Operational support officer jobs in Birmingham

Head of Operations

Location: Hybrid - Birmingham (expected to be in the office 2+ days per week)

Hours: Full Time, Monday to Friday, 36 Hours per week
Salary: £55,082 per annum 

About the BDA

The British Dietetic Association (BDA) is the professional body and trade union for dietitians in the UK, representing more than 12,500 members and supporting the profession to improve the nation's health through food and nutrition.

We're an ambitious and growing organisation, delivering a new strategic plan focused on growing our membership community, strengthening our voice and influence, investing in digital transformation and delivering excellence behind the scenes. As we continue to evolve, we're looking for an exceptional operational leader to help us turn our ambitions into reality.

About the role

This is a newly created and high-profile leadership role, reporting to the Chief Operating Officer.

As Head of Operations, you will play a central role in helping the BDA deliver its strategic priorities by improving organisational performance, embedding continuous improvement and ensuring we have the systems, processes and insights needed to succeed.

You will lead organisation-wide initiatives, support strategic planning and performance reporting, drive digital and AI adoption, and work collaboratively across teams to improve how we operate and deliver for our members.

This role offers a genuine opportunity to shape the future of the organisation and make a lasting impact within a respected professional body and trade union.

We're looking for someone who:

· Has significant operational leadership experience within a complex organisation.

· Is passionate about organisational improvement and delivering change.

· Can combine strategic thinking with hands-on delivery.

· Has experience of performance management, governance and business planning.

· Understands how digital, data and AI can improve organisational effectiveness.

· Is an excellent communicator who can build relationships and influence at all levels.

Why join us?

• The opportunity to shape and influence a growing and ambitious organisation.
• A varied and rewarding leadership role with real scope to make a difference.
• A flexible, supportive and values-led culture.
• Generous annual leave and pension arrangements.
• Commitment to learning, development and wellbeing.

For further information about the role please visit BDA's website. 

Director of Operations

Gordon Moody

Location: Hybrid – regular presence across Redditch, Wolverhampton & Dudley, with national travel as required

Salary: £80,200 – £85,082

Gordon Moody is the UK’s leading charity supporting people experiencing the most severe gambling-related harms. Demand for our services continues to grow, and with our new 28‑bed Redditch treatment centre, expanded digital pathways and an evolving Model of Care, we are entering a pivotal and ambitious phase.

We are now seeking a Director of Operations who will play a central role in shaping the future of our services and ensuring we deliver high‑quality, person‑centred support across residential, community and digital pathways. This is a key executive role at the heart of the organisation, responsible for operational excellence, service performance, regulatory compliance and the delivery of NHS England KPIs.

Collaborative, values‑driven and motivated by purpose, you will work closely with the CEO, Clinical Director and wider Executive Team to ensure our services remain responsive, sustainable and aligned to the changing commissioning landscape. You will bring senior operational leadership experience from a regulated therapeutic, clinical or addiction‑related environment, with the ability to lead teams through change, integrate innovation and maintain the highest standards of care.

If you are inspired by the opportunity to make a profound difference and want your leadership to directly improve recovery outcomes for people affected by gambling harm, we would be delighted to hear from you.

Closing Date – 9am on Monday 27th July 2026

Rainforest Trust UK

Rainforest Trust UK (RTUK) (Charity No. 1169111) is a high-impact conservation charity dedicated to protecting the world’s most threatened tropical forests.

This is a pivotal moment for global conservation and for our organisation. As one of the most effective rainforest conservation charities globally, Rainforest Trust has helped protect over 60 million acres of tropical rainforest across more than 67 countries, delivering permanent protection for some of the world’s most threatened ecosystems.

Rainforest Trust UK is one of the charity’s fastest-growing affiliates, now generating £2m+ annually and supporting a global organisation with $55m+ in revenue with significant ambition for further growth and impact.

The role
We are seeking a Chief Executive Officer (CEO) to lead the next phase of our strategic plan driving growth in income, strengthening the organisational capability, and positioning the UK as a leading philanthropic engine within the global organisation.
The CEO will provide overall leadership of Rainforest Trust UK, with a primary focus on fundraising, external engagement, and partnering.
This is a hands-on leadership role, requiring both strategic clarity and operational execution. The CEO will lead a small team, work closely with the Board of Trustees, while partnering with the global CEO and senior leadership based in the USA.

Key responsibilities

Strategy and organisational leadership

• Lead the delivery of the 2026–2030 strategy, aligning UK priorities with global objectives
• Translate strategy into clear plans, targets, and performance metrics
• Drive organisational focus on outcomes, impact, and growth

Fundraising and external leadership

• Act as a senior ambassador for the organisation in the UK and internationally
• Build Rainforest Trust UK’s visibility and influence within philanthropic networks
• Personally cultivate and manage a portfolio of high-value donor relationships

Financial Stewardship

• Oversee financial planning, budgeting, and performance including annual audit
• Ensure strong financial controls and effective use of resources
• Support the growth of sustainable income to maximise conservation impact

Governance and Board engagement

• Ensure compliance with UK charity regulation and best practice
• Provide clear, rigorous reporting on performance, risk, and finances
• Work in close partnership with the Board to support effective governance and decision-making

Global partnerships and collaboration

• Build strong, effective relationships with global Rainforest Trust leadership
• Align UK fundraising with global conservation priorities
• Act as a key interface between UK donors and global programmes

Leadership and culture

• Lead and develop a small, high-performing team
• Create a culture of accountability, clarity, and delivery
• Ensure effective organisational structure and use of resources

Purpose & Alignment

• Deep commitment to environmental conservation and climate impact
• Motivated by the opportunity to deliver measurable, lasting global outcomes
• Alignment with Rainforest Trust’s values of effectiveness, integrity, and partnership

Why Join Rainforest Trust UK
This is a rare opportunity to lead an organisation where:

• Impact is clear, measurable, and permanent
• There is significant opportunity to scale income and influence
• You can play a direct role in protecting some of the world’s most critical ecosystems

At a time when the protection of tropical forests is more urgent than ever, this role offers the chance to combine purpose with performance delivering meaningful impact at global scale.

Candidate profile
We are seeking a credible, externally focused leader with:

• A strong track record in fundraising, particularly major donors and high-value relationships
• The ability to operate with credibility, influence, and judgement at senior levels
• Experience leading organisations or teams through growth and change
• Experience working with Boards and an understanding of UK charity governance

Above all, candidates will bring a clear alignment to the mission and is motivated by the opportunity to deliver measurable, lasting conservation impact at global scale.

Cerebra is the national charity dedicated to improving the lives of children with neurological conditions and their families. We provide vital research, support, and practical solutions that empower families facing complex challenges.

With an annual income of £3 million and a headcount of 68 employees, we have ambitious plans to double our income between 2025 and 2027, ensuring we can extend our impact, reach more families, and drive real change. To achieve this, we are investing in fundraising innovation, income generating ventures, and strategic partnerships, alongside enhancing our brand to increase our national recognition.

Our work is underpinned by our values ensuring that everything we do aligns with our mission to create a better world for children with neurological conditions.

This is an incredibly exciting time to join Cerebra, as we are preparing to launch our new strategy and brand. The COO is a vital leadership role that will support the drive towards even greater impact for children and families across the UK.

Our Services

Sleep Advice Service

Cerebra understands that if you have a child that doesn’t sleep, the whole family suffers. Many children with neurological conditions suffer from disrupted sleep. Our sleep advice service provides bespoke advice and support so that everyone can get a good night’s sleep.

Legal Rights Service

Our Legal Rights Service provides help and support to families of children with neurological conditions when they are faced with barriers and difficulties in accessing statutory support services they are entitled to. The service provides information on their legal entitlements.

Book and Toy Library Service

Our specialist postal lending library contains a wide range of books for both adults and children, plus a selection of sensory toys specifically chosen for children with a neurological condition.

Innovation and Product Design Service

Our Innovation Service designs and builds bespoke products that cater to the specific needs of children with neurological conditions. The aim of the service is to make products that are desirable and exciting, therefore promoting social inclusion, peer acceptance and enabling children to participate in everyday activities that are so often close to them.

Information Products

Cerebra publishes different information products to help families with a child with a neurological condition. Our information products offer comprehensive, up-to-date support and research-driven strategies to assist families with a wide range of issues.

Buzgi and Toy Adaptation Service

Cerebra designs and builds bespoke assistive equipment for disabled children, this includes creating custom mobility aids, switch‑adapted toys, and other innovative solutions to help children access play, learning, and independence.

The Bugzi - a mini powered wheelchair for children offers many children their first experience of independent mobility. It uses either a joystick or switches and adaptable seating for complex needs, and helps develop spatial awareness, confidence, and early mobility skills. The Bugzi is available through a national loan scheme.

Additionally, we operate commercial services (including a web shop) to supplement our income to support children and their families.

Our services are provided to families free of charge.

Job Title:

Chief Operating Officer

Reports To:

Chief Executive Officer

Direct reports:

3 senior managers (Finance (headcount of 3), HR (headcount of 1), IT (headcount of 5))

Purpose of the Role:

The Chief Operating Officer will play a vital role in supporting the Chief Executive Officer, Board and Leadership Team to deliver Cerebra’s vision and ambitious strategic aims. The Chief Operating Officer will provide strategic leadership and operational management across key areas within Cerebra including:

• Operational Systems
• Governance
• Compliance
• Finance and Growth

This is a pivotal executive leadership role, responsible for driving organisational performance, sustainability and growth. The COO will translate Cerebra’s strategic ambitions into effective operational delivery, ensuring robust governance, financial stewardship and a high-performing, values-led culture.

As a trusted advisor to the CEO and Board, the COO will lead core operational services and commercial activity, enabling the charity to maximise impact and generate sustainable income in support of its charitable objectives.

Key Responsibilities

Strategic & Executive Leadership

• Partner with the CEO and Board to deliver strategic priorities, growth and long-term sustainability
• Collaboration with the Director’s Group to ensure strategic alignment across the charity. The Director’s Group consists of:

            Chief Executive Officer

            Chief Operating Officer

            Director of Fundraising, Marketing and Communications

            Director of Research and Support Services

• Provide expert advice on finance, operations, commercial performance and organisational risk
• Lead organisational planning, business continuity, and operational resilience
• Foster a culture of continuous improvement, accountability and inclusion

Finance, Commercial & Sustainability

• Lead financial strategy, planning and performance, ensuring long-term sustainability
• Oversee budgeting, forecasting, cashflow and financial controls
• Lead and develop Cerebra’s strategy for commercial income , ensuring alignment with charitable objectives
• Support funding growth through strong financial insight and business case development
• Ensure robust financial governance, audit and compliance

Operations & Infrastructure

• Lead and strengthen operational functions including HR, IT, governance and administration
• Ensure effective systems, processes and infrastructure that enable growth, efficiency and impact
• Oversee procurement, contracts, facilities, and organisational compliance
• Drive innovation and value for money across operations

People & Culture

• Champion a positive, inclusive and high-performing organisational culture
• Oversee HR strategy, workforce planning and leadership development
• Ensure compliance with employment law and best practice
• Promote wellbeing, engagement and organisational effectiveness

Digital & Technology

• Provide strategic oversight of IT, data and digital development
• Ensure systems are secure, resilient and aligned to organisational needs
• Leverage data and technology to improve insight, decision-making and organisational impact

Governance, Risk & Compliance

• Ensure effective governance frameworks, risk management and regulatory compliance
• Support the CEO and Board with high-quality reporting and strategic insight
• Lead safeguarding, data protection and organisational risk strategy
• Drive a strong culture of accountability and ethical practice

Leadership & Management

• Lead and develop a small senior team across finance, HR and IT
• Build capability, strengthen performance, and embed a collaborative culture
• Model Cerebra’s values and leadership behaviours

Key Attributes

• Strategic and commercially minded leader with strong operational delivery experience
• Strong financial leadership and business acumen
• Proven track record of driving income growth, sustainability and organisational performance
• Skilled in governance, risk and stakeholder engagement

Please see attached job description for the Person Specification.

This is an exciting opportunity for a new leader to guide the organisation through its next phase of development, building from a position of strength. The organisation is in the first year of a clear and ambitious three-year strategy, with a strong core team of staff and a healthy financial position.

The outgoing Executive Director was previously also the organisation’s Advocacy Director, and continued to deliver both functions within one role. For this reason the Board of Trustees is advertising the position in two configurations. Applicants are welcome to express an interest in either:

• Option A — Part-time Executive Director. A 0.6 FTE part-time post which is a leadership and management role only, and does not include delivering the advocacy activities of the organisation. These will be undertaken by a separate part-time Advocacy Director, who carries the advocacy responsibilities covered by the associated Advocacy Director job description.

• Option B — Full-time Executive Director. A single full-time post in which the successful candidate takes on both the part-time Executive Director role and the responsibilities of the part-time Advocacy Director role being advertised concurrently. The successful candidate must meet the person specification requirements of BOTH roles.

This role offers a unique opportunity to make this role your own and take the charity to the next level, with the full support of a dedicated, experienced team.

The successful candidate will ensure that the charity remains resilient and able to deliver on its commitment to grow and evolve to meet the needs of the people we serve.

The role is a mix of operational activity, day to day management and strategic thinking; with the continuous building and nurturing of external relationships with our NHS, public sector and not-for-profit stakeholders.

Working alongside a committed trustee board, skilled staff and volunteers, you will bring drive, experience and passion to the team. You’ll get terrific support from the outgoing postholder as needed, with the space to act and bring your own ideas to the forefront.

This role will play a pivotal role in supporting Galop to achieve its mission to support LGBT+ victims and survivors of abuse and violence in the UK. You will work alongside another Executive Assistant to provide administrative and project support to the Co-CEOs, as well as supporting the Chair of the Board, Trustees, and Senior Leadership Team as needed. You will work closely with Galop’s Co-CEOs and the wider senior team to ensure the efficient and effective running of the executive office. You will proactively manage both internal and external demands, as well as supporting the Co-CEOs with some of their key projects, such as implementation of the strategy, high-level fundraising and culture development. 

This is a remote role, with the ideal candidate being available in person in central London on an ad hoc basis. This position is part-time and we are open for this role to be undertaken in either 3 or 4 days per week, and can show flexibility with working hours.

Your duties will include: 

Executive Support & Office Management 

• Support the Co-CEOs in all aspects of their roles, including strategic inbox and diary management, workload management, coordinating and minuting meetings, ensuring they are fully briefed, and tracking action points for the Co-CEOs and Senior Leadership Team.  
• Act as an effective gatekeeper to the Co-CEOs.  
• Ensure electronic files and systems are kept up to date and effective.  
• Undertake general administrative duties for the Executive Office as required.  
• Support the wider Senior Leadership Team as required.  
• Undertake any other reasonable duties as required.  

Governance & Board Administration 

• Work closely with the Co-CEOs and Board on the organisation's governance requirements, including compiling Board and Sub-Committee papers, maintaining minutes, and managing governance documentation.  
• Coordinate Board and Sub-Committee meetings, including preparing agendas, information packs, Co-CEO reports, and taking accurate minutes.  

Strategic Planning, Projects & Performance 

• Create and maintain systems to monitor operational work against strategic objectives, ensuring regular reporting of organisational KPIs and departmental operational plans.  
• Undertake research and project management related to the Co-CEOs' programmes and activities, producing briefings, summaries, and leading projects where required.  

Stakeholder Engagement & Communications 

• Serve as a key point of contact for the Co-CEOs and Senior Leadership Team, managing internal and external enquiries professionally and liaising with corporate, political, media, non-governmental, and other stakeholders.
• Represent the Co-CEOs internally and externally as required.  

Professional Standards 

• Always maintain the highest levels of confidentiality. 
• And any other duty as required.

Please download the job description attached for further information about the role. 

Closing date is Wednesday 15 July, 10am.

· Birmingham Hospice is looking for a talented Retail Communications Officer to join our Income Generation and Marketing Team.

· With 26 charity shops and more on the way, retail is vital to how we fund our care - and we need brilliant communications behind it.

· This is a brand-new position with scope for a keen digital marketer to shape the role as their own.

· It’s a hybrid role split between our offices in Selly Park and Erdington, our shops and home.

What you'll be doing

· Producing compelling content for all social media platforms including TikTok and Instagram.

· Under the guidance of marketing and retail managers, coming up with ideas for campaigns that help drive retail income, donations and footfall.

· Marketing house clearances, furniture collections and new shop launches.

Who we're looking for

· A creative, enthusiastic communicator with a passion for social media and an ability to confidently produce content that connects

· A candidate with experience as a digital marketing executive, digital content creator, marketing assistant or similar.

Essential

· Excellent written communication, organised, with attention to detail

· Experience creating graphics, reels and editing in-app and in Canva and InDesign (or similar)

· Full driving licence, access to car and happy to travel between shops.

· Happy to bring a selection of best social media content to interview.

Why work at Birmingham Hospice

Every pound raised in our shops helps fund free care for local patients and families facing terminal illness. You'll work alongside people who genuinely believe in what they do, with flexible working, real autonomy, and the chance to see your content directly drive something that matters.

Important details

£30,484 - £33,037, depending on experience

Closing date: Midnight on Sunday 19th July 2026

Stage one interview (Teams) – 23rd or 24th July 2026

Stage two interview – in person – 30th July 2026

Lead the operations, governance and compliance that enable Solving Kids' Cancer UK to deliver its mission and impact for children and families affected by neuroblastoma. Reporting to the Chief Executive, you will play a critical role in ensuring the charity operates effectively, compliantly and sustainably.

This broad and varied leadership role spans governance, risk, HR, IT, data protection and organisational operations, supporting delivery of the charity's strategy through robust systems, policies and processes. Acting as Company Secretary, you will work closely with the CEO and Board of Trustees, providing advice on governance, regulatory requirements and best practice. As a member of the Leadership Team, you will oversee key operational functions, lead cross-organisational projects and deputise for the CEO where required.

Who are we looking for?

We are looking for a strategic, highly organised and values-driven leader with strong experience in charity operations, governance and compliance. You will have a track record of ensuring organisations are well run, compliant and effectively managed, with the ability to oversee multiple operational areas and support strong governance and decision-making at Board level.

You will be comfortable working across a broad remit, including governance, risk, HR, IT and data protection, and confident providing clear, practical advice to senior leaders and trustees.

Person specification

Key requirements include:

• Significant senior-level experience in operations, governance or compliance within a charity or similar environment. 
• Strong understanding of charity governance and regulation, with experience supporting boards and senior leadership. 
• Experience overseeing organisational functions such as HR, IT, data protection or risk. 
• Proven ability to manage multiple priorities and lead cross-organisational work effectively. 
• Strong judgement, integrity and the ability to handle sensitive matters with discretion. 

See our Recruitment Pack for the full role description and specification and for information about Solving Kids' Cancer UK. 

This is an opportunity to make a significant contribution at the heart of a small, ambitious charity where strong operations are a vital enabler of impact for children and families.

Location: Home-based, within easy reach of London, with regular travel to the London office and occasional UK-wide travel.

First-stage interview: Thursday 6 August 

Second-stage interview: Thursday 13 August

Location: Home based within commuting distance of either Edinburgh, Cardiff or Belfast 

Salary: £32,750 per annum
Hours: 35 hours per week 

Interview date will be scheduled as and when applications are received. Please apply promptly as the vacancy will close once we have appointed a successful candidate.  

This is a full time fixed-term position for one year (with possible extension subject to funding). 

Who we are looking for  

Breakthrough T1D is the UK’s leading type 1 diabetes charity, dedicated to funding research, advocating for change, and supporting the T1D community. A year into our exciting rebrand from JDRF to Breakthrough T1D, we’re looking for a Senior Policy and Public Affairs Officer – Devolved Nations to help us build on this momentum.

The role of the Senior Policy and Public Affairs Officer - Devolved Nations is vital to achieving our UK-wide advocacy mission: to reduce health inequalities in type 1 diabetes, to widen access to type 1 diabetes treatments and technologies and to ensure that people with type 1 get access to emerging new treatments and future cures in the devolved nations.  

You will lead on projects with key stakeholders and high-level Parliamentarians, such as our access to treatments and early detection work, as well as people with type 1 diabetes, policy makers and researchers. You will help to deliver Breakthrough T1D’s influencing plans, improving access to and choice of type 1 diabetes treatments and technology in the devolved nations.  

Experience required 

• Experience of working successfully with politicians, their offices, Government departments, and other public affairs stakeholders to influence policy and to influence public/stakeholder discourse across the devolved nations

• Experience of leading public affairs delivery in at least one (preferably all) of the devolved nations 

• Experience in analysing Government policy in-depth and creating policy briefings  

• Experience of drafting briefings, reports and policy submissions   

• Experience of communicating across a range of parliamentary and professional stakeholders at all levels   

• Demonstrable knowledge, interest and experience of working in a public affairs and policy-based environment 

• Experience of organising stakeholder events  

About Breakthrough T1D 

Breakthrough T1D is the world’s leading charitable research funder into type 1 diabetes, improving lives until we find the cure. We are dedicated to our 400,000 strong type 1 community in the UK and work closely with our international affiliates across the world, including the US, Canada and Australia. 

You will find a vibrant atmosphere and spirited team at Breakthrough T1D, always striving to make a difference to people living with type 1. 

Employee benefits 

As an employer we offer: 

• Hybrid working arrangements 

• Flexible working and will consider compressed hours 

• Generous annual leave entitlement – 25 days per year plus bank holidays for full-time staff with leave increasing after three and five years’ service 

• Health cash plan that allows you to claim for some treatments such as dental, optical and physiotherapy treatment 

• Season ticket and cycle loan 

• Pension scheme 

• Family-friendly policies – maternity, paternity, adoption and shared parental leave at enhanced rates 

• Personalised training to suit your career aspirations and professional development 

Breakthrough T1D is an equal opportunity employer, we welcome applications from all individuals regardless of race, gender, disability, religious belief, sexual orientation or age. 

Campaigns Officer at Freedom for Animals

Salary: £15,736.50 per annum
Contract: Part-time (22.5 hours per week), Temporary (12-month contract with the possibility of extension)
Location: Remote, with travel across the UK as required
Closing date: 23rd July 2026 (We may appoint before the closing date, so early applications are encouraged)

Job Description

Freedom for Animals is one of the UK's longest-running animal rights organisations. Since 1957, we have been working to end the exploitation of animals through undercover investigations, research, campaigns, political lobbying, education and grassroots activism. Our vision is simple: Freedom for all animals.

We are now seeking an experienced, enthusiastic campaigner and passionate animal rights advocate to join our team as our Campaigns Officer.

This is an exciting opportunity to play a leading role in campaigns that expose cruelty, influence decision-makers, mobilise supporters and create lasting change for animals exploited in captivity. Working closely with the Co-Director (Campaigns), you will help shape and deliver ambitious campaigns across our key areas of work, including zoos, aquariums, mobile zoos, circuses and other areas of animal exploitation for entertainment.

The successful candidate will join a small, dedicated and ambitious team where every member has the opportunity to make a real impact. You'll lead campaign activity across digital and offline channels, coordinate supporter actions, engage with politicians and partner organisations, respond to media opportunities, contribute to consultations and represent Freedom for Animals at meetings, events and demonstrations.

We're looking for someone who thrives on turning strategy into action. You'll be equally comfortable developing compelling campaign materials, using digital and social media to engage and mobilise supporters, building relationships with politicians, coalition partners and other stakeholders, and identifying opportunities to advance our mission.

You will have a proven track record of delivering successful campaigns, excellent communication and relationship-building skills, confidence using digital campaigning tools and social media to inspire action, and an unwavering commitment to animal rights. Knowledge of issues affecting captive animals and experience of political advocacy or grassroots campaigning would be an advantage.

This is an outstanding opportunity for an experienced campaigner looking to take the next step in their career with a respected and growing animal rights organisation. You'll have the opportunity to shape national campaigns, influence policy, work alongside investigators and campaign partners, and help create meaningful change for thousands of animals.

To apply, please submit your CV together with a covering letter explaining how your skills, knowledge and experience meet the requirements of the role and person specification.

Freedom for Animals is committed to being an equal opportunities employer and to creating a diverse, equitable and inclusive workplace. We welcome applications from people of all backgrounds and communities.

The successful candidate will be expected to share Freedom for Animals' values, vision and commitment to ending the exploitation of animals.

Since 1899, Birmingham Settlement has been working to create opportunity and choice – connecting and empowering people through action, activities, and shared learning to build and sustain wellbeing for all.

Chief Operating Officer

Salary up to £56k per annum (depending on experience)

35 hours per week average (flexible)

25 days A/L + contributory pension scheme

Birmingham Settlement is looking to appoint to the new role of Chief Operating Officer to help us continue to deliver the safe, high-quality services our people want, deserve, and expect.

Working closely with the CEO, the Chief Operating Officer will help translate strategic vision into operational delivery by ensuring the Settlement has the systems, people, and processes in place to achieve its goals. This includes operational support and leadership: working closely with managers and service leads to drive the Settlement’s delivery and people strategies, embedding culture, and organisational development to create and take opportunities while also delivering effective financial management, governance, compliance, and risk management.

To succeed, you will have significant experience in the charity sector at a senior level with a proven track record in service delivery and charity compliance, you will have excellent communication and leadership qualities with ability to motivate and inspire to get the best out of people as well as an understanding of the issues the Settlement strives to challenge. As a critical member of the Settlement’s leadership team, you will play a key role in supporting sustainability, development and implementation of our longer-term strategic plans. This will be a very busy but rewarding visible and hands on role that cuts across all aspects of the charity as we continue to grow and develop.

For an informal / confidential chat please call Theresa Gniadkowski.

No agencies please.

For an application pack visit our website or email us or write to Human Resources, Birmingham Settlement – Sports & Community Centre, 600 Kingstanding Road, Kingstanding, Birmingham, B44 9SH.

Closing date: Wednesday 8 July 2026

Interviews:  Thursday 16 or Friday 17 July 2026

Birmingham Settlement is committed to Equality of Opportunity and welcomes applications from all sections of the community. Registered charity number 517303

The Operations Associate is an administration role which will provide vital day to day coordination for the Foundation's leadership and operations teams. This role will require close attention to detail, strong planning and organisational skills, and a proactive mindset. 

The Operations and Administration Associate will be comfortable working alongside all internal colleagues, and building relationships with external stakeholders whilst providing administrative support. 

The key areas of responsibility for this role are:

• Providing administrative and diary support to the CEO and Executive Team (40% of role)

• Providing administrative support to our programme delivery, supporting the smooth running of our activities and events (30% of role)

• Supporting the smooth running of organisation wide operations, including HR and finance administration, internal events and office management. (30% of role)

Team Overview

The role sits within our Operations Team, reporting to the Director of Operations. 

We are growing and strengthening our Operations Team, consisting of the Director of Operations, Events and Operations Officer, Programme Operations Officer and Finance Officer. Our remit is to ensure the smooth running of our organisation, through developing robust systems, efficient processes, accurate data management, and effective support for our programmes and partners.

This role will also contribute within a new cross-organisational circle that brings together colleagues from operations, communications and evaluation to share insights and support the ongoing development and quality of our programmes.

Duties

1. Administrative and diary support to Executive Team

We have an Executive Team consisting of a CEO, 3 Executive Directors and Director of Operations. Working closely with the team, you will:

• Act as the primary point of contact for the CEO and Executive Director's schedules.

• Proactively manage complex diaries, resolving scheduling conflicts and ensuring appropriate balance between meetings, event delivery and office time. 

• Manage travel arrangements, accommodation bookings, and logistics for the executive team.

• Provide meeting support, including scheduling, preparing agendas, and taking minutes or tracking action points for leadership meetings.

2. Administrative support to our programme delivery

You will hold close day to day contact with our Events and Operations Officer, who is responsible for the smooth running and participant experience at all of our in person events. We are growing our offer to our partners and programme members, and as such, have a growing number of administrative and supporting tasks, including:

• Support the logistics of external programme events, including booking venues, arranging catering, and managing travel.

• Produce and manage event registers and attendee lists.

• Assist with key processes relating to programme partner onboarding and offboarding.

• Support data entry and ensure accurate records are kept within our CRM (HubSpot) regarding programme activities.

3. Organisation wide operational support

We have a lean backbone team, who are responsible for the smooth running of our operational functions. We strive to implement policies and processes that are clear, and reduce burden on the wider team, which in turn allows them to focus on achieving our organisation's goals. You will:

• Finance Administration: Support the Finance Officer with routine financial administration, including raising invoices, tracking expenses, and assisting with the partner payment process.

• HR & Office Management: Support central operational tasks such as ordering IT equipment, managing office supplies, and assisting with basic HR administration (e.g. new starter onboarding documentation).

• Internal Events: Coordinate logistics for internal team meetings, staff away days, and organisation-wide events.

• General Admin: Monitor central shared inboxes, routing inquiries to the appropriate team members, and handle general administrative duties to ensure smooth office and remote-work operations.

Working at The Reach Foundation

Our Values

Here are the Reach Foundation, we have a set of lived values that guide our work; 

Rigour. We are clear slighted about the challenges babies, children and young people face. We use the best available evidence to inform our work, strive for excellence in all we do and support each other to attain this. 

Relationships. We invest in building the strong relationships needed to tackle challenging, complex problems. 

Intentionality. The most important decisions we make are about how we use our time and energy. We evaluate our work and think very carefully about what we start, stop and continue doing. 

Action. We have a strong bias to action. We believe that also long as we learn and adapt and work with others, we can make positive change for babies, children and young people. 

Justice. We are working to create a more socially just world. The way we work should always support that goal.

How we work

This role is advertised as working from home. Our Director of Operations lives in Leeds, and we would like to open this role to someone who is committed to working from a location near Leeds once a week/fortnight.

The role will not entail significant travel, but we would expect the successful candidate to attend 6 team days per year, and staff the occasional event.

We adopt an agile working policy, and believe great work happens when people feel trusted, connected, and able to adapt to what the day asks of them. In practice, agile working to us means:

• We expect you to fully deliver your work. Our commitments and deadlines to each other and our partners matter, and work is completed on time and to the standard our team agrees on. 

• You are trusted to organise your day thoughtfully, meaning you can start early or finish later, take a longer lunch break, or work from home. 

• We expect you to communicate regularly. A remote team relies on connection, therefore we expect you to keep your team in the loop, share challenges and be open to shifting plans if needed.

Ultimately, we believe blending responsibility with flexibility means you are able to bring your best self to work. 

Our Commitment to Inclusion

We believe that we can't tackle the complex challenges facing babies, children, and young people, without catalysing action that draws from diverse perspectives and is led by a wide range of voices. We are therefore committed to an inclusive world where every voice, experience, and background contributes to our shared goal of a more socially just future for all - within, around and beyond our organisation.

As we seek to build a team as diverse as the communities we serve, we actively encourage applications from anyone who feels their skills, experience and motivations could serve well in this role. We strongly encourage those with varied lived experiences, disciplines and identities to apply.

Other Details

Salary: £29,664

Interview: Week Beginning 26th April (online)

Last year, 124,000 young people approached their council for help because they were homeless or at risk of homelessness. The figure has risen year-on-year for eight consecutive years, highlighting the scale of a challenge that continues to affect young people across the UK. Yet we believe the resources, expertise and influence already exist within the built environment sector to help tackle youth homelessness. That is where LandAid comes in.

We bring together the UK property industry, harnessing its capital, assets, skills and networks to help end youth homelessness. We do this by awarding grants to frontline charities, providing financial support, brokering free professional advice and expertise, and creating opportunities for our partners to make a meaningful difference to the lives of young people.

The Chief Financial and Operating Officer plays a critical role in helping us achieve our ambitions. A key member of the Leadership Team, you will ensure we have the financial insight, operational effectiveness and governance frameworks needed to deliver our strategy successfully. A key priority will be to provide high-quality management information, analysis and forecasting that supports confident decision-making across the organisation.

You will also help us continue to strengthen our internal operations, driving continuous improvement and ensuring our systems, processes and technology support a more efficient, evidence-led organisation. Working closely with our Board committees, you will oversee financial stewardship, risk management and governance, helping to ensure LandAid remains resilient and well positioned for future growth and impact. Beyond finance, you will oversee our outsourced HR and IT functions, ensuring we receive high-quality and cost-effective support and have robust systems and policies in place, while also helping us continue our commitment to being an excellent place to work.

We are looking for a qualified accountant who brings senior finance leadership experience, either at executive director level within an organisation of similar scale or at deputy director level within a larger organisation. Experience within the charity sector would be valuable, as would knowledge of the built environment, capital investment or social investment. Most importantly, we are looking for someone who combines technical expertise with a collaborative leadership style; someone colleagues trust, learn from and enjoy working with.

Diversity in all its forms matters to us, and we especially welcome applications from qualified women, people who are from black and minority communities, who are LGBTQ+, who live with a disability, and/or haven’t been privately educated.

Our people are our greatest asset and you would be joining an exceptional team united by a shared commitment to ending youth homelessness. If that mission resonates with you, we would love to hear from you.

To download a full copy of the candidate brief and learn more about the role, please click the ‘Apply’ button, where you will be redirected to the website of our recruitment partner, Tall Roots. 

Applications should include a CV and cover letter (no more than two pages), explaining your motivation for applying for the role, along with how you meet the Knowledge & Experience section of the Person Specification.