Office management jobs
Age UK's Service Delivery Management team acts as the bridge between stakeholders and Digital & Technology (D&T), ensuring service delivery meets operational needs across the organisation. This new and evolving team focuses on maintaining consistent service delivery standards through analysis and assurance of complex performance data.
As a Service Delivery Analyst, you will support the Service Delivery Manager by gathering, analysing, and preparing service management data for D&T service wrappers. These are essential for maintaining consistent service delivery standards across internal teams and external suppliers.
You'll liaise with various teams within D&T and Information Protection & Compliance (IPC), as well as external suppliers, to help ensure operational excellence and customer-focused service delivery.
This is a hybrid role, a blend of homebased and office working. The expectation is that you will attend our London office (One America Square EC3N 2LB) circa once a month for team meetings. Travel costs to the London office are not covered by the charity.
Must haves:
The below competencies will be assessed at the indicated stage of the recruitment process:
Application = A, Interview = I, Presentation = P
Experience
Experience of working as a Service Management practitioner applying ITIL principles to assure service delivery to achieve customer success. A
Service Management data reporting and analysing. A
Working to tight deadlines. A
Experience of working with automated ITSM tools/platforms. A, I
Customer Service Experience, prioritising and manging customer needs. A, I
Presentation skills. I, P
Experience of Service Management Service Design and Transition. I
Skills and Knowledge
Strong communication skills both oral and written, Self-motivated and pro-active, with the ability to remain calm under pressure. A, I
Excellent relationship management and influencing skills. A, I, P
ITSM Tooling (ServiceNow, Hornbill, ManageEngine etc). A, I
Strong analytical and problem-solving skills. A, I, P
Excellent communication skills across a variety of mediums, to all levels of the business. A, I, P
ITIL v4 Foundation. A, I, P
Personal attributes
Analytical with a high degree of attention to detail. A, I
Always looking to improve processes and other operations via CSI. A, I, P
Stakeholder Management. A, I
Ability to focus and prioritise in a high-pressure environment. I, P
Effective collaborator. A, I
Great to haves:
Skills and knowledge
SDI Certification. A
Power Platform. A
ITIL Level 4 – other certifications. A
What we offer in return
Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
Excellent pension scheme, life assurance, health cashback plan and EAP
Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
Blue Light Card Scheme
You Did It Awards – recognition awards from £100-250.
Additional Information
Occasional travel to other Age UK sites to enable performance of the duties and responsibilities and for the purposes of maintaining and updating professional skills and development.
Hybrid and remote working require that the candidate meet these additional requirements: Internet bandwidth: 40Mbps minimum. Internet connectivity: Wired / ADSL / Fibre. Stable and safe working environment as outlined in Age UK's working from home policy.
Supporting statements and anonymisation process
Candidates are expected to provide a supporting statement alongside their CV that explains how they meet the 'must have' competencies annotated with an 'A' in the job description. This will be used to assess your suitability for the position. Age UK acknowledges that you may use AI to produce your supporting statement and whilst this is acceptable, we do expect candidates to address the must have criteria by personalising your experience, knowledge and skills. Where candidates rely solely on AI content, Age UK reserves the right to reject the application.
Please note that all CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Our system is unable to anonymise supporting statements, and we would therefore ask that you remove any personal information including your name before you upload to support the work we are doing on making our recruitment selection process more inclusive. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.
Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. Reasonable adjustments are changes made to remove or reduce a disadvantage related to a person's disability. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs. If you require reasonable adjustments, at any stage of the recruitment process, please contact Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
We're looking for a Philanthropy Manager to join our ambitious fundraising team. In this role you will deliver excellent relationship management (prospecting, cultivation and stewardship) for a growing portfolio of high net worth prospects and major donors to help the team achieve ambitious and growing financial targets. You will also support our special events programme by contributing to the development of events for high value supporters.
Together we can change children’s lives. At Place2Be, we believe every child should have easy access to mental health support whenever they need it. We create a safe place in schools where children and young people can open up without pressure or stigma, allowing our highly skilled and diverse counsellors to reach children, young people and their families who need us.
For a career with purpose, this is your place.
Recruitment Process:
As part of your application you will need to answer some shortlisting questions. Please answer these as fully as you can, we recommend using the STAR model. Situation, Task, Action Result.
Closing date for applications: Midnight on Thursday 25 September 2025
1st Interview date: Thursday 2nd October 2025 (In person interview)
2nd Interview date:Tuesday 07 October 2025 (online via teams)
Our Benefits
When you work at Place2Be –whether that's in a school, supporting families, providing clinical supervision, or in IT, Finance, or Fundraising –every role can make the difference to a young person. To achieve this, we ask that you bring your best self to your role and our commitment to you, is to welcome you into our community, and help you progress. Because we know that you being at your best, means the best outcomes for the children we support.
Here’s just a few things we have on offer:
- Annual Leave that increases with service
- Comprehensive learning and development to enable you to progress your career
- 5% contributory pension scheme
- Life assurance of four times your annual salary
- A comprehensive employee assistance programme
- Mobile Phone Discounts (EE network)
- Wellbeing days to allow you some ‘you’ time
- Christmas holidays closure period in addition to your annual leave
We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented within our organization.
We are proud to be a disability confident employer and will ask you during your application If you wish to be considered for a guaranteed interview under the disability confident scheme. Under the scheme we commit to offering an interview to disabled applicants that meet the minimum criteria as outlined in the job role.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
we believe every child should have easy access to mental health support whenever they need it.
The client requests no contact from agencies or media sales.
Regional Operational Manager
Service: Services and Innovation London
Salary: £42,140 - £46,240 plus, £3,827 Inner London Weighting OR £480 homeworking allowance per annum (£33,712 - £36,992 plus, £3,061.60 Inner London Weighting OR £384 homeworking allowance per annum for part-time, 29.6 hours per week)
Location: Various areas across London
Hours: 29.6 hours per week (part-time)
We offer flexible working arrangements - please see below for more details.
Contract: Permanent
Family Action & the Role’s Impact:
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.
We see first-hand the power of family to shape lives, for better or worse, so we speak up for the
importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.
This is an exciting opportunity for a Regional Operational Manager to oversee a portfolio of services across London, driving innovation, operational excellence, and community impact.
The postholder will lead service managers, manage stakeholder relationships and pursue development opportunities across the capital.
Key requirements:
· Proven leadership experience managing services for vulnerable children, young people, and families.
· Strong background in team management, budget oversight, and quality assurance.
· Skilled in stakeholder engagement, partnership building, and service development.
· Experience with tenders, funding bids, and strategic growth.
· Knowledge of safeguarding, compliance, and data-driven performance monitoring.
· Commitment to equity, diversity, and inclusion, with an understanding of intersectionality.
· Excellent communication, project management, and organisational skills.
· A recognised qualification in social work, health, education, youth work (or equivalent), and ideally a management qualification.
We welcome applicants with lived experience of the communities we support.
Main Requirements (for details check the job description and person specification):
· Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service
Benefits:
- an annual paid leave entitlement of 30 working days plus bank holidays (pro-rated for part-time hours)
- up to 6% matched-pension contributions
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities
We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.
To Apply:
· Follow the link to our website and click 'Apply Now' below to complete our online application form
· Interview date: Held in person on Monday 20th October 2025 at Family Action’s Head Office in London
All appointments with Family Action are subject to satisfactory Safer Recruitment checks.
Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role.
To help remove financial barriers to working with us, we will reimburse travel costs if you are invited to attend an interview in person.
*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.
Family Action is an award-winning national charity working from the heart of local communities across England and Wales.




The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Want to play your part in transforming society?
You’re in the right place.
In Gateshead, Resurgo is partnering with Alive Church – Spear Gateshead is a key part of Alive Church’s mission to change the culture of the city by bringing hope to unemployed young people.
Whilst the North-East is an amazing place to live, there are still challenges, with large disparities between Gateshead’s wealthier and poorer areas, and 23,600 people live in areas described as having deep deprivation. With this comes all the associated issues that poverty causes, including 1 in 4 children growing up in poverty and one of the worst levels of social mobility in the country.
Alive Church is a diverse community gathered from across Gateshead, Newcastle and the North East with a vision to see individuals, the church and communities across our region Come Alive in Jesus name. Together they are playing their part in the re-evangelisation of the nation, the revitalisation of the church and the transformation of society.
The important stuff
Salary: £27,000, pro rata
Hours: 9.00am – 5.00pm, Monday –Thursday, Part-time (with some flexibility and occasional evening or weekend work for events such as Spear Celebrations)
Contract: Maternity Cover; September Start
Location: Alive Church Gateshead
Closing date: Friday 19th September (We are interviewing on a rolling basis and might close the application early if we find the right candidate)
Interviews: Thursday 25th September
Role start date: Monday 3rd November
Download the application pack for more information.
Please feel free to let us know if you may require any reasonable adjustments to participate fully in our recruitment process.
Benefits
- 25 days annual leave (including Christmas Gift Days) plus bank holidays
- Excellent personal development and training opportunities, including our iLM-accredited 5-day Coaching for Leadership programme (worth £3,000)
- Regular staff prayer meetings, conferences and retreats (one residential)
Personal qualities we’re looking for
- An active Christian, able to personally represent the values and beliefs of Resurgo and Alive Church, and a commitment to grow and learn spiritually and as a Christian leader
- A dynamic and engaging coach with an enthusiasm for and direct experience of coaching and training techniques
- Passion for social justice and for working as part of the church to transform communities, especially supporting young people in employment or education
- An entrepreneurial and ambitious individual who enjoys starting new projects, works well under pressure and can translate ideas into practice with creativity
- Self-motivated with strong leadership, management and organisational skills with the ability to exercise initiative and prioritise workload
- Excellent communication and interpersonal skills, with a confidence in group facilitation, high emotional intelligence, and a sense of fun!
Key Responsibilities
Oversight of the Spear Programme
- As a confident communicator, you will lead group sessions of around 10 young people each, using coaching skills to transform attitudes to their own ability and the workplace, and to raise their awareness and maximise potential in stepping into the world of work
- Prepare and coach group and 1-1 sessions with the Spear Coach
- Ensure the programme is delivered in line with agreed targets, and report KPIs on recruitment, retention and completion of Spear Trainees to Resurgo and the Spear Trust, as well as their ongoing progress and sustainment of work or education
Partnership liaison and relationship management
- Establish the primary local referral agencies and steward relationships with these, overseeing and building a strategy to ensure recruitment of young people onto the Spear programme is effective
- Maintain and develop relationships with local partners to form a strong referral network
Line Management and training
- Manage the Spear Coach, using a coaching approach to invest in their growth and development
- Be line managed by Resurgo on Spear Programme performance and ongoing operations of the centre, and report back on KPIs
Church Community
- The Spear Centre Manager is directly employed by Alive Church, meaning you are part of a vibrant church staff team and submerged in an exciting faith community
- You will be required to establish strong relationships with key people at the church to ensure the engagement and backing of church members and help the Spear Coach to establish a strong presence at the church to build a network of supporters for the Spear programme
- Ensure the Spear programme is a key missional feature of the work of the church; this may involve attending church events and speaking at services
Site management
- Work with the Church to coordinate the training room and any infrastructure needs for the Spear Centre
- Liaise with relevant staff locally on-site issues and work to resolve them as soon as possible, ensuring the office and training room are safe and tidy working spaces in line with health and safety policies
With young people, with organisations, for society.




The client requests no contact from agencies or media sales.
About Nordoff and Robbins
We stand for music and believe in the value of music for all people in our society. Every day we use the power of music to enrich the lives of people affected by life-limiting illness, trauma, isolation, social exclusion or disability.
Our goal is to bring more people together through the power of music. We can only do this if we pioneer creative new approaches to income generation that help us engage more people and grow our fundraising.
We need courageous, curious, agile, innovative change makers and music lovers like you to make this happen. This role is your chance to help us achieve our ambitious goal of transforming more people’s lives through music.
The culture
If you want to work at a charity with people and music at its heart; that is committed to providing an equitable, diverse and inclusive workplace full of inspiring colleagues who work tirelessly to put those we exist to serve front and centre of everything we do; if you want to work collaboratively with integrity and kindness and are willing to come with us on a journey as we work together, we could be your next team.
Could this be the place for you?
If you are values driven, courageous, curious, agile, flexible, enthusiastic and future focused (without losing sight of the here and now), if you can bring positivity and accountability to your work, if you strive for brilliance, challenges excite you and if you would speak with passion and dedication about our cause we want to hear from you!
About the role
We’re looking for someone who has experience in marketing, communications and engagement for events, gala lunches, fundraising products and campaigns. We want you to bring creativity, insight and energy to help drive the income of the Charity from your marketing and engagement perspective. This could look like selling tickets for events, running campaigns or increasing sign ups to Legacy.
You’ll oversee and be responsible for executing the marketing plans to support events, partnerships, music services, education and our annual campaigns, where you will get support from, and line manage a Marketing and Communications Officer and an Events Marketing Officer.
This role sits within our Engagements and Communications (E&C) team, which is under our wider Income Generation directorate, (other teams include partnerships, events, trust and foundations and business development) which has ambitious fundraising targets as part of a new 5-year strategy.
You’ll be working closely with and leading on projects between teams within Income Generation, such as our award winning Events team and our hugely successful Partnerships team. So if you love the fast-paced nature of events, and the challenge of increasing income through engaging audiences – as well as lots of music – then this role is for you.
What we offer:
3 best things about the job (in our humble opinion)
- Using your skills and experience to improve the health and wellbeing of communities and people through the power of music.
- Working across award winning events like the O2 Silver Clefs and Northern Music Awards, as well as exciting partnerships including PizzaExpress and LW Theatres, using your skills to generate awareness and income.
- Encouraged to bring your bright and bold ideas to the table, helping to drive income and shaping our campaigns and communications.
Oh and lots of musical opportunities - don’t worry, you don’t need to be musical, but you do need to be able to work cross-organisationally with colleagues in all areas of the charity to help bring awareness of our mission, vision and achievements to the world.
· A salary of £45,443 plus £1,500 London Weighting (if applicable) per annum. Total salary £46,943 per annum
· Pension scheme
· 31 days annual leave (pro rata)
· Mix of office based in our North London office (min 2 days per week) and home working
· Salary sacrifice benefits including cycle to work
· A true People First charity with training and career development at our core
· An inclusive culture – and lots of music!
· This role is full time
We have a firm set of Equity, Diversity, Inclusion and Belonging (EDIB) principles and values that we all commit to:
1: ACCESSIBLE TO ALL
Understanding the / Removing any barriers (including barriers in communication methods) to becoming a client, colleague, trustee, student, volunteer, supporter doner or any user/contributor to the services of Nordoff Robbins.
2: PROVIDING EQUITY OF OPPORTUNITY
Giving everyone the right tools and access for salary, promotions, roles, responsibilities, learning, development, and access to a Music Therapist for those at most need.
3: DIVERSE ENGAGEMENT
Reaching our audiences in a multitude of ways including by having conversations with them, and meeting them where they are – be that through services, communications, events, research, resources etc.
4: BE FREE FROM DISCRIMINATION
To ensure we have fair practices, and allow people to speak out, question and challenge language, actions and behaviours of NR as an organisation and those who represent it and to provide channels for them to do so safely.
5: BE VIGILENT, PROACTIVE AND RESPONSIVE
To instil a culture of continual listening, evolving, and learning from people including our clients, their families and our colleagues and students
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Description
Who are Spinal Research?
We are Spinal Research, the UK's leading medical charity focused on the repair and restoration of the spinal cord. Every two hours, someone in the UK will become paralysed. Globally, it is estimated that 15.4 million people are living with paralysis. It can happen to anyone at any time, changing lives instantly. We fund groundbreaking research that will cure paralysis, ensuring people living with spinal cord injuries will get life-changing treatments.
The Role:
The Data Manager will be responsible for overseeing and managing the end-to-end processing of all supporter and organisational data. This includes the set-up and management of systems, ensuring data accuracy and integrity across multiple sources, and preparing information to support financial reporting. The role holder will also ensure the effective use of Salesforce CRM and other connected systems, while enabling teams across the organisation to use data to drive insight and impact.
This role will report into the Head of Operations and Strategy, providing guidance on data management, systems improvements and organisational effectiveness.
Responsibilities:
Data Management & Processing:
- Manage the end-to-end flow of supporter and organisational data across all systems.
- Collate data from multiple sources and prepare/upload into Salesforce CRM.
- Ensure data is reconciled with bank statements to guarantee completeness and accuracy.
- Carry out manual processing and preparation steps required for accountants and financial reporting.
- Maintain data quality and integrity across all systems and databases.
Systems & Integration:
- Oversee the access, security, and effective use of Salesforce CRM, payment platforms and third-party systems.
- Map and align data across platforms to ensure correct integration and reporting.
- Identify, resolve and prevent system or data flow errors.
- Support the Head of Operations and Strategy in implementing new systems or improvements.
Data Analysis & Insight:
- Provide accurate data analysis and insights to support strategic decision-making.
- Build dashboards and reports in Salesforce and other tools to support fundraising, research and operational teams.
- Identify trends, patterns and opportunities to increase organisational effectiveness.
- Act as the central point of expertise for data queries across the charity.
Team Support & Development:
- Support colleagues across teams to understand, use and manage their data effectively.
- Provide training and guidance on dashboards, reports, and data best practices.
- Share knowledge and recommend improvements in processes, data capture and reporting.
- Ensure compliance with data protection and GDPR in all areas of work (working alongside the Data Protection Officer).
Skill Set Requirements:
- Proven experience in data management, CRM administration or a related role.
- Strong knowledge of Salesforce CRM (or similar CRM systems), data processing and reporting.
- Excellent analytical skills, with the ability to extract insights and translate them into actionable recommendations.
- High level of accuracy and attention to detail in managing complex datasets.
- Strong organisational and problem-solving abilities.
- Experience in financial data reconciliation and reporting preparation is desirable.
- Proficiency in Microsoft Office Suite (particularly Excel), SharePoint and other relevant tools.
- Knowledge of data protection and GDPR best practices.
- Ability to manage multiple systems, integrations and workflows simultaneously.
- A proactive and adaptable approach, with excellent communication and interpersonal skills.
Benefits:
- A four day working week
- Five weeks annual leave plus bank holidays (adjusted for part-time staff).
- Flexible working, with core hours between 10am–4pm.
- Hybrid remote working (1 day a week expected in the office).
- Private health insurance cash plan.
- 8% pension plan.
- Cycle to work scheme.
- Onsite gym in office.
How to apply
If you would like to apply and join our energetic team at this exciting time, please submit your CV and a covering statement (no more than two pages) outlining your interest in the role and why you believe you are a good fit.
Commitment to diversity and inclusion
Spinal Research is committed to fostering a diverse and inclusive environment. We provide equal opportunities for all applicants, regardless of race, sexual orientation, disability, age, or gender. We welcome applications from all backgrounds and are happy to make reasonable adjustments to ensure a fair recruitment process.
The client requests no contact from agencies or media sales.
The Royal Historical Society seeks to appoint an Events and Academic Engagement Officer (0.6 FTE) to join its professional Office based at University College London. The post will help support and develop the Society’s activities with a particular focus on academic and training events, networking for members of the Society, and scholarly communications.
The Events and Academic Engagement Officer will lead for the RHS Office on the planning, organisation and successful running of all events (lectures, workshops, training, departmental visits and other formats) run by the Society, both in-person and online, working with other members of the Office and the Society’s governing Council.
As Academic Engagement Officer, the post-holder will be the first point of contact for selected holders of RHS research funding: overseeing and developing communication of project work for the benefit of the wider historical community. Academic engagement also involves a principal role in the communication and promotion of the Society’s work, and that of the wider historical profession
The client requests no contact from agencies or media sales.
Contract: Permanent, full time
Salary:£30,000 - £35,000 per annum
Accommodation:there is the option to live in or out with this role
Location:West End, Southampton, SO30 2HL
Closing date: Thursday 18 September 2025
Interview dates:
- 1st stage interview – Thursday 25 September 2025
- 2nd stage discovery session – Thursday 2 October 2025
Are you an experienced operational manager, who relishes a challenge, with a passion for pets and people?
We’re recruiting a Centre Manager with strong leadership, organisational and communication skills to lead our Southampton Rehoming Centre in all pets, people, facilities, financial and compliance matters!
This is an exciting time for the Southampton Centre with many changes happening and the chance for a dynamic leader to bring their own experience and help shape the future for the pets and people at the site.
More about the role
Blue Cross Southampton Rehoming Centre has cared for pets and supported the local community since 1988. The site provides care for dogs, cats and kittens, while our dedicated offsite team supports small pets in foster homes and through our home direct scheme.
As Centre Manager, you’ll be responsible for all aspects of the Centre – pets, people, facilities, compliance and finances. Working closely with your Assistant Managers, you’ll inspire and empower your team, embed a culture of continuous improvement and ensure the highest welfare standards.
This role is about leading people and leading change. We have a skilled, passionate team with great ideas – we now need someone who can take those forward, make things happen, and bring colleagues with them on the journey. There’s also real opportunity shape the future of the centre, including rethinking how we use our space for the most effective working environment.
The standard hours for this role are 37.5 hours per week on a locally agreed rota to include weekends and bank holidays. The standard hours are 8:30 – 5 Monday – Friday with flexibility where there is a business need.
Accommodation – this role comes with the option of on-site accommodation by way of a two-bedroom bungalow which includes a study/third bedroom and an extensive private garden!
Want to know more detail? Great! We have attached candidate pack and job description which hopefully gives you everything you need.
About you
You will be an inspirational leader with a proven track record of motivating, developing and supporting people in a fast-paced environment. You’ll bring strong change management skills – able to set direction, take action and empower others to deliver improvements.
Alongside your leadership strengths, you’ll bring sound knowledge of animal welfare and operational excellence from a similar environment. Confident and decisive, you’ll balance the needs of pets, people, and resources to achieve outstanding results.
Resilient, empathetic and emotionally intelligent, you’ll thrive on challenge and approach every situation with a positive, problem-solving mindset.
Knowledge, skills, and experience
- Significant experience of successfully motivating, leading, and developing high performance teams, including setting clearly defined objectives, and managing performance in an animal welfare setting.
- Strong knowledge of animal welfare/care, ensuring operational excellence in a similar animal welfare environment.
- Experience of positively embracing and adapting to change by identifying, leading, and managing change in line with organisational objectives.
- Financially aware and numerate.
- Proven experience of working constructively and collaboratively with colleagues from different teams.
- Interpersonal and consultative skills, including the ability to communicate, present, negotiate, influence, and build credibility with colleagues and external parties.
- Experience of working in a commercial environment where the need to control costs and deliver high levels of service are important.
- The ability to demonstrate, understand and apply our Blue Cross values
- Current full driving licence.
How to apply
Click the apply button below and complete the online application process before the closing date on Thursday 18 September 2025.
The process will include:
- First stage interview and site tour – Thursday 25 September 2025
- Discovery Session – Thursday 2 October 2025. This will include scenario-based exercises and group discussions, giving you the chance to demonstrate your leadership style and approach to change while meeting colleagues at the Centre.
We reserve the right to close this vacancy early should we receive an overwhelming response.
Blue Cross benefits
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.
In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.
Our generous benefits package includes:
- Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
- Programmes for physical and mental wellbeing support
- Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
- Free physiotherapy advice and face to face intervention
- Health cash plan
- Unlimited access to an employee assistance programme
- Pension scheme with enhanced employer contribution
- Professional fees paid with Continuing Professional Development and personal development support.
- Life assurance
- 20% discount on Pet Plan pet insurance
- Enhanced family friendly policies
- Recognition scheme
- Annual volunteer days
- Charity worker discounts across a variety of retailers
To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Purpose
The Case Manager will strive to make contact and work on a one-to-one basis with perpetrators whose victims have been identified as high risk at MARAC to pro- actively secure engagement, influence attitudinal and behavioural change and link to complementary services. To do this, the Case Manager will work with existing agencies in each pilot site to design a co-ordinated, strategic individual intervention plan to address identified needs and risks and promote understanding of the impact of abusive behaviours. Throughout the intervention the Case Manager will work closely with the IDVA service to review risk, develop safety plans and improve outcomes for all parties involved.
The Case Manager will be responsible over the long term for delivering outcomes, to achieve behaviour change with each service user.
Responsibilities
Interagency work
- Work to embed the Case Manager role into multi-agency responses to domestic abuse in the area.
- Effective understanding and implementation of institutional advocacy by pro- socially challenging partner agencies, acknowledging best practice and striving for change to benefit the individual, the service and the sector.
- Support other professionals in responding to service users in a way that is coterminous with the aims and ethos of the Drive Project.
- Working closely with other professionals to ensure that risk management and safeguarding duties are effectively met.
- Develop and maintain effective partnership working with statutory, private and voluntary agencies to address the issue of domestic abuse.
- Represent the service at operational multi-agency meetings, feeding back initiatives and outcomes to the team and contributing to the evaluation of the quality of activities these services offer.
- Provide a single point of proactive and regular contact for a range of professionals involved in the case of the service user.
- Be flexible and willing to work in all types of environments.
Case management
- Comply with child protection and information sharing policies, ensuring that service users and colleagues understand and comply with the service’s safeguarding framework.
- Manage a case load focusing on high risk perpetrators of domestic abuse to provide an assertive, medium to long term service, based on thorough assessment and individual support planning that adopts the principles of both ‘Support (change) or/and Disrupt (continued offending) concept.
- Contribute to regular service reviews which include monitoring data, evaluations, intake and output policy, and practice and workload reviews for the whole service.
- Attend monthly case management meeting with the Service Manager.
- Attend clinical supervision.
- Take appropriate steps to protect where there is an imminent risk to another person.
Recording and administration
- Ensure that case files and records are accurate and complete; and are kept and in compliance with Data Protection Act requirements.
- To enter all the required information into the Drive project electronic case management system to enable tracking of service user change, multi-agency working and risk management.
- Weekly maintenance and accurate and secure audit trail of all relevant communication.
- Comply with the data protection and information sharing protocols that Drive has agreed to.
Direct work with service users
- Maintain a proactive response to service users, continuously providing positive options for behaviour change throughout the service users time in the Drive project.
- Use combination of motivational work, relationship building and a broad range of therapeutic skills to engage service users to address their abusive behaviour.
- Motivate and support service users to address the broad range of needs that may contribute to the risk that they pose to others or act as barrier for them in addressing that risk. e.g. housing, substance use etc.
- To ensure that service users understand that the community and Drive project will ensure that they are accountable for continued use of abuse and abusive behaviour towards others.
- Ensure that there is a consistent delivery of services to the identified perpetrators of domestic abuse, including comprehensive risk assessment, support planning, referrals to other agencies and MARACs.
- Develop strategies that will disrupt the continued risk posed by service users
- Undertake assessment of risk, needs and attitudes to inform the individual service user’s intervention plan.
- Ensure that risk assessment and risk management procedures are followed at all times.
- Respect and value the diversity of the community in which the service works in, providing a service that recognises the diverse needs of service users and their families.
- Work closely with the IDVAs’ supporting the partners, ex-partners and new partners, and family members of service users in management risk and developing intervention plans, as set out in the Drive Manual.
- The welfare and safety of children and young people is paramount, considered in every aspect of your work, addressing parenting needs where appropriate and taking action to safeguard children.
General
- Remain up-to-date and compliant with all relevant legislation connected to your work, including organisational procedures, policies and professional codes of conduct and practice guidance, in order to uphold standards of best practice.
- Represent the service at local events; deliver training and presentations as required.
- Feed into the learning process via the Service to improve services to perpetrators of domestic abuse ensuring that the experiences of service users and other agencies inform this process.
- Be confident to evidence reflective practice in all aspects of work sharing learning.
- Be committed to reviewing individual and team practice and undertake regular training.
- Act with integrity and respect when interacting with service users, employees, agencies and individuals.
- Competent in defensible decision making, recording and being held accountable.
- Show initiative in tackling issues within the service and in relation to other agencies.
- Act as a champion for the implementation of the pilot programme in your area.
- Hold a full driving license, have access to a car and be able to travel across the pilot area as required.
- Partake in evening and weekend work as required.
Person Specification
Experience: Essential
- Direct work with vulnerable service users.
- Working within a public protection/ safeguarding multi-agency setting .e.g. Child protection, vulnerable adults, MARAC, MAPPA.
- In managing safeguarding issues and procedures.
- Writing and presenting information formally and informally, to a range of audiences.
- Working within legislative frameworks and using this application to develop, influence and encourage partnership working.
- Working within conflict management continuum.
- Evidence of keeping reliable and timely reporting and meeting deadlines.
Experience: Desirable
- Work with victims and or perpetrators of domestic abuse.
- Work with service users with complex needs and/or challenging behaviour.
- Working with service users with diagnosed mental health issues.
- Working with service users with substance misuse.
- Work with young people aged 16-25 years.
- Of using pro-social modelling and motivational interviewing in practice.
Knowledge and Understanding:
- Have an excellent understanding of domestic abuse, including the impact on victims and their children, and the legal and practical remedies available.
- An understanding of public protection arrangements, the provision of policing, child protection, health and social care, housing support and of multi-agency/partnership working.
- Have a good knowledge of effective ways of working/engaging with perpetrators of domestic abuse.
- Have a thorough understanding of IDVA work including risk assessment, risk management and comprehensive safety planning.
- Have theoretical and procedural knowledge of other services involved in the response to domestic abuse.
- Understand multi-agency partnerships in relation to domestic abuse.
- An understanding of the MARAC process at an operational level.
- Understanding of the child protection system.
Skills:
- Ability and willingness to work independently and as part of a team.
- Good relationship management with regard to multi-agency work that incorporates sensitivity, responsiveness and attention to the promotion of congruent and effective partnership working.
- IT skills, including use of Microsoft Office.
- Hold a relevant degree, a vocational qualification or equivalent experience.
- Support and guide your service users, and have excellent advisory, negotiation & persuasive skills.
- Empathy
- Have excellent conflict and crisis management skills and the ability to deal with stressful and difficult situations.
- Have excellent interpersonal skills.
- Ability to lead and facilitate discussions to achieve a positive outcome
- Excellent networking skills and the ability to develop strong working relationships with other agencies.
- Reflection and self-awareness.
Attributes:
- Have confidence in their own ability to make decisions.
- An ability to work collaboratively as part of a team; whilst also having the initiative to work independently as necessary.
- Excellent communication skills (both written and oral).
- Belief in perpetrator behaviour change.
- A comprehensive understanding of risk.
- Range of experience in domestic abuse sector.
- Capacity to manage raw emotions including conflict, challenge and trauma.
- Proactive and self-motivated.
About the role
We believe learning should be impactful, accessible and enjoyable.
Every year, we support over 4,500 people through our Open Training Programme and reach thousands more through bespoke in-house training and our growing eLearning offer. Now, we’re looking for a Training and Development Manager to take our training to the next level building on our success and helping us grow our impact even further.
We run our training services as a social business, which means we are not just focused on income, but on impact too. Our goal is to offer cost-effective, high-quality learning that helps charities and voluntary organisations thrive. The income we generate plays a vital role in NCVO’s financial sustainability and supports our mission to strengthen civil society.
Over the past five years, we have:
- expanded our reach across the UK
- made our training more affordable for smaller organisations
- diversified our delivery model
Our training programme includes:
- Open Programme: Live online training open to everyone
- In-house Training: Tailored sessions for specific organisations, delivered online or face to face
- eLearning: A fast-growing area we’re excited to scale up.
This role is a great fit for someone who loves variety. You will lead and manage a busy programme with multiple strands, ensuring it runs smoothly and maintains the high standards people expect from NCVO. At the same time, you will keep an eye on the bigger picture; driving growth, developing our offer, and spotting opportunities to innovate.
You will work closely with our subject experts and delivery partners to shape training content that meets the sector’s real needs. You will also collaborate with clients to pitch and secure new business; building relationships that create shared value and lasting impact.
We are looking for someone with a mix of commercial mindset and sector empathy — someone who understands how to grow a business and how to do it in a way that’s rooted in values.
You will thrive in this role if:
- You are motivated by hitting income targets, but never lose sight of purpose
- You are organised, detail-oriented and calm under pressure
- You bring a strong vision for growth and innovation in learning
- You are curious and excited about how tech — including AI — is changing the way people learn
- You enjoy working across teams and building collaborative relationships
- You care deeply about supporting the voluntary sector to grow and thrive
In return, we offer a flexible, meaningful role with plenty of variety. You will join a supportive, values-led team and play a key part in an organisation that helps charities do what they do best: make a difference.
We know the voluntary sector is always evolving and we want our training to stay one step ahead. If you’re excited by the idea of helping others learn, grow, and succeed, we would love to hear from you.
About Services and Partnerships
This role sits within the services and partnerships directorate.
Our focus is on delivering practical guidance and support which matters most to charities and voluntary organisations across the UK. We do this through practical support, training, consultancy and by developing partnerships with funders and businesses which are committed to supporting the sector.
Each year, we deliver hundreds of training courses on the topics that matter most to charities, reaching thousands of learners across England. Our work supports organisations of all sizes and has a wide-reaching impact across the charity sector. The insights we gain also inform and shape NCVO’s policy priorities.
The training team includes two Senior Training Officers and a Training Assistant, and is supported by colleagues in our Business Support team.
Equality, Diversity and Inclusion
NCVO is fully committed to equity, diversity and inclusion in our sector. We want this to be reflected in the diversity of the people who work for us and we welcome applications from people from all backgrounds and identities.
We particularly welcome applications from under-represented groups in the voluntary sector and those with diverse, lived experience. As part of our commitment to employing disabled people, all disabled candidates who meet the minimum requirement for all competencies on the person specification will be guaranteed an interview.
If you have access needs or require reasonable adjustments as part of the recruitment process, please let us know.
Shortlisted candidates will be asked to complete a pre-interview task and will have one week to complete the exercise. Interview question themes will be shared in advance. NCVO is an equal opportunities employer and we welcome applications from everyone.
Benefits for NCVO employees
NCVO offers attractive benefits including:
- 25 days’ annual leave (for full time staff and pro-rata for part-time staff) and office closure between 25 December and 1 January inclusive. After three years' service annual holiday increases to 27 days, and after five years to 30 days, (pro rata for part time staff)
- the option to purchase or sell up to five more days each year
- five days’ volunteering leave (pro rata for part-time staff)
- 2.5 extra ‘wellbeing’ days off during the year
- enhanced pay for sick/maternity/adoption leave
- subsidised gym membership
- season ticket loan
- flexible working, including opportunities to work from home/off site
- monthly homeworking allowance for permanent homeworkers
- monthly office worker allowance for those who have to work from the office on a daily basis
- generous employer pension contribution of up to 8.5% of salary, into our stakeholder pension scheme (linked to employee contribution)
- training and development opportunities.
- The opportunity to join Hospital Saturday Fund health cash plan for free at the basic level of cover, or at a reduced rate for other levels of cover
- 24-hour free and confidential employee assistance programme
We’re located a short walk from London King’s Cross station in a modern accessible building, overlooking Regent’s canal.
About NCVO
We are the charities charity. For over 100 years, NCVO has stood shoulder to shoulder with communities, championing and celebrating voluntary action.
Our membership is made up of over 17,000 voluntary organisations across England, from small, grassroots community groups and social enterprises, to large, far-reaching charities.
We believe that communities are strengthened by voluntary action. We therefore want charities to thrive and be empowered to deliver for people and communities.
We focus on empowering charities and volunteers by making sure they have the knowledge, tools, and resources they need. We advocate for and with our members, giving voice to those not often heard, and harnessing the collective power of partners to ensure the voluntary sector is valued. We bring charities together so they can learn, connect, and create greater impact.
As the voluntary sector and volunteering adapt to new challenges and a changing context, so must NCVO. We are therefore prioritising work to evolve as an organisation to ensure we live our values of ambition, inclusion, openness and collaboration in everything we do internally and externally.
We have around 80 staff and income of more than £7m per year. With our members at the heart of everything we do, our mission is to unite to champion the remarkable role of charities and volunteers. Because stronger charities make for stronger communities.
The client requests no contact from agencies or media sales.
We’re looking for a proactive and well-organised individual to support the core operations of our dynamic charity. Working closely with the Creekside Manager and wider team - including staff, volunteers and trustees - you’ll ensure our administrative, financial, and project work runs smoothly and efficiently.
This varied role offers the chance to get involved in exciting and nuanced tasks and projects, where your attention to detail, problem-solving skills and clear communication will really shine. As the first point of contact for internal and external stakeholders, you’ll play a key role in keeping everything connected and on track.
You’ll be pivotal to the sustainable growth of Creekside, with opportunities to contribute across all areas of our work - from nature conservation and lifelong learning to community engagement. If you’re passionate about urban wildlife and want to help others connect with it, we’d love to hear from you!
This is a part time role (15-18 hours per week) and flexible working arrangements will be considered and discussed at interview. There may be some evening and weekend commitments for which TOIL is given.
Full Time Salary: £28,500 per annum, pro rata. Other benefits include 22 days annual leave in addition to bank holidays and a Christmas closure period, and 3% employer pension contribution.
Inspiring people to connect with the wonder of urban wildlife.


About Us
SAVE Britain’s Heritage is a national campaigning charity working to protect historic buildings from demolition and decay. For over 50 years we’ve been at the forefront of the heritage movement, combining high-profile media campaigns, in-depth research, and grassroots activism to champion the reuse of historic buildings and the places they create.
About The Role
SAVE Britain’s Heritage is looking for a proactive and collaborative Heritage Engagement Manager to strengthen our support for communities campaigning to save historic buildings.
You’ll take the lead in developing and managing SAVE’s public-facing resources — including the Buildings at Risk Register, ACT NOW! Toolkit and Building of the Month — ensuring they are accessible, impactful and widely used. A key part of the role is working directly with community campaigners, volunteers and students, providing advice and support to help them run effective campaigns, and sharing success stories across SAVE’s networks.
Working closely with our small team — and alongside our Casework Officer — you’ll help ensure SAVE’s campaigning tools are closely aligned with our strategic aims, from audience development and sector leadership to new partnership opportunities. You’ll also coordinate the annual launch of the Buildings at Risk list, deliver regional engagement activities, and build partnerships with universities and professional networks to foster collaborative initiatives.
We’re looking for someone with knowledge of planning, conservation and the built environment, proven experience supporting or enabling community groups, and strong communication and project management skills. Experience of partnership development, volunteer coordination are also valuable.
This is a hands-on role with real scope to shape SAVE’s engagement work and make a tangible impact for communities and historic buildings across the country. If you’re excited by the chance to champion threatened buildings and empower people to act, we’d love to hear from you.
Deadline: Friday 3rd October
Interviews: Week beginning Monday 13th October
The client requests no contact from agencies or media sales.
Job title: Website and UX Manager
Service: Digital Marketing
Salary: Grade 4 point 29: £36,842 FTE per annum + £480 home working allowance
Hours: 37 hours per week (full time)
Location: Home-based
Contract: Permanent
Responsible to: Website and Digital Content Manager
Family Action & the Role’s Impact:
Family Action is a national charity that supports people through change, challenge and crisis across England and Wales. On 1st January 2025, Relate, the largest provider of relationship support, joined the organisation helping us reach even more people and support the creation of secure foundations for children and young people, and safe, supportive relationships for all.
For over 150 years Family Action has seen first-hand the power of family and relationships to shape lives, for better or worse. That's why we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.
Whatever family means or looks like to us, it's relationships that matter. With Relate at Family Action, we are able to extend the support we provide with counselling, information, mediation and support to individuals, couples and families from all backgrounds and sexualities, as well as provide expert training for relationship support practitioners.
This is an exciting opportunity to join our organisation and help shape the future of Relate’s website and online presence as part of Family Action.
Job Summary:
As part of the Website and Digital Content Team and wider Digital Marketing Department you will oversee Relate at Family Action’s website and online client experience, driving brand awareness and sales of products and services.
You will be responsible for the day-to-day management of Relate’s website and the writing of digital content, and support the brand’s long term transformation as part of the adaptive change programme, working closely with the Website and Digital Content Manager, Head of Digital Marketing, Brand and Marketing Manager and other key stakeholders.
This is an exciting opportunity to join our organisation and help shape the future of Relate’s website and online presence as part of Family Action.
Key Tasks & Responsibilities:
1. Manage and optimise Relate at Family Action’s website and online user experience, driving traffic, engagement and sales of products and services.
2. Work closely with key colleagues including the Brand and Marketing Manager, Website and Digital Content Manager and Social Media Team to position and market Relate’s services and plan content.
3. Work closely with B2C and B2B teams, and other internal stakeholders to understand website requirements and improve representation online.
4. Manage digitally delivered products such as Toolkits and Relate’s AI chatbot, including re-marketing and upgrade activity to drive clients to further services on the website.
5. Support the creation of new Toolkits for sale, working closely with the Brand and Marketing Manager and service delivery colleagues to research and test new topics and write content.
6. Develop and write keyword rich content including stories, and support articles on often sensitive subjects, to build brand awareness, improve findability and warm up audiences.
7. Monitor and improve SEO across the Relate website.
8. Support Relate’s adaptive change programme including the website review workstream, working closely with the Website and Digital Content Manager, Head of Digital Marketing and other key stakeholders.
9. Support the development of a new CRM for Relate, working closely with the Systems and Technology Team and Service Delivery Team to ensure a seamless front end client experience.
10. Manage existing infrastructure and systems integrated across the website client journey such as Acuity Scheduling, Typeform and Stripe.
11. Maintain and improve Relate’s website accessibility ensuring it meets WCAG 2.1 AA standard wherever possible.
12. Use sophisticated data and insight tools to test, measure and evaluate content, and website performance, and monitor emerging trends in the wider market.
13. Produce regular reports for senior stakeholders including data and commentary around website performance.
14. Work with external agencies to deliver effective PPC search and display ad campaigns.
15. Manage relationships with external suppliers, contractors, and service providers involved in digital initiatives at Relate.
16. Embrace and implement Family Action’s Equality, Diversity & Inclusion Policy in every aspect of your work and positively promote its principles amongst colleagues, service users and other members of the community.
17. Comply with Family Action’s Health and Safety and Data Protection policies and protect your own and others’ health, safety and welfare.
18. Work flexibly as may be required by the needs of the organisation and carry out other reasonable duties as required.
Main Responsibilities (check the job description and person specification for further details):
· Manage and optimise Relate at Family Action’s website and online user experience, driving traffic, engagement and sales of products and services.
· Work closely with key colleagues including the Brand and Marketing Manager, Website and Digital Content Manager and Social Media Team to position and market Relate’s services and plan content.
· Develop and write keyword rich content including stories, and support articles on often sensitive subjects, to build brand awareness, improve findability and warm up audiences.
· Support the creation of new Toolkits for sale, working closely with the Brand and Marketing Manager and service delivery colleagues to research and test new topics and write content.
· Support Relate’s adaptive change programme including the website review workstream, working closely with the Website and Digital Content Manager, Head of Digital Marketing and other key stakeholders.
Main Requirements (check the job description and person specification for further details):
· Extensive experience of managing and developing a website within a complex organisation.
· Experience of developing complex user journeys and improving user experience.
· Extensive experience of writing keyword rich website copy and digital content and an excellent knowledge of SEO best practice.
· Good understanding of online and offline marketing strategies, including sales funnels, particularly in a commercial context.
Benefits:
- an annual paid leave entitlement of 30 working days plus bank holidays
- up to 6% matched-pension contributions
- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities
We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.
To Apply:
· Click the “Apply Now” link below and fill out our digital application form
· Closing Date: Sunday 21st September at 23:59
· To learn more about Family Action: Careers
Interviews are likely to take place virtually on 29th and 30th September.
For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email: Matthew Dennis (full email address located in advert document)
Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.
Family Action is an award-winning national charity working from the heart of local communities across England and Wales.




Location: Home-based, Midlands region (with regular travel and monthly visits to the London office near Old Street)
Hours: Full-Time (37.5 hours per week)
Salary: £25,000 - £28,000
Reporting to: Services Manager
Closing Date: 25th September 2025 at 12:00
Start Date: November 2025
About the Role
This is an exciting and varied opportunity to join Arthritis Action at a pivotal time as we deliver our 2024–2026 strategy. As our Engagement and Events Co-ordinator (Midlands), you’ll play a key role in expanding our reach and impact across the region, ensuring more people have access to our support, resources, and information.
You'll engage with a wide range of communities and professionals and support the delivery of online groups and outreach projects. From working with underrepresented communities to helping us connect with younger adults living with arthritis, this role offers scope to make a real difference.
Key Responsibilities
Community Outreach & Engagement
- Build and maintain relationships with local organisations, healthcare professionals, and community leaders.
- Organise and deliver presentations and outreach activities to promote Arthritis Action's services.
- Actively support the delivery of our Equality, Diversity and Inclusion (EDI) Strategy by engaging with diverse and underrepresented communities across the Midlands, including ethnic minority groups and people in low-income areas.
Online Groups & Events
- Facilitate and support Online Arthritis Action Groups and Self-Management Events, including managing group logistics, promotion, and administration.
- Identify and coordinate guest speakers for group sessions.
- Gather and report feedback to improve service delivery.
- Ensure confidentiality and safeguarding policies are upheld.
Networking & Relationship Building
- Identify and pursue new networking opportunities with community, healthcare, and voluntary sector partners.
- Represent Arthritis Action at regional and national events.
- Support collaboration across projects and teams to maximise impact.
General Duties
- Work closely with the Communications Team to ensure effective promotion of groups and events via social media and the website.
- Maintain up-to-date records, including inputting data into the organisation’s database (eTapestry).
- Attend and contribute to the internal Equality, Diversity and Inclusion Working Group.
- Carry out other duties appropriate to the role as required.
Person Specification
Experience & Skills
Proven experience in community engagement or outreach: Essential
Strong project management and organisational skills: Essential
Excellent verbal and written communication skills: Essential
Proficiency with Microsoft Office: Essential
Confident in group facilitation and public speaking: Essential
Ability to research and establish partnerships: Essential
Proficiency with video conferencing tools (e.g., zoom/Teams): Desirable
Experience using a charity database (e.g., eTapestry): Desirable
Experience delivering training content: Desirable
Experience working as part of a small team: Desirable
Fluency in a second language (e.g., Urdu, Punjabi, Bengali): Desirable
Essential Personal Attributes
- Excellent interpersonal and customer service skills
- Self-starter with the ability to work independently
- Collaborative team player with a positive, proactive attitude
Location & Travel
This is a home-based role located within the Midlands region. The post requires frequent travel throughout the Midlands, and candidates must have access to their own vehicle. Monthly travel to our London office is required. All reasonable travel expenses will be reimbursed.
What We Offer
- 25 days annual leave (rising to 30 days after 5 years), plus Bank Holidays and 3 additional days for Christmas office closure
- 7.5% employer pension contribution (with 2.5% employee contribution)
- 24/7 access to an Employee Assistance Programme
- Cycle to Work Scheme
- Annual Eye Tests
How to Apply
Applications should be in the form of a CV and a covering letter explaining your interest in the role and how your skills and experience meet the requirements. Please include your email address, telephone number and location within the Midlands region.
Deadline for applications: 25th September 2025 at 12.00 p.m.
We may close applications early if sufficient interest is received, so we encourage early submissions.
- First interviews will be held via Zoom on 30th September 2025
- Second interviews (TBC) will be held in-person at our London office
Reasonable travel expenses for the second stage will be reimbursed.
Equality, Diversity & Inclusion
Arthritis Action is committed to building a diverse and inclusive workplace. We actively welcome applications from underrepresented groups and individuals with lived experience of arthritis or similar conditions.
Arthritis Action is an equal opportunities employer. We treat employees and applicants in the same way regardless of age, disability, marital status, gender reassignment, race, colour, nationality, ethnic origin, sexual orientation, religion, or belief.
Please submit a Cover Letter and CV.
Arthritis Action is a UK charity helping people with arthritis to live fuller lives with less pain.




The client requests no contact from agencies or media sales.
About Nordoff and Robbins
We stand for music and believe in the value of music for all people in our society. Every day we use the power of music to enrich the lives of people affected by life-limiting illness, trauma, isolation, social exclusion or disability.
Our goal is to bring more people together through the power of music. We can only do this if we pioneer creative new approaches to income generation that help us engage more people and grow our fundraising.
We need courageous, curious, agile, innovative change makers and music lovers like you to make this happen. This role is your chance to help us achieve our ambitious goal of transforming more people’s lives through music.
The culture
If you want to work at a charity with people and music at its heart; that is committed to providing an equitable, diverse and inclusive workplace full of inspiring colleagues who work tirelessly to put those we exist to serve front and centre of everything we do; if you want to work collaboratively with integrity and kindness and are willing to come with us on a journey as we work together, we could be your next team.
Could this be the place for you?
If you are values driven, courageous, curious, agile, flexible, enthusiastic and future focused (without losing sight of the here and now), if you can bring positivity and accountability to your work, if you strive for brilliance, challenges excite you and if you would speak with passion and dedication about our cause we want to hear from you!
About the role
You’ll be joining the partnerships team, which is a key role within the fundraising department and part of our wider Income Generation directorate. You will have a minimum of three years account management experience gained in charity corporate partnerships or a relevant account management role, as well as a proven track record of cultivating, securing and successfully managing corporate relationships. You are a natural strong communicator, with the ability to build effective and long-term relationships both internally and externally. You'll have proven experience of inspiring and motivating supporters and developing partners enabling them to maximise all income generating activities in the area and deliver impressive results. The Nordoff and Robbins partnerships portfolio is going from strength to strength, and we have created this new role to truly accelerate our partnerships offering and meet ambitious fundraising targets as part of our new 5-year strategy
What we offer:
3 best things about the job (in our humble opinion)
· You will be the Lead Account Manager across a portfolio of household brands and corporate partners most of which are connected to Music, Entertainment and Media
· You will be invited to bring bold, creative, and forward-thinking engagement and relationship management to help us communicate the amazing impact of Music Therapy to our partners
· You will be instrumental in inspiring and motivating corporate partners and developing to maximise all income generating activities and deliver impressive results.
Don’t worry, you don’t need to be musical, but you do need to be able to work cross-organisationally with colleagues in all areas of the charity to help bring awareness of our mission, vision and achievements to the world.
· A salary of £43,971 plus £1,500 London Weighting (if applicable) per annum. Total salary £45,471 per annum
· Pension scheme
· 31 days annual leave plus 8 bank holidays
· Mix of office based in our North London office (min 2 days per week) and home working
· Salary sacrifice benefits including cycle to work
· A true People First charity with training and career development at our core
· An inclusive culture – and lots of music!
· This role is full time
We have a firm set of Equity, Diversity, Inclusion and Belonging (EDIB) principles and values that we all commit to:
1: ACCESSIBLE TO ALL
Understanding the / Removing any barriers (including barriers in communication methods) to becoming a client, colleague, trustee, student, volunteer, supporter doner or any user/contributor to the services of Nordoff Robbins.
2: PROVIDING EQUITY OF OPPORTUNITY
Giving everyone the right tools and access for salary, promotions, roles, responsibilities, learning, development, and access to a Music Therapist for those at most need.
3: DIVERSE ENGAGEMENT
Reaching our audiences in a multitude of ways including by having conversations with them, and meeting them where they are – be that through services, communications, events, research, resources etc.
4: BE FREE FROM DISCRIMINATION
To ensure we have fair practices, and allow people to speak out, question and challenge language, actions and behaviours of NR as an organisation and those who represent it and to provide channels for them to do so safely.
5: BE VIGILENT, PROACTIVE AND RESPONSIVE
To instil a culture of continual listening, evolving, and learning from people including our clients, their families and our colleagues and students
The client requests no contact from agencies or media sales.