Office jobs in city of london, greater london

People Officer (Part-Time)

Location: Remote – West Midlands Based
Hours: 20–30 hours per week (flexible)
Salary: £33,500 pa - pro rata
Contract Type: Permanent 

Are you a passionate people professional looking for a role where you can truly make a difference?
Do you have strong HR administration and generalist experience?
Are you ready to grow your career in a purpose-led organisation that puts people first?

At Fuel Bank Foundation, we’re on a mission to end fuel poverty in the UK. We provide emergency fuel support to people in crisis — and we know that our impact starts with our people.

We’re looking for a People Officer to help us build and nurture a workplace where everyone can thrive. This is a fantastic opportunity to join a growing charity, work flexibly, and contribute to meaningful HR projects that support wellbeing, inclusion, and employee engagement.

What You’ll Do

• Work with the HR team to manage the full employee lifecycle — from recruitment and onboarding to offboarding.
• Provide HR advice and support to managers on employee relations, performance, and wellbeing.
• Lead on internal communications that keep our team connected and informed.
• Coordinate wellbeing initiatives, recognition programmes, and team events.
• Maintain HR systems and ensure policy compliance with employment law and best practice.
• Support learning and development and contribute to people-focused projects.

What You’ll Bring

• CIPD Level 5 qualified (or working towards it).
• Solid experience in HR administration and generalist support.
• Strong knowledge of UK employment law and HR best practice.
• Excellent communication and relationship-building skills.
• A proactive, people-first mindset with a passion for inclusion and wellbeing.
• Confidence working with managers and handling sensitive issues with professionalism.

Why Join Us?

• Be part of a growing charity making a real, measurable impact.
• Work in a values-led, inclusive culture where people come first.
• Enjoy flexible, remote working with a West Midlands base.
• Access professional development and career growth opportunities.
• Join a team that genuinely cares about people, purpose, and progress.

What you will receive in return:

• Support from a team of like-minded individuals who will support you to succeed in the role.
• Annual leave entitlement of 27.5 days (FTE), plus bank holidays plus the option to buy/sell extra days.
• A flexible working week to ensure work life balance.
• Enhanced pension contributions.
• Equal opportunity employers
• Full onboarding programme with ongoing training and development opportunities.

Ready to bring your HR skills to a role that matters?
Apply now and help us build a workplace where people feel supported, valued, and empowered.

Salary: £35,873-£41,200
Contract: Permanent, Full-time
Location: Hybrid – Remote with monthly travel to London office
Closing date: 11^th November
Benefits: 34 days off annually, flexible working, generous health & wellbeing allowance, learning & development budget, and more

We are thrilled to be partnering with AfriKids to recruit a Partnerships Manager – Trusts and Foundations. AfriKids is a locally-led, globally respected charity working to transform education opportunities for children in northern Ghana, where poverty and climate challenges threaten futures. With over 20 years of impact, AfriKids empowers communities to lead change and is now scaling its model to reach even more children.

In this role, you will lead AfriKids’ relationships with trusts, foundations, and institutional funders, securing five- and six-figure multi-year grants. You’ll co-create compelling proposals and reports with the Ghana team, steward major donors and corporate partners, and help shape the fundraising strategy to expand and safeguard AfriKids’ work.

To be successful in this role, you will need:

• A proven track record of securing significant new donations and multi-year grants
• Experience in trust and foundation fundraising, including prospect research and pipeline development
• Excellent relationship-building and communication skills
• Strong proposal writing and reporting abilities, with attention to detail and financial accuracy
• A proactive, collaborative approach and a passion for making a difference

For an informal discussion, please contact Ashby Jenkins Recruitment and ask to speak to Heather.

Ashby Jenkins Recruitment is a specialist charity recruitment agency. We are committed to equity, diversity, and inclusion and take a relationship-led approach to recruitment in the sector. You can read more about our commitment to diversity on our website.

If enough applications are received, we reserve the right to close the application period early.

Please quote reference 2747HB when applying.
 

Harris Hill is delighted to be partnering with a fantastic national charity in their search for a Trusts and Philanthropy Manager.

This is an exciting opportunity to join a passionate and ambitious team. You will manage high value prospects and play a pivotal part in shaping the approach to the trust and philanthropy strategy.

As Trusts and Philanthropy Manager, you will contribute to the development and implementation of plans to grow income from grant making trusts, major donors and statutory funders. You will manage and develop a pipeline of trust and philanthropy prospects using the CRM, effectively moving donors through solicitation stages and fulfilling the pipeline with new prospects. You will develop excellent and persuasive funder proposals, using accurate and impactful project information collected from relevant teams. You will also produce progress reports to meet funder requirements and deliver exemplar and creative stewardship to donors.

To be considered for this role you will need: 

• A successful track record in trusts fundraising including developing multi-year proposals for 5 and 6 figure gifts.
• An up-to-date knowledge of the trust fundraising landscape and a working knowledge of research sources and methodologies.
• Experience in effectively stewarding funder relationships.
• Excellent writing skills for delivering inspiring proposals and reports to a deadline.

If this role sounds of interest to you and you want to have a chat and review the full job description, please do contact Dominic at Harris Hill on [email protected] or call him on 0207 820 7332

Salary: £42,000 - £45,000

Permanent, full-time

Location: Remote or Hybrid role with some travel to our Andover office

Deadline: Thursday 13th November at 9am
Application process: CV and Cover Letter

Please note that only successful applicants will be contacted with further information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Regional Fundraiser
Salary: £34,000-£36,000
Contract: Permanent, full-time
Location: Hybrid - offices in Oxfordshire & London
Closing date: Rolling
Benefits:  7% Employer pension contribution, Employee Assistance Programme, 26 days holiday BH and wellbeing day
 
This welfare charity is expanding their regionally based fundraising team, this is an exciting time of investment for the organisation. They are recruiting for a new Regional Fundraiser to cover the South of England. If you want to work at an organisation that believes in fundraising and is investing in it this could be a great role for you.

As part of this role, you will work with other Regional Fundraisers, developing relationships with local community groups, businesses and volunteer groups to grow income in each region.

This role will offer you the opportunity to manage your own portfolio of donors, deliver exceptional supporter stewardship to boost retention in the local area, and build long-lasting and valuable connections with supporters across the region.  

To be successful as the Regional Fundraiser, you will need:

• Proven experience as a regional fundraiser with strong knowledge of community income streams
• Strong experience in developing and delivering on targets
• Confidence working with a range of other team members, experience in collaborating, and working closely to reach and exceed fundraising targets.

If you would like to have an informal discussion, please call Harry and quote the job title.

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector. 

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here. 

If enough applications are received the charity reserves the right to end the application period sooner. 

We are looking for an Individual Giving Manager to lead the individual giving programme and deliver key activities aimed at building the charitys profile, donor base and unrestricted income.

This post would be suitable for someone looking to take the next step in their fundraising career with experience across a range of
individual giving income streams, preferably including cash appeals, regular giving, face-to-face and lottery.

This is a hybrid role with 3 days a week in the South West London office.

The charity
A collaborative, welcoming health charity, dedicated to supporting those in need of care and their families. You would be joining a passionate organisation with a tight knit and supportive working culture, who work on site with their beneficiaries and offer compettive staff benefits.

The Role
Lead the delivery of the annual multi-channel Christmas appeal, ensuring targets are met and implementing strategies to grow income each year.

Oversee retention activity and donor stewardship to ensure an excellent standard of supporter care across IG income streams.

Establish automated digital donor journeys across IG and refine these to improve conversion and repeat giving.

Lead on the production of legacy marketing campaigns and materials.

Staff Management - Carry out all line management duties in line with organisational policy and procedure

The Candidate
An excellent understanding of direct and digital marketing principles, strategies and best practices, including the delivery of effective donor or customer journeys.

Experience leading individuals and/or teams, motivating them to achieve goals and perform at their best.

Demonstrable experience of delivering a successful multi-channel marketing campaign.

Experience setting and managing fundraising income and expenditure budgets.

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Location: Central London
Salary: £33,524 per annum (including London Weighting)
Contract: Full-time, Fixed Term (35 hours/week)

Your new company

This respected London-based charity is known for its inclusive culture and commitment to supporting vulnerable communities. With a strong focus on professional development and employee wellbeing, the organisation offers a collaborative environment where your HR and learning expertise will make a meaningful impact.

Your new role

As People and Learning Coordinator, you'll provide high-quality administrative support across the full employee lifecycle. From recruitment and onboarding to payroll and learning & development, you'll play a key role in ensuring smooth HR operations and effective staff engagement. You'll manage systems, track training, support internal communications, and contribute to people-focused projects that drive continuous improvement.

What you'll need to succeed

We're looking for someone with:

• Significant experience in HR administration or a People Services function
• Strong understanding of employment policies, legislation, and best practices
• Excellent communication and interpersonal skills across diverse teams
• High-level organisational and planning skills with the ability to manage competing priorities
• Proficiency in Microsoft Office and HR systems (e.g. IRIS or similar)
• Ability to handle sensitive information with discretion and professionalism
• A proactive, problem-solving mindset and collaborative approach
• Experience coordinating recruitment, payroll, and training activities

Desirable: CIPD Level 3 qualification and experience in the charity sector.

What you'll get in return

• Competitive salary with London Weighting
• 34 days annual leave including bank holidays
• Pension scheme and employee benefits
• A supportive and inclusive workplace culture
• Opportunities for professional development
• The chance to contribute to meaningful social impact

What you need to do now
If you're a detail-oriented HR professional with a passion for learning and development, we'd love to hear from you. Click 'apply now' to forward an up-to-date copy of your CV.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

At Citizens Advice Westminster, you will be part of a mission-driven organisation that empowers local residents through expert advice, advocacy, and education. As an Advice Manager, you will play a pivotal role in shaping the delivery of high-quality, multi-channel advice services, assuring that the most vulnerable members of our community receive the support they need and when they need it the most.

Your work will directly contribute to improving lives across Westminster, helping clients navigate complex issues such as debt, housing, benefits, and immigration. You will be a trusted leader, technical expert, and mentor, driving excellence in service delivery and championing continuous improvement.

You will manage outreach sessions, supervise advisers, and take ownership of debt casework and technical quality. From coaching and mentoring to shaping service innovation.

You will manage your own team, oversee outreach sessions, and lead on debt casework with full responsibility for quality assurance, performance metrics, and client outcomes. As a specialist in debt supervision and casework, you will:

• Deliver expert advice to vulnerable clients
• Provide technical supervision and case checking to uphold AQS standards
• Lead training and coaching in debt-related areas
• Consult with partners and stakeholders to enhance service delivery
• Monitor and communicate key policy developments in the debt advice landscape

We offer more than a competitive salary and a fulfilling career in a values-led organisation. Our benefits include annual season ticket loans, career breaks, and a deep commitment to your ongoing development. Whether you are honing your expertise in casework or growing into a leadership role in policy and campaigning, you will find room to stretch and thrive.

You will be part of a warm, inclusive team culture where collaboration is encouraged, opinions are respected, and every voice matters. We also offer flexible working arrangements, including the opportunity to work from home several days a week.

If you are ready to be a part of this community organisation offering a vital service to people who need our help, then click Apply to find out more. Please note we expect employees to spend 50% to 60% of their working time at the office or in outreach location(s).

Citizens Advice Westminster value diversity, promote equality and challenge discrimination. We strongly encourage applicants from all parts of society and believe that diversity is what makes us the leaders in what we do. Please help us by completing the Diversity Monitoring Form.

The Centre for Justice Innovation is looking to recruit a creative, pragmatic and committed individual to help the Centre promote criminal justice reform in the UK, including championing and supporting the implementation of evidence-based specialist and problem-solving courts in the justice system.

The Practice Officer will work directly with frontline practitioners, such as probation, police, court staff and specialist 3rd sector practitioners, to test new approaches and embed evidence-led interventions. This includes supporting the expansion of specialist and problem-solving approaches at court that seek to address the underlying issues that lead to offending. More details about the projects we deliver can be found on our website.

Amongst other responsibilities, the Practice Officer will undertake a range of tasks including (i) designing and delivering training and practice sharing workshops; (ii) developing briefings and toolkits that support the spread of good practice; and (iii) identifying and convening practitioners and others who are interested in specialist and problem-solving approaches at court.

The successful candidate will be able to demonstrate their ability to support and influence frontline practice, motivate others and solve problems. Operational experience within the criminal justice system is essential.

Flexible hours and home working are available. The postholder is required to have a willingness and ability to travel regularly within the UK.

The deadline for applications is 9am on Monday 17th November.

Interviews will be held in the week commencing 1st December 2025. Our preference is to hold these in person at our offices in Kennington, SE11 5DP; however virtual interviews can be arranged if required. The role will begin as soon as possible.

We look forward to hearing from you!

Are you a skilled and compassionate writer ready to make an immediate impact?

Our UK & International Partnerships team at Tearfund plays a vital role in securing and sustaining significant funding from key investors, trusts, churches, and businesses to increase our impact with those in greatest need. We are a Christian organisation partnering with the local church to see lives transformed and people freed from poverty.

As a Project Information Officer, you will be crucial in equipping our UK & International Partnerships Team with accurate, donor-friendly project information and allocating funding. This fixed-term 12-month contract requires someone who can "hit the ground running." Your main responsibilities will include producing high-quality, engaging donor proposals and reports, liaising with programmatic colleagues in East and Central Africa, and working with finance to ensure gifts are used accordingly. 

Do you have the following?

• Proven experience in writing compelling, donor-friendly content (narrative and financial) for diverse audiences such as high-net-worth individuals, foundations, corporate partners, and churches.
• Demonstrable ability to meet tight deadlines and manage multiple projects under pressure.
• Experience working effectively with financial data in a reporting context.
• Experience working cross-culturally.
• Strong analytical skills, adept at interpreting and synthesising information from various programmatic and financial sources.
• Meticulous attention to detail and accuracy, ensuring data integrity and reflecting good stewardship of donor funds.

Direct experience within the non-profit sector, particularly in international development or aid, would be preferable.

Sound like you? Then we'd love to hear from you. 

Hybrid Working: This role is based in Teddington, operating a hybrid working model,  with an agreed amount of time spent in the office and working remotely from your home in the UK.

Contract type: This is a 12 month fixed term, full time contract.

We particularly welcome applications from people with disabilities and those from Black, Asian or Minority Ethnic (BAME) backgrounds (in our UK workforce) as these groups are currently under-represented at Tearfund.

All applicants must be committed to Tearfund's Christian beliefs

The recruitment process will include specific checks related to safeguarding. In addition, personal identification information will be submitted against a Watchlist database to check against criminal convictions as a counter-terror measure.

Prospectus is pleased to be supporting the UK's leading HIV and sexual health charity to recruit a Trusts Officer (12-month fixed term contract).

This organisation supports people living with HIV and amplify their voices and help the people using their services to achieve good sexual health. They have ambitious plans to end HIV transmissions in the UK by 2030. 

As the Trusts Officer, you will be responsible for helping to deliver trusts and foundations income generation for the organisation. This will consist of managing existing relationships and building new relationships wiht trusts and foundations capable of giving £20k+ grants. Joining a collaborative small trusts fundraising team, this role will have lots of variety in the relationships it builds and gain great mentorship from its manager and team.

To be successful as the Trusts Officer you will have proven experience in developing relationships through compelling writing and ideally have some knowledge of trust and foundations fundraising. Ideally you will have done this within a fundraising or charity setting, but this is not essential. You will have excellent stewardship and reporting capabilities and be confident working both autonomously and in a team. 

This role is a full-time position that will be a 12-month FTC and have hybrid working in the London offices one day per week. The salary for this role is £31,281.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds. Please let us know if we can help you with the application process in any way. We are more than happy to make any reasonable adjustments to enable all interested candidates to apply. If you have any disability and would like assistance with completing an application then please contact Rhiannon Mehta at Prospectus.

If you are interested in applying to this Trusts Officer position, please submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.

Location: Hybrid working between the Aldgate, London office and home.

A great opportunity has risen for a Social Media Officer to help grow our social media channels, allowing us to reach new audiences and engage them on the charity’s health advice, campaigning, research and fundraising work.

Asthma + Lung UK is the only charity in the UK fighting for everyone with a lung condition, aiming for a world where everyone can breathe with healthy lungs. We fund cutting-edge research, provide advice and support for the 12 million people who will get a lung condition during their lifetime. We also campaign for clean air and for better NHS diagnosis and treatment.

You will develop, curate and deliver engaging stories, to showcase the organisation’s people, services and impact, to help us change the world of lung health. Knowledge of storytelling and content creation is key, with hands-on experience of using Canva to create assets for all social media channels.

You will have the ability to work on short-term and long-term projects in a timely manner in order to meet deadlines. It is essential you are a good communicator with the ability to negotiate, influence, build and maintain positive working relationships with stakeholders across all levels.

As well as a competitive salary, you’ll enjoy a range of benefits including 30 days annual leave (plus bank holidays), membership of a health cash plan, employee assistance programme, cycle-to-work scheme, interest-free annual season Travelcard loan and pension scheme. This is a fantastic opportunity to join an organisation committed to being the driving force behind the transformation of lung health.

The Talent Set is delighted to partner with a fantastic membership association in their search for a Marketing Executive mat cover role. This position offers an exciting opportunity to develop and implement strategic marketing initiatives, enhancing brand visibility and engagement within the professional membership sector. The successful candidate will contribute to delivering impactful campaigns that support organisational growth.

Key Responsibilities

• Develop, execute, and optimise marketing campaigns across various channels to increase awareness and engagement.
• Manage content creation for digital platforms, including social media, newsletters, and website updates.
• Analyse campaign performance data to inform future marketing strategies.
• Collaborate with internal teams and external partners to ensure consistency of messaging and branding.
• Assist in organising events, webinars, and promotional activities.
• Maintain and update marketing materials and documentation to support ongoing initiatives.

Person Specification

• Proven experience in planning and executing marketing campaigns across multiple channels.
• Excellent written and verbal communication skills.
• Strong organisational skills with the ability to manage multiple projects simultaneously.
• Proficiency in digital marketing tools, analytics platforms, and social media management.
• Ability to work independently and as part of a collaborative team.
• Creative thinking and problem-solving aptitude.
• A keen eye for detail and a results-oriented approach.

What’s on Offer
Salary: £36,000

12-month contract role

Hybrid working: 2 days a month in their central London office

How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

As the Fundraising Officer you will play a pivotal role in growing individual giving through cash and regular donors and legacy giving for a local health charity.

This post would be suitable for someone with existing experience in a fundraising or volunteering setting, regularly interacting with donors and/or customers to provide an excellent service or experience. The charity are keen to hear from candidates with an appetite to start and grow a career in the charity sector.

You will be joining a passionate, hardworking, friendly team where you will be able to see first-hand the difference your role is making.
This is a hybrid role with 3 days a week in the South West London office.

The charity
A collaborative, welcoming health charity, dedicated to supporting those in need of care and their families. You would be joining a passionate organisation with a tight knit and supportive working culture, who work on site with their beneficiaries.

The Role
Lead on the operational management of face-to-face regular giving recruitment.
Implement strategies to improve the acquisition of donors.
Deliver one digital cash appeal per year.
Lead the delivery of two retention communication campaigns per year.
Develop and implement automated digital journeys across IG that improve donor conversion, support income growth and reduce donor cancellations.
With support from Fundraising Assistant, ensure administration, record keeping and thanking for all IG activity is accurate and up to date.

The Candidate
Proven experience in marketing, using marketing techniques effectively to grow income and/or engagement. This could be in a charity or commercial setting.
Experience in a fundraising or volunteering setting, regularly interacting with donors and/or customers to provide an excellent service or experience.
Experience using digital media platforms (e.g. social media, canva, mailchimp)
Experience using a donor or customer database.

IMPORTANT NOTE
Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Are you ready for something new?

Are you passionate about supporting vulnerable adults during critical moments in their care journey? As a Hospital Care Navigator, you’ll be a vital part of ensuring patients leave the hospital safely and confidently, with the right support in place.

In this rewarding role, you’ll be the single point of contact for adult patients preparing for discharge from the hospital. You’ll work closely with the Adult Social Care team, health professionals, hospital practitioners, and community services to:

• Identify needs and barriers to safe discharge
• Achieve safe and timely patient discharge
• Coordinate outpatient appointments and follow-up services
• Provide clear, compassionate advice and support to patients and their families
• Ensure patients understand their discharge plan every step of the way.

You’ll meet with patients, their families, friends, or carers to assess ongoing needs, ensuring a safe plan is in place for their return home. This could include ensuring that medication is arranged from the hospital pharmacy, someone is at home to greet them, food and heating are available, and the condition of the home is safe to return to. You may be required to liaise with Adult Social Care and other home providers to coordinate home support. You’ll follow up on calls or visits to ensure the patient is managing well at home. By providing the proper support, patients can be discharged sooner, and the risk of readmission is significantly reduced. 

We’re seeking someone who:

• Has experience working with vulnerable adults in social care, healthcare, or the community/voluntary sector
• Communicates with empathy and confidence across different teams at different levels, and with patients
• Is highly organised, with excellent time management skills
• Has awareness and respect for cultural differences
• (Bonus) Experience working in a hospital or clinical setting.

The role is based at our Southwark office, and you will be required to travel to hospitals and across the City of London, as well as to Tower Hamlets, Camden, Hackney, and Southwark.

Apply now and be part of something meaningful.

We offer our employees:

· Inclusive values-based environment

· Competitive remuneration package

· Workplace pension scheme

· Generous annual leave entitlement plus bank holidays

· Death in Service Benefit

· Cycle to Work Scheme

· Employee Supported Volunteering scheme

· Development opportunities

· and more

Imago is committed to Safer Recruitment practices, and the post is subject to references and an enhanced Disclosure and Barring Service check.

Please submit your CV along with a brief covering note or visit our website for full details.

Imago recognises that many people in our society experience discrimination or lack of opportunity for reasons that are not fair. We aim to create a culture that respects and values each other’s differences, seeing these differences as an asset that improves our ability to meet the needs of the organisations and people we work with. We proactively seek to increase opportunities for inclusion and celebrate diversity across our organisation and within communities.

Imago recognises its duty to safeguard and promote the welfare of the children, young people and adults at risk who access its services or with whom it comes into contact.