opportunities and needs
• Represent the organisation to increase ProVeg’s visibility and influence.
• Sit as a member of the ProVeg C.I.C. Board.

Stakeholder Engagement & Fundraising

• Cultivate and strengthen relationships with strategic partners including food companies, government agencies, foundations, and major donors
• Identify and pursue funding opportunities, including government tenders and philanthropic partnerships, with a strong focus on climate and health-related funding
• Act as a public thought leader and spokesperson in the UK for food systems transformation in line with ProVeg International’s strategy
• Manage governance and engagement with the UK board

Team & Organisational Development

• Lead and support our fantastic, high-performing UK team and foster a culture of collaboration, inclusion, impact and evaluation
• Provide regular coaching and feedback, ensuring clear objectives, performance development, and providing recognition
• Foster innovation, improvement and a growth mindset in the team, and identify new opportunities to grow our UK work
• Collaborate with ProVeg International teams and other ProVeg countries on shared programmes and goals

Financial Management & Reporting

• Develop and oversee the UK annual budget, ensuring financial sustainability and strategic resource allocation
• Ensure compliance with UK regulations, reporting requirements, and ProVeg International policies
• Provide timely and transparent reporting to the Deputy CEO, International team, and Board

Qualifications

Essential

• Proven leadership experience (5+ years at deputy- or C-level)  in a UK-based NGO or mission-driven organisation, ideally in food, climate, or health sectors
• Demonstrated success in fundraising and partnership building, especially with foundations, governments, or climate philanthropies
• Strong entrepreneurial mindset and ability to develop and execute impactful strategies
• Outstanding communication and interpersonal skills, with experience speaking to media and government bodies, at public events, and with internal stakeholders of all levels (Board, Senior Leadership Team, Staff and Volunteers)
• Deep understanding of UK funding landscape, policy environment, and relevant NGOs 
• Experience leading diverse and remote teams, with a collaborative and empowering leadership style
• Commitment to ProVeg’s mission and values, and strong alignment with our strategic goals
• Experience working with cross-functional and international teams
• Committed to following a plant-based lifestyle
• Knowledge of good governance practice
• Willingness to devote the necessary time and effort to effectively fulfil the role of Director

Desirable

• Existing network of funders, policymakers, or influencers relevant to food systems or climate in the UK
• Postgraduate degree in a relevant field (e.g. in public policy, environmental studies, food systems, business, or similar)
• Familiarity with effective altruism principles and evidence-based programme design
• Understanding of plant-based innovation, sustainable diets, or alternative proteins

Benefits of working with us

• Generous annual leave entitlement - 25 days per year, with an additional day granted at the start of each calendar up to a maximum of 30 days (plus bank holidays)
• A strong organisational focus on personal development, with a designated training budget.
• Provision of a work laptop.
• Flexible, trust-based working arrangements and home-office arrangements.
• Career development support
• Enhanced maternity, paternity, shared parental and adoption pay
• Compassionate animal companion leave
• Employee Assistance Programme including counselling
• Access to 24/7 virtual GP Service
• Mindfulness support via a free Headspace account for you and up to 5 friends or family members
• Access to the Wisdom app with exclusive perks and discounts
• Membership to the OpenUp platform
• We are a workplace that encourages everyone to bring their whole selves to work. We are an inclusive workplace for our diverse employees around the world.
• And, last but not least, become part of a great team and work with us towards a world where everyone chooses delicious and healthy food that is good for all humans, animals, and our planet!
   

When?

Application deadline: 15.06
First (People & Culture) interview: 23.06 - 26.06
Trial task: 03.07-06.07.
Second (team) interview: 14.07 - 22.07
Final (executive) interview: 24.07 - 26.07
 

Further information

Your application should include a cover letter and CV. Please indicate your motivation for the role and describe how you meet the requirements. Please send us your application using our online form. Thank you!

Important: Please make sure to use your own words and ideas on the cover letter. The goal is for us to know you better in order to assess if this role and your motivation are a good fit. Letters written with AI, or written in a language other than English, will be disregarded.

Policy and Campaigns Support Officer

Liverpool

£44,228

Full-time, Monday-Friday 35 hours a week (happy to talk flexible working)

Permanent 

We’re looking for someone to join our North West team, to contribute to our wide and varied work supporting our trade unions, their members and changing the world of work for good.  This is an interesting time as we look to take forward work on the new Employment Rights Bill and tackling the far-right and more.

About the role

The role includes supporting our regional campaigning, policy and research and media work.  You will have the opportunity to work with colleagues, trade unions and other partners to make a difference to working lives through the campaigns, events and work we do.

Who we’re looking for

This position would suit someone who has experience of campaigning and building constructive working relationships with a wide range of stakeholders and who can use their experience and organisational skills to contribute to the success of our unions and delivery of our regional workplan.

 What experience, skills, knowledge and understanding do you need?

• You’ll be committed to the work of trade unions to improve the world of work
• You’ll able to understand complex issues and exercise sound political judgement
• You’ll have a good knowledge and strong interest in the economic and social issues affecting working people in the North West
• You’ll have good knowledge and understanding of key issues for the TUC including current issues in trade unionism and campaigning

If this is you, then we’d like to hear from you.

We are particularly keen to receive applications from Black, Asian and minority ethnic (BME) applicants who are underrepresented in this part of the TUC but also welcome applications from any candidate.

The closing date for completed applications for this post is 12 midday, Wednesday 28th May. An assessment centre for this post will take place on Thursday 5th June in Liverpool and interviews on Wednesday 25th June in Liverpool.

TUC staff enjoy a good benefits package including final salary pension scheme and other benefits. 

• Location: Ideally based in the Highlands but the post holder can be based anywhere.

• Workplace type:  This post can be carried out remotely, desk space is available in Ross and Cromarty Citizens Advice Bureau.

• Hours per week: Hours are flexible. This will be discussed at interview and agreed on appointment.  

• Type of contract: 2 years fixed term with extension if targets are achieved.

• Salary scale: £25,600 per annum plus performance incentive.
•  

Closing date: 20th May 2025

Interview date: 26th May 2025

It feels good to know you are making a difference to people’s lives. In this role you will support the North Highlands Consortium of 4 citizens advice bureaux, all independent charities which provide free, impartial and confidential advice and information that give people the tools they need to sort out any issues or problems.

Your role will be to design, instigate and deliver a programme of corporate and other fundraising and sponsorship to raise funds for the North Highlands Consortium bureaux. Success in this role will mean our services can be maintained and expanded, now and into the future, enabling people in our communities to prosper and thrive.

You may live in the Highlands, or you may be anywhere in the UK. You will need to understand our communities and engage potential funders in the worthwhile work we do to enhance lives.

ABOUT ULI EUROPE

ULI, the Urban Land Institute, is a non-profit research and education organisation focused on the real estate sector with a strong mission, to shape the future of the built environment for transformative impact in communities worldwide. To advance the mission, the members have identified three mission priorities, which are decarbonisation, affordable and adequate housing and educating the next generation of real estate leaders.

Founded in 1936, we now have over 48,000 members worldwide, representing the entire spectrum of land use and real estate development disciplines working in private and public sectors.

In Europe we have c. 5,500 members. We have a particularly strong presence in the major European real estate markets with National Councils in 15 countries across Europe, including e.g., France, Germany, Spain, and United Kingdom.  ULI’s main revenue sources come from individual and corporate membership, in addition to corporate sponsorship for a wide range of activities ULI delivers, including events, research and mission driven programmes such as C Change or UrbanPlan.  To advance its mission priorities, ULI is aiming to diversify and grow its funding sources and especially focus on philanthropic donations from individuals, corporates and foundations, in addition to grants from other local and European institutions. 

ULI Europe requires an experienced, highly-organised individual to work closely with the CEO of ULI Europe, Chair of the ULI Charitable Trust, Chief (Philanthropic) Fundraising Officer and VP of Business Development and Membership to administer and support the growth of ULI’s philanthropic fundraising work in Europe.

POSITION SUMMARY

The Senior Manager of Philanthropic Fundraising will serve as the cornerstone of administrative support for ULI’s philanthropic fundraising initiatives in Europe.

 The role will report to the Vice President, Business Development & Membership on a day-to-day basis and work closely with the Chair of the ULI Charitable Trust and CEO ULI Europe. The role will have a functional reporting line to the Chief (Philanthropic) Fundraising Officer.

This position requires excellent organisational, administrative, and stakeholder management skills, particularly within the charity or philanthropic sector.

SPECIFIC RESPONSIBILITIES

• Provide administrative and management support to the philanthropic fundraising initiatives of the ULI Charitable Trust (and the CT Board of Trustees / ULIF Europe Committee) and ULI Europe, including fundraising campaigns, donation tracking, gift processing, and donor stewardship in cooperation with the ULI Finance team in the US. 
• Oversee and coordinate design and development of marketing collateral, presentations supporting fundraising campaigns, in collaboration with the ULI Europe Marketing and Communications team.
• Collaborate closely with the ULI Europe Business Development and Membership team, ULI’s country directors, and the governance director to support the planning and implementation of the European philanthropic fundraising strategy set by the CT Board of Trustees / ULIF Europe Committee.
• Coordinate and maintain relationships with individual and institutional donors,, in close collaboration with the corporate accounts team, CEO, ULI Europe and the Chair of the Charitable Trust / Chair of the ULIF Europe Committee;
• Work in close collaboration with Research & Advisory Services and ESG Programmes colleagues, to identify and research (third party) philanthropic funding and grant opportunities and assist in the preparation of applications for philanthropic funding from (third party) foundations and government agencies;
• Coordination of proposal writing for potential foundation funding, in close collaboration with the research, marketing communications and legal and compliance teams.
• Develop and manage internal processes for grant compliance, application tracking, reporting, and gift acknowledgement for ULI Europe.

EXPERIENCE & SKILLS

• Experience working in an operations, administration, or governance role within a UK or European charity, charitable trust, or foundation.
• Experience working in an international business environment.
• Strong communication and interpersonal skills. 
• Excellent attention to detail.
• Excellent communication and coordination skills.
• A track record of managing transactions or projects that required multi-tasking and meeting deadlines
• A quick learner who is able to adapt easily

Desirable: 

• Familiarity with UK or EU charitable compliance and reporting standards.
• Experience coordinating funding proposals or donor-facing reports.
• Proficiency in one other European language preferred.
• Real estate background desired, but not essential.
• Occasional international travel required.

EDUCATION

• Bachelor or Master’s degree in a relevant field or similar experience.

Are you a wizard with numbers? A maestro of budgets? The kind of person who hears the word “reconciliation” and feels excited? Well then, you might just be the magical human we need.

We’re seeking a strategic, and financially-savvy senior finance manager or director to lead and oversee all aspects of charity financial management. This role works closely with the CEO, is a Senior Leadership Team member, and focuses on securing the resources we need to realise our bold vision for children and families.

About us

Welcome to the Institute of Imagination (iOi), where we believe imagination is the superpower of the 21st Century. We collaborate with children, parents, teachers, academics, and community leaders on research and designing and delivering creative learning experiences across STEAM (Science, Technology, Engineering, Arts, and Mathematics).

Our mission focuses on supporting children from underserved communities by breaking down barriers, empowering their voices, and giving them access to transformative opportunities and essential skills for whatever their future holds. We believe every child can imagine and achieve their fullest potential.

Key Responsibilities

• Lead and manage all aspects of financial planning, budgeting, reporting, and cash flow.
• Develop and implement financial policies, controls, and compliance frameworks aligned with UK charity and tax legislation.
• Prepare annual budgets, forecasts, management reports, and statutory accounts.
• Work closely with the CEO on commercial deal-making and closing partnerships.
• Lead business modelling and strategic financial planning.
• Support internal reporting to the Board and Finance Committee.
• Oversee risk management including insurance, data protection, IT systems, and the risk register.
• Collaborate with bookkeeper and oversee financial record-keeping.
• Liaise on client and partnership contracts and ensure strong governance in financial matters.
• Annual Audit and Annual Report (submission to Companies House and The Charity Commission)

Key Internal Relationships

• Chief Executive
• Bookkeeper
• Senior Leadership Team
• Chair and Vice-Chair
• Chair of Finance Committee

Key External Relationships

• Auditors, lawyers, accountants, and Coutts (bank)
• HMRC, Charities Commission, Fundraising Regulator
• Donors and commercial partners
• Professional membership bodies

Person Specification

We’re looking for someone who aligns with the values and mission of iOi and brings a blend of strategic thinking and hands-on operational experience. This role may suit someone with a portfolio career, working across charity, consultancy, or social enterprise sectors.

• Proven experience managing the finances of an SME (charity or commercial), including reporting and advising senior leadership.
• Track record in income generation and developing enterprise strategies.
• Strong background in business planning, modelling and commercial viability assessment.
• Experience of managing organisational risk, contracts and supplier relationships.
• Skilled at working with Boards, Trustees, or Non-Executive Directors.
• Able to operate comfortably at both strategic and operational levels.
• Knowledge of charity financial management and regulatory reporting.
• Understanding of commercial trading within a charitable context.
• Experience in scaling or supporting start-up or early-stage organisations.