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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Role: Relief Hostel Support Worker (Days)
Hourly rate:£15.39 per hour including holiday pay
Hours: Flexible, covering between the hours of 07:30 AM and 10:00 PM
Contract type: Relief
Location: Bath
About Alongside:
Alongside is the new name for Julian House. We work with people experiencing social exclusion across the South and West of England, providing outreach, accommodation and support. Our clients may be sleeping rough, fleeing abuse, rebuilding after trauma, leaving prison, recovering from addiction, or trying to settle safely in a new community. Whatever their starting point, we work alongside people to help build safety, stability and independence.
If you’d like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we’re looking for!
About the role:
Join us as a Relief Hostel Support Worker (Days) and become a vital part of our dedicated team at the Manvers Street Hostel—a service that operates 24/7, 365 days a year, supporting rough sleepers on their journey out of homelessness.
In this dynamic role, you’ll help create a safe and welcoming environment during the day shift. Your responsibilities will include carrying out regular health and safety checks through patrols, monitoring the premises via CCTV, and ensuring everything runs smoothly. You’ll also play a key part in maintaining accurate client records, helping us deliver the highest standard of support.
Every shift is an opportunity to make a real difference—providing reassurance, safety, and support to those who need it most. If you’re passionate about helping people and thrive in a role where no two days are the same, we’d love to hear from you!
Responsibilities include:
Since job descriptions cannot be exhaustive, the post holder may be required to undertake other duties, which are broadly in line with the above key responsibilities.
You can view the full job description by clicking here.
Qualifications / Requirements:
As part of this role, you’ll need to complete practical first aid training. This will be included in your induction, and you’ll have two attempts to successfully complete and pass the assessment.
There are many great reasons to join our team!
Our Ethos
As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.
If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. We accept CVs and applications in all formats.
DBS Checks
We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy.
Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don’t miss out!
Alongside is the new name for Julian House. We work with people experiencing social exclusion across the South and West of England.
Are you an exceptional governance professional who thrives working in a fast-paced environment?
We are looking for a highly capable Governance and Executive Manager to play a pivotal role at the heart of our charity. Working closely with the CEO, Trustees and Executive, you will help ensure the organisation is governed to the highest standards while driving forward key strategic priorities including EDI and ESG.
This is a rare opportunity to combine your governance expertise with meaningful strategic impact in a dynamic and values-led organisation.
As our Governance and Executive Manager, you will be the trusted adviser and primary point of contact for our Board of Trustees, supporting effective decision-making and ensuring compliance with charity and company law.
You will lead the delivery of high-quality governance processes, oversee Board and Committee administration, support regulatory compliance and help develop policies and frameworks that strengthen our organisation.
Alongside this, you will provide executive-level support to the CEO, helping to coordinate priorities, prepare reports and contribute to organisational success.
The client requests no contact from agencies or media sales.
ALDER HEY CHILDREN'S CHARITY
Job title: Bid Writer
Salary: £31,125 - £39,826
Hours: 37.5 hours per week
Location: Alder Hey Children's Charity (based within the hospital), Liverpool. Hybrid working available.
About us
Alder Hey Children’s Charity raises vital funds to help make Alder Hey Children’s Hospital a truly world-class, patient-friendly hospital for the 450,000 patients and families we care for every year.
The charity helps to fund a range of activities and projects that are designed to enhance and improve the lives of our amazing young patients. This includes the funding of specialist medical equipment to ensure our brilliant surgeons and clinical staff have the most up to date and cutting-edge technology available and funding hi-tech distraction equipment designed and proven to reduce pain and anxiety in our patients. We also fund a range of programmes and special projects such as our ward musicians, our on-site magician and the play specialists we have on every ward.
About this role
This is an exciting opportunity to join our growing Philanthropy Team in a brand-new role that will play a key part in securing transformational funding for Alder Hey Children's Charity.
As Bid Writer, you will lead on the development of compelling, high-quality funding applications to large-scale national grant programmes and, over time, statutory funding bodies. Collaborating across the Charity and the hospital, you will translate complex clinical, research and capital projects into persuasive, evidence-led cases for support that inspire investment in the future of children's healthcare.
This is a varied and rewarding role for someone who enjoys writing, research and building relationships with a wide range of stakeholders. You'll bring together ideas, evidence and expertise to shape ambitious projects into funder-ready proposals with the potential to make a lasting difference for children and families.
We're looking for an excellent communicator with outstanding writing skills, exceptional attention to detail and the ability to manage multiple priorities. Whether you're an experienced bid writer or bring transferable experience developing funding proposals, this is an opportunity to make a real impact as part of an ambitious and growing fundraising team.
Key responsibilities will include:
Bid Development & Writing
Lead the development and writing of high-quality funding applications to national grant programmes and, over time, statutory funding opportunities.
Produce compelling, tailored funding applications that clearly demonstrate need, impact and outcomes.
Manage a varied pipeline of funding applications, ensuring multiple deadlines are delivered to a consistently high standard.
Research & Opportunity Development
Research and identify new funding opportunities that align with the Charity's strategic priorities.
Develop and maintain a proactive pipeline of opportunities, working closely with colleagues across the Charity.
Collaboration & Project Development
Work with clinicians and charity colleagues to gather information and develop strong funding propositions.
Translate complex clinical and technical information into accessible, engaging and persuasive cases for support.
Quality & Continuous Improvement
Ensure applications meet funder guidance and eligibility criteria
Maintain accurate records of applications and outcomes using the charity CRM.
Contribute to the continuous improvement of bid writing processes, templates and resources across the team.
Please see the attached Job Description and Person Specification for more information.
Our Values
At Alder Hey Children’s Charity, our values guide how we work. Being courageous, working together, showing passion and embracing creativity enables us to support the hospital in delivering the very best care for young patients and their families.
Courage
We try new things, take risks and innovate. We speak up, take accountability and act with responsibility.
Together
We work as one team, sharing knowledge and learning. We partner with patients, families, supporters and colleagues.
Passion
We are passionate about what we do and inspire others.
Magic
We are creative, fun and child-led, creating special moments and going the extra mile.
Additional Information
In April 2025, the charity adopted a four-day working week policy. Staff previously working 37.5 hours now work 30 hours across four days, maintaining full pay while supporting a better work-life balance.
This job description outlines the general nature of the role and is not exhaustive. It may be subject to change in line with organisational needs.
Alder Hey Children’s Charity will make reasonable adjustments where required and is committed to equal opportunities and safeguarding children and vulnerable adults.
The post holder will be required to complete an enhanced DBS disclosure check.
How to apply
You can apply by clicking the link below. Applications must include your CV and a covering letter (no more than one side of A4) which answers the following questions:
How do you meet the person specification? If you don’t exactly meet all of the role requirements but have transferable skills please do consider applying and provide details as part of your answer.
Why do you want to work for Alder Hey?
Additional information is included within the Job Description and Person Specification.
Closing date: Tuesday 1st September 2026, 12pm
Initial screening interviews will be held via Teams on 8th September 2026
Second stage interviews will be held in person at Alder Hey on Monday 14th September 2026
The client requests no contact from agencies or media sales.
Are you an experienced fundraising or prospect researcher looking for your next career opportunity? Great Ormond Street Hospital Children’s Charity (GOSH) is seeking a Senior Fundraising Researcher to deliver strategically aligned research that identifies new high-value prospects and senior volunteer opportunities in support of our ambitious fundraising appeals.
This position is a fixed term contract for 12 months.
Salary
The salary for this position is £42,455 pro rata and we operate a hybrid working policy of a minimum of 2 days per week in the office.
In line with our EDI strategy and Total Reward policy, we calculate our salaries based on benchmarking data across the charity sector. To ensure fairness for existing staff and new joiners, we do not offer salaries above the advertised rate.
Key Responsibilities
Skills, Knowledge and Expertise
We’re looking for a dynamic and strategic research professional with:
Please refer to the full role profile for more information.
DBS - a basic DBS check is required for this role.
We are Great Ormond Street Hospital Charity. We stop at nothing to help give seriously ill children childhoods that are fuller, funner and longer.
The client requests no contact from agencies or media sales.
Brighton Dome & Brighton Festival is looking for an experienced and qualified finance professional to join our small finance team and lead on the delivery of high-quality management accounting, supporting budgeting, forecasting and financial analysis across our organisation.
This role works closely with budget holders and senior managers to support informed decision-making, effective budget management, and financial sustainability. You will lead on the production of monthly management information and support the Director of Finance on the coordination of the annual budget and forecasting processes and provide proactive financial advice and challenge to managers across the organisation.
You will need to hold an accountancy qualification (e.g. CIMA, ACCA or equivalent) and have significant experience of preparing management accounts, forecasts, and budgets. As well as experience of working with budget holders and senior managers across the organisation to support effective budget management and hold the ability to challenge managers when required. We are also looking for someone with a supportive and collaborative leadership style, excellent attention to detail, and the ability to manage multiple priorities and work to deadlines.
In return, we offer the following benefits:
· 25 days annual leave, plus 1 day off for birthday leave and bank holidays
· Rental deposit loans and travel loans (interest free)
· Generous sick pay scheme
· Well-being support through our EAP and counselling service
· Family friendly policies such as dependency leave etc.
For a full job description and further information about us, please visit our website here: Jobs / About / Brighton Dome
To apply for the role please visit our website.
Closing date:9am Friday 28th August 2026
Interview date: Week beginning 7th September 2026
Brighton Dome and Festival Ltd is a registered charity and pursues a policy of equal opportunities. Brighton Dome & Festival values diversity promotes equality and challenges of of discrimination. We encourage and welcome applications from all backgrounds and all parts of the community, particularly applications from people who are ethnically diverse. All applications are judged on merit.
Brighton Dome & Brighton Festival’s purpose is to create extraordinary experiences where people can come together to enjoy, imagine, create and change
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Shop Manager
Lead a shop. Save lives.
RSPCA Finchley, Golders Green, Hendon & District Branch is looking for an enthusiastic and commercially minded Shop Manager to lead our North Finchley Charity Shop and help transform the lives of vulnerable animals across North London.
Location: North Finchley, London
Salary: £21,840 per annum
Hours: 30 hours per week
Contract: Permanent contract (subject to successful completion of a 3-month probationary period)
Every sale, every donation and every volunteer you inspire helps fund the rescue, veterinary treatment, rehabilitation and rehoming of abandoned cats and kittens, alongside neglected, injured and vulnerable animals. This is more than a retail management role: it is an opportunity to make a genuine difference every single day.
You willlead the day-to-day operation of our busy charity shop, motivate and develop a team of staff and volunteers, drive sales both in-store and online, maximise donations and deliver an excellent customer experience while supporting the Branch's local animal welfare work.
We're looking for someone with retail management experience who enjoys leading people, achieving ambitious targets and delivering outstanding customer service. Charity retail experience is welcome but not essential.
The role will include weekend working and occasional evenings in line with the operational needs of the Branch.
To Apply
Please submit your CV together with a covering letter outlining how you meet the essential criteria set out in the Job Description and your suitability for the role.
Early applications are encouraged as we reserve the right to close the vacancy early should sufficient suitable applications be received.
Due to the anticipated volume of applications, if you have not heard from us within two weeks of submitting your application, please assume that your application has been unsuccessful on this occasion. We thank you for your interest in joining RSPCA Finchley, Golders Green, Hendon & District Branch and wish you every success in your future career.
Please assure you address all essential criteria in the cover letter and give examples of how you demonstrate them
People Assistant
Location: London, UK (Hybrid)
Contract: Fixed-term – 12 months
Hours: 22.5 hours per week
Salary: £29,512 gross per annum FTE / £17,707 pro rata R
Reporting to: Head of People (with oversight from the People Coordinator)
Saferworld is an independent international organisation working to prevent violent conflict and build safer lives. Our people are central to our mission, and we are committed to ensuring our systems, processes and staff experience support a high‑performing, values‑led and inclusive working environment. We are now seeking a People Assistant to provide high‑quality administrative, systems and coordination support across our People function.
About the role
The People Assistant will play a key role in maintaining accurate HR data, systems and records, supporting smooth and consistent employee lifecycle processes, and acting as a first point of contact for routine People queries. Working closely with the People Coordinator, you will support recruitment, onboarding, induction, contract changes, payroll updates, staff communications and wider People Team priorities. This is a varied role that suits someone organised, proactive and committed to strengthening employee experience across a global organisation.
Key responsibilities
People systems, data and records
Lead day‑to‑day administration of People systems (including Cascade), ensuring accurate and timely updates.
Maintain HR trackers, staff files, recruitment records, onboarding checklists, leave records and contract change documentation.
Support preparation of routine people data, monthly updates and reports.
Monitor data quality and follow up on missing information.
Provide first‑line support on HR systems queries.
Contribute to process improvements that strengthen accuracy, efficiency and compliance.
Support to the People Coordinator and employee lifecycle
Provide coordination support across recruitment, onboarding, induction, probation, contract changes, leave processes and exits.
Prepare adverts, schedule interviews, communicate with candidates and support reference checks.
Draft HR letters, templates and documents for review.
Support induction arrangements, systems access and onboarding documentation.
Track probation, contract end dates, leave and exit actions.
Assist with staff engagement, wellbeing and employee experience administration.
Processes, policies and internal platforms
Support maintenance of People processes, templates and guidance.
Keep People content on SharePoint and internal platforms accurate and up to date.
Assist with policy updates and document management.
Support audit recommendations, compliance checks and process improvement actions.
Provide content for routine People communications and updates.
Payroll, compliance and administration
Support accurate and timely payroll changes in collaboration with Finance.
Assist with preparation and checking of employee change information and final pay inputs.
Maintain confidentiality and ensure compliance with data protection and employment requirements.
Track routine HR deadlines, training records and contract administration.
Team coordination and wider support
Provide flexible administrative support to the People Team.
Build effective working relationships across global teams.
Support meetings, workshops and training sessions.
Contribute to People projects and organisational priorities.
About you
You will bring:
At least 2 years’ experience in HR, People administration or coordination.
Strong systems and data management skills with excellent attention to detail.
Experience supporting recruitment, onboarding and employee lifecycle processes.
Good understanding of HR administration, confidentiality and data protection.
Strong organisational, communication and coordination skills.
A proactive, solution‑focused approach and willingness to improve processes.
Ability to work collaboratively across teams and cultures.
Commitment to Saferworld’s values, safeguarding principles and inclusive working culture.
How to apply
Apply through our vacancy portal on the Saferworld Jobs website. Please upload your CV and a covering letter addressing the person specification and explaining how your experience matches the requirements of the role.
Closing date: 20 August 2026
The client requests no contact from agencies or media sales.
Would you like to help create a brighter future for nature?
Wildlife and Countryside Link is a coalition of 97 environmental charities. We are looking for a Policy and Public Affairs Officer to help develop, advocate and win policy improvements for nature, with a particular focus on the marine environment.
The Government has promised to halt the decline of wildlife and protect 30% of land and sea for nature by 2030. The marine environment is on the frontline of action – how can we restore habitats at the same time as huge investment in renewable energy? How can we restore fish stocks in a way that supports the future of coastal communities? How can we lead the way on reducing the pollution that is blighting our seas?
We are looking for an enthusiastic and dedicated Policy and Public Affairs Officer to help environmental organisations agree bold answers to key questions like these. This role will manage our marine, bycatch and marine mammal working groups to secure ambitious progress of protection and recovery of the marine environment. This is an exciting opportunity to be to work alongside some of the leading experts in marine policy to deliver joint policy that will transform nature at sea.
You will also play a key role in delivering environmental priorities to key influencers in Government and in Parliament.
So, we are looking for someone with a keen eye for detail, a good networker with the ability to listen and negotiate, and a reasoned and convincing style of written and verbal communication, with a passion for nature conservation.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title:Programme Assistant
Reporting to: Senior Programme Lead
Location: North West
Salary: £23,514
Contract: Permanent, term-time only, full-time
Annual Leave: 50 days paid holiday each year which must be taken during school holiday
Power2 is a fast growing and energetic children and young people's charity that has supported 30,000 young people since 2001. We are based in the North West of England and London and deliver early-intervention asset-based programmes to children and young people who have mental wellbeing challenges and are disengaged from school and more widely. We are well-known for our accredited Teens and Toddlers programme and are supporting young people via Power2 Rediscover, an intensive 1:1 crisis response programme.
With our support, children and young people who are experiencing vulnerabilities and disadvantages improve their wellbeing, re-engage with school and learning, build networks and access opportunities.
We’re committed to equality and operate within a culture and structure that recognises diversity and strives to be fair. We live by our values of Brave, Expert and Passionate and we aim to have an entrepreneurial and flexible approach to work.
We are looking for Programme Assistants to support the management, set-up and smooth running of Power2 activities, including our Teens and Toddlers group programme.
Our new Programme Assistants will work as part of our team of Programme Leads and Programme Assistants working in school settings to support young people, their families, and school staff to ensure that at-risk pupils improve their wellbeing, make the most of their education, and improve their life chances. The successful candidates could be based in one school or travel between multiple schools.
Successful applicants will be required to undergo an enhanced DBS check (child workforce) and provide details of two referees.
Candidates are encouraged to apply even if your experience doesn’t precisely match the job description for this role. Your experience, skills and passion will set you apart so tell us your achievements, irrespective of whether they are personal or work-related and how this has shaped you, including things you’ve learnt along the way.
We are specifically interested to hear from applicants who have lived experience of the issues we seek to address (childhood experience of having low family income, being disengaged with school and learning, experiencing poor wellbeing/mental health, being care-experienced, involved in gangs and violence). It is also important to us that the people we hire do not discriminate. We believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background.
Please apply online with a CV and a personal statement. In your personal statement please describe how your skills and experience match the role description and provide your notice period. Your CV and personal statement are submitted on the second page of the application process. Applications without a personal statement will not be considered.
Diversity, Equality and Inclusion
Power2 strives to be a diverse and inclusive place where we can ALL be ourselves. We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We work to ensure that our recruitment process is as inclusive as possible and encourage applicants from all backgrounds to apply. If we can make the application process more accessible to you, please let us know.
Safeguarding
Power2 is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All successful candidates will be required to have an enhanced DBS certificate (child workforce) in place. We may undertake an online search if you are shortlisted.
We believe every child and young person deserves the opportunity to thrive, even when things get tougher.
The client requests no contact from agencies or media sales.
We are excited to be hiring a Young Women’s Worker to join our team and invest in the lives of young women across Tower Hamlets. This role is all about building positive, supportive relationships, creating safe and empowering spaces, and helping young women grow in confidence, resilience, and self-worth. The successful candidate will be passionate about mentoring, advocacy, and working alongside young women as they navigate life’s challenges, discover their strengths, and shape their futures. If you are committed to making a meaningful difference and have a heart for supporting young women to thrive, we would love to hear from you.
Please send us your CV and a cover letter detailing your suitability for the role. The role description and person specification can be found on our website.
The client requests no contact from agencies or media sales.
Help children and young people recover from sexual abuse.
Respond is looking for a compassionate and skilled Specialist Child and Young Person Advocate to join an innovative partnership delivering a new Child Sexual Abuse Support Hub.
Working alongside SurvivorsUK and other specialist organisations, you will provide trauma-informed advocacy and emotional support to boys, girls and non-binary children and young people who have experienced sexual abuse.
This is an exciting opportunity to be part of a collaborative service that places children and young people at the centre of support, helping them understand their options, improve their safety and access the specialist services they need.
About the role
You will:
Hold a caseload of children and young people requiring specialist advocacy and support.
Provide practical and emotional support tailored to individual needs.
Support children and young people to access health, education, social care, therapeutic and criminal justice services where appropriate.
Work collaboratively with families, carers and professionals while ensuring the wishes and rights of the young person remain central.
Contribute to safeguarding, risk management and multidisciplinary working across the partnership.
Help improve access to services for children and young people who experience additional barriers, including disabled children and young people and those from under-represented communities.
Please note this is not a court advocacy or Independent Sexual Violence Adviser (ISVA) role. Where ongoing ISVA or court support is required, you will work closely with partner organisations to ensure children and young people receive the right support at the right time.
About you
We're looking for someone who has:
Experience supporting children and young people affected by trauma, abuse or exploitation.
A strong understanding of safeguarding and trauma-informed practice.
Experience working collaboratively across agencies.
Excellent communication and relationship-building skills.
A commitment to equality, inclusion and anti-discriminatory practice.
Experience supporting autistic children and young people, those with learning disabilities, or additional needs would be highly valued.
Why Respond?
For over 30 years, Respond has been a national leader in supporting autistic people and people with learning disabilities who have experienced abuse, violence and trauma. We are committed to delivering accessible, inclusive and person-centred services that enable people to recover, heal and thrive.
Joining Respond means becoming part of a supportive team that values collaboration, reflective practice and continuous learning while making a genuine difference to the lives of children and young people.
We welcome applications from everyone
We are committed to building a diverse workforce and particularly welcome applications from people with lived experience and those from communities that are under-represented in our workforce.
Respond is committed to safeguarding and promoting the welfare of children, young people and adults at risk. The successful applicant will be subject to an Enhanced DBS check.
Please ensure that you apply with a cover letter, any applications without a cover letter may not be considered for shortlisting.
The client requests no contact from agencies or media sales.
We are hiring two Finance Business Partners in our London Team to support our mission-driven programmes by providing insightful financial guidance, strengthening decision-making, and ensuring the effective stewardship of donor and organisational resources.
The Finance Business Partners (FBP) report to their Finance Business Partnering Manager (FBPM) based in London within the Finance, Planning & Analysis (FP&A) team and hold key relationships with Programme Heads and Leads, the core Finance team and members of the Programme Management and Development teams based in London and other ClientEarth entities.
For the second role, we are seeking a candidate with proficient French language skills to support Partners who operate mainly in French.
Important dates to note: Applications close on 17 August 2026. If your profile passes initial screening, you will be requested to submit additional information in the form of three additional questions. The deadline to have your responses to these questions submitted is 20 August 2026 for your application to be fully considered. Please also remember to check our recruitment process section at the bottom of the advert to get acquainted with our recruitment process for this role.
Key Responsibilities
See the job description for a full list of duties for this role.
Skills, Knowledge & Expertise
See the job description for a full list of requirements for this role.
Job Benefits
Flexible working: We are proud to be a Flexa accredited Employer. Visit our Flexa Employer page for more information on our approach to flexible working. Our flexible working policy allows our people the choice to decide to work from home/another location in the country where their contract of employment is issued for 80% of their month, with the other 20% of their month being office-based. See our benefits page for more: Benefits | ClientEarth Careers as well as our flexible working FAQ.
ClientEarth values diversity and inclusion and the benefits this brings. We aim to appoint the most suitable candidate at all times and welcome applications from people from all different backgrounds. See our Equity, Diversity and Inclusion (EDI) at ClientEarth | ClientEarth journey page for more.
Please note that ClientEarth is only able to employ those who have the pre-existing legal right to work in the UK.
ClientEarth is not a law firm and does not provide legal advice or legal services to third parties.
Using the power of the law to protect life on Earth.


The client requests no contact from agencies or media sales.
Liverpool Innovation Park- Flexible hybrid working minimum 3 days office based
(Available for experienced Energy Debt Specialists only after training on the telephone platform is completed.)
Term: Fixed Term until 31st March 2028
Hours: 35 hours per week
About the Role
Responsibilities:
Provide advice and a limited casework service covering the full range of debt and money management advice, including breathing space, debt relief orders, bankruptcy, and debt management plans.
Maintaining standards of service delivery and ensuring that advice and casework conforms to the Citizens Advice membership requirements, the Advice Quality Standard, and the minimum individual file review score of the Money and Pensions Service Advice Quality Framework.
Complying with systems for monitoring and reporting purposes.
Working collaboratively with colleagues to ensure that the service area meets key performance indicators and targets.
Analyse and interpret complex information, communicating this effectively in writing with particular emphasis on negotiation and representation.
Research and Campaigns
Keeping up to date and participating in current research trends and campaign issues by providing information on a client’s circumstances,
Essential Criteria
An understanding of and commitment to the aims, principles and policies of the Citizens Advice service including a strong commitment to equality and diversity.
An understanding of the problems and issues associated with unmanageable debt, particularly energy debt, and their implications for clients and advice service provision.
Recent experience of providing advice to the Advice Quality Standard and/or the willingness and ability to complete full debt advice training.
A good understanding of the skills and techniques used in interviewing through telephone and digital advice channels.
The ability to understand the needs of others and to empower clients to take action for themselves.
The ability to monitor and maintain own standards, prioritise work and meet deadlines and targets.
The ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.
The ability to work as part of a team and to respond positively to change.
Here are some examples of how we help our clients:
In Person Enquiry.
Mr Jones attended our drop-in service regarding multiple debts which had accumulated when, due to severe and sudden illness, he was forced to finish work. Mr Jones was unable to communicate by telephone due to his illness so needed in person support. He was anxious as his creditors had been contacting him asking him for payments and some were threatening court action.
The Caseworker helped Mr Jones obtain details of all his debts. They arranged a formal Breathing Space to stop further action from his creditors for 60 days. The Caseworker helped Mr Jones complete a budget, checked his benefit income was correct, and helped him claim charitable support to maximise his income. They also looked at practical ways of helping him reduce his bills and expenditure. Unfortunately, Mr Jones still had very limited income to make affordable payment arrangements to his creditors.
The Caseworker then advised him of all the options and solutions available. Mr Jones chose a Debt Relief Order insolvency solution, which the Caseworker completed, to give him a fresh start by effectively clearing his debts.
Telephone Enquiry.
Miss Smith contacted our advice line for help with her energy arrears. She struggled with a language barrier due to a limited level of English and was vulnerable due to a mental health condition. With a combination of several telephone calls, together with interpreting services, the Caseworker was able to successfully help her.
The Caseworker contacted the fuel provider concerned and advised of her vulnerabilities. They requested that Miss Smith’s details were placed on the Priority Services Register. Even though it was Wintertime, Miss Smith had not been topping up her prepayment meter as she could not afford to do so, so arrears via unpaid standing charges, were also accruing. The meter was also in an awkward position, so she found it difficult to access to top up. The Caseworker assisted her in contacting the fuel provider to install a new smart meter which she could access easier. Miss Smith was then able to use an app to top up her meter which she found more convenient.
The Caseworker assisted Miss Smith in completing a budget, benefit claims, charitable support and fuel vouchers. The Caseworker looked at ways of reducing her expenditure and easy energy efficiency measures Miss Smith could undertake herself in her home.
As a result of these actions, Miss Smith then had some disposable income and was able to start to top up her prepayment meter regularly and keep warm. The Caseworker also assisted her with the completion of a successful trust fund application to her fuel provider, to repay the arrears in full.
Requirements
Person Specification:
To be appointed as an Energy Debt Specialist, you will need to have knowledge and experience of complex debt casework, covering priority and non-priority debt advice, options, and insolvency solutions.
You will also need to have the Institute of Money Advisers Certificate in Money Advice Practice or MaPS Caseworker accreditation equivalent. NEA Level 3 City and Guilds Level Energy Awareness would be desirable too.
OR for a trainee - at least 6 months’ experience of delivering excellent customer service in a regulated environment such as banking, insurance, or a contact centre.
2. Experience of achieving performance and quality targets/KPIs.
3. Ability and willingness to undertake training and development to comply with Money and Pensions Service and Citizens Advice quality standards.
4. Effective oral and written communication skills.
5. Numerate to the level required by the tasks.
6. IT literate with the ability to use software packages including Microsoft Office products in the provision of advice and preparation of formal written materials.
7. Ability and willingness to work as part of a team.
How to Apply
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About us
Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.
CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust.
We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022.