Money advice caseworker jobs

This is an exciting opportunity to become the Advice Service Team Leader for Citizens Advice Richmond. 

We are a friendly and diverse office. We support clients across our community, including those with complex advice needs and aim to reach the most vulnerable and excluded in our community. 

In this post you will take overall responsibility for the development of our advice services. This includes working with the Service Delivery Manager, advice teams and supervisors to ensure that the advice given to our clients is the best that it can be. 

You will be responsible for working with our training supervisor to ensure that issues arising from quality of advice assessments are transformed into learning opportunities.

This post is responsible for ensuring that we maintain good quality of advice in line with Citizens Advice expectations and targets. 

You will be responsible for ensuring that our advice services are adequately resourced including our telephone advice, face to face and web enquiries. 

You will maintain a small caseload of cases including money advice. 

You will inspire those you manage to strive for excellence in all we do, and take an active role in shaping the charity’s strategy and development. 

Job Title: Money Buddy/ Benefit Buddy Support

Hours of Work Up to 35 hours per week

Days  TBC

Salary  SCP 12: £21,351  (actual based on 35 hours per week)

Annual Leave 28 days per year and 8 Public/Bank holidays pro-rata,

3 fixed closed holidays                                                                                  

Responsible to: Appointed Team Supervisor

Contract: Permanent               

3 fixed closed holidays (pro rata)

Hours:                        Negotiable up to 35 hrs per week

Purpose of Job:

• The purpose of this post is to help clients maximise their income by identifying welfare benefits entitlement and helping them apply for welfare benefits.
• To provide a full Money Buddy Service, including supporting our clients on BCP’s financial capability services and helping clients improve their energy efficiencies and savings
• To provide on the job training and support new Money Buddies/ Benefit Buddies who are in their induction who will also go on to deliver a Benefit Buddy service.
• Work as part of a team in developing the Benefit Buddy services and contribute to the smooth running of the service and ensure that service levels are maintained.

Duties:

1. Deliver client focussed Money Buddy/Benefit Buddy services direct to clients, including assisting clients with welfare benefit applications, Trust applications and relevant forms (form filling), and accompanying clients to medical assessments and appeal tribunal.
2. Use appropriate resources to identify welfare benefit entitlement and ensure that all work and case recording complies with Advice Quality Standard (AQS)
3. Assist in providing technical support to new Money Buddy/ Benefit Buddies (paid or unpaid) during their inductions
4. Ensure the service area that you are working in, is adequately staffed and appropriately resourced and that all paperwork relating to the Money Buddy/ Benefit Buddy service you are delivering is the most up to date versions
5. Encourage good teamwork and lines of communication between all members of staff
6. Keep up to date with legislation, policies and procedures and attend appropriate training as identified in your Personal Development Plan
7. Attend relevant internal and external meetings as agreed with the Benefit Buddy Team Supervisor and Money Buddy Supervisor
8. Assist in initiatives to improve the services of BCP, especially around the development of the Money Buddy/ Benefit Buddy service.
9. Ensure that relevant performance criteria relating to funders of the Money Buddy and Benefit Buddy projects are met, and in conjunction with the Benefit Buddy Team Supervisor contribute to the funders reporting requirements as and when required.
10. Use our case management system (AdvicePro) and other IT for statistical recording, record keeping and document production
11. Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service.
12. Uphold the aims and principles of BCP’s Service and its equal opportunities policies.
13. Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.
14. Maintain close liaison with relevant external agencies where Money Buddy/Benefit Buddy services are delivered, and represent the service as appropriate.

Burmantofts Community Projects (BCP) is a small Charity that has a Trustee Board, based in Burmantofts in Leeds. It was developed back in 1985 by two local people who knocked on doors in the community and they asked people what they felt the community needed. All this information was collated and it overwhelmingly suggested an Advice Service was needed. As a result, BCP was created. Having grown from a small team of a few, we have proudly grown to a team of over 20 employees plus volunteers and we continue to grow from strength to strength.

We provide face to face money advice services (Ebor Gardens Advice Centre – our debt team), a form filling service (Benefit Buddies) and a unique and award-winning financial capability service (Money Buddies). 

We are mainly funded by the Money Advice and Pensions Service, Energy Redress, Leeds City Council Area Committee’s and The Big Lottery Fund, who are now funding the Benefit Buddy project here in Leeds.

What do we offer:

We offer flexible working, hybrid working (working from home and at the office), we have a generous holiday allowance, we have an Employee Assistance Programme, we have Welbot (making sure your look after yourselves whilst at work), we look after your health and safety and make sure everyone is safe, we provide training (both on the job and with our HR system) we have a wonderful established team to work with, everyone gets a unique Personal Development Plan, 121’s, appraisals and we also have a salary increase initiative.

Part time hours will be considered for this role

With cost of living problems rising, we are looking for an experienced advisor/caseworker to join our team in providing money advice to prevent homelessness. 

You will have excellent organisation skills and able to manage a complex caseload following quality and case management procedures with excellent communication and negotiation skills. Working with the local authority, you will receive referrals for people at risk of losing their home by providing debt and income maximisation advice and casework support to deliver housing outcomes. If you have debt, housing or benefits knowledge and want to make a difference then get in touch.

You will join a growing charity with a commitment to making a difference to the lives of our community. In return you will receive:

• 25 days paid annual leave (+ bank holidays) pro rata
• Long service annual leave
• Company pension scheme
• Employee Assistance Programme
• Flexible employer sensitive to the needs of today’s workforce
• Commitment to continued professional development

Closing Date: 30 August 2022 however reserve the right to close early, so recommend to apply as soon as possible

Interview Date: September 2022 TBC 

Salary: £27,132 pa for experienced adviser;

£23,000 for trainee (review after 6-months)

35 hours per week, 25 days A/L + contributory pension scheme.

Birmingham Settlement has an opportunity to join our Money Advice Team, either as an experienced Debt & Welfare Benefits Adviser or a Debt & Welfare Benefits Trainee Adviser, focusing on criminal justice work and supporting victims of domestic abuse.

As an experienced Debt & Welfare Benefits Adviser you will already have a background in providing effective, high-quality debt and welfare benefits advice to a wide range of clients in differing circumstance. As a Trainee you will have a basic knowledge and understanding of the issues affecting people experiencing debt and benefit problems along with some experience in an advice service or customer facing setting along with the ability and willingness to undertake training and development.

Based at our Aston Centre with outreach work in other areas of the city and surrounding areas, you will be adaptable with excellent communication skills, flexibility, and the ability to manage your own workload.

You will be joining a long established and professional Money Advice Team providing specialist advice with a holistic approach that covers all areas of debt and welfare benefit along with training to build and continually improve money management and financial capability.

This is a great opportunity to join a progressive charity making a real difference to people’s lives.

Closing date for applications: Thursday 8th September 2022

Interviews: Thursday 15th September 2022

Birmingham Settlement is committed to Equality of Opportunity and welcomes applications from all sections of the community. Registered charity number 517303

Purpose of the Job

Fair Money Advice provides client focused and impact driven services. The ability to provide first class advisory and casework services that positively impact individuals, and the communities they live in, is fundamental to the way in which Fair Money Advice provides transparent and evidence-based services.

FMA is looking for a proven self-starter to support our specialist casework and advisory team as Project Support Worker.  

We are looking for someone who will provide support to a specialist team of money advisors and working closely with the Services Manager. The work will mainly be project based, administrative and will involve liasing directly with clients and partner organsiations.

This is an important and entry level job for someone looking to build skills, experience and knowledge about money and debt advice work.

JOB DESCRIPTION

Job Title                               Project Support Worker

Salary                                   £22,000

Annual Leave                      25 days paid holiday and 3% contribution to a stakeholder pension 

Hours of work                      37.5

Contract                               Permanent - (subject to continuation of funding)

Location                              Hybrid /Outreach locations as required

Training and development

Fair Money Advice will provide internal and external training as appropriate. Continued professional development is fundamental to the values of Fair Money Advice in building capacity amongst its team members. 

Main Duties and Responsibilities

Personal debt and its consequences have an enormous affect on individuals and families alike. Fair Money Advice works with partners to provide budgeting advice and support to try and alleviate these difficulties working with individuals to prepare detailed financial statements and explore ways of maximising their income and reducing outgoings. Advisers from FMA also negotiate with creditors directly on behalf of clients and set up manageable and sustainable repayment arrangements whilst providing comprehensive casework services. 

The post holder will work closely with the Senior Adviser/Technical Supervisor to provide a quality user-led service to clients, meet contractual targets and maintain quality standards.

The post holder will also be required to coach and supervise volunteers/new staff.

Reporting

The post holder will report directly to the Services Manager of Fair Money Advice

Tasks & Responsibilities 

1. Provide administrative and case management support to advisers supporting them to assist individuals face to face, via written correspondence and over telephone. 
2. Support Senior Adviser/ Supervisor with administrative and reporting 
3. Work closely with Service Manager on reporting and data audits 
4. Support Partnerships Officer with ad-hoc duties
5. Ad hoc duties as set by Managing Director

 Coordination of Fair Money Advice Services

1. Systems and Quality Control Management - ensuring that procedures and policies are fully adopted across all advice services.
2. Contribute to revising and improving systems to ensure efficiency and adherence to Data Protection and other standards.
3. Supervision of volunteers or junior staff – provide necessary support to carry out their work, coordinating enquiries allocation. 
4. Data Management- ensuring that systems and data control are in line with regulatory and funding requirements.
5. Work with Service Manager on data audits and maintaining and producing regular performance / impact reports

New Product Development at Fair Money Advice

1. Networking - promoting the FMA image across all local and relevant networks 
2. Investigation & Research – contribute towards researching and compiling reports about new and existing demand for debt advice and debt prevention services. Research and reports will be used to strengthen the FMA business case for expansion and roll out of the programme as well as strengthening business planning

Desirable Attributes

1. Ability to speak a second language, or experience of working in multi cultural communities
2. Evidence of data analysis and awareness of the not for profit sector would be advantageous
3. Advice agency experience or similar

MAIN DUTIES AND RESPONSIBILITIES

1. Deal appropriately and sensitively with enquiries, by telephone, letter and email, from both clients, creditors and other organisations
2. Effectively collect and update monitoring data as required
3. Regular reporting on project performance/data impact
4. Provide and maintain casework support to advisers, book appointments; liaise with clients, process referrals from partners or other agencies to ensure diaries are active and up-todate.
5. To carry out full needs assessments for all debt advice enquiries
6. Upload and log all client enquiries and case updates on to FMA case management systems.
7. Help to maintain internal and external social media with relevant facts and updates as required to develop and expand FMA brand and impact effectively
8. Support senior/specialist adviser(s) with routine delivery of information and guidance to clients and or/organisations
9. Be able to provide support during evening or weekend events as expected
10. Take part in client/guest visits and conference meetings as required, and working effectively with different parts of Fair Money Advice.
11. Attend relevant conferences, seminars and meetings as required.
12. Attend internal meetings as required
13. To carry out such duties as required for the team
14. To adhere to all project policies, in particular those on confidentiality, data protection and equal opportunities; and to challenge negative attitudes and practice related to race, class, age, gender, sexuality, disability, or religion.

Staff management

1. To assist in the day to day running of the project
2. Assist with management of volunteers or junior staff

PERSON SPECIFICATION 

WORK, VOLUNTARY OR LIFE EXPERIENCE

Essential                       A minimum of 6 months experience working in an administrative/support capacity

Essential                       Knowledge and experience of case management systems, including proficiency in IT (Word, Excel, and Outlook)

Essential                       Experience of organising and servicing meetings (including drafting agendas and taking minutes)

ABILITIES, SKILLS & KNOWLEDGE

Essential                       Awareness of the reasons for and consequences of debt

Essential                       The ability to write clear and accurate notes, input data 

Essential                       Good time management, organisational skills, secretarial and administrative skills

Essential                       Excellent communication skills – both written and oral

Essential                       Ability to minute meetings.

Essential                       Ability to take personal responsibility for work allocated and carry out specific projects to agreed deadlines

Essential                       Good IT Skills and a willingness to learn 

Desirable                      Experience of delivering workshops, facilitating group sessions

Desirable                      Ability to identify emergency needs and prioritise work

Job Title: Debt Adviser

Salary: Full time: £24,920 - £26,466 (Pro-rata £23,572 - £25,035 at 35 hours a week) depending on experience. Part time: £24,920 - £26,466 (Pro-rata £14,143 - £15,009 at 21 hours a week) depending on experience.

Annual leave: 28 days per year and 8 Public/Bank holidays pro-rata, 3 fixed closed holidays

Hours: Full time: 35 hrs per week (permanent), Monday to Friday 8:30am to 4pm, Part-time: 21hrs per week, days to be agreed

Responsible to: Debt Advice Team Leader

Contract:  Full-time position is permanent, Part time is 12 months initially (may become permanent subject to funding)

An Exciting opportunity has arisen to join the existing Ebor Gardens Advice Centre’s, Money Advice Team based at the Money Advice Centre in Burmantofts in Leeds. Working across a new Debt advice project embedded with Leeds based Foodbanks.

We are looking for someone with

• Excellent written and verbal communication skills
• Proven experience of providing debt advice services to Advice Quality Standards
• Sound knowledge of all Microsoft Office Packages and case management systems
• Has unconditional positive regard, empathy and emotional resilience
• As this role requires traveling throughout Leeds on a daily basis, candidates should hold a valid driving Licence and be willing to use their vehicle for business purposes (travel between locations)

Ebor Gardens Advice Centre is a Burmantofts Community Project (the Charity) and is funded by the Trussell Trust Leeds Foodbank, Leeds City Council and The Big Lottery Fund. The services provide face to face money advice, a form filling service (Benefit Buddies) and a high-profile financial inclusion service (Money Buddies). Most people requiring our services are seen at appointments in the Money Advice Centre, and drop in sessions across Leeds.  This Project is based in various venues across Leeds, our office and working from home and the successful candidate will be expected to travel

Main responsibilities of this post will be to provide debt advice to clients who attend appointments and drop-in to the Money Advice Centre. You will also provide some level of consultancy to, and take internal referrals from our Money Buddies. You will need excellent verbal and written communication skills, excellent IT skills, and the ability to work as part of a team as well as independently to meet the project targets.

Please note, that to qualify for this position, you must not be subject to (or have been subject to) Bankruptcy proceedings, have (or had) any County Court Judgements, have (or have been) subject to any Individual Voluntary Arrangements, Debt Management Plans or other legally binding debt solutions.

The Full time position requires traveling throughout Leeds on a daily basis, candidates should hold a valid driving Licence and be willing to use their vehicle for business purposes (travel between locations)

This post is subject to a satisfactory Enhanced DBS check.

Location: BANES area and/or home working; the role is based at our main office in Bath, but could suit someone working from home, though occasional office attendance will be required

About Citizens Advice Bath and North East Somerset

Citizens Advice Bath and North East Somerset is an independent local charity providing information and advice to residents of the BANES council area. We aim to empower people to resolve their problems and change their lives for the better.

We provide free, independent and confidential advice – whoever you are, whatever the problem. We help people overcome their problems and campaign on big issues when their voices need to be heard. We value diversity, champion equality, and challenge discrimination and harassment.

We’re here for everyone in the Bath and NE Somerset area and we work in partnership with other local services to provide the best possible advice and information to meet the needs of local residents.

We offer information and generalist advice on any issue and specialist benefits and debt advice. We also offer specialist legal advice delivered by professionals acting on a pro bono basis.

About the welfare benefits team

The Macmillan welfare rights service provides advice and information on welfare benefits and entitlements to people affected by MS or cancer living in the Bath & North East Somerset area and/or being treated at the RUH or Dorothy House. We provide free, confidential advice on a range of issues including benefits and income maximisation and assist with any other related issues, such as housing, debt and employment. Our aim is to ensure that people affected by MS or cancer receive the support and help they need.

The team was established 14 years ago and is recognised by Macmillan as being one of their best performing teams in the country.

Role Purpose

To provide welfare benefits advice to maximise income for clients and their families who are treated at the RUH / supported by Dorothy House who will have cancer, MND, MS and other life shortening conditions.

What we offer our staff

• 6% employer pension contribution
• Flexible working arrangements
• 24-hour access to online wellbeing and mental health support

Sunday 25th September 2022

Would you like to be part of a Charity that helps local people with the issues they face? Where required full training will be given.

We are looking for a Generalist and Money Adviser /Trainee to join our friendly team of paid and volunteer advisers. This role will involve giving advice to our clients covering a broad range of issues covering debt, employment, housing and benefits.

We are committed to delivering high quality advice and support and making a difference to the quality of life for clients in the Vale of White Horse and South Oxfordshire District Council areas.

Oxfordshire South & Vale is an independent local charity operating within the Citizens Advice Network. We provide the Citizens Advice service from our 4 main locations in South Oxfordshire and Vale of the White Horse (Abingdon, Didcot, Henley, and Thame). Our 120 skilled volunteers are supported by 11 FTE staff. We advise over 9,000 people a year.

Location: Preferably hybrid working from one of our offices and home location. 100% remote working will be considered.

Salary: £23,500 to £25,090 per annum pro rata depending on experience.

Hours: 37 hours per week. We are happy to consider a job share of 18.5 hours per week.

Contract: Fixed Term 1 year

For an application form please contact our HR & Training Manager Sally Stevens

ROLE SUMMARY
How this role fits into the vision and objectives of City Hearts
To support survivors of trafficking after they have completed the RNA process, with the aim of preventing them from falling into re-trafficking or homelessness, and ensuring they are not left involuntarily without support. Supporting survivors face to face as well as over the phone ensuring safety and continued journey to restoration
What you can expect from a career at City Hearts
As an organisation we are committed to supporting your success and providing you with a wealth of skills, training and opportunities as well as staff benefits to enhance your employment. These will include:

•  Regular accredited and in-house training on specialist subjects such as trauma, mental health,safeguarding, conflict management and more
•  Medicash Health Plan- including an EAP (Employee Assistance Programme that covers up to 8 one to one private counselling sessions a year), money towards dental and optical costs and much more
•  30 days holiday per year (plus accrued holiday days for length of service)
•  The opportunity to attend Group Supervision every 6 weeks with qualified therapists
•  Commitment to annual salary reviews
•  Progression opportunities including our Staff Development Scheme, providing you with the chance to specialise in a key aspect of your role
•  Access to Staff Networks including an LGBTQ+ Staff Network

Job Title: Reach In Caseworker          
Reports to: ISP Coordinator
Contracted Hours: 22.5 hours per week (3x 7.5 hour days)
Contract Duration: Fixed until 29th June 2025 Salary: £22,000 pro rata per annum                                  Location: South Yorkshire
Closing Date: 29th August 2022
Interview Date: w/c 5th September Probationary Period: 3 months
Direct Reports: N/A

Survivor Support

• Caseworking up to 100 clients, both male and female clients who are post NRM and have reached back into support.

• Completing crisis interventions - where appropriate this may be face to face

• Completing support plans with clients and reviewing the plans every month.

• Managing and logging fortnightly phone calls, meeting client’s needs by offering advice and signposting to other services.

• Helping with progression of clients along their support plan.

• Liaising with organisations and individuals regarding clients and City Hearts in a professional manner - including but not limited to medical professionals, solicitors, education providers and accommodation services

• Promoting independence of client base through signposting

Systems

• Recording all client-related actions on an online client management system

• Updating regional databases of key contacts

• Assessing complex needs interventions

• Assisting matching process in Bright Future Programme (employability programme)

• Regular supervision meetings with manager and Reach In team

• Being an ambassador for City Hearts

• Any other duties commensurate with the role

• Adhering to all internal procedures regarding City Hearts and any legislation.

• Promoting CH in adherence to the terms of the contract – this may include

attending events on behalf of CH as a whole.

Skills and Abilities

• Work proactively and responsively to deadlines

• Ability to feedback information and handover appropriately

• Ability to work as part of a team

• Swift communicative skills

• Responsive to clients’ needs

• Ability to engage with clients, and adapt communication techniques where required

• Ability to advocate

• Ability to research

• Ability to maintain a positive attitude while working

Survivor Support

• Caseworking up to 100 clients, both male and female clients who are post NRM and have reached back into support.

• Completing crisis interventions - where appropriate this may be face to face

• Completing support plans with clients and reviewing the plans every month.

• Managing and logging fortnightly phone calls, meeting client’s needs by offering advice and signposting to other services.

• Helping with progression of clients along their support plan.

• Liaising with organisations and individuals regarding clients and City Hearts in a professional manner - including but not limited to medical professionals, solicitors, education providers and accommodation services

• Promoting independence of client base through signposting

Systems

• Recording all client-related actions on an online client management system

• Updating regional databases of key contacts

• Assessing complex needs interventions

• Assisting matching process in Bright Future Programme (employability programme)

• Regular supervision meetings with manager and Reach In team

• Being an ambassador for City Hearts

• Any other duties commensurate with the role

• Adhering to all internal procedures regarding City Hearts and any legislation.

• Promoting CH in adherence to the terms of the contract – this may include

attending events on behalf of CH as a whole.

Skills and Abilities

• Work proactively and responsively to deadlines

• Ability to feedback information and handover appropriately

• Ability to work as part of a team

• Swift communicative skills

• Responsive to clients’ needs

• Ability to engage with clients, and adapt communication techniques where required

• Ability to advocate

• Ability to research

• Ability to maintain a positive attitude while working

Location: Bath & North East Somerset area and/or home working; the role is based at our main office in Bath, but could suit someone working from home, though occasional office attendance will be required.

Hours: 37.5

Contract: 30 months, though may be extended, subject to continued funding

About Citizens Advice Bath and North East Somerset

Citizens Advice Bath and North East Somerset is an independent local charity providing information and advice to residents of the BANES council area. We aim to empower people to resolve their problems and change their lives for the better.

We provide free, independent and confidential advice – whoever you are, whatever the problem. We help people overcome their problems and campaign on big issues when their voices need to be heard. We value diversity, champion equality, and challenge discrimination and harassment.

We’re here for everyone in the Bath and NE Somerset area and we work in partnership with other local services to provide the best possible advice and information to meet the needs of local residents.

About the welfare benefits team

The Macmillan welfare rights service provides advice and information on welfare benefits and entitlements to people affected by MS or cancer living in the Bath & North East Somerset area and/or being treated at the RUH or Dorothy House. We provide free, confidential advice on a range of issues including benefits and income maximisation and assist with any other related issues, such as housing, debt and employment. Our aim is to ensure that people affected by MS or cancer receive the support and help they need.

The team was established 14 years ago and is recognised by Macmillan as being one of their best performing teams in the country.

Role Purpose

To provide, after training, welfare benefits advice to maximise income for clients and their families who are treated at the RUH / supported by Dorothy House who will have cancer, MND, MS and other life shortening conditions.

What we offer our staff

• 6% employer pension contribution
• Flexible working arrangements
• 24-hour access to online wellbeing and mental health support.

Closing Date: September 25th 2022

Location - working across our sites at Bath as well as at Midsomer Norton & Keynsham as needed. In line with our current policy, applicants will be encouraged to work flexibly at home and in the office.

Hours: 22.5 hours per week (to be worked over 3 days)

Contract: One year, fixed term, with the possibility of extension

About Citizens Advice Bath and North East Somerset

Citizens Advice Bath and North East Somerset is an independent local charity providing information and advice to residents of the BANES council area. We aim to empower people to resolve their problems and change their lives for the better.

We provide free, independent and confidential advice. Whoever you are. We help people overcome their problems and campaign on big issues when their voices need to be heard. We value diversity, champion equality, and challenge discrimination and harassment.

We’re here for everyone in the Bath and NE Somerset area and we work in partnership with other local services to provide the best possible advice and information to meet the needs of local residents.

About Citizens Advice B&NES Debt Advice Service

We provide quality assured advice and casework services across Bath and NE Somerset, which covers the city of Bath, several smaller towns and the surrounding rural area.

We have drop-in sessions across the area in One Stop Shops, working in partnership with the local authority and other voluntary agencies. Our telephone Adviceline is open from 9.30 until 2.30 every weekday. Our specialist projects provide casework in Debt and Welfare Benefits. We have a small team of paid staff and a large workforce of enthusiastic, dedicated volunteers. We have access to a wealth of resources as part of our membership with national Citizens Advice including an up to date information system, second tier consultancy.

We are constantly striving to improve our service and current priorities are to help more clients to resolve their problems at the first point of contact, to enable more people to use digital resources and to make it easier and quicker for people to access our help.

The role

We are looking for an experienced, well-organised Debt Caseworker to join our debt advice team.  Further details can be found in the Job Description below. The post is part time (22.5 hours per week) and suitable for job share. The successful applicant will be working across our sites at Bath as well as at Midsomer Norton & Keynsham as needed.

What we offer our staff

• 6% employer pension contribution
• Flexible working arrangements
• 24-hour access to online wellbeing and mental health support.

Closing date: Thursday 21 August 2022 at 5.00pm

Interviews: Thursday 28 August 2022

The I&A Adviser will have an essential role in the response to the impact of the Coronavirus pandemic, working directly with older people to triage and identify needs and provide advice to help people to access high quality support.

The role will provide information and advice, including casework, in a wide field of subjects, including welfare benefits, housing, health, community care, and local services, to older adults state pension age and above across the London Borough of Merton.

We anticipate that the role will deliver support face to face at our centre, in client’s homes, on the phone and by email. You will be joining an accredited (AQS) advice service, high calibre team and given opportunities to train and develop in the role.

We have an exciting opportunity to join us as a Debt Adviser working as part of our fantastic debt team. The Cost-of-Living Crisis means we are seeing increasing numbers of people who need our help.
You will work with clients to find manageable solutions to address their debt and look for options that would maximise their income. In short you will be making a huge difference to people's lives!

This post is funded by Thames Water Trust Fund and Swindon Borough Council initially for a one year fixed term.

If you have recent experience of giving debt or income maximisation advice we want to hear from you. We will consider a trainee post for the right candidate if you have previous experience of giving generalist advice in a paid or voluntary capacity.

Role Purpose

The role is funded by Thames Water Trust Fund and Swindon Borough Council to provide a debt counselling, money and benefits advice service as part of our in-house Debt Advice team. The aim is to help clients maximise their income, develop a sustainable budget and manage their debts. To encourage maximum engagement with the service, the project is delivered flexibly to include phone, face to face, video calls and email.

Benefits:

• 25 days paid holiday per year plus Bank Holidays pro rata, and a discretionary 3 additional days between Christmas and New Year
• 5% employers contribution to workplace pension scheme with 3% employees contribution
• A commitment to Continued Professional Development and payment of membership fees to professional bodies where this will enhance your work
• Funding to gain Certificate in Money Advice Practice
• Access to Citizens Advice national training programme
• Opportunity to work as part of a national network of Citizens Advice offices
• Employee Assistance Programme including 24hr helpline support and legal advice
• Mental Health and Wellbeing Support from Togetherall
• Perks and savings via our partnership with Lifeworks these include savings on cinema tickets, giftcards and cashback on some purchases

Closing Date for applications: 30th August 2022

Interview Date: 6th September 2022

Can you rock the system? 

We are looking for a talented individual to join our team in helping people to know and understand their social welfare rights and responsibilities so they can improve their quality of life. Working as part of the Community Advice Service team, which comprises both paid staff and volunteers, you will provide advice, information, and guidance across the full spectrum of social welfare issues including money advice, energy, welfare benefits, employment, community care, discrimination, and housing. 

 You will have a minimum of 3 years experience in providing advice, information and guidance, and casework and be able to evidence the best possible outcome for the client has been achieved. 

You will support other Advisers through coaching and mentoring demonstrating personal and continuous development. 

What is on offer for you? 

By joining us as an Adviser you will start on a structured career path that is aligned with your development and salary progression. £25,453 starting salary per year progressing to £27,679.  You will also get 22 days of holiday (plus bank holidays) which increases after 2 years’ service.  You will have access to rewards schemes, health plans and work in an environment that is vibrant and incredibly supportive of your development.

In our recent people survey, 97% of our workforce said they were motivated to make a difference at work! Citizens Advice Gateshead is an award-winning, independent charity that has an annual turnover approaching £4m, over 180 Staff, and a growing community of volunteers. 

Closing Date 9 am on Thursday 25th August 2022 

*Please note this is a rolling recruitment campaign and therefore will be carrying out interviews on a regular basis so early application is advised*