Operation manager jobs in london

Are you ready to help keep our teams moving safely and sustainably?
We’re looking for a Fleet Officer to manage the day-to-day operations of our charity’s vehicles, ensuring full compliance with regulations and internal policies. You’ll oversee leases, replacements, insurance administration and monthly reporting, while supporting Dogs Trust’s transition to a fully sustainable fleet.

What does this role do?
As a Fleet Officer you will: 

• Manage day-to-day fleet operations, including vehicle maintenance, ordering, off-leasing and responding to colleague queries.
• Maintain accurate driver and vehicle records, ensuring compliance with insurance, licensing and internal policies.
• Produce monthly fleet reports and monitor telematics, driving standards, fuel use and progress toward sustainability targets.
• Coordinate with service providers for repairs and inspections, and support the Facilities and Fleet Manager with contracts, research and value-for-money initiatives.

Could this be you?
You’ll bring proven experience managing a fleet, strong contract and lease management skills, and excellent communication and negotiation abilities. Highly organised and detail-focused, you’ll be comfortable working under pressure, managing budgets, and delivering cost-effective solutions, with proficiency in Microsoft Office and a commitment to the aims and values of Dogs Trust.

About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
 
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.

Service Manager

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Job Title: Service Manager 

Location: Romford. Please note that unfortunately, this service does not have step free access.

Salary: £40,100

Shift Pattern: 37.5 hours per week Monday to Friday 09:00 - 17:00. You may also be required to work weekends, evenings, and bank holidays as per service requirements. You will also take part in our out of hours on call rota for managers.

About the Role

We're looking for a compassionate and driven Service Manager to join our residential service based in Havering. This role supports residents in temporary housing who are facing challenges with substance use. As a Service Manager, you’ll lead a dedicated team, making sure we deliver high quality support, performance and improvements across our service whilst representing values of the organisation. You'll play a hands on role in supporting individuals facing addiction, homelessness, and complex needs guiding them towards stability, independence, and brighter futures.

The service focuses on providing a 24 hour, 25 bed accommodation service to residents who are deemed to be high risk. They support those who are experiencing homelessness. All admissions are jointly agreed, and placements reviewed at a weekly Complex Needs Panel chaired by the local authority. Residents are agreed on the basis that they are: 

The role includes:

• Overseeing support related to substance misuse, ensuring effective interventions and pathways for service users
• Line Management and Leadership, supporting your team providing advice, guidance and support throughout their employment lifecycle
• Support the Service Manager in leading the day to day operational delivery of the service
• Risk Management ownership, ensuring processes and policies are followed
• Property and Housing Management, ensuring the accommodation meets our requirements, and repairs and maintenance are regularly reported and completed
• Financial Management, including petty cash and budget management
• Contract management and Internal auditing, admin, and general other duties as required

About You

We are seeking a passionate, driven and motivated colleague to lead this service in a trauma informed and inclusive way. Someone who is knowledgeable in the needs of our residents, particularly substance misuse and can support the team in delivering excellence. You will be driven with passion for what we do, and be able to work flexibly to meet service needs, providing new ideas and opportunities to develop the service further to continue to achieve excellence!

• Understanding and/or practical knowledge of the social and societal marginalisation that can be attached to people with substance abuse issues, addiction, exploitation, homelessness and within the criminal justice system
• Previous leadership experience
• Experience of working with confidently and ability to provide advice, lead a team on all aspects of the service such as resident related enquiries which can include housing, substance abuse support, signposting
• Ability to motivate and empower a team to achieve service KPI's through direct leadership
• Willingness and ability to work flexibly to meet service needs
• IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

East London Students' Union is a progressive charity that supports around 25,000 students that study at the University of East London. We are based in one of the most diverse boroughs in Europe and our membership proudly reflects the communities where we are based.

Our purpose is to support and empower our students by representing their views and providing a range of supportive services, events and activities to make university life the amazing experience it should be. Our Docklands offices, meeting rooms and reception area were fully refurbished last year. In Stratford, we opened our new sitting-around areas, reception, performance rooms and meetings room. Last January, we opened our first café, Nook, on our Docklands campus. In September, we opened a second café, Idle, in Stratford.

We're now working to build a students' union that champions their aspirations and can deliver what's needed to make a difference. We're excited about this and have invested in several new posts to give us the expertise needed. We're in the last year of our strategic plan and will be starting work on our next phase later this year.

If you are excited by the opportunity to help us do things differently, empower others and build a students' union that can better support our students, then we could have a role for you. If you can operate in environments where change is continual, challenges multi-faceted and where solutions require innovative thinking, you'll thrive here. You'll also need to be self-driven, able to operate with autonomy and be able to balance competing priorities.

As cafés manager, you'll be responsible for the management and operation of our social enterprise activity in our two cafés, including the co-ordination of supervision, staffing, cleaning, development and promotion, and delivery of excellent standards of service. Our cafés, Nook and Idle, employ almost 30 student staff, and their training and development is a key part of our social enterprise model.

You'll need to be enthusiastic about training and supporting our ever-changing team of student staff, who have a mix of catering experience - from extensive to none whatsoever - and ensuring we maintin top-quality service.

Diversity is one of the defining features of life at UEL, with over 180 nationalities represented in our student body. We are based in Newham, where more than 74% of residents are from Black, Asian and minority ethnic communities. As we grow our staff team, we are passionate about making our teams representative of the students we support and the communities we operate in. We therefore especially welcome applications from Black, Asian and minority ethnic candidates and other candidates typically underrepresented in leadership.

This is a unique and exciting opportunity to lead the creation of high-quality, visitor-focused experiences at one of the UK’s most iconic heritage sites.  This role offers the opportunity to combine creative vision, strategic thinking, and leadership to make a meaningful impact on audiences and the Chatham Historic Dockyard Trust.

The Role

We are seeking an experienced and strategically minded Experience Development Manager (EDM) to oversee the development and delivery of high-quality, visitor-focused products and experiences across the historic site.  As a senior member of the Commercial and Operations team, the EDM will contribute to the sustainable operation of the museum, support the preservation of the Trust’s heritage buildings and ships, and drive growth in visitor engagement and commercial income.

The role includes leading flagship events and experiences, including family activities, the Call the Midwife Official Location Tour, Mission Christmas, and major annual events such as Armed Forces Day.  The EDM will co-lead one of CHDT’s largest staff groups alongside the Visitor Operations Manager, ensuring a high-quality, safe, and cohesive visitor experience across all areas of the site.

We are searching for a Business Support Manager who is enthusiastic to work within our small but driven team. The Business Support team plays a key role in the charity, as the income generated from employers supports our whole operation.

Protect is the UK’s whistleblowing charity. Our aim is to protect the public interest by helping workers to speak up to stop harm and wrongdoing. We support whistleblowers by providing free and confidential legal advice, we help employers improve their whistleblowing frameworks and cultures, and we campaign for legal and policy reform.

The service we offer to organisations is unique and we work with a wide range of organisations in the public, private and charity sectors - and from FTSE to SMEs. Whistleblowing has never been more important and the work we do encourages more employers to develop safe working cultures, where their staff are confident to speak up if they see wrongdoing.

The vacancy would suit someone who has strong line-management and B2B business development skills, who is interested in working in a charity/legal environment.

You will help attract new business, account-manage a number of clients and line-manage 4 members of the team.  There are opportunities to be involved in the delivery of training or consultancy, and in the design of new webinars and resources for employers.

We are looking for a self-starter who uses their initiative to contribute great ideas and succeed with their sales.

Business Support Team

The current team consists of the Client Relationship Director, 2 Relationship Managers, 2 Account Executives and a Marketing & Digital Operations Manager.  The team is responsible for new business, account management, webinars and round tables, marketing, and product development.  

Key Responsibilities

Leadership & Team Management:

· Lead, coach, line manage and develop the Relationship Managers and Account Executives, to consistently achieve target. 

· Role model by achieving own sales targets and developing client relationships with key accounts.

· Ensure that the team responds promptly to all enquiries from employers seeking support in enhancing their frameworks.

· Provide mentorship, training, and professional development opportunities for the team to enhance their skills and knowledge, ensuring a supportive and collaborative work environment.

· Set clear objectives and performance standards for the team, conducting regular performance reviews and providing ongoing support.

· Foster a positive and inclusive team culture that reflects the charity’s values.

Sales & Account Management

· Key account management of our high-level Members, leading on associated consultancy projects, sales and upsells.

· Ownership of particular sectors, including researching, approaching, organising and leading on webinars, round tables, blogs and specialist training.

· Selling the charity’s services to inbound enquiries, and identifying prospects and selling the charity’s services through proactive outbound activity.

· Being attentive to current legal affairs, whistleblowing cases and commercial market trends to accurately inform sector and client approaches.

· Represent the charity at exhibitions, events and conferences.

Service Delivery:

· Assisting the Director in implementing the strategy and scoping new revenue streams.

·  Monitor and evaluate service quality, making improvements where necessary to enhance efficiency and effectiveness.

· Develop and maintain resources, guidance, and templates for the team to ensure consistent and high-quality service.

· Develop and improve tools and processes for engaging employers including through feedback.

· Keep abreast of changes in the related environment.

· Working with the Director and Marketing & Digital Operations Manager, ensure content on our website remains relevant, engaging and up to date.

· Working closely with other teams develop systems for better using the data and case studies we have to promote the importance of whistleblowing and the expertise of Protect.

 Skills/Experience

Essential

· Successful and demonstrable B2B sales record

· Track record in successful account management and relationship building

· People management experience

· Excellent organisational skills

· Proactivity

· Familiarity with Microsoft Office

Desirable

· Familiarity with case management systems such as Salesforce

· Experience of working in/understanding of the charity sector

Benefits of working at Protect:

• Flexibility. The majority of our team works in our London office two days a week to share ideas and support. We are happy to talk flexible working, but expect this role to be a minimum of 4 days a week.

· 30 days holiday (pro rata) per year in addition to Bank Holidays

· A great place to work – our annual staff surveys reveal consistently high levels of staff engagement and satisfaction

· Supportive and collaborative colleagues

· Access to Open Up – a mental health support platform – for you and a family member.

· A sabbatical on completion of five years' service

Full benefits can be seen on our website. Protect is unable to support visa applications.

The Stoll Foundation is a leading provider of supported housing for vulnerable and disabled veterans in the UK. With a proud legacy of service, we are committed to delivering safe, high-quality homes and support that enables independence, dignity, and well-being for those who have served their country.

The Role:
The Health and Safety Manager will take a lead role in strengthening the organisation’s health and safety framework, ensuring compliance with all relevant HSE legislation and RSH expectations. The role will involve developing and embedding a proportionate HSMS, managing the rollout of a new digital health and safety portal, and fostering a culture of safety and accountability across the organisation.

Key Responsibilities:
Health and Safety Management System (HSMS) Implementation
• Develop and implement a comprehensive HSMS tailored to the scale and operations of the association.
• Review and enhance existing health and safety policies, risk assessments, and procedures.
• Establish effective monitoring, reporting, and assurance processes to demonstrate compliance with legal and regulatory standards.
• Ensure the HSMS supports compliance with the RSH Home Standard, including obligations related to building safety, gas, electrical, fire, water, asbestos, and lift
safety.

Regulatory Compliance and Assurance
• Ensure systems and reporting align with RSH requirements and best practice guidance.
• Work with senior management and the Board to ensure compliance with the Home Standard and Governance and

Financial Viability Standard.
• Prepare and present reports, performance metrics, and compliance evidence for Board and Audit Committee meetings.
• Support readiness for any regulatory engagement, audits, or inspections.

Collaboration with Third-Party Provider
• Act as the main liaison with the external Health and Safety Portal provider.
• Lead on system configuration, data migration, testing, and go-live processes.
• Oversee user training and ensure the portal becomes embedded in day-to-day operations.
• Ensure the system supports ongoing compliance monitoring and reporting requirements.

Person specifications:
Essential:
• IOSH Managing Safely (or equivalent).
• Proven experience implementing or managing a Health and Safety Management System, ideally within housing, property management, or a similar regulated environment.
• Strong understanding of UK health and safety legislation and compliance frameworks.
• Experience of working to meet the Regulator of Social Housing standards or equivalent regulatory frameworks.
• Excellent communication, project management, and stakeholder engagement skills.
• Ability to work independently within a small organisation and deliver practical, proportionate solutions.

Desirable:
• Experience implementing or managing a digital health and safety portal or compliance management system.
• Knowledge of housing asset compliance areas (gas, fire, electrical, asbestos, water hygiene, lifts, etc.).
• Experience working in or with a registered housing provider.

Staff benefits are:

Healthcare Cash Back Plan – provided by Bupa, this scheme financially reimburses the staff for treatment costs (up to an annual limit) for everyday healthcare needs including dental and chiropractic treatments, physiotherapy and health screenings.

Ride to Work Scheme – providing loans for bicycles and cycling equipment through our retail partner as a tax and National Insurance free benefit through salary exchange.

Season Ticket Loans – staff can access an interest-free loan if they travel to and from work by public transport, paid back over 10 monthly instalments.

Pension – the Social Housing Pension Scheme (SHPS) is available to all employees via salary exchange. Whilst you can opt out of the pension scheme.

Rare Dementia Support (RDS) is a UCL-led collaborative service offering specialist social, emotional, and practical support services for individuals living with, or affected by, a rare dementia diagnosis. Our vision is for all individuals with, at risk of or supporting someone with one of these forms of dementia to have access to information, tailored support and guidance, and contact with others affected by similar conditions.

RDS is provided by the UCL Dementia Research Centre (DRC) within the Department of Neurodegenerative Disease at the Queen Square Institute of Neurology and the National Hospital for Neurology and Neurosurgery.

This is an essential, on-site post within the new Rare Dementia Support Centre (RDSC). You will be involved in the management and smooth running of all aspects of the Centre. You will report directly to the Centre Director, Professor Sebastian Crutch and will work closely with other members of the RDS/RDSC Executive team (Head of Support Services and Governance Lead).

The post is available immediately and funded by a donation from the UCLH charity until 31 October 2026 in the first instance.

If you need reasonable adjustments or a more accessible format to apply for this job online, or have any queries regarding the application process, please contact the Institute of Neurology HR Team (ion.hradmin at ucl.ac.uk).

Informal enquiries regarding the role can be addressed to Suzie Barker (suzie.barker at ucl.ac.uk).

We expect to hold interviews on 08 January 2026.

For a full job description please visit UCL's online recruitment portal (https://www.ucl.ac.uk/work-at-ucl/search-ucl-jobs) and search using vacancy reference B02-09771. To apply, please upload a current CV, complete the online application form, and use the supporting statement section or upload a cover letter to outline how you meet the essential and desirable criteria for the role. Please do not upload any additional attachments as these will not be considered by the selection panel.

You'll be educated to degree level (or have equivalent experience or a professional qualification), with experience of facilities and health and safety management, of community organisations and volunteer management, and of organising events. Excellent communication, interpersonal, problem-solving, and collaboration skills are essential, as is excellent attention to detail and an understanding of and interest in the vision and mission of the RDS.

Starting salary offered at £43,981 - £46,261 per annum, inclusive of London Allowance.

As well as the exciting opportunities this role presents, we also offer some great benefits; visit https://www.ucl.ac.uk/work-at-ucl/reward-and-benefits to find out more.

As London's Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world's talent. 12% of Institute staff are actively working on EDI initiatives; visit https://www.ucl.ac.uk/ion/equality-diversity-inclusion for more information about what we're doing. We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL's workforce; these include people from Black, Asian and ethnic minority backgrounds, disabled people, LGBTQI+ and gender diverse people in all roles, and women in Grade 9 and 10 roles.

Job Summary

The Head of Operations holds responsibility for our day-to-day delivery, strategic development of our services, and operational team leadership. As our new Head of Operations you will:

• sit on the PiP Senior Management Team and lead our team of circa twenty delivery staff. 
• ensure continuous operational improvement, working with SMT to develop our service and systems, through new projects or ways of working, and champion a learner-led approach to everything we do. 
• champion PiP meeting our regulatory and reporting requirements, manage key relationships including with local authorities, and hold budget responsibility across our service.

Who We Are

PIP is a local charity that supports adults with learning disabilities or autism to achieve their potential, and to lead lives that are as independent as possible.  

Our mission is to empower adults with learning disabilities to achieve their potential. We are a growing, grassroots charity based in West London, and run a number of key services to promote independence and choice for our students.

What You’ll Need

• Significant experience of working with people with learning disabilities, or a similar vulnerable client group, including knowledge of Safeguarding of Vulnerable Adults (SOVA) processes.
• Significant experience of leading and managing a staff team.
• Strong understanding of and commitment to a person-centred approach to working with people with learning disabilities, including planning, progress monitoring and review.
• Experience of liaising with a wide network of agencies and sector professionals in support of student needs.
• Knowledge of national and local legislation and policy affecting people with learning disabilities, including personal budgets. Alongside knowledge of key legislation and processes including on Health & Safety and Risk Skills and abilities 
• Able to communicate effectively, both verbally and in writing, including the ability to maintain accurate records and produce reports for a variety of internal and external audiences.
• Able to take a lead role in the implementation of major tasks, including contributing to the delivery of key performance management targets and making organisational and systems improvements.
• Able to manage and complete projects successfully, including delegating tasks and monitoring and evaluating progress against outcomes.
• Able to establish, develop and maintain constructive and professional relationships with a wide variety of professionals and carers both internally and externally.
• Able to liaise and work closely with student families, carers and other stakeholders in planning, implementing and monitoring support.
• Able to take a flexible approach to work, including flexible and out of hours working in response to service needs and developments.
• Willing and able to participate actively in a variety of fundraising events and activities, including some evening and weekend events.

What We Offer:

• You'll get 25 days holidays + bank holidays ever year. We're closed for Christmas but the rest of the year you may take leave whenever you wish.
• An extra day of annual leave for each year you've worked with us up to another 5 (30 in total)
• We offer a travel subsidy of up to £7.50 per day to help with the commuting costs.
• We provide a 4% pension contribution
• Free Employee Assistance programme 24/7 with access to counselling
• We offer regular team meals and socials - generally during work hours and they are optional.
• We offer a cycle-to-work scheme and as we're a charity you'll get access to savings like charityworkerdiscounts

Our Mission

PiP's mission is to empower adults with learning disabilities to achieve their potential. We are a growing, grassroots charity based in West London, and run a number of key services to promote independence and choice for our service users.

Our commitments

PiP is committed to safeguarding and promoting the welfare of adults and expects all employees, workers and volunteers to share this commitment. The successful applicant will be required to undertake an enhanced Disclosure and Barring Service (DBS) check.

We are committed to diversity and inclusion at work and are accredited with the Inclusive Employers Standard 2020. We welcome applications from people of all backgrounds, particularly applicants who are significantly underrepresented in our sector, such as people with lived experience of disabilities and individuals from Black and Minority ethnic communities. 

PiP keeps all personal information confidential and in line with current data protection legislation and GDPR. 

Closing Date: December 5th 2025

We encourage you to apply early, as applications will be reviewed as soon as they are received, and we reserve the right to close the advert sooner subject to finding suitable candidates.  

Are You Who We're Looking For?

Do you love bringing people together, creating uplifting experiences, and making every day count?  If you’re organised, compassionate, and thrive in a busy, people-focused environment, then we’d love to meet you!

We’re looking for a Daycare Coordinator to join our new daycare service.  You’ll play a vital role in ensuring our day service runs smoothly, providing a welcoming and engaging environment where everyone feels valued and supported.

About the Role

As our Daycare Coordinator, you’ll be the heartbeat of our service — making sure every individual who attends enjoys a positive, person-centred experience.

You’ll support the Daycare Operations Manager in running the service day to day, lead staff and volunteers, and help plan meaningful activities that bring joy, connection, and purpose to the people we support.

This is a hands on, rewarding role for someone who loves people, enjoys variety, and takes pride in delivering high quality care and service.

Key Responsibilities

• To coordinate the day-to-day operations of our daycare service
• Ensure clients attending have a positive and engaging experience.
• Support the Operations manager to deliver high-quality, person-centred support and activities.
• Deputise for the Operations Manager in their absence or as and when required.
• Financial management, oversight and record keeping: including sales and purchase invoicing, receipts, credit control functions, petty cash and reconciliations
• Oversee staff and volunteers
• Organise activities
• Accurate record keeping
• Support individual client plans
• Contribute to the ongoing development of the service

The job will close when a suitable candidate has been hired. Previous candidates need not apply. No CV's.

Emmaus Greenwich is a unique charity that offers a home, work and individual support to people who have experienced homelessness and social exclusion. We don’t just give people a bed for the night; we offer a home, work opportunities and a sense of belonging.

At the heart of Emmaus Greenwich is our companions. Companion is the name given to those who live in an Emmaus community and contributes to the social enterprise, where they support themselves and one another. Living in a stable environment with the opportunity of work and individually tailored support helps our companions to regain lost self-esteem and the confidence needed to get back on their feet.

Some of the things that we are looking for in our Community Manager:

• The ability to focus on impact and deliver results.
• Experience of planning, developing, and managing support services for clients with support needs.
• Knowledge and understanding of Strength-based practice and Trauma informed care.
• Knowledge and understanding of In-form client management system.
• Experience of managing the performance, learning and development of staff.
• Knowledge and understanding of homelessness issues.
• Demonstrable commitment to inclusive working, ensuring equality and valuing diversity.
• A belief in the potential of each individual and an understanding of the importance of the Community in helping an individual achieve their potential

Some of the things you would be responsible for as a Community Manager:

• Responsible for the admission welcome including assess new referrals, interviewing potential Companions, welfare and care of Companions, their integration into the Emmaus Community and the wider community at large, developing a sense of extended family. 
• Organising and delivering Companion workshops and training sessions to promote ongoing engagement with the Emmaus ethos, while identifying and supporting individual learning and development needs.
• Lead and implement a culture which provides confidentiality, promotes professional boundaries, protects data, and safeguards Companions, Volunteers and staff.
• To manage support relating to Companion’s needs regarding their daily living requirements, physical and mental health, safety and personal development.
• To assist and encourage Companions to move into independent accommodation where appropriate
• Ensure that effective Safeguarding systems are in place and maintained, acting as the organisation’s Designated Safeguarding Person, with delegated responsibility for policy development, implementation, and reporting.
• Working in partnership with the Business Manager, facilitate, encourage, and support companion engagement and training within the social enterprises to ensure they are viable businesses.
• Assist the Multi Site Property and Facilities Manager in the upkeep and maintenance of the Community, to ensure that it provides a pleasant and comfortable home for the Companions, whilst adhering to health and safety requirements.

So, if you hold optimism for change, advocate for social justice and have in-depth understanding of challenges faced by people with experience of homelessness and migration and have a positive “can do” attitude we would love to hear from you. You will be joining a friendly and enthusiastic team who are passionate about what they do. We would particularly welcome applications from candidates with experience of trauma informed practice, asset-based approaches, quality assurance frameworks or from a background of supporting vulnerable adults into work; experience of working in partnership with a range of agencies to coordinate activities and initiatives and achieve positive outcomes. 

This new post will build on our Charity fundraising work which seeks to generate income from a portfolio of philanthropic sources, including trusts, foundations, individuals, corporate sponsors, and statutory bodies. The primary focus of this role will be to support the Reinventing Borde Hill project, helping to transform Borde Hill’s South Park and establish a community growing garden at Sugworth Farm.

The project has an am fundraising target of £1million, to be raised over the next two years. Additionally, this post will also seek and pursue opportunities to support the work of Borde Hill Garden Charity more widely. Working with the Reinventing Borde Hill project team, the role will effectively manage funders, driving the financial sustainability of the project and wider charity operations.

Your passion for heritage, the natural landscape, and community involvement will feed into compelling funder proposals and ongoing relationship-building with supporters. You will report to the Managing Director, and prepare monthly/quarterly updates for the Project Board and NLHF.

Salary: £29,000 – £34,000 per annum (depending on experience)
Location: Reigate, Surrey (Wayside Community)
Contract: Full-time
Occupational Requirement: Female, practising Christian
Closing Date: 23rd December 2025
Start Date: Early February 2026 (notice periods considered)

Do you have the compassion, resilience and leadership potential to support women on their journey out of homelessness?

Keychange is a Christian charity with over 100 years of experience supporting people facing vulnerability. Today, we provide specialist housing for women and young people experiencing homelessness, alongside residential care for older people across the South and Southwest of England.

We are seeking a dedicated Deputy Manager to join our specialist women’s homelessness service, Wayside Community in Reigate. This community is a 19 bed, 24-7 supported housing for women experiencing homelessness. This is an excellent opportunity for someone with strong frontline experience who is ready to step into management within a highly supportive and mission-driven team.

About the Role
The Deputy Manager plays a key role in the leadership of Wayside Community, supporting the Women’s Homelessness Lead in the day-to-day running and development of the service.

Key responsibilities include:

• Assisting the Women’s Homelessness Lead in Surrey in ensuring the smooth daily running of the Service at all times and deputising in her absence for all matters relating to the management of the Service.
• Ensure that Wayside Community complies with all statutory regulations relating to supported housing, health and safety, fire precautions etc.
• Working with the Women’s Homelessness Lead to develop performance targets and quality control measures for the benefit of the team, and monitoring team members’ work to ensure that these are met.
• In conjunction with the Women’s Homelessness Lead ensure that effective assessments and action plans are updated for all residents through a key worker system and on case files.
• In conjunction with the Women’s Homelessness Lead ensure that all safeguarding concerns, incidents and complaints are managed robustly.

Who We’re Looking For
You will bring:

• A high-performing individual who is an excellent networker that builds effective internal and external working relationships.
• Experience in delivery of support to clients.
• Agrees with Keychange mission, vision, values.
• Strong leadership, problem-solving, interpersonal, and time-management skills.
• Competent computer skills using Microsoft applications and organisational systems.

Desirable experience includes:

• Prior experience working with non-profit organisations, particularly those involved in social care and/or homeless work.
• Experience of services for women and/or young people experiencing homelessness.
• Experience of motivating and empowering colleagues, staff and/or volunteers to take responsibility for delivering a high-quality service.
• Knowledge of the range of services available to homeless people who may have complex needs or other support needs.

Occupational Requirements
This role is subject to legal Occupational Requirements under the Equality Act 2010. The postholder must both a woman and a practicing Christian. These requirements are essential due to the nature of the role, including spiritual support, trauma-informed care for women, and active church partnership development.

What We Offer

• Salary of £29,000 – £34,000
• 25 days annual leave plus bank holidays
• Hybrid working (with 4 days regularly site or community based)
• Employee Assistance Program and Life Insurance
• Contributory Pension Scheme with matched employer contributions
• Ongoing personalised learning and professional development
• A compassionate, faith-centered, values-driven culture

For more comprehensive details about the role and how to get in contact with us for an informal discussion about the opportunity, please view the job pack for this advert. 

 
How to Apply
Please submit a cover letter clearly addressing the essential and desirable criteria and an up-to-date CV focused on relevant experience.
 

Recruitment Timeline

• Application deadline: 23rd December 2025
• First stage interviews (remote): First week January 2025
• Final interviews (in person): Mid-January 2026
• Start date: Early February 2026

​About the role   

We are looking for an experienced, enthusiastic, and energetic supervisor or team leader to take up a full-time role within our organisation as a Project Supervisor to be part of our small and dedicated team. The role will be based in Southwark as well as potential for wider London working as you will be part several innovative housing projects in London supporting vulnerable households to sustain their tenancies. As well as a team line manager, you will be maintaining and developing partnership with the Council’s housing officers, solicitors, landlords, community services, social prescribers, and mental health support workers to ensure tailored support can be offered for each client. The objectives of these programmes are to avoid evictions, sustain tenancies, increase employment opportunities, improve wellbeing, and increase educational outcomes. You will be working in partnership with other stakeholders such as schools and local authorities to improve family health, build relationships and engage families and individuals and their networks of support.    

About you   

We are seeking an experienced and motivated professional to join our team. The ideal candidate will have a strong background in staff management and project leadership, knowledge of housing polices, and with proven experience working with individuals who have complex needs. 

You will be responsible for managing and developing partnerships, supporting data collection for reports and monitoring, and contributing to quality assurance processes. In addition, you will hold a small caseload, providing direct, holistic support to individuals as part of your role. 

We’re looking for someone who is enthusiastic, self-motivated, and highly organised. You should be confident working independently, with a genuine passion for driving positive change. Strong interpersonal skills are essential, along with the ability to provide holistic support and think creatively to find solutions. 

You will have:

• Experience leading and supervising other support workers, or volunteers, including delegation, training, and mentoring. 

• Ability to monitoring staff performance, and ensuring continuous professional development 

• Demonstratable experience of building and maintaining partnerships with stakeholders, statutory and  community organisations 

• Understanding of housing law, direct experience of working in partnership housing associations, local authorities, homeless organisations and public sector stakeholders  

• Good understanding of policy and procedures related to homelessness, benefits and housing market  

• Experience of organising project delivery and development 

• Experience of writing reports to showcase records and impact 

• Ability to work sensitively and empathetically with people in vulnerable circumstances

About Kineara   

Kineara is a unique community interest company that supports people in poverty across London who facing barriers to housing, employment and education. We break down barriers, provide holistic support for families, vulnerable adults, and school pupils, and deliver intensive one-to-one interventions to those in need of extra help through challenging times. We use holistic, trauma-informed methods, partnership working and a flexible, non-judgemental approach that puts the needs of those we work with first.

Job Title: Director of Operations - Maternity Cover

Salary: £55,000 - 65,000

Hours: Full-time (40 hours/week) or Part-time (min 24 hours/week) 

Location: Central London / Hybrid (1-2 days in office per week)

Annual Leave: 25 days paid annual leave, increasing by 1 day per year of service (up to 28 days), plus an additional day for your birthday or key LGBTQI event and time off over the Christmas week.

Benefits: 

• 5% employer pension contributions
• £600 per year mental wellbeing support
• Enhanced parental leave (4 months full pay + 2 months at 50%)
• Annual allowance for professional development and training

About Us

GiveOut is an award-winning international LGBTQI community foundation bringing together our community and allies to support LGBTQI activism worldwide.

Across the world, courageous activists are working tirelessly to protect LGBTQI communities and advance equality. But they lack resources and funding is fragile, especially in the Global South. LGBTQI groups receive a tiny fraction of international development aid.

GiveOut exists to bridge this gap. We provide a platform for individuals, businesses and others to give tax efficiently in one place, ensuring sustained funding for LGBTQI human rights activism worldwide. By pooling donations, we provide grants to pioneering organisations, empowering them to defend our communities, tackle inequality and campaign for lasting change.

In just seven years, we have provided over £3 million in new funding, supporting nearly 60 LGBTQI organisations globally. Our grant partners report back on their achievements, and we share their impact with our supporters, demonstrating the tangible difference their generosity makes.

Together, we are strengthening the global LGBTQI movement, ensuring activists have the resources they need to build a more just and equal world.

About the Role 

The Director of Operations is a member of GiveOut’s leadership team, partnering closely with the Executive Director, they will lead on all operational matters, ensuring GiveOut is an efficient, compliant, and resilient institution capable of delivering lasting impact.

The Director of Operations oversees the charity’s financial and administrative systems, human resources, compliance and risk management, and internal communications. They will support the Executive Director in strategic planning, budget management, governance, stakeholder reporting, and cross-organisational projects, deputising for the Executive Director when required.

This is an exciting opportunity for a strategic and hands-on leader with strong operational, financial, and people management experience who is passionate about advancing LGBTQI rights globally.

Key Responsibilities

Governance and Compliance

• Support the Executive Director in servicing the Board of Trustees; preparing papers, coordinating meetings, and onboarding new trustees.

• Ensure organisational compliance with statutory, legal, and data protection requirements.

• Lead on risk management, maintaining robust policies, risk registers and assessments, and mitigation strategies.

• Coordinate the annual audit and reporting to the Charity Commission.

Strategy and Planning

• Partner with the Executive Director on strategic planning, helping to strengthen GiveOut’s sustainability and impact.

• Support the Executive Director in exploring new markets, operating models, and partnerships.

Financial Oversight

• Lead on financial management, including budgeting, cashflow forecasting, management accounts and financial reporting.

• Ensure compliance with financial policies, charity regulations, and audit requirements.

• Monitor and analyse financial performance, identifying risks and opportunities to strengthen financial resilience.
   

Operational Management

• Lead the smooth and efficient running of daily operations, ensuring systems and processes support the team’s effectiveness.

• Identify and implement process improvements across functions to drive efficiency, accountability, and collaboration.

• Oversee internal communications and office management, fostering a positive, inclusive, and collaborative working culture.
   

Management and Human Resources

• Provide effective line management and leadership to team members in the Operations Grant-Making and Communications teams. 

• Oversee recruitment, onboarding, training, and performance review processes.

• Maintain and update HR policies, ensuring legal compliance and alignment with GiveOut’s values.

• Cultivate a learning culture and support staff wellbeing and professional development.

• Oversee payroll, pensions and benefits administration, ensuring accuracy and compliance.
   

Essential Skills and Experience

• Proven leadership and management experience, ideally within a charity or non-profit setting.

• Strong financial literacy and experience with budgeting, reporting, and audit coordination.

• Knowledge of charity governance, compliance, and risk management.

• Demonstrated ability to lead teams, manage performance, and foster a positive organisational culture.

• Excellent organisational, problem-solving, and communication skills.

• Strategic thinker with a hands-on approach and a commitment to continuous improvement.

• Commitment to GiveOut’s vision, mission, and values, and understanding of issues facing LGBTQI communities globally.

Desirable Skills and Experience

• Experience working with Boards of Trustees.

• Familiarity with UK charity law and the regulatory environment.

• Understanding of international development or human rights sectors.

• Experience implementing GDPR and data management frameworks, with knowledge of best practice in data protection and security.

• Understanding of cyber security principles and practical approaches for small charities.

• Proficiency with accounting and CRM systems (e.g., Xero, Blackbaud/Salesforce, Google Workspace).

Why Join Us?

At GiveOut, we pride ourselves on fostering a dynamic and supportive work environment where you can make a tangible impact on global LGBTQI rights. You will have the opportunity to shape the future of LGBTQI philanthropy while working with a passionate and dedicated team.