Charity People are delighted to be working with a local independent charity based in Leeds. They are a world leader in palliative care research, working to improve care of those approaching the end of life through integrated research, teaching and clinical practice.

We are looking for a Supporter Care & Database Administrator to join the Income Generation team on a permanent full-time basis. You will be responsible for the delivery of first-class supporter care and operational support that ensures our supporters are at the forefront of everything they do. You will also be responsible for the maintenance and accuracy of the CRM (Donorflex), taking the lead in handling day to day maintenance, support and improvement of the CRM database, liaising with internal and external stakeholders to ensure that the database is updated and accurate and is managed in accordance with regulation. You will be a problem solver, with excellent attention to detail and customer service skills.

You will need previous experience in managing the import process for various internal and external data sets using database tools to build complex mappings to improve efficiencies. As well as processing donations and event registrations made through the website and understanding how website, CRM and payment provider data interlinks.

SUPPORTER CARE & DATABASE ADMINISTRATOR
PERMANENT
SALARY BAND: £20,799 - £24,307
FULL TIME: 9am-5pm, 37.5 hours, 30-minute lunch break
LOCATION: Leeds, fully office based
START: ASAP

Due to the urgency of this role, we are looking to move quickly, immediate start is essential.

If you have relevant experience and are available immediately, please share your CV as soon as possible.

Charity People actively promotes equality, diversity, and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

Supporter Care Assistant
Harrogate, North Yorkshire (Office based role)

About Us

Yorkshire Cancer Research is the largest independent cancer charity in England. With an ambitious goal of saving 2000 lives a year, it is an exciting time to be joining the charity. Every week in Yorkshire almost 600 people are told they have cancer, by working for Yorkshire Cancer Research you are helping to protect and save these lives.

Yorkshire is big, beautiful and diverse and, as an inclusive employer, our aim is that our workforce reflects the rich diversity of our region. We believe a diverse workforce is central to us achieving our strategic goal of saving more lives in our region. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.

Yorkshire Cancer Research is entering an exciting period in its development. As part of this we are expanding our team at our Head Office and a number of new roles are being created. As such, we are now looking for a Supporter Care Assistant to support our Brand and Relationships team.

The Benefits
 

We offer all our employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Harrogate train station, free onsite parking and a whole lot more.

We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Supporter Care Assistant, you will strive for excellence in everything you do, have integrity, champion expertise through improvement and innovation and be a great team player. To find out more about our values and how important they are to us, please visit our website.

The Role

As a Supporter Care Assistant, you will help achieve Yorkshire Cancer Research’s strategic aims by working with the charity’s CRM, Marketing and Fundraising Teams to communicate key messages and build relationships with the charity’s supporters and donors.

Reporting to the Head of Fundraising, your role will involve delivering excellent customer service over the telephone and in written (email and postal) communications and ensuring supporters’ details are accurately recorded on the CRM database. You will be representing the charity, explaining its purpose and demonstrating the charity’s values to donors/supporters, showing appropriate empathy to those who may have cancer or a family member/friend who does.  

Specifically, you will:

- Create accurate, timely and appropriate supporter communications. Working with the Marketing / CRM Teams to automate communications where this is possible and appropriate.

- Use the CRM system to run supplied data queries to deliver campaigns (e.g. using Mail Merge) to create and deliver supporter communications. This includes printing and posting letters and sending emails, making updates to supporter records and fulfilling requests for information.

- Update supporter records to reflect changes in marketing permissions, personal details and the charity’s relationship with the supporter (e.g. Volunteer / Donor / Brand Ambassador etc).

- Work with colleagues to use database modules (e.g. Prospect Module / Volunteer module) to deliver communications that are relevant to the target audiences. 

- Help fulfil email supporter communications. This includes running data queries for a monthly e-news, cancellation communications and managing different email supporter journeys, for example.

- Monitor inbound emails to the charity, forwarding to the relevant colleague (if unable to provide a response) or responding and actioning. You will work alongside the Office Administrator, answering incoming telephone enquiries, responding if possible and/or forwarding on calls/messages to colleagues as appropriate. Accurately update the database to reflect each conversation to ensure we have up-to-date records.

About You

To be considered for this role, you will need:

- A degree or equivalent qualification in a relevant discipline or proven experience working in a similar role at a similar level.

- Customer service experience in a similar or related role (e.g. telephony / databases / office).

- To be up-to-date with the requirements of GDPR and confident in adhering to these requirements.

- A high level of computer literacy with comprehensive knowledge of Microsoft Office applications, especially Word, Excel and Outlook.

- Excellent communication skills, both verbal and written, with an ability to use active listening skills, and write professionally and appropriately for a range of diverse audiences. Has a good grasp of grammar, spelling and of the spoken word.

- Previous experience of working with databases is preferable (e.g. Access or Raiser’s Edge).

Please view the full role profile and visit our Careers Page to find out more about working for Yorkshire Cancer Research.

To apply please submit a CV and covering letter outlining your suitability for the role to Claire Wooldridge, People Partner, before 31st October 2021. Please read our privacy notice before applying.

The charity is a responsible and flexible employer.  We welcome any discussion for flexible working at interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.

We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application please contact us.

Personal Assistant to Director of International Support Unit (ISU)

Muslim Hands

• Vacancy Reference Number: PAISU/ISU/UK-R2

• Salary: 22000 – 24000 (depending on experience)

• Location: Nottingham

• Job Type: 1-year fixed contract (extendable)

• Category: Management

• Sectors : International Development

• Application Process & Closing Date: Send an up to date CV and supporting Covering Letter by Email by no later than 3rd November 2021

• Approx. Interview & Role Commencement Date(s):

Interviews: ASAP

Start: ASAP thereafter

Note: Strong Applicants may be contacted sooner, ahead of the closing date, to hold interviews via ZOOM.

Job Overview

Muslim Hands is a UK-based international relief organisation working in over 40 countries worldwide. International Support Unit (ISU) support the development of Muslim Hands partner offices in the areas of fundraising and communication, program management, administration and finance and at the outset the unit will focus on the following countries non-exhaustive list Canada France South Africa and the United Kingdom. 

Main Responsibilities

Personal Assistant to Director will be based at Muslim Hands headquarters Nottingham, the purpose of the role is to provide full administrative and secretarial support at a senior level to the Director of the international support unit. The personal assistant will be at the heart of the international support unit to ensure the smooth daily time management, scheduling of meetings and correspondence, further handle sensitive and complex issues in a professional and objective manner. Take the initiative when appropriate, especially in the Director’s absence. The PA will be expected to travel between the Muslim Hands partner offices frequently.

As a Personal Assist to ISU Director, you will be responsible for:

Job Specifics

• Provide administrative assistance to maintain effective communication with supporting offices.
• Produce monthly reports of all the supporting offices and assist in developing future KPIs for the ISU team.
• Process correspondence, ensuring that incoming correspondence is dealt with by the director/or on behalf of the director, or other staff as appropriate.
• Booking and arranging travel including flight booking, accommodations and visa according to the organisation’s travel policy.
• Manage arrangements for Trustees’ and Sub-Committee meetings, including production/distribution of agenda and papers.
• Co-ordinate ad-hoc meetings and conference calls including meeting preparations for the director when required - often at short notice.
• Assist the ISU director in developing, implementing and monitoring the ISU strategy.
• Assist director in following up agreed action on matters which fall within the director’s responsibility – chasing responses, triggering follow-up action.
• Typing, compiling and preparing reports, presentations and correspondence
• Acting as the first point of contact: when dealing with correspondence and phone calls
• Managing the diary and organising meetings and appointments for the ISU Director
• Liaise with stakeholders, national and international staff confidently either face to face, video conferencing or via the telephone as and when necessary and required.
• Demonstrate and promote adherence to all Muslim Hands’ Policies, which encourage and support other members within the overseas fundraising offices.
• Maintain absolute confidentiality with regard to the organisation's information and procedures
• Any other duties as may reasonably be required by the director.

Person specification

• Educated to degree level or equivalent.
• Preferred experienced Personal Assistant at senior management level.
• Willingness for overseas travel and out of office hours working.
• Experience of electronic diary management.
• Exceptional interpersonal and communication skills, to enable professional interaction with a wide range of contacts, both internal and external offices.
• Ability to organise and plan own work.
• Excellent attention to detail, with the ability to maintain a high level of accuracy.
• A flexible, pro-active approach to work, including the ability to prioritise and re-prioritise.
• Ability to work on own initiative.
• Ability to deal with sensitive information with discretion and to maintain confidentiality.
• Excellent IT skills, including a working knowledge of presentation software packages, preferably Microsoft Office Word, Excel and PowerPoint.

This is a very rewarding position for the right person. If you feel this is you please send your CV with a cover letter explaining why you feel you are suitable quoting the above reference number!!

Deadline for applications is 3rd November 2021 however we reserve the right to end the application procedure early should the right candidate be found. 

NB: Unfortunately, we will only be able to contact successful candidates so if you have not heard from us by the closure date unfortunately your application will have been unsuccessful.

Part time – 3 or 4 days per week (21 – 28 hours)
London, Manchester, Birmingham or Bradford with home working options
Permanent

Do you want to work for an organisation with an inspiring cause, an ambitious plan, and a dedicated team of staff and volunteers? Join Refugee Action, where 98.5% of staff and volunteers feel proud to work or volunteer.

Refugee Action exists to help refugees and people seeking asylum who have survived some of the world’s worst regimes. After fleeing unimaginable horrors, they find themselves in a continued crisis in the UK, often homeless, living in poverty and unable to work. We provide these highly vulnerable, traumatised people with the support they need to live again with dignity. Then we help them build safe, happy, and productive lives in the UK. Our vision is that refugees and people seeking asylum will be welcome in the UK. They will get justice, live free of poverty and be able to successfully rebuild their lives.

Our vision for a welcoming UK has never been more important. Last year almost 80 million people were displaced, the biggest refugee crisis since the World War Two. Add to this the most hostile Government we have ever faced, now’s the time to stand up for the rights of refugees.

Refugee Action aims to attract, retain and develop the highly skilled and engaged individuals in every area in which we work. We’re proud of our diverse workforce and values-based organisational culture.
We are looking for an empathetic and motivated Head of HR to lead our small HR team and join our Senior Leadership team. In this role you will:

• Lead and develop a HR function that enables Refugee Action to achieve its strategic aims by recruiting, managing and developing skilled and engaged staff.
• Oversee all operational and strategic HR activities.
• Promote and protect an inclusive organisational culture true to our values that supports anti-racism in all its forms (Our values are: with refugees & asylum seekers, collaboration, courage).
• Manage HR staff and support them in their development in their roles.
• Proactively collaborate with leaders and managers across the charity to ensure the effective support and management of staff.

To succeed in this role you will have:

• Experience of working in a generalist HR management role with experience of developing and implementing HR practices, policies and systems.
• Experience of setting / contributing to HR strategy with experience of developing and overseeing HR workplans and budgets.
• Passion for delivering a high quality, efficient and highly empathetic HR service to an organisation.
• Strong leadership and people management skills with the ability to create an inclusive culture of learning and collaboration with individuals and within the HR team.
• Commitment to the values of Refugee Action with the ability to embed these into HR processes and practices.
• A working knowledge of UK employment law sufficient to assess risk, develop compliant processes and provide high quality HR advise to senior managers.
• Experience and understanding of cultural diversity and the ability to work with people from a range of different cultures.

Those with lived experience as a refugee are encouraged to apply.

Closing date: 10:00am Monday 1st November 2021
Interviews: Monday 15th November 2021 via zoom/teams

Employee Relations Adviser

Job reference: REQ001375

£27,000 - £30,000 per year

London

Full time, Permanent, 35 hours per week (Monday to Friday or part time 28 hours over 5 days)

Job description

Are you a customer focused, driven and resilient Human Resource or Employee Relations Adviser?

 If so, we need you to join us to inspire a culture of clear accountability, high engagement and exemplary performance.

We are a busy team providing a national service to a chain of approximately 190 retail shops and our services in Cardiff, Leeds, Manchester, Peterborough and London.

Your key responsibilities will include challenging, coaching and mentoring management to engage and develop employee capability and behaviours in line with the organisation’s values. You will work as part of a team providing high level advice and guidance on complex Employee Relations cases.

To be successful you will have good experience of advising and coaching line managers on ER issues, up-to-date knowledge of employment legislation and codes of practice. You will have significant experience of employee relations casework and of delivering HR training.

About you

A CIPD level 5 person who can have equivalent experience who understands employment law and the employment tribunal process. An effective communicator who can think on their feet. Please see job description for full details.

Our Values - Pioneering, Courageous, Connected, Open, Fair

By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.

Package

Be a disability gamechanger, Flexible working days, 27 days holiday per year, Discounts at gyms, shops, theatres and more.

Application

To apply please visit our website via the link and apply online.

Disabled candidates

Equality and inclusion are at the heart of everything we do. We want to seize every opportunity to build a truly diverse and inclusive workplace.

We are always looking for applications from disabled people. If you are disabled and you have the skills and, or the experience to do the job, we really want to interview you. Just let us know in your application that you are applying under the Guaranteed Interview Scheme.

If you would prefer an application form or need any of the job information in a different format such as large print or braille. Please contact us via our website

Please note that successful candidates may be subject to an enhanced DBS check.

We’re seeking an Executive Assistant for a maternity cover position. The position is due to start in mid-November and is likely to be for a fixed period of 9-12 months. This is a crucial role where you play a key part in developing and supporting our charity and strengthening our administration and governance.

You will be providing flexible assistance primarily to our CEO, in the planning and delivery of their workload. You will also provide administrative support to the Management Team, Trustee Board and other structured groups which shape the charity’s strategy and activities, for example our Clinical Advisory Group. As such, the post holder will have the opportunity to work with the entire Student Minds team and a variety of stakeholders across the health and higher education sectors.

This role requires flexibility, initiative and discretion. You should be highly organised and proactive with strong people and communication skills. The ideal candidate is a ‘safe pair of hands’ who builds good relationships with others and is able to be efficient without compromising standards. In return we offer a role which is interesting, rewarding and varied within a supportive organisation. 

The VCS Alliance is a successful organisation that prides itself on delivering high quality work through partnering with a wide range of Voluntary and Community Sector (VCS) organisations across Bradford District and Craven. We work closely with the local Health and Care System, and co-ordinate some of the local VCS representation within this thematic area.

KEY PURPOSES OF THE POST

• To develop and manage contracts and grants managed and delivered via The VCS Alliance.
• Responsibility for ensuring that contracts of The VCS Alliance are delivered in line with contract specifications and to a high standard. 
• To develop, maintain and manage relationships with a wide range of delivery partners, to support the development of a diverse Provider Community as a resource pool for contract delivery.

MAIN DUTIES AND RESPONSIBILITIES

1. Creation of suitable contracting documentation, in collaboration with team colleagues and Delivery Provider organisations.
2. Ensure the successful delivery of The VCS Alliance contracts and grants of varied sizes and complexity within legal requirements.
3. Establish, manage and develop arrangements, frameworks and systems to ensure appropriate monitoring of all contracts and grants under your responsibility, including performance and finances.
4. Take responsibility for monitoring and analysing performance within The VCS Alliance contract frameworks by leading on regular contract management processes with delivery partners.
5. Collation and analysis of information to highlight all contractual and performance issues in accordance with contract timetables.
6. Advise line manager of all contract performance issues, along with issues relating to compliance against contract/service level agreement terms and conditions.
7. Ensure all contract management issues are resolved in a timely manner.
8. Undertake the central administration of the contract arrangements including supporting the development and production of information systems and reports to support the contract monitoring process. 
9. Ensure effective processes are in place to answer all contract queries efficiently and in a timely way.
10. Produce regular reports updating the Board on the delivery and performance of The VCSA contracts.
11. Produce contract and activity monitoring reports for funders as required.
12. Any other tasks required in line with the role.

ADMINISTRATION

1. Complete relevant administrative tasks including record keeping and data management.
2. Contribute to The VCS Alliance’s general administration through dealing with enquiries via the telephone, email and drop-ins when needed.
3. Contribute information to The VCS Alliance’s newsletter/mailings/e-bulletins/website, where relevant to the role.
4. Complete any other related administrative tasks.

GENERAL REQUIREMENTS

1. Undertake any training or development opportunities as may be required to keep up to date and fulfil the requirements identified for this role.
2. Attend regular supervision sessions and staff meetings.
3. Comply with all organisational policies and procedures.
4. Undertake any other duties as prescribed by and agreed with your Line Manager.
5. Work in line with The VCS Alliance’s Code of Conduct and maintain good relationships within and outside of The VCS Alliance.
6. Have a collaborative and flexible approach to work undertaken.
7. Work in accordance with The VCS Alliance’s Aims, Objectives and Values.
8. Promote The VCS Alliance with all relevant stakeholders.
9. Flexibility is an advantage. Please contact us to discuss what this means before accepting any offer of employment.

EQUAL OPORTUNITIES

The VCS Alliance is committed to promoting equality, diversity and inclusion, anti-discrimination and anti-oppressive policy and practice. Everyone who comes into contact with The VCS Alliance and its staff and volunteers will be treated with dignity and respect, and will not be discriminated against directly or indirectly on the grounds of any protected characteristic described in the Equality Act (2010) including their gender identity, sex, race/ethnicity, religion, marital status, sexual orientation, mental health status, age or disability. Job applicants, employees, volunteers and service users will be entitled these protections too.

HEALTH AND SAFETY

The post holder is expected to comply with The VCS Alliance Health and Safety Policy and take reasonable care for their own health and safety and that of others who may be affected by the work.

NOTES

All job roles are subject to change from time to time and this job description will be reviewed regularly. The job description is a guide to the work that you will be required to undertake and represents a range of responsibilities commensurate with the seniority of the post.

This post is subject to a 3 month probationary period. This post is currently fixed for two years (subject to review of ongoing funding).

The VCS Alliance is a successful organisation that prides itself on delivering high quality work through partnering with a wide range of Voluntary and Community Sector (VCS) organisations across Bradford District and Craven. We work closely with the local Health and Care System, and co-ordinate some of the local VCS representation within this thematic area.

An exciting opportunity to join our growing team at The VCS Alliance and help shape our internal monitoring process' and develop communication pathways with our expanding portfolio of clients across Bradford District & Craven.

KEY PURPOSES OF THE POST

• Provide support to the Project Management team in administering, collating, analysing and monitoring The VCS Alliance Project portfolio.

• Support The VCS Alliance to ensure the efficient flow of timely data and reporting

• Provide effective communication with all stakeholders.

• To provide administrative project assurance, including due diligence and compliance of Delivery Providers.

MAIN DUTIES AND RESPONSIBILITIES

1. Provide support to Project Managers in respect of the monitoring and administration of Projects and Contracts.
2. Work as part of the Staff Team to continually develop, improve and streamline monitoring, invoicing and evaluation systems and processes within The VCS Alliance.
3. In consultation with Delivery Providers and VCS Alliance colleagues, help to design and develop processes and systems for the capture and collating of monitoring information and data for Projects and Contracts.
4. Proactive engagement with Delivery Providers to ensure timely and accurate capture of monitoring requirements and to help with any related problems they may have
5. Record and report on the compliance of Delivery Providers against monitoring requirements of their contracts.
6. Provide consistent, timely and accurate monitoring data for use by Project Managers in reports to funders.
7. Ensure that all Delivery Providers have a clear understanding of what is expected regarding due diligence, monitoring requirements and other requirements, such as the training undertaken by their staff and ensure that all monitoring processes are accessible/usable for all Provider organisations
8. Support Project Managers to carry out the required due diligence with Delivery Providers including GDPR, insurance, professional registrations and having appropriate financial controls.
9. Work closely with the Project Support Officer to ensure coordinated administrative support is provided across all projects
10. Ensure that the relevant team member(s) are notified of any actual or potential contract delivery issues
11. Occasionally assist with meetings of Delivery Partners to provide input regarding monitoring and other contractual requirements
12. Develop strong working relationships and excellent channels of communication with all Delivery Provider organisations
13. Use a range of reporting systems, including Excel and Survey Monkey, to enhance the internal and external monitoring process.

GENERAL REQUIREMENTS

1. Undertake any training or development opportunities as may be required to keep up to date and fulfil the requirements identified for this role.
2. Attend regular supervision sessions and staff meetings.
3. Comply with all organisational policies and procedures.
4. Undertake any other duties as prescribed by and agreed with your Line Manager.
5. Work in line with The VCS Alliance’s Code of Conduct and maintain good relationships within and outside of The VCS Alliance.
6. Have a collaborative and flexible approach to work undertaken.
7. Work in accordance with The VCS Alliance’s Aims, Objectives and Values.
8. Promote The VCS Alliance with all relevant stakeholders.
9. Flexibility is an advantage. Please contact us to discuss what this means before accepting any offer of employment.

EQUALITY, DIVERSITY AND INCLUSION

The VCS Alliance is committed to promoting equality, diversity and inclusion, anti-discrimination and anti-oppressive policy and practice. Everyone who comes into contact with The VCS Alliance and its staff and volunteers will be treated with dignity and respect, and will not be discriminated against directly or indirectly on the grounds of any protected characteristic described in the Equality Act (2010) including their gender identity, sex, race/ethnicity, religion, marital status, sexual orientation, mental health status, age or disability. Job applicants, employees, volunteers and service users will be entitled these protections too.

HEALTH AND SAFETY

The post holder is expected to comply with The VCS Alliance Health and Safety Policy and take reasonable care for their own health and safety and that of others who may be affected by the work.

NOTES

All job roles are subject to change from time to time and this job description will be reviewed regularly. The job description is a guide to the work that you will be required to undertake and represents a range of responsibilities commensurate with the seniority of the post.

This post is subject to a 3 month probationary period. This post is currently fixed for two years (subject to review of ongoing funding).

Digital Assistant
Harrogate, North Yorkshire

About Us

Yorkshire Cancer Research is the largest independent cancer charity in England. With an ambitious goal of saving 2000 lives a year, it is an exciting time to be joining the charity. Every week in Yorkshire almost 600 people are told they have cancer, by working for Yorkshire Cancer Research you are helping to protect and save these lives.

Yorkshire is big, beautiful and diverse and, as an inclusive employer, our aim is that our workforce reflects the rich diversity of our region. We believe a diverse workforce is central to us achieving our strategic goal of saving more lives in our region. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.

Yorkshire Cancer Research is entering an exciting period in its development. As part of this we are expanding our team at our Head Office and a number of new roles are being created. As such, we are now looking for a Digital Assistant to support our Finance & Corporate Services team.

The Benefits
 

We offer all our employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Harrogate train station, free onsite parking and a whole lot more.

We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Digital Assistant, you will strive for excellence in everything you do, have integrity, champion expertise through improvement and innovation and be a great team player. To find out more about our values and how important they are to us, please visit our website.

The Role

As a Digital Assistant, you will support the whole digital team with all administrative tasks as well as supporting the delivery of digital and technology projects. This includes managing our new starter and leavers processes, acting as the point person for our third party IT partner, assisting in the delivery of digital skills training and development, helping users to get the best out of the tools provided to them, ordering and logging new equipment and database administration.

Supporting the Digital & Technology Manager, you will help us to provide digital systems, tools, and capabilities to enable our colleagues, volunteers and other stakeholders to be the best they can be and ultimately help the Charity delivery against its strategy – to reduce cancer deaths in Yorkshire by 2000 by 2025.
 

Specifically, you will:

- Provide our colleagues with the equipment, software and training to allow them to perform their role as optimally as possible from wherever they need to be. This will involve liaising with our IT Partner to order equipment and set up new accounts, manage the process when somebody leaves the Charity, and liaising with telephony providers.

- Act as a first escalation point when your colleagues are not getting what they need from our IT Provider or any other third party provider. You will help colleagues and trustees with simple technology challenges.

- Play a key part in contributing to the creation of digital & technology policies, processes and training materials so all staff understand what good looks like and support the Head of Digital in evolving the Digital Roadmap, keeping it up to date and circulating as needed.

- Be a Microsoft Teams administrator, coordinating the set up and administration of Microsoft Teams and Channels including managing external guest access. You’ll also coordinate the set-up of new SharePoint sites and permissions groups working with our IT Provider and keep track of all third-party tools and software in use including users and admins e.g. Trello, Miro, AirTable etc.

- Provide administrative support to the other members of the Digital team to enable them to work as effectively as possible. This will involve coordinating diaries, producing agendas, scheduling resource, updating documentation etc.

About You

To be considered for this role, you will need:

- Demonstrable experience of a passion for digital and technology.

- A good understanding of the digital and technology landscape.

- A basic understanding of digital transformation.

- Strong digital and IT skills with excellent written communication skills.

- A Bachelor’s degree or equivalent in a technology related subject or proven experience in a similar role at a similar level is desirable.

- Strong interpersonal skills with an ability to engage with internal and external stakeholders and excellent organisational skills, including time management skills and the ability to prioritise workload to meet deadlines are desirable characteristics.

Before applying, please visit our website to view the full role profile and visit our Careers Page to find out more about working for Yorkshire Cancer Research.

The charity is a responsible and flexible employer.  We welcome any discussion for flexible working at interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.

We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application please contact us.

Job Title IT Business Analyst

Responsible to Head of IT/Digital

Hours of work 35

Place of work/Base Martin House and in the Community. Hybrid working arrangements will be considered, where possible.

Type of contract               Full Time, Permanent

Overall purpose of the role

• Working within the IT team, the primary role is to facilitate business investigation to support business change initiatives and act as a conduit between the business and IT delivery partners.
• To review existing line of business applications and provide a roadmap, plan and implementation for digital transformation to transform the Martin House traditional analogue business into a digitally enabled one
• To play a lead role in the deployment of Microsoft 365 and to leverage business improvements from MS365
• To ensure applications are secured and all measures are taken to eliminate security threats
• To digitally upskill our workforce and support the implementation of new systems within the business
• Management of the ICT trainer and administrator

Tasks and duties

ICT – Digital Innovation, applications and IT business projects

• Working with the business to identify inefficient processes, new opportunities and areas for improvement
• Management of ICT trainer and administrator
• Create new value through the smart use of digital tools, platforms, technologies, services, and processes
• To drive growth and business system renewal with digital platforms
• Be a digital evangelist, championing the use of digital technology and practices
• Collaboration, knowledge sharing, and digital best practices between partners and colleagues to help embed a robust digital ecosystem
• Measure ROI on digital projects, fine-tuning approaches as needed to ensure we're investing in the right tools and resources
• To review all legacy systems and produce a roadmap and implementation plan for digital change
• To lead on the implementation of Microsoft 365, utilising and leveraging the product to improve the business efficiency
• Develop and maintain and ensure compliance with all corporate and operational policies related to digital inclusion, its development and delivery particularly those related to information governance and GDPR
• To promote, train and digitally upskill our users in the use of new products
• Implementation of various ICT projects and efficient handover of support to the support team
• Provision of technical and user support to staff having ICT issues when necessary
• To assist in the management and use of core applications, such as Finance, HR, Care and CRM systems
• Maintain a high degree of customer service for all support queries and adhere to all service management principles
• Be expected to work outside normal office hours from time to time as the demands of the post and emergencies dictate.
• Assist with the preparation of the teams ICT operational plan
• Ensure the relevant security is implemented and all associated security protocols are followed and maintained.
• Maintain accurate manual and digital records relating to all work carried out and produce relevant documentation where appropriate.
• Assist with monitoring and review of system performance and the production of relevant report and statistics.
• To design and develop reports, user training and provision of support.
• To attend ICT meetings and keep abreast of ICT developments.
• Provide support, and cover for the Head of IT/Digital.

Other

• Any other reasonable duties as may reasonably be required by the Head of IT/Digital or other Senior Manager.

• Martin House has a multi-professional; multi-skilled team seeking to reach out to each family in a way that most helps them.  You may therefore be asked to help in other areas as required.

Health & Safety

• To be aware of the safety needs of the children, siblings, parents and colleagues and adopt a preventative safety approach to all times.
• To report all accidents incidents and untoward incidents to a Deputy Head of Care and Clinical Services.
• To be aware of your health and safety responsibilities as an employee and adhere to these.

Personal development

• To adopt a positive and reflective approach to personal and professional development.
• To participate constructively in a yearly annual appraisal.
• To undertake core competencies for clinical skills and specific training and to remain updated.
• To work in conjunction with the education co-ordinators to develop your practice and care for the children.
• To work contracted hours including unsocial hours as required weekends evenings and nights.

This job description reflects the present requirements of the post and will form the basis of performance appraisal.  As duties and responsibilities change and develop the job description will be reviewed and necessary changes made with consultation.

Employees may be required to drive a Martin House pool car. These cars are insured by Martin House and it is a requirement of the insurers that we have checked that any staff who drive the cars have a current driving licence.

Martin House has a multi-professional, multi-skilled team seeking to reach out to each family in a way that most helps them.  Because of this team members may be expected to accept a different or unusual task or role.

Equality statement

Martin House is committed to providing care and improving services irrespective of race, ethnicity, disability, gender, religion or belief, age, marital status, or sexual orientation

Safeguarding Children, Young People and Vulnerable Adults

Martin House is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment. Recruitment checks are undertaken in accordance with safer recruitment standards and successful applicants may be required to undertake a DBS check via the Disclosure and Barring Service (DBS).

All Martin House employees are expected to

• Uphold the values of Martin House and behave in a professional manner at all times.
• Value equality and diversity and comply with relevant equality legislation.
• Attend 1:1s with line manager, team meetings and annual appraisals.
• Take part in all relevant mandatory training and any other education and training considered necessary to carry out the role.
• Take responsibility for one’s own personal development.
• Cooperate with colleagues, encourage and support positive working relationships (both internally and externally) and foster a culture of respect and consideration at work.
• Establish and maintain effective communication with relevant individuals and groups, both internally and externally.
• Take responsibility for one’s own health and safety and the health and safety of others whilst at work, and comply with Health and Safety legislation.
• Comply with information governance requirements and maintain confidentiality at all times, as required.
• Work within all Martin House policies and procedures.
• Communicate a positive image of Martin House and protect its reputation.

Staff who support Martin House volunteers are expected to

• Carry out effective inductions for new volunteers in your department
• Lead and guide volunteers, providing the support needed to maintain morale and enable them to work effectively
• Supervise your volunteers appropriately in their day to day work and actively work to recognise the work that they do
• Ensure your volunteers have access to some personal time with you on a regular basis
• Ensure that your volunteers have an annual opportunity to reflect on their volunteering role with you
• Support appropriate volunteer learning and development within your team
• Communicate effectively with your volunteer team, and in line with the Martin House Staff Charter
• Play a role in the recruitment of new volunteers within your area, once appropriate training has been given
• Support the Manage performance issues with volunteers fairly and sensitively, taking advice from the HR department where appropriate

Digital Delivery Officer

Harrogate, North Yorkshire

Salary: c. £30,000 per annum

About Us

Yorkshire Cancer Research is the largest independent cancer charity in England. With an ambitious goal of saving 2000 lives a year, it is an exciting time to be joining the charity. Every week in Yorkshire almost 600 people are told they have cancer, by working for Yorkshire Cancer Research you are helping to protect and save these lives.

Yorkshire is big, beautiful and diverse and, as an inclusive employer, our aim is that our workforce reflects the rich diversity of our region. We believe a diverse workforce is central to us achieving our strategic goal of saving more lives in our region. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.

Yorkshire Cancer Research is entering an exciting period in its development. As part of this we are expanding our team at our Head Office and a number of new roles are being created. As such, we are now looking for a Digital Delivery Officer to support our Finance and Corporate Services team.

The Benefits

We offer all our employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Harrogate train station, free onsite parking and a whole lot more.

We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Digital & Technology Officer, you will strive for excellence in everything you do, have integrity, champion expertise through improvement and innovation and be a great team player. To find out more about our values and how important they are to us, please visit our website.

The Role
 

Help transform Yorkshire Cancer Research’s digital capabilities

The Digital & Technology team was formed in late 2019 with very clear goals and objectives.

We’re on a mission to transform the Charity’s digital and technology capabilities and we’re looking for a new member of the team to help us do this. 

We look after IT, Digital Infrastructure and Cyber Security and our purpose is to provide digital systems, tools, and capabilities to enable our colleagues, volunteers and other stakeholders to be the best they can be and ultimately help the Charity delivery against its strategy – to reduce cancer deaths in Yorkshire by 2000 by 2025.

 We have a very clear strategy and roadmap which was developed in early 2020 and over the last 16 months we have delivered the following digital advances: 

• Enabled a remote workforce in response to the pandemic by equipping all staff with laptops and rolling out Microsoft 365 to all colleagues.
• Migrated all our data from our on-prem server to SharePoint.
• Introduced paperless Board software.
• Digitised our purchase order and invoicing processes.
• Consulted on the selection of a new fundraising platform.
• Introduced an EPOS system in our retail shops.
• Cleaned up our entire database and introduced standards processes and training for all CRM users.
• Introduced Bring your own device for mobiles and tablets.
• Implemented multi factor authentication and mobile device management.
• Rolled out new cloud based legacy administration software.
• The list goes on…

There is still so much more to do including a full deployment to cloud, a new content management system for our website, further development of our CRM system, introduction of a digital signatures solution, office of the future, digitise patient services, create a data warehouse, a new HR system, a new volunteer management system, internal comms and lots more!

Before applying, please visit our Careers Page to view the full role profile and to find out more about working for Yorkshire Cancer Research.

The charity is a responsible and flexible employer.  We welcome any discussion for flexible working at interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.

We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application please contact us.  

We are seeking an Operational Manager for Healthy Minds (Calderdale Wellbeing), a user-led mental health charity working across Calderdale. Through a range of educational and supportive activities, we aim to help people have better emotional wellbeing by understanding their experiences and finding what works for them to have healthier, happier lives. 

Working closely with our Chief Officer and senior management team, as well as the staff and volunteer teams who deliver services, this is a core role within the organisation.  The Operational Manager oversees development and delivery of our Time Out and Roshani services, and manages key functions that support frontline delivery: communications, facilities, and administration.

Healthy Minds is a well-established organisation with a strong presence in Calderdale’s mental health system.  The Operational Manager has a key role in ensuring the organisation is equipped to deliver quality services now and into the future, meeting the challenges of an often demanding environment.

Could this be you?

You will:

• Have a solid track record in a supervisory / managerial role
• Have a good, pragmatic understanding of working in the voluntary / community sector
• Be a creative and practical problem-solver who engages the team to find solutions
• Have a good understanding of mental health recovery and maintaining emotional wellbeing
• Have experience in support work, group work, community development, advice or similar roles
• Value and respect people’s personal and professional experience

Alzheimer's Society is the UK's leading dementia charity. We provide information and support, improve care, fund research, and create lasting change for people affected by dementia.

Support Worker Responsibilities:

The Alzheimer’s Society Dementia Support service involves dedicated members of staff giving one to one support, information and guidance to people with dementia or their carers and wider family or friends, to help people understand dementia, cope with day to day living with dementia and prepare for the future.

We are looking for an exceptional individual to join our vibrant, passionate, and friendly support service in Wakefield and Five Towns.

As a BAME Specialist Dementia Support Worker you will have the rewarding opportunity to provide support and guidance to people with dementia and their carers from BAME communities; helping to maintain their independence, improving their sense of well-being, and putting them in more control of their lives. The service is unique to each service user as it is based upon their personal circumstances and support needs.

You will offer support and guidance to your clients in a variety of ways, whether in the client's own home, at service offices or at other locations, face to face, by phone, letter or email. You will assist service users to access other services, providing signposting and referrals, as well as facilitating peer support groups and other group activities.

You will also work with BAME communities to encourage communities to become Dementia Friendly and develop a strong voice for people affected by dementia in the communities.

Support Worker Requirements:

We are looking for an individual who possess NVQ level 3 (or equivalent) with an understanding of dementia and the needs of those living with dementia and their carers. Your ability to assess client needs along with the understanding of the need for client confidentially is essential to providing a valuable and worthwhile service. To be successful in this role you will have excellent non-judgmental communication skills as well as strong organisational and time management skills in order to manage your caseload of clients effectively.

About Alzheimer’s Society:

Alzheimer's Society is the UK's leading dementia charity. With people affected by dementia among the worst hit by the pandemic, there has never been a more important or exciting time to join us and help to deliver the lasting change which people with dementia desperately need.

Position: Dementia Support Worker (BME specialist)
Location: Community based - Wakefield and Five Towns
Contract type: Permanent
Hours: Full Time, 35 hours per week
Salary: £20,363 - £21,603 actual per annum (depending on skills and experience)

Closing Date: 31 October 2021
Interview Date: Monday 8th November 2021 – interview via zoom

You may have experience of the following: Support Worker, Dementia Adviser, Care Assistant, Dementia Advisor, Caseworker, Special Needs Assistant, Social Worker, Social Care, Community Care, Helpline Coordinator, Volunteering Officer, Support Worker, Mental Health, Dementia, NFP, Not for Profit, Charity, etc.

Ref: 103 781

Witness Service North - South Yorkshire

Department: Witness Service - National

Location: Barnsley Magistrates court

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

About us

The Witness Service has over 260 staff and 3000 volunteers and offers free, independent, impartial and confidential support and information to 15,000 witnesses each month to give evidence in every criminal court in England and Wales.

Last year, Citizens Advice helped 2.6 million people face-to-face, by phone, email and webchat, and we received 25 million visits to our digital advice content. We solve 7 in 10 clients' problems, and 4 in 5 tell us that advice improved their lives.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under- represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary Candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

The Role

As the Deputy Team Leader (Court Services), working alongside Team Leaders you will be responsible for the delivery of the Witness Service within your court/s. 

You will share responsibility for the effective coordination and development of volunteers who support witnesses in their journey through the criminal justice system.

You willbe responsible for general service administrative tasks within the courts, as well as inputting service data.

Who we are looking for

Do you have experience of working as or alongside volunteers?

Are you looking to develop your management skills or for a new challenge?

We are looking for someone who is a great motivator who thrives on leading teams to deliver positive outcomes.

We are looking for someone with excellent communication skills, who can adapt to and manage change. Someone who has administrative skills and is computer literate to a high standard.

We look for people to help us improve and transform our organisation. We can offer you the opportunity to make a genuine impact and create lasting change within an organisation that makes a difference in the lives of millions of people every year.

This post is subject to enhanced vetting and barring check.

The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.

Please note, in the event of a high number of applications, we reserve the right to close the application early.

This vacancy closes at 23.59 on the closing date.