National head of operations jobs
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
You will hold an integral role at the DEC for accurately and efficiently managing DEC’s accounting function, ensuring compliance with charity and donor regulations. You will oversee budgeting, grant management, and donor reporting with transparency and accuracy. You will provide financial insights to support cross organisational projects and program delivery and hold a key role in developing and implementing financial strategies that align with our vision and strategic planning.
About You
You will be a confident communicator, who can engage with diverse internal & external stakeholders, including funders and partners, creating a collaborative approach to meet varying commitments. You must be ACA/ACCA/CIMA qualified (or equivalent) with senior finance leadership experience in the non-profit or NGO sector and demonstrate strong understanding of charity accounting standards and donor compliance requirements.
Key Responsibilities
Financial Processes
- Ensure accurate income/expenditure recording, bank reconciliations, and daily donation processing.
- Manage monthly accounting routines, prepare management accounts, and lead budget/forecast reviews.
- Coordinate annual and strategic budgeting, financial reporting, and analysis.
- Oversee income reconciliation across multiple streams and liaise with fundraising teams.
- Review and process drawdown payments to member agencies.
- Maintain and update accounting systems and support procurement processes.
Financial Controls
- Lead annual accounts preparation and audits; ensure regulatory compliance.
- Manage pension schedules and benefits compliance.
- Ensure tax compliance (VAT, Corporation Tax, Employment Taxes).
- Audit gift aid claims and maintain robust financial control environment.
- Update financial policies, procedures, and systems, support due diligence standards.
Financial Analysis & Reporting
- Oversee appeal finances, income tracking, and fund allocation.
- Coordinate governance processes (e.g., Indicator of Capacity) with member agencies.
- Monitor legacy income and liaise with fundraising/legal teams.
- Deliver annual report and accounts; produce reports for executive team and committees.
Leadership & Team Management
- Deputise for the Director of Finance and Resources.
- Prepare papers for finance committees and membership groups.
- Oversee finance team members and provide leadership support.
If you have used Sun Accounts (Infor SunSystems Cloud) or similar, have worked within a UK charity context and dealt with restricted funds, have prepared budgets, annual accounts and monitored cash flow and treasury management, then we would love to hear from you.
The DEC is an equal opportunities employer and provides opportunities to learn and grow in an inclusive, supportive, and productive environment. We encourage applications from anyone who can meet the criteria, regardless of gender, race, age, disability, sexuality, or religion.
How to apply
If you have the skills and passion for this role, please apply by 9am, Thursday 29th January 2026.
We are unable to support applications for our vacancies if you do not have the right to work in the UK.
The DEC is committed to the safeguarding and protection of children and vulnerable adults and participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from successful applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.
By applying, the job applicant confirms their understanding of, and consent, to these recruitment procedures.
About the DEC
The DEC is made up of 15 member charities who are experts in humanitarian aid and specialise in different areas of disaster response. They come together to speak in one voice and make fundraising more efficient when we launch an appeal. Our members fund our running costs, and we give them back the money we raise in our appeals to carry out their vital work.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We believe everyone deserves healthy, sustainable and culturally appropriate food, where they live. We believe the way people access food should be rooted in health, dignity and choice. We believe the food system should be shaped and determined by everyone, and that every voice matters. We believe a thriving local, independent food economy is one that celebrates healthy food. We believe that good food is not a luxury. It’s a basic human right.
If this aligns with how you see the world, and you want to use your skills and experience to help us build towards it, you’ll feel at home here.
Why this role matters
Alexandra Rose run practical place-based food system transformation projects based around a voucher for fresh fruit & veg. We currently have 9 projects across the UK, and we’re aiming to scale in the coming years. Each project operates the same model, but each project adapts to work with different communities, different languages, different community support infrastructure, different retail options, and more.
At the core, we work with local trusted community organisations who distribute our vouchers to local families on low incomes with young children, and in some areas to local adults on low incomes managing food related health conditions (diabetes, obesity, high blood pressure, etc). Voucher distribution is linked to a range of wider wrap around services to ensure that our projects support people in getting out of poverty in real and long-lasting ways. Our vouchers area accepted exclusively by local, independent healthy food businesses, ensuring that we are also supporting a fairer, healthier local food economy.
Our model directly tackles the barriers of affordability and accessibility to the most nutrient dense and most expensive element of a healthy diet. We change the health outcomes of young children and adults living with food related health conditions. We actively change the food environment that is available to a range of people who have been disadvantaged for decades.
As we grow nationally and expand the reach of our projects across multiple regions, we need strong operational leadership to ensure we can deliver consistently, efficiently and with confidence. You will help shape the systems and structures that support our operations, building on the strong work of our existing project teams.
This role is central to developing an operational approach that is both standardised and adaptable, supporting diverse communities while ensuring high-quality delivery, compliance, data collection and organisational resilience. As a senior leader, you will be an active part of the organisation’s Senior Management Team, and play a vital role in guiding the organisation through change, whether driven by shifts in policy, political context, funding environment or community need.
Key Responsibilities
Operational Leadership & Systems Development
- Build on the strong work of our project teams to develop consistent, scalable systems and processes that support effective delivery across different communities.
- Lead the design, implementation and continuous improvement of robust operational systems: data management, compliance, monitoring, reporting, risk management and quality assurance.
- Ensure compliance with relevant regulations (including data protection/GDPR), charity governance requirements and internal administrative standards.
- Work closely with external tech support and internal teams to maintain and improve our digital platforms and tools.
Project Oversight & Delivery
- Provide leadership and coordination to regional project coordinators, ensuring high-quality delivery and alignment with organisational standards.
- Oversee the development of a simple, practical monitoring, evaluation and reporting framework to enable accurate tracking of reach, impact and performance across all projects.
- Support internal reporting to the CEO, SMT and Board, and external reporting to funders, partners and local authorities.
Financial & Resource Management
- Work with the Head of Finance to align operational budgets with organisational priorities, ensuring responsible resource allocation and cost-effective delivery.
- Contribute to financial forecasting and scenario planning from an operational perspective.
Organisational Resilience & Adaptability
- Contribute to organisational planning in response to external changes (policy shifts, political changes, funding conditions, inflationary pressures, etc.).
- Lead operational risk management and ensure continuity of delivery under changing circumstances.
- Promote a culture that values clarity, reliability, adaptability and dignity in service delivery.
Team & Stakeholder Management
- Line-manage project coordinators.
- Maintain strong relationships with local partners, community organisations and local authorities to support effective delivery.
- Support clear internal communication so that people understand processes, compliance expectations and their roles in operational delivery.
Person Specification
We’re looking for someone who:
- Has significant relevant experience in operations management.
- Is highly organised, systems-focused and confident designing and continually reviewing and improving processes, tools and operational frameworks as the organisation grows.
- Is comfortable navigating and coordinating multiple projects, teams and stakeholders across different regions.
- Understands data protection, compliance and risk.
- Has strong digital literacy and can quickly learn new systems. The platforms and apps that underpin our work are central to Operations Team working.
- Has strong financial literacy and experience with budgets, forecasting and resource planning.
- Remains calm, pragmatic and solutions-focused during periods of change or uncertainty.
- Communicates clearly, constructively and collaboratively.
- Shares our belief in dignity, community, independence and the right to good food.
Why join us?
- A senior leadership role with genuine influence in a mission-driven charity.
- The opportunity to shape and strengthen the systems that will support national growth.
- Work that contributes directly to fairer, healthier, more dignified food access across the UK.
- A culture that values flexibility, clear thinking, integrity and adaptability.
Use of AI in applications
We recognise that candidates may choose to use AI tools to support aspects of their application, such as grammar, formatting, or drafting. We understand that using AI tools in this way can help you express your strengths more clearly. However, your final submission must be a genuine, accurate reflection of your own skills, experience, and understanding of the role.
To support integrity and transparency in our recruitment process, we ask that you include a brief note explaining where and how AI tools were used in your application. Applications that appear overly generic, inconsistent with interview performance, or rely heavily on generative AI without clear attribution may raise concerns during the selection process.
Additional information
We want our organisation to reflect the diversity of the communities we work in, and we welcome applications from people from all backgrounds.
Interview dates
- First stage interview - Thursday 19th Feb online via Teams
- Second stage interview - Thursday 26th Feb in person in a central London location TBC
Please submit your CV and cover letter through the Charity Jobs Portal only. We use anonymous recruitment applications sent by email will not be included in the selection process.
N.B Applications without a cover letter will not be considered.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Charity Operations Manager
Location: Remote / Cambridge (1 days per week in the office)
Hours: 37.5 per week
Salary: £47,810 to £54,710 per annum
Reporting to: Managing Director
Term: Permanent
Aquilas is delighted to be partnering with Royal Papworth Charity to recruit a Charity Operations Manager to play a key role in the delivery of the charity's strategic objectives, ensuring effective governance, operational oversight, and stakeholder engagement across a diverse portfolio of grant-funded hospital projects.
We are looking for an experienced and motivated person who wants to drive transformational change across the entire charity. If you have Charity, Operations, Governance or NHS grant giving experience please take a look.
About the Charity:
Royal Papworth Charity plays a vital role in ensuring that Royal Papworth Hospital is able to offer superior facilities, exceptional patient care and an enhanced patient experience thanks to the generosity of our supporters. We provides grants to support transformational projects across the hospital, many of which have a direct and immediate impact on our patients, their families and our staff.
Royal Papworth Hospital is the UK's leading heart and lung hospital, delivering care to more than 50,000 patients a year in its new state-of-the-art hospital in Cambridge.
About the role:
This is a leadership role responsible for the operational delivery of a diverse portfolio of grant-funded projects across the Trust, driving innovation in patient care and clinical excellence.
The postholder will oversee the charity's governance, compliance, and financial operations, ensuring robust systems are in place to support effective decision-making and strategic delivery. Working closely with clinical teams, senior managers, and external stakeholders, the Charity Operations Manager will play a central role in translating strategic priorities into impactful, well-governed programmes.
Person Specication:
- Demonstrates good levels of financial acumen including the management of financial budgets.
- Experience of leading or working in complex project teams within an organisation.
- Proven ability to influence, inspire and effectively manage staff.
- Experience of working across organisations on projects.
- Understanding the significance of national developments and their impact at a local, regional level.
- Sound knowledge in the use of information technology and its application in practice.
- Ability to analyse and interpret data.
- Experience in writing development propositions.
- Experience presenting complex, sensitive or contentious information to a wide range of stakeholders with varied backgrounds.
- Analyses multiple demands on the service and resources, while balancing needs against available resources. Assesses likely impact on local service of national developments.
- Ability to provide and receive highly complex and sensitive commercial information. Experience working with complex facts or situations which require analysis, interpretation and evaluation of a range of options.
- Plan and organise broad range of complex activities; formulates, adjusts plans or strategies.
- Ability to communicate across organisational boundaries effectively.
- Excellent oral and written skills, with experience in using PowerPoint for report writing.
- Excellent attention to detail. Ensuring data and reports are presented to a high-quality standard.
- Presentation skills and the ability to present to a range of groups and individuals.
To Apply:
To receive a candidate pack or arrange a confidential conversation, please contact:
Kieran McGorrian, Head of Not for Profit Appointments, Aquilas
Reporting to: Co-Executive Director
Benefits:
25 days annual leave per annum, plus UK public and bank holidays (pro rata)
Office closure for a week in December and August
Annual leave allocation increases annually by one day (up to a maximum of five days)
10% employer pension contribution
Other standard Foxglove benefits
About us
Foxglove is a non-profit that exists to make the use of technology fair for all. When Big Tech companies abuse their power, their workers or the planet – and when governments use technology to oppress, exclude or discriminate – we litigate and campaign to fix it.
Big Tech companies have become so large – gobbling up a huge slice of the global marketplace and an unprecedented treasure hoard of user data – that they’re now more powerful than many states. The harmful effects of this concentration of power are everywhere – threats to our democracy, to our privacy, decimated workers’ rights and platforms rife with disinformation and hate. Big Tech and AI data centres are rapidly expanding, resulting in huge strain on energy and water supplies. Worldwide governments are ploughing ahead with the use of algorithms and mass data systems to cut costs and increase efficiency often resulting in digital tools that entrench unfairness and leave the most vulnerable in society in crisis. All these problems are only getting worse with generative AI.
Foxglove works to bring the rule of law to the tech and AI giants who have upended our public square, workplaces, and social lives. We have a strong track record. We’ve launched landmark cases seeking structural changes to big tech’s harmful business models, supported 180+ Facebook content moderators fired for trying to form a union to sue Facebook and their outsourcing company, Sama – winning world-first judgements. We're urging competition regulators worldwide to stop Google’s theft of independent news. We’ve filed the UK’s first legal challenge to a data centre permission decision over the government’s failure to properly assess their environmental impact. We’ve forced disclosure of secret contracts between tech giants and the NHS, stopped a racist Home Office visa streaming algorithm, helped make grading fair for UK A level students, forced the government to pause the NHS Data Grab and challenged the Department of Work and Pension’s use of an algorithm unfairly flagging disabled people for benefit fraud investigations.
We are a small but growing team of lawyers, communications experts, and campaigners. Our work is global, and we work in partnership with lawyers, civil society, unions, and people impacted by Big Tech.
The role
As Head of Operations, you will lead all operational functions of Foxglove. You will ensure that our finance, HR, legal compliance, fundraising, systems and internal processes enable the organisation to carry out its mission effectively. You’ll work across Foxglove and closely with leadership, as well as with external partners to build a resilient and well-governed organisation, able to manage growth and complexity while staying mission driven. This role manages one member of staff and multiple consultants.
Key responsibilities include, but are not limited to:
Financial Management & Accounting
1.Oversee financial operations: budgeting, forecasting, cash flow, expenditure controls, financial reporting, payroll.
2.Ensure compliance with accounting standards, audit requirements and donor / funder financial reporting obligations.
3.Manage relationships with external accountants, auditors, banks, and financial service providers.
4.Ensure appropriate and best practice financial policies and controls are in place.
5.Ensure financial risk is identified and managed appropriately.
Fundraising & Development
1.Contribute to the organisation’s fundraising strategy in collaboration with the Co-Executive Directors and Head of Strategy.
2.Ensure systems are in place to track and manage grants, philanthropic donations, and other income streams.
3.Support the preparation of funding proposals and reports and ensure accurate and timely reporting to funders.
4.Support relationship management with key donors, foundations and partners.
Operational Systems & Processes
1.Develop and maintain efficient operational processes and systems (e.g. finance, HR, IT, data protection, office management).
2.Ensure proper policies and procedures are in place for procurement, vendor management, travel & expenses, and record-keeping.
3.Oversee the infrastructure that supports remote / hybrid working, ensuring tools and systems support collaboration, security, and productivity.
Compliance, Risk & Governance
1.Lead on organisational compliance: legal, regulatory, health & safety, data protection / GDPR, employment law.
2.Ensure the organisation’s policies and procedures are best practice, legally compliant and up to date.
3.Establish and monitor risk management frameworks and our risk register.
4.Support governance structures (internal reporting, director meetings etc.), ensuring decisions are well informed and documented.
Human Resources & People Operations
1.Oversee recruitment, onboarding, performance management, and staff development.
2.Ensure policies on equality, diversity, inclusion and wellbeing are embedded in how we work.
3.Foster a positive culture in line with Foxglove’s values.
Team Leadership & Collaboration
1.Lead the operations team, ensuring clarity of roles, responsibilities, performance and support.
2.Work closely with the rest of organisation including the legal teams and advocacy to ensure operations enables, not hinders, impact.
3.Contribute to organisational strategy, helping translate strategic ambitions into operational plans.
Person specification
Below are the essential and desirable criteria for a successful candidate.
Essential
·Minimum of 5-7 years of senior operations / finance / business operations experience, including line management
·Strong experience of budgeting, forecasting, audit & financial compliance
·Excellent strategic thinking and planning skills, able to bridge between high-level strategy and operational detail
·Strong risk-management and governance experience; familiarity with compliance, data protection / GDPR, employment law etc.
·Highly organised and able to manage multiple priorities; excellent time-management skills
·Excellent verbal and written communication skills; ability to present complex operational, financial or legal information clearly
·Strong collaboration skills; ability to work across teams; good leadership and people management skills
Desirable
·Qualified accountant (e.g. ACA, ACCA, CIMA or equivalent), with proven experience in financial oversight and reporting
·Experience of operating in non-profit / mission-driven / legal organisations
·Legal or compliance experience
·Experience of international operations, dealing with cross-border legal / regulatory issues
·Experience of change management and scaling teams or systems
·Understanding of, or interest in, legal, tech justice issues
·Experience of hybrid / remote team leadership
·Experience with fundraising finances, grants management, donor reports
Length and salary
This is a permanent full-time role with six-month probation period.
How to apply
Please make your application via the link to Applied provided by 9am on Tuesday 10 February (please disregard Charity Jobs' deadline), answering the application questions and uploading your CV. We will not review applications sent via a job board or to our email. Applications will be reviewed on a rolling basis with first round interviews likely to take place in mid February for selected candidates.
Foxglove does not use AI in its recruitment processes, except to detect applications for AI use. As a tech-justice organisation, we ask the same of our candidates.
Foxglove is growing and we are striving to build a team that is inclusive. We will create a diverse and adaptable environment where we support people to do their best work. We believe an effective and creative team is made up of people from different walks of life. You can read more about how we work and what we offer our staff on our website.
If you require any reasonable adjustments to complete this process, or have any questions, please get in touch with us.
If you would like to know more about how we process your data as part of the recruitment process you can read our recruitment data use policy on our website.
Foxglove is an independent non-profit organisation that fights to make tech fair.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About us
Since its foundation in 1876, members of the Physiological Society (‘the Society’) have made significant contributions to our knowledge of biological systems and the treatment of disease. The Society promotes physiology and supports those working in the field by organising world-class scientific meetings, offering grants for research, collaboration and international travel, and by publishing the latest developments in its leading scientific journals.
The role
The DME will support all aspects of journal operations, including Editorial Board administration, performance analysis and meeting coordination. The role involves maintaining journal web content, supporting peer review and production workflows, and identifying commissioning opportunities to sustain strong special issue pipelines. You will promote journal content through social media, newsletters, virtual issues and press activity, administer journal prizes, and support publication ethics cases in line with COPE guidelines. The post also includes representing the journals at national and international conferences, contributing to marketing strategy with publishing partners, supporting Physiological Reports operations meetings, and providing flexible support across the Publications Team and wider Society activities as required.
They will work closely with the Managing Editor, Head of Publishing, Peer Review Team, Editors-in-Chief and Editorial Boards providing support where required.
The full job description is attached.
About you
You will have a strong academic background (preferably in life sciences), at least two years’ experience in journal publishing, and excellent communication and organisational skills. You’ll be confident working with data, managing multiple projects to deadlines, and collaborating with a wide range of stakeholders. A proactive, detail-oriented team player with a positive, can-do attitude will thrive in this role.
The client requests no contact from agencies or media sales.
Situated within beautiful gardens and grounds, the Royal Hospital for Neuro-disability (RHN) is a leading national centre of excellence and one of the longest-running charities and independent hospitals in the UK.
Set in a stunning Grade II listed Victorian building, the RHN provides adult person-centred services across the entire care pathway—from post-acute rehabilitation to end-of-life care—for people with complex neuro-disabilities and their families. Underpinned by a strong research and education framework, the RHN is more than a hospital; it is a vibrant community where residents engage in music, art, and holistic support to achieve the best possible quality of life.
The role:
A fantastic new opportunity has arisen at the Royal Hospital for Neuro-disability for an ambitious and strategic Head of Fundraising to lead and expand the RHN’s income generation and manage and drive a high performing team.
The Head of Fundraising will be responsible for generating income from all fundraising income streams: Community, Events, Corporate, Trusts and Foundations, Legacy and Direct Mail (Donor Development). They will oversee all aspects of fundraising, including developing and implementing the Fundraising Strategy, managing key donor relationships, driving forward any capital appeals and leading a team of fundraising professionals.
Who we are looking for:
We are looking for a passionate, positive and highly experienced individual with a proven track record in senior fundraising roles within the charity sector and experience of successful income generation. Candidates must be skilled on donor stewardship and stakeholder engagement, as well as being a confident and engaging public speaker. Knowledge of fundraising standards and best practice are essential.
Main objectives of the role:
- Establish fundraising priorities and set fundraising goals in line with the wider organisational strategy
- Achieve the fundraising target and KPIs
- Lead on the organisation of a full calendar of fundraising events and activity and ensure applications are made in a timely manner
- Engage with Fellows, Trustees and volunteers to ensure wider RHN engagement
- Engage with internal teams to ensure the timely promotion of events, activities and to ensure engagement
- Work with clinical service teams particularly those areas fully funded by fundraising, to provide case studies and outcome reports
- To work closely with the Communications team to fully utilise social media and the RHN website for all fundraising events and activities.
- Act as the primary contact for volunteer committees and external partners as necessary
We are happy to consider applicants who are looking to work part-time for a minimum of 3 days a week.
Candidates must be willing to work occasional evenings and weekends for events.
What we can offer you:
- Generous annual leave entitlement
- Hybrid working – a strong on-site presence is required for this role with a minimum of 3 days working on-site per week expected (pro rata for part-time)
- Free counselling and therapy sessions and other mental wellbeing support through our partner CIC Wellbeing
- Get involved in our free on-site wellbeing programs, including weekly yoga, and monthly pottery club (we are the UK’s only hospital with its own kiln)
- Financial support services such as low-interest loans and help with savings accounts through our partnership with London Capital Credit Union
- Join our wellbeing networks to connect with people in our hospital; we have a Pride network, Women’s network, and our Race Equality network. We also have heritage events to celebrate the diversity of our workforce – most recently we had a South East Asian celebration.
- Free on-site parking (rare in London)
- More benefits: Cycle2Work scheme, tech purchase support scheme, Blue Light Card discounts, and more.
Want to find out more?
We would be delighted to have an informal conversation with interested applicants and provide more details on the role, team and the RHN! Please vist our website to view our full Job Description and learn more about us.
The RHN is a charity, independent from the NHS but working closely with it, to provide the best possible care for people living with neuro-disability.

The client requests no contact from agencies or media sales.
This is a unique chance to combine clinical expertise, leadership, and compassion in a role that can make a genuine impact on people’s lives.
Together, we improve the lives of local people affected by cancer. We provide wraparound holistic support, information, education and wellbeing services to people affected by cancer across Norfolk and beyond. As demand for our services continues to grow, we are seeking an exceptional Director of Charitable Operations to join our Executive Leadership Team. In this pivotal role, you’ll help shape the future of our work and ensure we continue improving the lives of local people affected by cancer.
About the Role
As a key member of Big C’s Executive leadership team, you will bring a specialist knowledge of cancer and act as an ambassador for the charity in this area of expertise.
You will serve as the clinical lead for the charity with leadership and management responsibilities of our Cancer Support Centres and Hubs, our Health Academy programmes, and of the teams that deliver them. This includes collaborating with internal colleagues and external partners to ensure the delivery of high-quality, sustainable services for anyone affected by cancer. An example we are proud of is the practical help with social and financial concerns through our Citizens Advice welfare advisors.
You will also support the Chief Executive with the strategic development and direction of Big C’s cancer support services and health academy programmes. This role requires clinical expertise and demonstrable experience to successfully lead the delivery of Big C’s charitable operations to meet rising demand.
On occasion, like other members of the Executive team, you will be required to deputise for the Chief Executive in their absence.
Location: You will be based in Big C’s office in Centrum, a bright and modern building on Norwich Research Park. Informally, some home working is possible, but you will need to work from the office and other Big C sites regularly.
Hours: 35 hours per week
Salary: £60,000 to £65,000 per annum (subject to skills and experience)
Contract: Permanent
About You
You will be an experienced clinical leader with a strong track record of operating at a senior level, ideally within healthcare or the charity sector. Above all, you will share Big C’s commitment to ensuring that people affected by cancer receive outstanding care, support and education when they need it most.
You will bring:
- Recognised clinical expertise and professional registration, with demonstrable experience in cancer care or related services.
- Strategic leadership experience, with the ability to translate vision into practical, high-quality service delivery.
- Strong people leadership skills, with a compassionate, inclusive and values-driven approach.
- Experience of governance, safeguarding and working effectively with Boards or Trustees.
- Financial and commercial awareness, including budget management and income generation.
- Credibility and confidence to represent Big C with partners, funders and stakeholders.
About Big C
Big C is one of East Anglia’s largest cancer charities, having raised £50 million in 45 years. Each year, our supporters help us raise around £3 million to support people affected by cancer in our community.
We provide holistic care through Cancer Support Centres and Hubs, as well as online and telephone support via our Virtual Support Centre. Income comes from donations, local businesses, grants, legacies, and 12 charity shops across the region.
Why Big C?
Committed to equity, diversity, and inclusion, Big C was recently awarded Gold Accreditation for the third time running in the Best Employers Eastern Region 2025 and offers a supportive environment that values wellbeing and work/life balance.
Our benefits include:
- 33 days holiday (FTE, including bank holidays)
- 5% employer pension contribution
- Company sick pay and life assurance
- Health Cash Plan and Employee Assistance Programme
- Cycle to Work Scheme
- Some hybrid working with some flexibility in hours
- Opportunities for professional development
Apply Now
Closing date for applications: Monday 26 January 2026
Please take a look at the vacancy pack for further information and the job description.
When applying, please complete the online application fully. Information to support your application can be in your attached covering letter or as indicated in the application.
If you prefer to apply in a different way or require information in an accessible format, please contact Caroline Roberts, People Manager.
Big C are committed to safeguarding and promoting the welfare of vulnerable adults, young adults and children and expect all staff and volunteers to share this commitment.
This role requires an enhanced Disclosure and Barring Service (DBS) check and a barred list check. Additionally, your application plays an essential part in our choosing the right person for this position.
Together, we improve the lives of local people affected by cancer.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
The post holder will be expected to demonstrate full commitment to the vision and values of Willowbrook Hospice. The role will be crucial in ensuring we are able to ‘Deliver the best care, delivered with compassion for our community’.
The Head of Finance’s key priorities, in close collaboration with the Executive Leadership Team, are to lead and support the strategic and annual financial planning processes, and to prepare and analyse accurate and timely financial information for the Board of Trustees and the Directors of the Trading Company, ensuring compliance with all external financial reporting requirements.
Main Duties:
1. To provide an effective and accurate financial management and accountancy service to the Executive Leadership Team, Board of Trustees and Directors of the Trading Company.
2. Prepare annual budgets and monitor performance on a monthly basis against plan by the preparation and issue of monthly budget statements. Make recommendations on costing assumptions to be included within all budgets. For example, inflation rates.
3. Support the strategic direction of the business by leading on the preparation of 5 year financial forecasts to support strategic planning and to ensure the long term financial viability of the business.
4. Prepare and maintain financial accounts in a timely fashion and ensure they are consistent with external financial reporting standards and requirements.
5. Provide monthly financial information to the Executive Leadership Team, Board of Trustees and Directors of the Trading Company.
6. Prepare cash flow reports on a regular/quarterly basis and monitor cash requirements and advise the Board of Trustees, Directors of the Trading Company and Executive Leadership Team on the liquidity position of the business.
7. Provide advice on all financial matters, including issues arising in connection with charity legislation, to ensure that the business meets its legal financial obligations and complies will all external regulatory requirements.
8. Liaise with H.M. Revenue and Customs and VAT consultants regarding records and payments and ensure compliance with all regulations.
9. Ensure the provision of a monthly payroll service and ensure delivery of an accurate, reliable and quality payroll service to all staff.
10. To liaise with all regulatory external bodies in connection with any financial or charity matters, i.e. auditors, accountants, bank, solicitors, Charity Commission, Companies House, insurance company, pension advisors and others.
11. Annual completion of the Charity Commission self-assessment, ensuring that we comply with best practice.
12. Attend the meetings of the local networking groups as required.
13. Review and monitor performance of the business’s investments and provide up to date reports to the Board of Trustees, enabling them to make appropriate investment decisions.
14. As part of financial reporting, complete regular analysis of all income and expenditure, supporting budget holders as required to identify areas where cost savings and efficiencies can be made.
15. Support in the preparation of business cases as necessary across the business.
16. Support in the preparation of benchmarking information to assist in the determination of opportunities to improve the organisation’s financial position.
17. Support the business’s efforts to maximise income from all sources providing financial information and attending committees and other forums as required to assist in this.
18. Develop and maintain an asset register of all property across the business. Ensure capital accounting policies are agreed annually by the Finance Committee.
19. Ensure appropriate financial procedures, financial governance and policies are in place across the business and ensure they are regularly reviewed and appropriate.
20. Ensure good systems of financial control and checks are in place for all assets.
21.To manage and support staff in the Finance Department, ensuring they have the right knowledge and skills to carry out their duties effectively.
22. Ensure that all members of the leadership team (ELT and SLT) and the board have the necessary knowledge and support regarding financial matters including the provision of training if necessary.
23. Attend committees and key meetings to present relevant financial information at the request of the Executive Leadership Team, Board of Trustees and Directors of the Trading Company.
Performance Standards:
1. Annual income and expenditure budgets are approved annually and monitored monthly.
2. Management Accounts are aimed to be completed within 10 working days of month end and available for the Executive Leadership Team, Board of Trustees and Directors of the Trading Company.
3. Regulatory requirements are met as and when they fall due.
4. The provision of an accurate and reliable set of annual financial statements.
5. Meet with statutory and external organisations in a timely and professional manner.
6. Quarterly VAT returns, Annual Corporation Tax returns and other statutory returns are submitted in a timely manner.
7. With regard to financial records and reporting, to comply with and meet the standards of the Care Quality Commission.
8. Completion of all Charity Commission regulatory requirements.
9. Ensure that we have robust financial systems in place for all assets and liabilities incorporating monthly reviews of creditors and debtors.
10. Ensure financial information requirements of the Executive Leadership Team, Board of Trustees and Directors of the Trading Company are met in a timely manner.
11. Ensure that the business has financial systems and processes in place that will comply with regulatory requirements for healthcare services.
12. Be an active member of the Senior Leadership Team participating in all relevant meetings contributing where possible, to the achievement of business objectives.
13. To take rotational responsibility as Out of Hours Duty Manager, if required.
14. Provide advice, support and information to the Executive Leadership Team; Board of Trustees and Directors of the Trading Company on financial matters enabling the business to meet its objectives.
General Duties:
1. To liaise with Head of Human Resources to advise, where necessary, on all salary and pension matters, keeping up to date with changing legislation.
2. To communicate with the banks, HMRC, Department of Work and Pensions and all other relevant external bodies regarding all pension, tax and National Insurance issues.
3. To liaise with all Senior Leadership team colleagues to ensure payroll data is accurate and kept up to date.
4. To liaise with the Head of Fundraising in matters relating to fundraising income and expenditure and the fundraising and lottery database, ensuring that any information is an accurate reflection of income and expenditure.
5. To liaise with the Head of Retail in matters relating to the trading company’s income and expenditure, ensuring that all information provided is accurate.
6. To verify that insurance cover is appropriate and adequate for the various business functions and to ensure that it is kept up to date.
7. To ensure that there is compliance across the business with financial statutory regulations and internal financial policies.
8. Ensure that there is a robust information governance regime across all financial matters across the business.
9. To undertake and manage the annual appraisal process for the Finance Team, identifying any training and development needs.
10. Ensure that all members of the Finance Team attend mandatory and statutory training as required and that evaluations are undertaken to monitor effectiveness.
11. The post holder will adhere to all relevant legislation and policies of the business.
12. Any other reasonable duties as directed by the Executive Leadership Team, the Boarof Trustees and Directors of the Trading Company.
The client requests no contact from agencies or media sales.
About Mesothelioma UK
Mesothelioma UK is a national charity dedicated to supporting anyone affected by mesothelioma, a rare and aggressive form of cancer caused primarily by asbestos exposure. Our mission is to help people live better and longer, champion equitable access to improved treatments, advance research, and amplify the voices of those living with mesothelioma. We are proud to provide specialist nursing, information, research, and advocacy services across the UK.
The Opportunity
As our founder and current CEO steps down, we are seeking a visionary and values-driven Chief Executive to lead Mesothelioma UK into its next chapter. This is a pivotal moment for the charity, offering the chance to build on our strong foundations and drive forward our ambitious strategy to improve outcomes for all those affected by mesothelioma.
About the Role
Reporting to the Board of Trustees, the Chief Executive will:
- Inspire and lead a high-performing team, including our unique NHS-based nursing network.
- Develop and deliver organisational strategy and operational plans.
- Ensure robust financial management and income generation.
- Build strong relationships with stakeholders including the NHS, donors, partners, and research teams.
- Act as an ambassador for the charity, raising our national and international profile.
- Uphold our commitment to equity, diversity, and inclusion.
About You
We are looking for an exceptional leader who brings:
- Proven experience at CEO, Director, or equivalent senior level in a non-profit or health sector environment.
- A track record in leadership, strategic planning, financial management, governance and fundraising.
- Strong people management and stakeholder engagement skills.
- Passion for our mission and values, with high ethical standards and integrity.
- The ability to inspire, motivate, and unite staff, volunteers, and partners.
What We Offer
- Salary circa £75,000 (negotiable, dependent on experience)
- 10% employer pension contribution
- Health Cash Plan & Employee Assistance Programme
- Flexible working arrangements
- The chance to make a profound difference to people’s lives
We are a national charity dedicated to supporting people affected by mesothelioma through expert care, information, and advocacy.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Head of Programmes / Programmes Director, Level Water
What we're building
Level Water exists to solve a problem that shouldn’t exist: too many disabled children are still missing out on high-quality swimming lessons.
We’ve built a delivery model that works. Families trust us. Pools want to work with us. Funders back us. We’re well-funded (80% unrestricted) and responding to growing demand.
Now we’re entering the next stage: scaling what works without losing quality, care, or joy. This role sits right at the heart of that mission - leading not just how our programmes are delivered, but how we define, measure, and grow our impact.
We’re Level Water - a founder-led charity solving unequal access to swimming for children with disabilities. We’re not a typical charity. We own our swim events and run them like a business, creating a sustainable income stream that directly funds our programmes. That model gives us the freedom to move fast, test ideas, and build something that doesn’t exist anywhere else.
Because we’re self-sustaining, we can make clear, confident decisions about our programme and impact direction. If you want to help tackle unequal access to sport - and shape how a modern charity designs, delivers, and measures programmes at scale - this is your chance.
The opportunity
This isn’t a “keep programmes running” role.
This is a build, lead, and scale a national delivery model role.
As Head of Programmes, you’ll own how Level Water’s programmes are designed, delivered, improved, and expanded. You’ll take a proven model, design for growth and help turn it into something category-defining - working at pace, making smart decisions, and setting the standard for what inclusive swimming can look like across the UK.
You’ll work closely with the CEO and senior team, lead our brilliant programme function (a Training and Excellence Manager and Programmes Officer), and bring energy and momentum to a part of the organisation that sits right at the heart of our impact.
If you’re excited by growth, complexity, and building something that really matters, you’ll thrive here.
If you’re looking for a role where you can play it safe, this probably isn’t it.
What you’ll actually own
Programme design, quality & scale
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You’ll own how Level Water’s programmes are designed, delivered, and grown - now and into the future.
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Set the strategic direction for our lesson delivery model, ensuring it scales without losing quality, care, or joy.
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Lead and develop the Programmes team, setting clear priorities, standards, and ways of working.
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Ensure programmes are safe, inclusive, effective, and consistently high-quality as delivery expands.
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Build the systems and processes that make great delivery easier at scale, not harder.
Impact, learning & continuous improvement
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You’ll define how we understand, measure, and improve our impact - and use learning to drive better delivery.
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Ensure we gather meaningful insight from families, swimmers, teachers, and partners.
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Turn data and feedback into clear learning that actively shapes programme decisions.
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Lead Level Water’s approach to impact reporting for funders, partners, Trustees, and the Board, alongside the Senior Leadership Team.
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Set clear success measures and use them to guide prioritisation, iteration, and growth.
Strategic partnerships, funding & sector influence
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You’ll build the relationships and credibility that enable sustainable programme growth and wider change.
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Build and manage strategic partnerships with national pool operators and delivery partners.
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Secure and manage national agreements that unlock scale and improve access.
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Work closely with Fundraising to shape strong, realistic programme content for grants and funding proposals.
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Own the programme side of grant-funded delivery, ensuring work is well planned, delivered to a high standard, and reported with clarity and confidence.
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Represent Level Water externally as a credible, influential voice in inclusive swimming, helping to shift culture and practice across the sector.
Who we’re looking for
We care far more about how you work than where you’ve worked or what sector you come from. You don’t need a background in swimming. You don’t need charity experience. What matters is how you think, how you lead, and the energy you bring.
People who thrive here have:
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Ambition for growth. You’re excited by the moment where something good needs to scale - and you want to help shape what comes next, not just maintain what already exists.
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Ownership and momentum. You take responsibility, spot opportunities, and move things forward. You don’t wait for perfect information or permission before acting.
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The ability to hold strategy and delivery together. You can zoom out to set direction and zoom in to make sure things actually work - and you know when each is needed.
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Confidence leading through change. You’ve helped programmes or services evolve through growth, complexity, or transformation, and you’re comfortable making decisions in imperfect conditions.
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Strong relational leadership. You build trust quickly, bring people with you, and create credibility with partners, teams, and senior stakeholders.
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A solutions-first mindset. When things get complicated (and they will), you stay calm, pragmatic, and focused on what will move things forward.
Bonus points if:
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You’ve worked in a scale-up, start-up, or fast-growing organisation.
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You’ve built or reshaped delivery models, partnerships, or systems as things grew.
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You’re motivated by impact and inclusion, and want your work to genuinely change lives.
If this sounds like you - and you’re excited by the challenge of building something ambitious with real-world impact - we’d love to hear from you.
Why Level Water?
Our values - Bold, Driven, Personal, and Joyful - shape how this role shows up in practice. You’ll be expected to bring ambition, move with purpose, care deeply about people, and help build programmes that feel genuinely joyful to be part of.
Bold.
This isn’t a “run what already exists” role. You’ll challenge assumptions, set direction, and help shape the future of inclusive swimming. We want your judgement, your ideas, and your confidence to make clear calls.
Driven.
We’re growing fast, and programmes sit at the centre of that growth. If you’re ambitious about scale, impact, and building something that lasts, there's a real opportunity here to lead what comes next.
Personal.
We’re founder-led and people-first. You’ll work closely with families, partners, and colleagues, balancing high standards with empathy, clarity, and care.
Joyful.
Swimming should be positive, empowering, and fun - especially for children who’ve too often been excluded. You’ll help ensure our programmes don’t just deliver outcomes, but create experiences that build confidence, independence, and a lifelong love of the water.
Practical details:
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Flexible working: remote, hybrid, or (even better) office-based in Tunbridge Wells, your choice.
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You'll attend weekend events throughout the summer.
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Some travel required to pools, partners, and events (including occasional weekends)
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Salary: Head of: £46k-57k (depending on experience)
How to apply
We want to hear from you in whatever way best shows us who you are and how you think.
Get creative. We really want to get a feel for your personality and style. A traditional CV and cover letter? Great. A video introduction? Awesome. Whatever format helps you shine and show us who you are.
Here's what we'd love to know:
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What’s the boldest change you’ve delivered that improved outcomes for the people your programme existed to serve - and what did you personally do to make it happen?
Before you apply:
If you've got questions about the role, the team, or whether this might be right for you, please reach out. I'm Lucy Powell, Operations Director at Level Water, and I'd genuinely love to chat.
Deadline:
We're reviewing applications on a rolling basis and will close this advert once we've found the right person. So if this excites you, don't wait, but do take the time to show us who you really are.
We'd rather see your best work than a rushed application. If you need a bit of time to put that together, talk to us.
We're excited to meet you. Let's build something brilliant together.
We equip pools and leisure providers across the UK to deliver specialist swimming lessons for children with disabilities.



Location: Remote working (with some travel across The Girls’ Network regions in England as required)
Reports to: Head of Programmes and Impact
Salary: £37,000 per annum
Contract: Permanent/Full-time, 37.5 hours per week
Direct Reports: Up to 8 Programme Facilitators
Closing Date: Friday 29th January at 9AM
Interviews: 1st stage interview to be held between 4th & 5th Feb, 2nd-stage interview to be held on 13th Feb
About The Girls’ Network:
The Girls' Network is a national charity with a mission to inspire and empower girls from the least advantaged communities by connecting them with a network of professional women role models and volunteer mentors. We believe no girl should have her future limited by her gender, ethnicity, background, or parental income. Our vision is a future where all girls are supported to realise their ambitions, discover their self-worth, and shape their own futures.
We partner with secondary schools and colleges across multiple regions in England, including London, Merseyside, Portsmouth, Southampton, Sussex, Tees Valley, Tyne & Wear and the West Midlands. We match girls aged 14–19 with trained volunteer mentors for one-to-one support. Additionally, we offer group mentoring, workshops, and access to an Ambassador Community that provides continued opportunities for development, career support, and connection.
Role Summary:
The National Programmes Manager is responsible for leading, managing, and developing a team of regionally dispersed Programme Facilitators to ensure consistent, high-quality delivery of The Girls’ Network programmes across all localities. The post-holder drives programme performance and quality through effective people leadership, robust performance management, and the use of SMART objectives to ensure KPIs are met and organisational outcomes are achieved.
A core element of the role involves embedding best practice across all aspects of programme delivery and maintaining a strong, consistent approach to safeguarding through our work with children and young people. The post-holder is expected to be an experienced, supportive, and proactive leader, confident in managing performance, developing staff, and supporting team wellbeing and professional growth.
For full details of the role’s responsibilities and person specification, please refer to the attached job description, together with a candidate pack designed to support you throughout the recruitment process.
How to apply
Please apply as soon as possible. You will be asked to complete your application by submitting your CV and answering a few application questions.
Appointees are subject to a DBS check. You must have the right to work in the UK to apply.
Diversity at our core
The Girls' Network is an equal opportunities employer. We are committed to encouraging equality and diversity among our workforce and eliminating discrimination. In line with the Equality Act 2010, if you require any reasonable adjustments to support you with any stage of this recruitment process, please contact the People team.
Our Benefits
- 27 holiday days per year, plus public holidays (pro-rata for part-time staff)
- Option to purchase up to 5 additional days of annual leave every year
- Gifted birthday leave
- 3 days volunteering leave per year
- Extended and comprehensive sick pay policy
- Enhanced Family Leave pay policy
- Pension scheme
- Annual professional development fund to help you grow
- 24-hour Employee Assistance Programme for wellbeing support
- Benefit from flexible, remote working options with a full suite of home office equipment.
- A dedicated Girls’ Network buddy, available beyond the induction period for ongoing support
Our mission is to inspire and empower girls from the least advantaged communities by connecting them with a mentor and network of female role models.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Contract length: Permanent
Location: North West London
Hours per week: 35, working Sunday - Thursday, 9am-5pm
Salary: £28k-£34k pa depending on experience and knowledge
Closing date for applications: Saturday 31st January 2026. First round interviews will be conducted via Microsoft Teams; interested candidates are encouraged to apply as early as possible
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Every dog and cat in need deserves expert, personalised care and support, and to be loved. When you work for Mayhew, you understand that better than ever.
We’re a passionate, committed and diverse team of c80 staff and c150 volunteers, here for dogs, cats and communities in the UK, in Afghanistan and in Georgia. We offer expert veterinary care, rescue and rehoming services, programmes in the community and guidance and support to improve the lives of dogs and cats in need.
We do our best for dogs and cats in need every day, working with colleague across the sector to improve their lives and to give them the care, support and love they deserve. But it’s our warmth, creativity and care that touch lives. Here, we take the time to really get to know the dogs and cats we care for and those who love them.
At our North West London Home, we are recruiting a Head of Kennels who will share our compassion and commitment for animal welfare to provide front line leadership to our team of Kennel and Animal Care staff and volunteers. We care for up to fifteen dogs on site, in addition to dogs placed into foster homes. Our Head of Kennels is responsible for managing the day-to-day smooth running of our kennels and maintaining the wellbeing of all dogs in our care, so that their individual physical and psychological needs are catered for adequately, and in line with our standards and ethics.
This is a high profile and hugely important role for Mayhew as our Head of Kennels oversees each dog's journey through Mayhew from in-take to assessment and then to rehoming. Working with staff and volunteers across the Home, foster carers, adopters, other charities and rescues and members of the public, our Head of Kennels is instrumental in ensuring that our dogs have all they need - from feeding, exercising, cleaning, and socialising to finding their perfect forever home. This role can be physically and emotionally demanding but is also hugely rewarding; you can view some of our amazing rescue stories here.
Leading a small team, our Head of Kennels is responsible for managing all aspects of our dog in-takes, adoptions, fostering and Pet Refuge (read more here), managing our capacity to ensure we help as many dogs as we can and ensuring our dogs are rehomed to a home suited to their individual needs as soon as possible.
We offer a caring and supportive team and the chance to make a lasting difference to the lives of dogs who rely on us.
Generally, you will:
- Lead and manage our kennels and ensure the very best care and support is given to each of our dogs
- Proactively, collaboratively and resourcefully maintain relationships with volunteers, foster carers, adopters, other rescue managers and other colleagues in the wider Mayhew community
- Manage your team in an inclusive and collaborative way, enabling and empowering them
- Engage and collaborate with senior staff to ensure effective delivery of our strategic and operational goals
To be successful in this role, you need relevant experience in:
- Experience working with dogs, preferably in a shelter environment
- Knowledge of dog behaviour, training and welfare
- Experience of successfully motivating, managing, and developing a high performing team and managing performance
- Experience of effectively managing competing and changeable priorities, a high workload and multiple complex issues and tasks
Please note that successful candidate(s) will be asked to evidence of their Right to Work in the UK post-job offer – we do not hold a sponsor licence therefore we are unable to provide Visa sponsorship.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Prison Fellowship (PF) is seeking a dynamic and highly motivated Head of Volunteer & Church Engagement to lead and develop our work with volunteers and churches across England and Wales.
Reporting to the Chief Executive and sitting on the Senior Leadership Team, this role offers both strategic influence and hands-on leadership. You will shape the development of PF’s volunteer engagement and church partnerships, ensuring that volunteers are inspired, equipped and mobilised to deliver transformational support for people in prison and their families.
You will lead volunteer recruitment, induction and leadership development, supporting a large and geographically dispersed volunteer base. Working closely with colleagues, you will help ensure volunteers are aligned with PF’s programmes and priorities, while developing new and innovative ways for people to engage in PF’s work.
A key element of the role is church engagement. You will develop and lead PF’s church engagement strategy, building and sustaining strong relationships with churches across denominations. You will represent PF at churches, events and festivals, and work with the Chief Executive to cultivate relationships with senior and denominational church leaders.
About you
The successful candidate will have experience in volunteer management and leadership development, strong communication and public-speaking skills, and a good understanding of the UK Church. You will be a collaborative and resilient leader, able to think strategically while delivering operationally. Experience in a faith-based organisation is essential, and experience in prisons or criminal justice is desirable.
Working arrangements
The role requires regular travel across England and Wales, flexibility to work evenings and weekends as needed, and operates on a hybrid basis combining national travel, home working and PF’s London office.
Genuine Occupational Requirement:
This role is subject to a Genuine Occupational Requirement for the post holder to be a practising Christian, in accordance with Schedule 9 of the Equality Act 2010.
Are you a commercial, values-led leader, who’s looking for a role that gives you the opportunity to shape ambitious new plans and to deliver real impact to your hospice community? Retail at St Nicholas Hospice Care is more than shops — it’s a vital engine that generates over £1m in unrestricted income every year, helping us to ensure everyone in our communities has support, dignity and choice when facing dying, death and grief.
We are entering an exciting new phase, with ambition to grow our retail offer both on the hight street and online, and we’re looking for an exceptional Head of Retail to lead it.
This is a senior role overseeing our entire retail operation: a network of seven shops across West Suffolk, a growing online presence and a donation centre, all delivering high-quality retail experiences while maximising trading and Gift Aid income. You’ll be a key member of the Income Generation Directorate and the Hospice Leadership Team, giving you the opportunity to shape strategy and drive results that truly matter.
If you’re a commercially minded retail leader who thrives on purpose as much as performance, this is a rare opportunity to make a real impact.
Your role
You will:
- Lead, inspire and develop shop managers, staff and volunteers across multiple sites.
- Drive income growth through clear strategy, strong operational planning and performance management.
- Ensure all retail environments reflect our brand, values and commitment to outstanding customer service.
- Lead stock management, merchandising and donation strategies to maximise return.
- Build strong community engagement and supporter relationships.
What you’ll bring
You’ll have:
- Experience leading multi-site retail operations (charity and/or commercial experience welcomed).
- Strong commercial awareness and a track record of improving performance.
- Excellent leadership skills, with a strong focus on coaching, development and engagement to empower your team to achieve success.
- Sound knowledge of charity retail governance, legal and regulatory requirements.
- Confident communication, planning and problem-solving abilities.
Why join St Nic’s?
We offer:
- The opportunity to work for a brilliant life enhancing local hospice, increasing its income and profile to support more patients and their families.
- A supportive, values-driven working environment.
- Ongoing learning and development opportunities.
- Health Cash Plan and wellbeing programme.
- 25 days’ annual leave, increasing with length of service (up to 29 days).
- Competitive pension plan (up to 8% company contribution).
- Life assurance (2x annual salary).
- Free parking and subsidised on-site bistro.
- The opportunity to work from home 1 to 2 days per week.
The client requests no contact from agencies or media sales.
Are you an experienced leader in homelessness or housing? We’re seeking a Head of Homeless Services to drive innovation, support our team, and shape the future of our vital Restart service.
About Resolve
Resolve supports people facing some of the most difficult challenges in life, substance misuse and homelessness. Our aim is to help individuals move towards stability and independence, building safe, positive and sustainable lives.
We deliver this through two main services. Our Restart Homeless and Rough Sleeping service provides targeted rough sleeping outreach, supported accommodation for 14 tenants and long-term guidance to help people to move forward and avoid returning to homelessness. In addition our Drug and Alcohol Treatment service, based in Welwyn Garden City and Letchworth, provides abstinence-focused, psychosocial support for people seeking recovery.
We are entering an exciting period of growth, with a refreshed brand and website, and a passionate team driving innovation across our services. We have a new strategic plan which looks to expand services, guided by our values of Trust, Passion, Partnership and Respect, to reach and help more people.
With the Government’s National Plan to End Homelessness and Welwyn Hatfield Borough Council’s new Homeless and Rough Sleeping Strategy, this is a great moment to join Resolve and help shape the future of homelessness and rough sleeper support in our community.
Purpose of the Role
The Head of Homeless Services will lead, develop and deliver all aspects of Resolve’s Restart service. You will oversee rough sleeping outreach, accommodation and intensive one-to-one support, ensuring people move towards secure housing and improved wellbeing.
This is both a strategic and hands-on role. You will inspire a dedicated team, drive service innovation, and strengthen partnerships across the sector, while ensuring high standards of care, safeguarding and compliance. Above all, you will play a key role in shaping the future of Resolve and making a lasting difference for people experiencing homelessness and substance misuse.
Salary: £35,000 – £40,000 (salary conditional on pending salary review)
Location: Hatfield, Hertfordshire (with regular travel across Welwyn Hatfield Borough and occasional travel to Letchworth)
Hours: Full-time, 40 hours per week (including a 30 minute per day paid break)
Holiday: 36 days annual leave including bank holidays
Contract Type: Permanent
Reports to: Chief Executive Officer
Key Responsibilities
- Service Leadership & Delivery
- Team Management & Development
- Organisational Leadership
- Monitoring, Evaluation & Compliance
- Partnership & External Relations
Person Specification
- Proven experience in the homelessness or housing sector.
- Confident in engaging with vulnerable individuals, including those in crisis.
- Significant team and people management experience.
- Excellent communication skills – verbal, written and interpersonal.
- Strong organisational and IT skills, including Microsoft Office, Teams and case management systems.
- A values-driven approach and commitment to equality, diversity and inclusion.
- Ability to manage day to day operations and also think ‘bigger picture’ and longer term.
Why Join Us?
This is more than a management role – it’s an opportunity to make a real and lasting difference. You will:
- Lead a passionate team at a time of growth and renewal.
- Shape and develop innovative homelessness and rough sleeping services.
- Work in a supportive, values-driven organisation in the heart of the local community.
Benefits
- Flexible working options to support a healthy work / life balance.
- An informal, friendly and supportive workplace culture.
- Access to professional clinical supervision and support, helping you develop and maintain resilience in a challenging and meaningful role.
- Free on-site parking or costs reimbursed.
- Enhanced 36 days annual leave entitlement (including bank holidays).
Creating a society where people are empowered to live their best possible lives


The client requests no contact from agencies or media sales.



