Money advice team leader jobs

Role purpose

Compass is a service designed to support adults (18 years and over) in H&F and Hounslow. The service provides support with welfare benefits, debt, housing and well-being/peer support groups/workshops.

The role of the Information and Advice Worker will be to provide advice, guidance and customer representation to H&F and Hounslow residents living with mental health problems. Advice issues may include, housing, benefits, council tax, debt, signposting etc.

The successful candidate will deliver support to enquirers and manage a caseload of individuals as agreed with the service manager. In addition to advice casework, the Advice Worker will also be expected to assist onboarding referrals to the service when needed.

The successful candidate will be required to work alongside the Advice Team Leader and volunteers supporting on the project.  

The Advice Worker will be required to work within the Advice Quality Standard framework (AQS), adhere to Mind’s policies and procedures.

Due to the nature of the work, if successful, you will need to have an up-to-date DBS check completed prior to undertaking unsupervised client work.  

Place of work

The Advice Worker will be required to work both from home and the H&F and Hounslow office when necessary, alongside work in the community.

Key Responsibilities

• Deliver support to enquirers and manage a caseload of individuals as agreed with the service manager.
• Deliver monthly wellbeing peer support groups/workshops.
• Provide advice and information relating to all welfare benefits, including assisting clients with form filling and contacting agencies such as the Department for Work & Pensions on their behalf
• Provide housing advice
• Provide general money and debt management advice
• Provide information on employment opportunities and training support for clients.
• Signpost to other relevant services in the boroughs, or further afield.
• Attend training, forums and meetings to ensure knowledge remains relevant and up to date
• Keep up to date about current best practice and legislation within mental health, as well as within the field of Information & Advice more generally.
• Provide updates and feedback to the broader Advice team
• Use our database Views to record details of all client referrals and contacts to ensure client information is kept up to date.
• Use the correct templates, conduct outcomes and satisfaction assessments with clients on closure.
• Record the results of outcome assessments and satisfaction surveys on the Views database.
• Work in line with triage procedures and use the referral process when referring cases to external organisations.
• Meet regularly with the service manager to feed back about the progress of the project and ensure it is relevant to local strategy and national Government priorities
• Follow Hammersmith, Fulham, Ealing, and Hounslow Mind’s organisational policies and guidelines

·       ...Undertake additional duties that may reasonably be required to fulfil the objectives of the post

Training

Training will be provided and, as part of the Hammersmith, Fulham, Ealing, and Hounslow Mind induction the following training will be compulsory:

•  Safeguarding of vulnerable adults
•  Mental Health Awareness
•  Equality and Diversity
•  Health and safety

Person Specification

Knowledge and Experience

• Substantial experience of delivering advice in a similar position, preferably to individuals with mental health needs
• Knowledge and understanding of mental health problems, and mental health services
• Experience of delivering advice, information and customer representation
• Experience of managing complex cases
• Experience of working with multiple agencies
• Experience of delivering desired outcomes in a timely manner
• Up to date knowledge and experience of safeguarding adults
• Understanding of the importance of monitoring and evaluation, and the ability to keep records
  
  

Skills and Abilities

• Relevant and up to date knowledge of welfare benefits, housing and social care.
• Facilitate and deliver peer support groups for longer term improved wellbeing.
• Ability to communicate effectively in person on a one-to-one basis and with groups, as well as over the telephone and in writing
• Excellent listening skills
• Computer literate, with the ability to use MS Office, email systems and databases (inputting information and extracting reports).
• Ability to liaise with a range of people – customers with support needs, carers, and a range of different professionals
• Ability to remain calm in challenging situations and reinforce boundaries
• Ability to support people to manage difficult feelings, and communicate their needs effectively
• Knowledge of best practice for lone working, data protection and safeguarding adults
• Willingness to undertake training related to housing and welfare benefit
• A team player
• Ability to work on your own initiative
• Ability to develop and maintain positive working relationships with service users
• Strong organisation and administrative skills
• The drive to motivate self and others to achieve positive outcomes
• Flexibility in overall approach to work
• Ability to recognise and work within the boundaries of the role, including confidentiality, and the working protocols between agencies
• Strong sense of self, and ability to set and maintain boundaries
• Commitment to promoting the needs of BME communities, and a commitment to the principles of equal opportunities and anti-discriminatory practice
• Ability to plan and prioritise your own workload. 

Desirable

Lived experience of mental health problems, and of using mental health services

We have an opportunity for a Press Officer to join our Communications Team in Basingstoke.

This is a full time permanent role where you'll have a mix of home and office working.

The starting salary is £46,000 - £56,000 depending on experience.

The Role:

As a Press Officer at SNG you'll be managing the organisation's press office activities. This is a crucial role where you'll be leading on national and regional media campaigns and issues, to raise our profile and ultimately support us to build more affordable homes and provide an excellent service to our customers.

You will be responsible for managing our reputation in the media and minimising negative coverage, as well as managing relationships with journalists and senior stakeholders within the business.

You'll build SNG's reputation by developing high-profile relationships and telling great stories, creating content for national, local and online media to help SNG to achieve its business and social objectives.

This is a fast paced role where you'll be managing multiple priorities, and you'll be supported by a friendly and dedicated team. There will be some out of hours working required in this role.

What we need from you:

Previous experience as a Press Officer. We are open to different backgrounds and sectors but a knowledge of housing associations or adjacent sectors, such as development, would be an advantage. 

The ability to work with media outlets and create content in collaboration with colleagues that protects SNG's reputation. 

We are looking for:

• A proactive approach to working with colleagues to find the organisation's best stories
• Experience in successfully crafting compelling and newsworthy press releases that attract media attention
• Strong experience of crisis management and responding appropriately to protect the company's reputation
• The ability to build positive relationships with colleagues and media outlets
• Strong copywriting skills and the ability to edit and proofread content to ensure clarity, accuracy and consistency
• The ability to work under pressure and as part of a team

What we can offer you:

As a member of the Communications Team you'll be part of a friendly, active and dynamic working environment. 

We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.

Some of our benefits include:
•    £450 yearly flexible benefit pot to use against benefits of your choice
•    Flexible working
•    25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
•    A chance to buy or sell holiday as part of our flexible benefits package
•    A generous pension scheme matching up to 12%
•    Life cover as soon as you join us
•    You will be a part of our Recognition scheme 
•    A range of wellbeing discounts including Gym Memberships
 
About us:

It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations.

We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength enables us to meet housing needs, regenerate places and build on the existing strengths in our communities.

We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn.

About SafeLives

We are SafeLives, the UK-wide charity dedicated to ending domestic abuse, for everyone and for good.    

Last year alone, 14,000 professionals received our training. Over 80,000 adults at risk of serious harm or murder and more than 100,000 children received support through dedicated multi-agency support designed by us and delivered with partners. In the last six years, over 4,000 perpetrators have been challenged and supported to change by interventions we created with partners, and that’s just the start. 

Together we can end domestic abuse. Forever. For everyone.

About the role

Over the coming year, The Drive Partnership is looking to review, update, and design new training to offer to The Drive Project workforce. To lead this work, we are recruiting a Drive training team made up of a Senior Training Lead, Training Lead and Training Coordinator.

This role offers a unique opportunity to support the upskilling of The Drive Project workforce and advance The Drive Partnership’s mission to end domestic abuse and protect victims by disrupting, challenging, and changing the behaviour of those who are causing harm.

Hours: Full-time, 37.5 hours per week.

Contract: Fixed term until March 2026 with potential for 12-month extension to March 2027 - pending funding confirmation.

About Drive

The Drive Partnership, formed by Respect, SafeLives and Social Finance, is working to transform the national response to perpetrators of domestic abuse. We work to end domestic abuse and protect victims by disrupting, challenging, and changing the behaviour of those who are causing harm. Together we have developed the Drive Project to address a gap in work with high-harm, high-risk perpetrators of domestic abuse. We also work to advocate for systems and policy change- to develop sustainable, national systems that respond more effectively to all perpetrators of domestic abuse.

Benefits

• 34 days' holiday incl. public holidays
• Flexible working e.g. compressed hours
• Cycle to work scheme
• Eye care vouchers
• Pension scheme with 4% employer contribution
• Childcare vouchers
• Employee assistance programme
• Clinical supervision
• Holiday purchase scheme to buy up to an additional 5 days
• Enhanced family leave policies
• Enhanced sick pay
• Professional development fund
• Individual learning budget
• Restorative practice training
• Time off in lieu 

If this challenge sounds as exciting to you as it does to us and you believe you have the qualities we have described, please take a look over the job description and submit a 500-word cover letter and CV.

Closing date: 9am on Tuesday, 5th August 2025. 

SafeLives is a committed provider of equal opportunities for all; please see our job description for full details.

No agencies, please.

We’re looking for a passionate and experienced leader to head our sector support and grants team. You’ll bring strong project and people management skills, a commitment to social justice, and a track record of delivering impactful support to external partners. With experience in funder plus support, grant-making, and stakeholder engagement, you’ll help legal advice agencies thrive. This is a high-impact role guiding the development of our sector support programmes to ensure we best meet the needs of organisations providing vital legal help to those most in need. You’ll lead a small, dedicated team and work collaboratively across the organisation to deliver meaningful change.

See attached Recruitment Pack for more details.

We are recruiting for a new Operations Manager to take on a broader and more strategic version of an existing role, with overall responsibility for the operational delivery of our services across three office locations.

The successful candidate will oversee HR, facilities management, IT, and our volunteer programme. You will lead a small but dedicated administrative team and work closely with colleagues at all levels as part of our Senior Management Team (SMT).

We are seeking a practical, solutions-focused and detail-oriented individual who thrives in a fast-paced environment and enjoys improving systems, processes and ways of working— especially within a charity context and with limited resources. You will be confident working with a wide range of internal and external stakeholders, including major City law firms who support our pro bono work.

To apply, please share your up-to-date CV together with a cover letter of no more than two pages of A4, setting out how you meet the person specification and why you would like to work with South West London Law Centres.

Please note that applications without a cover letter will not be considered.

The closing date for the post is 29 July 2025 by cob 5 pm with interviews soon after. If you would like to have a brief informal chat to discuss the role, please contact us.

The Diocese of Rochester is committed to equipping its churches and leaders for growth and transformation. As part of this, we are seeking a Missional Development Parishes (MDP) Project Manager to join our Programme Team based at the Diocesan Office in Rochester.

The MDP Project Manager will play a key role in ensuring the successful delivery of 15 strategically funded parish projects supported by the National Church. Working with the Head of Programmes, Diocesan colleagues, and parish representatives, the Project Manager will oversee planning, budgeting, governance, and reporting processes across the MDP project. This role will be vital in supporting parish leaders and PCCs to lead and deliver their local MDP initiatives effectively.

The successful applicant will be an experienced and highly organised project manager, with excellent stakeholder engagement and communication skills. You’ll need to demonstrate the ability to manage risk, track project outcomes, and support change across a variety of contexts. A background in monitoring and evaluation is important, and a desire to serve the mission of the Church will be key to thriving in this role. Experience of working with Church of England structures is desirable but not essential.

To find out more about the Missional Development Parishes programme and our Diocesan Strategy, visit: Our vision - Diocese of Rochester

Key Responsibilities:

· Build strong working relationships with the 15 MDPs, acting as a governance and communications link with the Diocesan MDP Project Board

· Oversee and report on progress, risks, outcomes, and finances across all MDP projects

· Track progress against milestones and budgets, escalating risks and managing changes as needed

· Support the sharing of learning and success stories in collaboration with the Communications Officer and Mission and Ministry Development team

· Manage the MDP budget, including drawing down and allocating funds and reporting to stakeholders

· Act as secretary to the MDP Project Board and report to senior diocesan bodies including the Bishops Leadership Team and Diocesan Synod

A full list of responsibilities can be found in the job description attached.

What we can offer:

· Flexible working, hybrid working, and TOIL

· Generous holiday entitlement

· Contributory pension scheme

· Annual subscriptions and memberships

· Access to an Employee Assistance Programme and counselling service

The Diocese is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All post holders and volunteers are expected to share this commitment.

The wider a group’s diversity, the smarter, wiser, and more compassionate and creative its decision-making becomes. We are committed to achieving diversity throughout our Diocese by seeking UKME/GMH colleagues and those from a wide range of backgrounds, to help us create a culture of inclusion and belonging.

Closing date for applications: Sunday 20 July 2025

Interviews will be held on: Tuesday 29 July 2025

Are you an experienced leader with a passion for delivering high-quality care and making a real difference in people's lives? Do you have the skills and dedication to drive excellence in social care? Then we want to hear from you.

As a Registered Manager, you will lead and develop your team, ensuring they feel supported, motivated, and equipped to provide exceptional, person-centred care. You will be responsible for overseeing recruitment, supervision, and performance management while fostering a positive and collaborative workplace culture. Additionally, you will take ownership of financial management, ensuring budgets are effectively managed and financial processes are followed.

You will be instrumental in ensuring the service remains fully compliant with all regulatory and safeguarding standards, maintaining the highest levels of quality and safety. As the CQC registered manager, you will oversee quality assurance measures and key performance reporting. You will also build strong relationships with internal teams, external agencies, and the wider community to enhance the support and opportunities available to the people we support.

We are looking for a highly skilled Programmes & Operations Manager with a minimum of three years’ administrative experience to provide professional, inclusive, and efficient administrative support across DanceSyndrome’s Community programme and operations. This role is responsible for overseeing and managing the weekly Community timetable, and all associated administrative processes, co-ordinating key systems, and ensuring the smooth running of day-to-day operations, particularly in relation to session bookings, CRM management, and team co-ordination.

This role is comprises of administration, and programme management.

1. POSITION IN ORGANISATION:

Reporting to the Head of Community

2. SCOPE OF ROLE:                                  

1. Administrative duties

2. Events administration

3. Programme management administration

4. Monitoring & evaluation administration

We particularly welcome applications from people from the Global Majority, people with disabilities, and older people.

About the role

Here at Joseph Rowntree Foundation, we are on the lookout for a Learning and Impact Lead – someone to help the Movement Effectiveness team and our network of partners to better understand how change happens and to demonstrate the impact and effectiveness of our programmes. You will create and deliver learning frameworks, capture and promote insight from their experiences, and identify how our resources; time, money, knowledge and being relational can make a difference in the world.

This is an exciting new role, and you will lead JRF’s strategy for learning and impact measurement across narrative change, movement building, and community organising initiatives and embed a culture of reflection, learning, and adaptive practice within JRF and among our partners.

Acting as a thought leader in the sector, sharing insights and innovations in impact measurement and evaluation with external stakeholders, you will work with colleagues to evaluate the effectiveness of storytelling and strategies in shifting public narratives about poverty and inequality.

 About you

We are looking for someone who has proven expertise in designing and implementing learning and impact measurement frameworks, particularly in one or more areas of narrative change, movement building, or community organising. You will have experience working with marginalised communities and a commitment to centring their voices and lived experiences in evaluation processes. With strong leadership experience, with the ability to inspire and manage diverse teams and stakeholders, you will have an in-depth understanding of systems change approaches and the complexities of measuring long-term, non-linear outcomes.

You will be a strong communicator with excellent interpersonal and communication skills, with the ability to engage and influence diverse audiences and a passion for social justice and alignment with JRF’s mission and values. With excellent qualitative and quantitative research skills, including participatory evaluation methodologies, you will have a track record of producing high-quality reports, briefings, and presentations that drive learning and decision-making.

How to apply

If you share our passion and this role sounds like you, then we’re looking forward to hearing from you.

Please submit your CV and supporting information via our website.

The closing date for applications is 7th August 2025.

Interviews will take place week commencing 1st September 2025.

We reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.

Additional Information

Applications are welcome from all, regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or socioeconomic background.

We positively encourage applications from people from marginalised backgrounds, including but not limited to those with experience of living in poverty.

We are committed to being an anti-racist organisation and operate an anonymised recruitment process so that bias is eliminated from the shortlisting process.

At JRF we’re at our best when we’re continually building on trust, showing we care and making a difference – and hope others will do the same. So, for those roles which allow it, we’re developing a more blended approach to how and where you work. This means you can expect to work flexibly between the office and home (with an expectation of two days a week in your home office).

We are a Disability Confident Employer. This means that we are committed to the recruitment, progression and retention of disabled individuals. We shall also offer interviews to disabled candidates who meet the minimum criteria for the job. If you have a disability, please tell us if you would like to be considered for an interview under the Disability Confident Scheme.

If you have any additional needs and need reasonable adjustments to be made to the interview process, please let us know.

This is an exciting new role to head up DanceSyndrome’s Community work across Lancashire developing, nurturing, growing, and managing our community workshops. At the heart of our organisation are our weekly bespoke Community Inclusive Dance Workshops; ‘Everybody Dance’. These workshops are co-delivered by a qualified Dance Leader with a learning disability, working side-by-side with a non-disabled Dance Artist. As part of our ambitious strategy, we will be establishing several new workshops across Lancashire over the next five years and co-delivering inclusive dance provision for all ages from early years through to adulthood by 2030.

As Head of Community, you will oversee several vibrant and active communities; build community engagement and cohesion; and to collect, collate and analyse key data to demonstrate impact and to drive forward strategic planning and decision making. This is alongside developing and managing both strategic and operational long-term partnerships & collaborations across communities in the North-West and building and executing an engaging and effective Volunteer Programme to support all Community workshops.

This role supports strand one of DanceSyndrome’s ambitious strategy; Vision 2023; ‘To deliver an outstanding, collaborative, and high-quality programme of co-produced and co-delivered inclusive dance across the North-West’.

We are looking for an exceptional, experienced, self-motivated, and enthusiastic individual to represent DanceSyndrome at the heart of our communities taking our inclusive person-centred offering to the next level.

You will pro-actively support our timetable of weekly Community inclusive dance workshops ensuring they operate to the highest standards of Quality & Excellence and making sure that all systems and processes are in place in relation to security, registers and payments.

You will line manage the Programmes & Operations Manager and Data & impact Manager and collectively drive forward all aspects of our Community work to the highest standards.  

You will manage key partnerships with Community Centres and be instrumental in engaging and onboarding new participants supporting DanceSyndrome’s ambitious Vision 2030 strategy to increase participation, and reach under-served and diverse communities, as well as executing our Children & Young People strategy working across all ages.

You will identify, understand and engage with key partners and Stakeholders who can support DanceSyndrome’s ambitions to be the ‘go to’ and ‘organisation of choice’ for people with learning disabilities, leadership opportunities and an inclusive unique co-led delivery model which doesn’t exist anywhere else. Through effective partnership working, you will work across sectors and reach under-served and diverse communities. You will also be able to identify key barriers to access, gaps in current provision across the region and seek valuable evidence to inform strategy and to feed back to funders.

You will be an extremely personable and approachable individual with a strategic mind, and persuasive manner who is able to reach and attract new participants, increase engagement in our Community workshops, and secure local community engagement to ensure the long-term sustainability of DanceSyndrome’s community offering.

You will turn leads in sales in a variety of ways from initiating unusual and impactful partnerships, growing the number of beneficiaries, increasing sales of our products and services, securing in-kind support and vital funding.

You will also develop and manage an engaging and rewarding Volunteer Programme across key communities including recruiting, training, onboarding and retaining volunteers.

We particularly welcome applicants from Global Majority, who identify as LGBTQIA+, People with Disabilities and Older People to apply for this role.

Come and join us and be part of a mission to save lives and end economic abuse forever!

In 2024, a staggering 4.1 million UK women experienced economic abuse at the hands of their current or former partner. The rising cost of living has only exacerbated the devastated impact of this form of domestic abuse. 

Surviving Economic Abuse (SEA) is the only UK charity dedicated to raising awareness of economic abuse and transforming responses to it.

Since our founding in 2017, we’ve proudly campaigned successfully for the recognition of economic abuse in UK law and influenced wide-ranging systemic change to transform responses to it. We're now entering an ambitious new phase, and we’re seeking a dynamic, strategic and values-led Head of Income as part of the Senior Leadership Teamto help drive it forward.

This is a critical time for SEA. With a bold three-year strategy now in place, we’re looking for an experienced income-generation leader to oversee and diversify our income streams — across high-net-worth giving, corporate partnerships, trusts and foundations, and earned income through consultancy and training. As a key member of the Senior Leadership Team, the Head of Income will play a vital role in shaping the future of the organisation and enabling us to scale our impact.

The Head of Income will lead a talented team, including our Senior Fundraising Manager (trusts and foundations) and Corporate Development Manager (strategic multi-stakeholder partnerships), and collaborate closely with our CEO, Trustees and earned income delivery teams (consultancy and training) whilst also being hands on in relationship development. Your approach will be collaborative, survivor-centred and driven by SEA’s values. We are particularly interested in hearing from candidates with strong experience in high-value fundraising and/or commercial income generation.

What we’re looking for in the Head of Income

• Proven success in income generation from high-net-worth individuals and/or corporate partners
• Strategic mindset with the ability to lead and grow multi-stream income
• Experience of working in a small, agile organisation and line-managing high-performing teams
• Experience of working at Senior Leadership Team level, or readiness to step into the role
• A confident communicator with strong relationship-building skills
• A commitment to SEA’s feminist ethos, values and mission
•  

What we offer the Head of Income

• 25 days annual leave + 5 wellbeing days + bank holidays
• Home-based and flexible working options
• Reflective practice and wellbeing support
• 5% employer pension contribution
• Enhanced family leave, carers leave, sick pay
• A dynamic, purpose-led team where your impact is tangible

How to apply for the SEA Head of Income

Charlotte Wilmot at Eardley Wilmot is managing this appointment on our behalf and will support you with your application. Please send your CV to her directly in the first instance or here to her via Charityjob. You will then also be asked to complete a short anonymised application form via the Surviving Economic Abuse website. Charlotte will guide you through that step and a link to the form will be provided. 

The deadline for receipt of completed application forms is midnight on 28 July 2025.

SEA is proudly survivor-centred and committed to equity, diversity and inclusion. We particularly welcome applications from minoritised and marginalised communities, and we guarantee interviews for disabled applicants who meet the essential criteria. We also welcome job share applications as a joint application. 

First nterviews will be held week beginning 4 August 2025 (held online – questions will be shared in advance). 

We really look forward to hearing from you.

Welfare Benefits Advisor

Supporting Leicester South Foodbank

Job Description

Responsible for:

To assist in providing an efficient and effective Welfare Benefits service within the various foodbank hubs to assess eligibility, maximise income and review and appeal decisions as appropriate. Required to provide advice through various service delivery points, including outreach locations.

Responsible to:  Team leader, and Service Delivery Manager

Base Location:

Hours: 20 Hours per week

Term: Fixed Term until October 2026. This may be extended dependant on further funding opportunities

Salary:£13.50ph
Holidays: 25 days p.a. plus 8 days Bank Holidays pro-rated if the role is part time

Main Responsibilities: 

• Uphold the aims and principles of the Helping Hands Community Trust and the Leicester South Foodbank.
• Work within the service’s ethos and values, especially regarding equality and discrimination.
• Work within health and safety guidelines, sharing responsibility for own health and safety and that of colleagues.
• Keep up to date with legislation, policies and procedures and undertake appropriate training.
• Provide confidential, specialist, advice to clients at our main hub and in consultation with the Operational manager, outreach surgeries and venues across Leicester and Leicestershire
• Present a range of solutions, pointing out the advantages and disadvantages according to the client’s personal situation and make recommendations based on this information
• Ensure that all advice and solutions are presented in accordance with the charity’s policies and procedures and in line with AQS
• Assessing client needs through confidential interviews and hold a personal caseload
• Keeping confidential records, updates and training on our CMS (AdvicePro)
•  Adhere to our Safeguarding, confidentiality and GDPR Policies and procedures
• Keep up to date with changes in legislation, policies and practices in relation to Welfare Benefits, and sharing such information to other members of the team
• Maximise benefit to clients by working closely with Money/Debt Advisors within our team.
• Attend relevant internal and external meetings as agreed with the line manager.
• Prepare for and attend supervision sessions/team meetings/staff meetings/annual appraisals as appropriate.
• Work to Key Performance Indicators at AQS quality standards.

 Casework

• Using the AdvicePRO database to maintain electronic case records, for the purpose of continuing casework and information retrieval. These records must be inputted onto the database immediately following the appointment to ensure the records are up to date and accurate
• Act where necessary by calculating, drafting or writing letters and producing written submissions for clients as appropriate
• Provide advice work covering the full range of Welfare Benefits law.
• Negotiate with third parties.
• Ensure income maximisation through the take up of appropriate benefits.
• Prepare paper submissions to the appropriate statutory bodies, tribunals and courts as appropriate.
• Assist with related problems where they are an integral part of the case and refer to other advisers or specialists as appropriate.
• Make outreach visits, where necessary and subject to resources and risk assessments.
• Provide advice and assistance to staff and volunteers across the whole range of Welfare Benefits issues.
• Ensure that all casework conforms to the AQS quality standard.

Administration:

• Make recommendations for improvements to services.
• Effectively utilise AdvicePRO for statistical recording, case recording & document production.
• Provide 1 Case study/Good news story Monthly to the line manager
• Keep up to date with policies and procedures
• Undertake appropriate training relevant to the role, including CPD Courses.

Essential:

•  English and Maths Grade C/Level 4 or above
• ·Full UK Driving License with business insurance
• Traveling across sites in Leicestershire to see clients in appointments
•  IT Confident
• Proficient in Information, Advice and Guidance to clients
• Understanding of the Welfare Benefits system, and keeping up to date with the change alerts
•  Knowledge and experience of giving competent accurate Welfare Benefits advice casework to AQS Quality Mark standards.
• Understanding the implications of Welfare Reform and the impact on clients and families
• Able to do Benefit checks, to help maximise the client’s income
• Organised and can prioritise own work, to meet targets
•  Being GDPR compliant at all times
• Active Listening skills.
• Flexibility and willingness to work as part of a team.
• Ability to be professional, and considerate at all times
• Empathetic, inclusive and with reassuring attitude
• Ability to cope with stressful and emotionally charged situations.
• Ability to remain patient and calm whilst under pressure
• Have good problem solving skills.
• Ability to give and receive feedback objectively and sensitively, and a willingness to challenge

Desirable:

· Previous experience of working with the AdvicePRO CMS data base

· Ability to deliver services using video links via Microsoft Teams, and Zoom

· Ability to deliver services via social media and our interactive website

Two Saints

Executive Director of Finance and IT

£84,400 pa

South East

Having adopted a new and ambitious strategy, and embarked on a period of transformational change, Two Saints are now looking to ensure they are in the strongest position to deliver their vision in what are difficult times. This vision is ‘to be a safety net for people in tough times and the springboard to a brighter future.’

These are challenging times for our sector - but we like a challenge and are determined to remain financially strong and grow, so we can continue to support our clients and be a springboard to a brighter future. Which is where this role comes in! Applicants for this role will need to demonstrate experience of leading a finance team in the social housing sector or similar. This could be your first Director-level appointment, or you may be a more experienced executive leader - you’ll be working for an agile, well regarded organisation and we’re always busy, so your energy and enthusiasm will count for a lot.

Closing date 5pm Monday 28th July 2025

Operations Assistant
Location: SIA House, Milton Keynes
Salary: £25,000 per annum
Contract: 12-month fixed term contract
Hours: 35 hours per week, Monday to Friday 9am to 5pm

About us

The Spinal Injuries Association is committed to a singular vision: a fulfilled life for everyone affected by spinal cord injury.

Everyone has a right to live a fulfilled life and that means the life they choose, a life that has the same opportunities as everyone else. We are the expert guiding voice for life after spinal cord injury.

About the role

In this role you will provide operational and administrative support to the Finance, people & operations team and play a key role in the day-to-day running and continuous improvement of SIA House, ensuring it remains a safe, welcoming and efficient working environment.

Duties and Responsibilities include:

• Take a lead role in the efficient day-to-day running of SIA House, ensuring it is safe, secure, clean, and well presented.
• Support the management and upkeep of office space, facilities, and resources, including contributing to ongoing improvements and upgrade.
• Coordinate and prepare facilities for internal and external meetings, including welcoming visitors.
• Assist in regular supplier an contract reviews to ensure cost-effectiveness and value for money.
• Play an active role in supporting and delivering SIA’s sustainability strategy and help minimise the organisation’s environmental footprint.
• Contribute to cross-organisational operational projects as needed.
• Act as a keyholder for SIA House.
• Provide day-to-day administrative support to directors and senior leaders.
• Assist with meeting logistics, including diary management, travel and accommodation bookings, catering and room set-up.

This post will play a critical role in achieving our ambitions. We hope that the role inspires you and we look forward to receiving your application.

Closing date: 23 July 2025, 9am

Interview dates: 31 July 2025 at SIA House, Milton Keynes.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

At SIA, we value diversity. We are committed to providing an inclusive and supportive environment as we believe diversity fosters a more innovative, creative, and caring culture.

We are striving to create a culture that fully represents all the communities we serve. We are an equal opportunity employer, and all applicants will be considered for employment regardless of race, age, ethnicity, religion, sexual orientation, gender, gender identity, family or parental status, or disability status.

Disabled candidates who meet the standard job criteria will be offered a guaranteed interview.

No agencies please.