Office and database manager jobs

About the job

Lumos is an international non-governmental, non-profit organisation founded by J.K. Rowling. Our vision is of a world where all children have the opportunity to grow up in a safe and loving family.

We believe that children belong in families not orphanages and for over 10 years Lumos has worked directly to safely transform systems of care and protection, helping to ensure children do grow up in loving families rather than harmful orphanages, and demonstrating that change is possible.

We aim to achieve our vision by continuing to challenge care systems around the world to think differently about the solutions they offer to children in need. We will do this by casting light onto the shortcomings and risks of orphanages and similar institutions, and producing high-quality, compelling evidence of our long term, sustainable solutions.

Position:

Job title: Trusts and Foundations Manager

Group: Fundraising & Engagement

Reporting to: Head of Partnerships

Location: UK, Hybrid. Applicant must have right to work in UK.

Contract Type: Permanent full time (35 hours per week). We are open to discussing and considering flexible working options.

Salary: £37,000 per annum

Closing Date: Wednesday 12pm (GMT) 7th September 2022

Purpose of Job

The Trusts and Foundations Manager works in the Fundraising and Engagement Group, whose aim is to generate sustainable income for Lumos’s mission and engage key audiences and partners. Within the wider Group, the role sits in our Global Fundraising team, an ambitious and friendly team overseeing income generation from: Trusts and Foundations, Statutory, Philanthropy, Corporate and Individual Giving from the UK and US offices.

The Trusts and Foundations Manager plays a key role within the Fundraising Team, building and maintaining strong relationships with trusts, foundations, and some statutory partners across Europe to maximise income for Lumos’s work for children. In this role you will be responsible for independently managing a portfolio of existing high value donors to Lumos, as well as identifying and cultivating relationships with new potential funding partners. Working with the Head of Partnerships and Partnerships Manager, you will play a critical role in shaping and delivering the high-value fundraising strategy at Lumos and will work to an individual six-figure income target.

Main Responsibilities

Donor Stewardship & New Business:

• Provide exceptional personalised donor care and stewardship to an existing portfolio of trust and foundation supporters giving five and six-figure gifts.
• Proactively identify, research, and cultivate relationships with prospective trust and foundations with the potential to make five and six-figure gifts to Lumos.
• Initiate and develop strategic relationships with key donors; representing Lumos at meetings, taking the initiative to drive outreach with partners, and requesting high-level financial support for Lumos.
• Invite donors and host them at Lumos events. Additionally, support the wider Fundraising and Engagement Group on the organisation and execution of Lumos events as required, ranging from large receptions to panel events, seminars, and intimate dinners.
• Establish and manage a rolling programme of applications to secure new small and medium sized Trust funders.

Internal Systems Management:

• Support the Head of Partnerships and work with the Partnerships Funding Manager to support the implementation of the Programme Funding Framework, including proposal development and information sharing.
• Manage and maintain the fundraising database and systems, conforming to GDPR, to ensure a consistent and accurate approach to information management.
• Contribute to the development of Fundraising plans, KPIs and budgets with agreed individual and team targets to monitor and report against as required, including monthly, quarterly and annual forecasts.

Internal and External Networking:

• Attend networking and sector events to build and nurture a personal network of contacts and prospects in the UK and the rest of Europe.
• Work with the Partnerships Funding Manager to develop high quality communications for a wide range of trust and foundation audiences, including proposals, funding pitches, detailed financial information, reports, and stewardship pieces.
• Develop relationships with Trustees and senior Lumos colleagues in the UK and overseas in order to involve them appropriately in the Trusts and Foundations strategy, including peer-led approached to funders.
• Collaborate with Lumos Program colleagues to effectively manage key donor partnerships, ensuring high quality information is created to support donor communications, meetings and develop sustainable funding opportunities.
• To work with the Designated Safeguarding Lead for the Fundraising and Engagement Group to ensure all work is done safely and in line with Lumos safeguarding policies and procedures and participate in organisation Safeguarding activities as required.

Requirements:

Essential

Skills:

• Strong interpersonal and communication skills, both written and verbal, and an ability to build relationships, negotiate with and persuade a wide range of funding partners.
• Ability to present complex information in an engaging way to a variety of audiences to win understanding and support.
• Ability to motivate and influence across a range of levels internally, including with programme staff, Trustees, and the Executive Leadership Team.
• Enthusiastic and results driven. Can remain positive, proactive and flexible when faced with setbacks and challenges.
• Highly organised with the ability to prioritise and sustain focus on work that will have the greatest impact on individual and organisational objectives.
• Exercise strong independent problem-solving skills and judgement, dealing with complex donor relationships maturely and sensitively and managing and mitigating risk.
• Ability to scan the external environment for trends, insights, ideas and best practice that could benefit Lumos’s work, and adapt to current trends in trusts and foundations giving.

Knowledge:

• An excellent understanding of fundraising from trusts and foundations and statutory donors in the UK and across Europe.
• A strong working knowledge of supporter care and data protection issues.

Experience:

• A proven track record of meeting or exceeding financial targets and soliciting five and six-figure gifts from trusts and foundations, including through face to face pitches and negotiations.
• Demonstrable experience of leading on prospect management, taking the initiative to identify and reach out to new trust and foundations and securing new business.
• Experience of using a fundraising database across high value account management
• Experience of managing proposal development and reporting for trust and foundation partners, including coordinating closely with colleagues across the organisation as needed.

Desirable

Knowledge:

• An understanding of international development issues, child rights and deinstitutionalisation.

Experience:

• Experience of managing and demonstrating compliance against donor requirements

Values

Act in accordance with Lumos’ values:

• We embrace Collaboration
• We strive for Excellence
• We show Respect
• We always Care
• We are Passionate

Other information:

Safeguarding Statement

Lumos is committed to ensuring the safety and protection of children and adults at risk in all of our work.   All staff and associates must:

• Carry out all duties with an awareness and understanding of the Safeguarding requirements within the area of responsibility.
• Ensure work complies with all safeguarding policies and procedures that apply to the role.
• Ensure the that their behaviours and actions support the safeguarding of children, young people and adults at risk as appropriate.

EDI Statement

Lumos is wholly committed to equality, diversity and inclusion and against all forms of discrimination.

We are committed to creating and sustaining a positive working environment that encourages, supports and gives a voice to all, so that we can best support the children we serve. We must ensure that all staff are equally valued, included, empowered and respected across the organisation and in everything we do.

Lumos is fundamentally built on diverse, multi-national and multi-cultural teams. This is something we cherish as a key strength and an integral part of our identity. Our organisation values and celebrates the diversity, culture and experience of each member of staff, provides equality of care and support to everyone.

We pledge to listen carefully, to educate ourselves continually, to promote open dialogue, and to seek out and deal with discrimination and prejudice wherever it occurs in Lumos.

Each year, Young Enterprise helps thousands of young people develop the skills, knowledge, and confidence they need to succeed. Through our nationwide enterprise and financial capability programmes, we give young people the opportunities and experiences to discover who they are and what they’re good at.

This is a fantastic opportunity to join a fast moving, youth focused, charity and play a crucial role in enabling the charity to deliver innovative and exciting education programmes in partnership with a diverse range of private sector organisations that will inspire the next generation.

We are looking for an experienced Regional Fundraising Manager to research and secure new strategic funding partnerships and income streams from a range of sources across the Midlands, which will become your relationships to harness and develop. After recent successes in the team, there is space to think creatively, diversify our offer and craft bespoke partnerships that will have maximum impact for young people.

YE’s partnerships offer focuses on a rich and diverse range of volunteering opportunities, bespoke strategic education projects and programme sponsorship opportunities. YE partner with several leading Financial Services organisations, including high-value and multi-year partnerships, and as we diversify into new industries, there is real scope to shape the direction of travel for YE and its partnerships.

We are looking for:

We are seeking an experienced fundraiser who enjoys scoping and crafting innovative projects and successfully building a pipeline of potential funders in a variety of sectors. We are also looking for:

• Evidence of thinking strategically to deliver new programmes and initiatives.
• The ability to communicate and build relationships effectively at all levels, always dealing tactfully and professionally with colleagues.
• Excellent leadership skills
• Good organisational abilities with an analytical and goal-oriented approach.
• Personal resilience, with the ability to work under pressure, think on your feet, manage a varied workload and adapt to changing priorities.
• Right to Work in the UK, plus the ability to provide two professional references and to work from our London office at least 4 times per month.
• Experience within the education or training sector preferable but not necessary.

YE does not deliver COY/employee fundraising partnerships, so we are ideally looking for someone with experience of building partnerships focused around volunteer engagement and strategic projects, but we will consider candidates with transferable skills.

Why work for us?

• People-focussed with a friendly and supportive work-place culture
• An active commitment to equality and diversity
• Access to mentoring scheme with a corporate partner
• Generous holiday allowance of 7.2 weeks
• Access to NHS top-up scheme, for money back on expenses such as dental and optical
• Access to an Employee Assistance Programme
• Cycle-to-work scheme
• Group Life Assurance

This is a home-based role, however, will require significant travel, including to London for team meetings.

To apply, please send your CV – with a covering letter (no more than 2 sides of A4) explaining why you think you would be right for this opportunity via CharityJob by no later than midday on 14th September 2022. Please note applications without a cover letter will not be considered.

We will be assessing applications on a rolling basis and may shortlist and invite candidates to interview before the closing date. Interviews will take place via Teams.

Although we endeavour to respond to all applications, if you have not heard from us within two weeks of the closing date you should consider your application unsuccessful.

Duties and Responsibilites

Oversight and management of all outsourced services (IT/HR/Cleaning etc)

HR oversight – managing holiday, induction set up, training, recruitment, interviews, DBS etc

Dealing with and responding to Incoming/Outgoing post

Book keeping, petty cash and payroll administration – Experience of Xero and advantage

Creating and paying invoices

Events: Setup (Eventbrite, Teams/ Zooms, etc), correspondence, logistics, scheduling, ordering supplies, follow-up, measuring results

Keep supporter information up to date and making sure donors and supporters are thanked

CRM responsibilities - Article 25 will be implementing a new CRM for the organisation. Experience of Beacon or Donorfy an advantage.

Deal with all incoming queries via email and telephone are dealt with appropriately

Ensure the office has stationary and consumables

Oversee IT systems, ie. Server troubleshooting, programme subscriptions, PC/equipment stock and status

Undertake ad-hoc tasks on behalf of the Managing Director as, and when, required.

Ensure the online filing system is well organised and kept up to date 

Essential Requirements (E - Essential D- Desireable)

An ability to work on own initiative and manage multiple priorities (E)

Experience of working as an office administrator, and administration manager, or EA/PA, or equivalent (E)

Excellent communication skills, both written and verbal (E)

Experience of working in a customer service or suporter care environment (D)

Experience of managing a database (E)

Good financial skills - with a working experience of Xero (D)

Willingness to problem solve and be solutions focused (E)

Excellent working knowledge of Microsoft packages (Word/Excel/Outlook) (E)

Excellent attention to detail (E)

To apply please send a CV and a one page cover letter outlining your suitability for the role.

Applications without a cover letter will not be considered. 

The Civil Society Network is a newly established entity aimed at mobilising Syrian civic actors around a comprehensive set of values, to establish a virtual constituency of Syrians who believe in these values. The Network will support the members of this constituency, individuals and organisations, to form a coherent, competent, and principled civic space that can foster a sense of belonging, build individual and collective capacities, and present Syrian civic actors as a key stakeholder in local, regional, and international decision-making around Syria.

Job purpose
 

This is a promising role for an office manager who will help set up and manage the Civil Society Network’s systems, structures, and departments as the Network grows. In consultation with and under the supervision of the Board and the CEO, the office manager will:
 

• Finalise the registration of the Network with the Charity Commission and Companies House and follow up on organisational, legal, and financial requirements accordingly.
• Follow up with lawyers, accountants, and other consultants to set up the operational systems and platforms of the Network.
• Lead on managing the technical and operational aspects of the Network’s systems and platforms.
• Carry out administrative and financial tasks, including bookkeeping.
• Support the recruitment of the Network’s employees in the different departments as the network grows.

• Be a first point of contact for external entities contacting the Foundation.
• Supports the Network to function effectively across all areas.
• Provide general support in other areas as required.

Responsibilities
 

1. Entity Incorporation and registration
 

• In close coordination with the CEO, and in consultations with the Network’s consulting lawyers, accountants, and other service providers:
  • Finalise the registration of the Network with the Charity Commission.
  • Follow up on organisational, legal, and financial requirements of the Network’s registration with the Charity Commission and incorporation with the Companies House as needed.
  • Follow up on opening the Network’s bank accounts.

2. Office management and administration
 

• Manage the day-to-day relationships with providers of services.

• Receive and respond quickly and efficiently to routine enquiries, whether by email, phone or letter, and deal with incoming and outgoing post and messages, responding or disseminating as required.
• Ensure that board and other meetings are organised, and that papers are ready in time and minutes taken. Occasionally, help organise events.
• Keep and update a general office calendar.
• Develop and suggest changes to systems to support, manage and improve work, including manuals.
• Organise team meetings and trainings.
• Help create and maintain accurate and up to date information systems which allow instant access yet ensure confidentiality and safety and security of data. This includes the archive as well as databases for members, programmes, general contacts, etc.
• Assist with organisation and logistics of internal/external events (such as the Network’s, conferences, events, roundtables) or visits to stakeholders around the world, as required.
• In close cooperation with the CEO, manage the ‘[email protected]’ email inbox, responding to external queries in a timely manner and ensuring requests are logged and escalated as appropriate.
• In close cooperation with the CEO, help respond to requests from the media.
• In close cooperation with the CEO, support the process of recruiting new employees to manage the Networks growing departments, including Programmes, Communications and Finance and Administration.
• Carry out other general office duties as required.

3. Financial tasks
 

• Carry out bookkeeping (data entry using QuickBooks) and associated records management.
• Carry out financial tasks such as, paying suppliers, preparing and/or checking expense sheets, preparing, and sending cheques and transfers, and monitoring payments.
• Provide other assistance as and when necessary to colleagues.

4. Systems Support
 

• Lead on the set up and administration of systems and platforms required to ensure the efficiency of the Network’s work (e.g., Salesforce, QuickBooks, members’ platform, etc.), including:
  • Managing licences.
  • Providing technical support and advice internally to other team members on using the systems.
  • Fixing system problems where possible and escalating/sourcing appropriate expert support when needed.
  • First point of contact for external consultants, suppliers, and representatives of systems and any other connected parties as required.

• Ensure the Network complies with GDPR regulations around data capture and storage, as required.

Please note that this role and its associated tasks will evolve as the Network grows. 

Qualifications

Experience

• 3-5 years of Experience in administrative and financial management, preferably in the UK.

Education

• Desirable: Bachelor’s Degree in a relevant subject (e.g., Management).

Skills/Abilities

• Ability to think strategically and plan, prioritise and organise in a clear and structured way under time constraints.
• Flexibility and problem-solving ability to work in a flexible, dynamic, and fast-growing environment.
• Strong financial management skills.
• Excellent English communication skills both written and spoken.
• Desirable: fluency in Arabic.

PROJECT MANAGER - PMO

Location: Head Office based in Maidenhead, with the option of hybrid working

Contract Type: Permanent

Salary: Circa £47,000 per annum, depending upon experience

Hours: Full Time, 37 hours per week

Would you like to join a prestigious and highly respected Organisation that has been established for over 100 years, at the start of a journey creating a Project Management Bureau within the PMO to service the needs of the Business.

About this Role and You

In this newly created role, you will have previous experience of delivering high-profile IT projects of varying complexity. You will be familiar with, and confident in, applying different project methodologies to best address the needs of the business. You will hold either a Prince 2 or APM Qualification or a relevant equivalent.

As a strong and resilient leader with excellent stakeholder management capabilities, you will also be skilled at undertaking critical problem analysis and resolution around risk and issues management. Attention to detail, commitment to quality and a sound grasp of cost control principles, to ensure project remains within budget are also required.

Above all to be successful Project Manager within the PMO you will need to be confident asking questions, confident challenging the status quo and confident in helping the PMO lead the way toward project management excellence.

The first assignment will be leading the 'upgrade' of what is the jewel in our Digital Crown - The Casualty Database. You will be innovative, organised, collaborative, an excellent communicator, able to solve problems and act with integrity and transparency. You will ensure project scope is delivered, the budget managed and published time scales are met. You will also make sure Project Management and Corporate governance processes are followed. This is a tremendous opportunity for the right Project Manager.

Finally - we are looking for applicants who share our Values of Respect, Excellence, Teamwork, Communication, Professionalism and Commitment.

What We Offer:

• Hybrid working is currently being trialled, with everyone working from home each Friday. You will be required to attend the office for a minimum of two days each week, with Tuesdays being mandatory. Any other days are in prior agreement with your Line Manager
• A generous holiday allocation of 25 days plus paid public holidays and office closure between Christmas and New Year
• Generous Pension Scheme, with the CWGC contributing up to 15%
• Up to six times salary Life Assurance cover

How to Apply

Simply apply by sending us your CV and completed application form to the Recruitment Team. Visit our careers web page for more details about the role and for a downloadable copy of the application form.

We value the differences that a diverse workforce brings and are committed to creating a respectful work environment where everyone is treated with dignity and respect and where any unlawful and/or unfair discrimination is eliminated. We will not unlawfully discriminate directly or indirectly in recruitment or employment on grounds of sex, gender reassignment, pregnancy, race, colour, nationality, ethnic or national origins, age, sexual orientation or marital status, religion or belief.

Office Manager

We are seeking an experienced Office Manager for a new role in an established and expanding charity. You will be working for a charity that really makes a difference to the lives of young people in and leaving the care system.

You will be working for a charity who really make a difference in the lives of young care leavers. Wherever they’re coming from, they help to open doors and give them the skills, confidence, and inspiration to realise their full potential.

Position: Office Manager

Location: London

Salary: £16,000 per annum

Hours:  Part-time, permanent, 22.5 hours per week 

Benefits: 16 days holiday per year plus bank holidays. Pension contributions are payable 3% after 3 months of service, employee assistance programme.

Closing date: 1st September 2022

About the role:

As Office Manager you will experienced in handling a wide range of administrative duties and executive support-related tasks and able to work independently on their own initiative. You will need to be organised, flexible, able to prioritise effectively and enjoy the administrative challenges of supporting an office of diverse people.

Key responsibilities include:

Office Management

• Schedule meetings and appointments
• Maintain meeting room diary
• Point of contact for visitors
• Set up meeting rooms to meet requirements
• Organise office layout
• Arrange any new IT equipment required
• Order stationery and general office supplies
• Maintain office conditions and arrange necessary repairs
• Coordinate with providers to resolve any IT issues

Accounts

• Arrange payment of invoices

• Process invoices / receipts / payroll in Sage
• Monthly bank reconciliation
• Weekly petty cash reconciliation
• Credit control
• Prepare financial reports for SLT, treasurer and trustees
• Assist with annual audit resolving any queries raised

HR Support

• Support internal and external HR queries

• Assist with recruitment including arranging interviews, checking references, DBS checks, employee contracts and setting up new employees on database
• Maintain digital records of employment
• Point of contact for benefit and payroll providers
• Coordinate staff training sessions as requested by SLT
• Complete staff contract paperwork.

CEO PA

• Diary management
• Arrange in person and online meetings as requested
• Arrange timing of Trustee meetings and distribute papers
• Record minutes of SLT, trustee and employee meetings

About you:

To be successful in the role of Office Manager you will be an exceptional administrator. You will bring with you the following skills and experience:

• High level of proficiency in Microsoft Office Suite, particularly Excel, Outlook and Word
• Solution Focused
• Highly effective interpersonal skills with strong focus on providing excellent customer service to internal and external stakeholders
• Keen eye for details
• Clear understanding of confidentiality
• Positive, flexible attitude; high degree of integrity and professionalism; ability to remain composed under pressure
• Excellent organisation skills: ability to effectively plan and manage work, respond to conflicting demands on an urgent and ad-hoc basis and prioritise workload appropriately

If you feel you have the right skills for this exciting and rewarding role than apply today and enjoy a job that really makes a difference to the lives of young people!

Other roles you may have experience of could include Office Supervisor, Administration, Senior Administrator, Executive Assistant, Project Coordinator, PA, Personal Assistant, Front Office Coordinator, Lead Reception Administrator, Head Receptionist, Office Manager etc.

About us

Global Witness wants to end environmental and human rights abuses driven by political and corporate elites. 

The planet and its residents face a crisis: the climate is being destroyed, and civic freedoms are deteriorating.  Rampant abuse of power is pushing the world to breaking point as Governments, and big corporations all too often go unchecked in their exploitation of our planet and its people.

For us to succeed, we need to embody the principles we fight for. Global Witness strives for cohesion, solidarity, and inclusion as only together can we protect one another and the planet to build a better and more just future.

About the role

As our Executive Office Coordinator, you will support the Executive Office in running an efficient and professional service by providing excellent administrative support to the Chief Executive Officer, Leadership team and the Global Witness Boards.

This role will provide you with the opportunity to work with people in different teams across the organisation and our Board members externally as you will be providing proactive input and coordination across a variety of meetings and projects.  We will also be looking to you to identify and tell us how we can streamline the Executive Office administration processes and maximise technology so that we are as effective as we can be.

About you

You’ll be an experienced administrator who is comfortable providing a professional and high quality administrative and secretarial service to senior stakeholders.

Your success in the role will come from your brilliant organisational skills and your experience in juggling multiple priorities, prioritising tasks and responding to last minute requests.

We pride ourselves on our team ethos, so you’ll be a team player and happy to lend support when needed, but you’ll also be confident working independently.

Working for us

We offer an excellent benefits package including a competitive salary, 25 days annual leave (exc. Bank Holidays), private medical insurance, pension and a broad range of family friendly and policies to support your work life balance.

This role is based in London and therefore to be considered for this role you must be able to provide proof of eligibility to work in the UK. We are currently trialling a new hybrid working model for 2022 that requires staff to be in the office at least 20% of their time, but this may change in the future.

Global Witness has a talented team of people worldwide with offices in London, Washington DC, and Brussels. We aim to be a diverse and inclusive place to work. We value new perspectives, original ideas and different ways of working. We believe that diverse views and experiences improve the way we do our work. We do our best to make our jobs accessible to all regardless of gender, ethnicity, age, disability, sexual orientation or identity.

Office Hub Manager

Bristol

£32,475 per annum (pro rata for part time hours)

(Ref: SUS3822)

Up to 37.5 hours per week – happy to talk flexible working

Base: Bristol

About the role

We have an exciting role to manage our new Office Hub in Bristol. 

Based in a vibrant part of the centre of Bristol, alongside the greenery of College Green and close to the harbour, the Bristol Hub is the Sustrans largest office complex. It reopened in 2022 following a major structural and refurbishment programme. It is the primary hub for c.160 employees and operates as the primary Sustrans registered office, with visitors from across Sustrans and elsewhere.

Our Hubs act as places where people can work, collaborate, and create and play an important role in supporting our hybrid working approach. In this role, you will also support the Executive Director to develop Sustrans approach to hybrid working in all four nations of the United Kingdom. 

The Bristol Hub Manager plays a key role in leading and managing the Hub, ensuring effective office, services, reception, and facilities management, working closely with senior managers and their teams based out of Bristol. 

You would also be responsible for leading and managing a newly formed reception and administrative team. 

Candidates should be based within commutable distance to Bristol, with regular travel expected to the Hub.

About you

You should have experience of leading, motivating, developing and managing a team. 

You will be customer focussed, able to build relationships easily and comfortable communicating with a diverse range of people. 

A  highly organised individual, you will have experience in managing an office building. In this role you will oversee the Bristol Hub risk register and be responsible for the day-to-day management of the office complex. This includes managing the Hub access portal through which space is booked for meetings and workstations, so a high level of IT literacy is required.

We aim to be a truly inclusive employer and welcome applications from people from all parts of the community, in particular from under-represented groups. Sustrans has a long-term commitment to being a charity for everyone - reducing inequality, valuing diversity, enabling inclusion and ensuring all people are treated with dignity and respect.

What we offer

In return we can offer hybrid working and flexible hours to suit individual circumstances and a truly flexible, supportive and rewarding working environment. 

Wellbeing

• 26 days’ leave per annum plus bank holidays for full-time working
• Ability to buy an extra week of annual leave (pro-rata for part-time staff)
• Staff volunteer days
• 24/7 free, impartial and confidential support service
• We are members of the Green Commute Initiative and Cycle Scheme who both offer cycle to work schemes

Financial

• Group Personal Pension scheme with a 4% or 5% of basic salary contribution being matched by Sustrans
• Bike, computer and season ticket loans
• Discount benefits

Family Friendly

• Enhanced maternity and paternity pay
• Flexible Working practices (full time hours are 37.5 per week, Monday - Friday)

Additional information

• Closing date for the receipt of completed applications is 23:59, 31st August. 
• Interviews will take place at the Bristol Hub on 19th September

To apply, please complete our online application form. 

About Sustrans

Sustrans is the charity making it easier for people to walk and cycle. We connect people and places, create liveable neighbourhoods, transform the school run and deliver a happier, healthier commute. 

Our vision and mission have never been more relevant. Across the UK, governments are pledging investment and action on walking and cycling. 

We are working together to make a real difference - creating places where everyone can live and travel happily and healthily, and where nobody is excluded.

Our work wouldn’t be possible without the commitment and dedication of our colleagues.

Join Sustrans today and help us get things done, together!

Are you looking for a role you can make your own? Do you have experience of maintaining a well-run office and excellent administrative skills?

ABOUT WLM

WLM has been working in the community in London since 1887. We currently work in Lambeth, Southwark, Westminster and Islington with a focus on PTS Coaching, Hubs & Residential Services, Counselling & Therapeutic Services and Criminal Justice Services.

WLM is a values led organisation. Our people are the heart of what we do. We have recently embarked on developing an asset-based approach in partnership with Mayday Trust building on our work embedding recovery and psychologically informed approaches.

ABOUT THE ROLE

This is a new role, which we encourage the post holder to make their own.

The role will involve overall responsibility for organising and overseeing the general operations for the WLM Central Office and be an expert resource on all matters relating to the WLM Central Office function.

The role will also be responsible for the provision of consistent high quality Executive Assistant support to the Executive Team (CEO, Deputy CEO and Director of Finance and Corporate Services). This will require a high level of initiative to oversee and manage electronic diaries for planning various meetings, and coordinating information flowing from and through the Executive Team.

HOW TO APPLY

For more information about the responsibilities and requirements of the role please find the attached job description below.

To apply please follow the links to our website and click on the Apply Now button on the advert page to complete an application. 

The closing date for the role is Tuesday 30th August at midnight. Please apply early as the vacancy may close earlier.

Interviews will be confirmed with successful applicants. Interviews are expected to take place on Monday 12th September 2021.

Please be advised that all appointments will be made on WLM’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

Highgate is looking to appoint an enthusiastic individual who is confident in using databases or other tools to manage information. You will manage and oversee our Raiser’s Edge system and will be responsible for handling invoices, recording gifts and producing financial reports so a high level of numeracy and attention to detail are essential.

Please see our website to view our recruitment pack for this exciting role.

The Charity Office Assistant will work with colleagues across the Charity to help deliver a superior ‘supporter journey’ with Brain Tumour Research; managing volunteers and the fulfilment of fundraiser and supporter materials in a way that delights them. To manage merchandise and collateral stocks and ensure the timely and accurate recording of campaigns, stock movements and sales income.

Charity Office Assistant
Location: Head Office – Milton Keynes
Contract: Full Time/Permanent
Salary: Circa £20k pa
Reports to: Office Manager
Direct Reports: None

Requisite Skills and Experience:

The successful candidate will be familiar with MS office, and especially excel and word, be prepared to converse sensitively and empathetically with members of the public who may be going through current or recent traumatic experiences.

You will need strong admin skills, be organised, methodical and process driven.

Main duties:

• Manage head office-based volunteers effectively, providing them with adequate support to maximise engagement
• Manage stock including merchandise and collateral – ensure accurate recording and monthly reporting
• Receive stock in bulk quantities and manually place boxes in correct location (quite a physical role)
• Manage campaign material stock, collation, packing and posting. Working with volunteers and helping where necessary
• Maintain accurate records of fundraising collection boxes
• Monitor merchandise sales from website, eBay and other sources
• Work with fundraising and marketing teams to ensure full understanding of key fundraising activities, campaign and marketing plans, stock levels, reorder levels and quantities
• Support fundraisers and other supporters to maximise their fundraising, providing appropriate advice and support and access to fundraising materials and other collateral as appropriate
• Monitor and maintain stationery requirements
• Monitor and maintain office supplies
• Monitor and maintain meeting rooms
• Collect and process daily post
• Maintain accurate and comprehensive supporter records on CRM (thankq)
• Meet and greet visitors to the offices
• Answer phone and deal efficiently with inbound queries
• Process credit/debit card payments
• Ensure that central administration systems in place at Brain Tumour Research are complied with and that all information relating to internal and external contacts are correctly entered onto Brain Tumour Research’s database.
• To ensure that all relevant charity and other legislation is complied with
• To comply with Brain Tumour Research’s internal policies as appropriate
• To undertake any other reasonable duties as required by the Office Manager & Director of Finance & Ops

If you are passionate, energetic, professional and hardworking, and you think you've got what it takes to help this charity to achieve their mission, then they would welcome your application.

Please note, in addition to a competitive salary, employment benefits include a generous holiday allowance, occupational sick pay, access to private healthcare, and free parking.

Closing Date: Sunday 21st August 2022
Early applications are encouraged, interviews will commence before the closing date if suitable candidates are identified.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

No agencies please.

You will be responsible for the smooth operation of the office and for supporting staff in a small and agile organisation. The position also provides high-level executive support to the CEO as well as administrative support to the Trustee Board, SMT and day-to-day office management and reception. Reporting directly to the CEO, the role involves confidential, high-level information, engagement with a wide range of external stakeholders, as well as offering administrative support to the charity’s small research portfolio. This is a diverse, hands-on role which requires professionalism, interpersonal skills, energy and attention to detail.

In addition, you will have the ability to manage a busy and varied workload, determine priorities, change direction at short notice, as required, whilst always remaining calm under pressure.  You will be conscientious with meticulous attention to detail.

This role requires someone who is highly organised and able to prioritise proactively, who takes ownership, can drive change and make things happen. However, we are more interested in your potential than we are in a perfect career or education. We are keen to meet people who have a passion for the work that we do and have picked up strong organisational and communication skills as they have gone along!

Deadline for applications is midnight on Monday 29th August. Interviews anticipated to take place the week beginning 12th August.

Job Title:  Advocacy and National Stalking Helpline Operations Manager, Suzy Lamplugh Trust

We are recruiting a motivated and driven Operations Manager who is committed to supporting victims of stalking and developing a team of staff working to support those affected by this high volume, high impact abuse.

This is a fantastic new opportunity for you to join the Suzy Lamplugh Trust as we continue to expand our service to victims.

Do you feel motivated to help victims of stalking? Do you want to shape the future of our response to stalking?

Do you have resilience & flexibility to the likely demands this role brings?

If yes, then read on.

Location:  A blended model, with office working in London SE11 and home working

Hours: 35 hours per week

Type of contract: Fixed term until March 2025

Start date: ASAP

Salary: Up to £36,000 full-time (based upon experience)

Please note we are looking for more than one post holder due to wider growth across the Suzy Lamplugh Trust.

Benefits of working for the Suzy Lamplugh Trust

The Suzy Lamplugh Trust offers a variety of exciting opportunities to learn, develop and grow in your career, through high quality initial training and continuous professional development.

Your voice is key to shaping the future of the trust, through active staff engagement in the operational and strategic direction of the trust.

We recognise your value to help us deliver our vision of a society in which people are safer and feel safer from violence and aggression; we want people to be able to live life to the full.

To this end we offer all our employees a good benefits package including:

• Competitive salary

• Clinical supervision

• Occupational sick pay (following a successful probationary period)

Reports to: Head of Operations (see below organisational chart)

Closing Date:  1st September 2022 (please note, we reserve the right to commence interviews prior to this closing date).

Introduction from our CEO

“The Suzy Lamplugh Trust is the UK’s pioneering personal safety charity and leading stalking authority, established in 1986 following the disappearance of 25-year-old Suzy Lamplugh whilst at work.

The journey of the Trust over its 35-year history has been astounding in its achievements despite being born from the most tragic of circumstances and we work tirelessly to ensure that Suzy’s legacy lives on. However, while we have achieved great things and seen improvements in the support available to victims of stalking and other forms of violence, aggression and abuse, there is so much more to do to reduce incidents of stalking and harassment and ensure the safety of victims across the UK.

The shockingly low conviction rates for stalking leave thousands of victims without the protections they so urgently need to reduce the risks to their physical and mental health. It takes immense courage to come forward to report stalking behaviours which have a devastating impact on victims’ lives, and it is simply not good enough that so many cases fall by the wayside without attaining the justice victims need and want.

Our National Stalking Helpline Advice and Advocacy service offers support and advice to thousands of victims of stalking every year. Caseworkers advocate on victims’ behalf with police, social services and other statutory or victim support agencies.

We are currently seeking an experienced, proactive individual, who can hit the ground running, to provide management and leadership within the National Stalking Helpline and Advocacy Service.

We pride ourselves on our innovative ground-breaking research, campaigns and projects. By working at the Suzy Lamplugh Trust you would be joining a group of highly skilled experts in the field, with fantastic training opportunities in stalking, harassment and personal safety.

Come and join us on our mission to reduce the risk of violence and aggression through campaigning, education and support.

Good luck’’

SUKY BHAKER, CEO OF SUZY LAMPLUGH TRUST

How to apply

The information you provide to us in your application form will determine if you are invited for an interview.

The application process will require you to complete various sections of the application form. It is important that you complete all sections.

The job description indicates the main duties and responsibilities.

The person specification outlines the skills, knowledge, experience, and qualifications (where required) for the job. In addition to this we are looking for people who can demonstrate a good awareness of both stalking and the work of the Suzy Lamplugh Trust in your application.

Applications without a covering letter will not be considered as this is an important part of the process.

Shortlisting for interview uses the covering letter alongside the job description and person specification. Please provide evidenced examples how your skills and experience are relevant to the job you are applying for and how and where you have used them. This can be from your present or previous jobs and can also include experience obtained in voluntary work, leisure interests and other hobbies.

If you do not receive a response within 3 weeks of the closing date, please assume that on this occasion your application has not been successful.

JOB DESCRIPTION

Duties and responsibilities:

To be responsible for the day to day operational delivery of the stalking support service offered by Suzy Lamplugh Trust, working closely with other members of the operations team.

This role has a particular focus on victims and includes supporting the trauma-led advocacy support provided by the trust, project management of new and the current service provision of the London arm of the service. The post holder will undertake awareness raising and develop referral pathways with other agencies.

The role includes line management of stalking advocates, identifying training needs and carrying out monthly case management sessions. They will also support the development of reporting and evaluation of the stalking service as required.

To ensure all service responsibilities are met, within agreed budget 

To ensure robust project management including budget management of services and support the further development of trauma-led advocacy support 

To represent the Helpline and Advocacy service with external partners and senior stakeholders, actively engaging in policy forums. 

To establish and develop relationships with other agencies throughout London and nationally to facilitate effective two-way signposting or referral to ensure victims get the best help available 

To support the development and update of multi-media materials providing stalking guidance and marketing of the Helpline and advocacy services 

To provide operational management for the stalking service; including: 

Ensuring application of robust client risk assessment and risk management plan, with regular reviews of risk thresholds.

Supervising staff in ensuring accurate advice, robust safety plans and safeguarding carried out, including in relation to children and vulnerable adults.

Ensuring that systems and structures are in place to ensure that our service is appropriate and safe. 

Ensuring consistent use of the case management system to ensure accurate recording of casework.

Managing exit strategies with clients including onward referrals. 

Ensuring that the service is regularly and thoroughly evaluated.

To provide line management and casework supervision to Stalking Advocates

To ensure that the Helpline responds as quickly and efficiently as possible to requests for help, which may come via email, telephone or online form, giving appropriate guidance to victims.

To ensure email contacts are appropriately triaged for response. 

To take responsibility for accurate and safe record keeping using our bespoke client database, in accordance with GDPR and other relevant internal policies or external requirements. 

To provide regular, accurate and insightful written reports on statistical data regarding service usage and performance, trends, and specific issues raised by those seeking advice.

To lead on service reports to funders, in conjunction with the Head of Operations, other Operations Managers and Head of Finance.

To support on bid writing in conjunction with Head of Operations, other Operations Managers and Head of Finance.

To support colleagues to develop policy lines and training materials on issues related to stalking and harassment and to deliver stalking training as required.

To work within the employment policies and procedures of Suzy Lamplugh Trust at all times.

To attend supervision, team meetings and appraisals as appropriate.

To carry out any other duties as set by the Trust. 

PERSON SPECIFICATION

(‘s’ denotes shortlisting criteria which must be addressed in covering letter)

Experience

• Substantial experience of working with people affected by gendered abuse (s)
• Substantial experience of delivering a telephone helpline or information service(s)
• Demonstrable experience of managing staff, including setting and meeting clear goals and taking mitigating action to keep people and projects on track (s)
• Experience of working with volunteers
• Experience of policy development
• Experience of writing robust statistical reports and briefings (s)
• Experience of working with issues of personal safety and/or stalking and harassment
• Substantial experience of project and budget management (s)

Knowledge and skills

• A robust knowledge and understanding of the criminal and civil justice systems, housing, welfare and policy relating to domestic, sexual or other gender-based violence (s)
• A robust knowledge of the practical, emotional, social and economic issues facing people affected by domestic, sexual or other gender-based violence (s)
• Robust understanding of risk assessment, risk management and safety planning (s)
• Knowledge of safeguarding (adults and children) and an ability to support others in responding appropriately to safeguarding concerns (s)
• Proven decision making and advocacy skills
• Excellent communication skills, both verbal and written
• Excellent listening skills
• Good IT skills including Microsoft Word and Excel
• Ability to maintain confidentiality and work in a non-judgmental manner
• Ability to work independently and as part of a team
• An understanding of the importance of maintaining clear boundaries in service delivery
• Ability to organise own workload, set own priorities and adopt a problem-solving approach to work in order to meet deadlines

Personal Attributes

• The desire to lead a team, building resilience and growth
• A commitment to the continuous development and recognition of a service of excellence on behalf of a leading organisation within the field of stalking
• Able to use own initiative
• Calmness and confidence to influence external stakeholders, whether collectively or individually, e.g. when advocating on behalf of service users
• Enthusiasm for collaboration with partners, both internal and external, to maximise the opportunities for Suzy Lamplugh Trust and the National Stalking Service to deliver winning campaigns or fundraising bids
• Good attention to detail
• Reliable and resilient
• Willingness to work within the policies and procedures of Suzy Lamplugh Trust
• Commitment to the work of Suzy Lamplugh Trust

People with albinism are being marginalised, mutilated and murdered across Africa simply for the colour of their skin. Join Standing Voice to defend people with albinism against this horrific discrimination and violence.

About Standing Voice

Standing Voice (SV) is the leading human rights charity promoting people with albinism’s right to full participation in society and well-being across Africa.

Albinism is a genetically inherited condition resulting in melanin deficiency. Due to misguided beliefs about the condition, people with albinism commonly experience social exclusion and abuse, with over 800 violent atrocities reported across Africa since records began. This social rejection adds to the vision and skin health challenges experienced by this group. SV has registered offices in the UK (London), Tanzania (Mwanza) and Malawi (Lilongwe). We work holistically across our dermatology, vision, psychosocial wellbeing & security and livelihoods programmes to offer a wide range of support to this marginalised group. We have over 8,000 registered service users across both countries of operation, and regularly collect detailed project data using our Commcare database. Our work is informed by evidence-based participatory research, conducted with our beneficiaries and their wider communities for over 15 years. We receive funding from individual givers, trusts & foundations and multilateral agencies including the UN to develop innovative projects that achieve well-evidenced social impact.

About The Role

Standing Voice is looking for a dynamic and driven data management professional to join our team as Data Manager in the UK office. This is an exciting and challenging role in a creative and focused working environment, within an organisation with multiple programmes and funding streams across 3 countries. This position suits an ambitious professional with the right skills and confidence to lead on all aspects of data management for a leading human rights charity. This role also has a strong monitoring and evaluation component; the Data Manager will make use of data findings to monitor and evaluate project impact. 

The successful candidate will report to the Executive Director and be tasked with ensuring the charity’s data collection tools are running to an exceptional standard and in depth data analysis is being conducted on a regular basis. The Data Manager will work directly with our teams in Tanzania and Malawi supporting data collection in the field, delivering training and mentorship to staff, and resolving any issues with their data handling and collection tools. This aspect of the role shall be undertaken remotely and in person during country visits when required.

The successful candidate will also lead on bringing the impact of Standing Voice’s work to life through funder and impact reports, supporting fundraising, managing research projects and handling external communications relating to the organisation’s impact and reach. Through doing so the Data Manager will raise the profile of Standing Voice’s work on the global stage at UN events and symposiums. In addition, the Data Manager will work with executive management to communicate the impact of Standing Voice’s work to trustees, funders and supporters.

Suitable candidates will demonstrate a high level of organisation and accuracy in their work and should be highly experienced in designing and building data capture tools, conducting in depth analysis of data sets and bringing this data to life visually. The candidate should be experienced in using data collection and visualisation software such as Commcare and Tableau.

The successful candidate must have excellent communication skills (and ability to clearly present and communicate data and impact to staff, partners and donors); a strong motivation for career development and learning; and a genuine interest in using their technical skills and passion for data, monitoring and evaluation to impact positively on the lives of the individuals we work with. The Data Manager will occasionally travel to Africa for scheduled training for our implementation teams. The role may also involve travel to meet funders or partners around the world. This role will therefore suit candidates interested in travel opportunities.

This role should appeal to individuals who have a genuine passion for human rights; working with data to improve health outcomes for severely marginalised communities; a commitment to using that expertise to achieve a positive and lasting social impact; and a drive for professional development. Joining our team as Data Manager offers a chance to achieve tangible social change through deploying data, monitoring and evaluation expertise in a vibrant and dynamic working environment.

Important Details

Title

Data Manager

Salary

£33,000-38,000 depending on experience

Hours

35 hours per week (7 hours x 5 days). Flexible working around core hours 10am-4pm

Location

London Fields, London, UK 

Remote and hybrid working arrangements will also be considered

Contract Type

Full-time, permanent

Reporting to

Executive Director

Closing Date

Wednesday 31st August 2022 (at 23:30)

Start Date

September / October 2022

Summary of Responsibilities

1. Development of Monitoring, Evaluation and Learning (MEL) strategy

2. Data management

2a. Data collection, troubleshooting and cleaning

2b. Data analysis and visualisation

3. Dissemination and research

4. Training of other staff

Full List of Key Responsibilities

1. Development of MEL strategy

• Develop and implement an Impact & Evaluation strategy in line with the overall organisational planning and objectives

• Lead a programme of monitoring and evaluation across both individual programmes and wider services delivered across all Standing Voice country offices

• Utilise a range of methodologies and approaches (internal and external) to build the evidence base of our work

• Support the wider culture of evaluation and improvement by working closely with staff at all levels and country offices to develop knowledge & skills in evaluation and impact reporting

• Create Theories of Change for all areas of Standing Voice work, gathering inputs gained at staff consultation workshops

• Produce accurate and timely Impact and Evaluation Reports within stated deadlines

• Analyse, interpret and communicate monitoring and evaluation information to Senior Managers, Trustees, and funders

2. Data management

2a. Data collection, troubleshooting and cleaning

• Manage all aspects of data collection, processing, storing, cleaning and usage at Standing Voice in all countries of operation

• Manage a team to enter historical paper based data into the Commcare database

• Undertake regular data cleaning to maintain data quality

• Streamline data collection procedures where improvements can be made

• Lead on the design, implementation and maintenance of all Standing Voice data collection tools (Commcare and other)

• Assess data quality through analysis of data accuracy, timeliness, uniqueness, completeness, consistency and validity 

• Evaluate the success of data entry (completeness and accuracy) and provide regular feedback to individuals, line managers and executive management across country offices to drive improvements 

• Manage data access permissions in consultation with Executive Management

2b. Data analysis and visualisation

• Streamline data analysis procedures to ensure fast access to metrics including initiating data improvements and automation strategies

• Undertake in depth data analysis across all Standing Voice programmes to establish progress towards strategic targets and long term objectives using key performance indicators

• Maintain database dashboards providing real time data insights

• Lead on the design and maintenance of all Standing Voice data visualisation tools (Tableau and other)

• Use data visualisation tools to create regular and accurate data visualisations

3. Dissemination and research

• Work closely with external partners to develop impact measures that allow us to share the impact of our work widely and robustly

• Contribute to Standing Voice submissions to UN reports and other data dissemination channels

• Create robust, attractive and accessible evaluation reports which can be used for both internal and external audiences

• Play a leading role in defining and implementing research projects at Standing Voice

4. Training of other staff

• Lead on the training of Standing Voice staff and volunteers on use of data collection tools, CRM and Excel across all country teams

General responsibilities

• Ensure that data management and analysis at Standing Voice reflects the values and the culture of the organisation

• Attend partner and funder meetings as required

• Participate in external meetings and events in order to remain aware of local, national and international issues affecting data access, quality and compliance 

• Ensure that data collection and management processes are in line with regulatory standards

• Develop and implement policies and procedures for effective data handling and management at Standing Voice

• Carry out the duties of the post in accordance with Standing Voice UK policies and procedures

Your Skills and Experience

• Essential
  • Undergraduate degree in a related field (maths, IT, sciences, statistics)
  • Experience working with datasets
    
  • Experience of undertaking evaluation, managing evaluation and measuring impact in a charity or other social change context
  • Experience of participatory & observational evaluation approaches
  • Previous experience of contributing to organisation annual and/or service impact reporting
  • Highly skilled in using data collection and data analysis software
  • Proficient user of Commcare or a similar software
  • Proficient in using Tableau and other data visualisation software
  • Excellent evaluation technical skills (including Excel and IT)
  • Skilled in the analysis and interpretation of data (qualitative and quantitative) 
  • Good knowledge of statistics
  • Good communication skills both written and oral
  • Highly organised with an ability to manage multiple work streams and meet deadlines
  • Exceptional relationship development skills with an ability to build relationships with a wide range of internal and external individuals and partners
  • Understanding of research methodologies (including research in Health, Social Care and Community)
  • Able to convey complex ideas and data in engaging ways to senior and frontline staff alike
  • Can work both independently and as part of a team on analysis and research projects
  • Good knowledge of a range of evaluation and impact methodologies (ideally, including Theory of Change and outcomes tools) and other approaches that can be applied to direct practice
  • Ability to quickly assimilate information and work flexibly across a range of settings and types of work streams
  • Excellent report writing skills
  • Excellent ross-team working skills
  • GDPR knowledge
  • Demonstrable critical thinking ability
  • Fluency in English 
  • Excellent IT skills including proficient use of Microsoft Office and Excel 
  • Empower and inspire; be passionate and dedicated; be compassionate and caring; treat others with respect, dignity and sensitivity
  • Be dynamic and motivated to develop professionally 
  • Act at all times with a high degree of integrity and transparency
• Desirable
  • Master's degree in a related field (maths, IT, sciences, statistics)​
  • Working in a related position for 3 years minimum
  • Experience of undertaking evaluations in social care or health settings and knowledge of the related safeguarding and ethical issues
  • Experienced working with data on public health
  • Excellent presentation skills
  • Representing an organisation at the local and national levels
  • Proficiency in French

Equal Opportunities

Standing Voice considers gender, sexual orientation, race, colour, nationality, ethnic origin, religious belief, disability (or former disability) and age to be irrelevant to our recruitment processes and we do not take those factors into account when selecting candidates.