Monitoring and evaluation jobs
Do you have a progressive, forward-thinking perspective on social care services? Are you committed to ensuring the highest quality of work for children, young people, and families every time?
We are looking for a new Programme Manager to join our team and oversee our Family Group Conference services throughout the London Boroughs of Bromley and Hackney.
ABOUT US
We are a leading UK charity delivering Family Group Conferences (FGC). Building on over 25 years of experience, we are now exploring new and innovative ways of working alongside families and communities. We are doing this at a time when the Government has set out a clear vision for Family Group Decision Making (FGDM) to become a central offer to families experiencing challenges and engaging with Children’s and Families Services. This is a pivotal moment to join our organisation and help shape the future of this work.
ABOUT THE ROLE
This role could suit two types of candidates:
- A practitioner with experience of working with children and families who wants to use their practice experience in a programme management role, or;
- An experienced programme manager with strong public sector and/or charity sector experience, who is confident working with data and is relational and collaborative with colleagues and partners.
It would be an advantage, though not essential, to have experience of Family Group Decision Making, solution-focused practice, or the children’s social care sector.
Whilst this role is a managerial role, and not day-to-day family-facing we do make space for our Programme Managers to hold a limited number of referrals each year to nurture skills and practice experience. Full practitioner training is provided for all Daybreak employees.
The role is home based with regular travel into Bromley and Hackney Local Authority offices. A successful candidate would also need to actively work in person with commissioners, external partners, and communities in and around Bromley and Hackney on a regular basis, depending on service needs. Willingness to travel to other areas, depending on service need and growth is needed.
What does a week look like for a Daybreak Programme Manager?
No two weeks are the same, but as a Programme Manager you can expect to balance a mix of operational oversight, supporting your freelancer team, and stakeholder engagement. Typical activities include:
Ensuring a quality service for families, and delivering on contract aims
- Reviewing and triaging referrals, including case discussions with referrers.
- Quality-assuring referrals and Family Plans, ensuring procedures are followed and records are kept up to date in our case management system.
- Monitoring case records to make sure Family Group Conferences are progressing appropriately, and accurate records are being kept.
- Collating and analysing performance data (KPIs), using MS Excel and other tools.
- Writing quarterly reports for commissioners, analysing service delivery, providing narratives and identifying areas for development.
Working with your freelancer team of Coordinators
- Allocating new referrals to our team of freelance Independent Coordinators.
- Engaging Coordinators in best practice discussions, providing guidance to overcoming barriers or issues.
- Acting as the first point of contact for safeguarding concerns, reviewing incident reports and escalating when required.
- Hosting in-person and online Practice Development Groups to share key messages and facilitate best practice discussions.
- Recruiting, inducting, and supporting new Coordinators - from advertising and interviews to observing practice.
- Reviewing and signing off invoices from freelance Coordinators.
Working with external stakeholders and referrers
- Building relationships with referrers such as Social Workers, through consultations and attending team meetings.
- Promoting our services to commissioners and senior managers in children’s social care, ensuring referrals are high quality whilst also raising awareness of the value of FGCs and our service.
Contributing to the wider Charity aims
- Attending Programme Manager and staff team meetings.
- Contributing ideas and expertise to strengthen processes, improve service delivery, expand our offer to families, and support Daybreak’s wider charitable goals.
DETAILS
- Salary: £36,000 - £39,000 per annum pro rata, depending on experience
- Location: The role is home based with regular travel into Bromley and Hackney Local Authority offices. There is also occasionally travel to Southampton (Head Office) for meetings and other areas, based on operational need.
- Working pattern: 30 hours per week; to discuss schedule with the successful candidate.
- We are committed to safeguarding and all posts are subject to an Enhanced DBS Check, two satisfactory references and proof of right to work in the UK.
APPLICATIONS
To apply, please download the recruitment pack and application form, below, and return to our head office email address. If you need any help with your application or have any questions about the role, please contact us via email or or phone.
CLOSING DATE: 28 SEPTEMBER 2025INTERVIEWS: 9 OCTOBER 2025, in London (1 Bow Churchyard, London EC4M 9DQ)
The client requests no contact from agencies or media sales.
We are looking for that special person with drive, empathy and business acument to support Circle an already proven and successful youth employment charity to the next level. Our model achieves very high outcomes as we take small cohorts and listen to what our young people want. We have partnerships with many large corporates who understand how we are differant from most charities.
You must send a full CV and cover letter to apply and have two references
The client requests no contact from agencies or media sales.
The Youth Endowment Fund
Head of Change – Children’s Services
Reports to: Assistant Director for Change – Children’s Services, Neighbourhoods & the Youth Sector
Salary: £67,900
Contract: 2 year fixed-term – potential to extend. Open to 0.8FTE for the right candidate
Location: Central London, Hybrid*
Closing date:12pm on Wednesday 24th September 2025
About the Youth Endowment Fund
We’re here to prevent children and young people becoming involved in violence. We do this by finding out what works and building a movement to put this knowledge into practice.
Last year, 244 people in England and Wales tragically died after being assaulted with a knife. Of these, 32 were children. Every child captured in these numbers is an important member of our community and society has a duty to protect them. Even when violence doesn’t strike directly, we know that the fear of violence has a terrible effect on children’s lives.
The Youth Endowment Fund exists to try and permanently change things. To succeed, we must build an exceptional body of knowledge about violence affecting young people and how we reduce it. This knowledge has to be both rigorous and highly relevant to those making decisions about how to support vulnerable young people. We need to find out what works and what doesn’t through evidence synthesis, data analysis and qualitative research into children’s lives. We need to convert this into highly accessible content on what works, how delivery organisations need to change their practice and how the systems they operate in need to be reformed. We then need to work with the right people that can make change happen, across systems, policies and practice, to have a real impact on reducing violence affecting children’s lives.
Key Responsibilities
We build demand and interest in evidence across the Children’s Services sector
This will include:
- Running events, speaking at conferences and curating webinars to bring evidence to life for practitioners
- We have great relationships with the people who can make change happen.
This will include:
- Developing great relationships with senior policy makers, sector leaders and experts, including representing YEF in external meetings and speaking at events.
- Managing a Strategic Advisory Board of leading experts across the children’s services sector and keep members onside and excited about our work.
We deliver our children’s services system recommendations.
This will include:
- Helping to identify the right recommendations at a system level (such as changes in policy, regulation, inspection, funding, or guidance) that make it more likely highly vulnerable children get access to the right support at the right time.
- Work out the best way to make our system recommendations happen (due for publication in December 2026) and then do it – persuading the key people to make changes that make a difference.
- Tracking progress carefully, being thoughtful and creative about when and how to change the plan.
We work out the most effective ways to connect people with the evidence, then make those things happen.
This will include:
- Helping children’s services leaders change how they plan or provide services to better protect children from violence, based on the YEF Children’s Services Practice Guidance – due for publication in May 2026.
- Creating a plan to get people to follow our guidance, using what we know about how they think and behave.
- Creating practical tools and resources that help leaders put evidence into action
- Continuously testing and improving our approach to get better results.
As a senior member of staff in the organisation you also:
- Build a culture where it is natural to perform well and support colleagues brilliantly.
- Contribute to setting the strategy, delivering results, and building and modelling the culture that we need to succeed.
About You
You are this sort of person:
- You know how to make change happen. You combine analytical sharpness with emotional intelligence and real-world experience. You understand why people resist change – and how to move them through it. You’re curious about human behaviour and what drives decision-making.
- You bring deep experience of the children’s services system. You’ve worked at a senior level in or with children’s services – potentially commissioning support for young people at risk of or involved in violence. You understand how Directors of Children’s Services and other senior leaders think and know how to navigate and influence within the system.
- You communicate complex ideas clearly. Whether speaking or writing, you break down complicated concepts in ways that make sense to different audiences – without oversimplifying. You bring clarity where others bring jargon.
- You get things done. You’re organised, delivery-focused, and produce high-quality work, even under pressure. You work independently and to a high standard.
- You build trust and connect with people. From government ministers to social workers, CEOs to 15-year-olds – you know how to listen, build rapport, and make people feel heard. You’ve led meetings, made strong introductions, and bring people with you.
- You think big and adapt fast. You’re a strategic thinker who can see the big picture without losing sight of the detail. You’re logical, creative, and open to challenge – always testing and refining your ideas.
- You understand young people. You get what life can be like for vulnerable young people and you understand the systems and organisations around them. Ideally, you’ve seen this first-hand, whether professionally or personally.
- You’re committed to equity, diversity, and inclusion. Not just in theory – but in how you work, who you listen to, and what you prioritise.
You must have this sort of experience.
- Delivering concrete change in practice or systems that improved children’s lives. You have significant experience in leading behaviour, practice or policy changes within a children’s services setting. You can show how these have been effective in delivering tangible change.
- Leadership experience in the children’s services system. You’ve worked at a senior level in or with children’s services - especially local authority children's services, commissioning and/or children's social care policy, and you understand how to navigate and influence within these complex systems.
- Firsthand knowledge of the system that supports highly vulnerable children, particularly those at risk of or involved in violence. You understand the barriers these children face and what it takes to get them the right support.
While it’s not a criterion, we’re especially interested to hear from applicants who have lived experience of youth violence.
It’s also important to us that the people we hire do not discriminate. We believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background.
Hybrid Working Details
The office is based in Central London. Those living in and around London are expected to be in the office for a minimum of 2 days per week. If you live outside of London and work remotely, you’ll be expected to work from the London office 2 days per month.
As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at the interview stage.
To Apply
To apply, please send a CV, your answers to the three questions below and complete the monitoring form by clicking on "Apply for this" button by 12pm on Wednesday 24th September 2025.
When applying for this role, please ensure that your cover letter can answer, within a maximum of 1000 words, the following questions:
Improving practice or systems
1. Can you describe a time when you successfully supported children’s services leaders to improve practice or systems? Please include the scale and context of your experience. (maximum 500 words)
Developing strategy
2. Please provide an example of a strategy you developed from scratch and implemented independently. What did you do, what was the impact, what did you learn? (maximum 500 words)
Personal and professional experiences in violence prevention
3. What personal and professional experiences have shaped your understanding of the children’s services sector’s role in preventing violence? (maximum 500 words)
Interview Process
This will be a 2-stage interview process. The first stage interview will take place on 9 and 10 October 2025
The second stage interviews are currently scheduled for the week commencing 13 October 2025.
PLEASE NOTE: We do not sponsor work permits and you will be required to provide proof of your eligibility to work in the UK.
Benefits Include
• £1,000 professional development budget annually
• 28 days holiday plus Bank Holidays
• Employee Assistance Programme – 24hr phone line for free confidential support • Volunteering days - 4 half days per year
• Death in service - 4 times annual salary
• Flexible hours. Core office hours 10am – 4pm
• Financial support including travel and hardship loans
• Employer contributed pension of 5%
Personal Data
Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.
We exist to prevent children and young people becoming involved in violence.

The client requests no contact from agencies or media sales.
This vacancy is restricted to Black and minoritised women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
We reserve the right to close these adverts early if we have sufficient interest, so early applications are encouraged.
The Senior Immigration Solicitor (Violence Against Women and Girls & Migrant Justice) will lead on complex immigration casework and strategic legal interventions, with a particular focus on supporting Black, minoritised, and migrant (BMM) women affected by violence against women and girls (VAWG), especially those with insecure immigration status or no recourse to public funds (NRPF).
This is a senior role requiring a high degree of professional autonomy, decision-making, and initiative. While the postholder will be formally accountable to the Head of Community Engagement and Legal Services, they will operate with minimal day-to-day supervision, taking a lead in shaping casework strategy, driving systemic change, and strengthening SBS’s legal offer.
By joining our team, you will be at the forefront of the fight for equality and justice, making a tangible difference in the lives of those who need it most.
Why work with Southall Black Sisters?
Southall Black Sisters is committed to providing a supportive working environment, where team members feel valued, empowered and safe. To that end, we provide an excellent package of employee benefits including:
- Generous annual leave entitlement
- Hybrid working
- Enhanced pension contribution
- Enhanced sick pay
- Subsidised public transport season ticket
- A comprehensive Employee Assistance Programme, including access to confidential support from MBACP therapists
- Clinical supervision with an MBACP therapist to explore issues arising from casework
- A focus on continued learning and development through accredited training delivered by experts in their field
- Organisation-wide away days
- Career development pathways and support
- The opportunity to learn and grow within an organisation renowned for inspiring political activism and campaigning successes
- Employer eye care scheme
To Apply
Submit a completed application form along with the optional equal opportunities monitoring form by the application deadline. Please do not send us your CV as this will not be considered.
Please note, incomplete applications will not be considered.
Interview date: 24 & 25 September 2025
The client requests no contact from agencies or media sales.
Today, 12 children and young people will be diagnosed with cancer. We’ll stop at nothing to make sure they get the right care and support at the right time.
Change lives in a life-changing career
When a child or young person is diagnosed with cancer, their whole world can feel like it’s falling apart. Independence is taken and confidence is stolen. Stability no longer exists. The future suddenly feels uncertain.
The impact of cancer on young lives is more than medical. That’s why we exist. Our specialist social workers help children and young people with cancer and their families navigate the emotional and practical impact of cancer. We remove barriers, solve problems and prioritise wellbeing. And we stop at nothing to make sure they get the right care and support at the right time.
We challenge the systems and policies that surround children and young people, we highlight gaps and campaign for change. Because we know what a better future could look like. And we know what we need to do to make that future a reality. We need to push harder, reach further and work smarter. And we need the right people on our team to help us get there. People like you.
About the role
This role will be responsible for providing business support for the directorate to support effective leadership and streamlined ways of working across Income Generation.
The postholder will support the operation of the Income Generation Leadership Team (IGLT) and assist in various aspects of organisational administration and development. It will support IGLT to define and shape priorities and support implementation of priority initiatives. It will ensure that IGLT’s time is prioritised effectively on delivering the most critical priorities and that follow-up activities are completed.
This role will need to foster and develop credible and respected relationships with all key stakeholders including in other directorates – to ensure visibility and engagement on high priority programmes.
This role is subject to a criminal record check. In the event of a successful application a basic criminal record check will be completed.
What will I be doing?
No two days are the same at Young Lives vs Cancer. So, summarising your ‘day to day’ isn’t easy. Here are some of the main things you’ll be doing, but you’ll find more details in the job description.
- Provide business support to IGLT including:
- Support for IGLT and Income Generation directorate meetings and follow-up
- Support for business planning, projects, reviews and evaluations
- Ensuring that all key reports for Income Gen directorate are efficiently delivered – with a particular focus at the moment on KPIs and quarterly reports for Exec, Board and internal audiences
- Implement and monitor operational programmes, ensuring learning from past programmes of work is integrated.
- Co-ordinate cross-directorate teams to ensure successful programme execution with timely delivery of initiatives and management of key dependencies.
- Continually ensure risks to programmes of work are identified, assessed and mitigated.
- Make sure robust controls are embedded and reported through regular monitoring systems.
- Facilitate communication between teams to ensure transparency and alignment on operational goals.
- Take responsibility for liaising with a wide range of stakeholders and contacts at all levels, on behalf of IGLT.
What do I need?
Diverse perspectives and unique skillsets are at the heart of Young Lives vs Cancer. If you're passionate about making a positive impact and eager to learn, we encourage you to apply, even if you don't meet the criteria and person specification fully. Your potential is what matters most to us, and we’re committed to fostering an inclusive and supportive work environment to help you develop.
The key skills we’re looking for in this role are:
- Experience of working in a fundraising charity.
- Experience of providing operational business support to a leadership team
- Experience of managing programmes of work that consistently deliver objectives
- Proven ability to develop reports, manage corporate documentation, monitoring and evaluation.
- Experience of collaborative work across multi-disciplines
- Understanding of role of digital capability in contributing to the delivery of effective fundraising
Understanding of oppression and the barriers that marginalised people face, and strong commitment to deliver anti-oppressive practices
What will I gain?
For people to reach their full potential, they need the right environment. As a member of Team Young Lives, you’ll be made to feel supported, valued and appreciated. Here’s how we do it:
- Flexible working: we’re open to working hours outside of 9 - 5 and we can talk through your flexibility requirements at interview stage
- Wellbeing, Thinking & Growth Days: four days a year to to step back from the day-to-day and focus on your own learning and development
- Generous annual leave allowance
- Great family/caring leave entitlements
- Enhanced pension
- Access to our employee savings scheme
To find out more about our benefits package, have a look on our website.
Our commitment to Diversity, Equity, Inclusion and Belonging
At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their sex, ethnicity, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation. We don’t just accept difference, we value it, celebrate it, nurture it and we thrive because of it.
We’re on a journey to be reflective of the diverse children, young people and families we support. We know we aren’t there yet, and we’re passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation. This includes taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities. Our Diversity, Inclusion, Equity and Belonging strategy will tell you more.
We operate an anonymised shortlisting process in our commitment to diversity, equity, inclusion and belonging. CVs can be uploaded, but we won't be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history sections of the online application form for us to be able to assess you quickly, fairly and objectively.
Accessibility
We’re committed to providing reasonable adjustments throughout our recruitment process and we’ll always aim to be as accommodating as possible.Please let us know in your application form of any adjustments or access requirements we could make to help you with the application process and interview.
#ShowTheSalary #NonGraduatesWelcome
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We are seeking a fixed-term Grants Manager to join the Access to Justice Foundation through July 2026. The successful candidate will join us at a particularly exciting period of organisational growth and will support us to deliver on increased grant making activity. They will lead the day-to-day operational delivery of our grant making programmes – including overseeing systems and processes to ensure efficient and effective grant making and maintaining relationships with grantees, other funders, and key stakeholders as required. As a member of the Grants team, you will report to our Grants Director (who is responsible for the strategic direction and management of the Foundation’s grant programmes and who leads the Grants team). This is both a grants administration and project management role – we are looking for a candidate with both sets of skills.
Please download the full application packet below for more information.
The Access to Justice Foundation is the UK’s only national charity solely focused on providing funding and support for access to legal advice.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Mind in Enfield and Barnet is seeking Community care coordinators for some of our most vulnerable users of emergency services. These roles have been developed to further support our service users alongside our statutory partners at North Middlesex NHS Foundation Trust Emergency Department, to increase their wellbeing, confidence, social integration, and independence.
The successful candidates will be responsible for working with service users during periods of crisis and support them through their journey of recovery to ensure that they are receiving the support most beneficial to them. This will be achieved through a person-centred approach to ensure that the views of service users are central to the planned support they receive.
The successful candidates will take a lead in working with service users to assess needs/barriers preventing clients from recovery, working with them to create a personal action plan, and monitoring and evaluating outcomes and progress.
Independence will be encouraged through self-management and recovery.
The roles will involve working in the community and with the wider team as well as our partner organisation North Middlesex NHS Foundation Trust Emergency Department to ensure that the community is kept up to date with the services that we are offering and the strong reputation of Mind in Haringey as a leading provider of mental health services in the borough is maintained.
The client requests no contact from agencies or media sales.
WCCM seeks to appoint an experienced, creative, and highly motivated Grant and Major Donor Fundraising Manager to lead fundraising and grant management across a global organisation dedicated to the teaching of Christian Meditation. Working to the Executive Director, you will interact with our decentralised finance, marketing and communications staff and volunteers. Together, you will nurture Major Donor relationships and create and manage appropriate donor stewardship schemes and rationalise our income streams. You’ll ensure grant reporting and management is kept on track whilst developing targeted proposals for new funding from sympathetic donors in the arena of Trusts and foundations. You will work to support both our teaching and resourcing of meditation and the running of our retreat centre in Bonnevaux, near Poitiers in France. An excellent writer with excellent financial and budgeting skills, you will be adept at pulling together relevant, succinct and compelling information for our donor reports and bids. You’ll work with communications staff to develop impactful donor communications which enhance our accountability and inspire renewed major donations. You will have a demonstrable track record in winning grants as well as in the stewardship of major donors. Occasional trips to France. Interest in Christian Meditation/Spirituality an advantage.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are seeking an experienced, results-driven executive to join our organisation as Chief Executive Officer on a part-time basis (2 days per week. Pro-rata salary: £20,000-£24,000). This is a unique opportunity for a seasoned leader looking to make a significant impact whilst maintaining flexibility in their schedule.
Role Overview
As our part-time CEO, you will provide strategic vision and leadership to drive our organisation forward. You will work closely with our management team to develop and implement child-centred volunteering strategy, ensure operational excellence, and foster a culture of innovation, learning, and accountability.
About Us
TimeGivers is a fast-growing West London charity that is redefining how children engage with their communities. TimeGivers creates scalable, school-centred volunteering programmes that embed social action into the lives of children and the fabric of their communities. Every programme is community-led: we partner with local schools, councils, alliances and charities, co-designing volunteering programmes around specific, identified local need. Our events are also child led whereby young people choose the causes they want to support and help to come up with ideas for how they want to help them.
Core Responsibilities
With proven leadership experience in the charity sector, you must bring a passion for our work and an ability to translate strategy into action. You will be leading us from successful start-up to a more established and growing organisation. We therefore seek experience in driving organisational growth and aligning resources to support this, together with expertise in introducing effective monitoring, evaluation, and performance management to ensure we’re delivering against our strategic objectives and can demonstrate impact.
A key aspect of your role will be overseeing the financial health of the organisation ensuring effective budgeting, forecasting and resource management. You will work closely with the Fundraising Manager to develop and implement a sustainable fundraising strategy, identifying and securing diverse income streams (e.g. grants, donations corporate partnerships), as well as working with the Financial Director and the Board to prepare annual accounts and financial reports.
You will be responsible for ensuring the charity operates in accordance with its constitution, policies and legal requirements; maintaining high standards of accountability, safeguarding and risk management across all aspects of the organisation. You will support the Board of Trustees by providing timely and accurate information to ensure effective governance and decision making.
Alongside these skills we are looking for an inspirational and entrepreneurial leader who can galvanise and optimise the performance of our team and dedicated volunteers, ensuring the effective delivery of our programmes. You will be someone who can think strategically but is not afraid to roll their sleeves up and has an energetic, positive and can-do approach. To be successful you will also be adept at managing a range of stakeholders and be credible and inspiring as an ambassador, equipped with excellent communication and influencing skills to promote TimeGivers.
Desirable Experience
· Proven executive leadership experience, preferably as CEO or in a similar senior role in the charity, public or voluntary sector
· Experience working with child-focused non-profit organisations
· Strong track record in income generation including fundraising, partnerships and securing grants.
· Robust experience in driving and delivering growth and meeting objectives
· Thorough working knowledge of governance and compliance requirements for charities
Personal Attributes and Skills
· Excellent strategic thinking and decision-making abilities
· Outstanding communication and relationship-building skills
· Good financial management skills including budgeting and resource allocation
· Flexible and creative thinker
· Ability to work effectively in a part-time capacity whilst delivering full impact
· Passionate about youth development and community service
This is a unique opportunity to build on our success and act as a catalyst to realise the next stage of our journey.
To create enriching and bespoke volunteering experiences for children, which offer the greatest impact on them and their community.

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Position Title: Helpline Supervisor
Reports To: Helpline Manager / CEO
Salary: £36,000 per annum, plus pension and employer NI contributions
Hours: 40 hours/week
Contract: Permanent, full-time, flexibility required in work hours
Location: Remote / Office-based – some evening/weekend work required
Role Purpose:
The Helpline Supervisor will provide support, guidance and supervise the helpline advisors and in the future helpline volunteers. The role will further provide emotional support and debriefing for the helpline advisors and volunteers during each helpline shift and when appropriate after each reported incident. They will also oversee the quality of service and ensure each report is dealt with appropriately to a high standard and that reports are logged appropriately recording all relevant information, ensuring data is protected and all procedures are followed.
Role Responsibilities:
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Provide day-to-day supervision, guidance and emotional support to helpline advisors.
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Monitor call logs, case records, and system reports to ensure quality and flag complex or urgent cases.
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Ensure safeguarding protocols are followed and lead on referrals involving serious risk or protection concerns.
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Deliver pre-shift briefings, post-shift debriefs, and facilitate reflective practice sessions.
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Coordinate rotas and ensure adequate shift coverage.
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Support the recruitment, onboarding, and ongoing training of helpline staff (and volunteers when).
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Promote staff wellbeing and implement trauma-informed approaches in staff support.
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Liaise with external agencies and partners to strengthen referral pathways and collaborative responses.
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Lead on service improvement by identifying trends, risks, and areas for development.
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Monitor and analyse service data to contribute to internal reviews and funder reporting.
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Ensure compliance with data protection, confidentiality, and safeguarding standards.
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Undergo regular training in trauma-informed approach, safeguarding, anti-Muslim hate and any other relevant topics.
Person Specification:
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Supervisory or senior experience in helpline, casework, or support services.
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Proven ability to provide emotional and professional support to frontline staff.
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Experience in handling safeguarding referrals and risk assessments.
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Trauma-informed approach and working knowledge of hate crime, discrimination, and support needs.
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Strong understanding of anti-Muslim hatred and Islamophobia.
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Excellent understanding of British Muslim communities, their diversity, and everyday practices.
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Excellent interpersonal, leadership, and communication skills.
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Strong organisational skills and ability to manage competing priorities.
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Experience using communication and case management platforms (e.g., RingCentral, Zoho, Microsoft 365) is desirable but not necessary.
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Experience in monitoring, evaluation, or impact reporting is desirable.
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Commitment to equality, diversity, and inclusion.
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Strong commitment to inclusion, ensuring that individuals from all backgrounds feel heard, respected, and supported. This includes working sensitively with people of all faiths and none, and with diverse identities, including LGBTQ+ individuals, queer Muslims, Muslims from minority sects, and other marginalised or intersectional communities.
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Enhanced DBS check required (to be obtained on your behalf if your application is successful).
Note: This job description is not exhaustive and may be subject to review and amendment from time to time in line with organisational needs. As the helpline opening hours extend then there is potential for the working hours and timings to change or increase.
Applications are being accepted on a rolling basis until the role is filled with a suitable candidate, with the aim of appointing someone by mid-August to early September. To apply, please send your CV and cover letter, Applicants are responsible for ensuring they have the legal right to work in the UK and will be required to provide ID and verification if shortlisted.
The client requests no contact from agencies or media sales.
The Training Manager will play a pivotal role in shaping and expanding the FFLM’s external training portfolio. This proactive and outward-facing position is responsible for designing, developing, and delivering high-quality training solutions that meet the evolving needs of professionals in the forensic and legal medicine sectors. The role involves scanning the external landscape to identify emerging trends, gaps, and opportunities where the FFLM can lead by providing innovative, sector-leading education and training. The Training Manager ensures that all offerings align with the FFLM’s strategic goals, uphold its reputation for excellence, and support professional development across the field.
Interview date is Thursday 18 September.
Please click on 'Apply Now', provide an up to date CV and answer the three questions. Do NOT provide a cover letter. Keep your responses concise, focusing on your practical approach, commercial awareness, and measurable results.
The client requests no contact from agencies or media sales.
Transformation Hub Manager
Location: Mainly our head office in E12, but also in other venues around the borough of Newham as directed.
Salary: £40,940 per annum
Hours: 36 hours per week
Vacancy Type: 4 year fixed term, funded by the National Lottery Community Fund
For over five decades, the Renewal Programme has been a trusted cornerstone of the community in the London Borough of Newham, tackling the root causes and consequences of poverty, isolation, and disadvantage.
Role overview
The Transformation Hub Manager will play a pivotal role in reshaping our service offerings by creating a vibrant, inclusive, and strengths-based hub for our communities - many of who are underserved, including asylum seekers, refugees, residents facing isolation, and those affected by homelessness. You will lead on the delivery and successful management of our National Lottery funded RenewALL Hub, transforming our ideas from concept into a sustainable, impactful centre for community wellbeing. Central to this role is continuing to drive the shift from a crisis-led service model to a holistic, strengths-based approach, ensuring the RenewALL hub empowers Newham residents to connect, grow, and thrive. A major part of this transformation will be designing and delivering a wide range of new activities and services. Crucially, the Hub will not just deliver activities for residents but will be co-designed and co-produced with them, embedding lived experience and the voice of the community at its core. Success will depend on your ability to build and lead a coherent, motivated team of staff and volunteers, uniting them behind the shared vision of the Hub. You will work to create a welcoming space that reflects the ambitions of our Open House strategy, where dignity, inclusion, collaboration and empowerment are lived out in every interaction.
Key Responsibilities
Leadership & Hub Development
- Lead a team to ensure the successful implementation of the RenewALL Hub project, as submitted to the National Lottery Community Fund, aligning all activities with our “Open House” strategy and theory of change.
- Champion and embed a strengths-based, “advantaged thinking” culture across all Hub operations, actively shifting the focus from deficits to assets.
- Build and inspire a coherent, motivated team of staff and volunteers, uniting them around a shared vision for transformation.
Programme Design & Community Co-Production
- Oversee the design, delivery, and continuous evaluation of a diverse, inclusive weekly programme of activities, informed by community consultation and resident priorities.
- Manage a portfolio of activities that improve wellbeing, reduce isolation, and build skills — including health & wellbeing sessions, cultural celebrations, social connection groups, and learning opportunities.
- Facilitate and champion the Community Hub Involvement Panel (CHIP), ensuring residents co-produce activities and influence the Hub’s direction, with a pathway to influencing trustee-level decision making.
Partnership Development
- Build and strengthen partnerships with key stakeholders, including NHS teams, Public Health colleagues and social prescribers, creating integrated wellbeing pathways for Newham residents.
- Maintain and expand relationships with local organisations, agencies, and community groups, ensuring the Hub complements and connects with wider services.
Community Food & Social Connection
- Provide oversight (via the Food Sustainability Coordinator) for all food-related initiatives, ensuring they align with the Hub’s ethos of dignity, choice, and resilience.
- Direct the strategic transition from over-reliance on a traditional Food Bank to an empowering Food Club model, reinforcing pathways from crisis to independence.
Operational Leadership
- Oversee the day-to-day running of the Hub space, ensuring it is safe, welcoming, and open 7 days a week.
- Coordinate and support staff, volunteers, and sessional workers across the Hub, embedding strong safeguarding and trauma-informed practice.
Promotion & Outreach
- Work with the marketing team to promote the Hub’s activities widely, ensuring strong engagement from under-represented and vulnerable groups.
- Conduct outreach to engage under represented residents, ensuring activities are culturally inclusive and accessible.
Monitoring, Evaluation & Compliance
- Lead on the monitoring and evaluation requirements of our Lottery bid.
- Use monitoring and evaluation tools (e.g., Upshot) to track engagement, outcomes, and impact, ensuring activities remain effective and relevant.
- Ensure compliance with all necessary regulations, safeguarding, and legal requirements.
Person Specification
- Passionate about community empowerment, inclusion, and tackling inequalities
- Commitment to strengths-based and dignity-first approaches, especially in working with marginalised communities (e.g., refugees, asylum seekers, people experiencing homelessness)
- Significant experience in leading community development or social impact projects
- Proven track record of designing, delivering, and evaluating community programmes that improve wellbeing and reduce isolation
- Demonstrable experience of co-production with residents or service users, ensuring their voices shape services
- Strong partnership-building skills, with the ability to work effectively with statutory services (e.g., NHS, Public Health, Local Authority) and voluntary/community partners
- Experience of managing staff and volunteers, including supervision, and motivation
- Strong understanding of trauma-informed practice and safeguarding, and ability to embed these across all hub activities
To Apply
If you feel you are a suitable candidate and would like to work for Newham Community Renewal Programme, please do not hesitate to apply. You can learn more about our work and values on our website.
We’re recruiting a forward thinking, strategic and compassionate Head of Family Services to lead the development of our support services delivered by our team of Family Support Workers to families of children and young people with cancer in the East Midlands. This is a newly created role and a key position in our small, impactful charity.
We’re looking for someone with a strong background in family support, health or social care, excellent people and communication skills, and a genuine commitment to improving the lives of families facing childhood cancer.
The post holder will have direct line management responsibility for our team of Family Support Workers and Family Services Co-ordinator, providing leadership across service development, staff wellbeing, safeguarding, partnership engagement, and impact reporting. They will be responsible for ensuring that the team is supported through adequate training and supervision.
Partnership building with organisations and professionals will also form a part of this role and the post holder will build strong relationships with stakeholders across the health, social care and voluntary sectors.
Home based. Regular Teams and face-to-face meetings with travel to Leicester, Nottingham, and locations across the East Midlands required.
Making sure no family in the East Midlands faces childhood cancer alone.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Job Title: Head of Policy and Engagement
Location: London, (The Foundry, Vauxhall)
Type: Permanent, hybrid
Hours: 4 days/28 hours a week
Salary: £50k pa (FTE)
About Equally Ours
Equally Ours (previously the Equality and Diversity Forum) is a UK charity that brings together people and organisations working across equality, human rights and social justice to make a reality of these in everyone’s lives.
Through our members and networks, Equally Ours joins up research, policy and communications to shift public opinion and policy in positive and powerful ways. This is an exciting and pivotal time for us. At the end of 2022, we launched a 10-year strategy, 'Together for social justice', which sets out our bold agenda to increase equality and strengthen rights at scale.
We are a voluntary membership organisation dedicated to supporting networks, communities and grassroots groups across the UK to influence public policy and decision-making processes.
This important new role aims to support London-based members and our wider networks in shaping meaningful, structural public policy changes that address climate action, social justice, and economic opportunity. This role will work at the intersection of national and London government agendas, ensuring that the diverse experiences of Londoners shape a more socially just London and the UK that protect and advances people's equality and human rights.
Role Overview
We are seeking a Head of Policy and Community Engagement to lead our policy advocacy and community engagement initiatives. This role is crucial in helping our members develop a collective voice, influence policy at both local and national levels, and drive long-lasting, systemic change. The successful candidate will work closely with London-based members and grassroots organisations, convening and facilitating opportunities to develop a unified and impactful voice and advocate for systemic change on key issues such as climate justice and resilience, employment inequality and economic inclusion, particularly in the context of public sector investment and the green economy. They will have a passion for human rights, equality and social justice, and strong policy advocacy and stakeholder engagement experience.
Key Responsibilities
Policy Advocacy & Engagement
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Support Member Voice: Facilitate opportunities for our members (and their networks) to develop a unified and impactful voice on key policy issues.
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Drive structural change: Advocate for systemic, rather than piecemeal, policy reform on issues relating to climate action, law and economic opportunity.
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Policy research & analysis: synthesize research data, commission research, and stay informed on the priorities of national government, Greater London Authority and local borough councils, as well as those of funders, to provide members with strategic analysis and support in developing and influencing policy.
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Focus on intersectionality: Promote the adoption of an intersectional, pan-equality, and human rights-based framework in policy areas such as the equality and human rights legal framework, climate justice and social investment.
Community & Network Development
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Develop and strengthen membership model: Lead efforts to develop and adapt our membership and engagement model, ensuring it remains responsive to the evolving needs of our London network and the wider movement.
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Equip grassroots groups: Work closely with grassroots organisations to build their capacity and influence on key issues, supporting them to engage directly with policymakers and participate meaningfully in policy debates.
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Promote collaboration and capacity building: Promote collaboration among members, encouraging the sharing of best practice, strengthening their collective voice, and enhancing their effectiveness in advocating for their communities.
Strategic Initiatives & emerging trends
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Horizon scanning and trend analysis: Monitor emerging trends in the climate, social justice, and community development sectors, ensuring strategies are adapted to address these developments.
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Network expansion: Identify opportunities to grow our network and extend our reach, ensuring more grassroots organisations are empowered to engage with policy agendas and drive systemic change.
What skills and experiences we’re looking for:
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Strong policy expertise: demonstrable experience of analysing evidence from a range of sources (lived experience, think tank and academic reports,) and working collaboratively with communities to identify the root causes of inequality and create policy solutions. Ideally in one or more of the areas of climate justice, economic opportunity, and social inclusion.
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Community Engagement: Experience of working with grassroots organisations and local communities, with a focus on building capacity and amplifying their voices at local borough, London and UK government levels.
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Advocacy Skills:
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Strong understanding and demonstrable experience of public policy change processes at the intersection of UK and London government agendas
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Proven ability to develop, lead, implement and monitor influencing strategies that drive systemic change
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Strategic Thinking: Ability to think creatively and strategically about developing engagement models and responding to emerging trends in social and environmental justice movements.
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Commitment: commitment to and a sound understanding of how to apply equality, intersectionality and human rights principles to public policy development, and the credibility to build trust with communities.
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Network Building: Demonstrable experience in growing and supporting membership networks or coalitions, ideally in the voluntary or charity sector.
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Emotional intelligence: High levels of emotional intelligence and resilience, including the understanding and ability to manage how lived experience of our privilege and inequality can impact in the workplace for yourself, colleagues and external stakeholders.
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Managing staff: Experience managing at least one staff member, providing both task centered and pastoral support. The ability to hold and manage difficult feelings and conversations with tact and sensitivity.
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Anti-racism: Commitment to embed anti-racism across all aspects of our work.
Desirable:
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Experience of commissioning different types of research
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Experience of working with impact monitoring and evaluation frameworks, for example theory of change methodology.
The Centre for Progressive Change is looking for a full-time Operations Director that will be part of the newly formed Executive Team. This role will be responsible for running the operations of the organisation with a focus on our people, systems and processes. They will work closely with the Executive Team, ensuring the organisation runs smoothly and efficiently so that we can have impact.
The Centre for Progressive Change (CPC) is an organisation that builds campaigns for national policy change in the UK. Our focus is on making progressive gains that improve the lives of low- and middle-income communities. We want the UK to be a place where everyone has the financial resources they need, where people are treated as equals and are free to be who they are without persecution, and where we look after our environment.
To achieve this vision, our mission is to build proactive campaigns for progressive legislative change, do research on what works when campaigning for national policy change and offer training and consultancy to support other organisations to build effective campaigns. Our campaigns use an inter-disciplinary approach including community organising, mobilising, advocacy, business engagement, campaign research and press work.
We run campaigns for national policy change on progressive issues.
The client requests no contact from agencies or media sales.