Operational support officer jobs in Birmingham

This is a a unique opportunity has arisen within a national breastfeeding charity to support the organisation through an exciting new phase of development. 

The ABM is a small but growing national charity. To support our expanding activity, we are creating a new role that provides comprehensive administrative and operational support across the organisation. The Team Support Officer will ensure the smooth running of core processes while also assisting colleagues working across all functions, including but not limited to, fundraising, communications, training, governance, and events.

This new post integrates and expands on previous administrative functions, providing flexible operational support across all areas of ABM’s work. It replaces the former Administrator and Admin Assistant roles, bringing together core administrative functions with additional capacity to support ABM’s strategic growth.

You will be part of a high performing team to drive impact and change within the Special Olympics GB networks. You will provide both operational and strategic input and support to grow robust safeguarding policies, procedures and framework for our membership across Great Britain, those in the National Office team, and other stakeholders. You will be accountable for driving a positive and effective safeguarding culture across Special Olympics GB.

Please see Recruitment Pack and Job Description for further information.

Shape public policy. Safeguard professional standards. Lead a profession towards the statutory recognition it deserves.

Not every Chief Executive role involves influencing government, protecting professional standards and occasionally resolving a registrant query before the end of the day.

After seven years, Mike Orlov is retiring as Chief Executive and Registrar of the National Register of Public Service Interpreters. The Board is now seeking a successor who can continue strengthening the organisation and raising the profile and importance of professional interpreters working across public services.

NRPSI is the independent voluntary regulator and national register for public service interpreters in the United Kingdom. It sets professional standards, upholds accountability and provides assurance to public sector organisations, including the Ministry of Justice, the Metropolitan Police and NHS bodies, in settings where interpreters are relied upon in critical situations.

In these environments, clear communication is essential. When it fails, the consequences can affect legal outcomes, safeguarding decisions and, in some situations, lives.

The organisation is entering an important moment in its development. The House of Lords Public Services Committee’s 2025 report on interpreting services in the courts has brought renewed national attention to the role that professional interpreters play across justice, policing and healthcare. At the same time, NRPSI continues to advance the longer-term ambition of statutory regulation and protection of title for Registered Public Service Interpreters.

As Victor Olowe, Chair of NRPSI, puts it: “This is an important moment for NRPSI and for the wider profession, particularly following the House of Lords 2025 report and the government’s commitment to address some of its key recommendations.”

As Chief Executive and Registrar, you’ll engage with senior stakeholders across government and public services while leading a specialist, long-standing team responsible for the day-to-day operation of the Register and the standards that underpin it.

Drawing on your experience, you’ll help shape the organisation’s next stage of development and strengthen the role NRPSI plays in safeguarding the public through professional interpreting standards.

The Role

Stepping into this role, you’ll be accountable to the Board for the governance, strategic direction and operational leadership of the organisation.

This is a hands-on leadership role, working closely with the Chair and Board to shape the organisation’s strategy and priorities, while ensuring the Register continues to operate with credibility, integrity and independence.

You’ll have direct responsibility for the integrity of the Register itself. This includes oversight of registration, renewals, complaints and disciplinary processes, as well as responsibility for ensuring the organisation’s Code of Professional Conduct and regulatory framework remain robust and fit for purpose.

With your experience, moving between strategic and operational ground will come naturally to you. One week you may be engaging with senior civil servants or government departments about the importance of professional interpreting standards. The next you may be reviewing operational processes, supporting your team in the delivery of the Register’s core functions or ensuring the organisation’s financial position remains sustainable.

Your team works mainly remotely and are all long-standing, dedicated and experienced, responsible for the day-to-day operation of the Register. Working in a remote-first environment, continuing a culture of collaboration, accountability and professional development while ensuring the organisation continues to deliver high standards of service is high on the list of priorities.

Externally, you’ll act as the senior voice of NRPSI. What does this mean in reality? Engaging with stakeholders across justice, policing, healthcare and central government, representing the organisation’s perspective clearly and authoritatively. This could include contributing to sector discussions, building relationships with policymakers and making the case for why professional interpreting standards matter to public safety and effective public services, or posting on LinkedIn and social channels, giving updates or hosting town halls for registrants.

The role also sees you supporting the organisation’s longer-term ambition of achieving statutory regulation and protection of title for Registered Public Service Interpreters, a goal that will genuinely benefit from the right leader’s credibility and persistence.

Financial sustainability also sits within your remit. NRPSI is funded through registration fees paid by interpreters, and you’ll oversee the organisation’s finances while ensuring resources are used effectively to deliver its strategic priorities. Alongside this, you’ll maintain oversight of operational systems and processes, identifying opportunities to improve resilience, efficiency and the effective use of digital tools.

The Person

This is a role that calls for someone who has operated at senior or director level within a charity, not-for-profit organisation, professional body, regulatory organisation, membership association or comparable public service environment.

Someone who understands the responsibilities that come with leading an organisation whose work centres on professional standards, governance and public protection, and who brings the credibility, judgement and experience required to engage effectively with a diverse group of stakeholders including government departments, public sector organisations, registrants and sector partners.

A collaborative, trust-based leadership style will be just as important: someone equally comfortable exercising independent judgement as they are balancing strategic thinking with practical delivery in a specialist organisation where both are needed in equal measure.

You’ll bring most of the following:

• Senior leadership experience at director level or above within a charity, professional body, membership organisation, regulatory body or public service environment
• Experience influencing government policy or engaging with commissioners of public spending
• Experience developing or improving regulatory, registration or accreditation processes
• The ability to represent an organisation clearly and confidently in public, including engaging with senior civil servants, sector stakeholders and the media
• Financial literacy and experience overseeing organisational budgets and sustainability
• Experience developing and delivering strategy and operational plans
• Confidence using digital systems, data and communication platforms to support organisational priorities
• Understanding of, or experience in, a registrar or equivalent function within a professional, regulatory or standards body, including accountability for the integrity of registration processes and criteria

Desirable

• Familiarity with public affairs, policy engagement or advocacy work would be advantageous, as would exposure to justice, policing, healthcare or public service environments.
• Experience navigating politically sensitive or contested professional environments, including managing public criticism, would also be beneficial.
• A second language would be welcomed.
• Above all, you’ll share a commitment to the public interest and the role professional interpreting plays in ensuring fair access to justice and public services.

A full candidate pack providing further information about the organisation accompanies this ad.

Key Information

NRPSI is working with Michelle Paoloni, Director at House Recruitment, on this appointment.

To apply, please submit a current CV and a supporting statement of no more than two pages outlining your relevant experience, where you saw the role advertised and what has prompted you to apply.

• Applications close at 5pm on Friday 10 April 2026.
• Discovery conversations with House Recruitment will take place on a rolling basis.
• Final interviews will be held in person in London on Wednesday 29 April 2026.

Equality, Diversity and Inclusion

NRPSI is committed to promoting equality, diversity and inclusion. We welcome applications from individuals from all backgrounds and are committed to ensuring a fair and inclusive recruitment process.

Job Title: Chief Operating Officer (COO)
Organisation: The Skill Mill
Location: Remote, with expectations to travel to Gateshead and occasional travel to other UK locations
Salary: £45,000 pa 
Contract Type: 2 years fixed term contract, Full-Time
Reporting to: Chief Executive Officer (CEO)

Job Purpose:

The Chief Operating Officer (COO) will play a pivotal role in driving the operational success of The Skill Mill. Working closely with the CEO, the COO will oversee day-to-day operations through line-management of the 3 regional Operations Managers, will ensure the delivery of exceptional services, and will support the growth of our social enterprise model across the UK and beyond. This is a strategic leadership position, requiring a dynamic individual with a passion for social impact, operational excellence, and business development.

Key Responsibilities:

• Operational Leadership: Oversee all operational functions, including service delivery, project management, and workforce coordination, ensuring high standards and client satisfaction.

• Strategic Growth: Collaborate with the CEO to develop and implement expansion plans, identifying new partnerships, contracts, and opportunities to scale The Skill Mill’s impact, ensuring operational readiness and quality as the organisation scales.

• Team Management: Lead, motivate, and develop The Skill Mill’s operational delivery teams (see attached structure chart), including the Operations Managers, the Pathway Advisors, and the Supervisors, fostering a culture of inclusion, accountability, and continuous improvement. Lead workforce planning, staff development and wellbeing to ensure a sustainable, motivated and resilient workforce.

• Financial Oversight: Work with the finance team to manage budgets, monitor performance against targets, and ensure cost-effective operations while maintaining quality.

• Governance: Supporting organisation and partnership governance by contributing to papers, risk registers and performance reports, engaging in solution-focused discussion at relevant forums, and ensuring feedback loops with operational delivery teams.

• Stakeholder Engagement: Build and maintain strong relationships with key stakeholders, including local authorities, commercial clients, criminal justice partners, and community organisations.

• Compliance and Risk Management: Ensure all activities comply with legal, regulatory, and health and safety standards, mitigating risks effectively and escalating through appropriate organisational and legal pathways where necessary.

• Safeguarding: Act as senior lead and an initial escalation point for safeguarding, ensuring robust policies, training, reporting and continuous improvement.

• Impact:

         - Measurement: Monitor and report on social and environmental outcomes, ensuring alignment with The Skill Mill’s mission and funding requirements.

         - Performance: Work alongside partners, including Social Outcomes, evaluation and funding partners to drive performance in line with key success milestones, and engage in collaborative problem-solving to improve the offer and overcome challenges.

         - Quality Assurance: Contribute to organisational quality assurance processes by providing operational insight to support effective monitoring and review. Facilitate and support quality assurance audits, reviews and continuous improvement practices across operational delivery, working closely with operational delivery teams and relevant partners to ensure learning is embedded and service standards are consistently met.

• Innovation: Drive operational efficiencies and explore innovative approaches to service delivery and trainee support.
   

Person Specification:
Experience:

• An understanding of, and sensitivity to, working with vulnerable or disadvantaged groups.

Skills and Abilities:

• A values-led approach to strategy, with the ability to balance social impact, quality, and financial sustainability in strategic and operational decision-making.

• Exceptional leadership and people management skills, with a collaborative and empowering approach.

• Confident in using insights from performance data and information to drive continuous improvement

• A clear, confident and inclusive communication style, with the ability to engage, motivate and align within the organisation and externally

• A collaborative approach to partnership working, with the ability to navigate differing priorities and build trusted relationships across sectors/ stakeholders.

• Proficiency in working with digital tools that support operational efficiency (e.g., CRMs, project management software, Microsoft Office/Google Suite)

• Ability to translate organisational strategy into actionable operational plans
  ​

Personal Attributes:​

• Passionate about social justice, youth development, and environmental sustainability

• Resilient, adaptable, and solution-focused, with a hands-on approach to problem-solving.

• Commitment to The Skill Mill’s values of opportunity, integrity, and excellence.
  ​

What We Offer:​

• The chance to make a tangible difference in the lives of young people and the environment.

• A supportive and purpose-driven work environment.

• Opportunities for professional growth as part of a growing social enterprise.
   

Essential Requirements:

Experience:

• Proven senior leadership experience in managing operations, ideally within criminal justice or a social enterprise, charity, or environmental services sector.

• Demonstrable ability to lead and manage complex operational delivery in multiple geographical areas, ensuring quality and consistency across teams.

• Demonstrable success in growing an organisation or enhancing service delivery, including securing contracts and partnerships.

• Experience managing diverse teams in a hybrid work environment

• Experience of working effectively with external partners, including commissioners, criminal justice agencies and/or commercial organisations.
   

Skills and Abilities:

• Analytical mindset with experience in budgeting, performance monitoring, and process improvement.
   

Qualifications and Certifications:

• A relevant degree or equivalent professional qualification (e.g., business management, operations, or social enterprise leadership) is preferred but not essential.

• Enhanced DBS check is required.

About The Skill Mill:

The Skill Mill is an equal opportunities employer and welcomes applications from all suitably qualified individuals, regardless of background.

The Skill Mill is an innovative social enterprise dedicated to transforming lives and communities. We provide employment opportunities for young people with criminal convictions, equipping them with skills and experience through delivering high-quality environmental services, such as grounds maintenance, horticulture, and flood prevention. Our mission is to reduce reoffending, enhance employability, and create sustainable social and environmental impact.

We are looking for our next Chief Executive,  This is an exciting opportunity for someone who thrives in a small organisation where they can combine strategic leadership with practical delivery. 

Feeding Coventry is a small but ambitious charity dedicated to providing relief to people in need in Coventry and Warwickshire, specifically providing new and alternative ways to support people with the complex issues behind their reasons for experiencing hardship.

We are looking for a strategic and hands-on leader who can work closely with our Board of Trustees, staff, volunteers, and partners to deliver meaningful impact for the communities we serve. The role is part-time and can be worked flexibly over 5 days.The role will be primarily based in Foleshill Community Centre but with an opportunity for some hybrid working. 

Chief Executive Officer

Our client has been providing independent advocacy for vulnerable people in Solihull for over 25 years.

They are now looking for a new Chief Executive Officer to join the team in this pivotal position.

If you are a collaborative, hands-on leader who can balance strategic vision with operational impact… then apply today!

Position: Chief Executive Officer

Location: Solihull, Hybrid

Hours: 37 hours per week (flexible working options considered)

Contract: Permanent

Salary: £45,000 FTE

Closing date: 15th April 2026

The organisation supports adults and young people with a learning disability or autism, who also may be experiencing poor mental health or complex life circumstance. It supports people to have their say, understand their rights and be fully involved in decisions about their lives and ensures their voices are heard and their choices are respected.

Rooted in the local community, its small and dedicated teams are known for their person-centred approach, strong values and commitment to social justice. Enabling people to live healthier, happier and independent lives is central to their work.

The organisation is entering an exciting period of development, with opportunities to strengthen partnerships, diversify income and deepen its impact.

About the Opportunity

We are recruiting for an inspiring and values-led CEO to lead SAtA into an exciting period of development, with opportunities to strengthen partnerships, diversify income and deepen our impact. Working closely with the Board of Trustees, you will guide the organisation’s strategy, people, partnerships and resources to maximise positive outcomes for local people. You will also act as the charity’s senior ambassador, strengthening and growing relationships with commissioners, funders and partners.

You will:

• Inspire and support people (staff and volunteers) to deliver their best for the people they serve.
• Lead the development and delivery of the strategic plan, translating vision into practical outcomes.
• Ensure delivery of high-quality advocacy services and community projects that champion the voice of lived experience and are underpinned by robust performance monitoring and strong operational systems.
• Build and strengthen influential partnerships and represent them locally, regionally and nationally.
• Develop deep insight into health and social care systems and champion the role of advocacy.
• Support the Board to meet its legal and regulatory duties, providing clear data on performance, finance and risk, to inform decision making.
• Ensure financial sustainability, including robust financial planning, budgeting, income generation and contract management.

About You

• You will bring a blend of strategic leadership, operational confidence and a genuine commitment to advocating for those the organisation serve.
• You will be comfortable leading a small organisation, where flexibility, pragmatism and a willingness to be hands on are key to success.
• With senior leadership experience you will have a record of building trusted relationships internally and with external partners.
• You will have developed cultures built on collaboration and respect that motivate and support.
• Your awareness of funding and/or managing contracts will be underpinned by strong financial management and budget oversight and you will be able to demonstrate how you can work closely with a Board, supporting good governance.

This is your opportunity to make a transformational impact in a vital charity and make a real difference for the people the organisation serve.

We welcome applications from people of all backgrounds, experiences, and perspectives, and are committed to building an inclusive and diverse workforce.

We are open to flexible working arrangements and encourage candidates to discuss options that support their needs.

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP

You may have experience in roles such as CEO, Chief Exec, Chief Executive Officer, Managing Director, Operations, Director.

The Organisation

LawCare is the mental health charity for the legal sector, providing free, confidential emotional support and information to people working in law across the UK, the Channel Islands, and the Isle of Man. While our primary focus is on direct support services, we also play a leading role in advocating for improved mental health practices within legal workplaces and driving cultural transformation through education, training, and research.

Established in 1997, we have spent almost 30 years supporting legal professionals by offering a safe, confidential, and non-judgemental space to talk, whether individuals are experiencing day-to-day pressures or more complex, enduring challenges. Our team of Champions, over 100 volunteers, and staff bring lived experience of the legal sector, enabling us to provide informed, empathetic support grounded in a deep understanding of the profession’s unique demands.

We serve all branches of the legal community, including barristers, solicitors, in-house teams, chartered legal executives, and business and support staff. From early-career professionals facing bullying or imposter syndrome to senior leaders managing risk, regulatory pressures, or professional  isolation, we are a trusted and independent source of support.

In addition to our direct support services - including helpline, live online chat, and email support - we provide peer support and maintain a substantial, regularly updated online library of resources, including articles, personal stories, research, and multimedia content designed to promote mental health awareness and resilience across the sector. We also deliver training on mental wellbeing, management and supervision, vicarious trauma, and the new SRA workplace behaviour standards, and offer online sessions for legal workplaces and organisations to explain the support we provide.

By combining frontline service delivery with sector-wide advocacy, LawCare is uniquely positioned at the intersection of individual wellbeing and organisational cultural change. We are supported by a strong, capable team and a committed Board of Trustees, enabling us to continue making a meaningful impact across the legal profession.

The Role

LawCare is seeking an inspiring and values-led Chief Executive to lead the charity into its next phase of development at a pivotal moment for the legal profession. As the public face and strategic leader of the organisation, the Chief Executive will champion LawCare’s mission - ensuring the continued delivery of high-quality, confidential support services while strengthening its voice and influence across a rapidly evolving and increasingly commercial mental health landscape.

This is an exciting opportunity to build on strong foundations, guiding a respected and independent charity through a period of significant sector change. Working closely with staff, volunteers, funders and partners, the Chief Executive will drive sustainable growth, deepen impact, and help shape a more compassionate and mentally healthy legal culture for the future.

Key Responsibilities

Strategic Leadership & Impact

• Lead delivery of LawCare’s forthcoming strategy (2026 onwards), translating vision into measurable impact.
• Ensure LawCare sharpens its positioning and messaging in a crowded mental health marketplace.
• Balance direct support services, research, education and influencing work to maximise impact.
• Identify what the charity should prioritise and where it should collaborate rather than deliver directly.

External Relations & Sector Influence

• Act as the primary ambassador and spokesperson for LawCare across the legal sector in the UK, the Channel Islands, and the Isle of Man.
• Build and maintain senior relationships with:
  • Professional bodies
  • Regulators
  • Law firms and chambers
  • Legal educators
  • Funders and charitable trusts
• Speak regularly at conferences, sector events, roundtables and award ceremonies. These are primarily London based, however, there will be occasions where representation is required across England, the Channel Islands and the Isle of Man.
• Build alliances to influence policy, regulation and workplace practice around mental health and wellbeing.
• Position LawCare as the authoritative, evidence-informed voice on mental health in law.

Service Oversight & Quality

• Ensure the continued delivery of high-quality, confidential helpline and peer support services.
• Maintain robust safeguarding, confidentiality and data governance practices.
• Oversee volunteer recruitment, training and engagement.
• Ensure services evolve in response to emerging issues (e.g., stress, anxiety, workplace conflict, regulatory pressure, AI-related disruption).

Financial Sustainability & Governance

• Lead financial planning and sustainability, working closely with the Treasurer and Board.
• Manage relationships with core professional body funders and diversify income streams.
• Develop compelling funding cases and annual pitches to key stakeholders.
• Strengthen reserves and long-term financial resilience.
• Ensure strong governance, compliance and risk management.
• Support and work closely with the incoming Chair and a refreshed Board.

Research, Education & Prevention

• Build on the impact of the Life in the Law research programme.
• Promote preventative approaches for firms and educators.
• Strengthen LawCare’s role in vocational education and regulatory conversations.
• Ensure research informs policy influence and funding opportunities.

Organisational Leadership

• Lead, support and develop a small, experienced and fully remote team.
• Foster a culture of trust, collaboration, wellbeing and accountability.
• Provide clarity and reassurance during a period of leadership transition and financial strengthening.
• Ensure operational efficiency and effective use of technology in a remote environment.

The Person

LawCare is seeking a credible, strategic and values-driven leader with a deep understanding of the legal profession and the pressures shaping it today. You will bring senior leadership experience, strong commercial and financial acumen, and the ability to balance operational excellence with sector-wide influence.

An authentic and compelling ambassador for mental health and wellbeing, you will be an exceptional communicator who builds trust with ease. Emotionally intelligent, resilient and grounded, you will combine empathy with clarity and conviction, guiding the organisation confidently while remaining steadfast in your commitment to improving mental health across the legal community.

Essential

Professional Background

• Prior professional experience in the legal sector is required. Experience working in a qualified or regulated professional role is desirable.
• Deep, intrinsic understanding of the culture, pressures and structural dynamics of the profession.
• Senior leadership experience with responsibility for strategy, people and budgets.

Leadership & Influence

• Credible, visible and compelling leader with presence.
• Exceptional communicator - confident public speaker and strong writer.
• Knowledge of mental health systems, workplace wellbeing or addiction support.
• Able to influence senior stakeholders and bring sceptical audiences “on the journey.”
• A credible ambassador for mental health and wellbeing - knowledge of mental health systems, workplace wellbeing or addiction support.
• Comfortable operating at Board level.

Organisational Capacity

• Experience managing and motivating high-performing teams (ideally remote).
• Financial acumen, including budget oversight and income generation.
• Fundraising experience, particularly with trusts, foundations or membership bodies.
• Ability to balance operational delivery with strategic influence.
• Skilled at prioritisation in resource-constrained environments.

Personal Qualities

• Authentic commitment to mental health and wellbeing.
• Emotionally intelligent, empathetic and values-driven.
• Resilient and calm under pressure.
• Able to navigate sensitive conversations with discretion and diplomacy.

Desirable

• Experience within the charity or not-for-profit sector.
• Experience working with regulators or professional bodies.
• Understanding of research commissioning or evidence-led advocacy.

Further information

For further information about LawCare, the scope of the role and the person specification, please download the Candidate Briefing Pack.

How to Apply

If you are interested in this exciting opportunity, please provide the following with your application:

• An up to date CV, with the details of two referees (we will not contact them without your prior permission).
• A supporting statement outlining how you meet the criteria set out in the Person Specification, along with your motivation for applying for the role.

Closing date for applications: Monday 30th March 2026
Preliminary interviews with Russam: Wednesday 8th & Thursday 9th April 2026
Interviews with LawCare: Week commencing 20th April 2026

We look forward to receiving your application.

Operations and Finance Officer

Pathfinders Neuromuscular Alliance
18 hours per week | £16–£17 per hour
12-month contract (with potential to extend)
Flexible / Remote working

Pathfinders Neuromuscular Alliance is a user-led national charity supporting people with muscle-weakening conditions. We provide peer support, advocacy, research and campaigning to improve quality of life and drive systemic change.

We are now recruiting an Operations and Finance Officer to strengthen our internal systems and help ensure the smooth and sustainable running of the organisation.

About the Role

This is a key Officer-level role supporting financial administration, governance processes, HR coordination and organisational systems. You will work closely with the CEO and support the trustee board.

You will not hold financial sign-off authority, but you will be responsible for ensuring processes are accurate, organised and compliant.

Key Responsibilities

• Setting up supplier payments for CEO approval

• Importing and reconciling bank statements in accounting software

• Supporting budget tracking and financial record keeping

• Inputting payroll data and liaising with payroll providers

• Collating and submitting DBS applications

• Tracking HR processes (supervisions, appraisals, probation reviews)

• Organising trustee and staff meetings

• Maintaining policy review schedules and compliance deadlines

• Improving and documenting internal systems and processes

About You

We particularly encourage applications from people with lived experience of neuromuscular conditions or other long-term disabilities. Reasonable adjustments will be provided throughout the recruitment process and in the role.

We are looking for someone who:

• Has experience in administration, finance or operations

• Is highly organised and detail-oriented

• Is comfortable using spreadsheets and digital systems

• Can manage multiple deadlines and confidential information

• Is confident escalating queries where needed

• Shares our commitment to equity, co-production and inclusion

Experience in the charity sector is welcome but not essential.

What We Offer

• Flexible working arrangements

• A supportive, values-driven team

• The opportunity to shape and strengthen a growing national charity

• A genuine commitment to lived experience leadership

To apply, please submit your CV and a short covering statement outlining why you are interested and how you meet each criteria.

Interviews will be held on Monday 13th April

The Interim Director of Fundraising & Engagement will provide strategic and operational leadership to support the development of sustainable income growth during a pivotal transitional period as the charity begins delivery of its organisational strategy to 2030.

Job Title: Interim Director of Fundraising & Engagement (9–12 months)
Organisation: Ben – Motor & Allied Trades Benevolent Fund (The Automotive Industry Charity)
Location: Remote, with UK travel as required
Contract: Fixed-term contract, 9–12 months
Salary: c£90,000
Reports to: Chief Executive Officer
Direct Reports: Fundraising, Supporter Engagement and Awareness & Experience function

This role is primarily focused on strengthening and scaling voluntary income, leading a fundraising function, and building a robust, future-proofed income engine across the UK automotive community.

Marketing & Communications will play a critical supporting responsibility, ensuring strong brand positioning, audience engagement, and compelling storytelling that underpins fundraising success.

The postholder will also shape the future fundraising operating model and support a smooth transition to a permanent Director.

Key Responsibilities

Fundraising Strategy & Income Growth

• Lead the development of an ambitious, income-led Fundraising Strategy aligned to the 2030 organisational strategy
• Drive growth across a diversified voluntary income portfolio, including:
  • Individual & Regular Giving
  • Legacy fundraising
  • Corporate partnerships across the UK automotive sector
  • Community fundraising and events
  • Digital fundraising and supporter journeys
• Build and scale compelling fundraising propositions tailored to the automotive community
• Strengthen income pipelines, forecasting, and KPI frameworks, ensuring clarity on short, medium, and long-term revenue generation
• Embed a culture of performance, accountability, and income optimisation, using data and insight to drive decision-making
• Identify and unlock new income opportunities, partnerships, and funding streams.

Supporter Engagement & Income Enablement

• Lead the development of end-to-end supporter journeys that drive acquisition, retention, and lifetime value
• Ensure audience insight and segmentation are embedded across all fundraising activity
• Strengthen supporter stewardship, ensuring high-quality engagement that translates into long-term income growth
• Foster innovation, testing, and continuous improvement across fundraising channels

Marketing & Communications

• Work with senior leaders and managers to refine and document insight-led marketing and communications delivery plans to increase awareness and engagement
• Strengthen digital reach across the UK automotive workforce and retired community
• Enhance brand positioning, messaging, and storytelling to grow both service uptake and supporter engagement
• Oversee audience segmentation and insight to inform engagement and behaviour change
• Ensure high-quality campaigns and content across digital, PR, social, and partnership channels.

Cross-Organisational Leadership

• Model collaborative, high-performance leadership aligned to organisational values
• Work closely with Impact and Service teams to ensure engagement activity reflects real community needs and insight
• Contribute to organisation-wide planning, budgeting, and transformation.

Team Leadership & Capacity Building

• Lead and support Fundraising, Supporter Engagement and Awareness & Experience teams through a period of transition and change
• Identify capability gaps and implement solutions (training, reshaping, recruitment)
• Strengthen systems, processes, and performance reporting to support long-term sustainability and growth.

 Key Deliverables (9–12 Months)

• A costed, income-led Fundraising Strategy aligned to the 2030 organisational strategy
• Scalable supporter and beneficiary engagement journeys reaching tens of thousands annually
• Clear recommendations for future team structure, roles, and investment
• Strengthened income pipelines and improved forecasting accuracy
• Enhanced brand visibility and digital engagement within the automotive community
• Smooth transition to a permanent Director with strong foundations, documentation, and operational frameworks in place

Person Specification

Experience

• Significant senior leadership experience in Fundraising and MarComms within the charity sector
• Proven track record delivering fundraising strategies and measurable income and engagement outcomes
• Demonstrable success across individual giving, corporate partnerships, and digital fundraising
• Strong experience in brand, marketing, and digital engagement
• Experience leading teams through organisational change or transition
• Experience building and leading high-performing, multidisciplinary teams
• Ideally, experience engaging large communities, workforce-based audiences, or membership groups.

Knowledge & Understanding

• Strong understanding of supporter engagement, audience insight, and behaviour change
• Knowledge of multi-channel fundraising and modern marketing approaches
• Understanding of charity sector strategy, governance, and income models (desirable)
• Appreciation of the health and wellbeing challenges affecting working people and communities.

Skills & Capabilities

• Strategic thinker able to translate long-term ambition into practical delivery
• Strong leadership and team development capability, particularly during change
• Commercially and analytically minded with strong planning and forecasting skills
• Excellent communication, stakeholder engagement, and influencing skills
• Able to build clarity, confidence, and momentum within teams
• Collaborative and cross-organisational in approach.

Personal Attributes

• Calm, supportive, and steady leadership style suited to transitional environments.
• High emotional intelligence and strong interpersonal skills.
• Resilient, adaptable, and delivery focused.
• Purpose-driven with commitment to improving the wellbeing of the UK automotive community.

Success Measures

• Delivery of a clear, Board-approved Fundraising & MarComms Strategy aligned to 2030 goals
• Stronger, more sustainable voluntary income pipelines
• Increased brand reach, engagement, and supporter growth
• Improved supporter and beneficiary journeys and experience
• Clear future organisational design and capability roadmap
• Effective and smooth transition to permanent leadership.

About Us

We are Global Dialogue, an international philanthropy support organisation partnering with independent funders to advance rights, equity, and diversity. Independent in status and global in reach, we provide funder networks, collaboratives, and partners with the practical support and technical expertise they need to create lasting, systemic change.

The Role

We’re looking for a highly organised and proactive Operations & Systems Manager to play a central role in ensuring Global Dialogue’s operations run smoothly and effectively. This maternity cover role is ideal for someone who enjoys solving problems, improving systems, and supporting teams to be their very best.

You’ll collaborate closely with the Chief Operating Officer, core operational team, and the hosted and incubated programmes to provide a trusted, responsive operational service that enables programmes to focus on their mission. You will be the first point of call for any operational queries, providing clear guidance on our processes and supporting with practical tasks. Your areas of support will span digital and IT systems, data management, programme support, travel and events processes, and internal communications.

About You

The right candidate will possess excellent project management skills, a systems mindset, and confidence working with IT and digital tools. You will be comfortable engaging with stakeholders at all levels, including external suppliers, programme staff, and colleagues across the organisation, and thrive in building trusted relationships. With a passion for improving systems and processes for people, you will be someone who has a track record of providing empathetic and resourceful solutions. An awareness of GDPR considerations and risk management is essential. Experience working in a fast‑paced organisation and confidence with digital systems (particularly Microsoft 365 and SharePoint) would be advantageous.

How to Apply

We are partnering with Doing Good Recruitment for this campaign. Please click ‘Apply’ to find out more, see the full JD and learn how to submit.

Our Commitment to Equity, Diversity and Inclusion

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Acorns Children’s Hospice provides specialist care and support for babies, children and young people who are life limited or life threatened. Supporting over 750 children and nearly 1,000 families annually, Acorns is a vital lifeline for families across the West Midlands and Gloucestershire during unimaginably difficult times.

Over the past three years, Acorns’ leadership has strengthened collaboration and innovation across the charity and embedded an organisation-wide fundraising culture. With an integrated fundraising structure and an ambitious £5m appeal ahead, Acorns is continuing to invest in the systems, insight and stewardship that will deepen relationships with supporters and grow long-term income.

Acorns is now seeking a Donor Experience Manager to play a key role in delivering an exceptional supporter experience across the fundraising directorate. Reporting to the Head of Donor Experience, the Donor Experience Manager will lead the delivery of engaging, insight-led donor journeys across multiple fundraising channels.

You will work closely with fundraising, marketing and care teams to ensure that every supporter interaction – from initial engagement through to long-term stewardship – is consistent, personalised and meaningful. Through effective stewardship, compelling communications and strong operational delivery, you will help strengthen supporter relationships and drive long-term retention.

The role will also oversee supporter care operations, ensuring high standards in donation processing, thanking, pledge management and supporter communications. Using CRM data (Donorfy), supporter feedback and insight, you will continuously refine stewardship activity and donor journeys to improve engagement and lifetime value.

As Donor Experience Manager, you will:

• Line manage and develop the Donor Experience Officer, ensuring high standards of supporter care and operational delivery
• Design and deliver multi-channel donor journeys that strengthen engagement, retention and supporter lifetime value
• Manage the annual fundraising communications plan and identify meaningful stewardship opportunities across fundraising activity
• Develop and maintain a central fundraising content library including case studies, stories and impact materials
• Work with fundraising, marketing and care teams to produce compelling supporter communications and impact reports
• Support bespoke stewardship and recognition activity for major donors and high-value supporters
• Champion digital engagement, automation and personalisation across supporter communications
• Lead supporter satisfaction surveys and use insight to continuously improve donor journeys
• Oversee supporter care processes including donation processing, thanking, pledge tracking and supporter enquiries
• Use CRM data (Donorfy) and insight to monitor engagement, retention and supporter behaviour and inform fundraising activity
• Support the delivery of supporter events and contribute to financial monitoring and campaign reporting.

About you

You will bring a strong commitment to excellent supporter care and a passion for delivering meaningful donor experiences.

Organised, collaborative and creative, you will be confident working across teams to deliver engaging stewardship activity while maintaining high operational standards.

Essential skills and experience include:

• Excellent written and verbal communication skills, with experience producing engaging supporter communications
• Experience planning and managing projects or complex workloads across multiple stakeholders
• A strong commitment to delivering outstanding supporter care
• Experience working within a fundraising or supporter-focused team
• Understanding of donor motivation, stewardship and supporter retention
• Experience using CRM systems such as Raiser’s Edge, Salesforce, Donorfy or similar
• Strong organisational skills and attention to detail
• Ability to build collaborative relationships and work effectively across teams
• An analytical mindset with the ability to use insight and feedback to improve supporter engagement.

Employee benefits

Benefits include:

• 27 days annual leave plus bank holidays
• 5 days holiday buyback scheme starting from April 2026
• 7.5% employer pension contribution
• Life assurance scheme (2 x annual salary)
• Retail discounts (including the Blue Light card)
• Cycle to work scheme
• Discounted gym membership
• Access to expert financial health and wellbeing support

Operating as a blended role across the Membership and Marketing and Communications teams, this role will support the day-to-day membership and digital communication functions of the NI.

This role is responsible for membership administration and digital communications including processing and onboarding new members to managing ongoing renewals and maintaining the membership database, managing the delivery of Lunch & Learn sessions, Drop-In sessions and a range of themed technical and non-technical webinars, supporting HQ conferences and managing digital communications, member feedback and related marketing activity that underpins effective member engagement.

This role is critical in ensuring that members receive excellent customer service, timely communication, and accurate information about the institute’s services and benefits to support the organisation’s mission to engage and retain members, ensuring they receive value from their membership and are satisfied with their experience.

This is an excellent opportunity for someone with strong organisational, attention to detail, digital and communications skills with proficiency in database management and who enjoys building connections, creating engaging content, turning feedback into action.

Key Responsibilities:

Membership Administration

· Support the renewals process to ensure prompt collection of membership subscriptions including conducting follow-up campaigns to minimise lapsers. 

· Manage correspondence related to the onboarding process including preparing and sending membership welcome emails, and other communications as appropriate.

· Manage the Membership inbox responding to queries and assigning emails to colleagues or others as necessary.

· Support with the administration of Organisational Members including processing new members, issuing invoices and any other tasks as required.

· Assist with the development and implementation of new membership strategies.

· Other tasks to support the Membership and Business Development Director and Membership Manager as necessary.

Member Engagement and Digital Events

· Coordinate and deliver a structured programme of online events, including:

- Lunch & Learn sessions

- Drop-in member forums

- Themed webinar series covering both technical and non-technical topics

· Manage all webinar logistics, including registration, hosting, and post-event communications.

· Work closely with the Communities Officer and regional branches to promote local and regional events.

· Gather and analyse event feedback and attendance data to evaluate engagement levels and member satisfaction.

Digital Marketing & Communications

· Plan and deliver targeted marketing campaigns to promote membership activities, including a monthly member-focused email highlighting benefits such as mentoring, e-learning, and events.

· Create engaging and relevant content for the NI website, newsletters, and social media channels (e.g. LinkedIn).

· Develop promotional materials and manage a central events calendar to ensure consistent and timely communications.

· Monitor the Communications inbox responding to requests and assigning emails to colleagues or others as necessary

· Collaborate with the Membership and Business Development Director and Marketing and Communications Manager to assist with any other membership recruitment initiatives and campaigns as required.

Data Management & Reporting

• Maintain and regularly cleanse the membership database to ensure all records are accurate and up to date relating to membership and marketing.
• Generate and manage Nuclear Future mailing lists as required.
• Produce analytical reports on membership growth, retention, and engagement.
• Collect, analyse, and present member feedback from surveys and event participation.
• Deliver quarterly reports highlighting engagement trends and insights.
• Apply both quantitative and qualitative data to inform and shape future engagement strategies.
• Ensure full compliance with data protection regulations (e.g., GDPR).

Customer Service

· Serve as a point of contact for current and potential members, answering enquiries via phone, email, and online.

· Provide information about membership benefits, policies, and procedures.

· Resolve membership-related issues or concerns in a timely and professional manner.

General

· Liaise with suppliers and partners where needed to deliver promotional or event materials.

· Support other NI operational activities as required.

Experience and Skills

Essential Experience

· 2–3 years’ experience in membership administration, customer service, event co-ordination or marketing or a similar administrative role, ideally within a non-profit, association, or professional membership organisation.

· Proficient in using CRM or membership management systems, including database management, reporting.

· Experience in administering membership or customer renewals processes.

· Ability to deliver high-quality customer service in a professional environment.

· Ability to write compelling promotional copy.

· Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and experience using digital engagement and event tools such as Eventbrite, Cvent, Mailchimp, LinkedIn, and Microsoft Teams.

· Confident in handling data, analysing information, and producing clear, accurate reports.

Desirable Experience

• Experience in developing and delivering membership recruitment initiatives and campaigns.
• Experience in analysing member feedback and engagement data.
• Experience working with digital design tools such as Canva.
• Experience working with and supporting volunteer networks or regional teams.

Skills

· Strong organisational and multitasking skills, with a proven ability to manage multiple priorities and meet deadlines.

· Excellent written and verbal communication skills, with a high level of attention to detail.

· Proactive and adaptable, able to work effectively both independently and collaboratively as part of a team.

· Strong problem-solving skills, with the ability to handle member enquiries and concerns professionally and diplomatically.

Personal Attributes:

• Strong interpersonal skills and a customer-oriented mindset.
• Ability to remain calm under pressure and manage multiple tasks effectively.
• A proactive approach to problem-solving and initiative to improve processes.
• High degree of professionalism, confidentiality, and ethical standards.

Location

This role will mainly involve remote working, with occasional travel to events, meetings or conferences (approximately one to two days per month).

Reporting to

Membership and Business Development Director and Marketing and Communications Manager

Anticipated interview dates: 27-29 April

Pathway Project is an inspiring Domestic Abuse Charity that makes a difference, it's a great place to work, we are a charity with big ambitions and huge energy and we need a Finance Manager who can match our energy.

We are currently evolving a bold new strategy and a passion  for excellence in service delivery. Supported by a driven and energetic board of trustees the new Chief Executive is leading Pathway Project through their ambitious plans.

It’s a really fantastic time to join our amazing charity as we move into the next phase of our exciting journey.

We are looking for a new Finance Manager to be responsible for the effective day-to-day financial management of the charity supporting the CEO with the Finance Strategy.

She will be driven, ensuring robust financial controls, accurate reporting and compliance with statutory and regulatory requirements including the Charity Commission and Charity SORP (FRS 102).

She will work closely with the CEO, SMT and Trustees and she will provide clear, timely financial information to support sound operational and strategic decision-making and help ensure the long-term sustainability of the organisation.

ABOUT THE ROLE

We are looking for a part time governance and compliance officer to oversee our governance and risk framework as a non-profit regulated by the Charities Commission (England and Wales) and OSCR (Scotland).

You will identify, develop, maintain and implement policies and procedures to ensure compliance and risk mitigation with the various regulations that we must adhere to such as Charities Commission, OSCR, Fundraising Regulator, Companies House, UK Data Protection and Safeguarding.

As governance and compliance officer, you will deliver high quality, professional and compliant governance across the charity, nationally and in supporting our network of support groups (see About IA) ensuring we comply with statutory regulations, that protect our members and the charity itself while applying best practice principles.

KEY RESPONSIBILITIES

• Developing and documenting a detailed understanding of charity practices, paying specific attention to areas where IA is bound by statutory regulations
• Developing robust policies and procedures that ensure charity compliance and best practice
• Remaining up to date with current regulations that IA is bound by and ensuring any changes are implemented within any imposed deadlines
• Regularly review and maintain policies and procedures auditing your findings to ensure exemplary record keeping following up with implementing changes
• Implementing policies and procedures amongst staff, volunteers and the Board of Trustees with robust record keeping introducing governance cycles to keep everyone updated with current policy and communicating changes where necessary
• Identifying risks, recommending mitigating actions and reporting your findings to the management team and Board of Trustees
• Reviewing and updating IA’s risk register
• Recommending and monitoring recommended training among staff and volunteers especially where IA is bound by statutory regulations
• Liaise with third-party suppliers to IA who are responsible for providing services to the charity that support our governance and risk framework
• Supporting Trustee recruitment, induction, training, and evaluation processes

PERSON SPECIFICATION

ESSENTIAL EXPERIENCE 

• Demonstrable experience of at least 12m in governance and risk management within a not for profit environment with working knowledge of UK charity regulations. Exceptional candidates from a commercial background would be considered
• A thorough working knowledge of risk management
• Development, implementation, monitoring and maintenance of governance and risk frameworks
• Documenting, reviewing and mitigating risk
• Demonstrable experience of regular reporting to management
• Strong working knowledge of UK data protection regulation
• Working knowledge of safeguarding requirements
• Exceptional record keeping skills to satisfy audit requirements
• Management of third-party relationships including suppliers to IA and volunteers who are carrying out their volunteering role in line with IA’s policies and procedures
• Team player

DESIRABLE EXPERIENCE

• Experience across the not-for-profit sector
• Working with volunteers
• Basic understanding of AI and the benefits of using it within the not-for-profit sector
• Experience supporting Boards or Trustees
• Regulations governing charity fundraising

SKILLS AND QUALITIES

• Highly organised
• Excellent communication and interpersonal skills
• Flexible, adaptable in approach, creative thinker to manage the balance between governance and continuing to provide a personal approach to vulnerable adults
• Commitment to equity, diversity and inclusion.
• Proactive and solution-focused

APPLICATION SUBMISSION

To apply, please submit:

1. Your CV (up to 3 pages)
2. A covering letter outlining your suitability to the role (max 500 words)

Interviews will be two-stage for successful candidates. Initial interviews will be held via video conferencing (such as Zoom) discussing previous experience and role fit with successful candidates going through to a second round. This includes alignment to IA’s values. Please allow up to 1 hour for this stage.

Second round interviews are expected to be via video conference. Successful candidates will, in advance of the second round, be given a short brief and asked to present at interview their understanding of a governance issue  facing charities. Please allow up to 1 hour for this stage.

Applications should be submitted via the advertising platform including your CV and covering letter. See attached role profile for recruitment timetable and further details about us/the role, including contact details for an informal chat, if required, before applying. Applicants are encouraged to ensure availability in line with the recruitment timetable in the attached job specification.

While IA recognises the value of AI technology in the current climate, IA reserves the right to ignore applications where we have reason to believe that they have been wholly produced using generative AI tools.

Please let us know if you require any additional support to attend or undertake an interview or if there is anything we should consider as part of the interview process