Office administrator jobs in feltham, greater london
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Production Supervisor
Reporting To: Production Unit manager
Salary Range: £32- 36,000 (FTE) per annum (Dependent on experience)
Contract Type: Permanent
Location: Felix Food Factory (SE8 5HY)
Hours/Days per week: 37.5 hour per week, 8.5 hours per day (between 8am - 8pm). Monday – Saturday (5 days on, 2 days off). Operating hours to start with for the operation will be Monday - Friday 8am – 6pm.
Requirements: The Felix Project can only employ applicants who currently have the right to work in the UK.
About The Felix Project
The Felix Project is London’s largest food redistribution charity. Our vision is a London where good food is never wasted, and no one goes hungry. We aim to reduce the negative impact food waste has on the environment by working with the food industry to rescue high quality surplus produce, that would otherwise have gone to waste. This food is sorted at one of our four depots or turned into meals in Felix’s Kitchen. It is then distributed to over 1,200 community organisations, such as food banks, homeless shelters and primary schools, all of whom are working within communities across London to feed people experiencing hunger.
Our Values
Our values set the tone for our organisational culture and reflects how we do everything at The Felix Project including our recruitment & Selection process.
We solve it differently - We make it happen - We do it together - We do it with heart.
Purpose of the Job
We are looking for the Production Supervisor to play a key role in our brand-new Production team under project ‘Unit 17’.
You will be the on the ground senior leading the teams in the daily tasks to be completed, working as the connection between the management team and the team members and volunteers. Working hands on within all the production lines, leading by example and supporting the team across the operation.
This is an operational role, mainly based on the production floor but with a range of reporting and administrative tasks involved. You will report into the Production Manager and work closely with them on the day to day running of the unit as well as supporting covering their duties when they are away.
You will be supervising and supporting the teams to deliver on each day’s production targets as well as ensuring that all rules and HACCAP plans are followed correctly, providing real time feedback to the management team on any issues and resolutions taken.
More about Unit 17
In early/mid 2025, we opened our second production facility as part of the Coronation Food Project. The Coronation Food Project was set up to celebrate His Majesty King Charles 75th birthday and seeks to bridge the gap between food waste and food need across the UK.
We will be taking in surplus food from our supplier network and creating a range of products which have added value and extended shelf life. A particular focus will be seasonal produce gluts, using ingredients which we may otherwise not be able to redistribute.
Using four key processes (re-packaging, jarring / preserving, dehydrating and freezing), we will create a range of products which will be used in these three main ways:
-
Distributed to our partner community organisations as ‘ready to eat’ or ‘easy to use’ products for their service users - always delicious, achieving relevant safety standards and meeting the needs of the eventual end user.
-
Used in the East London Central Production Unit (CPU) to support creating Felix Ready Meals.
-
Used in Unit 17 in the creation of other products (for example frozen produce later used to make jarred sauces or preserves)
A typical day at Unit 17 will likely include planning new product/s based on the ingredients available that day, agreeing relevant food safety requirements and working in line with this, working with the production team and volunteers to prepare, produce and package delicious products, planning for future products and project work.
Duties and Responsibilities
Your normal duties and responsibilities will be set out in your job description. However, the charity may require you to perform other duties from time to time.
-
Day to day supervision of the operations team, with a hands-on supportive approach
-
Liaising closely with the management team on the targets and goals for each production cycle
-
Support in the delivery of all required H&S, Food Safety and HACCAP requirements and reporting on these areas
-
Working with all internal stake holders across the departments at the Felix Project
-
Feeding into the reporting and delivery of the units stated KPI’s and production goals
-
Ensuring that the equipment is always being used productively and correctly
-
Taking a leading role in the training of the staff and volunteer teams
-
Responsible for the operational record keeping and due diligence paperwork being used correctly
-
Reporting any operational issues or challenges faced in a timely and open manner
-
Ensuring all team members are completing their duties across the operation, including the production space, office spaces, urban farm and any other relevant areas.
Person Specification
This is a brand new and unique operation and requires someone with experience and an openness to creating and delivering on a new project. Someone who believes in the mission we have as an organisation and wants to put their experience and knowledge into a mission driven project. We believe in an upbeat and enjoyable working environment but one that is driven to meet our targets and strategic goals.
Whilst previous experience and knowledge within food production is essential, we are looking for someone who wants to grow into the role and be able to develop themselves and their knowledge whilst we develop this new operation.
Essential Criteria
-
Experience within a food production operation or similar
-
Comfortable with all relevant aspects of Health & Safety and Food Safety procedures in a food manufacturing environment
-
Previous experience working to and reporting on HACCAP plans
-
Clear eye for detail, team player, enjoys the work they do and a strong work ethic.
-
Strong people skills, a positive attitude and belief in an ethical, equitable and enjoyable working environment.
-
Comfortable in working in a fast changing and growing work environment.
-
Strong administrative and organisational skills
-
Intermediate computer literacy and strong written and verbal communication skills.
Desirable skills/knowledge relevant to this role
-
Previous experience in the charity or surplus food environment
-
Level 3 or higher Food Safety qualified
-
Experience in dehydration, pasteurization and food packing
-
Experience working with or managing volunteers
-
A passion to reduce food waste and reduce food insecurity
-
A desire to develop within an innovative environment
Equity Diversity Inclusion & Belonging
At The Felix Project, we are committed to promoting equality, diversity, and inclusion in everything we do. We value the unique contributions of every individual and strive to create a respectful, inclusive environment free from discrimination or prejudice. Our commitment extends to all employees, and volunteers, ensuring equal opportunities for everyone, regardless of background or characteristics.
Application procedure
Once you apply you will be directed to our recruitment portal. Please upload your CV and a covering letter outlining your suitability for the role and make sure that they are both uploaded before submitting your application. After you have submitted your application, you have 24 hours in which you can access you application and make edits. We will only consider applications with both CV and cover letter submitted.
Recruitment timeline
We reserve the right to close advertisements early and we might assess candidates and arranging interview as applications come in, so please apply as soon as possible, to avoid missing out on this opportunity.
Due to the anticipated large number of applicants, if you do not hear from us within four weeks of your application, we regret to inform you that your application has been unsuccessful. Consequently, will not be able to provide feedback.
We deliver this surplus food to charities and schools so they can provide healthy meals and help the most vulnerable in our society.





Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Overview:
The role of is a senior position within the Young Lewisham Project. The role is responsible for the workshop staff, young people and project management of the referral groups and activities. Managing staff, maintaining participant’s records and ensuring all administration required for OCN and other qualifications are kept up to date and in order.
Accountability
The post is accountable to the Managing Director.
Purpose
The purpose of this post is to provide leadership and management of the Young Lewisham Project workshops to achieve the operational goals of the project.
To be responsible for the achievement of project goals, measurable outcomes and outputs.
To continually develop and improve the Young Lewisham Project’s offerings.
Oversee and improve attendance
Principal Duties
To oversee the delivery of Young Lewisham Project programmes and activities.
To provide supervision and support to workshop project staff and volunteers to ensure co-ordination and effective team work within Young Lewisham and individual projects/groups.
To actively promote the services of the project through appropriate channels and on appropriate platforms.
To co-ordinate and facilitate good relationships with partners and attend multi agency meetings where necessary.
To have some oversight of IT system Monday and the collection and analysis of performance data, producing management information and reports for internal and external stakeholders.
To act as one of 3 designated safeguarding leads and attend all training to ensure current compliance.
Support young people with SEN
Support tutors to work with young people with challenging behaviour
Specific Duties Management
To plan and facilitate team meetings, multi-agency meetings, consultation and co-operative working with statutory and non-statutory agencies.
To manage the risk and safety of young people, service users and be responsible for their care whilst they engage with Young Lewisham Project along with other management team.
To ensure that Health and Safety processes and policies are followed and that risk assessments are in place, up to date and complied with.
Manage workshop equipment - service, maintenance, repair and replacement
Maintain up-to-date knowledge of legislation and policy in areas of education and youth work.
Oversee risk assessments and health and safety of workshops
Specific Duties Human Resources
Responsible for the supervision and management of workshop staff and volunteers involved in specific groups / projects within Young Lewisham.
Involvement in the recruitment and induction of new staff or volunteers involved in specific groups / projects within Young Lewisham.
Specific Duties pertaining to individual Groups and Projects
Responsible for workshop and tutor spending according to specific project budget and Young Lewisham finance policy and any funding agreements in place.
To work in a multi-agency setting e.g. schools, Youth Services, specialist projects/agencies to maximise development and learning opportunities for young people.
To work in a multi-disciplinary way by: building and maintaining relationships with partners, sharing information in line with the Data Protection Act and Young Lewisham policies; attending relevant meetings as necessary
Monitoring and Reporting
Responsible for maintaining and developing systems of monitoring that can capture and analyse performance data to track progress of individual projects against outputs and outcomes
Responsible for producing timely and accurate reports for the Management Committee and external funders.
General
In carrying out the above role, the post holder will:
Be available to work unsociable hours when necessary (this may include some weekends and overnight stays).
Work with young people in accordance with the core values of mainstream education & youth work
Manage accident and incident reporting processes
Adhere to and ensure the implementation of Young Lewisham Project’s organisational policies and procedures within their role.
Adhere to Health and Safety protocol and procedures in line with the nature of the role.
Be fully committed to the active promotion of the Young Lewisham’s Equality and Diversity Policy. Be committed to the involvement and participation of young people in the services they receive from Young Lewisham.
Seek to improve his/ her own performance and be committed to continuous professional development.
To act as an ambassador for Young Lewisham Project, upholding and promoting our organisational values and ethos.
The post holder will undertake any other duties of a similar nature, which are commensurate with the grade and seniority of the post.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you a master orchestrator passionate about making a real difference?
You Make It is an award-winning East London charity empowering working-class, racialised women. We’re looking for a part-time Operations Manager to power our daily operations and help us thrive!
In this role, you’ll:
-
Lead talent recruitment and development.
-
Enhance our inclusive team culture.
-
Streamline processes, ensure compliance, and track impact.
-
Collaborate on budgeting and board reporting.
What we offer:
-
Hybrid, part-time working with flexible hours.
-
Accelerated pay progression after 6 months.
-
A therapy and wellness allowance, annual bonus, and pension.
-
A small, joyful team culture built on equity and authenticity.
Contract: 1 year (with potential to extend)
Salary: £30,400 (£38k FTE)
Deadline: Interviews are rolling - apply as soon as possible
Start date: Ideally early September (or sooner)
Empowering women and progressive employers
The client requests no contact from agencies or media sales.
We are looking to recruit a Learning and Engagement Officer (SEN) to join our team based in London. You will join us on a full-time, permanent basis. In return, you will receive a competitive salary of £32,480.03 per annum.
This is a Hybrid role.
The Royal Air Force Museum is a national museum, a Government non-departmental public body (NDPB) and a registered charity, with two sister sites at London and Midlands. Our purpose is to share the RAF story, past, present and future – using the stories of its people and our collections in order to engage, inform and inspire. Our Vision is to inspire everyone with the RAF story – the people who shape it and its place in our lives.
We have two public sites (London and Midlands) and a stored collection (Stafford). Our trading company and active fundraising supplement Grant in Aid which comes through the Ministry of Defence.
The Royal Air Force Museum is a Carbon Literate organisation and as such promotes Carbon Literacy.
Purpose of the Learning and Engagement Officer role:
As our Learning and Engagement Officer,
Key responsibilities of our Learning and Engagement Officer include:
- Deliver daily programmed activities encompassing both formal and informal learning
- Develop Learning and Engagement (L&E) activities and resources for both formal and informal learners of all ages and abilities
- Ensure administration and organisation of all L&E activities is developed and delivered to a high standard, on time and within budget
- Lead on Museum-initiated or partner events as required
- Lead on term-time provision for the under-fives
- Support the development and delivery of a high standard of visitor experience
- Be fully active in the research, development and delivery of all elements of Learning and Engagement activities on site, offsite and online. This will include public demonstrations and presentations, class facilitation and tours
- Keep up to date with developments in the National Curriculum and with the Learning and Engagement provision in other museums
- In a manner consistent with the Museum’s shared values, work with L&E staff and volunteers and with staff and volunteers across departments to create or support innovative and engaging activities and resources which reduce barriers to learning
- Assist with the processing of L&E team bookings, producing accurate timetables for school activities and other events
- Collate data and report as required on areas including performance, targets and individual key tasks. Assist with research and evaluation projects
- Consult with schools and other partners to ensure the Museum is meeting their need.
Provide suitable feedback mechanisms, collate feedback, identify areas for improvement and
ensure ‘lessons learned’ are shared with colleagues - Provide effective, timely reporting both in writing and through presentations and discussion as required
- Maintain relevant pages of the Museum website, produce promotional materials as required and contribute to the Museum’s social media output
- Monitor the availability of consumable resources, ensuring supplies are ordered in good time
- Assume devolved responsibility for budget management when required
- Contribute actively to risk management for the department
- Contribute to staff and volunteer training and development programmes.
- Lead on Special Educational Needs (SEN) related activities whilst fully participating in all other areas of the teams’ work
What we are looking for in our Learning and Engagement Officer:
- Educated to first degree level or equivalent experience
- Demonstrable experience of developing and delivering formal or informal learning activities
- Experience of working with children
- Excellent verbal and written communication, and presentation skills
- Experience of developing accessible learning activities for SEN audiences
- Knowledge of current H&S regulation including Safeguarding
- Knowledge of / interest in the history and current role of the RAF
- Knowledge of the educational context in which museum learning takes place in the UK
- Knowledge of developments in and the potential of digital and online learning
- Excellent Microsoft Office software skills
Closing date for applications: 31 July 2025
Interviews will take place on: 12 August 2025
If you think you have what it takes and want to be part of this exciting journey, please visit the jobs page on our website for further information. Join us in delivering our purpose and achieving our vision, ensuring that the Royal Air Force’s story continues to enrich and inspire current and future generations. We would love to hear from you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the RSPCA
Founded in 1824, we have been saving animals for almost 200 years and are proud to be the oldest welfare charity. It has always been our vision to live in a world where all animals are respected and treated with compassion, so our volunteers and employees work tirelessly to ensure that all animals can live free from pain and suffering.
We seek to raise standards of care through our numerous campaigns and awareness of issues affecting animals today. We rely heavily on our volunteers, who play a significant role in enabling us to carry out this important animal welfare work every day!
The RSPCA Buckinghamshire South Branch
The RSPCA Buckinghamshire South Branch is one of the branches of RSPCA, but we are also a separately registered charity looking after animals in our local area. Much of the animal welfare work of RSPCA is carried out through local branches, which is run by volunteers who have the support of the National Society of RSPCA.
The main activity of our branch is specialised in the rehoming of small animals including cats, rabbits, birds, guinea pigs and hamsters. The animals come into our care from various sources such as those which are rescued, abandoned, neglected or given up by their owners. Each animal is medically and characteristically assessed to ensure it is fit and well before being available for rehoming. This all costs money, and could not be achieved without your support.
Job Summary
This role is responsible for the development, implementation and operation of appropriate financial and business management tools to support the day-to-day business and financial administration of the Branch.
Reporting to and working closely with the Chief Executive Office (CEO), you will be expected to make use of the full capability of the Branch’s existing software systems (Google Workspace, and Quick Books) to improve the efficiency and effectiveness of service delivery and develop management information to aid the Trustees & CEO in decision making.
You will be responsible for all financial management across the charity. This includes bookkeeping; financial statements; financial planning; financial policies, processes and controls and budgeting.
You must ensure that all activities are carried out in compliance with current legislation, Branch and Society policy, relevant Health & Safety regulations and any associated statutory or legislative requirements.
Note: Branch targets and budgets are agreed on an annual basis and these will inform the personal targets agreed at the annual performance review. Progress towards personal targets will be reviewed at regular one-to-one meetings with your line manager.
This role is home based, with occasional travel across South Bucks.
Principal Accountabilities
Financial Management & Operations
-
Support the CEO as a key strategic and operational partner, acting as second-in-command and deputising in their absence where appropriate.
-
Maintain all financial records and accounting systems (the Branch currently uses Quick Books accounting software), registers and statistics as required by the CEO & Branch Trustees.
-
Work with the CEO and Branch Trustees to develop financial plans and an annual financial budget.
-
Maintain close oversight of the branch’s budget in collaboration with the CEO, proactively identifying and addressing any discrepancies, overspend, or unplanned financial activity to ensure effective financial control and informed decision-making.
-
Process, monitor, record and manage all receipts & payments to/from the Branch in accordance with the agreed procedures and in liaison with the appropriate staff and volunteers including weekly banking, cash handling, invoice creation and processing, Branch payments (including those made via credit cards and petty cash) and account reconciliation.
-
Monitor, review and reconcile monthly receipts & payments on the Quick Books accounting system.
-
Produce monthly management accounts which include bank reconciliations, balance sheets, Branch/departmental profit & loss statements, departmental comparisons and performance against budget and such other financial reports/management information as may be required including monthly reporting to the board of trustees.
-
Coordinate bank accounts across the charity, including set-up and balance management.
-
Prepare and submit quarterly VAT returns.
-
Prepare annual financial statements and coordination of annual audit review.
-
Support the staff and volunteers with day-to-day financial operations and ensuring departmental financial records are maintained and that monies received or expended are accounted for correctly.
-
Work with the RSPCA Society National team regarding legacies, submission of care contribution funds, renewals of insurances etc.
-
Ensure that strict protocols are followed for cash handling and that unbanked cash remains within the insured limit for cash held at each premises.
-
Liaise with the Branch’s payroll provider to ensure staff hours are submitted and salary payments processed on a monthly basis and within the appropriate timescale.
-
Process all staff and volunteer expenses in a timely manner.
-
Manage all bookkeeping processes and functions, including the asset register, ensuring annual accounts are produced no later than the end of March each year.
-
Develop, implement and maintain appropriate financial administrative procedures and processes.
Business Administration
-
Responsible for day-to-day financial administrative support for the CEO and Trustees.
-
Ensure that all administrative paperwork, including external correspondence is processed in accordance with Branch and Society procedures, including completion of all appropriate records for insurance and risk management purposes.
-
Ensure financial data processing, retention and destruction conforms to the relevant policies such as GDPR.
-
Ensure regulatory and legislative compliance of financial charity policies.
-
Work closely with relevant operational staff to ensure appropriate responses are issued to all enquiries whether from members, supporters & volunteers, RSPCA colleagues or the general public.
-
Liaise with staff and volunteers to facilitate the ordering of materials, supplies and equipment for the effective operation of the Branch, ensuring budgetary controls are maintained at all times.
-
Work with the CEO and other staff to manage relevant licences, vendor relationships, service agreements and invoicing.
-
Work with staff and volunteers across the whole charity on financial processes and controls.
Fundraising & Donations
-
Identify, assess, and apply for appropriate grants and funding streams to maximise income for the branch, ensuring applications are timely, well-prepared, and aligned with funder criteria to support the branch’s strategic and operational objectives.
-
Ensure that all donations (financial or otherwise) are acknowledged in a timely manner, receipts are issued for financial donations and the banking of all funds raised.
-
Responsible for the accurate recording and banking of the funds raised.
-
Develop, and manage relationships across relevant stakeholder groups, both within and outside the charity.
Gift Aid
-
Ownership of the Gift Aid process.
General
-
Attend meetings and training courses as required.
-
Undertake such other duties as directed from time-to-time by your line manager.
Essential skills, qualifications and experience:
-
A finance qualification or working towards level 3 AAT or ACCA with proven experience in charity financial operations.
-
Good general level of education.
-
Strong experience in financial reporting, budgeting and compliance.
-
Demonstrable experience of managing small to medium size budgets (circa £400,000) & accounting systems (ideally with experience of Quick Books software).
-
Proven experience of cash handling and financial management procedures.
-
Excellent communication and presentation skills.
-
Proven ability to work to tight deadlines, be proactive and work autonomously.
-
Proven IT literacy including use of business software and accounting packages (including Quickbooks), and Google Workspace.
-
Strong numeracy and analytical skills.
-
Experience supporting audits and implementing robust financial controls.
-
Knowledge of Charity and Company Law.
-
Proven ability to work under direction from superiors but equally able to use their own initiative.
-
Proven ability to prioritise workload and meet tight deadlines.
-
Proven ability to complete essential management paperwork and analyse data.
-
Personable and with an open, positive approach to new ideas coupled with drive and enthusiasm.
-
A flexible and collaborative approach to colleagues both staff and volunteers.
-
Honest, trustworthy and reliable.
-
A calm and friendly approach particularly when working under pressure.
-
Sympathy for animal welfare and the work of the RSPCA.
-
Full valid UK driving licence.
-
Willing and able to travel around the Branch area on occasions.
Desirable skills, qualifications and experience:
-
Experience of management & leadership.
-
Training, coaching & mentoring skills.
-
Experience of working with the general public and/or in a customer care environment.
-
Experience of managing change in the workplace.
-
Experience of managing small projects.
-
Good basic knowledge of employment law.
-
Knowledge of data protection requirements.
-
Willingness to learn and acquire new skills through training.
We promote an inclusive working environment in which diversity is recognised, valued, and encouraged. We acknowledge the multi-cultural and diverse nature of the UK workforce and society in general. We are committed to principles of fairness and mutual respect where everyone accepts the concept of individual responsibility.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Are you passionate about the wellbeing of people and the planet?
Can you engage people through effective communications and events?
If so, we’d love to hear to hear from you.
We believe in people and the planet thriving together. We want to see a world where thriving is possible - because society is structured to support people's wellbeing rather than to undermine it. We're building a network of wellbeing changemakers who share our vision.
We're now recruiting for a Network Development Manager to oversee our relationships with our followers, including by rolling out a new Ambassador programme. Working from home, somewhere in the UK, flexibly for three days a week, the successful candidate will play a major role at the heart of a growing movement to embed wellbeing in our economy and our society.
They will be a good team player with experience of engaging networks of passionate people. They will have excellent spoken and written communications skills and a track record in organising exciting online and in-person events. Some fundraising experience would be an advantage, but above all, they will have a passion for wellbeing - of people and of the planet.
Note
- We are looking to ensure the diversity of the staff group reflects the diversity of people in the UK and would welcome applications from people in all social groups.
- We offer 28 days paid leave (pro rata) plus bank holidays and membership of our pension scheme.
- All appointments to the Network of Wellbeing are subject to a six-month probation period.
To connect people, support projects and inspire action for the wellbeing of people and the planet.




The client requests no contact from agencies or media sales.
A Finance Officer is required within our vital and growing community organisation to; manage financial systems, create and report on finance to the trustee board and stakeholders of the Loughborough Community Centre.
What you would do:
Oversight and day to day management of the organisational financial systems, including:
- Using Quick Books, spreadsheets to track expenses and company spending.
- Company payroll, tax and financial auditing.
- Keeping well-organised files and records of business financial activity.
- Archive of reports, receipts, and other financial evidence.
- Keeping financial databases up to date.
- Interacting with customers either on the phone or in person.
- Following up on business financial communications, billing, and ordering.
- Communicating with funders, suppliers and vendors.
- Company Invoicing.
- Using Quick Books, spreadsheets to track expenses and company spending.
- Collecting and inputting company data within the financial systems.
- Learning about the company's mission and available products/services.
- Assist with financial technical support.
- Acting as a personal assistant to the Director and/or board of LCC for financial matters.
- Giving feedback on finance efficiency and suggesting possible improvements.
Please apply by sending your CV and covering letter.
The client requests no contact from agencies or media sales.
About the Role
We are looking for a creative and values-driven Communications Officer to join our growing team.
Working with our community of brain injury survivors, volunteers and staff, you will co-produce content that shares our stories, increases awareness and broadens our reach.
You’ll play a central role in promoting our services and amplifying the voices of our members.
Headway East London is an expanding organisation that provides sector-leading support services for people living with brain injury: you’ll be joining a mission-driven team where your work will make a real difference every day.
Principal Duties and Responsibilities
Marketing & Communications Delivery
-
Deliver and support the implementation of our communications and marketing strategy across all channels (digital and print.
-
Lead on a regular calendar of activity across social media platforms (Instagram, Facebook, LinkedIn, BlueSky, YouTube) to maintain and grow a network of online supporters.
-
Lead on maintaining and developing content for the Headway East London website (using WordPress and Elementor), including blog posts, service pages and events.
Community & Co-Production
- Work with our members (services users - people with brain injury), volunteers and staff to co-create content that reflects their voices and experiences.
- Ensure accessibility is embedded in all communications, including use of plain English, inclusive visuals, and a variety of formats.
- Engage the wider Headway East London community in developing campaigns, storytelling, and communications planning.
Campaigns, Partnerships & Income Generation
-
Support fundraising and development teams to plan and deliver digital campaigns that increase donations, engagement and awareness.
-
Explore opportunities for brand development, partnerships and earned media that align with our values and strategic priorities.
-
Maintain and strengthen relationships with local and national media outlets and stakeholders
Internal Communications
- Support internal communication needs across the organisation, helping teams stay informed and connected across multiple sites.
- Help develop internal resources and templates that enable teams to produce consistent, values-led communications.
Key Relationships - Internal and External
Internal: Members (service users), Volunteers, Day Service Co-Ordinators, Service Leads of Departments, Director of Fundraising
External: Public Audiences, Partner Organisations, Contractors e.g. Website Developers, Graphic Designers, Press
Other
Apply the Headway East London values and behaviours to every aspect of the role at all times.
Protect and enhance the interests and reputation of Headway East London internally and externally.
Commit to the organisational principles of: coproduction equity, diversity and inclusion sustainability.
Headway East London is an Equal Opportunities Employer and we are committed to ensuring that all staff are motivated, skilled and rewarded by their work. We welcome applicants regardless of race, religion or belief, colour, national origin, sex, sexual orientation, disability, age and other protected status as required by law. We promote and protect human rights; they are the foundation of what we do. We want to be an inclusive place where a diverse mix of talented people want to come and contribute their unique strengths and perspectives. We are focused on equality and believe that all the fascinating characteristics that make us different, make us more able to deliver our life-changing work with passion and creativity.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
1. Job Purpose
The Senior Mental Health Support Worker will provide time-limited, one-to-one emotional and practical support to individuals experiencing low to moderate mental health challenges, including those with complex needs. This role involves conducting initial referral needs and risk assessments, developing personalised support plans, and delivering face-to-face, remote, and, in rare cases, home-based support.
The postholder will also take a lead role in supporting and supervising 1-1 Support Buddy volunteers, ensuring they are well-trained, supported, and delivering high-quality interventions. Additionally, the role requires managing complex cases, offering tailored interventions, and collaborating with multi-disciplinary teams to ensure appropriate care pathways are in place.
The successful candidate will be a compassionate and skilled professional with a strong commitment to empowering service users, improving mental health and well-being, and ensuring individuals receive the right support at the right time.
2. Main Duties and Responsibilities
Client Assessment and Support Planning:
- Conduct initial referral needs and risk assessments to determine service user requirements and level of need.
- Develop and implement personalised support plans, setting clear and achievable objectives.
- Monitor progress and carry out regular reviews to assess changes in need and update plans accordingly.
One-to-One Support (Including Complex Cases):
- Deliver time-limited one-to-one support (up to 12 weeks per service user).
- Provide emotional support, listening skills, and practical advice on coping strategies, problem-solving, and decision-making.
- Work with individuals experiencing complex needs, offering tailored interventions and adapting support accordingly.
- Provide crisis intervention and risk management where necessary.
- Support service users to access appropriate community-based interventions and ongoing mental health support.
Volunteer Supervision and Coordination:
- Support, supervise, and coordinate 1-1 Support Buddy volunteers to ensure effective service delivery.
- Provide training, guidance, and structured supervision to volunteers, ensuring they feel confident and well-equipped in their roles.
- Conduct regular check-ins with volunteers, addressing challenges and providing necessary support.
- Ensure volunteers are appropriately matched to service users based on needs and skills.
Referral and Collaboration:
- Refer service users to specialist services, community resources, and crisis intervention where needed.
- Work collaboratively with the Health and Wellbeing Manager and Service Navigation Lead to ensure seamless service provision and clear referral pathways.
- Establish strong working relationships with external agencies, statutory services, and voluntary organisations to enhance support options for service users, particularly those with complex needs
Monitoring, Evaluation, and Administration:
- Maintain accurate and confidential records of service user interactions, support plans, and progress.
- Collect and report outcome data to measure service effectiveness, including impact on complex cases.
- Support the monitoring and evaluation of service delivery, ensuring continuous improvement.
- Contribute to quarterly reports and service performance reviews.
3. Person Specification
Essential Experience & Knowledge
- Experience in related support role (e.g. mental health, social care, or related)
- Strong interpersonal and communication skills, with the ability to build rapport and establish trusting relationships.
- Experience conducting needs and risk assessments and developing support plans.
- Ability to provide effective emotional support, using active listening and trauma-informed approaches.
- Experience providing supervision /support, ensuring high-quality service provision.
- Strong organisational and time management skills, with the ability to prioritise workload effectively.
- Ability to work independently and collaboratively as part of a multi-disciplinary team.
- Commitment to confidentiality, safeguarding, and professional boundaries. Strong leadership and organizational skills.
- Excellent communication and interpersonal skills.
- Experience in mental health or social care.
- Discretion.
Desirable Skills and Experience:
- Experience in volunteer management.
- Strong IT skills, including proficiency in Microsoft Office and Experience of
- Experience in crisis intervention and risk management, particularly in complex cases.
- Knowledge of local mental health services and support networks.
- Experience in monitoring and evaluating service outcomes. Knowledge of local mental health services and support networks.
- Qualification in mental health or social work.
Qualifications:
- NVQ L3 qualification (or Equivalent) mental Health or relevant support related field
Specialist Skills/ Ability/ Knowledge
- Ability to solve problems and make sound decisions to support others in a fast-paced environment.
- A commitment to diversity, equity, and inclusion, with a passion for advancing social justice and mental health equality.
- IT is proficient particularly within Microsoft 365 environment
Communication
- Effective communication and interpersonal skills (written, oral, digital)
- Ability to communicate appropriately with a wide range of people and build relationships and engage with stakeholders and colleagues at all levels.
Personal Qualities
- Able to build strong working relationships
- Passionate about mental health and committed to supporting individuals to achieve their goals.
- Empathetic and compassionate, with a non-judgmental approach.
- Resilient and adaptable, with the ability to manage challenges effectively.
- Proactive and solution-focused, with a strong sense of initiative.
- Committed to equality, diversity, and inclusion in all aspects of service delivery
4. Application Guidance for Candidates
Thank you for your interest in applying for a role at Mind in Kingston. Before applying, please ensure you carefully read the application pack, particularly the job description and person specification, to understand the requirements of the role. To be considered, please submit the following documents:
- Your CV – This should outline your relevant experience, qualifications, and key achievements. Please ensure your full name & contact details are included.
- Confirmation of Right to Work in the UK – All applicants must provide evidence of their legal right to work in the UK. This may include a passport, visa, or other official documentation. This will be requested at Interview.
- References – Please provide details of two referees, including their name, job title, and contact information. References will only be contacted if you are successful following the interview stage.
- Please respond to the four application questions listed below - (A cover letter is not required, and no supporting statement is needed)
- What specifically attracts you to this role with Mind in Kingston? (max 200 words)
- This role will involve working in situations where safeguarding concerns may arise. Can you describe a specific instance where you identified a potential safeguarding issue involving a vulnerable individual? What actions did you take? (max 200 words)
- Please tell us about a time that you have supported an individual whose needs were changing. How did you adapt how you worked with that person? (max 200 words)
- Tell us about a time you supported or guided another person in their role or responsibilities. This could include formally supervising someone, mentoring, coaching, or helping a peer or colleague. What did you do, and what was the outcome? (max 200 words)
As we work with vulnerable adults, all successful applicants will be required to undergo an Enhanced DBS check before starting their role. You will be asked to provide identification such as a passport, driving license, and/or utility bill as part of this process.
Applications and interviews timeline:
Applications closing date Tuesday, 29th of July 11:59pm
Interviews will take place on Tuesday 5th of July & Thursday 7th of July
Please ensure all documents are submitted by the stated deadline. We look forward to receiving your application.
Due to the high volume of applications, we regret that we are unable to provide feedback to candidates who are unsuccessful at the application stage.
Thank you for your interest in joining Mind in Kingston.
To apply, please submit:
Your CV – With relevant experience and contact details.
Proof of Right to Work in the UK – Requested at interview.
Two References – Contacted only if you're successful.
As we work with vulnerable adults, an Enhanced DBS check is required before starting. You’ll need to provide ID, such as a passport, driving licence, or utility bill.
We are Mind in Kingston. We fight for mental health. For Respect. For Support. For you.
The client requests no contact from agencies or media sales.
Who we are
ARTICLE 19 is an international “think–do” organisation that propels the freedom of expression movement locally and globally to ensure all people realise the power of their voices. Together with our partners, we:
• THINK: We develop cutting-edge research and legal and policy analysis to drive change worldwide.
• DO: We lead work on the frontlines of expression through our 9 regional hubs across the globe.
• PROPEL: We propel change by sparking innovation in the global freedom of expression movement.
We carry out our mission by working on many themes such as promoting media independence; increasing access to information; protecting journalists; expanding civic space; and placing human rights at the heart of developing digital spaces.
For over 35 years, ARTICLE 19 has worked for a world where all people everywhere can freely express themselves and actively engage in public life without fear of discrimination. We do this by combining research, campaigning, and cutting-edge legal analysis.
Explore our impact since 1987
Your contribution to the team
You will support all financial aspects of budgeting, reporting, compliance and financial management of grants managed by ARTICLE 19, including all finance-related work with grant-receiving partners. The role is a key part of improving our programme delivery by supporting grant budget holders.
What you can expect in a typical day
• To support production of financial reports in compliance with donor and internal ARTICLE 19 requirements for a portfolio of projects managed by ARTICLE 19.
• To generate and review transactional reports and follow through as necessary with corrections and adjustments.
• To receive, process and account for expenditure by grant partners, including reviewing supporting documentation.
• To produce reforecasts where required by the donor, with input from grant budget holders.
• To work in conjunction with the fundraising and relevant project team during proposal development. Provide support on budgeting, ensuring budget is in alignment with the proposal, is realistic and provides ARTICLE 19 with favourable terms. Provide guidance on finance donor compliance that will inform the proposal and budget development.
• Ensure that proposals comply with ARTICLE 19’s internal policies, in particular full cost recovery principles and policies.
• To support compliance of grants with ARTICLE 19 financial policies where appropriate, e.g. anti-bribery and corruption, both internally and compliance by our partners, raising any concerns with the Grant Finance Manager.
• To monitor grant cash flow and ensure payment requests are made and processed in the finance system in timely manner to the donor.
• To review grant cash requests from Regional Offices.
• To business partner International Office teams who are majority grant funded. This includes producing monthly management accounts; supporting budget holders to prepare annual budget and coordinate responses to the budget holder.
• To consider how improvements can be made to procedures for processing transactions, reporting and any other issues which would contribute to the efficiency and effectiveness of ARTICLE 19’s finance function.
• Support the finance team in any audit process, including internal, statutory and donor audits.
What you will bring to the role
Knowledge and Skills
• Qualified accountant with a CCAB recognised qualification (if UK based), or HBO or HBO + work and thinking level with a degree in Accounting (Registered Accountant, RA (Financial), Management, Business Administration, Controlling (if based in The Netherlands) or working towards qualification, or qualified through relevant work experience.
• Understanding of accounting for restricted income and expenditure in line with international nonprofit financial reporting standards and donor requirements.
• Understanding of double entry and how to make corrections and adjustments in accounting systems.
• Excellent Excel skills, including vlookups, sumifs and ability to self-learn in this area.
• Ability to work quickly, methodically with close attention to detail.
• Experience in partner due diligence and partner finance management, including reviewing financial capacity, assessing financial risk, and supporting partners to strengthen financial systems and compliance.
• Good inter-personal skills including experience of working cross-culturally, across different time zones and with people from different cultural and professional backgrounds.
• Ability to work to tight deadlines and in high pressure situations whilst maintaining a calm and positive attitude.
• Ability to negotiate but understanding where the ‘red lines’ are and to gain compliance with them through dialogue.
• Awareness of digital security issues and ability to communicate through secure means of communications.
• Fluency in written and spoken English, and Dutch (if based in The Netherlands).
Experience
• Experience in restricted grant reporting, ideally in an international development
context.
• Experience of business partnering in a complex environment.
• Experience in producing grant budgets in compliance with donor requirements, and that
recover overhead and central costs.
• Experience of working with overseas partners and offices, understanding different
cultural and regulatory environments.
• Understanding of compliance, external and internal audit process and internal controls.
Other
• Right to work in your preferred location required. ARTICLE 19 is not able to support a visa or relocation for this position.
• Knowledge and/or experience of working for a human rights organisation will be an advantage.
• Commitment to work with our vision, mission, core values and objectives.
• This role may be required to travel to regions where we operate
DESIRABLE
• Excellent written and spoken one other ARTICLE 19 language (Arabic, French, Spanish and Portuguese)
• Experience supporting teams working with vulnerable individuals and appreciation of specific security risks associated with financial information and transactions.
• Experience of reporting to institutional donors such as the EC and/ or US donors.
Our Reward Package
• Salaries are determined by our salary scale.
• We offer comprehensive benefits including a range of well-being plans; generous paid leave and public holidays; family friendly policies; an attractive leave policy; and wellness days.
Our commitment as an equal opportunities’ employer
Our mission is to welcome everyone and create inclusive teams. We celebrate individuality and encourage you to join us and be your authentic self at work with the freedom to have responsibility, autonomy, and creativity within your role.
Our Culture and our Values
We are a people centred and flexible employer, friendly and a passionate global organisation who live and breathe the same mission and values. We strive to be agile and work collaboratively and are committed to DEIB and staff wellbeing.
Like many organisations we inspire towards what we call core values. Here is a summary of what we expect from ourselves.
Integrity:
• We hold ourselves to the high standard we set for others.
• We are coherent on matters of law and policy wherever we work in the world.
• We value visibility, objectivity and the accuracy of our work.
Transparency:
• We know good information can enable powerful action.
• We are clear, open and honest in our dealings with each other and the outside world.
Collaboration:
• Our network of supporters and partners is the lifeblood of our organisation.
• We seek to build productive and inspiring relationships based on the trust our partners, supporters and donors place in us.
Diversity:
• We respect each other and we listen to each other.
• We actively defend those whose voices are marginalised.
Accountability:
• We say what we mean and we do what we say, speaking with once voice wherever possible.
• We work hard to make sure our learning and reporting is the best it can be.
Tenacity:
• We never give up
• We are tenacious and will find every possible avenue to seek changes in law and practice to secure the freedoms associated with our mission.
Innovation:
• We are proud of our expertise and are always ready to share what we know.
• We seek to explore the boundaries of our field for benefits of the freedom we protect
Mission Without Borders International (MWBI) is a Christian organisation working in six of the poorest countries in Eastern Europe, raising funds through twelve organizations.
We are an international network of Christians who journey with the poor and marginalized, bringing practical and spiritual support with hope of a better future, enabling and encouraging people to lift themselves out of poverty, always sharing the hope that is found in Jesus Christ. We serve people without regard to their religion or ethnic background.
We want to see lives transformed, across generations, with hope for the future. Consequently, we work with families; with children, living in both communities and government institutions; and with the elderly, who are often the most isolated in poor communities. We journey with them over a five-year period to ensure we develop sustainable solutions and always in partnership with the local Church and a network of Coordinators who live in their local communities.
This is a pivotal moment for MWBI.
Mission Without Borders International is embarking on a season of renewal and growth. We have successfully implemented a new CRM system across our 12 affiliates who are scoped with raising financial and prayer support. The next phase of our systems upgrade will involve rolling out the new CRM system to our 6 field country operations in 2026. And then a new finance system. All of this with the goal of creating dashboards of data which provide real-time insights into the mission’s consolidated financial position and inform strategic decision-making. It is into this exciting new stage of the Mission that we seek a Director of Finance.
You will be a Christian, qualified accountant with proven experience as an international finance leader, having implemented new systems and worked across multiple jurisdictions. Experience of the charity/humanitarian sector and an understanding of the complexities of in-country programme management would be beneficial. You will have an open and servant-hearted leadership style that leads through team building and a drive to see excellence delivered through strong and transparent working relationships. You will be passionate about our vision to reach people for Christ.
This post is subject to an occupational requirement that the holder is a practising Christian under Part 1 of Schedule 9 to the Equality Act 2010.
This is a key role within Learning and Work Institute, with responsibility for delivering high quality research, analysis and evaluation across learning, skills and employment.
Day to day duties:
- Design and deliver high quality research, analysis and evaluation, to time and budget. Researchers will work on a wide range of mixed methods research and evaluation projects across the learning, skills and employment sector.
- Manage small projects and lead on elements of large projects.
- Develop and implement appropriate research methodologies and methods, evaluation strategies and research tools. Projects generally include a mixture of quantitative and qualitative methods, such as semi-structured interviews, focus groups, evidence reviews, surveys, analysis of management information and secondary data analysis.
- Develop and manage systems for gathering, recording, analysing and presenting data from a range of projects for maximum impact.
- Contribute to the production of high-quality research, policy and evaluation reports, interpreting evidence in a way that is accessible to a wide range of audiences.
- Disseminate research findings through written reports, media articles, blogs and presentations. Communicate the work of L&W through print and broadcast media. Represent L&W at events and external meetings.
- Support income generation by contributing to the preparation of funding proposals and responses to tenders.
- Undertake project administration and coordination tasks related to research activity.
- Supervise interns, associates and temporary staff, as required, including possible line management responsibility for research interns.
About you
The ideal candidate will bring strong knowledge and experience of a range of social research methods and an interest in the policy context for learning, skills and employment.
Essential criteria:
- Relevant degree, equivalent qualification(s) or evidence of equivalent experience.
- Understanding and application of a range of research, analysis and evaluation methodologies and methods.
- Ability to develop and use appropriate methods and tools to support high quality research.
- Excellent organisational and planning skills, that ensure work is effectively prioritised to meet deadlines.
- Strong track record of organising, co-ordinating and managing a range of activities against competing deadlines and priorities.
- Ability to work, unsupervised, under own initiative with a proactive approach to problem solving.
- Well-developed communication and interpersonal skills with the ability to engage a range of audiences, stakeholders, funders and partners.
- Ability to write for and speak to a range of audiences to ensure impact.
Desirable Criteria:
- Ability to use a range of quantitative research methods with minimal guidance, such as survey design and analysis, data management, summary and descriptive statistics and the use of software for data analysis and visualisation (e.g. Excel, SPSS, Stata, R.
- Understanding of learning, skills and/or employment policy and/or practice across England and/or Wales.
A full job description and person specification is available on our website.
Benefits
Salary of £25,780 - £34,910, depending on experience and location
- 31 days' holiday increasing to 33 days after 5 years’ service, of which 3 are shutdown days in addition to public holidays.
- Generous company pension scheme with 8% employer contribution
- Group Life Assurance 3*salary
- Hybrid working (with 40%-60% of your time in the office)
- Flexible working practices
- Employee Development Scheme
- Retailer Discounts
- Enhanced occupational maternity, adoption, paternity and shared parental pay
- Enhanced occupational sick pay
- Eye care scheme
- Employee Assistance & Wellbeing Programme
- Silver award in Investors in People
How to apply
To apply, please upload your CV and a short supporting statement answering the 4 questions below (no more than 250 words per question please) and a cover letter.
- Please tell us what attracted you to the researcher role at Learning and Work Institute. When answering this question, explain why you are interested in L&W in particular, and the attributes you bring to this specific role and the organisation.
- Please outline your key research and analytical skills and capabilities, providing examples of how you have used them. When answering this question, explain how your skills and capabilities meet the job description and person specification. Examples should be detailed and include key considerations that you took into account when applying your skills and capabilities.
- Please describe a time that you had to work as part of a team to deliver a project, and your role in delivering the project. When answering this question, explain the aspects of the project that you had responsibility for, how this related to the wider project and the steps you took to ensure there was effective teamwork and the project was successfully completed. Consider the key aspects to effective teamwork, and how these are demonstrated by your example.
- Please tell us about a time you managed/coordinated a project or piece of work. How did you ensure that it was completed to time and quality expectations? When answering this question, explain the steps you took when managing/coordinating the project or piece of work, how you planned and prioritised tasks and the time required to complete them, and the outcome you achieved by doing this successfully.
Applications will only be considered when submitted with a CV and Cover letter
The closing date for applications is: 25th July 2025
Should you require any adjustments to participate in this recruitment process, please make this clear when you apply.
L&W is passionate about equality and diversity, it drives our organisational values and mission, and we are particularly keen to receive applications from all under-represented groups in society.
Challenge Events Fundraiser
Ref: REQ004370
£30,535 a year
London, E15 2GW/Hybrid Working
(Please note that due to the nature of this role, at least one day a week in the office is required.)
1 in 4 of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.
Together we will be unstoppable. For more information please visit our website.
We are looking for a Challenge Events Fundraiser to join our team at Scope.
As the Challenge Events Fundraiser, you will support the Challenge events team in delivering Scope’s Challenge events Fundraising strategy. This is a busy role in a small team.
The role
The role has a combination of responsibilities across product management and challenge event fundraising.
You will:
- be responsible for end-to-end management of some fundraising events and products in the portfolio.
- manage relationships with individuals, groups and organisations fundraising for Scope.
- have a stewardship focus and put our supporters first when developing supporter journeys or materials.
- provide administrative support to the team, assist in the innovation and growth of our challenge events programme as well as event logistics and stewardship.
About you
This is a busy role in a small team. So, we need someone who is comfortable juggling multiple priorities and working with many stakeholders.
You will:
- have experience in fundraising, ideally in challenge events or similar.
- have experience in developing stewardship and engagement communications.
- have a basic understanding of fundraising principles and practices, including fundraising compliance and data protection.
- have experience in managing projects to meet deadlines. Ideally within a challenge events setting.
- be creative, collaborative and organised.
- be able to work efficiently in a busy environment, deal with conflicting priorities and manage own workload.
- be passionate about supporter experience and raising funds to enable Scope to continue the work that we do.
Please give examples in your application to show how you have these skills.
We also ask you to share how you support Scope’s values and our goal of a fair and equal future for disabled people.
Our values are being pioneering, courageous, connected, open and fair
By living our values and trusting each other, we give our colleagues freedom and space to be creative, push boundaries and change minds.
Disabled candidates
We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.
Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.
If you require adjustments through your journey with us, please email us via our website.
Find out more about asking for adjustments at interview.
Equality, Diversity and Inclusion
At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.
We encourage people of colour and other underrepresented communities to apply and join Scope. We believe that this will bring new ideas and help us work better. We know that a variety of perspectives and viewpoints will greatly support the work we do and help us to reach all communities.
We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.
We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.
You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.
Scope benefits
We believe hard work deserves reward and recognition. We offer a wide range of benefits including:
- 27 days holiday plus bank holidays
- Flexible, hybrid and remote working options
- Pay progression at 6 months and 2 years
- Company pension
- Excellent training and career development
- Strong colleague networks across disability, race and LGBTQ+
- Discounted gym membership, cycle to work scheme and much more.
How to apply
To apply please visit our website via the link and apply online.
Closing date for applications: 11:59pm GMT, Wednesday 30 July 2025.
We're looking for a kind, compassionate and resilient Waking Night Support Worker
£21,606.00 per annum, working 30 hours per week.
Want to feel in control of your career? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
Oaklands & St Kilda's is made up of two newly refurbished six-bedroom homes, located close to each other in Ealing, West London. We work with up to 12 young people at a time, providing a safe, supportive, and welcoming environment. Many of the young people joining us are moving on from hospital, stepping down from more intensive placements, or transitioning from Child and Adolescent Mental Health Services to Adult services.
Our team delivers 24-hour trauma-informed and psychologically informed support. You'll play a key role in helping each young person shape their own support and service experience. Everyone receives a bespoke welcome pack and is encouraged to personalise their living space, helping them feel at home from day one.
We place a strong emphasis on participation and co-production. Young people are encouraged to make decisions about their care, engage in partnership meetings, and take part in activities that build skills and confidence - whether that's cooking, budgeting, managing medication, or accessing education and work opportunities.
Support workers will manage a number of young people to help them to identify, plan and achieve their goals, develop relationships meaningful to them and achieve greater independence by providing a flexible and individually tailored support package.
This is a Waking Night role working to support young people throughout the night at the service.
What you'll do:
- Building supportive, trusting relationships with young people and creating a positive atmosphere
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals
- Co-producing ongoing assessment and management of risks in collaboration with young people with an attitude of 'positive risk taking'
- Providing support with daily living activities, including practical assistance to support young people to independent living e.g. budgeting, cooking, establishing a night time routine
- Supporting young people to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene
- Assisting in the recording and reporting of customer incidents
- Managing referrals, completing assessments and obtaining and maintaining all relevant paperwork
- Developing productive relationships with partner organisations to improve service outcomes
- Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Ability to advocate for young people in different professional and community spaces
- Values working collaboratively with young people to ensure the service best meets their needs.
- An understanding of peoples' contexts and how this might be impacting them their lives and mental health
- Cultural awareness and respect for the many different ways a person might make sense of their experiences and distress.
- We welcome applications from people with lived experience of some of the challenges that this service aims to support with for example, mental health difficulties.
- Plans and encourages involvement in local activities.
- Approachable and open behaviour
- Recognises the value of both 1:1 working with young people and the importance of working working as part of a group or team
- Confident in the completion of regular paperwork and is well organised
- Flexible
- Open to feedback and self development
- Recognises the likelihood that the service will be a dynamic diverse environment and considers the impact of changes
- Confident in the use of IT systems such as SharePoint and Microsoft Office suite.
- Is respectful, articulate and sensitive in style of communication
- Ability to cope positively with challenging and diverse behaviours
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see our website for a full job description.
37.5 hours per week / permanent / working onsite on a seven-day rolling rota, including evenings, weekends and bank holidays on a four-on-four off shift pattern.
is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, increasing life skills and self-confidence, and improving emotional wellbeing and mental health.
provides 24 hour supported accommodation housing up to 34 young people aged 16-25 who have multiple and complex needs, including many who are unaccompanied asylum-seeking young people. We adopt a trauma informed and psychologically informed approach to supporting our residents to help them build essential life skills, identify their goals and work towards aspirations so that they can move on to enjoy fully independent futures. We have a dedicated team of Support Workers, Night Workers and additional Bank Workers who provide support, guidance, and signposting around areas such as housing, budgeting, living skills, jobs and relationship building. Situated in the centre of Guildford, the service has strong links with and contributes to the local community.
We are looking for a Housing Night Worker to join our Guildford Foyer team. Main areas of responsibilities are:
Safety and security
- Provide a friendly and professional front-of-house welcome to residents, visitors and staff, and ensure the building is safe, secure quiet and welcoming
- Maximise the wellbeing of residents and visitors by ensuring adherence to health and safety protocols and house rules, all within the terms of tenancy agreements
- Assess and monitor the risks presented by residents to ensure they can keep themselves safe and, where possible, continue their development
- Record all incidents and accidents and share appropriately with the wider team, your manager and, if necessary, the central safeguarding team
Engagement with residents
- Welcome residents home and provide informal and responsive support so they can articulate their aspirations and ambitions and acquire the skills they need to live independent and fulfilling lives
- Ensure resident’s views, aspirations, concerns, and ideas are sought so they can play an active role in influencing the services they receive
- Proactively promote the services on offer and ensure residents are encouraged to engage with those services
- Contribute to, or support, evening groupwork activities so that residents can access tailored solutions that meet their needs, wishes and aspirations
Administration and housekeeping
- Undertake tasks as directed, including but not limited to: inputting data, assessments, reviews, case notes onto our client database and entering new residents details/closing ex-resident records
- Completing health and safety/compliance checks, and recording estate inspectors and room checks
- Adding maintenance requests to our property services system
General
- Work as part of a team, on a rota four on four off shift pattern, alongside another Housing Night Worker, ensuring young people at the service have non-judgemental, objective at night, along with taking responsibility for personal safety during periods of lone working
- Contribute to a great working environment, with a calm, yet assertive manner, being able to handle potentially difficult situations
- Participate in relevant continuing professional development and utilise Reflective Practice Supervision as part of leading psychologically informed practice
There will be times when lone working will be a requirement for this role, but you will get to know the team and service, along with an induction and training prior to starting on a rota. Please download the job profile for full role details.
If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.
This is a dynamic and varied role; you will be passionate about being involved in the support and growth of young people.
Experience and knowledge
- Experience of working in a customer facing environment, remaining calm and solution-focused when dealing with challenging behaviour
- Basic understanding of the support needs of young people and/or adults at risks
- Understanding of the impact of trauma on others, and the ability to work with a strengths-based approach with people who may be in distress
- Demonstrated confidence and competence in recording notes/actions in service log, incident forms and Health and Safety check lists
- Basic knowledge of good safeguarding procedures in relation to young people and/or vulnerable adults, and the ability to maintain professional boundaries (training provided)
Skills and abilities
- Ability to communicate clearly both verbally and in writing for appropriate record keeping (vital for handover to colleagues working day shifts)
- Good interpersonal skills and ability to build and maintain strong relationships
- Ability to work lone work, work autonomously, and use own initiative, as well as being part of a team
- IT skills, including proficiency in MS Office 365 package, as well as healthy and safety and client management systems (training on YMCA DLG systems provided)
- Ability to de-escalate volatile situations and manage challenging behaviour appropriately
If you would like any further information or an informal discussion about this post, please contact Should you require any assistance with our application process, please email us at
CLOSING DATE: Sunday 10 August 2025 at midnight.
Successful candidates will already have the right to live and work in the UK without restrictions. We are unable to offer visa sponsorship for this role.
An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment.
Accessibility If you require assistance or have questions regarding the application process, please do contact us.
YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced DBS (including the Children’s and Adults’ barred lists) check, along with a reference and background check carried out by a third-party service provider.
We believe every young person has the right to discover their potential.

