Independent Age works to ensure that as we grow older, we all have the opportunity to live well with dignity, choice and purpose.  To achieve this we provide information, advice and connection services for older people; campaign on the issues that matter most to them around health and care, poverty and loneliness and provide capacity building support to others working in the sector.

Independent Age works to ensure that as we grow older, we all have the opportunity to live well with dignity, choice and purpose.  To achieve this we provide information, advice and connection services for older people; campaign on the issues that matter most to them around health and care, poverty and loneliness and provide capacity building support to others working in the sector.

This is an exciting time to join the charity as we transition to our new ambitious strategy for 2021 – 2023 and increase our profile, impact and reach so more people can live a happy, connected and purposeful later life. 

The Head of Finance plays a critical role at Independent Age, ensuring that our Finance Team deliver an excellent service to all our colleagues, and that the team’s work enables the delivery of our organisational strategy and thus increases our impact for older people. The postholder will also work together with our Director of Finance & Governance to provide strong financial leadership to the whole charity.

The ideal candidate will hold a professional accounting qualification and have previous experience of leading a finance team in the charity sector. You will be a technical expert, familiar with all aspects of the Charity SORP, current sector issues and the operation of VAT, tax and Gift Aid within registered charities. You will be a strategic thinker, and a strong problem solver with a drive to improve performance, and the ability to lead your team to achieve it. You will build strong relationships across the charity and inspire trust and confidence in stakeholders as well as within your team.  Most importantly, you will have a demonstrable passion for and affinity with our cause.

As well as a competitive salary we offer 28 days annual leave plus public holidays, a generous pension scheme with life assurance, learning and development opportunities, season ticket loans, a cycle to work scheme and an employee assistance programme.

We are passionate about diversity and inclusion and creating an environment where we can ALL be ourselves

Independent Age is committed to safeguarding and this role will require a DBS certificate.

Please note this role is London based but we are currently working from home due to COVID19.

For further details on how to apply please contact Leanne McCullough at Altum Consulting.  Please select How to Apply for their details.

Job purpose

Reporting to the Chief Executive, the Head of Finance and Operations is a key member of RSN’s senior leadership team (SLT), helping determine and implement our overall organisational strategy. The role oversees a budget of circa £1m and directly manages the Finance Manager and Operations Assistant. They work closely with the Head of Programmes and individual programme leads to oversee income and expenditure, ensuring that RSN’s work is delivered to budget and adequately funded, and that accurate financial reports are available to the SLT, CEO, trustees and donors.

Our Head of Finance and Operations takes a lead on enabling RSN’s team to serve young asylum seekers and refugees as effectively and efficiently as possible: overseeing our HR, legal responsibilities, working environment and everything that goes on behind the scenes to resource and support our service delivery. The postholder will develop and undertake their role through the lens of our organisational ethos, seeking to embed and uphold RSN’s values across all their work streams.

The postholder joins our team at a particularly exciting time, we launch our new strategy, continue our work to become a more actively anti-racist organisation, and take on a new name that better reflects our education-focused vision and mission. 

We are also beginning the refurbishment of an abandoned historic bank on Harlesden High Street, which will become an educational centre for young refugees, a social impact hub for the local area, and our home. When the refurbishment is completed (projected summer 2021), the postholder will also line-manage a Facilities and Community Manager, and will play a key role in ensuring RSN’s new premises have maximum social impact, for us and others.

Please see the attached Job Applicant Pack or scroll down the page for the role’s key responsibilities and the person specification. 

Job details and application process

Terms and conditions 

The role is full time and permanent - though we are a flexible employer and welcome applications from candidates interested in working 4 days per week. The role will be based at RSN’s office in Harlesden, north London (NB: the majority of our team are currently working from home due to Coronavirus and we anticipate this role doing the same until it is appropriate to return). The salary is band B - £37-45k pro rata (starting salary depending on the competencies and experience of the successful candidate). The package also includes 25 days leave and a pension.

As the role involves some contact with children and vulnerable young people and their data, the successful candidate will have to undertake a DBS check and all those invited to interview will be required to complete a self disclosure.

Application process

Applications (and any questions about the role) should be sent by email to Emily Bowerman  - jobs @ refugeesupportnetwork. org (no spaces). The closing date for applications is 9am Monday 7th December 2020.

Your application should comprise

• a full CV including a full employment history showing responsibilities held and relevant achievements

• a letter (maximum two sides of A4) telling us where you heard about this role and explaining:

• Why you would like to work for RSN (1 paragraph)

• How your experience, skills and character are a good fit for this particular role (main focus)

• Any contextual recruitment factors you would like us to be aware of (as appropriate, and please see below for more information)

Shortlisted applicants will be invited to participate in an initial phone call, undertake a short task and provide references, following which interviews will be held. Suitable candidates may be contacted to begin the phone call and task process before the deadline, and we encourage interested candidates to apply as early as possible. Please note that you must have a visa that allows you to work in the UK for the duration of your contract.

Contextual recruitment and reasonable adjustments

Exam grades and job titles are not the full picture - the context in which achievements were gained also matters. At RSN, we actively seek to recruit with the right mix of talent, skills and potential, considering the impact of the context in which a candidate has worked or studied.

We are an equal opportunities employer, and welcome applications from a wide range of candidates, including those with lived experience of forced migration, and from other backgrounds that are currently underrepresented on our team.

Additionally, if you feel you would require reasonable adjustments in order to carry out the role or attend an interview at RSN due to a disability, caring responsibilities or any other reason, please give details in your cover letter or get in touch with Emily Bowerman  - jobs @ refugeesupportnetwork. org (no spaces) - to discuss further.

Key responsibilities and accountabilities

Finance

• Together with the Chief Executive and Head of Programmes, oversee annual budget creation and on-going budget control

• Manage preparing of statutory accounts, audit, VAT and any other finance compliance (in partnership with our external accountants)

• Maintain financial projections and oversee financial reporting to SLT, trustees and funders (including the preparation of monthly management accounts)

• Track incoming resources through further developing and maintaining our Grant Management Information System

• Oversee outgoing payments, including oversight of tendering, payroll, expenses, etc

• Oversee mortgage and regular reporting to mortgage provider (Charity Bank)

Strategy, legal and governance 

• Identify, plan for and deliver all operational, financial and IT-related initiatives required to deliver on our ambitious growth objectives

• Continually improve operational systems, processes and policies in support of the organisation’s mission and ethos

• Oversee all legal contracts – including subcontracting and partnership working

• Oversee and further develop all organisational policies

• Ensure all policies are effectively implemented and that all staff remain up to date with necessary training and checks

• Ensure effective and appropriate risk assessment and management procedures are in place and implemented, including insurance and office risk assessments

• Provide governance support as requested by the Chief Executive (including registration of new trustees)

• In collaboration with our Head of Programmes, oversee and develop RSN's approach to meeting the requirements of UK GDPR, including staff training and data hygiene days

Human resources

• Oversee all employment contracts

• Oversee operations onboarding processes for all new starters

Information management

• Oversee database development and management

• Ensure organisation is working within the most efficient internal online file management systems and architecture, with appropriate access and permissions for staff and volunteers

Office, Logistics, Health and Safety

• Manage all premises contracts – both for tenants in our London office and as tenants across the UK

• Ensure health and safety standards are met across the organisation, including from staff who need to work from home

• Oversee all telephony and IT provision (landlines, staff mobiles and laptops etc)

Other 

• Maintain some form of direct contact with the young people RSN serves, as agreed with your line manager. This may involve mentoring one young refugee, attending sessions of our Youth Advisory Board or other comparable responsibility

Person specification

Experience

• Strong financial and commercial awareness, with a track record of setting and managing budgets

• Strong track record of financial analysis and preparation of financial reports

• Experience using an accounting system (such as Xero)

• Confident line manager with a track record of building and motivating teams

• Experience of drafting and reviewing contracts (both for employment and services)

• Experience of drafting and reviewing organisational policies

• Proven ability to develop, monitor and maintain management information systems and procedures to help teams work effectively Experience of managing operations in an office and/or community premises

• Proven administrative, leadership and management ability in organisational development

Skills 

• Ability to think strategically and convert strategy into detailed operational plans

• Ability to communicate effectively in person, in writing and over the telephone with individuals and with a wide variety of organisations and audiences and to research, analyse and interpret complex information and produce clear verbal and written reports

• Outstanding project management skills, meticulously well organised and reliable

• A quick learner with strong problem-solving abilities

• Ability to apply discretion in sensitive issues and maintain confidentiality at all times

• Flexible, proactive and able to work under pressure

• Ability to see the strategic, big picture, whilst maintaining excellent attention to detail

• A strong team player, who understands, values and speaks affirmingly of the work of others, being helpful, kind and sensitive to their needs

Other

We value the way in which a person works just as much as the actual work they do. To this end, we are seeking candidates with the following attributes:

• Character: Has integrity, earns trust and maintains confidences, and speaks plainly and truthfully

• Mission-led: Is engaged by RSN’s vision of enabling young refugees to build more hopeful futures through education

• Values-led: Shares RSN’s values and seeks to live them out in their work

• Ethos-led: Is motivated by personal core beliefs (whether Christian or not) and values playing a leadership role in an organisation which is founded on, and seeking to outwork, the Christian faith

This is a fantastic opportunity for someone to make sure Wellgate Community Farm remains a vibrant and important community resource for our local area. The post holder will be responsible for the day to day management of the farm, including managing the staff team, responsibility for volunteers and overseeing the running of farms projects, activities and events. 

We are looking for someone who is passionate about farming and the natural environment and has experience of animal husbandry. They will also have experience of people management, the ability to work with people of all ages and abilities and the desire to enthuse and help them grow as individuals at the farm.

We need someone who is client/customer focused and can ensure that the farm is a safe, welcoming and enjoyable place for people to visit. They will need an awareness and understanding of Health & Safety, safeguarding and the legal responsibilities of running a community project and an open farm.

The post holder will also require a full driving license.

The post is subject to an Enhanced DBS check.

Please contact farm for a full job description and details of how to apply.

Zetetick Housing (ZHC) is seeking a highly experienced Head of Finance (HoF) to provide consistent, robust and expert financial support to the Exectutive Team. A new exciting role offering opportunities to help shape our future.

You will be expected to take on executive functions and provide operational line management to the finance team. Working closely with the finance team, the HoF will be accountable for all aspects of financial accounting and transactional finance for the Charity, ensuring all systems are updated and reporting is timely and in line with all annual financial returns.

This is a hands-on role working with the Executive team to develop and maintain a five-year business plan and associated budgets to meet the Boards strategic objectives for development and sustainability in operational and educational areas. 

You will be expected to develop new standard operating procedures, policies and protocols where needed for an organisation that has grown organically and intends to grow further, handling all aspects of finance recruitment.

The HoF will support the CEO in all aspects of our Company Secretarial obligations, in particular acting in similar capacity for the Chair of the Audit, Risk & Finance Committee.

This is a great time to join ZHC Executive team, as the Board sets ambitious goals to double in size over the next 5-7 years, as well as seeking approved registration as a Registered Provider with the Regulator for Social Housing.

New Operations Manager role for lively Baptist Church in West Sussex. This post is key in enabling growth in the ministry and mission at Haywards Heath Baptist Church (HHBC), in line with our vision.

The purpose of the role is to manage the delivery of operations of the church to ensure alignment with the regulatory environment the church operates within. 

This position requires professionalism working in close co-operation with the Minister, Staff team and the Officers of the Church. The post holder will need confidence and proven organisational, financial, IT, communication and interpersonal skills.

The role is for an 18 month fixed term, part time, (20 hours per week) preferably over 5 days.  £29,000 (pro-rata).

How to apply: Please click on 'How to Apply' button to access the full application details.

Closing date: The deadline for receipt of completed applications is 11.30pm on Tuesday 8 December 2020.

Interviews will be held Thursday 17 December 2020.

Job Title: Operations Manager, HOME Slough

Salary: £28k -£30K based on experience, plus 5% p.a. pension contributions.

Hours: 35 Hours a week. Full time on a fixed term contract until 31 December 2021. The post will involve working on some evenings, weekends and bank holidays.

Holiday Entitlement: 25 days per annum.

Closing date for applications: 5pm on 8 January 2021

Interviews date: Last week in January. 1st week February 2021 (Subject to confirmation)

Reporting to: HOME Slough Director

Employer: Slough CVS (Lead Partner) on behalf of HOME Slough Consortium

Responsible for: the operational management of HOME on the High Street and systems and policies for the effective delivery of HOME Slough’s Creative People and Places (CPP) Project.

Start: Immediate start/as soon as practical

Place of Work: Based at HOME on the High Street, central Slough area with outreach work across the town including remote working.

Introduction

HOME Slough is seeking an individual who is passionate about building strong communities, and who shares our vision of seeing more people in Slough enjoying and leading fantastic arts experiences across the town. We are looking for someone with excellent planning skills, a multi-tasker with experience of managing a venue as well as the operation and evaluation of a large, complex project. This role is essential in the successful delivery and evaluation of the HOME Slough project, the post-holder will work with all members of the team and take an externally facing role when managing our pop-up creative space on the High Street in Slough. HOME Slough is about more people choosing, creating and taking part in brilliant art experiences in Slough. Our mission is to:

• Get more people to experience the arts
• Empower residents to make their own events happen
• Increase the range and quality of the art that comes to Slough and is made here
• Support the artists who are here
• Build partnerships with national and international organisations to help us
• Support the growth of the town’s cultural infrastructure and shape its future.

Our aim is to revitalise the arts in Slough, providing new and innovative opportunities for people to both experience and express creativity. We support all types of creative activities, exhibitions, workshops and performances across theatre, film, dance, music, poetry and visual art. We want to make our town a more vibrant and creative place to live, work and visit. Our programme has three strands that inter-connected and each strand tests different ways in which the project will engage with the community.

• HOME on the High Street – a creative pop up space in the centre of the high street that we share with the community
• Festivals Development – supporting local Festival development through arts and culture
• HOME Foundations – building cultural capacity for communities and artists

We are an action research project which means we like to take risks, reflect on what worked and what didn’t, gather evidence and share our learning widely. We are part of the Creative People and Places Programme initiated and funded by Arts Council England through the National Lottery. There are 33 independent projects, each located in an area where people have traditionally had fewer opportunities to get involved with the arts. Creative People and Places projects have reached over 1.2 million people, 90% of who do not regularly engage in the arts.

The Role of the Operations Manager

You will take lead responsibility for the operational management of ‘HOME on the High Street’, a creative pop-up space based in the centre of town. The venue must operate all year-round, so the you will be responsible for keeping it in good working condition not only during activities or a performances, but on off days and nights as well. You will support artists, community groups and local organisations to use the venue and ensure clear information and systems are in place and help create transparency and efficiency for the project. You will also support the effective delivery and independent evaluation of the HOME Slough project, help to prepare reports to our funders and external evaluators and play a key role in ensuring that our systems and processes align with those of our accountable body, Slough CVS.

Responsibilities

The Operations Manager will:

• Assist in planning, production and execution of events hosted at HOME on the High Street (the venue), online and across the borough.
• Oversee all operations at the venue, including the oversight of all procedures, the set up and take down of events and the troubleshooting of any problems.
• Manage the venue’s booking system and event calendar and interact with individuals, artists and community groups to bring events into the venue.
• Be responsible for the management and monitoring of the programmes annual budget. You will be expected to keep abreast of all costs and revenues that affect the way that the programme and the venue operates and use periodic financial updates to readjust operations where necessary.
• Support the Programme’s Director in managing external relations with the project’s independent evaluators (Audience Agency).
• Lead on the collection, analysis and interpretation of participant/audience feedback collected across four strands of the project.
• Oversee the input and processing of data within the organisation’s, Audience Finder’s and Art Council England’s databases, ensuring all data is held in accordance of GDPR.
• Work with the Director to support HOME Slough’s Consortium, including preparation for meetings, agenda development, report and minute writing, and the monitoring of follow up activities.
• Commit to Slough CVS’ Equality and Diversity Policy.
• Undertake any other duties commensurate with these responsibilities as management may require from time to time.

Person Specification

Essential Experience, Skills and Abilities

• Experience in a planning, managing and coordinating events
• Project management experience
• Experience of implementing and managing an evaluation framework
• Strong data entry skills and a familiarity with data analysis and evaluation principles
• Strong written, verbal and interpersonal communication skills
• Strong planning, budget management and organisational skills
• Strong attention to detail, even in highly ambiguous and fast paced environment
• Ability to prioritise and handle multiple assignments at any given time while maintaining commitment to deadlines
• Ability to react with appropriate levels of urgency to situations and events that require quick response or turnaround
• High levels of integrity and discretion in handling confidential information
• Positive, proactive and able to problem solve and exercise own judgment
• Ability to think independently as well as working well within a team and with various key stakeholders
• Strong IT skills, including Microsoft Outlook, Microsoft Word, Microsoft Excel Microsoft PowerPoint, One Drive and SharePoint
• Flexibility and can-do attitude.

Desirable Experience, Skills and Abilities

• Building Estate Management
• Stakeholder Management
• Valid DBS certificate (Enhanced Level)

Diversity

It’s important that our staff reflect the communities we serve so we take diversity seriously. Slough has a rich and diverse cultural identity which we want to promote and support in all areas of our work. Working with a range of individuals, we believe that access to a variety of personalities, skills and outlooks enables us to truly represent Slough’s cultural identity. Whoever you are, whatever your background, you can play your part.

To apply please email the following information by 5pm on 8 January 2021.

• CV
• Covering letter, indicating how your experience and expertise match the role and what interests you about the role (max. 2 sides of A4)
• Two referees, one of which should be an employer, who you would be happy for us to contact before confirming any appointment (this would be after the interview)
• A completed Equal Opportunities form (this can be downloaded from sloughcvs website vacancies page

We want to make all opportunities at HOME Slough accessible to anyone who wants to apply. If submitting a written application is not the best way to tell us about your skills and experience, please let us know and we will discuss your needs with you. We can accept your application in a variety of ways:

• Video
• Recorded audio
• Dictate your application to us over the phone

If you wish to apply in any of these ways, please email us before the application deadline.

If you would like to talk to someone before applying please send an email and we will give you a call.

To keep us all safe and well during the COVID 19 situation online interviews will take place on Zoom.

All applicants will hear from us with the result of their application but unfortunately, we are not able to provide individual feedback if your application is not successful.

About us
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

Crisis Skylight Merseyside provides innovative and exciting projects, opportunities and support for people who are at risk of being homeless from our Centre in Merseyside and in outreach settings across the Liverpool City Region. Our aim is to see homelessness ended in Merseyside and our unique service offers information, advice and guidance, coaching, teaching & learning which has sustained and continued positive results for people we work with. It is an exciting time in Crisis Skylight Merseyside as we support people out of homelessness for good in line with our 5-year strategic plan.

About the role
As Operations Manager (Structured Coaching), you will join the local management team and report to the Skylight Director. You will work with the existing Operations Manager (Intensive Case Management) to ensure we can end homelessness for good. Line managing a number of coaches you  will ensure that each of our Members are assigned a lead worker and that good quality case management is embedded. Working alongside the existing Operations Manager to ensure the wider team has the support and resources required to meet the needs of our members. In addition, you will develop strong partnerships with statutory and voluntary sector organisations across Merseyside and the wider city region. You will work collaboratively with the management team to ensure the support package for members is tailored to everyone to optimize their sustained route out of homelessness.

About you
To be successful in this role you will be an experienced Operational Manager with a proven track record of success working with vulnerable and excluded adults. The ability to lead by example, inspire and lead a multi-disciplinary team working with people with complex and enduring needs, as well as experience of developing external and internal partnerships to gain the most positive outcome for people using the service.  You will be driven to end homelessness, experienced in motivating your team, supporting an innovative management team locally and able to provide insight and influence on both internal and external audiences. 

Benefits
As a member of the team you will have access to a wide range of employee benefits including:

• Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy
• Mandatory pension scheme, with an employer contribution of 8.5%
• 25 days’ annual leave which increases with service to 28 days

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

How To Apply 
If this sound likes the opportunity for you, please click on the 'Apply For Job' button below.
If you need to request an application in an alternative format, please contact the Recruitment Team, contact details can be found on our website. 

Closing date: Sunday 6th December 2020 (at 23:59)
Interviews will take place on 16th December 2020

We value diversity, promote equality and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness.

About us

Humane Society International/UK is an affiliate of the global animal protection organisation Humane Society International (HSI), striving for a better future for animals and people through advocacy, education, and hands-on programmes. HSI UK is a leading force for animal protection, with hundreds of thousands of supporters across the country who play an invaluable role in supporting and funding our work. We are an effective voice for animals, with active programmes in wildlife protection, alternatives to animal experiments, and farm animal welfare. A small but effective team, HSI UK has big ambitions to create further positive change for animals both here in the UK and around the world.

About the position

A dynamic and growing team, we are looking for a Finance and Operations Manager to ensure the charity builds on its previous successes and continues to function efficiently on a day-to-day basis. Key responsibilities include the management of HSI UK’s London office, and facilitating the charity’s efficient, cost-effective and transparent use of human and financial resources. The role requires regular liaison with colleagues in our US-based Finance, IT, Governance and Human Resources teams. Reporting directly to HSI’s Executive Director in the UK, we are seeking an individual with a proactive approach to helping ensure that we operate according to best-practice protocols in order to excel as a UK charity and deliver the greatest impact for our beneficiaries. An Office Administrator (50% P/T) supports this role.

About you

You’ll be a highly efficient and organised team player with a positive “can do” attitude. With at least five years related work experience in a similar role with operations management responsibilities, you will be accustomed to managing your own workload and reacting positively to new priorities, risks and opportunities as they emerge. The successful candidate will also possess good knowledge and experience of financial management including accounting principles, budgets, and related software, data and financial reporting. Experience or knowledge of charity governance is also desirable.

Please submit your CV and a covering letter via the CharityJob website by Tuesday 29th December 2020. Interviews to be held on 7th and 8th January (either online or in-person, at our London office).

Ability to work flexibly this can be a combination of working from home and 1 day per week at our Portsmouth site (we are more interested in the right person than where you are based)

This is an exciting opportunity to join the National Museum of the Royal Navy (NMRN) as a Digital Content Producer, you’ll not only get to create content that shares our story and vision, you will be able to promote our brand and make a significant impact across many digital platforms.  There is so much content available within the Museum you will not be short of material or opportunities to work collaboratively with a wide range of colleagues across the Museum. 

You will embrace digital, video and social alongside broadcast channels, which are all encompassed in the ideas you create. Our aim is to bring the Museum to a digital audience with visual content that reflects the Museum’s vision, to be the world’s most inspiring Naval Museum.  You really do have the opportunity to make a difference!

This a new role for the NMRN, and will be an integral part of the marketing team, delivering the marketing strategy by developing and implementing strategic multichannel digital content, reporting into the Head of Digital Marketing. You will be passionate about developing the digital content brand, and use your knowledge of videography, video production and graphic design techniques to enhance our content marketing and digital programming approaches.

Key Opportunities

• You will have the opportunity to bring new ideas into content that motivates, inspires, educates, informs, sells and provides information to be promoted across a wide variety of digital platforms.

• Your days will be varied, busy and rewarding; writing, editing and delivering visual content to be used alongside websites, blogs, videos, social media posts/campaigns, email campaigns, podcasts, e-books, VR/AR and much more.

• Developing content to highlight key projects and campaigns across the Museum.

• Measuring, evaluating and reporting on and celebrating the success of digital content campaigns to share with colleagues across the Museum and to help inform strategy.

Knowledge/Experience

• You will be excellent at online editing and finessing.

• You will have experience of filming and delivering the quality and progress of audio and video engineering and editing.  Assembling all raw footage, with camera shots either recorded or transferred onto video tape in preparation for inputting into the computer.

• You are able to digitally cut files to put together the sequence of the film and creating a 'rough cut' (or assembly edit) of the programme/film, reordering and fine-tuning and creating logical sequencing and smooth running of the final film/video.

• Experience of researching, writing, producing, shooting, editing and transcribing.

Do you want to make a real difference to the lives of adults and children who have experienced domestic abuse? We are looking for an experienced manager with excellent communication and organisational skills to help us realise our vision of a world free from domestic abuse through the development and delivery of effective specialist services. 

With primary responsibility for our community outreach and helpline services, this is a demanding role where you must be able to manage complex and conflicting priorities.  You will be involved in multi agency and partnership working so building strong relationships is essential as is motivating and leading a team of committed front line professionals. 

You must be able to demonstrate extensive management experience (both people and services), ideally within the charity sector, and knowledge of issues relating to domestic abuse would be advantageous.  Practical experience and understanding of how to support individuals affected by trauma whilst maintaining professional boundaries is vital.  If you are calm, pragmatic and passionate about working in this field, this could be the challenge you’ve been waiting for.

This is a 36 hour per week post (Monday to Friday) with some flexibility required to attend meetings/undertake work outside of core hours.  In addition there will be an element of paid on call responsibility.  Your Sanctuary offers training opportunities, 25 days annual leave, a contributory pension scheme, an Employee Assistance Programme and a dynamic and engaging workplace.

Successful applicants must be able to drive, have access to a reliable car, and live within a maximum 45 minute driving distance from our office address in Woking.  This is so that occasional emergency on call rota responsibilities can be fulfilled in the rare event of a call out to our premises for urgent support requirements.

Post Title: Talking Therapies: Operations Manager

Contract: Permanent

Reports to: Head of Operations

Responsible for: Suicide Bereavement Liaison Support Worker

Part Time Counsellor

Online Counselling Coordinator

Counselling and Office Administrator

Volunteer Counsellors

Salary: £30,000 per annum pro rata (£24,324pa actual for 30 hrs)

Location: Aylesbury, or High Wycombe offices and some home working required.

Hours of Work:  Part-Time 30 hours per week

Holidays: 25 days p.a. pro rata plus bank holidays and 2 additional wellbeing days pro rata

Probation: 6 months

ABOUT BUCKINGHAMSHIRE MIND

Buckinghamshire Mind was founded in 1914 as Buckinghamshire Association for Mental Health. The charity is independent and responsible for its own governance and income generation. We are proud to be affiliated to national Mind (the leading mental health charity in England and Wales) and to play our part in a diverse network of over 140 other local Mind associations.

Buckinghamshire Mind shares National Mind’s vision: “We won’t give up until everyone experiencing a mental health problem gets both support and respect.”  It remains our mission to deliver high quality community-based services across Buckinghamshire and East Berkshire to reach out and ensure everyone with a mental health problem gets access to the help they need.

Working from offices in Aylesbury, Chesham and High Wycombe we provide high quality services to some of the most isolated and vulnerable members of society. Services include wellbeing activity groups and peer support, older adults' dementia support, Safe Haven crisis service, befriending, community partnership outreach services, peer support in schools’ projects, employment support and counselling.

Buckinghamshire Mind has over 500 volunteers (including 16 volunteer counsellors, 400 peer ambassadors/mentors in schools and over 100 in befriending partnerships). These dedicated individuals support our passionate staff team alongside an active service user council, who all ensure our services are tailored to need and are of the highest quality. 

Purpose of the Role

This is an exciting time of growth and distinction for our Charity. We delivered our 2016-2019 strategic goals boldly and ahead of schedule and are currently pulling together a new strategic blueprint for the future. This role supports our vision for our strategic ambitions to enhance, develop and expand our Talking Therapies services.

The current services comprise our busy, well-established face to face and Online Counselling Services and a highly regarded Suicide Bereavement Liaison Support Service.

This is a Senior Operational Management position in a thriving organisation and requires an experienced counselling practitioner who is BACP, UKCP or BPS accredited. This role would suit an experienced practitioner/therapist who is looking for a more managerial, influencing role which includes budget, income generation, line management and service design responsibilities.

It is essential that applicants have experience and practice of mentoring trainees, assessing clients, delivering counselling, facilitating supervision and working in an income generation/business model organisational setting. They will also need to demonstrate a willingness to embrace and develop a broad range of counselling business models and short-term counselling modalities. Additionally, applicants will have significant experience of managing and developing staff, project management, ensuring operational quality and promoting equality and diversity.

The successful candidate will need to demonstrate high levels of professionalism, leadership and management skills. Close liaison with the Head of Operations, Finance Manager and the Counselling and Office Administrator will be an integral part of the role.

Key responsibilities

Tasks will vary from week-to-week depending on priorities, but regular tasks will include:

Line management

• Provide effective monthly line management to 1 x part time Counsellor, 1 x Suicide Bereavement Liaison Support Worker and 1 x Counselling and Office Administrator and a team of Volunteer Counsellors.
• Line Management tasks will include; coaching and performance development, probation reviews, 1:1’s, supervisions, team meetings, annual appraisals, development plans, identifying training opportunities/needs and responding to ad-hoc support requests.
• Ensure staff understand and follow organisation and department policies and processes, including prompt and accurate completion of assessments and other administrative tasks.
• Ensure excellence in the recruitment, training and ongoing support of volunteer counsellors including organising an annual volunteer development calendar and a celebration event.
• Supervise groups of (up to four) volunteer counsellors and support/manage the remainder of the volunteer counsellors to access their own supervision and external support.

• Support the Head of Operations to deal with performance management/disciplinary issues confidently and effectively in accordance with organisational policies and procedures.

Service day to day management

• Coordinate, manage and lead a safe, professional and accessible Talking Therapies suite of services.  
• Develop and review appropriate contracts, policies and procedures, including referral, cancellation, assessment, financial and administrative procedures.
• Ensure all staff have read and understood and adhere to said policies and contracts.

• Ensure the Counselling and Office Administrator carries out the following duties:

• Allocate/book in clients for assessments;
• Allocate/book in clients to suitable free counsellors for start dates
• Maintain and manage the counselling and suicide bereavement waiting list including client record systems in line with GDPR.
• Ensure service outcomes and outputs are effectively monitored and evaluated and prepare service statistics monthly.
• Responds to information requests from staff, clients or external organisations efficiently in a timely manner.
• keeps bookings/diaries/room allocations up to date and keeps clients informed of where they are within any waiting lists (if appropriate).

• Hold regular team meetings with both staff and volunteers to collaborate, discuss and agree upon any required changes to service specifications and communications.
• Ensure counselling is carried out in a safe physical and/or online/telephonic environment, including providing staff cover whilst physical counselling taking place or on call cover for debriefs.
• Ensure Buckinghamshire Mind retains organisational membership of BACP and adheres to BACP ethical framework for the counselling professions.
• Assist with any allocation of complex clients to the right ‘counsellor’ - as far as is practicable.
• Ensure client assessments are carried out face to face wherever feasible (or requested) or ensure that - for online or telephone assessments - counsellors are suitably experienced and have had the right training to carry our remote assessments.  
• Ensure that the counsellor’s ‘counselling contracts’ are kept up to date, that all counsellors have clearly explained the terms and conditions of service to clients who have signed the relevant administration forms and have agreed to have their fees collected as agreed. 
• Manage income from counselling clients either via card, charity checkout or similar and ensure all money fees are kept surely and banked where appropriate.
• Ensure all client records are kept in line with all Bucks Mind GDPR policies and procedures. 
• If fees are a barrier to support for clients, ensure counsellors have significant knowledge to be able to refer elsewhere to alternative free support where appropriate (such as CBT via Health Minds).

Operational Management

• Work with the Head of Operations to manage the Talking Therapies services across the organisation effectively and in line with organisational values and performance KPI’s.
• Develop and implement a business plan and a sustainable business model for our counselling services.
• Attend and participate in quarterly contract review meetings with Public Health for the monitoring of the pilot Buckinghamshire Suicide Bereavement Support and Liaison Service.
• Monitor grants and collect evidence against KPI’s for end of grant/funding reports and evaluations – write up reports in collaboration with Finance Manager.
• To interpret performance and impact data and be responsible for reporting against service targets to the Head of Operations as and when required.
• To continually drive enhancements to operational effectiveness and maximise outcomes against targets from service delivery.
• To support the Head of Operations to mobilise new services in line with agreed project plans.
• To pro-actively develop relationships with external stakeholders in order to improve and develop service provision for people with mental health needs.

Financial Management

• Manage the counselling budget, including forecasts and income targets; collaborating with the Finance Manager and the Head of Operations as required.
• Client fee generation; ensuring all counsellors follow protocols and adhere to policies regarding fees.
• To work with the Head of Operations to ensure sound day to day financial management and work within agreed operational budgets; contributing to the annual budgeting cycle.
• Offset any gaps/shortfalls in counselling income generation forecasts by writing, or assisting in writing bids, for grants and trusts fundraising.

Quality and Compliance

• To be the designated Deputy Safeguarding Lead – training will be given.
• Ensure Safeguarding is maintained within services and carry out investigations in consultation consult with Safeguarding Team, as required.
• Ensure any counselling, suicide bereavement visitors to Bucks MIND properties are aware of building H&S procedures and provide induction (and PPE) where appropriate.
• To support the Head of Operations to draft and update operational policies (as pertaining to talking therapies services) when required and ensure a consistent approach throughout the organisation.
• Ensure all staff and volunteer teams are issued with and understand the use of personal alarms and where appropriate lone working procedures. 
• Ensure that client complaints are investigated and dealt with appropriately.

Service User Involvement

• To ensure high levels of meaningful service user involvement in service provision; responding to the needs of service users locally.
• Ensure bi-annual service users satisfaction surveys are undertaken.
• Review client evaluation and feedback to maintain and improve provision of service. 
• Use client evaluation as evidence of efficacy of service for funding opportunities.

Organisational

• Attend Operational Managers meetings and action tasks as appropriate.
• Represent Buckinghamshire Mind at external meetings as agreed with the Head of Operations.
• Work alongside line managed staff; establishing proactive working relationships
• Work closely with HR and Finance Manager to ensure operational issues are co-managed effectively.
• Assist the Head of Operations to produce a quarterly Operations reports for the Board of Trustees.
• Keep the Head of Operations fully informed of matters relating to operational delivery.

• To support the Head of Operations in the delivery of the organisational strategy with the aim of ensuring the sustainability of Buckinghamshire Mind.

General

• Undertake such duties not included in the job description as are reasonably requested by the Head of Operations. 
• This role on occasions involves out of hours working and a willingness to work flexibly is required.

Person specification

The person specification seeks to define a person most likely to be suited to the job of Buckinghamshire Mind Talking Therapies: Operations Manager.  Candidates are required to meet all the essential conditions and requirements listed (E) and the majority of the desired requirements (D). Please refer to these conditions and requirements in your supporting statement that accompanies your CV as they will be used to help select candidates for interview.

Conditions

• Positively supports the aims and work of Buckinghamshire Mind (E)

Qualifications and experience

• 5 years post counselling qualification experience (E)
• Recognised qualification in counselling or psychotherapy (Level 4 two-year diploma minimum) (E)
• Significant experience of client assessments (E)
• Minimum of certificate in counselling supervision or equivalent experience (for example approx.10 years of counselling experience.) (E)
• BACP accreditation/UKCP reg or equivalent (E)
• Significant adult safeguarding experience (E)
• Management Qualification or similar experience (E)
• Membership of a professional body, preferably BACP, UKCP or BPS (E)
• Experience of training counsellors to assess and allocate clients (E)
• Experience of managing counselling budgets (or other similar budgets) including annual budget forecasts and planning income targets. (E)
• Experience of bid writing/ applying for grant funding from Trust and Foundations and/or local Council funding pots. (D)
• Experience of delivering talks and presentations. (D)
• Significant experience of managing, motivating, developing and training staff/volunteers (E)
• Developing and implementing policy and procedure. (D)
• Working within internal and external quality frameworks and leading improvements in quality. (D)
• Compiling and interpreting performance data and reporting against service targets. (E)
• Successful track record in planning and project management. (D)

Knowledge

• Knowledge of and empathy for the issues facing people with mental health problems. (E)
• Knowledge of the day-to-day application of relevant legislation e.g. GDPR, Health and Safety, Equality and Diversity, Safeguarding, HR Practice. (E)
• A thorough understanding of different counselling modalities and their pros and cons within a short-term counselling framework (E)
• Understanding of the principles of ensuring safe service provision for people at risk and how these are put into practice. (E)
• A thorough understanding of the BACP ethical framework for counselling professions (E)

Skills/attributes/abilities

• Excellent communication skills and able to communicate effectively to a variety of audiences. (E)
• Skilled in promotion and communications around sales/income generation campaigns including; social media, website management and production of leaflets and posters. (D)
• Commitment to service user involvement and able to work with service user groups to develop this.  (E)
• Is committed to working in an anti-oppressive way and striving to create equal opportunities for all people (E)
• Commitment to working within the policies of Buckinghamshire Mind including equal opportunities and confidentiality. (E)
• Positive attitude, passionate about working for Buckinghamshire Mind and able to inspire people to higher levels of performance. (E)
• Team player and able to form positive, professional relationships with staff at all levels. (E)
• Able to work effectively with external stakeholders and the Board of Trustees. (E)
• Creative approach in identifying appropriate opportunities to take Buckinghamshire Mind forward. (D)
• Strong organisational skills and able to take control of own workload and meet deadlines. (E)
• Confident in challenging poor performance assertively, constructively and successfully. (E)
• High professional standards and the ability to communicate these clearly to others. (E)
• IT literate to aid communication and analysis of data. E.g. Excel formatting/formulas word tables/publications and use of Microsoft Teams. (E)
• Willing to undertake training and development. (E)
• Access to own vehicle with appropriate licence and insurance - work related mileage will be paid at 45p per mile.

Employee Benefits

• 25 days annual leave plus bank holidays and 2 wellbeing days pro rata

• Sodexo employee benefits - access to a portal with discounts on supermarket shops, holidays, high-street shops, days out, cinema and gym membership
• Cycle to work scheme
• Employee Assistance Programme – free professional confidential counselling
• Childcare vouchers
• Annual leave purchase scheme
• Flu vaccinations
• Free eye tests
• Pension: Auto Enrolment (currently 3% employee contribution, 3% employer contribution

Applications: Please send –

VERY IMPORTANT:  a comprehensive C.V. is essential, and applicants should also send a covering letter which includes a ‘Supporting Statement’ and must structure their statement by responding to each of the points listed in the Person Specification / Selection Criteria. Please let us know what skills and experience you have to match this criterion. The short-listing panel make their decisions based on this information and no assumptions about your skills or experience will be made. 

Buckinghamshire Mind is an Equal Opportunities employer. We welcome applications from all sections of the community. Any offer made relating to this post will be subject to satisfactory references and a satisfactory enhanced DBS check.

Closing date for applications is 15th November 2020.

Operations Director - Safeguarding, Quality, Dementia Learning and Knowledge

Please note the deadline for submitting applications for this vacancy is 12 noon on the closing date.

Alzheimer's Society is the UK's leading dementia charity. We provide information and support, improve care, fund research, and create lasting change for people affected by dementia.

Operations Director Responsibilities:

Last year alone we invested £12.3 million to research. We provided support to 218,000 people across England, Wales and Northern Ireland. Our 3 million Dementia Friends are working to create a more inclusive society. We campaigned for the Prime Minister to put social care top of his agenda and our Dementia Connect service is included in the NHS Long Term Plan. And, thanks to our incredible supporters we raised more money than ever to deliver on our ambitions.

Our dedicated employees and more than 8,000 volunteers take their lead from people affected by dementia, working with them, standing beside them and being informed and inspired by what they do.

We are looking for an inspirational and visionary Operations Director, Safeguarding, Quality, Dementia Learning & Knowledge, with exceptional people skills to build on our success and embed changes we have recently made. This is a once in a life-time opportunity for the right candidate, making a huge difference for people affected by dementia.

Operations Director Requirements:

The post holder will be accountable for ensuring that all our services are compliant with safeguarding, service frameworks, regulatory requirements and demonstrate best professional practice by facilitating the organisation to obtain and retain external accreditations, awards and recognition. Ensuring that our service delivery is underpinned by high quality Dementia learning and knowledge provision. This will include futureproofing our systems, learning and processes. In addition to high performance and evaluation in passing any external regulatory inspections/reviews/audits.

About Alzheimer’s Society:

Alzheimer’s Society embraces diversity, inclusion and accessibility for all of our people. We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do.

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society.

Position: Operations Director - Safeguarding, Quality, Dementia Learning and Knowledge
Location: Homebased within England, Northern Ireland and Wales
Contract type: Permanent
Hours: Full time, 35 hours per week
Salary: £73,000 - £77,877 actual per annum (depending on skills and experience)

Closing Date: 03 December 2020
Interview Date: TBC

You may have experience of the following: Operations Director, Operations Manager, Head of Operations, Project Manager, Project Management, Programme Manager, Programme Management, Safeguarding, Charity, Third Sector, NFP, Not for Profit etc.

Summary

The National Trust protects and cares for places so people and nature can thrive. Many millions share the belief that nature, beauty and history are for everyone. So we look after the nation’s coastline, historic sites, countryside and green spaces, ensuring everyone benefits.

We’re looking for a talented leader to join our Digital team as Head of Innovation Development. The National Trust is a well-loved brand and we need someone who can deliver innovation development within a traditional working environment, as well as provide unique new ways of engaging with technology.

The salary for this position is £70,000 - £75,000 pa, plus we offer a generous benefits package.

What it's like to work here

We’re bigger than you think, we’re more complicated than we appear and we’re larger scale than you’d imagine. We’ve got passionate people in all our teams, and we’ve got so much more we want to achieve. We’re for ever, for everyone and we really mean that. We don’t want to stop at 5.5 million members and we want everyone to feel welcome and enjoy access to our places, so we need to reach new audiences in ways that are meaningful and relevant to them without losing the hearts and minds of those that are already with us.

Our central head, office Heelis, is situated in Swindon, Wiltshire. We're well placed, with ample parking nearby, a shopping outlet with plenty of options for places to eat, and the town centre only a 10-minute walk away. Alternatively, you can enjoy our open plan atrium space for lunch times, with our internal café available every day.
 

What you'll be doing

The role has a professional basis within technology and the ideal candidate will have depth and breadth of experience in digital innovation. Equally as important is the ability to lead a transformational culture within the Digital Team. You'll be responsible for Digital Products and User Experience across the whole of the Trust and therefore will have fluency in leading collaborative teams across functions.
 

Who we're looking for

Applications from internal employees who are under notice of redundancy are assessed against the minimum criteria listed below. All other applicants may be assessed against other criteria in the advert and role profile.

Any employees under notice of redundancy who meet the minimum criteria will progress to the next stage. In your application please provide details of how you meet the criteria for this role.

• Ability and evidence of developing and leading thriving team cultures.
• Ability to shape and direct a “digital first” strategy which engages supporters, inspires colleagues and is cost effective.
• Digital leadership fluency – digital products, development, user experience and ideally AI.
• Confidence in managing delivery through indirect teams and cross functional working groups.
• Evidences high impact ways of working to time and budget.
• Identifies with the brand values of the National Trust.

Benefits of working at the National Trust

• Flexible working whenever possible.
• Free parking at most locations.
• Discounts in high street stores, cinemas, National Trust properties and cafes.
• Free entry to our properties for you, a guest and your children (under 18).
• Generous annual leave.
• Subsidised health cash plan.
• Free 24-hour support service.
• Substantial pension scheme of up to 10% basic salary.
• Training & Development tailored to you.
• Up to 5 days of paid volunteering for you.

To find out more and apply for this role, please click Apply and fill out the application on our website.

Closing date: 6th December 2020

Interviews: 11th & 16th December 2020

Facilities & Operations Assistant

1 year fixed-term with excellent potential to be extended / made permanent

Part time – 2-3 days a week - 10 hours per week [or 20 hours over two weeks]. Able to work a flexible working week including: weekends and evenings and bank holidays.

£10 - £11 per hour + NI and pension contributions.

25 days holiday, excluding bank holidays (pro rata)

Benington in Lincolnshire

We have a unique and exciting opportunity to join the team at the Beonna at All Saints as our Facilities and Operations Assistant. No two days will be the same in the role as you may be touching up the paintwork on one day, performing essential health and safety audits the next, and finishing the week helping to run the bar for a wedding celebration. We are looking for a multi-disciplinary and flexible person to fill the role, with plenty of strings to your bow and the willingness and drive to add more!

Set in the historic village of Benington in Lincolnshire, the Beonna at All Saints is a unique and exciting project which has been developed by Benington Community Heritage Trust (BCHT, registered charity 1121678) over a number of years. After successfully managing the £2.3 million conservation and refurbishment project of this historic building with the support of the National Lottery Heritage Fund, Churches Conservation Trust and Architectural Heritage Fund, we are now seeking to appoint a dynamic Facilities and Operations Assistant to support the Heritage Centre Manager with upkeep of the historic site and the day-to-day operations.

Role Purpose

As a crucial member of the Beonna’s team, the Facilities and Operations Assistant will;

• Carry out and be responsible for a schedule of on-site maintenance and be responsible for regular health and safety audits
• Perform keyholding duties to ensure that the Beonna is opened and closed safely, before and after events and bookings
• Act as the Duty Manager on occasion, responsible for the health and safety on-site
• Assist with the planning and delivery of events
• Setup and takedown equipment and furniture for bookings, as required
• Meet with contractors and other Beonna users to support the staff team

To apply please send a cover letter and CV outlining how you meet the criteria (please set out your experience and provide evidence of this in your application) by email to us via the link.

Please call Sam on: 07951-166575 for an informal discussion on the role

Closing date: Friday 18th December

Applicants will be informed of invite to interview w/c 21st December 2020

Interviews will take place w/c 11th January 2021

Benington Community Heritage Trust (Registered Charity No. 1121678) is the Trust which manages The Beonna at All Saints heritage venue.