Operation administrator jobs

Registered Care Manager

Are you an experienced leader in residential care? 

Do you thrive in a compassionate, faith-driven environment? 

Ready to lead a dedicated team towards excellent care? Join us at Luff House!

We’re searching for a proactive and dedicated Registered Care Manager to lead our committed care team. Luff House offers residential care, dementia care and respite care along with retirement support in a superb, purpose-built environment on the fringes of Frinton-on-Sea. This role is more than just a job – it’s a calling.

We are looking for a manager who aligns with our evangelical Christian ethos to continue our tradition of faith-led care for our residents. Find out more about how we care for our residents here: https://youtu.be/Po6md7pq7nI

As part of Pilgrims’ Friend Society, we are driven by a mission to serve and enrich the lives of older people through person-centred care within a nurturing Christian community.

Have a watch here of what it means to work in a Christian Care Home https://youtu.be/uCa1_BtS34w

What You’ll Do: 

• Ensure high-quality care in line with our policies and Christian values;
• Lead and manage the care and hospitality teams ensuring they are well-trained and motivated;
• Oversee the development and implementation of care plans
• Responsible for the home’s budget, in conjunction with the Head Office Finance Team. This includes local purchasing etc within budget limits;
• Manage complaints from residents, relatives and staff in accordance with Society policy;
• Engage with local church and community groups to maximise voluntary help and spiritual support available;
• Uphold the Christian ethos of the home through leadership and example. 

What You’ll Bring: 

• Management experience in a residential care home or similar setting; 
• Qualification in Health & Social Care (Level 3 or above); 
• Strong leadership and people management skills; 
• A passion for person-centred care and working with older people;
• Excellent organisational and communication abilities; 
• IT proficiency (Microsoft Word, Excel, and Outlook);
• Ability to manage workload and remain calm under pressure.

Please read the job pack here

Hours:

Full-time, 40 hours per week, with occasional weekend, bank holiday, and on-call cover as required.

Why Join Us? 

• Salary: £47,000 to £50,000 per annum 
• 5 Weeks' paid holiday per year as well as bank and public holidays
• Training & development
• Ongoing support from management
• Perkbox – including an Employee assistance programme
• Care Friends referral 
• Long-standing service rewards
• Birthday rewards
• Life assurance scheme
• Pension scheme

Apply today to make a lasting impact on the lives of our residents in a role filled with purpose and fulfilment. Luff House is waiting for you! 

Please note: This role has an Occupational Requirement to be filled by an evangelical Christian under the provisions of the Equality Act (2010).

We are committed to having a diverse senior management team and we encourage applications from disabled and Black, Asian, and Minority Ethnic candidates, as these groups are under-represented on our senior management team at present.



Please note: this vacancy may close sooner if sufficient applications have been received so please apply as soon as possible if interested.

We are seeking an experienced and detail-oriented Finance Manager to join our team on a part-time basis. This new role will play a key part in overseeing all financial operations of the organisation, ensuring efficiency, accuracy, and transparency across our financial systems.

Working closely with the Director of Finance & Resources, the role holder will support the organisation in budgeting, forecasting, and year-end preparation. They will also contribute to strategic planning and performance monitoring alongside the wider Senior Leadership Team (SLT).

This is a fantastic opportunity for someone with a strong financial background alongside core organisational skills to support governance and office management, who is looking to work for a small organisation which makes a big impact around the world. 

IHP’s vision is to see a world in which all suffering due to lack of healthcare is eradicated. Our Christian faith underpins all that we do. It motivates us to care for those in need, and give our best in all circumstances, as an expression of God's love. We serve the poor in health without regard for ethnic or religious background, focusing on where the need is greatest.

About You

You’ll be a qualified (or part-qualified) accountant or have equivalent experience, with a strong grasp of financial management and reporting in a dynamic environment.

Essential Skills and Experience

• A relevant professional accounting qualification (ACA, ACCA, CIMA) or qualified by experience
• Experience gained in a financial management role within a small or medium-sized organisation
• Experience in business planning, performance management, or impact reporting 
• Strong IT skills, particularly with accounting software and Excel
• Understanding of charity finance and accounting practices
• Strong understanding of charity law, governance best practices, and regulatory frameworks
• Excellent written and verbal communication, minute-taking, and document management
• Ability to manage multiple priorities and work collaboratively across teams
• Ability to work independently, prioritise workload, and meet deadlines

Personal Attributes

• Meticulous attention to detail and high standards of accuracy
• Analytical and solution-focused
• A strong understanding of the importance of confidentiality and discretion
• Approachable and supportive team member
• Committed to IHP’s Christian Ethos and values

For further details regarding responsibilities and person specification, please see the job description.

IHP is an Equal Opportunities Employer and is committed to working and embedding diversity and inclusion in all aspects of our work, including recruitment and selection. We actively encourage applicants to inform us of any specific support or reasonable adjustments we can make in the recruitment process (eg for disability or neurodivergence) and will continue this conversation into employment, as appropriate. 

Staff regularly spend time together praying for IHP’s work and there is an occupational requirement for the post holder to have a personal commitment to the Christian faith.

Applicants must have the legal right to work in the UK.

Why Join Us?

• Be part of a meaningful mission with a strong values driven organisation
• 25 days annual leave plus bank holidays (pro-rata for part-time hours)
• Health and wellbeing support through Unum help@hand
• Life Insurance and Critical Illness Cover 
• Hybrid and flexible working options in a modern office near Chancery Lane Tube Station 

Over the past three years, our staff satisfaction scores have averaged above 85%. Staff describe working at IHP as ‘impactful and rewarding’ with ‘always new challenges and opportunities’.

We have an active Equality, Diversity and Inclusion staff working group that champions belonging across the organisation. One of our newest team members summed it up perfectly:

‘IHP offers a welcoming environment, making a conscious effort to promote the voices of everyone. I have quickly felt part of the team.’

Join a supportive and inclusive team where your skills are valued, your voice is heard, and you have the space to work independently and develop.

Applications will be reviewed w/c 6th October and initial screening calls via MS teams will be held w/c 13th October.

At CBGC, our aim is to empower young people in the local community who lack access to services and standard educational opportunities. Through sports like football and basketball, music, mentoring, and other engaging activities, we inspire and guide youth toward positive, transformative pathways

We have a new and exciting vacancy, The Centre Manager (the Manager) will play a key role in ensuring the management and smooth running of the Coventry Boys and Girls Club (Centre). This includes the management of the Senior Management Team (SMT), to ensure the compliance of/to and oversee all administration processes and procedures (including all legal requirements) and financial management. 

A key role of this job is to develop the centre’s business in consultation with senior staff, service users to understand the needs of the community and thus create bespoke opportunities in response. This also includes working with and across stakeholders from statutory, voluntary and the commercial sector to generate greater means of collaborative working, and manage a facility which is both safe, sustainable, and friendly for users.

MAIN RESPONSIBILITIES:

 · Manage the safe and efficient operational delivery of the centre in conjunction with the Senior Management Team (SMT)

· To ensure that the service is fully compliant within its regulated marketplace and that the quality assurance processes are implemented and maintained.

· To support in strategy development, expansion planning and the delivery of the business plan and profit targets, working with the SMT to ensure new business generation in line with agreed budgets.

· To review data and SMT reports to evaluate, advise and support further improvement.

KEY TASKS:

· In conjunction with the Board of Directors to oversee the centre, supporting the Senior Management (SMT) and staff team to maintain compliance within those services and in particular, supporting with any safeguarding concerns.

· Closely oversee any areas of concern in the day-to-day operations of the centre and provide on call advice and assistance as part of an agreed rota.

· To implement and oversee KPI’s for the SMT in line with the centre’s goals, managing any areas of concern.

· To help deliver expansion plans across the centre, in particular working with the SMT to maximise the use of the centre’s facilities.

· To ensure that the SMT promote the use of the Centre by, amongst other things, maintaining the Centre’s website and other social media and maximise publicity opportunities and liaising with the local media, and to build relationships and acknowledge funders and their contributions.

· To advise the SMT and Directors on areas for development, areas of good practice and areas for improvement; introducing systems and work practices in order to deliver change where needed. To take quick and decisive action where any decline in outcomes is identified.

· To keep up to date with all regulatory changes and good safeguarding practice.

· To effectively introduce, communicate and share good practice examples across the staff.

· To help build on and further develop a strong and well-balanced team, developing new staff to come through across all regions and developing team resilience.

· Ensuring all Company Policies and Procedures are implemented, managed and monitored.

· Ensuring that all Legislation and Regulations are implemented, managed and monitored.

· Reporting via a board report, and attending board meetings, to share all relevant information within your role.

· To share key information following the board meeting with the SMT in a timely manner.

· To collaborate with directors and key staff to develop new systems, processes, or practices in line with the company requirements.

· Supporting the SMT to ensure that the service follows the agreed recruitment and selection processes, ensuring that the company’s staffing levels are maintained accordingly.

· Assist in the investigation process and hear grievances for formal disciplinary hearings (inc appeals) as appropriate and where requested.

· To investigate and apply for external funding.

· To promote and maintain positive, fruitful relationships with all stake holders, particularly Coventry City Council, to seek compatibility of activities and delivery of innovative joint ventures.

· To inform the directors, of any serious areas of concern.

· Maintain absolute confidentiality and follow all GDPR guidance and policy.

· To work within the of the Equal Opportunities and Equality & Diversity Policy and Procedures at all times.

· As with all staff, to take joint responsibility for the safeguarding of those in our care and to act on any concerns immediately.

· Any other duties reasonably expected of a Centre

·  Manager.

· This job description will be reviewed regularly and may change over time.

Education and training:

· Educated to degree level or have equivalent experience / qualification

· Computer literate with a working knowledge of Microsoft applications.

· Proven experience in either, the voluntary/community sector, business, project management.

Other:

· A strong commitment to youth services

· Able to work occasional evenings and weekends and attend the Centre at short notice, able to work flexible hours.

· Consent to an enhanced DBS disclosure

Skills and abilities:

· A professional attitude and approach to the management of the Centre

· Excellent communication skills- both written and verbal

· Customer service skills

· Confident, self-motivated, innovative and able to work under pressure

· Good team leadership skills with the ability to develop and support all members of the team

· Able to prioritise work and demands

· Able to work collaboratively

· Understanding of financial budgets with the ability to work within a budget.

· A critical thinker with problem solving skills

Personal characteristics:

· They will have a strong commitment to helping members of the community get involved with the Centre.

· They will also need to be self-reliant demonstrate autonomy and discretion’ in their working and to prioritise activities.

· The continued success of the Centre will depend heavily on the organisational skills of the Centre Manager and their ability to communicate effectively with all members of the community and work alongside colleagues, partners and the Board.

· The Centre Manager will be given a high degree of autonomy and will be self-motivated.

Scottish Book Trust is recruiting for a Fundraising Officer to join the team.

Scottish Book Trust is a national charity that believes books, reading and writing have the power to change lives. A love of reading inspires creativity, improves employment opportunities, mental health and wellbeing, and is one of the most effective ways to help break the poverty cycle. We work towards a Scotland where everyone has an equal opportunity to thrive through literacy.

What we offer

• Full-time, permanent role
• Competitive salary
• Flexible hybrid working between home and our Edinburgh City Centre Office, with great access by train, bus, and tram
• Generous holiday entitlement
• Company Sick Pay
• Pension with 5% employer contribution
• Death in service benefit
• Free access to employee assistance programme

We are recruiting for a Fundraising Officer to join our Fundraising team located within our Marketing team. The role will lead on programme-based funding, through trusts and foundations, and corporates. You will work closely with every team at Scottish Book Trust and across a diverse portfolio of funders and projects. The post-holder will also have the opportunity to learn and engage with our wider fundraising streams, to develop their skills across fundraising as a whole. Your experience and ideas can help shape the role and strategy, as we look to increase fundraising at Scottish Book Trust.

The Fundraising Officer (FO) will develop and maintain our Trusts and Foundations funding pipeline, which includes multiple five and six figure funders. You will be primarily responsible for researching potential funders, writing compelling fundraising applications, managing reporting requirements, and assisting with corporate sponsorships. The FO works closely with every team at Scottish Book Trust to fundraise for a range of literature, arts and education projects. The role will support the Fundraising Manager (FM) and Individual Giving Manager (IGM) to deliver our fundraising strategy and grow our charitable income across all funding streams.

Responsible for fundraising administration including gift processing and thanking, you will also support on fundraising events, impact story gathering, and donor stewardship where required. There is flexibility within the role to incorporate other elements of communications and fundraising if desired. You will be supported to maintain a Chartered Institute of Fundraising membership and pursue CPD.

Action for Refugees in Lewisham (AFRIL) is recruiting for a new Casework Manager to lead our growing and dynamic Casework and Advocacy Service.You will be joining an impactful local organisation at a crucial time in our development. We are looking for a hard working and dynamic leader who can balance the operational demands of casework and managing frontline services, with excellent HR skills and a keen interest in policy and developing partnerships. This is an exciting and integral role within a supportive and dynamic team at AFRIL. The role is available due to the advancement of the previous post-holder to a more senior post.

AFRIL’s Casework and Advocacy Service is a busy, professional team of 4 caseworkers (3 FTE) , a Community Activities Coordinator, and a number of volunteers. The team has grown significantly in the last 3 years, in response to the needs of our community and due to recognition of AFRIL’s high quality and relevant casework provision. The Casework and Advocacy Service provides AQS accredited complex casework and advice in the areas of Asylum Support, Housing, Benefits and Community Care. The service works to fill the gap, focusing on supporting those with complex vulnerabilities requiring wrap around support. AFRIL takes its services to where clients are; holding regular casework drop-in’s at asylum support hotels, community centres and at Lewisham Foodbank. AFRIL is also recently accredited by the Immigration Advice Authority to provide advice at Level 1, in both Immigration and Asylum and is currently in the process of becoming accredited at Level 2.

AFRIL’s Casework and Advocacy service uses casework trends and data to work with community members in order to engage in policy and systemic change. Utilising casework and community co-production, the service has created sector wide resources on asylum support, engaged in strategic litigation and successfully influenced local, pan-London and national policy outcomes. This is a growing area of work for the service and the successful Casework Manager will be required to balance high quality casework outputs and management of a team, while working closely with the Executive Director on emerging policy and advocacy work.

About AFRIL:

Action for Refugees in Lewisham (AFRIL) is a registered charity that supports asylum seekers, refugees, and vulnerable migrants in South East London. We support people to lift themselves out of poverty, assert their rights and rebuild their lives in the heart of our community. We  provide both crisis support to meet immediate need, and longer-term, flexible programmes to  tackle the underlying problems that lead people to be in crisis, supporting people to integrate and thrive. Our work is grounded in the values of professionalism, inclusivity, and solidarity. Our clients are at the heart of what we do and our approach is one of co-production and empowerment.

AFRIL delivers the following core services in the London Boroughs of Lewisham, Greenwich, Southwark, Bexley and Bromley:

• Rainbow Club Supplementary School - providing weekly supplementary education in English and Maths, arts, music and sports activities to children from refugee, migrant  and asylum seeking backgrounds from 4-11 years old, plus youth volunteering programme and Youth Council (NRCSE and Sanctuary Status). 

• Casework and Advocacy Service: providing AQS accredited advice, casework and legal interventions in asylum support, community care, housing, welfare benefits and related matters. Pre-Action Protocol letters to challenge unlawful public law decisions and IAA Level 1 Immigration Advice.

• Destitution Support - a fortnightly Food Bank in partnership with St Peter’s Church providing food, food vouchers, toiletries, and other essentials, alongside a warm hub with free cafe, information and support. Small grants for essential items and cash payments for food in emergencies. Securing and distributing gifts in kind, e.g. winter coats, laptops and data. 

• Allotment of Refuge - a welcoming community of food growers that supports improved health, wellbeing and integration of members, whilst protecting the local environment. 

• Immigration Project in partnership with Southwark Law Centre, providing free legal advice and representation to support people to regularise their immigration status. 

We use our frontline experience, together with our clients, to engage in policy and influencing work to improve the services and policies that impact our clients group. 

• Shape strategy and collaborate globally to grow life-saving stem cell donation.
• Lead key teams to ensure excellence and safety.

About Our Client

DKMS is an international non-profit organisation dedicated to the fight against blood cancer and blood disorders. With a presence in multiple countries, DKMS is renowned for its innovation in donor registration, patient support, and medical research. The UK team, based in Chiswick, is a dynamic and values-led group committed to saving lives through stem cell donation.

Job Description

• Lead the Medical, Donor Services, and Finance teams, ensuring operational excellence, clinical quality, and alignment with both UK healthcare frameworks and global DKMS standards.
• Co-develop the strategic vision for DKMS UK with the other Country Lead (Communication & Engagement), fostering a values-driven, high-performance culture.
• Oversee personnel, processes, and performance across departments, ensuring effectiveness and continuous improvement.
• Innovate in medical operations, donor services, and registry processes in partnership with colleagues and healthcare partners.
• Ensure compliance with UK laws and regulations, including clinical standards, data protection (GDPR), charitable governance, and healthcare practice.
• Build robust operational infrastructure - systems, workflows, and staffing - that enable sustainable growth and service excellence.
• Work with department heads to enhance donor registration, retention, and support, aligning with global DKMS goals.
• Share responsibility for the UK P&L, including budgeting, forecasting, and cost optimisation.
• Represent DKMS in national and international forums, positioning us as a trusted leader in stem cell transplantation.
• Develop and maintain strong relationships with transplant centres, donor registries, and other key partners.

The Successful Applicant

• Advanced academic qualification in medicine, life sciences, healthcare management or a related field; combined with business administration training or demonstrable commercial experience
• Proven experience in a senior leadership or managing director role, ideally within healthcare, non-profit or regulated medical environments.
• Significant background in leading cross-functional teams with a blend of clinical and operational responsibilities.
• Deep understanding of clinical governance, patient/donor safety, healthcare compliance, and donor management pathways.
• Strong financial management expertise, with experience overseeing budgets, forecasts, and financial reporting.
• Strategic and hands-on leadership experience, with the ability to manage complex stakeholder relationships and navigate organisational change.

What's on Offer

£100,000 and £115,000 basic + bonus + benefits

Contact

Rochelle George
Quote job ref
JN-082025-6820687Z

Where specific UK qualifications are required we will take into account overseas equivalents. All third party applications will be forwarded to Michael Page.

Centre 404 is a thriving charity with a proud history of supporting people with learning disabilities and their families. Based in North London, we currently work across eight London boroughs. We are looking for an effective, innovative and highly organised Executive Assistant to support our Chief Executive and help us drive forward our mission to empower people with learning disabilities and their families.

 About the Role

 · As Executive Assistant to the CEO, you’ll play a pivotal role in enabling effective leadership and governance across the organisation. You’ll manage the CEO’s schedule, communications, and stakeholder relationships, while also supporting the Board of Trustees and coordinating key governance activities.

· You’ll be a champion of digital tools, using AI and Microsoft 365 to streamline workflows, enhance internal communications, and maintain our SharePoint system. Your work will also contribute to fundraising efforts and donor engagement, helping us build strong external partnerships.

Key Responsibilities

 · Provide high-level executive support to the CEO, including diary management, correspondence, and project coordination.

· Organise and service Board and committee meetings, including minute-taking and governance administration.

· Support the Senior Management Team with meetings, reporting, and operational tasks.

· Oversee SharePoint and internal systems to improve collaboration and document management.

· Assist with fundraising events, donor communications, and wider organisational initiatives.

About You

 · Proven experience in a PA/EA role supporting senior leadership and Boards.

· Excellent organisational and communication skills.

· Proficiency in Microsoft 365 (Outlook, Word, PowerPoint, Teams, Excel, SharePoint).

· Experience using AI tools to enhance productivity.

· Strong understanding of confidentiality and data protection.

· Knowledge of the charity sector and governance requirements is desirable but not essential.

· Familiarity with AI tools like Microsoft Copilot, ChatGPT, or Notion AI

Why Join Us?

Centre 404 is a vibrant, values-driven charity committed to inclusion and empowerment. You’ll be part of a supportive team, with opportunities for training and development—especially in digital and AI tools. Evening and weekend work may occasionally be required, with time off in lieu provided.

Closing Date - Monday 22nd September 2025

For the full breakdown of responsibilities, please see the recruitment pack

Summary

We are seeking a proactive and diligent Compliance Officer to join our Recruitment and Operations team. You will be responsible for providing a robust compliant onboarding service for all successful applicants to our awardwinning Tutoring Programmes; ensuring all candidates are ready and fully eligible to start their delivering tuition sessions in colleges across the country. The ideal candidate will oversee the end-to-end onboarding process and ensure all pre-employment checks meet the standards required by Get Further and safer recruitment practices.

Key Responsibilities:

Compliance and Onboarding:

• Manage the end-to-end onboarding process, ensuring all pre-employment checks (Right to Work, DBS, references, and safeguarding requirements) are completed accurately and on time.
• Maintain accurate and secure records in line with GDPR and safer recruitment practices.
• Oversee the offboarding process where appropriate Safeguarding and Quality Assurance
• Ensure all safeguarding requirements are met and documented within our CRM system.
• Monitor compliance requirements and ensure continuous alignment with safer recruitment policies.
• Work closely with the Head of Recruitment to deliver in line with Get Further’s five-year strategy.

Communication and Stakeholder Engagement

• Manage tutor communications during the onboarding stage, ensuring candidate enquiries are responded to promptly via the shared mailbox.
• Liaise with College HR departments, providing assurance letters and compliance information for tutors.
• Collaborate with internal departments to ensure smooth onboarding and cross-team coordination.
• Support the onboarding process by reviewing and collating documentation and references.
• Ensure all Right to Work (RTW) checks are completed accurately and renewed and in a timely manner.
• Oversee the processing and verification of enhanced DBS checks, tutor reference requests and Social online Media checks.
• Ensure all safeguarding requirements are met and documented within our CRM database.
• Maintain accurate records in line with GDPR and compliance standards.
• Manage our Tutor Training booking process.
• Oversee the offboarding process where appropriate.
• Liaise with internal departments to ensure smooth onboarding and compliance.
• Manage tutor communications during the onboarding stage and oversee our onboarding mailbox – ensuring enquiries are responded to in a timely manner.
• Liaise with College HR departments and provide assurance letters for Get Further Tutors.
• Work with the Head of Recruitment to deliver Get Furthers five-year strategy.
• Manage the onboarding budget for tutors 

Who We’re Looking For

An enthusiastic and diligent team player with a passion for educational equality and inclusive hiring. You’ll thrive on building relationships, to creating a brilliant, supportive experience for applicants on their journey from start to finish. You’ll also bring a meticulous eye for detail and a commitment to safeguarding through thorough compliance checks and understand the importance of safer recruitment practices. If you're someone who combines people-first energy with process driven precision, we'd love to hear from you.

We welcome candidates from a wide range of backgrounds. Experience in the following areas may be particularly useful, but we understand that these skills can be gained in many different ways.

• Carrying out pre-employment checks such as Right to Work, DBS, or reference verification
• Managing onboarding or admissions processes and ensuring documentation is complete and accurate
• Handling sensitive or confidential information in line with safeguarding or GDPR requirements
• Coordinating compliance processes, audits, or record-keeping
• Supporting recruitment, HR, or people-focused processes in education, charities, local government, or other sectors.

We promote a supportive, collaborative, and inclusive working environment and are guided by our core values. These values are at the heart of our organisation’s personality. 

Fuel Bank – Triage Support Advisor

Location – Remote based role with occasional travel to the Midlands for team meetings & training.

Hours – Part & Full Time Positions. F/T – 37.5 hours Monday to Friday. P/T 18.5 hours flexible Monday to Friday to suit the needs of the charity and individual’s work life balance. 

Salary - £27,000.00 pro rata

Are you a confident communicator with strong administration skills? Are you happy to work in a busy reactive role processing queries and applications? Are you flexible, empathetic and able to deliver great customer service to our clients via email and telephone interactions?

Fuel Bank Foundation is the only UK charity to focus on the challenges of people living in fuel crisis. We provide emergency financial support through our network of partners who identify people who cannot afford to pre-pay for their energy.

As Triage Support Adviser at Fuel Bank Foundation, you will be the first point of contact for beneficiaries, partners, or referral agencies seeking assistance. Your primary responsibility will be to assess needs, gather essential information, and direct each query to the appropriate team or resource. You’ll play a critical role in ensuring that those in need receive timely and accurate support, helping maintain smooth day-to-day operations within the Foundation’s support services.

Key Responsibilities

Initial Contact & Needs Assessment

• Inbound Enquiries: Respond to incoming calls, emails, or online requests, providing a welcoming and empathetic first point of contact.
• Information Gathering: Ask relevant questions to understand the nature of each enquiry—whether a client needs immediate fuel assistance, advice, or referral to another service.
• Basic Eligibility Checks: Perform preliminary assessments to confirm a caller’s eligibility or direct them to the right partner agencies.

Triage & Referral

• Case Prioritisation: Quickly identify urgent cases (e.g., no heating supply, extreme vulnerability) and escalate them as needed to senior colleagues or specialized services.
• Routing Calls/Emails: Forward complex queries or those requiring in-depth guidance to the appropriate department (e.g., Customer Support, Policy & Impact, Finance for voucher-related questions).
• Follow-Up Coordination: Log essential details for each interaction, ensuring smooth handovers and timely follow-up by the relevant team member.

Data Entry & Record Keeping

• Database Management: Accurately input beneficiary information into the Foundation’s CRM or case-management system, maintaining up-to-date records in line with data protection policies.
• Documentation: Keep clear notes on calls, emails, and web form submissions, tagging them with relevant categories (e.g., urgent, general enquiry, advice request).
• Reporting: Support team leads by generating basic reports or summaries on enquiry volumes, types of requests, or common issues.

Communication & Collaboration

• Liaise with Colleagues: Update other teams or managers about trends in call types or emerging issues that might require policy changes or additional resources.
• Team Support: Assist in scheduling, task delegation, or administrative tasks when needed, contributing to a well-coordinated triage function.
• Stakeholder Engagement: Occasionally interact with partner organisations, local agencies, or other charities to exchange referral information or confirm assistance protocols.

Quality & Compliance

• Adherence to Policies: Follow all internal guidelines, including safeguarding, confidentiality, and data protection (GDPR).
• Continuous Improvement: Identify recurring enquiry patterns or potential service gaps, suggesting improvements to triage processes.
• Professional Development: Stay informed about any updates in the charity’s programs, fuel poverty regulations, or relevant partner services.

What will you receive in return:

· Support from a team of like-minded individuals who will support you to succeed in the role.

· Annual leave entitlement of 27.5 days (FTE), plus bank holidays plus the option to buy/sell extra days.

· A flexible working week to ensure work life balance.

· Enhanced pension contributions.

· Equal opportunity employers.

· Full onboarding programme with ongoing training and development opportunities.

Family Support Coordinator

£23,000 pa + benefits (including company car, 25 days annual leave, and pension)

Greater Manchester and the surrounding areas

Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.

About the role:

We are looking to appoint a Family Support Coordinator to support our care teams in delivering a high-quality family support service in the region, working with families and professionals to ensure the families we support have access to the services they need.

Reporting to the Family Support Manager and working in partnership with health, education, and social care professionals, you will take responsibility for sourcing practical goods and services in the region, applying for grants and benefits, as well as working with other charities or community providers to obtain goods, equipment or funds for families that Rainbow Trust do not provide directly.

Having worked in a stressful or emotionally-demanding environment with an understanding of the complexities of working with children and families, you will have a genuine interest in building supportive relationships and strong networks with other organisation to provide meaningful assistance to the families we support.

What we’re looking for:

· Professional experience of working in an administrative or coordinator role - applications will be particularly welcome from those who have provided services in a health, social care, youth or education setting within a charity environment.

· A friendly and socially-focused approach – you have strong interpersonal skills with the ability to interact and develop effective relationships with a wide range of people, you enjoy helping others.

· Well-organised, with a high level of attention to detail – you work well within established systems, produce high quality work and can manage multiple priorities simultaneously.

· Practical and people-oriented - you will thrive working at a fast pace whilst maintaining accuracy and be a confident MSOffice user.

· A persuasive and open communicator, you are inclusive in decision-making and are able to build and maintain strong working relationships with external organisations and networks.

· A practical knowledge of diversity issues affecting children, young people, and their families – aware that being responsive to others needs and concerns, is essential.

What we offer:

We have a range of fantastic benefits that we offer our employees, this includes.

• Flexible working hours to balance home and working life

• 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)

• Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand

• Company car for front line care posts

• Access to the Blue Light Card Scheme, and other rewards and discounts

• Bike to work, season ticket loan and payroll giving schemes, as well as a recommend a friend recruitment bonus

• Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year

• Pension scheme where we contribute 5% of your salary and you contribute at least 3%

• The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping

• Robust training and development programmes to support your learning and growth

We have a range of fantastic benefits that we offer our employees. If you’d like to find out more about these benefits and working with us, please visit our website.

We also have a fantastic learning and development programme - the Anne Harris skills development programme - in which we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be the best they can be, and feel a valued member of a high performing organisation.

Our Family Support Workers are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, counselling skills, and Introduction to Play.

The programme aims to provide a building block for you to individually tailor your own learning and development needs, with all family support workers having a foundation level of skills within their first year.

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of their time together, providing expert practical and emotional support where they need, it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.

How to apply:

To apply please visit our website via the link and apply online.

Please disclose on the application form if you have used AI for any part of your job application.

Interviews will take place at our Greater Manchester care team office, with the dates to be confirmed. We will only contact those applicants who have been successfully selected for interview. If you require any adjustments during the interview process, please let us know.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

There will be a requirement for flexible working and a full current driver’s licence to accommodate team and family need. An enhanced DBS disclosure will be required for this post.

We are committed to safeguarding and promoting the welfare of children and young people and we expect all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds. We are a Best Companies One-Star rated organisation.

Job Description

Who are Spinal Research?

We are Spinal Research, the UK's leading medical charity focused on the repair and restoration of the spinal cord. Every two hours, someone in the UK will become paralysed. Globally, it is estimated that 15.4 million people are living with paralysis. It can happen to anyone at any time, changing lives instantly. We fund groundbreaking research that will cure paralysis, ensuring people living with spinal cord injuries will get life-changing treatments.

The Role:

The Data Manager will be responsible for overseeing and managing the end-to-end processing of all supporter and organisational data. This includes the set-up and management of systems, ensuring data accuracy and integrity across multiple sources, and preparing information to support financial reporting. The role holder will also ensure the effective use of Salesforce CRM and other connected systems, while enabling teams across the organisation to use data to drive insight and impact.

This role will report into the Head of Operations and Strategy, providing guidance on data management, systems improvements and organisational effectiveness.

Responsibilities:

Data Management & Processing:

• Manage the end-to-end flow of supporter and organisational data across all systems.
• Collate data from multiple sources and prepare/upload into Salesforce CRM.
• Ensure data is reconciled with bank statements to guarantee completeness and accuracy.
• Carry out manual processing and preparation steps required for accountants and financial reporting.
• Maintain data quality and integrity across all systems and databases.

Systems & Integration:

• Oversee the access, security, and effective use of Salesforce CRM, payment platforms and third-party systems.
• Map and align data across platforms to ensure correct integration and reporting.
• Identify, resolve and prevent system or data flow errors.
• Support the Head of Operations and Strategy in implementing new systems or improvements.

Data Analysis & Insight:

• Provide accurate data analysis and insights to support strategic decision-making.
• Build dashboards and reports in Salesforce and other tools to support fundraising, research and operational teams.
• Identify trends, patterns and opportunities to increase organisational effectiveness.
• Act as the central point of expertise for data queries across the charity.

Team Support & Development:

• Support colleagues across teams to understand, use and manage their data effectively.
• Provide training and guidance on dashboards, reports, and data best practices.
• Share knowledge and recommend improvements in processes, data capture and reporting.
• Ensure compliance with data protection and GDPR in all areas of work (working alongside the Data Protection Officer).

Skill Set Requirements:

• Proven experience in data management, CRM administration or a related role.
• Strong knowledge of Salesforce CRM (or similar CRM systems), data processing and reporting.
• Excellent analytical skills, with the ability to extract insights and translate them into actionable recommendations.
• High level of accuracy and attention to detail in managing complex datasets.
• Strong organisational and problem-solving abilities.
• Experience in financial data reconciliation and reporting preparation is desirable.
• Proficiency in Microsoft Office Suite (particularly Excel), SharePoint and other relevant tools.
• Knowledge of data protection and GDPR best practices.
• Ability to manage multiple systems, integrations and workflows simultaneously.
• A proactive and adaptable approach, with excellent communication and interpersonal skills.

Benefits:

• A four day working week
• Five weeks annual leave plus bank holidays (adjusted for part-time staff).
• Flexible working, with core hours between 10am–4pm.
• Hybrid remote working (1 day a week expected in the office).
• Private health insurance cash plan.
• 8% pension plan.
• Cycle to work scheme.
• Onsite gym in office.

How to apply

If you would like to apply and join our energetic team at this exciting time, please submit your CV and a covering statement (no more than two pages) outlining your interest in the role and why you believe you are a good fit.

Commitment to diversity and inclusion

Spinal Research is committed to fostering a diverse and inclusive environment. We provide equal opportunities for all applicants, regardless of race, sexual orientation, disability, age, or gender. We welcome applications from all backgrounds and are happy to make reasonable adjustments to ensure a fair recruitment process.

We have a fantastic opportunity for an enthusiastic, proactive and driven Fundraising Manager to join our team at Brain Tumour Support. You will be joining the team at an exciting time as we seek to grow our supporter base both locally and nationally.

You will assume responsibility for the delivery of the fundraising strategy to achieve ambitious unrestricted income targets through Corporate Partnerships, Community Fundraising and Individual Giving. Motivating and line managing a small, but growing fundraising team, you will ensure activity levels are on track to achieve both income and awareness targets for the charity.

Ideal candidates must come from a charity fundraising background, with the drive to inspire a team, grow income, build relationships and initiate opportunities for development of the fundraising function. This role will suit a dynamic and positive individual, with a proven track record and extensive experience of meeting demanding income targets within various income streams, one of which should be Corporate, community or individual fundraising. Experience of developing and leading a team to success is desirable for this role.

This in an exciting and varied role, that you will be able to really put your stamp on, working with a really engaged charity team and reporting to the Head of Fundraising and Operations.

We value our staff and offer a welcoming working environment with an enthusiastic and committed team. We can offer you:

- 25 days annual leave plus bank holidays

- Enhanced sickness pay scheme

- Flexible working and hybrid working patterns

- Family friendly and carer supportive policies

- Opportunities for training and development

- Robust supportive supervision, and 1:1’s

- Whole team working practices and opportunities to feel close to the support delivery

- Whole team charity away days once a year, with overnight stay and socials

- Staff engagement incentives throughout the year

- Wellbeing and mental health support

Our mission is that no-one feels alone when facing the effects of a brain tumour diagnosis and this is an exciting time to join the team as we look to the future.

The role has a requirement to work some evenings and weekends to meet supporter needs, and will require some travel. A full UK driving licence is essential.

If you would like an informal chat regarding the role, please contact Sarah or Emma

Resurgo’s mission is to inspire and equip organisations to bring about ambitious and sustainable social change through our expertise in coaching, impact management and programme delivery. We’re a bold and innovative organisation with the ambition to transform society.

Are you a confident and experienced leader, with a heart for social justice and passionate about positively transforming society?

Then this could be the role for you. Join us as our next Centre Manager, and use your leadership and interpersonal skills to head up the team of three, delivering employment support in Brighton.

You’ll be working with the local church to manage the delivery of Resurgo's award-winning Spear Programme. Over the last 20 years, Spear has equipped more than 11,000 young people across the UK with the work-ready skills and mindset they need to succeed in employment, no matter the barriers they face. 

We believe each young person has huge potential. If you do too, and you have the skills and heart to see their lives transformed – join us.

The important stuff 

Location: Brighton

Contract: Full-Time, Permanent

Hours: Monday - Friday, 9.30am - 5.30pm with some out-of-hours work needed for events such as our Spear Celebrations

Salary: £35,000 - £38,000

Closing date: We are interviewing on a rolling basis and might close the application early if we find the right candidate

Upcoming Assessment Days: Thursday 25th September

Application pack: Have a look at our application pack for more information about the role and Resurgo

Please feel free to let us know if you may require any reasonable adjustments to participate fully in our recruitment process or if you have any enquiries regarding accessibility.

In this role, you’ll be responsible for:

Strategy, vision and impact [25%]

• Be at the forefront of leading Resurgo’s ‘big picture’ vision of a transformed society, empowering churches to transform young lives 
• Build and implement a strategy for developing relationships with local referral agencies to ensure effective recruitment of young people onto the Spear programme 
• Oversee the reporting of the Centre outcomes and ensure the Spear Programme is delivered in line with agreed targets 

Leadership, line management and training [25%]

• Lead your team with confidence; spurring them on in Resurgo’s mission; invest in a team culture of excellence, belonging and fun 
• Manage and develop the Lead Coach and Assistant Coach, using a coaching approach to invest in their growth and development. This includes weekly 1:1s, performance reviews and regular feedback
• Equip your team to drive change through a data informed approach, and keep them accountable to agreed targets for the Spear Programme

Relationship management [20%]

• Manage great relationships with a variety of stakeholders, including referrers, local businesses, donors, and your Board of Trustees 
• Embed into your local church; working closely with your Spear Trustees and congregation, and actively participating in their mission and events
• Partner with the Spear Trustees and assist in implementing their funding strategy by helping to build corporate and donor relationships. For example, by hosting prospective donors in the Training Room

Delivery of the Spear Programme [20%]

• Support group and 1-1 coaching with numerous 16-24-year-olds: equipping them with practical work-ready skills and resilient mindsets 
• Provide guidance to the Lead Coach in the training room when dealing with behavioural and safeguarding situations and upskill coaches with consistent coaching feedback
• Use a coaching approach to engage young people in challenging conversations that will enable them to take responsibility and over significant barriers to employment 

Operations [10%]

• Liaise with relevant staff regarding site operations and work to resolve any issues as soon as possible, ensuring the office and training room are safe and tidy working spaces in line with health and safety policies

This role will suit you if:

• You are an active Christian, passionate about your work being a lived expression of your faith 
• You want to help others reach their full potential, and enable young people to overcome significant barriers to employment 
• You have demonstrable experience in coaching, teaching or training and development, as well as being keen to develop these skills further
• You are an experienced and mature leader/line manager, or have great leadership potential, and are eager to bring out the best in your team
• You are confident building relationships with a variety of stakeholders, with effective written and verbal communication skills 
• You are steady under pressure, and able to juggle competing priorities 
• You are looking for a varied, hands-on role, where you won't be tied to a desk 
• You are IT literate 

You can expect:

• A genuine commitment to upskilling you through impressive training opportunities
• Training, guidance and funding to complete your professional coaching accreditation 
• Progression opportunities through professional development 1-1s 
• A fun, supportive culture where you are encouraged to bring your authentic self to work
• A worshipping community, where you can pray and worship with your colleagues
• Summer and autumn staff conference days, plus a two-night Christmas retreat 

A couple of things to note:

• This role requires occasional evening work, for our termly Spear Celebrations (where we celebrate our trainees as they complete the initial six weeks of the programme)
• In the event of a job offer, a DBS check will be requested

The role

The children and young people’s bereavement programme in Wales is looking to increase and improve its current services. We are looking for people to take this team forward over the next few years. Working closely with the rest of the Wales team and line managed by the Head of Wales, this is an exciting opportunity for people with empathy, motivation and team working. Please note this role will require travel across North Wales.

How to apply

Your application must consist of a CV and covering letter, which outlines your suitability for the role with reference to the Job Description and Person Specification and should be no longer than two pages.

Closing date for applications is 9am on 30 September 2025. We reserve the right to close the advert early, as interviews will be held as suitable candidates apply.

Please be advised that we will only contact success applicants for interview. If you do not hear from us, unfortunately on this occasion you have not been shortlisted.

Cruse welcomes and encourages applications from all protected groups as defined by the Equality Act 2010. Appointment will be made on merit.

Criminal Record Checks

All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online: 

· Applicants in England and Wales: DBS Code of Practice

· Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.

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Y rôl

Mae’r rhaglen brofedigaeth plant a phobl ifanc yng Nghymru eisiau cynyddu a gwella ei gwasanaethau presennol. Mae’n adeg gyffrous i newid a datblygu. Rydym yn chwilio am ddau unigolyn i ddatblygu’r tîm hwn yn ystod y blynyddoedd nesaf. Bydd yr unigolion hyn yn gweithio’n agos â gweddill y tîm yng Nghymru ac yn cael eu rheoli gan Bennaeth Cymru. Mae hwn yn gyfle cyffrous i bobl ag empathi a phenderfyniad sy’n mwynhau gweithio mewn tîm.

Sut i wneud cais

Mae rhaid i’ch cais gynnwys CV a llythyr eglurhaol yn amlinellu eich addasrwydd ar gyfer y swydd ac yn cyfeirio at y Swydd-ddisgrifiad a Manyleb y Person. Ni ddylai fod yn fwy na dwy dudalen o hyd. 

Y dyddiad cau ar gyfer ceisiadau yw 9am ar 30 Medi 2025. Rydym yn cadw’r hawl i gau’r hysbyseb yn fuan gan y byddwn yn cynnal cyfweliadau wrth i ymgeiswyr addas gyflwyno cais.

Noder: byddwn ond yn cysylltu ag ymgeiswyr llwyddiannus i drefnu cyfweliad. Os na fyddwch yn clywed gennym, yn anffodus nid ydych wedi cyrraedd y rhestr fer y tro hwn.

Mae Cruse yn croesawu ac yn annog ceisiadau gan bob grŵp gwarchodedig fel y diffinnir gan Ddeddf Cydraddoldeb 2010. Byddwn yn penodi ar sail teilyngdod.

Gwiriadau Cofnod Troseddol

Disgwylir i’r holl staff gwblhau gwiriad Cofnod Troseddol. Bydd angen i staff sy’n gweithio’n uniongyrchol â chleientiaid gwblhau gwiriad manylach. Rydym yn cydymffurfio â’r codau ymarfer perthnasol. Gellir eu gweld ar-lein: 

· Ymgeiswyr yng Nghymru a Lloegr: Cod Ymarfer DBS

· Ymgeiswyr yng Ngogledd Iwerddon: Cod Ymarfer AccessNI

Ni fydd euogfarnau blaenorol yn atal eich cais i weithio gyda Cruse rhag cael ei ystyried yn llawn. Mae ein Polisi Recriwtio Cyn-droseddwyr a’n Polisi Trin Data Gwirio Cofnodion Troseddol ar gael ar gais trwy e-bost.

Rydym yn cydymffurfio â’r holl ddeddfwriaeth diogelu data berthnasol ac yn prosesu eich data’n deg.