Operation manager jobs in london

Join our charity as Membership Operations Administrator, helping us to support teachers, champion great teaching and raise the status of the profession by supporting the charity’s membership operations and providing great customer service for current and prospective members. 

Unfortunately we are unable to consider applicants based outside of the UK at this time.

For an audio description of this role, please visit our website - https://chartered.college/join-the-team/

Job Title: Membership Operations Administrator

Reports To: Membership Operations Manager

Salary: £26,500 per annum (FTE)

Contract: Permanent, part-time

Hours: 21 hours per week, we offer some flexibility with hours, although the working week must include  Mondays

Benefits: Flexible working, generous annual leave, 8.5% employer pension contribution, Paycare, individual and team professional development/learning budget. A full list of our benefits can be found in the application pack. 

Based: Office / hybrid. Currently once a week in the office (based in central London) is required. The Membership Operations team are (often, but not always) in the office on a Wednesday

Start date: Ideally the person will be in post on, or short after, 20th January 2026

Deadline and interview: 

• Applications close at 08:00 on Wednesday 10th December 2025 
• One round interview process, involving a task and competency-based interview
• Interviews will be held in person at our London office (WC1N) on Monday 15th December 2025 

We will be reviewing applications on a rolling basis so may interview sooner, if a suitable candidate is identified.

Application: Please apply by uploading your CV and cover letter. Please use the guidance in the application pack when writing your cover letter. We encourage you to apply promptly as we will be reviewing applications as they are received and may complete the process earlier than expected if an excellent candidate is identified at an early stage​.

The Organisation

The Chartered College of Teaching is a charity and the professional body for teachers. We are working to empower a knowledgeable and respected teaching profession through membership and accreditation.

We are dedicated to bridging the gap between practice and research and equipping teachers from the moment they enter the classroom with the knowledge and confidence to make the best decisions for their pupils.

Our activities mainly focus on four key areas:

• membership
• teacher CPD and accreditation
• research, policy and events
• online and print resources

Since opening membership in 2017, we have grown rapidly. In total our work reaches over 40,000 teachers and more than 3.6 million young people. We are a growing and multi-skilled team of 30 people, supported by a Board with a significant track record of experience in a range of fields. Our business plan focuses on growing membership and Chartered Status, strategic positioning of the College in the education sector, and providing meaningful professional learning opportunities for the teaching profession.

The Opportunity

We are looking for a highly-motivated and organised Membership Operations Administrator to join the charity. This is an exciting opportunity for someone who wants to develop their customer service and administrative skills.

Reasons why this role could be great for you:

• You will have autonomy for delivering excellent customer service to our members and offer them a seamless experience, providing timely communications and responses to queries and phone calls
• You enjoy interacting with people and collaborating with colleagues across the organisation and working on a range of different tasks across teams
• You will be helping to grow the professional membership organisation for the teaching profession and be part of the team driving the organisation forward at an exciting time for the future of the College.

Main areas of work

• Manage and respond to queries from members via email and telephone, ensuring that you respond professionally and within agreed timeframes
• Support members to access their membership features, including logging on to our online platforms to access courses, content and our online shop
• Manage Group accounts and renewals effectively, including liaising closely with Groups contacts, issuing quotes and invoices
• Ensure that all contact and communications are compliant with relevant data protection and security standards

Additional areas of work

• Provide administrative support during the Fellowship process
• Generate regular reports on membership to inform organisational KPI reporting
• Provide administrative support for the Membership Operations Team
• Alongside your main areas of work, you will also participate in meetings and be encouraged to participate in CPD learning activities and training to maintain and develop your knowledge and skills.

About You

You don’t need to have expertise in absolutely all areas, but we’re looking for someone who is motivated by our mission, enjoys interacting with people on a range of tasks and is passionate about providing great customer service. Systems you would be using include Google Workspace, Salesforce,  Submittable, Zoom and Slack.

Experience and skills

Essential:

• Excellent written and oral communication skills 
• Experience of delivering high quality customer service, managing relationships with customers or other stakeholders and providing an excellent experience 
• Confident user of technology (email, online meeting tools and Microsoft Office / Google Workspace or similar); comfortable with learning new technology systems 
• Experience of working in a busy administration / office role with competing priorities
• Excel and data analysis skills 

Desirable:

• Experience of Salesforce or other CRM systems 
• Knowledge of GDPR and how it relates to the storage, retention and use of personal data 
• An interest in the membership and/or education sector and the support and development of teachers

Why Us?

As an organisation we care deeply about creating a working environment that supports our people to grow personally and professionally. These are reflected in our organisational values which outline the distinctive working culture we are looking to create. In particular, these values are reflected in our commitment to: 

• Flexible working: responsive management, flexible hours, hybrid or fully remote working 
• Professional development, including formal and informal training and support 
• Transparency and ownership: we have an open culture that ensures all staff guide our strategic direction 
• Mental health and wellbeing: access to health and wellbeing advice and health cash plan.

Diversity and inclusion at the Chartered College 

As a growing organisation we are committed to:

• Becoming increasingly representative of the sector and geographies that we operate in
• Providing a positive experience of work as part of an inclusive culture led by our organisational values 
• Maintaining an annual EDI action plan - led by the internal team. 

What to expect from the recruitment process

• All applications are anonymised until the point of interview
• Line Managers trained in recognising bias
• We implement a standardised interview template and competencies matrix for a fair and transparent process
• We intend to interview in person at our offices but will make any necessary accessibility adjustments on request

If you require any adjustments in order to proceed with an application please let us know.

For more information about joining the Chartered College, please see our website.

Your Personal Data

As part of the recruitment process, the Chartered College of Teaching collects and processes personal data relating to job applicants. The organisation is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

Pre-employment checks

All conditional offers of employment are subject to:

• Two satisfactory references
• Proof of qualifications
• Eligibility to work in the UK.

We are an employer committed to the safeguarding of children and young people.

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants. These positions will fall under the overall supervision of the Senior Operations Associate and direct supervision of the Senior Movement Operations Associate.

Please note that this job description covers 3 roles:

1. Operations  Associate Case- Registration Data Integrity
2.  Operations Associate Accommodation and Non-Food Items (NFI)
3. Operations Associate Medical registrations - Mental Health Assessment (MHA) and Global Mental Health Assessment Tool (GMHAT)

We require all applicants to mention in their cover letter which one of these roles, they wish to apply for.

For more details about the role and how to apply, please visit our website: https://unitedkingdom.iom.int/careers

The Role
The Law Society of England and Wales is looking to recruit an experienced Member Engagement Manager to join our Membership Engagement & Services Team. Working in collaboration with internal and external stakeholders, the role will be responsible for developing and co-ordinating the delivery of tailored membership services and engagement programmes that deliver increased awareness, take-up and satisfaction with the member offer. The successful candidate will also be responsible for identifying and developing ways to improve members' experiences and needs via our products and services.

What we're looking for
You have experience researching and analysing market or member needs and using these insights to improve services, products or experiences.
You can produce high quality content and engagement activities such as seminars, webinars, videos, e newsletters and written communications, and have led their design and delivery for large and diverse audiences.
You communicate clearly and effectively, both in writing and in person.
You bring strong project management and prioritisation skills and can balance multiple workstreams while maintaining both strategic focus and attention to detail.
You also have excellent interpersonal and stakeholder engagement skills, with the ability to build relationships, influence others and bring stakeholders together around shared goals.

What's in it for you

This is an excellent opportunity to work with contemporary thinkers in a progressive membership organisation. The successful candidate will join a strong and collegiate membership engagement team and a brand with a reputation for excellence and legal expertise, committed to promoting equality, diversity and inclusion, and a culture of trust, clarity, excellence and respect.

The role is office-based though we embrace hybrid working. We currently work to a team charter where we work together from the office two days per week, or more as needed. There is a generous flexible benefits package, a friendly and supportive working environment and the opportunity to develop your career within a professional organisation.

Please note: if you are an internal applicant, Pay Policy will apply.

The Law Society represents solicitors in England and Wales. From negotiating with and lobbying the profession's regulators, government and other decision makers, to offering training and advice, we're here to help, protect and promote solicitors.

Temporary Fundraising & Volunteer Database Manager
£27.47 per hour + holiday pay
Full-time | Hybrid | Hampton-based charity
Raiser's Edge NXT essential

I’m supporting a fantastic charity with the recruitment of an interim Fundraising & Volunteer Database Manager. This is an ongoing temporary role offering the chance to make a real impact by improving data processes, reporting, and supporter engagement across the organisation.

You’ll be the go-to expert for all things Raiser’s Edge NXT, ensuring the accuracy, integrity and effective use of the fundraising and volunteer CRM.

Key responsibilities

• Lead on database management, ensuring smooth data processing, cleansing and housekeeping.
• Oversee system integrations, connecting the CRM with donation platforms, the website and finance systems.
• Produce regular and ad hoc reports, with advanced Excel skills essential (SQL experience a bonus).
• Manage data selections, segmentation and mailing lists to support high-quality fundraising and marketing activity.
• Deliver training and guidance on Raiser’s Edge to staff and volunteers.
• Support month-end processes for the Finance team.
• Drive system improvements, upgrades and automation across data workflows.

About you

• Experienced Fundraising Database Manager with hands-on Raiser’s Edge NXT experience.
• Strong understanding of data administration, data quality and CRM best practice.
• Highly analytical, with excellent problem-solving skills.
• Able to work collaboratively with fundraising, finance, comms, volunteering and care teams.
• Confident producing reports and communicating technical concepts to non-technical users.
• Proactive, organised and comfortable managing multiple priorities.

If you’re an experienced Raiser’s Edge specialist looking for your next interim opportunity, I’d love to hear from you.

Applications will be reviewed on a rolling basis, so please apply without delay. 

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Finance Manager
Are you an experienced finance professional looking for a role where your expertise genuinely shapes the success of a mission-driven charity? If so, this Finance Manager opportunity could be the ideal next step.

London/Hybrid | Permanent | 35 hours per week
Salary: £44,356–£48,397 (London) / £40,072–£44,114 (Outside London)
Line management: Finance Assistant

About the Organisation
You will be joining a national charity with an ambitious vision and a strong commitment to positive social impact. The organisation is growing its programmes, strengthening its financial resilience and investing in improved systems—including the continued rollout of Business Central.
The culture is collaborative, committed and values-led. Teams work closely together, with finance playing a central role in enabling confident decision-making and responsible use of funds. The charity offers a supportive hybrid model, with a minimum of one day per week in the London office.
About the Finance Manager Role
As the Finance Manager, you will lead the day-to-day finance operations across both the charity and its trading subsidiary. You’ll take ownership of management accounts, financial controls, VAT, Gift Aid, audit preparation, and system improvements—all while supporting colleagues through a helpful, professional and service-focused approach.
This is a role for someone who enjoys variety, thrives in a collaborative environment and is motivated by strengthening financial systems and processes to support long-term organisational health.

What You’ll Be Doing
• Manage day-to-day finance operations, maintain strong financial controls, and oversee the Finance Assistant.
• Produce accurate monthly management accounts, deliver financial insight, and enhance reporting and dashboards.
• Improve financial systems and processes (including Business Central) and support colleagues with training and guidance.
• Lead VAT, Gift Aid, compliance activities, and keep financial policies, controls, and regulatory requirements up to date.
• Support budgeting, forecasting, audits, statutory reporting, and provide broader organisational finance support and training.

About You
You’ll succeed in this role if you’re confident with financial systems, calm under pressure and able to translate numbers into clear, meaningful insight.
Essential Experience
• ACCA/CIMA qualified, part-qualified, or qualified by experience.
• Experience working in a charity or similar organisation.
• Strong knowledge of financial operations including ledgers, reconciliations, controls and month-end processes.
• Understanding of Charity SORP and statutory accounts.
• Experience with VAT—including charity and trading contexts—and Gift Aid.
• Proven ability to produce management accounts with commentary.
• Experience improving systems or processes; Business Central experience is desirable.
• Strong analytical and communication skills, including the ability to influence non-finance colleagues.
• Experience supervising or coaching team members.
• Excellent planning, prioritisation and attention to detail.
• Commitment to equality, diversity and inclusion.

How to Apply
If you are interested in applying for the position of Finance Manager through TPP Recruitment please do so by sending your CV to [email protected]

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Examinations Coordinator – Temporary Contract
ASAP start – until July 2026 | £20.47 per hour | Hybrid (40% office / 60% home)
Location: London

Are you a highly organised, systems-savvy professional with experience in project delivery and operations? We’re supporting a professional membership organisation to recruit a temporary Examinations Coordinator to join their team. This is a hands-on role combining operational delivery, systems development, stakeholder management, and line management of a small team.

What you’ll do

• Coordinate the delivery of cyclical professional examinations, occurring several times per year.
• Provide line management and development support for two team members.
• Lead on system improvements and management, including booking systems, CRM platforms, and workflow tools.
• Support strategic delivery, budgeting, and planning for examinations.
• Manage candidates requiring adjustments and coordinate assessment boards.
• Undertake audits, investigations, and data analysis projects to improve team processes.
• Maintain strong relationships with internal and external stakeholders to ensure smooth operations.
• Occasionally travel within the UK, including possible overnight stays and weekend support.

About you

• Experience working with online systems and supporting system development (CRM, Zendesk or similar)
• Strong operational, project, and process improvement skills
• Excellent communication and stakeholder management skills
• Confident line manager of a small team
• Ability to work independently, manage competing priorities, and meet tight deadlines
• Attention to detail and a proactive, solutions-focused mindset

Desirable:

• Knowledge of assessments/exams or logistics of multi-centre events
• Previous line management experience

Contract Details

Start date: ASAP

Contract: Temporary until July 2026

Hours: Full-time

Pay: £20.47 per hour

Hybrid: 40% office / 60% home

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Temporary Fundraising & Volunteer Database Manager
£24.72 per hour + holiday pay
Full-time | Hybrid | Hampton-based charity
Raiser's Edge NXT essential

I’m supporting a fantastic charity with the recruitment of an interim Fundraising & Volunteer Database Manager. This is an ongoing temporary role offering the chance to make a real impact by improving data processes, reporting, and supporter engagement across the organisation.

You’ll be the go-to expert for all things Raiser’s Edge NXT, ensuring the accuracy, integrity and effective use of the fundraising and volunteer CRM.

Key responsibilities

• Lead on database management, ensuring smooth data processing, cleansing and housekeeping.
• Oversee system integrations, connecting the CRM with donation platforms, the website and finance systems.
• Produce regular and ad hoc reports, with advanced Excel skills essential (SQL experience a bonus).
• Manage data selections, segmentation and mailing lists to support high-quality fundraising and marketing activity.
• Deliver training and guidance on Raiser’s Edge to staff and volunteers.
• Support month-end processes for the Finance team.
• Drive system improvements, upgrades and automation across data workflows.

About you

• Experienced Fundraising Database Manager with hands-on Raiser’s Edge NXT experience.
• Strong understanding of data administration, data quality and CRM best practice.
• Highly analytical, with excellent problem-solving skills.
• Able to work collaboratively with fundraising, finance, comms, volunteering and care teams.
• Confident producing reports and communicating technical concepts to non-technical users.
• Proactive, organised and comfortable managing multiple priorities.

If you’re an experienced Raiser’s Edge specialist looking for your next interim opportunity, I’d love to hear from you.

Applications will be reviewed on a rolling basis, so please apply without delay. 

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Our client is a leading independent funder. 

They aim to improve our natural world, secure a fairer future and strengthen the bonds in communities in the UK. 

The foundation provides c. £50million annually in grants to organisations and initiatives with brilliant ideas who share their goals. They also provide social and impact investment for organisations with the aim of creating social and environmental impact.

Their strategy focuses on three interdependent aims: improving Our Natural World; tackling injustice to deliver A Fairer Future; and nurturing Creative, Confident Communities. They also want to play a more active role by using a range of tools to effect change. In addition to funding, this includes convening and brokering alliances, commissioning research, and using its influence to achieve its goals.

Prospectus is delighted to be working with the foundation to recruit a Funding Operations Administrator on a full-time basis. This role will be key member of the Operations Team and will offer broad administrative support to the foundation in all aspects of its work.

A hybrid working model is in place which entails working at least 2 days per week in their office in Kings Cross (Tuesdays and Wednesdays) and the remainder flexibly working from home if you wish (although this role may sometimes require additional office-based days for special meetings or events).

The role:
This role contributes to the delivery of the foundation’s strategy by providing comprehensive support to the resources, operations and funding teams, ensuring smooth and efficient running of the organisation.

This is a very broad role which will provide essential input to processes right across the organisation and will be rooted in excellent customer service principles, effective communication and genuine teamwork and collaboration.

It will range from arranging meetings rooms, reception duty, preparing reports for Trustee meetings and arranging and minuting meetings and helping with the logistics of convening events and seminars. It will also involve data input, analysis and reporting using the Salesforce Database, supporting the funding team with Salesforce day-to-day queries and carrying out initial eligibility assessments of initial expressions of interest from organisations interested in applying for funding.

The culture at the foundation is collaborative and nurturing, so working closely with colleagues to share ideas and learn from each other will be essential in this role.

The person:
The successful candidate will have experience of working in a busy office-based environment with experience of working with CRM databases and providing excellent customer service both internally and externally.

This person will be highly organised and will have a great eye for detail whilst being naturally helpful by nature and willing to get involved. There is plenty of room for development, so someone who is keen to learn and develop new skills in addition to bringing their own creativity and enthusiasm to the role will be important.

Strong IT skills, systematic and methodical, this person will be a natural problem solver and good at multi-tasking and meeting deadlines. They will also be a good communicator both verbally and in writing with the ability to see the bigger picture. Having a strong vision on how crucial effective administrative support work is to ensuring an organisation meets its charitable objectives and provides an outstanding service to its grantees and stakeholders.

This person will be a real team player whilst being able to work under their own steam, in a fast-paced environment.

This interesting role represents a fantastic opportunity for someone with the right skills and experience to learn and develop within one of the leading funders in the UK.

The foundation believes that a greater diversity of views, skills, and lived experience will help generate better ideas, and will lead to better decision making.  We want to encourage applicants with a diverse range of backgrounds to apply.  In particular, those with lived experience of racial inequity, disability, or poverty.

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants. 

This position will fall under the overall supervision of the National Resettlement and Complementary Pathways Officer and direct supervision of the Senior Operations Associate.

For more details about this role, please visit our website: 

Head of Finance and Corporate Services

Make your next step a meaningful one.

This is an opportunity for an experienced finance professional to step into a senior role with purpose. The charity is growing, investing in its future and looking for a skilled and proactive leader to shape finance, strengthen operations and support long term sustainability.

Location: Billericay, Essex

Salary: £50,000 to £55,000

Contract: Full time, Permanent (flexible options available) Hybrid working

 

About the Role

This is a fantastic opportunity for someone ready to take their first step into a Head of role, or an established manager looking to make more of an impact. You will report directly to the Director responsible for Corporate Services and work closely with the Chief Executive, Trustees and senior team.

You will take ownership of all areas of finance including planning, reporting, controls, systems and compliance. You will also provide leadership to the Hydropool and Maintenance Managers, ensuring safe, efficient and cost-effective operations.

It is a varied role where you will lead financial strategy, improve processes, and play a key part in organisational growth and service development.

What You Will Do

• Lead financial planning, management and reporting
• Produce budgets, management accounts and forecasts
• Advise senior leaders and Trustees on strategy and performance
• Improve financial systems, controls and processes
• Oversee facilities and maintenance operations
• Manage the commercial performance of the hydropool service
• Line manage a small, dedicated team

About You

You are a qualified accountant (ACA, ACCA, CIMA or CIPFA) with strong financial management skills and the confidence to communicate clearly at all levels. You do not need to have worked in a charity before. What matters is that you bring:

• Excellent financial reporting and analysis skills
• Experience improving systems, processes or controls
• The ability to explain financial information to non-financial colleagues
• A proactive, curious and collaborative approach
• Strong communication and relationship building skills

What’s on Offer

• A senior, high-impact role in a values driven organisation
• Flexible working options and a supportive culture
• Blue Light Card and Cash Health Plan
• Employee Assistance Programme
• Free on-site parking
• Ongoing professional development and training
• Pension scheme

If you are a finance professional looking to lead with purpose and influence meaningful change, we would love to hear from you.

Other roles you may have experience of could include Finance Manager, Financial Controller, Senior Finance Business Partner, Finance and Operations Manager or Head of Finance. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Goodman Masson are delighted to be partnered with The Scouts to recruit for an Interim Financial Controller on a 12 month Fixed Term Contract (MAT cover). 

The Scouts actively engages and supports young people in their personal development, empowering them to make a positive contribution to society. 

As their Financial Controller, you will lead the Financial Accounting and Payroll team. This hands-on, strategic role requires a leader capable of driving operational efficiency in transactional accounting while managing the complexity of statutory reporting, audit, and internal control frameworks.

Key Responsibilities: 

• Oversee all day-to-day accounting operations (AP, AR, GL, Banking) and drive efficiency. Ensure the integrity, controls, and continuous improvement of all finance systems.

• Be the primary lead for the production of annual statutory accounts and the management of the year-end audit. Ensure full compliance with tax obligations (VAT, Corporation Tax) and external regulations.

• Design, implement, and maintain a robust and effective internal control framework, ensuring processes are documented and controls are strictly followed.

• Lead cash flow management, debt collection, liaise with investment managers, and report on compliance with the financial reserves policy.

• Manage and motivate the Financial Accounting Team and oversee the Payroll Operations Manager, ensuring an accurate, timely, and compliant payroll and pensions service.

• Act as a key advisor to employees and trustees, specifically managing the fixed asset register and partnering on capital expenditure budgets.

Essentials: 

• A recognised, full Professional Accounting Qualification (ACA, ACCA, CIMA).

• 5-10 years' Post-Qualification Experience (PQE) in a senior financial accounting or audit position with a demonstrable track record of success in managing complex financial operations.

• Experience working within a charity environment and strong knowledge of charity SORP. 

• Proven experience in statutory accounts production, managing audits, implementing strong internal controls, and overseeing transactional teams.

• Strong change management skills and a passion for driving continuous process and system improvements.

Salary is up to £68,000 + Excellent Benefits. 

The Scouts are based in Gilwell Park, Chingford, London. Hybrid working with 2 days per week in the office. 

Advert closes on Friday 12th December. Applications will be reviewed on a rolling basis. 

About the role

This is an exciting opportunity to take a leading role in the day-to-day operations of UWLSU’s food and beverage outlets, supporting an award-winning, student-led organisation. As Food & Beverage Outlet Manager, you will help deliver a high-quality service across our outlets, ensuring consistency, efficiency, and an excellent customer experience.

You’ll refine our service offer, support the delivery of catering for private and in-house events, and work closely with a team of full-time and student staff to create a welcoming and engaging environment. Whether leading a busy shift or contributing to improvements across our commercial operations, your work will directly enhance the student experience and strengthen our community.

This role combines operational leadership with hands-on service delivery. You will set high standards, empower staff, and ensure our outlets run smoothly, safely, and in line with regulations. If you’re an organised, people-focused professional with a passion for hospitality, we’d love to hear from you.

What you’ll be doing

You will oversee daily operations across multiple outlets, ensuring a consistent, high-quality service. Key duties include supervising staff, managing rotas and training, supporting stock control and purchasing, monitoring KPIs, and contributing to commercial improvements. You’ll help deliver catering for events, maintain compliance with Health & Safety and Food Safety standards, and engage with students and customers to continuously improve our services.

The working hours for this role are usually between 0730 and 1800, Monday to Friday on a rota basis but there will be occasional work outside of these times.

What we’re looking for

You’ll be hardworking, organised, and confident in leading or coordinating service. You will bring experience in a food and drink environment, strong teamwork skills, the ability to work under pressure, and a commitment to equality, diversity, and inclusion. Most importantly, you’ll understand that the Students’ Union exists to support and empower its members.

Interview date: Tuesday 16th December 2025, with ideally a start date w/c 5th January 2026
Please note: We may close this vacancy early if suitable candidates are identified at an early stage.

Job Title: Programme & Project Manager - Transformation

Reports to: Managing Director - Transformation

Employment Type: Full-time

Grade: Manager - Senior

Salary: £60,000 to £67,000 per annum

Contract: 18 - month fixed term contract with possibility of becoming permanent

Location: Hybrid - London, EC1Y and remote split

About Better Society Capital (BSC):

Better Society Capital (BSC) is the UK's leading social impact-led investor. Our mission is to grow the amount of money invested in tackling social issues and inequalities in the UK; we do this by investing ourselves and enabling others to invest for impact too. 

Since 2011, we have helped the social impact investment market grow twelve-fold to over £10 billion. This capital has financed social purpose organisations tackling everything from homelessness to mental health and fuel poverty.  BSC manages £634m of its own investments as well as acting as portfolio manager for the Schroder BSC Social Impact Investment Trust (SBSI) managing its £83m portfolio. BSC is about to implement its next five-year strategy in 2026, which will offer new opportunities to target social issues at a national scale.

The opportunity:

We are looking for an enthusiastic individual with proven programme and project management experience to support delivery of a series of organisational change projects that are central to equipping BSC to deliver our mission in the future.

Our organisational development has three main pillars: - Embedding a new strategy and effective decision-making around its implementation - A programme to transform our digital and data capabilities - Embedding new organisational values and a re-energised common approach to people management and development

This is a varied role that requires a logical and thoughtful approach to multiple work streams with rigour and purpose in a timely and professional manner. We celebrate innovation and this role would suit someone who is excited by making systems work well, suggesting recommendations for adaptation and improvement, and who is comfortable with working across multiple teams, stakeholders and deadlines.

We are committed to every team member’s learning and development which makes this role well suited to someone who is keen and curious to learn new things and develop new skills.

What you will do:

Effective project management of key elements of the “Essentials” data and digital transformation programme:

o Support the Managing Director – Transformation in the standing up and continuous operation of a Minimum Viable Governance framework, ensuring adherence to the protocols you establish.

o Drive Iterative Planning & Adjustment: Maintain and continuously update the integrated programme plan, rapidly facilitating adjustments in project direction and scope as learnings emerge from Workstream Leads and the investment team.

o Act as the dedicated PMO Execution Lead for the entire Essentials Programme, providing centralised control, reporting, and rigour across all five Workstreams.

o Supporting the Managing Director – Transformation and the leads of all the programme workstreams in co-ordinating activities and keeping the whole programme on track

o Establishing and operating systems to track the realisation of benefits from the programme

o Ensuring that key choices and decisions are escalated to the right forums at the right time

o Establish effective technology and systems to support programme management

Effective project management of strategy implementation:

oSupporting the Managing Director – Strategy operationalising key aspects of our 2026-30 strategy

oEstablishing and embedding systems within teams to track and the progress of priority projects and cross-BSC initiatives aligned to our new strategy

oEstablishing and operating a quarterly process for reviewing progress against goals for priority projects to support effective prioritisation and allocation of resources in line with organisational priorities  

oWorking with the Strategy MD to ensure effective communication around strategy implementation, progress and decision making across the senior team

Effective management of people initiatives:

o Supporting the Managing Director – People and Talent in the roll-out of a revised “BSC Way” of people management and new BSC values – helping co-ordinate and sequence activities

o Supporting the People and Talent team in implementing effective tracking and management systems for reporting on progress

o Supporting the Senior Management Team EDI Champion in leading the Equity, Diversity and Inclusion Steering Group to drive our EDI work and report on its progress

Integration Management & Investment Alignment:

o Serve as the central liaison and integration manager Investment Team projects

o Enforce Transformation Standards: Proactively ensure the cross-company project delivery aligns with the Essential Programme strategy to maintain programme coherence.

What you will bring:

Qualifications & Experience

Essential:

• Experience operating within a rapidly maturing PMO environment, specifically acting   as the execution support function for a senior transformation leader.

• Demonstrable experience of end-to-end project management across multiple complex projects and programmes of delivery at pace

• Experience of supporting change management processes and projects

• Demonstrable commitment to improving people’s lives in the UK.

• Demonstrable experience of strong stakeholder management and interpersonal skills

• Experience and confidence using technology (and AI tools) to enable effective project delivery.

• Confident and competent use of Microsoft Office

Desirable:

• Experience of working within the financial services, charity or social enterprise sector

• Experience of technology-enabled change programmes and/or HR/people development programmes

• Experience of broader software platforms, for example Salesforce CRM and project management tools

Skills, Abilities and Attributes

• Excellent project management, time management and organisation skills

• Operational Rigour & Governance Execution: Proven ability to implement and enforce project controls (risk, issues, decisions, reporting) defined by senior leadership, ensuring compliance across workstreams.

• Data-Driven - Exceptional skill in collecting, synthesising, and visually representing project data (progress, risk, benefits) to support effective leadership team decision-making.

• Influence without Authority: Superior skill in managing senior stakeholders, including the five Workstream Leads and the Investment Project Manager, to ensure adherence to standards and timely delivery of inputs

• A collaborative team player with strong communication skills and ability to establish excellent working relationships internally and externally

• Enthusiastic, proactive and curious to learn new things and develop new skills

• High levels of accuracy and attention to detail

• Strong research and analytical skills

• Good at finding innovative solutions to problems

• Excellent judgement, discretion and utmost integrity

• Excellent written and oral communication skills

• Prioritises effectively and takes ownership of tasks

• Flexible & thrives in a dynamic and varied role

Embody Better Society Capital core values:

Ø  Purposeful –We are passionate and energetic in our work to bring about our long-term vision of a thriving social investment market that enables positive social impact.

Ø  Pioneering Spirit - We give our team the autonomy and flexibility to be entrepreneurial and creative. We have the courage to push boundaries and a restless drive for change

Ø  Openness - We listen, learn, experiment and collaborate.  And we are adaptive and flexible in responding to what we learn.

Ø  Rigorous - We take a rigorous approach in all we do.  We expect the highest standards and continually strive for excellence

Ø  Respectful - We are genuine in both our approach and aspiration.  We value each member of our team and our partners for what they bring.

Don’t meet every requirement? Studies have shown that women and people from racialised communities are less likely to apply to jobs unless they meet every single qualification. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Other terms

Location: We are a UK-based business with an office in the Old Street area of London, accessible via a number of public transport links. Colleagues typically spend 40% - 60% of their working hours in the office, and the remainder from home. However, the exact requirements for this role can be discussed at interview. We hope that this working pattern encourages Better Society Capital employees to achieve a healthy balance between work and personal life, as we adapt to the needs of our diverse workforce.

Right to work: Candidates need to have the existing right to work in the UK

Equality, Diversity and Inclusion: Better Society Capital is committed to being a diverse organisation that is truly representative of the communities we serve. We therefore welcome applications from candidates of all backgrounds, particularly those under-represented in the social impact investment sector (e.g. people from LGBTQIA+, racialised, disabled, or under-served communities).

We are an equal opportunities employer with an inclusive environment where all employees can contribute to their fullest potential. We want every colleague to be able to deliver their work with dignity, equality, comfort and independence. Our office is fully accessible with step-free access and an open-plan set up. We are open to accommodation requests regarding assistive technologies, accessibility tools, flexible working or any other reasonable adjustments that will make working or visiting here more accessible for you. If you have a disability or other access needs and require any support to assist you through the recruitment process, please get in touch.

How to apply:

Closing Date:  11.59pm on Sunday 7th December 2025

Please apply via Applied which is designed to minimise unconscious bias in recruitment. You will be asked some work-based questions which are reviewed anonymously by the hiring panel. Please note, while you will upload your CV, it will not be viewed by panel members at this stage, so we ask that you give full consideration to each answer.

NB we screen for answers generated by Gen AI. To get a 5 star score, we ask that your Applied answers are authentic and reflect your own knowledge, skills and motivations.

Interviews

• Round 1 interviews will be held w/c 15 December 2025

• Round 2 interviews will be held w/c 5 January 2026

As a Disability Confident employer, we guarantee an initial telephone interview for all candidates with disabilities who meet the minimum criteria for the job. We are defining a disability in accordance with the Equality Act 2010, as a person who has a physical or mental impairment, and the impairment has a substantial and long-term adverse effect on their ability to carry out normal day-to-day activities. You will be asked in your Applied application whether this applies to you.

If you have a disability or other access needs and require any support to assist you through the recruitment process, please get in touch.

You can find out more about our recruitment approach here

Partnerships Manager: Grantmakers 

Reports to: Executive Director  
Contract: Full-time  

Role Purpose  

As Partnerships Manager: Grantmakers, you will lead the development and delivery of HOST’s Hosted Grantmaking service — ensuring that funders can move resources quickly, safely, and transparently to the people driving change.  

You will oversee funder relationships and hosted grantmaking delivery, building systems that ensure clarity, compliance, and care at every stage. Working closely with the Delivery Circle, you’ll strengthen due diligence, grant management, and reporting processes — enabling funders to trust that every pound achieves its intended impact.  

In order to respond to growing demand, you will build and manage the Hosted Grantmaking Community Support Team and liaise and coordinate with the Delivery Team, ensuring HOST has the capacity and expertise to meet growing global demand for hosted funds.  

This role is central to HOST’s ambition to become a trusted backbone for civil society infrastructure — connecting funders and change-makers through integrity, efficiency, and shared purpose.  

  

Core Responsibilities  

1. Hosted Grantmaking Leadership  

Lead the delivery and growth of HOST’s Hosted Grantmaking service, working closely with the Executive Director, Operations Director and other Partnership Managers, ensuring alignment between funder expectations, hosted partner needs, and internal delivery capacity.  

Co-design and coordinate the Hosted Grantmaking Delivery Team, coordinating with the Delivery Circle (Finance, Due Diligence, and Legal) to ensure seamless grant operations.  

Strategic oversight of hosted grantmaking cycles — from application to disbursement and reporting — ensuring accuracy, speed, and compliance in delivery.  

Reporting cadence: Monthly Hosted Grantmaking performance report to Executive Director and Operations Director.  

  

2. Hosted Grantmaking Community Support and Relationship Management  

Build and lead the Hosted Grantmaking Community Support Team, ensuring all funders and hosted funders receive consistent, proactive, and informed communication.  

Strengthen HOST’s funder community by developing engagement pathways, events, and resources that deepen relationships and mutual learning.  

Maintain high standards of care, responsiveness, and accountability across all funder interactions.  

Reporting cadence: Monthly funder community and relationship management summary.  

  

3. Due Diligence and Grant Facilitation  

Work with the Delivery Circle, Grants Manager, and Partnerships Manager: Funders to deliver due diligence processes that are rigorous, efficient, and scalable.  

Ensure all funder agreements, compliance documentation, and grant records are accurate, up to date, and audit-ready.  

Support the development of clear SOPs for due diligence and hosted grantmaking workflows in collaboration with the Legal Lead and Operations Team.  

Reporting cadence: Monthly compliance and due diligence report.  

  

4. Funder Relationship Stewardship and Growth  

Support the Partnership Team to manage relationships with key funders and philanthropic partners, ensuring HOST is recognised as a trusted, transparent delivery partner.  

Develop funder engagement plans and manage the funder relationship lifecycle from onboarding through renewal.  

Identify new funder opportunities aligned with HOST’s mission and facilitate introductions for the Partnerships Director and Executive Director.  

Reporting cadence: Quarterly relationship development review.  

  

5. Reporting and Communications  

Oversee funder reporting and impact communications, ensuring accuracy, timeliness, and alignment with HOST’s tone of voice.  

Work with the Engagement Team to produce funder updates, case studies, and inputs to the HOST Impact Report.  

Ensure funders and partners understand the value, integrity, and impact of HOST’s services.  

Reporting cadence: Quarterly reporting and communications alignment.  

  

6. Systems and Process Development  

Maintain clear funder and grant records across ClickUp, Zendesk, and CRM systems.  

Develop and maintain SOPs for Hosted Grantmaking, funder engagement, and due diligence workflows.  

Ensure consistent alignment between partnership data and financial reporting.  

Reporting cadence: Quarterly systems and SOP review.  

  

7. Risk, Compliance, and Escalation  

Identify and escalate financial, operational, or reputational risks associated with hosted grantmaking or funder engagement.  

Collaborate with the Legal Lead, Delivery Team, and Executive Director on mitigation actions and documentation.  

Contribute to HOST’s monthly organisational risk report.  

Reporting cadence: Real-time escalation; monthly consolidation.  

  

8. Collaboration and Cross-Team Development  

Work with the Partnerships Manager: Funders to align Hosted Grantmaking within HOSTs wider donor engagement.   

Work with the Partnerships Manager: Changemakers to align Hosted Grantmaking with the Hosted Partner Journey.  

Collaborate with the Training Lead and Data Analyst to integrate learning, performance, and impact insights into service design.  

Contribute to the continuous improvement of HOST’s partnership management framework.  

Reporting cadence: Quarterly service development meeting.  

Key Relationships  

Internal: Executive Director, Operations Director, Partnerships Manager: Funders, Partnerships Manager: Changemakers, Finance, Legal, Operations, Communications, Data Analyst, and Training Lead.  
External: Funders, philanthropic networks, and hosted grant recipients.  

Required Experience 

• 5–8 years’ experience in funder relations, partnerships management, or programme delivery within the not-for-profit, social enterprise, or philanthropic sectors. 

• 3–5 years’ experience overseeing grantmaking, regranting, or fund distribution programmes, ideally across multiple geographies or funder types. 

• Proven ability to manage and grow funder relationships, including institutional, philanthropic, or high-net-worth funders. 

• Demonstrated experience leading or building a small team, with responsibility for coaching, supervision, and performance management. 

• Strong background in due diligence, compliance, and risk assessment, particularly in relation to funder funds and hosted grantmaking. 

• Proven success developing and maintaining systems, SOPs, and cross-team coordination for complex funder or grant processes. 

• Experience managing financial reporting and data-driven insights to meet funder and audit requirements. 

• Excellent written and verbal communication skills, with the ability to deliver confident, values-aligned communications to funders and partners. 

• Strong organisational and project management skills — able to balance multiple grants, deadlines, and stakeholders effectively. 

• Experience working with CRM and project management platforms (e.g. ClickUp, Zendesk, Salesforce, or similar