Operational change manager jobs in battersea, greater london

Reporting to: Director of Policy and Engagement 

Direct reports: 1 x Scotland Policy and Public Affairs Manager and Legislative Lead, 2 x Policy and Public Affairs Officers, 1 x England Policy and Public Affairs Manager 

Location of work: Home-based. The post holder must be easily and quickly commutable to London and will require frequent meetings in London. The role may involve some irregular travel throughout England and Scotland to attend events and meetings.

Contract type: Full-time, 35 hours per week,  flexible hours may be considered. The role may require occasional evening and weekend work 

Contract Length: Permanent 

Salary: £54,500 - £56,500 

BACKGROUND

Our work has never been more needed. The latest research suggesting that the number of children and young people at risk of hunger has rocketed to 2.6 million* means that one in five children don't have enough to eat.When a child is too hungry to learn, when they’re aching for something to eat, they can’t concentrate. They can’t absorb information. Big feelings and worries can be impossible to control. They fall behind in their studies.

Magic Breakfast provide a nutritious and filling breakfast to over 300,000 children and young people every school day. We work with schools in areas of high disadvantage, helping staff target the children most in need without barrier or stigma.  Magic Breakfast are ambitious to grow our impact to remove hunger as a barrier to learning for all children and young people in the UK.

 This is an exciting time to join Magic Breakfast if you wish to make a difference to the lives of children as we work to influence both policy implementation, with the national rollout of primary-aged universal school breakfast, and legislative change, through the Children’s Wellbeing and Schools Bill. There has also been commitment from the Scottish Government for a national breakfast scheme and we are seeking to expand our advocacy work into Wales. Magic Breakfast’s influence will be instrumental to ensuring school breakfasts are implemented in a way that is hunger-focused and barrier free.

In addition, thousands of secondary school children are at risk of losing their free school breakfasts from September next year. For many of these students, this is their only opportunity to have a nutritious meal before facing a demanding school day, including taking exams.  And for the very youngest, we know that the disadvantage gap begins before they even reach reception. With the Government commitment to another 100,000 places in school-based nurseries, early years is also a critical part of our advocacy work.

 Being part of the work of Magic Breakfast is your chance, together with parents, teachers and people across the UK, to demonstrate the power of school breakfasts and to shape the way forward to end morning hunger for good.

*Food Foundation Insecurity Tracker Jan 2025

JOB PURPOSE

The Head of Policy & Public Affairs will review, develop and implement our advocacy strategy and lead a team to influence the devolved legislatures across the UK to address child morning hunger, with a view to the underlying systemic causes of child poverty and hunger, by driving change through policy and legislation. The role operates at our ‘Head of level’ which is the most senior operational specialist level and provides both operational and strategic leadership.

This role will also provide wider leadership across the charity and input into organisational strategy development and planning as part of the Core Management Group. This role will ensure that the Policy and Public Affairs function is aligned to the wider strategic aims and outcomes of Magic Breakfast as well as the internal operational systems and delivery.

The strategic leadership will ensure an external and long term view, with an outward looking and forward thinking approach that builds thought leadership, relationships and partnerships, with positioning to anticipate and build on new opportunities to end child morning hunger for good.

It will require an experienced Policy and Public Affairs professional, with significant experience of high impact and demonstrable outcomes at a senior level in the field. The postholder will lead the policy and public affairs team to influence the Early Adopters Scheme, the national rollout of primary school breakfast provision in England and breakfast legislation in the Children’s Wellbeing Bill (CWB).

They will also develop, guide and lead plans to influence the Scottish government, particularly in the run up to the election in May 2026 and the influencing of manifestos; and will lead Magic Breakfast’s upcoming influencing work in Wales. 

In the external leadership that the role provides they will build relationships with politicians, political influencers, special advisors and civil servants to establish long-term, sustainable solutions to child morning hunger in the UK.

As a compassionate, people centric and inspiring leader they will work to enable their team to grow and develop in their skills ensuring they can step away from the detail whilst retaining accountability, build effective resource management and progression pathways. This role may manage external consultants where necessary, and work collaboratively with external organisations to amplify our voice and asks and strengthen our position as a thought leader. 

 KEY RESPONSIBILITIES

· Review and define the advocacy strategy for 25/26 in line both with moving political environment and Magic Breakfast’s influencing agenda, considering the systemic barriers to ending child morning hunger for good.

· Develop and maintain close relationships with the Department for Education and other key departments including Department for Health and Social Care and Treasury, to secure hunger and child focus as key priorities for breakfast provision.

· Develop, monitor and evaluate influencing plans for each devolved nation

· Support the development of influencing plans with coalition groups and organisations to influence school breakfast policy, commitments and implementation

· Review policy positions in Wales and Northern Ireland and define our advocacy approach, gaining external insights and analysing available research and data to shape the plan

· Develop a vision for advocacy beyond current demands, considering political appetite and gaining insight from lived experience communities and relevant sectors, to ensure that we are clear on future asks, and can build the foundation towards them.

· Work with Impact and Insights team to define future research needs to meet our longer-term advocacy plans

· Enhance and establish internal processes and ensure good internal information dissemination 

· Work closely with key internal stakeholders to shape advocacy work and support broader organisational objectives

· Embed learnings and develop a fail fast, learn fast culture in the team

· Coach, support and lead direct reports enabling increased professional development, strategic decision making, proactive project management and robust political influencing

· Contribute to and help shape the work of the Core Management Group to ensure ongoing alignment for in year implementation of the strategic plan and create integrated future year plans which meet organisational goals

· Monitor and review KPIs to monitor and measure both team and cross organisational performance, using the results to guide teams and surface learnings

· Assess areas of risk and escalate where necessary and according to policy

· Develop and monitor annual team budgets

General

• Work collaboratively across the organisation, building good working relations and providing ad-hoc support to other teams and members of staff

• Passion and commitment to Magic Breakfast’s aim of alleviating morning hunger as a barrier to learning for children in the UK.

• Help to maintain a positive working environment; keeping the vision of Magic Breakfast at the heart of everything we do. 

• Share Magic Breakfast’s commitment to Diversity, Equality and Inclusion

• Establish and ensure existing Ways of Working are adhered to across team

• Adhere to all Magic Breakfast policies and procedures and ensure that all activity is compliant with current legislation, GDPR, data protection and child safeguarding requirements

• Undertake any other duties commensurate with the role

 PERSON SPECIFICATION

Knowledge and Experience

Essential

· Strategy development, demonstrating a deep understanding of how to craft, implement, and evolve strategies that align to operational outcomes for the Policy and Advocacy function as well as enabling our organisation strategy in our aim to end child morning for good.

· Stakeholder management and partnership building with extensive experience of engaging, influencing, and collaborating with diverse stakeholders, including senior political figures, policymakers, funders and sector leaders.

· Ability to confidently and flexibly deal with volatile political environment, anticipating potential developments and adapting to emerging situations to meet aims

· Highly experienced in developing and shaping policy positions, using insights, research and data sets to inform and guide decision-making

· Understanding and experience of the role of the broader external environment to shape policy asks and political influencing, including the implications of a policy ask in one sector on another.

· Experience of influencing key political events such as budgets, national elections and the legislative process.

· Significant experience of coaching, supporting and managing the development of a team, with the ability to make difficult decisions and challenge where needed to deliver the organisational strategy.

Desirable

· Experience of education, food insecurity, child poverty or childcare sectors

Skills and Abilities

• Effective leadership mentality with confidence to step away from the detail and delegate responsibility, enabling others to use judgements, make decisions, learn from failures and continuously improve.

• Analytical and evidence based decision making, with the ability to turn data and analysis into policy and advocacy related recommendations or outcomes for action.

• Effective planning, prioritisation and project management skills. Able to organise self and team to meet planned objectives and strategic direction with the ability to pivot and manage the unexpected.

• Strong, influential and impactful interpersonal and communication skills and to advocate for own specialism, department and Magic Breakfast's mission, effectively conveying the organisation's impact and needs to a wide range of audiences.

• Operational and financial acumen and analysis: understanding and practical application of knowledge as required around funding considerations, budget development and management, risk management, and ensuring systems in place for efficiency by setting and maintaining policy and procedural frameworks.

• An outward looking and forward thinking approach that drives a sense of curiosity, innovation and continuous improvement. Always thinking what can we learn from others, what new developments can be explored and what are the opportunities for the function to improve and grow with others too.

WHAT WE OFFER

At Magic Breakfast we value our employees and work hard to develop offer a supportive, respectful culture which enables everyone to bring their whole self to work.

Please find attached our job pack

APPLICATION PROCCESS

Should you wish to discuss the role before applying please email our People and Culture Team, recruitment @ magicbreakfast. com

Shortlisting - w/c 5th May

Interview 1 - 15th and 16th May

Interview 2 - w/c 21st May

We reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.

We're on the lookout for a seasoned pro who knows their way around the software development and project management lifecycle—if that sounds like you, keep reading!

�� Location: Hybrid (expectation to travel for team days/as business requires)

⌚ Contract Type: Permanent, 35 hours per week

�� Salary: Starting from £64,866.26 - £71,352.88 dependent on experience and location

What is a Head of Digital, Data and Technology? 

As the Head of DDaT Portfolio Delivery, you will leverage your extensive experience and deep understanding of the technical project lifecycle and key delivery methodologies. Proficiency in Agile, Scrum, DevOps, and Waterfall frameworks is essential for effective governance and optimisation of complex project portfolios.

This role offers a unique opportunity to apply your skills and passion for change in a growing healthcare organisation, supporting over 110,000 clients annually.

You will collaborate closely with various heads of departments and colleagues across the business to ensure all DDaT deliveries are strategically aligned, rigorously tested, delivered on time and within budget, and fully adopted by the business. This role drives seamless execution from small enhancements to large-scale projects, enhancing the client journey, operational efficiency, and business impact for MSI UK.

What can we offer you?

• �� Expenses incurred while traveling outside your base location will be reimbursed.
• �� Birthday Bonus with an additional day of annual leave dedicated to celebrating your birthday and long service recognition rewards programme 
• �� Perks and discounts at over 4000 retail and hospitality outlets through the Blue Light Card

In addition to the perks outlined above, there are many more benefits alongside what is written above for you to enjoy. Find out more during your interview!

What you’ll be doing:

The role of the Head of DDaT Portfolio Delivery will have:

• Deep understanding of software development, IT infrastructure, DevOps, Agile, and Scrum practices, with experience in AI, ML, RPA, UX, design, end-user testing, and requirements gathering.
• Ability to analyse complex problems, devise solutions, and make informed decisions under pressure.
• Identify risks, implement mitigation strategies, and ensure projects stay on track.
• Ensure deliverables meet standards through effective QA and testing protocols, with continuous monitoring and evaluation.
• Comprehensive understanding of project lifecycles, tailoring Agile, Scrum, and Waterfall methodologies for timely, budget-compliant delivery.
• Capable of troubleshooting technical issues and understanding software or product development intricacies.
• Expertise in system architecture, DevOps, risk management, ITIL, technical documentation, and programming languages.
• Oversee testing quality internally and with vendors, ensuring robust methodologies and evidence collection.
• Familiarity with technologies used, capable of troubleshooting technical issues.

What we’re looking for:

• Extensive experience delivering complex digital and tech-enabled programs, with deep knowledge of healthcare technology ecosystems (e.g., NHS Digital, EPRs, FHIR, GDPR, DSPT).
• Proficient in Agile, Scrum, DevOps, SAFe, Lean, and Waterfall, ensuring efficient delivery across cross-functional teams.
• Proven leadership in digital/data/technology strategy, including authoring and presenting strategic documents to executive teams.
• Skilled in developing and deploying client-facing digital solutions (e.g., portals, remote monitoring, digital health apps), ensuring compliance, usability, and smooth go-live transitions.
• Strong stakeholder engagement and vendor management skills, including RFPs and procurement via NHS frameworks (G-Cloud, Digital Marketplace).
• Expertise in demand and capacity planning for DDaT, aligning delivery with business needs, compliance, and budget.
• Experienced in BI and data strategy projects, including integration, analytics, automation, and emerging technologies (RPA, AI, ML).
• Able to gather technical requirements aligned with business goals and system capabilities.
• Skilled in measuring ROI on tech initiatives using KPIs and cost-benefit analysis.
• Strong project management skills across the full lifecycle, blending PRINCE2 governance with Agile and Waterfall delivery.
• Experienced in Agile product development—from strategy to launch—and translating complex technical concepts for non-technical audiences.
• Deep knowledge of emerging digital trends and their strategic applications.
• Flexible to travel and work outside core hours as required.
• Established and led PMO practices to ensure strategic alignment, risk management, resource planning, and continuous improvement.

About Respect  

Respect is a pioneering UK membership organisation in the domestic abuse sector.  Founded in 2000, we have built our expertise over the last 23 years in what was then a fledgling sector and recently have seen significant and rapid growth.     

Respect supports frontline organisations across the UK, so that together we can end domestic abuse.  Our work is wide ranging: we offer accreditation of specialist services; we provide training for individuals and organisations working in the sector; we work in partnership with others to innovate and develop practice;  we provide two helplines to enable service users to get the help and advice they need; we lobby influencers to improve policy and practice; we support up-to-date research undertaken by specialists in the field; and we fundraise to ensure important work continues to happen. 

Respect has seen rapid growth over the last few years, and we now have 60+ staff running a range of projects and core activities and have ambitious plans for further growth and influence. 

Our vision   

We want a world where everyone is free from domestic abuse. Where it is never ok to control, harm or cause fear. Where those who perpetrate domestic abuse are stopped, held to account and given the chance to change.    

Our mission   

We work with our members, partners and allies to stop the harms done by those who perpetrate domestic abuse.  With innovative practice, robust research and quality data, we build evidence of what works, promote safe, effective practice and drive high standards.  We use our voice, in collaboration with others, to call for a response to domestic abuse that matches the scale of the problem.  We will not stop, until domestic abuse stops.    

Our Focus   

Respect was founded to focus on perpetrators of domestic abuse and this, including our vital work with young people who cause harm, will remain our key priority.  Our work with male victims will continue as an important, distinct, project.    

Our Values   

• Pioneering - We explore innovative ideas and develop new approaches with curiosity and rigour.   
   

• Collaborative - We work in partnership with our members, partners and allies to bring about individual, societal and systems change.   
   

• Accountable- We listen to survivors and centre their needs in our work.  We hold perpetrators to account for their behaviour and hold ourselves and our members accountable for ours.   
   

• Respectful - We live up to our name.  We are committed to equity, diversity and inclusion in all that we do.  We are honest, compassionate and boldly challenge injustice.    

Make a Change 

Make a Change is a community-wide, early response approach to people using abusive behaviours (or who are concerned that they might be) towards a current or ex-partner. The model has been developed by Respect in partnership with Women’s Aid Federation England, drawing inspiration from their Change that Lasts approach. It includes three strands: expert support programme for perpetrators with parallel support for survivors, workforce development and community outreach.

Improving the safety, freedom and wellbeing of adult and child survivors of domestic abuse is a key outcome for our work with perpetrators.  The Make a Change model is a multi-partner project offering local areas a framework for delivering perpetrator work. Where feasible, we aim to establish partnerships with local survivor domestic abuse service to deliver parallel support for survivors (referred to as Integrated Support Service) as part the expert support strand.

Purpose of the role: 

The Senior Communications and Policy Officer will work with the Make a Change team at Respect to advance the development of communication and policy activities for the Make a Change model in project sites and nationally to encourage uptake in new areas. They will also work with Respect’s Communications and Influence leads to ensure alignment with the organisation's broader messaging and advocacy efforts, maximising the impact of Make a Change initiatives. The postholder will lead on developing and implementing communication strategies and plans in partnership with our delivery partners across the sites.

We would particularly welcome applications from individuals from a wide range of backgrounds and across all protected characteristics1, particularly from people from the following under-represented groups: 

• Black and minoritised people 

• Disabled people 

We always welcome and support applications from those who have personal experience of domestic abuse. 

Please follow the link to find out more. 

Everyone deserves a decent place to live – join Habitat for Humanity Great Britain as our new Director of Finance, Operations & Compliance, and support people to find a safe, affordable home. 

We’re on the lookout for an experienced finance and operations professional, with the energy and drive to lead a team focused on excellent service delivery, continuous improvement and sustainable growth. This is your chance to take charge of a support services team with a real purpose—helping families build a better future through safe and affordable housing.

Reporting to the CEO, you’ll take the lead on all financial, compliance, operational and people support activities.  This role demands a combination of the hands-on approach needed in a medium-sized charity with the strong people management skills to enable all members of your team to deliver high quality services and to thrive in their roles.

You’ll also be working closely with colleagues across the international Habitat network, so good communication and collaboration skills will be key to success in this role. 

Job Title: Director of Finance, Operations & Compliance 

Department: Finance, Operations & Compliance 

Reports to: National Director/CEO 

Budget responsibility: Yes 

Line management: Team of 6, with 3 direct reports (Head of People, Finance Manager, Finance Business Partner) 

Location: Home-based with regular travel to internal meetings and team events, and occasional travel to our registered office in Slough 

About Habitat for Humanity Great Britain 

Habitat for Humanity Great Britain (Habitat GB) is part of the global Habitat for Humanity network fighting global poverty and homelessness. We believe that a decent home helps to permanently break the cycle of poverty and allows families to achieve strength, stability, and self-reliance.

Habitat GB has recently completed a strategic review, resulting in a new National Strategy and an organisational restructure, to ensure the organisation is able to deliver the Strategy impactfully, efficiently and effectively. This has included the integration of a subsidiary entity (GB Homes) into Habitat GB.  As a result, the Finance, Operations & Compliance team has been expanded to ensure the right capacity and capability for these crucial functions.

Habitat’s turnover for the financial year ended 30 June 2023 was £3.0m with net assets of £2.5m: for the year ended 30 June 2024, it was £3.5m with assets of £2.1m. 

Job Purpose 

The Director of Finance, Operations & Compliance will be a key member of the Senior Leadership Team, working to ensure the impact, sustainability, diligence and productivity of the organisation, with a commitment to organisational transformation within the framework of a values-led approach to people and culture. 

Taking a lead on all financial, support and compliance activities, the role demands a combination of the hands-on approach needed in a medium-sized charity with the strong people management skills to enable all members of their team to deliver high quality services and to thrive in their roles.

Key responsibilities include: 

• All aspects of financial strategy, planning and control. 

• Providing oversight of organisational priorities, productivity, performance, people & HR, risk and due diligence. 

• Support to fundraising and programmes. 

• Being an active leader across the organisation, collaborating effectively with teams, and contributing fully to organisational wide initiatives and opportunities. 

• Co-creating ways of working to enable an adaptive, collaborative and high performing organisational team. 

• Leading and managing a team of 6, including 3 direct reports. 

Key Accountabilities and Responsibilities:

Financial Strategy, Planning and Control: 

• Accountable for organisational financial strategy, working with senior staff and trustees to ensure multi-year planning, target setting and monitoring in line with Habitat GB’s strategic objectives.

• Accountable for all aspects of financial management and control, including budgeting, reforecasting, treasury management, cashflow, management information, performance and statutory reporting.

• Accountable for the development and continuous improvement of reporting frameworks, including leading regular reviews with Senior Leadership team and providing quantitative and qualitative reports for the Board including clear and accessible narrative analysis.

• Provision of financial management and accounting services, management information, and statutory reporting. 

• Lead the organisation of quarterly Finance, Audit & Risk Committee meetings, in line with the Committee Terms of Reference and in consultation with the Treasurer, and National Director/CEO. 

• Responsible for the preparation and submission of annual statutory accounts in accordance with SORP and legal requirements and coordinating the external audit exercise and seeing the process through to Board approvals and filing with statutory bodies. 

• Lead a positive and collaborative relationship with HFHI Finance teams and ensure that Habitat GB meets its regular reporting requirements. 

• Lead Habitat GB’s relationship with relevant external partners, including auditors, bankers, insurers, pension providers, HMRC, Charity Commission and Companies House. 

GB Homes Subsidiary Entity: 

• Working closely with the National Director/CEO on planning for the future wind-up of the entity, providing all financial management, reporting and compliance resources as required in the interim. 

• Working with the Director of Programme Delivery, provide financial resource and support to the management of the former GB Homes asset portfolio, developing appropriate reporting mechanisms that provide data which can be included into the combined budgeting and reporting of Habitat GB 

• Accountable for integration and ongoing provision of the operational requirements of the GB Homes subsidiary, including insurance, technology, and communications requirements. 

Fundraising & Programmes support: 

• Work closely with the Directors of Fundraising & Partnerships, and of Impact & Influence to set ambitious and achievable targets across restricted and unrestricted fundraising, track performance, and ensure high quality forecasting, reporting and budget management. 

• Be responsible for the development and oversight of policies, protocols and systems required for restricted fund management which align with Habitat for Humanity International and external donor requirements. 

• Work collaboratively across Habitat GB to agree service delivery expectations and ensure the timely provision of relevant inputs from the Finance, Operations & Compliance team across partnership and programme cycles.  For example, audit or financial reporting requirements from donors, up to date policies, review of proposal documents, grants and contract agreements. 

• Work closely with the Directors of Programme Delivery & Retail to ensure Habitat GB has the specialist knowledge and financial skills relevant to our diverse types of programmes, including a new and growing retail operation, as well as construction project delivery. 

Risk Management and Compliance: 

• Lead on the development and maintenance of the organisational Risk Register, being responsible for the management and mitigation of financial, regulatory and operational risks and coordinating with others on the reporting and review of other risk areas. 

• Ensure Habitat GB is fully compliant and up to date with all its data protection and insurance requirements and has access to appropriate legal and other expert resources where necessary. 

• Be responsible for technology infrastructure, hardware and the management of outsourced support services. 

People Policies and HR Administration: 

• Support the Head of People to deliver a high-quality People and HR service to the organisation and our partners, including efficient HR administration, pension and payroll, people management, safeguarding, strategy and leadership. 

• Working closely with the National Director and others, have overall responsibility for the provision of up to date, user-friendly and legally compliant policies and procedures which support an efficient and effective organisational culture and environment. 

Leadership & Management: 

• Lead a high performing and ambitious team, inspired to implement and grow the strategy and with a core focus on positive impact for Habitat GB’s community and strategic partners through the provisional of excellent functional and subject matter expertise. 

• Develop, lead and focus the Finance, Operations & Compliance team, its budget, activities and performance, to ensure the delivery against targets. 

• Manage, motivate and develop team members. Ensure regular 1-2-1s are held, set individual objectives, encourage a culture of giving and receiving feedback, where kindness and ambition support the progression of people and plans. 

• Set quality standards and meaningful KPIs to encourage ownership and accountability with direct reports, team, and others and effectively monitor progress towards agreed targets. 

• Role model our values in line with Habitat GB’s inclusive approach to people and culture. 

Organisational Leadership: 

• Support the National Director/CEO in delivering Habitat GB’s strategy and vision, acting as a collaborative and supportive member of a shared leadership team. 

• As a member of the Senior Leadership Team, provide oversight of organisational priorities, productivity, performance, risk and due diligence. 

• Be an active leader across the organisation, collaborating effectively with teams, and contributing fully to organisational wide initiatives and opportunities. 

• Co-create ways of working to enable an adaptive, collaborative and high performing organisational team. 

• Deputise for the National Director when required and represent HFHGB in external meetings and forums. 

Person profile: 

• Holder of a relevant professional or accounting qualification: e.g. ACCA or equivalent. 

• Expertise in charity sector compliance (FRS102) reporting requirements. 

• Expert knowledge of financial strategy, management and reporting, with experience relevant to funding and grants, retail, commercial or construction. 

• Proven track record of developing and leading complex financial strategies and supporting teams to deliver high quality functional inputs in an inclusive, collaborative environment. 

• Hands-on experience with relevant accounting systems and the ability to quickly learn new systems (Habitat GB uses SUN and SAGE systems). 

• Experience working in and leading teams responsible for operational and people related functions. 

• Experience of working in a similar organisation, collaborating across teams and operating in a highly effective way across a diverse, networked structure. 

• Significant and successful experience in senior management roles, encompassing strategic management and team leadership. 

• Understanding and experience of complex organisational change projects, including the ability to support new teams to develop and thrive. 

Skills and competencies: 

• You have excellent interpersonal skills and can communicate with impact across diverse audiences. 

• You are a strategic, analytical and details orientated thinker who can also appreciate the big picture, be pragmatic, collaborative and focus on increasing impact in line with Habitat GB’s mission. 

• You are resilient, able to lead positively in a role which carries significant responsibility and requires you to prioritise effectively across multiple areas of work, problem solve and demonstrate strong organisational and planning skills. 

• You are a values-led leader, who demonstrates integrity, respect for others and a commitment to equity, diversity and inclusion. Strong leadership skills and commitment to the highest levels of integrity, honesty, openness and good governance with the capacity to inspire and motivate others. 

• You are an experienced manager, able to lead and inspire others, offering kind and constructive support to others enabling them to improve their impact and performance. 

• You are confident and able to work across different and competing priorities which require you to flex between hands on activities and strategic leadership. 

• You can demonstrate business planning acumen, decision-making, and problem-solving skills. 

The role and responsibilities will be carried out in a way which reflects: 

• Habitat GB’s commitment to safeguarding children in accordance with the Safeguarding Policy. 

• A commitment to Habitat GB’s vision, mission, values and approach. 

• A commitment to effective management of risk, by operating within the Charity’s code of conduct, policies, procedures and controls and by carrying out the risk management and assurance responsibilities of the role as set out in relevant Policy and Procedures. 

Reporting to the CEO, you’ll take the lead on all financial, compliance, operational and people support activities.  This role demands a combination of the hands-on approach needed in a medium-sized charity with the strong people management skills to enable all members of your team to deliver high quality services and to thrive in their roles.

You’ll also be working closely with colleagues across the international Habitat network, so good communication and collaboration skills will be key to success in this role. 

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If this role sounds like it could be a good match for you, please take a look at the Candidate Pack.

Please note: this role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK. The sucessfull candidate will be required to have a DBS check before starting the role.

Habitat for Humanity requires that all employees take seriously their ethical responsibilities to safeguard our intended beneficiaries, their communities, and all those with whom we work.  Managers at all levels have responsibilities to support and develop systems that create and maintain an environment that prevents harassment, sexual exploitation and abuse, safeguards the rights of beneficiaries and community members (especially children), and promotes the implementation of our code of conduct. The employment of this position will be subject to a satisfactory reference check and a Disclosure and Barring Service (DBS) check. 

At Habitat for Humanity GB, we aim to build, develop and retain a talented workforce that represents a variety of backgrounds, skills and experiences. We welcome and actively encourage applications from anyone who feels they’d be a good fit for our organisation, regardless of race, religion, colour, age, sex, national origin, sexual orientation, gender identity, disability, neurodiversity or any other protected characteristics. 

Unfortunately, because of high volume of applications we will not be able to contact unsuccessful applicants. If you haven’t heard from us within a month of the application deadline, please assume that your application has not been successful. 

We’d prefer to hear directly from applicants – we won’t be working with third party recruiters on this role.  

Patient and public involvement and engagement (PPIE) is a fundamental approach in our work at UCLPartners. This is an excellent opportunity for an individual with some experience in patient involvement or community engagement to coordinate and support activities to ensure patients, carers and communities are at the forefront of UCLPartners’ work.

Reporting to the Head of Patient and Public Involvement and Engagement and closely working with our Patient, Carer and Public Advisory Panel, you will use your excellent communication and interpersonal skills to support development and delivery of projects that support inclusive and meaningful PPIE.

Key responsibilities include but are not limited to the following:

PPIE Planning and Coordination:

• Support the delivery and evaluation of the UCLPartners Patient and Public Involvement and Engagement (PPIE) strategy.
• Support the development of new ways of equitably involving patients, carers and the public from across our region in what we do, ensuring we work with communities facing the biggest health challenges.
• Support the delivery of the UCLPartners Patient, Carer and Public Advisory Panel, including organising panel meetings, co-facilitating sessions, and providing guidance and training to current members
• Support the continued development of the Lived Experience Network including recruitment and demographic monitoring.

PPIE Support and Development:

• Support the provision of PPIE advice to staff and innovators, including providing additional facilitation and hands-on activity support (when required).
• Support patient, carer and community contributors with induction, ongoing training and feedback processes.

Operational duties:

• Act as a point of contact for patient, carer and public contributors to ensure clear, two-way communication.
• Support patients, carers and communities through the ‘Contributor Payment Process’ to ensure timely reimbursement
• Lead the safe and secure data management and up-to-date record keeping within PPIE activities
• Develop content to share and promote our PPIE work including patient-facing newsletters
• Carry out any other duties as requested by the line manager

You

• Experience of designing or delivering patient/public involvement or community engagement activities
• Ability to involve and work with diverse groups of patients, carers and community groups in a way that builds trust and transparency
• Experience of delivering involvement and engagement activities such as workshops, focus groups, and coproduction sessions
• Familiarity with online tools to support engagement (i.e. Zoom, Padlet, Miro, Slido)
• Experience of developing content for external communications such as newsletters 
• A strong understanding and commitment to equity, diversity and inclusion in healthcare 
• Ability to work flexibly in the planning and organisation of multiple strands of work
• Ability to work as both as part of a team and independently according to project needs
• Experience of advising and supporting the development of involvement activities and projects is desirable
• Experience of working with researchers, professionals, and innovators in the health and care sector is desirable

Terms and Conditions

The PPIE Officer will report into the Head of Patient and Public Involvement and Engagement and work closely with all our teams and functions. The remuneration for this post is competitive depending on skills and experience with a salary range of £36,010 to £51,500 per annum.

This is a full-time, permanent position although 4 days a week will also be considered. Some evening and weekend working will be required to support involvement activities.

We offer flexible working arrangements and support hybrid working at UCLPartners. All staff will typically spend a minimum of 40% of their working time at the UCLPartners office i.e. for a minimum of 2 days/week if full-time or 40% of your working time for part-time staff. This can be averaged over a 3-month period.

As part of our benefits package, employees are entitled to 27 days of annual leave (plus bank holidays), company pension (employer contribution 10% of annual salary), life assurance coverage, cycle to work scheme, travel season ticket loans and flexible working.

Our expert team of canine behaviourists provide behavioural support and advice to teams within Battersea, members of the public, and the rescue organisations we work with around the world. The team design and help implement behaviour modification and training plans for dogs whilst coaching members of the canine care groups through the practical day-to-day steps. They also assist with behavioural and welfare assessments of animals who come into our centres and are on hand to help manage and provide further support with dogs with more complex behavioural needs. The team provide support to dogs during their stay at Battersea, and are also available for continued advice after rehoming.

We are now looking to recruit a Canine Behaviour and Training Advisor for our team in London. Within this role, you will work with our operational teams in the assessment and welfare of the dogs in our care and in the provision of behavioural training and advice for staff, volunteers, customers and external organisations. You will be working as part of a care group to create behaviour modification plans, support with handling difficult dogs and make recommendations, along with the individual care group, for individual dog outcomes.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year
• Discounted gym memberships and cycle to work schemes
• Employee Assistance Programme and access to Wellbeing Resources
• Generous pension contributions – up to 10% employer contribution
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
• Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Working with our dogs and cats:

We are here for every dog and cat. Within our operational roles, this means providing the highest level of care and husbandry to our animals. Every day will be different and will sometimes involve emotionally challenging situations. Battersea has created an ethos of open conversations and carefully curated wellbeing initiatives to support our employees handling these scenarios. It is also important to note that the role is very physical and does involve a lot of manual tasks which are required to provide the exceptional standards of care to our animals. We ask you consider these aspects of the role carefully before applying.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. 

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 11th May 2025
Interview date(s): 28th May 2025

For full details, please download our recruitment pack.

To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Your new company
I am delighted to be working with a health-based charity in a vital role within the governance team. I am currently recruiting for a Head of Risk and Assurance on a 6-month temp contract, paying circa £600-£650/day. This role is largely remote, with occasional travel requirements. The overall purpose of the role is to ensure that the charity and its workforce comply with necessary regulations and manage all aspects of risk to the organisation, its employees, clients, reputation, assets, and interests of stakeholders. Specific risk areas include corporate governance, information security, regulatory compliance, insurance, and operational risk.

Your new role
The successful candidate will be:

• Leading People and Teams: Managing a team of 5, providing mentorship and support to ensure high performance and adherence to compliance standards.
• Risk Management: Designing policies and compliance plans, guiding and educating the management and workforce on compliance matters, and updating knowledge on regulatory changes.
• Business Continuity: Developing and overseeing control systems to deal with or prevent violations of legal guidelines, regulators, and internal policies. Evaluating the efficiency of controls and continuously improving them.
• CoSec Administration: Supporting the director in ensuring Directors are listed on Companies House and the Charity Commission.
• Risk Registers: Monitoring and managing risk registers, including operational risk registers and appetite.
• Stakeholder Engagement: Working with different levels of stakeholders, influencing and negotiating thoughtfully to drive results prioritised by the CEO.
• Supporting Risk Aware Culture: Promoting a risk-aware culture within the organisation, ensuring compliance with internal standards and business goals.

What you'll need to succeed
This position is suitable for someone who:

• Has a Risk Management and Internal Audit Certification.
• Proven experience of line managing a small team.
• Has worked in the charity sector and/or public sector.
• Proven experience in Risk Management, Assurance and Compliance
• Is experienced of working with the most senior officials in a large organisation.
• Can build trust and credibility with senior stakeholders and manage relationships (and build influence) with a range of junior and senior internal and external stakeholders.
• Has proven ability in long-term planning, aligned to strategic goals, delivering key outcomes and results.
• Is experienced in governance, governance legislation, and governance best practices (desirable).

What you'll get in return
This role is ideal for a strategic thinker with a strong background in governance, compliance, and risk management. If you thrive in dynamic environments and enjoy working closely with senior executives to drive impactful results, this position offers a unique opportunity to influence the direction of a prestigious health-based charity. Your expertise will be crucial in ensuring effective governance and strategic planning, making a significant contribution to the organisation's success.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Are you an HR Advisor who has gained experience working on ER case work?
 
We are working with a prestigious heath charity. They are looking to recruit a HR Advisor. This is initially a 12-month fixed term contact position working 35 hours per week
 
They offer a flexible working approach with 3 days per week on site in their Sutton office with the remainder of the week working remotely.  
 
£39,000 - £43,000 per annum
 
Role
 
You will be providing HR advice on operational services across the employee lifecycle, in line with HR policies and procedures.
 
Key Responsibilities
 

• To provide expert advice to line managers and staff on the application of policy and procedures and Employee Relations matters.
• To support line managers with a range of complex Employee Relations case management
• Look to develop, review and implement HR policies, procedures, guidance documents and templates while ensuring legal compliance and best practice.
• Provide information and give guidance on new and updated policies to line managers and staff
• To advise line managers on a range of change management issues, including non-renewal of fixed-term contract procedures, restructures, redeployment / redundancy procedures and TUPE transfers
• To assist the HR Business Partner with the delivery of HR related training, including managing your people series, probation and induction training,
• Liaise with the training team on any outcomes of ER cases
• To manage the performance of the Assistant HR Adviser and HR Administrator throughout the year via regular meetings and the annual appraisal process

 
If you are interested in applying for this through TPP Recruitment then please do so by sending your CV to [email protected]

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Are you a focused individual with an analytical mindset, seeking new challenges where you can showcase your expertise as an experienced Technical Business Analyst?

If so, we invite you to apply to this unique opportunity and become a vital part of our team. Make a difference in a growing healthcare organisation and help us enhance the client journey for over 110,000 clients annually.

�� Location:  Hybrid/remote (expectation to travel to key national sites as business requires)

⌚ Contract Type: Permanent, 35 hours per week

�� Salary: Starting from £53,608.48 - £58,969.32 dependant on experience

What is a Technical Business Analyst?

As a Technical Business Analyst, you will lead the analysis, design, prioritisation, and implementation of process and technical changes to enhance business operations and services. Your role involves identifying improvement opportunities, leveraging technology (including automation), defining costs and benefits, and establishing success metrics. You will manage DDaT-enabled process improvements.

Your objective is to enhance the client journey, from small pathway changes to large technical projects and process improvements. You’ll collaborate closely with Product Owners, Project Managers, Business Intelligence, IT, Digital teams, Governance, Contact Centre, Clinical colleagues, Clinical Safety, Learning & Development, Global Information Services, and other stakeholders, including board-level directors.

What can we offer you?

• �� Expenses incurred while traveling outside your base location will be reimbursed.
• �� Birthday Bonus with an additional day of annual leave dedicated to celebrating your birthday and long service recognition rewards programme
• �� Perks and discounts at over 4000 retail and hospitality outlets through the Blue Light Card

In addition to the perks outlined above, there are many more benefits alongside what is written above for you to enjoy. Find out more during your interview!

What you’ll be doing:

• Identify and assess challenges or opportunities for improvement.
• Collaborate with healthcare colleagues to map workflows and ensure technology solutions meet clinical needs.
• Design systems that enhance client safety, experience, and satisfaction.
• Facilitate seamless integration of new solutions with existing clinical systems.
• Support staff in adopting new technologies through training and assistance.
• Define success metrics to track improvements in client pathways.
• Communicate between clinical staff, IT, and other teams to integrate new solutions.
• Collect and align business and user requirements for new systems.
• Document how new solutions will integrate with existing systems.
• Ensure new systems enhance patient experience and care delivery.
• Establish KPIs to measure the effectiveness of new systems.
• Evaluate risks and develop mitigation strategies.
• Use data-driven insights to prioritise features and deliver value.

What we’re looking for:

• An experienced Technical Business Analyst with a strong understanding of Agile principles and iterative approaches.
• Skilled in identifying, analysing, and communicating business problems.
• Utilise AI and automation for process enhancements.
• Lead process changes and support implementation.
• Strong risk management skills.
• Build and maintain effective stakeholder relationships.
• Apply strategic thinking with strong technical skills.
• Excellent communication and interpersonal abilities.
• Find simple solutions for complex issues.
• Expertise in all stages of the agile lifecycle.
• Present technical information clearly to non-IT staff.
• Understand digital trends, especially AI and automation.
• Willingness to work outside core hours (including weekends) and travel as needed.

Director of Finance and Operations

Contract type: Fixed Term, initially 18 months, part time (initially 2 - 3 days a week)

Contract start date: asap

Location: Remote (some travel for meetings in London)

Please note, this role is only open to applicants residing in and with the right to work in the UK.

This is an exciting opportunity to become a key member of the leadership team for a unique Fund focused on commercial scripted and unscripted projects that address the climate crisis. This is a part time role working remotely, but with the potential for growth. 

‍

THE COMPANY

Climate Spring is a unique organisation working to fund and develop content with the world’s leading production companies and broadcasters. We are a company based in the UK working globally, funded by philanthropic foundations. Our team is made up of film and TV professionals, climate and funding experts based in the UK, US and France. Our primary focus is on identifying, supporting and developing a range of long-form content that is commercially viable within the global English language market. We also provide consultancy and training support to the industry on climate storytelling within a commercial context. We aim to create better  connections, coordination and partnership to what is a growing movement of interest Climate Spring has grown rapidly over the last 18 months, and has plans for further expansion. 

THE ROLE

We are looking for a motivated and passionate Director of Finance and Operationsto join our team, to provide strategic and financial leadership and support to Climate Spring as it continues to grow

Key responsibilities:

• Strategic leadership on all finance and operational matters affecting Climate Spring’s activities
• Manage and oversee the organisation’s budget in line with the organisation’s strategy
• Support the Executive Director and Director of Impact with fundraising strategy and funder management.
• Oversee the financial management of the organisation
• Provide financial and operational leadership for the organisation’s establishment of a new production fund
• Prepare and present financial reports for board and funders.
• Manage relevant internal and departmental operational developments
• Oversee the organisation’s operations, ensuring effective and inclusive practices and policies
• Oversee the organisation’s HR policies and practice
• Supporting the Executive Director in reporting to the board and ensuring effective governance

Minimum role criteria:

• 10+ years of experience working in philanthropic, social investment or charity sector with significant leadership experience. 
• Experience managing organisational budgets over £2m
• Experience managing a diverse team
• Experience managing grants and donor relationships

Additional desired skills

• Experience managing social investment funds
• Experience of the entertainment or culture sectors
• Experience setting up new organisations or companies
• Experience drafting contractual agreements
• Governance expertise

To be considered for this opportunity you will need to demonstrate the following skills:

Key skills:

• Excellent leadership skills that foster inclusive cultures
• Excellent fundraising and donor/investor partnership management skills
• Entrepreneurial and adaptive, with creative problem-solving abilities
• Strong attention to detail
• Excellent organisational, time management and long-term planning skills 
• Excellent writing and communication skills, including clear and effective written and verbal communication skills, negotiating skills, strong drafting abilities 
• Professional individual who can build and manage a positive team dynamic
• Demonstrable experience of building and managing budgets and organisational finances. 
• Problem solving skills, and a can-do, team attitude
• Ability to juggle multiple, competing priorities, pivot quickly, think practically and be solution-oriented
• Diligent and resourceful 

We strongly encourage applications for this role from people with a disability and if you meet the minimum criteria for a role and you have declared that you are disabled, we’ll guarantee you’ll get to the next stage* (minimum criteria above). We're happy to discuss any support/personalisation you may need during our selection process as a reasonable adjustment. 

NEXT STEPS

If your skills & experience fit the above requirements and you would like to talk to us about this role, please apply by emailing  attaching:

• CV
• Covering letter (no more than 250 words)

Deadline for applications: 6th May 2025

Interviews: 26th May 2025

We are the Mayor’s Fund for London (MFL), a charity that champions opportunities for young Londoners facing the biggest barriers.

As the Director of Finance, you'll be a key senior leader, reporting to the CEO. You'll manage and develop our charity's finances and governance, ensuring robust systems to maximise the impact of our funds. You'll be part of the Senior Management Team, supporting the CEO and Trustees in delivering our mission.

Key Responsibilities:

• Lead the finance function, including banking, audit, payroll, and investments.
• Oversee a small finance team, including a part-time Finance Manager.
• Coordinate and facilitate the Finance Audit and Risk Committee (FAR).
• Present quarterly updates to the Board and ensure Trustees are well-informed.
• Collaborate with fundraising, governance, HR, and business operations.

Why Join Us?

• Be a pivotal part of shaping our charity's culture and values.
• Drive youth-led systemic change for young Londoners.
• Work closely with passionate leaders and dedicated team members.
• Enjoy a role that intersects with various organizational functions.

Our Ideal Candidate:

• Strong financial management and oversight skills.
• Experience in charity finance and governance.
• Excellent leadership and team collaboration abilities.
• Commitment to our mission and values.

If you're ready to make a meaningful impact and lead our financial strategy, we want to hear from you! Join us in creating opportunities for young Londoners and shaping the future of our city.

We are looking for an enthusiastic and proactive Community Hub Co-ordinator to lead the development and day-to-day running of our exciting new Community Hub, made possible thanks to five years of National Lottery funding. This is an incredible opportunity to be part of a member-led organisation that supports people with a learning disability and autistic people to thrive.

You’ll shape a vibrant, inclusive and accessible community space at the heart of Bexley—one that offers a range of activities, support, and services. The exact shape of the Hub is still to come—because we’re co-creating it with our community. From creative workshops and peer-led support, to potential social enterprises like a community café—your ideas, energy and leadership will help make it happen.

You’ll lead a team that includes staff with learning disabilities or autism, and you’ll work closely with our partners and other charities to open up new opportunities for local people.

This role is ideal for someone who is dynamic, compassionate, and organised—with experience of coordinating projects, working with people with learning disabilities and/or autistic people, and a strong belief in inclusive community-led change.

About Us

Bexley Mencap is a small but growing local charity working exclusively with people with a learning disability and their families. Our vision is a world where everyone is valued, respected, and empowered to live life to the full.

We provide support, activities and opportunities for people to thrive. We’re proudly member-led, passionate about inclusion, and committed to creating spaces that feel welcoming and safe for all.

We’ve just secured five years of National Lottery funding to create a brand-new Community Hub in Bexley. This will be a truly shared space—designed with and for our members—where people with a learning disability, autistic people, and the wider community can come together, connect, and grow.

About the role

 As Community Hub Co-ordinator, you’ll lead the launch and development of this exciting new space. You’ll manage the day-to-day running of the Hub, support and line-manage a small team (including staff with lived experience of learning disability or autism), and co-design a wide variety of services, events, and partnerships with our members and community.

You’ll also work with other local organisations and charities to expand the support on offer—exploring exciting ideas like social enterprises, creative groups, advice drop-ins or a community café. This is a hands-on role. Some days you’ll be welcoming people and helping with a session, other days you’ll be planning future activities, liaising with partners, or exploring funding ideas. No two days will be the same.

We’re a growing organisation with big ambitions—so this is a great time to join and shape something truly special.

About You

 You’re proactive, passionate, and organised. You love bringing people together, creating welcoming spaces, and making things happen.

You’ll have experience of managing community-facing services, working with diverse groups (ideally including people with learning disabilities or autistic people), and leading a team.

You’re happy rolling up your sleeves to get things done—and you’re confident developing new ideas, building partnerships, and planning activities.  Being a car driver is a plus (but not essential), and some evening or weekend working may be required. We’re happy to talk about flexible working, part-time options and job shares.

What we offer

 We offer a range of benefits including discounts at local shops and restaurants (through a Blue Light Card), training and development opportunities and flexible working.  We also offer 22 days holiday plus all English bank holidays, as well as a variety of other leave such as volunteering days and enhanced carers leave.

Person Specification

Our work is underpinned by our values and you will be expected to demonstrate these in your daily work:

Nurturing:  You work in a person-centred way supporting every individual to reach their full potential.  You empower people to take risks and develop their skills

Approachable:  You can communicate with a range of people with differing abilities and maintain a welcoming and friendly atmosphere for the people you support and their families.

Inclusive:  You involve people you support in all aspects of services.  You are able to communicate effectively with people with a learning disability and adapt your approach where need.

Passionate:  You are dedicated to improving the lives of the people that we support.  You will professionally challenge where necessary whilst maintain effective working relationships.

Respectful:  You treat everybody with compassion, dignity and respect ensuring privacy and confidentiality for the people we support.

You will also be able to demonstrate or tell us about the following areas in your application and at interview:

Skills, Abilities and Knowledge

Essential

· Excellent organisational and time management skills, with the ability to plan and prioritise a varied workload.

· Strong interpersonal and communication skills, able to work effectively with a wide range of people including people with learning disabilities and autistic people.

· Ability to coordinate multiple projects or activities, ensuring smooth delivery and follow-up.

· Ability to work both independently and as part of a team, using initiative and sound judgment.

· Confident IT user, including Microsoft 365 (e.g. Outlook, Word, Excel), Canva, and database/CRM systems.

· Understanding of safeguarding responsibilities and how to implement them in a community setting.

· Good working knowledge of inclusion, accessibility and equality in service delivery.

 Desirable

· Understanding of the voluntary and community sector and the opportunities and challenges it faces 

· Understanding of the support needs of people with a learning disability and/or autistic people.

Experience

 Essential

· Proven experience of running or coordinating community-based services, hubs, or similar projects.

· Experience of working directly with people with a learning disability and/or autistic people (in either a paid or voluntary capacity).

· Experience of line managing or supervising staff and/or volunteers, including giving feedback and supporting development.

· Experience of organising and delivering events, activities or workshops.

· Experience of maintaining records and reporting on impact or outcomes.

Desirable

· Experience of working in partnership with other organisations or agencies.

· Experience supporting or delivering social enterprise or community business activity.

 

Values and Personal Qualities

 Essential

· A strong commitment to the rights, inclusion and empowerment of people with learning disabilities and autistic people.

· A values-led approach aligned with Bexley Mencap’s ethos: Nurturing, Approachable, Inclusive, Passionate, and Respectful.

· Calm and approachable under pressure, able to adapt to unexpected challenges and find practical solutions.

· Willingness to “muck in” and take a hands-on approach to running the Hub—including setting up rooms, greeting visitors or supporting a group activity.

· Creative, enthusiastic and pro-active—always looking for ways to improve what we offer and how we work.

· Commitment to learning, personal development and continuous improvement.

· Willing to work occasional evenings or weekends and travel locally when required.

Desirable

· Lived experience of disability or of supporting someone with a disability.

· Holds a full driving licence and access to a vehicle (or equivalent ability to travel within the borough).

About the role

We’re recruiting for a Head of Retail Operations for our Southern Division. In this role, you’ll be at the heart of driving success within five regions, leading a team of dedicated Regional Managers across 85 shops with around 270 colleagues.

This isn’t just about overseeing operations – it’s about owning them. You’ll have the freedom and autonomy to shape the strategy for your division, making key decisions on everything from financial performance to people development. You’ll build a values-led, inclusive culture – one where our people feel appreciated, respected and supported.

As part of the senior leadership team, you’ll play a key role in shaping the strategic direction of Mind Retail, bringing fresh ideas and driving initiatives that make a real impact. And because every pound we make in our shops helps support Mind’s mission, the work you do will have a lasting and meaningful impact.

This is a role for an ambitious leader – someone ready to take ownership, think strategically and inspire a team to do great things.

We’re looking for someone who:

• Is a natural leader, passionate about creating high-performing teams and building an inclusive culture
• Has senior-level experience leading multi-site, large-scale retail operations and knows how to drive commercial success
• Understands retail finances inside out, from managing P&L’s, to spotting opportunities for growth
• Thinks strategically, but isn’t afraid to roll up their sleeves and make things happen
• Embodies our values and behaviours

Ready to make a difference?

Join Mind Retail. Join the fight for mental health.

Due to our commitment to work/life balance, you must live within reasonable travelling distance of the division. The geography of the division covers the South East, South West, South Wales, Norfolk and Suffolk.

Mind Retail reserve the right to close the vacancy to applications earlier, should we receive a high volume of strong candidates. Therefore we encourage an early application.

 

About our benefits

As Head of Operations, you’ll receive:

• A competitive salary of £59,753 per year
• A company car
• A strong commitment to work-life balance with a working pattern that supports this, with the occasional weekend working
• 25 days’ paid holiday per year, plus bank holidays
• Development workshops & courses, to help build your career
• Comprehensive, personalised induction programmes, tailored to your role when you join us
• A huge variety of additional qualifications & development programmes for anyone looking to grow their skills
• Family friendly policies & enhanced pay
• A competitive pension scheme & life assurance, available to all our employees
• 25% staff discount in all Mind shops
• Access to exclusive discounts at over 160 retailers through our employee savings app
• Employee Assistance Programme
• Cycle to Work Scheme
• Interest free season ticket loan

 

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating an income of around £25 million per year. We have ambitious plans to grow over the next few years and we’re going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve. There’s never been a more exciting time to join us.

 

Equality, diversity and inclusion

We value the power of diversity. We embrace the different perspectives that each of us bring. We are creating an inclusive working environment where everyone is appreciated for being authentic and bringing their whole selves to work.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working with us to share this commitment. In line with our Safer Recruitment policy, the successful candidate will be required to provide references and will be expected to undertake an enhanced DBS check with a check of the Children's Barred List and/or ‘Work with Adults' workforce check based on their role and responsibilities. A DBS check is a process to check someone's criminal record (if they have any). A Barred List is a list of people who are barred from working with children. To enable you to predetermine what might be disclosed in your DBS check, please use this disclosure calculator.

Mind Retail is an equal opportunities employer, welcoming applicants from all communities. We are committed to the fair treatment of our staff, potential staff and volunteers, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background.

This job vacancy is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020. 

More details

For more information and a full person specification, please review the job description.

At The King’s Trust, we’re on a mission to help young people thrive—and technology plays a vital role in making that happen. We’re looking for a IT Service Owner- (Fundraising) to lead the way in ensuring our fundraising systems and technology are optimised, effective, and aligned with our long-term strategy.

In this role, you’ll own the end-to-end delivery of fundraising technology solutions, collaborating with stakeholders to shape and implement a service that supports our fundraising teams, enhances supporter engagement, and drives revenue growth.

What You’ll Do:

 Lead the strategy, development, and optimisation of fundraising technology

• Work with stakeholders to ensure our systems support fundraising excellence
• Ensure our fundraising tech is scalable, secure, and future-proof
• Identify and mitigate risks while ensuring best-in-class data governance
• Keep on top of emerging fundraising technologies and digital trends
• Align fundraising technology with Finance, Delivery and People systems and overall Enterprise Architecture 

What You’ll Bring:

 

�� Strong leadership and stakeholder management skills
�� Technical knowledge of fundraising systems and CRM platforms
�� Ability to translate complex tech into simple, effective solutions
�� Experience delivering successful technology projects in fundraising or NFPs
�� A passion for leveraging technology to maximise fundraising impact

 This is a fantastic opportunity to shape the future of fundraising technology at The King’s Trust, making a tangible difference in young people’s lives