Membership support officer jobs

Events Officer
Working Hours: Min of 30 hrs up to 37 hours per week 
Salary: 28,050 to  31,000 per annum 
Contract: 12 months Good opportunity for role to become permanent in future.
Location: Hatfield Office/Hybrid - Candidates must have a full driving license and use of own vehicle for business purposes

Herts Young Homeless is an independent charity and has been supporting vulnerable people in Hertfordshire since 1998. We are professional, passionate, collaborative and supportive charity that provides guidance to everyone who is in need of support.

We are looking for dedicated and passionate Events Officer to join our team based in Hatfield!

How will you make a difference? 

Manage, develop and evaluate an engaging programme of events fundraising, and support the Community Fundraising Officer when delivering local events to raise a target income of £90k . Support groups and individuals organising fundraising events and activities on behalf of hyh. To support the development and delivery of the Communications Plan.

What can we offer you?

• A supportive and inclusive work environment
• 25 days annual leave per annum (in addition to Bank Holidays & Public Holidays)
• Holiday purchase scheme 
• People's Pension Plan contribution
• Group Life Insurance plan
• Opportunities for personal and career development
• Hybrid working - option to work from home to be agreed with line manager
• An additional annual leave day on your Birthday
• Monthly draws to win ‘lunch on your manager’ or ‘leave work early’
• Medicash – A healthcare cash plan offering cash back on a range of healthcare related treatments including optical, dental and complementary treatments.  Unlimited access to a 24/7 health and stress related helpline and discounted gym memberships. 

What will you be doing? 

Contribute to hyh’s overall Fundraising strategy as a member of the Fundraising Team
 

• Identify, develop and support existing and new community and events fundraising activities to increase and generate significant net income and supporter engagement
• Provide excellent donor care for all fundraising activities, to develop productive and lasting relationships with the community and convert them into loyal supporters
• Assist the Head of Fundraising & Communications  in the development and delivery of hyh’s Events and Communications Plans
• Update donor CRM databases and website

If you are open, big hearted, passionate, conscientious and take pride in doing a job well, then we would love to hear from you!

Please apply via the link on the vacancy found on our website submitting a cover letter  or a short video along with your CV . If you require any adjustments to support your application please let us know and we will be happy to help where we can.Closing Date 2nd March 2026.  Interviews to be held on Tuesday 17th March 2026.  Potential start by end of April 2026.

Equal Opportunities

We treat everyone with equal dignity and respect, and promote equal opportunity for all and challenge any behaviour or practice which discriminates against any person on the grounds of race, colour, sex, marital status, religion or belief, disability, age, sexual orientation, gender reassignment or any other perceived difference.

hyh strives to be an equal opportunities and inclusive employer and welcomes applications from all sections of the community.

Our promise to you
Herts Young Homeless promises to act with the upmost integrity and respect when it comes to handling your data and will not share your details with any other client without 1) discussing the opportunity with you first and 2) without your verbal or written consent for us to do so.

At Wrexham Tennis & Padel Centre, we want to inspire as many people as possible to stay healthy, and enjoy the benefits of sport, at every level. We provide affordable and accessible sporting facilities and programmes for adults and children, and we are proud to be the largest facility of our type in Wales. 

As our CEO, you will lead the next phase of our development – strengthening our impact, driving sustainable growth and building on our reputation as a thriving community sport destination.

Position: CEO

Responsible to: Chair of Board of Trustees

Location: Wrexham, with some scope for occasional remote working

Hours: 35 hours per week (full-time)

Salary: £50,000 per year, with flexibility for an exceptional candidate 

First-round interviews are provisionally scheduled for Tuesday 17th March; final interviews are due to take place Tuesday 31st March. 

Closing date: Friday 27th February at 12pm 

About the Role

As CEO, you will provide strategic, financial and operational leadership, ensuring the Centre continues to grow sustainably while remaining rooted in community impact and strong governance. You will shape and deliver the organisation’s long‑term vision and ensure services, programmes and operations remain high‑quality, inclusive and aligned to community need. 

This is a pivotal role for a leader who combines commercial instinct with values‑led leadership, and who can represent the organisation credibly across local, regional and national stakeholders.

Key Responsibilities

 Strategic Leadership

• Lead the development and delivery of a bold, future‑focused strategy for the Charity.
• Translate long‑term vision into clear priorities, measurable objectives and sustainable growth\
• Work closely with the Board to support strong and effective governance.

 Commercial & Financial Leadership

• Strengthen financial sustainability through robust budgeting, forecasting, planning and risk management.
• Grow income through partnerships, memberships, programmes, development of our retail arm, grants and commercial activity.
• Ensure strong financial controls and compliance with charity governance requirements. 

People & Culture Leadership

• Foster a culture of trust, inclusion, safeguarding, respect and high performance.
• Lead, support and develop the senior leadership team; embed fair and compliant people practices.
• Champion equality, diversity and inclusion across the organisation. 

Organisational Excellence & Compliance

• Ensure best‑practice policies, systems and processes across the organisation.
• Oversee safeguarding, health & safety and regulatory compliance.
• Produce high‑quality reports for the Board, funders and regulators. 

 Partnerships, Profile & Community Engagement

• Act as an ambassador for the organisation—locally, regionally and nationally.
• Build influential relationships with governing bodies, local authorities, schools, community partners and funders.
• Enhance the Centre’s visibility, reputation and reach.

Programme & Service Oversight

• Provide strategic oversight of programme development to ensure high‑quality, inclusive offers aligned to community needs.
• Support managers in driving innovation and impact across services.

 About You

 You will bring:

• Senior leadership experience in sport, leisure, charity or community settings. 
• A successful track record in delivering growth, developing partnerships and organisational development. 
• Strong financial and commercial acumen. 
• An inclusive, collaborative and empowering leadership style. 
• Passion for community sport, wellbeing and widening participation. 

PMRGCAuk is a small national charity dedicated to supporting people affected by polymyalgia rheumatica (PMR) and giant cell arteritis (GCA). We have a big impact, supporting patients with our small staff team and with the help of a proactive team of volunteers and working closely with leading rheumatologists and researchers to improve diagnosis and treatment of these conditions. As we continue to grow, we are looking for a passionate and dynamic Fundraising Officer.

Key focus of the role

This is a newly created role designed to develop and support our fundraising activities, particularly in the areas of legacy fundraising and grants and trusts, as well as increasing our membership, working alongside our small team. We are a small charity with big ambitions and this role is designed to help us grow and become sustainable in the future.

Key Responsibilities

Legacies:

· To develop a comprehensive legacy fundraising strategy and workflow, in collaboration with the Director and the Fundraising Committee.

· To work with colleagues to raise the profile of legacy fundraising, including production of materials, social media content, website development, etc.

· Work across the charity to ensure legacies are integrated across relevant channels to reach key audiences

· Build a portfolio of case studies in conjunction with the Deputy Director to showcase how legacy giving has impacted the community

Trust and Grants

· Identify and research a pipeline of potential Trust and Grant funders to secure financial support for the charity

· Work with the Director, trustees and other colleagues to develop fundraising applications for new and existing projects

· Develop compelling funding applications with service-user insight to Trust and Grant funders

· Manage and track existing funding received and complete appropriate reporting protocols to the relevant funders

· Produce timely and engaging project reports to inspire future funders and clearly measure impact of any funding received.

Membership

· To develop a strategy to increase membership, including professional membership

· To increase membership, including professional membership in conjunction with the wider PMRGCA team of staff and volunteers

General

· To lead on the development and establishment of a ‘shop’ on our website to generate additional funds.

· Support with other fundraising initiatives within the organisation, for example, Marathon in a Month, Big Give.

· Achieve agreed income targets, with a focus on securing funding from Trusts and Grants, as well as an increase in legacy donations and increased membership

Who We're Looking For:

• A proactive self-starter with experience of legacy and trusts and grants fundraising
• Someone with experience of working in a small voluntary organisation who recognises the needs to be flexible and adaptable
• Someone with knowledge of the UK voluntary sector and a passion for improving health outcomes.
• A strong communicator with excellent writing, project management, and financial skills.
• Someone who is confident with IT systems

Part time – 22.5 hours per week (equivalent to 3 days)

Salary range £27,000-£30,000 FTE (pro-rata 0.6 £16,200- £18,000)

Fixed term contract – 2 years

Location: Home based with occasional travel to meetings in London

This is a fixed-term contract for a period of two years. The fixed-term nature of the post reflects the charity’s current operational and financial planning cycle. Any extension beyond this date will be at the charity’s discretion based on organisational need and affordability.

Closing date: 5th March 2026

Please apply by sending a copy of your CV and a cover letter (no more than 2 sides) outlining why you feel you would be the perfect fit for this role and what you could bring to the organization.

Potential applicants are sometimes put off if they don’t meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we’d love to hear from you.

We reserve the right to close the vacancy earlier if we receive sufficient applications so, please submit your application as soon as possible.

About Urban Design Group

The Urban Design Group (UDG) is a small but dynamic charity and professional membership organisation dedicated to promoting excellence in urban design. With nearly 1,500 members—including urban designers, built environment professionals, thought-leaders, educators, and enthusiasts—UDG fosters collaboration, knowledge-sharing, and professional development. Through advocacy, education, and engagement, we champion high standards in urban design to create better places for people to live, work, and thrive. 

About the Role

As the main point of contact for UDG, the Membership and Administration Officer plays a pivotal role in the organisation’s day-to-day operations, ensuring an outstanding experience for members. As part of a small, dedicated team, the role focuses on managing membership operations, maintaining accurate records, facilitating effective communication, and supporting initiatives to grow and engage the membership. The post-holder may also assist with event coordination, general administration, and basic finance tasks, helping to keep UDG running efficiently and effectively.

Key Responsibilities:

Membership Services

• Serve as the main point of contact for all enquiries from members and the public, managing the membership administration inbox and providing prompt, professional, and helpful responses, triaging to colleagues where necessary.

• Administer all membership processes, including applications, renewals, terminations, and database updates, ensuring accuracy and efficiency.

• Maintain UDG’s membership and finance records in QuickBooks and track renewal payments across all methods, liaising with the external finance team as needed.

• Coordinate specific membership categories, including:

  • Recognised Practitioner – receiving and checking applications, liaising with the Assessment Panel, and informing candidates of outcome.

  • Corporate Memberships – processing applications and setting up webpages.

  • University Memberships – coordinating with course leaders on journal distribution.

  • Subscription Bureau Memberships – managing arrangements with external providers.

• Collaborate with the Fundraising and Communications Manager to promote membership benefits and encourage member involvement with UDG activities and initiatives.

• Build and maintain targeted contact lists by identifying relevant groups, practices, and influential individuals for UDG outreach and engagement.

• Prepare and provide updated membership mailing data for distribution of UDG’s quarterly journal, Urban Design.

• Maintain a high standard of customer service, ensuring members feel engaged and valued.

Administration

Provide general administrative support for the UDG team as required including:

• Support for UDG Committees (Executive Committee, Board of Trustees, Editorial Board, Working Groups, and Awards Panel), such as:

  • Scheduling meetings, preparing agendas, and circulating papers.

  • Producing concise, action-oriented minutes.

• Promptly process recruitment advertisement requests, including website postings and invoicing.

• Carry out routine updates to the UDG website, including the Urban Design Directory.

• Coordinate the scheduling for of activities, meetings and events.

• Support the Book Review Editor by coordinating the book review process, liaising with publishers and ensuring reviewers receive copies in a timely manner.

• Proactively identify opportunities to streamline administrative and membership processes.

Events

• Assist in the planning and delivery of online, hybrid, and in-person events in collaboration with the UDG Directors and the Fundraising and Communications Manager, including managing registrations, preparing materials, booking venues, and arranging catering.

• Provide basic technical support for online and hybrid events to ensure smooth execution.

Team working and collaboration

• Foster a collaborative working environment by maintaining regular communication with colleagues, Executive Committee members and others involved with the Group.

• Actively participate in UDG meetings and events, contributing ideas to support our organisational objectives.

• Take a hands-on, flexible approach within a small team.

Person Specification

• Essential Experience

  • Proven track record of delivering excellent customer service.

  • Experience managing memberships, databases or similar systems.

  • Experience facilitating and supporting committees and/or working groups.

• Essential Knowledge and Skills

  • Strong all-round administrative skills including recording keeping, servicing committees, note-taking, drafting documents, diary management etc.

  • Confident maintaining and interpreting membership data.

  • Highly proficient in Microsoft Office and Mac applications, as well as digital tools such as Zoom, SurveyMonkey, Mailchimp, and Eventbrite.

  • Understanding of basic bookkeeping principles (a working knowledge of Quickbooks or other online book-keeping systems would be highly advantageous).

  • Attention to detail and accuracy

• Personal Attributes

  • Excellent communication and interpersonal skills (both written and oral).

  • A professional, friendly and customer-focused approach.

  • A team player, able to work collaboratively within a small team, supporting colleagues and willing to contribute beyond core responsibilities.

  • Highly organised with a proactive, resourceful, and solution-focused mindset.

  • Ability to work independently, take the initiative, and manage workload effectively.

  • Strong time management skills, able to meet deadlines and adapt to changing priorities in a busy environment.

• Desirable Criteria

  • Experience coordinating events, including logistical planning and participant management.

  • Experience working in a professional or membership organisation.

  • An interest in urban design, architecture, or the built environment

  • Comfortable working as part of a small, hands-on team.

• Other Requirements

  • Willingness to work occasional evenings and weekends for events and meetings (overtime cannot be paid but time off in lieu provided).

  • Flexibility to travel elsewhere in the UK to support in person events, which may require an overnight stay, e.g. National Urban Design Conference (takes place annually in late September / early October).

  • Commitment to UDG's policies on sustainability, equalities, diversity, and inclusion.

We are seeking a highly organised, analytical and proactive Project Officer to join our Professional Standards team at the Royal College of Radiologists (RCR).

This is a fantastic opportunity to contribute to work that directly shapes clinical practice and supports radiologists and oncologists in delivering safe, high quality patient care.

The Professional Standards team leads the development of professional guidance and resources used across imaging and cancer services. As Project Officer, you’ll coordinate multiple projects from initiation through to publication, collaborating closely with clinical experts, College Officers and colleagues across the organisation. If you thrive in a dynamic environment, enjoy problem solving, and have exceptional attention to detail, we’d love to hear from you.

What you’ll do

• Coordinate multiple guidance and standards projects from start to finish.
• Support clinical working groups with meetings, actions and project documentation.
• Contribute to drafting, editing and quality checking medical guidance.
• Manage version control and ensure documents are clear, accurate and publication ready.
• Work with teams across the organisation to support dissemination, evaluation and review of resources.

What you’ll need

• Strong project planning and coordination experience.
• Knowledge of project management principles and systems.
• Excellent written communication and advanced Microsoft Word skills.
• Exceptional accuracy, attention to detail and organisational ability.
• Confidence working independently, managing competing deadlines and solving problems.
• Strong stakeholder communication skills and a collaborative mindset.

Why join us

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (60% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

This is a rewarding and varied part-time role at the heart of a national organisation working to improve life for the one in six people in England affected by a neurological condition.

As Administration and Membership Officer, you will play a key role in ensuring the Neurological Alliance runs smoothly, efficiently and professionally. You will support strong governance, effective membership engagement and well-run meetings and events, helping to ensure that lived experience, evidence and collective expertise shape health and care policy.

This is a practical, admin-led role with real responsibility and autonomy. You will manage day-to-day administration, support the Board and members, maintain accurate records and systems, and ensure financial and membership processes run effectively. In doing so, you will help amplify the voices of people affected by neurological conditions and our member organisations.

This role would suit someone looking for a meaningful, flexible part-time position where their work directly supports collaboration, influence and change. The role is home-based, with occasional travel for team meetings (around once every two months) and infrequent external meetings.

About you

You will be an experienced administrator who is highly organised, reliable and detail-focused, and who enjoys keeping things running well behind the scenes.

You will be comfortable working independently, juggling multiple tasks, and supporting colleagues, trustees and members. You’ll be confident using IT systems and databases, open to learning new digital tools, and interested in improving administrative processes over time.

You will bring a friendly, professional and collaborative approach, and share our commitment to inclusion, partnership working and improving outcomes for people affected by neurological conditions.

About us

The Neurological Alliance is the only collective national voice for more than 100 organisations working together to improve treatment, care and support for people affected by neurological conditions across England.

Our vision is a world where everyone affected by a neurological condition is supported to live life to the fullest.

Our mission is to unite and empower people affected by neurological conditions and our member organisations to influence health and care policy in England, so it reflects real-life experiences and ensures everyone can access the support they need.

We are a small, collaborative organisation with a strong focus on evidence, lived experience and impact. We are committed to equity, diversity and inclusion, and to supporting staff wellbeing through flexible working, regular 1:1s, and opportunities for learning and development.

Our values

• Inclusive – we listen deeply, value every voice and welcome diversity
• Bold – we speak truth to power, grounded in lived experience
• Together – we achieve more through collaboration
• Leading – we champion the rights and needs of people affected by neurological conditions
• Insightful – we connect voices, data and evidence to guide better decisions

Key responsibilities

The role includes:

• Day-to-day administration and office management
• Supporting Board, committee and member meetings (scheduling, papers, minutes)
• Membership administration, renewals and fee collection
• Financial administration, including invoicing and use of Xero
• Managing shared inboxes and responding to routine enquiries
• Supporting the AGM, member meetings and events
• Maintaining accurate records, databases and systems
• Supporting website updates, communications and surveys

The salary for this role is £28,000 per year, pro rata.

Equality, diversity and inclusion

We are a Disability Confident employer and are committed to creating an inclusive and accessible workplace. We actively encourage applications from disabled people and from people with lived experience of neurological conditions.

We will make reasonable adjustments throughout the recruitment process and in the workplace to support you to do your best work.

We may close the application window early if we receive a high volume of quality applications.

Chief Executive Officer (Part-time, 3 days/week)

Veterans With Dogs (VWD) is seeking a dynamic and compassionate Chief Executive Officer (CEO) to lead our charity into its next chapter. This rare and exciting opportunity offers the chance to guide a small, high-impact team at a pivotal stage in the charity’s growth.

Location: Exeter (hybrid with regular office presence required)
Salary: £45,000–£55,000 pro-rata (equivalent to £27,000 - £33,000 for 3 days/week) + 3% pension contribution
Contract: Initial 1 year role with opportunity to extend

Hours: 21 hours / 3 days per week

Holiday: 28 days per annum (FTE), plus bank holidays
Reports to: Chair of Trustees
Direct reports: 4

About Veterans With Dogs

Veterans With Dogs is a UK charity that transforms the lives of Armed Forces veterans living with mental health challenges. Through the provision of highly trained assistance dogs and trauma-informed support, we help restore purpose, independence, and dignity to those who have served.

Founded in 2012, our work addresses a vital gap for veterans living with PTSD, anxiety, depression, and complex trauma. Through our award-winning PALS™ (Partner Animal Life Skills) programme, we help veterans re-engage with life, with the support of a trusted companion by their side.

Following a period of governance transition and renewal, we are entering a new and exciting phase. We are strengthening leadership, systems, and strategy to ensure long-term sustainability and greater reach. As we begin this next chapter, we are seeking an experienced, values-driven CEO to lead us confidently into this next phase.

The Role

The CEO will provide strategic direction, operational oversight, and cultural leadership for Veterans With Dogs. Working closely with the Board of Trustees, the CEO will oversee the delivery of the charity’s mission, ensure operational excellence, develop our long-term strategy, and foster a values-led and high-performing team.

This is a hands-on, multi-dimensional leadership role, ideal for a calm, pragmatic, and inspiring individual with experience of organisational stabilisation, stakeholder engagement, and sustainable growth. You will be a visible leader at our base in Exeter, while building strong relationships across the veteran, assistance dog, and wider charity sectors.

Key Responsibilities

Leadership & Strategy

· Lead the development and delivery of an interim plan and longer-term organisational strategy

· Translate strategic goals into clear operational priorities and plans

· Foster a compassionate, inclusive, and mission-aligned organisational culture

· Act as a credible and inspiring ambassador for Veterans With Dogs with stakeholders, funders, partners, and the public

• Guide the charity through stabilisation and values-led, sustainable growth

Governance & Compliance

· Ensure compliance with all relevant charity law, regulation, and best practice

· Work in partnership with the Board of Trustees, supporting effective governance and reporting

· Implement and embed improvements in HR, finance, safeguarding, IT, and operational systems

• Lead on organisational risk management, ensuring policies and procedures are in place and regularly reviewed

Operations & Programme Delivery

· Oversee day-to-day operations to ensure safe, ethical, and effective service delivery

· Ensure safeguarding standards are upheld for both veterans and dogs

· Drive continuous improvement in programme quality, delivery, and impact measurement

• Ensure operational systems and data processes are robust, compliant, and fit for purpose

People & Culture

· Lead, support, and nurture a small, dedicated staff team and wider network of volunteers

· Promote staff wellbeing, clear communication, and professional development

• Work with trustees to assess future staffing needs and build leadership capacity

Finance & Sustainability

· Work with trustees and advisors to ensure sound financial management and reporting

· Contribute to financial planning, budgeting, and development of a sustainable reserves policy

• Help diversify income streams, supporting fundraising efforts, corporate partnerships, and individual giving

Fundraising & External Relations

· Build and maintain relationships with funders, donors, corporate partners, and sector allies

· Collaborate with the fundraising trustee to develop new funding opportunities

· Represent the charity externally with credibility, transparency, and professionalism

• Strengthen partnerships with ADUK, ADI, Cobseo, and other key membership bodies

Person Specification

Essential

· Senior leadership experience within a charity, social enterprise, or values-led organisation

· Strong knowledge of charity governance, regulation, and trustee relationships

· Experience leading teams through organisational change or stabilisation

· Financial literacy with experience of budgeting, reporting, and planning

· Excellent communication and interpersonal skills across diverse stakeholders

• A calm, values-based, and ethical leadership approach

Desirable

· Experience in health, mental health, veterans’ services, or trauma-informed work

· Experience working with boards during periods of strategic or leadership transition

· Fundraising and/or income generation experience

· Understanding of safeguarding best practice (for people and/or animals)

• Lived experience of the military or charity sectors (not essential)

Our Commitment

Veterans With Dogs is committed to equity, diversity, and inclusion. We actively welcome applicants from all backgrounds and strive to create a supportive, respectful, and empowering workplace. We recognise the value of lived experience and are committed to continuous learning as an organisation.

How to Apply

Apply with your CV and a brief cover letter outlining your interest and suitability.

If you would like a confidential conversation before applying, we would be happy to speak with you.

Closing date to apply: Friday 13 March 2026

· First interviews (online): week commencing 16 March 2026

· Second interviews (in our Exeter office): week commencing 23 March 2026 TBC

NO RECRUITERS AT THIS STAGE PLEASE

Membership and Registry Officer (Temporary) 4-week temporary assignment · Immediate start · £15.93 per hour · 1 day per week on site (London)

Are you passionate about supporting people, providing guidance, and keeping essential processes running smoothly? We are looking for a Membership and Registry Officer to join our client on a temporary basis, helping deliver a high-quality experience to members, prospective registrants, and key stakeholders.

This role is ideal for someone who thrives in a customer-focused environment, enjoys working with data and CRM systems, and is confident communicating across a range of channels. You'll play an important part in supporting membership and registration processes, ensuring accuracy, consistency and excellent service.

About the Role:

You will support the Membership and Professional Standards Department to:

• Provide efficient administration for membership and registration processes
• Process applications, elections, reinstatements and transfers
• Respond to membership and subscription enquiries
• Maintain and improve data integrity within the CRM
• Support recruitment, engagement and retention activities
• Contribute to departmental targets for subscriptions, recruitment and retention

What You’ll Do Membership Recruitment and Retention

• Provide guidance to prospective and upgrading members via email, phone, video call and social media
• Support the conversion of new and existing enquiries into membership and registration
• Record and monitor recruitment and retention activity, producing clear statistics and reports
• Assist with communications to existing, new and prospective members
• Create and coordinate recruitment and retention campaigns, including related CRM administration
• Actively follow up leads and enquiries
• Assist with company annual payment scheme administration
• Update member records with accuracy and care

Marketing and Communications Support

• Help deliver clear and consistent messaging on membership and registration benefits
• Contribute copy and digital content for newsletters, social media, and website blogs
• Support promotional activity across digital platforms
• Assist with creating content such as case studies, fact sheets, FAQs and digital assets
• Support with the design and production of promotional materials for events and campaigns

Administration, Subscriptions and Data Management

• Respond to enquiries via email and phone
• Support processing of membership and registration applications
• Handle reinstatements, transfers and dual registration requests
• Support annual subscription communications and renewals
• Process payments (credit card, cheque, BACS) and issue reminders, notices and receipts
• Assist with annual and monthly Direct Debit processes
• Support subscription reconciliation and data management
• Maintain CRM data, ensuring accuracy of records, demographics and post-nominals
• Issue usernames, passwords and updated correspondence as required
• Assist with Branch and Committee data updates

What You’ll Bring

• Experience in a membership organisation, professional body, or customer-focused environment
• Ability to provide clear, accurate advice by email, phone and in person
• Strong written and verbal communication skills
• Excellent organisation skills and the ability to manage day-to-day work effectively
• A collaborative approach and ability to build rapport with stakeholders
• A high level of accuracy and attention to detail
• Confidence using multiple IT systems, especially Microsoft tools
• Ability to analyse data and present information clearly

How to Apply:

To apply for the Membership and Registry Officer role, please reply and upload your CV quoting reference 82451SOH and we can provide more information to you.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Job title: Membership Manager
Reports to: Senior Manager, Team and Operations
Salary: £38,000 to £42,000 dependent on experience
Hours of work: Full time
Location: This role is office based located near Russell Square and Chancery Lane, London

RSTMH is a charity and membership society for those working or interested in tropical medicine and global health, and currently have around 2,000 members and Fellows from more than 100 countries, with a network of more than 10,000 involved with our work in some way. We are looking for an experienced Membership Manager who will help us manage all aspects of our membership programme. This involves maintaining high levels of retention and developing and delivering new recruitment strategies for members across the world.

The role will also focus on developing membership journey programmes to ensure our members receive a top quality service from the Society and that all membership processes are undertaken with efficiency, energy and effectiveness.

The Membership Manager will also play a crucial role in ensuring that we are promoting RSTMH, and its membership offer, to our members and supporters. This person would be the first point of contact for our members and so must be professional, a sound communicator and efficient in their approach.

Part of this role involves creating policies and processes to ensure members feel valued at each stage of their journey with RSTMH, developing new marketing products and materials for recruiting and retaining members where necessary.

The successful applicant will have membership management experience within a relevant charity or learned society and will relish the opportunity to take on a new challenge, working on their own initiative for much of the time.

The role

• Lead on developing and implementing current strategies to increase members of RSTMH, including monitoring and evaluating performance against plans and KPIs
• Analyse, identify and develop plans to optimise member journeys
• Manage enquiries from current/prospective members in a professional, timely manner, to agreed service targets
• Cultivate strong relationships with members and understand their specific needs so that RSTMH can support them most effectively via targeted communications
• Establish and maintain systems to report and evaluate RSTMH’s membership retention and recruitment success
• Deliver reports to keep the team, CEO and Board up to date with progress on membership activities and strategy
• Support the Senior Manager with leading our CRM (CiviCRM) development work
• Work with the team to develop activities and marketing campaigns to improve membership value, recruitment and retention take-up, achieving target conversion rates from other activity areas and feeding into relevant strategies and communications
• Collaborate with department Managers to increase membership recruitment within their stakeholder groups
• Develop and oversee communication templates for members, and ensure these are kept up to date
• Keep up to date with best practice in membership management
• Ensure the RSTMH website, journals, materials and other channels have up to date membership information
• Work with a third-party finance company to ensure membership subscription payments and renewals are processed efficiently and effectively, and ensure payment processes are fit for purpose, including payments from other currencies
• Assist with the agenda and delivery of the International Members Committee to ensure RSTMH’s offering to members and Fellows fulfils the overarching Society strategy and supports membership goals
• Work closely with the Communications Manager to commission and create content for the bi-weekly Members newsletter and membership recruitment campaigns
• Represent RSTMH at relevant events to promote membership and track success of these activities
• Explore new opportunities to expand membership, through new membership types, marketing opportunities or any other means

Person specification

• Passion and commitment to the work and goals of the Society
• At least 3 years' experience of working in a membership role, with experience of recruitment and retention campaigns
• Experience of working in a learned society or membership organisation
• At least 2 years’ experience using CRMs (specific experience with CiviCRM and SearchKit would be highly desirable)
• Experience of developing and delivering successful membership programmes that have increased recruitment and demonstrably reduced attrition.
• Experience of creating compelling messages to different audiences
• Highly organised, with ability to self-plan and prioritise workloads
• Ability to communicate technical details to non-technical people
• Experience of using social media in a professional capacity
• An understanding of current and emerging membership and marketing trends
• A solid understanding of relationship building and how to create a compelling membership journey
• Excellent oral, copywriting and communication skills
• Effective decision-making skills
• Self-starter, able to work proactively and think ahead
• Strong relationship builder
• Good understanding of the analytical methods used to increase engagement from members, and knowledge of approaches to increase member interaction
• High degree of integrity and professional credibility
• Good team player, with an understanding of the challenges of working in a small team
• Resilience under pressure
• Flexibility to work outside of office hours, and to travel within the UK and beyond, as required
• Knowledge of global health or international development is desirable

The deadline for this role is 5pm GMT 8th March.

Please click the apply button and send your CV and a supporting statement of up to 1,000 words (where it asks for your cover message or covering letter) to include how your experience matches the duties and skills for the role, it will be sent automatically to us.
N.B. Applications submitted without a supporting statement may not be considered.

No agencies please.

Membership & CRM Officer  

Bristol (Hybrid) 

£32,000

Permanent, Full-time (Part-time may be considered) 

If you are a whizz with Excel and adept at getting the most from complex databases, but also a great communicator and administrator (confident responding to many varied queries, super organised and passionate about process improvement), we’d love to hear from you. 

Are you passionate about combining data expertise with exceptional customer service? Our client is looking for a Membership and CRM Officer who loves data as much as people—combining advanced Excel skills and database expertise with outstanding communication and administrative skills.  

You will independently manage membership subscription processes and grants administration, respond to member queries and ensure the CRM systems run smoothly. This is an exciting opportunity to make a real impact in a mission-driven organisation. 

What You’ll Do 

· Administer membership applications, renewals, and payments 

· Provide excellent support to members and delegates and respond to enquiries 

· Maintain, optimise and troubleshoot multiple CRM systems, ensuring data accuracy and compliance 

· Develop and generate reports and insights to inform decision-making 

· Support grants administration and committee processes 

· Collaborate across teams to improve systems and member engagement

What They’re Looking For 

· Customer service skills and professional written and verbal communication 

· Proficiency with Microsoft suite 

· Advanced Excel skills (Power BI experience is a bonus) 

· Proven experience managing and developing CRM systems and complex databases 

· Strong organisational skills and attention to detail 

· Customer-focused mindset with the ability to build positive relationships 

· Experience in membership/subscription administration or similar is desirable 

Why Join Them? 

· Hybrid working  - Tuesdays and Wednesdays in the North Bristol office (with flexibility where needed) 

· Flexitime system 

· 26 days annual leave minimum, plus bank holidays   

· Health and Wellbeing Cash Plan – private GP, cash back for dentist, opticians, physio and more   

· Salary Extras scheme   

· Refer a friend scheme  

· Employee Assistance Programme   

· Be part of a charity that makes a difference in healthcare 

· Collaborative and supportive team environment 

Our client is a UK charity and membership organisation that brings together scientists, clinicians, and nurses who work with hormones, to improve lives. Hormones matter; they control almost every function in the body, and when things go wrong, they cause some of the most common - and some of the rarest - health conditions. 

The British Medical Ultrasound Society (BMUS) is seeking an Events & Marketing Officer to help us deliver high-quality educational events and communications for healthcare professionals across the UK.

This varied and rewarding role sits at the heart of our small, supportive team. You’ll coordinate study days and conferences, support our Annual Scientific Meeting, manage delegate communications and sponsorship, and deliver engaging print and digital marketing that promotes our work and grows membership.

You’ll work closely with volunteers, committees and clinical experts, helping to create professional, welcoming and well-run events that support learning and improve patient care.

We’re looking for someone who is:

• Highly organised and confident managing multiple projects
• Experienced in events and marketing or communications
• A strong writer with excellent attention to detail
• Comfortable working independently in a small charity environment

In return, we offer flexibility, variety, and the chance to make a visible difference in a respected professional membership organisation.

Closing date: 26th Februaury 2026

Applications will be reviewed on a rolling basis, and we encourage candidates to apply promptly as the vacancy may close early once filled.

Pembroke College, Oxford, is seeking a highly organised and motivated Finance Officer (Development) to join its friendly and professional Finance team on a part-time basis (50% / 18.75 hours per week). This is an excellent opportunity for an experienced finance professional to play a vital role in supporting the College’s philanthropic activity and financial operations within a historic and forward‑looking academic community.

Founded in 1624, Pembroke is an inclusive and dynamic College based on a central site in Oxford, combining award‑winning modern developments with beautiful historic quadrangles. The College’s Fellowship and Governing Body have ambitious plans for the future, supported by a strong culture of engagement, fundraising, and public benefit.

The Finance Officer (Development) is a key member of the Finance team, providing essential support to both the Finance and Development functions. Working closely with colleagues across Accounts and Development, the postholder will ensure that donations, expenditure, and financial records are processed accurately, reported clearly, and managed in line with College policies and external regulatory requirements.

This is a pivotal role for someone who enjoys working with detailed financial information, values accuracy and integrity, and is keen to contribute to the success of the College’s development and fundraising activities.

Key Responsibilities

Development Finance Support and Recording Donations

· Accurately record donations received through a range of channels, including direct debit, bank transfer, online platforms, cheques, and cash, using both finance and development systems.

· Liaise closely with the Development Team to ensure donations are correctly classified and reported.

· Reconcile donation records between systems to maintain consistency and accuracy.

· Work with colleagues to identify missed pledge payments and recurring gifts.

· Maintain well‑organised and reliable financial and donor data to support effective reporting.

Gift Processing

· Prepare and submit Gift Aid claims in compliance with HMRC regulations.

· Process fortnightly Direct Debits and associated amendments.

· Maintain and update fund, campaign, and donor trackers, including research into historic funds.

Development Expenditure

· Work with the Development Director to ensure development‑related expenditure is recorded correctly.

· Monitor and report on Equals Money expenditure and other designated development funds.

Reporting and Budgeting

· Produce clear and accurate reports on income and expenditure for Finance and Development teams.

· Support reporting for the Finance & Planning Committee and Governing Body.

· Assist with annual budget preparation and forecasting.

· Produce cost‑centre and ad hoc reports as required.

General Duties

· Provide flexible support to colleagues in Finance and Development.

· Contribute to the continuous improvement of financial systems and processes.

· Undertake additional duties appropriate to the role.

Benefits include:

· Membership of the University staff pension scheme.

· Free lunch when College kitchens are open.

· Generous annual leave entitlement (pro rata).

· Opportunities for professional development, including mentoring by qualified accountants and access to paid external training.

· A supportive, inclusive, and collegial working environment.

About You

You will be an organised and detail‑focused finance professional with excellent numerical skills and a collaborative approach. You will be confident managing multiple priorities and committed to maintaining the highest standards of financial accuracy and confidentiality.

Essential criteria include:

· Experience in purchase ledger, accounts payable, and/or income recording within a finance function.

· Strong IT skills, including Microsoft Excel and finance databases or systems.

· High levels of numeracy, accuracy, and attention to detail.

· Ability to prioritise effectively and meet deadlines.

· Strong interpersonal and communication skills, with the confidence to work with colleagues, suppliers, donors, and other stakeholders.

· A proactive, flexible attitude and willingness to develop new skills.

Desirable criteria:

· Experience in a charity, higher education, or not‑for‑profit environment.

· Familiarity with donation management systems such as DARS.

· Understanding of Gift Aid regulations and HMRC processes.

· Experience liaising with external stakeholders, including donors and suppliers.

In the decade to 2030 we aim for 30% of Suffolk to be connected and well looked after for nature, and for 1 in 4 people in Suffolk to be actively helping to make that happen. This role helps build the supporter power to get us there by delivering an excellent membership experience & ensuring our members feel valued, informed and connected to the work of Suffolk Wildlife Trust.

The post holder will take responsibility for the efficient day-to-day administration of the Trust’s membership schemes, using the Charity CRM database to maintain accurate contact & financial records in line with GDPR. This includes processing new, renewing and lapsed memberships, handling payments ( Direct Debits, PayPal & Gift Aid) and providing consistently high-quality communication with members through enquiries, welcome packs, renewal reminders and supporter care.

You’ll also support member growth and retention by helping deliver key supporter journey communications, thanking activity and retention projects, and by liaising with external partners such as the membership recruitment agency. Alongside this, you’ll help co-ordinate membership resources such as welcome packs, leaflets and magazine mail-outs (working with the volunteer delivery network), and contribute to continuous improvement in data quality, reporting and processes to strengthen our systems and supporter relationships.

To succeed in this role, you’ll be committed to Suffolk Wildlife Trust’s mission and bring a proactive, ‘can-do’ approach. You’ll have experience in an administrative, office or customer service role, with strong organisation, attention to detail and a methodical approach to maintaining accurate records.

You’ll be confident using Microsoft 365 and databases/systems with an understanding of GDPR and data protection. You’ll communicate professionally and warmly by phone and in writing, handling confidential information and difficult conversations with sensitivity. Willingness to learn Direct Debits, Gift Aid and charity income processes is essential; charity/membership sector experience is desirable.

This is a maternity cover role to cover a period of maternity leave (up to one year) working 22.5 hours per week over three days (office hours are Monday to Friday from 9:00am to 5:00pm) based at Brooke House in Ashbocking. There may be opportunity for the role to become a permanent contract. We operate flexible homeworking arrangements where colleagues spend more time working together than homeworking. The starting salary is £14,398.80 per annum pro-rata (FTE £23,998.00).

To apply for this opportunity, please submit an application via our website by 9:00am on Tuesday 17 February 2026. The application process will include uploading a CV and optional cover letter. The interviews are planned for Monday 23 February 2026 at Brooke House. 

Annual leave entitlement starts at 33 days per annum (including Bank Holidays), increasing annually to 38 days plus employees receive an extra day off for their birthday. We offer a 9% employer pension contribution with no employee contribution required, free 24-hour Employee Assistance Programme, free life insurance from day one of employment, free access to a private GP and discounts at high street retailers. Staff can also enjoy a 10% discount in our visitor centre cafes, including retail.

Suffolk Wildlife Trust is committed to an inclusive and diverse workplace where everyone is welcome. As a conservation charity, we recognise the importance of diversity in both nature and our workforce of staff and volunteers. We strive to ensure that everyone feels valued and empowered to contribute to our vision of “A Wilder Suffolk where nature is thriving and abundant because everyone is doing more to help”.

Liberty is looking for a Grants Officer to join our Philanthropy Team.

This is an exciting and varied delivery role which reports to our Fundraising Manager and is responsible for grant administration and reporting across our portfolio of grant funders, and co-ordinating, as well as administering a series of events aimed at donors and funders.

The successful candidate will be organised and self-motivated, with a focus on partnership working and building strong relationships. You will balance an enjoyment of events co-ordination with being a skilled writer, who enjoys producing applications and reports.

With experience in a similar role, you will be used to gathering a range of data and detail on the teams’ work, and comfortable with end-to end delivery and working to deadlines. You will be a keen team player with a commitment to, and passion for, Liberty’s work.

You will have a strong commitment to Liberty’s anti-oppression values and strategy.

Liberty fully embraces flexible working and is committed to employee development. We aim to encourage people from all backgrounds to work with us and are particularly interested in hearing from people from minority backgrounds and all socio-economic sections of society. Liberty supports hybrid working, with a minimum office attendance of between one and two days per week in the Westminster office, depending on contracted hours.

The deadline for applications is 9am Monday 16 March 2026

Applications received after this deadline will not be considered.

Please be aware that we do not accept CVs for this role. All applicants must complete the application form to apply.

First round interviews will be held online on Wednesday 25th March

Second round interview will be held in person on Wednesday 1st April

Apply via the job board on our website.