Operation manager jobs

We are looking for an experienced Regional Opperations Lead, to coordination all aspects of the StreetDoctors operations within the Wales and South West Region and to ensure our programmes are fit for the future.

We are an award-winning national charity which trains over 17,000 young people affected by street violence each year in emergency first-aid through a team of 250 healthcare volunteers and youth workers. We empower young people with the skills to become part of the solution to violence by developing the skills and confidence to save lives and increasing their understanding of the medical and psychological consequences of violence.

As the StreetDoctors lead for the Region, you will provide leadership in partnership development, volunteer management, the delivery of training and maintaining quality standards.

The key areas of focus include:

• To create, develop and maintain partnerships with a range of organisations including, funders, commissioners, community organisations, criminal justice organisations, education providers and youth organisations.
• To develop and manage engaged volunteers and youth workers and ensure their expectations are aligned to the organisation's objectives and provide the best volunteering experience possible.
• To ensure the quantity and quality of training sessions and projects meet the required targets and new opportunities are maximised.

At StreetDoctors we believe diversity supports innovation and creativity. We are committed to equality of opportunity, being inclusive, and being representative of the people we are here to support. We would therefore encourage applications from candidates from diverse backgrounds.

The National Gallery is seeking a dedicated IS Infrastructure Manager to join our Information Systems department. Our business teams rely heavily on the availability and security of our information systems to deliver services ranging from ticket sales and exhibitions to finance and human resources.

As the IS Infrastructure Manager, you will be responsible for the strategic planning, commissioning, and maintenance of a resilient and secure systems infrastructure. This includes managing both on-premise and cloud-hosted environments to ensure they meet the evolving needs of the Gallery.

This is a full-time, permanent position.

Whether assisting students and residents on a daily basis, supporting weekend residentials, conferences and events, or working with the team which delivers our annual Foundation Celebration, this role is at the heart of providing a welcoming campus environment.

The Campus Accommodation and Hospitality Manager will lead a team of reception and housekeeping staff to deliver and administer a full range of campus services. As well as providing an efficient and welcoming reception service, this includes the management of meeting rooms, accommodation booking, achieving and maintaining high standards of housekeeping, and overseeing contracted catering and refreshment services. The postholder will be part of a committed staff team, giving and receiving support to deliver the operational needs of the Foundation in a way which reflects our ethos of hospitality, care and community. 

This is a full-time role, with some evening and weekend work during weekend residentials and other events. The postholder will also participate in an out-of-hours on-call rota.

Key responsibilities

1. To manage the delivery of accommodation and hospitality operations.

• Foster a welcoming and inclusive atmosphere for students, staff, and visitors from diverse backgrounds and denominations.
• Oversee the day-to-day running of hospitality services including accommodation, catering and menus, and support for conferences and events.
• Represent the staff team on hospitality matters at the Foundation’s residents’ and community forum meetings
• Maintain high standards of cleanliness, presentation, and service across all facilities
• Liaise with Facilities Manager regarding maintenance needs arising in meeting rooms and accommodation 

2. To manage a team of hospitality staff.

• Draw up duty rotas for the Hospitality team based on varying operational need.
• Provide ongoing support, training, and development for team members.
• Carry out line management responsibilities in line with the Foundation’s HR policies and procedures

3. To manage the delivery of events and conferences.

• Generate quotes for events and conferences in consultation with internal and external organisers
• Support marketing for events, conferences, and other campus activities
• Oversee the Hospitality team to ensure effective administration for the smooth delivery of hospitality for teaching, residentials, events and conferences.
• Oversee room bookings, check-ins/outs, ensuring smooth turnaround of all accommodations between occupancy.

4. Procurement

• Manage procurement for hospitality goods and services in consultation with the Management Accountant and the Director of Operations.
• Monitor costs and implement efficiencies while maintaining quality.

Resurgo’s mission is to inspire and equip organisations to bring about ambitious and sustainable social change through our expertise in coaching, impact management and programme delivery. We’re a bold and innovative organisation with the ambition to transform society.

Are you a confident and experienced leader, with a heart for social justice and passionate about positively transforming society?

Then this could be the role for you. Join us as our next Centre Manager, and use your leadership and interpersonal skills to head up the team of three, delivering employment support in Brighton.

You’ll be working with the local church to manage the delivery of Resurgo's award-winning Spear Programme. Over the last 20 years, Spear has equipped more than 11,000 young people across the UK with the work-ready skills and mindset they need to succeed in employment, no matter the barriers they face. 

We believe each young person has huge potential. If you do too, and you have the skills and heart to see their lives transformed – join us.

The important stuff 

Location: Brighton

Contract: Full-Time, Permanent

Hours: Monday - Friday, 9.30am - 5.30pm with some out-of-hours work needed for events such as our Spear Celebrations

Salary: £35,000 - £38,000

Closing date: We are interviewing on a rolling basis and might close the application early if we find the right candidate

Upcoming Assessment Days: Thursday 30th October

Application pack: Have a look at our application pack for more information about the role and Resurgo

Please feel free to let us know if you may require any reasonable adjustments to participate fully in our recruitment process or if you have any enquiries regarding accessibility.

In this role, you’ll be responsible for:

Strategy, vision and impact [25%]

• Be at the forefront of leading Resurgo’s ‘big picture’ vision of a transformed society, empowering churches to transform young lives 
• Build and implement a strategy for developing relationships with local referral agencies to ensure effective recruitment of young people onto the Spear programme 
• Oversee the reporting of the Centre outcomes and ensure the Spear Programme is delivered in line with agreed targets 

Leadership, line management and training [25%]

• Lead your team with confidence; spurring them on in Resurgo’s mission; invest in a team culture of excellence, belonging and fun 
• Manage and develop the Lead Coach and Assistant Coach, using a coaching approach to invest in their growth and development. This includes weekly 1:1s, performance reviews and regular feedback
• Equip your team to drive change through a data informed approach, and keep them accountable to agreed targets for the Spear Programme

Relationship management [20%]

• Manage great relationships with a variety of stakeholders, including referrers, local businesses, donors, and your Board of Trustees 
• Embed into your local church; working closely with your Spear Trustees and congregation, and actively participating in their mission and events
• Partner with the Spear Trustees and assist in implementing their funding strategy by helping to build corporate and donor relationships. For example, by hosting prospective donors in the Training Room

Delivery of the Spear Programme [20%]

• Support group and 1-1 coaching with numerous 16-24-year-olds: equipping them with practical work-ready skills and resilient mindsets 
• Provide guidance to the Lead Coach in the training room when dealing with behavioural and safeguarding situations and upskill coaches with consistent coaching feedback
• Use a coaching approach to engage young people in challenging conversations that will enable them to take responsibility and over significant barriers to employment 

Operations [10%]

• Liaise with relevant staff regarding site operations and work to resolve any issues as soon as possible, ensuring the office and training room are safe and tidy working spaces in line with health and safety policies

This role will suit you if:

• You are an active Christian, passionate about your work being a lived expression of your faith 
• You want to help others reach their full potential, and enable young people to overcome significant barriers to employment 
• You have demonstrable experience in coaching, teaching or training and development, as well as being keen to develop these skills further
• You are an experienced and mature leader/line manager, or have great leadership potential, and are eager to bring out the best in your team
• You are confident building relationships with a variety of stakeholders, with effective written and verbal communication skills 
• You are steady under pressure, and able to juggle competing priorities 
• You are looking for a varied, hands-on role, where you won't be tied to a desk 
• You are IT literate 

You can expect:

• A genuine commitment to upskilling you through impressive training opportunities
• Training, guidance and funding to complete your professional coaching accreditation 
• Progression opportunities through professional development 1-1s 
• A fun, supportive culture where you are encouraged to bring your authentic self to work
• A worshipping community, where you can pray and worship with your colleagues
• Summer and autumn staff conference days, plus a two-night Christmas retreat 

A couple of things to note:

• This role requires occasional evening work, for our termly Spear Celebrations (where we celebrate our trainees as they complete the initial six weeks of the programme)
• In the event of a job offer, a DBS check will be requested

People and Training Manager Part-time 21 hours (£45,500 pro rata) remote

Are you passionate about building feminist, people-centred workplaces? We're looking for a compassionate and organised People and Training Manager to lead our internal HR function at GFS. You'll manage day-to-day HR operations, coordinate recruitment and training, and act as the key point of contact for our outsourced HR partner.At GFS, we believe in creating a supportive and inclusive work environment where our team can thrive.

About Girls Friendly Society 

Established in 1875, GFS is one of the oldest UK registered charities working to support girls and young women. We believe in challenging gender inequality by empowering girls and young women. We achieve this by providing groups and opportunities for girls and young women to build friendships, gain confidence, and learn that they are unstoppable. We deliver a programme of activities designed to develop socio-emotional skills such as confidence, self-esteem, emotional wellbeing, and resilience, and recruit and train women volunteers to run those activities in a space designed for girls and young women. We prioritise working in areas of disadvantage. 

Our Commitment to Equality, Diversity and Inclusion 

GFS is committed to building a diverse workforce that reflects the communities we serve. We actively welcome applications from people of all backgrounds, particularly those from marginalised communities including Black, Asian and minoritised ethnic candidates, LGBTQ+ individuals, disabled people, and those from underrepresented groups. 

As part of our commitment to equitable recruitment, we guarantee interviews for candidates from marginalised communities who meet the essential criteria for the role. We are also committed to making reasonable adjustments throughout the recruitment process and in the workplace. If you require any adjustments to support your application or interview, please let us know and we will work with you to ensure an accessible and inclusive process. 

Why Join Us? 

As part of our organisation, you'll enjoy: 

• Remote working with annual in-person opportunities to connect with colleagues 25 days annual leave (pro rata), plus bank holidays 
• Long service leave after two years 
• GFS Pension Scheme with 7.5% employer contribution 
• We embrace flexible working and support our employees to work in ways that suit their individual circumstances and responsibilities   
• 24-hour access to Employee Assistance Programme 
• Season ticket loan 
• Annual EDI Learning Days 
• Study time and personal training budget nto support your professional development

 Key Dates 

• Closing date:  Noon, Tuesday 11th November 2025 

• Informal Q&A (optional): 3pm on Tuesday 18th October 2025 

• Interviews: Tuesday 2nd and Wednesday 3rd December 2025 

Location: York
Salary: £37,842
Hours: Full time (would consider 4 days per week)
Contract: Permanent Now Hiring: Programmes & Operations Maestro!

Do you believe in the power of music to transform young lives? Can you keep a dozen plates spinning and still whistle a tune? We’re on the lookout for a brilliant Programmes/Operations Manager to orchestrate the smooth running of our school music activities across Yorkshire and the North East.

This is no ordinary desk job—you’ll be part conductor, part problem-solver, part people-whisperer. If you thrive on variety, love building partnerships, and want to see young people light up through music, then step into the spotlight!

What you’ll be doing (your set list):

• Leading the delivery of our School Music Programme across multiple schools and regions.
• Managing our delivery partner (Sing Education) with the poise of a true collaborator.
• Striking up brilliant relationships with schools and stakeholders.
• Keeping the programme in tune—monitoring performance, reporting outcomes, and ensuring safeguarding is pitch-perfect.
• Overseeing contracts and compliance like a seasoned stage manager.

Who you are (your greatest hits):

• Experienced in running educational or arts programmes, including staff and contract management.
• A natural organiser and communicator who can lead with confidence.
• Comfortable juggling budgets, schedules, and a to-do list longer than a symphony.
• Passionate about music education and the difference it makes for young people.

Encore (why join us?):

• Be part of a team that genuinely changes lives through music.
• Work in a role where no two days are the same.
• Bring your leadership skills to a programme that’s growing, ambitious, and full of heart.

If this sounds like music to your ears, we’d love to hear from you. Apply now and help us keep the beat going for schools and young people across Yorkshire and the North East!

REF-224 379

Operations & Office Manager

We’re looking for an Operations & Office Manager to help establish and run the organisation’s administrative, contractual, and operational foundations.

This is a pivotal role for someone who thrives on building efficient systems, supporting teams, and ensuring everything runs smoothly behind the scenes.

Location: Central London (Fitzrovia)
Salary: £38,000 – £40,000 per annum
Contract: Permanent, full-time
Start date: ASAP
 

Closing Date: Wednesday 22nd October 2025 at 11.59pm

About the role

As Operations & Office Manager, you’ll lead the day-to-day management of the office, oversee administrative systems, and act as the key point of contact for operational matters. You’ll work closely with senior leadership to ensure compliance, effective coordination, and strong relationships with partners, suppliers, and other stakeholders.

You’ll also take responsibility for HR and recruitment support, financial administration, and charity compliance, making sure policies, contracts, and records are maintained to the highest standards.

Key responsibilities include:

• Overseeing the day-to-day running and initial set-up of the office, working closely with our architects, Counterspace.
• Acting as the first point of contact for operational queries and supporting the senior leadership team.
• Managing contracts, procurement, and supplier relationships, ensuring all deliverables and payments are tracked.
• Providing HR support across recruitment, onboarding, and policy maintenance.
• Supporting finance processes, including expenses, invoices, and compliance reporting.
• Developing and improving operational systems, processes, and data management tools.
• Ensuring charity and GDPR compliance and maintaining up-to-date organisational documentation.

About you

We’re looking for a professional with 4+ years’ experience in operations, administration, or office management. You’ll have a proven track record in managing contracts and suppliers, excellent organisational and communication skills, and strong proficiency with Microsoft 365.

An understanding of HR processes, charity governance, and financial administration would be an advantage. Most importantly, you’ll be proactive, collaborative, and excited by the opportunity to help shape a new and inclusive arts organisation from the ground up.

Please upload your CV (2 pages), a covering letter (1 page) outlining your interest in the role and how you meet the criteria of the role.

About the organisation:  

This is a brand new arts and cultural institution and charity in London’s central Fitzrovia district, developed from the digital platform originally launched in 2011 by the Kamel Lazaar Foundation. Dedicated to supporting artists from the Global Majority, Ibraaz is an ambitious and creative organisation providing a brave space for art, culture, and ideas.

Other roles you may have experience of could include Operations Manager, Office Manager, Business Manager, HR and Operations Manager, Operations and Administration Manager, People and Operations Lead, Charity Operations Manager, Administration Manager, Governance and Compliance Officer, Operations Coordinator, Operations Executive, Executive Assistant, or Business Support Manager, etc.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Operations Assistant (Full Time – Office Based)  

Job Purpose:
The Operations Assistant provides support to the HR and Operations Manager by taking day to day responsibility, under guidance, for various facilities, safety and administrative processes, including HR administration, as well as responsiblity for locking/unlocking of meeting rooms, routine health and safety tasks and other matters that contribute to making the office a pleasant and functional environment in which to work. 

The duties will also include giving regular support to the Fulfilment Manager and under their guidance, process orders and support with despatch and deliveries, in addition to providing holiday cover, when the Fulfilment Manager is away.

Many aspects of this role require Manual Handling.

The ideal candidate will have a positive ‘can do’ attitude, a personable manner, and will embrace the desire to make a measurable difference.

Brain Tumour Research is an exciting, innovative, and ambitious charity. We are passionate about finding a cure for brain tumours through the establishment of dedicated Brain Tumour Research Centres of Excellence around the UK. 

Reports to:  HR and Operations Manager 

Direct Reports: No direct reports 

Location:  Head Office, Milton Keynes (This is not a Hybrid role, and will require attendance at the office Monday through Friday – 9-5pm or 8.30 - 4.30pm) 

Requisite Skills and Experience: 

Essential: 

• Excellent administration skills, detail orientated and systematic with the ability to prioritise competing demands

• Excellent communications skills, both written and verbal with the ability to adapt communication styles to the situation and audience 

• Strong interpersonal skills, ability to work within a close-knit team and have an adaptable and can-do attitude to work 

• Experience of handling and managing confidential data 

• Ability to handle difficult and sensitive issues, and to interact with empathy, compassion, tact, diplomacy and patience 

• IT skills including detailed knowledge of using Microsoft Word and Microsoft Outlook

• Effective organisational, planning and prioritisation skills 

• To be able to assist with manual activities of a physical nature 

• Able to work independently and as part of a team 

Desirable: 

• Experience of working in the charity sector 

• Experience of HR administration 

• Experience of using HR database, such as PeopleHR 

• Experience of PeopleHR, report running 

• Knowledge of Shopify

• Experience with working with databses and phone interactions

• Manual Handling experience 

• Health and Safety knowledge 

• Experience of Facilities and the management of maintenance requests 

Main duties:  

• Update internal HR databases, such as PeopleHR and employee files 

• Managing the WorkforUs mailbox 

• Recording and running reports from the database on sickness, leave, maternity etc 

• Assist in the preparation of HR standard template documents 

• Administering the onboarding and offboarding requirements for the organisation 

• To maintain the ATS when recruitment is live, and to support with the day-to-day recruitment activity, including but not limited to liaising with candidates, setting up interviews and preparing interview packs 

• Assisting with managing and maintaining database information for employee benefit schemes 

• Maintain and Update employee notice boards for HR and H&S 

• Opening, logging and distributing inbound post 

• Support with answering phone calls into the Office and responding to general enquiries 

• Recording and reporting on Environmental data 

• Assist with co-ordinating maintenance activities for the Office space 

• Support with H&S administration, such as Risk Assessments and Accident Reporting 

• To complete basic H&S checks including walk arounds, first aid kit maintenance 

• Support with Training requirements, booking of courses and the maintenance of a skills matrix 

• Monitor and maintain stationery requirements and office supplies such as milk, water 

• To assist with the setting up and presentation of the Meeting Rooms, to keep them well presented and to ensure that they are unlocked and locked each day. 

• To support the Fulfilment Manager on a regular basis with processing orders and deliveries 

• To cover in the absence of the Fulfilment Manager, the processing of orders and deliveries

• Participate with and support the HR & Operations Manager in HR projects on an adhoc basis 

• Ensure that relevant charity and other legislation is complied with

• To comply with Brain Tumour Research’s internal policies and procedures 

• To undertake any other reasonable duties as required by the HR and Operations Manager and Director of Finance and Ops 

We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.

​

We are asking for a CV as the first step but applicants may be asked to provide a targeted covering letter as part of the selection process.  Interviews will be conducted during the application window as appropriate, and will consist of a first interview via MS Teams, progressing, if successful to a face to face second interview, held at our offices in Milton Keynes.

Closing Date: 07th November 2025

​

We are looking for people who share our passion for finding a cure for brain tumours and who have the skills and experience to make a difference. We welcome applications from candidates of all backgrounds, cultures, genders, sexual orientations, abilities, and ages. We believe that diversity enriches our organisation and helps us achieve our mission. We are committed to providing an inclusive and supportive environment where everyone can be themselves and contribute to our vision.

​

Home-Start Hillingdon is dedicated to supporting our community to enable families to provide their children with the best possible start in life

HOME-START HILLINGDON (HSH)

Co-ordinator (Full-time)

We are looking for a non-judgmental, compassionate individual who would fit into our passionate team.

Purpose of the Role

Manage and support a caseload of volunteers to empower vulnerable families in giving their children the best start in life, occasionally providing direct support.  Contribute to volunteer recruitment, training, development, and the effective day-to-day operation of the organisation

Key Responsibilities. As a HSH Co-ordinator you will:

• Carry out initial home-visits and support families to set and monitor goals
• Match volunteers with families according to need and capacity
• Assess the suitability and complexity of referrals, liaise with referrers for additional information, and support onward referrals
• Supervise an appropriate caseload of volunteers and enable them to support families
• Monitor safeguarding concerns and liaise with the Operations Manager/Director as needed
• Contribute to the delivery of the Volunteer Preparation Courses
• Contribute to recruiting, selecting and preparing suitable volunteers
• Support the evaluation of the impact of HSH’s volunteering programme and family support
• Develop and maintain excellent working relationships with key health partners, including those from Parent Infant Mental Health Teams, Midwifery, IAPT, Perinatal Teams, Health Visiting and other groups

 You will need to be a car owner/driver

Closing Date:  Monday 17th November at 9am  Interview Date: Monday 1st December

(An appointment will be made subject to satisfactory reference and an Enhanced Disclosure and Barring Service Check)

It’s important that our team represent the diversity of the borough. We particularly encourage applications from Black, Asian or Minoritised Ethnic people/PoC, and marginalised groups.

 Home-Start is committed to safer recruitment practice as an important part of safeguarding and protecting children and vulnerable adults.

Join Sutton Nightwatch and help us raise vital funds to support and raise awareness for the homeless people within the London Borough of Sutton and surrounding areas. You’ll lead on strategy, grow donor relationships, and deliver ambitious fundraising targets that directly transform lives.

Sutton Night Watch is a registered charity which was set up to support and raise awareness for the homeless people within the London Borough of Sutton and surrounding areas.

Over the past 10 years, with the support of local business, the local community and fundraising efforts, we have been able to grow and expand into our own, permanent base in December 2019.  From here we are able to not only provide the essentials such as food, showers and clothing supplies, but we are able to also offer our service users a range of health services, benefit advice, wellbeing and educational based courses, clothes, washing facilities and most importantly, a place where people are seen, heard and understood. We also support people to find secure accommodation. In the past 3 months we have found homes for 13 people.

Job Purpose:

The Fundraising Manager is responsible for developing, implementing, and overseeing fundraising strategies to secure financial support for the organization.

Our annual fundraising target is set at c250k (cash income) plus additional targets for in-kind donations, preloved donations and donated services. These support the growth and sustainability of our operations, ensuring we can continue to provide essential items and services to local people experiencing homelessness.

This role involves managing donor relationships, coordinating fundraising campaigns, organizing events, and ensuring income targets are met to sustain and grow the charity’s mission.

Key Responsibilities:

Fundraising Strategy & Planning

• Develop and execute a comprehensive fundraising strategy across individual giving, corporate partnerships, grants, trusts, community fundraising, and events.
• Set annual income targets and monitor performance against goals.
• Identify new opportunities for sustainable income generation.

Donor & Stakeholder Management

• Cultivate and maintain strong relationships with donors, corporate partners, and sponsors.
• Ensure regular communication, reporting, and stewardship to encourage long-term support.
• Work closely with trustees, senior management, and volunteers to maximize fundraising potential

Campaigns & Events

• Plan, deliver, and evaluate fundraising campaigns and events (in-person and digital).
• Oversee community and challenge events, ensuring participant engagement and fundraising success.
• Leverage digital channels and social media to promote fundraising initiatives.

· Grant & Bid Writing

• Research and apply for funding opportunities from trusts, foundations, and grant-making bodies.
• Prepare compelling proposals and reports to secure and retain funding.

· Financial Management & Reporting

•  Oversee fundraising budgets, track expenditure, and ensure cost-effective delivery of campaigns.
• Produce accurate and timely reports for senior management and trustees.
• Ensure compliance with fundraising regulations and ethical standards.

Skills & Qualifications

• Proven experience in fundraising,  within the nonprofit sector.
• Strong track record of meeting or exceeding income targets.
• Excellent communication, negotiation, and relationship-building skills
•  Knowledge of fundraising regulations, GDPR, and donor stewardship best practices.
• Strong project management and organisational skills with the ability to manage multiple priorities.

Personal Attributes

•  Passionate about the mission and values of the charity.
• Creative, proactive, and results-driven.
• Resilient, adaptable, and able to work independently as well as part of a team.
• High level of integrity and commitment to ethical fundraising.

About us

For homeless people, or those at risk of homelessness, finding employment and housing opportunities can feel like an uphill battle, even more so if they’re affected by physical, mental health or substance misuse issues. Providence Row works with those affected by homelessness and those vulnerably housed in London, offering an integrated service of crisis support, advice and progression programmes. We ensure that people often excluded from mainstream services gain the support and opportunities they need to create a safe, healthy and sustainable life away from the streets.

The ideal candidate

We’re looking for an experienced Facilities Manager to be our named competent person for statutory compliance; covering health & safety, fire, water hygiene, electrical safety and environmental standards. You’ll coordinate planned and reactive maintenance - liaising with external contractors, keep accurate compliance records, and produce clear, risk-based reports for senior management. You’ll work with a high degree of autonomy, escalating issues and key strategic budget decisions as required.

What you’ll do

• Own compliance and risk management, maintaining live risk assessments and closing remedial actions within required timescales.
• Schedule and evidence statutory checks and liaise with approved contractors and maintain accurate records.
• Track maintenance spend and provide monthly variance reporting; support value-for-money supplier arrangements.
• Lead facilities projects as required - typically small to medium in scale.
• Drive sustainability improvements across energy, water and waste.
• Act as first responder to facilities incidents during working hours.

Research shows some people, especially women and marginalised groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us – please apply with confidence.

Benefits

• 27 days holiday plus bank holidays
• Pension scheme
• Cycle to work scheme
• Season ticket loan
•  Employee assistance programme
•  Access to shopping discounts
• Learning & development opportunities

To apply

Please upload your CV with a covering letter detailing how you meet the job specification by 6 November 2025 at 23:30*.

Interviews

*Please note that we may interview on a rolling basis and therefore encourage early applications.

Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.

Do you want to work with a leading advocacy charity organisation supporting those in need?

Do you have experience of working as Team Leader / managing people?

Are you keen to make a difference to people who want to be heard?

Then come and join us here at VoiceAbility.

We are looking for a confident and experienced people manager, who will lead and support teams based in and around the London area, to join our team.  We are seeking applicants who have transferable skills, a willingness to learn and a desire to help those in need of support.

About us

VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations.

We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most.

About the role?

We have an exciting opportunity for a Team Leader to join our team covering a variety of boroughs in London.  You will be a passionate supporter of quality driven, outcome centric, advocacy provision and in coaching others to achieve the exacting standards of excellence in advocacy required to support our clients.

About you

We are looking for a strong and resilient leader with experience of managing a team. Desirably you will have worked or volunteered in a welfare, supporting role, or caring for adults or young people who have support needs.

You will be committed to driving high performance and practice standards by actively engaging with our Practice Management team to interpret data. Thereby, making informed decisions and ensuring that the highest standards of advocacy are achieved.

You will ensure a culture of learning and continuous development through a mix of team and supervision meetings, and reflective practice.

You will be experienced in managing risks relating to the safety and wellbeing of staff members and the safeguarding of service users.

How will you make a difference?

You will be responsible for ensuring your team delivery of the highest standards of advocacy, ensuring that all contact with clients is outcome driven.

You will support your team and ensure that they have the necessary skills to make a difference in peoples lives on a daily basis.  Assisting them to grow in confidence and empowering them to assist those in need of support.

You will work resourcefully and collaboratively with people across the organisation to assist you and your team, fostering a learning culture where all views are respected.

Benefits 

28 days annual leave plus bank holidays (pro-rata for part-time colleagues) rising to 30 days upon 5 years’ service 

5% employer pension & minimum 3% employee contribution 

Salary sacrifices pension scheme 

Separate Life Assurance Cover (equivalent of two times your annual salary) 

Staff discount scheme including retail discounts, entertainment, holidays, gym membership etc 

24/7 Employee Assistance programme 

Access to remote counselling service 

Paid Disability Leave 

Paid compassionate Leave 

Home Working Allowance  

Support with continuous professional development 

Access to Clifton Strengths Coaching for development  

Personal Development Plans 

How are staff supported to work remotely? 

VoiceAbility has a small number of offices. Employees including Team Leaders are homebased for Administration and meetings will be held online as well as in person in the relevant community. 

When you need to travel for work, expenses will be paid (mileage or public transport costs).  

VoiceAbility offers the usual regular manager one to ones, Staff forums and communities of practice depending on role. Team meetings with a mix of virtual and in person approach. 

Equality and Diversity

VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential.

VoiceAbility are a Disability Confident employer, any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview. If you need to apply in a different way, please contact HR for further options.

How to apply

To apply for this role please sign up for a recruitment account by clicking the apply button on this page. Follow the instructions to create your account, upload your CV, and complete our short application form.

Important Dates:

Closing date for applications: Midnight on Friday 17th October, however, VoiceAbility reserve the right to withdraw this vacancy before this date.

Volunteers are at the heart of our mission

In 2024, our incredible network of 800 volunteers supported over 73,000 young people through Insight Talks, Skills Workshops, and Networking Events, showing them what's possible for their futures and building the skills and connections they need to get there.

Our dedicated Programme Team provides personalised support and feedback to every volunteer, ensuring they're equipped to make a real difference in young people's lives. This tailored approach has been key to our growth and impact – and means every volunteer feels genuinely valued.

We're a fast-growing charity working to reach every 14-19-year-old across the UK. Thanks to generous funding from partners including Google .org and the Moondance Foundation, we’re now excited to appoint our first Volunteer Manager – a pivotal role in scaling our volunteer base and deepening its impact.

The Volunteer Manager will lead efforts to further grow and diversify our volunteer base, ensuring consistent quality across sessions and fostering a vibrant, connected volunteer community. They will work closely with colleagues across England and Wales, with ambitious targets around attraction and retention.

Key priorities will include:

• Developing strategic partnerships alongside me and our Partnerships Manager
• Understanding the diverse backgrounds and career journeys of our volunteers
• Owning the volunteer experience from first contact onwards and training colleagues to deliver best practice support, ensuring volunteers feel well-prepared, informed about their impact, and inspired to stay involved

As this is a brand-new role, there’s plenty of scope to shape and innovate. It’s a fantastic opportunity for someone with excellent communication skills and a passion for volunteering.

Our team works remotely across England and Wales, with regular in-person meet-ups. We set high standards, support one another, and share a deep commitment to driving positive change. If this sounds like the kind of environment you’d enjoy, we’d love to hear from you.

Sue Maskrey
Chief Executive

Centre Manager – Youlbury Scout Adventures
Location: Youlbury, Oxfordshire (Live-in role – accommodation provided)
Salary: £37,800 per annum, Band F, Level 3
Hours: 35 per week – evening and weekend work required on a rota basis
Contract: Permanent

We’re hiring a Centre Manager at Scout Adventures Youlbury in Oxfordshire – a live-in leadership role where you’ll manage an outdoor activity centre, lead a team of staff and volunteers, and deliver inspiring experiences for young people from across the UK and beyond.

About the role

Youlbury is part of Scout Adventures – a national network of outdoor activity centres that inspire and educate thousands of young people every year. As Centre Manager, you’ll lead the team that makes it all happen: from outdoor learning and adventure activities to catering, site safety, and customer service.

You’ll work closely with staff, volunteers, visitors, and partners to deliver exceptional experiences while ensuring smooth, safe, and financially responsible operations.

Living on site allows you to be part of the fabric of the centre – building relationships, responding quickly when needed, and enjoying everything this special environment has to offer.

What you’ll be doing as our Centre Manager – Youlbury:

• Leading and supporting a team of staff and volunteers to deliver high-quality services
• Managing daily operations, including accommodation, catering, activities, and events
• Ensuring every visitor has a safe, smooth, and memorable experience
• Overseeing the site budget and contributing to financial planning
• Building strong relationships with the local community, volunteers, and Scout teams

What we’re looking for in our Centre Manager – Youlbury:

• Experience managing teams in a busy, customer-facing setting
• Confidence working with budgets, health & safety, and operational planning
• A hands-on leader who thrives on variety and challenge
• A passion for outdoor learning and a values-driven approach
• Strong organisational and problem-solving skills

Why live and work at Youlbury?

This is more than just a job — it’s a lifestyle. You’ll live among nature, with woodland walks, wildlife, and outdoor adventure just outside your door. On-site accommodation means no commute and the chance to be fully involved in a vibrant, purposeful community.

What you’ll get in return:

• 28 days holiday (rising to 32 after 2 years), plus extra days at Christmas
• Double-matched pension contributions up to 10%
• Award-winning Charity of the Year (Charity Times Awards 2022)
• Family-friendly policies and generous leave
• Access to training and development through our internal learning hub

Applications close: 23:59 on Monday, 10th November 2025

Interviews will be held in person: at Youlbury on Monday, 24th November 2025

Strictly no agencies.

The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.