Operational support officer jobs in Birmingham
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We are seeking an exceptional leader to be our next chief executive, leading a respected and influential membership organisation at the heart of a thriving grassroots movement.
You’ll be working to build on the success we’ve seen and strong position and voice we have established for ourselves and our members, as a leading force for inclusive and sustainable transport and communities.
You’ll bring an impressive track record in values-based leadership, a proven ability to engage and inspire grassroots change-makers, strategic partners and policy-makers, and a deep belief in the importance of community-led change towards a sustainable, equitable future.
About us
Community Rail Network is a national not-for-profit organisation, which is in the process of applying for charitable status, supporting a growing ‘community rail’ movement, which helps communities get the most from their railways, promotes sustainable and inclusive travel, coordinates volunteering and place-making, and brings people together.
Community rail is made up of 77 community-based organisations, and around 1,300 station volunteer groups and other community-led initiatives around Britain. Their activities range from creative projects for young people, to advising train operators on service improvements, to building travel confidence among marginalised groups, to biodiversity projects at stations, to promoting greener tourism by rail.
Our enthusiastic team of 24 works from home in dispersed locations, but we come together regularly in person and online. We work collaboratively to support members, provide training, events and resources, run campaigns, and champion community rail and its insights. We believe in helping everyone reach their potential while having a good work-life balance.
About this role, and your main responsibilities
Our current CEO is moving on after nine years in role, leaving the organisation, team and wider movement in a strong and empowered position to deliver on the next phase of our development.
Your opportunity is to lead the organisation, and to deliver on our new five-year strategy setting an ambitious course for the future during a period of major transformation for our railways and the wider transport system. You will ensure that we are:
- clear in our identity and our independence, and seen as thought leaders in our field;
- are supporting our members and stakeholders to meet their changing and diverse needs; and
- ensuring the financial and operational resilience of the organisation in an environment that is undergoing a period of rapid change.
As CEO, you will lead a passionate and experienced senior leadership team with three direct reports, while working closely with and reporting into our Board, key partners and funders, and ensuing an engaging, empowering, tenacious approach across all we do.
Advocacy of community rail and its benefits will be high on your agenda, and you will be working closely across multiple stakeholders including UK and devolved national governments, regional and local authorities as well as forging collaborative partnerships with like-minded organisations.
Maintaining our community-centric ethos, you will need to ensure we're effective in enabling members to unlock greater value from the railways at a grassroots level, while drawing on their insights to affect wider change. With hundreds of member groups and organisations across Britain delivering life-changing, place-enhancing work, you will have a solid foundation to build on, to take community rail forward and expand our impact in the years ahead.
Last, but not least, you will be responsible for ensuring the strong and effective governance of the organisation, modelling our governing principles, values and behaviours, and ensuring that we have robust financial and resource management in place.
Skills, competencies and qualities
- Exceptional leadership skills, including a proven ability to lead, develop and grow third sector organisations or multi-faceted teams delivering complex activities, projects and campaigns;
- Excellent communication and external leadership skills: articulate, assertive, with the ability to work diplomatically and persuasively with stakeholders at all levels;
- Experienced in acting as the public face of an organisation, such as through the media, public speaking and high-level meetings, and using evidence and storytelling to articulate and champion a cause;
- Politically astute, with knowledge of and commitment to social inclusion, social justice and sustainability, and a sound grasp of the importance of public transport, sustainable travel, and community-led action;
- A proven ability to influence policy and decision-makers, and to identify influencing opportunities, ideally in relation to community development, sustainability and/or transport, including sharing community insights;
- A strong track record in income generation and development, building strong funder relationships and delivery partnerships, managing programme or organisational budgets and controlling expenditure;
- Experience of working with and/or reporting to a board, ideally in a not-for-profit and/or membership context;
- An empowering, engaging approach to leadership, management and change-making;
- Resilient, pragmatic and determined, with the ability to work under pressure, seize emergent opportunities, manage risk, and support others dealing with competing priorities.
Other information
The role will involve extensive travel within Britain as part of building your profile and that of the organisation with central and devolved government in Scotland and Wales, and increasingly with the devolved regions of England.
There is flexibility on location given the requirement to travel and that your office will be home-based. You will need to travel to in-person quarterly team meetings (usually in London or West Yorkshire) and to Board meetings which alternate between online and London. It is expected that travel will be by public transport and easy access to the rail network is therefore required to ensure journeys can be made sustainably.
This is a full-time position, 37 hours per week. We use a flexi-time system with core hours 10am-3pm, and are committed to being a flexible, supportive and understanding employer. This is a permanent position with a probationary period of six months.
Benefits: 25 days annual leave plus bank holidays (rising up to 30 days, plus Bank Holidays, in line with long service); pension with employer contribution of 7%; and access to Employee Assistance Programme.
Successful applicants will need to provide proof that they have the right to work in the UK and provide two references.
Community Rail Network is an equal opportunities employer. We welcome applications from disabled people and Black, Asian and other minoritised groups, who meet with the skills and competencies for this role. We will provide reasonable adjustments for interviews as required.
Applications by Tuesday 12 May 2026 (23:30) with two attachments: your CV and a covering letter of up to two sides of A4 summarising why you are the ideal person for this job and relevant experience and competencies. Please include a daytime phone number and an email address and identify your notice period in your cover letter.
First interviews take place 21-22 May 2026 online. Second interviews will be in person, Monday 1 June 2026, in London. Candidates invited for interview will be contacted by phone about a week before. Due to limited resources, we are unable to provide feedback to other candidates.
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Non Charity Employer
21 - 50
Championing the community rail movement | Connecting people and their railways | Creating inclusive, empowered, sustainable and healthy communities
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
As Head of Finance, you will be a member of the Executive Team, supporting the Chief Executive with the overall direction and long-term financial viability of the Charity. You will be accountable for developing and implementing the organisation’s financial strategy, delivering effective financial planning, monitoring and reporting, and maintaining sound financial and risk management systems.
Key responsibilities:
- Provide sound financial advice to the Chief Executive, Board of Trustees and senior managers to support effective leadership and management of the Charity
- Lead financial planning, budgeting, cash flow management and resource allocation, ensuring strong processes for performance monitoring at all levels
- Establish and oversee financial reporting systems, monitoring key performance indicators and delivering management information to the Board
- Take responsibility for compliance with accounting, tax and regulatory requirements, ensuring internal financial systems and controls are robust and scalable
- Undertake the role of Company Secretary, ensuring all statutory and regulatory governance obligations are met
- Lead procurement of systems, products and services, driving cost savings and value for money in line with the Charity Governance Code
- Oversee relationships with banks, auditors, payroll providers, insurers and charity finance specialists, ensuring the Charity manages its assets effectively
- Ensure appropriate risk management techniques and financial controls are embedded at strategic and operational levels
About you:
This role will suit a fully qualified accountant (ACA, ACCA or CIMA) with senior-level finance leadership experience in a charity or not-for-profit organisation of comparable scale. You will bring strong technical knowledge of Charity SORP, charity law and financial governance, a collaborative leadership style, and the confidence to operate with minimum direction in a small Executive Team. Experience of company secretarial duties and charity governance is essential.
Benefits:
- Private medical insurance provided through Bupa after 1 years’ service
- Continuous training and professional development opportunities
- Staff wellbeing events throughout the year
- Team building days
- Employee Assistance Programme - this is a scheme run by Dudley Lodge for its employees. It enables staff to gain access to qualified advisors for a wide range of services day or night.
- Cash plan - After 1 year’s continuous employment, you can opt for free cover under this Cash Plan policy.
- A pension scheme with Standard Life, Dudley Lodge contributes 5% towards your pension, also matching additional employee contributions up to 7.5%. The company will increase its contribution to 10% after an employee has reached their 10 years’ service, on condition employees contribute the same.
- Life Assurance - Group Life Assurance Policy with Unun Life. Life. The scheme provides a tax-free benefit to all permanent employees, paying a lump sum amount of 2 x salary in the event of death in service.
- Free tea, coffee, water and fruit for all staff
- Enhanced holidays:
- 27 days plus 8 bank holidays - up to 5 years continuous employment
- 34 days plus 8 bank holidays - over 5 years continuous employment
- Flu Vaccine: For Staff that do not qualify for the flu vaccine through the NHS
- Bike (Cycle) Scheme: Staff can purchase a bike (max, £1000 or 50% of monthly contractual salary). The employee cycle loan request form should be completed for validation.
- Long Service Awards: We value our staff and to show recognition we offer long service awards.
Our Commitment Statement
Our expectation of all staff is to demonstrate kindness, empathy, and fairness to all.
Dudley Lodge strive to provide an inclusive working environment and experience, where employees can bring their best, and authentic self to work. Where difference is recognised, respected, valued, and celebrated.
Our approach to inclusion and diversity is rooted in listening, learning and acting. This includes conducting ongoing listening forums across the company, the implementation of Inclusion & Diversity talking/support groups, workshops and training, good quality supervision, surveys and collaborative working parties. All with the core aim to receive honest feedback, reflect and continuously strive to be the best that we can be.
We are an equal opportunities employer and welcome applications from all suitably qualified persons.
Dudley Lodge is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff to share this commitment. This post is subject to an enhanced DBS check.
The client requests no contact from agencies or media sales.
Thank you!
Head of Operations
Salary: Up to £61,600 (dependent on experience)
Location: Home-based or hybrid London-based co-working
Contract: Full-time (flexible working requests welcome)
Suicide is preventable. That’s why we are working to create a safer online world and to connect young people with the help and support they need to stay safe and well.
We’re Molly Rose Foundation, founded following the death of 14-year-old Molly Russell. At Molly’s inquest, a coroner ruled harmful online content contributed to her death. In her name, we’ve now got big plans to create change and save young lives.
We’re looking for a Head of Operations who can ensure we grow effectively and focus our energies on helping young people live long and stay strong. You’ll lead and develop our finance, governance, HR, and IT operations, ensuring we can deliver with impact and grow and scale smoothly.
You’ll play a leading role in shaping and delivering our organisational strategy, monitoring our progress and budgets, and leading the process to design and develop our next Strategy to 2030. You’ll be adept at designing effective and robust policies and committed to developing a high functioning, high-impact organisation.
As a member of our Leadership Team, you’ll have the vision, strategy, and entrepreneurial zeal to help us thrive.
But you’ll also relish the opportunity to build a small organisation from scratch with the drive and passion to really get stuck in and help us to fulfil our potential.
We offer a comprehensive package that includes:
- 27 days annual leave plus 1 volunteering day, rising to 30 days holiday after three years’ service;
- annual leave buyback scheme, with the option to purchase up to 5 additional days;
- employee pension scheme;
- £500 employee wellbeing budget;
- we welcome applications from diverse range of applicants in circumstances, and actively welcome flexible working requests.
Application Process
To apply, please send a CV (maximum 2 sides of A4) and cover letter (maximum 2 sides of A4) via the Charity Jobs website.
Application closing date: Friday 22 May 2026
There will be a 2-stage interview process with first interviews held online between 11 - 12 June 2026.
Second interviews will be held in-person in London.
The client requests no contact from agencies or media sales.
Thank you!
We are seeking an enthusiastic and efficient Partnerships Coordinator to join our dynamic team. The main purpose of this role is to support the delivery of high-quality partner engagement and stewardship, ensuring positive and responsive partner experiences. You will be involved in the development of compelling partner communications, and proactively identifying new funding opportunities. Additionally, there will be opportunity to support the implementation of organisational system and process improvements. Essential attributes for this role include a willingness to learn, enthusiasm, drive and a proactive mindset.
If you are passionate about making a difference in the global health or non-profit sector, keen to work with a collaborative & dedicated team, thrive on building and maintaining strong relationships with corporate partners, and eager to get involved in improving internal systems and processes, we would love to hear from you.
Experience & Skills:
Essential:
- Proven experience in corporate partnerships / fundraising, or transferable skills.
- Excellent written and verbal communication skills
- Ability to confidently and competently interact with a wide range of stakeholders.
- Excellent attention to detail, planning, and organisational skills.
- Ability to work independently as well as collaboratively in a small team
- A genuine interest in the global health or non-profit sector
- Enthusiasm and willingness to learn
- Flexibility and ability to prioritise workload
Desirable:
- Familiarity with Salesforce or other CRM system
- Experience in streamlining operational systems and processes
Why join us?
- Be part of a global organisation driving real-world impact
- Support a mission focused on equity, systems change and better health outcomes
- Join a supportive and collaborative team environment
Other essential:
- Must have right to work in UK
- Must be able to travel to London to attend quarterly team meetings
First stage interviews will be conducted on 2 & 3 June.
Registered Charity
11 - 20
Our vision is a world in which both the prevention and care of people living with obesity are embedded in global values and systems.
The client requests no contact from agencies or media sales.
Thank you!
Employment Type: Full time
Location: Remote · Multiple locationsIreland · UK
Salary: £62,000 - £72,000 (GBP)25 days holiday plus other benefits.
Seniority: Senior
Closing date: 9:00am, 4th May
About GLAN
GLAN is an independent non-profit organisation made up of lawyers, investigators and campaigners. We pursue legal action against powerful actors involved in serious human rights violations and environmental harms, working across borders with international and local grassroots organisations.
Our vision is justice across borders.
We are a fully remote team - our committed colleagues are spread across multiple countries, and we have offices in Ireland and the UK.
We currently work across three key focus areas:
- Accountability for Atrocity Crimes
- Environment and Climate Litigation
- Abuses in Value Chains
About the role
The Chief Operating Officer at GLAN will play a crucial role in steering the team in the successful implementation of the charity’s organisational strategy, and will be responsible for ensuring the day-to-day smooth running of the organisation – in order to build a sustainable, compliant, resilient and well-governed organisation.
The ideal candidate
We are looking for an experienced leader with a proven track-record of delivering financial oversight and overseeing complex budgets and projects to completion in a fast-paced environment. We are looking for someone who possesses excellent people skills, who is emotionally intelligent and can guide a dynamic team remotely.
The Chief Operating Officer will be responsible for the delivery of core services and will manage a core team of staff to deliver Finance, HR, Fundraising, Communications and Governance.
The ideal candidate will have demonstrable experience in a similar role, with in depth understanding of how charitable, purpose driven organisations operate. You must have excellent leadership skills, a solid grasp of data analysis and performance metrics, financial planning and budgeting skills, and an advanced understanding of business planning, budget and project management.
Key Responsibilities
Senior Leadership
- Lead the Senior Leadership team in the implementation of our revised organisational strategy 2027-2030.
- Ensure organisation-wide financial oversight and operational business planning.
- Provide guidance and support to GLAN’s team.
- Deputise for the CEO when necessary and take ownership of high-level decision-making.
Operational oversight
- Maintain operational oversight so that legal, advocacy, funding and finance align with GLAN’s organisational strategy.
- Oversee and facilitate the flow of information between the legal and operational teams so that our legal case works aligns with finances, commitments to funders, team capacity, and communications plans.
- Ensure that systems enable on-going monitoring of expenditure so that fundraising and finance are aware of gaps/underspends.
- Help ensure cases/teams are sufficiently resourced in terms of staff capacity.
- Ensure joined up working, and provide strategic guidance when challenges arise.
People and culture
- Provide strong leadership to ensure a professional and healthy working culture.
- Build on GLAN’s existing commitments to a working culture that is in line with our values, overseeing team-wide consistency to HR line-management, 1:1’s, annual 360 reviews and performance.
- Oversee recruitment, onboarding, performance management, and staff development and staff feedback.
- Ensure policies on anti-racism, equality, diversity, inclusion and wellbeing are embedded in how we work.
- Support the embedding of GLAN’s values across GLAN’s work.
- Oversee relationship and dialogue between GLAN’s SLT and Trade Union representatives.
Governance and Board relationships
- Lead on ensuring that GLAN is compliant with our legal, regulatory, health & safety, data protection / GDPR and employment law obligations.
- Ensure we have all necessary policies in place and take the lead on coordinating the establishment and review of existing and further policies. Oversee the regular review of GLAN’s risk management frameworks and our risk register.
- Oversee GLAN’s governance structures (internal reporting, Board meetings etc.), ensuring decisions are well informed and documented.
Financial oversight
- Oversee financial operations: budgeting, forecasting, cash flow, expenditure controls, financial reporting, payroll.
- Ensure compliance with accounting standards, audit requirements and donor / funder financial reporting obligations.
- Manage relationships with external accountants, auditors, banks, and financial service providers.
- Ensure best practices are followed and financial risk is identified and managed appropriately.
Operations
- Ensure the smooth running of IT, data protection, office management. Managing relationships with our external providers.
Person Specification
Essential
- Minimum of 8 years of experience in senior leadership roles, delivering successful organisational financial oversight- with expertise in business planning and complex project management.
- Demonstrable experience of high-level budgeting, forecasting, auditing, proven accountability for ensuring financial sustainability and compliance.
- Minimum of 10 year’s line management experience.
- Excellent strategic thinking and planning skills, able to bridge between high-level strategy and operational detail.
- Sound judgement, risk-management and governance experience; familiarity with compliance, data protection / GDPR, employment law etc.
- Exceptionally organised and able to manage multiple priorities.
- Excellent verbal and written communication skills; ability to present complex operational, financial or legal information clearly.
- Strong collaborative approach, ability to work across teams, offer guidance to other senior level staff, and clear people management skills.
- Expertise in ensuring compliance with relevant legislation, policies, and procedures, particularly in the charity sector.
- Understanding of UK charity law and governance, including experience with Board of Trustees.
- Aptitude in decision making and problem solving, and confidence in providing guidance to boards and CEO.
- Warm, people-centred and positive approach.
- Emotionally intelligent, able to self-reflect, be honest and conduct open conversations with sensitivity.
- Solution-orientated, able to anticipate and resolve challenges.
- Strong alignment with GLAN’s values and our mission.
- Strong commitment to diversity, equity and inclusion and committed to GLAN’s ongoing anti-racist learning and practice.
- Commitment to developing an organisational culture in which our team thrives and we can achieve meaningful impact in our work.
- Ability to handle difficult situations and handle confidential information.
- Ability to balance GLAN’s operational priorities with our values.
Desirable
- Experience of operating in non-profit / mission-driven / legal organisations.
- Previous experience working in a human rights or environmental protection focussed setting.
- Legal or compliance experience.
- Experience of change management and scaling teams or systems.
- Experience of hybrid / remote team leadership .
- Experience of supporting culture building.
- Experience of working to decolonial commitments.
- Experience of delivering organisational change programmes.
- Legal or compliance experience.
- Experience of change management and scaling teams or systems.
- Experience of hybrid / remote team leadership
- Commitment to equity, learning and continuous improvement.
- Knowledge of HR practices and employment law.
- Fundraising experience.
- Accountancy qualification, Leadership or management qualifications, Project management qualifications e.g. Prince2
Equality, Diversity & Inclusion
We particularly welcome applications from candidates with lived experience of the issues that GLAN works on. We strongly encourage applications from disabled candidates, older candidates, and Black and racially minoritised candidates, who are currently underrepresented in our organisation. We use an anonymised recruitment process to ensure fairness. Each applicant will be individually assessed against the essential criteria regardless of age, gender, ethnicity, sexual orientation, disability, religion, or belief. We will use positive action on the basis of race and/or disability in case of a tie break situation.
Our values
Decolonial - We are committed to building decolonial, anti-racist, and anti-oppressive approaches at GLAN.
Collective Power - We believe lasting change is built through collective action and power sharing.
Responsive - Working across interconnected global systems that are ever in flux, we aim to be adaptable, nimble and responsive to make the biggest impact we can.
Steadfast - We know the kind of change we want to see won’t happen overnight, that’s why we strongly value patience and persistence.
Self-Reflective - We recognise the power and privilege we hold as an organization. We’re committed to fostering a culture of honesty, reflection, and continuous learning, constantly examining how we work within the system and why to help us strengthen both our organisation and the movements we support work within the system.
How to apply
To apply, please use our application portal. Applications are due by 9am 4 May 2026. We will not review applications sent via LinkedIn or email.
GLAN does not use AI to review applications, and we ask candidates to avoid its use in this process. We want to read about people’s experience in their own words.
If you need any reasonable adjustments, including this job pack to be sent in a larger font, in order to apply for this role, please contact us.
The client requests no contact from agencies or media sales.
Thank you!
About the role
An exciting opportunity has arisen for a motivated and detail-oriented Senior CRM Support Officer to join our dedicated CRM team, supporting our internal database system (CHIP).
Working within a small but influential team, you will act as the main point of contact for system users across the organisation, providing high-quality first and second-line support via multiple channels. You will troubleshoot issues, guide users, and work closely with IT, CRM and operational colleagues to resolve more complex system problems.
A key part of the role is helping users feel confident and capable when using CHIP effectively and in line with compliance requirements. This includes supporting onboarding and induction for new users, creating clear and accessible learning resources (such as user guides, knowledge base articles and video tutorials), and delivering briefings or drop-in sessions.
You will also contribute to continuous improvement by gathering user feedback, identifying trends, supporting system testing, and helping embed best practice across services to ensure accurate and reliable data use.
About you
We are looking for someone who can demonstrate:
- Good technical understanding of Microsoft Dynamics 365 and/or relational database systems
- Experience in a user support or customer-facing role
- Strong proficiency in Microsoft Office (Word, Excel, PowerPoint, Teams)
- Ability to analyse information, troubleshoot issues, and propose solutions
- Excellent communication skills with the ability to explain technical information clearly
- Strong organisational skills and the ability to manage competing priorities
- Good understanding of data protection and GDPR
- High attention to detail and accuracy
What we offer (benefits)
We offer a supportive working environment with a strong focus on wellbeing, development, and work-life balance:
- 26 days annual leave, increasing to 30 days (plus bank holidays)
- Occupational sick pay (subject to qualifying period)
- Enhanced family-friendly leave pay
- Employee Assistance Programme
- Group stakeholder pension scheme
- Access to BHSF health cash plan
- Cycle to Work scheme
- Free parking at some office locations
- Learning and development opportunities
- Support and supervision from your line manager
Recruitment process
As part of shortlisting, candidates will complete a short online skills assessment aligned to the essential requirements of the role. This helps ensure a fair and consistent selection process. Full details will be provided to shortlisted candidates.
Safeguarding & recruitment
NYAS is committed to safeguarding children, young people, and adults at risk. All successful applicants will be subject to:
- Enhanced DBS check
- Reference checks
- Digital risk assessment
In accordance with UK immigration law, candidates must have the legal right to work in the UK.
About NYAS
NYAS (National Youth Advocacy Service) is a leading rights-based charity ensuring that children, young people, and adults are fully respected, represented, and supported in expressing their views and having their rights upheld.
We work with care-experienced individuals who often rely on statutory services and may be impacted by gaps in provision. Our advocacy and legal services help ensure their voices are heard and acted upon.
We are an inclusive employer committed to equality and diversity. We welcome applications from all individuals regardless of background. We are also a Disability Confident Employer, guaranteeing interviews to disabled applicants who meet the minimum criteria.
How to apply
To apply for this role, please visit our website and complete the online application form.
Please ensure you refer to the person specification within the job description and clearly demonstrate how you meet the required criteria in your application.
The job description and person specification are available on the vacancy page of our website.
We reserve the right to close this vacancy early if we receive a high volume of applications.
Registered Charity
101 - 500
At NYAS, we listen to what children, young people and vulnerable adults want. We empower them to have their voices heard.
Thank you!
Job Title: Partnerships Officer
Duration: Permanent
Hours: Full time – 36 hours per week (job share/part-time considered)
Salary: £32,700 per annum, plus pension and benefits
Location: Homebased
Overall job purpose
The post-holder will play a key role within the Initiatives and Partnerships team, working with regional teams to develop and implement proposals to expand use of historic churches in our existing estate and, on occasion, working with other heritage and community groups to deliver their own projects via consultancy or partnership work.
They will manage a programme of work that will include a number of site-specific projects and national initiatives across multiple sites, as well as from time to time working with third parties on partnership or consultancy projects.
The Partnerships Officer will support regional teams and communities to scope and develop projects, supporting feasibility, options and project development work as well as business planning, project management and funding. The post-holder will also work closely with colleagues in conservation and regional teams to make sure that impacts on both areas are fully considered, whilst in tandem seeking to maximise opportunities to expand and increase commercial activity, income and ultimately profitability.
We have recently published our TRUST values, which outline the behaviours and expectations that act as our foundations at CCT. We have attached the pack, outlining each value, which we will also be using as part of our shortlisting and interview process to find the right candidates that align with our values.
If you would like to apply for this role, please visit our recruitment portal to begin your application. You will be asked to submit a CV and a short supporting statement (max 2 sides A4) outlining why you’d like to apply and how you fulfil the person specification for this post, so you’ll need to refer to the job description.
The closing date for receipt of applications is 9am on Sunday 10 May 2026.
The interviews will take place in Northampton on Wednesday 27 May 2026. Please note that the interview date and location have been specifically chosen according to the availability of the panel.
Please note: As part of our recruitment process, we undertake candidate psychometric testing, you will receive an email following your application submission asking you to complete a series of activities.
All successful applicants will be subject to a basic DBS, credit check, references and right to work checks.
We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.
If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact us.
We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.
We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.
The client requests no contact from agencies or media sales.
Thank you!
Evolve Counselling is a long‑established Cambridgeshire charity providing professional, affordable mental‑health support to individuals, organisations and communities. Each year, Evolve delivers thousands of counselling sessions through a team of trained, accredited counsellors working across the East of England region.
Our mission is to deliver counselling services to adults at the lowest possible cost, wherever possible seeking to subsidise sessions for those on low incomes. We do this through a mixed model of commissioned services, private counselling, and grant‑supported provision. By working to grow and foster a membership body of professional counsellors, Evolve strives to improve access to quality counselling and psychotherapy for all, and to create a positive working environment for those in the profession.
The CEO role provides strategic and operational leadership to drive Evolve’s growth, sustainability and impact. The position delivers effective organisational management, high‑quality service delivery, robust governance, regulatory compliance, and a positive staff culture. Working in conjunction with the board, this is an exciting opportunity to shape the organisation’s future, ensuring that Evolve remains a trusted, quality and sustainable source of mental health support for years to come.
Following several years of successful internal stabilisation—strengthening governance, staffing, and operational systems—the charity is ready to enter a critical period of transformation and growth. Our current CEO plans to retire in September 2026, having laid strong foundations for what must come next.
Our new CEO will lead Evolve into this next phase—strengthening partnerships, expanding referral pathways, stabilising revenue streams, and championing accessible counselling across our communities.
Thank you!
We are seeking a dynamic Head of Housing Support to lead our national Housing Support Services, ensuring clients receive exceptional, trauma‑informed care in safe, compliant and high‑quality homes. This is a pivotal role that influences service delivery, operational performance, and the long‑term vision for Life’s housing provision.
As Head of Housing Support, you will:
Lead & Inspire
- Provide strategic leadership for Housing Support Services across the UK.
- Manage and motivate Support Services Managers and Tenancy Sustainment Officers to deliver outstanding client‑focused support.
- Embed a culture of collaboration, high performance and trauma‑informed practice.
Drive Operational Excellence
- Oversee the implementation of the Housing Strategy, ensuring the safety, compliance and quality of all homes.
- Work closely with the Estates Team to maintain high housing standards and meet regulatory obligations.
- Oversee tenancy management, rent setting, arrears management and income recovery.
Shape the Future
- Influence policy, develop best‑practice procedures and contribute to organisational strategy.
- Build strong partnerships with local authorities, housing developers and external stakeholders.
- Represent Life at networking events and act as an ambassador for the charity.
Lead with Purpose
- Champion safeguarding, ensuring training, oversight and adherence to all safeguarding policies.
- Produce reports and KPIs for the Board, Senior Leadership Team and Operational Leadership Team.
- Support the financial sustainability of the Housing department, including budget management and cost‑saving initiatives.
About You
We’re looking for someone who is:
- A values‑driven leader committed to Life’s mission and vision.
- Experienced at senior management level within supported housing (multi‑million‑pound scale desirable).
- Skilled at leading high‑performing teams and developing individuals.
- A confident communicator with excellent relationship‑building and presentation skills.
- Knowledgeable in tenancy support, housing compliance, safeguarding and quality service delivery.
- Highly organised, strategic, creative and able to work under pressure.
- Passionate about trauma‑informed practice and delivering outstanding client outcomes.
Relevant housing or management qualifications (such as CIH Level 4) are desirable but not essential with strong experience.
About Life:
Life is a national pregnancy support charity that helps over 60,000 people a year. Through our services, we help people – whoever they are – to meet pregnancy or pregnancy loss with courage and dignity so they can flourish.
Our services include
- Supported housing and community support
- Counselling and skilled listening
- Free pregnancy tests and baby supplies
Our values
All our work is underpinned by the following universal human values:
- Humanity – All people are special and equal
- Solidarity – We’re with you and for you
- Community – We’re better together
- Charity – Doing good for one another
- Common good – Building a better world
Information about the role:
For further information, please see the attached job description.
Please note, driving licence and own vehicle are required.
Salary: £45,655 per annum
Hours: 35 hours per week, 5 days per week
Location: Home Based with Extensive Travel across Midlands and South East
Benefits
At Life we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our:
- Generous holiday allowance, starting at 25 days per year, plus 8 Bank Holidays (pro rata for part time hours)
- Birthday Leave (applicable after 1 years service)
- Extra annual leave for long term service
- Company Pension Scheme
- Signed member of the Menopause Workplace Pledge
Safeguarding and Equality
Life is committed to protecting all staff, volunteers and service users from harm of any kind. Life expects all staff and volunteers to share this commitment through our code of conduct.
We are committed to ensuring diversity and equality within our organisation by encouraging applications from all backgrounds.
All offers of employment will be subject to satisfactory references and appropriate screening checks. Life takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including an enhanced Disclosure and Barring Service check (DBS) which is paid for by the Charity.
The client requests no contact from agencies or media sales.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Do you want to join an organisation committed to addressing low literacy and numeracy levels amongst people in the criminal justice system?
We’ve made substantial progress in recent years, with improvements and expansions to our delivery model and significant growth in our staff team. In Spring 2026, we will launch our refreshed organisational strategy, which will shape our work over the next three years and beyond. To support this growth, we are recruiting for a full time National Director of Operations to lead our delivery across England, Wales, Northern Ireland, and emerging community settings, with an ambition to reach Scotland. This is an exciting opportunity to play a central role in scaling our impact and strengthening our presence across the criminal justice system and beyond.
As National Director of Operations, you will provide strategic and operational leadership for our learning programmes in prisons and community settings. You will ensure high‑quality, consistent and accessible delivery, overseeing a team of six Regional Managers and a wider workforce of around 65 staff, volunteers and over 2,000 peer mentors trained each year.
Working closely with senior colleagues, partner organisations and national bodies such as HMPPS, you will drive programme excellence, innovation and partnership working. You will also play a key role in new business development, operational strategy, contractual delivery and ensuring we can reliably demonstrate the impact of our work.
The role requires an experienced operational leader with a deep commitment to improving outcomes for people facing disadvantage. You will bring:
- Senior leadership experience in a complex, multi‑site environment.
- A track record of delivering large-scale programmes and leading distributed teams.
- Strong strategic thinking, problem‑solving and relationship‑building skills.
- Experience working with statutory bodies or large public-sector partners (e.g. HMPPS).
- Excellent judgement, communication skills and the ability to influence at all levels.
- Understanding of the criminal justice system, safeguarding, or alternative education environments (desirable).
- A collaborative, inclusive leadership style aligned with Shannon Trust’s values.
We want to hear from applicants who are as committed to the cause as we are.
This is a home-based role but will require travel around the UK including overnight stays. This role is 5 days per week (35 hours) with working days/hours to be mutually agreed in line with business needs.
Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.
We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. This role does require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.
Interviews, which will be held online, are planned for the w/c 18th May.
All applications must include a CV and covering letter of no more than 2 pages which outlines your suitability for the role and how you meet the person specification.
The client requests no contact from agencies or media sales.
Thank you!
The governance and policy manager is a senior strategic and operational role responsible for leading, coordinating, and strengthening all governance-related functions across World Physiotherapy. Reporting directly to the CEO, the role ensures the organisation consistently meets the highest standards of governance, compliance, transparency, and accountability, in line with its global mission and constitutional framework.
The postholder serves as a key advisor to the CEO, board, and leadership structures, ensuring governance systems are robust, efficient, and appropriate for an international membership organisation. The role works closely with member organisations (MOs), regions, and speciality groups to enhance governance practices, ensure policy alignment, and support coherent decision-making across the global network.
The role also contributes to organisational direction by actively participating in the development and implementation of the World Physiotherapy strategic plan and supporting alignment with regional and other strategic plans.
1. Governance leadership and oversight
- Lead, coordinate, and oversee all governance functions and activities across World Physiotherapy.
- Monitor and ensure compliance with the constitution, bylaws, policies, and applicable legal and regulatory requirements.
- Regularly review and update governance frameworks, systems, and processes to align with international best practices.
- Provide authoritative advice and interpretation on governance matters to the CEO, board, and leadership structures.
- Develop and implement governance improvement initiatives to enhance organisational effectiveness and accountability.
- Work collaboratively with the World Physiotherapy development and membership divisions to ensure organisational cohesion and effective delivery of the global mission.
2. Board and executive support
- Support and coordinate the development of high-quality board papers, briefings, and decision-support materials.
- Support the full lifecycle of board meetings, including agenda setting, documentation, logistics, and action tracking.
- Ensure timely circulation of clear, accurate, and structured information to support informed decision-making.
- Maintain and manage official governance records, including minutes, resolutions, and statutory documentation.
- Monitor follow-up actions and ensure implementation of board decisions.
3. General meeting (GM) management
- Plan, coordinate, and deliver all World Physiotherapy global and regional general meetings in accordance with constitutional requirements.
- Develop and manage timelines for GM preparation, including submission, review, and distribution of papers.
- Oversee the drafting and quality assurance of reports, motions, and official documentation.
- Ensure accurate recording of proceedings, decisions, and outcomes.
- Verify compliance with all procedural and constitutional requirements for general meetings.
4. Regional elections coordination
- Plan and oversee regional election processes, ensuring alignment with organisational rules, timelines, and standards.
- Develop and implement clear election procedures and guidance for regions in line with the constitution.
- Ensure elections are conducted transparently, fairly, and consistently across all regions.
- Provide advisory support to regional executive committees on governance and election matters.
- Maintain comprehensive records of election processes, results, and compliance.
5. Policy development and management
- Lead the drafting, review, and implementation of governance and organisational policies.
- Ensure policies are consistent, up to date, and aligned with strategic priorities and international standards.
- Provide expert policy advice and interpretation to the CEO, board, MOs, regions, and speciality groups.
- Establish and maintain systems to monitor policy implementation, compliance, and effectiveness.
6. Strategic planning and alignment
- Contribute to the development, implementation, and monitoring of the World Physiotherapy strategic plan.
- Support alignment between global strategy and regional and other relevant strategic plans.
- Provide governance input into strategic initiatives, ensuring alignment with constitutional and policy frameworks.
- Monitor and report on governance-related strategic objectives and outcomes.
7. Support to member organisations, regions, and specialty groups
- Provide expert governance and policy advice to MOs, regions, and speciality groups.
- Develop practical tools, templates, and guidance to strengthen governance capacity across the network.
- Facilitate knowledge sharing and promote best practices in governance globally.
- Respond to governance queries and provide timely, solution-oriented support.
8. Stakeholder engagement and communication
- Act as a central liaison on governance matters between the CEO, board, committees, and membership.
- Ensure consistent and transparent communication of governance processes, decisions, and requirements.
- Build and maintain effective relationships with internal and external stakeholders.
- Work closely with the communications and marketing team for the delivery of all key communications.
9. Continuous improvement and risk management
- Identify governance risks and develop mitigation strategies.
- Lead initiatives to enhance governance maturity and organisational performance.
- Monitor global trends in governance and advise on relevant improvements.
- Support organisational risk management processes related to governance and compliance.
Person specification
Education and qualifications
- Bachelor’s degree in law, public administration, governance, business administration, international relations, or a related field.
- Postgraduate qualification (eg master’s degree) in governance, public policy, law, MBA, or related discipline (desirable).
- Professional certification in governance, compliance, or company secretariat (eg Chartered Governance Institute or equivalent) is an advantage.
- Commitment to ongoing professional development in governance or non-profit management.
Essential experience and skills
- Extensive experience in governance, policy, or organisational management, preferably in an international or membership-based organisation.
- Strong knowledge of non-profit governance frameworks and best practices.
- Proven experience supporting boards and senior leadership.
- Experience managing complex governance processes (eg elections, general meetings).
- Excellent organisational, analytical, and problem-solving skills.
- Strong written communication skills with the ability to produce high quality formal documentation.
- Ability to work effectively across diverse cultural and geographic contexts.
Desirable
- Experience working with global professional associations or health related organisations.
- Familiarity with constitutional frameworks and regulatory environments in international organisations.
- Experience engaging with stakeholders across multiple regions.
Personal attributes
- Highly organised, proactive, and detail oriented.
- Strong integrity and commitment to transparency and accountability.
- Collaborative, diplomatic, and skilled in stakeholder management.
- Ability to manage multiple priorities in a fast-paced environment.
- Strategic thinker with a practical, solution oriented mindset.
Impact of the role
This role is critical to ensuring World Physiotherapy operates with excellence in governance and policy. The governance and policy manager supports effective decision-making at the highest level, strengthens organisational credibility, and contributes to a cohesive, well-governed global network aligned with its strategic objectives.
Only candidates invited for interview will be contacted.
Registered Charity
11 - 20
To represent physiotherapy across the globe, advancing our profession and advocating access for all, to improve health and wellbeing.
The client requests no contact from agencies or media sales.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Due to educational commitments and a strategic review of our services, our Founding Director is stepping back from leading the organisation. This creates an exciting opportunity for a Managing Director to join a women-led movement shaped by lived experience.
Working closely with the Founder, Board, and team, you will take the lead in implementing our strategy, turning vision into action, and ensuring our work is sustainable, impactful, and ready to grow. You will play a central role in securing financial stability, strengthening income streams, and building a resilient organisation for the future.
We are looking for a proactive and experienced leader who can strengthen systems, processes, and team culture, while supporting and developing a small, dedicated team. This role is not just about leadership, but about working alongside others - someone who is human, approachable, and a genuine team player.
You will value collaboration and co-production and feel comfortable working in a culture rooted in trust, flexibility, and compassion. You will bring the confidence to represent the organisation externally, alongside the humility to listen, learn, and grow with the team.
This UK-based, remote role sits within a small, friendly organisation committed to reflection, learning, and continual improvement. You will help shape how we evolve, ensuring we deliver safe, high-quality, trauma-informed, and gender-sensitive support for women affected by their own or someone else's gambling addiction.
We are seeking someone who aligns with our values, understands the realities women face in a male-dominated space, and can lead with humanity and humility.
The Managing Director will be accountable for:
- Strategic direction
- Financial sustainability
- Safeguarding and risk oversight
- Commissioner relationships
- Organisational culture and values
Key Responsibilities
Strategic Leadership
- Lead development and delivery of the 3-year strategic plan.
- Ensure organisational growth aligns with mission and peer-led ethos.
- Identify opportunities for funding, partnerships and influence.
- Ensure services evolve in line with women’s needs and policy context.
Governance & Risk Oversight
- Maintain oversight of safeguarding and clinical governance.
- Ensure robust risk management and compliance systems are in place.
- Report quarterly to the Board on performance, finance and risk.
- Ensure Delegated Authority Framework is implemented effectively.
- Act as Deputy Designated Safeguarding Lead.
Financial Sustainability
- Accountable for organisational budget and reserves strategy.
- Oversee funding pipeline and income diversification.
- Negotiate and sign contracts within Board-approved limits.
- Ensure staffing model remains financially sustainable.
Leadership & Organisational Culture
- Lead and support staff team.
- Maintain trauma-informed, women-centred organisational culture.
- Ensure appropriate delegation and clear accountability.
- Protect staff wellbeing and prevent executive overload.
External Representation & Influence
- Represent the organisation with commissioners, funders and partners.
- Build relationships with VCSE organisations, OHID, NHSE, ICBs, Local Authorities and sector bodies.
- Position the organisation as a credible specialist provider.
- Support policy and influence activity at strategic level.
Board Relationship
- Work closely with the Chair
- Provide clear and transparent reporting.
- Support Board development and portfolio governance.
- Ensure Board receives timely information on risk and performance.
Person Specification
Essential Experience
- Senior leadership experience within VCSE, health or social care.
- Experience in women-specific services.
- Experience managing budgets and financial sustainability including evidence of successful fundraising and income diversification.
- Experience working with statutory commissioners.
- Experience overseeing safeguarding in complex services.
- Experience leading multi-disciplinary teams.
Desirable Experience
- Experience in addiction, gambling harm or mental health sectors.
- Experience within CIC or charity governance structures.
- Experience influencing policy or commissioning frameworks.
- Understanding and appreciation of lived experience communities and peer support spaces
Essential Skills
- Strategic thinking and planning
- Financial acumen
- Strong governance understanding
- Stakeholder diplomacy
- Ability to delegate effectively
- Crisis management capability
- Clear written and verbal communication
We kindly ask applicants to avoid submitting AI generated responses to encourage a real sense of who you are.
Our operational days are Tuesday, Wednesday, Thursday. We operate flexibly but our regular team meetings are held on a Wednesday and this role is expected to be accessible for our staff within these days.
Please complete the questions within word count alongside a CV to be considered for the role.
Short listed applicants will be asked to submit a 3 minute video on a values based topic as part of the interview process.
Non Charity Employer
1 - 5
We stand alongside women impacted by their own or someone else’s gambling and create space for healing, connection and confidence.
The client requests no contact from agencies or media sales.
Thank you!
Job Title: Commercial Marketing Assistant
Duration: Permanent
Hours: 36 hours per week
Salary: £29,000 per annum, plus pension and benefits
Location: Homebased, with a willingness to travel to CCT’s office in Northampton when required
Overall job purpose
This role presents an excellent opportunity for a motivated early‑career marketing professional with a strong interest in culture and heritage.
As we continue to diversify and grow our commercial revenue streams, we are seeking a proactive Commercial Marketing Assistant to support the promotion of key income‑generating initiatives. These include Champing (unique overnight stays in historic churches), filming, venue hire, and an expanding portfolio of leased or licensed properties. The role also offers scope to contribute to new commercial opportunities in the future.
Working within the Initiatives and Partnerships Team and alongside the Communications Team, the role supports marketing activity across a broad range of commercial initiatives, including Champing, filming, venue hire and regional commercial activities.
The postholder will develop marketing content, manage commercial marketing channels, support campaigns and respond to enquiries to help grow audiences and revenue.
The role also contributes to research, reporting and operational support for commercial activity.
We have recently published our TRUST values, which outline the behaviours and expectations that act as our foundations at CCT. We have attached the pack, outlining each value, which we will also be using as part of our shortlisting and interview process to find the right candidates that align with our values.
If you would like to apply for this role, please visit our recruitment portal to begin your application. You will be asked to submit a CV and a short supporting statement (max 2 sides A4) outlining why you’d like to apply and how you fulfil the person specification for this post, so you’ll need to refer to the job description.
The closing date for receipt of applications is 9am on Sunday 10 May 2026.
The interviews will take place in Northampton on Thursday 28 May 2026. Please note that the interview date and location have been specifically chosen according to the availability of the panel.
Please note: As part of our recruitment process, we undertake candidate psychometric testing, you will receive an email following your application submission asking you to complete a series of activities.
All successful applicants will be subject to a basic DBS, credit check, references and right to work checks.
We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.
If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact us.
We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.
We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.
The client requests no contact from agencies or media sales.
Thank you!
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
Job Title: Lettings Officer (Internally this role is known as Coach (Landlord Liaison)
Location: Crisis Skylight Birmingham, 25 Heath Mill Lane, B9 4AE
Salary: £38,645 per annum
Contract: Fixed Term Contract till July 2027
About the role
As Landlord Liaison Coach, you will join our team in Birmingham at an exciting time, delivering an outstanding property procurement service across the private and social rented sector. Working alongside our team of lead worker coaches you will identify appropriate matches of tenants and homes. In addition, you will be managing your own caseload of homeless members and providing advice, guidance and advocacy. It’s a role requiring commercial acumen and creativity as you partner with both social and private landlords to source accommodation for our members. You will work collaboratively with partners and staff across the organisation to ensure tenants receive the support they need to sustain their homes and landlord relationships are nurtured. There is scope for development of the role and plenty of support. It’s a fantastic opportunity to make the role your own and shape it from the beginning.
About you
To be successful in this role you will need to demonstrate the following skills, experience and knowledge:
- Experience of sourcing, procuring, and allocating accommodation and making tenancies work for tenants and landlords
- Knowledge of the Birmingham (and surrounding areas) housing market and the barriers and opportunities faced by people who are homeless
- Experience of working with homeless people and supporting them achieve a positive housing outcome
- Understanding of housing law
- Developing, building, and maintaining relationships with key stakeholders
- Experience of working in a lettings and housing procurement environment
- Managing a caseload of homeless people and working towards case management standards
- Showing resilience when dealing with difficult situations
- A self-starter who can work on their own initiative
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
- A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
- Pension scheme with an employer contribution of 8.5%
- 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
- Enhanced maternity, paternity, shared parental, and adoption pay
- Flexible working around the core hours 10am-4pm
- Wellbeing Leave to be used flexibly
- And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Monday 4th May 2026 at 23:59
Interview date: Tuesday 12th May 2026, in-person at Crisis Skylight Birmingham, 25 Heath Mill Lane, B9 4AE
Interview process: Competency based interview
AI in Job Applications
We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences.
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.
Registered Charity Numbers: E&W1082947, SC040094
The client requests no contact from agencies or media sales.
Thank you!
About Parenting for Lifelong Health:
Parenting for Lifelong Health (PLH) aims to empower parents to improve child development, reduce family violence, and promote mental health. We give parents the support they need, the skills that work, and trusted advice they can count on to protect and support their children’s health, safety and development. Our parenting courses are developed with families, powered by low-cost and accessible technology, backed by rigorous evidence, and delivered within systems. Originally founded as an initiative in 2012 in collaboration with UNICEF and the WHO, Parenting for Lifelong Health was established as a UK charity in 2022 and since then has reached over 8 million families in more than 35 countries.
PLH Values
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Courage
We have the courage to design for the big picture and complex problems with a commitment to creating sustainable solutions that last.
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Evidence
We believe our work transforms the lives of children, families, and communities. Evidence of impact guides every decision, and we are relentless in pursuing the greatest impact with the least investment of time and resources required for parents and providers.
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Playfulness
Parenting and child wellbeing thrives on play — and so do we. We experiment, learn from each other, as well as from parents and children, and create playful and engaging products and programmes that inspire joy, curiosity, and connection.
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Respect
Everyone brings something essential. We show kindness in our team, honesty with our partners, and deep respect and empathy for parents and children, and those who are on the frontline of providing services for them.
PLH has a strong commitment to diversity, inclusion, and equity in how we work, who we work with, and what we do. Candidates from minority and disadvantaged backgrounds are strongly encouraged to apply.
PLH also has a strong commitment to the Prevention of Sexual Exploitation and Abuse (PSEA). All candidates considered for the role will be subject to background and reference checks in their country of residence.
Benefits: Flexible remote-working, home office set-up, unlimited annual leave, professional development opportunities, enhanced pension contributions, enhanced statutory leave provisions including maternity and paternity leave.
About the role:
Reporting to the Operations Manager, the Operations Officer will play a key role in coordinating core operational and HR processes across the organisation. This role is well suited to someone looking to build a career in charity operations and people management, who is comfortable working across multiple functions in a remote, international organisation and who brings strong attention to detail, sound judgement, and a collaborative approach.
Responsibilities
Operations & Systems Coordination
- Maintain PLH’s internal systems, including shared drives and databases, ensuring information is accurate, accessible, and managed in line with GDPR and data protection requirements.
- Act as a first point of contact for operational queries via PLH’s central inbox, exercising judgement in responding to requests, signposting information, and escalating issues where appropriate.
- Support the development, documentation, and consistent application of internal policies and procedures, working with the Operations Manager to ensure alignment with UK charity best practice, safeguarding standards, and employment legislation.
- Identify opportunities for improving operational processes and support the implementation of agreed improvements.
Travel, Expenses & Events
- Coordinate organisational travel arrangements, ensuring bookings are safe, cost-effective, timely, and compliant with internal policies.
- Administer staff expense processes in collaboration with the Finance team, including checking submissions, tracking approvals, and following up on discrepancies.
- Coordinate logistical arrangements for in-person and virtual meetings and events, including scheduling, communications, and follow-up actions.
Finance & Operational Reporting
- Coordinate the collection of staff timesheets and attendance data, producing accurate monthly attendance summaries for the Finance team.
- Liaise with colleagues across the organisation to ensure timely provision of operational and financial information.
People Operations & HR Support
- Coordinate HR administration processes, including contracting, onboarding, and maintenance of staff records, ensuring confidentiality and compliance with GDPR.
- Support the administration of PLH’s performance management framework, including tracking review cycles, documentation, and agreed actions.
- Assist in coordinating internal learning and professional development activities, supporting staff development and organisational capability.
Culture & Organisational Development
- Support initiatives that promote an inclusive, values-led organisational culture, with a focus on staff wellbeing, equity, and professional growth.
- Assist in coordinating internal communications and activities that strengthen connection and collaboration across a distributed team.
Essential criteria:
- Bachelor's degree.
- 3 years experience of coordinating operational processes such as HR administration, finance processes, travel coordination, or internal systems ideally within a UK charity.
- High level of attention to detail, with the ability to maintain accurate records and manage information systematically.
- Confidence using digital tools and systems (e.g. shared drives, databases, spreadsheets, HR or finance systems) and the ability to learn new systems quickly.
- Ability to identify process improvements and support the implementation of agreed changes.
- Clear and professional written and verbal communication skills. 2
- Basic understanding of data protection principles (e.g. GDPR) and the importance of confidentiality and safeguarding in organisational operations.
Preferred criteria:
- Experience working in a remote or distributed organisation.
- Working knowledge of UK employment practices and charity sector policies.
Personal attributes:
- Proactive and reliable, with a strong sense of ownership and follow-through.
- Collaborative working style, with the ability to build positive relationships across a remote and international team.
- Commitment to PLH’s values, including equity, social justice, and supporting families and communities.
Please submit a CV and a supporting statement explaining how you meet the above criteria.
Only complete applications will be considered.
The client requests no contact from agencies or media sales.