Membership organisations jobs

About the College
The Royal College of Pathologists is a professional membership organisation with charitable status concerned with all matters relating to the science and practice of pathology. It is a body of its Fellows, Diplomates, Affiliates and trainees, supported by the staff who are based at the College's London offices.
The College is a charity with over 13000 members worldwide. The majority of members are doctors and scientists working in hospitals and universities in the UK.
The College oversees the training of pathologists and scientists working in 17 different specialties, which include cellular pathology, haematology, clinical biochemistry and medical microbiology.
Although some pathologists work in laboratories, many work directly with patients in hospitals and the community. Together, they are involved in the majority of all diagnoses and play an important role in disease prevention, treatment, and monitoring. If you have ever had a blood test, cervical smear or tissue biopsy, a pathologist will have been involved in your care.

About Exams
The Examinations Department at the Royal College of Pathologists is responsible for the planning, delivery, and quality assurance of all College examinations, including the Fellowship (FRCPath), Diploma, Certificate, and BMS examinations, as well as the Fellowship by Published Works.
Our dedicated team manages every stage of the examination process - from question setting and quality control to candidate communication, examiner support, and regulatory compliance. Working collaboratively, we ensure that all examinations are delivered efficiently, securely, and to the highest standard of integrity.
At the heart of our work is a commitment to fairness, transparency, and excellent service for both candidates and examiners. By upholding these values, the Examinations Department plays a vital role in supporting the professional development of pathologists and advancing the College’s mission to improve patient care through excellence in pathology.
The College runs two main examination sessions each year - Spring and Autumn - requiring careful planning, coordination, and attention to detail across all aspects of administration and logistics.
Due to the critical nature of the examination timetable, annual leave is restricted during examination sessions. Staff are required to be in the office throughout the exam periods and during the week when results are released.

About you
The ideal candidate is highly organised, reliable, and detail-focused, capable of confidently managing complex processes in a fast-paced, high-stakes examinations environment. They have at least one year of administrative experience and are educated to A-level standard or equivalent, with the ability to learn and follow structured procedures accurately. Experience within education, medical, regulatory, membership, or high-stakes assessment sectors is highly desirable.

Key Skills and Attributes:

• Communication: Strong written and verbal communication skills are essential, as the role involves interacting with candidates, examiners, Panel Chairs, and internal departments, ensuring all enquiries are responded to accurately.
• IT Proficiency: Fully computer-literate with confidence in databases and intermediate to advanced Excel skills.
• Organisation: Excellent organisational skills with the ability to prioritise workloads, manage competing deadlines, and maintain accuracy under sustained periods of concentration.
• Discretion and Security: Adheres rigorously to security protocols and handles confidential and sensitive information with complete discretion.
• Resilience under Pressure: Remains calm, focused, and dependable during peak examination periods. Annual leave is restricted during Spring and Autumn exam sessions, and full-time office presence is required during exams and results weeks.
• Teamwork and Collaboration: Works collaboratively with colleagues to ensure smooth delivery of examinations.
• Adaptability: Comfortable taking responsibility for organising examinations, logistical arrangements, examiner liaison, and onsite support, including invigilation and practical/oral exam assistance.
• Motivation and Integrity: Committed to delivering high-quality service, upholding fairness, accuracy, and security, and contributing to the integrity of the College’s examinations, supporting professional development and improving patient care.

The Royal College of Pathologists understands the value and strength that diversity brings and we are proud to be an organisation of members from a wide range of backgrounds. We are keen to encourage and enable more people of all identities and from all backgrounds to become involved in the College.

Interviews currently scheduled for w/c 5 January 2026.
We plan to notify you before the Christmas break if your application has been successful and we intend to interview.

The Role
This is a fantastic opportunity to join the Membership Engagement and Services team to provide administrative support across a range of engagements and initiatives. You will support the organisation and delivery of events for four diversity and inclusion networks, prepare meetings, take notes and actions and follow up on those, liaise with a range of internal and external stakeholders in relation to preparing communications and content, maintain membership records, prepare reports, conduct desk research and respond to member queries and engage with members at all levels. The role supports the engagement and network managers in the team and works under their supervision. This is an exciting and varied role where your expertise and knowledge will be used to great effect to make a real impact for our members.

What we're looking for
You will possess excellent written and verbal communication skills with experience in events and meetings organisation. You will be enthusiastic about supporting the delivery of diversity and inclusion events, content and communications, and demonstrate being highly organised, collaborative, thorough and accurate.

What's in it for you

This is an excellent opportunity to work with contemporary thinkers in a progressive membership organisation. The successful candidate will join a strong brand with a reputation for excellence and legal expertise, committed to promoting equality, diversity and inclusion, and a culture of trust, clarity, excellence and respect.

Please be aware that shortlisting will take place in early January and that interviews for shortlisted candidates will take place in-person on 13 January 2026.

The role is based in Chancery Lane in London. We offer hybrid working under the team's charter (currently minimum two days a week working on site), a generous flexible benefits package, a friendly working environment and the opportunity to develop your career within a professional organisation.

Please note: if you are an internal applicant, Pay Policy will apply.

The Role

This is a fantastic opportunity to join the Membership Engagement and Services team to support and grow the Law Society's diversity and inclusion communities: Disabled Solicitors Network, Ethnic Solicitors Network, LGBTQ+ Solicitors Network, and Women Solicitors Network. The Membership Network Manager is responsible for developing and coordinating the delivery of the engagement programme for the networks to raise awareness and enhance the visibility of the voice of these communities and key issues, and to create opportunities for networking and peer to peer support amongst network members. This role is also responsible for ensuring network members are connected to the Law Society's broader work and EDI strategy and that opportunities to engage and contribute perspectives are both sought and shared. This is an exciting and varied role where your expertise and engagement will be used to great effect to make a real impact for our members.

What we're looking for

You will be an experienced engagement and communications professional with a proven track record of managing diversity and inclusion networks to raise awareness of the communities' voice, enhance the visibility of key issues, and develop opportunities for connection and support. You will have excellent knowledge and understanding of equality, diversity and inclusion and how to effectively engage and support minority communities. You will also be experienced in building and maintaining effective relationships with a wide range of stakeholders at all levels and be able to demonstrate that you work proactively and collaboratively.

What's in it for you

This is an excellent opportunity to work with contemporary thinkers in a progressive membership organisation. The successful candidate will join a strong brand with a reputation for excellence and legal expertise, committed to promoting equality, diversity and inclusion, and a culture of trust, clarity, excellence and respect.

Please note that first-round interviews for shortlisted candidates will be held in person on 16-17 December 2025. Finalists will then be invited to a conversation with a small group of network members on 18 December 2025.

The role is based in Chancery Lane in London. We offer the opportunity for hybrid working under the team's charter (currently minimum two days a week working on site), a generous flexible benefits package, a friendly working environment and the opportunity to develop your career within a professional organisation.

Please note: if you are an internal applicant, Pay Policy will apply.

The Law Society represents solicitors in England and Wales. From negotiating with and lobbying the profession's regulators, government and other decision makers, to offering training and advice, we're here to help, protect and promote solicitors.

About GISF

The Global Interagency Security Forum (GISF) is a member-led NGO network working to strengthen security risk management across the humanitarian, development and human rights sectors. With over 140 member organisations, GISF provides resources, convening spaces, and expertise to help keep aid workers safe.

The NGO security sector is fast-moving and globally connected. This role offers a chance to work at the heart of major sector events, engage with leading NGOs, UN agencies, donors, and private sector partners, and contribute to shaping the future of aid worker safety. Occasional travel provides opportunities to attend conferences, support key forums, and meet members across regions.

About the role

GISF is seeking a highly capable professional with strong project management skills, excellent stakeholder engagement experience, and the ability to work independently at pace.

The post-holder will play a pivotal role in delivering GISF’s sector-leading events, ensuring a healthy and active membership network, and driving engagement with the commercial sector. As an outward-facing role with broad engagement responsibilities, we are looking for a confident communicator, a natural relationship-builder, and someone with an organised approach to managing multiple priorities.

Key responsibilities

Member & External Engagement

• Project manage GISF’s annual member forum, ensuring coordination of all contributing staff, guest speakers, contractors, and suppliers.
• Oversee the delivery of GISF’s flagship conference convening NGOs, UN agencies, donors and private sector partners.
• Lead the delivery of additional engagements, including GISF’s programme at the Humanitarian Networks and Partnership Week annually in Geneva, high-level roundtables with donors and states, webinars, and more.
• Represent GISF at sector events with professionalism.
• Contribute to GISF’s influencing work and policy level engagements, working closely with the Head of Policy and Engagement on advocacy efforts, policy messaging, and strategic outreach.

Membership administration

• Proactive scoping of new members and engage with interested prospective members on application process.
• Manage the full membership application pipeline, including due diligence and coordination with the GISF Steering Group to approve new members.
• Working closely with the Communications & Engagement Officer to onboard new members, ensuring they are set up across all relevant systems.
• Track, update, and report on member engagement using Salesforce.

Commercial engagement

• Lead on immediate sponsorship efforts for the 2026 Global Conference, including identifying prospective sponsors, developing tailored sponsorship materials, coordinating follow-up, and ensuring sponsor visibility requirements are integrated into conference planning.
• Support GISF’s wider commercial partnership programme by identifying and nurturing new leads through structured outreach and consistent relationship management.
• Coordinate closely with the Executive Director on sponsor meetings and pitches.
• Maintain accurate tracking of leads and progress on Salesforce.
• Document lessons learned, refine outreach processes, and contribute to the development of a partnership strategy and workflow.

Please refer to the attached document for the full person description.

What we offer

• 25 days of annual leave increasing annually after 2 years, up to a maximum 30 days (plus bank holidays)
• Office shutdown between Christmas and New Year
• Employer Pension contributions
• A focus on professional development, including access to overseas events, workshops, and training

How to apply

Application is by submission of a CV and cover letter, contact details can be found in the attached document.

The cover letter should be no more than two pages, and explain why you are interested in this post with GISF and how your skills and experience make you a good fit.

Closing date: 22 December 2025 (applications reviewed on a rolling basis)

Interviews: Week of 5th January 2026 onwards

This post is UK-based. Candidates will need to show evidence of their eligibility to work in the UK. Further information will be provided when an offer of employment is made.

Business Manager – Institute for Turnaround

Salary: £35,000-£42,000 per annum, dependent on experience

Hours: 35-hour week with flexible working as required.

Contract: Permanent

Location: Office-based role in the City of London with some working from home (typically onsite Tuesday-Thursday, with flexibility required)

Responsible to: Chief Executive Officer (CEO)

 

Context:  The Institute for Turnaround (The IFT) is the UK’s leading membership organisation for turnaround experts. Our members and corporate partner organisations help underperforming businesses avoid unnecessary insolvencies. IFT members preserve jobs and livelihoods, uphold local industries, protect economic value and strengthen public service organisations.

 

This role will suit an experienced administrative professional whose emotional intelligence is highly developed, who is tech savvy, quick to learn and who can take ownership of projects and problem-solve with maturity in a complex and fast-paced environment.

You will be working with a small high performing and friendly team who are busy supporting senior and smart business leaders by providing unparalleled accreditation, professional development, knowledge and networking opportunities and advocacy for turnaround excellence.

Recruitment process:

· The recruitment process will comprise an interview involving a presentation from you, plus a short task.

· Interviews will take place in person/on site during the week commencing 15th December

 

Application:

· Please find the JD and person specification attached. 

· Submit CV and a short covering letter setting out suitability according to the person specification  by 5pm on Thursday 4th December.

• We will not be able to consider CVs without a cover letter addressing the person specification.

• No AI generated applications please.
• No agencies please.

Digital Marketing Officer

£40,489 

About us

BVA is the largest membership community for the veterinary profession in the UK, we champion, support, and empower more than 19,000 vets of all ages, stages, and disciplines.

We’re making sure that our members' work is understood and valued by the public, that they’re supported to grow and thrive both personally and professionally, and that their expertise is heard and respected by the people shaping our national policies.

We’re looking for a Digital Marketing Officer to join our friendly and purpose-driven marketing and events team. If you’re a creative and proactive marketer with strong content creation skills, a flair for planning and delivering effective campaigns, and have hands-on experience of email marketing, this could be the perfect next step for you.

This is a varied and rewarding role where no two days look the same. One day you might be crafting digital content that brings our membership offer to life; the next, you’ll be supporting a targeted, insight-driven campaign to grow participation in the Canine Health Scheme.

In this role, you’ll support the tactical planning and delivery of multi-channel marketing campaigns designed to meet engagement, participation, and growth targets. You’ll bring ideas to life through high-quality content - capturing and editing photos and videos, creating eye-catching graphics, and shaping stories that champion BVA’s mission and impact. You’ll also take ownership of planning, writing, and building regular email campaigns, using segmentation, A/B testing, and automation to drive results.

We’re looking for someone who is organised, curious, and full of creative energy - someone who can juggle multiple projects while keeping a close eye on detail, deadlines, and performance. You’ll be confident using a range of digital tools and platforms, including social media, content management systems, design software, and analytics tools like GA4.

In return, we offer a supportive, collaborative environment where you can develop your skills, try new things, and contribute to meaningful work that supports the veterinary profession. If you're excited by the idea of creating content that inspires, campaigns that deliver impact, and digital experiences that truly resonate, we’d love to hear from you.

Benefits

· Annual leave allowance of 25 days (excluding public holidays), increasing by one day per year up to a maximum of 30 days.

· One day paid wellbeing day per year to provide you with dedicated time to focus on your own mental and physical wellbeing.

· One day paid leave per year to undertake voluntary work within the community or to support any reasonable charitable institution or cause.

· Enrolment into a pension scheme provided by Aviva (Employer = 6.5% / Employee = 5%).

· Opportunities for learning and development.

· A wide range of discounts from leading brands via Perkbox.

· A number of staff social events throughout the year.

· Well-behaved dogs are allowed to be brought to the workplace on a regular basis subject to agreement and various conditions being met.

BVA is strongly committed to equality, diversity and inclusion, and we encourage applications from all sectors of society. We would particularly welcome applications from under-represented groups within the not-for-profit/membership sector.

How to apply

Please submit your CV along with a cover letter (maximum 700 words) that clearly demonstrates how you meet the job description and person specification via 'CharityJob Apply' We're keen to learn about your experience, and see your ability to write clear, engaging, and concise copy, so staying within the word limit is essential.

Closing date

5pm on Wednesday 3 December 2025.

Interview dates

First interviews will be held remotely on Tuesday 9 and Wednesday 10 December

Second interviews will be held in person on Wednesday 17 December

 

No agencies please.

About the role

We have an exciting opportunity to join our team to provide administrative and event delivery support across all event and fundraising activities. This will include a wide range of admin and support tasks pre-event, onsite and post-event for the BOA’s flagship event, BOA Annual Congress, and other educational, social and fundraising events, both face to face and virtual, delivered by the team. In addition, the postholder will be responsible for maintaining comprehensive administration systems across the events and fundraising team, corresponding with members, Stakeholders, delegates, fundraisers etc, using the CRM database, updating event and fundraising content on the BOA website, and supporting content creation for social media.

If you are a proactive individual with drive and enthusiasm looking for a new challenge, have an interest in events and fundraising and would be keen to work for a membership organisation involved in supporting trauma and orthopaedic surgeons and care for orthopaedic patients we would love to hear from you.

About you

• Able to establish good relationships with people at varying levels of seniority, including clinicians, expert advisors from the Council and subcommittees, and external stakeholders and organisations.
• Ready to get stuck in and capable of undertaking multiple tasks or projects at any one time
• Excellent written and oral communication skills, with the ability to deal with people diplomatically and appropriately
• Comfortable with handling multiple issues and flexibility to adapt if priorities change or opportunities emerge at short notice.
• Proactive and keen to make a difference while appreciating the importance of sound project management and an eye for detail
• Good organisational skills and time management with ability to prioritise and independently work to deadlines
• Strong attention to detail and ability to achieve high standards of work with little supervision.
• Confident learning and using IT and online systems, including CRMs

What we can offer you

• Good team working environment
• 25 days paid holiday + bank holidays and up to 4 Association closure days.
• Enhanced contributory pension scheme & other leave entitlements.
• Employee Assistance Scheme
• Benefits platform.

We are fully committed to equality and diversity and will assess your application based on your experience, skills and suitability to the position only

About us

Around 10 million adults and 12,000 children, have a musculoskeletal condition in the UK today. We are a professional membership organisation and registered charity with the mission of ‘Caring for Patients, Supporting Surgeons’ working with our members to deliver excellence in surgical care and restore pain free mobility.

Our activities include influencing and engagement, professional practice, research and training and education. We have over 5,000 members worldwide, the majority based in the United Kingdom and Ireland. Membership is made up of consultants (active or retired), surgeons in training and staff and associate specialist grades (SAS).

Membership Development Manager
Responsible to: Deputy CEO
Location: South Kensington, London SW7 with hybrid working options
Working Pattern: 35 hours a week
Terms: Permanent, Full-time
Salary: £45,000 to £47,375 per annum depending on experience and qualifications

The Society

The Royal Geographical Society (with the Institute of British Geographers) is the learned society and professional body for geography and geographers. It is also a charity and a membership organisation. The Society was founded in 1830 and has been one of the most active of the learned societies ever since. It was pivotal in establishing geography as a teaching and research discipline in British universities and continues to play a key role in geographical and environmental education.

The Society is a leading world centre for geographical learning – supporting education, teaching, research, professional practice and scientific expeditions, as well as promoting public understanding and enjoyment of geography and providing advice to policymakers.

The Society offers professional accreditation to members through Chartered Geographer status. The Society is based in a listed building in its own grounds in Kensington opposite Hyde Park, and operates nine regional branches in the UK and two overseas.

The Position

We are seeking a proactive, collaborative professional with marketing and sales experience to take on the role of Membership Development Manager.

This is a new role to drive the growth, engagement, and retention of our Fellows and Members by working across the organisation to deliver membership acquisition, development, and engagement.

You will work across our organisation to develop member-focused initiatives and contribute to the Society’s strategic goals of expanding and diversifying its membership base.

Duties and responsibilities

• Membership acquisition - Design and deliver, in partnership with colleagues, membership strategies that grow acquisition, deepen engagement, and improve retention.
• Membership development - Design and develop product diversification, pathways for member progression, including transitions between membership types and professional recognition.
• Collaborate across departments to ensure membership and partnership initiatives support wider organisational goals.

The successful candidate will have commercial, marketing and sales experience as well as experience in membership development – products, services, customer engagement, or professional development.

Salary and Benefits

This is a permanent, full-time post subject to successful completion of a probationary period of three months. The salary range for this post is £45,000 to £47,375 per annum depending on experience and qualifications. The post is based in Kensington, London.

There are a range of benefits at the Society which include the following:

• 35-hour working week with core working hours between 10.00am and 4.00pm.
• Flexible working arrangements are available with a mix of office based and home working.
• 25 days annual leave per annum, pro rata, plus public bank holidays.
• Society closure between Christmas and New Year, in addition to the basic annual leave allowance.
• Pension scheme - 3% employee, 7.5% employer.
• Group Life Assurance at four-times basic annual salary.
• Corporate eye care vouchers.
• Cycle to work scheme.
• Free 24-hour Employee Assistance helpline with available counselling support.

Closing date: 9.30am on 27 November 2025.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

The Society aims to be an equal opportunities employer.

Applicants must have the right to work in the UK. The Society is unable to offer work visa sponsorships.

We thank, in advance, all candidates for applying and regret we are unable to write separately to those who are not selected for interview.

No agencies please.

The Role

What we're looking for

• Strong ability to shape and influence legal policy across government, parliament, regulators and the profession, including spotting opportunities to develop credible, evidence-based policy positions and recommendations.
  
• A solid understanding of the UK legal and political systems, alongside good knowledge of cross-cutting technology policy issues. Experience of how lawtech and responsible innovation are developing within professional services is desirable.
  
• Excellent research and analytical skills, with the ability to interpret complex legal and technology policy issues and assess their implications for the profession, the rule of law and the business of law.
  
• Clear and accurate communication skills, with the ability to explain complex issues concisely for a wide range of audiences, both in writing and in person.
  
• Strong relationship-building skills, with the ability to work effectively with colleagues across the Law Society, office holders, members and external stakeholders at all levels, and to represent the organisation with credibility and professionalism.
  

What's in it for you

This is an excellent opportunity to work in a forward-thinking membership organisation dedicated to supporting solicitors, protecting access to justice and promoting the rule of law. We have a strong reputation for excellence and legal expertise, and are committed to promoting equality, diversity and inclusion, and a culture of trust, clarity, excellence and respect.

We offer hybrid working (minimum eight days a month working on at our office in Chancery Lane), a generous flexible benefits package, a positive working environment and the opportunity to develop your career within a professional organisation.

This role is a full-time position (Monday to Friday), but we are open to considering part-time or alternative working patterns on a case-by-case basis at the point of appointment.

If you would like to have an informal discussion any aspect of the role, please contact Nick Denys on

The Law Society represents solicitors in England and Wales. From negotiating with and lobbying the profession's regulators, government and other decision makers, to offering training and advice, we're here to help, protect and promote solicitors.

Please note: if you are an internal applicant, Pay Policy will apply.

The International Federation of Gynecology and Obstetrics (FIGO) is the world’s largest alliance of national societies of obstetrics and gynaecology, bringing together professionals from more than 139 countries and territories. For over 70 years, FIGO has collaborated with the world’s top health, rights and donor bodies. We are in official relations with the World Health Organization and consultative status with the United Nations.

FIGO is dedicated to the improvement of the health and rights of women and girls and to the reduction of disparities in health care, as well as to advancing the science and practice of obstetrics and gynaecology. We pursue our mission through education, research implementation, advocacy and capacity building with our member societies.

The Head of Secretariat plays a pivotal role in supporting the governance, strategic coordination, communications, and operational effectiveness of the charity. This position ensures that the FIGO Board, FIGO Council, committees, and the FIGO member societies are well-supported, informed, and engaged, and that the charity’s governance and decision-making processes are transparent, inclusive, and compliant with legal and regulatory requirements.

Join our charity as Membership Operations Administrator, helping us to support teachers, champion great teaching and raise the status of the profession by supporting the charity’s membership operations and providing great customer service for current and prospective members. 

Unfortunately we are unable to consider applicants based outside of the UK at this time.

For an audio description of this role, please visit our website - https://chartered.college/join-the-team/

Job Title: Membership Operations Administrator

Reports To: Membership Operations Manager

Salary: £26,500 per annum (FTE)

Contract: Permanent, part-time

Hours: 21 hours per week, we offer some flexibility with hours, although the working week must include  Mondays

Benefits: Flexible working, generous annual leave, 8.5% employer pension contribution, Paycare, individual and team professional development/learning budget. A full list of our benefits can be found in the application pack. 

Based: Office / hybrid. Currently once a week in the office (based in central London) is required. The Membership Operations team are (often, but not always) in the office on a Wednesday

Start date: Ideally the person will be in post on, or short after, 20th January 2026

Deadline and interview: 

• Applications close at 08:00 on Wednesday 10th December 2025 
• One round interview process, involving a task and competency-based interview
• Interviews will be held in person at our London office (WC1N) on Monday 15th December 2025 

We will be reviewing applications on a rolling basis so may interview sooner, if a suitable candidate is identified.

Application: Please apply by uploading your CV and cover letter. Please use the guidance in the application pack when writing your cover letter. We encourage you to apply promptly as we will be reviewing applications as they are received and may complete the process earlier than expected if an excellent candidate is identified at an early stage​.

The Organisation

The Chartered College of Teaching is a charity and the professional body for teachers. We are working to empower a knowledgeable and respected teaching profession through membership and accreditation.

We are dedicated to bridging the gap between practice and research and equipping teachers from the moment they enter the classroom with the knowledge and confidence to make the best decisions for their pupils.

Our activities mainly focus on four key areas:

• membership
• teacher CPD and accreditation
• research, policy and events
• online and print resources

Since opening membership in 2017, we have grown rapidly. In total our work reaches over 40,000 teachers and more than 3.6 million young people. We are a growing and multi-skilled team of 30 people, supported by a Board with a significant track record of experience in a range of fields. Our business plan focuses on growing membership and Chartered Status, strategic positioning of the College in the education sector, and providing meaningful professional learning opportunities for the teaching profession.

The Opportunity

We are looking for a highly-motivated and organised Membership Operations Administrator to join the charity. This is an exciting opportunity for someone who wants to develop their customer service and administrative skills.

Reasons why this role could be great for you:

• You will have autonomy for delivering excellent customer service to our members and offer them a seamless experience, providing timely communications and responses to queries and phone calls
• You enjoy interacting with people and collaborating with colleagues across the organisation and working on a range of different tasks across teams
• You will be helping to grow the professional membership organisation for the teaching profession and be part of the team driving the organisation forward at an exciting time for the future of the College.

Main areas of work

• Manage and respond to queries from members via email and telephone, ensuring that you respond professionally and within agreed timeframes
• Support members to access their membership features, including logging on to our online platforms to access courses, content and our online shop
• Manage Group accounts and renewals effectively, including liaising closely with Groups contacts, issuing quotes and invoices
• Ensure that all contact and communications are compliant with relevant data protection and security standards

Additional areas of work

• Provide administrative support during the Fellowship process
• Generate regular reports on membership to inform organisational KPI reporting
• Provide administrative support for the Membership Operations Team
• Alongside your main areas of work, you will also participate in meetings and be encouraged to participate in CPD learning activities and training to maintain and develop your knowledge and skills.

About You

You don’t need to have expertise in absolutely all areas, but we’re looking for someone who is motivated by our mission, enjoys interacting with people on a range of tasks and is passionate about providing great customer service. Systems you would be using include Google Workspace, Salesforce,  Submittable, Zoom and Slack.

Experience and skills

Essential:

• Excellent written and oral communication skills 
• Experience of delivering high quality customer service, managing relationships with customers or other stakeholders and providing an excellent experience 
• Confident user of technology (email, online meeting tools and Microsoft Office / Google Workspace or similar); comfortable with learning new technology systems 
• Experience of working in a busy administration / office role with competing priorities
• Excel and data analysis skills 

Desirable:

• Experience of Salesforce or other CRM systems 
• Knowledge of GDPR and how it relates to the storage, retention and use of personal data 
• An interest in the membership and/or education sector and the support and development of teachers

Why Us?

As an organisation we care deeply about creating a working environment that supports our people to grow personally and professionally. These are reflected in our organisational values which outline the distinctive working culture we are looking to create. In particular, these values are reflected in our commitment to: 

• Flexible working: responsive management, flexible hours, hybrid or fully remote working 
• Professional development, including formal and informal training and support 
• Transparency and ownership: we have an open culture that ensures all staff guide our strategic direction 
• Mental health and wellbeing: access to health and wellbeing advice and health cash plan.

Diversity and inclusion at the Chartered College 

As a growing organisation we are committed to:

• Becoming increasingly representative of the sector and geographies that we operate in
• Providing a positive experience of work as part of an inclusive culture led by our organisational values 
• Maintaining an annual EDI action plan - led by the internal team. 

What to expect from the recruitment process

• All applications are anonymised until the point of interview
• Line Managers trained in recognising bias
• We implement a standardised interview template and competencies matrix for a fair and transparent process
• We intend to interview in person at our offices but will make any necessary accessibility adjustments on request

If you require any adjustments in order to proceed with an application please let us know.

For more information about joining the Chartered College, please see our website.

Your Personal Data

As part of the recruitment process, the Chartered College of Teaching collects and processes personal data relating to job applicants. The organisation is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

Pre-employment checks

All conditional offers of employment are subject to:

• Two satisfactory references
• Proof of qualifications
• Eligibility to work in the UK.

We are an employer committed to the safeguarding of children and young people.

Interim Head of Marketing (12-Month Contract) with well-established Membership Association

Location: Hybrid - London, 2-3 days from their Blackfriars office.
Contract: Interim, 12 months FTC

Our client is is one of the UK's largest membership organisations, with over 400,000 members and 1,000+ local groups. Each branch offers opportunities for people in later life to learn, share skills, and connect for fun. At the heart of this movement is the national charity supporting local communities, raising awareness, and championing positive ageing and lifelong learning.

The Opportunity
For the first time, our client is recruiting a Head of Marketing and looking for you to create a new dedicated marketing strategy to transform how the organisation engages with members, partners, and the wider public. This newly created interim role is perfect for a commercially minded Marketing Strategist who thrives on building something from the ground up.

You'll lead the development of the new marketing strategy, shifting the organisation from a communications-led approach to a marketing-centric function. Working closely with the CEO and senior leadership team, you'll shape brand positioning, drive audience engagement, and lay the foundations for long-term awareness riaisng and membership growth.

What We're Looking For
* A strategic thinker with proven experience in senior marketing leadership roles.
* Someone who can combine creativity with data-driven insight to deliver measurable impact.
* A collaborative leader who can inspire a small team and work effectively with volunteers and stakeholders.
* Experience from the membership sector is desirable, but not essential.

Why Join?
This is a unique chance to make a lasting impact on one of the UK's most respected movements. You'll have the freedom to innovate, influence, and create a marketing blueprint that will shape our clients future.

Application process: There are three bespoke questions to answer once short-listed, so there is no need to write a cover letter.

Deadline: 9am, Wedensday, 10th December 2025
Interviews: w.c. 15th December 2025

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

• Role: Membership Services Manager (Member Relations)
• Department: Development
• Hours: Full-time, 41 hours per week (including one hour paid lunch break)
• Working Type: Onsite
• Contract: Permanent
• Salary: £35,928 per annum
• Application deadline: 12pm (midday) on 24 November 2025

About the role

The British Museum is proud to be one of the world's most visited museums. In 2024, its home in Camden received 6.5 million visitors, more than any other museum in the UK. Against this backdrop, the British Museum is now undergoing an extraordinary transformation, and we look forward to the upcoming display of the Bayeux Tapestry.

As Membership Services Manager (Member Relations), you will take responsibility for the management and administration of primarily back-of-house Member relations and support, with a particular focus on managing the Membership contact centre and maintaining a first-class service for all Members.

Key areas of responsibility

• Customer Service: you will set and maintain expected standards of customer service across the team, manage the response to all phone, email and postal queries while maximising the support given to Members. In addition, you will act as the department's customer care champion and key point of collaboration and escalation for complex queries impacting Members.
• Team Management: You will take primary responsibility for the management, recruitment and administration of the Member Relations team within Membership Services. You will ensure that team are fully supported in their roles and in delivering the best service for Members.
• Membership Contact Centre: You will take primary responsibility for the management of the Membership contact centre, overseeing its functioning, allocation of work, effectiveness, reporting, administration of payments and financial reconciliation

If this sounds like the right opportunity for you, then we'd love to hear from you. A full job description is available below; this details the key dimensions of the role and the person specification.

About you

The successful candidate should demonstrate:

• The ability to Tackle complex problems while delivering the best outcomes for the Museum and Members alike,
• Previous experience in a busy customer service role, ideally working in a senior role or managing a telephone contact centre/customer inbox.
• Strong expertise and experience with CRM databases (preferably with experience of Raiser's Edge) as well as experience with credit and debit card payment systems
• Experience with resolving complex problems and handling complaints
• Fantastic telephone manner and correspondence skills
• First-class time management, for themselves and team members

Benefits include:

• Be a part of a world-renowned institution, where history, culture, and innovation come together!
• 25 days annual leave (rising to 30 days after long service) plus 2.5 privilege days, in addition to bank holidays
• Generous civil service pension scheme (find out more here)
• Complimentary exhibition tickets
• Free entry at paid national museum and gallery exhibitions
• Free and discounted entry to international cultural organisations
• Interest-free travel loans and rental deposit loans
• Employee Assistance Programme for mental health support

Our Values

Our values drive everything we do, from how we handle our objects to how we work in our team to fostering a culture where everyone feels heard and empowered. These are:

• Care Deeply
• Embrace the Unknown
• Spark Curiosity
• Value Many Voices

Additional details

If you have any additional needs that we should be aware of to support you with your application, please provide details

The British Museum is committed to promoting equality of opportunity for all employees and job applicants. We aim to create a working environment in which all individuals can make best use of their skills, free from unlawful discrimination or harassment. We value the benefits that a diverse workforce brings to a museum which represents world culture. The Museum is committed to ensuring that no job applicant suffers unlawful discrimination because of any protected characteristics. Our recruitment procedures aim to ensure that individuals are treated in line with their relevant knowledge, skills and experience.

*Unfortunately, for this role we are unable to offer Sponsorship to applicants*

The Museum also adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.

Administrator

Location: Hybrid – Holborn, London (office & remote)
Contract: Permanent, full-time (Monday to Friday 40hrs pw)
Salary: £28,000 – £30,000 per annum

We are recruiting an organised, proactive, and digitally confident Administrator to join a UK professional membership organisation. This role is pivotal to ensuring the smooth operation of day-to-day activities and enhancing the experience of members through accurate administration, clear communications, and well-coordinated events.

Key Responsibilities:

• Manage all aspects of membership, including applications, renewals, updates, and communications, ensuring a positive experience for members.
• Coordinate governance processes, committee meetings, elections, and the Annual General Meeting, including agendas, reports, and accurate documentation.
• Support the creation and distribution of newsletters, website content, and social media updates, helping to engage and inform the membership community.
• Assist with the planning and administration of annual conferences, awards, and other events, liaising with committee members, delegates, and suppliers to ensure seamless delivery.
• Provide general administrative support, including office coordination, event logistics, and responding to member enquiries.
• Contribute to continuous improvement of systems, processes, and member engagement initiatives.

Skills and Experience:

• Strong attention to detail and excellent organisational skills, with the ability to prioritise and manage multiple tasks.
• Experience with CRM or membership databases; digital tools such as Mailchimp, Canva, or PandaDocs are desirable.
• Experience organising events, meetings, or professional gatherings.
• Excellent written and verbal communication skills, with confidence engaging with a diverse membership and stakeholders.
• Flexible, proactive, and collaborative, with the ability to work independently as required.

This permanent, full-time role offers hybrid working, a supportive and professional environment, and the opportunity to make a real impact on member engagement and the organisation’s activities.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.