Mind jobs in stratford, greater london

Membership Growth Manager

Full Time 35 hours per week | Permanent | Hybrid | Closing date 13th August 2025

Job Reference: MGM02 (Please quote this on any correspondence)

The opportunity

We are seeking a commercially minded, results-driven professional to support the delivery of CILIP’s membership growth strategy. This pivotal role is responsible for generating demand through targeted marketing campaigns and converting interest into membership through business development and relationship management.

Working closely with the Director of Business Development, you will play a key role in achieving CILIP’s strategic goal of increasing both individual and organisational membership, while also maximising member lifetime value. You will take a cross-functional approach to attract new audiences, re-engage lapsed members, and foster long-term loyalty.

About the role

This role supports the delivery of CILIP’s membership growth strategy, focusing on generating demand, converting leads into new members, and enhancing member retention and value. Working closely with the Director of Business Development and cross-functional teams, you’ll take an integrated, insight-led approach to increasing individual and organisational membership, aligned with CILIP’s strategic priorities.

Key areas of delivery:

· Demand generation and lead nurture
Plan and deliver targeted, multi-channel marketing campaigns (digital, social, email) to attract new members. Develop compelling messaging and offers in collaboration with the Marketing and Communications team, and engage key audience segments, including underrepresented groups.

· Lead conversion and business development
Qualify and convert leads through proactive engagement and relationship management. Build a strong membership pipeline, track performance metrics, and optimise the member acquisition journey.

· Retention and member value
Ensure new members are effectively onboarded and connected with relevant services. Use data insights to assist the development of retention strategies, drive engagement, and support the promotion of CILIP’s wider offer, including training, events, and professional registration.

· Data, insight and reporting
Monitor membership performance and campaign outcomes, maintaining accurate records within the CRM. Produce regular reports that will be used to inform decision-making and identify opportunities for growth and improvement.

· Cross-team collaboration
Work collaboratively with internal teams to support aligning messaging and integration of supporter journeys. Represent CILIP externally at events and networking opportunities, and contribute to broader organisational goals, including digital transformation initiatives.

About you

The ideal candidate will have experience delivering digital marketing campaigns that drive lead generation and conversion, ideally within a membership or service-based environment. You’ll be confident using CRM systems to manage pipelines and track performance, and skilled at collaborating across teams to deliver integrated journeys.

· Essential experience: Track record in delivering multi-channel marketing campaigns, converting leads into paying customers or members, and working across teams to meet performance goals using CRM systems and data insights.

· Desirable knowledge: Understanding of the membership lifecycle, experience in a professional body or association context, and an appreciation for balancing commercial objectives with public benefit.

· Skills and attributes: Analytical and highly organised, with excellent communication and interpersonal skills. Motivated by results, committed to inclusive values, and able to work flexibly within a hybrid model.

This role offers an exciting opportunity for a motivated professional who combines data driven insight, hands-on delivery, and strong interpersonal skills. You will share our commitment to equality, diversity and inclusion and be comfortable working flexibly in line with our hybrid working policy.

ABOUT CILIP

CILIP is the leading voice for the information, knowledge management and library profession. We are here for everyone who has a professional connection to information, knowledge, data and libraries, and share our belief in their power to change lives.

Our purpose is to unite, support and empower information professionals across all sectors.

What we do:

· Continuing Professional Development (CPD): We will deliver high-quality CPD events and training that enable our members to enhance their skills, knowledge, and expertise.

· Membership services: We will provide excellent membership services that support our members and enable them to maximise their membership benefits.

· Professional standards: We will uphold and develop professional standards that promote excellence in libraries, information and knowledge management.

· Content and publishing: We will deliver high-quality books, journals, magazines, and other content that enables our members to improve their skills and develop their expertise.

· Advocacy: We will advocate for the value of our profession and the important role of our members in organisations and society.

· Research and development: We will work in collaboration to deliver R&D programmes which advance our strategic goals.

Structure:

Most staff are based in the London office and work in a hybrid environment. We also have colleagues based in the devolved nations: Scotland, Wales, and Northern Ireland.

CILIP has thousands of members in a wide range of roles and sectors including higher education, public libraries, schools, colleges, health care, national libraries, government, the armed forces, prisons and many more.

Why join CILIP?

· Hybrid working

· 27 days' annual leave plus public holidays (increasing after 3 years’ service)

· Generous pension scheme (Employee contribution of 5%, employer contribution of 10%) including death in service benefit

· Access to CILIP’s Employee Assistance Programme through Vivup

· Perkbox employee discounts and wellbeing hub

· Generous enhanced leave benefits, including occupational sick pay, maternity leave, paternity leave and carers leave

· The option to buy up to 5 days' additional annual leave (pro-rata for part time employees)

· Annual flu vaccination voucher

· Contribution to eye tests and glasses for DSE use

How to apply

To apply for this role, please send an up-to-date CV along with a letter of application (no more than two A4 pages) detailing your suitability for the role based on the role description to HR Department uk by 11:59pm on 13th August 2025

Interview dates

· First interviews (virtual) will be held on 21-22nd August via Teams

· Second interviews will be held in person on 28th August at Woburn House

CILIP is an equal opportunities employer. We are committed to building a diverse and inclusive workforce where everyone feels valued and supported. We actively encourage applications from people of all backgrounds, identities, and lived experiences.

If you require any adjustments or support at any stage of the application or recruitment process, please contact our HR department, we will be happy to assist you.

For more information on how we are embedding diversity at the heart of CILIP and its work visit our website.

Registered Charity No 313014

Reporting to: Active Minds Manager

Responsible for:  Volunteer Peer Buddies. No staff responsibilities

Hours: 36 hours per week, worked Mon-Fri

Monday, Wednesday, and Friday, 9am – 5pm

At least two evening shifts Tuesday and Thursday 11:30am-7:30pm

Location: Orchard House, 15A Purley Road, South Croydon, CR2 6EZ, although required to work at other sites as requested by the Manager. Travel to different sites across Croydon throughout the week.

Mind in Croydon is a charity concerned with the welfare of people with mental health problems living in the London Borough of Croydon and the surrounding areas. Mind in Croydon delivers Mental Health Transformation Program services alongside Croydon BME Forum, these include Croydon Health and Wellbeing Space and Mental Health Personal Independence Coordinators. Other services include Recovery Space, Advocacy, Active Minds, Carers Support, Peer Support In Reach, Social Networking and a Counselling Service.

Mind in Croydon’s Active Minds Project is a support service which promotes improving both physical and mental health through connecting with others and being active, This empowers individuals to regain lost skills and obtain new skills and the confidence necessary for independent life in the community, through joining activities such as yoga, badminton, gardening etc.

Mind in Croydon is an equal opportunities employer. No job applicant or employee will be discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation.

We encourage applications from those with Lived Experience.

To apply please send your CV and a Covering Letter explaining:

• Why would you like to apply for this role?
• How your skills and experience relate to the competencies in the Person Specification of the job description?
• What value you can add to the service?

We are looking for a person with excellent organisational and interpersonal skills to coordinate the day-to-day running of an innovative community programme. The project aims to support local people in making use of available resources in Camden by co-producing a range of well-being workshops and Community Activities both in-house and with established community providers.

Our partners include the British Museum, Working Men’s College, London Zoo and many more. The successful applicant will need to demonstrate the ability to build and maintain relationships with partners, volunteers, services users and mental health professionals to provide a service dedicated to fostering community.

This is an excellent opportunity for an innovative, motivated and organised person who embodies a relational, person-centred approach to mental health.

This is initially a temporary 6-month contract with probable extension until the end of the current funding (March 2027).

For more information and to download an application form, please visit our jobs page.

Please DON’T send CVs as we only consider application forms.

Closing date: Midday on Thursday, 4th September 2025.

Round 1 interviews: Monday, 8th September 2025.

Round 2 interviews: Monday, 15th of September 2025.

Could you lead our Flagship LGBTQI+ specialist mental health service?  Islington Mind have an exciting opportunity to apply for the of role Outcome Senior Team Leader (LGBTQI+ specialist service). Due to the ethos of the project and funding requirements we are seeking a person from the LGBTQI+ community to lead this multifaceted service. Islington Mind has worked alongside volunteers and service users for over 40 years to co-create a unique, supportive and therapeutic LGBTQI+ community, supporting people with mental health difficulties.  This role offers the opportunity to join a well-established, skilled and committed team.  Please see the Job description for the full range of duties and role requirements.  

We offer:

• An inclusive and supportive work environment
• Competitive salary
• 26 days annual leave, plus bank holidays (Pro rata for part time hours)
• A pension scheme
• Access to Employee Assistance Programme

If you are interested, please visit our website, view the full job description and download the following documents:

1. The Monitoring Form

2. Application Form

In response to NHS Long Term Plan priorities and building on established local partnerships and place-based system transformation, our vision in Bexley is to transform our model of mental health and wellbeing care and support. We aim to provide accessible, responsive, and inclusive mental health support across the local area. This system-wide transformation will redesign how community mental health services are delivered and experienced, placing communities and individuals at the heart of what we do and how we do it.

The Community Mental Health and Wellbeing Hub will sit alongside and compliment those provided by primary and secondary care ensuring that by working together anybody who needs a service sees the right person at the right time, through a single point of entry. Together, we’re making sure we’re walking alongside people who need support every step of the way, making sure they are ok, making sure they’re accessing relevant support and then thinking about their next steps. This delivers against the NHS’s vision for mental health care and support through more local, community mental health services and how community services should offer whole-person, whole-population health approaches.

Job Purpose

To provide strategic and  operational leadership for the Bexley Mental Health  Hub, which is an integrated service between Mind in Bexley,  Oxleas NHS Foundation Trust and London Borough of Bexley Adult Social Care . The postholder will play a key role in supporting three partners to deliver an  integrated service, ensuring alignment, coordination, and high standards across both organisations. They will work closely with the Clinical Nurse Specialist and other senior leads to ensure service delivery is safe, effective, and responsive to community needs.

This position requires the ability to deliver results at pace, balancing strategic oversight with hands-on leadership. The postholder will manage a team of clinical and non-clinical staff, ensuring performance, professional development, and wellbeing are prioritised. They will promote continuous improvement, foster collaboration, and oversee scheduling, facilities management, compliance, and adherence to regulations. Progress will be reported through personal representation at key stakeholder meetings. A strong commitment to ensuring the service meets the needs of Bexley residents is essential.

Key Responsibilities

Strategic and Operational Leadership

• Lead the day-to-day operational delivery and continuous development of the Bexley Mental Health and Wellbeing Hub, ensuring services are high quality, efficient, and aligned with strategic objectives.
• Provide operational oversight across Oxleas and Mind in Bexley, ensuring integrated pathways and a seamless service user experience.
• Play a key role in supporting two integrated services, promoting effective joint working and service alignment.
• Work closely with the Clinical Nurse Specialist to align clinical leadership with operational priorities and ensure consistent care standards.
• Oversee scheduling of services and resources to ensure timely, effective support across the system.
• Develop links with local community organisations to support delivery of services in these communities
• Demonstrate the ability to deliver results at pace, driving performance and responding quickly to emerging issues.
• Monitor KPIs and contract requirements, report outcomes to senior stakeholders and commissioners, and take corrective action where needed.
• Ensure services reflect local health needs and priorities so that the Hub consistently meets the needs of Bexley residents.
• Report progress through personal representation at strategic forums, operational boards, and stakeholder meetings.

Service Integration and Improvement

• Identify operational efficiencies, challenge outdated practices, and lead service development initiatives.
• Build and maintain strong relationships with partners and stakeholders to support integrated care pathways.
• Lead and coordinate multi-disciplinary teams, ensuring role clarity, effective communication, and shared accountability.
• Address barriers to collaboration and develop initiatives that enhance joint working and system responsiveness.

Quality Assurance, Governance, and Risk

• Support Clinical Lead with aspects of quality assurance, governance, and risk across both services, embedding safe and robust practices.
• Ensure full compliance with health and safety,, clinical governance, and data protection regulations.
• In partnership with Adult Social Care and Oxleas ensure appropriate safeguarding process are in place and followed
• In partnership with Adult Social Care and Oxleas ensure  incidents and complaints are safely managed and responded to appropriately, complete audits and ensure action plans are developed and delivered to improve outcomes, using insights to inform quality improvement.
• Support services to meet all statutory, regulatory, and contract standards.

Workforce Leadership and Development

• Manage a team of clinical and non-clinical staff, including recruitment, supervision, appraisal, and performance management.
• Promote wellbeing, inclusivity, and professional development across all staffing groups.
• Lead the implementation of competency frameworks, staff development plans, and training programmes.
• Provide expert guidance on complex cases, staff issues, and operational decisions.
• Support a positive workplace culture that values learning, accountability, and compassion.

Onboarding and Training

• Develop and deliver structured onboarding for new staff, aligned with organisational policies and best practice.
• Coordinate ongoing learning and reflective practice opportunities across both services.

Performance Management

• Establish measurable goals for staff and services, conduct evaluations, and provide feedback.
• Use coaching and supervision to build capability and confidence within the team.

Supervision and Support

• Offer regular 1:1 supervision to clinical and non-clinical staff, promoting open communication and support.
• Respond to staff concerns in a timely, fair, and supportive manner.

Conflict Resolution

• Address interpersonal or performance issues promptly, using appropriate strategies to resolve tensions.
• Maintain a healthy and productive team dynamic.

• Encourage staff input in service development, innovation, and decision-making.

Workload Management

• Monitor workloads and staffing levels to prevent burnout and support sustainability.
• Implement effective prioritisation and resource allocation strategies.

Communication and Reporting

• Maintain open, consistent communication across the workforce through meetings, briefings, and visible leadership.
• Analyse and present service data for planning, improvement, and commissioner reporting.

Innovation, Evaluation, and Policy Implementation

• Lead the development of evaluation tools and service reviews to track outcomes and drive innovation.
• Translate policy and strategic priorities into operational delivery across both organisations.

General Duties

• Uphold the values and policies of both Oxleas and Mind in Bexley.
• Oversee the management and maintenance of facilities, ensuring safe, compliant, and inclusive environments.
• Undertake other duties as required, in line with the role and organisational priorities.
• This role will require agile working across the London Borough of Bexley to attend meetings and be present at clinics and offices where the MH Hub work from.
  
  Interviews are due to take place week commencing 21st July 2025.

The duties outlined above are not exhaustive, and you may be required to undertake additional tasks as your role evolves within the organisation.

Role purpose

Compass is a service designed to support adults (18 years and over) in H&F and Hounslow. The service provides support with welfare benefits, debt, housing and well-being/peer support groups/workshops.

The role of the Information and Advice Worker will be to provide advice, guidance and customer representation to H&F and Hounslow residents living with mental health problems. Advice issues may include, housing, benefits, council tax, debt, signposting etc.

The successful candidate will deliver support to enquirers and manage a caseload of individuals as agreed with the service manager. In addition to advice casework, the Advice Worker will also be expected to assist onboarding referrals to the service when needed.

The successful candidate will be required to work alongside the Advice Team Leader and volunteers supporting on the project.  

The Advice Worker will be required to work within the Advice Quality Standard framework (AQS), adhere to Mind’s policies and procedures.

Due to the nature of the work, if successful, you will need to have an up-to-date DBS check completed prior to undertaking unsupervised client work.  

Place of work

The Advice Worker will be required to work both from home and the H&F and Hounslow office when necessary, alongside work in the community.

 

Key Responsibilities

• Deliver support to enquirers and manage a caseload of individuals as agreed with the service manager.
• Deliver monthly wellbeing peer support groups/workshops.
• Provide advice and information relating to all welfare benefits, including assisting clients with form filling and contacting agencies such as the Department for Work & Pensions on their behalf
• Provide housing advice
• Provide general money and debt management advice
• Provide information on employment opportunities and training support for clients.
• Signpost to other relevant services in the boroughs, or further afield.
• Attend training, forums and meetings to ensure knowledge remains relevant and up to date
• Keep up to date about current best practice and legislation within mental health, as well as within the field of Information & Advice more generally.
• Provide updates and feedback to the broader Advice team
• Use our database Views to record details of all client referrals and contacts to ensure client information is kept up to date.
• Use the correct templates, conduct outcomes and satisfaction assessments with clients on closure.
• Record the results of outcome assessments and satisfaction surveys on the Views database.
• Work in line with triage procedures and use the referral process when referring cases to external organisations.
• Meet regularly with the service manager to feed back about the progress of the project and ensure it is relevant to local strategy and national Government priorities
• Follow Hammersmith, Fulham, Ealing, and Hounslow Mind’s organisational policies and guidelines

·       ...Undertake additional duties that may reasonably be required to fulfil the objectives of the post

 

Training

Training will be provided and, as part of the Hammersmith, Fulham, Ealing, and Hounslow Mind induction the following training will be compulsory:

•  Safeguarding of vulnerable adults
•  Mental Health Awareness
•  Equality and Diversity
•  Health and safety

Person Specification

Knowledge and Experience

• Substantial experience of delivering advice in a similar position, preferably to individuals with mental health needs
• Knowledge and understanding of mental health problems, and mental health services
• Experience of delivering advice, information and customer representation
• Experience of managing complex cases
• Experience of working with multiple agencies
• Experience of delivering desired outcomes in a timely manner
• Up to date knowledge and experience of safeguarding adults
• Understanding of the importance of monitoring and evaluation, and the ability to keep records
  
  

Skills and Abilities

• Relevant and up to date knowledge of welfare benefits, housing and social care.
• Facilitate and deliver peer support groups for longer term improved wellbeing.
• Ability to communicate effectively in person on a one-to-one basis and with groups, as well as over the telephone and in writing
• Excellent listening skills
• Computer literate, with the ability to use MS Office, email systems and databases (inputting information and extracting reports).
• Ability to liaise with a range of people – customers with support needs, carers, and a range of different professionals
• Ability to remain calm in challenging situations and reinforce boundaries
• Ability to support people to manage difficult feelings, and communicate their needs effectively
• Knowledge of best practice for lone working, data protection and safeguarding adults
• Willingness to undertake training related to housing and welfare benefit
• A team player
• Ability to work on your own initiative
• Ability to develop and maintain positive working relationships with service users
• Strong organisation and administrative skills
• The drive to motivate self and others to achieve positive outcomes
• Flexibility in overall approach to work
• Ability to recognise and work within the boundaries of the role, including confidentiality, and the working protocols between agencies
• Strong sense of self, and ability to set and maintain boundaries
• Commitment to promoting the needs of BME communities, and a commitment to the principles of equal opportunities and anti-discriminatory practice
• Ability to plan and prioritise your own workload. 

Desirable

Lived experience of mental health problems, and of using mental health services

Contract: 6-month fixed term contract
Grade/ Salary: PO2 SCP38 £38,889 per annum
Hours per week: 37.5
Department: Adult Services
Type of role: Hybrid
Location: 23 Monck Street, London, SW1P 2AE. Some travel will be required as part of the role including attendance at other WCL Mind locations across the London area.
(Flexible working arrangements as agreed with Line Management in line with business requirements).
 
Are you looking for opportunities to develop your career in Adult Services?
 
We’re looking for a skilled and confident Team Leader to join our Suicide Prevention and Support Services team. You will be responsible for the overall development and delivery of West Central London Mind’s SPS Services, maintaining relationships and developing services and business across all boroughs. A full, enhanced and current satisfactory DBS disclosure is essential for the role.
 
You will:

• Lead, Manage and Develop West Central London Mind’s Suicide Prevention and Support Services and Wellbeing and Finance Empowerment Resources (WAFER)
• Develop and maintain excellent partnership working relationships with a wide range of statutory and voluntary sector organisations across SWL and NWL, including mental health and bereavement services
• Lead and manage the SPSS Services for our service users, providing wrap around support
• Manage the SPSS team, WAFER Team and its service delivery through effective delegation and management controls
• Effectively manage budgets for SPSS, WAFER Services, ensuring adherence to set budgets, costs management, and working towards any agreed budget related target efficiencies as part of wider organisational strategy
• Provide appropriate structures, measures and monitoring of the service’s activities to ensure all service staff perform at an optimal level

 
You are:

• Experienced in leading and managing operations at management level
• Confident in maintaining and developing partnerships
• Able to lead and manage people
• Knowledgeable in mental health recovery, including models of peer recovery
• Skilled in risk assessment and safeguarding of vulnerable adults
• Experienced in budget management and data reporting
• A creative thinker with strong verbal and written communication skills

 
About us:
 
We’re a leading community-based organisation dedicated to providing outstanding mental health support and clinical interventions across London. Our experienced clinically led teams are focused on directly addressing a range of mental health needs in our communities. We combine innovative solutions with decades of local community knowledge to empower people to live the life they choose. We partner with the NHS and local authorities to deliver clinically driven frontline services with fantastic outcomes. We focus on early intervention and prevention, targeting mental health conditions at the most cost-effective stage, while also supporting people with moderate to severe mental health needs across our communities.
 
Benefits:

• Hybrid-working if nature of role permits
• Learning and development opportunities
• Cycle to work scheme (interest free lone paid back 12 months period)
• Employee Assistance Programme A 24-hour helpline from Health Assured to support you through any of life’s issues or problems
• Free eye test
• Flexible working
• Interest free loan, those in financial hardship

 
REF-223066

Job title: Mental Health Coach- Black Mental Health

Responsible to: IRIE Mind Operations Manager and Wellbeing Network Operations Manager

Salary: Starting salary is £29,446.79 per year (Full-time equivalent), (SC5 -SP22) which equates to £17,668.07 per annum at 22.5 hours per week plus 6% employer pension contribution.

Hours: 22.5 hours per week 

Contract type: Permanent, starting August 2025

Location: Hackney, E9 6ED

Benefits: See supporting documents for information on benefits.

*{Please note that this role is only available to candidates of African/ African Caribbean Heritage under the Genuine Occupational Requirement under s9 Equalities Act 2010}

To ensure your application is considered please apply early as we will be shortlisting candidates on a ‘as and when basis'.

Please see the Job Description and Person Specification attached for more information.

DBS clearance at Enhanced (with Adult and Child Barring) is required for this role.

Role summary 

Working as part of a team in the exciting, challenging and diverse boroughs of the City of London and Hackney, the Mental Health Coach will facilitate groups and manage a caseload of complex clients from the start to the end of their journey in the Wellbeing Network. Working as part of a cross network blended team, you will spend part of your week as part of a blended assessment team, with the majority within a network partner organisation supporting network clients. Working with service users to identify the most appropriate care and interventions for their circumstances and together create a care plan. You will develop a relationship with the client to support discussions concerning what recovery means for each individual, identifying personal goals and measures of progress and model for the client how to manage new challenges and celebrate successes.  Working on the front line of mental health and social care, you will provide a safe environment for clients to explore their issues and demonstrate the value and outcomes of these services to bring about meaningful psycho-social change. 

About Mind in the City, Hackney and Waltham Forest:

We are a multi-disciplinary provider of specialist mental health services and a part of the Mind Federation.

We promote both recovery from ill health for people with recurrent and enduring mental health difficulties and early intervention for those at risk of developing mental health issues, or who struggle with common mental health conditions.

We currently support around 5,000 people a year through a variety of services focusing on psychological, social, economic and workplace wellbeing, and support minoritised communities.

Our values are:

Working with Mind CHWF means you’ll be part of a dedicated, passionate, and professional workforce who cares about the work they do and make a real difference to the lives of the people in the City of London, Hackney, and Waltham Forest.

Our values are:

Connected: Creating a compassionate and supportive community.

Fair:  We strive for equity- no-one's needs should go unmet.

Brave: We walk with people, offering help by doing what works - proven or new

We are committed to actively becoming anti-racist in everything we do. This is a critical priority for Mind CHWF. We embrace diversity and understand that being an inclusive organisation that recognises different perspectives, will enable us to provide excellent services.

We are committed to ensuring all our employees are treated fairly and equitably at work and promoting equity in physical and mental health for all.

Those with lived experience of Mental Health are encouraged to apply.

Value-based Recruitment:

We know that for various reasons, not everybody who can successfully perform in a role, performs their best under traditional interview/selection procedures. We are therefore seeking ways to breakdown further barriers in our recruitment & selection process.

Shorted-listed candidates will be provided with some questions to help them prepare for the interview.

 How to apply:

For more information on the vacancy and how to apply, click the ‘Apply’ button - Please note that we are unable to consider incomplete applications.

The closing date is by 10 August 2025, however, please do not delay applying as this advert may close before the stated deadline if we find a suitable applicant for the role.

We are a disability confident employer. All applicants with a disability, who meet the minimum essential short-listing criteria are guaranteed an interview. If this applies to you, please let us know in your application.

Your privacy and the security of your data is our top priority. Please take a moment to read through our applicant’s privacy notice.

Mind in Enfield and Barnet is a fast-growing charity in North London providing much needed therapy, wellbeing support and advocacy services to people with mental health problems. 

This is an exciting new role for an experienced mental health professional who has experience of providing support to and working with clients with mild, moderate and severe mental health issues. You will provide Client Support for all services, including effective, in depth triage of clients, identification of client risk including escalation and support to clients. The successful candidate will provide support to all services, including building up and developing a bank of volunteers and (volunteer coordination) including general administrative support, as well as changes in service delivery. 

Client Support duties include:

• Support client enquiries by using in depth mental health skills to triage effectively
• Ensure appropriate and timely responses and assistance to clients by drawing on mental health training and experience.
• To use social prescription methodology, mental health experience and mental health triaging experience to most effectively signpost and refer (internally or externally) clients, on the phone and possibly via walk in (should we move to that type of provision)
• To liaise, (on behalf of clients), with services and service managers where clients get in touch for enquiries, changes or updates.
• Contribute to the development of a safe welcoming environment
• Provide support for clients when they may be experiencing emotional distress.

Service support duties include:

• Working with the Therapy Services Co-ordinator to provide service support, liaising with relevant staff where there are changes to client appointments or staff rotas and keeping rotas up to date
• Utilising and updating the client database/s for client enquiries, client information and changes to services
• Working with service managers to ensure homogeny of client referral information and processes
• Supporting clients and services by keeping an up to date understanding and log of internal services

Volunteer Co-ordination duties include:

• Building up and developing a bank of volunteers for services in order to develop new service models to expand our capacity to reach more people
• Recruiting and inducting new volunteers and working with / liaising with service managers to ensure they are matched with the right opportunities

Please see the attached job description, which includes all duties and skills required.

This is a part-time position, 21 hours per week covering the service between 9-5 Monday to Wednesday. 

£27,000 FTE / Actual salary based on 21 hours per week £16,200 per year. 

The role is based at Enfield Mind office at 275 Fore Street, N9 0PD.

Do you want to support people with mental health issues in a moment of crisis?

Are you calm, non-judgemental and able to work effectively with people experiencing distress?

If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.

Community Outreach Worker (Community Support Service)
Reference: 298
Salary: £26,000 - £26,500 per annum, depending on skills and experience, inclusive of Outer London Weighting (OLW)
Hours: 37.5 hours per week (5 Days)
Contract: 12 months Fixed Term
Reports to: Team Leader or Services Manager (CSS/DAS)
Main base(s): Watford Wellbeing Centre, providing outreach around Three Rivers.

Purpose of Post

The Community Outreach Worker (Community Support Service) provides people with complex needs who have mental health as a primary need. This includes people who may have drug and alcohol difficulties. Particularly when they are coming into repeat contact with Police, Tenancy Sustainment Services, Housing and Homelessness Services and Environmental Health Services.

About the service

Our Community Support Service is here to provide advice, information and holistic outreach support to people who are experiencing mental ill-health or need help with their mental wellbeing. We work alongside people to develop an individually tailored package of support that meets their needs, working with clients to find the solutions that are right for them. This service is flexible to help resolve real-life difficulties and improve client’s independence, quality of life and wellbeing.

The service will be delivered in Three Rivers, based at the Herts Mind Network Wellbeing Centre, providing outreach around Three Rivers.

The purpose of the Community Support Service Outreach Worker is to:

• To provide advice, information, onward referral and holistic support to clients with coexisting drug and alcohol difficulties and mental ill-health. These will be clients who are presenting to the Police, Anti-Social Behaviour, Tenancy Enforcement, Housing and Environmental Health Services within Three Rivers.
• To ensure that the safety and wellbeing of the client is monitored and reviewed regularly.
• To remain a source of independent support for all clients.
• Embed a person centred and solution focused approach in all aspects of the role.
• To raise greater awareness of complex needs and the effects of Adverse Childhood Experiences (ACEs) amongst local service providers. Supporting them to gain confidence in working positively and consistently with people who have multiple needs.

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Eligibility for blue light card.
• Health cover (after 6 months employment) - compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

Being able to drive and having access to your own vehicle is essential for this role.

Closing date for receipt of applications is Friday 8th August 2025.
Applications will be reviewed and interviews conducted on a rolling basis. Early submissions are encouraged.
Interviews to be held at Watford Well-being centre

Interested? 

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. 

Equal Opportunities 
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.

No agencies please.

Do you want to support people with mental health issues in a moment of crisis?

Are you calm, non-judgemental and able to work effectively with people experiencing distress?

If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.

Job title: Refugee Community Outreach Worker
Reference: 297
Hours: 37.5 hours per week
Salary: £26,000 - £76,000 per annum
Based: Flexible across our 7 Hertfordshire wellbeing centres

We have a vacancy for a Community Outreach Worker to join our team, supporting refugees and asylum seekers in the community with multiple needs who have mental health as a primary need, through providing advice, information and holistic support.

About the Service

This is an exciting and reasonably new project, ‘Flourish’ – Mental Health for Refugees in Hertfordshire, which is a highly flexible and responsive outreach service developed to meet the needs of refugees fleeing the war in Ukraine & other refugees in Hertfordshire.

The countywide holistic service also provides emotional wellbeing support for families who are hosting refugees.

Purpose of Post

• To provide advice, information, onward referral and holistic support to clients with mental ill health.
• Support to build social networks and reduce isolation whilst settling into the Hertfordshire community this includes building a sustainable and empowering peer support network and building confidence and self-esteem.
• To ensure that the safety and wellbeing of the client is monitored and reviewed regularly.
• To remain a source of independent support for all clients.
• Embed a person centred and solution focused approach in all aspects of the role.
• To work in a trauma informed way including awareness of the 6 principles of trauma informed practice, putting the clients emotional and practical needs at the forefront of this work.

Key Responsibilities:

• Working closely with all key delivery partners across the system to ensure the service is responsive, inclusive and easy to access.
• To take allocated referrals from any agencies including the Community Navigators, Borough and District Councils, Herts Help, Housing Providers, the Refugee Council and self-referrals including walk in contacts at any of the Mind wellbeing centres across the county.
• Hold a caseload of clients, supporting for approx. 10 weeks
• To create a safe space for the individual to be able to explore their feelings and improve their understanding around their mental health.
• To complete a holistic needs assessment, making use of assertive outreach work to achieve the initial client contact, if required.
• Ensure all person-centred risk assessments and support plans are completed as appropriate.
• Proactively recognise the indicators of deteriorating mental health and facilitate appropriate action, whilst liaising with relevant agencies.
• To provide safeguarding intervention support. This will include responding to problems, which pose an immediate risk.
• To work alongside translators when required to provide a robust package of support for clients.
• To provide advocacy services to clients experiencing mental ill health.
• To accompany clients to initial visits and appointments as necessary in order to ensure the sustained use of existing support services in the Borough.
• To work with the third sector and signpost to other agencies as necessary to improve the health and wellbeing of clients referred to the service.
• To liaise with other agencies to ensure that clients receive appropriate support and continue to remain engaged with the service.
• To assist clients to access appropriate mental health services, housing/tenancy services and other services according to assessed needs.
• To establish effective pathways across a variety of agencies to maximise and provide effective partnership working.
• Support clients to build their emotional resilience, promoting self-management through building an understanding of their own triggers/coping strategies.
• To actively seek the views and feedback from refugees and hosting families in order to shape and improve service delivery.

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Eligibility for blue light card.
• Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

Being able to drive and having access to your own vehicle is essential for this role.

Closing date for receipt of application: Ongoing until role is filled.

Interviews: Applications are being reviewed on an ongoing basis with flexibility around interviews.
Please note: we reserve the right to close the post once we have reached maximum applications or filled the role.

Interested? 

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. 

Equal Opportunities

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.

No agencies please.

At our Safe Space Cafe, we believe in the power of connection and understanding. Join us in making a positive impact in the lives of our clients through this key role which will provide a warm welcome to all accessing mental health support.

What you’ll do 

• Provide a supportive Safe Space Café as part of our warm welcome for people accessing our services
• Work collaboratively with the Connecting Communities team to signpost people to local services, activities, and events.
• Support people with mental health issues to develop employment skills through volunteering and work-based placements in the Safe Space Café
• Support trainees, apprentices and volunteers on placements in the Safe Space Café

See the job pack for full details

Do you want to work with a vibrant, dynamic and youth driven organisation that is committed to creating healthy futures for British children by improving the food system?

Be part of the team behind Bite Back’s exceptional teenage activists. Join us as our Campaigns Executive and contribute to our journey to help make the food system healthier and fairer.

About the Role

This is an exciting opportunity to join Bite Back, and support the delivery of our local, national and international campaigns. As Campaigns Executive, you will play a key role in building Bite Back’s Shape Our Streets programme, working with Local Authorities and young people locally to advocate for healthier food environments. You will support the coordination of Bite Back’s national campaigns to put youth voice front and centre, calling for a #CommercialBreak from junk food advertising, high streets that aren’t flooded with unhealthy products, and school food that supports young people to thrive. You will support the coordination of Bite Back’s youth model internationally to raise awareness of the global issue and build campaigns within different country contexts.

You’ll be creating change and protecting every young person’s right to a healthy childhood.

The Campaigns Executive will report to the Senior Campaigns Manager and will work closely with colleagues across Bite Back, in particular with our Programmes and Digital Communications teams.

Responsibilities

The Campaigns Executive responsibilities include:

● Providing day-to-day coordination and administrative support across national, local and international campaign workstreams.

● Helping to plan and deliver campaign events, such as in-person and online workshops: booking venues/managing online platforms, organising travel and materials, briefing staff and providing on-the-day support, occasionally outside standard working hours.

● Undertaking desk research, evidence-gathering and basic data analysis to inform our campaign activities, turning findings into briefings and/or presentations for internal teams.

● Contributing to brainstorms and ideation sessions with teams across Bite Back.

● Working with Campaigns and Communication colleagues to draft copy for supporter emails, social posts, web pages and briefing notes.

● Managing stakeholder lists (e.g. local council contacts, global partners) and occasionally joining meetings with external stakeholders.

● Providing ongoing support to UNICEF country offices throughout collaboration projects, building strong working relationships with country, regional, and HQ colleagues.

● Coordinating mentor sessions, for young people in several partnering countries on topics including research, policy and stakeholder engagement, community mobilisation, and media.

● Taking on additional tasks delegated by the Senior Campaigns Manager, contributing ideas and pitching in wherever needed during busy campaign moments.

Skills and Experience

The Campaigns Executive is a new role at Bite Back. We know that you might not have all the skills and experience listed below so please don’t be put off applying if you can’t demonstrate everything.

Remember that skills and experiences can come from all sorts of different places that might include volunteering, paid-work, educational settings, or elsewhere. If you're passionate and excited about working for us and are willing to learn and build new skills, go ahead and apply. You could be just what we are looking for!

The ideal candidate will have:

● Genuine interest in campaigning, social-change and the championing of youth voices.

● Experience of supporting the coordination of projects across multiple teams and external partners to meet deliverables within a set timeframe.

● Strong organisational and multitasking abilities, with excellent time management, ability to manage competing priorities with high attention to detail.

● Excellent writing and communication skills, with the ability to adapt messages and language to resonate with different audiences.

● Ability to build and maintain strong working relationships with a broad range of stakeholders at the individual level and in representation of the organisation, locally, nationally, and internationally.

● Ability to travel across England and Scotland when required (occasional).

Approach to Work

The ideal candidate will be:

● Creative with an open mind: coming at issues from new and unusual angles and being prepared to work hard on finding fresh approaches.

● Unafraid to speak your mind and challenge where you think we can be doing things better.

● Happy working in a fast-paced and often reactive campaigning environment.

● A team player who contributes to Bite Back’s collaborative culture.

● Up for a laugh - we believe work should be fun and that we all perform at our very best when we enjoy what we do.

● Committed to Bite Back’s values: Fresh, Resilient, Respectful, Energetic, Real.

My client is a UK health charity dedicated to supporting individuals & families, campaigning for better care and funding groundbreaking research.

With a clear and ambitious vision for the future, they are now looking towards investment in their corporate services function to ensure their bold aspirations are supported.

As these changes take place, they are looking to bring in some additional support to their finance function that will play an important role in the transformation:

Working as a Finance Business Partner, key responsibilities will include:

• Act as a strategic advisor and trusted partner to your business area, providing high-quality financial analysis and insight.
• Oversee financial performance through analysing variances, trends, modelling and scenario planning.
• Supporting the department to review current working practices and processes, making recommendations with both efficiencies and commerciality in mind.

The successful candidate will be a fully qualified Accountant and have a proven track record in finance business partnering and analysis. A good level of Excel and an engaging can-do approach are also essential. My client is open to candidates from both the Not-for-Profit and commercial sectors.

This role has been assessed as inside of IR35. With flexible office working practices, this role would be based in their London office 2 days a week.