Membership support officer jobs

The British Medical Ultrasound Society (BMUS) is seeking an Events & Marketing Officer to help us deliver high-quality educational events and communications for healthcare professionals across the UK.

This varied and rewarding role sits at the heart of our small, supportive team. You’ll coordinate study days and conferences, support our Annual Scientific Meeting, manage delegate communications and sponsorship, and deliver engaging print and digital marketing that promotes our work and grows membership.

You’ll work closely with volunteers, committees and clinical experts, helping to create professional, welcoming and well-run events that support learning and improve patient care.

We’re looking for someone who is:

• Highly organised and confident managing multiple projects
• Experienced in events and marketing or communications
• A strong writer with excellent attention to detail
• Comfortable working independently in a small charity environment

In return, we offer flexibility, variety, and the chance to make a visible difference in a respected professional membership organisation.

Closing date: 26th Februaury 2026

Applications will be reviewed on a rolling basis, and we encourage candidates to apply promptly as the vacancy may close early once filled.

Pembroke College, Oxford, is seeking a highly organised and motivated Finance Officer (Development) to join its friendly and professional Finance team on a part-time basis (50% / 18.75 hours per week). This is an excellent opportunity for an experienced finance professional to play a vital role in supporting the College’s philanthropic activity and financial operations within a historic and forward‑looking academic community.

Founded in 1624, Pembroke is an inclusive and dynamic College based on a central site in Oxford, combining award‑winning modern developments with beautiful historic quadrangles. The College’s Fellowship and Governing Body have ambitious plans for the future, supported by a strong culture of engagement, fundraising, and public benefit.

The Finance Officer (Development) is a key member of the Finance team, providing essential support to both the Finance and Development functions. Working closely with colleagues across Accounts and Development, the postholder will ensure that donations, expenditure, and financial records are processed accurately, reported clearly, and managed in line with College policies and external regulatory requirements.

This is a pivotal role for someone who enjoys working with detailed financial information, values accuracy and integrity, and is keen to contribute to the success of the College’s development and fundraising activities.

Key Responsibilities

Development Finance Support and Recording Donations

· Accurately record donations received through a range of channels, including direct debit, bank transfer, online platforms, cheques, and cash, using both finance and development systems.

· Liaise closely with the Development Team to ensure donations are correctly classified and reported.

· Reconcile donation records between systems to maintain consistency and accuracy.

· Work with colleagues to identify missed pledge payments and recurring gifts.

· Maintain well‑organised and reliable financial and donor data to support effective reporting.

Gift Processing

· Prepare and submit Gift Aid claims in compliance with HMRC regulations.

· Process fortnightly Direct Debits and associated amendments.

· Maintain and update fund, campaign, and donor trackers, including research into historic funds.

Development Expenditure

· Work with the Development Director to ensure development‑related expenditure is recorded correctly.

· Monitor and report on Equals Money expenditure and other designated development funds.

Reporting and Budgeting

· Produce clear and accurate reports on income and expenditure for Finance and Development teams.

· Support reporting for the Finance & Planning Committee and Governing Body.

· Assist with annual budget preparation and forecasting.

· Produce cost‑centre and ad hoc reports as required.

General Duties

· Provide flexible support to colleagues in Finance and Development.

· Contribute to the continuous improvement of financial systems and processes.

· Undertake additional duties appropriate to the role.

Benefits include:

· Membership of the University staff pension scheme.

· Free lunch when College kitchens are open.

· Generous annual leave entitlement (pro rata).

· Opportunities for professional development, including mentoring by qualified accountants and access to paid external training.

· A supportive, inclusive, and collegial working environment.

About You

You will be an organised and detail‑focused finance professional with excellent numerical skills and a collaborative approach. You will be confident managing multiple priorities and committed to maintaining the highest standards of financial accuracy and confidentiality.

Essential criteria include:

· Experience in purchase ledger, accounts payable, and/or income recording within a finance function.

· Strong IT skills, including Microsoft Excel and finance databases or systems.

· High levels of numeracy, accuracy, and attention to detail.

· Ability to prioritise effectively and meet deadlines.

· Strong interpersonal and communication skills, with the confidence to work with colleagues, suppliers, donors, and other stakeholders.

· A proactive, flexible attitude and willingness to develop new skills.

Desirable criteria:

· Experience in a charity, higher education, or not‑for‑profit environment.

· Familiarity with donation management systems such as DARS.

· Understanding of Gift Aid regulations and HMRC processes.

· Experience liaising with external stakeholders, including donors and suppliers.

We are recruiting: Housing Officer & Support Worker. 

Location: Telford & Wrekin – onsite only 

Hours: 36, 32 & 18 hr posts available (Please indicate preference when applying) 

Salary: £13.60 p/h (reviewed in April) 

Contract: Permanent 

The role 

Stay is a Telford based charity that supports people experiencing homelessness by providing a range of supported accommodation and tailored support services. Its aim is to help individuals reach their potential and progress toward longer term housing solutions that promote positive wellbeing and healthy lifestyles. 

As a Housing Officer & Support Worker, you will play a vital role in delivering intensive housing management and personalised support to people from diverse backgrounds. Using strength based and Trauma Informed Practice, you will ensure each person receives the guidance they need. You will offer a warm welcome to new tenants as they begin their journey with Stay, ensuring they feel informed, safe, and comfortable in their new environment. Through choice led planning, you will support tenants to work toward their housing aspirations and achieve their personal goals. 

What you need 

A full, valid UK driving licence 

A vehicle insured for business use 

An enhanced DBS check (cost covered by Stay) 

What we offer you 

We offer a friendly, supportive, and flexible working environment where your contribution is valued. You’ll benefit from: 

✅ 25 days annual leave plus 8 bank holidays (enhancements for length of service) 

✅ Birthday off following completion successful probationary period 

✅ Regular supervision and guidance 

✅ Access to our Employee Assistance Programme providing GP access and wellbeing support 

✅ Pension scheme 

✅ Eligible for a Blue Light Card discount scheme 

✅ Fully funded training and continuous development 

We are recruiting a Suicide Prevention Officer to facilitate the development, sale and delivery of high quality and impactful training and education programmes, upskilling individuals and organisations in how to prevent suicide.

What you will do:

• Facilitate in-person and online training sessions, ensuring interactive and impactful learning experiences.
• Develop and promote PAPYRUS’s training offer, tailoring to stakeholder needs and securing sales.
• Build relationships and partnerships to expand our reach and influence.
• Support the creation of e-learning and digital training resources.
• Prepare stakeholders for, and debrief them after, suicide interventions.
• Stay informed of best practice and national strategy, contribute to campaigns, and represent PAPYRUS in the media and at events.
• Champion safeguarding, health and safety, and equality across all activity.

To be successful in this role you will have:

• A degree or professional qualification in a relevant field such as Education, Counselling, Training, Psychology, Community Development or Youth Work.
• A recognised training qualification or willingness to work towards one.
• Experience in delivering and developing training programmes and community-based projects.
• Ability to manage sensitive conversations and facilitate learning in emotionally complex areas.
• Strong relationship-building, presentation and time management skills.
• Professional curiosity, resilience, and a commitment to safeguarding.
• Confidence in working independently and remotely, with ability to travel as required.

Please visit the careers site for the full job description and person specification for the role.

Salary: £31,537 per annum SCP 18 – progressing by increments to £34,434 per annum SCP 23.  An additional £5000 per annum cost of living allowance will be given to post holders living in London.

Hours: 36 hours per week  

Location: Home-based to cover London primarily alongside the wider South and East England Area. 

Contract: Permanent

Benefits: You will receive 28 days annual leave plus Bank Holidays (pro rata for part time workers), hybrid and flexible working arrangements, an attractive pension scheme, Simply Health membership, enhanced sick pay and enhanced parental pay. Please visit our website for more details.

Closing date: 2nd March 2026

We reserve the right to close the vacancy earlier if we receive sufficient applications so, please submit your application as soon as possible.

PAPYRUS is committed to the principle of equal opportunity in employment and its recruitment policies are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

PAPYRUS is committed to safeguarding all children, young people and adults at risk that interact with the organisation. The organisation recognises its responsibility to safeguard the welfare of these vulnerable groups by a commitment to procedures to protect them. The charity expects all staff and volunteers to fully support and promote these commitments.

The role

This is a very exciting opportunity to join our thriving organisation at a time of growth. We are seeking an experienced Head of Training, Learning and Development to provide strategic leadership of APIL’s legal training and events portfolio. Reporting directly to the Chief Executive and sitting on the Senior Management Board, this role will shape and deliver a high-quality, commercially successful programme of conferences, accredited courses, webinars and in-house firm training. The postholder will be responsible for strengthening APIL’s position as a leading provider of legal education within personal injury and clinical negligence and ensuring our offer remains relevant, innovative and aligned with the needs of the legal profession.

The role involves leading and developing the Training, Learning and Development team, building strong relationships with law firms and stakeholders, and ensuring robust quality assurance across all training activity. You will use data, market insight and engagement with the sector to identify emerging training needs, create clear career-stage learning pathways and maximise income from training, sponsorship and events, while maintaining effective budgetary control.

You will be a credible senior professional with significant experience in training, learning and development, ideally within the legal sector. You will bring strong leadership and commercial skills, and be confident operating at both strategic and operational levels.

About APIL

APIL is a not-for-profit membership organisation working to improve access to justice for people who are injured through negligence. We are a values-driven organisation with a strong commitment to equality, diversity and inclusion, and we play a leading role in professional training and development within personal injury and clinical negligence.

Equality, diversity and inclusion

APIL is serious about equality, diversity and inclusion. We want our organisation to reflect the communities we serve and for everyone to feel valued and able to thrive. A commitment to this agenda is essential to this role.

Associated Country Women of the World (ACWW) is an international non-governmental organisation which works to amplify the voices of rural women globally.  We are looking for an Executive Director for our small Central Office team which works with member organisations and individuals in the UK and around the world to ensure that rural women are represented, recognised for their critical importance in society, and have a platform to influence policy makers.  We combine advocacy and small-scale, women-led development projects designed by the local women who will implement them for the benefit of their communities.

This an exciting time to join ACWW in the lead up to our centenary and planning for the 32nd Triennial World Conference in 2029.  We are looking to appoint an Executive Director as our current Executive Director will be retiring this summer.

The successful candidate will be reporting to the Board of Trustees and working with colleagues and trustees to foster relationships, partnerships and collaborations with individuals, funders and networks in line with the Association’s objectives, priorities and values. You will have an important contribution to make in all aspects of the Association.

We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion.  We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life including groups currently underrepresented in our workforce.

This role is offered as full-time.  If you have successful charity sector experience, ability to build and maintain positive relationships and are looking to work for a charity focused on championing women’s empowerment and advocating for change, we’d like to hear from you. Please see application pack for further details and to apply.

We are seeking a highly organised, analytical and proactive Project Officer to join our Professional Standards team at the Royal College of Radiologists (RCR).

This is a fantastic opportunity to contribute to work that directly shapes clinical practice and supports radiologists and oncologists in delivering safe, high quality patient care.

The Professional Standards team leads the development of professional guidance and resources used across imaging and cancer services. As Project Officer, you’ll coordinate multiple projects from initiation through to publication, collaborating closely with clinical experts, College Officers and colleagues across the organisation. If you thrive in a dynamic environment, enjoy problem solving, and have exceptional attention to detail, we’d love to hear from you.

What you’ll do

• Coordinate multiple guidance and standards projects from start to finish.
• Support clinical working groups with meetings, actions and project documentation.
• Contribute to drafting, editing and quality checking medical guidance.
• Manage version control and ensure documents are clear, accurate and publication ready.
• Work with teams across the organisation to support dissemination, evaluation and review of resources.

What you’ll need

• Strong project planning and coordination experience.
• Knowledge of project management principles and systems.
• Excellent written communication and advanced Microsoft Word skills.
• Exceptional accuracy, attention to detail and organisational ability.
• Confidence working independently, managing competing deadlines and solving problems.
• Strong stakeholder communication skills and a collaborative mindset.

Why join us

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (60% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

PMRGCAuk is a small national charity dedicated to supporting people affected by polymyalgia rheumatica (PMR) and giant cell arteritis (GCA). We have a big impact, supporting patients with our small staff team and with the help of a proactive team of volunteers and working closely with leading rheumatologists and researchers to improve diagnosis and treatment of these conditions. As we continue to grow, we are looking for a passionate and dynamic Fundraising Officer.

Key focus of the role

This is a newly created role designed to develop and support our fundraising activities, particularly in the areas of legacy fundraising and grants and trusts, as well as increasing our membership, working alongside our small team. We are a small charity with big ambitions and this role is designed to help us grow and become sustainable in the future.

Key Responsibilities

Legacies:

· To develop a comprehensive legacy fundraising strategy and workflow, in collaboration with the Director and the Fundraising Committee.

· To work with colleagues to raise the profile of legacy fundraising, including production of materials, social media content, website development, etc.

· Work across the charity to ensure legacies are integrated across relevant channels to reach key audiences

· Build a portfolio of case studies in conjunction with the Deputy Director to showcase how legacy giving has impacted the community

Trust and Grants

· Identify and research a pipeline of potential Trust and Grant funders to secure financial support for the charity

· Work with the Director, trustees and other colleagues to develop fundraising applications for new and existing projects

· Develop compelling funding applications with service-user insight to Trust and Grant funders

· Manage and track existing funding received and complete appropriate reporting protocols to the relevant funders

· Produce timely and engaging project reports to inspire future funders and clearly measure impact of any funding received.

Membership

· To develop a strategy to increase membership, including professional membership

· To increase membership, including professional membership in conjunction with the wider PMRGCA team of staff and volunteers

General

· To lead on the development and establishment of a ‘shop’ on our website to generate additional funds.

· Support with other fundraising initiatives within the organisation, for example, Marathon in a Month, Big Give.

· Achieve agreed income targets, with a focus on securing funding from Trusts and Grants, as well as an increase in legacy donations and increased membership

Who We're Looking For:

• A proactive self-starter with experience of legacy and trusts and grants fundraising
• Someone with experience of working in a small voluntary organisation who recognises the needs to be flexible and adaptable
• Someone with knowledge of the UK voluntary sector and a passion for improving health outcomes.
• A strong communicator with excellent writing, project management, and financial skills.
• Someone who is confident with IT systems

Part time – 22.5 hours per week (equivalent to 3 days)

Salary range £27,000-£30,000 FTE (pro-rata 0.6 £16,200- £18,000)

Fixed term contract – 2 years

Location: Home based with occasional travel to meetings in London

This is a fixed-term contract for a period of two years. The fixed-term nature of the post reflects the charity’s current operational and financial planning cycle. Any extension beyond this date will be at the charity’s discretion based on organisational need and affordability.

Closing date: 5th March 2026

Please apply by sending a copy of your CV and a cover letter (no more than 2 sides) outlining why you feel you would be the perfect fit for this role and what you could bring to the organization.

Potential applicants are sometimes put off if they don’t meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we’d love to hear from you.

We reserve the right to close the vacancy earlier if we receive sufficient applications so, please submit your application as soon as possible.

About Urban Design Group

The Urban Design Group (UDG) is a small but dynamic charity and professional membership organisation dedicated to promoting excellence in urban design. With nearly 1,500 members—including urban designers, built environment professionals, thought-leaders, educators, and enthusiasts—UDG fosters collaboration, knowledge-sharing, and professional development. Through advocacy, education, and engagement, we champion high standards in urban design to create better places for people to live, work, and thrive. 

About the Role

As the main point of contact for UDG, the Membership and Administration Officer plays a pivotal role in the organisation’s day-to-day operations, ensuring an outstanding experience for members. As part of a small, dedicated team, the role focuses on managing membership operations, maintaining accurate records, facilitating effective communication, and supporting initiatives to grow and engage the membership. The post-holder may also assist with event coordination, general administration, and basic finance tasks, helping to keep UDG running efficiently and effectively.

Key Responsibilities:

Membership Services

• Serve as the main point of contact for all enquiries from members and the public, managing the membership administration inbox and providing prompt, professional, and helpful responses, triaging to colleagues where necessary.

• Administer all membership processes, including applications, renewals, terminations, and database updates, ensuring accuracy and efficiency.

• Maintain UDG’s membership and finance records in QuickBooks and track renewal payments across all methods, liaising with the external finance team as needed.

• Coordinate specific membership categories, including:

  • Recognised Practitioner – receiving and checking applications, liaising with the Assessment Panel, and informing candidates of outcome.

  • Corporate Memberships – processing applications and setting up webpages.

  • University Memberships – coordinating with course leaders on journal distribution.

  • Subscription Bureau Memberships – managing arrangements with external providers.

• Collaborate with the Fundraising and Communications Manager to promote membership benefits and encourage member involvement with UDG activities and initiatives.

• Build and maintain targeted contact lists by identifying relevant groups, practices, and influential individuals for UDG outreach and engagement.

• Prepare and provide updated membership mailing data for distribution of UDG’s quarterly journal, Urban Design.

• Maintain a high standard of customer service, ensuring members feel engaged and valued.

Administration

Provide general administrative support for the UDG team as required including:

• Support for UDG Committees (Executive Committee, Board of Trustees, Editorial Board, Working Groups, and Awards Panel), such as:

  • Scheduling meetings, preparing agendas, and circulating papers.

  • Producing concise, action-oriented minutes.

• Promptly process recruitment advertisement requests, including website postings and invoicing.

• Carry out routine updates to the UDG website, including the Urban Design Directory.

• Coordinate the scheduling for of activities, meetings and events.

• Support the Book Review Editor by coordinating the book review process, liaising with publishers and ensuring reviewers receive copies in a timely manner.

• Proactively identify opportunities to streamline administrative and membership processes.

Events

• Assist in the planning and delivery of online, hybrid, and in-person events in collaboration with the UDG Directors and the Fundraising and Communications Manager, including managing registrations, preparing materials, booking venues, and arranging catering.

• Provide basic technical support for online and hybrid events to ensure smooth execution.

Team working and collaboration

• Foster a collaborative working environment by maintaining regular communication with colleagues, Executive Committee members and others involved with the Group.

• Actively participate in UDG meetings and events, contributing ideas to support our organisational objectives.

• Take a hands-on, flexible approach within a small team.

Person Specification

• Essential Experience

  • Proven track record of delivering excellent customer service.

  • Experience managing memberships, databases or similar systems.

  • Experience facilitating and supporting committees and/or working groups.

• Essential Knowledge and Skills

  • Strong all-round administrative skills including recording keeping, servicing committees, note-taking, drafting documents, diary management etc.

  • Confident maintaining and interpreting membership data.

  • Highly proficient in Microsoft Office and Mac applications, as well as digital tools such as Zoom, SurveyMonkey, Mailchimp, and Eventbrite.

  • Understanding of basic bookkeeping principles (a working knowledge of Quickbooks or other online book-keeping systems would be highly advantageous).

  • Attention to detail and accuracy

• Personal Attributes

  • Excellent communication and interpersonal skills (both written and oral).

  • A professional, friendly and customer-focused approach.

  • A team player, able to work collaboratively within a small team, supporting colleagues and willing to contribute beyond core responsibilities.

  • Highly organised with a proactive, resourceful, and solution-focused mindset.

  • Ability to work independently, take the initiative, and manage workload effectively.

  • Strong time management skills, able to meet deadlines and adapt to changing priorities in a busy environment.

• Desirable Criteria

  • Experience coordinating events, including logistical planning and participant management.

  • Experience working in a professional or membership organisation.

  • An interest in urban design, architecture, or the built environment

  • Comfortable working as part of a small, hands-on team.

• Other Requirements

  • Willingness to work occasional evenings and weekends for events and meetings (overtime cannot be paid but time off in lieu provided).

  • Flexibility to travel elsewhere in the UK to support in person events, which may require an overnight stay, e.g. National Urban Design Conference (takes place annually in late September / early October).

  • Commitment to UDG's policies on sustainability, equalities, diversity, and inclusion.

We are seeking a passionate and knowledgeable Church Buildings Support Officer to help secure the long‑term, sustainable future of our historic church buildings—places of worship, community, culture, and heritage. In this vital role, you'll support congregations and community volunteers in caring for their buildings and championing their use for mission, ministry, and wider community benefit.

You will work across the Diocese to provide expert advice on building maintenance, heritage conservation, project management, funding, and community engagement—ensuring these unique buildings remain active, cared for, and sustainable for generations to come.

21 Hours per week to be worked over Monday to Friday, with some occasional evening and weekend meetings

This is a rewarding and varied part-time role at the heart of a national organisation working to improve life for the one in six people in England affected by a neurological condition.

As Administration and Membership Officer, you will play a key role in ensuring the Neurological Alliance runs smoothly, efficiently and professionally. You will support strong governance, effective membership engagement and well-run meetings and events, helping to ensure that lived experience, evidence and collective expertise shape health and care policy.

This is a practical, admin-led role with real responsibility and autonomy. You will manage day-to-day administration, support the Board and members, maintain accurate records and systems, and ensure financial and membership processes run effectively. In doing so, you will help amplify the voices of people affected by neurological conditions and our member organisations.

This role would suit someone looking for a meaningful, flexible part-time position where their work directly supports collaboration, influence and change. The role is home-based, with occasional travel for team meetings (around once every two months) and infrequent external meetings.

About you

You will be an experienced administrator who is highly organised, reliable and detail-focused, and who enjoys keeping things running well behind the scenes.

You will be comfortable working independently, juggling multiple tasks, and supporting colleagues, trustees and members. You’ll be confident using IT systems and databases, open to learning new digital tools, and interested in improving administrative processes over time.

You will bring a friendly, professional and collaborative approach, and share our commitment to inclusion, partnership working and improving outcomes for people affected by neurological conditions.

About us

The Neurological Alliance is the only collective national voice for more than 100 organisations working together to improve treatment, care and support for people affected by neurological conditions across England.

Our vision is a world where everyone affected by a neurological condition is supported to live life to the fullest.

Our mission is to unite and empower people affected by neurological conditions and our member organisations to influence health and care policy in England, so it reflects real-life experiences and ensures everyone can access the support they need.

We are a small, collaborative organisation with a strong focus on evidence, lived experience and impact. We are committed to equity, diversity and inclusion, and to supporting staff wellbeing through flexible working, regular 1:1s, and opportunities for learning and development.

Our values

• Inclusive – we listen deeply, value every voice and welcome diversity
• Bold – we speak truth to power, grounded in lived experience
• Together – we achieve more through collaboration
• Leading – we champion the rights and needs of people affected by neurological conditions
• Insightful – we connect voices, data and evidence to guide better decisions

Key responsibilities

The role includes:

• Day-to-day administration and office management
• Supporting Board, committee and member meetings (scheduling, papers, minutes)
• Membership administration, renewals and fee collection
• Financial administration, including invoicing and use of Xero
• Managing shared inboxes and responding to routine enquiries
• Supporting the AGM, member meetings and events
• Maintaining accurate records, databases and systems
• Supporting website updates, communications and surveys

The salary for this role is £28,000 per year, pro rata.

Equality, diversity and inclusion

We are a Disability Confident employer and are committed to creating an inclusive and accessible workplace. We actively encourage applications from disabled people and from people with lived experience of neurological conditions.

We will make reasonable adjustments throughout the recruitment process and in the workplace to support you to do your best work.

We may close the application window early if we receive a high volume of quality applications.

Job title: Membership Manager
Reports to: Senior Manager, Team and Operations
Salary: £38,000 to £42,000 dependent on experience
Hours of work: Full time
Location: This role is office based located near Russell Square and Chancery Lane, London

RSTMH is a charity and membership society for those working or interested in tropical medicine and global health, and currently have around 2,000 members and Fellows from more than 100 countries, with a network of more than 10,000 involved with our work in some way. We are looking for an experienced Membership Manager who will help us manage all aspects of our membership programme. This involves maintaining high levels of retention and developing and delivering new recruitment strategies for members across the world.

The role will also focus on developing membership journey programmes to ensure our members receive a top quality service from the Society and that all membership processes are undertaken with efficiency, energy and effectiveness.

The Membership Manager will also play a crucial role in ensuring that we are promoting RSTMH, and its membership offer, to our members and supporters. This person would be the first point of contact for our members and so must be professional, a sound communicator and efficient in their approach.

Part of this role involves creating policies and processes to ensure members feel valued at each stage of their journey with RSTMH, developing new marketing products and materials for recruiting and retaining members where necessary.

The successful applicant will have membership management experience within a relevant charity or learned society and will relish the opportunity to take on a new challenge, working on their own initiative for much of the time.

The role

• Lead on developing and implementing current strategies to increase members of RSTMH, including monitoring and evaluating performance against plans and KPIs
• Analyse, identify and develop plans to optimise member journeys
• Manage enquiries from current/prospective members in a professional, timely manner, to agreed service targets
• Cultivate strong relationships with members and understand their specific needs so that RSTMH can support them most effectively via targeted communications
• Establish and maintain systems to report and evaluate RSTMH’s membership retention and recruitment success
• Deliver reports to keep the team, CEO and Board up to date with progress on membership activities and strategy
• Support the Senior Manager with leading our CRM (CiviCRM) development work
• Work with the team to develop activities and marketing campaigns to improve membership value, recruitment and retention take-up, achieving target conversion rates from other activity areas and feeding into relevant strategies and communications
• Collaborate with department Managers to increase membership recruitment within their stakeholder groups
• Develop and oversee communication templates for members, and ensure these are kept up to date
• Keep up to date with best practice in membership management
• Ensure the RSTMH website, journals, materials and other channels have up to date membership information
• Work with a third-party finance company to ensure membership subscription payments and renewals are processed efficiently and effectively, and ensure payment processes are fit for purpose, including payments from other currencies
• Assist with the agenda and delivery of the International Members Committee to ensure RSTMH’s offering to members and Fellows fulfils the overarching Society strategy and supports membership goals
• Work closely with the Communications Manager to commission and create content for the bi-weekly Members newsletter and membership recruitment campaigns
• Represent RSTMH at relevant events to promote membership and track success of these activities
• Explore new opportunities to expand membership, through new membership types, marketing opportunities or any other means

Person specification

• Passion and commitment to the work and goals of the Society
• At least 3 years' experience of working in a membership role, with experience of recruitment and retention campaigns
• Experience of working in a learned society or membership organisation
• At least 2 years’ experience using CRMs (specific experience with CiviCRM and SearchKit would be highly desirable)
• Experience of developing and delivering successful membership programmes that have increased recruitment and demonstrably reduced attrition.
• Experience of creating compelling messages to different audiences
• Highly organised, with ability to self-plan and prioritise workloads
• Ability to communicate technical details to non-technical people
• Experience of using social media in a professional capacity
• An understanding of current and emerging membership and marketing trends
• A solid understanding of relationship building and how to create a compelling membership journey
• Excellent oral, copywriting and communication skills
• Effective decision-making skills
• Self-starter, able to work proactively and think ahead
• Strong relationship builder
• Good understanding of the analytical methods used to increase engagement from members, and knowledge of approaches to increase member interaction
• High degree of integrity and professional credibility
• Good team player, with an understanding of the challenges of working in a small team
• Resilience under pressure
• Flexibility to work outside of office hours, and to travel within the UK and beyond, as required
• Knowledge of global health or international development is desirable

The deadline for this role is 5pm GMT 8th March.

Please click the apply button and send your CV and a supporting statement of up to 1,000 words (where it asks for your cover message or covering letter) to include how your experience matches the duties and skills for the role, it will be sent automatically to us.
N.B. Applications submitted without a supporting statement may not be considered.

No agencies please.

Membership & CRM Officer  

Bristol (Hybrid) 

£32,000

Permanent, Full-time (Part-time may be considered) 

If you are a whizz with Excel and adept at getting the most from complex databases, but also a great communicator and administrator (confident responding to many varied queries, super organised and passionate about process improvement), we’d love to hear from you. 

Are you passionate about combining data expertise with exceptional customer service? Our client is looking for a Membership and CRM Officer who loves data as much as people—combining advanced Excel skills and database expertise with outstanding communication and administrative skills.  

You will independently manage membership subscription processes and grants administration, respond to member queries and ensure the CRM systems run smoothly. This is an exciting opportunity to make a real impact in a mission-driven organisation. 

What You’ll Do 

· Administer membership applications, renewals, and payments 

· Provide excellent support to members and delegates and respond to enquiries 

· Maintain, optimise and troubleshoot multiple CRM systems, ensuring data accuracy and compliance 

· Develop and generate reports and insights to inform decision-making 

· Support grants administration and committee processes 

· Collaborate across teams to improve systems and member engagement

What They’re Looking For 

· Customer service skills and professional written and verbal communication 

· Proficiency with Microsoft suite 

· Advanced Excel skills (Power BI experience is a bonus) 

· Proven experience managing and developing CRM systems and complex databases 

· Strong organisational skills and attention to detail 

· Customer-focused mindset with the ability to build positive relationships 

· Experience in membership/subscription administration or similar is desirable 

Why Join Them? 

· Hybrid working  - Tuesdays and Wednesdays in the North Bristol office (with flexibility where needed) 

· Flexitime system 

· 26 days annual leave minimum, plus bank holidays   

· Health and Wellbeing Cash Plan – private GP, cash back for dentist, opticians, physio and more   

· Salary Extras scheme   

· Refer a friend scheme  

· Employee Assistance Programme   

· Be part of a charity that makes a difference in healthcare 

· Collaborative and supportive team environment 

Our client is a UK charity and membership organisation that brings together scientists, clinicians, and nurses who work with hormones, to improve lives. Hormones matter; they control almost every function in the body, and when things go wrong, they cause some of the most common - and some of the rarest - health conditions. 

Transform data into a lifeline for animals and become the strategic engine behind our global conservation efforts. As our Data Intelligence & CRM Officer, you will unlock the hidden potential within our data to drive life-saving results for orangutans, bears, and primates around the world.

Why This Role Matters

At International Animal Rescue, we don’t just rescue animals, we work to protect habitats, and work with communities to deliver holistic and sustainable conservation strategies that boost biodiversity and mitigate climate change.

Your expertise won't just live in a spreadsheet - it will directly inform how we connect with our supporters and fund our mission to release rescued animals back into the wild. You are the bridge between the fundraising team, the CRM and real-world conservation impact.

The Opportunity

This is a high-impact, hands-on role where you will act as the day-to-day lead for our fundraising CRM. You will:

Drive Income Growth: Create high-quality supporter intelligence that maximise the success of our direct mail and digital campaigns.

Uncover Actionable Insights: Analyse supporter behaviour and campaign performance to provide the strategic recommendations that guide our fundraising team.

Master the CRM: Take full ownership of data imports, quality control, and GDPR compliance within our CRM (Donorfy) ecosystem.

Shape the Future: Identify opportunities to improve reporting and data visualisation, helping us work smarter to save more lives.

Who We Are Looking For

You are a data enthusiast who thrives on finding the story behind the numbers. We need someone with proven CRM management experience and a solid grasp of creating meaningful information who can present technical findings to non-technical colleagues with clarity and passion. If you are a collaborative problem-solver who wants to apply your analytical skills to a mission that truly matters, we want to hear from you.

Please read the full job specification for more information.