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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role Overview
You will be part of Shine’s specialist Health Team, providing condition-specific health advice and support to people of all ages living with spina bifida, hydrocephalus, Normal Pressure Hydrocephalus (NPH) or Idiopathic Intracranial Hypertension (IIH). You will support delivery of, delivering an established, evidence-based programme, promoting good self-management and care, and enabling our members to live in optimum health.
You will deliver high-quality, person-centred physiotherapy assessments, treatment, and advice to children, young people and adults with a wide range of physical needs, enabling them to maximise independence, function, and quality of life.
The role is home or hybrid based; member contact is predominantly via phone and video calls.
This job role is an exciting opportunity to join our specialised service delivering spinal stimulation. You will be attending a 2-day physiotherapy clinic once a month. Clinics take place on a rolling programme of one location per month, current locations include Birmingham, Bristol, Leicester, Leeds and Oxford but these may vary.
There will be occasional travel required across wider areas and nationally including attendance at conferences and meetings at our head office in Peterborough.
Benefits to working at Shine
Competitive salary: Review due April 2027
Regular working hours, and no shift work (some occasional weekends or evenings)
3% pension contribution
25 days annual leave plus bank holidays, with additional discretionary leave between Christmas and New Year
Additional annual leave awarded for ‘long service’
Opportunity to purchase additional annual leave
Broadband allowance for home-based roles
Life insurance after 12 months’ employment
Access to our Employee Support Programme and Mental Health First Aiders
Reimbursement for HCPC registration
Support to learn and develop including specialist training for Spinal Stimulation and ongoing mentoring and clinal supervision.
How to apply
Shine is a Disability Confident employer and will offer guaranteed interviews if a disabled applicant meets the minimum criteria for the job.
If you would like to discuss the role in more detail or have any questions, please contact Lindsey Reid, Head of Health.
To apply please submit your CV and supporting statement*, which should outline your interest and explain how you meet the role criteria
*Please note applications without a supporting statement will not be accepted*
We understand that you may wish to use AI tools to help you with some aspects of your application, but we do expect tailored applications which are personalised to your experiences and not generic applications which are completely AI generated. We encourage candidates to be transparent about AI usage in their applications.
Closing date: Monday 18th May at 11pm
Please note: we reserve the right to interview suitable candidates before the closing date, therefore we encourage applications as soon as possible.
Interviews (virtual): Thursday 28th May 2026
Please see full details of the job description and person specification below and on our website.
Providing specialist advice and support for spina bifida and hydrocephalus



The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Working Well Trust
Working Well Trust is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities and/or complex issues through training and employment.
We are now recruiting IPS Employment Advisors to join our IPS service to join our Kingston & Sutton team. This is a full-time, permanent role working 35 hours per week, following the principles of the IPS model to support people into paid employment. Please note that if you have previously applied for this role, we will not be considering repeat applications on this occasion.
What you’ll be doing
If you were working with us, your days would be varied and people-centred. You would manage a caseload of clients with mental health support needs, people experiencing homelessness, and people with offending histories, offering one-to-one support to help them secure and sustain employment that matches their preferences.
You would provide person-centred guidance using the IPS approach (training is provided), helping clients build confidence, prepare for work, and navigate challenges that may arise. A key part of the role involves engaging employers, promoting the value of our service, and identifying suitable job opportunities.
You would work closely with NHS clinical teams, contributing to an integrated approach to recovery through employment. This includes attending team meetings, coordinating support, and maintaining clear, client-led communication. The role also involves working to agreed targets while maintaining a high-quality, supportive service.
What you’ll need
You do not need previous employment support experience. What matters most is that you bring:
A genuine desire to support people with mental health support needs and/or learning disabilities to achieve their employment goals.
Motivation to help people from all backgrounds move into meaningful work.
Confidence speaking with a wide range of people, from clients to employers.
Strong organisation skills, with the ability to multitask and manage your workload.
Willingness to learn the IPS model and become confident approaching employers.
We welcome applications from people with lived experience of mental health, personally or through a close contact.
What we offer
30 days annual leave plus public holidays (FTE)
Paid company closed days at the end of the year (FTE)
Flexible, paid Wellbeing Hour every fortnight (FTE)
6% employer pension contribution
Working Well Trust is an equal opportunities employer and Confident about Disabilities.
What’s next
Before you apply, please note the following:
We actively recruit and carefully review all applications. Due to rapid service expansion, we have onboarded 20 external hires in the last six months.
To ensure we can best support the people and communities we serve, we progress applications only where candidates provide meaningful answers to the screening questions.
Career development is real here: in the past year, 10 colleagues have progressed internally into Senior roles, Project Lead, Team Lead, and Operations Manager positions. We value ambition and celebrate progression.
If you are ready to help us build a service that supports people into meaningful work, click Apply to submit your CV and answer the screening questions. Telephone and final interviews will be confirmed.
Start your application today and take the next step in a rewarding career.
Please upload your CV and answer the screening questions, the cover letter is an optional addition. Please make sure you have highlighted in your application how you meet the person specification for this position.
At Working Well Trust, our mission is to support people experiencing mental health challenges and/or are neurodiverse on their employment journey.
The client requests no contact from agencies or media sales.
Job Description
Key responsibilities:
Events Logistics & Management
Research & Event Development
Events CRM
Other
Person Specification
Essential:
Desirable:
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the role
If you're passionate about keeping people safe and making a real difference, this is your chance to use your expertise where it truly matters. As our Health & Safety Compliance Manager, you'll play a vital role in creating safe, supportive spaces across more than 170 Mind shops across England & Wales.
You'll take the lead on shaping our Health & Safety approach, offering expert advice, strengthening our safety culture, and building strong relationships with teams across the country. Every day, you'll help bring our values and behaviours to life while playing a key role in supporting the wider fight for mental health.
If you want a role with purpose - where your skills protect people, improve experiences, and support the wider fight for mental health - this could be the perfect next step.
We're looking for someone who:
Ready to make a difference?
Join Mind Retail. Join the fight for mental health.
Mind Retail reserve the right to close the vacancy to applications earlier, should we receive a high volume of strong candidates. Therefore we encourage an early application.
About our benefits
As Health & Safety Compliance Manager, you'll receive:
About Mind Retail
Mind Retail are a network of over 170 shops across England and Wales, generating an income of around £25 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve. There's never been a more exciting time to join us.
Equality, diversity and inclusion
We value the power of diversity. We embrace the different perspectives that each of us bring. We are creating an inclusive working environment where everyone is appreciated for being authentic and bringing their whole selves to work.
More details
For more information and a full person specification, please check on the Job Description button below.
Mind Retail are a network of over 170 Mind charity shops across England and Wales.



The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Prostate Progress is Prostate Cancer Research’s flagship digital data programme, supporting prostate cancer research, service improvement, and clinical trial recruitment using patient-reported outcomes and NHS clinical data.
This role will provide senior-level project management and delivery coordination across the Prostate Progress programme. The postholder will be responsible for organising, tracking, and supporting delivery across multiple workstreams, ensuring strong governance, clear documentation, and effective coordination between internal teams and external partners.
Working closely with the Director of Patient Projects & Influencing, the role will help ensure day-to-day delivery runs smoothly and predictably, enabling senior leadership to focus on strategy and long-term programme development.
Responsibilities
Programme & project management
NHS data linkage & data onboarding
Regional coordination & expansion support
Governance & secretariat support
Internal communication
Skills and Competencies
Essential
· Proven experience in project management or delivery coordination within digital, data, health, or research environments.
· Strong organisational and planning skills, with experience managing complex workplans.
· Experience supporting governance processes and senior stakeholder meetings.
· Ability to work across multiple workstreams and coordinate diverse stakeholders.
· Confidence tracking risks, actions, and dependencies.
Desirable
How To Apply
Please apply by submitting your CV and a short supporting statement (maximum 500 words). In the statement, focus on why you would like the role, and give 2-3 examples of your achievements or things you have learned which directly map on to the requirements of this role. Your insights and previous experience may be drawn from both professional and voluntary contexts depending on which you feel better represents your authentic self and your suitability for the role.
There will be a two-stage interview process. The first interview will be online, and the second will be an in-person interview at our offices in London.
For more information about our organisation, visit the Prostate Cancer Research website, the Prostate Progress webpage and our online patient resource, The Infopool.
PCR is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals regardless of their race, gender, disability, religion/belief, sexual orientation, or age.
Transforming Research. Transforming lives.

The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About Us
The National Landscapes Association represents and supports the UK’s National Landscapes (Areas of Outstanding Natural Beauty) The Association is a charity and non-profit membership organisation. The team advocates, communicates and fosters collaborative action which supports the UK’s network of National Landscapes to be as effective as possible. We champion the interests of National Landscapes with governments and coordinate the delivery of national projects.
About the Role
As Head of Partnerships and Fundraising, you will lead the development and delivery of an ambitious income generation and partnership strategy for the National Landscapes Association. This is a pivotal senior role, focused on securing and growing diverse funding streams, including corporate partnerships, philanthropy, grants and strategic collaborations to support the long-term resilience of the organisation and the wider National Landscapes network.
You will drive new business, negotiate high-value partnerships and oversee a strong pipeline of opportunities, while leading and supporting a high-performing Development Team. Working closely with the Chief Executive, Board and key partners, you will operate at a strategic level, shaping propositions, building influential relationships and positioning National Landscapes as a compelling investment opportunity within the environmental and nature-based solutions space.
Key Responsibilities
See the role description for more information.
Why Join Us?
At the National Landscapes Association, you’ll be part of a passionate and forward-thinking team making a meaningful impact. You’ll gain exposure to a wide range of high-profile policy issues, work alongside experts across the UK, and help shape the future of our most valued landscapes.
Please apply by submitting a short CV (no more than two pages) and a covering letter (no more than two pages) which addresses the person specification criteria in the attached role description.
Interviews will be held online for short-listed candidates, these are likely to be held on the 11th and 12th of May.
Lead and champion activity, working with National Landscapes, to protect and restore the UK's most outstanding landscapes.



The client requests no contact from agencies or media sales.
The Information & Advice Service is highly regarded within the London Borough of Merton and accredited with the Advice Quality Standard (AQS) and Age UK Quality Advice Standard (QAS). We have developed the service over the last five years to provide high quality advice for older people to enable them to live more healthily, happily and independently in later life.
In April 2025 – March 2026 the service worked with over 1,500 older adults across a range of issues including money and benefits, health, housing and care. During this time, we assisted older adults to generate over £820,535 of previously unclaimed benefits and make informed choices about their lives.
The role involves providing initial information and guidance, primarily over the phone, assessing need and urgency, and ensuring clients are directed to the most appropriate support.
The client requests no contact from agencies or media sales.
Circa £58,000 per annum
Permanent
Part home/Part office (London or Edinburgh) based
UNICEF ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.
This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) in a new role, as Humanitarian Advocacy Manager.
You will develop UNICEF UK’s unique asks of the UK Government on children in emergencies, with a focus on two particular contexts, as well as broader recommendations to support children in emergencies. You will work closely with colleagues in UNICEF UK, UNICEF HQ and in country offices.
You will have:
· Demonstrable experience of leading humanitarian advocacy campaigns and of engaging with external stakeholders.
· Significant experience of managing complex relationships and competing priorities.
· A robust understanding of the UK Government’s role in ensuring children’s rights are upheld and protected in emergencies and humanitarian contexts.
Act now and visit the website via the apply button to apply online.
Closing date: 9am, Monday 27 April 2026.
Interview dates: Thursday 7 and Friday 8 May 2026 via video conferencing (MS Teams).
In return, we offer:
· excellent pay and benefits (including flexible working, generous annual leave and pension, big brand discounts and wellbeing tools)
· outstanding training and learning opportunities and the support to flourish in your role
· impressive open plan office space and facilities on the Queen Elizabeth Olympic Park
· an open culture and workplace with colleagues who share our values, enjoy their work and are motivated to do their utmost for children.
· the opportunity to work in a leading children’s organisation making a difference to children around the world
Our application process: We use a system called "Applied" that anonymises your responses and focuses on your actual skills that are relevant to this role. This benefits you by giving you a greater chance of expressing your skills in this objective selection process.
We are gradually moving back to our offices on the Queen Elizabeth Olympic Park in Stratford, East London and we anticipate most colleagues will work one or two days a week in the office and the rest of the time from home. We will happily discuss other flexible options to suit your circumstances.
We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, disabled candidates, and from men, because we would like to increase the representation of these groups at this level at UNICEF UK. We want to do this because we know greater diversity will lead to even greater results for children.
UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
We welcome a conversation about your flexible working requirements, personal growth, and promoting a workplace where you can be yourself and achieve success based only on your merit.
The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.
We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.
If you require support in completing the online form or an application form in an alternative format, please contact the Supporter Care line during office hours.
If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.
Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)
The UK Committee for UNICEF (UNICEF UK), a charity funded by supporters, raising funds for UNICEF’s work for children.

Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are seeking a proactive, strategic and donor-centred fundraiser to lead and implement our
Individual Giving and emerging Legacy Giving programmes. This role is ideal for a fundraiser with experience in donor stewardship, campaign development and relationship-based fundraising who is ready to play a key role in growing sustainable voluntary income.
You will lead on the end-to-end delivery of supporter acquisition, retention, and stewardship plans, ensuring that every donor feels valued and understands the impact of their support. Alongside managing an established portfolio, you will proactively build a strong pipeline of new prospects, driving year‑on‑year income growth.
In addition, you will lead the development of our first Legacy Giving programme. With no formal legacy activity in place and a large, engaged volunteer network, this is a unique opportunity to establish a long-term income stream from the ground-up – raising awareness, creating accessible materials and nurturing warm supporters who may consider leaving a gift in their Will.
This role blends strategic planning with “hands-on” campaign delivery. You will use insights from supporter data to refine supporter journeys across both digital and traditional channels, managing budgets and key relationships to achieve our growth targets. We are a growing charity, and this role offers the opportunity to innovate and shape the future of our Individual Giving and Legacy Giving programmes with strong support from Head of Fundraising and the CEO.
Main Duties and Responsibilities:
Benefits:
As part of our commitment to making Schoolreaders a great place to work, we offer access to the following employee benefits:
The client requests no contact from agencies or media sales.
Who are Guts UK Charity?
Guts UK Charity is committed to a world where digestive conditions are better understood, better treated and everyone who lives with one gets the support they need. Too many people are suffering or dying in silence or alone. They don’t know where to turn for information or support, diagnosis takes too long for many, and treatment can often come too late.
We are the only UK charity that covers the entire digestive system. We raise vital awareness of digestive conditions, fund life-saving research, and provide patients and loved ones with expert information and support – we are informed by evidence and expertise, our community, and the patient voice.
Our mission is simple: to improve the lives of millions of people affected by digestive conditions
Overall Purpose of the Communications Manager
As Communications Manager at Guts UK, you’ll champion our charity’s work and brand. You’ll play a pivotal role in our charity, delivering our communications, awareness and public education activity and providing communications support across other key areas of our work, including information, research and fundraising.
Who we’re looking for?
You'll be experienced in delivering comprehensive communications and campaigns from start to finish with a natural flare for transforming complex messages into engaging, easy to understand content suitable for different audiences.
You are a friendly and approachable leader who enjoys working creatively and collaboratively within a small team, as well as with external stakeholders and members of our community.
You are a brave and bold communicator who values collaboration and connection, matching our values as a charity, and you have a genuine interest in digestive health or connection to our area of work.
Location
We have offices in London and Huddersfield, both of which are easily accessible by public transport or road. We support hybrid working but attendance in the chosen office is required for a minimum of 1 day per week.
Please see the attached detail job pack for further information and how to apply.
Our vision is of a world where digestive disorders are better understood, better treated and everyone who lives with one gets the support they need



The client requests no contact from agencies or media sales.
We are now seeking an Evidence Officer (Social Impact) to join us on a part-time, fixed-term basis for two years, working 22.5 hours per week, with the potential for extension subject to funding. The successful candidate will be appointed within the Higher Executive Officer Grade Band 1 salary range of £20,886 to £22,599 pro rata (FTE £34,346 to £37,163).
Our Vision for a Greener Tomorrow
This is a defining moment for the National Forest. With a renewed Vision, our purpose is clear: to harness the transformative power of forests in response to the climate crisis and societal challenge. Over 30 years, 200 square miles have been reshaped, more than 10 million trees planted, and forest cover increased from 6% to 25%. Now, we are ready to build on this success, showing how forests can restore nature, connect communities, and drive enterprise for a positive future.
We are now looking for an Evidence Officer to join us on a part-time basis, working 22.5 hours per week for a two-year fixed-term contract, with the potential for extension depending on funding.
Our Commitment to You
- Salary of £20,886 to £22,599 per annum (FTE £34,346 to £37,163)
- Civil Service Pension scheme
- 30 days’ annual leave plus 10.5 days’ public and privilege holidays (pro rata)
- Staff bonuses
- Flexible working options
- Cycle to Work Scheme
- Employee Assistance Programme
- Discounts on gym memberships
Your Role in Growing Our Forest Story
As Evidence Officer, you’ll support the development and delivery of our research and evidence programme, with a focus on social impact.
Specifically, you’ll support the development of approaches for tracking long-term outcomes, including social metrics, that demonstrate how we contribute to nature, communities and enterprise.
You’ll provide expert advice on social impact monitoring, qualitative research and evaluation methods, supporting colleagues to deliver effective, evidence-informed projects.
Additionally, you will:
- Advise on improvements to data collection, analysis and impact evaluation
- Co-ordinate research projects and partnerships with external organisations
- Produce clear summaries and presentations of research findings
What You’ll Bring
To be considered as Evidence Officer, you will need:
- At least three years’ experience monitoring or evaluating programmes delivering environmental, economic or social benefits
- Experience analysing data and presenting findings to a range of audiences
- Experience summarising complex research in clear, accessible formats
- A relevant degree, postgraduate qualification or equivalent experience
Other organisations may call this role Research Officer, Impact Evaluation Officer, Monitoring and Evaluation Officer, Data Analyst, or Social Impact Analyst.
The client requests no contact from agencies or media sales.
Interim Public Fundraising Manager
Salary: Band 6 £39,775.77 - £45,489.23 per annum inclusive
Contract type: Fixed term (6 months) | Full-time, 37.5 per week
Closing date: This advert closes on our website on 26th April 2026.
About the job role
We have an exciting opportunity for an Interim Public Fundraising Manager in our fundraising team at St Joseph’s Hospice.
We are looking for an experienced Fundraising Manager to join our small but dynamic fundraising team.
The successful candidate will be responsible for managing the public fundraising team – overseeing the recruitment and retention of individual supporters and community organisations through appeals, regular giving, in-memory, challenge events and fundraising activities.
About you
You will need:
Where you’ll work
St Joseph’s Hospice was founded in 1905 by the Religious Sisters of Charity and built on a rich Catholic heritage. Today, we are an Investors in Diversity-awarded charity, providing expert, compassionate care to people of all backgrounds, cultures, and beliefs across East and North London.
Our specialist palliative care services — delivered at home, in our in-patient unit, and through out-patient clinics — are grounded in respect for human dignity and guided by compassion, justice, and a deep commitment to quality. Our values guide us in everything that we do. We work to ensure that everyone receives the support they need, with kindness, understanding, and respect by delivering individualised, responsive and holistic support to patients and their families.
Why work for us?
Join St Joseph’s team and find out more!
For further information and to apply, please visit our dedicated recruitment page via the 'Apply' button.
Closing date: 26th April 2026.
We are an equal opportunity and a disability confident employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
This is a rare opportunity to join Active Bradford at a truly pivotal moment, as we lead a bold, place-based movement to tackle health inequalities and create a district where being active is part of everyday life. Backed by over £4m of Sport England investment and delivering flagship programmes like JU:MP, Active Bradford is at the forefront of national innovation in physical activity, bringing together partners across health, education, and communities to drive meaningful, lasting change.
As Finance and Governance Manager, you will play a mission-critical role at the heart of this impact. You’ll bring financial clarity, insight and rigour to decision-making, ensuring every pound delivers value for the communities we serve. Working closely with the CEO, Board and senior leaders, you’ll shape strategy through high-quality financial planning, strengthen governance, and build systems that enable a small, passionate team to focus on what matters most – changing lives through movement.
This is more than a finance and governance role, it’s a chance to influence, lead and leave a legacy. With flexibility built in, a values-led culture, and the opportunity to work at the cutting edge of a nationally recognised programme, this role offers both impact and balance in equal measure.
You will:
Job Title: Advice Session Team Leader/Trainee Team Leader
Salary Scale: Scales3.1 - 3.4
Salary: £30,471 - £33,297 FTE. P/T hours will be considered
Hours of work: 37.5 hours per week
Pension: 3% employer contribution
Annual Leave: 25 days plus Bank Holidays
Place of Work: Citizens Advice Exeter, Dix’s Field, Exeter, EX1 1QA with the possibility of some home working
Join us and help make a real difference
Do you care passionately about making sure people get the advice they need to find a way forward? Are you motivated by tackling injustice and influencing social policy change?
Whether you’re looking to take the next step in your advice giving career, or you’re already an experienced Citizens Advice supervisor seeking a fresh challenge in a new part of the country, this could be the perfect opportunity for you.
At Citizens Advice Exeter, you’ll join a supportive, forward thinking team who are committed to empowering local people, driving positive change, and working together to create a fairer society. If you’re someone who thrives on helping others, enjoys problem solving and wants to make a genuine impact every day, we’d love to hear from you.
What we’re looking for
Ideally, you will already have experience as an Advice Session Supervisor within a local Citizens Advice. If not, you may be an experienced adviser who is ready to take that exciting next step in your advice career – and we’d be delighted to support you on that journey.
You will thrive on working with a diverse range of people and bring an openminded, approachable and nonjudgmental approach to your work. You will take an empathetic and compassionate stance with colleagues and with any clients you come into contact with. Strong critical thinking skills, the ability to problems solve, and the confidence to support others will be key to your success in this role.
As a valued member of our Advice Services Team, you will:
provide supervision and support to our team of volunteer and paid advisers and caseworkers
play an active role in shaping, monitoring and delivering our Business Plan
help us maintain and develop high quality services, including supporting the growth of new volunteer roles
take on people management responsibilities, following our agreed policies and approaches around recruitment, equal opportunities, performance, wellbeing, discipline, grievance, training and health and safety
contribute to our budgeting and financial monitoring
support the continuing evolution of our services so they remain responsive to national guidance and local needs
help promote our aims, principles and achievements across the organisation and within the wider community
ensure we continue to meet the requirements of the Citizens Advice Membership Scheme
participate fully in Advice Services Team meetings and shared learning
Key Work Areas and Tasks
Supervise advisers and caseworkers – both paid and volunteers.
Attend project meetings with partners, if required.
Set up new projects by liaising with partners and funders and supporting with the recruitment process.
We value diversity, promote equality and challenge discrimination.
We encourage and welcome applications from suitably skilled candidates from all backgrounds. We particularly welcome applications from candidates who are disabled, or from Black, Asian and other racially minoritised backgrounds, as these groups are currently underrepresented at Citizens Advice Exeter. We also actively welcome applications from LGBTQ+ candidates.
Person Specification
Essential criteria
Two years’ recent and ongoing experience of advice work.
Experience of managing volunteers and caseworkers.
Ability to demonstrate how s/he keeps knowledge up to date.
Ability to analyse and interpret complex information.
Understanding of the importance of support, development and motivation.
Effective oral communication skills
Effective writing skills.
Understanding of the issues involved in interviewing clients.
Numerate to the level required by the tasks.
Ability to prioritise own work and the work of others, meet deadlines and manage workload in a pressured environment.
Ability to use IT in the provision of advice and the preparation of reports and submissions.
Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.
Ability and willingness to work as part of a team.
Ability to monitor and maintain recording systems and procedures.
Understanding of the issues affecting society and their implications for clients and service provision.
Understanding of and commitment to the aims and principles of the CA service and its equal opportunities policies.
Desirable criteria
Experience working as an Advice Supervisor for Citizens Advice
Experience of supervising/giving debt advice
Experience of working within a Citizens Advice charity
Experience of working with the public in an advisory capacity
The client requests no contact from agencies or media sales.
Job Title: Deputy Service Manager
Location: Derby City (on-site role)
Salary: £36,565.90 per annum
Contract type: Full Time, Permanent
Hours: 37.5 hours per week
This is an opportunity to join Refuge as a Deputy Service Manager to support survivors who have been impacted by domestic abuse. We are recruiting for a Deputy Service Manager who is passionate about supporting survivors who are impacted by domestic abuse. In this role you will provide line management and support to community-based staff who support survivors of domestic abuse across Derby City. This will include providing supervision on complex casework, overseeing operational emergencies and ensuring high standards of casework.
The Deputy service manager will join our management team to assist the service manager in the delivery and development of high-quality support to survivors accessing our community-based services in Derby City. In this role you will ensure the smooth running of high-quality service to support survivors of domestic abuse. This will include managing staff teams to ensure effective advocacy is provided to survivors who are at medium/standard risk and their children.
A key requirement is to provide personal welfare support and to ensure that survivors are provided with a safe, supportive outreach service
Suitable candidates must have proven experience of providing direct emotional and practical support, and of managing case work. In addition, you must have experience of managing and motivating staff, knowledge of domestic abuse issues, experience of providing support to survivors, and experience of working in community-based services
As a member of the management team, you will be required to participate in an out-of-hours on call service, on a rota basis, responding to out of hours emergencies.
This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Closing Date: 09:00am 27 April 2026
Interview Date: 7 and 8 May 2026
The client requests no contact from agencies or media sales.