Office support jobs in kingston upon thames, cardiff

About Us

SAVE Britain’s Heritage is a national campaigning charity working to protect historic buildings from demolition and decay. For over 50 years we’ve been at the forefront of the heritage movement, combining high-profile media campaigns, in-depth research, and grassroots activism to champion the reuse of historic buildings and the places they create. 

About The Role

SAVE Britain’s Heritage is looking for a proactive and collaborative Heritage Engagement Manager to strengthen our support for communities campaigning to save historic buildings. 

You’ll take the lead in developing and managing SAVE’s public-facing resources — including the Buildings at Risk Register, ACT NOW! Toolkit and Building of the Month — ensuring they are accessible, impactful and widely used. A key part of the role is working directly with community campaigners, volunteers and students, providing advice and support to help them run effective campaigns, and sharing success stories across SAVE’s networks. 

Working closely with our small team — and alongside our Casework Officer — you’ll help ensure SAVE’s campaigning tools are closely aligned with our strategic aims, from audience development and sector leadership to new partnership opportunities. You’ll also coordinate the annual launch of the Buildings at Risk list, deliver regional engagement activities, and build partnerships with universities and professional networks to foster collaborative initiatives. 

We’re looking for someone with knowledge of planning, conservation and the built environment, proven experience supporting or enabling community groups, and strong communication and project management skills. Experience of partnership development, volunteer coordination are also valuable. 

This is a hands-on role with real scope to shape SAVE’s engagement work and make a tangible impact for communities and historic buildings across the country. If you’re excited by the chance to champion threatened buildings and empower people to act, we’d love to hear from you. 

Deadline: Friday 3rd October 

Interviews: Week beginning Monday 13th October 

Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Walworth and at outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns. 

We are looking for an experienced money advice caseworker to join our friendly and hard-working team to deliver a high-quality debt advice service for local people in Southwark.

This role will provide in-depth debt advice casework and wrap around support for vulnerable local people.

You will have:

• Recent and ongoing paid or voluntary experience of managing your own caseload of money advice and income maximisation cases.
• Ability to write detailed up to date case notes, letters and reports as required in plain English.
• Ability to manage a challenging caseload, meet targets and prioritise work in the face of competing demands on your time.
• Ability to respond sensitively to clients from a variety of backgrounds who are under pressure and negotiate with third parties in order to minimise conflict.

Closing date: 9.00 am Wednesday 17 September 2025

Interviews will take place on: Monday 22 September 2025

For further information and an application pack please click on the Apply button.

We offer a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% salary, and training and development opportunities to continue your professional development.

Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Registered charity no:1070263

“Providing free, independent, confidential and impartial advice”

Digital Learning Lead – UX / UI

Salary: £40,000 per annum
Contract: Fixed term until April 2027
Location: London (EC1M) with hybrid working (1–2 days per week in office)
Hours: Full time (35 hours per week)
Closing Date: 28 September 2025, 5:00 PM
Interview Dates:

• First Stage (online): 14–15 October 2025

• Second Stage (in person): 22 October 2025

Use your UX/UI and digital learning expertise to shape the future of technical education.

At WorldSkills UK, we believe in the power of skills to change lives, boost the economy, and raise the prestige of technical and vocational education. We’re looking for a Digital Learning Lead – UX/UI to play a pivotal role in developing and improving the Learning Lab, our online platform for educators and trainers across the UK’s technical and vocational education sector.

This is an exciting opportunity for a creative, user-focused digital learning expert who’s passionate about supporting educators and driving up standards in teaching and training.

Key Responsibilities

• Lead the design and development of the Learning Lab, ensuring an intuitive, engaging, and accessible user experience.

• Own and optimise the educator journey from first visit to repeat engagement using data, feedback, and testing.

• Collaborate with internal teams and external partners to develop new features and improve platform functionality.

• Apply strong UX/UI design skills to deliver impactful, user-centred digital solutions.

• Manage platform projects, budgets, vendors, and reporting processes.

• Promote high standards in design, accessibility, and inclusivity across the platform.

What We Offer

• Salary of £40,000 per annum

• Hybrid working (with 1–2 days in our London office)

• 25 days annual leave (plus bank holidays), rising with service

• 6% employer pension contribution (with 3% employee contribution)

• Healthcare cash plan & life insurance (3x salary)

• A flexible and supportive working culture

How to Apply

1. Your CV (Word format with identifying details removed)

2. A supporting statement explaining your suitability for the role

3. A separate document with your contact details and confirmation of your right to work in the UK

4. A digital portfolio (PowerPoint or PDF, max 5 slides / 10MB) showcasing your UX/UI work and approach

The Youth Endowment Fund 

Head of Change – Children’s Services  

Reports to: Assistant Director for Change – Children’s Services, Neighbourhoods & the Youth Sector

Salary: £67,900

Contract: 2 year fixed-term – potential to extend. Open to 0.8FTE for the right candidate

Location: Central London, Hybrid*  

Closing date:12pm on Wednesday 24th September 2025

About the Youth Endowment Fund

We’re here to prevent children and young people becoming involved in violence. We do this by finding out what works and building a movement to put this knowledge into practice. 

Last year, 244 people in England and Wales tragically died after being assaulted with a knife. Of these, 32 were children. Every child captured in these numbers is an important member of our community and society has a duty to protect them. Even when violence doesn’t strike directly, we know that the fear of violence has a terrible effect on children’s lives.

The Youth Endowment Fund exists to try and permanently change things. To succeed, we must build an exceptional body of knowledge about violence affecting young people and how we reduce it. This knowledge has to be both rigorous and highly relevant to those making decisions about how to support vulnerable young people. We need to find out what works and what doesn’t through evidence synthesis, data analysis and qualitative research into children’s lives. We need to convert this into highly accessible content on what works, how delivery organisations need to change their practice and how the systems they operate in need to be reformed. We then need to work with the right people that can make change happen, across systems, policies and practice, to have a real impact on reducing violence affecting children’s lives.

   

Key Responsibilities 

We build demand and interest in evidence across the Children’s Services sector 

This will include: 

• Running events, speaking at conferences and curating webinars to bring evidence to life for practitioners 
• We have great relationships with the people who can make change happen.  

This will include:

• Developing great relationships with senior policy makers, sector leaders and experts, including representing YEF in external meetings and speaking at events.
• Managing a Strategic Advisory Board of leading experts across the children’s services sector and keep members onside and excited about our work.

We deliver our children’s services system recommendations. 

This will include:

• Helping to identify the right recommendations at a system level (such as changes in policy, regulation, inspection, funding, or guidance) that make it more likely highly vulnerable children get access to the right support at the right time. 
• Work out the best way to make our system recommendations happen (due for publication in December 2026) and then do it – persuading the key people to make changes that make a difference.
• Tracking progress carefully, being thoughtful and creative about when and how to change the plan.

We work out the most effective ways to connect people with the evidence, then make those things happen. 

This will include:

• Helping children’s services leaders change how they plan or provide services to better protect children from violence, based on the YEF Children’s Services Practice Guidance – due for publication in May 2026. 
• Creating a plan to get people to follow our guidance, using what we know about how they think and behave. 
• Creating practical tools and resources that help leaders put evidence into action 
• Continuously testing and improving our approach to get better results. 

As a senior member of staff in the organisation you also: 

• Build a culture where it is natural to perform well and support colleagues brilliantly.
• Contribute to setting the strategy, delivering results, and building and modelling the culture that we need to succeed.

About You

You are this sort of person: 

• You know how to make change happen. You combine analytical sharpness with emotional intelligence and real-world experience. You understand why people resist change – and how to move them through it. You’re curious about human behaviour and what drives decision-making. 

• You bring deep experience of the children’s services system. You’ve worked at a senior level in or with children’s services – potentially commissioning support for young people at risk of or involved in violence. You understand how Directors of Children’s Services and other senior leaders think and know how to navigate and influence within the system. 

• You communicate complex ideas clearly. Whether speaking or writing, you break down complicated concepts in ways that make sense to different audiences – without oversimplifying. You bring clarity where others bring jargon. 

• You get things done. You’re organised, delivery-focused, and produce high-quality work, even under pressure. You work independently and to a high standard. 

• You build trust and connect with people. From government ministers to social workers, CEOs to 15-year-olds – you know how to listen, build rapport, and make people feel heard. You’ve led meetings, made strong introductions, and bring people with you. 

• You think big and adapt fast. You’re a strategic thinker who can see the big picture without losing sight of the detail. You’re logical, creative, and open to challenge – always testing and refining your ideas.  

• You understand young people. You get what life can be like for vulnerable young people and you understand the systems and organisations around them. Ideally, you’ve seen this first-hand, whether professionally or personally. 

• You’re committed to equity, diversity, and inclusion. Not just in theory – but in how you work, who you listen to, and what you prioritise. 

You must have this sort of experience. 

• Delivering concrete change in practice or systems that improved children’s lives. You have significant experience in leading behaviour, practice or policy changes within a children’s services setting. You can show how these have been effective in delivering tangible change.  
• Leadership experience in the children’s services system. You’ve worked at a senior level in or with children’s services - especially local authority children's services, commissioning and/or children's social care policy, and you understand how to navigate and influence within these complex systems.

• Firsthand knowledge of the system that supports highly vulnerable children, particularly those at risk of or involved in violence. You understand the barriers these children face and what it takes to get them the right support.

While it’s not a criterion, we’re especially interested to hear from applicants who have lived experience of youth violence.   

It’s also important to us that the people we hire do not discriminate. We believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background.   

   

Hybrid Working Details 

The office is based in Central London. Those living in and around London are expected to be in the office for a minimum of 2 days per week. If you live outside of London and work remotely, you’ll be expected to work from the London office 2 days per month.     

As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at the interview stage. 

   

To Apply

To apply, please send a CV, your answers to the three questions below and complete the monitoring form by clicking on "Apply for this" button by 12pm on Wednesday 24th September 2025.

When applying for this role, please ensure that your cover letter can answer, within a maximum of 1000 words, the following questions:   

Improving practice or systems 
1. Can you describe a time when you successfully supported children’s services leaders to improve practice or systems? Please include the scale and context of your experience. (maximum 500 words) 

 Developing strategy 
2. Please provide an example of a strategy you developed from scratch and implemented independently. What did you do, what was the impact, what did you learn? (maximum 500 words) 

 Personal and professional experiences in violence prevention 
3. What personal and professional experiences have shaped your understanding of the children’s services sector’s role in preventing violence? (maximum 500 words) 

Interview Process 

This will be a 2-stage interview process. The first stage interview will take place on 9 and 10 October 2025

The second stage interviews are currently scheduled for the week commencing 13 October 2025. 

PLEASE NOTE: We do not sponsor work permits and you will be required to provide proof of your eligibility to work in the UK. 

Benefits Include 

• £1,000 professional development budget annually 

• 28 days holiday plus Bank Holidays

• Employee Assistance Programme – 24hr phone line for free confidential support • Volunteering days - 4 half days per year

• Death in service - 4 times annual salary

• Flexible hours. Core office hours 10am – 4pm

• Financial support including travel and hardship loans

• Employer contributed pension of 5% 

Personal Data   

Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.   

  

This vacancy is restricted to Black and minoritised women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

We reserve the right to close these adverts early if we have sufficient interest, so early applications are encouraged.

The Senior Immigration Solicitor (Violence Against Women and Girls & Migrant Justice) will lead on complex immigration casework and strategic legal interventions, with a particular focus on supporting Black, minoritised, and migrant (BMM) women affected by violence against women and girls (VAWG), especially those with insecure immigration status or no recourse to public funds (NRPF).

This is a senior role requiring a high degree of professional autonomy, decision-making, and initiative. While the postholder will be formally accountable to the Head of Community Engagement and Legal Services, they will operate with minimal day-to-day supervision, taking a lead in shaping casework strategy, driving systemic change, and strengthening SBS’s legal offer.

By joining our team, you will be at the forefront of the fight for equality and justice, making a tangible difference in the lives of those who need it most.

Why work with Southall Black Sisters?

Southall Black Sisters is committed to providing a supportive working environment, where team members feel valued, empowered and safe. To that end, we provide an excellent package of employee benefits including:

• Generous annual leave entitlement 
• Hybrid working 
• Enhanced pension contribution
• Enhanced sick pay
• Subsidised public transport season ticket
• A comprehensive Employee Assistance Programme, including access to confidential support from MBACP therapists 
• Clinical supervision with an MBACP therapist to explore issues arising from casework
• A focus on continued learning and development through accredited training delivered by experts in their field
• Organisation-wide away days
• Career development pathways and support
• The opportunity to learn and grow within an organisation renowned for inspiring political activism and campaigning successes
• Employer eye care scheme

To Apply

Submit a completed application form along with the optional equal opportunities monitoring form by the application deadline. Please do not send us your CV as this will not be considered.

Please note, incomplete applications will not be considered.

Interview date: 24 & 25 September 2025

Westway Trust is seeking an enthusiastic part time Gardener who will take immense pride in the maintenance and development of the grounds and gardens across the Trust's 23 acres of land. You will be an effective, efficient and safety conscious gardener who ultimately will ensure the Trust's grounds and gardens and green spaces are always kept healthy and beautiful. This role will be critical to ensuring management of a vibrant, diverse and thriving estate.

Key responsibilities of the role include but not limited to:

• Gardening duties will include: Planting, monitoring the health of all plants and green spaces, watering and feeding plants, pruning trees and shrubs, fertilising and mowing lawns, weeding, dealing with pests and diseases, and keeping green spaces and walkways clean and clear of debris and litter / waste. 
• Working as part of the Grounds and Gardens team to maintain and improve soft and hard landscaping on Trust land as directed.
• Assisting in keeping Westway Trust’s land clean and tidy and reporting any damage.
• Co-operating with the Facilities Team, Events Team and other Westway Staff to deliver support to events as part of the wider organisation.
• Welcoming volunteers and community groups onto the estate to learn from the Grounds and Gardens team.
• Ensuring all relevant Health and Safety standards are adhered to with regards to personal safety, and the safety of members of the public using the gardens.
• Being responsible for the proper use, maintenance and safe storage of all plant, machinery, tools and equipment such as leaf blowers, strimmers, hedgecutters, graffiti removal equipment and mowers.
• Undertake planned and unplanned garden maintenance work on Trust grounds as directed.
• Engaging positively with the public and the diverse community in North Kensington and in accordance with our Equalities policies.

Knowledge and Experience:

• Experience as a gardener.
• Good communication skills and team working skills.
• Ability to work using initiative and be proactive, reliable and flexible.
• Good knowledge of plants, horticulture, horticultural processes and good plant identification skills.
• Practical ability to use and maintain tools.
• Experience of working in public open spaces.
• Knowledge of relevant health and safety procedures.
• Experience of managing greenhouse/indoor plants and plant propagation.
• Knowledge of pests and diseases and how to eliminate them.
• Demonstrable commitment to biodiversity and improving green spaces.
• Demonstrable understanding of the needs of diverse communities and a commitment to equality of opportunity.

Desirable:

• Driver’s license

Benefits of working for Westway Trust:

• Great location in the heart of Portobello, North Kensington
• Investor in People (IiP) employer
• Generous holiday entitlement of 25 days (pro-rated for part-time staff) per year + statutory bank holidays
• Free gym membership at health club one minute walk from the office
• Pension scheme
• Life Assurance
• Sick pay scheme
• Season ticket / bicycle loan
• Free eye test voucher

The application deadline is Sunday 14 September 2025 when applications will be reviewed and shortlisted for interview.  However, we reserve the right to close the application early.  An early application is strongly recommended.

The Philharmonia Orchestra is seeking an organised, analytical and proactive Development Research and Operations Manager (DROM) to support the growth in fundraising activity of a busy and ambitious orchestra. The post-holder will deliver high-quality philanthropic research, pipeline and CRM management, the creation of donor briefings for individual, corporate and trust supporters, and horizon scanning for new and future opportunities. 

As the department’s research and CRM lead, the DROM will generate prospect research on those suggested by senior volunteers (Board, Development Board etc.) and those identified in our database, Tessitura. They will support fundraisers across giving streams to create engagement and cultivation plans, and act as the pipeline management champion for the team. The DROM will support fundraisers to ensure activity and contacts is logged consistently, working closely with the Head of Development to monitor KPIs, track and record income and maintain accurate donor and donation records. 

This position is central to ensuring that frontline fundraisers can focus on income generation, supported by robust operational processes, accurate data, and high-quality research. 

This role reports to the Head of Development and will work closely with the Senior Development Manager (Philanthropy) and Director of Development. The work of the Development team is actively supported by the Philharmonia’s Development Board. 

Key Responsibilities 

Research and Pipeline Development:

• Identify, qualify and research prospective major supporters, including individuals, corporates and trusts

• Prepare tailored profiles and high-quality briefings to staff and senior volunteers for meetings and events

• Maintain and refine the prospect pipeline, ensuring clear pipeline management stages and next actions for prospects

• Conduct due diligence research as required for donor engagement

• Implement improvements to pipeline management process 

• Track sector trends and philanthropic activity to inform prospecting and cultivation

CRM, Data and Insights:

• Be the Tessitura CRM and financial process (such as Direct Debits and Gift Aid) lead for the Development team, maintaining accurate, timely, and GDPR-compliant records

• Develop and implement systems, workflows and reporting tools to support a data-led fundraising approach such as in membership acquisition

• Produce regular income and pipeline reports that support departmental planning and forecasting

• Generate guest lists and attendee profiles for events

Department Operations:

• Support the Head of Development with the timely production of proposals, reports and other donor communications

• Work with the Learning and Engagement department to identify and promote opportunities that support fundraising, such as project visits, project pipeline and evaluations. 

• With colleagues, ensure the smooth scheduling and preparation for donor meetings and project visits

• Support the Head of Development and Director of Development in preparation of materials for Board, Development Board and other strategic meetings.

• Reporting and Administration:

• Support the Head of Development in regular moves management and revenue reporting across the department

• Create and maintain updated gift processing workflows including invoices, bank transfers, reconciliation and reporting

• Ensure the highest standard of data capture, financial processes and record-keeping, consistent with GDPR and best practice

• Ensure accurate and up-to-date records and fulfilment of donors’ accreditation and recognition requirements

• Represent the Philharmonia at events and externally when required

• Support the work of the Department and other duties reasonably required by the Philharmonia

Skills and Qualifications

Essential:

• Understanding of different fundraising income streams and the donor cultivation cycle

• Experience of philanthropic prospect research and data analysis

• High levels of organisational skills and attention to detail

• Understanding and experience of using a CRM database (Tessitura is an advantage)

• Understanding of fundraising and data protection regulation (including HMRC Guidelines, Gift Aid, GDPR and the Fundraising Regulator)

• Experience in handling financial and transactional data, and producing financial reports

• Ability to manage multiple and competing priorities

• High-level of IT literacy, including the Microsoft 365 suite.

• Exceptional interpersonal and communication skills (verbal and written)

• Interest in and appreciation of the arts

Desirable:

• Experience in a similar role within a fundraising team from the arts and cultural sector

• Knowledge of the Philharmonia and its work; understanding the opportunities and challenges in the orchestral sector – including as this relates to funding opportunities

• Experience in major fundraising campaigns

JUSTICE is looking for a motivated and organised Communications Officer to help us build a fairer UK justice system. The postholder will translate complex legal issues into compelling, clear writing, and believe in the power of communication to change minds and build broad support for change.

The postholder will communicate JUSTICE’s work to our key audiences using press, digital media, and printed publications, and will report to the Head of Communications. Responsibilities include working with journalists to gain coverage, managing our website and social media accounts, and producing printed materials. You will play a key role in communicating our work and improving engagement with our members and supporters. 

JUSTICE is a law reform charity working to build a fairer UK justice system within everyone’s reach. Over our 68-year history we have transformed the legal landscape for the better, led by evidence, expertise, and a focus on practical solutions. Our work spans the whole justice system – from family and housing law to policing, benefits decision making, and more – touching the lives of people across the country.  

We are a founding member of The Justice Hub, situated next to St Paul’s Cathedral in London. We also have staff based in other locations including Manchester, Sheffield and Edinburgh. As a UK wide organisation, we are keen to support team members from all over the UK and this role can be fulfilled in a hybrid way. Our London base has hot desks dedicated to JUSTICE and access to meeting rooms, and we work alongside other like-minded charities in the justice sector as part of the Hub. 

All team members are expected to join the ‘in-person’ days in the office (roughly 5 days a year) but otherwise we encourage and support flexible working. In addition, this role requires a minimum of 1-2 days per month working in our London office. Alongside flexible working conditions, every member of staff is entitled to 27 days annual leave plus an additional two days of leave to look after your wellbeing and to celebrate your birthday. We also close the office between 25 December and 1 January (inclusive), which is addition to the annual leave mentioned above.

In addition to annual spinal salary increases, we review salaries according to inflationary changes on an annual basis, contribute 8% to your pension for the first 2 years, rising to a 10.5% thereafter, and offer generous parental and dependency-related leave. As part of looking after your wellbeing, we also provide access to an Employee Assistance Programme. 

The candidate pack can be found on our website.

To be considered for this role, please complete the application form, which can be found on our website. This is a readvertisement of this role; if you previously applied for the role, please do not resubmit the same application.

Please note you cannot save your progress on the application form and return to it later. To see the questions in advance please download them on our website.

If we receive a very high number of applications, we will use applicants’ CVs and answers to the question ‘Give an example of a piece of writing you are proud to have written and why’ in the application form to do an initial sift.

Please do not submit answers to the questions by email, they will not be considered.

Deadline for applications: 11pm, Sunday 14 September 2025. Interviews will likely be held in the week commencing Monday 6 October 2025. Candidates will be required to complete a short written task as part of the interview process.

Our new Operations Support Officer will provide high-quality operational and administrative support across HR, systems, recruitment, events, and record-keeping, ensuring our processes are efficient and effective. 

You will bring excellent attention to detail, strong organisational skills, and confidence with digital tools, and be comfortable working both independently and collaboratively in a remote based team.

Deliver a range of mental health focused services for young people aged 8-19 (21 for SEN) year olds, with a particular focus on ages 8-12, in Gospel Oak and its surrounding areas in the London Borough of Camden to help young people grow their awareness on mental health and to support each young person developing into happy, healthy, and aspired individuals.

This role will support the delivery of operational efficiencies and process improvements throughout the NT and reporting for external stakeholders such as ACE

The Business Operations and Support Project Lead will support the delivery of projects across the National Theatre to optimise cross organisational working including improving processes and efficiencies.  This role is crucial in supporting key sustainability objectives within the Entertain and Inspire Strategy.

They will be responsible for the leading the delivery of strategic projects that will enhance operational efficiencies across various business operations functions, including Finance, IT, and People. This includes planning, coordinating, and overseeing projects assigned to the Business Operations and Support team.

The successful candidate will have the following: 

• Demonstrable experience in a similar operational role
• Strong analytical, problem-solving, and decision-making skills
• Experience managing projects from conception to completion
• Strong excel skills with ability to analyse data (eg pivot tables, linking data sets and look ups) and create reports that include charts and graphs
• Proficient in Office 365 products including Forms, Booking, PowerBI and Power Automate

If that sounds like you, this may be the role for you!

The closing date for the receipt of a completed application is Sunday 14th September 2025 at 11:59pm

Are you passionate about making a real and lasting difference to the lives of young people in London?

The Role

An exciting opportunity to be part of a LGBT+ support service.The successful candidate will provide effective person-centred support to LGBT+ people living in Causeway’s specialist LGBT+ supported housing.Support clients to achieve tangible progress in areas such as tenancy management, independent living skills and training/education.Support LGBT+ clients to develop greater self-esteem and self-confidence. Equip clients for independent living and move-on to more independent accommodation.Develop support plans with individual clients that reflect their ambitions and aspirations with clear actions for achieving these. Contribute to risk assessment and safeguarding plans. Ensure clients settle into their accommodation and become familiar with the local area. Work closely with the Housing Team to ensure residents are complying with the terms of their occupancy agreements. Contribute to client involvement within the LGBT+ supported housing service. Be aware of trauma informed working, particularly with regard to trauma experienced by LGBT+ people. Ensure clients are linked into appropriate support services and sustain engagement with services. 

Our Organisation

You will work a combination of office, client-home, community, and home-based working. Causeway is a 4-day week employer, so you will work 32 hours over 4 days a week. Causeway is a London living wage employer. You will receive a 6% pension contribution, rising to 12% after two years service. We also offer an employee assistance programme that provides free financial, legal, and mental health advice and support to our employees. We provide core training, and continuous learning and development throughout your career with us. Travel schemes such as cycle to work and travelcard loans are also available.

About You

You will have experience of working in support, supported housing or advice services. You will have experience of supporting young people to develop aspirations and form healthy relationships. You have a drive for and commitment to equal rights and diversity. You have knowledge of the issues confronting young people and the needs of vulnerable homeless people in general, with a sound knowledge of safeguarding and risk assessments. You love to work in a client- centred way and plan your work and deadlines to get the best for your clients. You are flexible, creative, and offer a personalised approach to your clients. You are a team-player, and you are passionate about driving your own performance and development at work. 

Do you want to lead a service that changes lives?

As Team Leader , you’ll guide dedicated teams, strengthen partnerships, and deliver support that makes a real difference to individuals and communities. 
You’ll be at the heart of a mission to prevent suicide, empower recovery, and ensure every person who reaches out gets the care and support they deserve.

Benefits

• Competitive salary of £38,889 per annum
• Hybrid working with flexibility to balance home and office-based work
• Commitment to your professional development, with ongoing training and progression opportunities
• 25 days annual leave plus bank holidays (pro rata)
• Supportive, values-led workplace with a focus on staff wellbeing
• Be part of a passionate, multi-disciplinary team making real change in London

What you’ll do as Team Leader 

• Lead and develop suicide prevention and support programmes, alongside wellbeing and financial empowerment initiatives
• Build and maintain partnerships with mental health, bereavement, and community services across London
• Manage and inspire staff, creating a culture of collaboration and high performance
• Ensure services deliver outstanding, person-centred support with strong safeguarding and risk management practices
• Oversee budgets, ensuring cost-effective delivery and alignment with strategic goals
• Monitor performance, track outcomes, and continually improve service delivery

About you You will bring:

• Experience in leading teams and managing services in the non-profit, social care, or mental health sector
• A proven ability to build partnerships and influence stakeholders
• Knowledge of mental health recovery, peer support models, and safeguarding of vulnerable adults
• Strong skills in budget management and data reporting
• Excellent verbal and written communication skills, with a creative and solutions-focused approach

This charity are a leading community-based mental health organisation, partnering with the NHS and local authorities to deliver innovative services across London. They focus on early intervention and prevention, while also supporting people with moderate to severe mental health needs. The team culture is inclusive, collaborative, and dedicated to making a difference every day.

Inclusion statement They welcome applications from people of all backgrounds, cultures, and experiences – including those with lived experience of mental health challenges. They are committed to creating a diverse and inclusive workplace where everyone feels valued and supported.

Apply today – interviews may be scheduled as applications are received, so please do not delay in submitting yours.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Job Title: Central Clinical Administrator

Salary: c. £28,750 (including London weighting) per annum

Hours: 1 FTE, 37.5 hours per week, Monday to Friday, 9:30am to 5:30pm

Contract type: 12-month fixed term contract, with the potential to become permanent

Location: London

The Charity

James’ Place works to save the lives of men in suicidal crisis. We are a charity offering free, life-saving therapy to suicidal men at our centres in Liverpool, London and Newcastle.

James’ Place was set up by Clare Milford Haven and Nick Wentworth-Stanley in 2008 after their twenty-one-year-old son, James, died by suicide ten days after a minor operation. James had no history of mental illness or depression and had sought urgent help for anxiety and suicidal thoughts, but didn’t find it.   

James' Place was set up to make the experience of finding help as easy as possible. We offer men who are experiencing a suicidal crisis a brief, intensive, therapeutic intervention in a safe environment. Men who walk through the door at James’ Place will be in a space where they feel valued and respected.  We provide a calm and peaceful environment both inside the centres and in our outside spaces, accessible to men who visit us as well as their friends and families.  The first James’ Place opened in June 2018 in Liverpool, the first of its kind in the UK. In 2022 we opened a new centre in London and in early in 2023 we launched an appeal to raise over £10m to fund three more centres across the country. Our third centre opened in Newcastle at the beginning of 2024, and we are currently raising funds to open a James’ Place in Birmingham.  We have treated over 3,600 men in suicidal crisis to date.

The opportunity

This is an exciting opportunity to join our administration team during a time of growth and development across the charity. The successful candidate will take a key role in ensuring our operations and administration processes run as smoothly and efficiently as possible through central administration cover and project work.

Person Specification

You will be joining a small, dedicated, administration team at James’ Place and will regularly connect with the wider clinical and management teams. Whilst based within our London centre, your work will cross-cover all our centres and teams. This role requires someone with both excellent organisational and people skills with the ability to communicate, both verbally and in writing, with a range of stakeholders including men in distress. Your administration skills will be vital, and you will be able to work with a broad range of IT, including shared Outlook inboxes and calendars. You will feel comfortable using the full Office 365 suite and have the necessary organisation skills to maintain the highest standards of record keeping.  You will support the wider teams to deliver our effective intervention, therefore an ability to work collaboratively is essential. You will be able to work proactively and have a high level of attention to detail.

Skills, Knowledge, and Experience

Essential

· Strong communication skills, both written and verbal

· Excellent interpersonal skills with the ability to remain calm and caring in challenging situations

· Ability to manage time effectively, prioritise workload and meet deadlines

· Ability to maintain accurate records and follow set procedures

· Strong IT skills with the ability to learn new systems quickly and efficiently

· Knowledge of relevant Data Protection Regulation

· Promote people’s equality, diversity, and rights

· Ability to demonstrate and engage with James’ Place values: Focus, Bravery, Compassion, Hope, Respect, Professionalism

· Knowledge and understanding of safeguarding procedures

· A commitment to working with men who are experiencing a suicidal crisis, as well as their supporters

· Ability to work in a therapeutic environment

· A high level of attention to detail

· Ability to maintain your own personal safety and the safety of colleagues and visitors to the centre

Desirable

· Experience of working in a therapeutic environment or health-based setting

· Knowledge of relevant Health and Safety procedures

Principal accountabilities of the role

Central Administration

· Covering daily administrative tasks and duties across all centres including:

· Being the first point of contact for referrers and men in distress, greeting visitors, answering the phone, booking appointments, and responding to email enquiries.

· Dealing with enquiries over email and telephone, scheduling/amending appointments and taking messages as required.

· Speaking to men in distress who have contacted the centre and, where appropriate, taking self-referrals over the phone.

· Processing referrals and maintaining accurate records at all times in line with our administrative procedures.

· Supporting users of the service to access information about other agencies.

· Maintaining a safe and tidy environment in all areas of the centre and monitoring/replenishing stocks.

· Completing electronic filing, shredding, and general office admin.

· Providing admin support to the wider team as required e.g. recording and sharing meeting minutes.

· Maintaining an effective appointment system ensuring all the resources at James’ Place are used efficiently.

· Recording and collating data to support the effective evaluation and monitoring of James’ Place.

· Providing occasional administrative support to the Centre Managers, Heads of Centre, and the Senior Management Team. 

· Treating every person who contacts us with respect and offering them support in line with our values, policies, and procedures.

· Following Health and Safety procedures around safety alarms, security, heating, lighting, electrical equipment, and lone working.

Project Work

· Supporting Centre Managers and Heads of Centre with specific project work including:

· Clinical Quality Governance

· Safeguarding and Incident Reporting

· Compliments, Concerns and Complaints Monitoring

· Data Collation and Evaluation

· Clinical Partnership

We offer:

· Generous pension scheme 

· Family friendly policies

· Death in service insurance scheme 

· Enhanced holiday allowance with incremental rises after qualifying period 

Closing Date: 18/09/2025

Interviews: Week Commencing 22/09/2025

To apply, please submit your CV with a cover letter explaining why you are applying for this role.  Please see details on our website. It is important to demonstrate you have the knowledge, skills and experience we are looking for in your CV and cover letter. Please keep your cover letter to less than 2 sides of A4.

Any job offers made are subject to the receipt of two relevant satisfactory employment references.

We expect this to include one from your most recent or current employer. Any job offers made are also subject to a satisfactory DBS check and a Right to Work in the UK check.

James’ Place is committed to promoting a diverse and inclusive community. Our aim is that no job applicant, temporary worker, or employee receives less favourable treatment on the grounds of age, disability, gender and transgender status, race and ethnicity, religion, and belief (including no belief), marriage or civil partnership status or sexual orientation.

If you have a disability which means you'd benefit from any adjustments to the interview process to help you perform at your best, please do let us know in advance.