Operation manager jobs in London

We’re looking for someone passionate about community engagement to help build and strengthen relationships across Medway and Swale. In this role, you’ll connect with local audiences, carry out research to reach new communities, and collaborate with our team to deliver an inclusive and inspiring cultural programme.

Key Info:

● Full-time, 5 days per week (37.5 hours), and due to the nature of this programme, some weekend and evening work will be required
● Hybrid working with a minimum of 2 days per week in the Chatham-based Ideas Test office and regular travel to events/meetings at other locations.
● Salary: £28,000
● Holidays: 25 days holiday per year plus bank holidays.

As Audience Engagement Officer, your role will be to liaise, communicate and deepen relationships with our local communities. You will also carry out the necessary research and monitoring to reach our target audiences. You will work closely with the whole team, as we deliver a compelling, inclusive cultural programme for and with the people of Medway and Swale. We are seeking someone who shares our commitment to socially engaged practice and co-creation. Our work spans multiple art forms and ranges from small, intensive programmes to large-scale public works. We want to create authentic, impactful work with communities over the long term, experimenting and learning as we go. 

Key responsibilities:

• Working with Ideas Test Senior Producers to engage people in our neighbourhood programmes.

• Attend Ideas Test’s events: providing practical support to ensure a quality event, carrying out surveys and encouraging people to join the mailing list.

• Develop and maintain good relationships with community advocates and partners

• In collaboration with the Operations Manager and external evaluator, ensure that audience capture data and evaluation materials are collected and input.

• Maintain a social media presence with active engagement across a range of platforms.

• Ensure information about Ideas Test’s event is updated on the website and listed widely online and via newsletters. 

• Attend professional development training and other relevant opportunities

• Attend regular team meetings and contribute to the development and implementation of Ideas Test’s programme.

• Along with the rest of the team, help to develop, test, pilot and share learning across the programme partners and CPP peer learning networks and community networks (evaluation, audience data, models, case studies, toolkits and strategic documents)

• Be an enthusiastic advocate for the organisation and its work.

Essential:

• Excellent interpersonal skills

• The ability to communicate well across a variety of mediums

• The ability to work independently and with team members and partners

• Ability to work effectively under pressure, to multiple deadlines.

• Enthusiasm and commitment to inclusive and socially engaged arts practice

• Experience of using e-marketing / social media channels.

• Experience of managing and submitting online and offline event listings

• A high level of accuracy and attention to detail

• IT and digital skills

• Experience of working in similar or related environments

• Willingness to learn new skills and accept training.

• Prepared to work occasional unsociable hours (evening & weekend).

• Ability to travel across Medway and Swale

Desirable:

• Knowledge of analytic and insight tools to develop reach and engagement across digital platforms

• WordPress or similar content management systems to create, edit and maintain webpages

• Knowledge of Mailchimp, Canva, Adobe

• Knowledge and experience of CRM systems and databases

• Practical knowledge of data protection legislation

• Awareness of social inclusion strategies and issues

Applications must be received by the deadline of 12pm on Monday 18th May.  Interviews Monday 1st June. 

The governance and policy manager is a senior strategic and operational role responsible for leading, coordinating, and strengthening all governance-related functions across World Physiotherapy. Reporting directly to the CEO, the role ensures the organisation consistently meets the highest standards of governance, compliance, transparency, and accountability, in line with its global mission and constitutional framework.

The postholder serves as a key advisor to the CEO, board, and leadership structures, ensuring governance systems are robust, efficient, and appropriate for an international membership organisation. The role works closely with member organisations (MOs), regions, and speciality groups to enhance governance practices, ensure policy alignment, and support coherent decision-making across the global network.

The role also contributes to organisational direction by actively participating in the development and implementation of the World Physiotherapy strategic plan and supporting alignment with regional and other strategic plans.

1. Governance leadership and oversight

• Lead, coordinate, and oversee all governance functions and activities across World Physiotherapy.
• Monitor and ensure compliance with the constitution, bylaws, policies, and applicable legal and regulatory requirements.
• Regularly review and update governance frameworks, systems, and processes to align with international best practices.
• Provide authoritative advice and interpretation on governance matters to the CEO, board, and leadership structures.
• Develop and implement governance improvement initiatives to enhance organisational effectiveness and accountability.
• Work collaboratively with the World Physiotherapy development and membership divisions to ensure organisational cohesion and effective delivery of the global mission.

2. Board and executive support

• Support and coordinate the development of high-quality board papers, briefings, and decision-support materials.
• Support the full lifecycle of board meetings, including agenda setting, documentation, logistics, and action tracking.
• Ensure timely circulation of clear, accurate, and structured information to support informed decision-making.
• Maintain and manage official governance records, including minutes, resolutions, and statutory documentation.
• Monitor follow-up actions and ensure implementation of board decisions.

3. General meeting (GM) management

• Plan, coordinate, and deliver all World Physiotherapy global and regional general meetings in accordance with constitutional requirements.
• Develop and manage timelines for GM preparation, including submission, review, and distribution of papers.
• Oversee the drafting and quality assurance of reports, motions, and official documentation.
• Ensure accurate recording of proceedings, decisions, and outcomes.
• Verify compliance with all procedural and constitutional requirements for general meetings.

4. Regional elections coordination

• Plan and oversee regional election processes, ensuring alignment with organisational rules, timelines, and standards.
• Develop and implement clear election procedures and guidance for regions in line with the constitution.
• Ensure elections are conducted transparently, fairly, and consistently across all regions.
• Provide advisory support to regional executive committees on governance and election matters.
• Maintain comprehensive records of election processes, results, and compliance.

5. Policy development and management

• Lead the drafting, review, and implementation of governance and organisational policies.
• Ensure policies are consistent, up to date, and aligned with strategic priorities and international standards.
• Provide expert policy advice and interpretation to the CEO, board, MOs, regions, and speciality groups.
• Establish and maintain systems to monitor policy implementation, compliance, and effectiveness. 

6. Strategic planning and alignment

• Contribute to the development, implementation, and monitoring of the World Physiotherapy strategic plan.
• Support alignment between global strategy and regional and other relevant strategic plans.
• Provide governance input into strategic initiatives, ensuring alignment with constitutional and policy frameworks.
• Monitor and report on governance-related strategic objectives and outcomes.

7. Support to member organisations, regions, and specialty groups

• Provide expert governance and policy advice to MOs, regions, and speciality groups.
• Develop practical tools, templates, and guidance to strengthen governance capacity across the network.
• Facilitate knowledge sharing and promote best practices in governance globally.
• Respond to governance queries and provide timely, solution-oriented support.

8. Stakeholder engagement and communication

• Act as a central liaison on governance matters between the CEO, board, committees, and membership.
• Ensure consistent and transparent communication of governance processes, decisions, and requirements.
• Build and maintain effective relationships with internal and external stakeholders.
• Work closely with the communications and marketing team for the delivery of all key communications.

9. Continuous improvement and risk management

• Identify governance risks and develop mitigation strategies.
• Lead initiatives to enhance governance maturity and organisational performance.
• Monitor global trends in governance and advise on relevant improvements.
• Support organisational risk management processes related to governance and compliance.

 

Person specification

Education and qualifications

• Bachelor’s degree in law, public administration, governance, business administration, international relations, or a related field.
• Postgraduate qualification (eg master’s degree) in governance, public policy, law, MBA, or related discipline (desirable).
• Professional certification in governance, compliance, or company secretariat (eg Chartered Governance Institute or equivalent) is an advantage.
• Commitment to ongoing professional development in governance or non-profit management.

Essential experience and skills

• Extensive experience in governance, policy, or organisational management, preferably in an international or membership-based organisation.
• Strong knowledge of non-profit governance frameworks and best practices.
• Proven experience supporting boards and senior leadership.
• Experience managing complex governance processes (eg elections, general meetings).
• Excellent organisational, analytical, and problem-solving skills.
• Strong written communication skills with the ability to produce high quality formal documentation.
• Ability to work effectively across diverse cultural and geographic contexts.

Desirable

• Experience working with global professional associations or health related organisations.
• Familiarity with constitutional frameworks and regulatory environments in international organisations.
• Experience engaging with stakeholders across multiple regions.

Personal attributes

• Highly organised, proactive, and detail oriented.
• Strong integrity and commitment to transparency and accountability.
• Collaborative, diplomatic, and skilled in stakeholder management.
• Ability to manage multiple priorities in a fast-paced environment.
• Strategic thinker with a practical, solution oriented mindset.

 Impact of the role

This role is critical to ensuring World Physiotherapy operates with excellence in governance and policy. The governance and policy manager supports effective decision-making at the highest level, strengthens organisational credibility, and contributes to a cohesive, well-governed global network aligned with its strategic objectives.

Only candidates invited for interview will be contacted.

We are looking for a part-time, UK-based Finance Manager who wants to work flexible hours from home and be a key member of a small, but influential, charity that helps museums work with the information that connects collections and audiences. This is an exciting time for the organisation, as we work to transform how UK museums manage and understand their collections and transform research on museum collections.

Salary: £45,125 FTE, equating to £27,075 pro-rata

Contract: Permanent, part-time contract, 0.6 FTE

Location: Home-based within UK

Hours: 22.2 hours per week, potentially worked flexibly

Leave: 32.5 days annually FTE (including bank holidays), equating to 19.5 days annually pro-rata.

Deadline for applications: Noon, Tuesday 12 May 2026

Interviews: Online, 2 June 2026

To Apply

Application is by CV and a covering letter that succinctly explains how you meet the essential and desirable criteria set out in the person specification. Please note that applications from people based outside the UK and/or without the right to work here will not be considered.

Aims and scope of the post

The aim of this post is to ensure sound financial management to support the organisation’s ongoing charitable work. The Finance Manager is responsible for CT’s financial strategy, timely and accurate financial administration, maintenance of financial and management accounts, as well as cash flow, stock control, payroll and pension.

Responsibilities and tasks

Budgeting and forecasting

• Produce annual budgets, quarterly reforecasts, and scenario models for the organisation budget.
• Support budget forecasting for project tenders, ensuring due diligence and financial viability.

Reporting

• Produce quarterly management accounts, including variance reports, analysis by income streams, and cashflow forecasts.
• Prepare and present financial reports for the quarterly board meetings and biannual audit committee meeting.
• Produce minutes of the audit committee meetings and contribute to the minutes of board meetings.
• Complete statutory reporting to Companies House, the Charity Commission and HMRC.
• Submit the relevant reports to funders to ensure timely receipt of grant payments.

Financial management

• Process supplier invoices and carry out twice-monthly payment runs.
• Raise customer invoices for consultancy work, licensing agreements, training, and other income due.
• Carry out credit control for overdue customer invoices.
• Manage payroll, including monthly payments to HMRC, payroll year end, and pension contributions.
• Manage CT bank accounts, including weekly monitoring of transactions and income matching, managing bank mandates and online access.
• Manage company credit cards, ensuring strong controls and adequate accounting for individual cardholders’ usage.
• Respond to financial queries from customers, suppliers, funders and staff members.
• Manage grant receipts.
• Oversee the retail function, responding to queries and issues regarding sales of items through the CT online shop.
• Oversee the purchase ordering system.

Accounting

• Carry out monthly bank account and credit card reconciliations.
• Complete month-end procedures, including processing accruals, prepayments and depreciation.
• Maintain the fixed asset register and inventory list.
• Ensure accurate accounting for restricted and unrestricted funds.
• Complete quarterly VAT returns, ensuring the correct VAT treatment for all transactions (specifically regarding business/non business, and irrecoverable VAT designations).
• Complete year-end procedures and prepare draft statutory accounts for audit, together with schedules to support the figures and workings in the statutory accounts.
• Act as the main point of contact to external auditors, providing all required information.

Risk management

• Lead on maintaining the organisation’s strategic risk register.
• Ensure adequate annual insurance.
• Regularly review the reserves policy to ensure that it meets the needs of the organisation.
• Carry out regular reviews of systems, procedures and financial controls to ensure they are fit for purpose.

Line management

• This role does not line manage any staff

General responsibilities

• Following the principles of Collections Trust’s policies and procedures.
• Additional duties as may reasonably be required from time to time.

Line management

The Finance Manager reports directly to the Chief Executive.

Person specification

Collections Trust is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our sector, and for each employee to feel respected and able to give their best.

Please note that the Finance Manager will need to have the right to work in the UK.

Essential knowledge, skills and qualities

• A part-qualified accountant or equivalent knowledge gained through relevant experience.
• Three years’ experience in a similar role, ideally in the charity sector.
• Strong ICT skills including relevant accounting software and Microsoft Office 365 (particularly Excel).
• Ability to write clear and concise board reports, with the ability to communicate complex financial information to a non-financial audience.
• An excellent eye for detail and consistency.
• Honesty and integrity.
• Enthusiasm, flexibility and proactive approach.

Desirable knowledge, skills and qualities

• A working knowledge of Xero or comparable accounting software.
• Familiarity with appropriate charity accounting practices (SORP regulations).
• Autonomy and ability to work effectively under own initiative.
• Strong verbal communications skills, able to convey financial information to a non-financial audience.
• Good organisational skills.
• Ability to work well within a team and manage others effectively.
• Commitment to ongoing personal and professional development.
• An understanding of relevant retail and/or consultancy operations.

• £53,592 FTE per annum
• Full time, 35 hours per week
• Fixed term contract for ending 31st December 2027*

*This contract has the potential to become permanent.

About the role

London-based roles: London-based contract with the option of hybrid working between the office and home.

We’re looking for an experienced Procurement Manager to support the Chartered Society of Physiotherapy’s Facilities & Operations team at an exciting time, to lead on major procurement activity across the organisation to deliver value for money for our members, best practice contract management and ensure we are maximising value from our supplier relationships.

The CSP is a dynamic organisation with an ambitious corporate strategy to increase our support to members and ensure we are fit for purpose as a sector-leading hybrid working organisation. The Procurement Manager is a key appointment offering the opportunity to shape and professionalise procurement across the organisation. The successful candidate will play a pivotal role in strengthening governance, achieving savings, and building lasting capability in procurement and contract management, ensuring fit for purpose services are achieved across the Society in a value for money led, well-coordinated way for the benefit of our members, now and in the future. This is particularly important to us as we embark on a multiyear programme of Digital Transformation, which involves reprocuring business critical contracts and embedding positive supplier relationships.

The Facilities & Operations team work as part of the Corporate Services and Infrastructure (CSI) directorate. CSI is a centre for excellence; a collection of professionals leading the CSP in its ambition to be a modern, influential and impactful organisation. Our Charter aligns strongly to the CSP’s values and recognises the connection between our work, that of our colleagues and the care our members provide to patients.

Are you:

· A leader and collaborator, looking for an outstanding opportunity to lead on transformation across the organisation?

· A solutions focused and big picture thinker, who is able to challenge and shape efficiencies across the organisation?

· Driven and passionate about building effective relationships and maximising value for money?

· Able to challenge well and support budget holders development at all levels across the organisation?

· A values-led and trusted people leader with strong technical skills?

If so, we want to hear from you!

Please note, the current expectation is that colleagues will travel to the office one day per week throughout the year, on specified days agreed with line manager in advance.

Working arrangements

Hybrid working

The CSP operates a hybrid working model, allowing employees to work between their home and the office. While we do not stipulate the number of days in the office, employees can decide, through discussions with their line managers, how, when, and where they work best, balancing the needs of the CSP, the team, and themselves. Employees are still expected to attend the office for in-person meetings when required for their role and the organisation. Homeworking is subject to meeting homeworking assessment requirements, which include a minimum broadband speed of 18Mbps and a dedicated space to work from.

Flexible working

We currently have employees working part-time, job share, compressed hours, adjusted start and finish times, and other non-standard working patterns. We are open to considering alternative arrangements and would welcome discussion with successful candidates about any specific flexibility they may require, subject to organisational needs. 

Why work for the Chartered Society of Physiotherapy?

The Chartered Society of Physiotherapy (CSP) is the professional, educational and trade union body for the UK's 67,000 chartered physiotherapists, physiotherapy students and support workers; and one of the largest representative bodies in healthcare.

At the CSP, our goal is to create a culture characterised by innovation, respect, encouragement, passion and teamwork. We all strive for continuous improvement and to deliver the best possible outcomes for our members. We aspire to work in a way that embodies our values of learning, courage, inclusive and integrity. Our shared values are part of our organisational DNA, reflecting the expectations we have of ourselves and others. They guide what we do and how we do it, to have the greatest impact for our members. Please visit the website for further information. 

How to apply

Please click on the ‘Apply online’ tab below and complete the online application form. CVs will not be accepted.

As part of the application process, candidates will be asked to provide written responses to six criteria, which can be found in the Candidate Information Pack.

Closing date: 10am, 6th May 2026.
Shortlisting outcome: 7th May 2026.
Interview date: 14th May 2026.

Equality, Diversity and Belonging

Accessibility and adjustments

To support an equitable and accessible recruitment experience, we actively encourage candidates to let us know if they require any reasonable adjustments during the application or interview stages. Please contact HR, and we will work with you to meet your needs.

Disability Confident Scheme

As part of the Disability Confident Scheme, candidates who declare a disability and meet the six essential criteria we have selected will normally be shortlisted for interview. There may be occasions, such as having a high-volume of applications, where it is not possible to interview all Disability Confident candidates who meet the six selected essential criteria for the role. We may wish to limit the overall numbers of interviews offered to both candidates with and without disabilities. In these circumstances, we will ensure that a proportionate number of disabled candidates are shortlisted for interview.

Our commitment to equity, diversity and belonging

The CSP is committed to equity of opportunity, aiming to provide a working and learning environment free from discrimination. We are taking appropriate steps to create a workforce that reflects the diverse society in which we work and live in. Therefore, we particularly encourage applications from candidates under-represented in the CSP’s workforce, including those from Black, Asian and minority ethnic backgrounds, those with disabilities and LGBTQIA+ people. Please note, all candidates will be expected to actively demonstrate their commitment to Equity, Diversity, and Belonging throughout the application and interview stages. To view our equity, diversity and belonging strategy, please visit the website. 

NO AGENCIES

Charity People are really pleased to be working with Maudsley Charity to help them recruit a Funding Manager, a key role within their Living Well with Psychosis programme.

Maudsley Charity is a grant-making charity rooted in south London, working to advance and accelerate positive change in mental health care. We fund and support clinical, academic and community partners so that everyone who experiences mental illness can access the care and support that's right for them.
We're now recruiting a Funding Manager to join our Living Well with Psychosis programme - a major, long-term investment supporting grassroots community organisations across South London.

This role sits within the Programmes Team and focuses on grant management, relationships, learning and impact. It is not a fundraising role.

About the role
Reporting to the Programme Lead - Living Well with Psychosis, you'll oversee a portfolio of 21 diverse community organisations providing support to people affected by psychosis, with a particular focus on racially minoritised communities.

You'll lead on relationship-based grant management, ensure excellent stewardship of funding, and work closely with an externally commissioned Learning and Support Partner to gather and share learning across the Charity and with external partners. You'll also support grant relationship management for some funding awarded to South London and Maudsley NHS Foundation Trust and King's College London.

This is a pivotal role for someone who enjoys working closely with partners, understands the realities facing small community organisations, and is motivated by equity, lived experience and system-wide change.

Key responsibilities include:

• Managing a portfolio of community grants, including due diligence, monitoring and relationships
• Managing the contract and relationship with the Learning and Support Partner
• Gathering and sharing learning and insight from funded organisations
• Supporting the Charity's approach to proportionate monitoring and impact
• Strengthening links between community organisations, clinical teams, academics and commissioners
• Working closely with Finance, Communications and Fundraising colleagues where programme insight supports wider organisational work

We're looking for someone who:

• Has strong grant, contract or partnership management experience
• Understands financial and governance challenges facing small VCSE organisations
• Is confident working collaboratively across teams and sectors
• Is motivated by improving outcomes for people affected by severe and enduring mental illness
• Brings a thoughtful, organised and relational approach to their work

Lived experience of mental illness, or a strong personal connection to this work, is welcomed and valued.

Why work at Maudsley Charity?

• Hybrid working (typically 2-3 days in the office)
• 25 days annual leave plus Christmas closure days
• Employer pension contribution up to 6%
• Enhanced family leave and wellbeing benefits
• A friendly, inclusive, values-led culture
• Offices based at the Ortus building, near Denmark Hill station

How to apply
Maudsley Charity uses a blind recruitment process.

Ask Us Anything - online
Monday 11 May, 12.30-1.30pm
Via Zoom
Email to receive joining instructions. Attendance is optional and anonymous.
 

South London / Hybrid
£45,000 per annum
Full-time (37.5 hours)
Start date: mid-July 2026

Closing date
9am, Monday 18 May

Interviews
In person, Denmark Hill
28 May 2026

Interview questions will be shared in advance. Reasonable adjustments and UK travel expenses are available.

For an informal conversation about the role, contact Abi Blank at Charity People.

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

Goodman Masson are partnered with a high-impact organisation running complex international programming designed to empower the next generation of global leaders, to recruit for a Finance Operations Executive.

This role will serve as the operational backbone of the finance team, ensuring that supplier obligations are met accurately and on time, that customer invoicing is timely and correct, and that debtor balances are actively managed. By providing clear, proactive reporting and communication across internal teams and external stakeholders, this role directly supports the organisation's ability to plan, fund, and deliver its mission.

Day to day responsibilities:

• Own Accounts Receivable: Coordinate invoice raising with the Revenue Team, manage the debtor ledger, and liaise with global partners to secure payments.
• Own Accounts Payable: Manage the end-to-end processing of supplier invoices, on-board new vendors, and ensure our supplier obligations are met accurately and on time.
• Cash Flow Stewardship: Provide the critical data needed for effective cash flow management. 
• Use financial systems (including Xero) to maintain audit-ready records and produce management information.
• Prepare regular aged debtor and creditor reports, presenting clear summaries and flagging material risks to the CFO and senior leadership.
• Support month-end close processes, including reconciliations and balance sheet reviews.
• Work closely with the Revenue and Operations teams to ensure financial processes support wider organisational goals.
• Act as a professional point of contact for internal colleagues and external stakeholders, operating with a solutions-focused mindset.

Experience:

• Experience in a finance operations, transactional finance, or similar role.
• Familiarity with both accounts payable and accounts receivable processes.
• Experience using Xero is beneficial; training will be provided for the right candidate.
• Comfortable working with spreadsheets and financial data.
• Experience working in an events, or international organisation is advantageous but not essential.

Salary range is £50,000 - £55,000 (depending on experience) + Discretionary Bonus.

Excellent benefits including:

• Private Healthcare  
• Flexible Fridays: A four-day working week policy.
• 28 days holiday + Bank Holidays

This position is Central London based (4 days per week in the office).

Applications are being reviewed on a rolling basis, therefore please apply ASAP to ensure your details are considered.

We are recruiting for a Deputy Service Manager to join our team in Wandsworth; the scope on this job involves….

Job Title: Deputy Service Manager

Location: Wandsworth
Salary: £33,173.08 per annum
Contract type: Part-time, Fixed term (1 year)

Hours: 34

We’re looking for a Deputy Service Manager to join our busy Wandsworth Advocacy Service. This role will focus on improving access to specialist support for survivors of domestic and sexual abuse in Wandsworth — particularly those with insecure immigration status and other communities who are often under‑represented or unseen by services.

You will strengthen community referral pathways, lead our One Stop Shops, and work closely with local partners to ensure survivors can reach safety. You’ll also line‑manage a team of IDVAs, supporting high‑quality, survivor‑centred practice. If you’re an experienced frontline practitioner who is collaborative, committed to breaking down barriers, and interested in stepping into a management role, we’d love to hear from you.

Closing date: 9.00am on 5 May 2026

Interview date: 14 May 2026

Benefits

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

Job role: IT Operations Engineer
Contract: 3 months temporary
Pay rate: £20 per hour plus holiday pay
Location: Central London
Working pattern: minimum 4 days on site
Working hours: Monday to Friday, 9am to 5pm

We are recruiting an experienced IT Operations Engineer to provide urgent 2nd and 3rd line support within a busy Enterprise Transformation team during a period of organisational change. This role has been created to cover an immediate gap and requires someone who can operate confidently in a fast paced, hands on environment from day one.

You will deliver 2nd and 3rd line technical support across devices, identity, endpoint, network, cloud and security services. The focus of the role is resolving complex incidents efficiently, maintaining service availability, and supporting the business through transformation activity.

Key responsibilities

• Delivering day to day 2nd and 3rd line IT support and incident resolution
• Acting as an escalation point for complex technical issues
• Supporting new starter onboarding, leavers and IT setup
• Providing administration and support across Microsoft 365 and CRM systems
• Supporting cloud, infrastructure and basic cyber security operations
• Maintaining a strong on site IT presence to minimise downtime
• Working closely with colleagues to ensure continuity of IT services during change

About you

• Proven IT support experience with significant 2nd and 3rd line exposure
• Strong working knowledge of Microsoft 365
• Experience supporting Azure and cloud based environments
• Confident diagnosing, troubleshooting and resolving technical issues
• Calm, clear communicator able to support non technical users
• Practical, hands on approach with the ability to work under pressure

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Income Manager

We are seeking an experienced Income Manager to lead high-performing teams and deliver strong income collection across a large housing portfolio.

Position: Income Manager
Salary: £57,904 to £63,032 per annum (London weighted), dependent on experience
Location: Stratford, London with hybrid working (20% to 40% office based)
Hours: Full time
Contract: Fixed Term Contract, 11 months
Closing Date: 28 April 2026
Interview Dates: 5 and 6 May 2026

About the Role
This is a senior leadership opportunity within a large and complex income function, responsible for delivering strong performance across a substantial arrears portfolio.

Key responsibilities include:

• Leading and developing teams managing between 9,000 and 20,000 accounts
• Driving income maximisation and reducing arrears across portfolios ranging from £5.5m to £8.5m
• Embedding a high-performance culture through coaching and development of Customer Account Managers
• Taking ownership of complex arrears cases and working with legal partners, local authorities and external agencies
• Using data and insight to identify risk, improve outcomes and influence senior stakeholders
• Working collaboratively across teams to improve service delivery and customer outcomes
• Supporting continuous improvement, policy development and operational strategy

About You
You will bring strong leadership experience within income management, housing or a related environment, with a track record of delivering results.

You will demonstrate:

• Proven experience managing teams in a fast-paced, target-driven environment
• Strong leadership and people development skills with the ability to motivate teams to achieve KPIs
• Excellent communication skills and the ability to influence a wide range of stakeholders
• In-depth knowledge of housing law, landlord and tenant legislation and welfare reform
• Strong organisational and problem-solving abilities with a proactive approach
• Experience working with internal and external partners to resolve complex cases
• Ability to analyse performance data and support strategic decision-making

About the Organisation
This organisation is one of the UK’s leading housing associations, providing homes for hundreds of thousands of people across London, the South East and the North West. With a strong social purpose, they are committed to delivering high quality housing and improving lives.

They place people at the heart of everything they do and are committed to building an inclusive and supportive workplace where diversity is valued. Sustainability and long-term impact are also central to their approach.

Other roles you may have experience of could include: Regional Income Manager, Head of Income, Rent Services Manager, Arrears Manager, Housing Income Lead, Tenancy Sustainment Manager, Revenue Manager

Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.

A respected UK charity is seeking a Property Services Manager to lead the delivery of high-quality housing management across supported living schemes for vulnerable residents.

London (Hybrid/Multi-site)
Salary: £50,000

Role overview

You will oversee repairs, maintenance, compliance, and voids across a portfolio of properties, ensuring homes are safe, well-maintained, and meet all regulatory standards. The role includes managing a team, overseeing contractors, controlling budgets, and driving service improvements.

Key responsibilities

• Lead and develop the property services team
• Manage repairs, voids, planned and cyclical maintenance
• Oversee contractor performance and KPIs
• Ensure full health & safety compliance (gas, fire, electrical, water, asbestos)
• Monitor budgets and control costs
• Reduce void turnaround times and rent loss
• Maintain estate and scheme standards
• Produce performance and management reports
• Engage residents and incorporate feedback into service delivery

About you

• Experience in housing/property management (social housing, local authority, or similar)
• Strong leadership and team management skills
• Knowledge of repairs, compliance, and housing legislation
• Experience managing contractors and KPIs
• Strong understanding of H&S in housing
• Good communication and stakeholder skills
• Customer-focused approach
• Property/surveying qualification desirable

Join a mission-driven organisation where your work directly improves the safety, quality, and wellbeing of residents’ homes.

If interested in hearing more, please submit your CV.

Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Location: London based, with hybrid working in line with Crisis’ Hybrid Working Policy

Job title: Data Engineering Manager

Contract: Permanent

Salary: £64,326

About the Role

Crisis is strengthening how we use data to support our mission to end homelessness. As part of this work, we are developing a modern data platform that connects information across systems such as Dynamics CRM, volunteering platforms, client services systems
and finance platforms.

The Data Engineering Manager will lead the development and ongoing evolution of Crisis’ Modern Data Platform and integrations capability. You will oversee the design and operation of data pipelines and platform architecture to ensure that reliable and well-structured data flows across the organisation.

Working closely with colleagues across Technology, Insight and operational teams,
you will establish strong engineering practices and ensure the data platform is robust, scalable and aligned with organisational needs.

You will lead and support the Data Engineering and Integrations team while helping
to shape the technical foundations that support services, fundraising and organisational decision making across Crisis.

About you

You have strong experience designing and running modern data platforms and data pipelines, ideally in a cloud based environment such as Microsoft Fabric or Azure.

You enjoy leading technical teams and helping engineers grow while delivering reliable and maintainable data solutions.

You are comfortable working with both technical and non technical colleagues and translating organisational needs into well engineered data solutions.

You are motivated by the opportunity to help a mission led organisation use data more effectively to support people experiencing homelessness.

Technology environment

Our current data environment includes technologies such as:

Microsoft Fabric and Azure data platform
Dynamics 365 CRM
Power BI
FastStats and other operational data tools
SQL and modern data integration approaches

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. 

Working at Crisis 

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness. 

As a member of the team, you will have access to a wide range of employee benefits including: 

• A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
• Pension scheme with an employer contribution of 8.5% 
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Flexible working around the core hours 10am-4pm 
• Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website) 

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. 

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Friday 1st May 2026 at 23:59pm

Interview date and location: Week commencing 18th May via Microsoft Teams. competency based interview and technical discussion

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences

Accessibility 

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please contact our Talent Acquisition team to discuss how we can help. 

Registered Charity Numbers: E&W1082947, SC040094 

Research Grants Manager

We’re looking for a Research Grants Manager to join the team.

Applications from individuals who are seeking flexible working options, including reduced hours or job shares are welcomed.

Position: CE401 Research Grants Manager

Location: Home-based, UK nationwide however, occasional travel will be required as part of this role (may include team meetings or other work-related meetings)

Hours: Full-time, 35 hours per week

Salary: Circa £47,000 per annum (inner London weighting £3,950 per annum or outer London weighting £2,475 per annum may be applied in accordance to where you live)

Contract: Permanent

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 8 May 2026. We reserve the right to close this vacancy early if we receive sufficient applications for the role.

Interview Date: 20 May 2026

The Role

The Research Grants Manager leads the design, delivery and governance of the Association’s research funding portfolio. The role ensures that all Association funded research schemes, including fellowships and project grants, are strategically configured, rigorously governed and effectively delivered in line with the Association’s Research Strategy.

The role will ensure that research funding schemes are aligned with external research developments and designed to maximise long-term impact. The role includes formal accountability for embedding high-quality, inclusive and structured lived experience participation within research funding processes.

The Research Grants Manager is the organisational lead for research funding operations, ensuring the Association maintains a sector-leading, transparent and strategically focused funding programme.

Key responsibilities will include:

• Lead the design and operational delivery of Association research funding, including fellowships and project grant schemes.
• Accountable for the governance of funding mechanisms, ensuring fairness, compliance with governance standards and integration within existing research management systems.
• Management of expert review and award decision processes, ensuring robust scientific assessment, transparent decision-making and strategic alignment with organisational priorities.
• Ensure consistent, high-quality and inclusive lived experience involvement within research funding processes.
• Provide authoritative insight about Association funded research to communications, fundraising, policy and service development colleagues to assist with media and fundraising opportunities.
• Contribute to effective financial planning and budget monitoring across all funding schemes, including forecasting, risk management and reporting.

About You

You will:

• Be educated to post graduate level in a science, health, social science or related discipline
• Have experience of research management in a life science setting, including management of research funding award cycles

To fulfil the role, you must be a resident of the UK and have the right to work in the UK

Please state any preferences for flexible options in your covering letter.

Finding strength through support

The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. 

They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.

It’s only thanks to the generosity of supporters and donors that they can provide vital support. 

The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.

The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work.

A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work.

You may also have experience in areas such as Research and Grants Manager, Research Manager, Grants Manager, Scientific Research, Health, Social Science, Social Science Research.

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP

Camden Community Centres' Consortium (C4) is a charity that brings together organisations leading and operating community spaces in the London Borough of Camden, for collective action and development.

C4’s mission is to harness the power of our network to ensure that Camden’s community spaces are deeply embedded in the borough’s social fabric, driving innovation, equity, and wellbeing.

The General Manager will be the key person responsible for the day-to-day operations of the charity and the management of the network and its activities. This is a flexible role for a charity management all-rounder: a multi-skilled self-starter, confident working both independently and collaboratively.

This General Manager role will be the first and only dedicated staff member in a long time, and will be key to enabling our collective ambition. It’s a role that has potential to expand for the right person, and grow with the ambition of C4 - and will be key to collaborating on making that possible.

The General Manager collaborates with the Executive Co-Chairs to deliver the Strategy and develop the impact of our network, convene and build our membership, develop the sustainability of the charity and communicate our impact with members and stakeholders.

The General Manager is the key person responsible for the day-to-day operations of the charity and the management of the network and its activities.

We’re offering this role in two forms: as a flexible freelance contract, or a fixed-term secondment opportunity, and are keen to explore options for the right candidate.

Pay: £2500 per month to deliver the work.

The fee is calculated based on approx. 3 days per week at £200 per day, but we are open to proposals for exact working pattern and rate.

Working hours: Up to 3 days per week (depending on agreement), worked with at least 1 fixed day and some flexibility welcomed.

Download the full Recruitment Pack for job description and how to apply.

HMC is seeking a confident and capable Community Manager to deliver our community-based 'Wednesday Service' for migrants and refugees. Our Wednesday Service is a multi-functioning hub, offering a warm, welcoming space for appointments and activities, and has long been the heart and soul of HMC's service. 

The Community Manager role is responsible for the coordination and delivery of HMC's Wednesday Service, including the management of all volunteers involved in the delivery of the service and oversight of our popular Holistic Advocacy service, delivered by volunteers.

This is a new post which recognises the importance of our Wednesday Service and the focus and resources required to deliver it effectively, whilst also recognising and seeking to empower the vital role our volunteers play in sustaining and enriching our services.

Please review the full Job Description & Person Specification for details of the role.