Operation manager jobs in Liverpool, merseyside

We are looking for an experienced National Operations Manager, to manage the StreetDoctors operational delivery, quality standards and to support the organisation's strategic development to become a high performing organisation.

We are an award-winning national charity which trains over  20,000 young people affected by street violence each year in emergency first-aid through a team of 250 healthcare volunteers and youth workers. We empower young people with the skills to become part of the solution to violence by developing the skills and confidence to save lives and increasing their understanding of the medical and psychological consequences of violence.

As the StreetDoctors lead for operational delivery, the role will manage and develop the organisation's delivery capacity and implement new innovative national projects. The role will ensure the organisation's performance is managed, achieves the targets and is fit for the future. The key areas of focus include:

• Delivery & Quality Standards: To ensure the quantity and quality of training sessions and projects are nationally consistent, meet the required targets and new opportunities are maximised.

• Relationship Management: To create, develop and maintain partnerships with a range of organisations including, funders, commissioners, community organisations, criminal justice organisations, education providers and youth organisations. 

• Volunteer & Staff Management: To support the development and management of an engaged high performing staff & volunteer delivery team and ensure the volunteering journey is effective and provides the best volunteering experience possible.

At StreetDoctors we believe diversity supports innovation and creativity. We are committed to equality of opportunity, being inclusive, and being representative of the people we are here to support. We would therefore encourage applications from candidates from diverse backgrounds.

About NEON 

NEON is a not-for-profit organisation committed to accelerating social movements. We build capacity and infrastructure to accelerate the transition to a new economy. We work across a wide range of progressive issues including climate, housing, healthcare, and migration and we support over 1,000 organisers across the UK working towards political, environmental, and social justice. Our theory of change is rooted in understanding both the strategies, stories, and structures required to sustain a movement. Short term, this results in improved movement infrastructure, skills, and connections; long term, it leads to robust relationships and movement alliances capable of systemic change. 

Context

NEON’s People & Operations Hub makes sure all our internal systems run smoothly and that our team is happy, high-performing and cared for. The People & Operations Hub brings together people, culture, operations, fundraising and finance, and plays a key role in making sure NEON is both high impact and a joyful place to work, at the heart of this is ensuring our values of respect, generosity and solidarity and anti-oppression principles are embedded into all internal practices.

As part of this, we’re currently looking for someone to support us for a defined period of time to review and refresh some of our core operational and compliance areas, and support us with discrete ops tasks as they arise. This includes reviewing, updating and embedding key systems and processes so that they are clear, usable and consistently followed across NEON. Alongside this, we want to create a NEON-wide handbook, so that we have a simple accessible place where people can find everything they need to know about how we do things at NEON. We also want to strengthen our guidance around event safety, both online and in-person, so staff feel comfortable and supported when planning and delivering work. It’s crucial for us that this work is developed in collaboration with the People & Operations Hub as well as the wider team. 

Who we’re looking for

We’re looking for someone who is comfortable moving across operational and compliance work. Someone who has a solid understanding and experience in delivering high-level health and safety, data protection, IT and systems work, and other operational aspects of running an organisation, and can turn that into something practical, usable and genuinely helpful for our team. Someone who is self-motivated, comfortable working independently, and able to take ownership of pieces of work from start to finish

We’d love someone who has experience working closely in or within people and operations teams in small- medium sized not-for profits or charities, and who knows how to take complex or messy systems and make them simpler, clearer and easier to embed in day-to-day practice. We’re looking for someone aligned with our values of respect, generosity and solidarity and is well-versed in including anti-oppression principles into operational work. Someone who is motivated by working in a values-led organisation where decisions factor in culture, trust and care as well as the technical elements.

This person should be confident reviewing and improving systems and understands and is experienced in working closely with other people to do this, whether that’s with the Director of People and Operations to receive direction or troubleshoot, working alongside our Ops Assistant to put things into practice and draw on their organisational expertise, or engaging the wider team to elicit their ideas and challenges, and incorporate them into improvements. Similarly someone who is able to work with external support we have in place around IT, HR and data protection and translate their recommendations into practical action.

They’ll need to be able to hit the ground running and pick up discrete pieces of work, working thoughtfully and collaboratively with a team that’s juggling lots of different priorities. Aside from improving key pieces of work, the other core part of the role is bringing people with them, which will involve coaching and mentoring skills, a learning and development approach, and helping others feel confident taking on and owning this work.

Above all, we’re looking for someone who understands how to make organisations compliant and well-run in a way that feels proportionate, caring, and realistic for a team of our size. Someone who can embed these pieces of work, without overcomplicating things, and who can foster a sense of shared ownership. We’re also looking for someone who really cares about how operational work is truly embedded and put into practice across organisations, who thinks carefully about what happens after their involvement or support ends and knows how to build internal capability so work doesn’t stay dependent on them.

Key deliverables

By the end of the service period, the following outputs will have been delivered and fully embedded into NEON’s ways of working:

IT and systems

The freelancer will complete a high-level review of NEON’s current IT systems, identify key risks and gaps, and produce a set of recommendations. 

Outputs will include working with the People & Operations Hub to lead implementation and embedding of agreed improvements across tools and ways of working, including an improved GDrive structure, Google Workspace and IT security improvements and an IT and phones policy.

Data protection

The freelancer will complete a high-level review and strengthening of NEON’s GDPR and data protection approach.

Outputs will include updated core policies (GDPR policy, privacy notice, retention policy) and practical guidance to support consistent implementation across the organisation. It also includes delivery of staff training and further strengthening of our “Data Champions”.

Event processes

The freelancer will assess our current event-related practices (online and in-person).

Outputs will include clear, practical recommendations, strengthened guidance for managing event safety and risk in practice and staff training and support.

Health and safety

A review and update of NEON’s health and safety approach will be completed to ensure policies and processes are clear, practical and consistently applied.

Outputs will include an updated H&S policy, incident reporting process, risk assessment templates, and a simple event safety framework with guidance and checklists. It also includes delivering staff training and embedding of H&S practice across the organisation, including clarification of roles and responsibilities.

AI policy and guidance

The freelancer will research and develop NEON’s approach to AI use across the organisation, considering best practice, risks, opportunities, and the impact of AI on staff and NEON’s work. It should also include thoughtful consideration of the harms and ethical concerns associated with AI.

Outputs will include engagement with staff to understand current use and concerns, alongside the creation of clear and practical AI guidance and an organisational AI policy to support safe, thoughtful and consistent use of AI tools across NEON.

NEON Handbook

A NEON-wide handbook will be created, bringing together key processes, guidance and signposting to essential organisational information in one accessible place.

The handbook will be co-developed with staff and People & Operations Hub members to ensure it reflects day-to-day practice and is maintainable internally after completion.

Day-to-day operations support

The freelancer will provide additional operational capacity to support the Hub with emerging priorities, and time-sensitive pieces of work that arise during the contract period.

Outputs may include support with operational problem-solving and decision making, maintaining processes and procedures, providing subject knowledge expertise, maintaining documentation and other discrete operational tasks agreed with the Director of People and Operations.

A key part of this work will be ensuring that all outputs and improvements are properly embedded within the People & Ops Hub and the wider organisation. This includes creating clear documentation, guidance, training and handover processes so that NEON staff can confidently hold and maintain this work after the consultancy ends.

Timescales and fee schedule

The freelancer will be appointed and ready to engage from the end of July/ start of August 2026. We expect this work to be completed across two-three days per week for up to six months, ideally finished by the end of January or February 2027 (depending on start date). There may be a possibility of extension if other relevant and discrete projects arise and in agreement with the Director of People and Operations.

Call out information required

Interested freelancers are asked to provide the following information in response to this call out:

1. Brief career history and details of relevant assignments undertaken (this could be in the form of a CV)

2. A statement not exceeding 800 words on your proposed approach to the deliverables, including:

   1. Your technical and subject matter expertise

   2. Your personal style and approach to working with others

   3. How you will embed our values of respect, generosity and solidarity and anti-oppression principles into the deliverables

3. Your day rate, indicating whether VAT is payable (please note our indicative day rate that is aligned with our internal budget is £375)

4. A clear commitment to undertake the work within the timeframe set out above

5. Two testimonials from suitable clients or professional partners

The deadline for submissions is Sunday 28th June 11.59pm

Please find email address for submission of applications on our website.

We may wish to discuss submissions with you on Monday 6th July or Wednesday 8th July 2026. We will inform you if this is the case.

For any further information or clarification prior to submission, contact us at our website.

Job Title: Head of Business Operations
Salary: £40,000 per annum (£32,000 per annum pro rata) + 10% company pension on successful completion of probation
Contract: Permanent
Base: The Brain Charity, Norton Street, Liverpool, L3 8LR
Hours: Part Time - 30 hours per week
Responsible to: Chief Executive Officer
Direct Reports: 4

Summary of Role

The Head of Business Operations will play a key leadership role within The Brain Charity, leading and overseeing the effective and safe delivery of a range of business and operational activities. This includes responsibility for premises management, health and safety, data protection compliance, ICT systems, and operational services such as room hire and café provision.

Working closely with the Chief Executive Officer and senior colleagues, the role will ensure that systems, processes and services run efficiently, meet regulatory requirements, and support the charity’s wider objectives. The postholder will also lead on continuous improvement, oversee operational performance, manage budgets and commercial activities, and develop sustainable income-generating services that support people living with neurological conditions.
 

Key Responsibilities

Management of Physical Assets

• Hold responsibility for the organisation’s assets register.
• Ensure that all buildings owned by the organisation and their fixtures and fittings are maintained to a high standard in a cost-effective way.

Health & Safety, Security & Business Continuity

• Provide leadership and assurance on the effectiveness of Health & Safety controls across the organisation.
• Ensure the safe, secure and continuous operation of the charity’s premises, including oversight of access arrangements, security controls, and incident response.
• Ensure Health & Safety and food safety policies are in place, effectively implemented, embedded into day-to-day operations, and consistently monitored to maintain full compliance across all operational activities.
• Ensure statutory checks, monitoring activities and remedial actions are completed, documented and reviewed in line with regulatory requirements.
• Maintain organisational readiness for incidents affecting premises safety, security, or continuity of service delivery, and act as the designated Deputy within the Business Continuity Plan, carrying out responsibilities in line with the defined scope and actions of the plan.
• Act as a designated security key holder and first point of contact for premises alarm activations and building security incidents, ensuring appropriate timely response and escalation.

Data Protection & GDPR

• Support and contribute to ensuring compliance with GDPR and data protection legislation across the organisation.
• Support the CEO and senior leadership team in meeting data protection responsibilities, including compliance reporting and engagement with the ICO and Subject Access Requests where required.

ICT, Digital & Systems Oversight

• Provide oversight of ICT infrastructure, Microsoft 365 accounts and CRM systems, ensuring they support operational and business objectives.
• Produce and present quarterly reports covering ICT performance, KPIs, system risks and improvement activity.
• Manage supplier relationships and contracts for IT support services, including due diligence, contract management and renewal.
• Support ICT and CRM development initiatives in line with organisational priorities.
• Ensure compliance with Cyber Essentials requirements and oversee the organisation’s cyber security posture.

Operational Management

• Take responsibility for improving the performance, productivity, efficiency, and profitability of the café, room hire services.
• Work collaboratively with the Communications Team to support the promotion and advertising of business activities, including room hire and café services.
• Lead and manage facilities refurbishment and improvement projects, ensuring they are delivered safely, on time and within budget.
• Oversee contractor engagement ensuring compliance with Health & Safety and contractual requirements during works.
• Ensure appropriate insurance policies are in place, regularly reviewed and maintained in line with organisational risk exposure.
• Act as the operational lead for insurance-related matters, including renewals and claims support.
• Support the CEO and Trustee Board with financial matters relating to business activities as required.
• Monitor and analyse business data, producing reports and delivering presentations to senior management and the trustee board.

Financial Management

• Set and manage budgets for existing product and service delivery.
• Forecast sales targets and monitor progress against these.
• Support the CEO and Trustee Board with financial matters related to business activities as required.

People Management

• Take responsibility for being up to date with the charity’s current policies and procedures and ensure they are adhered to by all staff within your department.
• Monitor, performance manage and improve the efficiency of all direct reports.
• Support the professional development of all direct reports.
• Provide ongoing and regular formal supervision through the organisation’s supervision and appraisal framework.
• Motivate staff to achieve their KPIs through quality controls.
• Monitor, train and support all volunteers.
• Delegate tasks to achieve the overall aims of the organisation in line with own responsibilities.
• Contribute to The Brain Charity management rota when required. 

Other

• Take responsibility for being up to date with the charity’s current policies and procedures and to adhere to these.
• Actively support promotional and fundraising events for The Brain Charity, attending a minimum of 1 fundraising or client-focussed event over the course of a year.
• Assist and support volunteers within the team as and when required.
• Carry out any other reasonable tasks which may be required by the charity from time to time.
• Regularly provide cover for all aspects of the department you belong to during any absence relating to your colleagues.

About Care4Calais

Care4Calais (C4C) is a volunteer-based charity providing essential aid and support for refugees in northern France and the UK. We support through on-the-ground assistance, and advocate for a fair asylum system - including safe routes to the UK with refugee rights on arrival.

We work alongside people seeking safety to ensure access to daily essentials, and fill gaps where state support is not provided. We are here for everyone attempting to navigate the complexities of claiming asylum in the UK - providing access to justice, and practical, welcoming support. We also communicate to the public the need for action in support of refugees. Our vision is an inclusive society where people seeking safety have a safe home and a bright future free from inequality.

In northern France we operate year round from Calais, providing warm clothing, shoes, shelter, services, and assistance to refugees living in appalling conditions.

Across the UK we collect and distribute clothes and other essential items, and provide social support and interaction including language lessons, sport and music workshops. We also help with vital access to legal, medical and educational services. We are a community with the shared goals of creating a just asylum system, and a fair and welcoming society for all refugees.

Our work involves organising successful campaigns against racist UK government policies, such as the Rwanda plan and the use of barracks as accommodation for people seeking sanctuary.

All of Care4Calais' operations are supported by a small, dedicated staff team, who supervise large volunteer teams to provide critical support to asylum seekers and people on the move in both the UK and France.

About the role

The UK Operations team provides essential psychosocial support to people seeking safety through practical services; such as running distributions, delivering English classes and drop ins, as well as activities to promote wellbeing such as trips and sports activities.

The UK Field Operations Manager will be responsible for managing our operations in London, working as part of the UK Field Operations Team to support large teams of grassroots volunteers to provide essential support to people seeking safety. 

You will need to onboard and motivate volunteers through continuous engagement and support to ensure that proper safety procedures for effective  distributions and activities are in place, well communicated, and consistently applied. The performance of each region and team needs to be regularly assessed and action taken to build capacity and skills where needed. Successful Field Operations Managers will build networks with local charities, community groups and Local Authorities to help grow and develop the operations of the local Care4Calais volunteer teams. As an operation, continuous improvement through research, learning and development of practices and policies will be critical. The successful candidate for this role will be proactive and hardworking with the ability to problem-solve and prioritise effectively. The role would suit someone who is a self-starter, a strong team player and excels working in a varied role. Candidates will need strong organisational skills and must have the ability to make numerous important and compassionate decisions each day.
You will be expected to demonstrate excellent judgement, initiative, integrity, strong interpersonal skills, and the ability to communicate with a diverse group of people. You will be part of Care4Calais’ core team in the UK and will report directly to the Chief Operations Officer. 

This is a fantastic opportunity to join a highly committed team dedicated to improving the lives of those seeking safety.

 Key Responsibilities

Your responsibilities will include, but will not be limited to:

• Providing core operations support for Care4Calais’ operations in the UK (specifically London), working to build capacity and support volunteers in their activities. This includes supporting with setting up and running clothing distributions, drop-in sessions, trips and activities as well as supporting volunteers offering guidance and information to individuals.

• Working alongside a small staff team to develop processes, procedures and documentation to support the effective running of Care4Calais’ humanitarian operations. 

• Attending external meetings, building and maintaining relationships with partners and key stakeholders which allow Care4Calais’ operations to continue to run smoothly and effectively.

• Managing and supporting large teams of dedicated volunteers supporting people seeking safety.

• Being involved in ensuring that safeguarding procedures are followed in your teams.

• Volunteer onboarding and induction, and continuous volunteer management.

• Develop and deliver training to volunteers.

• Regular in-person visits to the volunteer teams you manage in London. 

Person Specification

Essential Skills and Experience: 

• Clear leadership ability, with the capability to act with initiative and drive;

• Proven project management skills;

• Strong commitment to the rights of people seeking safety;

• Commitment to Care4Calais' values and mission, including anti-racism;

• Hands on, operational, dynamic and enthusiastic;

• Team worker with good communication and people skills;

• Self-motivated and used to managing multiple priorities to meet deadlines;

• Able to build positive relationships with a range of stakeholders including those from displaced communities, Local Authorities and other charities;

• Ability to respond to the fast-changing and dynamic nature of the UK asylum system, always prioritising the needs and desires of the communities we support;

• Excellent verbal and written communication skills;

• Ability to work on Google Workspace and Office 365.

Desirable Skills and Experience:

• Experience leading and managing volunteer teams from varied backgrounds

• Experience working/volunteering supporting people seeking safety 

• Experience in making grant applications/fundraising experience and managing budgets

• Proficiency in one or more of the languages spoken within asylum seeking communities, such as, but not limited to: Arabic, Farsi, Pashto, Dari, Kurdish Sorani, Tigrinya or Amharic.

Please note: While day-to-day this is a remote role, you will be expected to conduct semi-regular visits to the local volunteer teams in the areas you manage (London). You must therefore be willing to travel, and you will be supported in doing so.

Applications

Please provide a short cover letter/personal statement that explains why you are suitable for this role and why you want to work for Care4Calais, and answer the short application questions.

The successful applicant will be provided with the induction and training needed for them to succeed in the role.

Please note that we receive a high number of applications and are a small internal team. If you do not receive a response in the first round, it means you have not been selected.

We understand that AI can be a useful tool, however we ask that you do not use it for this application as we want your application to be personal to you. 

Equality & Safeguarding

Care4Calais is an equal opportunities employer. We actively encourage applications from Black, Asian and Minority Ethnic communities, people from refugee and migrant backgrounds, LGBTQ+ individuals, disabled candidates, and those with lived experience of the immigration system.

Care4Calais is committed to safeguarding, so our selection process includes rigorous background checks and assessments to ensure post holders demonstrate attitudes and values that align with our commitment to an organisational culture that promotes safeguarding.

Lived Experience Inclusion

We are an anti-racist organisation and a proud member of the Experts by Experience Employment Network (EBE), which aims to create a charitable sector led by individuals with lived experience of the asylum system. As part of our membership, we are dedicated to creating inclusive employment practices that recognise and accommodate the unique circumstances and strengths of people with lived experience. We actively move away from a one-size-fits-all approach, ensuring our recruitment processes are fair, supportive, and accessible.

We warmly encourage applicants with lived experience to make use of the guidance and resources available on the EBE website (ebeemployment.). In addition, applicants with lived experience are welcome to connect with the EBE support team for tailored assistance with completing the application form and, where available, one-to-one interview preparation. 

Importantly, we recognise the significant cultural, linguistic, and experiential insights that individuals with lived experience of the UK asylum system bring to this role. As such, all applicants from this background who meet the essential criteria will be automatically shortlisted and invited to interview.

The Operations Manager plays a key leadership role in ensuring the effective day-to-day running of the charity. Working closely with the Business Development Manager and Board of Trustees, the postholder will oversee operations, finance, governance, and organisational systems to ensure the charity delivers high-quality services in line with its mission and strategic objectives.

The role will strengthen organisational sustainability through robust financial management, effective systems and processes, strong team leadership, and support for income generation activities.

The Operations Manager in conjunction with the Business Development Manager together form the CVS’s senior management team. They will ensure the charity operates in compliance with all regulatory requirements while maximising impact for beneficiaries and communities.

Help keep RideWise moving - coordinating the people, systems and services that make greener, more inclusive travel possible. This is a varied, home based role with flexible time for someone who loves organising people, solving problems and making sure community services run brilliantly.

RideWise is an East Midlands based charity helping people and communities travel more actively, sustainably and confidently. Through cycle training, led rides, community projects and practical support, we make cycling, walking and greener transport more accessible to people of all ages and backgrounds.

We are looking for a highly organised and proactive Operations and Resource Manager to play a key role in the smooth running of our cycle training and sustainable travel services. This is a hands-on coordination role at the heart of our charity, supporting our freelance instructor team, operational systems, project delivery and client relationships.

You will help make sure instructors have the information, resources and support they need, that records and compliance documents are accurate and up to date, and that our services continue to be delivered safely, professionally and effectively. You will work closely with our Project Managers and wider team, helping to keep communication flowing and knowledge shared across the organisation.

This role would suit someone who enjoys bringing order to busy environments, is confident juggling priorities, and takes pride in making systems work well. You might come from an operations, administration, project coordination, training, community delivery or service support background. Experience in cycling, active travel, charities or community programmes would be helpful, but your organisation, communication skills and practical approach are most important.

The role is home-based, with very occasional travel to Nottingham (around once a year). You will be part of a friendly, purpose-driven team, with the opportunity to learn more about cycle training, Bikeability and sustainable travel delivery. There may also be opportunities to support or take part in cycle instruction, depending on your experience and interests.

We are looking for someone who is dependable, detail-focused and calm under pressure; someone who can work independently while staying connected to a small team. You will be helping RideWise grow its impact, support instructors well, and deliver high-quality services that make a real difference in communities.

If you are motivated by practical action, community impact and greener transport, we would love to hear from you.

About Us

The Early Education and Childcare Coalition unites the voices of parents, children, providers, early years professionals and the wider business community, working together for investment and reform of early education and childcare in England.

We believe that we all benefit from a well-functioning early education system and we all have a role to play in ensuring it works for children, parents and the economy.

We are backed by some of the most high-profile campaign and research organisations in the UK. Our members span providers, parent groups, trade unions, the business community and NGOs. Together, we use our collective voice and research to build public and political support for change.

This is an exciting time to join the Coalition. We have experienced significant growth in recent years and, with early years firmly on the political agenda, we expect this to continue.

About the role

• Hours: 30 hours per week (this can be worked over 4 or 5 days). We will consider other working patterns with a minimum of 3.5 days per week worked over 4.
• Duration: Two-year contract, renewed subject to funding
• Location: Home-working, can be based anywhere in the country
• Salary: c. £53,820 per annum FTE (£43,056 pro-rata for 4 days)

We are a remote team, with most colleagues based outside London. This role will support the whole organisation and requires occasional in-person meetings such as in-person team planning days which you will be expected to travel to.

We work flexibly and understand the realities of balancing work with caring commitments. We trust you to manage your time, but expect most hours to be worked within core office hours. To support effective remote working, all staff work on Thursdays.

This is a senior, cross-cutting leadership role sitting at the heart of the organisation. You will lead on operations, finance, HR and organisational systems, while working closely with the Executive Director and Senior Leadership Team (SLT) and the Board to ensure the Coalition is sustainable, well-run, and set up for growth and impact.

About You

You are an experienced operations leader with a strong track record of building and running effective organisational systems, ideally within a charity, social impact or policy environment.

You are equally comfortable developing strategy and rolling up your sleeves to deliver. You bring strong financial and organisational management skills, and are motivated by enabling high-impact teams to thrive.

You have experience working at senior leadership level and are confident operating across a small, fast-paced organisation where priorities can shift quickly. You are a systems thinker who can spot gaps, create structure, and improve how things work.

What You Can Expect to Be Doing

Function leadership

• Work as part of the Senior Leadership Team
• Contribute to organisational strategy, planning and growth
• Support organisational decision-making, balancing operational, financial and strategic priorities

Develop operations and organisational systems

• Oversee the day-to-day running of the organisation, ensuring efficient and effective operations
• Develop and implement systems, processes and policies to support a scaling organisation
• Take ownership of organisational infrastructure (e.g. CRM, internal systems, workflows)
• Improve internal coordination, planning and ways of working across functions

Financial management and sustainability

• Oversee day-to-day financial operations, including reporting, invoicing and payments
• Support organisational financial planning, forecasting and scenario modelling
• Work with external accountants/bookkeepers and ensure strong financial controls
• Support the Executive Director and Board on financial governance and decision-making

People management

• Ensure the organisation has robust HR systems in place, ensuring they reflect changes in legislation, support staff wellbeing and development and foster an inclusive and positive culture
• Lead recruitment, onboarding and staff contracts
• Support performance management, team development and organisational culture

Programme and contract management

• Oversee operational delivery of programmes and projects
• Manage funder agreements and contracts, ensuring compliance and reporting
• Support programme leads with planning, delivery tracking and coordination
• Strengthen systems for delivery and accountability

Governance and organisational support

• Support effective governance, including Board coordination and reporting
• Ensure strong administration of meetings, papers and decision-making processes
• Strengthen alignment between governance, strategy and operations

Cross-organisational leadership

• Act as a central coordination point across policy, campaigns, research and communications
• Support other heads of function to deliver effectively through strong operational systems
• Identify and address organisational capacity gaps, particularly in admin, finance and infrastructure

Person Specification

Essential

• Experience of working at senior leadership level
• Strong experience in operations and financial management
• Experience establishing or improving systems and organisational infrastructure
• Experience of HR processes and people management
• Experience supporting governance and working with senior stakeholders
• Ability to operate effectively in a small, fast-paced and growing organisation
• Strong organisational, problem-solving and communication skills

Desirable

• Experience in a charity, coalition, membership or policy organisation
• Experience supporting organisational growth or scaling
• Experience managing CRMs or digital systems
• While not essential, we would welcome applications from candidate who have either a HR or a financial qualification i.e. CIPD qualified or AAT qualification or similar level of experience and knowledg

The application process

Please apply with a CV and cover letter (no more than two pages) by the listed closing date. No agencies please. We recognise that the use of AI technologies can be useful in reducing the work that goes into job-hunting, however, we kindly request that you use your cover letter to evidence that you have understood the requirements of the role and provide examples of how you can meet the criteria.

The EECC is committed to equity, diversity and inclusion. We use anonymous recruiting during the application process and we use positive action under section 159 of the Equality Act in relation to disability or race. This means that if we have two candidates of equal merit in our process, we will seek to take forward the disabled or Black, Asian, and Minority Ethnic candidate in order to diversify our staff team.

We regret that our small team does not have capacity to respond to unsuccessful applicants individually.

Timeline

• Closing date: 23:30, Thursday 11th June
• Notified for interview by: Tuesday 16th June
• Interviews: We expect this to be a two-stage interview process with first interviews held on either 24th or 25th June and second stage interviews arranged an agreed time.

Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they’re likely to die from.

Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they’re likely to die from. 

Join our Business Transformation team and take a leading role in facilitating effective, strategic change. Working at the centre of organisational change, you’ll collaborate with senior leaders to deploy innovative solutions that improve how we work - transforming processes, structures, and technologies to enable smarter, more effective ways of working. 

As Senior Project Manager, you’ll play a critical role in facilitating cross-organisation projects in Caring Services  and other areas of the charity, sponsored by the Executive team. You’ll be responsible for driving change from concept to completion - ensuring projects are delivered on time, within budget, and with measurable, sustainable benefits. Your work will directly improve how Marie Curie operates to supports those who rely on us. 

We’re seeking motivated PM professionals with experience in healthcare or clinical environments, who are driven to make a real difference and play a key role in delivering our mission. 

Key Responsibilities:   

• Lead the full project lifecycle, ensuring delivery meets agreed scope, budget, timeline, and governance standards. 
• Partner with Executive Sponsors and business leads to design, plan and manage delivery of projects and change initiatives. 
• Coordinate multiple workstreams, manage resources, and direct cross-functional project teams. 
• Engage with and manage external partners and vendors. 
• Assess the impact of change and effectively manage risks and emerging issues. 
• Ensure smooth transition from project delivery into operations, ensuring strategies are in place for the successful adoption of changes. 

Key Criteria: 

• Established experience managing strategic and complex change projects with senior-level stakeholders in a healthcare or public sector environment. 
• Proven ability to coordinate multiple workstreams and projects, lead project teams and manage resources. 
• Industry recognised project management and/or change management qualification (e.g. Prince2, APM, Agile, Prosci). 
• Solid track record of managing high-value project budgets and delivering business and/or service level change with measurable benefits.  
• Excellent communication and presentation skills, with the ability to influence and engage at all levels. 

Please see the full job description . 

Application & Interview Process:

• As part of your online application, you will be asked for a CV and supplementary information.  Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role. 

• Close date for applications: 14 June 2026. We encourage early applications, as we may close the application process ahead of the deadline once we have received a sufficient number of suitable applications.  

Salary: £50,000-60,000 per annum, depending on experience 

Contract:  Permanent, full-time (35 hours per week) 

Location:  Home-based with occasional travel across the UK 

Benefits you’ll LOVE: 

• Flexible working. We’re happy to discuss flexible working at the interview stage. 
• 25 days annual leave (exclusive of Bank Holidays) 
• Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%) 
• Loan schemes for bikes; computers and season tickets 
• Continuous professional development opportunities. 
• Industry-leading training programmes 
• Wellbeing and Employee Assistance Programmes 
• Enhanced bereavement, family friendly and sickness benefits 
• Access to Blue Light Card membership 
• Subsidised Eye Care 

At Marie Curie, our values are central to everything we do. They guide how we care for people, how we work together, and how we make decisions every day. We are committed to creating a workplace that is safe for everyone — staff and volunteers alike — supportive, inclusive and rewarding.  We take stringent steps to ensure that anyone who joins our organisation are suitable for their roles and are committed to safeguarding all our people from harm. We actively consider our impact on the planet, embedding sustainability into everyday decisions to create a lasting, positive difference for the individuals we care for and the world we share.

We believe everyone should have the opportunity to thrive and fulfil their potential. Marie Curie is deeply committed to diversity, equity and inclusion, recognising both the social justice imperative and the strength a diverse workforce brings.  We actively encourage applications from people of all cultures, perspectives and lived experiences.

We are happy to make reasonable adjustments throughout the recruitment process. If you require any support, please contact us at .

Every application we receive is personally reviewed by a member of our Talent Acquisition team, and in return, we ask that your application authentically reflects you — your experience, perspective and voice.

Got business development skills?  Honed in, or applicable to, the charity sector?  Take a look at our new Business Development Manager post!

This new role will lead the development and delivery of sustainable business services for WLCVS and its member organisations, supporting organisational resilience, income diversification, and collaborative partnerships. The post-holder will play a key role in formalising new partnerships, securing new funding and contract opportunities, and promoting innovation across the sector.

The Business Development Manager in conjunction with the Operations Manager together form the CVS’s Senior Management Team. They will ensure the charity operates in compliance with all regulatory requirements while maximising impact for beneficiaries and communities.

Are you an experienced corporate fundraiser with a proven track record of winning significant, high‑value partnerships and a passion for developing others to do the same?

We’re looking for a Regional Corporate Partnership Development Manager to help us strengthen and grow corporate fundraising delivered through the British Heart Foundation’s (BHF) Community Fundraising team, supporting our vision of a world where everyone has a healthier heart for longer.

About the role

As a Regional Corporate Partnership Development Manager, you’ll be a key member of the Corporate Partnership team, playing an essential role in building the capability, confidence and consistency of Fundraising Managers across the UK.

This role is all about empowering others to secure and grow high value corporate partnerships. Drawing on your own experience of winning and managing £50k+ partnerships, you’ll coach Fundraising Managers through the full corporate sales cycle from pipeline development and proposition shaping, to pitching, negotiation, contracting and stewardship.

You’ll design and deliver training, embed best practice processes, and create practical toolkits that strengthen regional corporate fundraising. You’ll also support account management activity, helping Fundraising Managers deliver excellent stewardship, renewal strategies and long term growth for existing partners.

Working collaboratively across Community Fundraising, Corporate Partnerships and High Value Operations, you’ll help ensure our Community Fundraising Managers have the skills, tools and confidence to deliver exceptional corporate partnerships.

About you

As our ideal candidate, you bring strong experience of securing high value corporate partnerships and a strong understanding of what excellent corporate fundraising looks like. You’ve personally identified opportunities, shaped propositions, pitched to senior decision makers and successfully closed significant partnerships.

Just as importantly, you have a coaching mindset. You enjoy and have experience developing others, sharing your expertise and helping Fundraising Managers build their confidence and capability.

You bring:

• Proven experience winning high value corporate partnerships, with a strong track record of achieving financial targets while managing multiple priorities effectively.
• End to end sales cycle expertise, from identifying opportunities and shaping propositions to pitching, negotiating, contracting and onboarding partners, supported by strong organisational skills.
• Coaching and capability building skills with experience training, mentoring or upskilling colleagues to improve confidence and performance, ensuring teams stay structured and focused.
• Strong communication and presentation ability, confident engaging with senior internal and external stakeholders.
• Creative and commercially minded thinker, generating innovative, viable ideas that strengthen partnership outcomes and are delivered through clear planning and structured execution.

Working arrangements

This is 12 month fixed term contract.

This is a field-based role covering the UK. You'll need to live in England or be able to relocate to this region. This role requires regular travel within England, and occasional travel to other parts of the UK. A full UK driving licence is desirable but not essential.

Belonging at BHF

We are committed to creating a workplace where everyone feels valued, supported and able to thrive. Embracing different perspectives and backgrounds strengthens our organisation and helps us make a greater impact together.

To hear from our people, explore Belonging at BHF.

Our people are at the heart of everything we do. For over six decades, we’ve funded ground breaking research that has helped keep millions of hearts beating and millions of families together.

Benefits and development

We offer a comprehensive range of benefits designed to support your wellbeing and professional growth.

To find out more, you can download the Benefits document at the bottom of this page or visit our Benefits and Development pages.

If you need flexibility to help balance work and home life, please talk to us at the application or interview stage.

Interview process

The interview process will consist of two stages which will be held over MS Teams, first stage interviews will be held week commencing 22nd June 2026.

How to apply

It’s quick and easy to apply for a role at the BHF. Just click on the apply button below. All you’ll need is an up-to-date CV and supporting statement, outlining your interest in the role and how you meet the role’s criteria.

Our recruitment processes are fair, accessible, and inclusive. BHF use anonymous CV software as part of the application journey.   

We support responsible use of AI to help shape your application. By applying for a role at BHF, you confirm that your application is authentic and reflects your own skills and experience, to ensure everyone is assessed fairly. 

Should you need any adjustments to the recruitment process, at either application or interview, please contact us.

Please note this role is known internally as Regional Partnership Development Manager.

This is a pivotal role at National Numeracy, helping to ensure our people, systems and processes enable the
successful delivery of our mission to improve numeracy across the UK.

As a key member of the operations function, you will work closely with the Operations & Impact Director to
strengthen organisational effectiveness, support colleagues across the organisation and help drive
continuous improvement in the way we work.

During this maternity cover period, a particular focus will be supporting the ongoing development and
adoption of our CRM and operational systems, ensuring they provide robust information, efficient processes
and an excellent user experience. You will also play a central role in maintaining effective governance,
supporting our people practices and helping to foster a positive, inclusive and high-performing organisational
culture.

This role is ideal for someone who enjoys improving systems, enabling others to do their best work and
helping mission-driven organisations operate effectively and sustainably.

The postholder will also provide line management and support to one team member, helping to ensure their
development, wellbeing and contribution to organisational objectives.

The role is a maternity leave cover with an ideal start date in August 2026 and an anticipated end date of
31st July 2027. It would be suitable for either 4 or 5 days per week.

The National Youth Agency is looking for a Business Development Manager

Business Development Manager
Contract: 12-month fixed term (Maternity leave cover)
Hours: Full-time - 37 hours per week
Salary: £43,054 per annum (dependent on experience and qualifications)
Location: Home-based in England with occasional travel for meetings, workshops, and team activities. Head Office is in Leicester.

What we do

As the national body for youth work, the NYA has a dual function. We are the professional statutory and regulatory body (PSRB) responsible for qualifications, quality standards, and safeguarding for youth work and services in England. In line with our charity mission and aims, we also champion youth work through research, advocacy, campaigns, and programmes.

We work in partnership and believe in collaborative leadership, listening to youth workers and the youth work sector so that we can understand their needs and respond to the challenges they face. We are ambitious for youth work and for young people and integrate youth voice and influence across our work

About the Role

We are looking for an entrepreneurial and proactive Business Development Manager to develop relationships and opportunities with new clients, drive income generation and to grow the reach of the charity.

This role leads on securing new business opportunities across tenders, grants, consultancy, training, and government contracts, managing the process from initial research through to submission and handover. It focuses on building and maintaining relationships with partners across the public, voluntary, and private sectors, while promoting the NYA’s services and quality framework.

Key Responsibilities

As a Business Development Manager, you will:

• Seeking and attracting new opportunities for the NYA to work with public sector, voluntary sector, and private sector partners.
• Identifying and assessing prospects across tenders, grants, commercial proposals and government frameworks/contracts.
• Developing win themes, evidence, pricing assumptions (where applicable) and coordinating with internal and external stakeholders to develop bids.
• Managing clarifications, presentations/interviews and negotiation stages with commissioners/funders/clients.
• Keeping pipeline and plans up to date and reporting progress/risks against targets.
• Developing relationships with and maintaining existing relationships with clients and funders.
• Taking bids through to close including final agreements and contract sign off.
• Promoting NYA products, resources, consultancy services and training offer.
• Delivering market research, developing business strategies and pitches, managing projects, and identifying new business opportunities.
• Working as part of the wider Business Development Team to achieve income targets
• Working with our youth work specialists and Programmes and Research teams and reporting to the Head of Business Development.

Why Work for NYA?

• NYA operates as a people-focused organisation, prioritising the well-being and needs of its employees.
• NYA offers an exceptional flexible working approach which encourages our team to balance professional responsibilities with their personal life.
• A remote based team, spread across England, fostering inclusivity and diverse talent. Despite geographical distances between team members, NYA maintains a highly motivated and connected team through the optimisation of digital tools.
• NYA is committed to supporting the continual personal and professional development of our team and helping them achieve their ambitions.
• We provide 25 days leave plus 8 days, life assurance scheme, 5% employer pension contribution and a comprehensive Employee Assistance Programme via Spectrum.life with unlimited specialist support available to all NYA employees.

Closing date: 5pm Friday 26th June 2026
Please note: we reserve the right to close this vacancy early
Interviews: Week commencing 6th July 2026 (subject to change)

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

The National Youth Agency is an equal opportunities employer. 

At NYA our inclusive culture means that we embrace individual differences and understand that we need a diverse team to achieve our organisations mission.

We wish to recruit candidates from all backgrounds to ensure our team reflects the rich diversity of the communities we serve. We encourage applications from anyone regardless of disability, ethnicity, heritage, gender, sexuality, religion, socio-economic background and political beliefs but we particularly welcome applications from global majority candidates and those from other minoritised ethnic groups in the UK as they are currently underrepresented in our team.

Please note: We use AI detector software, so applications or CV’s with high levels of AI generated content may be disregarded. We understand that AI tools can offer support to candidates who have learning differences, which is why we will accept applications with some AI assistance.

No agencies please.

The On Demand Shift Manager provides operational leadership, clinical oversight and shift coordination for the On Demand bereavement support services which operate Mondays through Fridays 8am to 8pm. The role ensures that children, young people, and adults receive timely, safe and compassionate responses to bereavement needs through digital and on-demand channels.

In addition to line managing the On Demand Bereavement Specialists, the post holder also works on shift as part of the delivery rota to support the team directly, provide real-time guidance, and covers frontline services gaps. This blended role combines hands-on leadership, active service participation, and quality assurance, promoting excellent clinical standards, safeguarding practice, and a culture of learning and care. The post holder will work closely with the Head of On Demand Services to ensure that On Demand Services remain responsive, trauma-informed and aligned with best practice and organisational priorities.

Main Responsibilities

Leadership and Management

· Lead and coordinate daily On Demand service operations to ensure timely and effective response to live support requests

· Working closely with the other On Demand Shift Managers, manage team rotas, shift allocations, and cover arrangements to maintain consistent staffing and service continuity

· Provide real-time oversight during active service hours, offering guidance on case complexity, prioritisation and risk management

· Work on shift as part of service delivery to provide direct bereavement support, model best practice and ensure adequate cover during periods of high demand or staff absence

· Ensure service efficiency through proactive communication, timely handovers, and smooth transitions between shifts

· Support the Head of On Demand Services in monitoring resourcing, workflows and performance metrics

·  Offer live, on-shift supervision and mentorship to On Demand Bereavement Specialists, ensuring quality and consistency of interventions

· Support staff in making safe, informed, and trauma-sensitive decisions in line with organisational safeguarding policies

· Provide clinical leadership for the On Demand Bereavement Specialists on shift, offering case consultation and decision-making support particularly in high-risk, ethically complex or emotionally intense presentations

· Hold clinical responsibility for the most complex service users on shift, supporting staff to formulate risk, decide on interventions, and coordinate onward referrals or emergency responses in line with organisational policies and processional codes of ethics

· Model high standards of clinical thinking, boundaries and self-care, supporting staff and volunteers to manage vicarious trauma, moral distress and the emotional impact of working on an On Demand service

· Facilitate reflective debriefing following challenging or traumatic cases to maintain staff wellbeing and service stability

· Ensure all support aligns with the NICE (2004) Level 2 psychological intervention framework and current evidence-based practice

· Foster a compassionate, psychologically safe team culture that prioritises practitioner wellbeing, resilience, vicarious trauma awareness and continuous learning from service delivery

· Collaborate with the Head of On Demand Services on workforce planning, recruitment, induction and succession to maintain service resilience and capacity

Communication and Relationships

· Communicate clearly and sensitively within the organisation and with external partners, including parents, carers and professionals across social care, education, health and mental health services (i.e. schools, social services, CAMHS, CMHTs and/or GPs)

· Provide clear, supportive and trauma-informed communication to bereaved children, young people and adults during live shifts, adapting approach to age, crisis level and digital medium

· Offer real-time guidance, debriefing and constructive feedback to On Demand Bereavement Specialists during shifts, promoting consistent standards and shared learning

· Build collaborative relationships with internal teams and external stakeholders to support integrated care pathways

· Communicate effectively with the Head of On Demand Services and senior leadership on shift incidents, risks, service pressures and quality improvements, escalating appropriately

· Handle sensitive feedback, complaints and critical incidents with empathy, transparency and solution focus, maintaining trust with internal and external stakeholders

· Adapt communication style and approach to suit the needs, preferences, and emotional states of children, young people and adults, including those with neurodiverse profiles or communication difficulties

· Provide clear, compassionate explanations of support options, safeguarding procedures, and next steps to children, young people, adults and families

· Maintain professional boundaries while fostering a safe and supportive environment for children, young people and adults

· Respond to challenging or emotionally charged situations with sensitivity, professionalism, and a focus on empathy and support

· Ensure accurate and timely documentation of communications and decisions in line with organisational policies and data protection regulations

Knowledge, training and experience

· Assess and engage in interventions with children, young people and/or adults in accordance with best practice

· Complete comprehensive psychosocial assessments which include assessments of risk and determining appropriate level of response/intervention

· Deliver targeted pre/post bereavement support and interventions utilising a range of therapeutic and psychosocial techniques, working within level 2 of the NICE (2004) psychological framework

· Advanced understanding of grief, loss, trauma, child development, and the psychological and social impact of bereavement on children, young people, families and adults

· Apply sound clinical judgment and maintain professional accountability for practice in line with national standards, organisational policies, and personal relevant professional Code of Conduct

· Maintain knowledge about current, evidence-based practice

· To maintain a personal profile of professional development in accordance with professional requirements/governing bodies

· Demonstrate knowledge of all relevant policies and procedures

· Adhere to legislation and statutory guidance related to Safeguarding Children and Young People, Safeguarding Adults, and the Mental Capacity Act, providing advice and guidance to colleagues and partner agencies where appropriate

· Participate actively in clinical supervision and reflective practice to ensure safe, ethical, and effective service delivery

· Contribute to the development and sharing of knowledge within the team by supporting training, mentoring, and peer learning opportunities

Analytical and judgment skills

· Strong ability to make rapid, sound clinical and safeguarding judgments during live shifts, assessing risk, prioritising cases and deciding on immediate interventions or escalations

· Analyse real-time service data to optimise shift deployment, identify trends and recommend operational improvements

· Alongside the Head of On Demand Services critically evaluate team performance, recordings, transcripts and audits to provide targeted service or staff development, mitigate practice drift and uphold clinical governance standards

· Exercise exceptional professional judgment in assessing the emotional, psychological, and social needs of children, young people, and adults pre and post bereavement and in the delivery of immediate on demand support

· Analyse complex information gathered through assessment, observation, and communication to identify individual needs, risks, and strengths

· Recognise and manage situations that involve ambiguity, uncertainty, or emotional intensity, drawing on supervision and established frameworks for professional support

· Apply a trauma-informed and developmentally appropriate lens to clinical decision-making, ensuring sensitivity to cultural, social, and contextual factors influencing grief

· Contribute actively to meetings, clinical supervision, peer supervision, case discussions, and service reviews to plan, coordinate, and evaluate strategies of care and support

· Ensure accurate, timely, and meaningful data recording and reporting to inform clinical practice, service evaluation, and organisational performance monitoring

· Planning and organisational skills

· Strong shift and staff coordination

· Plan and organise work autonomously while engaging collaboratively with colleagues and volunteers to support coordinated care and seamless service delivery

· Support in the organisation of comprehensive quality assurance processes including shift audits, case sampling, outcome tracking and compliance monitoring

· Plan and deliver team training, drills and simulations for crisis scenarios, digital tool proficiency and new protocols, ensuring readiness for peaks in bereavement demand

· Provide cover and support for On Demand Support Service staff during periods of absence or high demand

· Maintain accurate, up-to-date documentation in accordance with confidentiality, data protection, and statutory requirements

· Demonstrate self-awareness and reflective capacity, using supervision and peer support to sustain personal wellbeing and professional effectiveness

· Contribute to the development of efficient, evidence-based practices by supporting team planning, service evaluation, and continuous improvement initiatives

Person Specification

· Level 4 qualification (or above) in counselling, psychotherapy, clinical psychology, counselling psychology or arts psychotherapy Current registration with a professional body (ie. HCPC, BACP, UKCP, NCPS)

· Current registration with a professional body (ie. HCPC, BACP, UKCP, NCPS)

· Evidence of relevant continuing professional development

· Experience of leading a team, ideally in bereavement, palliative care, mental health or closely related fields

· Experience with digital platforms

· Proven track record of successfully managing multidisciplinary teams delivering services to complex service users and complex safeguarding and risk issues involving children and adults

· Proven skills in managing teams and change successfully

· Experience of working therapeutically with children and young people

· Experience of working therapeutically with adults

· Robust knowledge of the emotional and psychological impact of bereavement and the needs of bereaved children, young people, families and adults

· Strong understanding of grief, loss and trauma across the life course, and of evidence-based bereavement interventions for children, young people and adults

· Deep understanding and knowledge of psychological theories, therapeutic interventions and models of grief work for children, young people and adults, and their effective application in practice

· Able to make clear psychological assessments inclusive of risk, safeguarding and mental health needs for children, young people and adults

·  Expert knowledge of safeguarding policies and procedures

· Strong leadership, communication and relationship-building skills, with the ability to influence at senior levels and work collaboratively across teams and organisations.

· Strong understanding of change management and how best to implement change

· Excellent communication skills both verbal and written

· Attention to detail and produces reports and information to a consistently high standard

· Ability to manage time effectively, meeting deadlines while maintaining quality and accuracy

· Ability to successfully work collaboratively with colleagues, demonstrating strong interpersonal skills and the ability to influence and engage others positively

· Ability to deliver effective support, supervision, and line management to staff and volunteers, fostering professional growth and accountability

· Model high levels of personal integrity, professionalism, and ethical conduct

· Bring passion and enthusiasm for delivering high quality digital first bereavement services to children, young people, families and adults

Benefits

· 25 days’ holiday plus bank holidays (pro rata if applicable) with increase for long service.

· TOIL for our hours work.

· Contributory pension scheme.

· Company sick pay.

· Employee Assistance Programme.

· Life assurance.

· Training loans.

· Enhanced family friendly policies.

Recruitment Timetable

Application deadline: 17th June 2026 at midnight

We reserve the right to close the vacancy early if we receive a high number of applications for the role before the closing date.

Please refer to our recruitment pack for further details on the interview process.

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Location: Based in either Crisis Skylight Edinburgh (EH8 8BQ), Newcastle (NE1 2AF) or Merseyside (L1 5BD) at least three days per week. There is an expectation of regular travel across all sites and travel to our London head office approximately once every six weeks.

Contract: 12-month fixed term contract or secondment opportunity, including external secondments.

Salary: £74,572 per annum

About the role

This is an exciting opportunity to step into a pivotal senior leadership role at a critical moment for Crisis. We are looking for a Director of Operations on a 12-month fixed term contract or secondment, someone who thrives in periods of transformation and can lead a geographically dispersed senior team. If you are energised by complexity, motivated by mission, and ready to make a real difference during a period of change, we want to hear from you.

With a bold new strategic direction placing Client Services at the heart of ending homelessness, Crisis is implementing a place-based approach to system change, becoming a housing provider, and scaling the impact of our nine Skylights and Christmas offer. This role sits at the centre of that change. You will provide strong, values-led leadership across our Skylights in Edinburgh, Newcastle and Merseyside, senior support to the Lead Clinical Psychologist as well the entirety of Client Services across Great Britain. You will be bold in driving continuous improvement, collaborative in your approach to partnerships, impactful in your use of data and insight, and equitable in your leadership.

About you

• Significant senior leadership experience in a relevant sector, such as homelessness, adult social care, health, education, or employment, with a strong track record of inspiring and empowering people and teams through change.
• Excellent networking, partnership-building and influencing skills, adaptable to a range of audiences from frontline staff to senior politicians and funders
• A proven track record in operational leadership: implementing quality standards, compliance assurance, governance, and driving continuous service improvement
• Strong analytical skills and confidence using data to generate insight that improves service effectiveness, alongside experience managing significant and complex budgets
• A commitment to equality, diversity and inclusion, and an understanding of psychologically informed, trauma-informed approaches when working with people who have experienced complex adversity
• A genuine commitment to Crisis’ purpose and values, and a passion for ending homelessness — we particularly welcome applications from people with lived experience of homelessness

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members, volunteers and supporters are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Wellbeing Leave to be used flexibly
• And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Tuesday 9 June 2026 at 23:59

Stakeholder panel interview: Thursday 25 June 2026 online via Microsoft Teams

Main panel interview date and location: Friday 3 July 2026 at Crisis Skylight Edinburgh

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.

Registered Charity Numbers: E&W1082947, SC040094