National head of operations jobs
An exciting opportunity has arisen for a Head of Clinical Governance to join our Nursing and Quality Team. This role will require the successful candidate to lead and enhance the organisation’s commitment to delivering high-quality, safe care for children. This role is pivotal in overseeing clinical governance frameworks, ensuring compliance with regulatory standards, managing clinical risks, and implementing quality improvement initiatives.
The postholder will work collaboratively across teams to promote a culture of safety and continuous improvement, aligning with The Children’s Trust’s strategic objectives. Whilst the post directly reports to the Director of Nursing and Quality, the remit of the role spans the whole organisation and works across all clinical directorates.
Staff benefits include London weighting, shuttle bus, and more… Read more below
Role Requirements
· Develop and maintain an effective clinical governance framework that supports safe and high-quality care.
· Facilitate regular clinical governance meetings to discuss performance, incidents, and quality improvement initiatives.
· Ensure that clinical pathways and practices are aligned with best practice guidelines and evidence-based standards.
· Lead initiatives to enhance patient safety across all services, promoting a culture of transparency and reporting.
· Implement and maintain the Patient Safety Incident Response Framework (PSIRF), ensuring that learning from incidents is captured and shared.
· Monitor and report on patient safety metrics, identifying areas for improvement and ensuring appropriate action plans are developed.
· Develop and implement quality improvement initiatives aimed at enhancing patient outcomes and experiences.
· Lead quality impact assessments for new initiatives or changes in practice, evaluating potential risks and benefits and manage the organisational governance in relation to these.
· Ensure compliance with relevant legislation, standards, and guidelines, including CQC regulations and national safety frameworks.
· Maintain an up-to-date understanding of regulatory changes and ensure organisational policies and practices reflect these updates.
With experience of working in a complex environment, across a large and diverse workforce, you will be exceptionally organised with a high-level of attention to detail. You will naturally possess excellent inter-personal skills, and an ability to consult and positively engage with key stakeholders across the organisation.
Interview Date: Week commencing 13th April 2026
Terms and Conditions
PLEASE NOTE: The Children's Trust Application Form MUST be completed and submitted, for your application to be considered. As part of the shortlisting process, gaps in employment will be examined and further explored during the interview process.
Strictly no agencies, please.
About Us
The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.
Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.
Staff Benefits
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.
We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.
Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.
Rehabilitation of Offenders
Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check. Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.
Equal Opportunity Employer
To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.
Online Searches
In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.
The client requests no contact from agencies or media sales.
Thank you!
We’re currently looking for a Deputy Executive Assistant to the Group Chief Executive Officer, offered on a fixed term basis of 6 months, to help us deliver our mission. This a full-time position, 35 hours per week.
What’s it like working at the IOP?
The IOP is a friendly, inclusive and ambitious organisation. Diversity and inclusion are central to how we work. We focus on supporting our people to thrive, offering competitive pay, great development opportunities and a generous benefits package.
Some of our benefits include:
- An excellent pension scheme
- Private medical insurance, life assurance, dental insurance and a healthcare cash plan
- Eye care vouchers, annual flu vaccinations, long service awards and access to an employee assistance programme
- 25 days’ annual leave as a standard, in addition to floating bank holidays
- Flexible working opportunities
The Role
What will I be doing?
You’ll be responsible for a broad range of high‑level Executive Office support activities, including:
- Preparing, coordinating and servicing senior leadership meetings, including drafting clear agendas, collating accurate papers, taking high‑quality minutes and tracking actions with a strong attention to detail.
- Providing high‑quality executive and administrative support to the CEO Office, including complex diary and inbox management, and the drafting, handling and dispatch of correspondence on behalf of the Group CEO with excellent written accuracy and judgment.
- Supporting effective planning, briefing and preparation to ensure the Group CEO is fully equipped for internal and external engagements, with well‑structured briefings and precise, timely documentation.
Projects you may work on include:
- Coordinating national and international travel programmes for the Group CEO, President and senior trustees, producing accurate itineraries and paperwork to ensure effective use of time and seamless stakeholder engagement.
- Supporting the delivery of high‑profile Institute events involving the Group CEO, Executive Team and senior stakeholders, with a strong focus on detail, logistics and written briefings.
- Undertaking short‑term project work and research for the Executive Team, analysing and summarising information clearly and producing briefings, reports or presentations as required.
Who will I work with?
You’ll work closely with a wide range of colleagues and stakeholders, including:
- The CEO Office Operations Manager and Executive Assistant to the Group CEO and President, working collaboratively to ensure the smooth, accurate and professional running of the Executive Office.
- Executive Directors, senior trustees and members of the Leadership Team across the Institute and its subsidiary companies, including IOP Publishing.
- Senior internal and external stakeholders, including equivalent CEO offices in partner organisations, government and learned societies, requiring clear, professional written communication and attention to detail.
Ideally, we hope you’ll apply if you bring:
Essential:
- Proven experience providing high‑level PA or Executive Assistant support in a fast‑paced, complex environment, including diary management, meeting support and high‑quality minute‑taking.
- Excellent written communication skills, with the ability to draft clear, accurate and professional correspondence, briefings and minutes, alongside a consistently high level of attention to detail.
- Strong organisational and prioritisation skills, with the judgment and discretion to handle confidential and sensitive information.
- Advanced IT skills, including confident use of Microsoft 365 applications (Outlook, Word, PowerPoint and Excel).
Nice to have:
- Experience supporting senior executives or boards within a charity, professional body, membership organisation or similarly complex environment.
- Experience using CRM systems and maintaining accurate electronic records and contact databases.
- A professional qualification as an Executive Assistant or Personal Assistant (or working towards one).
How to apply
Alongside your CV, please include a cover letter explaining how you meet the person specification.
How will I be working?
We operate a flexible, trust based working model that gives colleagues autonomy over how, when and where they work, while recognising the value of in person collaboration. You will be assigned a base office, with hybrid working offered as standard. This role does however involve regular visits to our head office based on business needs.
You will engage in regular in person collaboration with your team (as operational appropriate), as well as with colleagues across the wider organisation, to ensure effective operational alignment and to support our inclusive approach to working.
As an organization we meet in person once a quarter at our Head Office in Kings Cross, London.
Why join the IOP?
The IOP is the professional body and learned society for physics in the UK and Ireland. As a charity, we’re passionate about increasing public understanding of physics and supporting a diverse and inclusive physics community.
We’re committed to creating a welcoming and inclusive culture for everyone. If you need any reasonable adjustments during the application or recruitment process, please let us know we’re always happy to help.
Please note whilst we are unable to offer visa sponsorship for this role, we warmly encourage applications from candidates who already have the right to work in the UK and Ireland.
Registered Charity
101 - 500
We strive to make physics accessible to people from all backgrounds.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the Role
We are looking for a motivated and capable individual to join our dynamic Policy and Public Affairs Team, supporting the development of credible, evidence‑based policy proposals and helping to influence UK governments and NHS organisations to adopt them.
Key tasks and responsibilities include (but are not limited to):
- Monitoring the political and policy environment to keep track of things like Government / NHS initiatives and influencing opportunities.
- Collating and helping to analyse existing quantitative and qualitative research to produce briefings, help generate policy proposals and facilitate their implementation.
- Assisting the Head of Policy and Public Affairs and Policy and Public Affairs Officer to devise and implement influencing plans directed towards politicians, the NHS or relevant stakeholders.
- Preparing and drafting responses to consultations and reports relevant to the work of CPOC and the College, ensuring responses are evidence-based and in line with on-going policy work and strategy.
- Assisting with designing and conducting new research, such as survey work or interviews, in support of policy and influencing work.
- Becoming the team’s main expert on policy work in one of the UK devolved nations – likely Northern Ireland – and represent the Policy and Public Affairs Team on RCoA’s board for that nation.
- Providing general administrative support to the Team, including producing agendas for meetings and keeping track of our contacts with stakeholders.
About You
To succeed in this role, you will need to deliver high‑quality work at pace, be well organised, eager to learn and able to build strong relationships with a wide range of stakeholders. You should have a sound understanding of quantitative and qualitative research methods, what makes impactful policy proposals and how research can be used to influence policymakers. Insight into the UK health policy landscape, including government and NHS priorities, is also important.
This role is well‑suited to someone starting their policy career, and while previous policy experience is beneficial, it is not essential as full support and development will be provided.
What We Want to Achieve
We want to see an NHS that delivers good outcomes for patients and makes the best use of available resources. Our role in this relates to the anaesthetic workforce, and we have two specific priorities:
- Boosting the anaesthetic workforce. Most operations require an anaesthetist in order to take place, but each of the four UK nations faces a chronic shortage of anaesthetists. Unfortunately, at present, no UK government is funding enough anaesthetic training places. We are determined to see this changed.
- Optimising the surgical pathway. Anaesthetists don’t just work in the operating theatres they are often involved with the care patients receive before and after their operations – known as ‘perioperative care’. Good perioperative care can prevent surgical cancellations, complications, and unnecessarily long hospital stays. To this end, we host the Centre for Perioperative Care (CPOC). CPOC advocates policies such as ‘prehabilitation’ to ensure that patients arrive in hospital on the day of their surgery in the healthiest state possible – so their operation can go ahead without problems, and they can recover quickly. We are doggedly pushing for such polices to be adopted.
The Package
This is a full-time, permanent position with a competitive employee benefits package, which includes (but is not limited to):
- 26 days of annual leave, plus bank holiday
- 1 additional paid day of leave for the purpose of celebrating your birthday
- Healthcare support through Benenden Health
- Up to 12% pension contribution
- Hybrid and flexible working
- Wellbeing hour once a week
- Cycle to work and employee discounts schemes
- Training and development opportunities
- Access to Mental Health First Aiders and Employee Assistance Programmes
About the College
The Royal College of Anaesthetists (RCoA) is the professional body responsible for the specialty throughout the UK. We are the third largest medical royal college in the UK by membership. With a combined membership of more than 24,000 Fellows and Members, we ensure the quality of patient care by safeguarding standards in the three specialties of anaesthesia, intensive care and pain medicine.
At RCoA Equality, Diversity and Inclusion is a core part of our culture, so it is important to us that this is reflected in everything that we do. We welcome all individuals irrespective of age, race, sex, gender identity or expression, sexual orientation, ethnicity, religion or belief, disability, marital or civil partnership status, or parental and caring responsibilities to ensure we actively embrace an inclusive and representative culture that encourages, supports and celebrates our differences.
Unfortunately, due to the volume of applications, we are unable to provide detailed feedback to candidates on their application. Only short-listed applicants will be contacted after the closing date. Please note that the closing date is subject to change.
Applicants must reside and have the right to work in the UK. No agencies please.
In your cover letter, please confirm how you meet the essential (and desirable, is applicable) requirements of the role, as outlined in the Job Description.
The client requests no contact from agencies or media sales.
Thank you!
We’re currently looking for a Head of Public Engagement and Public Dialogue, offered on a permanent basis, to help us deliver our mission. This is a part time position working 28 hours per week (0.8 FTE).
What’s it like working at the IOP?
The IOP is a friendly, inclusive and ambitious organisation. Diversity and inclusion are central to how we work. We focus on supporting our people to thrive, offering competitive pay, great development opportunities and a generous benefits package.
Some of our benefits include:
- An excellent pension scheme
- Private medical insurance, life assurance, dental insurance and a healthcare cash plan
- Eye care vouchers, annual flu vaccinations, long service awards and access to an employee assistance programme
- 25 days’ annual leave as a standard, in addition to floating bank holidays
- Flexible working opportunities
The Role
What will I be doing?
You’ll be responsible for a range of activities, including:
- Designing, commissioning, and delivering the IOP’s public engagement strategy
- Reaching diverse public audiences across the UK and Ireland, strengthening public understanding and appreciation of physics through strategic, impactful, and inclusive engagement activities
- Leading a team to deliver high quality and high impact programmes and projects
- Leading fundraising to support the IOP's public engagement and public dialogue work
Projects you may work on include:
- Overseeing the IOP’s UK and Ireland public engagement and dialogue programme, ensuring activities align with societal challenges and/or physics themes (e.g., climate change, health)
- The IOP’s Limit Less initiative which aims to break down barriers that can put off young people from underrepresented backgrounds from pursuing physics
- Administering the IOP’s Public Engagement Grants Scheme (PEGS)
Who will I work with?
You’ll work closely with a range of colleagues and stakeholders, including:
- Multiple IOP teams, including EDI, policy and public affairs, communications and marketing, membership and national teams
- The IOP's Business Development Group to help shape the IOP's overall approach to fundraising
- Equipping members with the tools and resources to engage the public effectively through a member-led approach to public engagement
- Working in partnership with organisations in and beyond STEM
Ideally, we hope you’ll apply if you bring:
Essential:
- A track record of designing and delivering high quality and wide-reaching public engagement in partnership with other organisations and with a track record of reaching different public audiences (ideally within a membership organisation)
- Experience of managing high performing teams and collaborating with peers
- Experience with and in depth understanding of audience research and acting on it to ensure diversity of reach
- Experience of budgeting and performance management of programmes
Nice to have:
- Experience of identifying risks associated with projects and activities and implementing effective mitigation plans
- Skilled in overseeing multiple projects and ensuring quality assurance through evaluation and monitoring processes
- Experience in influencing decision-making at senior levels and providing strategic advice based on sound analysis and judgment
- Familiarity with cross-functional collaboration, fostering alignment across diverse teams and disciplines
At the IOP, we know that great candidates don’t always tick every box. If your experience looks a little different, but you bring enthusiasm, curiosity and a willingness to learn, we’d love to hear from you.
How to apply
Alongside your CV, please include a cover letter explaining how you meet the person specification.
How will I be working?
We operate a flexible, trust based working model that gives colleagues autonomy over how, when and where they work, while recognising the value of in person collaboration. You will be assigned a base office, with hybrid working offered as standard.
You will engage in regular in person collaboration with your team (as operational appropriate), as well as with colleagues across the wider organisation, to ensure effective operational alignment and to support our inclusive approach to working.
As an organization we meet in person once a quarter at our Head Office in Kings Cross, London.
Why join the IOP?
The IOP is the professional body and learned society for physics in the UK and Ireland. As a charity, we’re passionate about increasing public understanding of physics and supporting a diverse and inclusive physics community.
We’re committed to creating a welcoming and inclusive culture for everyone. If you need any reasonable adjustments during the application or recruitment process, please let us know we’re always happy to help.
Please note whilst we are unable to offer visa sponsorship for this role, we warmly encourage applications from candidates who already have the right to work in the UK and Ireland.
Registered Charity
101 - 500
We strive to make physics accessible to people from all backgrounds.
The client requests no contact from agencies or media sales.
Thank you!
Head of Principal Gifts
Employer: University of Manchester
Salary: £59,966 to £71,566, depending on experience with scope to go beyond for an exceptional candidate
Location: Hybrid working, Manchester
We are looking for our new Head of Principal Gifts to work with our highest level of donors, securing principal gifts in support of the University of Manchester's key priorities - gifts that are truly transformational and enable us to tackle some of the world's greatest challenges.
We're taking our big gift fundraising to the next level with the launch of a dedicated Principal Gifts programme, and we're looking for someone to play a key role in shaping that transformation, building deep, lasting relationships with top-level donors in the UK and internationally.
With our inspirational new strategy in place and our first-ever university-wide philanthropic campaign, CHALLENGE ACCEPTED, launched in November 2025, this is a pivotal moment for Manchester and for your career.
Reporting to the Deputy Director, Principal Gifts, you'll be joining a brilliant, values-driven team with a fantastic pipeline of prospects, strong existing relationships, and academics who are fully engaged in what we're building together.
Great things happen at The University of Manchester every day - from finding new treatments for cancer and discovering wonder materials like Nobel Prize-winning graphene, to providing life-changing scholarships and influencing government policy to help the world's poorest people. This is the work your fundraising will make possible.
If you're a major gifts or big gift fundraiser ready to make your mark at a world-renowned institution and take that next career-defining step, we'd love to hear from you.
Closing date: Midnight on Monday 20 April 2026
Interested?
Please familiarise yourself with the attached Candidate Pack.
To apply, please submit a CV and covering letter.
The University of Manchester is partnering with Constellate Global Talent on this search. No agencies please.
Please familiarise yourself with the attached Candidate Pack. To apply, please submit a CV and covering letter no later than Midnight on Monday 20 April 2026
Thank you!
Join RUHX – Be part of something extra extraordinary.
At RUHX, we’re more than the Official NHS charity of the Royal United Hospitals Bath. We go further to give every patient the extra extraordinary care they deserve, while supporting our staff to do what they do best and furthering innovation within our hospitals. We’re out there in our community, collaborating with the people and organisations who drive real change. And we’re making sure that every penny we raise goes towards improving health, happiness and wellbeing for everyone in our community.
We are looking for an experienced Legacy and Tribute Manager who will be responsible for generating around £1.4 million annually through compassionate and professional management of Gifts in Wills and Tribute Giving. You will lead, shape and deliver RUHX’s Legacy & Tribute Programme—one of our most impactful income streams that enables supporters to honour exceptional care given at the RUH.
We’re looking for an experienced legacy fundraising professional with a strong track record in generating income through Gifts in Wills, creating inspiring marketing campaigns, and managing complex legacy administration with confidence and accuracy. You will bring proven expertise in handling sensitive donor relationships, working with solicitors and executors, and navigating legal processes with minimal guidance.
Main duties of the job
We need someone highly skilled, emotionally resilient, and able to lead a busy programme while delivering outstanding stewardship rooted in compassion.
This is your chance to help create extra extraordinary healthcare for everyone—by giving supporters a meaningful way to express gratitude, honour loved ones and create a legacy that lasts.
No two days in our team are the same. We split our time evenly between working flexibly at home and onsite in the office in Bath, as well as being out and about in our community. You will have a varied role which involves managing a wide range of duties and tasks including.
You will:
- Lead legacy marketing, stewardship and administration with confidence and integrity
- Support bereaved families and grateful patients with empathy and professionalism
- Build strong relationships with local solicitors, legal partners and clinical teams
- Manage a wide and varied caseload of legacies with accuracy and legal competency
- Deliver marketing and supporter engagement activity that inspires long-term giving
- Drive forward RUHX’s Grateful Patient Strategy through legacy and tribute pathways
This is a role where compassion meets strategy—where technical knowledge of legacy administration and marketing is combined with meaningful relationship-building.
Registered Charity
11 - 20
The client requests no contact from agencies or media sales.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Prostate Cancer Research exists to honour the men and families who have been through things no family should have to go through, and to work for a future where no one needs to fear a prostate cancer diagnosis.
We are always working to provide resources to help, support and empower patients. Giving them the information they need to make better choices about their treatment, while working to identify and target specific unmet needs in the prostate cancer ecosystem, such as racial inequality and bone metastasis.
Our dedicated staff team is the key to our success, expanding the amount of research that we fund five times over in four years. PCR won the Change Project of the year award in 2023 and has been shortlisted for the following awards for our Real Talk campaign in 2025:
- Charity Times Award- PR Team of the Year
- Third Sector Award- Best Large Charity Film
- Third Sector Award- Communications Campaign of The Year
- Third Sector Awards- Large Corporate Partnership of the Year
Overview
Prostate Cancer Research (PCR) is seeking a highly organised and proactive Patient Engagement & Programme Officer to support the delivery of several key patient-focused initiatives, including the infopool and Prostate Progress.
This role will sit within the Patient Projects team, providing operational, administrative, and patient engagement support across a range of programmes designed to support and empower men affected by prostate cancer.
The postholder will play a critical role in ensuring the smooth delivery of patient communications, programme logistics, digital resource management, and recruitment support for the national Prostate Progress research platform.
The role will be split approximately 50% supporting Prostate Progress recruitment and patient engagement activities, and 50% supporting wider programmes.
Key Responsibilities
Prostate Progress – Patient Recruitment & Support
Provide support to patients and participants, particularly during the upcoming national recruitment campaigns delivered with NHS DigiTrials.
Responsibilities include:
- Managing and triaging incoming emails and phone enquiries from patients responding to recruitment invitations or having issues using the platform
- Responding to patient queries using approved FAQ materials and support documentation
- Escalating complex queries or complaints to appropriate internal teams
- Liaising with our technical support team to resolve participant platform issues and triaging issues accordingly
- Supporting the development and refinement of participant support materials and FAQs
- Maintaining clear records of common issues, feedback, and participant concerns
- Supporting on the development and delivery of Prostate Progress’ engagement and stewardship plan, ensuring they receive regular communications which maximise engagement and ensure retention
- Ensuring all communications provide a professional, supportive and patient-centred experience
Additional helpful responsibilities could include:
- Monitoring recruitment engagement metrics and identifying emerging support issues
- Flagging trends in patient questions that may require updated communications
- Supporting participant follow-up communications where appropriate
The Infopool
Support the Head of Health Information in maintaining and improving the infopool, PCR’s digital patient information platform.
Responsibilities include:
- Managing routine website administration, including checking links, updating resources and uploading new content and materials
- Ensuring patient resources remain accurate, current and accessible
- Supporting the administration of Google Analytics and Hotjar surveys
- Assisting with analysis of website usage data and patient feedback
- Analysing simple infopool survey feedback data coming from three clinical sites.
- Liaising with the clinical teams to ensure that they have all the materials they need.
- Supporting the maintenance and organisation of resource libraries and toolkits
- Assisting with preparation for our annual Patient Information Forum (PIF) TICK reaccreditation.
- Ensuring that documentation is up to date, all clinician sign-offs are complete and accreditation forms are submitted on time. Processing invoices – sending to finance and completing budget sheets.
- Working with other teams to identify opportunities to use infopool patient stories more widely, including supporting case study development and ensuring appropriate permissions are obtained for reuse across PCR activities.
Programme Administration & Operations
Provide operational and administrative support to the wider Patient Projects team. Responsibilities include:
Financial & Reporting Support
- Processing invoices and submitting them to finance
- Logging expenditure accurately within programme budget trackers
- Supporting end-of-month reconciliation and reporting checks
Materials & Resource Management
Supporting the Senior Programme Manager in:
- Managing stock levels for printed materials and patient resources
- Coordinating ordering and reprinting of materials
- Monitoring and maintaining inventory
- Responding to general materials queries
Administrative Coordination
- Maintaining and updating the hospital adoption tracker
- Supporting shared inbox queries where required
- Providing administrative support across the Patient Projects team
Event & Conference Support
Supporting the Senior Programme Manager and Health Equity Manager with PCR’s presence at conferences, meetings, and events and organisation of patient workshops and focus groups.
Responsibilities may include:
- Coordinating logistics for event materials and shipments
- Researching and booking suitable venues for workshops and arranging refreshments.
- Arranging online focus groups – liaising with patients and sending out pre-group materials.
- Processing patient expenses following focus groups and workshops.
- Booking courier collections and managing delivery returns
- Researching and booking suitable accommodation near conference venues
- Supporting preparation of materials for events and exhibitions
Providing on-site support when required, including:
- Setting up conference stands
- Managing printed materials and stock
- Supporting delegate sign-ups
- Directing queries to appropriate team members
- Taking minutes at workshops and focus groups.
Person Specification
We are looking for someone who is:
- Highly organised with strong administrative skills
- Comfortable managing multiple priorities
- Confident communicating with patients in a professional and empathetic manner
- Digitally confident and comfortable managing web platforms and analytics tools
- Detail-oriented with strong record keeping and data management skills
- Proactive and able to work independently within a hybrid team environment
Desirable experience includes:
- Experience working in healthcare, research, or charity sectors
- Familiarity with CRM systems, website CMS platform Drupal, and online analytics tools such as Google Analytics and Hotjar
- Experience handling customer or patient enquiries
For more information about the role, please contact our Head of Health Information, Sara Nelson for an informal chat. You can find contact details in the full job description attached.
For more information about our organisation and what we do, visit the Prostate Cancer Research website, The Prostate Progress webpage, and the PCR online patient resource, The Infopool
PCR is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals regardless of their race, gender, disability, religion/belief, sexual orientation, or age.
To help us with our recruitment, please keep your cover letter to under 600 words.
Registered Charity
21 - 50
Transforming Research. Transforming lives.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Thank you for your interest in the role of Management Accountant at the Fair Education Alliance.
The Fair Education Alliance (FEA) is a cross-sector coalition of 300 member organisations tackling educational inequity. We unite behind a shared vision: no child’s success is limited by their socioeconomic background.
In September 2025 we launched an ambitious five-year strategy ‘From Neighborhood to National’ to confront the deep-rooted inequities facing children and young people. This is an exciting moment of organisational growth at The Fair Education Alliance. As we scale our work and our team, we are investing in our operational foundations to ensure we remain well-governed, financially resilient and able to deliver our strategy with confidence.
This role represents a significant investment in that infrastructure. You will be joining a small but highly capable operations team and playing a central role in how FEA manages and understands its finances as it grows. You will work closely with relevant members of the senior leadership team and colleagues across the organisation.
The Management Accountant plays a central role in ensuring that the Fair Education Alliance’s finances are accurate, well managed and clearly understood across the organisation. Working as part of the operations team, the postholder maintains the financial systems and processes that underpin FEA’s work. This includes overseeing day-to-day finance operations, producing reliable management accounts, supporting budgeting and forecasting, and ensuring that financial records meet charity accounting and regulatory requirements.
The Management Accountant also acts as a trusted financial partner to colleagues across the organisation. By providing clear, accessible financial information and helping budget holders understand their resources, the role enables confident decision-making by the senior leadership team and trustees. Through careful financial stewardship, strong attention to detail and a commitment to continuous improvement, the Management Accountant helps ensure that FEA remains financially resilient and able to deliver its mission to create a fairer education system.
Applications will be reviewed on a rolling basis from Tuesday 10 March
-
Applications close: 30 March (9am)
-
First round interviews: Rolling during application window
-
Second round interviews: Rolling during application window
-
Start date: As soon as possible (to be agreed with the successful candidate)
Registered Charity
11 - 20
No child’s success should be limited by their socioeconomic background.
The client requests no contact from agencies or media sales.
Thank you!
About Us
IIED is an international policy and research organisation working to build a fairer, more sustainable world, in partnership with others across the globe.
- We stand up: challenging the systems and structures that perpetuate economic, social and environmental injustice – acknowledging our own role in this.
- We speak out: calling out the big blockers that prevent progress for communities and working to amplify voices, redistribute power and strengthen rights.
- We innovate: developing, co-producing and supporting evidence-based ideas to drive progress towards a thriving world for all.
- We collaborate: building connections at local, national and international levels, to support diverse partners to tackle the climate, nature and inequality crises so that people and the planet can thrive. Come and be part of this exciting journey with us.
We are now looking for a Head of Fundraising & Business Development to join us on a full-time, permanent basis, working 35 hours per week.
The Benefits
- Salary of £64,814 - £80,654 per annum
- 25 days' annual leave per year, plus bank holidays and additional leave over Christmas
- 7.5% employer pension contributions
- Enhanced maternity, paternity, and adoption pay
- Cycle-to-work scheme
- Employee protection scheme (life, critical illness, income protection)
This is a pivotal opportunity for a proven fundraising leader with significant experience in international NGOs or charities and a strong track record of securing income across multiple streams to join our global organisation.
You will have the chance to utilise your fundraising expertise and leadership skills to close funding gaps and unlock new opportunities, making a lasting difference to our organisational sustainability and our international impact.
What’s more, this role offers both strategic influence and meaningful flexibility, allowing you to lead, develop others and grow long-term funding success, helping us to build a fairer, more sustainable world.
So, if you’re ready to lead ambitious fundraising that powers global change, read on and apply today.
The Role
As our Head of Fundraising & Business Development, you will lead efforts to secure and diversify funding, building a sustainable resource base to support our global mission.
Leading the Fundraising and Business Development Team, you will drive the implementation of our resource mobilisation strategy, focusing on increasing non-ODA income and expanding flexible and programmatic funding.
Working closely with colleagues across fundraising, finance, research and impact teams, you will help close funding gaps by developing strong donor relationships, negotiating funding agreements and shaping compelling funding propositions.
Alongside collaborating with the Director of Fundraising and Communications and supporting engagement with the Board of Trustees, you will manage systems, data and internal processes that strengthen fundraising performance and ensure effective delivery.
Additionally, you will:
- Gather and share intelligence on trends within the funding landscape
- Generate new fundraising ideas and opportunities with existing and new funders
- Support teams to develop fundraising plans, donor scoping and funding bids
- Analyse data to inform fundraising strategies and income generation
- Design and manage internal fundraising support processes and systems
- Oversee the team budget and support staff development and wellbeing
About You
To be considered as our Head of Fundraising & Business Development, you will need:
- Significant experience leading fundraising functions in an international NGO or charity
- A proven, impressive track record in fundraising
- Experience in partnership and consortium development
- Management experience with the ability to co-ordinate, support, motivate, energise and develop diverse teams
- The ability to design and deliver income-generation strategies across multiple streams
- A strong understanding of the evolving landscape of finance and resource mobilisation for sustainable development
- A strong understanding of policy and research related to sustainable development at an international level, particularly related to Africa, Asia and/or Latin America
- Strong influencing, negotiating, stakeholder engagement and diplomacy skills
- A degree in a relevant discipline or equivalent work experience
- The willingness and ability to travel internationally
This role requires a Basic DBS check.
IIED is a hybrid working organisation, and you are likely to be working from home most of the time. As such, you will need a suitable place to work and a reliable, fast internet connection.
The closing date for this role is 5th April 2026.
Other organisations may call this role Head of Fundraising, Head of Income Generation, Head of Partnerships and Fundraising, Head of Strategic Partnerships, Business Development Director, Head of Philanthropy and Partnerships, or Head of Grants and Partnerships.
IIED is a Global organisation that serves the Global Majority. We are committed to equity of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in IIED’s workforce, including members of minority groups and those with lived experience of the work we do. Even if you don't satisfy all the criteria, we still encourage you to apply, as we will offer training and development to upskill the right candidate for the role.
Registered Charity
101 - 500
The client requests no contact from agencies or media sales.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About Chapter One
Chapter One is a small but growing charity, working to ensure that every child has 1:1 reading support at the time they need it most.
Our unique Online Reading Volunteer programme currently supports about 3,500 children a year. It pairs disadvantaged, struggling five to eight-year old (KS1) readers with reading support volunteers who come from over 180 local and national businesses. The volunteer task is very focused: readers commit 30 minutes a week to read with a child using a bespoke digital platform for an entire academic year. The results are transformative, boosting children's reading confidence and ability.
We have set ourselves ambitious targets and want to support 3,900 children by 2026/27, so this role, with responsibility managing, stewarding and nurturing our existing corporate partners, will be crucial to ensuring that we have sufficient volunteers and support to achieve this target. 2026 has been designated by the Government as the National Year of Reading, so we have a great opportunity to capitalise on this and secure business commitment for our work!
For more information about our programmes please visit our website. Please also take some time to visit our social media channels and watch our videos.
About the role
Chapter One is seeking a proactive, energetic and enthusiastic Corporate Partnerships Officer to be an integral part of a team which aims to both maximise corporate income and deliver an excellent partner experience.
Reporting to our Corporate Partnerships Manager, but also working closely with our Business Development Manager, you’ll support them both to deliver our annual volunteer targets and maintain our strong partner retention rate (currently 84%). This will involve supporting the account management of a portfolio of existing partners and the responsibility to nurture relationships to increase partner investment in Chapter One over time. The role involves collaborating across departments to ensure a seamless and positive experience for volunteers and partners.
This is a new role within Chapter One and is an opportunity for an early career professional to learn about charity-business partnerships in a dynamic, small charity which is flexible and agile.
Key Responsibilities
Partner Stewardship
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As determined by the Corporate Partnerships Manager, lead the account management of a selected portfolio of corporate partners, achieving annual retention and growth targets for these partnerships.
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Focus, in all corporate partnership discussions, on maximising income and identifying opportunities to grow a partner’s support.
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Plan and conduct a regular cycle of partnership meetings, including mid and end of year reviews, proactively seeking out new opportunities that will maximise income and retain and grow partner support.
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Support the Corporate Partnerships Manager to produce high quality written communications, reports and pitches as per the requirements of each partner, collaborating with the Data and Systems Officer and other teams as needed.
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Advocate effectively, with passion and enthusiasm, for Chapter One’s programmes in a variety of internal and external settings.
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Ensure, in conjunction with the HR and Finance Assistant, that partners are invoiced for their Chapter One donations accurately and in a timely manner.
Partner/Volunteer Onboarding and Experience
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Work closely with the Corporate Partnerships Manager, Head of Corporate Partnerships and Volunteer Support Team to ensure that partner and volunteer onboarding is a smooth and positive experience.
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Lead volunteer recruitment meetings as requested by partners, including presenting the programme to prospective volunteers and creating excitement and interest.
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Alongside the Corporate Partnerships Manager, use internal systems to assign partner teams and volunteers to specific schools and ensure that their needs are met.
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Build proactive, supportive relationships with Volunteer Coordinators across partner organisations, providing timely, high-quality data and insights, and delivering an excellent partner experience to foster long lasting relationships.
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Working with Programme Manager team, Volunteer Support Team and IT team, to trouble shoot any issues arise.
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Support the Programme Management team to liaise with partner contacts about the organisation of in-person school/office visits and virtual meet and greets.
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Attend Chapter One’s internal Volunteer Experience group and Corporate Engagement Group.
Marketing and Communications
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Work with the Marketing and Communications team to ensure that companies and volunteers have access to an array of promotional assets and recruitment materials
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Contribute content for the regular volunteer and corporate partner newsletters, including working with partners to gather volunteer testimonials and partner profiles
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Encourage corporate partners and volunteers to promote Chapter One through their own social media and channels
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Support the organisation of online and in person partner and volunteer recognition events
General
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Oversee and maintain specific Account Management related processes, including stewardship plans, recording of activity on the Salesforce CRM and internal spreadsheets and platform databases
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Regularly use Microsoft Excel / Google Sheets to analyse data and support decision-making
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Conduct administrative duties as required to support the Head of Corporate Partnerships and Corporate Partnerships Manager
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Attend conferences and events to represent Chapter One and talk about its work to existing and potential new partners
We are looking for some of the following attributes, though you might be more experienced in some areas than others:
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A commitment to Chapter One’s mission and values.
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Experience of account management of Corporate Partnerships or equivalent relationship-based roles in a fundraising, events, sales or marketing environment
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An ability to create compelling written pitches, ensuring messaging and brand are consistent
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Outstanding presentation skills, with the ability to excite and inspire an audience
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Excellent interpersonal skills with the ability to build relationships with business professionals at all levels
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Excellent organisational skills and attention to detail
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An understanding of CSR/social value and employee engagement
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An understanding of social media platforms, particularly LinkedIn.
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Able to take personal accountability for own workload and for delivery of targets
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A ‘can do’ and flexible approach with an ability adapt to changing priorities
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Awareness of the importance of data security best practice and GDPR regulations when processing a range of stakeholder data
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Highly computer literate, particularly in Excel, with hands-on experience of using Google suite and platforms and tools such as Salesforce CRM, PowerPoint and more.
You’ll be more successful in the role if you have:
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Experience of using digital marketing platforms
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Experience of working in the charity/non-profit sector
How to Apply
Please send your CV (maximum 2 A4 sides) and a covering letter via Charity Jobs. Your covering letter (maximum 1 side of A4) should:
1) Detail your relevant experience, including clear examples.
2) Tell us about a partnership that you have initiated or been involved with and what you did to make it succeed.
3) Tell us about how our organisational mission is in line with your values.
Applications that fail to meet these criteria will automatically be discounted. We understand that you may use AI to help craft your application, but do remember that we will be looking for individuals who write a letter that stands out. We want you to have every opportunity to shine and to show us your talents - please let us know if there is anything we can do to make sure the assessment process works for you.
As a charity that values and celebrates people's diversity and champions opportunities for all young people, we are keen to receive applications from people who have experienced disadvantage and from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation. We believe that a diverse organisation is one that is more innovative, more creative and gets better results.
Chapter One is committed to safeguarding children and young people. All post holders are subject to a satisfactory enhanced Disclosure and Barring Service disclosure. Copies of our Safeguarding Policy and Safer Recruitment Policy are available on request.
Registered Charity
21 - 50
At Chapter One, we want to create a world where all children have the literacy skills needed to thrive.
The client requests no contact from agencies or media sales.
Thank you!
HR Officer
Grade 3 (29,340 – 32,430 FTE)
12 months (with possibility of extension)
21 hours per week
This is a great opportunity for an efficient, thoughtful person with a good eye for detail to get hands-on experience of HR practice and processes. We’re a medium sized charity with big ambition for older people in East London. To find out more about our services and our strategy please visit our website.
Background to the role
Our Head of People is currently on Maternity leave until February 2027. During this period, we are strengthening the People function and are seeking an HR Officer to support the interim Head of People to deliver effective support while we align our staff and volunteering processes; this role will support both areas with a focus on HR.
Our Operations Coordinator carries out staff recruitment, onboarding and offboarding work. The HR Officer may help with this from time to time, but it won’t be a substantive part of the job.
Job Purpose
Support the Head of People to deliver the charity’s HR and Volunteering functions (People) in line with the organisation’s values and EDI objectives.
This will include improving our ‘People’ processes and increasing the overall efficiency of this area of the organisation.
Equity Diversity and Inclusion
At Age UK East London we are committed to Equity, Diversity and Inclusion (EDI), we recognise it as central both to our service delivery and to 'our people'. We want to build a diverse and inclusive team where everyone feels that they belong. We are aiming for a staff team that, at every level, reflects the profile of our local community and for this reason particularly welcome applications from people who live in East London, disabled people and people from the Global Majority.
Key Tasks
People support
Work with the Head of People to:
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Respond to HR-related queries from across the organisation, escalating as necessary.
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Maintain and update the staff handbook, policies, and procedures ensuring they remain accurate and compliant.
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Support the implementation of Learning and Development (L&D) initiatives, including by booking internal/external training sessions and maintaining training records and mandatory training compliance.
HR administration
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Draft and issue job offers, contracts and contract variations.
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Maintain accurate employee records within Sage HR
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Manage changes to employment including hours, pay, role and line manager updates.
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Manage employee benefits such as Employee Assistance Programme and cycle‑to‑work scheme.
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Monitor completion of staff reviews and appraisals
Absence management
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Monitor sickness absence and ensure return‑to‑work documentation is completed.
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Maintain accurate annual leave records.
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Arrange Occupational Health assessments and ensure reports are received and shared as appropriate.
Employee relations administration
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Maintain records of cases including grievances, disciplinaries, and investigations.
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Take minutes in HR meetings.
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Prepare letters, documentation and follow‑up actions relating to HR casework
Volunteering
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Work with the volunteering team to improve efficiency and help align volunteering processes with HR practices where appropriate.
General
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Meet regularly with the Head of People for support and supervision
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Attend team and staff meetings, as required.
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Undertake any training required to fulfil the role.
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Undertake any other duties within the competence of the post holder as may be required from time to time for the continued smooth running of Age UK East London.
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Carry out the duties of the post in accordance with Age UK’s East London’s policies and procedures including Equal Opportunities, Health & Safety, Confidentiality, Complaints, GDPR, Safeguarding Vulnerable Adults.
Functional Links
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Close working relationship is needed with the Operations Coordinator.
Person Specification
Research shows that while middle class white men tend to apply for job when they meet around 60% of the criteria, women, people from the global majority, and people from other marginalised groups that encounter systematic discrimination tend to apply only when they meet all criteria. So, if you think you have what it takes, but don’t meet every single aspect of the job description, please still apply.
A= We want to see evidence that you meet this criterion as part of your application statement (we may also test at interview).
I = We will test this at interview.
Experience
Essential:
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Of administrative work in a professional environment. A
Desirable:
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Working in a HR role. A
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Working in the voluntary sector. A
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Supporting volunteer programmes. A
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Using HR systems (preferably Sage HR). A
Knowledge & Understanding
Essential:
- Of diversity, equity, and inclusion principles and practice across People Functions. A
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Of data protection. A
Desirable:
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Knowledge and understanding of UK employment law. A
Skills/ Attributes
Essential:
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Excellent verbal and written communication. A
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Ability to collect and analyse data. A
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Intermediate IT skills including using of Microsoft excel, word, outlook and teams. I
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Empathetic, with a strong commitment to employee and volunteer well-being. I
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Can demonstrate AUKEL values (accountable, kind, flexible, inclusive, collaborative) in the way the service is delivered. I
Additional Requirements
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This post is subject to the relevant check through the Disclosure & Barring Service (DBS)
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Flexibility in working hours to meet organisational needs.
Employment Details
Contract type
This contracted post is for 21 hours per week (if part-time, working day pattern to be decided).We welcome application for flexible working including reduced hours and other flexible working arrangements.
Location
The post holder will be mostly based at 82 Russia Lane, Bethnal Green, E2 9LU.
Salary
Between £29,340 – 32,430 Plus 5% employer pension contribution. Organisational annual pay award pending
Salaries are based on our salary bands system. This salary range refers to the lowest and top steps of the grade. Salary will progress every year until the top salary is reached.
Holiday entitlement
25 days (pro-rata for part time) of paid holiday per year plus bank holidays. This increases after two years of service to 27 days, and then a further one day per every year of service up to a maximum of 30 days after five years of service. In addition, all employees are entitled to one day off on (or around) their Birthday.
Conditions of employment
The job offer is subject to the receipt of two satisfactory Employment References, one of which from your current or most recent employer, a DBS Check, evidence of your right to work in the UK and evidence of relevant Qualification (if applicable).
How We Value Our People
Learning and development
We are committed to supporting our staff through a variety of training, e-learning, workshop and shadowing. A training needs assessment is carried out annually. During the appraisal and reviewed during supervision. The majority of vacancies are advertised internally to encourage staff to progress their careers within the charity.
Flexible working policy
We welcome flexible working requests from day one and anyone can make as many requests as they wish to.
Family Friendly Policy
We have a competitive Family Friendly Policy which includes maternity, paternity adoption, shared parental leave, dependency and carers leave. We have an enhanced maternity and paternity pay policy based on the length of service and we offer up to one week paid dependency leave and carer leave.
Sick leave policy
We also have a competitive sick pay policy which will give you up to 4 months full pay and 4 months half pay after 4 years of service.
Death in service insurance
We have a Death in service insurance which will help your family to cope financially should something happen to you while employed with us.
Employee assistance programme
We offer an Employee Assistance programme called WeCare which includes 24/7 online GP, Get fit programme, Mental health support, Financial and legal guidance.
Duncan Robertson Award
For the outstanding contribution to the wellbeing of older people.
Cycle to work scheme
The scheme allows employees to obtain commuter bikes and cycling accessories through their employer, whilst spreading the cost over 12 months and making unbeatable savings through a tax break
Other benefits
Through Age UK National we provide the BUPA Employee Assistance Programme, the Blue Light Discount Card, access to a discount portal provided by AON and Ticket for Good.
Next Steps
How to apply
To apply, please complete the application form on our website.
Recruitment Timetable
Deadline to receive applications: 1st April 2026 at Midnight
Interviews: 10th April 2026 in-person.
Have any questions? If you want to find out more about the recruitment process or the role, please contact our HR department using the email on our website.
Thank you!
This is an exciting opportunity for an Assistant Community Shop Manager to play a key role in supporting the successful operation and growth of our Hythe Community Shop. You will help drive commercial performance, nurture strong local community relationships, and create a welcoming, motivating environment for volunteers and customers alike. This role offers the chance to shape the shop’s impact, develop your retail and people‑leadership skills, and contribute to the wider mission and values of Family Action.
Registered Charity
501 - 1000
Family Action is an award-winning national charity working from the heart of local communities across England and Wales.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Hub Manager is responsible for the day-to-day leadership of a FSSW hub, ensuring safe, efficient, and compliant operations that maximise the volume of surplus food received, stored, and distributed to our Community Food Members (CFMs). This includes managing a mixed team of staff, FareChance employability participants and volunteers in their operational tasks, maintaining high operational and health & safety standards, and collaborating with colleagues across food & logistics, compliance, and community engagement.
Key Responsibilities
1. Operational Management
- Oversee and manage the safe and efficient daily operation of the hub, ensuring essential tasks are completed to a high standard.
- Ensure the hub is appropriately set up to meet Key Performance Indicators and goods in and deliveries out, working closely with the Head of Operations.
- Use FareShare UK (FSUK)’s digital stock system to manage product movements and maintain stock accuracy. Lead weekly stock takes and investigate discrepancies in collaboration with the compliance and food teams.
- Oversee the smooth intake and dispatch of food, liaising with food donors, FSUK, transport providers, and partners. Ensure food deliveries meet acceptance criteria and report any quality issues promptly.
- Ensure the Hub Operations team maintain positive relationships with CFMs, ensuring high standards of service and communication.
- Play an active role in identifying solutions to operational challenges, in collaboration with the food, membership and volunteer teams.
- Coordinate and manage external contractors for maintenance and repairs.
- Provide procurement support to secure value for money on consumables and equipment.
- With support from the wider FSSW team, meet food waste KPIs to ensure that we effectively maximise food redistribution to CFMs.
- Ensure adequate stock of operational supplies and equipment to support daily operations.
- Responsible for the Hub Operations controllable costs budget. Oversee the management of on-site petty cash in line with financial controls.
- Work with the Head of Operations to improve systems and integrate new processes to support growth and efficiency.
- Carry out analysis of the fleet and its equipment including weekly vehicle checks and basic maintenance duties (e.g. tyre pressures, topping up vehicle fluids). Work with the Fleet Coordinator to ensure the on-site vehicle fleet is well maintained, roadworthy and compliant.
- Contribute to delivery of the Operations Strategy, including key developments for FSSW.
- Carry out other duties as required to support the successful running of the hub.
2. Team Management
- Provide strong day-to-day leadership to a diverse team of staff and volunteers. Delegate tasks, give regular feedback, and maintain an open, inclusive working environment.
- Manage, supervise, and develop Line Reports, including performance management, appraisals, and training.
- Support effective recruitment and onboarding processes, ensuring appropriate support and shift cover. Identify shortfalls in rota cover and respond in effective and timely manner.
- Work with temporary staffing agencies to arrange short term hire drivers, when necessary.
- Collaborate with the Head of Operations and Volunteer Team to ensure effective volunteer induction and ongoing training. Support the Volunteer Manager in the delivery of corporate volunteer days.
- Register and onboard new drivers by delivering volunteer and staff driving assessments and agency driver inductions.
- Foster a positive and productive team culture in line with FareShare South West values.
3. FareChance Employability Programme
- Support the delivery of the FareChance programme by overseeing and supervising participants during operational tasks, ensuring they are actively engaged and contributing to the hub operations team.
- Ensure FareChance participants are effectively trained, supported, and equipped to carry out their allocated duties, with opportunities to build confidence and develop relevant skills, with support from the volunteer and employability teams.
- Foster a positive and inclusive environment that supports the health, safety and wellbeing of FareChance participants and enables them to thrive.
- Provide hands-on mentorship and act as a positive role model during day-to-day operations, supporting participants to build experience and confidence.
- Undertake relevant training to strengthen your ability to support FareChance participants and the wider volunteer team, including safeguarding, inclusive practice, mental health awareness and coaching approaches.
- Collaborate with the volunteer and employability team to ensure effective communication around support needs and progress.
4. Health & Safety (H&S) and Compliance
- Lead and manage safe, efficient, and compliant day-to-day operations of the Hub, ensuring all staff, volunteers, and FareChance participants follow health, safety, and food safety procedures at all times.
- Act as the on-site accountable manager for operational safety, including overseeing food handling, storage, vehicle use, manual handling, and equipment compliance.
- Champion a positive safety culture, modelling safe working practices and encouraging team members and participants to work safely and report hazards or incidents promptly.
- Oversee the supervision, training, and development of FareChance participants, ensuring they are supported to carry out operational tasks safely, build confidence, and develop skills.
- Maintain accurate records of health & safety activity, training, audits, risk assessments, incidents, and corrective actions, ensuring timely follow-up.
- Ensure the Hub complies with FareShare HACCP Food Safety Manual, Warehouse Manual, and all relevant legislation and audit standards.
- Lead on operational audits, internal checks, and reporting to the Head of Operations, ensuring continuous improvement in compliance and safety.
- Manage volunteers and staff effectively by delegating tasks, providing clear instructions, and maintaining a positive, inclusive, and productive environment.
5. Quality Assurance and Continuous Improvement
- Lead on-site delivery of any compliance-related changes introduced by FSUK, ensuring they are followed through to completion and embedded in practice.
- Manage and enhance compliance of the hub premises in line with FareShare’s minimum operating standards and expectations for operational efficiency.
- Work with others to identify and implement improvements to systems, processes and workflows.
- Ensure operational audits and assessments are carried out, actions are followed up, and improvement plans delivered.
- Collaborate cross-functionally with other teams to support service development and innovation.
Person Specification
Essential
- Proven experience in warehouse or logistics operations, with responsibility for delivery of KPIs.
- Strong working knowledge of health & safety legislation and risk management within a warehouse setting and able to champion a safety-first culture while enabling productivity.
- Experience of and confidence in working with clear procedures and compliance requirements such as food safety, hygiene, and auditing processes.
- Can demonstrate supportive, motivational, proactive and structured team leadership, including recruitment, supervision, and performance management.
- Experience of working in a fast-paced, dynamic environment with the ability to manage multiple priorities and respond in a calm, solutions-focused way under pressure.
- Competency in stock control systems and inventory management (e.g. digital stock systems such as GLADYS or similar).
- Clear and confident communicator, both written and verbal, with experience of cross-team and stakeholder communication.
- Able to demonstrate good judgement and decision-making, including escalating issues appropriately.
- Physically able to carry out the role, including manual handling and operating in warehouse conditions.
- Comfortable using basic IT tools (e.g. Microsoft Teams, email, online documents).
- Full UK driving licence, Forklift truck operator’s qualification (or willing to train as an essential part of the role)
Desirable
- Formal training or certification in health & safety, manual handling, or food hygiene.
- Experience of working in a charitable, volunteer-led, or community-based organisation.
- Experience of route planning and/or vehicle logistics coordination.
- Experience of working within a regulated or audited environment
- Experience contributing to or delivering change initiatives.
Attributes & Values
- Committed to FareShare South West’s work to fight hunger and tackle food waste
- Strong team player who supports collaboration and mutual accountability.
- Organised and methodical, with strong attention to detail.
- Reliable, consistent, and takes pride in maintaining high standards.
- Acts with integrity and openness; willing to learn from feedback and take responsibility.
- Enjoys being hands-on and actively involved in operational delivery.
Behaviours
- Leads by example and motivates others through positive, proactive behaviour.
- Calm and solutions-focused in challenging situations.
- Values and supports diversity and inclusion across the team.
- Communicates with respect and clarity, adapting style to suit audience.
- Champions a safety-first culture while enabling productivity.
- Embraces change and drives continuous improvement.
- Confident working within clear procedures and standards.
Additional Information
- Role may involve some manual handling; training will be provided.
- Enhanced DBS check required.
Registered Charity
21 - 50
Our mission is a future where no food is wasted, and all people can thrive.
The client requests no contact from agencies or media sales.
Thank you!
Location: MSSC, National Support Centre (NSC), 200B Lambeth Road, London, SE1 7JY (Hybrid Working)
Contract: Full time, permanent
Salary: £40,000 to £42,000 gross er annum, depending on experience
Closing Date: Monday 6 April 2026
Assessment Day: Monday 13 April 2026 at NSC
Are you looking for a new opportunity supporting volunteers to give their best?
The Marine Society & Sea Cadets (MSSC) is a vibrant and growing charity delivering life changing nautical adventure for young people through the Sea Cadets to give them the best possible head start in life. We also provide personal and professional development opportunities for seafarers with the Marine Society. Working with our staff, cadets, and volunteers, we have built a vision and five-year strategy to take us forward and further improve the astounding contribution already made through our work to the lives of thousands of young people and seafarers, while fully supporting our volunteers who are vital to our success.
We are seeking a Volunteer Support & Systems Manager to lead the development and maintenance of automated workflows used within the Volunteer Support Team.
The role is responsible for ensuring the smooth running of the Volunteer Support function including overseeing the day-to-day administration of key volunteer processes. The postholder will also line manage the Volunteer Support Officers who act as the first point of contact to volunteers in assisting with these processes and wider administration.
About the role
The purpose of the Volunteer Support & Systems Manager is to ensure the smooth and efficient running of the Volunteer Support function by ensuring that automated workflows are well maintained and continuously improved. This includes the onboarding process for new volunteers, management of mandatory training requirements of existing volunteers and volunteer record management through processing promotions transfers and leavers. The role also provides effective line management to a team of Volunteer Support Officers, supporting them to deliver a high quality of administrative support to volunteers to assist them with these processes.
Responsibilities
- To oversee the efficient operation, maintenance and continuous improvement of all Volunteer Support automated workflows
- To develop clear and effective guidance, to help volunteers access and use the various Volunteer Support digital systems
- To line manage and support the Volunteer Support Team based at the MSSC Support Centre, empowering the team to deliver effective and consistent support to volunteers
- To functionally manage and support the Area Volunteer Support Team based across the 6 Area Offices, empowering them to deliver effective and consistent support to volunteers
- To manage the “Safer Recruitment” and adverse disclosure process for volunteers, in line with MSSC policy, ensuring that criminal records checks are dealt with in a timely and appropriate manner
- To work with the Head of Volunteering to review MSSC volunteering policies, monitoring their appropriateness and effectiveness, making recommendations for changes as necessary
- To support the Head of Volunteering with the successful implementation of MSSC’s volunteer strategy and other national tasks
- To work with Volunteer Support Officers to develop systems and processes for managing the Volunteer Support workload and monitoring delivery standards
- To work closely with other stakeholders, maintaining excellent working relationships across departments to ensure consistency and best practice for our volunteers.
Requirements
- Experience of leading the development and maintenance of digital volunteer management/ communication systems
- Experience of creating and maintaining complex automated workflows
- Experience of overseeing the administrative functions of a CRM system
- Experience of implementing, managing reviewing and refining administrative processes
- Experience of delivering a first-class service to clients or customers
- Experience developing processes which are targeted at both internal and external audiences
- Experience of managing or supervising a large team
- Experience of leading projects manging change with various stakeholders
Desirable
- Experience of managing or supervising a team based remotely
- Experience of using Microsoft Forms and Power Automate or similar systems
- Experience of managing an onboarding process, ideally of volunteers, with the understanding of the importance of safer recruitment
- A strong understanding of the voluntary and community sector, ideally within the youth sector
- Experience of working with volunteers and the knowledge of how to ensure they are supported
- Experience of empowering a team to deliver a first-class customer service
- Experience in managing challenging emails, calls and situations with volunteers professionally, using sound judgement and clear communication
For further information, please download the . If you are interested in this role, please apply now!
Benefits
- 25 days annual leave per annum, increasing with length of service
- Hybrid working for many roles
- Volunteering Leave
- Life assurance (4x salary)
- Private medical insurance
- Generous pension (employer contribution up to 10%)
- Cycle to work scheme
- Access to the Marine Society Digital Library
- Wellbeing portal and EAP with 121 counselling
- Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.
Additional Information
MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.
We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire.
All successful applicants are required to attend safeguarding training and undergo pre-employment checks including a criminal record check.
Registered Charity
101 - 500
We help launch young people for life through adventure.
The client requests no contact from agencies or media sales.
Thank you!
Location: The Grange, Saunderton, Buckinghamshire / Hybrid
About Us
National charity Hearing Dogs for Deaf People, trains dogs to transform the lives of deaf people and provides hearing loss services – because nobody with hearing loss should feel alone.
About The Role
The Ecommerce and Retail Manager will be responsible for driving strong, sustainable growth in online retail revenue through the charity’s online shop. This role manages the end-to-end ecommerce operation, ensures best-in-class customer experience, optimises product availability, and leads digital trading activity across the charity’s website and social channels. The successful candidate will work cross functionally with IT, Marketing, and operational teams, and serve as the key point of contact for our warehouse fulfilment partner and ecommerce technology suppliers.
Key Responsibilities
Ecommerce Trading & Growth
- Own the ecommerce trading plan and deliver year-on-year revenue growth for the charity’s online shop.
- Optimise product listings, content, merchandising, and promotions to maximise conversion and average order value.
- Manage seasonal retail moments (Christmas, summer, themed campaigns) and work across directorates to deliver high-impact commercial activity.
- Maximise margins and contribution
Product Range, Inventory & Supplier Management
- Manage online inventory levels end to end, ensuring high availability and accurate stock levels on Shopify.
- Source new products and suppliers and build compelling, mission-aligned product ranges that support both revenue and brand objectives.
- Ensure merchandise is stocked, optimally displayed, and refreshed in onsite racking within the charity’s restaurant/HQ retail space.
- Develop efficient processes for internal teams to request, purchase, or replenish stock through the warehouse fulfilment partner.
Platform Management (Shopify & Plugins)
- Be the day-to-day owner of the Shopify store; maintain products, collections, pricing, discount codes, offers, and promotions.
- Confidently manage and troubleshoot Shopify apps, plugins, and integrations, including testing of subscription models such as “Subscribe & Save”.
- Work closely with IT on API integrations to ensure all systems (Shopify, fulfilment, CRM, payment gateways, analytics, etc.) operate seamlessly.
Fulfilment & Supplier Account Management
- Act as the primary account manager for the warehouse fulfilment provider, ensuring service levels, stock movement, and logistics performance meet agreed standards.
- Resolve operational issues quickly and maintain strong working relationships with external ecommerce partners.
Marketing, Social & Affiliate Channels
- Manage the online shop’s presence across the charity’s social media platforms, ensuring product visibility and consistency with brand guidelines.
- Partner with the Marketing team to deliver a continuous pipeline of ecommerce content, campaigns, and audience-targeted promotions.
- Develop and manage affiliate-marketing activity, including both publisher side and advertiser side relationships.
- Track performance, evaluate ROI, and evolve the affiliate strategy to support incremental growth.
Analytics & Reporting
- Monitor sales performance, customer behaviour, funnel metrics, and traffic sources to drive data-led decision making.
- Produce weekly and monthly ecommerce reports, highlighting opportunities and insights to maximise revenue.
About You
The following attributes are considered essential for the job:
- Proven experience managing an ecommerce shop, ideally on Shopify.
- Strong understanding of ecommerce trading, inventory management, merchandising, promotions, and fulfilment workflows.
- Confident in managing relationships with external suppliers, fulfilment partners, and technology providers.
- Experience working with affiliate networks (both as publisher and advertiser).
- Ability to navigate, test, and optimise third party Shopify apps and plugins.
- Strong cross functional communicator, able to collaborate effectively with IT, Marketing, and Operations teams.
- Highly organised, proactive, and comfortable managing multiple priorities simultaneously.
- Data driven mindset with familiarity in ecommerce analytics tools.
The following attributes are considered desirable for the job:
- Experience working within a charity or purpose-led organisation.
- Knowledge of API integrations or ecommerce technical fundamentals.
- Experience in content creation or working with creative teams to build compelling product marketing assets.
- Understanding of social commerce strategies.
Please note: This post is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 due to its duties involving the protection of children and/or adults at risk. Applicants are therefore required to disclose all spent and unspent convictions, cautions, warnings, and reprimands, as well as any relevant non-conviction information. The successful candidate will be required to undertake a Disclosure and Barring Service (DBS) check in accordance with the Police Act 1997 (Part V).
Please apply by providing your CV and Cover Letter by 10th April 2026.