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Monitoring Officer Jobs in London, Greater London

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Top job
The Royal College of Radiologists, Central London (Hybrid)
£42,860 per annum. with pay progression up to £47,371 per annum within two years of employment, plus excellent benefits
Posted 1 day ago
Top job
Back Up, SW18, London (Hybrid)
£48,000 - £53,000 per year (inc. 5% London Allowance)
Back Up are looking for an outstanding Head of Communications and Marketing to join us during an exciting period of growth and change.
Posted 1 day ago Quick Apply
Top job
Praxis Community Projects, E2, London (Hybrid)
NJC 15 – 20 £31,815 - £34,308 per year, inclusive of London Weighting (pro rata)
We are looking for a Fundraising Support Officer to join our growing Fundraising team to help increase income generation.
Posted 4 days ago Quick Apply
Closing today at 23:59
Royal School of Church Music, Remote
£24,000 per year FTE
Do you have a proven track record of selling? Are you an excellent communicator motivated by the success of reaching a sales target?
Posted 2 weeks ago
Closing in 7 days
Youth Endowment Fund, London (Hybrid)
£85,000 - £100,000 per year
Chief Operating Officer (Maternity cover)
Posted 1 week ago
Closing in 3 days
Bild, Remote
£55,000 - £65,000 per year
The Business and Finance Director is a key role, responsible for strategic financial leadership of the Bild Group.
Posted 6 days ago
Inter Mediate, Greater London (Hybrid)
£30,000 - £35,000 per year (depending on skills and experience)
Seeking a Project Development Officer to join the projects team at Inter Mediate, a small charity at the leading edge of int'l peacemaking.
Posted 1 week ago Quick Apply
Closing in 5 days
Christian Solidarity Worldwide, New Malden (Hybrid)
£27,045 per year
An opportunity to be at the front line of human rights research and advocacy, promoting the right to freedom of religion or belief (FoRB).
Posted 4 days ago Quick Apply
Age UK East London, London (On-site)
£28,840 - £31,930 per year
Seeking an experienced enthusiastic individual to join Age UK East London as a Community Engagement Officer
Posted 4 days ago
Closing today at 23:59
RCVS Knowledge, London (Hybrid)
£32,000 - £36,000 per year
A Pivotal senior administration role in a charity that is passionate about making a difference to the veterinary care
Posted 4 days ago
Closing in 3 days
The Trussell Trust, Remote
£34,199 per annum plus benefits
Posted 3 weeks ago
Closing in 4 days
JDRF, EC1V, London (Hybrid)
£35,350 per annum London-based or £32,925 per annum home-based
Posted 3 days ago
Page 3 of 17
Holborn, Greater London (Hybrid)
Central London, Greater London
WC2A, London
Covent Garden, Greater London
£42,860 per annum. with pay progression up to £47,371 per annum within two years of employment, plus excellent benefits
Full-time
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

*Please be aware that we are currently advertising this role as Membership Operations Team Supervisor on external job boards, to help us target the right applicants. However, internally and on the RCR Website, this role is known as Membership Operations Team Leader.*

We are looking for a dynamic and collaborative Membership Operations Team Leader who is passionate about membership operations and looking for a rewarding supervisory opportunity. 

The Royal College of Radiologists (RCR) is a membership organisation dedicated to supporting our members to improve the standard of medical practice across the fields of radiology and oncology. Members are the lifeblood of the RCR and we’re seeking a Membership Operations Team Leader that will ensure member’s interactions with us are seamless, easy and professional.

As the team lead you play a critical role in supporting the high-performing Operations team through day-to-day supervision to meet service-level agreements and deadlines. You’ll ensure the smooth functioning of our membership processes, act as the first point of contact for queries from the team and provide an excellent service to our members, doing your part to contribute to the overall success of the RCR.

If you are a team player with solid supervisory skills who is results driven, proactive and inspired by the mission of the RCR this could be the role for you.

What you’ll do:

  • Coordinate and deliver the members’ annual renewal processes and manage communications channels and copy.
  • Manage the member life cycle and regularly review operational processes, policies and practices, with oversight from the Membership Operations Manager.
  • Supervise the Operations Team in line with goals and objectives agreed by the Operations Manager, providing motivation, coaching and direction on a day-to-day basis.
  • Be the point of contact to assist and support members of the Operations Team in relation to member escalations and queries.
  • Work closely with the Operations Manager to manage and plan current and future workload to ensure the team meets deadlines, provides an exceptional service and reaches service level agreements (SLAs).
  • Develop comprehensive and presentable reports to support data-led decision making, renewals tracking, KPI targets or to provide insights.
  • Management of budget lines assigned to operational activities to ensure favourable terms are achieved.

What you’ll need:

  • Knowledge of membership systems and procedures.
  • Experience of managing a high degree of administration processes efficiently.
  • Knowledge and experience of using a database and managing data quality.
  • Experience in prioritising, planning and managing various different tasks/workloads in order to achieve personal and team targets.
  • Demonstrable experience of supervising a team to work effectively and consistently to achieve departmental and individual targets.
  • Strong interpersonal and customer service skills.
  • Clear and analytical thinker with the ability to exercise sound initiative, judgement and discretion.

Why join us?

  • Make a difference to the lives of Doctors and the specialities they work in every day!
  • Hybrid working (40% working week can be done remotely)
  • Modern working environment
  • Equipment provided to work from home
  • Generous annual leave allowance
  • Excellent pension scheme
  • Interest free season ticket loan and cycle to work scheme
  • Employee Assistance Programme

If this sounds like the opportunity for you please find out more about the Membership Operations Team Leader role, the RCR and instructions on how to apply in the candidate pack.

Application resources
Posted by
The Royal College of Radiologists View profile Company size Size: 21 - 50
Posted on: 23 May 2024
Closing date: 22 June 2024 at 23:59
Tags: Operations

The client requests no contact from agencies or media sales.