Operation manager jobs in london
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about building products that deliver measurable impact? At MSI Reproductive Choices UK, we’re looking for a Product Manager with a proven track record of driving product growth and delivering tangible results.
Contract Type: Permanent
Hours: 35 hours per week, Monday to Friday
Salary: £53,608.48 - £59,237.37 (depending on experience)
This role is about owning the product vision and turning it into reality. You’ll shape strategy, manage roadmaps, and work closely with stakeholders to ensure our digital products meet business objectives and client needs. We’re looking for someone who can demonstrate success in:
- Managing the full product lifecycle from ideation through to launch and iteration, ensuring products continually evolve to meet changing business and user needs.
- Translating user and business requirements into prioritised product backlogs.
- Driving product development and continuous improvement through data insights and feedback.
- Delivering product outcomes that show clear alignment to organisational goals.
- Work independently while driving initiatives, influencing others, and collaborating effectively across teams and external vendors
Healthcare or SaaS experience is desirable, but not essential. Formal qualifications aren’t required what matters is your ability to show evidence of successful product delivery and growth.
Join a mission-driven organisation where your expertise will help create products that empower choice and improve lives.
Why Join Us?
We offer a supportive, values-driven environment where your contribution is recognised and rewarded:
Financial Benefits
- Competitive salary
- Up to 5% employer pension contribution
- Fast expense reimbursement (within 10 days)
Work-Life Balance
- 25 days annual leave + your birthday off
- Family-friendly policies
Rewards & Perks
- Long service recognition
- Discounts at 4,000+ retailers via Blue Light Card
Health & Wellbeing
- 24/7 GP access
- Employee Assistance Programme
Career Development
- Paid training and development
- Accredited apprenticeships
- Clear progression pathways
Apply today and bring your proven impact to a team that values innovation, inclusion, and measurable results.
We have been providing NHS-funded and private abortion and vasectomy care through our network of local clinics across England for over 40 years.



The client requests no contact from agencies or media sales.
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the role
We are looking for an experienced, enthusiastic, and energetic supervisor or team leader to take up a full-time role within our organisation as a Project Supervisor to be part of our small and dedicated team. The role will be based in Southwark as well as potential for wider London working as you will be part several innovative housing projects in London supporting vulnerable households to sustain their tenancies. As well as a team line manager, you will be maintaining and developing partnership with the Council’s housing officers, solicitors, landlords, community services, social prescribers, and mental health support workers to ensure tailored support can be offered for each client. The objectives of these programmes are to avoid evictions, sustain tenancies, increase employment opportunities, improve wellbeing, and increase educational outcomes. You will be working in partnership with other stakeholders such as schools and local authorities to improve family health, build relationships and engage families and individuals and their networks of support.
About you
We are seeking an experienced and motivated professional to join our team. The ideal candidate will have a strong background in staff management and project leadership, knowledge of housing polices, and with proven experience working with individuals who have complex needs.
You will be responsible for managing and developing partnerships, supporting data collection for reports and monitoring, and contributing to quality assurance processes. In addition, you will hold a small caseload, providing direct, holistic support to individuals as part of your role.
We’re looking for someone who is enthusiastic, self-motivated, and highly organised. You should be confident working independently, with a genuine passion for driving positive change. Strong interpersonal skills are essential, along with the ability to provide holistic support and think creatively to find solutions.
You will have:
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Experience leading and supervising other support workers, or volunteers, including delegation, training, and mentoring.
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Ability to monitoring staff performance, and ensuring continuous professional development
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Demonstratable experience of building and maintaining partnerships with stakeholders, statutory and community organisations
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Understanding of housing law, direct experience of working in partnership housing associations, local authorities, homeless organisations and public sector stakeholders
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Good understanding of policy and procedures related to homelessness, benefits and housing market
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Experience of organising project delivery and development
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Experience of writing reports to showcase records and impact
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Ability to work sensitively and empathetically with people in vulnerable circumstances
About Kineara
Kineara is a unique community interest company that supports people in poverty across London who facing barriers to housing, employment and education. We break down barriers, provide holistic support for families, vulnerable adults, and school pupils, and deliver intensive one-to-one interventions to those in need of extra help through challenging times. We use holistic, trauma-informed methods, partnership working and a flexible, non-judgemental approach that puts the needs of those we work with first.
Breaking barriers to secure housing, education and employment
The client requests no contact from agencies or media sales.
Our Vision: A UK where “No good food goes to waste”.
We are UK’s national network of charitable food redistributors, made up of 18 independent organisations. Together, we take good quality surplus food from right across the food industry and get it to approximately 8,500 frontline charities and community
groups. Every week we provide enough food to create almost a million meals for vulnerable people.
There has never been a more exciting time to join an organisation at the heart of public consciousness.
FareShare is an equal opportunity employer, and we welcome applications from all backgrounds and abilities and as a Disability Confident Employer, we provide reasonable adjustments.
We aim to recruit from a wide variety of backgrounds, not just because it’s the right thing
to do, but because it makes our company stronger. If you share our values and our
commitment to redistributing surplus food, come and join us.
The Role
We have recently set a new 3-year strategy, leading to a major transformation of the organisation. To support this, we have built a new Project Delivery function and invested in key capabilities, including project management and business analysis. This role involves initiating and managing complex projects from inception through to delivery, and providing mentoring to colleagues managing smaller projects. You’ll champion the new project management methodologies and support colleagues in adopting these practices.
About you
You are a highly effective project manager with significant experience in managing complex projects through the entire lifecycle, particularly those involving technology. You have a track record of delivering project benefits and working collaboratively with stakeholders. As a self-starter, you can quickly build relationships and influence colleagues up to executive level. You are patient and supportive, able to guide colleagues through new project management methodologies and governance frameworks. Experience in business analysis is beneficial.
Main responsibilities
- Collaborate with colleagues to refine project requirements and develop plans.
- Develop business cases to justify project initiation or continuation.
- Support the development of RFPs to engage third parties.
- Track and manage project activities and deliverables.
- Manage project resources and budgets.
- Identify and manage project risks, issues and dependencies.
- Work with stakeholders to ensure project success.
- Facilitate project reviews to capture organisational learning.
- Ensure smooth integration of project outputs into business operations.
- Champion new project management methodologies and support colleagues in adopting new practices.
Person specification
Essential criteria
- Proven track record delivering complex projects to meet organisational objectives in a technical environment.
- Proficiency in MS Office and project management tools.
- Strong organisational and analytical skills.
- Excellent planning, prioritisation and problem-solving skills.
- Demonstrable communication and influencing skills.
- Experience with different project management methodologies (Agile, Waterfall, Hybrid).
- Self-starter with a proactive approach.
- Hands on and outcome driven approach.
- Patient and supportive, capable of guiding colleagues through new methodologies.
- Able to work in an unstructured environment.
- An understanding of and commitment to FareShare’s mission.
- A commitment to Equal Opportunities.
- Flexibility and collaborative style of working across FareShare and with all our stakeholders.
Desirable criteria
- Understanding of the food sector.
- Experience in business analysis.
- Project Management qualification (APM PMQ or equivalent).
Salary: £46,674 (London) or £43,563 (National)
The client requests no contact from agencies or media sales.
The role of Retail Development Manager is crucial to the income growth and audience reach of The Children’s Trust retail function. The postholder will be responsible for researching, developing and establishing new income streams to reach new audiences and drive footfall for a disperse network of charity shops, including establishing the online selling of donated and bought in (New) goods; management of online and digital selling platforms and associated stakeholders, ensuring that all compliance requirements are fulfilled.
The role will work collaboratively as part of the Retail Management Team to develop and deliver long-term growth plans to drive voluntary income growth and increase footfall and to lead on new business initiatives.
Role Requirements
- Research opportunities to recommend, test and rollout new online and digital selling platforms. Introduce associated systems and processes to achieve compliance.
- Working with the Retail Sales Manager, identify and source donated product lines and items for listing and selling through online and digital selling platforms. Share learnings to source quality stock to drive sales.
- Create a new online offer to complement and integrate within our existing retail portfolio of shops across Surrey, Sussex and Kent. Develop processes to manage online and digital selling: inventory, listing, pick, pack and despatch of online stock, including organising the logistics for deliveries to customers and collections to meet both shops and customer requirements.
- Manage the development and optimisation of online and digital selling platforms and make recommendations for rapid growth and new business proposals.
- Work with the Retail Sales Manager and Marketing and Communications team to create assets and content that can be used in store, online, through owned channels to maximise opportunities, sales promotions and seasonal changes across the chain of shops.
- Research and implement efficiencies in reducing waste disposal costs for shops estate including items no longer purchased through Rag merchants.
- Research and recommend new income streams for the sale of unsold donated items to mitigate low return through Rag merchants.
- Manage full compliance of the Children’s Trust online and digital selling platforms in line with all Health & Safety legislation, Fire safety, Trading Standards, Retail Gift Aid, GDPR, ThankQ CRM, Risk Assessments, Safeguarding and all other legal or statutory requirements.
- Develop and manage risk assessments and associated online selling policy protocols to prevent reputational damage to The Children’s Trust through digital and online trading activities.
- Manage key internal and external stakeholder relationships including supplier contracts, internal support teams, ensuring that efficient and compliant services are maintained.
- Working with Marketing and Communications and Supporter Care colleagues to ensure that the retail supporter journey is optimised and relationships are managed holistically.r
Interview Date: TBC
Terms and Conditions
Strictly no agencies, please.
About Us
The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.
Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.
Staff Benefits
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits on our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.
We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.
Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.
Rehabilitation of Offenders
Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check. Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.
Equal Opportunity Employer
To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.
Online Searches
In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.
Job Title: Programme & Project Manager - Transformation
Reports to: Managing Director - Transformation
Employment Type: Full-time
Grade: Manager - Senior
Salary: £60,000 to £67,000 per annum
Contract: 18 - month fixed term contract with possibility of becoming permanent
Location: Hybrid - London, EC1Y and remote split
About Better Society Capital (BSC):
Better Society Capital (BSC) is the UK's leading social impact-led investor. Our mission is to grow the amount of money invested in tackling social issues and inequalities in the UK; we do this by investing ourselves and enabling others to invest for impact too.
Since 2011, we have helped the social impact investment market grow twelve-fold to over £10 billion. This capital has financed social purpose organisations tackling everything from homelessness to mental health and fuel poverty. BSC manages £634m of its own investments as well as acting as portfolio manager for the Schroder BSC Social Impact Investment Trust (SBSI) managing its £83m portfolio. BSC is about to implement its next five-year strategy in 2026, which will offer new opportunities to target social issues at a national scale.
The opportunity:
We are looking for an enthusiastic individual with proven programme and project management experience to support delivery of a series of organisational change projects that are central to equipping BSC to deliver our mission in the future.
Our organisational development has three main pillars: - Embedding a new strategy and effective decision-making around its implementation - A programme to transform our digital and data capabilities - Embedding new organisational values and a re-energised common approach to people management and development
This is a varied role that requires a logical and thoughtful approach to multiple work streams with rigour and purpose in a timely and professional manner. We celebrate innovation and this role would suit someone who is excited by making systems work well, suggesting recommendations for adaptation and improvement, and who is comfortable with working across multiple teams, stakeholders and deadlines.
We are committed to every team member’s learning and development which makes this role well suited to someone who is keen and curious to learn new things and develop new skills.
What you will do:
Effective project management of key elements of the “Essentials” data and digital transformation programme:
o Support the Managing Director – Transformation in the standing up and continuous operation of a Minimum Viable Governance framework, ensuring adherence to the protocols you establish.
o Drive Iterative Planning & Adjustment: Maintain and continuously update the integrated programme plan, rapidly facilitating adjustments in project direction and scope as learnings emerge from Workstream Leads and the investment team.
o Act as the dedicated PMO Execution Lead for the entire Essentials Programme, providing centralised control, reporting, and rigour across all five Workstreams.
o Supporting the Managing Director – Transformation and the leads of all the programme workstreams in co-ordinating activities and keeping the whole programme on track
o Establishing and operating systems to track the realisation of benefits from the programme
o Ensuring that key choices and decisions are escalated to the right forums at the right time
o Establish effective technology and systems to support programme management
Effective project management of strategy implementation:
oSupporting the Managing Director – Strategy operationalising key aspects of our 2026-30 strategy
oEstablishing and embedding systems within teams to track and the progress of priority projects and cross-BSC initiatives aligned to our new strategy
oEstablishing and operating a quarterly process for reviewing progress against goals for priority projects to support effective prioritisation and allocation of resources in line with organisational priorities
oWorking with the Strategy MD to ensure effective communication around strategy implementation, progress and decision making across the senior team
Effective management of people initiatives:
o Supporting the Managing Director – People and Talent in the roll-out of a revised “BSC Way” of people management and new BSC values – helping co-ordinate and sequence activities
o Supporting the People and Talent team in implementing effective tracking and management systems for reporting on progress
o Supporting the Senior Management Team EDI Champion in leading the Equity, Diversity and Inclusion Steering Group to drive our EDI work and report on its progress
Integration Management & Investment Alignment:
o Serve as the central liaison and integration manager Investment Team projects
o Enforce Transformation Standards: Proactively ensure the cross-company project delivery aligns with the Essential Programme strategy to maintain programme coherence.
What you will bring:
Qualifications & Experience
Essential:
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Experience operating within a rapidly maturing PMO environment, specifically acting as the execution support function for a senior transformation leader.
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Demonstrable experience of end-to-end project management across multiple complex projects and programmes of delivery at pace
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Experience of supporting change management processes and projects
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Demonstrable commitment to improving people’s lives in the UK.
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Demonstrable experience of strong stakeholder management and interpersonal skills
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Experience and confidence using technology (and AI tools) to enable effective project delivery.
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Confident and competent use of Microsoft Office
Desirable:
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Experience of working within the financial services, charity or social enterprise sector
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Experience of technology-enabled change programmes and/or HR/people development programmes
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Experience of broader software platforms, for example Salesforce CRM and project management tools
Skills, Abilities and Attributes
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Excellent project management, time management and organisation skills
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Operational Rigour & Governance Execution: Proven ability to implement and enforce project controls (risk, issues, decisions, reporting) defined by senior leadership, ensuring compliance across workstreams.
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Data-Driven - Exceptional skill in collecting, synthesising, and visually representing project data (progress, risk, benefits) to support effective leadership team decision-making.
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Influence without Authority: Superior skill in managing senior stakeholders, including the five Workstream Leads and the Investment Project Manager, to ensure adherence to standards and timely delivery of inputs
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A collaborative team player with strong communication skills and ability to establish excellent working relationships internally and externally
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Enthusiastic, proactive and curious to learn new things and develop new skills
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High levels of accuracy and attention to detail
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Strong research and analytical skills
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Good at finding innovative solutions to problems
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Excellent judgement, discretion and utmost integrity
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Excellent written and oral communication skills
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Prioritises effectively and takes ownership of tasks
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Flexible & thrives in a dynamic and varied role
Embody Better Society Capital core values:
Ø Purposeful –We are passionate and energetic in our work to bring about our long-term vision of a thriving social investment market that enables positive social impact.
Ø Pioneering Spirit - We give our team the autonomy and flexibility to be entrepreneurial and creative. We have the courage to push boundaries and a restless drive for change
Ø Openness - We listen, learn, experiment and collaborate. And we are adaptive and flexible in responding to what we learn.
Ø Rigorous - We take a rigorous approach in all we do. We expect the highest standards and continually strive for excellence
Ø Respectful - We are genuine in both our approach and aspiration. We value each member of our team and our partners for what they bring.
Don’t meet every requirement? Studies have shown that women and people from racialised communities are less likely to apply to jobs unless they meet every single qualification. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Other terms
Location: We are a UK-based business with an office in the Old Street area of London, accessible via a number of public transport links. Colleagues typically spend 40% - 60% of their working hours in the office, and the remainder from home. However, the exact requirements for this role can be discussed at interview. We hope that this working pattern encourages Better Society Capital employees to achieve a healthy balance between work and personal life, as we adapt to the needs of our diverse workforce.
Right to work: Candidates need to have the existing right to work in the UK
Equality, Diversity and Inclusion: Better Society Capital is committed to being a diverse organisation that is truly representative of the communities we serve. We therefore welcome applications from candidates of all backgrounds, particularly those under-represented in the social impact investment sector (e.g. people from LGBTQIA+, racialised, disabled, or under-served communities).
We are an equal opportunities employer with an inclusive environment where all employees can contribute to their fullest potential. We want every colleague to be able to deliver their work with dignity, equality, comfort and independence. Our office is fully accessible with step-free access and an open-plan set up. We are open to accommodation requests regarding assistive technologies, accessibility tools, flexible working or any other reasonable adjustments that will make working or visiting here more accessible for you. If you have a disability or other access needs and require any support to assist you through the recruitment process, please get in touch.
How to apply:
Closing Date: 11.59pm on Sunday 7th December 2025
Please apply via Applied which is designed to minimise unconscious bias in recruitment. You will be asked some work-based questions which are reviewed anonymously by the hiring panel. Please note, while you will upload your CV, it will not be viewed by panel members at this stage, so we ask that you give full consideration to each answer.
NB we screen for answers generated by Gen AI. To get a 5 star score, we ask that your Applied answers are authentic and reflect your own knowledge, skills and motivations.
Interviews
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Round 1 interviews will be held w/c 15 December 2025
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Round 2 interviews will be held w/c 5 January 2026
As a Disability Confident employer, we guarantee an initial telephone interview for all candidates with disabilities who meet the minimum criteria for the job. We are defining a disability in accordance with the Equality Act 2010, as a person who has a physical or mental impairment, and the impairment has a substantial and long-term adverse effect on their ability to carry out normal day-to-day activities. You will be asked in your Applied application whether this applies to you.
If you have a disability or other access needs and require any support to assist you through the recruitment process, please get in touch.
You can find out more about our recruitment approach here
Our mission is to grow the amount of money invested in tackling social issues and inequalities in the UK.


The client requests no contact from agencies or media sales.
Are you looking for a new challenge? We have an exciting opportunity for a Team Manager to join our Kickstart Futures Service based in Sutton.
The Service provides floating key work support sessions to Care Leavers who predominantly entered the UK either as Unaccompanied Asylum-Seeking Children or as Survivors of Human Trafficking, with an aim to improve their independence skills, community integration, self-confidence and mental health.
Location of the post:
You will be based in our Crystal Palace office (SE19 3BG) with the requirement to regularly visit our 7supported living accommodation sites located across Sutton and Croydon. Between visits, you have the option to work flexibly from our office and from home.
Hours:
29.6 hours across 4 days. Hours of work can be flexible to suit you, between the hours of 9am – 7pm. Occasional cover may be required on weekends to meet the needs of the service.
Some of the key responsibilities include but are not limited to:
- To manage all areas of service provision including all aspects of key performance indicators outlined by commissioners across contracts in different Local Authorities.
- To manage a multidisciplinary team of professionals by providing supervision, practice development sessions, team meetings, ongoing practice advice and monitoring and evaluation of all aspects of our recording policy.
- To provide professional support to staff team members as well as other Team Managers within the Positive Futures theme. This includes support and advice around safeguarding matters, analytical thinking and constant risk assessment.
- To complete regular monitoring reports in line with the contract specifications for each Local Authority where we deliver services.
- To attend regular monitoring meetings where you will present feedback of the service provision including details of cases, safeguarding concerns, practice advice and finance compliance.
- Working with the Children's Service Manager to grow and develop the services in line with Barnardo's corporate strategy of Positive Futures and based on the needs of Children and Young People.
- Actively promoting Children and Young People's participation in the service as well as seeking their feedback in order to incorporate a constantly evolving service delivery.
Essential Requirements to evidence in your application:
- At least 2 years' experience in managing a service/team aimed at supporting children/young people.
- An in depth understanding of leaving care, how to support young people transition to independence and the issues they may face.
- Demonstrable record of good working practice with children & young people.
- Ability to build strong relationships with other social care professionals and housing associations.
- Ability to prioritise tasks and manage time effectively.
- Strong IT skills and the ability to accurately record information.
- Excellent interpersonal and teamwork skills.
- Willingness to travel across London to attend regular meetings with commissioners.
Interested but would like some more information on the role? Then please contact Rajinder Nagra (Assistant Director) Contact details can be found on our website via the job link.
When completing your application please refer to your skills knowledge and experience in relation to the Person Specification, Job Description and Additional Information document (if applicable). This should be done with an understanding of the context of the service described.
Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.
Pay & Reward Framework
We know that our colleagues go above and beyond in delivering our vital work, driven by their passion and commitment to Barnardo's values. We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people.
For all these reasons, we are committed to a new approach to pay and reward, to ensure it is fair, attractive and progressive, which was rolled out in April 2023. This is a positive change for the charity, and a part of our People & Culture Strategy. It will assist us in supporting colleagues to belong, thrive and grow in their colleague journey at Barnardo's and in time will offer clear routes of progression for colleagues in both their career and their pay.
Whilst the full pay band and salary range is advertised, our approach to starting salaries is to appoint between the minimum to mid-point of the pay band – this ensures that pay steps are available to reward our colleagues annually based on their contribution to excellence and alignment to our values and behaviours. More details on Barnardo's pay framework can be found upon application.
The client requests no contact from agencies or media sales.
You will be responsible for the providing effective of HR services for XLP and building strong relationships across the team, keeping a good understanding of people’s challenges and opportunities.
You will partner with Line Managers on a range of HR duties to cover the full employee life cycle, including implementing an HR software platform and reporting with the Director of Operations, managing employee relations, safer recruitment, onboarding and offboarding, staff training and development, and more.
You will help make sure we recruit and retain excellent staff so we can give our best for young people. You will be happy to manage all aspects of HR and the employee lifecycle, happy to work independently, and ready to get stuck in.
This is a full-time hybrid role, with Monday to Wednesdays in the XLP Office.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you an experienced leader with a passion for healthcare, excellence and client-centred service? MSI Reproductive Choices UK is seeking a Regional General Manager to lead our South London region ensuring the delivery of safe, sustainable, and high-quality reproductive health services.
Location: South London
Hours: 37.5 hours, Monday to Friday
Contract type: Permanent
Salary: £51,078.01 - £56,441.20 (depending on experience and skills)
About the Role
As Regional General Manager, you will:
- Lead and inspire multidisciplinary teams across Treatment Centres.
- Ensure compliance with CQC and regulatory standards as the Registered Manager and Controlled Drugs Accountable Officer.
- Drive continuous improvement in client safety, experience, and operational sustainability.
- Develop and implement strategic plans aligned with organisational goals.
- Champion a culture of inclusion, innovation, and excellence.
- Provide clear, supportive leadership that encourages development, accountability, and innovation.
Key Responsibilities
- A people-first leadership style that inspires, motivates, and brings out the best in others, acting as a role model.
- Proven ability to build strong, engaged teams and lead through change with confidence and empathy.
- Highly developed interpersonal, negotiation and influencing skills and a proactive approach to conflict management and resolutions.
- A track record of developing talent, driving performance, and creating a positive workplace culture.
- Recruitment, induction, and training of a full service delivery team including local leadership
What We’re Looking For
Essential Skills & Experience:
- Proven leadership of dispersed teams and P&L responsibility.
- Strong interpersonal, negotiation, and communication skills.
- Excellent knowledge of compliance, regulatory, and governance frameworks.
- Competence in data analysis, reporting, and using performance metrics to drive improvement
- Experience in client-focused service delivery and performance management.
- A passion for inclusive leadership and service excellence.
Desirable:
- Experience in private healthcare or NHS.
- Registered Manager status or equivalent leadership experience.
Why Join MSI?
- Forget about the worry over mileage or travel expenses - we've got you covered! Your expenses are reimbursed quickly, within just 10 days
- Enjoy (alongside 25 days annual leave plus bank holidays) enjoy a Birthday Bonus with an additional day of annual leave dedicated to celebrating your birthday
- Take advantage of perks and discounts on over 4000 retail and hospitality outlets through your Blue Light card
- Access our Employee Assistance Programme and Doctor Line through Westfield Health – 24/7 access to a GP over the phone who can prescribe
In addition to the perks outlined above, there are many more benefits alongside what is written above for you to enjoy. Find out more during your interview!
Ready to lead with purpose?
If you're passionate about developing people, driving engagement, and leading with impact, we want to hear from you.
We have been providing NHS-funded and private abortion and vasectomy care through our network of local clinics across England for over 40 years.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Reporting to the Senior Supporter Care Manager, you will deliver excellent customer care to supporters and potential supporters of Operation Smile UK. As an integral part of the Supporter Care team, you will successfully support the Individual Giving programme and wider fundraising activities, providing support to ever-increasing income and supporter stewardship for the delivery of increasing levels of unrestricted income for Operation Smile UK.
Key Responsibilities
- Be the first point of contact for existing supporters and new supporters who respond to our fundraising activities by phone, email, letter or in person, letter, or email delivering outstanding supporter care
- Liaise with supporters in timely communication via email, phone, and mail, with excellent customer care
- Prioritise answering incoming phone calls and escalate any difficult situations/complaints to the Senior Supporter Care Manager
- Support processing incoming phone and postal donations
- Assist with banking and processing incoming/outgoing post
- Be responsible for thanking our supporters, including by letter, email and phone, dispatch of information and fundraising materials
- Enter and maintain accurate records on our Database
- Maintain and assist with all types of donation processing, administration and Database record amendments/records being kept up to date. This will include Gift Aid status and contact consent requests
- Assist with cancelling and amending all types of regular gifts and sending out appropriate letters
- Manage the removal process and consent process
- Assist with sending out problem payment letters
- Following up cancelled regular payments as part of the winback process
- Assist with handling material requests and recording actions on the Database
- Assist with any third-party agency supporter care requests
- Maintain sensitive information and records with appropriate confidentiality
- Play an active role in developing the supporter journey at Operation Smile UK, working with the Senior Supporter Care Manager and colleagues across Fundraising & Communications.
- Perform any other reasonable duties as requested by the Senior Supporter Care Manager
Please refer to the job description for a comprehensive list of tasks, responsibilities, and the required person specification.
Recruitment
We are actively interviewing for this role on a rolling basis as suitable applicants apply. If you're interested in this role, it is advisable to apply as soon as possible.
Disability Confident Committed Employer
We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.
At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.
If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).
Equality, Diversity & Inclusion
Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation.
We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of, age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process.
The client requests no contact from agencies or media sales.
“SHARING OUR FUTURE”
THE ANNUNCIATION MARBLE ARCH
Heritage Manager
Region: Central London
Fee: up to £40,000 inc per annum
Job Type:Part-time, 4 day/week (18-month contract)
Closing Date:12noon on 01/12/2025 with shortlisted interviews in early December
Link / Contact details to apply:
Please email your CV and a covering letter to Fr Lincoln Harvey with the Email Header “Heritage Manager role”
Project Overview
The Annunciation Marble Arch has received Development Funding from The National Lottery Heritage Fund for the “Sharing Our Future” project. We seek to appoint a Heritage Manager to oversee and co-ordinate the Development Phase, which is set to run for 18 months.A Design Team, QS, and specialist consultants will need to be competitively appointed to complete a list of required document/studies for the Delivery application. Design development needs to be completed to RIBA Stage 3, Faculty, planning, and consents need to be in place, and all partnership funding must be raised or pledged.
The Annunciation Marble Arch is a large Grade II* listed building designed by Sir Walter Tapper, a leading 20thC architect. It is on Historic England’s ‘At Risk’ Register.The building is hampered by several problems and barriers.The project will make inroads into improving the church’s condition through repair and conservation of the fabric. There will be a focus on the deteriorating nave and baptistry roof, addressing windows and high-level stonework, with re-ordering and access improvements.
The church is a popular and increasingly well-used church close to Oxford Street in London’s West End. The “Sharing our Future” project focuses on creating a hub to benefit the D/deaf community with whom the church is now continuously in dialogue.Activities have been piloted and links forged for a two-year activity plan directed towards providing skills training and other heritage activities for the D/deaf, targeting c.2,000 D/deaf people annually.The Heritage Manager will therefore work closely with a part-time Community Support Worker (CSW) whose primary role will be to ensure the project is delivered with a seamless overlay of the participation of the D/deaf community. The BSL qualified Interpreter will provide communication support at a range of meetings and events to participants with varying degrees of hearing loss. The Heritage Manager will also work closely with all project stakeholders and partners, including, primarily, the Project Activity Planners.
Summary Programme
· Oct 25 – March 27: Development Phase
· March 27:Submit Delivery bid
· June 27: Delivery Decision
P/T Heritage Manager:Executive Summary
The successful candidate will provide leadership for this BSL-focused Project reporting to the PCC, which may delegate line management responsibilities to the Chair of the Steering Group Committee involved in strategic planning, management, execution, and coordination with internal and external stakeholders.In order to achieve the goals of The Annunciation, he/she will oversee design development to RIBA Stage 3 and oversee the preparation of key documents.
The Heritage Manager will be a strategic thinker with an understanding of the planning and delivery of projects funded by the Heritage Fund. They should have a strong background in project co-ordination and possess the ability to move adeptly between big picture thinking and day-to-day operations, where it will be necessary, for example, to process his/her own admin.
The Heritage Manager will be comfortable working in a start-up environment, being able to demonstrate experience of extensive community engagement, as well as an understanding of and empathy with the ambitions and vision of the Annunciation, Marble Arch and the needs of a Grade 11* listed building. They will have a strong commitment to the principles of equality, diversity and inclusion. We are also looking for a candidate that has experience of working with the D/deaf community preferably,and will therefore be well positioned to work successfully to integrate key partnerships with the BSL community with the help of the specialist Community Support Worker.
The task will be to ensure the project is delivered within time and to budget in accordance with an agreed programme, budget, and checklist of deliverables, as well as working closely with all project stakeholders and partners, including the D/deaf community.
Tasks
·Full compliance with the requirements of the National Lottery Heritage Fund, ensuring that all conditions are met.
·To become acquainted with all project documentation and acquire a sufficient knowledge of the detailed complexities of the objectives of the Project to be able to oversee it to a successful conclusion.
·To be proficient in Excel, and be able to ensure budgets and cashflows are kept up to date establishing an effective cost management system to approve consultant payments/ invoices and maintaining a record of expenditure.
·To maintain a project risk register updated monthly in conjunction with the Design Team and other consultants.
·To follow closely a detailed Project Grant Chart, encompassing all Project milestones.
·To establish other project management systems and procedures that ensure the smooth running of the Project, presenting them to the Project Steering Group for approval and then implementing them.
·To ensure all members of the Project Steering Group are aware of the tasks and responsibilities attributed to them and also to the Design Team.
·To establish a meeting structure, laying down procedures for convening, chairing, attendance, function, frequency and responsibility for recording of meetings and circulation of information (Design Team and Project Steering Group meetings) and to act as the focal point of contact between the Project Board and the Design Team.
·To establish effective communications and a clear and visible distribution of information. Of particular importance is a requirement to have regular meetings with the Chair of the PCC and the Sharing Our Future Steering Group Chair.
·To participate in regular Design Team meetings to monitor progress and identify any problems or issues.
·To develop a Project Change Control strategy, establishing an appropriate method for managing and controlling change on the project.
·To check that all appointed consultants and contractors fulfil their contractual obligations.
·To work with the BSL Community Support Worker to build effective relationships with BSL stakeholders and partners associated with the Project.
·To procure all consultants required, compiling tender enquiries, identifying possible tenderers, agreeing tender lists, managing the consultant tender process, coordinating the evaluation of tender submissions and compiling tender reports.
·To ensure consultant contracts/ letters of appointment are prepared, providing feedback to unsuccessful tenderers if required.
·To coordinate and review all financial matters with the appointed Quantity Surveyor and Annunciation Treasurer and to ensure that all necessary Heritage Fund financial requirements and conditions are met.
·To prepare the R2 Delivery application to the National Lottery Heritage fund
·To oversee the Development Phase Evaluation
Skills and attributes
·Exceptional communication skills, including the ability to speak and write effectively, compellingly, and persuasively.
·A commitment to leading real lasting change for the Annunciation and resulting implementation of change/improvement processes.
·Ability to manage multiple projects while managing competing priorities.
·Ability to manage budgets and allocate resources effectively and responsibly.
·Ability to manage volunteers and deploying them on the project where required.
·A willingness to develop knowledge and an understanding of the D/deaf Community.
Qualifications and Experience
·Relevant professional qualification(s) (or equivalent experience).
·Demonstrable ongoing commitment to professional development.
·Experience of working with places of worship and or heritage sites to deliver specific outcomes, and preferably experience of working with the National Lottery Heritage Fund.
·Experience of working with a wide range of partners across sectors, at national, regional and local levels.
·Experience of delivering regeneration initiatives and projects.
·An ability to demonstrate a good understanding of current conservation principles and techniques.
·Demonstrable experience of procuring and managing consultants and contractors and managing successful contract negotiations.
·A sound general business understanding including an appreciation of current market trends and activities in the heritage sector.
If you are D/deaf and would like to apply for this role we can offer an informal conversation about the role via zoom - and can also provide a BSL interpreter for that conversation. If someone wishes to apply via BSL in a video recording, we will accept that form of application.We welcome all applications from a wide range of candidates and are especially keen to hear from candidates with BSL backgrounds and whose backgrounds are currently under-represented in the heritage sector. We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills and potential. Selection for roles will be based on individual merit alone and there shall be no discrimination on the basis of age, disability, sex and gender, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation.
Acknowledgement
Using money raised by National Lottery players, The National Lottery Heritage Fund supports projects that connect people and communities with the UK’s heritage. Sharing our Future is made possible with The National Lottery Heritage Fund. Thanks to National Lottery players, we have been able to create the post of Heritage Manager for this project.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About the Sheila McKechnie Foundation
The Sheila McKechnie Foundation (SMK) is here for people working to make lasting change, whether in their community, across society or for our planet. We connect the campaign community to grow in solidarity, share ideas and find common cause.
Campaigning is vital to a healthy society. In a free and hopeful society, people need to know they have the power to make a difference: they can envisage change and can push for that change to happen. For nearly two decades, we have run programmes for individuals and groups, offered support and advice and been a place to share knowledge on the keys areas of effective campaigning.
Each year, we work directly with up to 300 organisations and well over 1000 people. They are tackling a wide range of social issues across human rights, environment, health, housing, young people, and community. Whether improving disabled access on local transport, tackling financial inequality, or promoting solutions to global conflict, our mission is to help campaigners succeed.
About the Role
We are seeking an experienced Operations and Systems Manager to join our team. As Operations and Systems Manager, you will ensure SMK’s operations are well managed, and make sure that we have all the processes, technology and policies needed to operate effectively. We’re looking for someone to take initiative to improve things where needed and bring their experience from elsewhere to the team.
The Operations and Systems Manager will work closely with the CEO, Board and staff team of 6, and hold the relationships with our external IT, Accounting and HR providers. You will also play a key role within the organisation in shaping culture and supporting staff to carry out their roles to the best of their abilities.
For further information, please see the job description.
Flexible and Hybrid Working
Our office base is located in central London. You need to be in the office for a minimum of 1 day per week and further Team Days and Board Away Days. Travel and accommodation for working at our London office is at the job-holders own expense. Expenses incurred for SMK business outside London are covered by the charity.
The 15hours per week can be worked flexibly across Monday to Thursday, with a preference for them to include at least part of Monday and Tuesday to accommodate our weekly team meetings (Monday mornings) and Board Meetings which occur quarterly (Tuesday afternoons)..
If you have any questions about the role or process, please get in touch. We are happy to discuss any accommodations or adjustments needed to support your application or participation in the interview process. Please let us know how we can assist.
Closing Date 30th November, Interviews in person Tuesday 8th December
Your covering letter should be no more than two-pages (at a minimum font size of 11pt), and should address the following:
Why you want the job
How you meet the requirements of the role, as set out in the job description and person specification
Please note that generic application cover letters do not allow us to properly assess an application and will result in the application being screened out. Before shortlisting, personal and educational identifiers (e.g. name, age, places of study etc) will be removed.
Finance & HR Manager
Contract: 12 Month (view to extend)
Function/Team: Development
Location: London, UK
Hours: Part-time (3-4 days/week)
Reporting to: Director of Development
Salary: £33,410 - £36,678 (pro rata)
STOP THE TRAFFIK prevents vulnerable communities from being recruited, trafficked, and exploited. Our targeted prevention efforts disrupt the criminal business of human trafficking, making it too high-risk and low-profit to be viable.
The Finance & HR Manager will sit within the Development Team to support the smooth and efficient operation of the charity. This role will assist in managing financial processes and lead on recruitment, HR policies, and people operations — helping to maintain a transparent, inclusive, and positive working environment.
This position is ideal for someone seeking part-time work who holds either a finance assistant qualification or an accountancy qualification. Candidates with a finance assistant background will work closely with the finance department of our parent organisation, Oasis, to manage accounts and financial operations. Those with full accountancy qualifications may take direct ownership of financial oversight.
Finance
· Support the Operations Officer to reconcile transactions, issue invoices, process payments, and file quarterly Gift Aid claims.
· Oversee and manage Xero, ensuring all transactions are accurately coded and financial reporting is transparent and up to date.
· Prepare regular cash flow statements, budgets, and financial position reports for the Senior Leadership Team to support data-driven decision-making.
· Actively monitor income and expenditure, making recommendations to ensure financial sustainability and strategic use of resources.
· Manage STOP THE TRAFFIK’s bank accounts, ensuring the safe handling and ethical investment of reserves.
· Produce quarterly financial papers for the Board of Trustees and lead on the annual audit process, preparing all necessary documentation for external auditors.
· Liaise with the Oasis finance department (where relevant) to ensure smooth coordination of accounting processes and compliance with organisational standards.
Human Resources & Data Protection
· Lead the annual review of all organisational policies, ensuring they reflect current legislation and best practice, with support from the Operations Officer.
· Oversee recruitment processes, supporting hiring managers to ensure equitable, transparent, and inclusive hiring practices.
· Coordinate quarterly team surveys, analyse feedback, and make recommendations to strengthen workplace culture and wellbeing.
· Support the Executive Team in delivering STOP THE TRAFFIK’s people strategy, fostering a positive, collaborative, and high-performing working environment.
· Serve as the organisation’s Data Protection Officer (DPO), getting pro-bono advice from our network where needed for support.
Pro-bono Legal Coordination
· Manage network of pro-bono legal advisors to oversee all organisational contracts with partners, ensuring they align with key terms agreed with Senior Leadership and our Risk Committee, supported by the Director of Development.
· Responsible for managing our internal legal sign-off process, and ensuring all legal requests are managed in an accurate and timely manner.
Note that while this is a broad list, you will be supported by our parent company’s financial team who will continue to manage payroll and HR records.
Benefits:
· A friendly, supportive team environment.
· Opportunities to collaborate with global partners and experts.
· Autonomy to take initiative and propose process improvements.
· Access to a healthcare cash benefit scheme (including partner/children coverage).
· Corporate eye-care scheme.
· Life insurance.
· Non-contributory Group Personal Pension Scheme (7% employer contribution).
· 27 days annual leave plus 8 bank holidays (increasing to 33 days with service).
· Cycle to Work scheme.
· Season Ticket Loan.
· Option to switch 2 bank holidays to suit personal needs.
· Flexible working policy reflecting staff needs.
· In-house and external training opportunities.
Further details about STOP THE TRAFFIK can be found on our website.
If you have the relevant experience, are highly resourceful, adaptable, pro-active, and a critical thinker able to work in a fast-paced environment, please send a CV and brief cover letter (both as pdf format) that evidences your ability to be successful in this role.
Only applications sent via email will be considered to ensure an equitable review process. The deadline to apply is Friday December 5th.
We cannot sponsor applicants at this time.
Registered Charity No. 1127321
Our charity has grown rapidly over the last five years, with each year bringing new faces and new opportunities. This year, we’re excited to be welcoming a Fundraising Manager to join our team.
In this role, you’ll work closely with our CEO and operations team to deliver our annual fundraising targets, focusing on individual giving, trusts and foundations, and fundraising events/external opportunities. Partnerships are currently managed by the CEO and our Board of Trustees.
We have a fun, joyful working culture and work flexibly and mostly remotely, though you may occasionally need to attend meetings in London or travel for events. Our registered office is in Margate, so if you’re local or fancy a change of scene, you’re welcome to come and work by the sea.
As this is a new role for Not A Phase, we’re looking for someone confident, proactive and full of ideas. You’ll have the freedom to shape and implement your own systems and processes, with full support from the team.
It’s vital that you have an understanding of the issues currently faced by the trans+ community in the UK. We recently launched our new five-year strategy, Joy as an Act of Resistance, which will guide our mission in these challenging times. Your role will be key in helping us achieve it, if you'd like to check it out, you can read it in full over on our website.
We encourage applications from those with lived experience or a deep understanding of the topics we work within.
About You
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Experienced fundraiser, ideally with a background in individual giving.
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Skilled bid writer with a proven track record.
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Lived experience of, or strong understanding of, the challenges facing the trans+ community in the UK.
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Experience developing and managing fundraising events from start to finish.
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Passionate about giving supporters the best possible experience and skilled at building relationships to exceed targets.
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Confident communicator who can engage effectively with stakeholders at all levels.
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Creative, proactive problem-solver who thrives in a flexible environment.
Uplifting the lives of trans+ adults across the UK.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Us
IIED is an international policy and research organisation working to build a fairer, more sustainable world, in partnership with others across the globe. We stand up: challenging the systems and structures that perpetuate economic, social and environmental injustice – acknowledging our own role in this. We speak out: calling out the big blockers that prevent progress for communities and working to amplify voices, redistribute power and strengthen rights. We innovate: developing, co-producing and supporting evidence-based ideas to drive progress towards a thriving world for all. We collaborate: building connections at local, national and international levels, to support diverse partners to tackle the climate, nature and inequality crises so that people and the planet can thrive. Come and be part of this exciting journey with us!
We are now looking for an Internal Communications & Events Manager to join us on a full-time, permanent basis, working 35 hours per week.
This is a fantastic opportunity for a seasoned events professional with experience designing internal communication strategies to join our impact-driven and globally respected organisation.
We’ll give you the platform to refine your craft at the highest level, curating thought-provoking events that bring global changemakers together, sparking dialogue that matters, and cementing your reputation as a leader in your field.
And with the freedom of hybrid working, you’ll have the scope to shape a career that fuels your best ideas, balancing focus and creativity while making an impact that reaches far beyond your desk.
So, if you want to use your creativity and strategic thinking to help an organisation that’s tackling global environmental and social challenges, read on and apply today!
The Role
As our Internal Communications & Events Manager, you will lead the delivery of our internal communications and events strategies to support engagement, collaboration, and knowledge sharing across the organisation.
Working as part of our highly skilled Communications Group, you’ll design, develop and deliver internal engagement activities, including staff events, communications tools, and content that reflect our values and goals.
Alongside this, you will play a vital role in managing our external events programme, working closely with colleagues across the organisation to deliver professional, high-quality events that amplify our impact and strengthen our influence across key audiences.
Additionally, you will:
- Develop engaging agendas, identify speakers, and prepare materials for events
- Write, review and edit event marketing content for our website and social media platforms
- Analyse event engagement metrics
- Manage the intranet and internal communications channels
- Organise and oversee internal events
- Manage budgets for both internal engagement and events
About You
To be considered as our Internal Communications & Events Manager, you will need:
- Substantial experience in internal communications and event management
- Experience in designing and delivering internal communication strategies
- Experience managing hybrid, virtual and in-person events
- Experience working with social media and online platforms such as Eventbrite
- Strong project management, co-ordination, and strategic planning skills
- Excellent oral and written communication skills with the ability to convey complex messages clearly
- Strong stakeholder management skills and the ability to build relationships across all levels
- Excellent knowledge of MS Office 365 and Zoom for events
- An internal communications, event, or marketing qualification or equivalent experience
The closing date for this role is 20th November 2025.
IIED is a hybrid working organisation and you are likely to be working from home most of the time. As such, you will need a suitable place to work and a reliable, fast internet connection.
Other organisations may call this role Internal Communications Manager, Events Manager, Employee Engagement Manager, Communications & Engagement Manager, or Events Lead.
IIED is a Global organisation that serves the Global Majority. We are committed to equity of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in IIED’s workforce including members of minority groups and those with lived experience of the work we do. Even if you don't satisfy all the criteria, we still encourage you to apply, as we will offer training and development to upskill the right candidate for the role.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Summary
The Head of Operations holds responsibility for our day-to-day delivery, strategic development of our services, and operational team leadership. As our new Head of Operations you will:
- sit on the PiP Senior Management Team and lead our team of circa twenty delivery staff.
- ensure continuous operational improvement, working with SMT to develop our service and systems, through new projects or ways of working, and champion a learner-led approach to everything we do.
- champion PiP meeting our regulatory and reporting requirements, manage key relationships including with local authorities, and hold budget responsibility across our service.
Who We Are
PIP is a local charity that supports adults with learning disabilities or autism to achieve their potential, and to lead lives that are as independent as possible.
Our mission is to empower adults with learning disabilities to achieve their potential. We are a growing, grassroots charity based in West London, and run a number of key services to promote independence and choice for our students.
What You’ll Need
- Significant experience of working with people with learning disabilities, or a similar vulnerable client group, including knowledge of Safeguarding of Vulnerable Adults (SOVA) processes.
- Significant experience of leading and managing a staff team.
- Strong understanding of and commitment to a person-centred approach to working with people with learning disabilities, including planning, progress monitoring and review.
- Experience of liaising with a wide network of agencies and sector professionals in support of student needs.
- Knowledge of national and local legislation and policy affecting people with learning disabilities, including personal budgets. Alongside knowledge of key legislation and processes including on Health & Safety and Risk Skills and abilities
- Able to communicate effectively, both verbally and in writing, including the ability to maintain accurate records and produce reports for a variety of internal and external audiences.
- Able to take a lead role in the implementation of major tasks, including contributing to the delivery of key performance management targets and making organisational and systems improvements.
- Able to manage and complete projects successfully, including delegating tasks and monitoring and evaluating progress against outcomes.
- Able to establish, develop and maintain constructive and professional relationships with a wide variety of professionals and carers both internally and externally.
- Able to liaise and work closely with student families, carers and other stakeholders in planning, implementing and monitoring support.
- Able to take a flexible approach to work, including flexible and out of hours working in response to service needs and developments.
- Willing and able to participate actively in a variety of fundraising events and activities, including some evening and weekend events.
What We Offer:
- You'll get 25 days holidays + bank holidays ever year. We're closed for Christmas but the rest of the year you may take leave whenever you wish.
- An extra day of annual leave for each year you've worked with us up to another 5 (30 in total)
- We offer a travel subsidy of up to £7.50 per day to help with the commuting costs.
- We provide a 4% pension contribution
- Free Employee Assistance programme 24/7 with access to counselling
- We offer regular team meals and socials - generally during work hours and they are optional.
- We offer a cycle-to-work scheme and as we're a charity you'll get access to savings like charityworkerdiscounts
Our Mission
PiP's mission is to empower adults with learning disabilities to achieve their potential. We are a growing, grassroots charity based in West London, and run a number of key services to promote independence and choice for our service users.
Our commitments
PiP is committed to safeguarding and promoting the welfare of adults and expects all employees, workers and volunteers to share this commitment. The successful applicant will be required to undertake an enhanced Disclosure and Barring Service (DBS) check.
We are committed to diversity and inclusion at work and are accredited with the Inclusive Employers Standard 2020. We welcome applications from people of all backgrounds, particularly applicants who are significantly underrepresented in our sector, such as people with lived experience of disabilities and individuals from Black and Minority ethnic communities.
PiP keeps all personal information confidential and in line with current data protection legislation and GDPR.
Closing Date: December 5th 2025
We encourage you to apply early, as applications will be reviewed as soon as they are received, and we reserve the right to close the advert sooner subject to finding suitable candidates.






