Operation manager jobs in birmingham

Undercover Investigator (Independent Contractor)

Reports to: Chief Executive
Location: United Kingdom (with international assignments possible)
Contract Type: Independent Contractor

About the Role

As an Undercover Investigator with the Animal Welfare Investigations Project (AWIP), you will work as part of a dedicated and highly skilled investigations team committed to disrupting organised animal cruelty and protecting animals worldwide.

You’ll be tasked with carrying out covert, intelligence-led operations aligned with AWIP’s Strategic Plan — targeting organised, serious, and complex cruelty within industries that use animals for human consumption.

Assignments will vary from short-term deployments to multi-month undercover placements within agricultural or associated sectors. You may also support other high-priority investigations, such as deploying covert surveillance equipment to assist ongoing animal fighting, wildlife crime, or puppy farming cases.

This work demands resilience, adaptability, and absolute discretion. You’ll operate in challenging environments, often under cover, gathering high-quality intelligence and evidence to support enforcement action and criminal prosecutions.

Key Responsibilities

• Conduct covert investigations and gather evidential material in line with AWIP’s operational protocols and evidentiary standards.

• Undertake long-term employment-based assignments in industries using animals for human consumption.

• Deploy covert and technical surveillance equipment to support intelligence-led investigations.

• Conduct research to identify investigative targets, networks, and patterns of organised animal crime.

• Produce accurate daily logs, reports, and evidentiary submissions while maintaining strict chain-of-custody procedures.

• Work collaboratively with solicitors, prosecutors, and law enforcement partners to support prosecutions and intelligence-led operations.

• Provide witness statements and give evidence in court when required.

• Ensure the confidentiality of all sensitive material and operational matters.

• Maintain regular communication with the Investigations & Intelligence Team regarding case activity and developments.

• Uphold AWIP’s mission and values in all aspects of your work.

Essential Requirements

• Strong alignment with AWIP’s mission to investigate, disrupt, protect, and rescue animals from organised cruelty.

• Proven ability to work independently, including in isolated or high-pressure environments.

• Confidence operating covert recording equipment and strong photography/videography skills.

• Excellent observation and attention to detail.

• Ability to adapt quickly, make sound judgments under pressure, and take calculated risks when necessary.

• Strong written communication and reporting skills.

• Full UK right to work and valid driving licence.

• Willingness to travel extensively and remain away from home for prolonged periods (typically 2–4 months per assignment; accommodation and expenses covered).

• Professional, discreet, and capable of maintaining operational secrecy at all times.

Desirable

• Prior experience in covert investigations, intelligence gathering, or law enforcement.

• Understanding of animal agriculture, animal fighting, or wildlife crime.

• Familiarity with evidentiary procedures and working with legal teams or enforcement agencies.

The Person

We’re looking for someone audacious, determined, and mission-driven — someone who thrives under pressure, has a meticulous eye for detail, and possesses an unshakeable commitment to protecting animals from harm.

Join MSI UK as a Lead Analytics Engineer and make a real impact with your skills.

Are you ready to lead transformative analytics in a mission-driven organisation? At MSI Reproductive Choices UK, we’re looking for a Lead Analytics Engineer to shape the future of data-driven decision-making in one of the world’s leading providers of sexual and reproductive healthcare.

Hours: Full time, 35 hours per week
Contract: Permanent
Salary: £58,969.32 - £64,866.26 (Depending on experience)

The Role

As Lead Analytics Engineer, you’ll:

• Design and deliver impactful analytics solutions using Power BI and Azure Analysis Services.
• Lead a team of analytics professionals, mentoring and setting best practices.
• Introduce machine learning and AI to support predictive insights.
• Collaborate with stakeholders to drive data-informed decisions across the organisation.

What You’ll Bring

• Proven experience in analytics, BI, or data science with both hands-on technical delivery and leadership responsibilities.
• Expertise in Power BI, SQL, and semantic modelling.
• Experience applying ML / AI techniques (e.g., predictive modelling, NLP) to real-world problems.
• Excellent communication skills and a passion for mentoring.
• A degree in a relevant field or equivalent experience;
• Relevant certifications in Power BI, Azure, or data science are a plus.

What We Offer – More Than Just a Job
We support your wellbeing, growth, and work-life balance with a range of benefits:

Financial Benefits

• Competitive salary with clear progression
• Up to 5% employer pension contribution
• Blue Light Card discounts

Health & Wellbeing

• 24/7 Employee Assistance Programme
• GP consultations via Doctor Line
• On-site Mental Health First Aiders

Work-Life Balance

• Bank holidays and weekends off
• Birthday bonus day off
• Family-friendly policies

Career Development

• Training and development
• Accredited apprenticeship opportunities
• Clear career progression routes

Ready to lead with data? Apply now and drive meaningful change.

The post holder will be required to coordinate and attend events across the UK, including our annual national conference in London and other planned regional events throughout the year. Travel and occasional overnight stays may be needed.

Role Purpose

The Events Coordinator is responsible for planning, organising, and delivering a varied programme of impactful events for service users, volunteers, and the wider cardiomyopathy community. These include, but are not limited to, supporting logistics, planning and execution of information days, medical education events, webinars, volunteer development days, and the charity’s annual national conference.

The role covers the full lifecycle of event management, from concept and planning through to delivery and evaluation. This includes oversight of event budgets, supplier and stakeholder management, and ensuring all events are delivered to a high standard, on time, and within budget. Events will be delivered both in person and online, so confidence in managing virtual and in-person events is essential.

Working collaboratively with colleagues across the charity, the Events Coordinator ensures that every event is accessible, engaging, on budget and aligned with Cardiomyopathy UK’s mission to improve the lives of people affected by cardiomyopathy.

Key Responsibilities

Event Planning & Delivery

• Work with internal teams and external stakeholders to define event objectives, content, themes, budgets, and logistical requirements.
• Plan and deliver a varied programme of events including information days, medical education sessions, webinars, volunteer development days, and the annual national conference.
• Research, negotiate, and book venues, suppliers, exhibitors, speakers, and contractors.
• Develop and manage event timelines, schedules, budgets, contracts, and all related administration.
• Oversee event budgets, ensuring costs are monitored, value for money is achieved, and accurate reporting is provided.
• Coordinate and supervise event staff, volunteers, and suppliers to ensure smooth and professional event delivery.
• Lead on event promotion and marketing, working with communications colleagues to maximise reach and attendance.
• Deliver online and in-person events, ensuring a high-quality experience for all participants.
• Ensure all events are delivered safely, inclusively, and in compliance with health and safety, accessibility, safeguarding, and organisational policies.
• Troubleshoot and resolve issues during events to minimise disruption.
• Collect, analyse, and report on event feedback, providing recommendations for future improvements.

Stakeholder & Relationship Management

• Build and maintain strong relationships with internal teams, external partners, speakers, suppliers, and volunteers.
• Act as a key point of contact for event-related queries before, during, and after events.
• Work collaboratively with teams across the charity to enhance events and develop new formats to meet emerging needs.

General Responsibilities

• Maintain accurate records and documentation for all events.
• Provide administrative and project support as required.
• Contribute to a positive and collaborative team culture within Cardiomyopathy UK.

Person Specification

Essential

• Experience coordinating and delivering events, including online and in-person formats.
• Proven budget management skills and experience negotiating with suppliers.
• Strong organisational and project management skills, with the ability to manage multiple priorities and deadlines.
• Excellent communication and relationship-building skills, able to work effectively with a wide range of stakeholders.
• Confident using event software, online meeting platforms (Zoom, Teams, etc.), Eventbrite, Mailchimp and Microsoft Office applications.
• A creative approach to problem solving and event promotion.
• Willingness to work flexibly, including travel to events, occasional evenings or weekends when events require.

Desirable

• Experience of working in the charity sector or healthcare environment.
• Experience of evaluating event impact and outcomes.
• Knowledge of accessibility and inclusion best practice in event delivery.

 

Senior Financial Accountant - Restricted Income
Reference: OCT20254404
Location: Flexible in UK
Contract: 12 months, fixed term
Hours: Full-Time, 37.5 hours per week
Salary: £47,313.00 - £50,309.00 Per Annum
Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave

Are you a qualified accountant looking to make meaningful impact? This is an exciting opportunity to join the RSPB’s dynamic Finance team and contribute to one of the UK’s most influential conservation charity. With an annual income exceeding £170m and over 1.15 million members, the RSPB combines charitable impact with a substantial commercial operation - offering you both challenge and opportunity.

This role plays a pivotal part in embedding the Overhead Cost Recovery (OCR) internal recharge mechanism into our financial operations. The OCR initiative is designed to improve how we cost projects and recover overheads, aiming to deliver a net financial benefit of approximately £1million annually. By supporting this initiative, you will help drive financial sustainability, improve cost transparency, and enable better decision making across the organisation.

As a Senior Financial Accountant - Restricted Income, you will be a key member of the Financial Planning & Reporting team. Your responsibilities will include:

• Implementing the OCR mechanism: - set-up coding structures and integrate overhead recovery into financial systems and reporting templates.
• Project-level financial management: - Execute debits/credits, track overhead recovery, and monitor funding gaps using a standard 15% OCR rate.
• Stakeholder engagement: - Collaborate with Project Managers and Fundraisers to assess and communicate OCR funding status.
• Financial Planning and modelling: - Prepare and present budgetary analysis, support strategic decision-making, and contribute to long term financial planning.
• FCR tool ownership: - Maintain and update the Full Cost Recovery Projects costing tool and associated guidance, ensuring effective training and usage. 

This role offers the opportunity to influence financial strategy and improve operational efficiency across a complex and diverse organisation.

Essential skills, knowledge and experience:

Qualification:

• Professional accounting qualification (e.g. ACCA, CIMA or equivalent). 

Skills:

• Strong analytical and financial modelling skills.
• Ability to communicate financial information clearly to both finance and non-finance audiences.
• Advanced excel skills.

Knowledge:

• Solid understanding of financial management and processes and double-entry accounting.
• Familiarity with financial management standards and charity sector regulations.

Experience:

• Proven management accounting experience.
• Track record of delivering projects that improve profitability or efficiency.
• Experience preparing reports for external stakeholders (e.g. HMRC, Charity Commission)

Desirable Attributes:

• Experience with accounting software within a medium sized organisation.
• Experience of liaising with auditors, trustees, and regulatory bodies

Additional information:

• This role is remote, but occasional travel to RSPB HQ in Sandy and other UK locations may be required. Overnight stays may be necessary.
• This is a 12-months fixed-term full-time role for 37.5 hours per week.
• The RSPB reserves the right to extend or make this role permanent without further advertising dependent on business needs at the end of the contract term.
• You will be expected to support our Environmental Policy and promote sustainability in your work.
• Volunteers are integral to the RSPB’s mission - staff are encouraged to support and collaborate with them.

Closing date: 23:59, Sunday, 2nd November 2025
We are looking to conduct interviews for this position from 10 November, 2025.  
Please note that we will be actively recruiting for this role and reserve the right to close this vacancy should sufficient applications be received.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. 

The RSPB is a licenced sponsor. This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

As part of this application you will be asked to provide a copy of your CV and complete a short form with cover letter. Please use the cover letter section to explain how you meet the criteria set above. Contact us to discuss any additional support you may need to complete your application.

No agencies please.

We are looking to appoint someone who sees risk not just as a challenge to avoid, but as an opportunity for kingdom impact. This role calls for someone able to blend robust yet proportionate compliance and an eye for detail, with bold, faith-shaped decision-making.

In this newly created role, you will play a key part in shaping how we coordinate policies, manage risk, and navigate complexity with both diligence and hope. You will ensure that our compliance meets or exceeds required standards, strengthening trust and relationships. You will support governance that enables wise decision-making and foster a risk management culture that both protects the organisation and recognises and seizes opportunities, all while actively pursuing and staying faithful to our calling.

• Salary: £33,000-36,000 (pro-rata) + benefits
• Location: Home-based or the option of a desk at our office in Oxford.
• Terms of appointment: Part-time (22.5 hours per week). Permanent
• Closing date: Monday 3 November at 9am
• Interview date: Interviews will be held over 10 and 11 November 2025

Key responsibilities:

• Compliance management
• Legal agreements and advisory implementation
• Risk management
• Governance support

For more information, see our application pack.

Benefits include:

• 33 days’ annual leave, including bank holidays
• Up to 5 days’ extra leave to serve on the Board of an external organisation
• Competitive contributory pension scheme
• Employer pension contributions up to 7.5%
• Fully employer-funded life assurance
• 24/7 employee assistance programme for emotional and practical support
• Tax-free home-working allowance
• Family-friendly employer
• Monthly in-person team days in Oxfordshire or the Chilterns (expenses covered)
• Hot-desking facility at Oxford office
• Fully paid-for professional development opportunities.

​It is an occupational requirement of this role that you have a clear, personal commitment to the beliefs set out in our Statement of Faith and Doctrinal Position Statement.

We’re recruiting for a Senior Communications Officer.

Job title: Senior Communications Officer
Location: Home-based, with monthly in-person team meetings (generally somewhere in the London-Oxford-Bristol corridor), and regular travel to London.
Contract type: 4/5 days a week (30/37.5 hours per week), permanent.
Salary: £33-34K per annum plus benefits (FTE).

Would you like to make a positive impact for rural communities across England? Would you like to help tackle rural deprivation and ensure rural areas have fairer access to essential services? Would you like to help rural communities reach their full potential?

About Us

Action with Communities in Rural England (ACRE) is the only national charity speaking up for everyone in rural areas.  We champion thriving, sustainable and inclusive rural communities that have the services they need and the resources to secure equitable outcomes for everyone.  We work closely with our 38 member organisations who support local communities across England.  Together we campaign for change, enable local action, and improve support for people most in need. We work with government and other national partners to explore the issues affecting rural communities and identify solutions so that no one is disadvantaged by where they live.

About the Role

We are seeking an experienced and creative Senior Communications Officer to join our ambitious team. This is a new post that will play a key role in delivering our new five year strategy Rural Ambition: enabling communities to thrive.  This includes a commitment to speak up more boldly for rural communities and to build new alliances to widen our reach.  Reporting to the Head of Policy and Public Affairs, you will be responsible for our external communications, including telling eye-catching stories, building relationships with journalists and overseeing our digital communications.  You will support our engagement with policy makers and other stakeholders, and advise and support other team members and our member organisations to promote their work and the impact they are making.

About You

You will be experienced in developing compelling stories and helping to deliver campaigns that raise awareness of low profile issues and drive change.  You will enjoy having a varied role that offers the opportunity to be creative, build new connections and work with colleagues in the team and our wider network.  You will be excited by our ambition to speak up more boldly for rural communities and to focus on the issues where we can make the most impact.  You will be a self-starter as well as a team player, enjoy working in partnership with other organisations, and be used to delivering several projects at one time.  You will have direct experience of living in a rural community or have a strong empathy with our cause.

This role is a great opportunity for a communications professional who is keen to take the next step in their career and give a voice to communities that are often forgotten.  You will be joining a small, focused and energetic organisation while being part of a unique national network. If you share our vision and ambition, please get in touch.

Working at ACRE

The ACRE team is home-based. We meet together at least once a month, generally somewhere in the London-Oxford-Bristol corridor.  Benefits include up to 30 days holiday, a contributory pension scheme, life cover and flexible working arrangements.

We are an equal opportunities employer and are committed to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, traditions and ways of life. Please note you will be asked to provide evidence of your eligibility to work in the UK prior to interview selection.

Closing date for applications: Wednesday 19 November, at 23:59
Interviews will be held on Tuesday 25 November in Woodstock, Oxfordshire
NB: Please confirm when you make your final application that you are able to attend on this date.

Please assume that you have not been shortlisted if you have not heard from us by 24 November.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

No agencies please.

The Case Coordinator will work closely with the Head of Direct Work to ensure the delivery of high-quality Independent Social Work Reports (ISWRs) across the direct work strand of SWWB. The Case Coordinator will supervise volunteer social workers, carry out social work assessments themselves, and support quality assurance processes to maintain excellence in social work practice. 

Training and Implementation Specialist

We are looking to recruit two people to join a mission-led organisation, supporting a friendly and dynamic team.

The Implementation Specialist role is ideal for ambitious, client-focused individuals, passionate about improving services.

It is an exciting time to join the organisation! The team are testing out new ways of working internally to streamline some of the administrative tasks away from this role, piloting new ways to support clients and even redesigning the training!

Position: Training and Implementation Specialist

Location: Remote (national travel with occasional overnight stays required)

Hours: Part-time, 28-35 hours per week

Salary: £38,972 pro rata

Contract: Permanent

Start Date: Between 8th Dec – 5th Jan TBC with candidate

Close Date: Midday Monday 3rd Nov. The team will be in touch with successful candidates by 7th Nov. At this stage they will send you a task which is expected to take no more than 3 hours.

First interviews: 18th Nov, near London Victoria station. Travel will be reimbursed.

Second interviews: Online, Wednesday 19th or Thursday 20th Nov (short, informal chart). Aiming for final decision is 21st November.

About the Role

You will play a vital role in supporting organisations to embed the Outcomes Star into their practice. This means helping clients make the best possible use of the Star through training, advice and practical support.

You will be a trusted partner to clients by building relationships, facilitating learning and supporting organisations to use the Star well so that it can have the greatest impact.

Core aspects of the role include:

• Engaging new enquiries.
• Onboarding & implementation
• Training & learning delivery
• Account management
• Collaboration & innovation.
• Client engagement

This is a varied and rewarding role for someone who enjoys training, relationship-building, problem-solving, and making a positive impact in partnership with organisations across different sectors.

About You

You will have experience in training, facilitation, and/or implementation support.

You will also have:

• Ability to develop and build strong relationships with both clients and colleagues .
• Excellent communicator with good interpersonal skills; able to work effectively, independently and as part of a small team collaborating well with colleagues.
• Ability to adapt support to different organisations and contexts.
• Flexible; with the ability to work in the ever-changing context of a growing organisation.
• Commitment to reflective practice, learning and continuous improvement.
• Willing to work in an evolving role being shaped by clients’ needs.
• Willingness to operate effectively in scaling organisations where processes are still being defined. This role suits someone who is adaptable, resilient, and confident working at pace amid change.
• Strong self-management skills and motivation with the ability to manage your own workload and work independently. Ability to manage and coordinate simultaneous client relationships and projects, and drive projects forwards to achieve tangible results.
• Adaptable and responsive to client needs, able to take initiative with a creative problem-solving approach.
• Committed to delivering a good service to clients and helping them make a difference to the people they support.
• Good IT skills including MS 365 and Teams.

If you’re reading this wondering ‘is it really for me?’ or ‘I don’t quite meet all of the criteria’, then please get in touch to ask some questions or consider applying anyway.

About the Organisation

Join an employee-owned values-based Social Enterprise with a vision of a society in which people are enabled to thrive. As an employee-owned organisation all employees are engaged in the development of the business through a Trust Board, helping homelessness, health, and social care providers improve services by creating engaging visual tools and promoting collaborative ways of working.

What you can expect

• A purposeful, caring and inclusive team operating within an employee-owned trust
• An opportunity to grow and develop yourself through your work
• To be empowered to lead and self-manage with the support of a highly committed team around you
• Opportunities to be involved in projects outside the scope of your role

Benefits include:

• Laptop and mobile phone provided for work purposes
• Open to flexible working arrangements
• Cash health plan
• Generous pension scheme
• Employee assistance programme
• Cycle to Work scheme
• 25 days’ annual leave plus bank holidays (pro-rated for part-time) & additional days at Christmas (increasing to 30 days with long service)
• Enhanced parental and carer’s leave
• Paid volunteering time
• Opportunities for personal development

We strongly encourage candidates of diverse backgrounds and identities to apply. Each new employee is an opportunity to bring in a unique perspective and strengthen the team, so they are always eager to further diversify the organisation.

You may have experience in areas such as Training, Training and Implementation, Training Officer, Training and Implementation Officer, Training Specialist, Training and Implementation Specialist, Training Coordinator, Training and Implementation Coordinator. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

What if you could build your finance career at one of the UK's leading charities while gaining professional qualifications and hands-on experience? Imagine being part of a team that keeps our cash flow and income processes running smoothly, enabling us to deliver life-changing support to people affected by dementia?

About the opportunity

As Accounts Assistant focusing on Treasury and Accounts Receivables, you'll play an important role in delivering a high-performing, efficient financial transactions operation with partnership and improvement at its core. This is both an operational and developmental role, offered with the possibility of pursuing a formal qualification such as a financial accounting apprenticeship or another appropriate finance or administration-related qualification.

You'll be part of our Finance & Assurance directorate, reporting to the Financial Transaction Team Officers and working alongside other assistants and trainees. Focusing specifically on Treasury and AR activities, you'll gain broad experience across cash management, income processing, and receivables. From recording and processing financial transactions to supporting month-end and year-end processes, you'll monitor daily communications and role-model brilliant partnership and customer service, support reconciliations and audits, and work in an agile way across multiple projects and workstreams.

This is a role where your success is built on strong collaboration across multiple teams. You'll have opportunities to undertake specific improvement projects, identify ways to enhance processes, and support colleagues across the organisation to operate within best practice when it comes to financial transactions.

About you:

You're someone with a willingness to learn and develop on the job, sharing your learnings with colleagues to foster whole-team development. You have a working interest in quality improvement and an enthusiasm for a career in finance with ideas to help us constantly improve. You have experience with problem-solving, preferably in a financial environment, and you're willing to proactively reach across to colleagues in different teams.

You'll have:

- Willingness to learn and develop on the job (including undertaking specialist training), sharing those learnings with colleagues.
- Working interest in quality improvement in processes, analysis, communications, or customer service, and experience supporting it.
- Enthusiasm for a career in finance and ideas to help us constantly improve.
- Experience of problem-solving, preferably in a financial environment, and willingness to proactively reach across to colleagues in different teams.
- Good grasp of data and how it can be analysed and presented to improve understanding, engagement, and performance.
- Experience of developing basic financial reports and performing simple bank reconciliations.

What you’ll focus on:

- Supporting the effective running and performance of the Financial Transactions team, with a specific focus on Treasury and Accounts Receivables activities.
- Undertaking specific projects to demonstrate or drive improvements across Treasury and AR processes.
- Monitoring and responding to daily communications from colleagues and role-modelling brilliant partnership and customer service.
- Recording, processing, and filing financial transactions in line with internal procedures, including completing reconciliations.
- Assisting in month-end and year-end closing processes, including preparing for and supporting audits.
- Identifying ways to improve processes and making recommendations to senior colleagues.
- Supporting colleagues across the organisation to operate within best practice for financial transactions.
- Role-modelling working in ways that always adhere to internal policies, procedures, and compliance requirements.
- Liaising with suppliers and other third parties where appropriate.
- Supporting officers and managers with reconciliations, reports, and analysis related to cash management and receivables.

Could your enthusiasm for finance and quality improvement help strengthen our Treasury and Accounts Receivables operations? Are you ready to develop your skills while gaining qualifications in an environment where learning and collaboration are valued? If you're looking for a role where development meets meaningful purpose, we'd love to hear from you.

Important Dates

The deadline for applications is 23:59 on Sunday 9th November 2025.
Interviews will take place on W/C 17th November 2025.

About Alzheimer's Society

Dementia is the UK’s biggest killer. One in three people born in the UK today will develop dementia in their lifetime.

At Alzheimer’s Society, we’re the UK’s leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.

Together with our supporters, we’re working towards a world where dementia no longer devastates lives.

Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.

Our commitment to Equity, Diversity, Inclusion & Belonging

We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.  

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society. 

Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people. 

Our hiring process

During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply.  Please also contact Alzheimer’s Society Talent Acquisition Team via [email protected] for application support or any adjustments you might need.

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice.

We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice.

We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a DBS check at the relevant level.

Giving back to you

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society. 

You can also visit our Working for Us pages, which give you more information about what it’s like to be an employee at the Society.

The Sumatran Orangutan Society (SOS) is dedicated to protecting orangutans, their forests, and their future. Together with our local partners in Sumatra, we’re protecting vital ecosystems and creating resilient landscapes where orangutans – and people – can thrive.

We’re looking for an experienced and creative fundraiser to lead our individual giving and supporter engagement programmes, grow our supporter base, and champion innovation in public engagement and income generation. You’ll be rallying resources which will ultimately help us grow our impact for wild orangutans and the people living alongside them.

The Role

As Head of Individual Giving & Supporter Engagement, you’ll lead the strategic development and delivery of SOS’s public fundraising portfolio – inspiring individuals around the world to take action and give generously for the future of Sumatra’s rainforests and wildlife.

You’ll be responsible for individual giving, digital acquisition and retention, legacies, appeals and campaigns, and supporter events. You’ll be given the freedom to innovate, identifying and developing new income streams and engagement products and approaches that help us reach and inspire new audiences.

We’re particularly interested in candidates with strong acquisition experience, who can help us grow and diversify our supporter base.

Reporting to the CEO, you’ll work closely with communications, partnerships, and programmes colleagues to build an engaged community of supporters and advocates for SOS.

Key Responsibilities

Leadership & Strategy

• Lead the development and delivery of SOS’s public fundraising strategy, ensuring alignment with the organisation’s mission and income targets.

• Set and manage income and expenditure budgets for all individual giving fundraising streams, ensuring healthy ROI and sustainability. 

• Set clear targets and KPIs, with robust financial planning, forecasting, and monitoring.

• Foster innovation across public fundraising, developing and testing new products and propositions.

• Promote a culture of data and insight-driven decision-making, continuous improvement, and connecting our supporters to the impact they enable.

• Adhere to the Fundraising Regulator Code of Practise and Data Protection legislation and ensure the SOS Donor Promise and Fundraising Values are alive and visible in all fundraising activity.

Individual Giving & Donor Development

• Oversee acquisition, retention, and uplift strategies for individual donors, ensuring a seamless and inspiring supporter journey.

• Design and manage a calendar of appeals and campaigns, including the Big Give Christmas Challenge.

• Work closely with Communications & Marketing colleagues to deliver compelling creative content and integrated fundraising campaigns across digital channels.
   

Digital Fundraising

• Lead on digital acquisition strategy and performance, testing and optimising paid and organic campaigns to grow SOS’s online giving and supporter base.

• Manage and optimise digital giving platforms, donor journeys, and analytics to improve conversion, retention, and lifetime value.
   

Legacies & Events

• Develop and implement SOS’s legacy marketing strategy, raising awareness and nurturing pledgers and enquirers with care and authenticity.

• Manage fundraising events (such as our Buffoonery comedy night) and oversee community fundraising initiatives, optimising engagement and lifetime value.
   

Collaboration & Management

• Line manage the Development Assistant, ensuring that our supporters receive outstanding stewardship.

• Work closely with colleagues across Development, Communications, and Programmes to ensure a joined-up approach to engagement, conversion, and storytelling.

• Keep up to date with sector trends, digital innovations, and regulatory requirements, ensuring compliance and best practice in all fundraising activity.
   

About You

You’re a strategic and practical fundraiser who knows how to inspire public giving. You combine creativity with an analytical approach, and you’re motivated by purpose and impact. You’ll flourish in a small, committed team where innovation and collaboration are key.

Essential:

• Significant experience in individual giving and/or digital fundraising, including both strategy development and delivery.

• Proven track record of meeting or exceeding income targets across multiple channels.

• Familiarity with CRM systems and digital fundraising platforms.

• Strong understanding of digital acquisition and retention techniques, data-driven fundraising, and supporter journeys.

• Experience managing appeals and campaigns, ideally including match-funded initiatives (e.g. the Big Give).

• Excellent copywriting, creative and analytical skills, with an eye for compelling storytelling.

• Experience in budget management and performance reporting.

• Collaborative and adaptable, with excellent project management and communication skills.
   

Desirable:

• Experience in product development or innovation in the charity sector.

• Knowledge of legacy fundraising.

• Interest in environmental, conservation, or international development causes.

About Habitat for Humanity Great Britain

Habitat for Humanity Great Britain (Habitat GB) is part of the global Habitat for Humanity Federation fighting global poverty and homelessness. We believe that a decent home helps to permanently break the cycle of poverty and allows families to achieve strength, stability, and self-reliance.

We’re looking for a proven leader with significant experience and a strong track record in strategic planning, advocacy and programme delivery, institutional fundraising, and team leadership in complex or networked organisations.

Reporting to the National Director, your role will be both strategic and operational, shaping innovative solutions which increase access to decent, safe, affordable homes for communities across Great Britain and driving a diverse coalition that champions the universal right to decent homes and collaborates to implement effective housing solutions for underserved communities worldwide.

You’ll be joining us at a really exciting time, as we are on an ambitious journey of transformation and growth. This role offers the opportunity to grow and lead a talented, high performing team and to shape Habitat’s impact and influence across Great Britain and globally.

Reports to: National Director

Grade: B

 Budget responsibility: Yes

 Line management: 3 direct reports (Programme Development Manager, UK Housing Advocacy Manager, Global Advocacy & Policy Manager)

Location: Home-based with frequent travel to internal and external events, networking and other meetings in London and occasionally across the UK.  Regular international travel will also be required. All staff meetings are held in our ReStore, Romford.

Job Purpose

To support Habitat for Humanity GB’s (Habitat GB) vision of a decent home for everyone, our National Strategy 2024-2027 identifies two key goals:  to (1) ‘develop, pursue and share innovative solutions to increase access to decent, safe, affordable homes for communities across Great Britain’; and to (2) ‘form a diverse coalition that champions the universal right to decent homes and collaborates to implement effective housing solutions for underserved communities worldwide’. The Director of Impact & Influence has responsibilities which contribute to the achievement of both these goals and is accountable for co-leading Goal 2 with the Director of Fundraising & Partnerships. They work collaboratively across the organisation, with Habitat for Humanity International (HFHI) and other Habitat global network members, and with a wide range of external partners.

Key responsibilities include the cultivation and stewardship of FOI (Foundations, Organisations & Institutions) partnerships and funding, leading the achievement of ambitious income targets related to donors based in England, Scotland and Wales on behalf of Habitat GB and the Habitat global network. The Impact & Influence Team also serves as the unit responsible for programme quality and effectiveness across the full lifecycle:  from design and innovation, through implementation, to evaluation and learning, including high quality proposal development, robust Monitoring and Evaluation (MEAL) frameworks, grant management policy and process across the organisation, and the direct delivery of reporting and compliance requirements to FOI funders.

The Director of Impact & Influence also leads Habitat GB’s domestic and international advocacy function, leveraging our research and programmatic insights to drive systemic and policy change in line with our mission and strategy. As an external representative, the Director develops Habitat GB’s role as a thought leader to increase our influence on policy & decision makers and credibility with partners, communities and other collaborators.

As a member of the Senior Leadership Team (SLT), the Director of Impact & Influence helps ensure the impact, sustainability, diligence and productivity of the organisation, including engaging in organisational transformation, within the framework of a values-led approach to people and culture approach.

Key Accountabilities/Responsibilities:

Strategic Leadership & Organisational Delivery

• Provide strategic leadership for the development and delivery of Habitat GB’s impact and influence agenda, co-leading the achievement of organisational strategic goals, in particular our goal of forming a diverse coalition that champions the universal right to decent homes and collaborates to implement effective housing solutions for underserved communities worldwide.
• Working with the National Director, lead on the development and ongoing review of HFHGB’s National Strategy, as well as our engagement with strategic development at global and regional levels.
• Co-lead Habitat GB’s ambitious funding and partnership strategy in support of impactful domestic and international programme portfolios.
• Shape and drive delivery across Habitat GB’s five strategic enablers, ensuring high-quality programmes, coalitions and networks, organisational visibility, technical leadership, and internal capacity for learning and innovation.
• Lead the development, delivery and continuous improvement of a robust organisational performance framework, with monthly/quarterly KPI reporting into SLT and Board governance.
• Cultivate a learning culture that embraces innovation, adapts to external trends, and enhances the organisation’s ability to respond to complex challenges.
• Champion inclusive, accessible, and culturally sensitive programming, in line with Habitat GB’s mission and values.

Partnership Development & Fundraising

• Lead the development and stewardship of strategic partnerships with Foundations, Organisations and Institutions (FOIs) across England, Scotland, and Wales to secure income and achieve impact targets.
• Be accountable for delivering annual FOI income and pipeline targets agreed in the Performance Framework, including soft‑commitments and conversion, quarterly phasing, proposal volume/quality, and donor reporting timeliness.
• Represent HFHGB in national and international fundraising initiatives, influencing stakeholder engagement on behalf of the global Habitat for Humanity network.
• Collaborate with the Fundraising & Partnerships (F&P) team to develop compelling funding propositions, donor reports, and stakeholder engagement strategies.
• Jointly develop and lead a resource mobilisation plan with the Directors of Programme Delivery and F&P, aligned with the Habitat GB Domestic Programme Strategy, with agreed annual income and impact targets.
• Build internal capacity across the network to engage with locally based partners, navigating sector themes such as shifting power and decolonisation.
• Identify and lead opportunities for research, consortia collaboration, and development partnerships to enhance programming and learning.

Programme Quality, Proposal Development & Grant Management

• Lead the Impact & Influence team in managing the full programme lifecycle — from strategy and design through delivery, evaluation, and learning.
• Work with technical leads to ensure appropriate inputs throughout the full programme lifecycle, for example in relation to gender, climate and safeguarding.
• Ensure robust programme design, effective MEAL frameworks, and compliance with funder requirements.
• Oversee proposal development and grant management policies and processes to ensure high-quality submissions and timely reporting. Collaborate with other teams for consistent compliance and quality.
• Maintain oversight of programme budgets through design phases, regular reviews and reporting including cost recovery, risk and performance, compliance and other standards.
• Work closely with the Director of Finance, Operations & Compliance to track performance and contribute to high quality reporting, income forecasting and budget management.
• Lead GB adoption of refreshed HFH Core Programming Standards and ensure programme reviews update Habitat GB policies, protocols and practice accordingly.
• Establish and embed MEAL frameworks with Programme Delivery and Retail teams to track outcomes and inform advocacy and fundraising.
• Respond proactively to humanitarian and sector-specific challenges with adaptive programme design and collaboration.

Advocacy & Policy Influence

• Be accountable for the successful delivery of Habitat GB’s domestic and international advocacy strategies, translating programme insights into policy influence and systemic change.
• Represent the organisation in policy forums, coalitions, and sector platforms; strengthen Habitat GB’s role as a thought leader and credible policy influencer with key stakeholders, decision‑makers and communities and elevate HFHGB’s voice in housing and international development.
• Guide the work of UK and Global Advocacy Managers, embedding advocacy as a core mechanism for mission-led impact.
• Strengthen external visibility and influence through partnerships and collaborations aligned with advocacy goals.

Leadership and people management:

• Lead, inspire, and manage a high-performing Impact & Influence team, aligning to Habitat GB’s strategic goals and values.
• Set clear team objectives, KPIs and quality standards, encourage a culture of feedback and collaboration, and support continuous professional development.
• Ensure team activities and performance are effectively resourced and managed within agreed budgets.
• Deliver consistent 1:1s, wellbeing check‑ins, mid‑year and annual reviews; foster a supportive team culture where kindness, ambition, and accountability drive high performance and meaningful impact, through online and in‑person team‑building.
• Role model our values in line with Habitat GB’s inclusive approach to people and culture.

Organisational Leadership:

• Support the National Director in delivering Habitat GB’s strategy and vision acting as a collaborative and supportive member of a shared leadership team.
• As a core member of the Senior Leadership Team, contribute to cross-organisational strategy, delivery, and decision-making.
• Be an active leader across the organisation, collaborating effectively with teams, and contributing fully to organisational wide initiatives and opportunities.
• Co-create ways of working to enable an adaptive, collaborative and high performing organisational team.
• Represent impact and influence metrics and performance in governance forums, including at Board level.
• Represent Habitat GB externally at senior forums and deputise for the National Director when required.

Person profile:

• Significant senior leadership experience with a strong track record in strategic planning, programme delivery, and team leadership in complex or networked organisations.
• Proven experience in designing and overseeing high-impact programmes, including development and implementation of impact frameworks and MEAL systems.
• Demonstrable success in securing large-scale funding from institutional donors and large trusts and foundations, including leading successful bids and managing multi-sector consortia.
• In-depth knowledge of fundraising strategy and donor engagement across multiple fundraising streams (institutional, philanthropic, etc.).
• Strong financial acumen: business planning, budget management, cost recovery, and oversight of restricted and unrestricted funding.
• Demonstrated experience in leading or contributing to impactful advocacy strategies and engaging with policy and decision-makers.

Skills and competencies:

• Outstanding interpersonal, influencing, and networking skills, with the ability to build strong relationships across diverse stakeholders and cultures.
• Exceptional written and verbal communication skills, with the ability to articulate complex ideas clearly and persuasively.
• Strategic and analytical thinker with strong decision-making, negotiation, and problem-solving skills.
• Excellent organisational and planning skills; able to manage multiple priorities in a fast-paced environment.
• Strong leadership and people management skills, with a proven ability to motivate, develop and inspire teams.
• Confident collaborator, able to work effectively across departments, geographies, and organisational boundaries.
• Experience working within the international development, housing, or social justice sectors.
• Technical expertise in housing, shelter, or related areas of development programming.
• Familiarity with global development trends such as localisation, decolonisation, and shifting power.
• Values-led leadership style, demonstrating integrity, transparency, and respect for others.
• Committed to equity, diversity and inclusion, both internally and externally.

The role and responsibilities will be carried out in a way which reflects:

• Habitat GB’s commitment to safeguarding children in accordance with the Safeguarding Policy.
• A commitment to Habitat GB’s vision, mission, values and approach.
• A commitment to effective management of risk, by operating within the Charity’s code of conduct, policies, procedures and controls and by carrying out the risk management and assurance responsibilities of the role as set out in relevant Policy and Procedures.

This is not intended to be an exhaustive list. The post holder may be required to undertake additional duties as reasonably directed by the National Director, commensurate with the scope and level of this role.

Job descriptions may be subject to change.

Flexibility:

Habitat GB is seeking to rapidly expand its activities and impact to fight poverty across the world. This requires adaptability and an ambitious, dynamic and flexible team.  The post holder is expected to be flexible in terms of location (within reason), line management, and duties and responsibilities.

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If this sounds like it could be a good match for you, please take a look at the Candidate Pack here

Please note: this role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK.

Start your Habitat journey here…

We want the recruitment process to give you the opportunity to shine, to share your skills and experience as clearly as possible, and for you to find out more about Habitat GB in return. You are welcome to get in touch and arrange an informal chat with Henrietta Blackmore (please see website>vacancies for this email address) before submitting an application.

To apply for the role, please send us your CV and a supporting statement (max two sides of A4) ng us about the skills and experience you would bring to the role and your motivation for applying.

Send by email referencing the job title in the subject line to our recruitment email> website>vacancies

The deadline for applications is Sunday 2 November 2025 (at 11:59 pm).

Habitat for Humanity requires that all employees take seriously their ethical responsibilities to safeguard our intended beneficiaries, their communities, and all those with whom we work.  Managers at all levels have responsibilities to support and develop systems that create and maintain an environment that prevents harassment, sexual exploitation and abuse, safeguards the rights of beneficiaries and community members (especially children), and promotes the implementation of our code of conduct. The employment of this position will be subject to a satisfactory reference check and a Disclosure and Barring Service (DBS) check.

At Habitat for Humanity GB, we aim to build, develop and retain a talented workforce that represents a variety of backgrounds, skills and experiences. We welcome and actively encourage applications from anyone who feels they’d be a good fit for our organisation, regardless of race, religion, colour, age, sex, national origin, sexual orientation, gender identity, disability, neurodiversity or any other protected characteristics.

Unfortunately, because of high volume of applications we will not be able to contact unsuccessful applicants. If you haven’t heard from us within a month of the application deadline, please assume that your application has not been successful.

We’d prefer to hear directly from applicants – we won’t be working with third party recruiters on this role. 

We are The Bike Project, a charity that collects second-hand bikes, refurbishes them and donates them to refugees and people seeking asylum in the UK. That brings better health, freedom and independence to people rebuilding their lives in the UK. That’s vital when many are living on less than £10 a week.

A bike links people to essential services, including foodbanks and legal advice, as well as the local community. 

About Us

The Bike Project is an award-winning charity which refurbishes second hand bikes and donates them to refugees.  We were founded in 2013 by, Jem Stein, after he struck up a friendship and found a bike for Adam, a Darfuri refugee who had fled his home in Sudan after war broke out.

The Bike Project has grown into a national operation with new CEO, hundreds of volunteers, a team of 20 committed staff, roadshows in different cities, an online shop and two workshops, one in the capital and one in Birmingham.

To date we have supported over 15,000 refugees and people seeking asylum by giving them a second-hand bike. In addition, we have supported hundreds through our programmes designed to build confidence and build friendships in the local community.

Duites and Responsibilities

This role oversees the securing and reporting of our Trusts and Foundation income, including working closely with colleagues to develop relevant, impactful and deliverable funding proposals and coordinate the stewardship of key trust and foundation relationships.

The role works closely with all colleagues to ensure a joined-up approach to income generation across the charity and our different supporter groups. 

Skills and Qualifications

The ideal candidate will have demonstrable experience in preparing and submitting successful funding applications and proposals to charitable trusts and foundations, with a track record of securing five and six figure gifts, ideally within the refugee’s sector. You will have experience of working with, and applying for funding from, some of the larger grant organisations.

You will be experienced in identifying suitable prospects, developing pipelines, and managing funder relationships, adopting a strategic approach when working with colleagues across the organisation.

Location

This is a hybrid role, working from home with one day per week in either our London or Birmingham office. The salary is £42,000 for Birmingham-based employees and £45,000 for London-based employees, reflecting the London Living Wage adjustment

Benefits and Perks 

As a small and agile charity, we thrive on creativity and are quick to implement fresh ideas. You’ll have the chance to witness the tangible difference your work makes through regular donation sessions at our London and Birmingham workshops.

At The Bike Project, we offer a fantastic benefits package, including:

· Extended family leave

· 25 days of annual leave (increasing with each year of service)

· Access to the Reward Hub

· An Employee Assistance Programme

· A pilot scheme for a nine-day fortnight currently underway

We warmly welcome applications from disabled and global majority candidates, as well as individuals with lived experience of the refugee or asylum system.

Application Process

To apply, please submit a CV and a short cover letter. Interviews will take place in two stages.. Shortlisted candidates may be asked to complete a short task. Only successful candidates will progress to the second stage. Closing date: 09/11

Relief International (RI) is a global humanitarian and development organisation working in over 14 countries across Africa, Asia, and the Middle East. We partner with communities affected by conflict, climate change, and natural disasters to save lives, strengthen resilience, and promote long-term health and well-being. Our integrated programmes span health and nutrition, WASH (water, sanitation and hygiene), education, and livelihoods, with protection embedded as a core principle across all areas of our work.

This is a crucial time to join Relief International as we continue to invest in our HR function which is an integral part of delivering our global mission. You will play a pivotal role in shaping the future of our people function and ensuring we can attract, support, and retain the talent needed to deliver our humanitarian and development programmes worldwide.

Global Human Resources Director
Relief International
Salary: Circa £80,000 plus benefits
Location: Remote

The role
Relief International is looking for an operational Global Human Resources Director to lead our global HR function. This is a unique opportunity for a senior HR professional to drive real, lasting impact across our international operations by strengthening the foundations of HR practice, enhancing team capability, and embedding consistency and compliance across global offices.

Reporting directly to the Chief Operations Officer, the Global HR Director will act as a trusted advisor to the COO and wider Senior Leadership Team (SLT) on all people and organisational matters.
This is a transformative role for a leader who combines vision with pragmatism, and who thrives on translating challenges into meaningful change. The successful candidate will:

• Modernise and harmonise HR policies and processes across country programmes and global support offices.
• Review and update staff handbooks and HR procedures to ensure relevance, clarity, and compliance.
• Restructure and lead an international HR team, clarifying roles and fostering a positive, collaborative culture.
• Ensure compliance with labour laws and international standards, mitigating HR-related operational and financial risks.
• Oversee the full employee lifecycle, including recruitment, onboarding, performance, development, mobility, and well-being.
• Support organisational change, guiding managers and teams through transitions with empathy and structure.
• Champion a culture of inclusion, respect, and accountability in line with RI’s values.
• Advise senior leadership on strategic HR matters, contributing to the overall success of the organisation.

About you

We are seeking a confident and values-driven leader with the following:

• Significant experience as an HR Director or senior HR Manager, ideally within an international NGO context.
• Background working in complex, multi-country organisations—including fragile or conflict-affected contexts.

• Deep expertise in HR policy design, implementation, and compliance.
• Proven ability to lead and restructure remote, international teams.
• Skilled in change management and supporting organisations through transitions.
• Strong knowledge of HR systems (e.g. BambooHR), staff handbooks, and performance tools.

• Strong communicator, capable of building relationships across cultures and levels.
• Fluency in English, French language skills are desirable but not essential.
• Current right to work in the UK.

How to Apply 

Further information, please review the Appointment Brief below. 
To arrange a discussion about the opportunity, please contact our retained advisors at Prospectus, Harjit Bola or Erica Ritchie.
 
Closing date:Sunday 16th November 
Interviews with Prospectus: w/c 17th November 
First stage panel interview with Relief International: w/c 1st December
Final stage panel interview with Relief International: w/c 8th December 

JOB TITLE: Director, Herts Welcomes Refugees

Salary: £40-45,000

Full-time post, remote working with potential for flexible hours

Responsible to: The Trustees through the Chair

Responsible for: The staff team Functional links with: The Trustees, the Management Committee, other relevant partner organisations within Hertfordshire and with refugee, asylum seeker and migrant organisations nationally.

Herts Welcomes Refugees is the leading charity in Hertfordshire providing welcome and practical support for refugees and asylum seekers.

With a new NLCB grant we need to develop in a way that is structured and sustainable, and that’s where you come in! Working closely with the Trustees, you’ll ensure that our passionate volunteers and staff team are enabled to deliver effectively for the refugee and asylum seeker communities we serve in Herts. This is a unique opportunity to help shape the organisation’s future. You’ll help us to support volunteers and staff and make sure that day-to-day services are responsive and align fully with our mission, vision and values. Ultimately, you will help build the strong foundations and infrastructure enabling HWR to grow sustainably, deliver high-quality services, and deepen its impact for the communities we support.

Why work with us?

• Be part of a small, passionate, and values-driven team making very tangible differences for refugees and asylum seekers

• Help shape the future of the organisation at a pivotal stage of its development

• Take on a broad and varied leadership role

• Receive support for professional development and training

• Enjoy a remote and flexible working environment.

Introduction

Herts Welcomes Refugees is at a transitional stage of its development, moving from a charity 
managed entirely by volunteers to one in which a small team of paid staff at its core facilitate and 
support the trustees to guide the work of the 170 or so volunteers. The staff team currently 
comprises a Volunteer Coordinator an IT Support Assistant and soon we will also be recruiting an 
Administrative Assistant. The Director will also work collaboratively with the (volunteer) 
Management Committee, the volunteer teams delivering services across the county and those 
volunteers providing support in key areas such as evaluation media and safeguarding.

Having come through a period of rapid development in the last four years, we now need to 
consolidate our knowledge and experience and further professionalise how we operate to ensure 
the sustainability and further development of the charity. Whilst committed to remaining a 
volunteer led charity, we need an energetic and experienced Director to support the trustees in
achieving our objectives and take the charity into the next phase of its development.

This brand-new senior role, which is being created as part of a new three-year funding programme by the
National Lottery Community Fund, is key to the next stage of our development. The postholder 
will need to be flexible in working with the Trustees, existing staff team and volunteers to help 
steer the charity through this transition. 

Main purposes of the job: 
1. To work with the trustees and volunteers in developing, supporting and facilitating the work of 
the charity and its volunteers to increase the efficiency, effectiveness, quality and consistency of 
the services provided to refugees and asylum seekers.
2. To be responsible for the day-to-day management and administration of HWR in line with the 
organisation’s policies and in compliance with all applicable law and regulation and to manage the 
staff team to increase the efficiency of the administration of the charity.
3. To support the trustees in achieving HWR’s vision, mission and charitable objects and strategic 
objectives and ensure the sustainability of the charity

Major duties and responsibilities:
1. Working with trustees, staff and volunteers
1.1 To manage the staff team to ensure that individual volunteers and area teams are supported 
and enabled to offer effective services across the county.
1.2 To work with the management group to ensure its effective organisation.
1.3 To ensure that HWR's values, vision, mission are promoted and practised throughout the 
organisation. 
1.4 To establish and maintain an effective system for the recruitment, management, training, 
support and development of volunteers and staff.
1.6 To support the organisation to ensure the inclusion and voice of service users throughout the 
organisation.
1.7 To ensure that structures and systems are in place to comply with law and regulation and to 
implement the charity’s policies.
1.8 To report to the trustees on the progress of the organisation and on other matters relevant to 
the discharge of the trustees’ responsibilities. 
1.9 To formulate proposals for submission to, and approval by, the trustees. 
1.10 Working with the trustees, to ensure that the organisation discharges its constitutional and 
legal obligations and that the necessary resources are provided and proper standards maintained
for the protection of people and the organisation's assets.

2. Fundraising, Financial and Risk 
2.1 To support the trustees in relation to HWR’s income generation activities in line with the 
organisation's priorities.
2.2 Together with the trustees to consider development of other income streams, including 
corporate fundraising and legacies.
2.3 To work with the Treasurer to help develop and monitor the budget. 
2.4 To oversee HWR’s outsourced payroll administration 
2.5 To support the trustees with identifying and managing risk.

3. Knowledge and Information Management
3.1 To develop and implement robust mechanisms for the monitoring, reporting and evaluation of 
HWR’s work, and the impact and outcomes of its services.
3.2 To work with trustees and staff and volunteers to ensure the efficient operation of the charity 
through the development of IT infrastructure, and efficient and effective delivery of services and 
back-office administration. 
3.3 To work with trustees and staff and volunteers to ensure compliance with all regulation and 
good practice in relation to data confidentiality, security, safeguarding and GDPR.

4. General Tasks
4.1 Share with other staff responsibility for providing office cover, including answering the 
telephone and website enquiries, keeping records and statistics and self-servicing your own 
administration. 
4.2 Carry out such other duties and responsibilities as may reasonably be required by the trustees, 
commensurate with the objectives and level of responsibilities held by the post. 

PERSONAL SPECIFICATION 
Skills, Knowledge, Experience and Abilities

Strategic Thinking and Service Delivery
• Knowledge and experience of the UK voluntary sector, preferably including the refugee and 
asylum sector and issues affecting refugees and asylum seekers
• Understanding and experience of working effectively with a range of partners to deliver 
services and effect positive change
• Good analytical and problem-solving skills, and ability to respond proactively and creatively
to changes in the external and internal environments
• Knowledge and experience of an organisation(s) providing individual services and advocacy 
for vulnerable people in community-based services
• Understanding and experience of volunteer management
• Experience of using user-feedback and effective data monitoring and reporting to improve 
services
• Experience of producing and contributing to strategic/business plans

Management, Leadership and Governance
• Experience and ability as an effective manager and team builder
• Ability to organise, plan and prioritise the workloads of the staff and volunteer teams
• Ability to motivate staff and volunteers working in a fast-changing environment 
• Ability to communicate our vision, mission, objectives and services for a wide range of 
audiences 
• Experience of working in a multi-cultural/diverse environment 
• Knowledge of HR best practice and HR policy development
• Commitment to and understanding of the principles and benefits of Equality, Diversity and 
Inclusion (EDI) in the workplace
• Understanding and knowledge of best practice in relation to Safeguarding and Health and 
Safety
• Ability to work effectively both individually and as part of a collaborative team

Communications
• Excellent interpersonal skills, both oral and written 
• Experience of communicating, networking and working collaboratively with a wide range of 
audiences and stakeholders to promote an organisation in its best light
• Computer literate with IT skills, experience of using standard office software, and 
familiarity with popular social media channels (LinkedIn, Facebook, Instagram)
• Experience of overseeing the production of occasional printed materials

Financial Management and Income Generation
• Understanding financial control within an organisation;
• Experience of leading or contributing to successful fundraising. 

Personal qualities 
• Commitment to the rights and protection of refugees and asylum seekers 
• Commitment to a participative management style
• Ability to work some evenings and occasional weekends 
• The ability to travel efficiently and economically to all parts of Herts. Since Herts is a large
county, this is highly likely to mean the ability to drive and access to a vehicle. (Expenses 
will be fully reimbursed subject to agreeing an appropriate home base for calculations).
• Commitment to the rights and protection of refugees and asylum seekers
• Appropriate degree of self-awareness and emotional intelligence
• Emotional resilience and ability to deal with stressful or difficult situations