We are looking for a Head of Information and Support Services to lead on developing and delivering excellent support and information services which meet the needs of people affected by blood cancer.

The successful candidate will have experience of developing and managing a diverse range of information and support services. You’ll have exceptional interpersonal skills and be emotionally resilient, hardworking and understand the value your role brings to the blood cancer community.

This role will provide leadership to the team ensuring they are able to manage competing priorities and challenging deadlines. The postholder will be a strong advocate for patients, understand their needs and ensure that as an organisation our services continue to meet these needs. They will be able to identify and develop new opportunities, but also ensure we continue to meet the day to day demands of delivering our existing services. They will be required to develop relationships and a collaborative approach with other teams in the organisation, particularly our research and policy and fundraising teams.

If this role sounds like the role you are looking for and you feel you have the knowledge, skills and experience we need, please apply with a covering letter setting out how you match the requirements of the job specification along with a current CV by:

9am on Thursday 5 March 2020

Please note applications will be reviewed on receipt and if a suitable candidate is appointed we may bring forward the closing date of this role at our discretion.

Job title: Senior Personal Assistant to Director of Operations
Salary: £30,209.35 per annum plus additional responsibility allowance
Location: Chelwood Gate, Haywards Heath
Job type: Permanent
Hours per week: 35
Closing date: 27 January 2020
Interview date: Early March 2020

Please be aware this is a full time, permanent position, working 35 hours per week (7 hours a day) Monday – Friday. 

We are seeking a proactive and dynamic personal assistant with experience of line management to join our Operations team as Senior Personal Assistant, at the National Cat Centre in Chelwood Gate, Haywards Heath.

Cats Protection is the UK’s leading cat welfare charity with a nationwide network of adoption centres, volunteer-led branches and charity shops. During 2018 we helped around 184,000 cats and kittens, an average of 500 per day.

The Operations Department is, quite simply, at the heart of all our cat related activities and is responsible for ensuring that we help as many cats as possible. We are unique, in that we deliver our work through a combination of centres, primarily run by our employees with volunteers support and volunteer-led branches. In fact, the bulk of our cat welfare work is carried out by around 11,000 volunteers across the entire country.

The role of the Operations Directorate is not only to support our employees and volunteers in everything that they do but also to deliver the charity’s strategic objectives and identify opportunities for further growth. The Operations Directorate also encompasses our Customer Experience teams.

As Senior Personal Assistant to the Director of Operations you will be responsible for providing a professional interface between the Directors office and key internal and external stakeholders. You will coordinate the administration of projects that are undertaken within the Operations Directorate and lead on small to medium sized projects as requested. You will organise and deliver events and conferences, liaising with external stakeholders to coordinate the attendance of CP delegates and all finance queries/processes - supporting the Director of Operations with budget setting and reviewing monthly management accounts. The Senior Personal Assistant is responsible for line managing the Operations Administration Support within the directorate.

Our successful candidate will be experienced in providing PA and administration support to senior/board level, including diary planning and travel arrangements; servicing meetings and project management.  You will have supervisory and leadership skills, excellent organisation and communication skills and the ability to deal with a wide range of both internal and external customers. You will be able to keep calm under pressure with great credibility and have excellent working knowledge of MS office and Microsoft Teams.

To apply for this position please click the APPLY ONLINE button. Our application process requires you submit a CV and answer screening questions – including explaining your interest and suitability for the role. Unfortunately we cannot accept applications or CVs that are emailed to us directly.

Please note the recruitment process for this position will include a competency based interview and written exercise.

For further details please download the job description, available after you have clicked APPLY ONLINE:
• JD attached
• Candidate information sheet attached

Background to the role:  

Suzy Lamplugh Trust is the UK’s pioneering personal safety charity and leading stalking authority, established in 1986 following the disappearance of 25-year-old Suzy Lamplugh whilst at work. We work towards creating a society in which people are safer - and feel safer - from the prevalence of stalking, harassment, aggression and violence, achieved through supporting people; education; and campaigning.

Our stalking helpline advice and advocacy service offers support and advice to thousands of victims of stalking every year.  Caseworkers advocate on victims’ behalf with police, social services and other statutory or victim support agencies.  The Mayor’s Office for Policing and Crime (MOPAC) has awarded funding to Suzy Lamplugh Trust and partner agencies to continue the proof of concept Multi-Agency Stalking Intervention Programme (MASIP) in London.  This is an intervention programme for stalking perpetrators, in an interdisciplinary setting involving partners from the health and criminal justice services as well as the voluntary sector. We have also secured funding from MOPAC to develop a trauma-led approach to advocacy as part of the London Stalking Support service.

The post will be primarily based at the Suzy Lamplugh Trust office in Vauxhall, but regular travel to other locations across London, including the Stalking Threat Assessment Centre (STAC), will be required. Travel to other locations in the UK may also be required occasionally.

We are looking for an ambitious, dynamic leader to lead this team and ensure that its work has maximum impact and is embedded into the core output of the charity.

Overall purpose of role:

• To work closely with the CEO and Head of Policy to ensure robust management of operational activity across the Trust, with specific focus on the National Stalking Helpline, advocacy service, Stalking Threat Assessment Centre, and London Stalking Support Service.
• To support the CEO in external representation of the organisation.
• To ensure the safe and effective delivery and development of the Trust’s provision for victims of stalking.
• To promote the work of Suzy Lamplugh Trust including the National Stalking Helpline and advocacy services, strengthening our voice as an authority on stalking and personal safety - both at work and in everyday life.
• To be a key part of the Trust’s leadership team, deputising for the Chief Executive as required.

To apply, please submit your CV and covering letter.   Note: applications without a covering letter will not be considered.

If you do not receive a response within 3 weeks of the closing date, please assume that on this occasion your application has not been successful.

Job Description:

Service delivery and development

• Provide strategic support, leadership, safeguarding and oversight to all areas of service delivery, including the work of the National Stalking Helpline, stalking advocacy services and London branch of the MASIP programme.
• Work with the commercial and finance teams to develop financially sustainable new projects, ensuring that timely information is provided to support the design and development of funding bids and any reports to funders on activities delivered.
• Proactively develop relationships with other agencies which enable effective collaborations and two-way signposting/referral to ensure beneficiaries get the best advice and support available.
• Perform the role of safeguarding lead for the Trust, ensuring staff have appropriate training and ensuring compliance with safeguarding policies.
• Support frontline staff and volunteers in dealing with complicated or sensitive enquiries.
• Ensure quality assurance of the operational services of the Trust.
• Support in the delivery and development of stalking training and consultancy packages, including briefings to other services.

Policy and research

• Support Head of Policy and Chief Executive on the co-ordination of responses to policy consultations, development of research, representing Suzy Lamplugh Trust at external meetings with funders, stakeholders, influencers and decision-makers. 
• Ensure that the Chief Executive and other Suzy Lamplugh Trust colleagues are appropriately briefed to represent the organisation’s position on a range of practice related policy issues.
• Identify opportunities for new partnerships, services, and influencing opportunities that will strengthen the Trust’s voice and expand its reach.

Management and leadership

• Lead a team of staff and volunteers
• Identify and address skills gaps or development needs of staff, particularly in respect of new product development
• Manage relevant departmental budgets
• Represent the Operations department on the leadership team

• Deputise for the Chief Executive, internally and externally, as required, including with the media
• Manage projects and budgets for the Operations team and restricted projects within the department remit, ensuring all service responsibilities and project deliverables are met within approved budget.
• Engage with Trustees via sub committees

Person specification:

(‘s’ denotes shortlisting criteria which must be addressed in covering letter)

Skills and abilities

• Ability to represent the Trust externally and deputise for the Chief Executive as required

• Significant experience, at least 4 years, offering strategic and operational direction to front line VAWG services (s)

• Demonstrable ability to synthesise large amounts of complex information into accurate, persuasive arguments
• Proven analytical and problem-solving skills
• Excellent oral and written communication
• Convincing influencing and negotiation skills with people at all levels (s)
• Understanding of the policy contexts in which Suzy Lamplugh Trust operates
• Leadership skills: the ability to inspire a team to strive to meet challenging goals 
• Management skills: proven ability to coach and support others while delivering testing personal objectives, interpreting corporate targets into clearly communicated work plans
• Collaboration and teamwork: proven ability to work collegiately with other senior leaders, represent the Trust externally 
• Ability to lead effective and engaging meetings
• Ability to design, develop and deliver projects and robust project management skills in order to direct projects (s)
• Understanding of the financial constraints of working in a small charity, and funding mechanisms within the sector, with proven ability to manage budgets (s)

Experience

• Representing an organisation to senior external stakeholders, including government and the media (s)
• Providing briefings to senior leaders to represent the organisation on key issues
• Experience of delivering training courses and/or presenting material at conferences
• Developing and managing services to people in challenging circumstances (s)
• Crisis and change management, maintaining high quality of delivery of new and existing services in changing environments (s)
• Designing and contributing to successful funding proposals or bids and reporting back to funders (s)
• Line management including setting targets and appraising individuals’ performance
• At least 4 years’ experience in senior management positions, operating at a strategic level and contributing to strategy development and delivery (s)

Personal attributes

• Committed to the aims and values of Suzy Lamplugh Trust: we expect all staff to uphold and reflect the ethos of Suzy Lamplugh Trust in all their work

• Ambitious: with responsibility for growing the organisation’s work in a number of key areas, you will be motivated to enable the Trust to compete as a significant voice within the sector
• Authoritative: you will be expected to deputise externally for the Chief Executive as required
• Results-driven: the Head of Operations will provide strategic direction to the team
• Approachable: as a senior representative of the organisation, you will need to be able to communicate effectively with a range of key stakeholders to get them on board
• Adaptable: you will need to be willing to take on tasks beyond the immediate scope of their job description from time to time including travel and occasional overnight stays
• Visionary: as part of the leadership team, your ideas will help to shape the organisation’s strategic plan 
• Resilient: able to operate within tight deadlines, in a changing environment

Head of IT Operations and Support
London, EC2
£40,574 - £47,336 per annum

Are you a highly motivated, friendly and enthusiastic person with a genuine interest in computers and people?

We are looking for a Head of IT Operations & Support who can work collaboratively with colleagues across teams to plan our IT support needs so they are aligned with our business requirements and delivered within budget. The scope of the role will include acquiring resources and co-ordinating the efforts of team members and third-party contractors or consultants to deliver planned day-to-day support and development projects.

Based in London and reporting to the Deputy Director of IT, you will be expected to be highly proficient in IT service management techniques and have a strong technical background.

You will have a high level of communication skills and be able to adapt your approach to deal with multiple contractors, internal stakeholders and third party organisations, demonstrating a calm but assertive disposition under pressure.

Attention to detail and previous experience of providing end-to-end support solutions in complex environments and managing multiple priorities is essential.

To apply for this role, you will have to complete an online application and specify how you meet the person specification criteria, as outlined in the job description. To do this, we suggest that you download the job description prior to starting your application (this can be found at the start of the application process).

Currently, the application process works best on desktop / laptop devices.

The closing date for applications is on Wednesday 4th March at 23:59.

We expect interviews to be held in London on Tuesday 17th March 2020.

A disclosure check will be sought in relation to the successful applicant for this post. This will be shared with Human Resources and may also be shared with the Safeguarding Manager and the relevant management team. All applicants must also complete a self-disclosure form.

We strive to provide an accessible recruitment process. If a disability or long-term condition makes it difficult for you to complete our application form, please contact us to discuss alternative formats. If you require reasonable adjustments for taking part in the interview, please indicate this in response to the corresponding question in the application form. Additional information about the support we offer is on our jobs page.

We are a Disability Confident Employer and committed to offering interviews to candidates who request to be considered under the disability confident scheme and meet the minimum requirements of the person specification.

The National Deaf Children’s Society is committed to safeguarding the welfare of children and young adults and expects staff and volunteers to share that commitment.

We are also committed to promoting work-life balance amongst our staff.

To apply for the role of Head of IT Operations and Support, please apply via the button shown. 

This job is being posted by Webrecruit on behalf of National Deaf Children's Society. The services advertised by Webrecruit are those of an Employment Agency.

Other organisations may call this role Head of IT, Head of Technical Support, Head of IT Support, IT Operations Manager, Senior IT Support Manager, or Senior IT Engineer. 

The Scottish SPCA was set up way back in December 1839. Much of the work we do today is different from our early years, but our core mission has never changed – to build a better world for all animals by encouraging kindness and empathy towards them.

As Scotland’s animal welfare charity, we’ve been on-hand to protect animals and prevent cruelty for 180 years. Over almost two centuries, we’ve grown to become a national charity which celebrates the strength of the human-animal bond and enriches the lives of animals and people. Our ambitions and values underpin our essential work:

• to champion animal welfare and encourage respect and kindness for animals across all our communities
• to educate people of all ages about the welfare of animals in our mission
• to eradicate animal cruelty and create a better future for all of us
• to promote the importance of the human/animal bond, and the myriad medical, social and psychological advantages gained from animal companionship
• to bring those who abuse animals to justice
• to care for, rescue, rehabilitate, release and rehome

We are Scotland’s animal champions!

As we move forward with the next phase of our Strategic Plan closely aligned to the Scottish National Performance Framework, we have an exciting Senior Leadership opportunity for a Head of Field Operations to lead and support our 9 animal rescue and rehoming centres, 1 temporary refuge centre and our renowned National Wildlife Centre.

The Society has approximately 400 employees and a budget of circa £16m; our Field Operations has a headcount circa 150 employees and a budget of circa £5.3m.

As a key member of the Senior Leadership Team (SLT), you will have responsibility for planning, developing and implementing the field operations strategy across a multi-site organisation. With excellent communication and influencing skills, you will lead and inspire a team of employees, supporters and volunteers ensuring that high engagement and wellbeing, good practice in recruitment and selection, and promotion of individuals’ learning and development plans are at the forefront of your approach.

You will bring exceptional technical and business acumen and apply data analytics to inform your decision-making and shape strategic direction.

For further information relating to this position and to apply, please click on the 'Apply on website' button above.

CVs and covering letters will not be accepted.

Please note that applicants who do not meet the above criteria or provide the required information will not be considered.

The closing date for applications is Friday 21 February 2020. First interviews will be held during week commencing 2 March 2020. Applicants invited for interview will be informed by phone or email. If you have not received a response from us by Friday 28 February 2020, your application has unfortunately been unsuccessful on this occasion.

The Scottish Society for Prevention of Cruelty to Animals is an equal opportunities employer and an Investor in People.

Scottish Charity No SC 006467

As our Head of Operations, you will oversee the performance and delivery of GoodGym’s highly impactful work tackling isolation and loneliness, and creating happier healthier and better connected communities.

You will manage our operations across the UK and our office in London. This is a pivotal role in our senior team and your work will have significant social impact on a national scale.

The post will be based in our central London office.

About GoodGym
GoodGym is a multi-award winning social enterprise that connects exercise with volunteering. Across 57 cities and boroughs its members run to help isolated older people and community projects. It’s shown to reduce isolation, improve community cohesion and to improve wellbeing for all involved. It is frequently cited as a leading social innovation by the government, mainstream press and leading think tanks. GoodGym’s impact and activity continues to grow and in this role you will play an important part in increasing our impact

For more information, please visit our website.

Job Purpose
The post holder will have oversight and responsibility for the management and delivery of GoodGym’s operations.

Responsibilities:

Performance of operations

• Lead the effective day-to-day running of our operations
• Ensure targets and objectives are met.
• Supervise the performance of our team
• Ensure agreed targets for coach runs and missions are met.
• Work with the Head of Partnerships to improve performance by identifying areas in need of improvement and developing solutions.

Support and manage staff team

• Line manage and lead the Older People Operations Team (4 members of staff)
• Line manage and lead the Group Runs team (2 members of staff)
• Ensuring the team is performing at it’s best through developing a culture of responsibility, measurement and accountability
• Encourage, support and maintain a productive, positive and engaged team.
• Manage the day to day operation of our office in London.
• Coordination of recruitment of new staff.

Safety and compliance

• Manage the processes by which the safety of participants is ensured including volunteer and staff recruitment, training, DBS checking and management.
• Oversee the management of safeguarding matters arising in line with GoodGym’s Safeguarding Adults policy.
• Ensure adequate processes are in place to effectively support and manage relationships with volunteers and older people.
• Maintain up to date knowledge of legislation, guidance and best practice related to GoodGym’s operations

Person Specification

The successful candidate should demonstrate a passion and ability for developing interventions that make real impact.

Essential

• Target-oriented with a track record of improving performance
• Significant line management experience
• Excellent communicator
• Project management experience
• Systematic and data-driven decision maker
• Excited about growth, energetic and proactive; loves getting things done
• Highly organised and able to prioritise tasks, with strong time management skills

Desirable

• Experience of working with older and/or vulnerable adults and understanding of the issues affecting them, and the services which support them.
• Knowledge of safeguarding and safety processes
• Experience or knowledge of scaling up operations
• Experience of reviewing, developing and delivering training
• Experience of volunteer management

Why join us?

• Be part of our important mission to bring communities together and reduce loneliness and isolation. GoodGym is a scalable approach to tackling major social issues and you’ll play a central role in it
• Friendly, positive team with real purpose
• Growing organisation with national reach
• 25 days holiday + bank holidays
• Central London location; Somerset House, free entry to many exhibitions and events

Contract type

• Job title: Head of Operations
• Full time, starting April 2020
• £36,000
• Working from the GoodGym office at Somerset House
• 5 days (37.5 hours) per week

How to apply:

Please apply with CV and a concise, relevant cover letter in which you clearly demonstrate your understanding of our work.

Schedule: Applications will close midnight 1st March 2020.
Interviews will be scheduled for the weeks following

We are an equal opportunity employer and value diversity as an organisation. We particularly welcome applications from women and BAME applicants in order to represent the communities we operate in. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital or disability status.

The information collected during our recruitment process is only used for monitoring purposes to assist us in analysing the profile and make up of individuals who apply, are shortlisted for and appointed to each vacancy. In this way, we can check we are complying with the Equality Act 2010 and with our own Equality Opportunities and Diversity policy.

Victim Support is looking for an VAWG Operations Manager based in London, to manage the delivery of a number of local Violence Against Women and Girls (VAWG) projects in London.

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.

This is an exciting opportunity to build on the delivery and capacity of Victim Support to provide inclusive, support services to victims of domestic abuse across a number of London borough and to lead the day to day operations of Victim Support's Violence Against Women and Girls projects across London.

The VAWG Operations Manager has responsibility for leading, managing, developing, monitoring and reviewing the operational running of high-quality frontline services to victims of domestic abuse; ensuring that all contractual targets are achieved; initiating, developing and
maintaining effective relationships and formal partnerships with organisations within the VAWG sector; overseeing IDVA representation at Multi Agency Risk Assessment Conferences (MARAC); and implementing and supporting the development of the strategic direction of VAWG services.

To be successful in this role, you will have extensive experience of providing Domestic Violence and Abuse services.

This job is subject to a criminal record check.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as (s). In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

VS are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role. If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support takes pride in being a diverse organisation, enriched by the participation of all individuals and communities. Diversity matters and we value it.

Post Title: Director of Operations

Role Status: Full time (35 hours), Permanent.

Organisational Base: Office Based

Reporting To: Chief Executive Officer

Salary: £58,000 to £66,000 + £6,000 Car Allowance and Benefits package

The organisation

As the charitable arm of the English Football League (EFL), the EFL Trust was established in 2008 to oversee the remarkable and diverse work of their Football Club Community Organisations (CCOs). Our core purpose remains to support the CCOs to help us achieve our vision of stronger more active communities. This is best achieved when the power of both the Football Club and the CCO are brought together. We also continue to work with a significant number of key partners whose ambitions we share, such as DWP, DCMS, MHCLG, Department for Education, NCS, Sport England and the NHS. We are confident about the pivotal role we can play in helping them to meet our shared objectives.  In the past year we have invested over £18 million in our network, more than ever before. We remain committed to providing a world class service to our network of partners to help them maximise and quantify their impact.  We will continue to embed a culture within the EFL Trust where improvement is a habit and our people are encouraged to challenge and innovate.

The role of Director of Operations

This exciting new role has a principal focus on developing business services, processes and technology which will support the development of EFL Trust and its network. The Director of Operations will also support the CEO with the overall executive leadership and growth of the organisation, articulating and upholding the ethos and expectations of the EFL Trust. The Director of Operations will manage collaboration between the EFL Trusts’ Business Services Department and the remote Business Development Team, effectively communicating priorities and delivering efficiencies across all business operations that ensure excellent value for money.  The role will foster a positive, values driven culture, ensuring staff at all levels across the organisation are inspired and encouraged to succeed and prosper. There will be a requirement for national travel, which can entail overnight stays away from home and often work outside normal office hours.

The individual

This is an exceptional opportunity for an individual with excellent business acumen and experience, to assist the CEO in providing ambitious strategic direction across the EFL Trust. You will be an exceptional leader that is resilient and flexible, with the ability to challenge in a positive way. Significant experience in a senior business operations position within a regulated environment and knowledge of incorporating robust performance management frameworks ensuring accountability and the integrity of the quality of projects aligned to contract compliance is essential.

We are keen to hear from people whose skillset includes, a flexible, resilient and adaptable attitude towards work, with the ability to be creative and innovative and demonstrate their determination to continually motivate and inspire. We would particularly like to hear from those with a successful record of contract delivery and compliance, using quality assurance systems, including service user participation to improve overall services.

For the candidate information pack and application form please follow the links for EFL Trust and EFL job sites

Benefits Package:

• Generous Company Pension Scheme, with an EFL Trust contribution of 10% of basic salary.

• Cash Health Plan

• Opt-in private healthcare 

• 23 days holiday (plus 8 bank holidays), rising to 25 days after 5 years.  Holiday year commences 1st January. (Holiday purchase scheme in operation).

• Generous car allowance

Closing Date: 12 noon Friday 21st February 2020.

Interview Date(s): Stage 1, 4th or 5th March 2020

Stage 2, 26th March 2020 

Candidates must be available for interview on the dates indicated.

Interviews will be held at EFL House, 10 – 12 West Cliff, Preston PR1 8HU

STT is a unique group of highly motivated individuals with roles that transcend multiple sectors such as business, intelligence analysis, community activism, creative campaigns and digital communications. The organization is at a pivotal moment in its history. The success and growth of the organization means we are now looking for a dedicated Operations Director to help us achieve our vision.

This is a newly created, full-time role within the STOP THE TRAFFIK team conveniently located in London Waterloo.  You will lead the management team and ensure the effective delivery of the strategy.  We are looking for someone who has the experience and drive to add value to our growing and globally recognised organization.

As a member of the STT Executive Team you will need to display exceptional leadership and business acumen and have a presence in the office to build strong bonds and professional relationships. You will need to enjoy working in a fast-moving and pressured working environment that thrives on participation, collaboration and innovation.

In return for your commitment and hard work, you will become part of a friendly, dynamic team of professionals, as well as:

• 25 days annual leave pro rata (plus Bank Holidays) rising to 30 days after 2 years.
• Flexible working practices
• Joining a non-contributory pension scheme with 7% employer contributions
• the opportunity to join a Health Cashback plan

Job Description : Manager of Centre Operations

Job Title : Manager of Centre Operations

Salary : £ 35,000.00

Job Location : Ace of Clubs, Clapham, SW4 7AP

Hours : Full-time (37.5 hours per week)

Reports to : Ace of Clubs Trustees Management Committee

Responsible for : Centre Staff

Purpose of Job.

To oversee and proactively manage  the day-to-day operations and activities of Ace of Clubs Centre.

Key duties :

To ensure overall safety of building (e.g. electrical, fire, gas, building safety; legionella/asbestos/PAT records).

To ensure overall safe-running of the centre for users (e.g. compliance with employee handbook and health and safety regulations).

Ensure smooth-running of kitchen services and ensuring compliance with highest standards of hygiene and health and safety regulations.

To ensure the smooth-running of centre’s day-to-day activities (both welfare and administrative).

To manage and participate in advice and advocacy services for clients (such as health, housing, education, employment, rehabilitation).

Develop and maintain external partnerships that facilitate the provision of a range of services within the centre (e.g. NHS dental van, in-house NHS nurse).

Develop, maintain and progress strategies for improving the Centre’s public relations, image and presence.

Using social media platforms for promoting and developing Ace of Club’s public reputation and presence.

To ensure staff are managed properly (including personal reviews, training and development, holiday and absence management).

General duties.

Ensure that all duties are carried out in accordance with policies, procedures and regulations as stated in Ace of Clubs employee handbook.

This job description is not exhaustive and the post-holder may be required to undertake other appropriate duties, responsibilities and projects from time to time.

Key relationships.

Internal : Trustees Management Committee, Company Secretary, Fundraising Manager, Shops Manager.

External : Welfare agencies, charitable organisations, charitable partners.

Person Specification.

Qualifications.

Good basic education to GCSE.

Minimum level C (or equivalent) in English and Mathematics.

Degree (or further education) expected but not a pre-requisite.

Relevant experience in the charity sector will carry greater weight than academic qualifications.

Experience.

A proven track record of a minimum of three years of successful management of an outreach centre in the charity sector.

Experience of managing projects for the homeless and vulnerable adults.

Energy, enthusiasm and flair to work hard and maintain the efficient running of the centre.

Proven ability to manage and develop relationships.

Proven database experience.

Staff management – including training and development.

Experience of handling cash, banking income and donations, maintaining appropriate records.

Accustomed to using social media platforms for promoting and developing public relations.

Knowledge of Universal Credit, and local government benefits.

Experience of dealing with welfare agencies.

Skills and competencies.

Excellent organisational skills.

Ability to plan, balance and cope with competing priorities.

Proven time management skills with regard to prioritising and meeting deadlines. 

Excellent written and verbal communication skills, and presentation abilities.

Staff management experience.

High standard of numeracy, computer competency, digital skills.

Experience of interacting with members of senior management (such as Directors at Board Level, or Trustees).

Personal attributes.

Highly motivated and ability to work alone or as part of a team.

Self-motivated and able to motivate others.

Ability to develop and maintain strong working relationships with staff, volunteers, donors, sponsors and trustees.

A proactive and creative approach.

Commitment to delivering quality services.

Other.

Cross-cultural sensitivity to, and understanding of, the needs of  Ace of Club’s client group.

Good diplomatic skills.

Recruitment process.

Stage 1 : Submit C.V. and cover letter through Charity Job, online.

Stage 2 : Short-listed candidates invited to preliminary interview

with Ace of Clubs interviewing committee.

Stage 3 : Finalists invited to interview with Ace of Clubs Trustees Management Committee,

                        involving presentation from candidate according to previously notified criteria.

Finally : Successful candidate will be required :

• to be security approved (e.g. DBS)
• to provide two referees (previous employer & personal)
• to commit to 6 month probationary period

Operations Manager

28 hours per week 

Salary: £35,000 per annum pro rata

Fixed term contract with possibilities of extension

The Latin American Women’s Rights Service (LAWRS) is a human rights and feminist organisation led by and for Latin American migrant women in the UK. Our work is dedicated to supporting the immediate and long-term needs of Latin American migrant women exposed to violations of their fundamental human rights; facing violence against women and girls, exploitation or trafficking; enduring difficult living and working conditions in low paid jobs, and facing barriers to social protection. 

Around 5,000 women use our services every year, benefitting from practical and emotional support, learning new skills and improving their own opportunities. We strive to provide essential tools for women to empower themselves in their pursuit of personal and social change, and to carry out evidence-based campaign and policy work.

The Operations Manager will work closely with the Director and Fundraising and Development Manager to further develop, plan and implement LAWRS’ operational plan, ensuring the sustainability of the organisation and its ability to continue successfully reaching its aims.

The post holder will be responsible for the smooth running of LAWRS frontline services ensuring efficient processes and effective line management for our high-quality project delivery and in accordance to business and training and development plans, policies, procedures and quality standards, cross-team working, accreditations and audits requirements.

Contract Type: Permanent

Hours: Full time, 35 hours a week

Closing Date: 23:59 on Sunday 1st March

This is an exciting time to join the team in the East of England as our aim is to become the very best organisation within the sector.

As Operations Manager, you will lead a team of executives who engage directly with our young people, partners and volunteer colleagues.  You will be required to continually innovate, review and adapt our operations to ensure we deliver the very best for young people across the East of England. You will effectively manage those areas of operations assigned to you and support and develop our operations executives to do their best work.  

You will collaborate with a wide range of stakeholders and ensure that our delivery commitments are achieved in our effort to reach more young people through high-quality provision that delivers positive outcomes.

You will be responsible for the accurate planning, delivery, phasing and resourcing or our regional activity. You will effectively manage assigned budgets and support contract delivery as well as supporting fundraising colleagues with various reports, visits and events.

We are particularly interested in applicants with experience of supporting young entrepreneurs and business start-ups, education. We are also like to hear from applicants who have an interest in partnership innovation. 

For more information, please look at the job description.

About The Prince’s Trust

We are a youth charity whose mission is to help young people transform their lives by developing the confidence and skills, to live, learn and earn. This year we will support more than 70,000 young people through a range of proven programmes, with three in four achieving a positive outcome!

We have a bold ambition to extend the reach and impact of our work and help one million more young people transform their lives over the next ten years.  Our job is to inspire them, support them and release their potential, so that they can thrive and society can prosper.  We will focus on innovation, to ensure we adapt and remain relevant in a rapidly changing world.  We owe it to ourselves and the young people we serve, to do the best work of our lives and to help give them an increasing stake in our economy and society. They are the key to a positive and prosperous future for all of us.

Indicative salary range for this role is £26,800.00 to £31,290.00 

The Prince's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

We are committed to equality and believe in building a diverse organisation that is representative of and responsive to the needs of our young people and stakeholders.

A NOTE FOR RECRUITMENT AGENCIES:

We prefer to hire people directly, but we do have a preferred supplier list for when we need a helping hand. We'll be in touch directly if we need you!

Req ID: 287 

Operations Manager

We are one of the largest learning disability charities in the UK, supporting 2,900 people through our friendly, supportive, creative and diverse teams.

Hft Flintshire are looking for an Operations Manager to join a growing and evolving service. The post will involve overseeing the day opportunities service for people with a learning disabilities. The Operations Manager role is key in delivering services of a high quality, and central in the development and project management of new services. Working with the senior management team, you will be leading and managing the service team to ensure quality support is provided through person centred support.

The job requires an individual with drive, enthusiasm and commitment. Someone with a ‘Can Do’ attitude who has the ability to look for creative solutions to meet people’s support needs in a way that respects their individuality and to build ‘fantastic’ staff teams who exude these qualities.

Salary: £34,236.43

Hours: Permanent, Full time, 37.5 hours
Location: Queensferry, Flintshire, CH5

What we Offer

Access to the Hft Plus benefits package, which includes a great number of discounts and rewards across shops, restaurants, gym membership and days out; but also, an Employee Assistance Programme, with telephone and face-to-face support options. Access to award winning training and development – Hft is one of only four charities to have achieved the Skills for Care ‘Centre of Excellence’ provider status. Annual staff award scheme – The Fusion Awards, and peer recognition through our GEM awards programme. 20 days holiday (plus 8 bank holidays). A contributory pension scheme & life assurance.

You’ll have a track record of operational management in areas of quality assurance and the development of new service provision. You should also have a flair for networking in order to maintain and build on positive relationships with key stakeholders.

You must hold a Level 5 Health and Social Care Diploma or NVQ level 4 (or equivalent) in both Health and Social Care and Management

Closing date: Monday 24th February 2020

STRICTLY NO AGENCIES PLEASE.

You may have experience or an interest in the following: Operational Manager, Operations Manager, Service Manager, Service Coordinator, Regional Manager, Area Manager, Registered Manager, Care Manager, Home Manager Supported Living Manager, Project Manager, Programme Manager, Charity, Third Sector, NFP etc.

Ref: 91900

This is an excellent opportunity for an experienced Operations Manager to join The Pankhurst Trust (Incorporating Manchester Women’s Aid) and lead our Health team, a key component of which is the IRIS programme.  The post holder will be responsible for leading the MWA IRIS team, delivering IRISi (IRIS national)  domestic abuse (DA) awareness foundation and Update training to all staff, clinical and non-clinical in Manchester General Practice (GP) surgeries,  to improve their identification and referral of patients suffering domestic abuse presenting in a General Practice. The post holder will lead the city-wide programme and be responsible for building and maintaining effective relationships with commissioners, general practice teams and health partners.

The Health Lead manager is also responsible for MiDASS, embedded within the midwifery departments of 2 of Manchester’s maternity hospitals to reduce the harm of DA on mothers and their babies.

About us:

PTMWA is a women-led organisation whose vision is to ensure that people, suffering, or at risk of domestic abuse receive appropriate support. We assist recovery by providing safe accommodation, specialist support services and by working in partnership with other agencies. We also run the only museum dedicated to telling the story of women’s fight for the right to vote at our Pankhurst Centre headquarters.

We are a diverse organisation with 28% of our staff coming from BAME and 20% from LGBT communities. We span the generations with 11% of staff being aged 18-24 and 25% aged 55-64. 11% of staff identify as having a disability.

Our staff, volunteers and service users have recently taken time to reflect on who we are and what we do when we are at our best. This reflection showed that we can proudly claim to be: 

Courageous by challenging inequality, stepping forward and making change

Affirming by supporting and inspiring, paying attention to discover what matters

Generous by sharing our skills, creating energetic positive links, and thriving together

Rooted by being secure in our communities, participating and nurturing a sense of belonging

About You:

We are looking to recruit someone who has experience of working with health care professionals leading and managing a team, risk management, safeguarding, monitoring and evaluation and service improvement. The person will demonstrate leadership and vision in managing staff and the health projects within PTMWA. These include the IRIS project working with GP surgeries and their staff and the MiDASS project based within midwifery departments.  Excellent interpersonal skills and a collaborative management style will be essential. You will be joining a strong, well-established, team with a wide and varied skill set. You will enjoy a challenge and actively participate in delivering and developing services of the highest standard. You will be expected to be involved in research, development and bid writing to sustain and grow our health offer and team.

About the role:

The main responsibilities will include:

Strategic Management by leading the IRIS and MiDASS programmes to ensure high quality one to one support services and developing and maintaining an effective working relationship with commissioners, partners and other stakeholders to achieve the best outcomes for service users. You will also represent the IRIS project at local, regional and national level.

Operational Management by ensuring high quality, effective DA awareness training is delivered to all practice staff in participating GP surgeries. You will ensure that the work of all members of the IRIS and health team meets required standards

Leading a Successful Project by monitoring performance and evaluation of the service to measure the projects output and support the organisation to meet its contractual requirements and comply with all PTMWA policies and procedures.

This role has been assessed and confirmed as open to women only under the Equality Act 2010, schedule 9, part 1

Hours of work: 35 per week

Salary: £33 139.00 per annum

Duration: permanent subject to funding

Annual Leave: 25 days plus Bank Holidays, pro rata for part-time workers