Office support jobs in Charing cross, greater london

Do you have excellent customer service skills? Can you help us put our wonderful supporters at the heart of everything we do?

At Dogs Trust, we’re incredibly fortunate to have a passionate community of supporters who share their love of dogs every day. Their generosity powers our mission to improve the lives of dogs across the UK. We’re looking for a Supporter Stewardship Agent to deliver outstanding customer care - recognising supporter loyalty, demonstrating the impact of their contributions, and inspiring them to continue being part of our journey.

What does this role do?

As a Supporter Stewardship Agent, you will:

• have meaningful conversations with our supporters—taking donations, answering questions, sharing your love of dogs, and resolving queries.
• set up, amend, and maintain supporter records using our database (Salesforce).
• liaise with other teams and departments to ensure supporter queries are resolved efficiently
• support our Gift Processing team with donation handling and administration during peak periods.

Interviews for this role are provisionally scheduled for Wednesday 4th February, and will take place on Teams.

Could this be you?

To be successful in this role, you’ll be a confident communicator with an excellent telephone manner and the ability to build rapport with supporters. A team player with strong problem-solving skills, you’ll also have a keen eye for detail and good numeracy skills. Proficiency in Microsoft Word, Excel, and Outlook is essential, as well as experience with databases (although not essential, Salesforce knowledge is desirable).

To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
 
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.

Please note, Dogs Trust is a wholly independent organisation, free of association with any political party. Our independence is critical, as it allows us to pursue our mission to campaign on dog welfare issues, on behalf of the UK’s dogs and their owners. For our public affairs roles, the ability to display political neutrality in the public eye or when working with MPs is essential.

This is a unique and high-profile position at the heart of the Archbishop of Canterbury's ministry. As Head of the Private Office, you will provide leadership and operational oversight for a busy, complex office that supports the Archbishop's work locally, nationally and internationally. The role demands exceptional organisational ability, political awareness, and emotional intelligence to manage sensitive matters and relationships with discretion and professionalism.

MAIN DUTIES AND RESPONSIBILITIES
* Strategic Leadership: Oversee the Private Office to ensure it provides seamless
executive support for the Archbishop. Manage administration, logistics and scheduling
with discretion and efficiency.
* Consultation and Communication: Act as a key conduit between the Archbishop and
staff, consulting on decisions and disseminating her views effectively.
* Confidentiality: Handle highly sensitive matters with discretion and emotional
intelligence.
* Diary and Requests management: Line manage the Archbishop's Diary Manager and, in
partnership with senior colleagues, ensure engagements reflect priorities and respond to
changing circumstances. Ensure all incoming requests and invitations are logged, assessed,
and responded to appropriately. Seek advice on prioritisation and alignment with the
Archbishop's objectives.
* Hospitality: Ensure that the Archbishop's guests and visitors receive warm and welcoming
hospitality and are well looked after.
* Travel arrangements: Ensure travel arrangements are made accurately and on time,
including booking tickets and accommodations when necessary.
* Inbox Management: Develop and maintain an efficient system for managing the
Archbishop's inbox, ensuring timely responses, prioritisation of urgent matters, and clear
communication with the wider team.
* Team Management: Line manage the Diary Manager, Correspondence Manager and
Personal Assistant, fostering a high-performing team and collaborative work culture.
* Briefing & Preparation: Ensure the Archbishop is fully prepared for all engagements, and
that briefs from relevant staff members are produced and logged.
* Research & Correspondence: Conduct research on a range of issues and draft sensitive,
high-level personal correspondence in liaison with the Correspondence Manager.
* Gifts Management: Maintain oversight of gifts given and received, ensuring accurate
logging.
* Stakeholder Engagement: Build and maintain relationships with key external
stakeholders and personal contacts in a complex political environment.
* Security Liaison: Coordinate with the Metropolitan Police regarding the Archbishop's
movements to ensure appropriate security measures.
* Staffing: Occasionally accompany the Archbishop on visits and meetings as required.
Archbishop's Spouse Support
* Facilitate communication between Lambeth Palace staff and the Archbishop's spouse,
ensuring effective diary management and briefing.
All staff working at Lambeth Palace share responsibility to promote and maintain a strong
safeguarding culture with regard to children and vulnerable adults, including identifying the key
actions they should take given their role and responsibilities.

The Church of England is for everyone and we want to reflect the diversity of the community the
Church serves across the whole country. Therefore, while of course we welcome all applications
from interested and suitably experienced people, we would particularly welcome applicants from
UK Minoritised Ethnicities (UKME)/Global Majority Heritage (GMH) and other under-represented
groups.

Essential
Knowledge/Experience:
* Experience of working in a complex organisation with multiple external, diverse
relationships.
* Experience of leading and motivating a team, enabling them to carry out integral support
roles to a senior figure, with the ability to instil a positive culture with strong awareness of
wider priorities.
* Experience of planning and managing high level events in support of a senior figure.
* Experience of overseeing the extensive/complex diary management of a senior
manager/leader, which is affected by an evolving political landscape.
* Demonstrative experience of drafting complex letters and other correspondence, taking
into account the bigger picture.
* Previous experience of coordinating research projects, including producing high-level
briefing documents.
* Experience of staffing a senior figure in meetings or/and on travel engagements.
* Experience of managing staff in a busy and complex office.

Skills, Abilities and Attributes:
* Sensitivity and good judgement in understanding and dealing with urgent and complex
issues and relationships across a very wide range of subjects.
* A commitment to supporting the Archbishop to provide compassionate, consistent and
hopeful leadership to the Church of England and in the Anglican Communion.
* A thorough understanding of the Church of England, and the ability to quickly grasp the
work of the Archbishop of Canterbury, including her personal priorities.
* Seeing the big picture and navigating a complex and constantly changing political
landscape.
* A natural instinct for prioritisation and seeing what is important.
* Proven ability to be a proactive problem solver and to take initiative.
* The ability to develop and maintain relationships in a fast-paced and politically complex
environment, demonstrating confidence and emotional intelligence.
* Proven ability to work collaboratively to achieve results.
* Highly diplomatic and discreet, with experience of being exposed to highly sensitive
material, involving a range of stakeholders.
* Ability to juggle being a trusted and supportive adviser to a senior leader, whilst pushing
back where necessary.
* Outstanding communication skills, both oral and written.
* A calm and reassuring presence, with a nurturing leadership and communication style.
* Resourceful and calm under pressure, with the ability to cope with a number of
simultaneous demands.
* Proficient in Microsoft Windows and the Office suite.
* Due to the demanding nature of this role, a degree of flexibility with working hours and
responsibilities is required, with the ability to adapt to unforeseen circumstances.

Qualifications & Training:
* Educated to A-Level, or equivalent qualifying experience.

About the role

Medical Aid for Palestinians (MAP) is responding to the largest emergency in our 40+ year history. Over the last two years support for our cause has seen significant growth in income as tens of thousands of supporters have joined MAP, including individuals, trusts, foundations and corporates. Our challenge now is to retain this interest and ensure we sustain income as we respond to the ongoing emergency and the longer-term health of Palestinians over the coming years. With an ambition to be a £50m organisation by 2028, the supporter operations and insights team will play a vital role in enabling over one million Palestinians to access improved healthcare annually by 2028.

We’re looking for a strategic and people‑focused leader to head up our Supporter Operations and Insights team. A newly expanded team, this senior role will ensure our supporters receive an outstanding experience, while overseeing supporter operations, supplier management, data quality and insights. You’ll work closely with Fundraising and Finance colleagues to ensure income is processed accurately; deliver insights that drive decision‑making; and ensure operations are compliant and effective.

Many of our systems and processes are on a journey to be made fit for purpose, including a new CRM (MS Dynamics) which is currently being implemented with the support of the Digital, Data and Technology team within the Chief Operating Officer’s team.

If you’re an experienced leader with a passion for supporter experience and a commitment to MAP’s mission and values, apply now. We will be reviewing applications as we receive them.

What is the role about?
This role leads the teams that look after our supporters behind the scenes and on the front line. You’ll make sure every supporter has a positive experience, that donations are handled accurately, and that we use data and insight to continuously improve how we work.

What will you be responsible for?
You’ll lead supporter care, operations and the performance and insights teams, manage key suppliers, work closely with Finance on income reconciliation, and turn data into insight that shapes fundraising decisions. You won’t manage the CRM system itself, but you’ll work closely with the CRM Technical lead and Head of Data and Insights to ensure supporter needs are met as we continue to embed a new CRM.

Who is this role for?
This role is ideal for an experienced leader, or manager who has the potential to step up, and is from a charity or customer‑focused organisation. You will enjoy improving supporter experience; strengthening operations; and using insight to drive results — all while contributing to MAP’s work dedicated to the health and dignity of Palestinians living under occupation and as refugees.

How to Apply

Please submit your CV and Supporting Statement (no longer than 2 sides of A4) before the deadline of 9:00 am GMT on 16th February 2026 on our career's page.

Interviews will take place: 1st stage on Microsoft Teams w/c 23rd February and 2nd stage in person w/c 2nd March 2026.

If you have any questions, or reasonable adjustment requests at any point in the application and recruitment process, please contact recruitment team. 

Equal opportunities

MAP aims to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Background checks

As an organisation MAP is committed to the welfare and protection of children and vulnerable adults. MAP will conduct appropriate background and references checks. Link in that safeguarding and ethical conduct.

Disclaimer
 
**MAP reserves the right to close this advert before the confirmed closing date when we are in receipt of sufficient applications.     
 **We would therefore advise interested applicants to apply as early as possible. Due to the high volume of applications, we receive, we are unable to respond to every application. If you have not heard from us within two weeks of the deadline, then you have not been successful in shortlisting

We’re looking for an experienced and motivated Operations Manager to play a vital role at the heart of our organisation. This is a hands-on post that combines oversight with day-to-day delivery across all core operational functions - including HR, governance, IT and data, finance administration, and internal systems.. Reporting to the Chief Executive  and working closely with the senior leadership team, you’ll ensure the smooth delivery of the systems and processes that enable our frontline work and support our future growth. The role involves both direct delivery and coordination - particularly through co-ordinating relationships with key external service providers in IT and HR. You’ll help ensure these partnerships are effective, responsive, and aligned with the organisation’s needs. This is an exciting opportunity for someone who thrives on problem-solving, values good systems, and wants to help build a resilient and well-run organisation from the inside out.

The Young Roots Casework Service aims to improve the life chances of young refugees and asylum seekers and to support them to reach their potential by accessing their rights and entitlements. 

This is an opportunity for an experienced manager to head up the organisation's Casework team. It will be a chance to provide advice and guidance, safeguarding oversight, line management and supervise other Caseworkers across the organisation. 

The role will support the oversight and delivery of our weekly Advice and Support Hub in both Brent and Croydon (Wednesday 5pm-8m and Thursday 4.30pm-8pm).The role will suit a dynamic, supportive, and enthusiastic manager with a deep understanding of the challenges young refugees and asylum seekers face in London.   

Hybrid working with minimum 40% in-person attendance at one of our London offices (2 days per week for full-time staff, pro rata for part-time), with occasional travel to our other offices. To be agreed with line manager - 1 x Evening per week at an activity on either a Wednesday or Thursday (day to be confirmed, so availability for either scenario is required). Occasional on call evening safeguarding cover may be required.

About us:

Carers’ Hub plays a vital role in Lambeth, supporting the many unpaid carers across the borough with 1 to 1 and peer support, signposting, training, workshops and social activities. Our work stems from the fact that carers often go about their roles despite the toll it might take on their own wellbeing, often having to make sacrifices that hamper their own ability to lead a normal life. Whether financial, educational or otherwise, we seek to limit the challenges that carers face. We achieve this through four core workstreams: 

1. raising awareness of carers, 

2. influencing local policy through community engagement activities, 

3. improving carer wellbeing and

4. connecting carers to each other and to support and training opportunities through our services. 

About the role:

We are seeking a dynamic and organised Office Administrator to join our team. To manage the overall running of the Carers’ Hub office, including overseeing HR admin, implement policy and procedures, including Health and Safety, maintain administrative processes, manage stakeholders, serve the trustee board, and work closely with the Carers’ Hub team in the implementation of events and projects.

The Office Administrator role will provide a wide variety of operational support to the Carers’ Hub Leadership Team as we develop our offer and increase the number of carers who access our services. This job description will be reviewed on a regular basis and may be subject to change, particularly as the needs of the charity change.

About you

As the Office Administrator you will be responsible for managing the overall running of the Carers’ Hub office and administrative processes.

The post holder will:

• Work collaboratively and have excellent communication skills. 

• Be organised, self-motivated and able to manage your time effectively

• Have the ability to solve problems effectively and make decisions in the face of competing priorities

• Be adaptable and flexible, able to embrace change and quickly adjust to the evolving charity’s needs

• Be able to work unsupervised and under pressure.

• Be technically proficient, experience of a CRM system is desirable

What can we offer you?

• Professional development,  induction,  ongoing training and support

• Hybrid working

• Holiday pay and pension

• An Employee Assistance Programme

• Bright Exchange - an online marketplace that gives you access to hundreds of products, services and special offers from a wide range of different companies.

Closing date: 9am Thursday 5th February

Please note: We are reviewing applications on a rolling basis and may close this vacancy early if we receive a high volume of suitable candidates. We encourage interested applicants to submit their applications as soon as possible.

Interviews:  Tuesday 10th February at 336 Brixton Road

This is a key role at Southwark Cathedral supporting the Dean and the Sub-Dean. This secretarial role will primarily feature management of a busy personal diary, correspondence and broader administrative support for the Dean in his capacity as Dean of Southwark, Chair of Chapter and CEO of the Cathedral. The role holder will also support the Cathedral team as the Office Administrator – responsible for a range of office duties relating to staff wellbeing & socials, office equipment & spaces and the Cathedral’s general enquiries email address.

Start date: Immediate

Salary: £32,250

Hours of work: 35 hours per week (excluding lunch breaks). Some flexibility will be required to allow attendance at early morning or evening meetings and events.

How to apply: Please complete the application form on the Church of England Pathways website 

Closing date: 11:59pm Thursday 29th January 2026

Interviews: Tuesday 10th February and Wednesday 11th February 2026

Main Duties and Responsibilities

For the Dean

• Manage the Dean’s diary: including making appointments, arranging meetings, scheduling preaching and other liturgical arrangements, programming annual schedules (such as Bishops Staff Meetings, chaplaincy and wider public commitments) - keeping Outlook diaries up to date with any changes and making travel arrangements;
• Prepare the Dean’s weekly diary file, including the preparation of any meeting papers or briefs for the week ahead;
• Provide administrative support for the Dean in relation to their attendance at meetings associated with the governance of the Cathedral, including Chapter, Finance Committee, Fabric Advisory Committee and Board of Enterprises. This will include liaising with colleagues on the Dean’s availability for upcoming meetings, any research the Dean requires and preparation of paper packs for such meetings. Minute taking will not usually be required, but may be requested from time to time in liaison with members of staff usually responsible for the minutes;
• Draft, file and send outgoing correspondence on the Dean’s behalf and process incoming correspondence;
• Support the Dean in all their working relationships including building and maintaining excellent relationships with Chapter Members and Committee Members, the Bishop’s staff and with the wider Diocese, as well as with congregation members, neighbours, commercial partners, professional advisers and other third-party organisations relating to the Dean’s work;
• Set up meetings including room set up and refreshment provision as required;
• Assist the Dean with the processing of their expenses;
• Work with the Governance & Committees Manager on Gifts Registry declarations for the Dean;
• Provide administrative support to bodies the Dean chairs, e.g. Southwark Cathedral Development Trust, the Deans Fund and other Cathedral-associated bodies;
• Update the Cathedral database in support of the Dean’s work.
• Provide administrative and practical support for Dean’s events e.g. lectures, receptions and breakfasts with local stakeholders

For the Sub-Dean

• Supporting the Sub-Dean with diary management: making appointments, arranging meetings, and scheduling preaching and other liturgical arrangements;
• Assist with inducting new parishioners: management of database, organising Welcome Evenings etc.;
• Assist with administration relating to the Cathedral’s schools: preparing the liturgical rota, filing and distribution of school clergy admissions forms;
• Other administrative support on an as needed basis

Office Administration 

• Receiving, distributing and responding to emails sent to the Cathedral’s general information email address;
• Ordering stationery, office equipment and consumables in line with the Cathedral’s approach to sustainability and ethical buying;
• Ensuring the Cathedral’s printing and franking equipment is kept fully functional, and liaising with our contractors when issues arise;
• Ensuring that the staff keep offices, reception area, print room, stationery area, staff kitchen and facilities clean, tidy and supplied;
• Co-ordinating Staff Meetings, including booking suitable space and organising refreshments for the meeting;
• Organising staff social events, outings and meals;
• Providing administrative support on Cathedral projects as and when they arise.
• Ensuring the Cathedral’s First-Aid kits are kept supplied and in date.

General Duties and Expectations

• Provide general administrative assistance in the context of a busy office;
• Support other teams on an ad hoc basis when required;
• Promote the mission, purpose and values of the Cathedral;
• Ensure that the highest standards of professional performance are maintained & ensure professional skills are regularly updated through participation in training and development activities.

The main duties and responsibilities of your post are outlined in your job description. This list is not exhaustive and is intended to reflect your main tasks and areas of work. Changes may occur over time and you will be expected to agree any reasonable changes to your job description that are commensurate with your salary and in line with the general nature of your post. You will be consulted about any changes to your job description before these are implemented

Age UK is hiring an Executive and Governance Officer to provide essential support to two Executive Leaders and their associated Trustee Committees. This is an important role at the heart of our leadership team, ensuring seamless operations and effective communication across trustees, executives and stakeholders.

You will manage diaries, coordinate meetings and travel, handle expenses, and oversee departmental administration. Alongside this, you will deliver full governance support for Trustee Committees, including preparing agendas and papers, taking minutes, tracking actions, and ensuring compliance with governance standards. The role also involves organising team meetings and events, supporting recruitment processes, and maintaining accurate records and office systems.

We are looking for someone highly organised, detail-oriented, and confident in managing multiple priorities. Experience in executive support and governance administration is essential, along with strong communication skills and the ability to work collaboratively in a fast-paced environment.

If you want to make a real impact and play a key role in supporting Age UK's mission, please review the job description below and apply today.

This is a hybrid opportunity, a blend of homebased and office working. Our linked office for this role is in London (near Tower Hill). You will be expected to attend the office circa twice a month. Travel costs to the London office are not covered by the charity.

Age UK internal grade - 6L

Must haves:

The below competencies will be assessed at the indicated stage of the recruitment process:

Application = A, Interview = I, Test = T, Presentation = P

Experience

* Administrative and coordination experience - agenda planning and minute management, diary management and travel support to Directors and teams. A

* Executive administrative experience including handling board meetings and supporting governance processes. A, I

* Experience of organising events. A, I

* Experience of maintaining electronic files and records and managing confidential material. A, I

Skills and Knowledge

* Competency with current office technology including MS Teams, Microsoft 365 applications (including Co-Pilot or other AI tools), emails and calendars, and associated communication tools. A, I

* Excellent communication skills to work effectively with a range of colleagues including board members, external stakeholders, staff colleagues and peers. A, I

* Reasonable knowledge and a willingness to learn about digital functionality that can support governance processes, including AI. A, I

* Understanding of governance frameworks and board-level protocols. I

Personal Attributes

* Confidence working across a complex organisation with multiple departments and the ability to build strong working relationships with stakeholders at all levels. I

* Ability to prioritise work and meet tight deadlines. I

* Able to use initiative and judgement in dealing with urgent or sensitive situations without direct supervision. I

* Ability to work with discretion on confidential matters. I

* Strong attention to detail and integrity in managing sensitive information. I

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Wellbeing days - 2 paid days per year (pro rata for our part-time colleagues)
• Excellent pension scheme, life assurance, Bupa health cashback plan and EAP
• Car Benefit scheme, Cycle to Work scheme
• Home & Tech - apply to buy any Home & Tech items from 'Currys' & 'IKEA', up to £1000, and spread the cost over 12 months, interest free. (subject to affordability)
• Blue Light Card scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information

The role will be required to be in the linked office at least twice a month. In this case the linked office is One America Square (EC3N 2LB).

Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an 'A' in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.

Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.

Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

About Spinal Research

Every two hours, someone in the UK becomes paralysed. Globally, more than 15 million people live with paralysis. At Spinal Research, our vision is a world where paralysis can be cured. We fund groundbreaking research to deliver life-changing treatments for people with spinal cord injuries. By backing the brightest minds and fostering innovation, we are driving progress towards what could be the medical breakthrough of the 21st century: curing paralysis. We will not stop until that future is achieved.

Role

We are seeking a proactive and experienced Office Manager who will report to the Head of Strategy & Operations, and be responsible for health & safety, and HR for the organisation. This exciting role will also ensure the smooth running of the office space, support staff wellbeing and team culture, and assist the CEO and Trustees as Secretary to the Borad.

Key Responsibilities

Office Management

• Develop and implement office policies and procedures to ensure compliance with legal, and Health & Safety requirements.
• Serve as the main contact for the office’s building management, and keep staff updated about the premises as needed.
• Maintain and organise the office space and storage unit.
• Provide general administrative support as needed.

Health & Safety

• Act as the Health & Safety Officer for the organisation.
• Collaborate with external consultants to ensure compliance with current legislation, and annual Health & Safety assessments.
• Keep team members informed about office safety, First Aiders, and Fire Wardens; maintain up-to-date records on SharePoint and in the office.
• Attend relevant training to stay current with new legislation.

Human Resources

• Serve as the first point of contact for staff HR matters; including annual leave, sickness, contract changes, and updates to the staff handbook.
• Work with the charity’s external consultant and legal advisors to resolve HR issues.
• Support recruitment by posting job openings, scheduling interviews, and managing candidate communications.
• Maintain accurate employee records.
• Manage onboarding and offboarding processes, ensuring payroll and benefits information is correctly shared.
• Review and recommend employee benefits based on changing team needs.
• Manage the in-house learning portal and ensure all staff training is current and relevant.

Company Secretarial Duties

• Act as Secretary to the Board of Trustees.
• Manage correspondence with the Charity Commission and Companies House.
• Ensure timely submission of required documents and accurate record-keeping on SharePoint.
• Coordinate and schedule Trustee meetings, ensuring all documentation is completed ahead of deadlines.

Skills & Experience

• Excellent communication and interpersonal skills, with the ability to engage effectively at all levels.
• Strong organisational and multitasking abilities, with attention to detail.
• Proven experience as an Office Manager or in a similar administrative role.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook), SharePoint, and other relevant software.
• Solid understanding of HR processes and Health & Safety regulations.
• Proactive, adaptable, and able to solve problems and make decisions independently.
• Willingness to work occasional additional hours as required.

Benefits

• 4 day working week
• Five weeks’ annual leave plus bank holidays (pro-rata for part-time staff).
• Flexible working hours, with core hours between 10am–4pm.
• Hybrid remote working (minimum one day per week in the office, on Borough High Street).
• Private health insurance cash plan.
• 8% pension plan.
• Cycle to Work Scheme.
• Onsite gym.

Job Description

In financial year 2025-26, PCR’s virtual challenges have raised over £2m so far (against a target of £1.4m) with still one more big challenge to go! We are thrilled at the impact this will have for families affected by prostate cancer, and are therefore excited to be expanding the Events & Community team again with this new role.

The Supporter Engagement Assistant will be at the frontline of our virtual challenges stewardship, supporting a rapidly growing supporter base and delivering exceptional supporter experiences. The role is ideal for someone who enjoys building relationships, is highly organised and is eager to develop within a supportive and ambitious fundraising team.

While your focus will be on virtual challenges, you will also gain exposure to the wider Public Fundraising portfolio, with full training and support provided.

Key Responsibilities

Supporter Care & Engagement

• Be the first point of contact for virtual challenge fundraisers, responding to enquires on email, SMS, social channels and phone within agreed timescales.

• Manage supporter relationships and high-quality fundraiser journeys using PCR’s systems and tools, providing thoughtful stewardship that builds long term loyalty.

• Work with the team to continuously improve supporter experience using feedback and data

• Create and maintain FAQs, supporter resources and fundraising materials.

• Monitor acquisition advertisements and appropriately respond to comments.

Administration and database

• Manage stock, including sharing data with our fulfilment house, sending merchandise and replenishing materials.

• Process supporter and financial data accurately, including coding and tracking income & expenditure.

• Support database administration in line with data protection needs.

Teamwork

• Actively contribute to meetings, sharing new ideas and learnings.

• Work with the team to embed our ‘agile’ ways of working, where we all take collective responsibility for the team’s goals and work together to achieve them.

• Be flexible in busy times, getting involved with other projects and tasks across Public Fundraising team as needed.

• Attendance will be required at some weekend and evening events, for which TOIL will be given.

Skills and Competencies

Our ideal candidate would have the following:

• A willingness to get stuck in, proactive problem-solving skills and lots of initiative.

• Very good written and verbal communication skills – the ability to communicate clearly, empathetically, and professionally with a diverse range of people, particularly supporters and patients

• Very good attention to detail (e.g. with data entry tasks) and good IT skills (e.g. web applications and file systems).

• Excellent organisation skills and an ability to identify the best use of time to complete day-to-day tasks.

• Work effectively individually and as part of a team.

• A belief in PCR’s work, goals and our values: innovation, collaboration, accountability and empathy.

Desirable:

• Demonstrable or transferable experience of an administrative or support role, within an office environment.

• Experience working with a CRM system and Microsoft 365 applications (Word, Excel, Outlook etc.).

• A good understanding or interest in events & community fundraising activities

• Ability to handle and process financial transactions.

• Knowledge of the Fundraising Code of Practice and data protection principles (including GDPR & confidentiality).

• Experience assisting with event administration or logistics.

• Experience using social media and digital communication tools (e.g. Miro/MURAL, Canva etc).

How To Apply

Please apply by submitting your CV and a short supporting statement (maximum 600 words) outlining why you would like the role and why you think you’d be a good fit, giving examples of previous experience.

There will be a two-stage interview process. The first interview will be online w/c 16th February, and the second interview will be a more informal in-person interview at our offices in London w/c 23rd February.

For an informal chat about the role, please contact Natalie Robertson, the hiring manager. Contact details available in the full job description.

For more information about our organisation and what we do, visit the Prostate Cancer Research website, The Prostate Progress webpage, and the PCR online patient resource, The Infopool.

PCR is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals regardless of their race, gender, disability, religion/belief, sexual orientation, or age. 

About the Role

Headway East London is looking for a compassionate and motivated Community Support Worker to support adults living with brain injury across our 13 London borough catchment area. You will support members in their own homes and local communities. This is a varied, people-focused role where you will work one to one in the community, helping individuals live with greater independence, confidence and choice.

We have 2 available positions, a full-time role working 35 hours per week and the other part-time, working 25 hours per week.

If you want a role where your work genuinely changes lives, to make a real difference every day and aligns with strong charitable values, we would love to hear from you.

Principal Duties and Responsibilities

1. Conduct support sessions to a regular caseload of members in the community as a lone worker with remote office assistance.
2. You will work to maximise and maintain their autonomy and independence in
   their home environment or within the local community.
3. You will work collaboratively with the member to plan, organise and implement
   daily activities by developing daily and weekly structure and wellbeing plans.
4. You will be responsible for being the first responder, with remote manager
   support, in the event of any incidents, safeguarding issues or behaviour that
   challenges during support sessions.
5. Accompany and support members to appointments with health and statutory
   care providers and provide accurate notes for future reference.
6. Accompany and support members to access social, leisure, educational and
   vocational activities in the community.
7. Maintain a maximum income for members through completing benefit and
   grant entitlement and assist with financial budgeting.
8. Provide appropriate and relevant advice, information and advocacy to members
   and their families. Where appropriate liaise with other professionals and statutory
   and non-statutory organisations to make referrals or signpost to appropriate
   support services.
9. Maintain accurate and factual monitoring notes on our online database and
   report any incidents.
10. Conduct and monitor specific therapy / support / rehabilitation and risk
    management plans in accordance with case managers, therapists and other
    professionals as required.

Key Relationships - Internal and External

Internal: Staff within the Service Department, Members (service users) and their families and carers.

External: External partners

Other

Apply the Headway East London values and behaviours to every aspect of the role at all times.

Protect and enhance the interests and reputation of Headway East London internally and externally.

Commit to the organisational principles of: coproduction equity, diversity and inclusion sustainability.

Headway East London is an Equal Opportunities Employer and we are committed to ensuring that all staff are motivated, skilled and rewarded by their work. We welcome applicants regardless of race, religion or belief, colour, national origin, sex, sexual orientation, disability, age and other protected status as required by law. We promote and protect human rights; they are the foundation of what we do. We want to be an inclusive place where a diverse mix of talented people want to come and contribute their unique strengths and perspectives. We are focused on equality and believe that all the fascinating characteristics that make us different, make us more able to deliver our life-changing work with passion and creativity.

Do you thrive on initiative and balance kindness and understanding with strong organisational skills?   Can you support 24 older women to move from temporary accomodation to their new homes?

The Sheppard Trust provides homes for older women in housing need, and we support them to live independently.  We reduce loneliness and isolation by fostering a supportive community spirit. 

We're planning to move to brand-new, purpose built accommodation near Hampton Court village in Surrey.   Whilst we wait for the build to complete, 20 of our existing residents are temporarily housed in Mill Hill, with 4 housed in Greenford.  Their new homes are expected to be ready in July 2026.   The aim of this role is to support these residents before, during and after our move, as well as to plan, organise and deliver the logistics of the moves.

We're a small friendly team who are currently flexibly hybrid working.  This role is based on 21 hours a week, with two visits per week to Mill Hill and occasional visits to Greenford and Hampton Court.  The rest of the work could be carried out from home if desired.  From July to September when the moves take place the workload will be higher and more on-site attendance may be necessary on move days.   

The right appointment is important to us, so we're willing to discuss proposals for alternative working arrangements including adding additional responsibilities to create a full time role. There will be the opportunity to apply for permanent positions at the  new site if wished.

You’ll bring:

• excellent people skills, and the ability to build trust with a wide range of people
• an understanding of the needs and concerns of older people and the desire to make a difference to their wellbeing
• the ability to work proactively and independently using your own initiative
• a strong commitment to safeguarding. 

We can offer:

• hybrid working
• a salary in the range of £35K – £37.5K pro rata
• membership of the Social Housing Pension Scheme (defined contribution)

For more information please see the full job description and person specification attached.

About the Role

We are looking to appoint an Operations Officer to help build and scale our social enterprise. You will report to the Head of Operations. Operations Officers are a crucial part of our Services Team. You will be the main point of contact for our partner charities, receiving referrals for personalised budgets and processing these on a weekly basis. You’ll be responsible for managing incoming cases, liaising with support workers, providing advice and guidance about each case, light touch financial support, and releasing personalised budgets to clients across our contracts. You’ll work closely with our partners around the UK to ensure our personalised budgets reach as many people as possible and our contracts are a success. 

The ideal candidate is someone who is highly organised, possesses excellent attention to detail, confident in communicating to partners and at ease delivering presentations. We’re looking for people who are proactive, restless for change and want to be part of an innovative solution to ending homelessness for good. 

About Greater Change

Founded in 2018 by Alex McCallion and Jonathan Tan, Greater Change is an innovative social enterprise focused on helping people overcome the financial barriers on their pathway out of homelessness using personalised budgets. We partner with charities and support workers who refer people to us who would benefit from our financial support. The personalised budgets (supported cash transfers) we provide are typically for rent deposits, ID documents, training courses etc.

On average, Greater Change spends £1400 per individual and last year 85% of the people we supported sustained their move into stable housing, saving the public purse over £41,000 per person per annum.

Our goal is ultimately to use personalised budgets as a dignified and effective tool to end homelessness.

Main Responsibilities

1. Manage referrals end to end, including receiving, triaging, and processing cases to ensure timely release of funds to partner organisations.

2. Maintain accurate and up-to-date records on our CRM to track referrals, case progress, and outcomes.

3. Provide financial case planning support for each referral, using a strengths-based approach to support individuals to move away from homelessness.

4. Process weekly payments and maintain accurate financial records, ensuring compliance with internal controls.

5. Liaise closely with support workers in partner organisations to progress referrals and resolve issues.

6. Onboard, train, and support partner charities, including scoping calls, delivery of training sessions, workshops, and bespoke support and resources.

7. Ensure high-quality partnership management across all contracts, including the development of tailored resources as required.

8. Prepare operational and monitoring reports for partner organisations, lead partners, local authorities, and other stakeholders.

Essential Skills, Knowledge and Experience

• Strong organisational skills with the ability to manage a varied caseload, prioritise workload, and meet deadlines.
• Excellent attention to detail with a consistent focus on accuracy and process.
• Proven partnership-building skills, with the confidence and ability to build new relationships and maintain existing partnerships with charities.
• Confident public speaker, with experience delivering presentations and facilitating onboarding sessions, workshops, online drop-ins, and training sessions.
• Proactive approach to communication, including confidence in picking up the phone, engaging support workers, and visiting partner organisations in person.
• Experience writing reports, collecting and analysing data, and communicating findings to a range of stakeholders.
• Demonstrable passion for, and commitment to, disrupting the current housing system and ending homelessness for good.

Desired Skills, Knowledge and Experience

In addition to the essential skills, we are especially keen to hear from candidates who are able to meet some, or any, of the additional experience requirements below:

• Previous experience working in the housing and/or homelessness sector, either at charities, local authorities or similar.
• Previous experience managing and tracking cases, especially supporting vulnerable clients to reach their goals or a positive outcome. 
• A good understanding of the housing system, homelessness, benefits processes and services which support people who are precariously housed. 
• Strong IT skills in particular G-Suite, Canva and Microsoft Office.
• Experience using CRM systems, in particular Salesforce. 

Personal Attributes

• High and positive energy levels; you thrive when working at pace.
• You have high EQ, are a great listener, proactively inviting feedback and curious to hear the ideas of others.
• Willingness to roll up your sleeves, Greater Change is a ‘hands on’ environment.
• Strong team player who can collaborate and work with others to achieve results.

We welcome applications from candidates with lived experience of homelessness.

Why Join Us?

• Salary: £33,275.44
• Up to 5% pension matching
• Hybrid working model at home and in the office - we are an outcomes driven team, so we want you to work in the way that's most productive for you.
• 9 day fortnight (every alternate week is a 4 day week).
• Macbook or PC.
• A work from home budget of up to £250 to buy what you need for your home setup.
• Frequent team lunches, and quarterly team activity days.
• Training budget of £800/year, to upskill on anything directly related to your work.
• A remote working allowance of up to 10 days per year (pro rata).
• A wellbeing budget of £400/year (pro rata). You can spend it on therapy, the gym, a meditation retreat, whatever helps your wellbeing.

How to Apply

If you are ready to help drive change and play an integral role in shaping the future of Greater Change, we would love to hear from you. 

Please apply with a CV and Covering Letter. Your Covering Letter must outline how you meet the Essential Criteria listed above, as well as any relevant desirable skills, experience and knowledge.

Please demonstrate how you reflect our core values and personal attributes throughout your application. 

Application Deadline: Monday 9th February 2026

Interview Date: Rolling Basis - We plan to interview throughout January and February.

We will review applications as we receive them, so we encourage you to submit your application as early as possible.

Candidates may be required to participate in up to 3 recruitment rounds following application. This is likely to be an online test, an interview and a final culture fit held in person in our London office. This may change and prospective candidates will be informed of any changes.

Responsible To: Chief Executive
Location: Remote, but with flexibility to travel for in person meetings
Salary: £38,336 - £44,427 pro rata, per annum (dependent on experience) plus 8% pension contribution
Duration: Permanent established role
Hours: 0.8 FTE (29 hours 36 minutes per week), flexible
 
The Head of the CEO Office will provide leadership to the CEO Office team and serve as a key advisor to the CEO and Senior Leadership Team (SLT). This role will be responsible for the three specialist areas which form the CEO Office: People Services, Governance and Executive Support.
 
This role is responsible for delivering the People Services function for the organisation, including the development and implementation of People Services strategies, plans, policies and processes. You will lead the People Services team in delivering high quality support and advisory services.
 
This post requires the individual to understand, anticipate and react to the organisation’s changing needs, to think critically, make decisions, and offer solutions to problems with expert professionalism, sensitivity, and confidentiality. To implement Butterfly Conservation’s (BC) objectives through leadership of the CEO Office team, setting and managing budgets, targets and workplans while inspiring and enabling staff to achieve their best.
 
Specific Tasks:
 
Delivering the People Services function
 
Responsible for delivering a high-performing People Services function ensuring all interactions adhere to BC’s inclusion and organisational values. To lead, manage and be accountable for the function, including:

• Aligning workload with BC’s Strategy and annual business plans.
• Advising, coaching, and enabling the People Services team to deliver effectively and create an engaging, supportive, and empowering environment.
• Ensure monthly workforce reporting systems are in place and actions followed up where required.
• Lead on Employee Health and Wellbeing initiatives, promoting a culture of engagement and self-responsibility.
• Implement, monitor and evaluate performance management systems and processes.
• In conjunction with the CEO and SLT, procuring external specialist support and/or legal advice as needed to minimise risk to the organisation.
• Act as the escalation point for complex employee casework, including dispute resolutions, disciplinaries, grievances, absence, retirement and redundancy, ensuring that the SLT members’ roles remain objective and that safe formal processes can occur if required.
• Account management for providers of BC’s People Services Workforce Systems, ensuring Service Level Agreements are met and partnership opportunities are maximised including Occupational Health, EAP services, Hireful and BreatheHR.
• Oversee and manage ‘Charity Learn’ BC’s online learning management system, to include setting up annual statutory training for all staff and creating bookable in-house training sessions as required.
• In conjunction with the CEO and SLT, develop and implement a People Strategy to include areas of succession planning, talent management, change management, and staff engagement.

 
Governance, Risk and Management Information & Reporting
 
Accountable for the smooth running of BC’s core governance activities and trustee meetings, including:

• Overseeing the risk and audit process for the CEO Office, bridging as needed between the Finance Directorate and the CEO Office Directorate.
• Ensuring all core legal requirements are met and that the trustees comply with their duties in accordance with the Articles of Association.
• Ensuring relevant statutory returns are submitted to Charity Commission and Companies House.

 
Executive Support

• Ensure the support function to the CEO and SLT is delivered efficiently and effectively, including direct line management of the Executive Assistant to the CEO and SLT PA’s.

 
Management and Development of Team members
 
Responsible for managing a team of five direct reports and undertaking all People Manager duties, including:

• Setting objectives, workload planning, holding 121 meetings and regular reviews.
• Conducting Performance Development Reviews and giving timely direction and feedback.
• Building engagement within the team and creating an environment of trust and wellbeing.
• Coaching and developing team members to ensure professional and personal growth and career development and supporting any training needs.
• Role modelling people management in line with BC’s values and competency framework, setting a good example from the CEO Office.

 
Strategy, Planning and Budgeting
 
Working with the CEO and SLT on the annual and long-term business cycles, including:

• Supporting with the creation of BC’s Strategy as required.
• Creating annual Directorate work plans to deliver actions and outcomes in line with BC’s strategic priorities ensuring teams within your responsibility have clarity and direction.
• Working with Finance to ensure that the function has adequate budget to match the work plans and supporting with budget refresh and reforecasting.
• Supporting the Directorate with workforce planning and resource management as required.
• Responsible for the CEO Office budget.

 
Relationship building, partnering and culture development,
 
Operating as a strong ambassador for BC and the CEO by:

• Cultivating and nurturing excellent working relationships both internally with all colleagues and trustees, and externally with branches, volunteers, partners, suppliers, funders, and sector networks.

 
General:

• Promoting and exemplifying BC’s values (Excellence, Passionate, Inspiring, Collaborative) ensuring they are adopted in all aspects of the role.
• Aligning with the mission and strategic goals of BC; commitment to species conservation, the environment and nature recovery.
• Undertaking any other reasonable duties as required and commensurate with the grade of post.
• Undertaking all duties and responsibilities in compliance with BC policies, processes and code of conduct, role modelling inclusive behaviour to enable a diverse workforce.
• Be cost conscious and respectful of funders’ money. Make good financial decisions to minimise cost and maximise impact by the charity.
• Actively participating in on-going professional development activities, committing to personal and professional growth and development.

 
Candidates must have the right to work and be resident in the UK.

We reserve the right to close the vacancy early before the advertised closing date and time.

Closing date: Sunday, 1 February 2026 at 23:59.
Interviews will be held 9 February and 12 February 2026.
 
REF-226 149