Office jobs
We have an exciting opportunity for an Independent Domestic Violence Advisor covering the Stoke Area to join the New Era team working 37.5 hours per week. The role will focus on the identifying risk and meeting the needs of those affected by domestic abuse. The role will be covering the Tamworth area but travel across Staffordshire will be required.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday & options to buy or sell annual leave
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, gym, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Access to EDI networks and colleague cafes
- Cycle to work scheme & season ticket loans
- Ongoing training & support with opportunities for career development & progression
About the role:
This role will work across Staffordshire and Stoke on Trent, but will be based in our Stafford office. Hybrid working is considered following our mandatory six month probationary period. Travel across the whole of Staffordshire will be required.
As an IDVA you will be asked to:
- Provide a pro-active, high quality, frontline service to victims of domestic abuse through on-going risk assessment, individual safety planning, advocacy, emotional and practical support.
- Work within a multi-agency framework consisting of the MARAC and local partnership responses to domestic abuse to keep safety central to all services for victims of domestic abuse
- Promoting the service and raising awareness of issues arising, minimising barriers and improving access to support
You will need:
- Experience of providing support those affected by domestic abuse
- Experience of undertaking need and risk assessments and creating safety plans
- Experience of the MARAC and other partnership processes
- Experience of multi agency working
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Digital Officer
We are seeking a creative and driven Digital Officer to grow brand awareness and supporter engagement for an international environmental charity working to protect rainforests and support local communities.
Position: Digital Officer
Salary: £32,000 per annum
Location: Remote (UK) with quarterly travel to Cornwall for team meetings
Hours: Full time
Contract: Permanent
Closing Date: Monday 23rd February
About the Role
This role sits within the Marketing and Communications team and plays a key part in delivering the organisation’s digital marketing strategy. You will work across social media, website, email and digital campaigns, helping to create engaging content that inspires people to take action.
Working closely with the Marketing and Communications Manager, you will help increase reach, engagement and supporter growth across all digital platforms.
Key responsibilities include:
- Supporting delivery of the digital marketing strategy and KPIs
- Monitoring digital trends and identifying new opportunities
- Creating engaging content for social media, website, email and campaigns
- Producing visual assets and short form video content
- Leading on organic social media content and community management
- Supporting planning and content for paid digital campaigns
- Managing and updating website content using a CMS
- Supporting website optimisation including SEO, accessibility and user journeys
- Writing, building and scheduling email campaigns
- Creating marketing automations where appropriate
- Monitoring performance across digital channels and producing reports
- Making data led recommendations for improvement and testing new approaches
About You
You will be creative, analytical and passionate about digital communications.
You will have:
- Experience managing digital channels across social, web and email
- Experience creating content using tools such as Canva or similar
- Strong copywriting skills for different digital formats
- Experience using CMS platforms, particularly WordPress
- Experience using email marketing systems
- Confidence using analytics tools and interpreting performance data
- Strong communication skills and ability to work collaboratively
- Excellent time and task management skills
- A commitment to equity, diversity and inclusion
- Fluency in written and spoken English
- A genuine interest in, and commitment to, the humanitarian and environmental principles of the charity
It would be great (but not essential) if you also have:
- Spanish language skills
- Experience working in environmental, climate or international development sectors
Benefits
- Flexible working with opportunities to work remotely and from the office
- Employee Assistance Programme with 24/7 wellbeing support
- Learning and development budget and access to training
- Generous annual leave and enhanced family leave policies
- Paid time off for volunteering and payroll giving scheme
- Supportive, inclusive and values driven working culture
About the Organisation
This organisation works in partnership with Indigenous and local communities to protect rainforests and strengthen resilience against environmental threats. Their work combines local leadership with data and funding to create lasting impact.
They are committed to equality, diversity and inclusion and operate strong safeguarding practices across their work.
Other roles you may have experience of could include: Digital Marketing Officer, Content Officer, Communications Officer, Social Media Officer, Marketing Executive, Digital Communications Officer, Campaigns Officer. #INDNFP
If this role sounds like a good match for your skills and values, we would love to hear from you!
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Director of Principal Giving & International
Advancement Department
University College London
London, UK
Grade 10 role with a salary of £100,000-£120,000 pa (inclusive of London Allowance). Plus excellent benefits, including a sector-leading relocation package.
An exceptional leadership opportunity to play a significant role in the success of one of the biggest fundraising and engagement campaigns in the higher education sector in Europe.
UCL is a radically different university. Founded in 1826 in the heart of London, we were the first university in England to welcome students of any religion and the first to welcome women on equal terms with men. Today, UCL has over 51,000 students, 14,000 staff and over 470,000 alumni, and is one of the world’s top 10 universities.
We will launch our largest ever fundraising and engagement campaign that will leverage the once-in-a-lifetime opportunity that our bicentennial anniversary in 2026 presents. Since our last campaign, we have increased our ambitions and are building further capacity and expertise across our Advancement division. As part of this step-change, we have re-imagined our Principal Gifts & International team and are now seeking an experienced practitioner to drive this area forward. There has never been a more exciting time to join the Advancement office.
As the Director of Principal Giving & International, you will lead a newly combined team that cultivates meaningful relationships with donors and prospective supporters who have the potential to transform the future and impact of UCL. You and your team of experts will secure philanthropic gifts at the 7 and 8-figure level and drive our international fundraising activity forward. You will work with key colleagues and stakeholders across Advancement and the wider University, as well as with a mission-critical senior volunteer network around the world. It’ll therefore be critical that you are a highly experienced and ambitious fundraiser and leader, with vision, creativity and the ability to make things happen while taking others on the journey with you.
To be successful, you must bring well-rounded knowledge and experience of best-in-class principal gifts fundraising, and a demonstrable track record of securing 7-figure philanthropic gifts, alongside an awareness of global fundraising trends. Your approachable and collaborative manner, along with your ability to work at pace and with gravitas, inspires confidence from those around you. Being enterprising and solutions-focussed, people enjoy working with you and actively seek you out as a thought partner. You must be equally comfortable in playing a front-facing role, as well as operating behind the scenes and supporting others in making the ask, as it’s the transformational outcomes and impact that truly drives you.
In return, you will join a team of passionate individuals who work together to achieve remarkable things with a global impact. Our people really are our greatest asset, and we invest in them so that they can fulfil their potential. Equity, diversity and inclusion is important to us and we are committed to creating an environment where everyone is encouraged to give their best in a place where their unique experiences, perspectives and skills are seen as valuable assets. We also prioritise work-life balance and offer hybrid and agile working as well as flexibility around working hours. We are happy to receive part-time applications for all of our job opportunities, and can consider a 0.8FTE working pattern for this role. And we particularly welcome applications from candidates who are likely to be underrepresented in UCL’s workforce.
If you’re interested in hearing more, please contact our recruitment partners at Richmond Associates or you can download further details from their website by following the Apply button.
CLOSING DATE FOR APPLICATIONS IS midnight GMT on SUNDAY, 1 MARCH 2026
Head of Central Operations
Reference: JAN20262325
Location: Hybrid / Flexible – RSPB UKHQ – The Lodge Sandy SG19, Bedford MK42 & Homeworking
Salary: £51,549.00 - £55,035.00 Per Annum
Contract: Permanent
Hours: Full-Time, 37.5 hours per week
Benefits: Pension Scheme, Life Assurance Scheme, 34 days' Annual Leave
You’ll love this role if you’re excited about helping the UK’s largest nature conservation workforce be the very best it can be. This is a rare opportunity to make a meaningful impact by bringing your expertise in central operations, workplace management, logistics and workforce support to a mission that matters for nature.
We’re looking for an inspiring leader with a strong track record of driving high performance, improving processes, and optimising workplace provision and strategy across multiple locations. You’ll thrive in a values-led, inclusive organisation and be confident collaborating across a dispersed workforce to deliver results.
This role holds the functional overview of our UK Headquarters at The Lodge (Sandy, Bedfordshire) and Logistics in Bedford, and the delivery of UK-wide operational programmes.
This is a hybrid working position using the following working pattern:
- two days per week at RSPB UKHQ in Sandy, Bedfordshire
- one day per week on site at Logistics in Bedford
- two days working from home.
There will also be some infrequent travel and overnight stays to other RSPB sites across the UK.
Essential skills, knowledge and experience:
Demonstrable and proven
- experience of delivering operational, workplace and remote workforce optimisation and engagement programmes
- ability to positively influence change, work collaboratively and demonstrate credibility
- experience in creating and implementing effective workplace (offices and workplaces) strategies, including review, provision and utilisation analysis, monitoring and reporting
- experience of operations, estate improvements, maintaining compliance and leading estate development projects
- experience of programme and project management principles and application, including reporting
- leadership and people-management skills, with the ability to develop and support team members towards high performance
- understanding of how equality, diversity and inclusion enables an organisation to be successful
- Experience of working with, managing and incorporating volunteers as part of the team
- IWFM or equivalent qualifications
Ability to
- delegate effectively, identifying team members’ strengths and weaknesses to assign tasks appropriately and empower autonomy
- make pragmatic, reasoned and practical decisions, recommendations and alternative solutions based on sound analysis and logic
- understand and interpret technical reports, design briefs and works contracts, particularly those relating to building and infrastructure projects
- Commit to the hybrid working pattern
This is a permanent role working 37.5 hours per week and may include (by exception) some out of hours working or call-outs.
We are using a short application window for this role as we anticipate high interest and wish to give all applications the attention they deserve.
Closing date: 23:59, Sunday 1st March 2026.
Interviews will be held from Monday, March the 9th and details will be provided to successful applicants in advance.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application.
As part of this application process you will be asked to provide a copy of your CV and complete a full application including evidence on how you meet the skills, knowledge, and experience requested.
Contact us to discuss any additional support you may need to complete your application.
The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.
The RSPB is a licenced sponsor. This role is not eligible for UK Visa Sponsorship.
No agencies please.
The RSPB brings people together – people like you – to protect the things that matter to us all.

Payroll Manager
Location: Rectory Lodge, High Street, Brasted. We can offer hybrid working in this role, with a minimum of 2 days in the Brasted office. Equipment required to work from home will be supplied.
Salary: £49,000 to £52,000 per annum
Vacancy Type: 18-month fixed term contract
Hours: Full time, 37 hours a week, Monday-Friday - 9 am-5 pm.
Company Description
At Catch22, we are proud to be a modern and progressive employer. Our 1,300 colleagues and 300 volunteers support over 60,000 individuals at every stage of the social welfare cycle, from cradle to career.
Our work spans education, social justice and rehabilitation, children’s social care, family support, social action and helping people into work.
The People and Payroll Team play a vital role in enabling our services to deliver this work. The team consists of nearly 30 colleagues and works across Brasted, Central London and remotely, with travel to services as required.
Job Description
As Payroll Manager, you will lead the delivery of an accurate, compliant and customer-focused payroll service.
Based in Brasted with hybrid working, you will take end-to-end responsibility for payroll and pensions, manage the iTrent system, and work closely with People, Finance and the wider organisation. You will provide clear payroll advice, support People Coordinators, and help improve and automate payroll processes.
This role suits someone with strong payroll expertise who is comfortable working independently, managing priorities and improving ways of working.
Key responsibilities include:
- Overall responsibility for the organisation’s payroll and pension schemes
- Ensuring accurate and timely salary payments
- Maintaining compliance with tax law and relevant regulations
- Managing competing priorities and working to tight deadlines
- Providing an excellent customer-focused service to internal and external stakeholders
- Resolving payroll queries effectively and at first point of contact where possible
- Building strong working relationships across People Services and corporate functions
- Identifying opportunities to improve efficiency and payroll processes
About You
We are looking for someone who brings strong payroll knowledge alongside a proactive and collaborative approach.
You will have:
- Full membership, or equivalent, of the Chartered Institute of Payroll Professionals with a commitment to continuous learning
- A degree or relevant professional qualification
- Strong knowledge of payroll regulations, legislation and procedures
- Experience using payroll systems, ideally iTrent or People First
- Knowledge of HMRC guidance and pension legislation
- Experience of payroll system setup or implementation
- Excellent attention to detail and accuracy
- The ability to handle confidential information with integrity
- Strong communication and problem-solving skills
- The ability to work effectively under pressure
Benefits:
- 28 days annual leave + bank holidays, rising to 33 days with service.
- Pension scheme with matching contributions of up to 4%
- Discounted shopping opportunities
Access to your own means of transportation would be beneficial, as the local bus service is unfortunately not very frequent or reliable. We recommend you research your potential commute ahead of applying.
At Catch22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day, working to deliver our vision to build a strong society where everyone has good people around them, a purpose, and a good place to live.
Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked. This will involve a search of all publicly available information online and in social media.
To Apply
If you feel you are a suitable candidate and would like to work for Catch22, please do not hesitate to apply.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Charity Right
We are a focused and passionate international food charity on a mission to free people from the devastating effects of hunger. Since our founding, we have provided over 40 million meals across 7 countries, serving those who need it most with dignity and care.
Our Mission
We believe that no child should go to school hungry. Our single-cause focus allows us to be exceptionally effective at what we do best: providing nutritious school meals that keep children in classrooms and give them the opportunity to break free from poverty through education.
About the Role
We are seeking an enthusiastic and detail-oriented Fundraising and Events Lead to support our growing portfolio of physical fundraising events. The successful candidate will play a key role in coordinating and delivering a range of challenges and events, from local charity walks to international treks and marathons. This is an ideal position for someone early in their career who is passionate about events, fitness, and purpose-driven work.
This hands-on role will help you build valuable experience in events fundraising, logistics, supporter care, and campaign delivery while working across teams to ensure each event achieves its fundraising goals.
Key Responsibilities:
Events & Challenge Lead
Assist in the planning and delivery of Charity Right’s physical fundraising events, including but not limited to:
- Local charity walks and runs
- UK marathons and half-marathons
- International treks (e.g., Everest Base Camp, Kilimanjaro)
- International marathons and endurance challenges
- Support logistics such as registration, travel coordination, permits, supplies, safety planning, and postevent wrap-ups
- Liaise with event partners, tour operators, venues, and sponsors where relevant
- Ensure all events are aligned with Charity Right's values and fundraising stand Participant Support
- Provide first-class support to event participants from sign-up to post-event follow-up
- Help supporters set up and optimise their fundraising pages
- Motivate and encourage participants to reach their fundraising targets
- Maintain regular communication with participants throughout their journey
Marketing and Promotion
- Work with the Marketing team to create engaging promotional content for each event/challenge
- Support email campaigns, social media content, and digital materials to drive sign-ups
- Assist in creating fundraising packs, challenge guides, and event-day materials Data and Reporting
- Maintain accurate data on participants and donors using the CRM system
- Contribute to event impact reporting, including feedback collection and case studies
- Track fundraising progress against targets and report on key metrics
Volunteer Engagement
- Help recruit and brief volunteers for relevant events and activities
- Ensure volunteers are well-supported and represent Charity Right's values
- Coordinate volunteer schedules and responsibilities for event days
Essential Skills and Experience
- Experience working within the charity or non-profit sector
- Familiarity with CRM or fundraising databases
- Strong organisational skills with the ability to manage multiple projects and deadlines simultaneously
- Excellent written and verbal communication skills
- Confident interpersonal skills with the ability to build rapport with participants, volunteers, and external partners
- Proficiency in Microsoft Office (Word, Excel, Outlook) and comfort learning new digital tools
- High attention to detail, particularly when managing data and logistics
- A proactive, can-do attitude with the ability to work independently and as part of a team
- Willingness to travel within the UK for events and occasional work on evenings or weekends
- Genuine passion for charitable work and Charity Right's mission
- At least 1 year's experience in events coordination, fundraising, customer service, or a related field
- Experience supporting or participating in challenge events such as marathons, treks, or endurance activities
Desirable
- Understanding of fundraising regulations and best practice (e.g., Fundraising Regulator Code)
- Volunteer coordination or management experience
- A valid UK driving licence and access to a vehicle
- First aid certification or willingness to obtain one
Working Culture:
We are a remote-first organisation. This role offers flexibility in working hours and location, with occasional UK travel required for key events and team meetings. You’ll be part of a purpose-driven team committed to creativity, integrity, and delivering real-world impact.
We are on a mission to end child hunger - one school meal at a time. Hunger doesn’t just mean an empty stomach. It keeps children out of school.
The client requests no contact from agencies or media sales.
ABOUT SAFETY4SISTERS
Safety4Sisters (S4S) is a specialist Black and minoritised by and for women’s organisation based in Manchester. Our aim is to promote the human rights of migrant women experiencing a spectrum of gendered violence by providing a trauma informed, specialist, holistic and integrative programme of support to Black and minoritised survivors with NRPF. Support is underpinned by the following strands of services and activities; culturally competent advocacy, welfare and destitution support, a specialist refuge dedicated to migrant women with NRPF, therapeutic activities, groups and training, social activities, a helpline for both professionals and women, grassroots campaigning, and strategic advocacy.
JOB PURPOSE
To support the development and delivery of Safety4Sisters’ policy, campaigning, and influencing work to advance the rights, safety, and wellbeing of Black, minoritised and migrant women and children experiencing violence against women and girls (VAWG).
The post holder will contribute to influencing local, regional, and national policy and decision-making on VAWG, honour-based abuse, harmful practices, immigration and asylum policy, and no recourse to public funds (NRPF). This work will be rooted in survivor voice, frontline practice, and Safety4Sisters’ feminist and anti-racist values.
MAIN RESPONSIBILITIES
1.To contribute to the planning and delivery of Safety4Sisters’ policy, campaigning, and influencing work in line with the organisation’s strategic priorities.
2.To undertake policy research and analysis on issues affecting Black, minoritised and migrant women experiencing VAWG, including immigration, asylum, and NRPF.
3.To draft policy briefings, consultation responses, reports, statements, and other written submissions to influence decision-makers and statutory bodies.
4.To work closely with frontline staff, partners, and where appropriate victim-survivors, to ensure that policy and campaigning work is informed by lived experience and practice-based evidence.
5.To support parliamentary, local authority, and regional influencing activity, including engagement with MPs, councillors, civil servants, and statutory agencies.
6.To assist in organising and delivering policy events, roundtables, seminars, conferences, and briefings for external stakeholders.
7.To represent Safety4Sisters at external meetings, networks, events, and forums as required, promoting the organisation’s policy positions and values.
8.To contribute to raising public and professional awareness of VAWG, honour-based abuse, and the specific barriers faced by migrant women, including institutional racism and hostile immigration policies.
9.To manage Safety4Sisters’ social media platforms, ensuring content supports the organisation’s policy, campaigning and advocacy work and reflects S4S values and safeguarding principles.
10. To support Safety4Sisters’ partners and stakeholders to engage with policy advocacy, communications, and campaigning activity, including providing guidance and resources where appropriate.
11. To contribute to training, learning, and community engagement activities delivered by Safety4Sisters, including sessions for professionals and community organisations.
12. To maintain up-to-date knowledge of relevant legislation, policy developments, research, and sector best practice.
13. To contribute to monitoring, evaluation, research, and learning activities, ensuring accurate records and data collection for policy and campaigning work.
14. To assist in developing strong links with key partners and networks at local, regional, and national levels to strengthen Safety4Sisters’ influencing work.
15. To undertake campaigning and influencing activity arising from frontline services and policy priorities, which may include occasional evening or weekend work.
16. To undertake any additional duties that contribute to the effective delivery of Safety4Sisters’ services, projects and campaigns.
GENERAL DUTIES AND RESPONSIBILITIES
1.To contribute to the smooth running of Safety4Sisters’ services, projects and organisational activities.
2.To assist in maintaining high standards in all aspects of the organisation’s work, including conduct with colleagues, external agencies and partners.
3.To comply with and promote issues of confidentiality, safeguarding, equality, diversity and other Safety4Sisters policies and procedures.
4.To attend supervision, appraisal, training, staff, management and team meetings as required.
5.To promote equality and diversity in all aspects of Safety4Sisters’ work.
6.To maintain clear and accurate records and provide information for monitoring, evaluation, policy, research and funding purposes.
HEALTH AND SAFETY RESPONSIBILITIES
1.To be fully compliant with all Health and Safety legislation and Safety4Sisters’ Health and Safety policies.
2.To ensure that work is carried out safely and that no risk is posed to self, colleagues, service users or visitors.
FLEXIBILITY CLAUSE
In order to deliver services effectively, a degree of flexibility is required and the post holder may be required to perform work not specifically referred to above. Such duties will fall within the scope of the post at the appropriate grade.
This job description will be reviewed with the post holder to ensure it accurately reflects the duties and range of the post and supports the delivery of high-quality services for Black and minoritised women.
When necessary, the post holder may be expected to work evenings and weekends. This time can be claimed back as Time Off In Lieu (TOIL).
THIS POST IS:
·Subject to Enhanced DBS Disclosure
·Subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A disclosure will be required from the Disclosure and Barring Service regarding any previous convictions.
·Open to women only* (exempt under the Equality Act 2010, Schedule 9, Part 1).
PersonSpecifications:ImportantInformationforApplicants
Your application needs to demonstrate clearly and concisely how you meet each of the criteria. If you do not address the criteria fully, you will not be shortlisted. Please give specific examples wherever possible.
CRITERIA
ESSENTIAL/DESIRABLE
Knowledge/Qualifications
Knowledge and understanding of issues affecting Black, minoritised and migrant women, particularly in relation to violence against women and girls, immigration, asylum, NRPF and institutional racism.
Essential
Understanding of honour-based abuse, harmful practices and other forms of gendered violence.
Essential
Understanding of policy influencing, campaigning and advocacy as tools for social and systemic change.
Essential
Relevant qualification or equivalent experience in policy, research, campaigning or a related field.
Essential
Experience
Experience of working in a policy, research or campaigning role, or demonstrable transferable experience.
Essential
Experience of producing written policy outputs such as briefings, reports, consultation responses or submissions.
Essential
Experience of working collaboratively with multiple stakeholders, partners or teams.
Essential
Experience of managing organisational social media accounts.
Desirable
Experience of engaging with statutory bodies, local authorities or government.
Desirable
Skills and Abilities
Excellent written communication skills, with the ability to communicate complex issues clearly and persuasively.
Essential
Strong interpersonal and relationship-building skills.
Essential
Ability to work on own initiative and as part of a team.
Essential
Ability to prioritise workload, manage competing demands and meet deadlines.
Essential
Ability to work effectively in a fast-paced, values-driven environment.
Essential
Personal Attitude and Commitment
Commitment to Safety4Sisters’ Black feminist, anti-racist values and survivor-led approach.
Essential
Commitment to equality, diversity and anti-discriminatory practice.
Essential
Willingness to work flexibly, including occasional evenings and weekends.
Essential
Commitment to ongoing learning, reflection and professional development.
Essential
About you
We are looking for a highly motivated and experienced individual, who is capable of creating and delivering a strategic approach to commercial partnership development. The role requires an inspiring, solutions-focused and forward-thinking individual, with a proven track record in commercial development. Candidates should have an understanding of the relationship between charities and the healthcare industry, including pharmaceutical companies, and be able to show relevant experience of taking a strategic approach to creating and further developing a commercial development proposition, within either the voluntary or private sectors.
A self-starter, happy working independently, and as part of a team, we are looking for a strategic thinker with well-developed business/commercial skills and the ability to translate strategy into action. The successful candidate will be an accomplished communicator, who is able to create new and build existing relationships, and work in partnership with internal and external stakeholders. As well as creating strategy, you will need to be comfortable delivering all aspects of business development including initial prospecting, preparation, presentation, negotiating, handling objections, closing, and ongoing partnerships stewardship and development.
About the role
After extensive scoping work throughout 2025, we are launching an exciting project to create a step change in the way we deliver our organisational knowledge, clinical expertise and information to add commercial value to potential customers across a wide range of sectors, including healthcare, diagnostic and pharmaceutical companies. This new role of Head of Commercial Development will own the creation, development and delivery of this work.
You will be responsible for leading the creation of a commercial proposition for Myeloma UK, which will deepen relationships with the healthcare industry, pharmaceutical industry and other associated sectors, to promote Myeloma UK’s knowledge and expertise for commercial return. You will lead, develop and deliver our commercial development strategy, to include research, partner development and ongoing portfolio growth and development, to deliver a long-term, sustainably growing income stream from Myeloma UK’s commercial relationships. In addition, you will be expected to develop strong collaborative relationships with all stakeholders, including key individuals across the organisation.
About us
Myeloma UK is the only UK charity focused on the incurable blood cancer, myeloma and its related conditions. We provide support and influence access to treatments, while researching a cure. Thanks to life-extending treatments and support, today many people affected by myeloma are able to live longer and to live well. Together, we support, so no one faces myeloma alone.
We are committed to bringing together the best and brightest people to help us ensure that every person affected by myeloma has an empowered present and a hopeful future.
Our ultimate goal is to find a cure and make myeloma history. Until then, our mission is to help every person living with myeloma, live well, for as long as possible. We are committed to diagnosing myeloma earlier, discovering and sharing knowledge, transforming the patient experience and influencing positive change.
Our culture
Wellbeing and staff engagement are at the heart of our culture. We offer employees a range of benefits including a pension salary exchange scheme, flexitime, flexible working which includes both home and hub-based office working, health plan, employee assistance plan and holiday purchase scheme. We are committed to providing learning and development opportunities for all our employees.
How to apply
If you think you would be a great fit for this role, get in touch and tell us more about yourself by sending us:
1. A cover letter (no more than 2 pages long) telling us more about you and what you think makes you a good fit for this role
2. A CV that sets out your career history, with key responsibilities and achievements
Applications close at 9.00 am on 23 February 2026. First interviews will be held on 2 March 2026, with second and third stages taking place on 4 and 9 March 2026.
Myeloma UK is an equal opportunities employer and always welcomes applications from suitably qualified and eligible candidates regardless of:
· sex
· race
· disability
· age
· sexual orientation
· gender reassignment
· religion or belief
· marital status
· or pregnancy and maternity
Please note, you will be asked to provide evidence of your eligibility to work in the UK prior to interview selection.
The client requests no contact from agencies or media sales.
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for an Employment Specialist to play a pivotal role in our Employability Services in Merton.
Sounds great, what will I be doing?
You will support a caseload of 20 – 25 clients to find competitive and sustained employment. Around 20% of referrals will be to assist clients to remain in work if struggling, or return to work, if off sick. Employment Specialists will follow the 8 principles of IPS, adhere to the IPS Fidelity Scale and achieve monthly targets and KPIs with the required administration and compliance.
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
You will bring experience delivering or managing employment services, ideally within mental health or primary care settings, alongside IPS training or a willingness to complete it. You will have proven experience managing teams, including supervision, coaching, mentoring, and performance management, with a strong track record of achieving service targets and quality standards. With excellent stakeholder engagement and partnership-building skills, you will be confident improving systems and processes to enhance service delivery. You will demonstrate strong IT capability across Microsoft Office and database systems, alongside excellent written and verbal communication skills, with confidence presenting to a range of stakeholders. A person-centred approach, strong customer service ethos, and a solid understanding of employment and mental health barriers are essential, along with knowledge of safeguarding, equality and diversity, data protection, health and safety, the Equality Act 2010, employment law, and a commitment to continuous professional development.
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
- Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
- Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.
Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
We deliver services across London as well as campaign and advocate nationally on the issues that affect the people we work with.



The client requests no contact from agencies or media sales.
Programme Coordinator
We are seeking a Programme Coordinator to support high-impact projects that enable finance play a meaningful role in building a fairer, greener and more resilient economy.
Salary: £34,000–£43,000pa DOE
Location: Central London (hybrid: 60% office / 40% home)
Hours: Full time, 37.5 hours per week
Contract: 12 month fixed term
Closing date: 28th February 2026
Interviews: 1st Interviews to be held 11-17th March and 2nd interview Week commencing 23rd March
Start date: April 2026 or as soon as available
About the Role
As Programme Coordinator, you will play a key role in delivering the Impact Investing Organisation’s innovative programmes, helping to create practical solutions that enable private capital to address major societal challenges. Working with colleagues across the organisation and a wide range of external partners, you’ll support activities spanning research, stakeholder engagement, project coordination and thought leadership.
Key responsibilities include:
- Planning and coordinating meetings, workshops, roundtables and events, including logistics, materials, agendas and follow up.
- Supporting and developing relationships with stakeholders across financial services, government, business and civil society.
- Contributing ideas and supporting constructive discussions during engagements.
- Assisting communications and engagement activity, including social media, campaigns and sector advocacy.
- Producing clear and well structured written materials such as briefings, presentations, articles and fundraising proposals.
- Conducting desk research and supporting stakeholder engagement to inform research and programme design.
- Tracking project deliverables, risks, milestones and KPIs, helping to ensure effective and timely delivery.
- Supporting internal processes, systems improvements and team wide initiatives.
About You
We are looking for someone who brings curiosity, strong communication skills and a proactive, collaborative approach. You will have experience contributing to projects and working with stakeholders, as well as producing high quality written materials for varied audiences. You will be comfortable managing multiple tasks, adaptable to changing priorities and confident taking initiative with the right support.
Digital literacy (e.g. Microsoft 365), strong interpersonal skills and a commitment to the belief that finance can drive positive social impact are essential.
Experience in investment, financial services, social impact, policy or related fields is welcome but not required.
About the Organisation
This Impact Investing Organisation is an independent non profit dedicated to transforming capital markets so they support a fairer, greener and more resilient future. Through our Challenge Labs, field building initiatives, research, training and policy engagement, we work with financial institutions, businesses, government, regulators and civil society to drive systemic change. As a small, mission driven team, we are collaborative, ambitious and independent in our approach. We value diverse perspectives and are committed to building an inclusive and supportive workplace. We welcome applicants from under represented backgrounds and encourage flexible working.
Other roles you may have experience of could include:
Project Coordinator, Programme Officer, Policy Assistant, Research Officer, Engagement Coordinator, Events Coordinator, Impact Officer, Social Investment Assistant, Programme Support Officer, Project Officer. Analyst. #INDNFP
Use of Artificial Intelligence (AI) in applications
We recognise that AI tools are part of many people’s working lives and may be used in preparing applications. That said, applications are assessed on the basis of your personal experience, judgement and examples. We score for specificity and authenticity; responses that appear generic or indistinguishable from standard AI-generated content will be scored lower.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Muscular Dystrophy Support Centre (MDSC)
Muscular Dystrophy Support Centre (MDSC) is a regional charity supporting people affected by muscular dystrophy and related neuromuscular conditions. We deliver a growing portfolio of health, wellbeing and community-based services, underpinned by strong values, lived experience and a commitment to quality.
The Role
We are seeking an experienced Head of Delivery to provide inspirational operational leadership across our services. This is a senior leadership role responsible for ensuring high-quality, compliant and sustainable delivery, while supporting growth, innovation and continuous improvement.
Working closely with the CEO and Senior Team, the postholder will embed a strong performance culture, champion service-user involvement, and ensure services meet regulatory, contractual and organisational requirements.
Head of Delivery JD
Key Responsibilities
- Provide strategic and operational leadership for MDSC’s service delivery portfolio
- Lead and manage delivery teams, ensuring consistent, high-quality performance
- Oversee safeguarding, risk management, health & safety and regulatory compliance
- Develop and maintain quality systems, audits and performance frameworks
- Champion meaningful service-user involvement and co-production
- Lead service development, mobilisation and change management initiatives
- Build productive relationships with commissioners, funders and partners
- Oversee service budgets, financial planning and sustainability
- Support staff development, supervision and performance management
About You
You will be a confident operational leader with significant experience in health, care or disability services. You will bring strong people management skills, financial acumen and a clear understanding of quality, compliance and performance management in regulated environments.
You will be credible with commissioners and partners, comfortable leading change, and committed to ensuring services are shaped by the people who use them.
What We Offer
- A senior leadership role with real influence and responsibility
- The opportunity to shape and grow impactful services
- Supportive, values-driven organisational culture
- Pension contribution
- Annual leave entitlement plus bank holidays
- Ongoing professional development
Safeguarding
This role is subject to a probationary period and an enhanced Disclosure and Barring Service (DBS) check.
We work together to support people affected Muscular Dystrophy, creating an environment where full potential and optimal well-being can be achieved, t

The Organisation
ImpactEd Group supports education and purpose-driven organisations to maximise and realise their potential.
We do this by helping our partners to be consistently impactful and operationally sustainable. Drawing on our domain expertise and technical skills in these areas, ImpactEd Group aims to be the first port of call for leaders across the education ecosystem.
This role exists as a senior leader in our Group, and leads the commercial growth of our Evaluation Practice. ImpactEd Evaluation (IEE) works with schools and organisations, analysing the impact of programmes and interventions to help them do more of what works and less of what doesn’t. The practice works with over 1,400 schools and 80 education and youth organisations, serving more than a quarter of million pupils. This includes helping our partners to design high-quality research projects, delivering them, and providing systems and tools for data collection, reporting and impact benchmarking.
The Opportunity
We are excited to be recruiting for a Principal Director to lead commercial growth within our Evaluation practice. This is a new role within the practice. Reporting to our Group Directors and / or a Managing Director of IEE (subject to future appointment), the Director will work as part of a practice leadership team that will oversee all aspects of the evaluation team’s work, with a focus on leading business development. Our partnerships encompass education organisations such as charities, edtech organisations and government, and schools and multi-academy Trusts. Across all our partnerships, we aim to design and deliver high-quality research and evaluation projects that help our partners make better decisions for children using good evidence.
You will provide strategic leadership, represent the organisation both internally and externally, and be responsible for driving the commercial performance of the practice. This role will sit alongside a Principal Director focused on the delivery of our partnerships, and our Director of Research.
The role will focus on partnerships and business development, ensuring that ImpactEd Evaluation is positioned well as first port of call for schools and social purpose organisations. You will lead a number of sales and marketing campaigns, develop key propositions for our partners, scan and respond to relevant tenders and work closely with a team of evaluation experts to ensure we are able to continue to bring accessible expertise to our work and partners.
The role would be ideal for a candidate with deep understanding of the education sector, a track record in business development, and the ambition to shape the direction of a growing social enterprise.
About you
As a team focused on research and evaluation, we would also expect roles at this level to demonstrate:
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Values and people: Alignment with our values and ability to demonstrate them in your work. You will facilitate conversations about professional development for your direct reports and act as a coach and role model for other members of the team.
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Partnership management: Modelling of excellence in partnership management, particularly on proactive driving of partnerships forward, scope management and stakeholder engagement.
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Scoping, sales and evaluation design: Leadership of business development for consultancy engagements and facilitation of evaluation design processes, including designing Theories of Change and evaluation plans, particularly for high-value and high-complexity partnerships, in collaboration with our in-house evaluation experts.
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Proposition development: Understanding of our sector and ability to combine that with our offers as a practice to create propositions that can drive partnership and business development opportunities.
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Reporting and improvement: Ability to listen to and synthesise partner needs to tailor evaluation reporting, quality assure others’ outputs, and help partners take action from research findings.
Why Us?
As well as a commitment to the organisations we work with, we have a commitment to our people and developing the next generation of leaders within the social enterprise, education and evaluation sectors.
Our employee experience is organised around four themes:
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Trust: we support hybrid working, provide flexible hours, and provide responsive management.
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Shared ownership: we are an employee owned organisation and look to increasingly share ownership with our employees, including in terms of governance and culture, and realise this in a number of ways such as ownership awards, and transparent governance including an Employee Voice board.
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Connection: we pay for your travel, provide termly company offsites, support informal clubs and societies, and provide opportunities for in-person and digital connection between colleagues.
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Health and fulfilment: we have an extensive professional development programme, provide an annual books and development budget allowance and offer 3 days of CPD leave per year in addition to annual leave. We offer all employees access to a MediCash plan and wellbeing advice, including free therapist support.
The client requests no contact from agencies or media sales.
JOB PURPOSE
The Resettlement Coordinator supports the Resettlement & Housing Needs Service Manager with both the development and the day to day running of the Resettlement Team, the core team within The Passage Resource Centre. The Resettlement Coordinator line manages a team of Resettlement Workers, who are responsible for the initial assessment of service users. The Resettlement Coordinator will lead the team in providing advice and housing-related support to clients with a wide range of needs to enable them to sustain their tenancies, improve their quality of life and increase self-reliance.
They are responsible for:
Managing and coordinating the work of the team in providing support and resettlement of service users, ensuring:
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Service users have a safe and welcoming place to access and work towards positive change.
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That the team are offering practical and personal support in a way that is approachable, engaging, flexible and caring.
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That the team are supporting service users to make the most of their strengths and to make progress to achieving their hopes and ambitions.
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That service users have opportunities to contribute and be involved through co-production, working with the Experts by Experience Facilitator to identify new ways of involving service user voices in the development and delivery of front-line services
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Ensuring the service meets best practice requirements.
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Managing, leading, motivating and developing the staff team.
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Supporting the Service Manager to maintain and build on the network of relationships with other statutory and voluntary agencies, and the local community.
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Continual service development & improvement, establishing referral pathways and building new partnerships to support positive resettlement for service users.
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Overseeing the No Night Out project, ensuring cases are progressing and assisting to produce high quality reports and evidenced based impact analysis.
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Reviewing and developing working practices to ensure they are in line with The Passage policies and procedures, and that the best possible service is provided to all service users.
MAIN TASKS
Care and Support of Service Users
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Ensuring that all service users receive high-quality Triage Assessments and Needs Assessments, support, care and advice that is focused on their strengths and goals, and delivered in a way that suits them and within a framework of active engagement, positive risk taking and person-centred planning.
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Ensuring that effective and reliable assessments are carried out and that person centred Resettlement Plans and Safety Plans are created and updated for all service users through a lead case worker system.
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Ensuring that the service users' rights to privacy, dignity and self-determination are promoted, and that their rights as citizens are upheld.
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Ensuring as far as possible that service users are involved in the management of the service and that regular service user consultation occurs.
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Enabling the service users to participate in, and have access to, available resources in The Passage and the wider community by promoting worthwhile activity and referring internally and externally to appropriate agencies.
To Lead and Manage a Team
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Providing leadership and day to day management & supervision of a team of Resettlement Workers
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Management of Resettlement Team staff rota.
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Taking the lead in recruitment and selection of new staff and volunteers to the team.
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Developing performance targets and quality control measures for the work of the team, and monitoring team members’ work to ensure that these are met and are aligned with The Passage Values.
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Supporting staff by setting clear objectives and holding individual supervisions and case reviews regularly.
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Ensuring good communication between staff by holding team meetings regularly, and additional briefings as necessary.
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Inducting new staff and planning the continuing development of existing staff on the basis of an annual appraisal.
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Managing the rota and workload of the team to ensure that adequate cover is provided at all times.
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Ensuring the health and safety of team members.
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Defining (and reviewing from time to time) the roles of staff to ensure these support the function’s aims and objectives.
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Operating The Passage’s disciplinary and grievance procedures where necessary.
Resource Centre Management
Working closely with the Operations Coordinator to ensure the provision of high-quality service delivery within the Passage Resource Centre through:
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Assisting with incident management and follow up to instances of anti-social behaviour, or other breaches of the Service User Agreement.
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Assisting with Duty Manager shift cover within the Resource Centre as needed to ensure service continuity.
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Prompt follow up of maintenance issues.
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Liaison with the Facilities Team to ensure provision of quality and seamless service management.
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Processing and responding promptly and objectively to complaints from service users and other agencies as required.
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Ensuring property related risk management and assessment procedures are followed by all team members.
Networking, Liaison and Resource-building
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To be responsible for good and effective liaison with outside agencies including the police, social services and other statutory and voluntary agencies and delegating this work where appropriate.
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To identify volunteering opportunities, for both corporate partners and individuals, to add value to the work of the team and ensure volunteering policies and procedures are put into place and monitored
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To work collaboratively with the Service Manager to attend external meetings, manage internal and external communication effectively, encourage and seek opportunities to maintain partnerships across the sector.
Information Management
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Ensuring the team is recording and updating. To ensure the Resettlement Team are keeping accurate record keeping, while maintaining timely record keeping using internal database as well as client files and ensuring all record keeping is kept securely in line with General Data Protection Regulations (GDPR).
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Ensuring that The Passage’s policies and procedures in relation to information management, monitoring and reporting are fully implemented, in an accurate and timely way, ensuring that all staff members are clear about their responsibilities.
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Ensuring the collation and submission of accurate and timely monitoring information for external bodies as required.
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Participating in the production of promotional information in relation to The Passage’s services.
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Regularly reviewing and analysing data from In-Form to identify gaps in delivery, monitor caseloads, identify trends and to plan service delivery.
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Work closely with the Service Manager to produce high quality and engaging reports for our funders (both voluntary and statutory) and supporters that demonstrates both hard and soft outcomes that our services achieve.
Finance
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To liaise with the Finance team in the preparation of project budgets.
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To monitor the service’s income and expenditure in line with the budget.
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To monitor and authorise staff-related and office expenditure in line with the organisational and service budget and in line with financial regulations.
GENERAL RESPONSIBILITIES
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To keep abreast of current housing legislation, welfare benefit legislation and other matters relevant to successful support and resettlement of clients.
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To adhere to The Passage’s Policies and Procedures at all times.
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To provide or arrange cover for other members of the team and division as necessary.
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Being proactive in reviewing and evaluating own performance and identifying and acting upon areas for improvement, training, and development.
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To participate in regular supervision and annual appraisal and help in identifying your own job-related development and training needs.
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Undertaking, as required, any other duties compatible with the level and nature of the post and/or reasonably required by more senior members of staff
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Attend and participate in internal & external divisional and team meetings and other forums as required.
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To contribute to the effective implementation of The Passage’s Equity, Diversity & Inclusion Policy as it affects both The Passage and its work with vulnerable adults.
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In conjunction with other managers and the Head of Community Services, to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Passage.
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To always undertake your role in a professional manner maintaining a high-quality standard of work, and to always work in accordance with the aims, values, and ethos of The Passage.
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Undertake any other duties that may be required which are commensurate with the role or organisational requirements.
This job description covers the current range of duties and will be reviewed from time to time. It is The Passage’s aim to reach agreement on changes, but if agreement is not possible, The Passage reserves the right to change this job description.
The client requests no contact from agencies or media sales.
Since 1899, Birmingham Settlement has been working to create opportunity and choice – connecting and empowering people through action, activities, and shared learning to build and sustain wellbeing for all.
Senior Community Action Worker
Salary: £30k per annum
35 hours per week (flexible)
25 days A/L pro rata + contributory pension scheme
Birmingham Settlement is recruiting a Senior Community Action Worker to help us grow and offer more to the communities and people we serve. Mainly based at our Sports & Community Centre (SCC), the role will help to develop, lead and manage activities that support individual and community leadership, voice and engagement in line with individual, community, and funder needs.
The role will focus on the overall management and development of the Settlement’s Sports & Community Centre to encourage active living, offering a diverse range of opportunities and learning activities to encourage physical health and wellbeing including partnerships and greater use of site facilities – the sports pitch, the gym, halls and large outside space as detailed in the job description.
An open mind, adaptability and a willingness to work flexibly along with excellent customer care skills are standard requirements that we must all always adhere to.
For an informal discussion about the role call Alex Howell.
For an application pack visit our website or email us or write to Human Resources, Birmingham Settlement Sports & Community Centre, 600 Kingstanding Road, Kingstanding, Birmingham, B44 9SH
Closing date: 5pm Thursday 26th February 2026
Interviews: Friday 6th March 2026
Birmingham Settlement is committed to Equality of Opportunity and welcomes applications from all sections of the community. Registered charity number 517303
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Closing Date: 15 February 2026
Ref 7251
Save the Children UK is looking for an experienced and collaborative leader to join us as Head of Service Operations. In this role, you will shape how colleagues across the organisation experience and use digital, data and technology services, working closely with senior leaders, technical teams and partners to ensure our services are accessible, effective and deliver maximum impact for children.
Note, internally, this role is referred to as Head of Customer Enablement, reflecting our customer-centric approach.
About us
Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.
About the role
As Head of Customer Enablement, you will lead the function responsible for ensuring Save the Children colleagues receive reliable, high-quality and accessible digital, data and technology services. You will combine strong service management leadership with a strategic focus on customer enablement, ensuring teams are supported, confident and equipped to use technology effectively. As part of the DDaT senior leadership team, you will oversee service delivery, supplier relationships, budgets and continual service improvement, while acting as a trusted partner to stakeholders across the organisation.
In this role, you will:
- Lead the Customer Enablement function, owning service management processes and ensuring services are designed and delivered to maximise customer value.
- Act as a strong customer advocate for digital, data and technology, ensuring a consistently high-quality service experience across the organisation.
- Develop and grow the Service Desk and Customer Support functions, identifying opportunities to improve efficiency, user experience and engagement.
- Take ownership of major incidents, coordinating teams and stakeholders to minimise impact and ensure clear, timely communication.
- Oversee supplier management, contracts, asset and licence management, procurement processes and budget control.
- Drive continual service improvement through customer insight, service reporting and the delivery of service improvement plans and operational projects.
About you
To be successful, it is important that you have:
- Proven experience in IT service management methodologies such as ITIL and COBIT with experience operating in complex environments.
- A track record of leading customer-focused IT services, service desks or support functions, with a strong emphasis on service quality and user experience and service performance monitoring.
- Experience managing budgets, procurement, suppliers and contracts, ensuring best value, compliance and effective risk management.
- Strong leadership and people management capability, with experience building, developing and empowering high-performing teams.
- Proven project management skills with a track record of identifying, scoping and delivering small to mid-size initiatives that improve service quality, customer experience or adoption of technology.
- Broad knowledge of software, operating systems, and cloud services with demonstrable experience in software licensing and asset management.
- Excellent stakeholder management and communication skills, with the ability to translate technical concepts for non-technical audiences and act as a trusted business partner.
- A strategic, improvement-focused mindset, balancing day-to-day operational delivery with longer-term customer enablement and service transformation goals.
- Commitment to Save the Children's vision, mission and values.
What we offer you:
Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.
- We focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work.
- We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day.
Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.
Note, this is the Head of Customer Enablement position with job title adjusted for external advertising.
Ways of Working:
The majority of our roles can be performed remotely in the UK, but at times you will be required to come to your contracted office (usually between 2–4 days per month, depending on the needs of your role, team, or service). For many roles, this is likely to be the minimum required to deliver impact. This will be discussed and agreed with your manager / team and we encourage candidates to discuss our ways of working in more detail at interview stage.
Please note: travel costs to your contracted office will be at your own expense.
Out of hours working
From time to time, you may be asked to work outside normal business hours, such as in the evening or at the weekend, to support activities like system upgrades or maintenance. This is expected to be infrequent (usually no more than four times a year) and we'll always give you as much notice as possible.
In exceptional situations, such as a major emergency, humanitarian response, cyber attack, or total system failure, you may be asked to temporarily adjust your working hours to help manage the situation.
Flexible Working - We are happy to discuss flexible working options at interview.
Commitment to Diversity & Inclusion:
Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think.
We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.






