Nhs Complaints Advocate Jobs
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Reporting to: Advocacy Service Manager
Responsible for: No staff
Location: Orchard House, 15A Purley Road, South Croydon, CR2 6EZ and other locations such as Bethlem Hospital, Monks Orchard Rd, Beckenham BR3 3BX.
Purpose of the role:
General Advocacy - to provide independent issue-based advocacy to informal inpatients and residents of Croydon. IMHA Advocacy - to provide statutory representation to inpatients or those living in the community when subject to compulsion under the 1983 Mental Health Act (2007) and to exercise, as instructed by clients, the powers given to IMHA’s under that legislation.
We are willing to consider a trainee who has registered and is working towards the
qualification.
Mind in Croydon is an equal opportunities employer. No job applicant or employee will be discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation.
We encourage applications from those with Lived Experience.
To apply please send your CV and a Covering Letter to explaining:
- Why would you like to apply for this role?
- How your skills and experience relate to the competencies in the Person Specification of the job description?
- What value you can add to the service?
Closing date for applications is 10th May 2024
To apply please send your CV and a Covering Letter to explaining:
• Why would you like to apply for this role?
• How your skills and experience relate to the competencies in the Person Specification of the job description?
• What value you can add to the service?
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Are you passionate about supporting people to uphold their rights?
Disability Advice Service Lambeth (dasl) is Lambeth’s peer-led Disabled People’s Organisation.
We want to appoint a Professional Advocate who shares our ethos and values and is committed to supporting Lambeth residents achieve their legal rights.
dasl have provided an advocacy service for Lambeth Council for 12 years and since 2020 we have played a key role in the Lambeth Advocacy Hub, a single point of access for all statutory independent advocacy services for Lambeth residents aged 16 and over. We manage referrals and enquiries and provide independent Care Act advocacy and a range of non-statutory advocacy.
We provide a high quality service - we hold the Advocacy Quality Performance Mark. You will hold, or be working towards, a qualification such as the Certificate/Diploma in Independent Advocacy (Level 3), or be able to show the necessary skills and relevant experience in a formal or informal advocacy role.
dasl’s success comes from dedicated work of our skilled staff, many of whom are Disabled people. You will be valued for who you are in our supportive and friendly team.
We work flexibly between home and office. Our office in Brixton is accessible.
This is a rolling recruitment - applicants will be shortlisted and interviewed as soon as possible. We encourage you to apply as soon as you are able.
The client requests no contact from agencies or media sales.
Are you looking for a job where you will be supported to gain skills and qualifications?
Searching for a role where your qualities and expertise will make a real difference to people’s lives?
Hoping for a varied, interesting workload as part of a friendly, supportive team?
If so, then read on!
A bit about us
We are an independent, Human Rights based charity and one of the UK’s largest providers of advocacy, advocacy-related and Healthwatch services who make sure people are heard when it matters most.
For more information about advocacy and what we do, please go to our website where you will also find information about our attractive benefits package on the Jobs Vacancies page.
We are looking to recruit a permanent multi skilled advocate to join our busy Cornwall multi- disciplinary team, working up to 37 hours (full time) per week, minimum of 22.5 hours, starting salary £23,314 per annum (pro rata).
About the role
In this exciting role you will primarily be concerned with supporting clients under the Mental Capacity Act, Care Act, NHS Health Complaints, Community and Parents with Children going through the Child Protection process in your locality.
To find out more about the role, please take a look at the Job description attached to the advert on our website.
What we need from you
We are looking for someone with the creativity and enthusiasm to support people in difficult circumstances, ideally with experience in a health or social care. If you haven’t got advocacy qualifications it’s not a problem, we can offer training. You’ll be mainly working from home but will also need to engage with your colleagues and external people.
Please note, as this role is home based with regular travel, mainly but not exclusively in Mid/East Cornwall, you must have access to both a stable home broadband service and your own transport as well as flexibility with working hours. We also need you to live in Cornwall.
What happens next
If we sound like an organisation you would like to work for, please go to the advert on our Job Vacancies page for further details and to start your application, unless already there, in which case, apply today!
All invited applicants to interview will need to bring evidence (photographic where possible) of their right to work in the UK. New employee start dates will only be confirmed once relevant checks, including enhanced DBS clearance, and 2 satisfactory references have been received.
Closing Date: 5pm 1st May 2024
Interview Dates: 10th & 13th May 2024
Interview venue: To be held on Microsoft Teams
We look forward to hearing from you.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Springfield Advice & Law Centre is a community based legal practice and a registered charity. We were formed in 1982 when we were set up to serve the mental health community. We are based mainly on the site of Springfield University Hospital Mental Health NHS Trust. Springfield Law Centre is unique as a working model of a health justice partnership.
We are seeking a for a new Director & Head of Legal Practice to take forward this unique, niche Law Centre. There is an opportunity for expanding the work of the Law Centre and showcasing the worth of health justice partnerships.We are looking for an energetic and compassionate lawyer with a broad experience of either housing or community care casework and representation, who is capable of being a legal aid category supervisor in either area, who has the confidence to lead the team and to develop it so that we can continue to make a real difference within the community.
Qualifications and experience
- 5 years’ PQE qualified lawyer, with demonstrable experience of management at a senior level.
- Ability to meet the supervisor for the Legal Aid Agency contract in either housing or community care.
- A track record of implementing and managing change.
- A track record of leading and motivating others demonstrating strong people skills.
- A track record of innovation and problem solving.
- Appropriate skills and experience that demonstrate an ability and commitment to manage staff effectively. This should include support, supervision, and appraisal and performance management.
- Appropriate skills and experience to effectively handle and manage complaints.
- Experience of managing a Legal Aid Agency Contract and Legal Help matters, with billing targets.
- Ability to bill all types of legally-aided work and to report to the Legal Aid Agency.
- Ability to manage a varied caseload of sufficient, appropriate matters to meet the billing target in place.
- Ability to draft appropriate documentation in your specialist area of law.
- Experience of giving successful training or talks, for example giving presentations, or
- representing clients before Courts or Tribunals.
- Skills
- Ability to take an active role in, leading the direction of the Law Centre, developing new strategies and raising profile.
- Ability to manage the Lexcel Quality Mark and ensure that systems and standards are maintained across the organisation so that audits are passed.
- Ability to understand the financial viability of the Law Centre.
- Ability to report effectively to funders and to monitor progress against grant funded projects.
- Commitment to equality and diversity as set out in the principles and policies of the Law Centre.
- Ability to be self-servicing: you will be expected to manage most of your own typing, filing and billing of Legal Help/Aid cases to comply with LAA requirements.
- Ability to prioritise your workload with minimum supervision.
- Excellent communication skills: you must be able to relate well to colleagues, clients and third parties, in person, in writing and on the telephone, despite the pressures of the role.
- You must be very well organised, with excellent ICT skills, in order to work well under pressure without compromising standards.
- Ability to work flexibly and outside regular office hours including attending and reporting to the trustees on the progress of the Law Centre.
Consideration will be given to requests for flexible or family friendly hours of work to include job share, part time working or specific proposals. The Management Committee consider the range and number of duties to be a full-time role and that any reduction from a full-time role will result in a division of duties to accommodate all aspects of the Law Centre’s needs and aspirations.
The client requests no contact from agencies or media sales.
Job Title: Band 5/6 Nurse
Team/Directorate: Care In House
Salary range/pay band: £35,709- £40,783 plus geographical allowance
Reports to: Lead Nurse
Hours: 37.5 per week
Location: Christopher’s, Old Portsmouth Road, Artington, Guildford, GU3 1LP
Job holder: Vacant
Part 1: Job Profile
Main purpose of job
The post-holder will be part of a multi-professional team providing holistic care and support
for children with life-limiting condition and their families. The post-holder will work in
collaboration with the family and other services providing care and support for the family.
The role includes active involvement in the education, training and professional development
of other team members including volunteers.
The Shooting Star Children’s Hospices care service is provided 24 hours a day, 365 days a
year. The post holder will be required to work a variety of shifts across the 24 hours.
Band 6 roles will also participate in the on call rota.
Part 2: Main duties and key responsibilities
Main duties and key responsibilities
• Act in accordance with Shooting Star Children’s Hospices policies, guidelines and
standards. To keep up to date with national policies and guidance.
• Adhere to the NMC Code of Professional Conduct at all times.
• Participate in the assessment, care planning and care management of each child and
family receiving care from Shooting Star Children’s Hospices.
• Develop and maintain clinical skills and knowledge necessary to provide holistic,
Evidence-based nursing care. This includes completion of the Shooting Star Children’s
Hospices care competencies
• Liaise with clinical, non-clinical and facilities staff in order to maintain a safe, friendly and
welcoming environment for the children/ young people, families, visitors and staff
• Ensure cleanliness and infection control standards are maintained within the clinical area
taking appropriate action where these standards are not maintained and escalate to
Lead Nurses/ Head of Hospice Services where necessary
• Act as an advocate for the child / young person and family ensuring the provision of
appropriate information and support services
• Ensure effective communication between all members of the multidisciplinary team,
parents, relatives, visitors and external agencies
• Participate as a team member in the other activities that complete the care cycle, i.e.
laundry, the environment and outings with the young person and their family.
• Share professional expertise with Care Team colleagues, providing support and training
where appropriate.
• Be responsible for maintaining and updating own professional practice by actively
participating in reflective practice, action learning, mandatory training, appraisal
management and practice supervision. To be a full and willing participant in opportunities
for learning. To act as a mentor to new staff and students and participate in the
education and development of colleagues.
• Be competent in the use of all relevant IT systems ensuring that data is entered in an
accurate and timely fashion, in accordance with Shooting Star Children’s Hospices policy
and procedure
• Share information with colleagues at team meetings, when handing over care and at
other informal contacts.
• Maintain positive and effective communication with other agencies involved with the care
of families receiving a service from Shooting Star Children’s Hospices. To attend
discharge planning, network and review meetings as appropriate. This includes providing
written reports and letters as required.
• Ensure that young people and family feedback and views are brought to the attention of
senior personnel within the care directorate for consideration and to inform service
developments.
• Ensure that any complaints are dealt with in accordance with Shooting Star Children’s
Hospices policy.
• Report any equipment, maintenance or safety issues to the Lead Nurse or Head of
Hospice Services, ensuring that all Shooting Star Children’s Hospices property and
equipment is well looked after and maintained.
• Inform the relevant team member of any ordering required to facilitate good stock control
for all clinical and pharmacy stores.
• Carry out any reasonable duty as requested by the Director of Care / Head of Hospice
Services.
Mandatory Criteria
1. Other duties
The post holder will be working in a developing environment and they will therefore be expected to undertake other appropriate duties as required for the effective operation of Shooting Star Children’s Hospices.
2. Professional Codes of Conduct
The post holder will be required to respect professional codes of conduct and practice relevant to their role, as appropriate
3. Health and Safety
Be responsible for health and safety in the area under their control and ensure that they are familiar with Shooting Star Children’s Hospices policy on health and safety at work.
4. Mandatory Training
The post holder will attend all mandatory training relevant to their role
5. Our values and behaviours
Shooting Star Children’s Hospices is a leading children’s hospice charity for babies, children and young people with life –limiting conditions, and their families. We require that all of our staff share our common values and display behaviours that will enable us to achieve our goals.
Professionalism – we will safeguard our families, each other and our organisation by working to ethical and professional standards at all times.
Respect – We will treat each other with the utmost respect.
Integrity – We will be open, honest and transparent in all that we do.
Diversity – We will respect individuality and ensure inclusion and fairness to all.
Excellence – We will strive for excellence in all that we do.
Part 3: Person specification: qualification, experience, and skill level.
Essential and desirable skills and experience
1. Qualification
Essential
· RSCN or RN child or RGN or RNLD.
Desirable
· Diploma/Degree in Nursing/Palliative Care/ Oncology/Specialist Practice (CCN)
· Mentorship qualification
2. Skills and experience
Essential
· Experience of working with children and their families.
· Knowledge of recent initiatives, current legislation and guidance in paediatric health and social care.
· Excellent clinical nursing skills and recent experience.
· Multi-disciplinary team working.
· Experience of resource management.
· Adaptable, being able to use skills, knowledge, and experience to care for children, families based on individual needs.
· Ability to prioritise workload and to be flexible to changing demands.
· Excellent communication, both written and oral.
· Planning and organisational skills.
Desirable
• An understanding of the principles and philosophy of palliative care and life-limiting conditions.
• Experience working with children with complex healthcare needs or long-term ventilation.
• Experience of working with young people with physical or learning disabilities.
• Knowledge of bereavement issues.
• Leadership skills to motivate and inspire others.
• Mentorship and supervision skills.
• Teaching and presentation skills.
3.Other
Essential
• Basic IT skills
• Ability to show compassion, empathy and consideration to others.
• Resilience
Desirable
• Risk assessment skills.
What we offer
Pension scheme
• NHS Pension Scheme (eligible employees)
• Stakeholder pension scheme
• Employee contribution 3.5%
• Shooting Star Children’s Hospices contribution 4.5%
• Additional contributions – we will pay 1% above the contribution up to a limit of 7%
Annual leave
• 35 days including Bank Holidays rising with length of service
• 2 weeks paid sabbatical leave after 5, 10 and 15 years’ service
Contractual benefits
• Generous sick pay scheme
• Enhanced maternity, adoption, and paternity leave pay
• Flexible working arrangements
• Death in service benefits
• Reimbursed professional membership fees
• Eye care
• Employee referral scheme
• Blue Light discount card
Health and wellbeing
• Employee Assistance Programme
• Occupational Health
• Mindfulness sessions
• Cycle to work scheme
• Mental Health First Aiders
• Nutritionally balanced meals at Christopher’s (free employees)
Equality, diversity and inclusion
Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.
We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.
The client requests no contact from agencies or media sales.