Office Administrator Jobs
Tinnitus UK is the only registered charity in the UK supporting the one in seven adults who have tinnitus! The charity has recently renamed and rebranded. All part of the ambitious plans fo the charity to raise its profile and relevance even further, to reach and help more people than ever. We are looking for a Fundraising and Events Administrator to provide administrative and operational support to the Fundraising Managers (Corporate, Major Donor, Legacy, Individual Membership, Trusts & Foundations) and to the Head of Services by administering donor and supporter records and assisting with events and general operational duties.
Main Responsibilities
Fundraising General (65%)
- Organizing and maintaining membership and donation data in the CRM database (Donorfy)
- First point of contact for supporter enquiries (email/phone)
- Taking telephone donations when required
- Flagging contact/donations to relevant team members
- Printing and posting thank you letters for offline donors
Events (20%)
- Monitor the events@inbox
- Monitor event bookings and process invoices as required
- Liaise with speakers, attendees and sponsors as appropriate
- Annual Conference - Tinnitus Adviser Training - European Tinnitus Course - Online Tinnitus Workshop - Tinnitus UK Webinars 2024
- Ensure website and Eventbrite accurately reflect current and coming events are upto date including event details.
General (10%)
- Monitor Tinnitus UK email info@ inbox responding to emails or directing to colleagues as necessary
- Stationery and mailroom stock checks and replenishing of stock as required
- Assist the Office Manager with office administrative tasks
- Work across the Tinnitus UK team and assist in all areas of work
- Attend internal and external meetings, events and training
- Assist the office manager with bookings of meetings/conference venues for Trustee Board and other meetings/training days
- Organise travel and accommodation as and when required
- Undertake training (In-house and external) as required
- Be flexible and carry out associated duties that may arise, develop, or be assigned in line with the broad remit of the post
Stewardship (5%)
- Provide a basic level of stewardship to event fundraisers - (thanking, providing publicity materials, passing stories to communications colleagues)
- Administering JustGiving and other fundraising platforms
PERSON SPECIFICATION
Essential
- Good basic education to GCSE standard or equivalent (GCSE grade C or equivalent in Maths and English)
- Entitled to live and work in the UK
- Experience of database administration (CRM desirable)
- Fundraising admin and stewardship
- Events admin and support
- Handling phone, digital and postal enquiries
- Experience of using a number of different IT systems including Microsoft Office 365 - such as Outlook, Teams, Excel, Word & Powerpoint
Desirable
- NVQ level 2/3 in administration or other secretarial qualification
- experience in an office environment providing administrative support to multiple teams
- Experience of using client management databases such as Donorfy (full training provided)
Skills - you will have:
- Excellent communication skills both oral and written
- Recongise the confidentiality of some information and adhere to GDPR guidelines accordingly
- Attention to detail
- Excellent record keeping
- Understanding of confidentiality and GDPR guidelines
- Work effectively and efficiently under pressure
- Problem solver with a 'can-do' approach
Personal characteristics - you will be:
- Adaptable
- Purposeful and resourceful
- Excellent communication skills
- Flexible and team player
- Enthusiastic
- Ability to work on own initiative and prioritise workload
- Commitment to anti-discrimatory practice and equal opportunities. An ability to apply awareness of diversity and inclusivity to all areas of work.
In return we offer:
- Flexible working
- 25 days annual leave plus bank holidays
- Employee Assistance Program well-being initiative
- Company pension (5% matched employer contribution)
The client requests no contact from agencies or media sales.
High Trees are a charity working across 5 thematic service delivery areas and teams (Education and Training, Employment and Careers, Children, Young People and Families, Community Action and Research and Sector Support). All our work is held together by our Operations team, who provide the support and structure that allows all of our service delivery to take place and ensures High Trees as an organisation functions.
We are seeking a skilled Operations Administrator, providing general support across the organisation as a whole, but predominantly working with our Operations team and Co-CEOs to ensure that High Trees remains an effective organisation, able to make the most impact for our beneficiaries. This is a varied and rewarding role which will allow you to build your skills and understanding of how charities operate day-to-day as well as contribute to our governance and strategic ambitions. Your remit will include general office administration; including the admin needed to efficiently manage our offices and community buildings, ensuring our organisational policies and processes are routinely reviewed, updated and implemented; assisting with events; and supporting our governance processes.
You will also carry out the administrative HR functions for High Trees, inducting new staff, maintaining our records on our HR software, facilitating all staff to carry out our mandatory training and helping with the administration of our recruitment processes. You will work with the teams to ensure compliance with our HR policies, procedures and HR paperwork.
Benefits of working at High Trees
- 35 days annual leave (inclusive of bank holidays and 3 Christmas days) rising by 1 day each year after 2 years’ service (capped at an additional 8 days)
- Enhanced maternity/paternity/adoption leave after 2 years’ service
- Save money off a new bike with the Cycle to Work scheme
- Up to 7% contribution to the staff pension scheme
- 24/7 Employee Support Line
- Clear pay structure with yearly increments (based on performance)
- Annual Staff away day
- Premium eye-care vouchers through Specsavers and season ticket loans
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Office Administrator - Donor Communications and Volunteer Liaison
Friends of the Holy Land are looking for an energetic, dedicated individual to join our fast-moving, growing charity.
Friends of the Holy Land has a small network of volunteer supporters around the country and an expanding number of financial donors. This new role will be responsible for communicating with these two communities, with a focus on preparing monthly emails to supporters, monitoring and moderating social media accounts, liaising with external partners to deliver external communications, developing donor stewardship and growing our volunteer network.
The role will also be required to help with regular office duties and will need to be familiar with all aspects of administrative support for the operational success of the charity. You will need to be comfortable working in a faith-based organisation, talking to supporters across the UK and with our partners in the Holy Land, and be competent in creating communications.
Essential Qualifications and Skills
- Office experience
- Must have strong computer skills using Microsoft office (ideally Office 365). CRM training will be provided as necessary
- Excellent written and verbal communication and inter-personal skills
- Ability to proof-read with attention to detail
- Ability to write and design short communications, e.g. emails, posters (ideally)
- Pro-active with the ability to multi-task and work independently and with changing priorities
- Confident phone manner and a friendly demeanor - be a 'people person'
- Be comfortable working in a faith-based environment
- As part of a small team, a problem-solving, can-do attitude is necessary along with an unflappable demeanor
- Experience of CRM systems helpful but not essential
- Experience managing Social media accounts desirable
This is a full time post and will be office based in an easy location with parking.
Our mission is to secure a resilient and enduring community for Christians in the West Bank, Gaza, Israel and Jordan
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The role
This role plays a vital part in ensuring the efficiency of our HR operations and the smooth running of our office. You will provide administrative support across the full spectrum of the HR employee life cycle, from recruitment through to retirement, and ensure our office is a professional and welcoming space for staff and visitors.
Key responsibilities of the role include:
- Administration duties related to day to day operations of the HR function; including recruitment, new starter onboarding, staff development support and training coordination.
- Maintaining employment records and updating internal databases.
- Monitor and maintaining stationery stock levels, office stock and kitchen supplies.
- Serving as the initial point of contact for all employee-related queries.
The ideal candidate
To be considered for this role you should meet the following criteria:
- Have a clear understanding of the role HR plays within an organisation; specific HR experience is desirable but is not essential if you can meet all other requirements.
- Skilled in prioritising workload, managing time efficiently, and adeptly handling
conflicting priorities to meet deadlines. - Detail orientated; able to ensure accuracy and precision in all tasks and
documentation. - Strong communicator - able to clearly communicate and have good listening skills.
- Able to sensitively and carefully manage confidential information.
- Demonstrate a positive, proactive 'can do' attitude, addressing challenges and seeking opportunities for improvement.
About us
For homeless people, or those at risk of homelessness, finding employment and housing opportunities can feel like an uphill battle, even more so if they’re affected by physical, mental health or substance misuse issues. Providence Row works with those affected by homelessness and those vulnerably housed in London, offering an integrated service of crisis support, advice and progression programmes. We ensure that people often excluded from mainstream services gain the support and opportunities they need to create a safe, healthy and sustainable life away from the streets.
Benefits
- 27 days holiday plus bank holidays
- Generous pension scheme
- Cycle to work scheme
- Season ticket loan
- Employee assistance programme
- Monthly reflective practice
- Wide range of learning & development opportunities
To apply:Please upload your CV with a covering letter, detailing how you meet the job specification by the closing date.
Interviews:Please note that we will interview on a rolling basis and therefore encourage early applications.
The client requests no contact from agencies or media sales.
The District Administrator is the first port of call in the District office and acts as an essential point of contact for all 19 Circuits and their Churches within the District.
The District Administrator will work collaboratively with the Senior District Administrator and be proactive with good organisational skills.
The role will provide administration support in a number of areas to support the Senior District Administrator, with emails, setting up meetings, maintaining records and databases.
Main Responsibilities
- Responsible for incoming emails, telephone calls and meeting and greeting visitors.
- Accurate and effective use of information management systems including general office filing, electronic file management, scanning, archiving, databases, other electronic records, spreadsheets and hard copy paper records, regularly updating as required.
- Write and distribute email, correspondence memos, letters, and forms.
- Assist with maintaining and updating the District Directory and databases.
- Assist with the administration for representative and presbyteral synod.
- Managing and ordering office supplies and research new deals and suppliers
- Maintaining office equipment, i.e. photocopiers and printers for smooth office functionality
- Communicate meetings and agendas to attendees. Take minutes when required and arrange lunches and refreshments.
- Assist with the management of the District Zoom accounts.
- Any other duties and responsibilities identified by the Chair and the Senior District Administrator as are within the capabilities and level of responsibility of the role in order to meet the needs of the District.
Discretion in handling confidential information is essential and good people skills with team working is key.
The client requests no contact from agencies or media sales.
Brain Tumour Research is looking for an Office Administrator to help deliver a superior supporter journey, managing volunteers and fulfilment of fundraiser and supporter materials. To manage merchandise and stock to ensure timely and accurate recording of stock movements and sales. To answer the main telephone line in a sensitive and professional manner.
Position: Office Administrator
Location: Head Office, Milton Keynes
Salary: Circa £25,000 per annum
Hours: Full time, 35 hours pw
Benefits: Holiday entitlement, 25 days per annum, excluding UK Public Holidays, access to an Employee Assistance Programme and option to join our healthcare scheme, death in service policy, electric car and bike salary sacrifice scheme.
About the Role
This is a fantastic opportunity for an individual who wants to make a difference in one of the most innovative and exciting medical research fundraising charities in the UK.
As an Office Administrator, you will be a key part of the fulfilment process, using Shopify, aiding our fundraisers and supporters to achieve maximum income generation, answering calls and emails from our supporters and fundraisers, with a focus on the supporter journey by being sensitive and empathetic, while raising awareness.
About You
If you would like to join an exciting, innovative, and ambitious charity, with a passion for finding a cure for brain tumours, then we would love to hear from you.
Do you have:
- Experience of working with members of the public and/or volunteers
- Experience working with Microsoft Office and a CRM database
- Ability to converse authentically and empathetically with members of the public who may going through or have just gone through a difficult experience
- Experience working in a stock room desirable but not essential
About Brain Tumour Research
Brain Tumour Research is an exciting, innovative and ambitious charity. We are passionate about finding a cure for brain tumours through the establishment of dedicated Brain Tumour Research Centres of Excellence around the UK.
We are invested in our employees and are proud to be accredited by Investors in People.
Closing Date: 3rd May 2024
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Candidates may also have experience in, or be looking for a career in: Administration, Charity Administrator, Fundraising Administrator, Charity Assistant, Office Administrator, Administration Assistant, Office Junior, Stock Assistant
No agencies please.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We're currently offering a unique opportunity for an Administrator to join our team, based predominately at our Residential services in Rochford and Wickford, with some travel to our Billericay site.
Hamelin Trust is comitted to re-imagining social care and finding better ways of helping to achieve their life goals.
As the Administrator, you'll play a pivotal role in providing administrative assistance to the Residential Services Manager and teams. Your responsibilities will involve generating monthly invoices, managing petty cash transactions, overseeing the booking system and databases, and preparing reports, care plans, and correspondence.
To thrive in this role, you should possess prior experience in office administration, coupled with exceptional written and verbal communication skills, and proficiency in IT. We value flexibility, adaptability, and a friendly demeanor, alongside a commitment to our values.
The position operates during core hours from 8:30 am to 4:30 pm, Monday to Friday.
Join us in making a difference and shaping the future of social care!
Hamelin Trust has a duty to safeguard and promote the wellbeing of its service users and is committed to doing so. Hamelin Trust expects all staff and volunteers to share this commitment. All appointments are subject to satisfactory enhanced DBS disclosure & other safeguarding clearance.
Creating compassionate communities for autistic adults and people with learning disabilities.
The client requests no contact from agencies or media sales.
Financial Administrator reporting to the Finance & Operations Manager. The role of Finance Administrator is a crucial one in our small Finance team, where the successful candidate will be responsible for maintaining financial records. This position requires strong organisational skills, an attention to detail, enthusiasm for figures and good financial practice. The Financial Administrator must be able to work independently as well as alongside the Finance & Operations Manager and Supporter Care Team.
To provide administrative support to the Fundraising Team, and to ensure smooth day to day running of the Fundraising Office. The role will build, manage and nurture relationships with supporters and the post holder will deliver by recording accurate information about donors and assisting with donor queries
This post will suit a highly organised and compassionate individual with excellent communication skills.
£24,000-£27,000 FTE
27 days annual leave FTE
Pension
Previous applicants need not apply.
The client requests no contact from agencies or media sales.
Administration Officer – England Central
We are recruiting an Administration Officer to provide an effective and comprehensive range of administrative support to workstreams/projects, which will enable the charity to fulfil its function across Central England to a high-quality standard.
What you will do:
Coordinate training bookings, using the diary system, email and databases to ensure training is organised, allocated and delivered.
Create resource pack for colleagues delivering training courses and workshops.
Help to facilitate training delivery nationally, responding to email and telephone enquiries, ensuring preparation, materials, resources, venues, for all events are in place when required.
Help to plan, contribute to and attend PAPYRUS conferences, workshops and events as required.
Collate evaluations and feedback from training and project work.
Act as a first point of contact, including enquiries which may be complex in nature; assessing the nature and urgency of the correspondence and responding or referring to colleagues as appropriate.
Record all enquiries and contacts using the CRM database and ensure that the database is maintained and accurate at all times.
Assist with managing the office diary, arranging and organising meetings/bookings as required.
Manage stock and resources ensuring that the required items are available.
Administer petty cash as required in line with financial processes.
Respond to orders and other requests for information, from stakeholders, by phone, mail and email, according to policy and keep accurate and up to date records.
Undertake general clerical and administrative tasks to support the service as required (e.g., posting items, photocopying, scanning).
To be successful in this role you will have:
Demonstrable experience in an office administrator role or equivalent
A good working knowledge of Microsoft packages (e.g., Word, Excel, Access, PowerPoint) and hands on IT experience of database packages including electronic filing systems and online platforms.
Ability to work effectively with internal and external stakeholders.
Ability to resolve issues and identify solutions, seeking support and guidance where required
Salary: £23,114 per annum (NALC Scale SCP 4) progressing by increments to £23,893 per annum (NALC Scale SCP 6)
Benefits: You will receive 28 days annual leave plus Bank Holidays (pro rata for part time workers), an attractive pension scheme, Simply Health membership and enhanced sick pay. Please visit our website for more details.
Hours: 36 hours per week
Location: Birmingham (6, Embassy Dr, Birmingham B15 1TP) with some travel across Central England, and occasional travel across the UK.
Contract: Permanent
Closing date: 19th May 2024
Interview date: W/C 27th May 2024
We reserve the right to close the vacancy earlier if we receive sufficient applications so, please submit your application as soon as possible.
PAPYRUS is committed to the principle of equal opportunity in employment and its recruitment policies are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
PAPYRUS is committed to safeguarding all children, young people and adults at risk that interact with the organisation. The organisation recognises its responsibility to safeguard the welfare of these vulnerable groups by a commitment to procedures to protect them. The charity expects all staff and volunteers to fully support and promote these commitments.
The client requests no contact from agencies or media sales.
We are looking for someone who is outgoing and enthusiastic to join our Supporter Care team, who will carry out essential supporter engagement and administrative activities associated with marketing campaigns, donations, fundraising events and requests for materials. With previous experience of providing excellent customer service, you will have the ability and confidence to communicate with a variety of people, engaging with supporters by phone, email and in writing about a wide range of enquiries.
The Supporter Care team at Alzheimer’s Research UK is often the first point of contact in the charity for supporters, potential donors and members of the public. The Supporter Care Administrator works alongside five other team Administrators handling supporter enquiries, processing donations, and thanking supporters to ensure an excellent standard of customer care and to generate the maximum amount of income for dementia research. This role reports to the Senior Supporter Care Officer (SSCO) and ensures that the team successfully deliver an efficient and a first-class supporter experience for the charity.
This is a 12-month fixed term contract, or on return of the substantive post holder, due to a secondment. This role will you to be in the office 2-3 days per week depending on business needs.
Main duties and responsibilities of the role:
Supporter engagement
· Answering inbound telephone calls; responding to a wide range of enquiries including marketing campaigns, donations, fundraising events and requests for materials.
· Managing email enquiries, either by responding or forwarding as necessary.
· Responding to written enquiries received in the post.
· Making outbound telephone calls in order to increase the value of, or to retain supporters; including thanking, obtaining Gift Aid declarations and reactivating lapsed donors.
· Recording feedback received by the charity and assisting in the resolution of complaints.
· Champion high quality supporter care, ensuring that all supporters and members of the public have an excellent experience when contacting the charity.
Donation processing, database and general administration
· Processing donations from telephone calls and mailings, acknowledging supporters appropriately.
· In Memoriam giving; sending out materials, processing donations and sending appropriate acknowledgements to donors, Funeral Directors, and the Next of Kin.
· Regular giving; processing new Direct Debit instructions and Standing Order payments, amending and cancelling gifts as necessary.
· Processing and thanking donations relating to regional fundraising and sporting events.
· Ensuring the integrity of the database (currently Salesforce), by amending supporter details as necessary.
· Opening and batching incoming post.
· Updating team procedures as required.
· Archiving, scanning and filing documents.
What we are looking for:
· Experience of working in a customer facing role.
· Experience of handling queries and complaints.
· Confidence working with computers – good knowledge of Word, Excel, Outlook and CRM databases.
· Excellent written and spoken communication skills.
· Engaging and professional telephone manner.
· Ability to work with a high level of accuracy and attention to detail.
· Good organisational skills and the ability to prioritise workload.
· Professional and hard-working team player.
· Outgoing, enthusiastic and able to remain calm under pressure.
Additional Information:
Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.
Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events.
Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD.
Salary: Circa £22,000 per annum, plus benefits
Please download the Vacancy Pack for more information.
The closing date for applications is the 19th May 2024 with interviews likely to be held week commencing the 27th May 2024. We would encourage you to submit your application at the earliest opportunity as the closing date may be brought forward at any time. Please indicate in your covering letter if you are unable to attend an interview on a certain date.
We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented. Any offer of employment is however subject to you having the right to work in the UK.
As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, your CV will be anonymised as part of the selection process. Should you need any adjustments at either the application or interview stage, then please do contact us via our website.
How to apply:
Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.
About Alzheimer’s Research UK:
Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure.
In 2022, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement and were also listed in the prestigious Best Companies lists:
• 48th in the 100 Best Large Companies to Work For in the UK.
• 19th in the 100 Best Companies to Work For in the East of England.
• 3rd in the 50 Best Companies to Work For in the Charity Sector.
In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact.
In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic.
In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge.
ARUK really does look after its people, where you will be able to add value and make a difference.
To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK
The client requests no contact from agencies or media sales.
Job Title: Admin/Customer Services
Reports To: CEO
Main Purpose of Job
To ensure the smooth running of the sales floor and main office to offer a high-quality service to donators and customers.
Main Responsibilities
- Serving customers, dealing with enquiries, arranging delivery when necessary
- Processing cash, card and other customer payments
- Arranging for approved donations of furniture to be collected
- Handling product returns and payment refund requests
- Helping with movement, inventory and presentation of stock in the warehouse
- To assist in the movement of stock by road transport, including van driving.
- To assist and support new volunteers as directed. Ensure that volunteers understand the customer service standards that we aspire to as an organisation
- To follow all statutory Health and Safety requirements and those detailed in the organisation’s Health and Safety policy and risk assessments
- Work flexibly and to be prepared to contribute to all areas of work in the organisation
- Collect and share feedback from volunteers, work placement trainees, donors and customers with the CEO
- To undertake any other reasonable tasks as deemed necessary by the CEO
- To promote equal opportunities and value diversity in accordance with Statutory and Sofa’s Equal Opportunity and Diversity Policy
- To undertake any other duties as required by Sofa Trustees which are consistent with the aims and objectives of Sofa
Other Requirements
- Adhere to Sofa’s Health and Safety Policy
- Work flexibly throughout the week excluding Sundays
- Attend occasional meetings
Provide affordable household items, help volunteers get back into employment and save the environment by diverting tone of furniture from landfill
Are you a skilled administrator with excellent attention to detail? Do you have excellent written and verbal communication skills? Do you enjoy working with a range of stakeholders in a fast moving environment?
We're now looking for a Governance Administrator to join our team! You'll provide essential administrative support to our Governance Manager, board of Trustees and Executive Leadership Team.
Your responsibilities will include co-ordinating essential administrative tasks: preparation, collation and distribution of agendas, meeting information packs, minutes and reports and managing actions following board and committee meetings. You will also provide diary management support to the Board of Trustees. Additionally, you will assist in organising key events such as the Annual General Meeting and trustee elections.
You will support the Governance Manager in maintaining our Companies House and Charity Commission records, as well as overseeing the Board of Trustees internal communications.
In addition to supporting the Governance Manager in delivering on the Association's governance functions, you'll be a valued member of the wider CEO Office Team.
If you're organised, proactive, and passionate about supporting charitable causes, we'd love to hear from you.
Hybrid Working Expectations: Minimum 1 day per week office attendance, with occasional travel to our London office and events
(Flexibility to attend the office more regularly on occasion may be required to meet business needs.)
What are we looking for?
We need a skilled administrator who can effectively support our Board and CEO team.
As a proactive and confident individual, you'll excel in managing multiple and competing priorities while maintaining confidentiality. Your strong IT skills, particularly in MS Office applications, will be essential for this role.
Effective communication is key. You'll be liaising with senior stakeholders and external contacts through email, phone, Microsoft Teams, virtual and face-to-face meetings and events. Strong written communication skills are particularly important as this role will involve minuting meetings.
Flexibility is also crucial, as occasional out-of-office hours and travel to external venues, may be required.
For full role responsibilities please view the job description located within the Recruitment Pack.
Our Benefits
- 28 days holiday, rising to 33 days after 5 years' service, plus Bank Holidays
- Access to UK Healthcare which includes reimbursement for dental appointments, eyecare, Health & Wellbeing screening and therapies
- Access to a 24/7 phone and video GP Service
- Life assurance
- Confidential counselling helplines
- Salary sacrifice schemes to include:
- Cycle to work
- Buy and sell annual leave
- BenefitHub which offers lifestyle discounts and offers on everyday shopping
- Enhanced pension scheme
- Opportunities for training and personal development
- Hybrid working
How to apply
Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.
- Administration experience. If you have previous governance administration experience, please include this.
- Strong written communication skills (writing emails and minute-taking)
- Ability to effectively manage conflicting priorities.
- Diary management.
Where experience is asked for, please give one example showing what you did and what it achieved. Where we require evidence of ability, please explain either how you would approach that particular competence or give an example to support your suitability.
Alternative Applications
To provide an inclusive application process for all our opportunities, we are open to receiving alternative applications from candidates who may find it difficult to complete our online form. For example, if you would like to apply via video or audio format, please email your recorded application, ensuring you cover the supporting statement aspect.
About Us
Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.
We are committed to equality and value diversity. We are working hard to remove perceived and actual barriers to participation for people with and affected by MND, current and future staff, volunteers, and stakeholders.
We guarantee interviews for disabled applicants that meet the requirements of the role as part of our commitment to the Disability Confident Scheme. Reasonable adjustments can be made as required.
Important Information
Adverts may be closed before the deadline once sufficient applications are received. To avoid disappointment, please apply early.
We request that recruitment agencies do not contact us in relation to this role.
The client requests no contact from agencies or media sales.
Administration
You will support the whole organisation with a range of administrative tasks which will include:
· Completing minutes for key meetings.
· Processing of Expenses on behalf of the Senior Leadership Team.
· Arranging room bookings both internally and externally.
· Support with co-ordinating organisation wide meetings i.e., monthly staff meetings, away days, including booking venues and arranging catering.
· Supporting with governance committee cycles, preparing documents and reports as required.
· Support with the administration of our grants programme, including preparing and issues letter to grant applicants as instructed, updating and maintaining grant budget spreadsheets.
· Inputting data into relevant systems accurately and in a timely manner
· Dealing with enquiries from patients, donors, supporters, service providers and volunteers as required in a timely and effective manner.
· Provide general administrative support to the wider team as required.
· Taking donations in any of the Weston Park Cancer Charity locations
You will work on time limited ad hoc projects, which could include:
· Creating and implementing new processes, including building templates / documentation / matrixes.
· The build-up to / during and/ or after a campaign / or event.
Cover Support
You will provide cover on the front of desks of both our sites: Cancer Support Centre, Northumberland Road and our Charity Hub, Whitham Road which will include:
· Meeting and greeting visitors including supporters and patients and acting as their first point of contact for any queries.
· Dealing with telephone, email and postal enquiries across the organisation
· During cover period, you may be required to open and close the patient spaces, as part of a wider team rota.
· Booking in and logging patients onto the relevant records and databases to provide accurate data.
· Sending appointment reminder calls/texts/letters to clients as required
· Co-ordinating the Transport service, including supporting and co-ordinating the volunteer drivers.
· Managing the consumables within this patient space and ordering replacement stock as and when required.
The job description is not an exhaustive list of all duties required of the postholder.
The client requests no contact from agencies or media sales.
You’re personable, proactive, highly motivated and would like to be part of a service who help people who have, or are recovering from, mental ill health to integrate back into the workplace. You’d also like to be part of an organisation that counts on the professionalism, insight, expertise and passion of its staff to inspire individual recovery for the people they work with. Welcome to Richmond Fellowship’s as an Administrator.
Experience working as an Administrator is essential. You’ll need to be proactive and adaptable, with excellent communication, administration, finance and minute taking skills and experience, along with experience of completing contract management data reports.
As an Administrator your role will include:
- Dealing promptly with the issuing and payment of invoices.
- Liaising with all Head Office departments, particularly Finance, as required to ensure the payment of invoices.
- Obtaining quotations from suppliers and making purchases based on a value for money structure.
- Answering and responding to all initial enquiries from outside agencies or prospective service users.
- Providing telephone reception and maintaining and updating all service information resources.
- Co-ordinating the taking and passing on of internal and external messages and assisting in the preparation of written reports, having due regard for confidentiality.
- Providing typing and word processing support for the staff team as necessary and taking and distributing minutes of meetings as required.
- Attending staff meetings, staff support groups and service meetings.
In return for your skills and enthusiasm, this role comes with some great benefits and excellent training and development opportunities.
This is a permanent role requiring the post-holder to work 37.5 hours per week.
To apply, please visit our website and send a CV and covering letter explaining why you feel you are right for the role.
This is a rolling recruitment process; candidates will be shortlisted as and when they apply.
We are committed to increasing our diversity and welcome applications from those with Lived Experience.
Richmond Fellowship is part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. From 1st June 2024 Richmond Fellowship will be merging with the mental health charity Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. In October 2024, Humankind will then be renamed to reflect the new, bigger and better organisation.
Salary: Grade 1.2 - £24,102 per annum pro rata
Contract: Fixed term until end of October 2026
Part time – 18.75 hours per week
Closing date: Sunday 19th May 2024 at 11.30 pm
We’re looking for an enthusiastic individual with office administration and customer service experience to join us as an Administrator and provide the support we need to help us deliver an effective local service. This is an exciting opportunity, and you will play a key part in standing up to the housing emergency.
About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So we are striving for change; with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.
About the team
Shelter Sheffield provide housing advice and support to people across the city with a focus on emergency homelessness, intensive support for children and families, people experiencing domestic abuse and people with multiple and complex needs. We take a holistic approach to help people deal with interrelated issues that can impact their ability to keep a home and help over 5000 people a year while also working to change the underlying systems that cause the housing emergency.
About the role
You will be the first point of contact for in-person and telephone callers to the service - taking client details, providing information and working with advisers to direct enquiries to the right people.
You’ll provide administrative support and have responsibility for designing and developing office systems and processes, data input, extraction and analysis and finance administration. Helping front line staff with case administration, assisting the Hub managers with ad-hoc projects and seeing that our office equipment is properly maintained – all are aspects of this interesting, varied and vital role.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About you
We are looking for someone who;
• Has proven office administration and customer service experience. You’ll be a confident user of Microsoft Office, including Excel, Word, PowerPoint and Outlook.
• With a passion for social justice.
• Will thrive in a fast paced and busy office environment, with a flexible and tenacious approach and will enjoy learning new skills.
• Has strong data processing skills with the ability to input, extract and analyse data and to review processes, introducing new ways of working where needed.
In return we can offer a competitive salary and a wide range of benefits, including 30 days of annual leave (pro rata for part time staff), enhanced family friendly policies, pension, and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Home is everything. We exist to defend the right to a safe home. Join us in ending the devastating impact the housing emergency has on people and our communities.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.