Upload your CV
Save time when you spot your dream job. Upload your CV with ease.
Save time when you spot your dream job. Upload your CV with ease.
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
Job Title: Lettings Officer (Internally this role is known as Coach (Landlord Liaison)
Location: Crisis Skylight Birmingham, 25 Heath Mill Lane, B9 4AE
Salary: £38,645 per annum
Contract: Fixed Term Contract till July 2027
About the role
As Landlord Liaison Coach, you will join our team in Birmingham at an exciting time, delivering an outstanding property procurement service across the private and social rented sector. Working alongside our team of lead worker coaches you will identify appropriate matches of tenants and homes. In addition, you will be managing your own caseload of homeless members and providing advice, guidance and advocacy. It’s a role requiring commercial acumen and creativity as you partner with both social and private landlords to source accommodation for our members. You will work collaboratively with partners and staff across the organisation to ensure tenants receive the support they need to sustain their homes and landlord relationships are nurtured. There is scope for development of the role and plenty of support. It’s a fantastic opportunity to make the role your own and shape it from the beginning.
About you
To be successful in this role you will need to demonstrate the following skills, experience and knowledge:
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Monday 4th May 2026 at 23:59
Interview date: Tuesday 12th May 2026, in-person at Crisis Skylight Birmingham, 25 Heath Mill Lane, B9 4AE
Interview process: Competency based interview
AI in Job Applications
We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences.
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.
Registered Charity Numbers: E&W1082947, SC040094
The client requests no contact from agencies or media sales.
This is a rare opportunity to lead a nationally recognised suicide prevention charity at a pivotal moment in its development. We are not looking to become bigger, but stronger — building the leadership, systems and sustainability needed to protect and grow our impact.
Olly’s Future is a charity born from lived experience, working to prevent young people losing their lives to suicide. Over the past five years, we have trained more than 10,000 people in suicide prevention and built trusted partnerships across healthcare, education and communities. We are part of national conversations on how to better support young people and intervene earlier.
We are now seeking a Chief Executive Officer to lead the organisation into its next phase.
This is a significant leadership role, responsible for the overall direction, performance and sustainability of the charity. The CEO will work closely with the Board of Trustees and in partnership with our Founder, ensuring that Olly’s Future remains values-led, well-governed and financially resilient, while continuing to deliver high-quality, compassionate work.
We are looking for someone who can:
This is not about changing everything or making it your own. It is about building on strong foundations with confidence and care — strengthening what works, creating stability, and enabling the organisation to grow safely and sustainably.
The role is part-time (2.5 days per week) and offers the opportunity to shape a charity operating in a critical area of national importance, contributing meaningfully to suicide prevention across the UK.
If you are a thoughtful, values-led leader who can balance ambition with realism, and are motivated by the opportunity to lead an organisation where the work is both professional and deeply human, we would love to hear from you.
A world where no young person loses their life to suicide.
The client requests no contact from agencies or media sales.
We are looking for an inspiring Support Services Manager to lead our supported housing schemes, ensuring high‑quality, person‑centred support for women and children across our services.
If you are passionate about transforming lives, improving service quality and leading dedicated teams — we’d love to hear from you.
About the Role
As Support Services Manager, you will:
Lead and develop high‑quality support services
Manage, motivate and develop staff
Champion safeguarding & risk management
Ensure housing & compliance excellence
Build impactful partnerships
Drive quality, governance & reporting
Manage budgets & resources
We’d love to hear from you if you have:
Essential experience & skills
Desirable
About Life:
Life is a national pregnancy support charity that helps over 60,000 people a year. Through our services, we help people – whoever they are – to meet pregnancy or pregnancy loss with courage and dignity so they can flourish.
Our services include:
Our values :
All our work is underpinned by the following universal human values:
Information about the role:
For further information, please see the attached job description.
Salary: £34,000 per annum
Hours: 35 hours per week over 5 days
Location: Home Based with Extensive Travel across the Midlands and South East England
Benefits:
At Life we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our:
Safeguarding and Equality:
Life is committed to protecting all staff, volunteers and service users from harm of any kind. Life expects all staff and volunteers to share this commitment through our code of conduct.
We are committed to ensuring diversity and equality within our organisation by encouraging applications from all backgrounds.
All offers of employment will be subject to satisfactory references and appropriate screening checks. Life takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including an enhanced Disclosure and Barring Service check (DBS) which is paid for by the Charity.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We are looking for a part-time, UK-based Finance Manager who wants to work flexible hours from home and be a key member of a small, but influential, charity that helps museums work with the information that connects collections and audiences. This is an exciting time for the organisation, as we work to transform how UK museums manage and understand their collections and transform research on museum collections.
Salary: £45,125 FTE, equating to £27,075 pro-rata
Contract: Permanent, part-time contract, 0.6 FTE
Location: Home-based within UK
Hours: 22.2 hours per week, potentially worked flexibly
Leave: 32.5 days annually FTE (including bank holidays), equating to 19.5 days annually pro-rata.
Deadline for applications: Noon, Tuesday 12 May 2026
Interviews: Online, 2 June 2026
To Apply
Application is by CV and a covering letter that succinctly explains how you meet the essential and desirable criteria set out in the person specification. Please note that applications from people based outside the UK and/or without the right to work here will not be considered.
Aims and scope of the post
The aim of this post is to ensure sound financial management to support the organisation’s ongoing charitable work. The Finance Manager is responsible for CT’s financial strategy, timely and accurate financial administration, maintenance of financial and management accounts, as well as cash flow, stock control, payroll and pension.
Responsibilities and tasks
Budgeting and forecasting
Reporting
Financial management
Accounting
Risk management
Line management
General responsibilities
Line management
The Finance Manager reports directly to the Chief Executive.
Person specification
Collections Trust is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our sector, and for each employee to feel respected and able to give their best.
Please note that the Finance Manager will need to have the right to work in the UK.
Essential knowledge, skills and qualities
Desirable knowledge, skills and qualities
The client requests no contact from agencies or media sales.
Would you like to work for an organisation that transforms people’s lives by improving their mental health? Do you have the finance skills to help steer a small, passionate charity through a period of change – and the appetite to make a real difference in doing so?
We are looking for a friendly, proactive, and capable Finance Manager to join our committed team at The Bridge Foundation, a Bristol-based mental health charity providing high-quality therapeutic services to children, adults, and schools across the city.
This is a pivotal role for us. The Bridge Foundation is navigating a period of significant financial challenge, and the Finance Manager will work closely with the CEO and Board of Trustees to support our financial recovery and ensure the organisation’s long-term sustainability.
If you are someone who is energised by the opportunity to make a genuine impact, and who can bring clarity, rigour, and calm to a complex financial picture, we would very much like to hear from you.
We are a small and friendly organisation, and we value flexibility, good judgement, and a collaborative spirit as much as technical expertise. If you have most but not all of the experience listed in the job pack, or feel your background is a little different from the profile described, we still encourage you to get in touch for an informal conversation before deciding whether to apply.
Please see the attached job pack for more information. For details on how to apply, and who to contact for an informal conversation, please click 'Redirect to recruiter'.
Application deadline: Friday 24th April 2026 at 17:00.
Specialist psychotherapy for children, families, and adults across Bristol and beyond.

The client requests no contact from agencies or media sales.
The Woodland Trust is looking for an Assistant Site Manager in the South East (Berkshire, Buckinghamshire and Oxfordshire). The role forms part of the Southeast Region’s Operations team and involve working closely with the two Site Managers responsible for Berkshire, Buckinghamshire and Oxfordshire. Together, you will support the management of the Woodland Trust’s sites across these three counties.
A company vehicle will be provided for this role. Please note that out Company Vehicle Policy is also under review as part of our Job Families and Contract Review project, so the eligibility criteria therein are subject to change in due course.
The Role:
The Candidate:
We are looking for candidates who have the following:
Benefits & Wellbeing:
Joining our team means you'll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer:
About Us: The Woodland Trust is the UK’s leading woodland conservation charity. We want to see a world where trees and woods thrive for people and nature. The Trust engages and inspires people to make their difference tackling the nature and climate crisis helping protect, restore and create our vital woods and trees.
Commitment to Diversity & Inclusion: To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees.
People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply. Please contact us to discuss any additional support or adjustments you may need to complete your application.
Application Advice: For fairness we keep our candidates’ personal details hidden from the hiring managers, so they do not see your CV until shortlisting is completed. Make sure that your Personal Statement clearly shows how your skills and knowledge link to the specifications in the job description and you share with us your passion for the role.
Acceptable Use Policy - Artificial Intelligence (AI)
We understand that candidates may choose to use AI tools to support their job applications-for example, to help structure or edit written responses. We welcome the use of AI in this way, particularly where it helps improve accessibility, such as for neurodivergent applicants. However, we ask that any information submitted reflects your own experience, skills and understanding. During interviews, candidates are expected to respond independently without the use of AI tools.
Apply Now: If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in process, we will email you prior to closing to give you time to complete.
First round interviews will be held via Microsoft Teams on the 1st June 2026.
The client requests no contact from agencies or media sales.
Technology operations enable our mission every day. As Stewardship serves more churches, charities, Christian workers and donors, expectations on our core technology foundations (devices, collaboration tools, identity, and underlying platforms) keep rising.
The Technology Operations Manager ensures those foundations are reliable, secure and simple to use by leading our End User Computing and Systems Administration teams to resolve issues quickly and keep platforms up to date, secure and reliable. The role strengthens our security posture and resilience by embedding practical controls and disciplined lifecycle management. When technology operations run well, every team can focus on serving the Kingdom - free from technology friction, confident that the systems they rely on will perform.
Occupational Requirement (OR)
As a result of our Christian ethos, this post is covered by an Occupational Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The successful applicant will be expected to be a practising Christian and to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement, by:
· Active membership of local church congregation.
An understanding of the faith aspects of the work of Christian charities, including the preparedness to pray with colleagues, where appropriate.
We help Christians be the best stewards of the resources God gives them



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
· The Domestic Abuse Caseworker will provide high-quality, practical, and emotional support to victims and survivors of domestic abuse assessed as standard risk.
· The role focuses on early intervention, safety planning, and enabling clients to access appropriate services to improve their safety and wellbeing.
· To support the aims and principles of Aylesbury Women’s Aid (‘AWA’) including empowering and supporting women and their children in making their own decisions and taking control of their own lives, providing information, advice and guidance.
This post is restricted to women only under Schedule 9, Paragraph 1 of the Equality Act 2010, as it is an occupational requirement for the role.
Supporting women and children against domestic violence.



The client requests no contact from agencies or media sales.
Planning and Policy Officer
Contract: Permanent
Hours: Part-Time, 21 hours a week
Salary: £27,108 - £29,860 FTE per annum
Location: Norfolk Wildlife Trust, Bewick House 22 Thorpe Road, Norwich, Norfolk, NR1 1RY
About Us
Norfolk Wildlife Trust is the county’s largest environmental charity, committed to the protection and enhancement of Norfolk’s wildlife and wild places.
Norfolk Wildlife Trust is a registered charity and the oldest Wildlife Trust in the country. Established in 1926, we now manage over 60 nature reserves and other protected sites in Norfolk including ten kilometres of coastline, nine Norfolk broads, nine National Nature Reserves and five ancient woodlands.
About You and The Role
The Planning and Policy Officer will play a crucial role, leading on planning and development responses on behalf of the Trust.
The successful candidate will bring experience of preparing or responding to development plans and planning applications, and a good knowledge of the UK planning system and environmental protection legislation. They will use their skills and experience to make sure nature’s voice is heard in the planning system.
In return, we offer a competitive benefits package.
The closing date for applications is Monday 20th April 2026.
Interviews are likely to take place the w/c 27th April
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Equality, Diversity and Inclusion
We value respect, integrity, trust and responsibility. We want our people to be as diverse as nature itself and so we particularly encourage applications from those currently under-represented within our sector, including people from minority ethnic backgrounds and people with disabilities. We welcome people of all backgrounds and levels of experience with nature, and continually strive to improve our culture and practices. We are committed to creating a movement that recognises and truly values individual differences and identities. Please let us know if you require any adjustment processes to make our recruitment process more accessible.
No agencies please.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Action for Pulmonary Fibrosis
Action for Pulmonary Fibrosis (APF) is the UK’s leading patient charity dedicated to improving the lives of individuals and families affected by pulmonary fibrosis. Our mission is underpinned by values of compassionate, bold, expert and collaborative. We believe in creating a supportive environment in which both our employees and beneficiaries can thrive.
Founded in 2013 by people affected by PF and clinicians, APF has grown into a respected national charity rooted in community and evidence. We provide trusted information and support, help a growing network of support groups, campaign to improve access to care and invest in research to bring hope of new treatments. APF strives to be an organisation of equity and inclusion, welcoming people from all backgrounds – our team and volunteers aim to reflect the diverse communities we serve.
We have just launched an ambitious five-year strategy (2025–2030), co-created with the PF community, which focuses on expanding support, transforming care, and accelerating research. This strategy marks a step change with a clearer focus, stronger delivery model and greater ambition to ensure no one faces pulmonary fibrosis alone.
Role purpose
The Senior Challenge Fundraising Officer will lead the delivery and growth of APF’s third-party and mass participation challenge events portfolio.
This role exists to significantly grow income and participation by managing end-to-end third-party challenge events, developing community-facing charity-owned fundraising products and delivering excellent supporter stewardship
Working closely with the Head of Fundraising and colleagues across Communications, Services and the Operations Team, you will increase recruitment, empower supporters to raise ambitious funds, and create journeys that encourage long-term engagement with APF.
Success in this role means more people fundraising for APF, raising more income and feeling valued, supported and inspired to stay connected to our mission.
Key Responsibilities
1. Grow participation in third party
2. Community Product Development
3. Income growth and fundraiser mpowerment
4. Stewardship and re-engagement
5. Data, insight and compliance
How to apply
Please submit a CV and a covering letter (maximum of two pages) highlighting your skills and suitability to the role, reflecting the key responsibilities in the job description.
First stage interviews to be held virtually on 1st May 2026, second stage interviews to be held at the Peterborough office on 8th May 2026.
Action for Pulmonary Fibrosis (APF) is a national charity dedicated to improving the lives of individuals and families affected by pulmonary fibrosis.
The client requests no contact from agencies or media sales.
The Head Gardener role offers a unique opportunity to work in a historic and peaceful environment. You will be part of a dedicated team, working closely with colleagues to create and maintain the Palace's beautiful gardens. This role provides a chance to showcase your gardening expertise and leadership skills in a supportive and flexible work setting.
The Head Gardener has overall responsibility for the presentation, management, maintenance, upkeep and agreed development of Bishopthorpe Palace Gardens and line management of the garden staff engaged as employees and volunteers.
This post gives an excellent opportunity to work in a small, friendly, environment, in unusual and pleasant surroundings. Colleagues at Bishopthorpe Palace work as a small and close-knit team and support each other at busy periods with flexibility and good humour. The person appointed will relate directly to the Archbishop, Chief of Staff, Palace and Events Manager and Palace Warden. Working closely with the Assistant Gardener, casual staff and volunteers working in the grounds.
MAIN DUTIES
Responsible for the maintenance and management of the grounds of Bishopthorpe Palace, ensuring that the appearance of the entire garden site is kept to the best standard at all times including:
Monitoring and control of weeds and algae in gravel paths, paving, ponds and borders and taking appropriate action.
Responsible for the management of the Palace woodland including:
Develop and implement a garden risk management control plan which includes, but is not limited to, the inspection and periodic pruning of trees
Responsible for the purchase, storage, handling and application of pesticides and weed killers used throughout the Palace grounds adhering to current Health and Safety legislation.
Ensuring the garden bothy, garden tool and machinery sheds, potting shed and greenhouse are all kept in a tidy, safe and well-presented manner
Manage the garden budget in conjunction with the Palace and Events Manager and Accounts Manager including:
HEALTH AND SAFETY DUTIES
LINE MANAGEMENT RESPONSIBILITIES
OTHER DUTIES
Essential
Desirable
Closing date for application is 21 April 2026 at midnight
The Church of England’s vocation is and always has been to proclaim the good news of Jesus Christ afresh in each generation to the people of England.



Ronald McDonald House Charities UK is seeking a proactive and creative Mass Participation Events Manager to lead the delivery and growth of our mass participation portfolio. The role will lead on the strategy, performance and delivery of our challenge events programme, ensuring events achieve agreed income and participation targets and work closely with the Head of Mass Engagement to shape and test future Ronald McDonald House Charities UK owned mass participation events, supporting sustainable, diversified income growth.
Key Responsibilities:
Event Strategy & Planning
Event Delivery & Logistics
Supporter Engagement & Stewardship
Marketing & Promotion
Monitoring & Evaluation
Collaboration & Partnership
Skills & Experience
Essential
Desirable
Membership Officer
£38,469 pa plus excellent benefits
Aldgate, London
35 hours per week
The ideal candidate for the Membership Officer role will be an organised, detail-oriented individual with strong administrative, financial processing and customer service skills.
You will be confident managing multiple workstreams within a busy professional body environment and comfortable working with membership databases, financial transactions, and structured processes.
The Royal College of Pathologists is a professional membership organisation with charitable status concerned with all matters relating to the science and practice of pathology. It is a body of its Fellows, Diplomates, Affiliates and trainees, supported by the staff who are based at the College's London offices.
The College is a charity with over 13,000 members worldwide. The majority of members are doctors and scientists working in hospitals and universities in the UK.
The College oversees the training of pathologists and scientists working in 17 different specialties, which include cellular pathology, haematology, clinical biochemistry and medical microbiology.
Although some pathologists work in laboratories, many work directly with patients in hospitals and the community. Together, they are involved in the majority of all diagnoses and play an important role in disease prevention, treatment, and monitoring. If you have ever had a blood test, cervical smear or tissue biopsy, a pathologist will have been involved in your care.
The Royal College of Pathologists understands the value and strength that diversity brings and we are proud to be an organisation of members from a wide range of backgrounds. We are keen to encourage and enable more people of all identities and from all backgrounds to become involved in the College.
We reserve the right to close the position early if we receive enough suitable applications.
Closing date: 27 April 2026.
The client requests no contact from agencies or media sales.
This is a rare and exciting opportunity for a strategic, faith‑driven leader to shape and scale programmes that are transforming children’s lives across the UK.
Children and young people across the UK are facing a growing mental health crisis. At Transforming Lives for Good (TLG), we believe the local church has a vital role to play in responding - offering early, relational and therapeutic support that can fundamentally change life trajectories for children and families. Our vision is fullness of life for every child, no matter what struggles they face.
As Director of Programmes & Impact, you will be a key member of TLG’s Core Leadership Team, with responsibility for the growth, quality and impact of our UK‑wide programmes, currently supporting around 5,000 children in partnership with more than 220 churches. You will lead a talented senior team, pioneer new and existing models of support, and ensure everything we do delivers deep, measurable and meaningful change in children’s lives.
We are seeking a senior leader who can lead programmes at scale, use insight and evidence to drive impact, and navigate change and complexity with confidence. You will model prayerful, emotionally healthy leadership, with a deep commitment to therapeutic, trauma‑informed practice firmly rooted in the life and mission of the local church.
TLG is a Christian charity and, as a team, we want to bring our faith to the work we do; as such, we are recruiting an individual with a strong and vibrant Christian faith. We would welcome applications from candidates from diverse backgrounds to enable us to better reflect the needs of the communities we serve.
Hours: 30 - 37.5 per week (0.8 – 1.0 FTE)
Closing Date: Sunday 26th April
Initial Interviews: Friday 1st May – Online
Final Interviews: Tuesday 12th May – at our National Support Centre in West Yorkshire
The client requests no contact from agencies or media sales.
Job Title: Advice Session Team Leader/Trainee Team Leader
Salary Scale: Scales3.1 - 3.4
Salary: £30,471 - £33,297 FTE. P/T hours will be considered
Hours of work: 37.5 hours per week
Pension: 3% employer contribution
Annual Leave: 25 days plus Bank Holidays
Place of Work: Citizens Advice Exeter, Dix’s Field, Exeter, EX1 1QA with the possibility of some home working
Join us and help make a real difference
Do you care passionately about making sure people get the advice they need to find a way forward? Are you motivated by tackling injustice and influencing social policy change?
Whether you’re looking to take the next step in your advice giving career, or you’re already an experienced Citizens Advice supervisor seeking a fresh challenge in a new part of the country, this could be the perfect opportunity for you.
At Citizens Advice Exeter, you’ll join a supportive, forward thinking team who are committed to empowering local people, driving positive change, and working together to create a fairer society. If you’re someone who thrives on helping others, enjoys problem solving and wants to make a genuine impact every day, we’d love to hear from you.
What we’re looking for
Ideally, you will already have experience as an Advice Session Supervisor within a local Citizens Advice. If not, you may be an experienced adviser who is ready to take that exciting next step in your advice career – and we’d be delighted to support you on that journey.
You will thrive on working with a diverse range of people and bring an openminded, approachable and nonjudgmental approach to your work. You will take an empathetic and compassionate stance with colleagues and with any clients you come into contact with. Strong critical thinking skills, the ability to problems solve, and the confidence to support others will be key to your success in this role.
As a valued member of our Advice Services Team, you will:
provide supervision and support to our team of volunteer and paid advisers and caseworkers
play an active role in shaping, monitoring and delivering our Business Plan
help us maintain and develop high quality services, including supporting the growth of new volunteer roles
take on people management responsibilities, following our agreed policies and approaches around recruitment, equal opportunities, performance, wellbeing, discipline, grievance, training and health and safety
contribute to our budgeting and financial monitoring
support the continuing evolution of our services so they remain responsive to national guidance and local needs
help promote our aims, principles and achievements across the organisation and within the wider community
ensure we continue to meet the requirements of the Citizens Advice Membership Scheme
participate fully in Advice Services Team meetings and shared learning
Key Work Areas and Tasks
Supervise advisers and caseworkers – both paid and volunteers.
Attend project meetings with partners, if required.
Set up new projects by liaising with partners and funders and supporting with the recruitment process.
We value diversity, promote equality and challenge discrimination.
We encourage and welcome applications from suitably skilled candidates from all backgrounds. We particularly welcome applications from candidates who are disabled, or from Black, Asian and other racially minoritised backgrounds, as these groups are currently underrepresented at Citizens Advice Exeter. We also actively welcome applications from LGBTQ+ candidates.
Person Specification
Essential criteria
Two years’ recent and ongoing experience of advice work.
Experience of managing volunteers and caseworkers.
Ability to demonstrate how s/he keeps knowledge up to date.
Ability to analyse and interpret complex information.
Understanding of the importance of support, development and motivation.
Effective oral communication skills
Effective writing skills.
Understanding of the issues involved in interviewing clients.
Numerate to the level required by the tasks.
Ability to prioritise own work and the work of others, meet deadlines and manage workload in a pressured environment.
Ability to use IT in the provision of advice and the preparation of reports and submissions.
Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.
Ability and willingness to work as part of a team.
Ability to monitor and maintain recording systems and procedures.
Understanding of the issues affecting society and their implications for clients and service provision.
Understanding of and commitment to the aims and principles of the CA service and its equal opportunities policies.
Desirable criteria
Experience working as an Advice Supervisor for Citizens Advice
Experience of supervising/giving debt advice
Experience of working within a Citizens Advice charity
Experience of working with the public in an advisory capacity
The client requests no contact from agencies or media sales.