Operation coordinator jobs in cardiff

Online Community Coordinator

REQ004573

Permanent, part time (28 hours a week, will include some evenings and weekends)

£26,225. a year full time equivalent) £20,980.00 a year pro rata

Remote worker - ideally based near one of office locations (Cardiff, Leeds, London or Manchester) but the role will primarily involve working at home.

1 in 4 of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.

Together we will be unstoppable.

Help make our online community a safe and supportive place by moderating forum discussions, connecting users, facilitating conversations, producing content, leading community programs and supporting our volunteers.

Permanent, part time (28 hours a week, will include some evenings and weekends)

Location: Ideally based near one of office locations (Cardiff, Leeds, London or Manchester) but the role will primarily involve working at home.

The Role

You will form a key part of the wider online community team by:

· Moderating discussions

· Welcoming, engaging and supporting members

· Signposting members to useful resources

· Sourcing and creating new conversations and content

· Recruiting, training, managing and supporting volunteers

· Leading community programs and projects

· Escalating safeguarding concerns

For more information about the role’s responsibilities and the skills and experience required, please visit our website.

Please include examples in your application that show how your skills, experience, and values match the person specification in the job description.

About You

You will have:

· Broad experience of forum or social media communities

· High level of computer literacy

· Direct experience of the barriers that society creates for disabled people

· The importance of Plain English

· Experience of creating different forms of content

· Experience of supporting and growing a community project

· Excellent written English

· Excellent reading comprehension

We welcome applications from people with lived experience of disability and from all backgrounds.

We also ask you to share how you support Scope’s values and contribute to our goal of creating a fair and equal future for disabled people.

Our values are being pioneering, courageous, connected, open and fair

By living our values and trusting each other, we give our colleagues freedom and space to be creative, push boundaries and change minds.

Disabled candidates

We are a disability equality charity and encourage applications from disabled people. We are dedicated to creating a workforce that is a true reflection of the communities we serve. If you are disabled, have the skills, and or the experience to do the job, then we would love to meet you for an interview. Just let us know in your application that you are applying under the Guaranteed Interview Scheme.

Equality, diversity and inclusion

Equality and inclusion are at the heart of everything we do. We want to seize every opportunity to build a truly diverse and inclusive workplace.

We work hard to ensure that we are making exciting opportunities available to all, and everyone feels valued, heard and respected so that we continue to build a high performance, high engagement culture.

Scope benefits

We believe hard work deserves reward and recognition. We offer a wide range of benefits including:

· 35 days annual leave in Retail

· 27 days plus Bank Holidays in other roles

· flexible working (where we can)

· company pension

· excellent training and career development

· strong colleague networks across disability, race and LGBTQ+

· discounted gym membership, cycle to work scheme and much more.

How to apply

Click the apply button to create an account and complete your application form.

WHO WE ARE

The Humane League (THL) is a global nonprofit ending the abuse of animals raised for food. THL fosters a high-energy culture of teamwork and mission-driven problem solving, and we have earned recognition as Top Charity from Animal Charity Evaluators for all of their rating periods. Over the past few years, we’ve grown to a staff of 100+ talented individuals dispersed around the world. At THL, how animals are treated in the food system is at the forefront of our everyday work. As such, many of our staff are vegan by personal choice, and all of our THL-hosted events offer fully vegan menus. We welcome all mission-aligned candidates to apply, no matter where you are in your journey to end the abuse of animals raised for food.

YOUR OPPORTUNITY

The Humane League is seeking a self-motivated, organized, collaborative individual with the drive to create progressive change for millions of farmed animals as part of our Global Corporate Engagement team. As Temporary Global Corporate Engagement Coordinator, you will support global corporate engagement work by recording and maintaining data on cage-free and broiler chicken welfare policies and providing crucial administrative support to the team. You will manage our research databases and conduct research on food companies, finding corporate policies, company contacts, and other information to inform global campaigns and corporate relations work. You will also work closely with members of the Open Wing Alliance (OWA), our global coalition of animal protection groups, to share data and progress, and you’ll coordinate with member organizations and/or third parties to translate global commitments into key languages. 

You are passionate about The Humane League’s mission of ending the abuse of animals raised for food and are keen to use data to support this work. While working autonomously is an important part of this role, the ability to communicate and collaborate effectively with both internal and external stakeholders will also be paramount to your success. You are able to work independently and as a member of a team in a fast-paced environment, and you bring the organizational skills needed to prioritize and manage multiple tasks effectively and efficiently. This position reports to the Director of Global Corporate Engagement.

This is a temporary, full-time, remote position, beginning in late February and ending in late August. The duration may be extended or shortened at The Humane League’s discretion. The temporary hire will provide coverage while a permanent staff member is on maternity leave, with overlap for training and onboarding. This position provides the opportunity for optional domestic and international travel, equivalent to 1 or more trips per year.

This position can be based in the United States, Canada, Ireland, Portugal, the United Kingdom, Argentina, Brazil, Chile, Colombia, Ecuador, or Peru. The successful candidate must be authorized to work in one of these countries and reside in that country while undertaking this role. We are only able to consider candidates who reside in the time zones GMT-6 through GMT+0. Please note that we are not able to consider candidates who reside in Pacific or Mountain Time.

We have recorded a webinar hosted by Ellie Ponders, Sr. Director Global Corporate Engagement, and Mollie Putnam, Sr. Global Corporate Engagement Coordinator, to answer questions about the role and about THL and the OWA. You can view the recording on our website.

For priority consideration, please submit your application by November 20th, 2025 at 11:59pm ET. After this date, we will begin advancing candidates through the hiring process and may close the role. New candidates are welcome to apply as long as this job opening is listed on our website. If you are experiencing technical issues, please contact us through our careers email, which can be found on our website. Please submit applications and all supporting documents in English. All application questions and materials need to be submitted here through the application submission form; we do not accept applications through our careers email.

CORE RESPONSIBILITIES

• Update and maintain THL’s global commitment tracking database by transferring,  fact-checking, and proofreading data submitted by other animal welfare organizations. Keep policy information, corporate contacts, translations, and other details up to date in the database and other tracking documents so that progress and statistics can be shared internally and externally.
• Maintain our database of country-level cage-free information to inform global corporate relations work. Track relevant information on countries’ cage-free status, major commitments, legislation, and more. 
• Work with the OWA to collect key language translations of global cage-free and broiler chicken commitments so that groups around the world can leverage commitments in their respective regions.
• Assist with setting the Global Corporate Engagement team’s strategy, bringing a data lens to inform strategic decisions. 
• Independently perform research on food companies to support global campaigns and corporate negotiations, finding details such as executive contact information, existing animal welfare policies, corporate brand portfolios, worldwide locations, and more. 
• Refine the team’s list of hundreds of global companies in order to identify the top companies to prioritize. Annually update data on the top global companies, tracking their revenue, number of locations, countries of operation, welfare commitments, and more.
• Carry out administrative duties for team meetings including scheduling, agenda creation, note-taking, and facilitation. 
• Create presentations for OWA corporate engagement webinars. Co-lead presentations and provide tech support as needed.

In addition to the above essential job duties, other duties may be assigned as business needs arise. These may include non-essential, marginal job duties.

REQUIRED SKILLS

• Technology and Data Analysis: Comfort with contemporary software applications, including Google Sheets and Google Docs, with the ability to learn new platforms and troubleshoot independently. Assists with basic data tasks by organizing and tabulating data and creating simple visualizations.
• Problem Solving and Decision Making: Ability to identify and resolve problems, making use of available resources and consulting other staff members when appropriate. Supports decision making processes by gathering relevant information and following established guidelines. Assists in the documentation and execution of crisis protocols as directed.
• Initiative, Proactivity, and Adaptability: Willingness to adapt to changes and embrace new tasks and tools. Manages workload independently and proactively seeks out additional responsibilities and opportunities for improvement.
• Verbal and Written Communication: Ability to write and speak clearly and effectively and communicate successfully with diverse stakeholders, including OWA members who do not speak English as a first language. Ability to participate in presentations, create well-organized documents, and communicate responsively in an asynchronous environment. 
• Collaboration and Interpersonal Skills: Collaborates effectively with internal and external stakeholders, demonstrating a team mindset and a willingness to support others. Actively participates in team projects, activities, and discussions and contributes to a supportive work environment. 
• Organization: Excellent organizational skills, with the ability to field time-sensitive requests, anticipate future needs, and balance multiple priorities and deadlines. Leverages internal systems, processes, and workflows to help the team function smoothly. 
• Strategic Thinking: Ability to grasp organizational goals, policies, and procedures and understand how they align with broader strategic objectives. Supports strategy development processes and contributes to the initial stages of strategy implementation. 
• Global Perspective: Approaches work with a global and inclusive mindset, prioritizing global impact and taking into consideration the diverse experiences of colleagues and OWA member groups across many different cultures, languages, and political systems.
• Research: Ability to perform basic research on food companies and their revenue, locations, existing animal welfare commitments, executive teams, contact information, and more. Uses creativity and tenacity to find details that may be difficult to locate.

Hiring Timeline Details

Once your application has been reviewed, you will be notified via email with further details on the status of your application. If a candidate is moved forward, the interview process will be as follows:

• Recorded Video Interview

• Work Simulation Exercise (completed remotely)

• Interview (via video call)

For full details of our recruitment process please check our website.

Compensation and Benefits

The annual compensation range for this role is:

• $56,895 - $69,539 USD for candidates based in the United States
• $56,269 - $68,773 CAD for candidates based in Canada
• £34,086 - £41,661 GBP for candidates based in the United Kingdom
• R$23,200- R$34,800 for candidates based in Brazil
• $34,060,829-  $51,091,243 COP for candidates based in Colombia

Compensation ranges for candidates based in other locations will be determined prior to extending an offer.

At The Humane League, we believe in maintaining a fair and nondiscriminatory work environment. As part of our commitment to transparency, we have implemented a job architecture framework, which levels all of our roles according to size and complexity, as well as a compensation step system, which allows us to determine fair salaries for all. We also look at market data for each country that we operate in, to allow us to create specific salary bands per country. This work is time consuming and involves a cost to THL. Therefore, when expanding into a country for the first time, we only undertake this work towards the end of the recruitment process, when we know where our ideal candidate is based. In addition, we have adopted a no negotiation policy for salaries. To determine a job's level, we carefully consider a variety of factors, including a job's size and complexity, required experience, knowledge, and/or skills, internal comparability, and market data. Candidates whose experience places them at step 5 or above of their job level within our compensation structure will be awarded a “senior” title designation. These practices are aligned with our organizational values and will help us ensure we maintain clear, consistent, and transparent HR processes.

THL offers a unique and competitive benefits package. Each country will be provided with benefits that are applicable and relative to the location they are in. Therefore, your exact benefits package will be shared with you at the time of offer. However, as an idea, some of the benefits that are currently offered to our global team are:

• Unlimited paid time off
• The last Friday of every month off as a THL ‘Public Holiday’ called ‘Mend Your Heart Friday’
• Enhanced sick pay
• Generous bereavement leave
• Generous personal emergency leave 
• Sabbatical leave
• Enhanced parental leave
• Health insurance
• Life insurance
• Retirement contributions
• Internet allowance

For candidates outside the United States, The Humane League will not be your direct employer. The successful candidate will enter an employment agreement with a local Employer of Record with whom The Humane League partners.

Equal Employment Opportunity

THL is an equal opportunity employer. THL does not discriminate on the basis of any legally protected classifications, including but not limited to race, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, gender, sexual orientation, citizenship status, or any other status or classification protected by applicable federal, state, or local law. THL is committed to the importance of non-discriminatory practices within the nonprofit sector, as well as all workplace environments, and strongly encourages all interested candidates to apply.

Accommodations

The Humane League is committed to fully supporting all qualified individuals. As part of this commitment, THL provides reasonable accommodations for persons with disabilities in accordance with applicable federal, state, and local laws throughout the hiring process and employment if hired. If a reasonable accommodation is needed, please contact the People team to initiate the interactive process. Please view our website for the email. THL complies with the Americans with Disabilities Act, the Pregnant Workers Fairness Act, Title VII of the Civil Rights Act, and all other applicable state and local laws.

AI Policy

Original work and thought are essential in the hiring process and allow us to evaluate you based on your own skills and competency. Therefore, the use of artificial intelligence (ChatGPT, Gemini, Rytr, Google Assistant, etc) to generate responses is strictly prohibited. By submitting this application you agree to comply with our AI Policy. Violations of this policy in any part of the recruitment process will result in being dismissed from consideration. If you need a reasonable accommodation to this policy, please see above for more information.

Job Role

Reports to: National Director 

Budget responsibility: Yes 

Line management: 3 direct reports (Community Outreach Coordinator,Empty Spaces to Homes Programme Manager, Head of Construction & Delivery). Manage the relationship with the Upcycling Programme consultant.  

Post: Permanent 

Location: Home-based with frequent travel and some overnight  stays to internal and external events and project sites across England, Wales and Scotland.  All staff meetings are held in our ReStore, Romford.

About Habitat for Humanity Great Britain 

Habitat for Humanity Great Britain (Habitat GB) is part of the global Habitat for Humanity Federation fighting global poverty and homelessness. We believe that a decent home helps to permanently break the cycle of poverty and allows families to achieve strength, stability, and self-reliance. 

Job Purpose 

To support Habitat GB’s vision of a decent home for everyone, the organisation has recently completed a strategic review, resulting in a new National Strategy and an organisational restructure, to ensure the organisation is able to deliver the Strategy impactfully, efficiently and effectively. 

As a result, a new team has been formed, which will focus on developing and delivering high quality programmes in England, Wales and Scotland. The Director of Programme Delivery will be accountable for consolidating and supporting the new team to flourish. And for co-leading (with the Director of Retail) the development and performance of one out of two Strategic Goals, to: ‘Develop, pursue and share innovative solutions to increase access to decent, safe, affordable homes for communities across Great Britain’. 

Key responsibilities include the design, delivery and performance of Habitat GB’s domestic programmes and to support the effectiveness of a joined-up UK housing advocacy strategy. The Director of Programme Delivery will also act as an external representation on behalf of Habitat GB, working with the National Director, Housing Advocacy Manager and others on influencing & engagement opportunities, including the development of thought leadership to increase Habitat GB’s influence on policy & decision makers, increasing credibility with partners, communities and other collaborators. The role will also work collaboratively across Habitat GB and the Habitat for Humanity International (HFHI) network, including working with the Fundraising & Partnerships team to support high quality partnerships and strategic relationships. 

As a member of the Senior Leadership Team, the Director of Programme Delivery works to ensure the impact, sustainability, diligence and productivity of the organisation, including engaging in organisational transformation, within the framework of a values-led approach to people and culture approach. 

Key Accountabilities/Responsibilities: 

Strategic development and programme delivery: 

• Accountable for co-leadership (with the Director of Retail) of the strategic leadership, development and performance of Habitat GB’s Strategic Goal: ‘Develop, pursue and share innovative solutions to increase access to decent, safe, affordable homes for communities across Great Britain’. 

• Responsible for overseeing and ensuring the high-quality design, delivery and performance monitoring of programmes under this strategic goal, including Habitat GB’s flagship Empty Spaces to Homes programme which aims to provide solutions to Great Britain’s critical affordable housing need through the conversion of empty commercial and retail properties into homes and through researching, advocating and collaborating in coalition with others to foster a wider uptake of the Empty Spaces to Homes approach. 

• Working in collaboration with other teams, responsible for the delivery and performance of other GB-based programmes and the development of new strategic initiatives. 

• Source and manage contractors/consultants to work on individual projects in line with our procurement and finance policies. Be responsible for effective contract management including quality assurance of their work and ensuring value for money. Proactively work with the Senior Leadership Team to ensure the organisation prioritises and delivers successfully across the 5 Strategic Enablers, including: taking proactive leadership to deliver high quality programmes and projects; increasing capacity and capability for Monitoring, Evaluation and Learning; technical and thought leadership; increasing visibility and leadership of our mission in GB; ensuring we are a thriving organisation; and championing One Habitat approaches. 

• Maintain awareness of the relevant trends to inform organisational and team strategic planning. Create and maintain a learning culture which identifies opportunities to innovate and adapt. 

• Engage with HFHI and the wider sector to inspire, innovate and influence the development of Habitat GB partnerships and programmes. 

• Ensure programmes are accessible, inclusive, and culturally sensitive to provide the best possible support to target communities. 

External representation and strategic partnerships development: 

• Represent Habitat GB in Great Britain and, where required, internationally. Work closely with the National Director and others on influencing & engagement opportunities, including the development of thought leadership to increase Habitat GB’s influence on policy & decision makers, increasing credibility with partners, communities and other collaborators. 

• Work collaboratively with the Fundraising & Partnerships team to support or lead high quality partnerships and strategic relationships. 

• Work closely with other teams to ensure the development of high-quality proposals, propositions and reports which leverage opportunities across institutional and non- institutional prospects and contribute to our credibility as a trusted and impactful organisation. 

• Be proactive in responding to external challenges as well as opportunities to raise the profile and impact of Habitat GB. 

• Ensure the organisation, its mission, strategic aims, services and products are consistently presented positively to relevant stakeholders. Act as an advocate for the organisation. Promote and enhance the charity’s position externally and develop and maintain good relations and effective networks with relevant stakeholders 

Performance management, reporting and monitoring: 

• Set quality standards and meaningful KPIs to encourage ownership and accountability with direct reports, team, and contractors and effectively monitor progress towards agreed targets. 

• Work with the Senior Leadership Team to oversee the active management of the National Strategy through the co-development of a new Performance Framework for the organisation, ensuring it is robust, strategically aligned, and balances prioritisation and focus with innovation and adaptability. Represent relevant areas of performance in governance forums, including Board level. 

• Work closely with the Director of Finance, Operations & Compliance to track performance, and contribute to high quality reporting, income forecasting and budget management. 

Leadership and management: 

• Lead a high performing and ambitious team, inspired to implement and grow the strategy and with a core focus on positive impact for Habitat GB’s community and strategic partners. 

• Develop, lead and focus the Programme Delivery Team, its budget, activities and performance, to ensure the delivery against funding and impact targets. 

• Manage, motivate and develop team members. Ensure regular 1-2-1s are held, set individual objectives, encourage a culture of giving and receiving feedback, where kindness and ambition support the progression of people and plans. 

• Role model our values in line with Habitat GB’s inclusive approach to people and culture. 

Organisational Leadership: 

• Support the National Director in delivering Habitat GB’s strategy and vision, acting as a collaborative and supportive member of a shared leadership team. 

• As a member of the Senior Leadership Team, provide oversight of organisational priorities, productivity, performance, risk and due diligence. 

• Be an active leader across the organisation, collaborating effectively with teams, and contributing fully to organisational wide initiatives and opportunities. 

• Co-create ways of working to enable an adaptive, collaborative and high performing organisational team. 

• Deputise for the National Director when required and represent Habitat GB in external meetings and forums. 

Person profile: 

• Expert knowledge of programme and project design, delivery and monitoring. It would be helpful (but not essential) if this was in a thematic area related to Habitat GB’s vision and mission of ‘working in partnership to create housing solutions, and break down the barriers to decent, safe and affordable homes for all - in Great Britain and around the world’. 

• Proven track record of developing and leading innovative programme or project delivery strategies, community-development or partnership strategies which deliver ambitious targets. 

• Experience of working in a similar organisation, collaborating across teams and operating in a highly effective way across a diverse, networked structure. 

• Significant and successful experience in senior management roles, encompassing strategic management and team leadership. 

• Strong understanding and experience of complex organisational change projects, including the ability to support new teams to develop and thrive. 

• Strong budget and financial management skills. 

Skills and competencies: 

• You have excellent interpersonal, influencing and networking skills and can communicate with impact across diverse audiences. 

• You are a strategic, analytical and entrepreneurial thinker who is focussed on increasing impact in line with Habitat GB’s mission and a clear vision for how strategy translates into delivery 

• You are resilient, able to lead positively in a role which carries significant responsibility and requires you to prioritise effectively across multiple areas of work, problem solve and demonstrate strong organisational and planning skills. 

• You are a values-led leader, who demonstrates integrity, respect for others and a commitment to equity, diversity and inclusion. Strong leadership skills and commitment to the highest levels of integrity, honesty, openness and good governance with the capacity to inspire and motivate others 

• You are an experienced manager, able to lead and inspire others, offering kind and constructive support to others enabling them to improve their impact and performance. 

• You are confident and able to work across different and competing priorities 

• Business planning acumen, decision-making, and problem-solving skills. Excellent negotiation skills. 

The role and responsibilities will be carried out in a way which reflects: 

• Habitat GB’s commitment to safeguarding children in accordance with the Safeguarding Policy. 

• A commitment to Habitat GB’s vision, mission, values and approach. 

• A commitment to effective management of risk, by operating within the Charity’s code of conduct, policies, procedures and controls and by carrying out the risk management and assurance responsibilities of the role as set out in relevant Policy and Procedures. 

• If this sounds like it could be a good match for you, please take a look at the Candidate Pack here.

  Please note: this role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK.

  Start your Habitat journey here…

  We want the recruitment process to give you the opportunity to shine, to share your skills and experience as clearly as possible, and for you to find out more about Habitat GB in return. You are welcome to get in touch and arrange an informal chat with Henrietta Blackmore (please see website>vacancies for this email address) before submitting an application.

  To apply for the role, please send us your CV and a supporting statement (max two sides of A4) telling us about the skills and experience you would bring to the role and your motivation for applying.

  Send by email referencing the job title in the subject line to our recruitment email > website>vacancies

  The deadline for applications is Sunday 4th January 2026 (at 11:59 pm).

  Habitat for Humanity requires that all employees take seriously their ethical responsibilities to safeguard our intended beneficiaries, their communities, and all those with whom we work.  Managers at all levels have responsibilities to support and develop systems that create and maintain an environment that prevents harassment, sexual exploitation and abuse, safeguards the rights of beneficiaries and community members (especially children), and promotes the implementation of our code of conduct. The employment of this position will be subject to a satisfactory reference check and a Disclosure and Barring Service (DBS) check.

  At Habitat for Humanity GB, we aim to build, develop and retain a talented workforce that represents a variety of backgrounds, skills and experiences. We welcome and actively encourage applications from anyone who feels they’d be a good fit for our organisation, regardless of race, religion, colour, age, sex, national origin, sexual orientation, gender identity, disability, neurodiversity or any other protected characteristics.

  We’d prefer to hear directly from applicants – we won’t be working with third party recruiters on this role.