Operation manager jobs in London

About Us

We are Kinship, the leading kinship care charity in England and Wales. We’re here for kinship carers - friends or family who step up to raise a child when their parents aren’t able to. Our mission is to ensure kinship families are recognised, valued, and supported. We provide advice, training, and community connections to help carers navigate the challenges of raising children in kinship care. Together, we campaign for change so that every kinship family gets the support they need.

About the role

We are seeking an experienced and proactive professional People Advisor to join our People and Culture team. This role combines administrative responsibilities with advanced HR advisory duties including case management, training delivery and deputising for the Head of People and Culture. This role may suit an experienced People Administrator looking for career advancement, or an experienced HR Advisor looking for a new opportunity.

We welcome applicants who are kinship carers or kinship care experienced and value diversity, inclusion and open-mindedness. This role will be predominately office based, however, there could be some opportunities to work from home by agreement. 

Key Responsibilities

• Employee relations: Manage disciplinary, grievance and absence cases, providing advice and coaching to managers.
• Performance management: Support managers in performance improvement plans and appraisal processes, coaching on effective techniques.
• Policy and compliance: advise on and implement HR policies, ensuring adherence to employment law and charitable regulations.
• Training and development: Identify training needs and help coordinate learning programmes to boost employee skills.
• Change management: Support managers and employees through organisational changes, including formal consultations if required.   
• People administration: Employee lifecycle
• Respond to basic people queries promptly and professionally.

Skills and attributes

• Organised and detail-oriented.
• Coaching approach
• Strong communication skills.
• Problem-solving mindset and ability to work independently.
• Open-minded and inclusive approach.
• High level of integrity 

Experience

• Demonstrable employment law knowledge
• Demonstrable case management experience
• Demonstrable knowledge of creating and improving people processes
• Familiarity with people systems is a bonus (training provided).
• Commitment to confidentiality, including highly sensitive personal information
• Commitment to diversity and inclusion.
• Respectful and empathetic in all interactions.
• What we’ll offer you 

Kinship offers 30 days’ annual leave plus bank holidays (pro-rata for part-time). We have an excellent wellbeing offer including the Employee Assistance Programme and clinical supervision. We will invest in your professional development with training and career development opportunities.

Kinship is committed to championing equality, diversity and inclusion.  We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams.  We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work.   We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us. 

About the Role

As part of our People and Culture Team, you will play a key role in providing a comprehensive and first-class recruitment and onboarding service to the College and all prospective candidates. 

This includes, being the first point of contact for managers, candidates and new starters, working with hiring managers to ensure that they are equipped with the knowledge, skills and resources to attract and recruit the best talent for their teams and ensuring the College remains competitive and attractive in the external market.

Key tasks and responsibilities include (but are not limited to):

• Act as the first point of contact for all recruitment queries and advice
• Manage the end-to-end recruitment process for all College vacancies
• Advise hiring managers on recruitment and selection processes from role release to offer, in line with the College’s Recruitment Policy, promoting EDI at all times
• Identify suitable job boards and platforms for advertising vacancies
• Manage the RCoA Careers page, ensuring it is engaging, up to date and fit for purpose
• Liaise with candidates (internal and external) and coordinate telephone, face-to-face and remote interviews and assessment days
• Manage the onboarding process, ensuring all pre‑employment checks are completed efficiently and in a timely manner

About You

You will have strong, in‑house recruitment experience, having managed the full end‑to‑end process from role release through to onboarding. You will also have strong stakeholder management skills, with the ability to build positive working relationships at all levels, and experience administering HRIS or Recruitment Management Systems.

You will be able to work independently and proactively within a small team, demonstrating excellent organisational skills, strong attention to detail, and effective written and verbal communication. You will also have a sound understanding of HR legislation, policy and best practice, and be proficient in Microsoft 365 applications, particularly Excel, Word, PowerPoint and SharePoint / OneDrive.

The Package

This is a part-time (21 hours a week), permanent position with a competitive employee benefits package, which includes (but is not limited to):

• 16 days of annual leave, plus bank holiday
• 1 additional paid day of leave for the purpose of celebrating your birthday
• Healthcare support through Benenden Health
• Up to 12% pension contribution
• Hybrid and flexible working
• Wellbeing hour once a week
• Cycle to work and employee discounts schemes
• Training and development opportunities
• Access to Mental Health First Aiders and Employee Assistance Programmes

About the College

The Royal College of Anaesthetists (RCoA) is the professional body responsible for the specialty throughout the UK. We are the third largest medical royal college in the UK by membership. With a combined membership of more than 24,000 Fellows and Members, we ensure the quality of patient care by safeguarding standards in the three specialties of anaesthesia, intensive care and pain medicine.

At RCoA Equality, Diversity and Inclusion I is a core part of our culture, so it is important to us that this is reflected in everything that we do. We welcome all individuals irrespective of age, race, sex, gender identity or expression, sexual orientation, ethnicity, religion or belief, disability, marital or civil partnership status, or parental and caring responsibilities to ensure we actively embrace an inclusive and representative culture that encourages, supports and celebrates our differences.

Unfortunately, due to the volume of applications, we are unable to provide detailed feedback to candidates on their application. Only short-listed applicants will be contacted after the closing date. Please note that the closing date is subject to change.

Applicants must reside and have the right to work in the UK. No agencies please.

For over a century, The King’s Fund has worked to improve people’s health and care. We do this through our research, analysis and insight; leadership and organisational development with health and care leaders; convening and events; and partnering with others. With bold thinking for better health, we’re on a mission to inspire hope and confidence that we can create a world where everyone lives a healthy life.

As a key part of this our events bring together people using our independent voice to help tackle the thorniest questions facing our health and care system, and in turn society.

We provide insightful and sector leading events which:

• Support our combined impact and build the profile of The King’s Fund

• Help enact change through bringing people together to find shared solutions

• Support our audiences to make sense of the health and care landscape

• And provide a space for honest conversations and collaboration.

The events team is responsible for the end-to-end development and delivery of a full programme of paid for in-person and virtual events (such as our Annual Conference, and Annual Leadership and Workforce Summit) and for delivering a large portion of the free events that take place across The Fund; including online events, roundtables, workshops, receptions and dinners. The events team ensures that there is a co-ordinated and uniform approach to delivering virtual or in-person events, and that each is delivered to the same high standard.

This role will give you an exciting opportunity to work in our busy events team within a well-respected health think-tank and charity. You will work with colleagues on planning and delivering a mixture of pay-to-attend conferences (virtual and in-person), roundtable discussions, dinners, and free online events. You will also manage the content design and delivery of our joint-badged events with our sponsors, Corporate Partners and Supporters.

You will lead on several events in the schedule; developing content in line with colleagues across The King’s Fund and more widely in-line with our new strategy. You will be responsible (with the rest of the events team) in ensuring they are insightful, run smoothly, keep to strict budgets, are delivered to a very high standard, meet the expectations of colleagues and delegates, and enhance our reputation and public profile. You will also play a key role in shaping the future of our portfolio of in-person, virtual and hybrid events.

To join us, you’ll need a degree (or equivalent) and experience in planning and delivering virtual and in person conferences and other smaller events. With this background, you’ll know how to research and develop event content to create engaging programmes and attract wide audiences. You will have excellent organisational skills and the ability to lead effective logistics arrangements in preparation for and on the day of events. We’ll expect you to work hard to support the team and you will be given responsibility for your own areas of work. You’ll also need to be flexible, diligent, and comfortable being the main point of contact for many people from sponsors to speakers.

Here at the Fund, we actively encourage applicants from underrepresented backgrounds, people from Black and ethnic minority backgrounds, those with disabilities and from the LGBT+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge as we recognise that diversity makes us stronger.

The Fund is committed to a hybrid working model that meets the organisation’s needs, while giving staff flexibility to choose between office and home working. Staff are expected to work a minimum of 40% from our central London office and are free to work more days from the office if they prefer.

Additionally, if you would find it helpful to have a short, informal conversation before applying for the role, please contact Michael Ryan, Events Content Manager.

How to apply

To apply, please visit our website and read our supplementary guidance documents, then download and fill in our application form. Please do not send CVs. If completing the application form presents any challenges, contact us by email so we can discuss options.

Please note that in order to apply, you must have existing documented proof of your right to live and work in the UK. 

Closing date for receipt of completed applications is Friday, 23 January at 3pm.  Late applications will not be considered.

We regret that we cannot respond individually to all applicants due to the high number of applications we receive. If you have not been contacted within three weeks of the closing date, please assume that you have not been shortlisted for interview. Please note that we are unable to offer feedback to applicants who are not shortlisted for interview. 

First interviews will be held on 4 February, but the panel can be flexible for a particularly strong candidate. The role is available to start shortly thereafter.

At CharityJob, we’re motivated by the belief that great people power great causes. We’re a mission-led, commercially sustainable business that balances social impact with innovation, collaboration, and high standards of service. Our team cares deeply about the sector we serve and the experience of everyone who uses our platform. Working here means contributing to a product that helps charities thrive, while being part of a supportive, inclusive workplace where ideas are valued and personal development is encouraged.  

Key Responsibilities 

• Manage large-scale sector research surveys and insights projects (e.g., CharityJob’s Annual Salary Report, Benefits Survey, AI in recruitment surveys.) including scoping, survey design, analysis, reporting and webinar delivery, in close collaboration with the Senior Research Executive (SRE) 

• Be aware of sector needs and requirements to devise innovative new research projects that will drive thought leadership, revenue or internal development 

• Contribute to CharityJob’s thought leadership by sharing research findings through reports, presentations, webinars and external speaking opportunities 

• Line-manage the Senior Research Executive, providing guidance, coaching and mentoring to support develop their skills and career progression 

• Work closely with the product team to plan and deliver impactful user research across the product lifecycle, including: 

•  Exploratory research to understand user needs, behaviours and pain points, and to inform early product direction or concept development 

• Evaluative research to refine designs and provide clear, actionable recommendations for Product and design 

• Lead reporting and monitoring of customer satisfaction, including NPS and other feedback channels, and share insights to inform improvements across the business. 

• Collaborate with the Senior Content Manager to produce research-backed blogs, guides and sector insights 

• Deliver ad-hoc research projects to support priorities across the business

• Maintain the research roadmap, support research operations and manage the research budget 

Skills & Experience 

• Proven experience in research management, ideally within recruitment, HR, or the charity sector but not essential. 

• Strong leadership skills with experience managing and developing team members. 

• Excellent analytical skills with the ability to interpret complex data and present clear, actionable insights. 

• Exceptional written and verbal communication skills, including experience producing reports and thought leadership content. 

• Familiarity with research methodologies (qualitative and quantitative) and data analysis tools. 

• Ability to manage multiple projects and deliver to deadlines

• Experience in stakeholder engagement and presenting research findings to diverse audiences. 

Operations Officer

Location: London / Hybrid – 4 days on-site to begin with
Contract: Full time, 10-month Fixed Term Contract
Salary: £34,000 FTE

MLC Partners is delighted to be exclusively supporting a values-led charity to recruit an experienced Operations Officer to join their small, collaborative team. This organisation is mission-first, focused on creating long-term positive social impact, and is looking for someone who is proactive, adaptable and motivated by purpose-led work.

This is a fantastic opportunity for someone who is eager to learn, grow and make a real difference, while supporting people, processes and culture across the organisation.

Key Responsibilities:

• Overseeing the day-to-day running of the London office and supporting a welcoming, well-organised workplace
• Managing supplier relationships, including technology providers, and acting as first point of contact for troubleshooting and tech support
• Supporting operational compliance, contracts, documentation and internal processes
• Assisting with finance administration, including invoicing, raising purchase orders and basic reconciliations
• Supporting the CEO with diary management, particularly around Board meetings and key governance activity
• Coordinating logistics for staff events, away days and meetings
• Playing a key role within the operations team, contributing to staff morale and office culture

About you:

You will be an organised, confident and proactive Operations professional with a strong work ethic and a genuine interest in working within the charity sector.

• Previous office or operations experience
• Strong organisational skills with the ability to manage competing priorities
• Confidence using technology and learning new systems quickly
• A proactive, adaptable mindset with a “can-do” attitude
• The confidence to support senior leaders and work closely with a CEO
• Any experience supporting events, away days or team activities would be an advantage, but is not essential
• An open mind and a genuine interest in working for a mission-driven, purpose-led organisation

Charity sector experience is desired but not essential - values alignment and attitude are key.

Applications are under constant review, with our client keen to interview in January and appoint the right candidate for a quick start. Please apply now, or reach out to Briar at MLC Partners for a confidential conversation.

Chief Officer

Citizens Advice Woking (CAW) provides free, independent, and confidential advice and information to the residents of Woking, and anyone who works in the Borough, particularly the most vulnerable, to help with the problems they face.  We are the only organisation locally that can and does address client issues holistically, across areas such as debt, housing and welfare benefits, not just single issues, and this is increasingly important as client problems become more complex.

We are looking for a Senior Manager who will bring both innovation and experience to lead a valued local charity.

Reporting to the Chair of the Trustee Board, the Chief Officer

• Is responsible to the Trustee Board for the management and leadership of Citizens Advice Woking,
• Represents Citizens Advice Woking to funders, partners and stakeholders,
• Ensures the delivery of a high quality, impartial and confidential service, utilising both paid staff and volunteers,
• Is responsible for the continuing funding, planning and financial management of the service,
• Represents the organisation in Woking and contributes to the overall provision of strategic advice services in the borough.

In particular, the priorities for the Chief Officer in 2026/27 will be to:

• Manage CAW’s external relationships with our funders and the Woking community generally, to ensure satisfaction with the delivery of current projects, and their continuation,
• Collaborate closely with the other Surrey LCA Chief Officers to respond to the changing funding landscape. In parallel, continue to identify and deliver local projects for local funders,
• Ensure that suitable alternative premises are secured, and the transition is managed as smoothly as possible,
• Ensure the staff and volunteers are enabled to work effectively, particularly during this period of disruption,

The Chief Officer has an important leadership role, working closely with the Operations Manager, who has line responsibility for the staff and, generally, the internal CAW operation.  The volunteers are managed on a day-to-day basis by the Advice Session Supervisors, who are critical to ensuring the quality of advice to clients, and the smooth running of the office. 

How to apply

To apply for the role of Chief Officer at CAW, please see the Job Pack on our website.

You will need to send us your CV and a maximum 2 page supporting statement. The supporting statement should demonstrate how you meet the criteria outlined in the person specification and outline why you are interested in becoming the CO of Citizens Advice Woking.

Closing date for applications: Friday 6th Febraury

Applications will be reviewed on receipt, and we reserve the right to close earlier if applications from sufficient suitably qualified candidates have been received

About the role

To lead and manage the day-to-day operations of Dacorum Foodbank, ensuring the effective delivery of emergency food support to individuals and families in crisis. The Foodbank Manager will oversee a team of staff and volunteers, manage suppliers, stock and logistics, and work collaboratively with supporters, internal teams, referral agencies and support services to provide holistic, person-centred support. You will support the team to manage ad hoc donations and potentially challenging situations with empathy and professionalism.

About you

· Leadership & Management:  We are looking for someone with proven supervisory experience, strong people management skills, and the ability to delegate effectively—ideally with some experience managing volunteers.

· Operations & Compliance: The role requires strong IT skills, organizational ability, and a solid understanding of Health & Safety, safeguarding, and data protection/GDPR.

· Community & Advocacy: A successful candidate will have a deep understanding of poverty and the welfare system, alongside the communication skills needed to build professional relationships and community partnerships.

· Values & Physicality: You should be a compassionate, adaptable problem-solver who is passionate about charity work and physically able to safely lift and move food parcels.

Benefits

· 25 days or equivalent annual leave

· Flexible working environment

· Medicash plan, including Virtual GP, some dental and optical cover

· Employee assistance programme - 24/7 mental health support helpline

· Professional development and training

· NEST pension scheme

 How to apply

Please read the full Job Description & Personal Specification.

The Head of HR is a new role for the organisation. Over the last few years, the organisation and our staff team have grown significantly. To enable us to achieve our mission to give all young people a home, it is crucial that we make a significant shift in our HR and people plans so that staff and managers have all the support they need to succeed in these challenging times. To do so, we need to make a strategic shift with our HR capacity, improve our people systems, and make NHYC a great place to work for our 70+ strong staff team. You will work closely with the Chief Operating Officer to develop and implement NHYC’s People strategy for 2025-2030, taking on a varied role around key areas of organisational development and HR operations. You will need to build strong and trusting relationships with staff from across the organisation and act as a key advisor to the Executive Team.

We are happy to consider candidates taking their first step into leadership and we will consider exceptional part time candidates to ensure we find the right person or people for the role. We particularly welcome candidates from Black, Asian and minority ethnic communities as these are overrepresented communities in our services and yet underrepresented within our leadership.

• Permanent, full-time role in our Leadership Team (part-time considered)
• Salary: £46,800 (salary scale £46,800-£52,000)
• Deadline to apply: 9am, Wednesday 11 February 2026

The Nuffield Foundation is an independent charitable trust with a purpose to advance social well-being through research. In line with the Foundation’s strategic review and our Equity, Diversity and Inclusion Action Plan, we want to fund a more diverse range of partners and grant-holders. A key part of this is to ensure that fairness, equity, inclusivity and transparency are central to our grants making processes.

We are looking to recruit an individual with a thorough understanding of grant making processes to lead a review of our procedures and identify areas of actual, potential or perceived bias. The scope is likely to include our assessment criteria, application guidance, decision-making processes and structures, use of peer reviews, and our communications with applicants. This review will present options and make recommendations to our senior leadership to minimise bias and promote equitable practice. The Project Manager will then work with stakeholders across the organisation to develop an implementation plan for agreed measures.

In addition to this, there are other projects and initiatives that the Project Manager has the opportunity to support depending on their skills and experience. This might include, for example, developing and managing the Foundation’s outreach plan, shaping our approach to supporting Early Career Researchers from backgrounds under-represented in research careers, and actions that develop and sustain our relationships with the Black researcher community. 

As well as your experience of working in grant giving organisations, you will be a skilled project manager, with responsibility for scoping, planning, managing dependencies, risk assessment and budget. You will have a strategic view of the need to align and balance our activities to improve the fairness of our grants processes with other organisational priorities.

You will also have excellent stakeholder management skills, working with stakeholders from across the organisation (and at different levels of seniority) to ensure that appropriate collaboration and consultation have informed this review.

You will be familiar with other research funders and networks, be able to work proactively and independently, and be enthusiastic about how equity, diversity and inclusion can be embedded into all areas of your work. 

For further information about the role, please click through to the vacancy listing on our website.

About us

The Nuffield Foundation is an independent charitable trust with a mission to advance educational opportunity and social well-being.

We achieve this by funding and undertaking rigorous research, encouraging innovation, and supporting the use of sound evidence to improve people’s lives. We tackle pressing, complex questions. Our aim is to open up opportunities and to improve lives for individuals, families and communities, within a just and inclusive society. Our work addresses the inequalities, disadvantage, discrimination and vulnerabilities that people face, and considers the social and ethical implications of scientific and technological advances.

We are the founder and co-funder of Nuffield Council on Bioethics, Nuffield Family Justice Observatory and the Ada Lovelace Institute.

How to apply

For further information about the role, please click through to the vacancy listing on our website. The closing date for applications is 09:30am (GMT) on Monday 2nd February 2026.

We are committed to inclusive working practices and during the application process we commit to:

• As a Disability Confident employer, we will offer an interview to a fair and proportionate number of disabled applicants that meet the essential criteria for the job.
• making any reasonable adjustments – for example providing documents in different formats, arranging for a sign language interpreter for interviews etc
• paying for travel costs (and any childcare or care costs) for interviews where in-person attendance is required

Our benefits package includes:

• A hybrid approach to working, with full time members of staff normally expected to work from our office three days a week.
• Consideration of requests for part time and/or flexible working (eg compressed hours arrangements, job sharing etc)
• 28 days holiday per annum and all public holidays (with the option to buy or sell up to 5 days).
• A salary exchange pension scheme that offers employer contributions of up to 11%.
• Life assurance scheme.
• Family leave policies that provide an enhanced level of pay.
• Cycle to work scheme and loans towards season tickets.
• Regular opportunities for learning and development – including coaching, mentoring, and dedicated reading days for personal development and reflection.
• Support with your physical, mental and financial wellbeing including an employee assistance provider, a private GP service, personal health reviews with Bupa, a will and funeral planning service and a staff network of trained Mental Health First Aiders.
• A warm and welcoming workplace culture, with active peer groups and social networks to help you connect and belong. 

We are currently seeking an Outreach Worker to join our dedicated team.  We recognise that the transition from the Approved Premises to community living can be a difficult time for our residents.  As Outreach Worker, you will support residents remaining in the Reading area, both prior to their move on and for up to six months post move on.  The aim is to support them living independently, with practical matters and signposting to additional support services within the community. 

This is a part time post, working 20 hours a week.  The proposed working pattern is Monday – Friday, 1pm – 5pm, but we are open to considering alternative working arrangements. 

Key Responsibilities:

• Identify residents that will be remaining in Reading at the earliest opportunity and work with them to prepare for move on, completing needs assessments and support plans.
• Continue to work with residents remaining in Reading for approximately six months post move on to support their successful resettlement into the community.
• Work closely with partner agencies (to include Alana House, Reading Borough Council, Thames Valley Police).
• Engage with residents in a fair and consistent manner, using motivational methods that promote the desired outcomes of compliance and rehabilitation.
• Work in line with all Elizabeth Fry Charity policies and procedures.

About You:

Essential Skills and Experience:

• Excellent verbal and written communication skills with strong attention to detail.
• Confidence using IT systems, particularly Microsoft Excel and Word.
• Effective time management and organisational skills.
• A commitment to the values and mission of Elizabeth Fry Charity.

Desirable:

• Experience working with individuals facing a range of social or personal difficulties.
• Understanding of the criminal justice system, particularly the Probation Service.
• Awareness of the challenges faced by women in the criminal justice system.

Personal Attributes:

• High levels of enthusiasm, motivation, and a proactive approach to work.
• Ability to work within professional boundaries, balancing care, and control.
• Flexible and adaptable, willing to take on a variety of tasks.
• Commitment to safeguarding and equal opportunities.

Why Join Us?

At Elizabeth Fry Charity, you’ll be part of a passionate and supportive team, making a real difference in the lives of vulnerable women. We value professional development and offer a collaborative working environment where your contribution truly matters.

In addition, we offer.

· Access to Perkbox, an employee benefits platform. 

· Confirmation in post bonus following successful completion of Probationary Period, as well as long term service awards at both three and ten years. 

· Access to Employee Assistance Programme. 

· 25 days of annual leave plus Bank Holidays per annum (pro rata), which increases with length of service up to 30 days.

· Meals provided at the Approved Premises by an in-house Chef, who will cater for all dietary requirements. 

Job Description

Main Duties and Responsibilities

Delivery of Services and Standards

· Identify residents that will be remaining in Reading at the earliest opportunity and work with them to prepare for move on, completing needs assessments and support plans.

· Continue to work with residents remaining in Reading for approximately six months post move on to support their successful resettlement into the community.

· Refer women to Alana House and support them to engage with this service.

· Work closely with partner agencies (to include Alana House, Reading Borough Council, Thames Valley Police).

• Engage with residents in a fair and consistent manner, using motivational methods that promote the desired outcomes of compliance and rehabilitation.
• Contribute to the enforcement of non-compliance with the Elizabeth Fry Charity programme, Elizabeth Fry Charity rules, licence and/or bail conditions.
• Contribute to the management of risk of re-offending and serious harm, through the monitoring of residents and liaison with other agencies, e.g. Probation Service, Police and Social Services.

· Liaise with other agencies to ensure that proposed ‘move on’ plans are appropriate, based on the residents’ licence and/or bail conditions and risk profile.

• Work as an effective member of the Elizabeth Fry Charity team, in accordance with agreed requirements and objectives.
• Undertake any other duties requested of you by a Manager, to ensure the Elizabeth Fry Charity is able to function as required.
• Complete all monitoring and evaluation requirements in the necessary timeframe.

Management of Physical Resources

• Ensure that any health and safety and/or building maintenance issues are reported to the appropriate Manager.
• Follow all health and safety, fire and Elizabeth Fry Charity security procedures.

Management of Systems and Information

• Maintain accurate and timely records, using the appropriate case management, assessments and local systems. 
• Maintain residents’ individual files to the required standards.
• Make records available for inspection and/or monitoring, as required.

General

• Undertake training, as required by the Elizabeth Fry Charity.
• Comply with all of Elizabeth Fry Charity policies and expectations.
• Actively engage in team meetings, practice development meetings, appraisal and supervision meeting with the Approved Premises Operations Manager and contribute to the business plan.
• Undertake any other duties requested of you by a Manager to ensure the Elizabeth Fry Charity is able to function as required.

Person Specification

Experience and skills

Essential

Excellent verbal and written communication skills with great attention to detail.

Confidence in using IT systems, including excel and word.

Excellent time management skills.

Desirable

Experience of working with a wide variety of people who have experienced a range of social/personal difficulties.

Knowledge and understanding of the work of the Probation Service and the assessment and management of risk.

An understanding of the challenges facing women who are involved in the criminal justice system.

Personal Qualities and Attributes

Essential

Commitment to the work and values of Elizabeth Fry Charity

High levels of enthusiasm, self-motivation and a “can do” attitude.

Ability to work appropriately within boundaries and to balance issues surrounding care and control.

Flexible approach to work and a willingness to undertake a variety of tasks.

Commitment to equal opportunities and safeguarding.

About The Launchpad Collective

The Launchpad Collective is a refugee-led charity supporting people with lived experience of displacement to rebuild their lives through employment, confidence, and a sense of belonging. Steered by people with lived refugee experience (82% of our team), we create meaningful pathways to work, dignity, and connection.

Many of the people we support arrive in the UK with determination, skills, and professional expertise, only to face systemic barriers that prevent them from accessing employment. Through tailored employability support, one-to-one mentoring, and direct employer engagement, we walk alongside our clients as they rebuild confidence, reclaim agency, and move into work they are proud of.

About the Role

We are seeking an experienced and values-driven Operations Lead to play a key leadership role within The Launchpad Collective. This is an exciting opportunity for a confident, organised, and proactive individual who is motivated by social impact and committed to improving the lives of refugees.

As Operations Lead, you will oversee the smooth running of the organisation, manage people and departments, and support the senior leadership team to ensure our programmes are delivered effectively and sustainably. You will be a motivational leader who is respected by the team, bringing strong people skills, patience, and kindness to your work.

This role requires someone with several years’ experience in operational management and people leadership, who thrives in a fast-paced, mission-driven environment.

We particularly welcome people with lived experience of seeking sanctuary in the UK. For full details of the role and guidance on how to apply, please check the attached job description.

We’ll be hosting an online Q&A session on 14 January, from 11:00am–12:00pm. We encourage potential applicants to register and submit any questions in advance. Here is the registration form https://forms.gle/fqSwCvGw1yHEmM2g6

For full details of the role and guidance on how to apply, please see the attached job description.

The Senior Funding Operations Officer is a key role in the Finance and Funding Operations team, that provides operational and financial support across the organisation. 

The role is responsible for:
 

• Grant and contract management activities, ensuring all grants and contracts are progressed appropriately and systems are kept up to date 
• Liaising with teams, both inside the organisation and externally, to ensure the smooth running of grant processes 
• Managing complex operational administrative issues 
• Assuming joint responsibility with the rest of the Finance and Operations team for: maintaining the accuracy and integrity of the grants management system; preventing fraud; providing cover for absent colleagues when required; and performing any other tasks as may reasonably be required for the team to operate effectively. 

Key Responsibilities

•  Grants management (for Impact on Urban Health, NHS Charities and Special fund grants) 
• Managing the process of ensuring ongoing grant requirements (such as reports and milestones) are met, including producing monthly reports of outstanding requirements, supporting Funding Operations Officers with requesting conditions/reports and following up on these requests when not received, and liaising with internal grant managers regarding persistent issues. 
• Managing the post-award workflow for grants, including production of grant documentation and working with grant managers to establish payment and reporting schedules and updating grant management systems. 
• Carrying out due diligence checks on grant applicants. · Producing and actioning reports to ensure that grant records are accurate and properly reflect the stage each grant has reached, in particular, ensuring grants are closed appropriately and any outstanding funds are written back to enable further grant funding. 
• Provide assistance to the Funding Operations Officers with queries regarding post-award processes. 
• Support grant managers with the monitoring of complex grants and portfolios, ensuring compliance with terms and conditions. 
• Ensuring clear audit trail of approval of awards and conditions to ensure efficient execution of grant agreements and payment of grant instalments. 
• Reviewing investment papers for Impact on Urban Health projects 
• Processing of all charitable spend ensuring compliance with grant agreements Contract management  
• Carrying out due diligence checks on new contractors. 
• Maintaining appropriate records in relation to service contracts, including adding and updating contract records on internal systems. 
• Processing of all charitable spend ensuring compliance with signed contracts Special purpose fund management 
• Supporting communications with fund holders, including writing and distributing newsletters, and drafting key messages as required. 
• Providing assistance to Funding Operations Officers with complex queries and management of spending commitments and related invoices. 
• Managing queries from Guy’s and St Thomas’ NHS Foundation Trust Finance staff and fundholders in relation to invoice payments.
• Authorisation of Special Purpose Fund expense claims and invoices in absence of Funding Operations Manager. General 
• Providing cover for the Funding Operations Manager, as appropriate. 
• Deputising for the Funding Operations Manager at Executive Investment Committee meetings to contribute to the Funding Operations perspective on discussions about grant applications, due diligences and awards. 
• Assist with the development of Salesforce, new or improved processes, and new ways of working through user testing and development of guidance. 
• Ensure grants and contract records are accurately maintained. ·
• Creating and maintaining reports to support effective management of grants and contracts
• Provide absence cover for other Funding Operations team members as agreed from time-to-time. 
• Support induction of new colleagues across the Foundation, and development and dissemination of guidance. 
• Liaising with Guy’s & St Thomas’ NHS Foundation Trust finance staff to ensure all charitable payments for the Trust are made in an accurate and timely way and provide regular updates and reports regarding payments due and invoices received. 
• The post holder will be working in a developing environment and will therefore be expected to undertake other appropriate duties as required for the effective operation of the Foundation. 

Role responsibilities are not exhaustive, and you would be reasonably expected to take on wider tasks that are commensurate with the level of your role. 

Skills, abilities, and attributes: 
 

• Self-starter who is adaptable, works with integrity, and exhibits the Foundation’s enterprising, collaborative, inclusive and delivery-minded cultural and behavioural values.
• Willing to learn and develop new skills, and help to develop the knowledge and skills of peers. 
• Committed to the principle of continuous improvement, with careful attention to detail and due process. 
• Committed to delivering consistent and high-quality customer service to both internal and external stakeholders. 
• Good interpersonal skills and able to effectively liaise with both internal and external communities. 
• Confident in communicating well, both in writing and verbally, and exhibits listening and influencing skills. 
• Problem solving skills, able to use initiative and actively seeks pragmatic solutions.
• Good planning and organisational skills, able to work to multiple prioritised tasks, targets and deadlines, with careful attention to detail. 
• Team player, with an ability to support effective working relationships. 
• A self-sufficient individual, who enjoys the challenge of working with multiple stakeholders and complex systems 

Knowledge, experience, and qualifications: 
 

• Familiarity with grant making and grant management processes. 
• Familiarity with financial concepts around invoicing and grant payments. 
• Able to communicate effectively with others, both verbally and in writing, especially when explaining process. 
• Computer literacy. 
• Experience of grants administration. 
• Experience in financial reconciliations 
• Regular use of database/CRM systems, finance systems and grants management systems.
• Experience using the Microsoft Office suite. Desirable 
• Familiarity with Salesforce or other grant management systems. 
• Some familiarity with health/social care/voluntary sector technical language and organisations. 
• Understanding of contract and supplier management. 
• Experience working within the charity sector. 
• Report development and data analysis skills 

Join an amazing charity that makes a difference for the more than 110,000 adults and children in the UK with a muscle-wasting condition. This is a role where you can really make a difference.​

We are committed to building a diverse and inclusive organisation that reflects the communities we serve. We actively encourage applications from individuals of all backgrounds, particularly those from underrepresented groups including people from ethnic minority backgrounds, LGBTQ+ individuals, and those with lived experience of conditions we represent. We believe that diversity strengthens our work and helps us better support our beneficiaries.​

As part of our safer recruitment and safeguarding responsibilities, this role requires a DBS check and professional/character references. We are committed to inclusion and will consider each application fairly.​​

About you:

Ready to make a real impact?​

Your presence in Northern Ireland could drive change across the nation!​

You will need a flexible approach to your working hours as the role may require some evening and weekend work. ​

You will be central to building relationships, engaging local communities, and driving fundraising initiatives across the region. Being based in Northern Ireland is essential to effectively deliver on the role’s objectives and maintain close connections with supporters and stakeholders.​

You will build relationships and manage both supporters and volunteers within the local community creating an impact by maximising financial contributions and raising awareness of fundraising, for Muscular Dystrophy UK.​

You will be a talented professional eager to step up into a managerial role, we’d love to hear from you.​

This is your chance to lead, inspire, and make a difference where it matters most.​

About us:

Muscular Dystrophy UK is a charity that connects a community of more than 110,000 people living with one of over 60 muscle wasting conditions, and all the people around them. So everyone can get the healthcare, support and treatments needed to feel good, mentally and physically. ​

This is an exciting time to join Muscular Dystrophy UK. We recently launched our new 10 year strategy to transform the lives of people living with muscle wasting conditions. Our vision is clear, a world without limits for people with muscle wasting conditions, and we won’t stop until we achieve it.

Values and behaviours:​

• A positive attitude and approach that reflect the charity’s values.
• Seek opportunities to contribute to the development of the charity.
• A commitment to and an understanding of disability issues, equality, diversity and inclusion.
• Always demonstrate role model behaviour.
  

Benefits:

We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We believe in supporting our people both professionally and personally.​

Alongside a competitive salary, we offer a comprehensive benefits package designed to promote wellbeing, work–life balance, and career development. Our offer range of benefits includes great pension contributions, life insurance, cycle scheme, health cash plan, employee assistance programme, instant retail and events discounts, and much more...

Location: Home based 

Closing date:  24th January 2026

NB Interviews: We will actively interview and reserve the right to close this advert once we find the right candidate​

Please download the job description to see full role responsibilities

Battersea has entered an exciting phase of innovation and transformation as we embark on the second year of our new five-year strategy. With increased investment in income generation, we are strengthening our team to drive the growth necessary to achieve our organisational goals. This role sits within the Philanthropy, Partnerships & Commercial (PPC) team, made up of Philanthropy & Trusts, Corporate Partnerships & Commercial, Special Events & Stewardship, and Fundraising Operations.

The focus of the Philanthropy & Trusts team is to build a solid base of support through excellent stewardship of existing trusts and major donors alongside cultivation of new prospects, reached through prospect research and the networks of senior volunteers. The key purpose of this Philanthropy Manager is to meet both financial and strategic KPIs in order ensure the long-term health of the Philanthropy pipeline. They will do this by personally managing a portfolio of key individual relationships as well as line-managing the Philanthropy Officer to deliver against their targets. This role, together with Battersea’s other Philanthropy Managers, will also work closely with senior leadership, senior volunteers and other individuals to open up networks and introduce new major donors to Battersea.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year
• Discounted gym memberships and cycle to work schemes
• Employee Assistance Programme and access to Wellbeing Resources
• Generous pension contributions - up to 10% employer contribution
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
• Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Acceptable use of AI:

At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.

To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.

Closing date: 21st January 2026
Interview Date(s): Interviews will be taking place on a rolling basis. Early applications are encouraged, as the role will be closed once filled.

All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received. For full details on the role, please download the recruitment pack.