Operation Manager Jobs in London
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Age UK Lambeth’s vision is to work closely with residents, closely to where they live, remain relevant and to respond locally to rising needs. We want to ensure that we are easy to access, working with local communities and providing the best support we can. The MYcommunity Gateway Team provides support across Age UK Lambeth’s three Neighbourhoods: North, South and Central.
Age UK Lambeth and the MYcommunity Gateway team have partnered with Lambeth Adult Social Care in response to the redesign of their Initial Contact Service. Age UK Lambeth provides a busy, in-demand helpline to all new callers to Lambeth Adult Social Care. The helpline provides a triage service, dealing with enquiries, providing individuals the opportunity to discuss their issues and be provided with advice, information and guidance and potentially signposted to a range of services to provide them with support. Where appropriate, referrals are made to ASC for an assessment.
Call operation times will be Monday – Friday 9am to 5pm, excluding bank holidays.
The service works closely with Lambeth Adult Social Care and we have a base working alongside them at the Civic Centre in Brixton. Staff work hybridly, with the opportunity to work from home at least two days per week.
What you’ll be doing?
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The Helpline Worker will answer Lambeth Adult Social Care’s telephone line where the caller has selected a new caller to the service.
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Answer a range of queries and offer reassurance to all callers.
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Refer clients to Adult Social Care for an assessment where appropriate.
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Refer clients into external and partner services to provide support and refer clients to other Age UK Lambeth services.
What you’ll benefit from
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Flexibility - this is a full-time role Brixton based - close to good transport and vibrant town centre
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Generous pension provision - 7% employer contribution
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26 days holiday a year rising to 31 days after 5 years
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A great staff team
Interviews will take place on 4th July 2024.
Using Quick apply please upload your CV, a brief cover letter and answer the 4 questions (in no more than 250 words per question).
The client requests no contact from agencies or media sales.
Are you a process improvement professional who is passionate about animal welfare?
Dogs Trust is on a mission to become more efficient and effective in the way that we do things, and we need a Process Improvement Specialist to enable us to do more, with less, while still delivering the same great impact.
About this role:
As Process Improvement Specialist, you will:
- work closely with colleagues across the organisation to identify and implement process efficiency and automation opportunities, from start to finish,
- develop and maintain process documentation, such as procedures, process maps and guides,
- regularly analyse data to understand the effectiveness of processes across the organisation, paying close attention to detail at all times,
- complete process mapping and reviews in order to maximise efficiency, coming up with solutions to complex problems swiftly.
About you:
To be successful in this role you should be truly process driven, with experience of implementing new processes and streamlining existing ones, with a knack for understanding a problem, analysing, and then fixing it. You’ll need to be a people person, as you’ll be business partnering colleagues and ‘meeting them where they are’, as they map out their processes and identify areas for improvement. You’ll need to be very detail orientated, and it would be beneficial if you have some Six Sigma certification to support your experience in process improvement. Additionally, you’ll need a commitment to the aims and objectives of Dogs Trust.
About Dogs Trust:
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.
About this team:
Under the leadership of the Chief Operating Officer, the Finance, IT, Governance and Risk, Efficiency and Sustainability, Facilities and Legal teams provide professional business advice and central support to Dogs Trust. These traditionally ‘back-office’ teams work closely with the rest of Dogs Trust to enable them to work more efficiently and effectively to deliver our mission. Current turnover is in excess of £110m and is still growing and staffing levels are approaching 1,500 FTE. The Efficiency and Sustainability function is being introduced as a new department in a response to the growing need to work in a more cost effective, sustainable and strategically commercial way.
This role is being offered as a fixed term contract for 12 months.
To apply for this position please click the APPLY NOW button. Our application process requires you complete an application form and a covering letter explaining your interest and suitability for the role. Please note that we may close this vacancy early if we receive enough suitable interest, so to avoid disappointment early application is encouraged.
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.
Job description
The coordinator roles are vital components of this project. We want to attract candidates from the North West of England with sound local knowledge and willing/able to travel in the region - these will be important parts of this job.
Purpose of the roles:
- To be responsible for the development, coordination, and delivery of Neighbourhood Watch’s partner project involving Neighbourhood Watch volunteers within the North West.
- Delivering training to volunteers so they can deliver information sessions to community groups.
- Organising community events where information sessions are delivered by volunteers.
- Ensuring information sessions are delivered to the highest and consistent standards, and that feedback requests are acted upon swiftly.
Hours of employment are:
0.8FTE (28 hours per week)
12 month fixed term contract. Core hours are 10am-12pm and 2-4pm with an unpaid lunch break.
Neighbourhood Watch is looking for someone who can develop a strong volunteering base and support them. The ideal candidate will be a good self-starter and have exceptional interpersonal skills with the ability to inspire and recruit excellent volunteers and mentors who can contribute to the work.
The successful applicant will be motivated and passionate about the work that Neighbourhood Watch does and the positive effect it has on the community. They will be very approachable and enjoy working as part of a wider team but also able to manage their own time and workload. The successful applicant will need access to transport. The successful applicant will have a personal style that is in line with Neighbourhood Watch’s vision and values. Someone who is supportive, approachable, responsible, reliable, and personable.
They will be passionate about the role of volunteers within the crime prevention community.
Who you are:
You will be passionate about the role of volunteers within the crime prevention community, a proactive team member who is enthusiastic about volunteering and can motivate and inspire a team of volunteers.
You’ll be good at:
- communicating vision and values to individuals and large groups
- recruiting and inspiring volunteers
- managing your own time and workload
- working in a geographically dispersed team
You’ll be:
- passionate about the role of volunteers within the crime prevention community
- very approachable, responsible, reliable and personable
You’ll have:
- A strong and demonstrable commitment to the aims and values of Neighbourhood Watch.
- A clear understanding and demonstrable commitment to promotion of equality and diversity
- A full, clean UK driving license and use of a car
You’ll have experience of:
- Coordinating volunteers
Benefits of working for Neighbourhood Watch include:
- Flexible working hours
- Stakeholder Pension
- Cyclescheme
- Techscheme
Our mission is to support and enable individuals and communities to be connected, active and safe, which increases wellbeing and minimises crime.
The client requests no contact from agencies or media sales.
Interim Direct Marketing Manager - Membership and Big Garden Birdwatch
Reference: MAY20244006
Location: Flexible in UK, Home based
Salary: £32,022.00 - £34,377.00 Pro Rata
Contract: Starting by 29th July for 6 months
Hours: Full-Time
Benefits: Pension, Life Assurance and Annual Leave
We are seeking an experienced interim Direct Marketing Manager to join our membership marketing team to work on the Big Garden Birdwatch and membership acquisition campaigns from August 2024 to Jan 2025. This is a full time role.
To be successful in this role you will need to demonstrate past experience of planning, proofing and fulfilment of multiple printed direct mail packs, response forms and emails. Ideally you will also have worked with inbound telemarketing teams and within a charity fundraising environment.
In return you will get to apply your skills to a high-profile national engagement and fundraising campaign. And be part of something amazing to support the conservation of birds and nature. You will be working as part of a very small direct marketing team within a wider, cross-functional project, with tight deadlines, targets and multiple approval processes.
We are looking for an experienced pair of hands in direct marketing – especially high volume print direct mail, forms, and email marketing to hit income targets.
Essential skills, knowledge, and experience:
- Proven experience of planning and delivering end to end multi-channel direct marketing campaigns, working with in house teams and agencies.
- Degree educated or equivalent CIM/IDM qualification, and experience in a direct marketing role
- Very high level of attention to detail
- Knowledge and understanding of direct marketing and fundraising compliance and best practice
- Strong creative understanding, and able to assess the measures that will maximise response rates
- Strong communication skills to bring support teams together to deliver campaigns
- Proven experience of campaign marketing budget management and ROI reporting
- Knowledge of testing, profiling and segmentation
- Able to work under pressure, making or escalating decisions where necessary and adapting to meet changing circumstances as required
You will work from home and will need a strong internet connection to connect and work with colleagues via Teams (if you are based near to an RSPB office you may be able to work from there).
This is a fixed term contract for six months. The RSPB reserves the right to extend or make this role permanent without further advertising dependent on business needs at the end of the contract term.
Closing date: 23:59, Monday 24th June 2024
We are looking to conduct interviews for this position on 9th and 10th July with a start date of 29th July (at the latest).
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application.
The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.
The RSPB is a licenced sponsor. This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
As part of this application you will be asked to provide a copy of your CV and complete an application form. If you wish to provide a cover letter with your application, please include this at the end of your CV document upload. Contact us to discuss any additional support you may need to complete your application.
No agencies please.
Business Analyst
Reference: MAY20243998
Location: Flexible in UK
Salary: £32,022.00 - £34,377.00 Per Annum
Contract: 12 months
Hours: Full or Part Time, 30 - 37.5 Hours Per Week
Benefits: Pension, Life Assurance and Annual Leave
Nature is in Crisis, and here at the RSPB we are working across the UK and overseas to save it. As the UK's largest nature conservation charity, with a workforce of over 14,000 employees and volunteers, we have an ambitious programme of work to transform our approach and deepen our impact.
Recognising that people are at the heart of delivering this, we have an exciting opportunity for a talented business analyst to join our Transformation team. You will support an integrated programme and project management team, joining a team of project professionals, including volunteers, who deliver organisational wide people and business change across the RSPB. The work will be fast paced, far reaching and innovative, covering all elements of our operations.
You can be based anywhere in the UK, and we are very supportive of flexible working. We value and understand the importance of different voices, experiences, perspectives and backgrounds within our workforce and strongly encourage applications from all sections of the community.
What's the role about?
You’ll be responsible for delivering business analysis support and insight (e.g. requirements engineering, business process modelling, organisational design, etc.) to projects and programmes across the UK that will support the RSPB 2030 strategy. As an experienced and proactive business analyst you’ll be used to working independently at pace with a number of projects and programmes, interacting with stakeholders across the organisation and effectively communicating your analysis using the most appropriate approach.
Key activities will include:
- Supporting the RSPB Transformation team in delivering business analysis to support key people-centric projects and programmes. This includes, but is not limited to:
- Requirements engineering,
- Business process modelling
- Organisational design
- Working with stakeholders from across the RSPB, you’ll manage and maintain their support throughout your business analysis
- Communicating and engaging with colleagues and stakeholders at a variety of levels. You will be confident in articulating your business analysis work in a number of ways and will be able to confidently engage Senior Management to drive and manage positive change
- Supporting the project and programme managers in developing robust business cases
Essential skills, knowledge and experience:
- Experience of delivering high quality, focused and insightful business analysis to support a range of projects and programmes
- Experience of working with and influencing a range of stakeholders across an organisation
- Experience of effectively communicating business analysis findings and results using the most appropriate media and approach (written, spoken, visual, etc.)
- Experience of working within a standard project management framework e.g. PRINCE2, Agile, RSPB Project Management Framework
- Experience of working independently and as part of a wider team
Desirable skills, knowledge and experience:
- A business analysis qualification – e.g. ISEB Diploma in Business Analysis, BCS International Diploma in Business Analysis – or an equivalent level of experience
- Experience of delivering business analysis for people and business change projects and programmes – although our projects sometimes have a digital technology element, our main focus is organisational, workforce and leadership transformation
- Experience of working within an agile project management environment
- Experience of managing a wider business analysis team, including volunteers and 3rd party suppliers/partners
- Experience of building robust business cases
- Experience of contributing to and sharing of business analysis best practice
Additional information:
- This is a 12 month Contract, Full-Time role for 37.5 hours per week. Whilst the role is offered full time we are open to applications from anyone able to work at least 30 hours per week.
- The RSPB reserves the right to extend or make this role permanent without further advertising dependent on business needs at the end of the contract term.
Closing date: 23:59, Friday 28th June 2024
We are looking to conduct interviews for this position asap (w/c 8th July).
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.
We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application.
As part of this application process you will be asked to provide a copy of your CV and complete an application form including evidence on how you meet the skills, knowledge, and experience listed above. If you wish to provide a cover letter with your application, please include this at the end of your CV document upload. Contact us to discuss any additional support you may need to complete your application.
No agencies please.
UnLtd is the leading provider of support to social entrepreneurs in the UK and offers the largest such network in the world. Our mission is to find social entrepreneurs with bold solutions to today’s challenges. Through funding and support, we help them to realise their potential and creating lasting change.
UnLtd’s vision is a future where enterprising people are transforming our world for good. To enable this, we are committed to developing an eco-system of support to make it easier for those who need help to find it.
UnLtd values diversity and is committed to inclusion and understanding intersectionality. These are more than just buzz words for us. They’re principles guiding how we build our teams, support leaders, empower social entrepreneurs and create an organisation that’s the right fit for every person.
To support an inclusive environment where employees feel empowered to share their lived experiences and ideas, we have embedded an equity and inclusion group within UnLtd giving us a wide range of different perspectives in our work to help us see what is most needed in society. We are particularly keen to hear from those who identify as Black, Asian or Minority Ethnic, LGBTQIA, people who are disabled, those with learning differences, those with caring responsibilities, from a less advantaged socioeconomic background as well as any other under-represented group in our workforce.
About the Role
The Central Services Team is responsible for ensuring the provision of effective day-to-day central facilities services and infrastructure, enabling UnLtd to meet its strategic aims and objectives.
Working as part of UnLtd’s Central Services Team, the Office & Facilities Coordinator will be working with the Central Services Manager to make sure that the building is in the best condition for the employees who work there and our staff working remotely are doing so in line with proper safety precautions.
Please see the Job Description for more information.
Interested? Here’s how to apply
We need to know a bit about you, your experience and what you can bring to UnLtd.
You can submit a CV + supporting statement (up to 2 pages). We’d love you to tell us:
- About you – your skills, experience and personal qualities;
- Why you’re interested in the role and what you hope to get out of it.
The main thing is you can demonstrate you have skills and experience (Lived or learned) that relate to what we have said we are looking for.
We particularly welcome applications from people with disabilities, Black, Asian, or Minority Ethnic backgrounds, LGBTQIA and from different socio-economic and educational backgrounds.
- Application Closing Date: 18th June 2024
- 1st Interview: 25th June 2024
- 2nd Interview: 28th June 2024
UnLtd is committed to offering employment opportunities for people with criminal convictions. As a result, we will only ask you about any criminal convictions at initial offer stage. Your information will be treated fairly and confidentially and will not automatically exclude you from the role that you have applied for.
During Covid-19, our staff have been working remotely, some staff are returning to the office in a phased, optional approach. We continue to seek to accommodate remote working.
Find out more about our generous range of employment benefits on our website.
ODI
Legal Counsel – Legal
Contract: Permanent
Salary: £58,300 – £75,260 per annum
Location: London based hub - with hybrid working in the UK
Ref:LEGAL0124
About the role
A key aim for this role is to help the charity to reduce its legal, contracts and compliance risk profile and to respond proactively to changes in the legal, regulatory, donor and compliance context. The Legal Counsel reports to the Chief Finance and Operations Officer, works closely with the Chief Executive and other SLT members and supervises the Legal, Contracts and Compliance Advisors and the Paralegal and Procurement Officer.
Key responsibilities include:
· Oversight and management of key legal risks applicable to ODI including but not limited to, insurance, intellectual property, trademark registration, government legislation (including IR35) defamation, subscriptions, tenancy and lease agreements and other relevant agreements.
· Advise and manage contract disputes and audit challenges and assist ODI in mitigating legal risks not only in contracts but compliance and operational processes where required
· Provide advice and support to the research teams throughout the contract process, starting with tendering and negotiating through to the eventual contract award and implementation phase. This support will include review, drafting and negotiation of contract terms.
· Simplify and streamline the contract process; developing guidance, templates and training for teams involved in contracting and promoting sound contract management across the global entities.
· Support the programmes with assessment of donor procurement requirements and opportunities in order to deliver compliant, quality and value for money arrangements on behalf of ODI.
About you
- Qualification in English law preferable
- Strong knowledge of contract legislation and its application
- Knowledge of charity law and governance
- Knowledge of donor and regulatory body contract compliance issues
- Experience of working across different aspects of a contract’s lifecycle, from tender and negotiation to final agreement
- Experience in corporate or charity governance
- Experience of working in a charity
- Strong interpersonal and negotiation skills
- Excellent analytical and writing skills
- Good presentation and networking
- Ability to work in a team and with non-specialist staff
- Ability to work on own initiative and be task focused
Closing date: 3rd July 2024 at 11:59pm
Interview date: w/c 8th July 2024
ODI is committed to developing and supporting diverse and inclusive teams of people who share our passion, where we can all be ourselves and succeed on merit. We welcome applicants from a range of diverse backgrounds including those who experience intersectional marginalisation on the basis of their class, race, gender, sexual orientation, ethnicity, religious identity or belief, marriage and civil partnership, and pregnancy and maternity. We also welcome applications from those living with disabilities.
We offer competitive salaries, a generous company pension scheme, hybrid working and a range of flexible, family-friendly and inclusive employment policies to support well-being.
ODI is an equal opportunities employer
Charity Reg. No.228248
The client requests no contact from agencies or media sales.
Executive Director
We are seeking an experienced interim senior leader to join an Executive Team at an innovative arts centre in the heart of Deptford.
Position: Executive Director (interim)
Location: Deptford, Flexible working negotiable; minimum of 50% office-based working
Salary: £60k per annum, pro rata
Contract: Fixed Term for 7 months (Sep ‘24 - Mar ‘25, with potential to extend); flexible working offered, 3-4 days per week (mostly on-site, some remote working possible)
Closing Date: 12pm, 2nd July 2024
Interview Date: 8th July
About the role:
As Executive Director you will be working for a thriving arts centre, which exists to inspire, develop and support creativity for the benefit of the community, encompassing the London Borough of Lewisham and beyond. You will support a period of reshaping the business model and the transition from two outgoing senior posts to a team of three new department heads. You will bring new perspective and energy as well as solid understanding of the nuts and bolts of running a 21st arts organisation.
About you:
We are now looking for a confident leader to work alongside a team of experienced senior manager, you will need to bring with you the following skills and experience:
- Substantial recent experience in a relevant senior management role
- Experience of management in a venue licensed for public entertainment, including demonstrable understanding of health and safety and facilities
- Experience of managing and developing staff and relationships
- High level organisational, IT and administrative skills
- Experience of project and overall budget management
- Experience of contracting and confidence to deal with legal components for personnel, services, artist/production contracts
- Personal licence or willingness to obtain one
Although not essential, a Health & Safety qualification or extensive knowledge of H&S would be highly desirable for this role.
The organisation aims to encourage a culture where people can be themselves and be valued for their strengths and want their team to represent the same diversity of audiences and artists they welcome into venues every day. They are keen to hear from a diverse range of candidates from all backgrounds. They particularly want to encourage people who have lived experience of Black and ethnically diverse communities. The organisation will offer an interview to anyone who identifies as a D/deaf or disabled person who meets the essential criteria.
Other roles you may have experience of could include: Charity Director, CEO, Chief Executive, Senior Director, Theatre Director, Arts Director, Venue Director, General Manager, Venue Supervisor, Creative Arts Director, Operations Manager, Head of Development, Festival Director, etc. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Senior Services and Development Lead
Suzy Lamplugh Trust
London/Hybrid with 40% of the week in the office and regular travel to other sites across the UK
Permanent
Full time, 35 hours per week with flexible working
Salary £41,000-£44,000 based on experience
Excellent benefits, including employer contribution pension, 28 days annual leave (increasing after 3 and 5 years to a maximum of 33 days) plus bank holidays, pension with 5% contribution, special leave for life events, cycle to work scheme/interest free loans for annual travel season tickets
Do you feel motivated to help victims of stalking? Do you want to shape the future of our response to stalking, harassment and personal safety? Do you have resilience and flexibility, to meet the demands this role brings, and enjoy working in a sharing and learning environment?
Charity People are proud to be partnering with the Suzy Lamplugh Trust, the UK's founding personal safety charity and leading authority on stalking, to recruit a Senior Services and Development Lead.
The Suzy Lamplugh Trust was born out of the tragic story of Suzy Lamplugh, a 25-year-old estate agent who went missing whilst at work in 1986, was never found, and was eventually declared deceased in 1993. The Trust was set up in Suzy's name and continues to be a pioneer in reducing the risk and prevalence of abuse, aggression and violence - with a specific focus on stalking and harassment - through education, campaigning, policy and support.
A growing charity, the Suzy Lamplugh Trust delivers high value impact. The Stalking Helpline offers support and advice to thousands of victims of stalking every year and bespoke advocacy teams work closely with partners and stakeholders across the Violence Against Women and Girls' sector, criminal justice system, and both statutory and non-statutory services to ensure people live a life free from abuse and fear.
The Senior Services and Development Lead role is about making a difference, supporting the most vulnerable, standing up against what is wrong, driving systemic change, and holding decision makers to account. The team work hard so beneficiaries sleep better at night, families can reunite at the end of the working day, and victims of harassment and stalking can regain control of their situations.
Key responsibilities
- Lead, deliver and develop operational projects, ensuring the work of the Suzy Lamplugh Trust has maximum impact and is embedded into the core output of the charity.
- Lead on the National Stalking Helpline, National Advocacy Service which offers support and advice to thousands of victims of stalking every year, and the Cleveland Advocacy project.
- Work with the Director of Services to deliver an ambitious strategy which includes developing national hubs and accreditation services across the UK, as well as supporting in the roll out and delivery of core training packages across statutory and non-statutory services.
- Provide leadership and management to relevant managers and team leaders.
The Senior Service and Development Lead will be an ambitious, dynamic leader with strong senior operational experience. The successful candidate will need to think on their feet and work in a fast paced, ever-changing environment. You will have a successful track record in designing, developing and delivering a range of projects and services demonstrating strong project management skills, as well as significant experience offering strategic and operational direction to front line services. You will have a background in the violence against women and girls' sector and experience of working in domestic abuse, sexual violence and/or the criminal justice sector. The ideal candidate will have experience in safeguarding and case supervision.
You will have demonstrable experience in a senior managerial role, be confident setting targets and appraising performance and be an inspiring leader. You will be an excellent communicator with have a successful track record representing an organisation to senior external stakeholders, including government and the media, with strong influencing and negotiation skills with people at all levels. You will have experience developing briefings, producing reports and reporting to funders. You will understand the financial constraints of working in a small charity, and funding mechanisms within the sector, with proven ability to manage multiple complex budgets. You will be passionate about the area of violence against women and girls and want to play an integral part of its future.
This is an exciting time to be part of this organisation. If you are committed, ambitious, results-driven, and resilient and would like to hear more about this opportunity, we would be delighted to hear from you.
How to apply:
The application process is CV and Supporting Statement. In the first instance, for more information about the role, please send your up-to-date CV to Jen at Charity People or contact Jen for an informal confidential chat. The closing date is 9am on Friday 21 June. Applications are being reviewed and interviews will be taking place on a rolling basis, so we encourage you to contact us as soon as possible if you are interested.
Charity People actively promotes equality, diversity and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.
What would we like…?
Are you interested in supporting an efficient and effective IT service to all staff?
We're looking for someone with excellent customer service experience and experience in problem-solving IT issues, whether personal IT issues or previous work experience, to join the team as a IT Support Analyst on a permanent basis.
The IT Support Analyst will be responsible for providing Ambition Institute staff with IT support on issues and questions. You will be part of the organisations helpdesk who focus on triaging IT issues, ensuring staff have the right equipment to do their job and administrating the asset registers to reflect the true picture of our assets in the organisation.
We would like you to:
- Provide first line hardware & infrastructure IT support to users across our organisation on tickets raised for any systems
- Work with the Senior Associate to resolve tickets in your queue within the KPI set by the team
- Work with the Senior Associate to manage all technology and systems equipment across our organisation ensuring staff have suitable working laptops and agile equipment
- Action all IT requirements for new starters and leavers efficiently
Working in a hybrid way, you’ll be attached to our London office and will report to the IT Operations Manager. In line with the teams current ways of working, you’ll be expected to be in the office at least 1-2 days a week to support with asset management, in addition to team days and this may be reviewed by Ambition. Occasionally you'll also be expected to travel to our regional offices in Birmingham and Manchester.
Skills, Knowledge and Experience
To succeed in this role you must be a problem solver and have excellent customer service attributes to ensure that the IT service we provide our staff is excellent. It is essential that you are able to clearly explain procedures and processes and have the ability to build relationships internally and externally.
Key to this role is a real passion for technology and a willingness to learn and develop in the role. Our ideal candidate will be able to evidence using their own initiative and managing multiple, competing demands.
Whilst experience of developing a consistent, complementary suite of training across different applications would be beneficial it is not essential to applying for this role and there will be opportunity for development and training in this area.
If this has sparked some interest we welcome an application from you.
What’s in it for you….?
- Competitive annual salary
- Professional development for all staff
- 25 days’ annual leave, plus bank holidays and 'winter shut down’ at the end of December/beginning of January
- Employer pension contribution of 11%
- Agile, hybrid working culture, so you can manage when and where you work
- Staff affinity networks that help keep equality, diversity and inclusion at the heart of our work
- Blind recruitment process to ensure equality and fairness in our hiring
- Enhanced maternity pay after a year’s service
- Shared parental leave package
- Access to free, confidential 24/7 wellbeing and support line
- Comfortable and collaborative workspaces in the city centres of Manchester, Birmingham and London
- Work-from-home technology package to support hybrid working
- Interest free season ticket / bike loans
About you
We don’t expect the person we hire to have all of the following, but this should give you a sense of what would enable you to thrive in this role and in our organisation:
You should apply for this role if:
- You care deeply about educational disadvantage and being part of an organisation that challenges inequality
- You have a good work ethic and strive to make a difference in the job you do
- You always give maximum effort to understand and meet the needs of our partners and participants
- You always have a great attitude so we “can do” for all our colleagues, partners and participants
- You are open to feedback and learning because we want to keep getting better
- You work with your initiative to bring new ideas and a fresh perspective
- You are well organised and can prioritise work that will have the greatest impact
You'll love working at Ambition if…
- You want a career with a person-centred organisation with a cause at its heart.
- You have a collaborative work ethos, bring warmth and good humour to work and constructive outlook to every situation
- You enjoy working in a fast-moving workplace, with a great support structure around you
- You would like to grow with an ambitious organisation as it progresses over time
- Want flexibility in how you work – splitting your time between one of our offices and remote working and managing your own working patterns to get the job done.
How to apply…
Applications will be considered for London only.
All applications must be received by the closing date 23:59 on 28 June 2024.
Equality and diversity matters to us. If you think you’d be suited to one of our roles we’d love to hear from you regardless of age, disability status, ethnicity, gender, religion or sexuality.
Our mission needs the best people for the job, which is why we use sift questions to assess candidates’ genuine knowledge and skills. Sift questions are an opportunity for you to show us how you would do the job you are applying for, so please avoid using AI function tools (i.e. ChatGPT or other generative AI tools). We want to evaluate your response, so those found to use content taken from AI tools will have scores adjusted down.
We are committed to the safeguarding of children and the most vulnerable in our society and, as such, we are unable to employ individuals with relevant convictions, including the following: a conviction for an offence involving violence or dishonesty, of a sexual nature or against minors, or for any other offence that is relevant to the nature of the services provided by our organisation.
As an employer, we have a responsibility to prevent illegal working in the UK by ensuring that our employees have the right to work in the UK. Therefore, as part of the recruitment process to verify your eligibility you will be required to produce relevant documentation.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
If your based from our London office, you will also receive £3,250 location allowance on top of your salary
You have substantial experience of working in a supported housing or general needs housing management environment and a good understanding of mental health, domestic violence, drug and alcohol issues. You’d also like to be part of an organisation that counts on the professionalism, insight, expertise and passion of its staff to inspire individual recovery for the people they work with. Welcome to Richmond Fellowship as a Housing Management Officer.
We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone. That’s where you come in.
Join us as a Housing Management Officer and you could soon be providing vital support to our Housing Manager Lead, as together you help us plan and organise all regulatory housing management activities. We’ll also rely on you to lead on day-to-day tenancy management, work with Area and Service Managers to support housing related services and ensure the compliance of housing related activities. Conducting regular inspections on properties, overseeing void reporting and assisting with the delivery of relevant data and analysis of voids – these are just some aspects of this interesting and varied role that’s all about delivering good quality homes and services to our tenants and residents.
To succeed, you’ll need Chartered Institute of Housing (CIH) Level 3 Certified Practitioner status (or equivalent) and an excellent understanding of void management, bad debt and maximising income, plus the relevant regulatory requirements.
You’ll also need experience of working in a customer-focused environment or service and an understanding of the issues associated with individuals who may have complex support needs. Comfortable working in partnership with other key agencies and local communities, you’re also adept at identifying and monitoring key compliance in respect of health & safety requirements relating to properties and tenants. What’s more, you’re well organised, great at negotiating and developing effective working relationships with a variety of stakeholders and happy to provide housing training to colleagues.
In return for your skills and enthusiasm, this role comes with some really great benefits and excellent training and development opportunities.
This is a permanent full-time role requiring the post holder to work 37.5 hours per week.
We are committed to increasing our diversity and welcome applications from those with Lived Experience.
This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.
It is a mandatory requirement of the application process for this post that candidates submit a CV and Supporting Statement, thus only candidates that provide this, and who meet the essential criteria within the person specification, will be considered for an interview.
On 1st June 2024, Richmond Fellowship, part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence merged with Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. In October 2024, Humankind will be renamed to reflect the new organisation.
Job description
The Volunteer Coordinator roles are vital components of this project. We want to attract candidates from the East of England with sound local knowledge (who are able to travel around the area) both of which will be important parts of this job.
Purpose of the role:
- To be responsible for the development, coordination, and delivery of Neighbourhood Watch’s partner project involving Neighbourhood Watch volunteers within one of the regional areas.
- Delivering training to volunteers so they can deliver information sessions to community groups.
- Organising community events where information sessions are delivered by volunteers.
- Ensuring information sessions are delivered to the highest and consistent standards, and that feedback requests are acted upon swiftly.
Hours of employment are:
East of England 0.8FTE (28 hours per week)
12 month fixed term contract. Core hours are 10am-12pm and 2-4pm with an unpaid lunch break.
Neighbourhood Watch is looking for someone who can develop a strong volunteering base and support them. The ideal candidate will be a good self-starter and have exceptional interpersonal skills with the ability to inspire and recruit excellent volunteers and mentors who can contribute to the work.
The successful applicant will be motivated and passionate about the work that Neighbourhood Watch does and the positive effect it has on the community. They will be very approachable and enjoy working as part of a wider team but also able to manage their own time and workload. The successful applicant will need access to transport. The successful applicant will have a personal style that is in line with Neighbourhood Watch’s vision and values. Someone who is supportive, approachable, responsible, reliable, and personable.
They will be passionate about the role of volunteers within the crime prevention community.
Who you are:
You will be passionate about the role of volunteers within the crime prevention community, a proactive team member who is enthusiastic about volunteering and can motivate and inspire a team of volunteers.
You’ll be good at:
- communicating vision and values to individuals and large groups
- recruiting and inspiring volunteers
- managing your own time and workload
- working in a geographically dispersed team
You’ll be:
- passionate about the role of volunteers within the crime prevention community
- very approachable, responsible, reliable and personable
You’ll have
- A strong and demonstrable commitment to the aims and values of Neighbourhood Watch.
- A clear understanding and demonstrable commitment to promotion of equality and diversity
- A full, clean UK driving license and use of a car
You’ll have experience of:
- Coordinating volunteers
Benefits of working for Neighbourhood Watch include:
- Flexible working hours
- Stakeholder Pension
- Cyclescheme
- Techscheme
Our mission is to support and enable individuals and communities to be connected, active and safe, which increases wellbeing and minimises crime.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Chief Executive Officer
Croydon / Hybrid
37 Hours per week
£79,000 per annum
Since 1981, CAYSH has been dedicated to transforming the lives of young people and vulnerable adults, providing safe homes, and unlocking life-changing opportunities. As a charity and not-for-profit based in vibrant South London, we’re on a mission to expand our impact across London and beyond. After the retirement of our current CEO, we are looking for a passionate individual to be part of our journey to redefine care and support, making a lasting difference in the lives of those who need it most.
We are seeking a dynamic professional with a proven track record in organisational leadership and development to join our passionate team as CEO and lead our organisation into continued success.
Are you the right person for the job?
· Strategic leadership experience and experience of working with a board
· Education to degree level or hold a relevant Level 5 qualification in a relevant field
· Significant experience in managing the finances of multi-million-pound organisations and managing budgets, with a proven track record of good stewardship and delivering surpluses
· Substantial experience in income generation through fundraising and the new business process with historic success in procurement and pricing contracts
· Strong leadership skills, with the ability to manage and inspire others effectively
· Awareness of the needs of young homeless people and vulnerable adults, and knowledge of safeguarding processes
· Excellent written and verbal communication, with strong interpersonal skills
· Organised, self - motivated and results centred approach with a commitment to excellence and continuous improvement
· Experience leading an organisation through change and of addressing HR related and employee relations matters effectively
· Commitment to work out of hours, to suit the needs of the business
What will your role look like?
You will provide strategic leadership and direction to enable the CAYSH group to achieve its mission – to provide a safe home and better futures for young single homeless people and vulnerable adults.
Working in collaboration with the Board of Trustees/Directors and the leadership team, you will ensure the effective operational performance and success. The role is pivotal in continued growth and sustainability of the organisation and to improve the lives of our service users.
Main Responsibilities
· Drive the values of the CAYSH Group, raise its profile and develop a motivated and high performing workforce which is responsive to the needs of service users
· Be responsible for compliance with the organisation’s legal and regulatory duties
· In collaboration with the board, develop and implement strategic and business plans
· Oversee the CAYSH Group’s budgeting process and monitor financial performance
· Proactively grow income by developing business opportunities and securing donations
· Oversee the tender process with the Executive team, directing the acquisition of new business with governmental and charitable organisations and local authorities
· Support the leadership team to achieve their objectives in the areas of business development, operations, financial management, business support and compliance and HR, ensuring that outcomes for service users are at the heart of all we achieve
· Be a champion for equality, diversity and inclusion, ensuring that these principles are integrated into all aspects of the CAYSH Group and that its HR and employment processes match the values and ethos of the organisation
· Lead in creating an engaging and positive culture that inspires and motivates our passionate and hard-working team
· Undertake the role of safeguarding lead for the CAYSH Group and have sound knowledge of health and safety processes
· Undertake other activities as requested
What can you expect in return?
· Company pension – enhanced employer contribution
· 25 days’ annual leave in addition to bank holidays
· A range of non-pay benefits, including professional development and training
· Access to an Employer’s Assistance Programme offering a range of personal and employment support services
· An Occupational Health and Wellbeing support service
· Flexible working patterns, including hybrid: our current hybrid working pattern is two days a week from home and the other days working from the CAYSH head office in Croydon. However, we are open to accommodating other flexible working needs
Your data will be handled in line with GDPR.
We are looking for a confident communicator, who is happy working with groups of people, with a passion for making sure people have information they need to make informed decisions about their lives. The Navigator will work with people experiencing homelessness, homelessness services, and health services to create better access to health information and healthcare.
Job overview
Job Title: Health In-Reach Navigator
Reporting to: Health Promotion Manager
Contract Length: Fully funded until the end of March 25 with a good chance of continuation funding.
Hours: Full Time 37.5 Hours per week (30 Hours a week is also an option)
Leave: 28 Days per year + 8 days Bank Holidays
Salary: £ 30,000 Plus 5% pension
Location: The role will require onsite working in our Kennington office and in homelessness services across London. There will also be some opportunity for working from home.
Candidates who meet the specification, with experience of social exclusion due to homelessness, imprisonment, migration or otherwise being part of a marginalised population, will be given priority access.
Overview:
Groundswell is recruiting a Health In-Reach Navigator to join our Health Promotion Team to arrange, develop and run Health Promotion In-Reach sessions in homelessness services across London.
We know that if you are experiencing homelessness, you will be disproportionately affected by health inequalities and often lack access to suitable information and support that could help you independently manage your health and wellbeing. Our approach:
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Everyone has a right to access healthcare including screening and preventative services.
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Health and wellbeing look different for everyone. Health promotion should not alienate people by setting standards that are unattainable but should support them to look at what they can practically do to feel better right now.
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Everyone’s ‘normal’ is different. Someone who is smoking crack or who is dependent on alcohol might have bodily functions that are different to what is ‘normal’ for the average person. People need to be aware of their own ‘normal’ so that they know when something is wrong.
The Health In-Reach Navigator will be working with the teams in hostels and day centres, going to the places where people live or go to access vital services like food and showers. Ideally, they will have their own first-hand experience of using or working in services supporting people around homelessness, substance misuse, mental health, poverty, asylum and immigration, or the criminal justice system.
Our services are co-produced by people with first-hand experience of the issues we are trying to address.
The Navigator should be comfortable with continuously evolving and adapting the service, tailoring it to the specific needs of the people we work with, developing sessions informed by direct feedback and direction from people living in hostels and using homelessness Day Centres.
Our Health Promotion Work
The Health Promotion Team:
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Deliver group ‘in-reach’ sessions led by staff and volunteers with first-hand experience of homelessness, using health promotion resources to engage people with health issues and talk to them about options available.
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Support clinical services going into hostels and day centres to deliver preventative health measures such as screening and vaccinations.
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Co-produce and support the development of accessible health promotion resources about health services and health issues with people who have experienced homelessness that inform, advise, and help people manage their health.
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Co-produce health and wellbeing resources for staff working within the homelessness sector, better equipping them to support the people who use their services and improve longer term health outcomes.
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Contribute to producing resources for staff working in healthcare, better equipping them to understand the challenges that people experiencing homelessness might face in accessing services.
We have a range of accessible, targeted materials around vaccination, screening and other health issues that can be used by our team and supported accommodation staff to support sessions. We are planning to develop more of these, particularly looking at screening and rights to access healthcare.
By carrying out Health Promotion In-Reach in hostels and Day Centres we aim to:
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Increase awareness of specific health issues, what services are available and the pathways for accessing them.
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Encourage people to identify their own health priorities, and to address their health concerns, offering them the tools to tackle issues and access services.
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Support people in identifying shared interests in particular health issues and delivering in-reach sessions that demonstrably reflect those shared interests.
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Reach more people to support with 1-1 appointments through our Homeless Health Peer Advocacy (HHPA) service.
The group in-reach model enables people with similar experiences to come together and reflect on overcoming challenges. As a project based on Advocacy principals, we do not tell people what they should do; but encourage autonomy to make safe and realistic choices. We:
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Meet with people to ask what their health priorities are and look at potential topics for upcoming sessions. These topics are then shared with the staff team from the hostel/day centre so they can feed in.
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Draft an in-reach programme and plan dates, times, and promotion of sessions, involving staff teams at each site.
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Organise and co-deliver 5-10 sessions on the priorities identified by people experiencing homelessness and the staff working with them
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All sessions focus on residents’ voices being heard first, then Groundswell facilitated discussion supported and informed by Groundswell health promotion information and/or clinicians.
The Health Promotion team also work with a range of external partners around screening and preventive care.
We work with partners to arrange health events at homelessness services; promoting the sessions by talking to residents prior to teams visiting and supporting on the day to maximise uptake.
About HHPA
Our Health Promotion work sits alongside our Homeless Health Peer Advocacy (HHPA) Program. Groundswell created HHPA in Westminster in 2010, to support people experiencing homelessness to overcome multiple barriers preventing access to healthcare, initially through funding from the NHS Regional Innovation Fund. Since then, HHPA has since flourished into a multi award-winning service working across London.
Health creates a foundation to move out of homelessness. Groundswell’s person led health services enable people who are homeless to access the health care they need, so they are not disadvantaged by the health inequalities embedded in our systems. Our health work is delivered by a team where most people have their own experience of homelessness, shared experience builds up a level of trust when there can be mistrust of ‘professionals’, because of past trauma or negative experiences.
The service is delivered by volunteer Peer Advocates and staff Case Workers, who build trusting relationships with clients and support them to access, navigate and use healthcare services. They aim to increase people’s self-confidence and improve their ability to independently access the services they need, which can include everything from registering for a GP, dentistry treatment, mental health referrals, hospital appointments, and much more.
Groundswell is unique in bridging the divide between health and homelessness organisations. We work in partnership with numerous organisations across London to support the delivery of our peer advocacy service.
Health In-reach Navigator Tasks
The Health In-Reach Navigator will be a vital member of our team, working collaboratively with various partners and agencies to deliver In-Reach sessions and connect individuals experiencing homelessness with essential healthcare services. This position offers autonomy, flexibility, and the opportunity to make a meaningful difference to people’s lives.
Lead on planning and delivery of health promotion sessions working with key stakeholders to shape sessions:
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Develop and maintain links with hostels, Day Centres, and health teams in the Boroughs where Groundswell works to identify suitable services for delivery of health promotion work.
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Working with people using services, and staff working in services; identify health priorities and plan, design and deliver sessions that reflect those priorities, tailoring them to people’s needs.
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Work with staff at services to ensure risk assessments are in place.
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Work with the Health Promotion Manager to create ways of getting feedback from participants to ensure the sessions are continuously being developed to meet people’s needs.
Plan, promote and deliver one off health & well-being events with stakeholders:
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Work with the Health Promotion Manage and key stakeholders to help plan health days at hostels and Day Centres.
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Represent Groundswell at planning meetings for events for health events, working with partners to develop sessions, ensuring learning from past events is considered.
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Support the organisation and delivery of health days working alongside clinical and homelessness partners.
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Promote the health days to people using local services.
Work with clinical teams offering preventative health care work in community settings across London:
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Work with the Health Promotion Manager to ensure we are linked in with homeless health teams in the Boroughs where we work and are supporting their in-reach into hostels and Day Centres.
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Develop and maintain relationships with a range of partner organisations including mainstream GP surgeries, hostels, and specialist homeless health services.
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Work with homelessness services prior to visits from clinical teams to promote sessions and make sure people have the information they need to decide whether to take part, maximising take up on the day.
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Work alongside Groundswell in-reach volunteers to support clinicians to engage with people during sessions at hostels and day centres.
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Support clinicians in engaging with people experiencing homelessness.
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Manage any referrals that need to be made to the HHPA team for one-to-one support to access external health services.
Share learning internally and externally:
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Provide feedback to Groundswell’s communications team on the health priorities raised by people experiencing homelessness so we can ensure we are developing relevant resources.
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Contribute to co-production of health promotion resources feeding in the concerns and questions we are hearing from our health promotion work.
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Support and contribute to the training of Groundswell volunteers and staff about In-Reach delivery.
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Work with the Volunteer Co-ordinator and Health Promotion Manager to support In-reach volunteers.
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Attend conferences and learning events to learn and share learning.
Develop, plan and contribute to ongoing quarterly monitoring, review, evaluation, and reporting of the health promotion work:
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Work with the Health Promotion Manager to develop the project and plan future work.
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Contribute to reports on In-Reach delivery for commissioners and other stakeholders externally.
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Record and share feedback from people experiencing homelessness and partners
General Duties:
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Help to foster a co-operative and supportive team.
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Represent Groundswell in an appropriate manner.
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Participate in training as agreed and in regular supervision and appraisal with your Line Manager.
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Promote equal opportunities in all areas of work.
PERSON SPECIFICATION
EXPERIENCE & KNOWLEDGE
Gained through employment, volunteering or lived experience
- Facilitating groups or running health promotion or training sessions.
- Working with people who might face barriers to accessing healthcare.
- Developing relationships with external organisations.
- Planning events or projects.
- Understanding of the barriers that certain groups face in accessing healthcare.
- First-hand experience of social exclusion due to homelessness, imprisonment, migration or otherwise being part of a marginalised population.
- Involvement in health promotion.
SKILLS & ABILITIES
Gained through employment, volunteering or lived experience
- Able communicate with variety of audiences, presenting information effectively in person, at meetings, and via phone and e-mail.
- Able to plan individual work using a solution orientated approach.
- Basic IT skills - able to use Word, e-mail and carry out basic internet searches.
- Able to take the initiative and being able to think on the feet.
BEHAVIOURS
Gained through employment, volunteering, or personal experience
- Understanding and support of Groundswell’s core beliefs.
- Able to communicate naturally and empathetically, build rapport quickly and to earn respect and trust.
- Ability to model the promotion of equality and inclusion.
Support provided and reasons to join us.
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Regular guidance, support and the opportunity to reflect on their work through regular catchups and supervisions with your Line Manager
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Reflective practice with a trained therapist.
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Access to training and development opportunities - this project is part funded by Westminster Public Health and through them there is the opportunity to take up a range of public health related training and qualifications.
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Teamwork - regular opportunities to contribute to and learn from the wider Groundswell’s team.
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Strategic input - opportunities to input into Groundswell’s strategic direction.
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Feedback process - be able to input into working practices and know where to turn if any problems arise.
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Cost of living pay increase - Groundswell believes that annual cost of living (COL) increases should be awarded if it is financially viable to do so. The Board will look at awarding a COL increase every year when they set the budget at the July board meeting and will approve this if it is financially viable.
Application process
Application
To make an application, please submit your CV along with a cover letter which explains:
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how you meet each of the areas outlined in the person specification above and
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why you are interested in doing this job.
The deadline is Monday 8th July, 5pm. Please submit your CV and Cover Letter
Please note that we can’t consider applications that don’t have a cover letter. Your cover letter is important - we decide who to interview based on how people show us that they have the skills, knowledge and experience we have asked for in the person specification. Your cover letter needs to show how you meet each of the criteria listed in the person specification as fully as possible and why you would like to work for Groundswell.
The following advice is designed to help you with your application:
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Read the job description, person specification and general information on the organisation This information will help you gain an understanding of how Groundswell is organised, what the aims of the organisation are, and what the job entails.
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Look carefully at the person specification The person specification states what essential skills, experience, knowledge and understanding we feel an applicant should have, as well as desirable areas that would assist you in carrying out your duties. A person having all these abilities and experience would be an ideal candidate. As none of us are perfect, please do not be put off from applying if you do not have all the desirable skills mentioned.
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Look at your experience, including any experiences you have had outside of work, such as community/voluntary/leisure/political interests. Also remember that your life experience is also valid. Do not undervalue yourself; if it is relevant information, include it in your application.
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When you write a covering letter a good way to start is list all the essential criteria listed in the person specification and write a couple of sentences under each. This makes sure that you have addressed all the points.
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Gear your application to the specific job using the person specification as a guide for the area to be covered. If you send only a CV, and do not directly address all the questions in your cover letter/personal statement, you will not be considered for shortlisting. Do not simply repeat your current duties. Pick out the skills, knowledge and experience required by the job and show that you have them.
Interviews
Candidates will be notified if they have been invited to interview by Friday 12th July at the latest. We are a small charity with limited resources and are unable to give feedback on unsuccessful applications before the interview stage. If you have not been notified by this date, then please assume you have been unsuccessful on this occasion. Interviews will then be held on week commencing Monday 15th July 2024.
Pre-employment checks
Two references will need to be taken up before a job offer can be made. Please include reference details in your application. One should be your current or most recent employer, and the other someone who has known you in a professional capacity for at least two years. We will not contact any referees before the interview and only after you grant consent.
Because of the nature of this role, we will have to carry out a DBS check on the successful candidate. Having a conviction will not necessarily bar a candidate from employment; this will depend on the circumstances and background of the offence(s) in relation to the requirements of the job.
Many thanks for taking the time to look into this role – it is an exciting opportunity, and we hope you will consider applying.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you a detail-oriented leader with a passion for numbers and a drive to lead a dynamic payroll team? The British Heart Foundation is looking for an experienced Payroll Team Leader to join us for a 9–12-month fixed term contract to oversee our payroll operations and ensure our staff are compensated accurately and on time.
This is a crucial role to lead the team in ensuring accurate and timely payroll services for over 4000+ employees across our retail and head office directorates. You’ll maintain employee data, process payroll queries, and handle essential payroll functions. With a meticulous approach and commitment to excellence, you will help the payroll team meet its targets.
As Payroll Team Leader you will:
- Lead and mentor a team of payroll professionals
- Ensure timely and accurate payroll processing for over 4,000 employees
- Maintain and enhance our Workday Payroll systems
- Collaborate with HR on process improvement to align payroll processes with organisational goals
- Ensure an excellent customer experience for all users
- Offer expert support and guidance on all payroll related queries, drawing on your expertise and knowledge of Payroll
Working arrangements
This is a blended role, where your work will be dual located between your home and our London office. You will also be required to travel to our office in Claygate, Surrey regularly.
Please note this is a fixed term contract for 9 – 12 months.
At BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average. The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.
Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage.
About you
We're looking for a CIPP qualified individual with experience leading a payroll team. You’ll have up-to-date knowledge of payroll and employment legislation, as well as working knowledge of real-time information (RTI) and Auto-enrolment.
To be successful in this role you will have:
- Proven experience in payroll management
- Strong leadership skills and the ability to develop team members
- Excellent attention to detail and consistency in policy application
- Knowledge of payroll software, preferably Workday
- A wealth of payroll knowledge that you are happy to share, including knowledge of HMRC and benefits processes
- Outstanding communications and customer service skills
- Clear and logical thinking, complemented by excellent organisational skills to ensure the team's KPIs and SLAs are met
- Commitment to the values of the British Heart Foundation: brave, informed, compassionate, and driven
About us
We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day.
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.
Interview process
Interviews will be held throughout the advertising period and shortly after the closing date.
Our vision is a world free from the fear of heart and circulatory diseases.