Online support professional jobs

Location: London Hybrid (EC1V 2PT). We would also be happy to consider home-based candidates anywhere across England, Scotland and Wales. Reasonable travel expenses would be reimbursed where home-based.

Salary: £32,374 - £34,013 (London hybrid) £29,788 - £31,296 (Remote) depending on experience

Contract: Permanent, Full time (35 hours a week – Monday to Friday). Part time applications (4 days a week or as a job share) would also be considered.

Start Date: As soon as possible

I CAN is the UK’s leading children's communication charity. We exist to help the million-plus children in the UK who are struggling with speaking and understanding language right now. Each year we design programmes that support more than 15,000 children and we train over 6,000 people who work with children to develop their speaking and understanding.  Our two outstanding schools help children with the biggest communication barriers to overcome them.  We support families to develop their child’s speaking and understanding, and we push for the government to change policies to improve the life chances for children who struggle with their speaking and understanding

We are seeking an enthusiastic and committed Project Support Manager to join our small team in central London. You will have the opportunity to work on a variety of projects across the organisation and have a leading role in the development of I CAN's future online approach to supporting practitioners to be able to help children with difficulties with speaking and understanding language. You will have a key role to play in supporting the Communication Consortium of 36 speech, language and communication focused organisations and engaging with our academic partners who support our What Works Database. You will have opportunities to bring creative approaches to the way we plan and develop our projects.

We are keen to hear from you if you have:

• Excellent communication skills
• Experience of establishing systems and procedures to support project implementation
• Experience of using a range of project management methodologies
• A highly collaborative working style, and
• Some line management experience / ability to support the professional growth and development of others

Does this sound like you? We would love to hear from you if that is the case.

In return we offer you:

• An inclusive and supportive environment
• Hybrid working as well as the tools to work from the office and from home
• Access to our employee benefits programmes (Perkbox and Pension Scheme)
• A range of employee wellbeing interventions
• An investment in your personal development

To apply, please submit your up-to-date CV and a covering letter of no more than two pages, addressing how you meet the criteria outlined above by 9am, on 18 July 2022. Interviews will take place on 26th July 2022. Download the job description and the recruitment pack for more information.

I CAN works within the government’s Covid-19 guidelines.

We serve children and young people from all backgrounds and strive to represent the same diversity in our workforce. We strongly believe there is unity in diversity and are committed to create an inclusive working environment for all. We are under-represented by people who are from ethnic minority backgrounds and those who identify as being from the LGBTQ+ community. We particularly welcome applications from all suitably qualified people from these backgrounds. If you are excited about making an impact in children’s lives, we would love to hear from you.

Please note that we will not close applications before this time and date as we recognise that candidates put a lot of time and effort into making an application and we want to give each of you the time and space to put in an application you feel proud of.

Please note that we will not shortlist candidates who do not submit a CV and a supporting statement.

Due to the volume of applications we receive, unfortunately, we are not always able to respond to every applicant. If you have not received a response within one week after the closing date, you have not been successful on this occasion.

We are committed to safer recruitment practices and to safeguarding and promoting the welfare of all children. We expect all staff and volunteers to share this commitment. This post is subject to an enhanced Criminal Records check.

We are looking for someone who is outgoing and enthusiastic to join our Supporter Care team, who will carry out essential supporter engagement and administrative activities associated with marketing campaigns, donations, fundraising events and requests for materials. With previous experience of providing excellent customer service, you will have the ability and confidence to communicate with a variety of people, engaging with supporters by phone, email and in writing about a wide range of enquiries. 

The Supporter Care team at Alzheimer’s Research UK is often the first point of contact in the charity for supporters, potential donors and members of the public. The Supporter Care Administrator works alongside five other team Executives handling supporter enquiries, processing donations, and thanking supporters to ensure an excellent standard of customer care and to generate the maximum amount of income for dementia research. This role This role reports to the Senior Supporter Care Officer (SSCO) and ensures that the team successfully deliver an efficient and a first-class supporter experience for the charity.

Main duties and responsibilities of the role:

Supporter engagement

• Answering inbound telephone calls; responding to a wide range of enquiries including marketing campaigns, donations, fundraising events and requests for materials.
• Managing email enquiries, either by responding or forwarding as necessary.
• Responding to written enquiries received in the post.
• Making outbound telephone calls in order to increase the value of, or to retain supporters; including thanking, obtaining Gift Aid declarations and reactivating lapsed donors.
• Recording feedback received by the charity and assisting in the resolution of complaints
• Champion high quality supporter care, ensuring that all supporters and members of the public have an excellent experience when contacting the charity.

 Donation processing, database and general administration

• Processing donations from telephone calls and mailings, acknowledging supporters appropriately.
• In Memoriam giving; sending out materials, processing donations and sending appropriate acknowledgements to donors, Funeral Directors, and the Next of Kin.
• Regular giving; processing new Direct Debit instructions and Standing Order payments, amending and cancelling gifts as necessary.
• Processing and thanking donations relating to regional fundraising and sporting events.
• Ensuring the integrity of the database (currently Raiser’s Edge), by amending supporter details as necessary.
• Opening and batching incoming post
• Updating team procedures as required
• Archiving, scanning and filing documents

What we are looking for:

• Experience of working in a customer facing role.
• Experience of handling queries and complaints.
• Confidence working with computers – good knowledge of Word, Excel, Outlook and CRM databases.
• Excellent written and spoken communication skills.
• Engaging and professional telephone manner.
• Ability to work with a high level of accuracy and attention to detail.
• Good organisational skills and the ability to prioritise workload.
• Professional and hard-working team player.
• Outgoing, enthusiastic and able to remain calm under pressure.

Additional Information:

Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abingdon, Cambridge, CB21 6AD. 

Salary: Circa £22,000 per annum, plus benefits

Please download the Vacancy Pack for more information.

The closing date for applications is the 17th July 2022, with interviews likely to be held week commencing the 25th July 2022. We would encourage you to submit your application at the earliest opportunity as the closing date may be brought forward at any time. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone is able to be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures.  Should you need any adjustments to the recruitment process, at either the application or interview stage, please contact us via the channels on our website.

How to apply:

Please create an online account using our Online Recruitment System which can be accessed through our Job Vacancies page. You will be able to attach your CV and covering letter to your application and track the status of your application.

When applying for this role, it will be known as Supporter Care Executive.

About Alzheimer’s Research UK:

Alzheimer’s Research UK is the UK’s leading dementia research charity dedicated to diagnosis, prevention, treatment and cure. Backed by our passionate scientists and supporters, we’re challenging the way people think about dementia, bringing together the people and organisations who can speed up progress, and investing in research to make life-changing breakthroughs possible.

You will be part of an organisation that has been recognised nationally as an outstanding place to work. In 2021, we were listed 69th in the prestigious 100 Large Best Companies to Work For.  We were also awarded a 2-star accreditation by Best Companies, recognising outstanding levels of workplace engagement and were listed in the 75 Best Companies to Work for in the East of England and the Charity’s 30 Best Companies to Work For.

To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK

MISSION OBJECTIVE

The Community Support and Insight (CSI) Team puts the 38 Degrees community of supporters in focus, by listening to and understanding their views, priorities and experiences, so that 38 Degrees can better reach and mobilise a powerful, broad community to create change and tell a compelling, story about the fairer, more respectful and sustainable country we want to become.

We lead on representing the views and real life experiences of our audiences so that supporters can be front and centre of our campaigns, and we deeply understand who is part of our community - bringing data that makes our campaigns more impactful and supporter-driven, and ensuring campaigns better resonate with our broad, representative community and beyond. We amplify these findings for use internally and externally. 

The CSI Officer, reporting to the Head of CSI, delivers a full-range of activities, from providing a high quality service and experience to 38 Degrees' community of supporters and stakeholders, to collecting and  reporting on relevant data and information and providing analysis of what we hear from the community of supporters and target audiences

The Officer role is responsible for making recommendations that contribute to ongoing CSI analysis and campaign decisions, using a variety of data points and channels, supporting the wider team to utilise community insights to make 38 Degrees more impactful and engaging, and to empower the 38 Degrees community. The role is also responsible for implementing relevant recommendations when required.

This job describes the role of the Community Support and Insight Officer. The 38 Degrees team works in a culture of togetherness and passion for our issues and determination to win, so from time to time, the team will be expected to perform activities outside of their normal role.

Commitment

All 38 Degrees staff should have a deep commitment to our mission of empowering our supporters to win campaigns on the issues they care most about. 

 

DUTIES AND RESPONSIBILITIES

MANAGE INTEGRATED PROCESSES

• Analyse and report on CSI data, in line with 38 Degrees' data handling and security guidelines, in support of campaign design and delivery as well as data-driven strategic decision-making.

• Responsible for resolving queries from a variety of communication channels from our community of supporters and the public,while consistently meeting agreed response timelines and overseeing the timely resolution of urgent queries.

• Provide high quality service standards and supporter experience, based on established guidelines. Continue to develop, update, and implement these guidelines and best practices, and lead relevant staff training.

• Contribute to maintaining a culture that understands the priorities and experiences of the 38 Degrees community of supporters whilst challenging the perspectives of the wider team.

 

ALIGN

• Advise cross functional teams on community insights by utilising all available data sources and channels to understand our community of supporters and target audiences

• Bring timely analysis and recommendations to relevant teams from insights on a regular basis, which support the implementation of change and improves our campaigns and communities experience, and puts supporters front and centre

• Identify issues which promote/impede delivery of information critical to campaigns and supporter engagement activities and work to swiftly resolve these

• Create a range of work products to support and deliver on CSI and campaign priorities including content creation 

• Proactively identify gaps that may affect our community or service, and collaboratively deliver agreed projects to ensure the views of supporters and our target audience is heard and embedded. 

• Proactively support and guide petition starters to run their campaigns, and moderate, scope and share incoming campaigns with the CBY team, and then work closely with them to decide next steps, ensuring petition starters have consistent support and CSI better understand our community

• Collaboratively create work products, including questionnaires, and utilise other research methods, to enable 38 Degrees to deeply understand its community and their lived experiences and put real lives front and centre

 

SUSTAIN SERVICE

• Anticipate operational and systematic issues affecting timely delivery of information and CSI services to sustain continuity in the provision of the CSI service.

• Contribute to evaluating and improving 38 Degrees services to represent our communities perspectives, including testing as needed.

• Deliver insights which can be integrated with the priorities and work of the campaigns team

 

TARGET SKILLS PROFILE

Demonstrable significant experience of gathering information and providing recommendations based on insights and data, particularly qualitative data,  and of delivering high quality support to stakeholders ensuring consistency in quality and conformity with CSI standards, and establishing ongoing guidelines / best practice.

CONCEPTUAL

Understand the priorities of 38 Degrees' supporters and target audiences, and make recommendations about how to better serve them.

APPLIED

Deliver timely production of CSI deliverables, including weekly/monthly reporting, qualitative research, training/briefing sessions on service processes and outputs working collaboratively with colleagues.

 

Significant demonstrated skill in developing and sharing best practice.

INTERNAL

Advise cross functional team members on how to effectively engage with our community of supporters and identify opportunities for further engagement and how to embed.

 

EXTERNAL

Deliver an excellent service to our community of supporters and target audiences, ensuring they have an excellent experience of the CSI service. Engage with stakeholders to improve supporter services.

 

Demonstrable significant experience of planning, evaluating, and delivering processes, producing recommendations, qualitative research/analysis, and providing excellent support services, 

TIMELINESS

Complete projects, research, share/embed information and feedback and respond to supporter queries in a timely manner to ensure service standards are maintained.

QUALITY

Identify/implement/recommend improvements and enhancements to processes which improve team consistency, delivery, and quality.

TARGETED SPECIALISED KNOWLEDGE

• Significant experience in delivering a high quality support service to stakeholders, research, analysis and reporting on data from stakeholder engagement to inform organisational decision making. 

• Significant experience in the use of CRM tools and databases.

Kensington and Chelsea Mind is the delivery partner for the NHS Community Living Well Peer Support Service. The service operates alongside other clinical and wellbeing services to offer: one-to-one peer support, peer support groups, social peer support, training and workshops for people with complex, common and stable long term mental health needs.

You will be working as part of an NHS integrated mental health service to deliver community-based peer support. You will be building and maintaining constructive working relationships with people who use our services, carers, colleagues and community networks.

Senior Peer Support Worker - £30,984 - £31,346 - 37.5 hours per week 

The successful candidate will have:

• Experience of recovering and living well with mental health issues
• One year’s knowledge, training or experience in peer support work
• Knowledge of recovery approaches in mental health
• Knowledge of the values and principles of peer support

• Excellent communication and engagement skills
• Ability to use experiential sharing of own lived experience
• A minimum of one year’s supervisory experience in a peer support setting
• The ability to monitor and respond to the need for self-care
• Proficiency and confidence in using Zoom, MS Teams to deliver support options
• Computer literacy in Microsoft Office                                                                                             

We welcome applications from all sections of our community.  All qualified applicants will receive consideration for employment in full compliance with the Equalities Act (2010).

Closing date for applications: 13th July 2022.  We reserve the right to bring forward the closing date if we receive a number of suitable applicants.

Please submit a completed application and diversity monitoring form.  CVs will not be accepted.

Due to the anticipated volume of applicants, we are not able to respond to applications individually.  If you have not been invited for interview by 17th July 2022 your application has not been successful on this occasion, and we thank you for your interest.

Kensington & Chelsea Mental
Health Association (Mind)
Limited by Guarantee

Reg. Charity No. 1002986
Registered in England
Number 2597728

Registered Office
Office 1, 7 Thorpe Close
London W10 5XL

Group B Strep Support (GBSS) is the world’s leading charity focused on preventing group B Strep infections in babies, and supporting families and their health professionals.

We are seeking an Information & Support Officer who will deliver, manage, and develop Group B Strep Support’s information and support services for new and expectant parents, including those affected by group B Strep and health professionals, and contribute to developing the information products we provide about group B Strep.

The jobholder will provide operational management of these services and deliver the services themselves. We receive over 150 enquiries monthly from new and expectant parents and health professionals seeking information and support.

This key new role brings together information and support services into one role for the first time, allowing the successful candidate to develop these critical areas to serve families and health professionals better.

You will have proven experience in supporting people with information needs as part of a service delivery team. You will have excellent people and communication skills, including the ability to provide information and support to people by delivering a consistent, impactful, empathetic and high-quality service across a variety of contact methods.

You will have well organised, with the ability to build and maintain effective working relationships internally and externally and to represent the charity’s views and positions.

To apply:

Please complete our application form and return it, together with a supporting statement that demonstrates how you meet the criteria in the person specification, together with the Equality & Diversity Monitoring Form by:

Closing date for applications: 9.00 am BST on Monday, 25 July 2022

Interviews: week commencing Monday, 1 August 2022

Interviews will be held online via Zoom.

Home Options Worker 

Hours of Work: 37 hours per week (some out of hours work will be expected)

Salary: £25,419

Job Purpose:

• To work as part of a team to provide emotional and practical support to women and children affected by domestic abuse and who are at risk of homelessness

Responsible To: Home Options Manager

Duties and Responsibilities

Development & Support work:

 To provide emotional and practical support to women accessing support through drop in and casework

 To participate in a rota of drop in cover, covering evening hours 

 To support volunteers and students in delivering the drop in service

 To facilitate access for women to statutory, community and other BSWA services

 To comply with the recording, monitoring and evaluation procedures of the project

 To develop policies and practice guidelines appropriate to the project in accordance with BSWA policies and procedures

 To keep up to date with current legislative changes for dissemination within the staff team, and for use when working with women and children around their rights.

 To identify and make links with existing projects and community services and to develop joint services where appropriate

 To keep abreast of issues regarding violence against women on a national and local level 

 To participate in multi agency work as agreed with your line manager

 To identify and attend training and conferences relevant to the post, in agreement with your line manager

 To work alongside colleagues to organise in-house training and information sessions on a range of issues for service users 

 To promote awareness of the impact of domestic violence on women and children and BSWA services

Administration:

 To work within BSWA’s administrative and financial systems

 To ensure that adequate records are kept for all service users

 To ensure that Health and Safety records are kept up to date

 To produce monthly reports for your line manager

Communication:

 To ensure that all staff team members are aware of any matters that are relevant to the welfare and security of the refuges, staff, volunteers and service users by:

a) Maintaining BSWA communication records 

b) Following safety procedures

c) Attending team meetings

d) Carrying out risk assessments in conjunction with your line manager 

 To attend in-house training

 To attend support and supervision sessions with your line manager

 To develop a professional working relationship with external agencies 

 Feedback relevant issues from external meetings/ training to the staff and management teams as appropriate

 To be involved in the Annual Review process

General:

• To maintain the confidentiality of the women, young people and children using the service and in all matters relating to the organisation.

• To offer an equal service to all women and children regardless of age, class, culture, language, race, religion and sexual orientation, adhering to BSWA’s framework for equal opportunities and anti-discriminatory practice.

• To maintain an awareness of the issues surrounding domestic violence on a national and local level with a particular reference to those of relevance to refuge work.

• To adhere to Child Protection and Safeguarding procedures, and Adult Safeguarding procedures throughout.

• To ensure the efficient use of resources at all times.

• To support volunteers in the delivery of BSWA services.

• To work within BSWA policies and procedures and demonstrate a commitment to the values and ethos of BSWA.

These posts are subject to a 6% pension contribution.  Women only need apply.  These posts are covered by a Genuine Occupational Requirement (Schedule 9; Equality Act 2010). 

BSWA operates within Safer Recruitment good practice guidelines. Please note all successful candidates will be subject to a Disclosure & Barring Service Check before commencing their employment.

ployer. We want everyone to have equal chance at being considered for our jobs. Should you be unable to submit your application online and would prefer an alternative method, or you are experiencing another barrier to completing your application

The Kensington, Chelsea and Westminster Minds Partnership is looking to appoint 2 Peer Support Workers to deliver a new specialist peer support service for people with complex emotional needs.  This is an exciting opportunity for experienced applicants to join our established peer support team. 

As well as having a strong background in mental health, you will be experienced in working with people who have complex emotional needs, including people who have been given diagnoses in relation to personality disorder.

Employed by Kensington and Chelsea Mind, you will work with NHS Integrated Mental Health Services and community organisations across Kensington and Chelsea and Westminster to build and maintain close working relationships with colleagues, service users and professionals to deliver community-based peer support; including 1:1 peer support, peer support groups, social peer support training and workshops.

The successful candidate will have:

• Experience of recovering and living well with your own mental health needs
• Knowledge of the values and principles of peer support
• One year’s knowledge, training or experience in mental health peer support work
• Experience of working with diverse communities
• Knowledge and experience of working with people with complex emotional needs and people given diagnoses in relation to personality disorder
• Knowledge of recovery approaches in mental health and trauma informed practice
• Excellent communication and engagement skills
• Ability to use experiential sharing of own lived experience
• The ability to monitor and respond to the need for self-care
• Proficiency and confidence in using Zoom and MS Teams to deliver support options
• Computer literacy in Microsoft Office
• Good organisational skills

We welcome applications from all sections of our community.  All qualified applicants will receive consideration for employment in full compliance with the Equalities Act (2010).

To apply, please complete the attached job application form

Closing date for applications: July 13th 2022.  We reserve the right to bring forward the closing date if we received a number of suitable applicants.

Please complete the application and diversity monitoring for.  CVs will not be accepted.

Due to the anticipated volume of applicants, we are not able to respond to applications individually.  If you have not been invited for interview by July 17th  2022, your application has not been successful on this occasion, and we thank you for your interest.

For information about Kensington and Chelsea Mind Peer Support visit our website 

Kensington & Chelsea Mental
Health Association (Mind)
Limited by Guarantee

Reg. Charity No. 1002986
Registered in England
Number 2597728

Registered Office
Office 1, 7 Thorpe Close
London W10 5XL

 

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The Supporter Care team at Alzheimer’s Research UK is often the first point of contact in the charity for supporters, potential donors and members of the public. The Supporter Care Executive works alongside five other team Executives handling supporter enquiries, processing donations, and thanking supporters to ensure an excellent standard of customer care and to generate the maximum amount of income for dementia research. This role This role reports to the Senior Supporter Care Officer (SSCO) and ensures that the team successfully deliver an efficient and a first-class supporter experience for the charity.

This is a part time role, working 17.5 hours per week (0.5 FTE). Based on the needs of the business this role will require someone in the office 2 days per week.

The official job title for this role is Supporter Care Executive.

Main duties and responsibilities of the role:

Supporter engagement

• Answering inbound telephone calls; responding to a wide range of enquiries including marketing campaigns, donations, fundraising events and requests for materials.
• Managing email enquiries, either by responding or forwarding as necessary.
• Responding to written enquiries received in the post.
• Making outbound telephone calls in order to increase the value of, or to retain supporters, including thanking, obtaining Gift Aid declarations and reactivating lapsed donors.
• Recording feedback received by the charity and assisting in the resolution of complaints
• Champion high quality supporter care, ensuring that all supporters and members of the public have an excellent experience when contacting the charity.

 Donation processing, database and general administration

• Processing donations from telephone calls and mailings, acknowledging supporters appropriately.
• In Memoriam giving; sending out materials, processing donations and sending appropriate acknowledgements to donors, Funeral Directors, and the Next of Kin.
• Regular giving; processing new Direct Debit instructions and Standing Order payments, amending and cancelling gifts as necessary.
• Processing and thanking donations relating to regional fundraising and sporting events.
• Ensuring the integrity of the database (currently Raiser’s Edge), by amending supporter details as necessary.
• Opening and batching incoming post
• Updating team procedures as required
• Archiving, scanning and filing documents

Other duties

• To take personal responsibility for ensuring a good working knowledge of ARUK when communicating with supporters. This will require attendance at marketing campaign briefings and other staff presentations, and continuously building knowledge by taking the time to read daily news summaries, press releases and the staff intranet.
• To recognise fundraising, engagement and retention opportunities when communicating with supporters using a range of initiatives to explain how donations positively contribute towards the cause.
• To actively and enthusiastically promote supporter care at ARUK and be willing to take part in various initiatives to help maintain this such as department updates and trainings and being involved in inducting new starters to ARUK on the work of the Supporter Care team.
• Undertake any other relevant duties and projects delegated by the SSCO in line with the responsibilities of the post.

What we are looking for:

• Experience of working in a customer facing role.
• Experience of handling queries and complaints.
• Confidence working with computers – good knowledge of Word, Excel, Outlook and CRM databases.
• Excellent written and spoken communication skills.
• Engaging and professional telephone manner.
• Ability to work with a high level of accuracy and attention to detail.
• Good organisational skills and the ability to prioritise workload.
• Professional and hard-working team player.
• Outgoing, enthusiastic and able to remain calm under pressure.

Additional Information:

Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abingdon, Cambridge, CB21 6AD. 

Salary: Circa £11,000 per annum (£22,000 FTE) , plus benefits

Please download the Vacancy Pack for more information.

The closing date for applications is the 10th July 2022, with interviews likely to be held week commencing the 11th July 2022. We would encourage you to submit your application at the earliest opportunity as the closing date may be brought forward at any time. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone is able to be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures.  Should you need any adjustments to the recruitment process, at either the application or interview stage, please contact us via the channels on our website. 

How to apply:

Please create an online account using our Online Recruitment System which can be accessed through our Job Vacancies page. You will be able to attach your CV and covering letter to your application and track the status of your application.

About Alzheimer’s Research UK:

Alzheimer’s Research UK is the UK’s leading dementia research charity dedicated to diagnosis, prevention, treatment and cure. Backed by our passionate scientists and supporters, we’re challenging the way people think about dementia, bringing together the people and organisations who can speed up progress, and investing in research to make life-changing breakthroughs possible.

You will be part of an organisation that has been recognised nationally as an outstanding place to work. In 2021, we were listed 69th in the prestigious 100 Large Best Companies to Work For.  We were also awarded a 2-star accreditation by Best Companies, recognising outstanding levels of workplace engagement and were listed in the 75 Best Companies to Work for in the East of England and the Charity’s 30 Best Companies to Work For.

To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK

Meningitis Now are currently recruiting for two part-time Support Services Assistants to work as part of the Information and Support Team. The Support Services Assistant roles are primarily to provide excellent administrative assistance, and each will focus on key elements of service delivery.

• Role: Support Services Assistants
• Hours: 2 x 17.5 hours per week
• Salary: £18,000 to £19,000 per annum pro rata (depending on experience) 
• Location: Stroud, Gloucestershire

This role will assist the delivery of a broad range of support events across the UK, giving families and individuals affected by meningitis the opportunity to meet other people and share experiences. Our event programme includes family days, and residential weekends for children and young people and bereaved families. We also deliver a programme of online ‘Keep Connected’ events, designed to help those whose lives have been impacted by meningitis.

This role will assist the development and delivery of all elements of our Rebuilding Futures Fund and lead on the processing and ongoing distribution of financial awards. Our Rebuilding Futures Fund provides financial, practical and emotional support for people of all ages affected by meningitis.

What we’re looking for in our Support Services Assistants:

You will undertake a variety of administrative tasks and be organised, detail-oriented, flexible and have compassion and empathy for those affected by meningitis. Candidates will need to demonstrate excellent communication skills and IT skills. Experience of using a CRM database would be an advantage as Salesforce is at the heart of all of our processes.

Benefits of becoming our Support Services Assistants:

• 30 days annual leave entitlement per annum (pro rata) plus bank holidays
• A cash healthcare plan
• Employer-matched pension contribution (up to 5%)
• Death in service benefit 
• Long-term service rewards

Click on apply now to download a full job description for the role of Support Services Assistants from our website!

Closing date: 12 noon Monday 11 July 
Interview date: Tuesday 19 July and Thursday 21 July

*Meningitis Now reserve the right to amend this date depending on applications.

We want to represent the breadth and diversity of the UK and particularly welcome expressions of interest from a diverse range of professional and personal backgrounds. 

Meningitis Now is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. The suitability of all prospective employees or volunteers will be assessed during the recruitment process. The successful candidate will be required to complete regular safeguarding training and undertake a DBS check. 

Are you interested in supporting vulnerable people on their journey to recovery across Ealing?

About the role

We have some exciting opportunities to join teams across Ealing in Recovery Support Worker roles. We are looking for people to work at Project Sixty Five on Uxbridge Road; a 24 bed supported hostel for men and women aged 18 to 60, and as part of our Hospital Discharge team based in Northolt.

Clients are at the heart of everything we do and our Ealing services are committed to working with a psychologically informed, person centred approach. In the role of Recovery Worker you will:

• Work closely with the busy team to provide assessment and key-working support to clients.
• You will support clients with their personalised journey of recovery focusing on appropriate connection and move-on to longer term accommodation.
• Work in partnership with clients and relevant recovery and support services to ensure clients have the necessary support and tools to move into longer term accommodation.

These roles are available on different shift rota patterns that could include working early mornings, evenings and weekends or a condensed hours rota. You can confirm your availability throughout the recruitment process.

About you

Above all we are looking for inspirational, committed individuals who have a genuine desire to support people to rebuild their lives. In addition you will need:

• Personal experience of homelessness or a sound understanding of the issues faced by homeless or vulnerably housed people and the difficulties they experience in accessing services.
• The ability to manage complex behaviours and to deal with people who may be in a difficult personal or emotional situation.
• Strong communication, influencing and reasoning skills and the ability to build effective relationships with people at every level.

Please take a look at the full job description and person specification attached by clicking on the ‘document available’ tab at the top of the advert page on our website.

What we offer

Excellent Development and Growth Opportunities

• St Mungo’s employees are encouraged to consider opportunities to develop new skills or progress including; secondments, internal transfers, application to new roles in the organisation or just to get involved in various projects happening within the organisation.
• As a result last year 35% of our vacancies were filled by promotions. In 2019 we achieved We Invest in People Gold level accreditation and are one of just 3% of housing associations to achieve this standard; 82% of staff who took part in the IIP survey say St Mungo’s is a great place to work.

A Diverse and Inclusive Work Place

• At St Mungo’s, equality, diversity and inclusion are central to the organisation's values and how we work. We are proud of our commitment to diversity and inclusion and have 7 great Diversity Networks to support clients and staff from different backgrounds so they are able to be their best selves.
• Our Networks include: BAME, Carer’s and Parent’s, Lived Experience, LGBTQIA+, Disability Awareness, Irish and Women’s Action.

Pay and Other Benefits

• St Mungo’s is proud to pay client facing staff above average for the sector. We run a cycle to work scheme and also offer season tickets loans to all staff. St Mungo’s contribute 4% of your gross annual salary, and you are able to enrol in the Defined Contribution scheme following a successful probationary period in which the employer contribution is 6%.
• For this role staff maybe able to claim an additional 20% pay premium for hours worked between 8pm and 8am Monday to Friday, and all hours worked on Saturday and Sunday. 

What we do

At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 we supported nearly 30,000 people who were either homeless or at risk of becoming homeless. Our staff are crucial to making this happen.

How to apply

Click the ‘Apply Now’ Button to start your online application form. 

Closing date: 10am on 6 July 2022

Interview and assessments on: TBC

It is a requirement for this post that an enhanced DBS disclosure check will be undertaken for the successful candidate.

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

Thames Reach are a life-changing homelessness organisation that supports people with complex needs across greater London with the aim to end street homelessness. They focus on 3 key areas; response, prevention and recovery, directly helping rough sleepers to get off the streets, preventing the vulnerable from becoming homeless and providing services including accommodation, employment and health care. They are now recruiting for 2 support workers for their tenancy sustainment team, providing floating support for clients now in private rented accommodation.

As a Support Worker, you will be working directly with vulnerable clients across South London, Westminster and Tower Hamlets, reporting up to the Senior Practitioner within the tenancy sustainment team. You will be work as the principal provider of support to a variety of clients, working alongside lead case workers where cases are more complex or of a multifaceted manner. You will also work alongside support assistants to ensure the clients are as enabled as possible and independence is maximised.

To apply for this role, you will need a good understanding in how to deliver effective support services to a range of vulnerable people, implementing personalised approaches based on each client's needs. You will need to understand homelessness either through personal, professional or voluntary experience and be comfortable working independently, given the nature of the role delivering floating support. You will have the ability to manage a varied and changing caseload that works effectively for clients and their needs. Overall you will be honest, reliable and proactive, providing the vulnerable with the support they need to change their lives and remain off the streets.

To apply please initially upload your CV in word format, CVs will be reviewed on a rolling basis.

Please only apply if you are available asap or have no more than a 1 week notice period.

Please also only apply if you have a current, enhanced DBS issued within the last year or registered to the online update service.

Our mission at Haven House is to provide the highest quality palliative and holistic care services to babies, children and young people and their families in our local communities.

Haven House was extremely proud to have been voted 26th in the Sunday Times Best Not for Profit Organisations 2019. We believe this is testament to our committed team who offer the highest possible level of care which makes a difference to the families and children during the most difficult of times.

We are looking for a motivated, enthusiastic, and skilled administrator to join our Family and Administrative Support Team (FAST).  The individual will support the team in the provision and management of liaison with families and administration across the Care Directorate and Executive Team.

You will provide support to the wider Inhouse Care and Community teams at Haven House and will support families to access services.  You will have a family centred approach enabling families to easily navigate and maximise uptake of our services, therefore achieving more for our babies, children and young people (BCYP) and their families.

If you are looking for a varied role with a mix of family and professional contact across a wide range of services, then this may be the role for you.

Hours

35 hours per week, Monday to Friday 9.00am – 5.00pm

Salary

Grade D £22,190

Benefits

As an employee you will be entitled to the following range of benefits;

• Free onsite parking
• Employee assistance programme
• Eye care voucher scheme
• Cycle to work scheme
• Pension scheme (company matches contribution up to 7%)
• 27 days annual leave

We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Employment is subject to receipt of satisfactory references and an enhanced DBS check.

Previous applicants need not apply

Closing date

Thursday 7 July at noon

Interview 

Friday 15 July

Senior Support Worker, Young People
West Kirby, Wirral
Up to £23,806.21 per year (Dependent on experience)

Our client's homes are always a hub of activity and energy where the young people can feel safe, and their staff enjoy coming to work. Your role will involve working alongside, and supporting the Deputy and Registered Manager in supervising a team of staff, as well as working with their young people to promote independence through support with education, household tasks and general life skills. You will also assist them with everyday life skills including shopping, building positive relationships, and going on holidays. They always encourage their young people and staff to bring their hobbies and knowledge into the home whether this be knitting, fitness, cooking or even singing so there is never a dull moment. Part of the role will be managing various levels of self-harm using a least restrictive approach, so you will require a high level of resilience and have a caring, compassionate nature. You
will also update online care records and complete medication administration. In addition, you will be responsible for the general upkeep and tidiness of the home ensuring the young people live in homely environment.

Experience as a Support Worker, or a Senior Support Worker is required, and you will also receive full training and ongoing support & mentoring from their friendly residential and clinical team.

The job is highly rewarding which will enhance your previous experience of mental health with the opportunity for excellent career development.

Company Benefits

- 30 days holiday (Rising to 35 days with service including bank holidays)
- An additional day off each year for your birthday
- Excellent Learning and Development opportunities (NVQ Level 3 in Adult Health & Social Care)
- Healthcare CashPlan with costs provided towards dental and optical care and a range of other healthcare treatments and benefits including discounted gym memberships, online shopping discounts, free eye tests and various other benefits
- Paid Training & Induction
- Enhanced company pension
- Life Assurance (2 x annual salary)
- Free parking available and good direct transport links
- Enhanced maternity/paternity leave
- Paid Enhanced DBS check
- Cycle to work scheme
- Employee Assistance Programme/24-hour Counselling Service
- Regular social events and recognition schemes (Employee of the year awards, Summer & Christmas parties)

Essential Requirements of a Senior Support Worker

- NVQ Level 2 qualification or equivalent within Care
- Flexibility - Your role will involve working shifts including sleep ins/weekends/Bank Holidays
- Must be able to attend training throughout employment which will be held on weekdays
- Good written skills and the ability to write basic reports and record information accurately
- Basic IT skills (Your role will involve some computer work, completing forms, using an online care system, and writing emails)
- Good verbal communication skills and the ability to listen to others
- An understanding of the issues around confidentiality
- An understanding of safeguarding
- A professional working boundary between staff and service users
- Ability to remain calm in emergencies, supporting others during difficult situations

Desirable Criteria of a Senior Support Worker

- Full UK Driving Licence
- Previous experience of working with young people who have mental health needs

Fancy the challenge? Apply with them today!

Additional Information

Please note that our client does not accept CV’s and the application must be completed in full.

As part of their commitment to safeguarding, and promoting the welfare of children, young people and adults at risk, our client operates a safer recruitment process. As part of this process the successful candidate will be subject to an enhanced DBS check.

They are an equal opportunities employer who values diversity and positively encourages applications of all ages from all sections of the community.

They reserve the right to close the advert early, should they appoint a suitable candidate.

Ref: 133 812

Ambitious College is London's first specialist College dedicated to supporting young people with Autism aged 16-25. We believe everyone is entitled to lead a fulfilling, happy and rewarding life; and this includes young people with Autism.

Would you like the opportunity to work as part of an inspiring team and in partnership with a fantastic charity?

We are based in Isleworth and are currently looking for a Behaviour Support Assistant to join our welcoming team on the 22nd of August 2022. In this role, you will have the opportunity to support our Autistic learners both academically and practically; with a large part of the role focused on improving our learners independent living skills to make a successful transition to adult life.

Ambitious About Autism's benefit package includes:

• A competitive salary of up to £20,041 and reviewed annually
• Clear progression routes within the organisation
• State of the art training including person centred approaches, positive behaviour support, medical training and understanding sensory needs
• Free healthy breakfast available everyday
• Travel season tickets and cycle to work scheme up to £5000
• Annual staff recognition awards ceremony
• Employee Assistance Programme, to help you balance your work, family, and personal life
• Access to free physiotherapy
• Invitations to Mental Health and Wellbeing Events
• Continuous professional development including access to coaching and mentoring as well as e-learning and online training courses

This is a fantastic opportunity for somebody who is looking for an environment to be creative, learn and truly make a difference to the lives of our young people and their families.

Start date: 22nd August 2022 (Two week hybrid training induction, on site and at home training). This role is a permanent, full time role.

Working pattern: Monday to Friday only (35 hours per week) and term time only.

If you are adaptable, resilient, looking for a new challenge or change and want to make a positive impact to autistic young people please apply today.

For more information on the role as Learning and Behaviour Specialist please find the recruitment pack attached.

Ambitious about Autism is fully committed to equality of opportunity and diversity and we warmly welcome applications from all suitably-qualified candidates. We welcome applications regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, disability, or age. All applications will be considered solely on merit.

Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. 

The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.