Operation manager jobs in London

Do you want to join an organisation committed to addressing low literacy and numeracy levels amongst people in the criminal justice system?

We’ve made substantial progress in recent years, with improvements and expansions to our delivery model and significant growth in our staff team. In Spring 2026, we will launch our refreshed organisational strategy, which will shape our work over the next three years and beyond. To support this growth, we are recruiting for a full time National Director of Operations to lead our delivery across England, Wales, Northern Ireland, and emerging community settings, with an ambition to reach Scotland. This is an exciting opportunity to play a central role in scaling our impact and strengthening our presence across the criminal justice system and beyond.

As National Director of Operations, you will provide strategic and operational leadership for our learning programmes in prisons and community settings. You will ensure high‑quality, consistent and accessible delivery, overseeing a team of six Regional Managers and a wider workforce of around 65 staff, volunteers and over 2,000 peer mentors trained each year.

Working closely with senior colleagues, partner organisations and national bodies such as HMPPS, you will drive programme excellence, innovation and partnership working. You will also play a key role in new business development, operational strategy, contractual delivery and ensuring we can reliably demonstrate the impact of our work.

The role requires an experienced operational leader with a deep commitment to improving outcomes for people facing disadvantage. You will bring:

• Senior leadership experience in a complex, multi‑site environment.
• A track record of delivering large-scale programmes and leading distributed teams.
• Strong strategic thinking, problem‑solving and relationship‑building skills.
• Experience working with statutory bodies or large public-sector partners (e.g. HMPPS).
• Excellent judgement, communication skills and the ability to influence at all levels.
• Understanding of the criminal justice system, safeguarding, or alternative education environments (desirable).
• A collaborative, inclusive leadership style aligned with Shannon Trust’s values.

We want to hear from applicants who are as committed to the cause as we are.

This is a home-based role but will require travel around the UK including overnight stays. This role is 5 days per week (35 hours) with working days/hours to be mutually agreed in line with business needs.

Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.

We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. This role does require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.

Interviews, which will be held online, are planned for the w/c 18th May.

We are looking for a motivated, thoughtful team-player to join our department on a maternity contract.

At Prostate Cancer Research, we don’t just fund research. We help shape it. From launching cross-disease collaborative grant calls to developing first-of-their-kind initiatives that address gaps in the system, we work closely with researchers to drive meaningful progress.

This role offers the opportunity to combine scientific expertise with creativity and strategic thinking. As our research portfolio grows, you will play a key role in ensuring the smooth day-to-day running of the department, while helping to shape its future direction.

Our remit includes delivering our own independent research projects and piloting community-led initiatives, alongside managing approximately £2 million in annual grant funding. You will also help strengthen links between discovery and translational research, support the development of new EDI initiatives, and build connections between academic research and our Prostate Progress data platform.

Responsibility

· Coordinate review of potential new awards, working with peer reviewers, patients, and committee members.

· Contract and onboard new research awards, ensuring all documentation, monitoring, and compliance requirements are met.

· Administer ongoing research grants (particularly Seed Grants and Racial Disparities Grants), including monitoring and evaluating scientific progress, supporting scientists to achieve results, maintaining financial records, with authority to approve minor changes to grant budgets and timelines.

· Collect and summarise project outcomes and learnings to feed into internal and external communications.

· Help design and deliver researcher engagement activities such as webinars, lab visits, and networking events.

· Maintain positive, empathetic relationships with patients, supporting their involvement in research and engagement activities where appropriate.

· Support on departmental logistics, e.g. organising team away days and meetings.

· Contribute to a positive, collaborative team culture, supporting colleagues across departments and sharing expertise where needed.

Skills and Competencies

Our ideal candidate would have the following:

· A higher degree (MSc, MRes, PhD) in a relevant biomedical science discipline.

· A knowledge of research grants and funding processes

· An understanding of academic research environments in the UK

· Strong problem-solving, time management, and project management skills

· Proactive, adaptable, and professional approach to work

· Strong belief in our work at Prostate Cancer Research

· A high degree of autonomy with a will to learn, reflect and self-teach

How To Apply

Please apply by submitting your CV and a short supporting statement (maximum 500 words) outlining why you would like the role and why you think you’d be a good fit, giving examples of previous experience. Your previous experience may be drawn from professional or voluntary contexts, depending on which you think best illustrates your suitability for the role.

There will be a one stage interview process. The interview will be online, and we will provide questions one week in advance. In the event of having two or more candidates with equal scores following first-round interviews, we will hold second-round interviews. The second will be a more informal in-person interview at our offices in London.

We expect first round interviews to take place w/c 25th May.

For more information about the role, please contact us for an informal chat. Contact details can be found in the full job spec.

For more information about our organisation, visit the Prostate Cancer Research website, The Prostate Progress webpage and the PCR online patient resource, The Infopool.

PCR is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals regardless of their race, gender, disability, religion/belief, sexual orientation, or age.

About Working Well Trust

Working Well Trust is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities and/or complex issues through training and employment.

We are now recruiting for a role providing focused, time-limited information, advice and guidance to individuals experiencing mental health challenges, supporting them to return to, remain in, or move towards employment, with a particular focus on engaging those facing multiple and intersecting barriers to work.

This is a full-time, permanent role working 35 hours per week.

What you’ll be doing

If you were working with us, you would be:

• Managing a varied caseload of clients, providing tailored information, advice and guidance to support their employment goals
• Working collaboratively with clients to identify their individual needs and the level of support required
• Developing clear, realistic Action Plans with clients, and reviewing these regularly to reflect progress and changing circumstances
• Supporting clients to address workplace challenges, helping them to return to work, remain in employment, or secure new roles
• Monitoring and tracking progress towards agreed employment outcomes, ensuring support remains focused and effective
• Enabling access to wider opportunities such as training, education, volunteering and other development pathways
• Making appropriate referrals to external services and partner organisations to ensure holistic support for clients

This role requires a proactive and person-centred approach, with a strong focus on achieving meaningful and sustainable employment outcomes.

What we offer

• 30 days annual leave plus public holidays (FTE) 
• Flexible, paid Wellbeing Hour every fortnight (FTE) 
• 35 hours working week
• 6% employer pension contribution 
• 1 day per week working from home subject to completion of Homeworking Checklist
• Supportive environment within a small, dedicated team
• Meaningful, rewarding work supporting people into employment
• Paid carers' leave available

Working Well Trust is an equal opportunities employer and Confident about Disabilities.

What’s next 

Before you apply, please note the following: 

• We actively recruit and carefully review all applications. Due to rapid service expansion, we have onboarded 20 external hires in the last six months. 

• To ensure we can best support the people and communities we serve, we progress applications only where candidates provide meaningful answers to the screening questions. 

• Career development is real here: in the past year, 10 colleagues have progressed internally into Senior roles, Project Lead, Team Lead, and Operations Manager positions. We value ambition and celebrate progression. 

If you are ready to help us build a service that supports people into meaningful work, click Apply to submit your CV and answer the screening questions. Telephone and final interviews will be confirmed. 

Start your application today and take the next step in a rewarding career. 

Lloyds Bank Foundation 

Regional Public Affairs Manager 

Starting Salary: £50,582 (if based outside London); £53,777 (if based in London) 

Contract: Full-time, permanent contract (we are open to conversations about different ways of working - so please ask) 

Location: Remote role - can be based anywhere in England or Wales with an expectation of frequent travel across England and Wales 

About Lloyds Bank Foundation 

Lloyds Bank Foundation for England and Wales is an independent charitable foundation, backed by Lloyds Banking Group and the people within it. We want everyone to be in a good place - personally, in a home that’s a good place to live, and in a community that’s a good place to belong. 

We play our role by connecting and catalysing community-led change, providing the money, time, tools and connections that build organisations’ capacity and capability, to make people’s lives better and their communities stronger. 

We back people and communities across England and Wales, to make that happen, because when you back brilliant people, brilliant things happen. Our communities are full of ambitious, energetic and determined people stepping up to make their neighbours’ lives better and their communities grow stronger. Day in, day out. 

About the Role 

This is an exciting opportunity to support the delivery of impactful public affairs and influencing activity, strengthening regional voice and national impact. 

As Regional Public Affairs Manager, you will work closely with colleagues to support influencing activity across England and Wales, helping to build confidence, capability, and effectiveness. You will support engagement with decision-makers, campaigns, and partnerships, ensuring activity is aligned and impactful. 

You will play a key role in connecting local insight to national influencing, identifying emerging themes and helping to shape wider organisational priorities. You will also build relationships with external stakeholders, supporting activity that raises the Foundation’s profile and impact. 

About You

We’re looking for someone with experience in public affairs, policy, or influencing, particularly at local or regional level. You will have experience of supporting or delivering influencing activity and working with a range of stakeholders. 

You will be a strong relationship builder who combines practical delivery with the ability to use insight and evidence to inform work. A good understanding of the UK political landscape and a commitment to diversity, equity, inclusion and belonging is essential. 

How to Apply 

Please click ‘Apply’ to be redirected to our website, where you can download the Candidate Information Pack and find details of how to apply. 

For an informal conversation about the role and application process, please contact our recruitment partner, Atkinson HR via the information in the candidate pack.

Our Commitment to Diversity, Equity and Inclusion 

We hold Disability Confident Employer status (Level 2) and are working towards full status by 2027. This means that if you're a disabled applicant and your CV and application answers clearly demonstrate that you meet the essential criteria for the role, we will invite you to interview. 

More broadly, we are committed to building a diverse team that reflects the communities and people we work with. We believe that diversity of background, experience and perspective makes us stronger and helps us make better decisions. We actively welcome applications from people who are under-represented in the charity sector, including people from Black, Asian and minoritised ethnic communities, disabled people, and those with experience of the issues our funded charities work to address. 

Key Dates 

Closing Date: Wednesday 13th May 2026 

Optional Q&A Session: Wednesday 6th May 2026 at 09:00-10:00 

First Interview: Friday 22nd May 2026 

Second Interview: Wednesday 3rd June 2026 

The Science Media Centre is a small, high-impact charity that works to get expert scientific voices into the media on the biggest and most controversial stories of the day so that news is accurate and evidence-based.  We're looking for a confident, engaged, and enthusiastic Operations and Executive Assistant to ensure our CEO and the wider team can function at pace. This is an exciting opportunity for someone early in their career to partner with a high-profile CEO at a highly-regarded scientific organisation, that has worked behind the scenes for over 20 years to deliver real impact to the public.

The core aspect of this role will be supporting our CEO. You will manage her diary and inbox, prepare her for speaking events, handle all travel and logistics, be the first port of call for tech queries, and generally act as her second brain. But on top of that, this broad role includes running our internship programme, managing events, coordinating projects for the Senior Management Team, assisting with governance and finance admin, and keeping the office running smoothly.

What we are looking for

You will be someone with outstanding organisational skills, meticulous attention to detail, strong initiative, and a clear head. On top of that, you should be genuinely excited by SMC's work and curious about the science and media stories we engage with. We want someone with good judgement who is excited to learn the ropes and develop their skills in a small but high-impact office.

What we can offer you

• 25 days annual leave + bank holidays + Christmas closure, increasing after 5 years’ service
• Annual performance and pay reviews
• Generous pension, healthcare, and family-friendly provisions
• Free gym and discounted lunch options

Selection process

• Application (CV and cover letter)
• In-person interview consisting of a 40min task and 40min panel interview on 13th May 2026
• References

This is an on-site role based at our offices in London (Euston). Staff are expected to be in the office five days a week. Start date mid-May to early June (exact date to be agreed).

How to apply

Send your CV and a covering letter (no more than 1 side of A4) detailing why you want this particular role, and how you fit the essential and desirable requirements as outlined in the role profile. You can also apply by emailing your CV and covering letter to the jobs@ address listed on our website.

Applicants must have a pre-existing right to work full time in the UK as we are unfortunately unable to sponsor visas.

We know that some demographics are less likely to apply for roles if they don’t feel they meet every requirement. We encourage all applicants who have a strong interest in our work and believe they have the right skills to succeed to apply for the role.

Tender is a nationwide charity harnessing the power of drama and the arts to educate children, young people and adults about healthy relationships. Our innovative, interactive approach empowers children, young people and adults with the skills and knowledge to recognise unhealthy relationships, nurture healthy ones, and seek support if they need help.

The Finance & Operations Officer plays a central role in ensuring the smooth financial and operational running of Tender, supporting the organisation’s ability to deliver its mission effectively. The role spans core finance functions—including payroll, payments, reconciliations, budgeting support and financial reporting—ensuring that Tender maintains robust financial controls and compliance across all statutory and regulatory requirements. It also involves close collaboration with suppliers, funders, auditors and internal teams to support the Finance Director in producing financial plans, forecasts, annual accounts and audit preparation.

Alongside finance, the post holder is responsible for managing key operational areas including HR administration, ICT coordination, office management, and internal communication processes. This includes overseeing recruitment and onboarding processes, maintaining HR policies and procedures, ensuring effective cross-team collaboration, managing external service providers, and maintaining an efficient administrative and operational environment. The role requires someone who can work autonomously, use sound judgement, implement effective processes, and ensure alignment of systems across the organisation.

A successful Finance & Operations Officer will also contribute to organisational development by ensuring that policies, procedures and workflows are up to date, compliant and reflect best practice. With responsibilities that touch every part of the charity, the post holder acts as a vital hub for coordination, problem‑solving and continuous improvement, helping Tender maintain a high‑functioning, values‑driven working environment.

To be successful in this role, in the first 6 months you will have:

• Established reliable financial processes by ensuring accurate and timely payroll, payment cycles, reconciliations and financial reporting, maintaining full compliance with Tender’s financial controls and statutory requirements.
• Strengthened core operational systems by updating and consolidating HR, ICT, office management and policy frameworks, ensuring staff understand and follow consistent organisational processes.
• Improved cross‑team coordination by streamlining internal communications and embedding efficient administrative workflows, enabling smoother collaboration across finance, HR and operational functions.

Please refer to the full job description and person specification in the full recruitment pack for further details.

We are looking for an experienced People Manager to work within a senior leadership role within HILS, responsible for the effective day-to-day delivery of HILS' People Strategy across teh organisation, and ensuring HILS' people practices support safe, ethical, service delivery in environments supporting vulnerable adults.

Reporting to the Director of People, the People Manager leads the People Team and acts as the primary operational adviser to leaders and managers on all people-related matters, ensuring consistent, legally compliant, and values-led people practices across all HILS locations.

The People Manager translates people strategy into operational delivery, provides authoritative leadership on employee relations and workforce matters, and ensures that people systems, processes, and behaviours actively support organisational performance, sustainability.

This is more than a management role—it’s an opportunity to create a vibrant ecosystem for young entrepreneurs.

You’ll take ownership of the centre, embedding it in the local community while supporting young people (18–30) to start and grow their businesses. From building partnerships to mentoring founders, you’ll be at the heart of real social impact.

We’re looking for a self-starter who thrives on responsibility, can work independently, and brings energy, ideas and leadership to everything they do.

Growing Enterprise in the Community

• Build strong partnerships with local organisations and stakeholders
• Create a collaborative network that champions youth enterprise
• Raise awareness and position the hub as a go-to space for start-ups

Recruiting & Supporting Clients

• Lead outreach and recruit aspiring entrepreneurs
• Provide pre-start advice and guide business planning
• Manage applications, referrals and waiting lists

Delivering Business Support

• Offer ongoing mentoring and practical business advice
• Connect clients with local businesses, professionals and mentors
• Support employability and enterprise development pathways

Running the Hub

• Oversee day-to-day operations and facilities
• Host tours, meetings and events
• Ensure a welcoming, professional and inspiring environment

Reporting & Performance

• Monitor KPIs including occupancy and business success rates
• Maintain accurate records and reporting for trustees
• Manage rent processes and contribute to financial sustainability

Budget & Compliance

• Manage budgets and support fundraising activity
• Ensure Health & Safety standards are implemented and upheld

Launch It Kent is an independent charity based in Sheerness Kent. The charity is supported through a social franchise by Launch It who have been operating for over 25 years and manage 7 enterprise centres across the UK.

Job role: IT Operations Engineer
Contract: 3 months temporary
Pay rate: £20 per hour plus holiday pay
Location: Central London
Working pattern: minimum 4 days on site
Working hours: Monday to Friday, 9am to 5pm

We are recruiting an experienced IT Operations Engineer to provide urgent 2nd and 3rd line support within a busy Enterprise Transformation team during a period of organisational change. This role has been created to cover an immediate gap and requires someone who can operate confidently in a fast paced, hands on environment from day one.

You will deliver 2nd and 3rd line technical support across devices, identity, endpoint, network, cloud and security services. The focus of the role is resolving complex incidents efficiently, maintaining service availability, and supporting the business through transformation activity.

Key responsibilities

• Delivering day to day 2nd and 3rd line IT support and incident resolution
• Acting as an escalation point for complex technical issues
• Supporting new starter onboarding, leavers and IT setup
• Providing administration and support across Microsoft 365 and CRM systems
• Supporting cloud, infrastructure and basic cyber security operations
• Maintaining a strong on site IT presence to minimise downtime
• Working closely with colleagues to ensure continuity of IT services during change

About you

• Proven IT support experience with significant 2nd and 3rd line exposure
• Strong working knowledge of Microsoft 365
• Experience supporting Azure and cloud based environments
• Confident diagnosing, troubleshooting and resolving technical issues
• Calm, clear communicator able to support non technical users
• Practical, hands on approach with the ability to work under pressure

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Are you a facilities professional who wants their work to genuinely matter? This is your chance to be the backbone of one of London's most impactful youth organisations — where the building you manage is the foundation for changing young lives.

Fight for Peace is looking for an exceptional Facilities Manager to take full ownership of our Academy in Royal Docks, East London — a vibrant, purpose-built space where young people aged 7–25 come to box, train, learn, and grow.

This isn't a role for someone who wants to sit behind a desk raising purchase orders. As our Facilities Manager, you'll be the person who makes the Academy hum, from keeping us legally compliant and structurally sound to leading capital projects, managing a network of contractors, and making sure every corner of the building reflects the ambition and energy of the community it serves.

You'll have real ownership. You'll have a say in the facilities budget, shape the annual maintenance plan, and play an active role in our team. When something needs doing, you'll have the authority and the trust to get it done.

What you'll be leading:

The Academy is a busy, multi-use space — and no two days are the same. You'll oversee everything from day-to-day maintenance and statutory compliance to major refurbishment projects (including an ongoing changing rooms development). You'll manage our cleaning team, oversee IT infrastructure, run our room hire offer, and work with the income generation team to grow commercial use of the space. Health and safety sits at the heart of this role — you'll be our lead on fire safety, EICR, legionella, asbestos, and everything in between, maintaining a compliance register that is always audit-ready.

Safeguarding is central to how we operate. You'll ensure the physical environment supports a safe and welcoming space for young people, and that every contractor who steps through our doors is properly vetted.

What we're looking for:

You'll bring solid, hands-on experience in facilities, estates, or building management — ideally in a community, education, or sports setting. You'll know your way around a PPM schedule, a compliance register, and a contractor negotiation. You'll be organised, dependable, and the kind of person who spots a problem before it becomes one.

Just as importantly, you'll believe in what we do. Fight for Peace was founded on the idea that every young person regardless of their background deserves the chance to fulfil their potential. The Facilities Manager plays a direct role in making that possible every single day.

The details:

• Salary: £37,000 – £40,000
• Hours: 37.5 hours per week, Monday to Saturday
• Location: Fight for Peace Academy, Woodman Street, London E16 2LS

A NEBOSH or IOSH qualification is desirable but not essential, we're more interested in what you've done than what's on paper. An enhanced DBS check will be required prior to appointment.

Fight for Peace is committed to equality, diversity and inclusion and welcomes applications from all backgrounds.

Do you want to work with a leading advocacy charity organisation supporting those in need?

  

Do you have experience of working or volunteering in welfare, support or health and social care and are looking for a new challenge? 

  

Are you keen to make a difference to people who want to be heard? 

  

Then come and join us here at VoiceAbility. 

We are looking for a new Team Leader to join our team in.We are seeking applicants who have transferable skills, a willingness to learn and a desire to help those in need of support. 

  

About us 

VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations. 

We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most.

   

About the role? 

We have an exciting opportunity for a Team Leader to join our team covering a variety of health boards.You will be a passionate supporter of quality driven, outcome centric, advocacy provision and in coaching others to achieve the exacting standards of excellence in advocacy required to support our clients. 

  

About you 

We are looking for a strong and resilient leader with experience of managing a team. Desirably you will have worked or volunteered in a welfare, supporting role, or caring for adults or young people who have support needs.

You will be committed to driving high performance and practice standards by actively engaging with our Practice Management team to interpret data. Thereby, making informed decisions and ensuring that the highest standards of advocacy are achieved. 

You will ensure a culture of learning and continuous development through a mix of team and supervision meetings, and reflective practice. 

You will be experienced in managing risks relating to the safety and wellbeing of staff members and the safeguarding of service users.

How will you make a difference? 

You will be responsible for ensuring your team delivery of the highest standards of advocacy, ensuring that all contact with clients is outcome driven. 

You will support your team and ensure that they have the necessary skills to make a difference in peoples lives on a daily basis.Assisting them to grow in confidence and empowering them to assist those in need of support. 

You will work resourcefully and collaboratively with people across the organisation to assist you and your team, fostering a learning culture where all views are respected. 

  

Benefits  

28 days annual leave plus bank holidays (pro-rata for part-time colleagues) rising to 30 days upon 5 years’ service  

5% employer pension & minimum 3% employee contribution  

Salary sacrifices pension scheme  

Separate Life Assurance Cover (equivalent of two times your annual salary)  

Staff discount scheme including retail discounts, entertainment, holidays, gym membership etc  

24/7 Employee Assistance programme  

Access to remote counselling service  

Paid Disability Leave  

Paid compassionate Leave  

Home Working Allowance   

   

Support with continuous professional development  

Access to Clifton Strengths Coaching for development   

Personal Development Plans  

   

How are staff supported to work remotely?  

VoiceAbility has a small number of offices. Employees including Team Leaders are homebased for Administration and meetings will be held online as well as in person in the relevant community.  

When you need to travel for work, expenses will be paid (mileage or public transport costs).   

VoiceAbility offers the usual regular manager one to ones, Staff forums and communities of practice depending on role. Team meetings with a mix of virtual and in person approach.  

Equality and Diversity 

VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential. 

VoiceAbility are a Disability Confident employer, any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview. If you need to apply in a different way, please contact the People Team for further options. 

Regional Income Manager

We are seeking an experienced Regional Income Manager to lead high performing teams and drive income recovery across a large and complex housing portfolio.

Overview
Position: Regional Income Manager
Salary: £57,904 to £63,032 per annum (London weighted), dependent on experience
Location: Stratford, London with hybrid working (20 to 40 percent office based)
Hours: Full time
Contract: Fixed term, 11 months
Closing Date: 28 April 2026
Interview Dates: 5 and 6 May 2026

About the Role
This is a senior leadership opportunity within a large housing organisation undergoing transformation. You will take ownership of a significant income portfolio, leading multi-disciplinary teams to maximise income, reduce arrears and deliver strong, consistent performance.

Key responsibilities include:

• Leading and developing teams responsible for 9,000 to 20,000 accounts and arrears portfolios of £5.5m to £8.5m
• Driving income collection and debt recovery performance against key targets
• Creating a high performance culture through coaching and development of Customer Account Managers
• Managing complex arrears cases, working with legal partners, local authorities and external agencies
• Using data and insight to identify risks, improve outcomes and inform senior decision making
• Promoting a collaborative, one team approach across income services
• Supporting continuous improvement, policy development and operational strategy

About You
You will bring strong leadership experience from a fast paced, target driven environment, ideally within housing or a related sector.

You will have:

• Proven experience managing and motivating teams to deliver against KPIs
• Strong communication skills with the ability to influence a wide range of stakeholders
• In depth knowledge of housing law, landlord and tenant legislation and welfare reform
• Experience overseeing legal debt recovery processes
• Excellent organisational and problem solving skills with the ability to prioritise effectively
• Strong stakeholder management and collaboration skills
• The ability to analyse and interpret performance data to support decision making

About the Organisation
This organisation is one of the UK’s leading housing providers, supporting around 250,000 residents across London, the South East and North West. They are committed to delivering high quality homes and services, with a strong focus on inclusion, sustainability and continuous improvement.

They offer a supportive working environment and a comprehensive benefits package including a generous pension contribution, annual leave allowance, health cash plan, life assurance, volunteering days and employee wellbeing support.

Other roles you may have experience of could include: Income Manager, Rent Arrears Manager, Housing Income Lead, Revenue Manager, Tenancy Services Manager, Debt Recovery Manager, Housing Operations Manager

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.

We are looking for an inspiring Support Services Manager to lead our supported housing schemes, ensuring high‑quality, person‑centred support for women and children across our services.

If you are passionate about transforming lives, improving service quality and leading dedicated teams — we’d love to hear from you.

About the Role

As Support Services Manager, you will:

Lead and develop high‑quality support services

• Provide operational leadership across supported housing schemes
• Ensure trauma‑informed, person‑centred support plans and risk assessments
• Monitor KPIs, contractual compliance and service performance
• Drive service improvement and co‑production with clients

Manage, motivate and develop staff

• Line manage Support Workers and Volunteers
• Ensure supervision, training and performance management
• Support recruitment and staff development across the region
• Build a strong, motivated and skilled team

Champion safeguarding & risk management

• Act as a safeguarding champion across supported housing
• Ensure robust risk assessments, incident reporting and GDPR‑compliant records
• Support staff to maintain the highest safeguarding standards

Ensure housing & compliance excellence

• Work closely with Estates teams to maintain safe, compliant accommodation
• Support quality improvements across physical properties and service delivery

Build impactful partnerships

• Liaise with local authorities, commissioners, health partners and referral agencies
• Represent Life at case conferences, multi‑agency meetings and contract reviews
• Identify and respond to new referral opportunities

Drive quality, governance & reporting

• Produce performance reports and maintain audit readiness
• Support strategic growth and contribute to the department’s business plan
• Promote Life Charity within local communities and public forums

Manage budgets & resources

• Monitor expenditure and support resource planning
• Support with funding bids and service redesign
• Work with finance teams to ensure clients receive appropriate financial support

We’d love to hear from you if you have:

Essential experience & skills

• Experience managing or delivering support and/or care services
• Understanding of supported housing and estates management
• Strong knowledge of support planning, risk assessment and safeguarding
• Excellent communication skills with the ability to engage at all levels
• Strong organisational, leadership and problem‑solving abilities
• Ability to work independently, handle pressure and prioritise workloads
• Commitment to equality, diversity and inclusion
• Full UK driving licence

Desirable

• Relevant housing qualification (e.g., CIH Level 4)
• Experience working in a charity environment
• Experience in troubleshooting or service improvement roles
• Good strategic awareness

About Life: 

Life is a national pregnancy support charity that helps over 60,000 people a year. Through our services, we help people – whoever they are – to meet pregnancy or pregnancy loss with courage and dignity so they can flourish. 

Our services include:  

• Supported housing and community support   
• Counselling and skilled listening   
• Free pregnancy tests and baby supplies  

Our values :

All our work is underpinned by the following universal human values: 

• Humanity – All people are special and equal 
• Solidarity – We’re with you and for you 
• Community – We’re better together 
• Charity – Doing good for one another 
• Common good – Building a better world 

Information about the role: 

For further information, please see the attached job description. 

Salary: £34,000 per annum

Hours: 35 hours per week over 5 days

Location: Home Based with Extensive Travel across the Midlands and South East England

Benefits:  

At Life we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our:  

• Generous holiday allowance, starting at 25 days per year, plus 8 Bank Holidays (pro rata for part time hours) 
• Birthday Leave  (applicable after 1 years service)
• Additional annual leave for long term service  
• Company Pension Scheme  
• Signed member of the Menopause Workplace Pledge 

Safeguarding and Equality: 

Life is committed to protecting all staff, volunteers and service users from harm of any kind. Life expects all staff and volunteers to share this commitment through our code of conduct.   

We are committed to ensuring diversity and equality within our organisation by encouraging applications from all backgrounds.  

All offers of employment will be subject to satisfactory references and appropriate screening checks. Life takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including an enhanced Disclosure and Barring Service check (DBS) which is paid for by the Charity.  

Main Duties

 Buildings and Facilities Management

• Manage the day-to-day operation of the Passage’s buildings ensuring they are safe, secure, accessible and fit for the services provided to our clients. 
• Oversee the Facilities Management team to ensure the fabric and systems of all the charity’s buildings are maintained in line with statutory and regulatory standards. 
• Work with the Facilities Management team to (i) oversee planned preventative maintenance and improvements to all of The Passage’s sites (ii) oversee and support the team to provide a quick, reliable response to maintenance and repair requests. 

Health and Safety 

• Act as the lead and Responsible Person for Health & Safety (H&S) across the organisation including risk assessments, accurate and timely recording of health and safety issues, carrying out audits and investigations as necessary.
• Respond to any reported H&S risks, prioritising any reported risks with a significant potential for harm. 
• Ensure The Passage is compliant with all relevant H&S statutory, regulatory and legislative requirements, including but not limited to: Fire safety; Gas, Electrical and Water safety; Asbestos management; RSH regulations.

Relationship Management (Contractors and Suppliers) 

•  Ensure relationships with key services suppliers are well managed by the Facilities Management team. Work with the team to monitor the quality and timing of external contractors’ work and to address any shortcomings promptly. 
• Ensure that all contracts for ongoing work and for one-off pieces of work are awarded in full accordance with The Passage’s procurement policy, ensuring best value for money and high-quality delivery. Together with the Facilities Management team, ensure contractors conduct themselves professionally and respectfully whilst attending any of the Passage’s locations and to ensure they follow our safeguarding policy at all times.

Teamwork and Line Management 

• Line manage the Facilities Management Co-ordinator with an emphasis on supportive communication, skills development and progress towards personal objectives, including his line management of other members of the team.
• Develop positive relationships with all other teams at The Passage’s multiple sites and promote practices to reduce the need for repairs and replacements. 

Financial 

• Develop and manage the Facilities Management budget, including capital spend, monitoring spending against budget and explaining variances. 
• Support business planning through accurate forecasting and long-term planning of major financial spending.
• Ensure value for money and effective financial control across all areas of responsibility. 

General Responsibilities 

• Working with your Line Manager, develop your role to keep pace with The Passage’s plans and ambitions; participate in regular supervision and annual appraisal and to lead in identifying your own development and training needs. 
• Represent The Passage in a professional manner at all times, carrying out your role to a high standard, and to always work in accordance with the aims, values and ethos of The Passage.
• Make sure The Passage’s policies are followed within Buildings & Facilities Management, particularly those for Safeguarding, Health and Safety, Data Protection and Equality and Diversity. 
• To participate in meetings, training and other events as required. 
• Undertake any other duties that may be required which are commensurate with the role. 

Desired Experience

• E1 Proven experience in leading a Buildings and Facilities Management function, including effective management of external contractors. 
• E2 Experience of developing and getting the best from a small team.  
• E3 Experience of effectively managing budgets.  
• E4 Experience of playing leading role in major projects as well as day to day operations.

Desired Knowledge

• K1 Strong understanding of Health and Safety and other legislative and regulatory requirements, ideally gained in an environment providing residential accommodation.  
• K2 Professionally recognised Health & Safety and/or Buildings and Facilities Management qualification (eg IWFM, NEBOSH, IOSH).