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Project Manager: Voices for Health Equity
Job Description and Person Specification
Job title Project Manager: Voices for Health Equity
Hours 35 hours per week
Salary Between £37,000 - £43,750. Placement within the band will depend on skills and experience, with the upper end reflecting significant, directly relevant expertise.
Location Hybrid work between home and our Vauxhall office, as well as regular travel to in-person events across England. Please read more about our approach to hybrid working in the relevant section below.
Reports to Director of Evidence and Improvement
National Voices
Making what matters to people matter in health and care
National Voices is the leading coalition of health and social care charities in England. We have more than 200 members covering a diverse range of health conditions and communities, connecting us with the experiences of millions of people. We work together to strengthen the voice of people: patients, service users, carers, their families, and the voluntary organisations that work for them.
Our Vision:
People shaping their health and care.
Our Mission:
We advocate for more inclusive and person centred health and care, shaped by the people who use and need it the most.
We do this by:
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Understanding and advocating for what matters to people especially those living with health conditions and groups who experience inequalities.
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Finding common cause across communities and conditions by working with member charities and those they support.
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Connecting and convening charities, decision makers and citizens to work together to change health and care for good.
The Role
National Voices has been commissioned by the Care Quality Commission (CQC) to deliver their work with the CQC Public Engagement Network. The Public Engagement Network is a group of 200+ charities with reach into communities experiencing health inequalities across England. By engaging with these organisations, the CQC’s aim is to ensure that local health and care services meet the needs and preferences of the communities they serve.
For both organisations this is much more than just another engagement contract, it is a new partnership designed to make the voices the CQC hears from more than the sum of its parts. In our work with the Public Engagement Network, we are committed to:
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Ensuring meaningful participation of people and communities
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Championing accessibility and inclusion
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Valuing VCSE organisations as equal partners
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Ensuring insights collected lead to impact and action
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Investing in the long-term capacity and agency of VCSE organisations
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Being brave and principled – acting with courage and not shying away from difficult conversations
The Voices for Health Equity Project Manager role is to:
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Lead the delivery of the Public Engagement Network contract from inception through to delivery, learning and evaluation, including co-ordinating an integrated management team including representatives of our two partner organisations.
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Build, manage and sustain the Public Engagement Network, creating a range of opportunities for members to participate, and ensuring relationships are meaningful, inclusive and mutually beneficial.
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Ensure high-quality insight is captured from the network, analysed and translated into learning, improvement and influence.
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Provide day-to-day project governance, quality assurance and risk management.
The role is delivery-focused and externally facing, with significant responsibility for programme management, partner relationships and ensuring National Voices’ values are embedded in how CQC uses the insights generated.
Responsibilities
Programme and client management
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Lead the end-to-end delivery of the Public Engagement Network programme, including co-ordinating an integrated management team including representatives of our two partner organisations.
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Manage individual project plans, budgets, risks and dependencies, escalating issues appropriately and ensuring delivery remains on track.
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Oversee subcontracted work, including agreeing briefs, managing performance, quality assuring outputs and approving invoices.
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Act as the main point of contact for the commissioners, and lead on regular reporting obligations and on programme evaluation.
Building and managing the Public Engagement Network
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Take lead responsibility for engaging, stewarding, supporting and retaining a network of VCSE organisations with reach into marginalised communities and those experience inequalities.
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Design and deliver engagement approaches with the network and those they represent that prioritises trust, long-term relationships and mutual benefit.
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Oversee the delivery of learning events, sense-making sessions and other opportunities that support members to build confidence, skills and influence.
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Ensure participants are appropriately supported, reimbursed and recognised for their contribution.
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Ambitiously grow the Network, through participating in outreach events, ongoing communication activities and more.
Co-ordinate and support activities capturing insight, learning and impact
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Co-ordinate and support colleagues with projects that capture qualitative and quantitative insight from people with lived experience, including insight capture events, focus groups, interviews, advisory groups etc.
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When needed, support the analysis and synthesis of insight into clear themes, findings and recommendations.
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Work with colleagues to ensure insight informs National Voices’ wider influencing, improvement and learning activity.
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Support effective feedback loops, ensuring participants understand how their input has been used and what impact it has had.
Governance, quality and risk management
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Provide day-to-day programme governance for assigned projects, operating within agreed frameworks and reporting arrangements
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Contribute to internal management groups and partnership meetings as required
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Maintain and review risk registers and quality assurance processes.
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Ensure safeguarding, data protection, accessibility and ethical considerations are embedded in all activity.
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Support preparation of regular performance and impact reports for internal and external audiences.
Partnership and stakeholder management
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Work closely with partner organisations to deliver programmes collaboratively, modelling National Voices’ values and ways of working
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Build effective relationships with senior stakeholders across the CQC, VCSE organisations and delivery partners.
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Represent National Voices at external meetings, events and learning forums as required.
Line management and internal leadership
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Line-manage the Voices for Health Equity Project Officer including overseeing day-to-day work, quality assuring outputs, holding regular 1-2-1s as well as setting annual objectives and completing appraisals.
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Provide matrix management for other National Voices of colleagues including other Manager roles and other officers, as and when work requires.
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Work in sync with other managers across National Voices, contributing to a joined-up, supportive team culture
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Deputise for the Director of Evidence and Improvement, or other senior colleagues, when required.
General
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Take a proactive approach to including people with lived experience and members in all areas of work
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Support the development of funding bids and proposals, including shaping delivery models and costing activity.
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Follow organisational processes to measure, monitor and communicate the impact of our work
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Support good project, financial and data management
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Contribute to team planning activities and undertake other relevant duties as appropriate
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Be prepared to take part in full-day events and, with sufficient notice, events outside core working hours
Person Specification
Values, attitudes and behaviours
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Passionate about National Voices’ mission and the meaningful involvement of people with lived experience
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Strong commitment to equity, inclusion and reducing health inequalities
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Proactive, flexible and comfortable working in complexity
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Calm under pressure and able to manage multiple priorities while maintaining quality
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Confident in building relationships and constructively challenging where needed
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Comfortable working collaboratively and taking responsibility for delivery
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Energised by breadth and variety, able to work effectively across diverse topics and themes while spotting connections and opportunities for impact
Skills and abilities
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Strong project or programme management skills, with experience delivering complex, multi-stakeholder work
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Demonstrable experience of working with people with lived experience and/or VCSE organisations in a meaningful and inclusive way
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Excellent communication skills, including the ability to translate complex insight into clear, accessible outputs
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Experience of managing partnerships, subcontractors or commissioned work
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Strong organisational skills, with the ability to prioritise, plan and manage risk
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Experience of quality assurance, reporting and working within governance frameworks
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Excellent people skills, with the ability to lead, support and motivate others
Experience, knowledge and understanding
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Demonstrable experience in leading insight generation projects which have led to real-world impact and improvements.
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Experience in engaging with people experiencing inequalities in a safe and meaningful way.
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Experience of managing funder relationships and generating income.
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Experience of facilitating and presenting at events and workshops.
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Experience of managing and building coalitions or groups of VCSE or other membership organisations (desirable)
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A understanding of qualitative and quantitative approaches to evidence generation and analysis (desirable)
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Project management qualifications (desirable)
Our approach to hybrid working
We recognise the importance of coming together regularly, in-person, as a team, so we can share learnings and spend social time with each other. We also recognise that people need flexibility, and that homeworking enables focused work and can fit well in people’s lives.
We ask all staff to take part in pre-arranged team meetings which take place every six weeks in our office space. We also might ask you to meet in-person with members of your team from time to time, or to be available for face-to- face meetings with clients and partners where this enhances the work.
We assume that this would usually not amount to more than one day per fortnight for people who work full time. We are happy to discuss how this sits in your life. This can be agreed by your line manager.
In addition, because this role involves engaging with and recruiting to a large network of VCSE organisations, the post holder will be required to regularly attend in-person events across England. These are likely to take place around once a month and may sometimes require overnight stays. Travel, accommodation and subsistence costs for events across England will be paid, however, travel to our London office will be at the expense of the postholder.
Please note that our offices are fully wheelchair accessible and that we are committed to making our workplace fully inclusive.
Application guidance
Please submit a CV and answer the questions in the application form to apply.
Applications should be addressed to our Director Evidence and Improvement, Sarah Sweeney, and submitted through CharityJob.
Please specify any access or other requirements of which we need to be aware for the online interview.
The deadline for applications is noon on 20th March 2026.
The interviews will take place on Thursday 26th March on Microsoft Teams. Details of an interview task and interview questions will be emailed to you in advance.
We are committed to diversifying our team in order to broaden the insight and experiences we can draw on, and to do our work more credibly. In particular, we would welcome applications from people from racial and ethnic minority backgrounds and men, who are both underrepresented in our team. Our offices are fully accessible and we are a Disability Confident and an LGBT+ friendly employer.
Please submit a CV and answer the questions in the application form to apply.
Applications should be addressed to our Director Evidence and Improvement, Sarah Sweeney, and submitted through CharityJob.
Please specify any access or other requirements of which we need to be aware for the online interview.
The deadline for applications is noon on 20th March 2026.
The interviews will take place on Thursday 26th March on Microsoft Teams. Details of an interview task and interview questions will be emailed to you in advance.
The client requests no contact from agencies or media sales.
Thank you!
Job title: Membership Manager
Reports to: Senior Manager, Team and Operations
Salary: £38,000 to £42,000 dependent on experience
Hours of work: Full time
Location: This role is office based located near Russell Square and Chancery Lane, London
RSTMH is a charity and membership society for those working or interested in tropical medicine and global health, and currently have around 2,000 members and Fellows from more than 100 countries, with a network of more than 10,000 involved with our work in some way. We are looking for an experienced Membership Manager who will help us manage all aspects of our membership programme. This involves maintaining high levels of retention and developing and delivering new recruitment strategies for members across the world.
The role will also focus on developing membership journey programmes to ensure our members receive a top quality service from the Society and that all membership processes are undertaken with efficiency, energy and effectiveness.
The Membership Manager will also play a crucial role in ensuring that we are promoting RSTMH, and its membership offer, to our members and supporters. This person would be the first point of contact for our members and so must be professional, a sound communicator and efficient in their approach.
Part of this role involves creating policies and processes to ensure members feel valued at each stage of their journey with RSTMH, developing new marketing products and materials for recruiting and retaining members where necessary.
The successful applicant will have membership management experience within a relevant charity or learned society and will relish the opportunity to take on a new challenge, working on their own initiative for much of the time.
The role
- Lead on developing and implementing current strategies to increase members of RSTMH, including monitoring and evaluating performance against plans and KPIs
- Analyse, identify and develop plans to optimise member journeys
- Manage enquiries from current/prospective members in a professional, timely manner, to agreed service targets
- Cultivate strong relationships with members and understand their specific needs so that RSTMH can support them most effectively via targeted communications
- Establish and maintain systems to report and evaluate RSTMH’s membership retention and recruitment success
- Deliver reports to keep the team, CEO and Board up to date with progress on membership activities and strategy
- Support the Senior Manager with leading our CRM (CiviCRM) development work
- Work with the team to develop activities and marketing campaigns to improve membership value, recruitment and retention take-up, achieving target conversion rates from other activity areas and feeding into relevant strategies and communications
- Collaborate with department Managers to increase membership recruitment within their stakeholder groups
- Develop and oversee communication templates for members, and ensure these are kept up to date
- Keep up to date with best practice in membership management
- Ensure the RSTMH website, journals, materials and other channels have up to date membership information
- Work with a third-party finance company to ensure membership subscription payments and renewals are processed efficiently and effectively, and ensure payment processes are fit for purpose, including payments from other currencies
- Assist with the agenda and delivery of the International Members Committee to ensure RSTMH’s offering to members and Fellows fulfils the overarching Society strategy and supports membership goals
- Work closely with the Communications Manager to commission and create content for the bi-weekly Members newsletter and membership recruitment campaigns
- Represent RSTMH at relevant events to promote membership and track success of these activities
- Explore new opportunities to expand membership, through new membership types, marketing opportunities or any other means
Person specification
- Passion and commitment to the work and goals of the Society
- At least 3 years' experience of working in a membership role, with experience of recruitment and retention campaigns
- Experience of working in a learned society or membership organisation
- At least 2 years’ experience using CRMs (specific experience with CiviCRM and SearchKit would be highly desirable)
- Experience of developing and delivering successful membership programmes that have increased recruitment and demonstrably reduced attrition.
- Experience of creating compelling messages to different audiences
- Highly organised, with ability to self-plan and prioritise workloads
- Ability to communicate technical details to non-technical people
- Experience of using social media in a professional capacity
- An understanding of current and emerging membership and marketing trends
- A solid understanding of relationship building and how to create a compelling membership journey
- Excellent oral, copywriting and communication skills
- Effective decision-making skills
- Self-starter, able to work proactively and think ahead
- Strong relationship builder
- Good understanding of the analytical methods used to increase engagement from members, and knowledge of approaches to increase member interaction
- High degree of integrity and professional credibility
- Good team player, with an understanding of the challenges of working in a small team
- Resilience under pressure
- Flexibility to work outside of office hours, and to travel within the UK and beyond, as required
- Knowledge of global health or international development is desirable
The deadline for this role is 5pm GMT 8th March.
Please click the apply button and send your CV and a supporting statement of up to 1,000 words (where it asks for your cover message or covering letter) to include how your experience matches the duties and skills for the role, it will be sent automatically to us.
N.B. Applications submitted without a supporting statement may not be considered.
No agencies please.
Please send your CV and supporting statement of up to 1,000 words to include how your experience matches the duties and skills for the role, it will be sent automatically to us. Applications submitted without a supporting statement may not be considered.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Talent Set are delighted to partner with a fantastic professional membership organisation on a Communications Officer role. This position offers an opportunity to shape external messaging, support internal communications, and enhance the organisation’s reputation through strategic storytelling and relationship-building.
Key Responsibilities
- Develop and deliver compelling communication campaigns across various channels to promote initiatives and events.
- Manage content creation for newsletters, social media, and website updates, ensuring alignment with the organisation’s brand voice.
- Support the organisation’s internal communication strategies to foster engagement and share key updates effectively.
- Build and maintain relationships with media, stakeholders, and internal teams to facilitate effective information flow.
- Monitor and analyse communications effectiveness, providing actionable insights for continuous improvement.
Person Specification
- Experience across membership organisations and or related sectors
- Excellent written and verbal communication skills, with a keen eye for detail.
- Ability to produce audience-focused content that is clear, engaging, and accessible.
- Experience managing digital platforms such as social media and organisational websites.
- Strong organisational skills with the ability to manage multiple projects simultaneously.
- Ability to collaborate effectively with diverse teams and external partners.
- Creative mindset with a proactive approach to problem-solving.
What’s on Offer
Working Pattern: Hybrid working with 1 day a week in London office
Salary: £33,500 - £34,000
How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.
Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
Thank you!
The UK Health Alliance on Climate Change (UKHACC) is a registered charity that brings together the UK’s leading health organisations, representing more than one million health professionals, to advocate for responses to climate change that protect and promote health. Through coordinated, collective action, the Alliance communicates the relationship between health and climate change to government, the public and other health professionals.
We are seeking a dynamic, motivated, and professional Director with excellent policy, project management, and interpersonal skills, experience in strategic communications and change. The right candidate ideally also has experience in advocacy, and a track record of building consensus and leading campaigns. .
The Director will be responsible for the Alliance’s overall strategy, oversight of the communications, policy and public affairs programmes, projects, and engagement with Alliance members and key external stakeholders. They will work closely with the Chair and trustees and develop good working relationships with senior leaders and public affairs and communications teams from the membership organisations that make up the Alliance. As the sole employee, the Director needs the professional capacity to coordinate strategic and operational delivery across all areas of the charity and ability to manage multiple stakeholder relationships. They will develop and lead a strategic focus to increase income generation and build a small team of staff to enable the organisation to continue to grow.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the Role
We are looking for a motivated and detail driven Careers and Workforce Coordinator to join our Faculties Team, supporting both the Faculty of Intensive Care Medicine (FICM) and the Faculty of Pain Medicine (FPM).
This is a fantastic opportunity to contribute to workforce planning, recruitment, quality management and practitioner development, areas that directly influence clinical practice and patient care across the UK.
In this role, you will act as the administrative lead for all matters relating to workforce, recruitment, careers and practitioner support. You will also play a key part in coordinating quality workstreams across both Faculties.
Your work will range from data analysis and resource development to stakeholder engagement and committee support, offering variety, responsibility and the chance to work within a collaborative and supportive team.
Key responsibilities include, but are not limited to:
- Leading workforce related projects and responding to queries across both Faculties
- Managing workforce censuses and surveys, including data preparation, analysis support and reporting
- Supporting regional workforce engagement events and producing follow up reports
- Coordinating recruitment workstreams, including drafting person specifications, managing website content and organising Interviewers’ Training Days
- Ensuring workforce developments are clearly and accurately communicated
- Leading on matters relating to Advanced Critical Care Practitioners (ACCPs), including curriculum support and Higher Education Institution (HEI) accreditation
- Serving as secretary to committees and working groups, including preparing agendas, drafting papers, providing advice, taking minutes and tracking actions
About You
You will be an organised and detail focused administrator with experience managing varied workloads under pressure. You will have strong experience in committee administration, including accurate minute taking, and will be confident producing high quality written and database work.
You will also bring excellent communication and interpersonal skills, strong IT proficiency (Word, Outlook and Excel), and the ability to interpret and simplify complex information. Experience within a membership organisation or medical education environment is desirable.
The Package
This is a part-time, fixed term position with a competitive employee benefits package, which includes (but is not limited to):
- 16 days of annual leave, plus bank holiday
- 1 additional paid day of leave for the purpose of celebrating your birthday
- Healthcare support through Benenden Health
- Up to 12% pension contribution
- Hybrid and flexible working
- Wellbeing hour once a week
- Cycle to work and employee discounts schemes
- Training and development opportunities
- Access to Mental Health First Aiders and Employee Assistance Programmes
About the College
The Royal College of Anaesthetists is the professional body responsible for the specialty throughout the UK. We are the third largest medical royal college in the UK by membership. With a combined membership of more than 24,000 Fellows and Members, we ensure the quality of patient care by safeguarding standards in the three specialties of anaesthesia, intensive care and pain medicine.
At RCoA Equality, Diversity and Inclusion is a core part of our culture, so it is important to us that this is reflected in everything that we do. We welcome all individuals irrespective of age, race, sex, gender identity or expression, sexual orientation, ethnicity, religion or belief, disability, marital or civil partnership status, or parental and caring responsibilities to ensure we actively embrace an inclusive and representative culture that encourages, supports and celebrates our differences.
Unfortunately, due to the volume of applications, we are unable to provide detailed feedback to candidates on their application. Only short-listed applicants will be contacted after the closing date.
Applicants must reside and have the right to work in the UK. No agencies please.
The client requests no contact from agencies or media sales.
Thank you!
Are you passionate about supporting people, providing guidance, and keeping essential processes running smoothly? We are looking for a Membership and Registry Officer to join our client on a temporary basis, helping deliver a high-quality experience to members, prospective registrants, and key stakeholders.
This role is ideal for someone who thrives in a customer-focused environment, enjoys working with data and CRM systems, and is confident communicating across a range of channels. You'll play an important part in supporting membership and registration processes, ensuring accuracy, consistency and excellent service.
About the Role:
You will support the Membership and Professional Standards Department to:
- Provide efficient administration for membership and registration processes
- Process applications, elections, reinstatements and transfers
- Respond to membership and subscription enquiries
- Maintain and improve data integrity within the CRM
- Support recruitment, engagement and retention activities
- Contribute to departmental targets for subscriptions, recruitment and retention
- Provide guidance to prospective and upgrading members via email, phone, video call and social media
- Support the conversion of new and existing enquiries into membership and registration
- Record and monitor recruitment and retention activity, producing clear statistics and reports
- Assist with communications to existing, new and prospective members
- Create and coordinate recruitment and retention campaigns, including related CRM administration
- Actively follow up leads and enquiries
- Assist with company annual payment scheme administration
- Update member records with accuracy and care
- Help deliver clear and consistent messaging on membership and registration benefits
- Contribute copy and digital content for newsletters, social media, and website blogs
- Support promotional activity across digital platforms
- Assist with creating content such as case studies, fact sheets, FAQs and digital assets
- Support with the design and production of promotional materials for events and campaigns
- Respond to enquiries via email and phone
- Support processing of membership and registration applications
- Handle reinstatements, transfers and dual registration requests
- Support annual subscription communications and renewals
- Process payments (credit card, cheque, BACS) and issue reminders, notices and receipts
- Assist with annual and monthly Direct Debit processes
- Support subscription reconciliation and data management
- Maintain CRM data, ensuring accuracy of records, demographics and post-nominals
- Issue usernames, passwords and updated correspondence as required
- Assist with Branch and Committee data updates
- Experience in a membership organisation, professional body, or customer-focused environment
- Ability to provide clear, accurate advice by email, phone and in person
- Strong written and verbal communication skills
- Excellent organisation skills and the ability to manage day-to-day work effectively
- A collaborative approach and ability to build rapport with stakeholders
- A high level of accuracy and attention to detail
- Confidence using multiple IT systems, especially Microsoft tools
- Ability to analyse data and present information clearly
To apply for the Membership and Registry Officer role, please reply and upload your CV quoting reference 82451SOH and we can provide more information to you.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Thank you!
The Talent Set are delighted to partner with a professional membership organisation on a fantastic Content Creator role on a 9-month fixed term contract. This position offers the opportunity to develop engaging content that effectively communicates the organisation’s mission and supports their wider objectives in a dynamic, on-site environment.
Key Responsibilities
- Create and manage diverse content across platforms, including websites, social media, newsletters, and reports.
- Collaborate with teams to develop content strategies aligned with organisational goals.
- Ensure all content meets brand standards and audience needs through high-quality, innovative delivery.
- Monitor content performance and adjust strategies to maximise engagement.
- Support the production of digital and print materials that enhance brand visibility and member engagement.
Person Specification
- Proven experience in content creation, digital marketing, or related fields.
- Excellent written and verbal communication skills.
- Ability to adapt tone and style for different audiences and platforms.
- Strong organisational skills with the ability to manage multiple projects simultaneously.
- Familiarity with content management systems and social media analytics tools.
- Creative mindset with attention to detail and a passion for storytelling.
What’s on Offer
Salary: £38,879 - £39,407 per annum
Hybrid working- 1 day a week in London office with flexibility
How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.
Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
Thank you!
About the role
The Membership Officer will play a key role in driving the growth and success of our membership programme.
Balancing proactive sales and advocacy with precise administration, managing the full subscription lifecycle from new applications to monthly renewals and financial workflows.
This role will ensure every member interaction is accurate, professional and supports both service delivery and income growth, while cross-selling NCVO services to maximise impact.
Key responsibilities
- Deliver seamless membership journeys through high-volume, detail-focused administration.
- Manage the subscription lifecycle, including accurate invoicing, renewals, and audits.
- Identify and act on growth opportunities to support membership expansion.
- Cross-sell NCVO services while ensuring financial and administrative excellence.
This is an exciting opportunity for a meticulous, customer-focused professional who enjoys combining operational precision with proactive engagement. You’ll be central to ensuring membership satisfaction, driving growth, and supporting NCVO’s mission to strengthen and empower the civil society sector.
Your background
- Experience in membership, customer service, sales support or subscription-based environments.
- Proven ability to manage high-volume administration with strong attention to detail and accuracy.
- Experience overseeing billing, invoicing, renewals or financial workflows.
- A track record of identifying growth opportunities and confidently cross-selling services.
- Strong CRM and data management skills, with a commitment to data integrity.
- Excellent communication skills and a professional, customer-focused approach.
This is an opportunity to be in a vital role at the heart of an organisation that champions and strengthens civil society. You’ll contribute directly to membership growth and satisfaction, making your work both commercially meaningful and purpose-driven.
About the team
Membership and Customer Services is a newly evolved team that exists to grow, connect and convene NCVO’s membership. The team acquires roughly 1,400 new members a year and offers care and support to retain 90% of its current 17K members.
We may close applications early if we receive a high volume of interest, so apply as soon as you can.
Why join us
With members at the heart of everything we do, we champion the charities and volunteers who make a daily difference to our communities across England. Join us and help us make communities stronger and support us making a bigger difference!
Some of NCVO’s great benefits include:
- 25 days’ annual leave (pro-rata for part-time staff), increasing based on years of service
- five days’ volunteering leave (pro rata for part-time staff)
- enhanced pay for maternity/adoption leave
- generous employer pension contribution of up to 8.5% of salary.
Find out more about the benefits of working at NCVO.
Thank you!
About the role
The Membership Development Manager is responsible for evolving NCVO’s membership proposition into a high-performing programme with significantly expanded reach. This role will be the innovative and strategic lead for income generation and service offerings within the organisation.
This role will work cross-functionally to deliver membership excellence whilst driving the design and implementation of new features and markets.
Key responsibilities
- Building high impact partnerships and initiatives with external organisations.
- Data focussed decision making, championing informed evidence based decision making for launching new service lines.
- Identifying and launching new products to established offerings in order to drive membership innovation.
- Relationship management and negotiation . This role will lead in driving through significant change to our membership with real commercial focus.
This is an exciting opportunity for a strategic, commercially minded leader who thrives on innovation and growth. You’ll shape the future of NCVO’s membership, expand our reach and play a central role in strengthening both our sector influence and long-term sustainability.
Your background
- Track record in business development and membership innovation.
- Great background in stakeholder and relationship management across all levels.
- Examples of where you have developed new or enhanced existing service offerings within membership environments.
- Managing relationships with external service providers.
This role is a great opportunity to curate the service offering our customers receive from providers and services as well as their relationship with NCVO.
An exciting time to join with new structure and investment across the team, we're looking to ensure we are always improving the high standards our membership can expect as well as identifying future demand areas to expand into and grow even further.
About the Team
Membership and Customer Services is a newly evolved team that exists to grow, connect and convene NCVO’s membership. The team acquires roughly 1,400 new members a year and offers care and support to retain 90% of its current 17K members.
We may close applications early if we receive a high volume of interest, so apply as soon as you can.
Why join us
With members at the heart of everything we do, we champion the charities and volunteers who make a daily difference to our communities across England. Join us and help us make communities stronger and support us making a bigger difference!
Some of NCVO’s great benefits include:
- 25 days’ annual leave (pro-rata for part-time staff), increasing based on years of service
- five days’ volunteering leave (pro rata for part-time staff)
- enhanced pay for maternity/adoption leave
- generous employer pension contribution of up to 8.5% of salary.
Find out more about the benefits of working at NCVO.
Thank you!
Kensington and Chelsea Scoial Council (KCSC) are seeking an organised and flexible Administrator to join their team.Working from home and from a base in Kensington and Chelsea, this is a part time hybrid role.
About KCSC
KCSC is the recognised voluntary sector ‘infrastructure’ organisation, also known as a Council for the Voluntary Sector (CVS), for the borough. Our members are voluntary and community groups and organisations serving residents of the borough. At KCSC we support organisations like these through the provision of news, training, advice and information. We also facilitate the voice of the local voluntary and community sector (VCS) and represent the sector at a strategic level.
Main purpose of the role
- To provide administrative support in the running of KCSC’s office and activities.
- To maintain accurate attendance records on the database and update and maintain membership details.
- To provide administrative support to social prescribing programme My Care My Way using Charity Log.
- Respond to general enquiries from service users and the general public as required.
Events/Training
- Lead on supporting the delivery of KCSC events, training workshops and KCSC’s Annual General Meeting. Take meeting actions and sending out pre-event and post-event communications.
- Use the CiviCRM database, website and other media to promote and publicise KCSC's external events to encourage maximum take up.
- Produce feedback forms, collate data and support the team with monitoring and reporting.
Communications
- Ensure that the processes for managing communications and events work smoothly.
- Work with the Data and Comms Officer (DCO) to keep the website and database up to date including the routine administration of the database and website.
- Support the work of the DCO in communication with stakeholders.
Co-ordinate the WARM Network (Apr – Sept 2026)
- Coordinate and facilitate the Wellbeing and Resilience Mentor (WaRM) Network, which supports local voluntary sector staff and volunteers to deliver high-quality money guidance and referrals for residents experiencing financial hardship.
- Liaise with key national partners, including the Money and Pensions Service (MaPs) and Feeding Britain, and act as a central point of contact for Kensington and Chelsea’s voluntary and community sector (VCS) around financial wellbeing resources.
- Promote access to training, funding and networking opportunities that support organisations working with people at the sharpest end of the cost-of-living crisis.
Support for Health & Wellbeing Programme – My Care My Way
- Manage the NHS Self-Care email inboxes.
- Process all referrals to the Self-Care Programmes via Charity Log in a timely and accurate manner and ensure all appropriate information is received. Liaise with referrers and providers if information is insufficient.
- Act as the key point of contact for referrers and the contracted providers with regards to referrals.
- Provide Charity Log training and support to providers and partners.
- Use data collected on Charity Log to make recommendations on service-delivery changes and payments adjustments and carry out changes once approved.
- Support Project Officers with monthly monitoring when required.
General
- Promote the role of KCSC and support its overall aims and activities.
- Utilise KCSC’s website and social media as a tool for communication with stakeholders as required.
- At all times, work within KCSC’s policies and procedures.
- Receive regular supervision from the line manager for the role and attend training courses as required.
- Work outside of normal office hours on occasional evening or weekends as required.
- Undertake any other duties as requested by the line manager for the role that are commensurate to the post.
To Apply
Please send your CV, a completed application form and our monitoring and diversity by 11.59pm on Wednesday 18 March.
Interviews will take place on Tuesday 24 March 2026.
The client requests no contact from agencies or media sales.
Thank you!
Are you a strategic, results-driven marketing leader ready to make a real impact in the arts sector?
The Independent Society of Musicians (ISM) is the UK’s dynamic, award-winning professional body for musicians. Representing 11,000 members, we provide essential services spanning legal advice, professional support, and health and wellbeing. We are also a powerful campaigning voice, leading national conversations on music education, AI, Brexit and the future of the profession.
We are now seeking an exceptional Head of Sales and Marketing to drive the next phase of our growth.
This is a senior leadership role with real influence. You will shape and deliver a strategic sales and marketing plan that grows membership, increases income, strengthens engagement and enhances the ISM’s profile.
You will take ownership of performance, lead innovative campaigns, and ensure our value proposition resonates clearly and compellingly with both current and prospective members.
You are a highly experienced marketing professional with a strong commercial instinct and a proven record of delivering measurable income growth. You understand how membership organisations thrive — what attracts people, what retains them, and how to build long-term loyalty.
You combine strategic thinking with hands-on delivery. You are proactive, analytical, and solutions-focused, with excellent written and verbal communication skills and strong emotional intelligence.
Most importantly, you are motivated by purpose. You understand, and care about, the challenges facing musicians today. A musical background would be an advantage.
More details can be found on the ISM's Join Our Team webpage. Please send us your CV and covering letter explaining why you are right for this role to apply.
Registered Charity
11 - 20
The Independent Society of Musicians (ISM) is the UK’s professional body for musicians and a leading subject association for music.
The client requests no contact from agencies or media sales.
Thank you!
Join the Orchestra of the Age of Enlightenment at one of the most unusual and inspiring workplaces in the arts: a world‑class orchestra based inside a north London comprehensive school. As our Development Officer (Events & Membership), you’ll help nurture the community of passionate supporters who keep the OAE’s music, education work and pioneering school residency thriving. From dreaming up engaging supporter events to crafting thoughtful communications and keeping our Friends programme running smoothly, you’ll be right at the heart of the orchestra’s story.
This is a hands‑on role in a small, energetic team where no two days look the same. One moment you might be greeting donors at a Southbank Centre concert; the next, organising a Friends’ open rehearsal in the School's iconic assembly hall or shaping content for our supporters’ magazine. If you’re a confident communicator with an eye for detail, a love of the arts and a desire to work somewhere genuinely distinctive, this is a rare chance to make a real impact in a friendly, mission‑driven organisation.
This role is primarily office based with some opportunity to work from home.
Person Speficiation
Essential
- Strong writing skills and attention to detail
- Experience of working in a fundraising environment
- Excellent IT skills including experience of using fundraising databases
- Strong people skills
- Ability to work under pressure and deliver to tight deadlines
- Some knowledge of the arts sector and an interest in classical music
Desirable
- Experience of working in the performing arts
- Experience of working in a small team
- Experience of using Tessitura
- Experience of using design tools (e.g. InDesign, Canva or Photoshop)
The client requests no contact from agencies or media sales.
Thank you!
This pivotal role will shape how our 120 colleagues grow, develop and thrive — helping us build a motivated, skilled and kingdom-focused team. As our Learning & Engagement Manager, you'll design and deliver impactful learning programmes, create clear development pathways, champion employee voice, and cultivate a culture of continuous learning across the organisation. This is a great opportunity to work in a supportive team, bringing your skills and experience to deliver our mission to help Christians be the best stewards of the resources God gives them.
Learning and development
- Responsible for creating and implementing a programme to identify training and development needs across Stewardship, using assessment and analysis tools.
- Systematically supporting individuals to develop their personal learning plans and help identify learning opportunities to support this.
- Embed competencies and behaviours into job roles to improve recruitment and performance processes.
- Mapping all learning across the organisation to create clear learning pathways and opportunities for progression
- Identify and investigate learning methods, and create recommendations to facilitate training, learning and development for individuals and teams.
- Work proactively with team leaders to prioritise learning & development, designing and creating training programmes which are team or group specific.
- Design and implement innovative ways of encouraging informal learning across Stewardship and creating a framework to ensure this becomes a core part of organisational culture.
- Develop and organise ongoing training for line managers to support them to lead effectively and in line with servant leadership behaviours.
- Create high quality and accessible guidance to ensure all colleagues are accessing a full range of benefits and opportunities to learn, grow and develop while at Stewardship.
- Facilitate and deliver training to staff, with support from other PC&P members or LT. For example, on equality & diversity, or coaching skills etc.
- Monitoring and reporting on learning expenditure, working closely with team leaders to ensure learning targets are being met.
Employee engagement
- Lead on developing our employee listening opportunities:
- Planning, implementation, analysis, presentation and follow up of our regular staff pulse surveys, working with team leaders to implement findings.
- Create a programme of listening at key moments of the employee lifecycle, e.g. returning to work after maternity leave, exit interviews, through probation etc.
- Facilitate and work with other staff to deliver topic-led consultations, gathering insights on specific areas.
- Oversee the exploration and development of an employee forum to strengthen employee voice. Working to develop terms of reference, organise meetings, and facilitate speakers and feedback.
- Evaluate the impact of activities using a range of evidence and metrics to identify insights, trends and patterns.
- Working with the Head of PC&P to identify, implement and roll out any appropriate software to underpin employment engagement and learning.
You will have:
- At least three years experience in a learning and development role, preferably at a management level.
- Experience of leading and implementing learning initiatives within organisations and have a passion to support colleagues to embed learning and grow in their role.
- Good knowledge of learning theories, and experience of applying these within the organisational context.
- Experience of delivering learning initiatives to individuals and groups at all levels of an organisation.
- Experience of establishing a range of employee voice channels, and ability to evaluate findings.
- Excellent communication skills, both verbal and written, able to influence and engage a range of stakeholders.
- Commitment to your own personal development and learning.
Occupational Requirement (OR): As a result of our Christian ethos, this post is covered by an Occupational Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The successful applicant will be expected to be a practising Christian and to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement, by:
- Active membership of local church congregation.
- An understanding of the faith aspects of the work of Christian charities, including the preparedness to pray with colleagues, where appropriate.
Registered Charity
51 - 100
We help Christians be the best stewards of the resources God gives them
The client requests no contact from agencies or media sales.
Thank you!
Axial spondyloarthritis (axSpA) is a painful, lifelong inflammatory condition affecting around 1 in people. Despite this, awareness remains low and diagnosis is often delayed.
ASIF brings together 60 patient organisations across 48 countries to raise awareness, strengthen patient voices and improve understanding of axSpA globally. We are a small, fully remote team who care deeply about the work we do and about working supportively and collaboratively with one another.
We are now looking for an organised, proactive and thoughtful Project Co-ordinator/ Operations Assistant to help us deliver a major international online research study, while also supporting our wider activities.
This is an opportunity to be part of something meaningful - research that will help shape advocacy, awareness and understanding for people living with inflammatory arthritis around the world.
The Role
Your time will be split approximately:
- 70–80% supporting an ambitious international research project·
- 20–30% supporting ASIF’s wider operations
You will work closely with our Project Manager, international member organisations and scientific partners to support all stages of the study, from set-up and ethics submissions through to recruitment, reporting and sharing findings globally.
Alongside this, you’ll help with events, communications and general organisational support, because in a small team, we all contribute where needed.
About You
We’re looking for someone who:
- Has experience supporting research projects (ideally in healthcare or epidemiology)
- Is highly organised and comfortable managing detailed documentation
- Communicates clearly and confidently in English
- Is proactive, reliable and solutions-focused
- Is comfortable working remotely and independently
- Enjoys collaborating with people from different countries and cultures
- Understands what it means to work in a small organisation; flexible, supportive and hands-on
Most importantly, you’ll be someone who takes pride in doing careful, thoughtful work that contributes to real-world impact.
Key Information
Location: Fully remote (preferably within 2 hours of GMT)
Salary: £35,000–£40,000 per annum
Hours: 37.5 per week (flexible working)
Contract: 18 months (extension subject to funding)
Closing date: 11 March 2026
Interviews: First interviews, 18/19 March (online)
Thank you!
The General Manager will provide leadership and day-to-day operational management for the Natural Voice Network, ensuring smooth running of its activities and services. Working under the strategic direction of the Trustee Board, the General Manager will implement decisions, oversee the Administrator, and manage finances and communications at an operational level.
They will have delegated authority to make operational and financial decisions (within agreed limits) on behalf of the NVN and its Trustee Board, enabling trustees to focus on governance, strategy, and long-term development.
Key Responsibilities:
Operational Management
- Manage the day-to-day running of the NVN, ensuring all activities are delivered efficiently and in line with the organisation’s values and policies.
- Maintain and store confidential documents and archives.
- Work closely with the Administrator to ensure smooth coordination of membership services, communications, and events.
- Support the development and implementation of the NVN’s strategic and annual plans.
- Represent the NVN in meetings and collaborations, acting as a central point of contact for members, partners, and external organisations.
- Assist with the organisation and delivery of NVN events, training, and gatherings (online and in person).
Financial Management
- Manage operational budgets and approve expenditure within agreed limits (e.g. up to £1,000 per transaction or as defined by the Trustee Board).
- Work alongside the Treasurer on financial planning, reporting, and compliance.
- Prepare financial reports, budgets, and forecasts for trustee meetings.
Governance and Reporting
- Ensure systems are in place to support good governance, including accurate records, risk management, and compliance with relevant legislation.
- Prepare reports for the Trustee Board, highlighting progress, challenges, and key decisions.
- Keep policies and procedures up to date and support trustees in implementing policies and procedures, ensuring that staff and volunteers are informed and aligned.
- Oversee preparation of agendas, papers, and minutes for Trustee Board and working group meetings in collaboration with the chair and administrator.
- Manage trustee induction when new trustees are elected onto the Trustee Board.
Staff Supervision
- Line-manage the Administrator, setting clear priorities and providing regular supervision and support.
- Foster a positive, inclusive working culture consistent with the NVN’s ethos.
The client requests no contact from agencies or media sales.