Operations jobs in W5 4TR

We are looking for a Branch Manager with a passion for animal welfare, who will contribute to our mission of rescuing, rehabilitating, and re-homing animals in need. Our new Branch Manager will want to actively promote kindness and the prevention of cruelty to animals, and be driven by a desire to give those in our care a second chance in finding their forever home.

They will expand our profile across the North West London and South Hertfordshire area, working closely with the trustees to create a sustainable business plan, and have overall responsibility for the Branch, our shops and the day to day running of the charity. 

Role Responsibilities

People

Be responsible for all branch employees, including recruitment, employee development and performance assessment.

Health and Safety

Ensure the Branch fulfils its duty of care and legal obligations for the health and safety of employees, volunteers and others on site.

Have overall responsibility to ensure that the buildings and equipment belonging to the Branch are maintained and operated in a safe and secure manner. 

Financial Performance, Governance and Administration

Together with the Branch Treasurer, develop and implement robust policies, procedures and controls in line with guidelines, and produce annual budgets and reports for the Branch.

Income Generation and Fundraising

Lead income generation, innovate new fundraising activities.

Have overall responsibility for the Branch retail operation, working closely with the Retail Operations Manager to ensure that individual shops meet annual sales targets.

Work with the trustees in developing retail strategy and growth opportunities. 

Digital Media and Marketing

Be responsible for developing the use of digital media to deliver the charity's vision, mission and strategy.

Work with the trustees to develop a marketing strategy, helping our Branch reach more people and generate additional income.

Animal Welfare

In collaboration with the Animal Operations Manager, ensure the Branch delivers on its commitment to care for and ensure the welfare of animals, overseeing compliance with RSPCA standards and policies, relevant legislation and best practice in the provision of animal welfare services. Develop the Branch’s ability to accommodate the changing animal welfare needs in our community.

Person Specification

You have:

• A proven track record of leading and motivating people to deliver the strategic aims of a business or charity
• Excellent written and verbal communication skills, and also the ability to listen to the opinions of others
• Excellent organisational skills and the ability to multi-task
• A desire to design and implement systems and processes, enabling delivery of our overall strategic aims
• A passion for the care and welfare of animals
• A full UK driving licence

You have expertise and experience in:

• Operating at a senior leadership level
• Project management and business planning
• Business development and growth
• Income generation and budget management
• Business and financial reporting
• The use of technology and digital media

You are:

• Flexible, with an ability to adapt to different situations 
• A people person who is approachable and enjoys working with others, communicating effectively to build strong relationships
• Proactive and forward-thinking with an ability to plan ahead 
• Able to prioritise conflicting demands and thrive under pressure
• Committed to the highest levels of integrity and effort

Harris Hill is proud to be leading the search for a new Executive Director on behalf of Byfleet United Charity – the largest local grant-giver supporting individuals and organisations in need across the Ancient Parish of Byfleet.

Salary: Circa £55,000 per annum

Lead lasting change in your local community.

Byfleet United Charity is seeking a strategic, driven, and community-minded Executive Director to lead their small but impactful organisation through a new chapter of growth and development. With over £200,000 granted to individuals and organisations in 2024 alone, their work transforms lives across Byfleet and West Byfleet.

As Executive Director, you will:

• Lead the delivery of the charity’s mission and services, including their essential and community grant programmes.
• Oversee the ongoing refurbishment and operations of Almshouses.
• Maximise the return from property and investment portfolio.
• Guide and support a dedicated team of four, ensuring operational excellence and regulatory compliance.

We’re looking for someone with:

• Strategic leadership experience in the charity, housing or property sectors.
• A strong track record of financial, operational, and project management.
• A passion for community-focused work and values-led leadership.

For more information, please submit your CV to .

Please note, CVs are being reviewed on a rolling basis and only successful applicants will be contacted with more information.

 As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Pecan is looking for their next CEO who can lead their staff teams and volunteers to take their incredible work forward and be able to have even more impact in the community.

Pecan are passionate about transforming the lives of those in their local community through: holistic practical and emotional support to those in their time of need, both in the moment and empowering lasting change; by connecting services and working in partnership, including with local churches, businesses, charities and councils; and by putting kindness, belief and hope at the heart of everything they do.

About you:

The next CEO will be someone with a passion for the impact Pecan is delivering and a heart for relationship building; committed to making a difference in the lives of the disadvantaged in Peckham.

You will bring your dynamic leadership experience, ideally gained in the charity or not for profit sector, with a range of knowledge and skills across people management, strategy development, operational oversight, fundraising, governance and finance.  Your leadership, energy and care will enable staff and volunteers to be their best.

You will use your stakeholder and networking skills to connect with empathy with people from a wide variety of background and faiths, including staff, volunteers, clients of services, funders, other charities, member churches and other local stakeholders; in order to inspire support and strengthen purposeful collaboration.

You’ll have both a practical and strategic approach. You’ll bring the ability to be more hands-on in ensuring Pecan is working well operationally; plus take a deep and practical interest in the on-the-ground projects they run.  To complement this, you’ll be able to step back to see the strategic picture. You’ll bring vision and new ideas, combined with great listening skills, humility and the ability to unite stakeholders around the chosen direction.

Ideally, you’ll have a good understanding and experience of our Peckham community, but if not, you’ll bring a strong understanding of communities who may have a similar profile, with a commitment to get to know the community that Pecan serves.

As a Christian charity, there is a genuine occupational requirement in Pecan’s Articles for the CEO to be a Christian. Part of your role will be to nurture key relationships with local churches, so you’d be comfortable in a church context and to pray with and talk to them about opportunities to support the work of Pecan. You will also be able to lead a workforce of diverse faiths.

You may already be in a CEO role (interim or otherwise), or you’re in a leadership role that has the ingredients we are looking for and you’re ready to take your next step. Or perhaps you want to move out of the corporate world and feel your experiences to date will set you up well for this role. 

We want to hear about any professional or personal experiences that could contribute to your success in this role too!

What we can offer you:

Salary: Circa £60,000 - £65,000 per annum, negotiable dependant on experience. Reviewed on an annual basis.

Location: Pecan, 121a Peckham High Street, London SE15 5SE. 

Some hybrid working available with a minimum of three to four days on site a week. Initially there may be more in person time required as you connect with colleagues and our impact services.

Hours of work: Your contracted hours are 36 hours per week. 

Pension: Pecan will provide a pension contribution of 8% of salary.

Life Assurance: Life Assurance cover of four times annual salary.

Holiday: 30 days annual leave; plus Bank Holidays. 

Probation: The role is subject to a 6 months’ probationary period. 

For more details and how to apply for the role, please download our candidate application pack which is available from our recruitment consultant’s website.

The closing date for applications is 9am on Monday 23rd June 2025.

Interviews will take place on Thursday 3rd July 2025.

No agencies please.

Our client is a brilliant, longstanding community-based youth organisation operating in West London. With a focus on educational exclusion, street culture and pathways to opportunity, the institution is pioneering new ways of engaging young people and addressing the challenges and opportunities of modern London.

The client is located in one of the most vibrant and diverse communities in London, and has a proud record of growing local talent, through youth worker training programmes, and a highly diverse senior management team. We welcome candidates from all backgrounds, subject only to their ability to deliver on the role.

Chief Executive Officer 

Salary circa £70,000

Full time, with potential for one day hybrid 

The Board are now looking for a new Chief Executive.

As the CEO, you will play a pivotal role in the overall leadership and management of the organization. Collaborating with a strong senior management team, who have initiated the innovative programming, you will be responsible for ensuring the seamless operation of the Club and serving as a primary liaison with community members and local organizations.

Working with an engaged board, your focus will encompass: Strategy implementation, HR and Personnel Management, Policy Development and Enforcement, Key Stakeholder Management, Board Communication, Leadership Team Management, and Operational Execution. 

We are seeking candidates with the following: 

• Previous experience leading an organisation or clear evidence that they can step up to this role 

• Experience overseeing the operational functions of a similar sized organisation 

• Previous experience working with young people 

• The ability to mentor and develop senior management

• Strong operational and finance experience 

• Strong HR experience and expertise

Experience working in a frontline service delivery organisation and fundraising and partnerships experience are desirable. 

Recruitment Timetable 

Deadline for applications: Sunday 8th June

First round interviews: w/c 16th June

Second round interviews: w/c 23rd June 

How to apply 

To find out how to apply and to view the appointment brief, please click 'Redirect to recruiter' to be redirected to the Prospectus website.

Are you a dynamic and innovative senior leader passionate about making a real difference in the lives of people with autism and learning disabilities? Do you thrive in a collaborative environment where your voice is heard and your ideas can drive positive change? Are you a leader who is prepared to listen to others and build better solutions from multiple inputs? If so, PLUS has an exciting opportunity for you! 

For 30 years, PLUS has been a beacon of high-quality support and care, dedicated to empowering individuals with learning disabilities and autism to live fulfilling lives. As we embark on an ambitious journey of growth, aiming to expand our reach from an £8 million turnover to £15 million over the next 3-5 years, we are seeking a Deputy Chief Executive Officer to join our passionate team. 

Reporting directly to the Chief Executive Officer, you will be instrumental in providing strategic leadership and operational oversight across our organisation. You will work in close partnership with the CEO to ensure our continued success in delivering exceptional services, fostering a culture of continuous improvement, and supporting strategic development and implementation. 

What you'll be doing: 

• Contributing to the development, implementation, and monitoring of our strategic plan, ensuring alignment with our core mission, vision, and values.
• Identifying and exploring new opportunities for growth, service development, and innovative solutions that enhance our impact and sustainability. 
• Deputising for the CEO, representing PLUS at external events and with key stakeholders.
• Providing inspiring leadership and direction to the Head of Services, fostering a collaborative and high-performing team environment. 
• Driving operational excellence and ensuring regulatory compliance across all our services.
• Championing a culture of continuous improvement, proactively identifying areas for development and implementing effective solutions. 
• Contributing to effective budget planning and monitoring.
• Supporting the CEO in developing and maintaining strong relationships with our Board of Trustees. 
• Playing a key role in external relationships and stakeholder engagement, including leading on tendering and contract implementation. 

What you'll bring: 

• Significant experience in a senior leadership role within health and social care.
• A proven track record of driving positive change and achieving strategic objectives. 
• Demonstrable experience in operational oversight and quality assurance.
• Strong financial acumen, including experience of budget planning and monitoring. 
• Excellent analytical skills with the ability to identify key issues and develop effective solutions.
• A deep commitment to the principles of person-centred care and support.
• Exceptional written and verbal communication skills. 
• Strong IT skills.
• An innovative and solution-oriented approach to challenges. 

What we offer: 

• A competitive salary.
• The opportunity to make a significant and positive impact on the lives of people with learning disabilities. 
• A supportive and collaborative working environment where your ideas are valued.
• The chance to be part of an ambitious and growing organisation with a strong track record of success. 
• Opportunities for professional development and growth. 

To Apply: 

Please submit your CV and a covering letter no more than 3 pages outlining your suitability for the role, highlighting your experience and your vision for contributing to the future success of PLUS.

PLUS is committed to equality, diversity, and inclusion, and encourages applications from individuals of all backgrounds and communities

This newly created role is part of a strategic restructure designed to strengthen our management team and deepen our impact. As our services have expanded in scope and complexity, we’re dividing a previously broad role Programme Manager) into two part-time positions to bring in more specialist expertise.

As Head of Advice, you will shape the strategic direction of our advice services, ensuring they align with Sufra’s wider mission and are fully integrated into our food aid provision. You’ll be our designated safeguarding lead, support fundraising initiatives and maintain compliance with funder requirements, and lead our efforts to remain a trusted, accredited provider (AQS and IAA).

Working closely with our experienced Advice Service Manager, you’ll also provide strategic oversight of Open ARMs, our programme supporting asylum seekers, refugees, and migrants to access language skills, healthcare, training, and volunteering opportunities—helping them build new lives in the community.

This is more than a job—it’s a chance to lead with purpose, influence real change, and be part of a passionate, values-driven team. 

This is an exciting opportunity for a creative individual to establish and lead a community engagement and volunteer programme in an important new visitor attraction in the heart of London. Bevis Marks Synagogue dates back to 1701 and is the oldest synagogue in the UK. You will recruit, motivate and support a team of volunteers and develop a dynamic community engagement programme as part of a small, dedicated team at this special, historic site.

In 2019, Bevis Marks Synagogue received a National Lottery Heritage Fund grant to restore the synagogue and create The Dangoor Heritage Centre. This project displays and interprets the synagogue’s historic collection for the first time, and enhances visitor facilities. The S&P Sephardi Community established the Bevis Marks Synagogue Heritage Foundation (BMSHF) to manage this project and the site's ongoing visitor operations. We are looking for a dedicated and enthusiastic heritage engagement professional to help make Bevis Marks Synagogue a vibrant place of worship that shares its unique story with a wider community of people of all faiths and none.

Bevis Marks Synagogue, completed in 1701, is the oldest synagogue in the UK and the oldest in continuous use in Europe. Its Grade I listed Wren-style design, well-preserved interior and fittings make it exceptionally historically significant. It is still a working synagogue with a community that has been engaged in the development of the new Dangoor Heritage Centre.

The S&P Sephardi Community’s collection of objects, rich archive, and intangible heritage, such as music and traditions, offer a continuous record of Jewish life in Britain since the mid-seventeenth century. The collection is mainly silver and textiles and many items are of national significance, providing rare insights into the practice of Sephardi Jewish worship, and London’s changing fashions and craftsmanship.

Visitors will be welcomed by volunteers and will explore the synagogue and Dangoor Heritage Centre with the help of an audio guide which includes insightful contributions from a number of members of the Bevis Marks community who have participated in the project. Volunteers will also engage visitors throughout the exhibition areas and support our events programme, shop and catering offer and provide a friendly welcoming experience for a wide range of visitors, from within the UK and abroad.

The construction project is set to be completed by early summer 2025, with the exhibition fit-out over the summer and opening is anticipated in autumn 2025.

Hours: 37 hours a week. Two Sundays per month will be required, along with evening and Bank Holiday working as required by the needs of the business. 

‍About Betknowmore UK

Our Vision

At Betknowmore UK, we work tirelessly to raise awareness, deliver support services and, through education, create more understanding about gambling related harm. ‘We want people to be empowered, to live the life they want to lead.’ Read more about our values, strategy and impact.

We exist to provide support and training services that prevent and address personal and societal harms caused by gambling. Together we aim to raise awareness, deliver support services and, through education, create more understanding about gambling harm.

How we started

Betknowmore UK was established in 2013 by Frankie Graham, who lived with a gambling addiction for nearly 20 years, prior to successful recovery in 2006. Find out more about our organisation and history via our website. 

Role Overview

We are looking for an experienced and dynamic Community Outreach Manager to manage and expand our outreach efforts. The Community Outreach Manager will be responsible for leading a team to deliver Betknowmore UK's Community Outreach services, engaging with local communities, and supporting individuals impacted by gambling harms. 

This is a key leadership role that involves overseeing the service’s strategy, operations, and delivery, ensuring that services are accessible, effective, and meet the needs of diverse communities. 

The Disclosure & Barring Service (DBS) -Disclosure

Betknowmore UK aims to promote equality of opportunity for all with the right mix of talent, skills and potential. Betknowmore UK welcomes applications from diverse candidates. Criminal records will be taken into account for requirement purposes only when the conviction is relevant. As Betknowmore UK meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013) by SI 20131198. All applicants who are offered employment will be subject to a criminal record check from the Disclosure & Barring Service before the appointment is confirmed. This will include details of cautions, reprimands or final warnings, as well as convictions.

‍Key responsibilities and accountabilities

1. Leadership and Team Management:

• Lead and manage the GOALS team, ensuring they have the resources, support, and training to effectively deliver services.
• Provide regular supervision, mentoring, and performance feedback to outreach staff.
• Design and implement training plans to enhance team capabilities and leadership potential. 
• Set individual and team performance goals, conduct regular performance reviews, and offer constructive feedback. 
• Identify opportunities for improvement and support team members in their growth and development.
• Develop and maintain a high-performing team culture that reflects Betknowmore UK's values and commitment to compassionate, non-judgmental support.

2. Service Delivery and Development:

• Oversee the delivery of community outreach initiatives aimed at raising awareness of gambling harm and providing support to individuals and communities.
• Ensure the team is effectively engaging with local organizations, community groups, and other stakeholders to increase the visibility of our services.
• Monitor the quality of service delivery and make improvements where necessary to meet the needs of service users.
• 3. Strategic Planning and Service Improvement:
• Collaborate with senior management to develop and implement the strategic direction for community outreach services, ensuring alignment with Betknowmore UK's wider objectives.
• Continuously evaluate service effectiveness, gathering feedback from stakeholders, service users, and team members to drive continuous improvement.
• Lead the development and implementation of outreach campaigns and partnerships to engage at-risk communities.

4. Reporting and Compliance:

• Maintain accurate and up-to-date records of outreach activities and case management, ensuring compliance with confidentiality and safeguarding procedures.
• Prepare and present regular reports on service performance, including outcomes, challenges, and achievements.
• Ensure that all outreach services meet organisational standards, as well as external regulatory requirements

5. Stakeholder Engagement and Networking:

• Build and maintain strong relationships with external partners, including community organizations, local authorities, and support services.
• Represent Betknowmore UK at community events, conferences, and other networking opportunities.
• Work collaboratively with other service lines within the organization to ensure a holistic approach to supporting individuals with gambling-related harm.

Key Requirements

Essential:

• Must be London based as you will be required to attend community events and in-person meetings within the Greater London area.
• Significant experience in a leadership or managerial role within a social services, community outreach, or public health setting.
• Demonstrable experience in managing outreach or support services, with a focus on community engagement and impact.
• Strong communication, interpersonal, and presentation skills.
• Proven ability to work independently, manage a team, and collaborate with diverse stakeholders.
• Ability to analyse data and use insights to improve service delivery and outcomes.
• Commitment to promoting equality, diversity, and inclusion in all aspects of work.
• Strong organisational and time-management skills, with the ability to handle multiple priorities effectively.

Desirable:

• Knowledge and understanding of gambling harm, its impact on individuals and communities, and the available support systems.
• Experience of working in or with the gambling sector, or experience of working with vulnerable or at-risk populations.
• A relevant qualification in social care, public health, or community outreach.
• Knowledge of safeguarding policies and procedures.

Application Instructions

Please read the Job Pack for full details of the role. Applications must contain a cover letter and a CV to be considered for the role. Your cover letter (no more than 2 pages) and should outline how you meet the role specification and demonstrate an interest in the role. Interviews will be held on a rolling basis.

Summary

The Human Resources department provides a strategic and operational HR service to the seven National Church Institutions (NCIs) and the 42 Diocesan Bishops' offices. Our HR Operations team focusses on the entire employee lifecycle providing support, advice and guidance to senior leaders, line managers and staff. The Organisational Development team lead on culture, values, wellbeing, development and our belonging & inclusion strategy. Through our External Service team, we also offer HR support on a consultancy basis to other Church of England organisations including our dioceses and cathedrals.

We are a friendly, diverse, well respected and highly engaged HR team who are committed to actively sharing knowledge and learning across the team and beyond. We encourage flexible working within the team and meet together online weekly and in-person once a month for collaboration, knowledge-sharing and building relationships.

The NCIs comprises a wide variety of functions and professions to support the mission and ministries of the Church by working with those who serve in parishes, dioceses, schools and other ministries, and with partners at a national and international level.

• Reviewing risk assessments that have been completed by staff and line managers, requesting additional information, and advising on risk mitigation;
• Supporting requests for adjustments and additional equipment may be required, including requests for Access to Work funding, liaising with Facilities and Technology Services as required;
• Supporting the Head of Health & Safety in reviewing accidents and incidents that occur across NCI sites or involve colleagues in the course of their work;
• Advising staff travelling overseas on potential risks;
• Managing the lone worker safety devices used by the NCIs;
• Administering our Health Cash Plan scheme;
• Day to day administration of our Health & Safety reporting system;
• Assisting in the preparation of Health & Safety reports e.g., the Joint Staff Council and Health and Safety forum.

As an adviser within the HR Operations team, you will also get involved in responding to other types of HR queries via email, phone and Teams chat, and supporting colleagues in using our Oracle Employee and Manager self-service.

Key role requirements:

• This is a hybrid working role which can be based in our offices in either York or London.
• The HR Operations Team typically works from the London office 1-2 days per week depending on business need. Travel to other sites may also be required from time to time.
• Visits to other NCI work locations may also be required from time to time.

You'll need previous experience of advising on and reviewing health and safety risks, including Display Screen Equipment, lone working and overseas travel with, or working towards, a recognised Health & Safety certificate (e.g. IOSH/NEBOSH or equivalent).

We're looking for someone who has:

• Excellent verbal and written communication skills, with accuracy and attention to detail including with numerical data. You will need to be able to communicate clearly to stakeholders at all levels within the organisation.
• An enthusiastic and highly organised approach to work, with the ability to understand and process high volumes of information. You will need to be able to work comfortably with competing priorities and show flexibility in your approach to customers to understand differing expectations.

An interest in and willingness to learn broader HR policies and processes. Experience in HR in addition to Health & Safety would be an advantage.

Closing date for applications is 15th June 2025.

• A salary of £40,572 per annum, plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of your salary.

• 25 days annual leave (increasing to 30 days within 5 years) plus eight bank holidays and three additional days (pro-rated if working part-time).
• We welcome all flexible working arrangement requests. This is looked at in a case-by-case scenario and if this fits within the department's needs. We try to be as flexible as we can in your work pattern to support you with other commitments, and to give a good work-life balance.
• We offer many services and initiatives under our Family Friendly Programme, some of these include enhanced Maternity Leave initiative, Adoption Leave, Paternity Leave, & Shared Parental Leave. Structured induction programme and access to a range of development opportunities including apprenticeships.
• Automatic enrolment and access to Medicash (one of the UK's leading health cash plan providers), providing you with many services including reimbursements of routine dental treatment, optical, specialist consultations, and therapy treatments. Unlimited access to virtual GP & Private prescription service and health & Stress related helplines.
• Access to Occupational Health, and an Employee Assistance Programme 
• Access to the Department of Education Restaurant and Westminster Abbey with a plus-one guest.
• Apply for eligibility for an Eyecare voucher.
• Opportunity to join the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies.

• Strive for Excellence
• Show Compassion
• Respect others
• Collaborate
• Act with Integrity

1. Introduction

The Partnership Brokers Association’s (PBA) vision is of a world where humanity flourishes in fair societies and vibrant ecosystems because people collaborate bravely across boundaries in the spirit of partnerships - Transforming the Field of Partnering Practice.

We are an international, not-for-profit organisation dedicated to enhancing the effectiveness and impact of multi-stakeholder collaboration. Our purpose is to explore, exchange and promote effective multi-stakeholder partnering practices and principled forms of collaboration that accelerate transformative shifts in behaviours, attitudes, and systems to create a more just and sustainable world. PBA's mission is to promote and support professional standards in partnership brokering and to advance the global understanding of effective partnerships.

The Partnership Builders Community (PB Community) App is designed to connect, support, and engage members of the Global Network hosted by PBA and beyond. As a key tool for knowledge-sharing, collaboration, and community-building, the App enables users to access resources, contribute insights, and participate in ongoing conversations. Ensuring its functionality, relevance, and user engagement is critical to the success of PBA’s broader strategic goals.

2. Purpose of the Role

We seek a tech-savvy, socially engaged individual with a strong grasp of digital trends to support and manage the PB Community App and its users. This role is essential in ensuring the App functions as a dynamic, user-friendly, and strategic tool for PBA and the Global Network it hosts.

The App Manager will cultivate an engaged online community, facilitate meaningful interactions among users, and ensure the App remains a valuable resource aligned with PBA's mission of promoting professional partnership brokering practices.

Success in this role will be measured by increased user adoption and retention, evidenced through regular logins, active engagement, and meaningful user interactions.

3. Key Responsibilities

As a member of the PBA core team, the App Manager plays a vital role in ensuring the smooth operation and ongoing relevance of the PB Community App. Responsibilities are organised into five key functional areas:

i. App management & content moderation (25%)

● Perform back-end configurations to ensure continuous functionality and user accessibility.

● Monitor flagged posts to ensure alignment with PBA’s content standards and values.

● Manage user reports about content or other users, taking appropriate action in line with community guidelines.

● Manage groups within the App to ensure appropriate and relevant content is shared.

● Track and analyse hashtag usage to identify emerging themes and insights for community learning.

● Working closely with PBA’s Operations Lead, edit and update key documents within the App (e.g. the Pocketbook), ensuring content remains current and accessible.

● Create and schedule regular posts to foster engagement and stimulate conversations.

ii. User engagement & support (30%)

● Drive engagement with members of the broader Global Network, including collaboration with hubs.

● Proactively re-engage inactive users to boost participation.

● Provide user support, addressing challenges with App settings; escalate and liaise with Builder AI[1] where needed.

● Manage the onboarding of new users, including introductions and tailored engagement suggestions based on interests.

● Implement strategies from the Global Network, from hubs or others to increase user retention and participation.

iii. Community building (Global Network) (30%)

● Serve as the first point of contact for hub-related communications via the App.

● Develop communication templates and resources to support community activity and learning.

● Engage in proactive outreach aligned with the Global Network’s strategy and relevant events.

● Create opportunities for knowledge sharing and collaboration among network members.

iv. Develop & maintain a user feedback mechanism (10%)

● Create a simple, accessible feedback form that allows users to report glitches, suggest improvements, and share usability concerns (to be created in collaboration with PBA colleagues).

● The form should be designed for both technical troubleshooting and improving user experience, ensuring that feedback can be easily tracked and responded to.

● Monitor submissions regularly and categorise issues by priority.

● Respond to user feedback appropriately and escalate recurring or critical issues as needed.

● Use feedback data to inform App improvement recommendations.

v. Contribute to and uphold the App’s Terms of Use (5%)

● With reference to relevant PBA policies, periodically update the App-specific Terms of Use, to reflect users’ needs and best practices. This document should clearly outline acceptable content, user behaviour standards, and moderation processes.

● Ensure Terms of Use are accessible to all users and incorporated into the onboarding process.

● Draft Content Guidelines to accompany the Terms of Use, covering issues of images, language, legal norms etc. Finalise these following inputs from relevant PBA Leads and the Stewardship Team.

● Monitor user activity to ensure compliance with these terms. 

4. Skills & competencies

Essential

● Experience managing App administration panels and backend configuration.

● Proficiency in WordPress and content management systems

● Familiarity with system administration and user support processes.

● Strong content creation and management skills.

● Strong communication skills, responsive to user needs.

● Experience in driving online engagement and in facilitating users, (including asynchronously).

● Strong collaboration and networking skills– a "network weaver".

● Ability to interpret analytics (e.g. Google Analytics) and respond with informed actions.

● Competency in design tools, preferably CANVA.

● Fluency in English.

● Commitment to maintaining a safe, inclusive, and legally compliant digital environment for the PB Community App.

Desirable

● Experience as an App Owner or tester, particularly for feature development.

● Fluency in additional languages beyond English.

5. Performance Indicators

Success in this role will be evaluated using the following key performance indicators:

● Growth in active users (measured monthly).

● User retention rates (percentage of users who remain active after 30, 60, and 90 days).

● Community engagement metrics (number of posts, comments, and interactions).

● Response time to user inquiries and technical issues.

● User satisfaction as reported through feedback form.

● Implementation of technical improvements, including by Builder AI, based on user feedback.

● Compliance with established Terms of Use (Appendix A).

6. Terms and Conditions

The App Manager reports to the Operations Lead and works in close coordination with the PBA Coordinator & Operations Manager, Accreditation Manager, Training Portfolio Coordinator, and the convenor/facilitator of the Global Network to ensure alignment across key areas of the organisation’s workstreams.

The App Manager will be contracted for a period of six months, with the possibility of extension based on performance and needs. The App Manager is expected to work one day per month, at a rate of £230 per day, with invoices to be submitted on a quarterly basis. This is a home-based position; however, a degree of flexibility in availability is required to meet demands.

APPENDIX A:

Terms of use - Partnering Builders Community App

By using this App, I commit to:

Respecting all users, treating them with kindness, and courtesy. I understand that personal attacks, harassment, hate speech, or any form of discrimination are not tolerated.

Contributing actively and constructively to discussions, adding value to the exchanges and learning. I will strive to share relevant information, insights, and perspectives in support of other users’ learning and PB practice.

Protecting the safety and privacy of all users. I will not share personal information without consent and report any suspicious or harmful behavior to the App manager.

Acting with integrity: I understand that spam, misleading information, graphic-content and offensive language are not permitted. I will use language and share content that are conducive to the spirit of collaboration and cross-cultural engagement.

Crediting the work of peers and stating where I have adapted the work of others (in communications within the App as well as externally).

Building my own and others professional profile so that the field itself can get the recognition it deserves.

[1] Builder AI developed the App for PBA, but went into liquidation just before these TOR were launched. PBA is in the process of exploring alternative avenues for technical support.

About the opportunity

We are now recruiting for a Programme Coordinator for our schools in Newcastle.

• The Newcastle Programme Coordinator oversees a caseload of up to seven partner schools. They manage the logistics and organisation of each school’s tutoring programme, working closely with the schools and pupils and managing the pool of volunteer tutors. They attend the weekly tutoring sessions at each school, as well as overseeing the quality of face to face and online tutoring, always working to deliver a great impact.
• The Newcastle Programme Coordinator supports the recruitment of volunteer tutors, manages the tutor sign up process, develops relationships with schools including their Senior Leadership Team and subject teachers, collects data for monitoring and evaluation purposes, and works with other internal teams on business development opportunities.

Deadline: Friday, 27th June 2025
Interviews: Wednesday 9th July 2025
Start date: Ideally Monday 18th August 2025
Contract and hours: Fixed term contract until 31st July 2026. Full time. We offer flexible hours with 9:30-4 as core hours. A full working week is 37.5 hours.

Duties and responsibilities
 

• Responsible for the delivery of Action Tutoring’s tutoring programmes in partner schools, whether online or face to face. This includes working closely to manage all key stakeholders: schools, pupils and volunteer tutors; regularly attending weekly tutoring sessions; leading on reviewing and improving programme delivery, using data to reliably assess programme performance.
• Responsible for overseeing the quality of tutoring, engaging in quality assurance processes, and providing feedback to volunteer tutors to ensure effective and impactful delivery. Provide regular check-ins with tutors to ensure ample support and guidance is given to provide targeted tuition to pupils.
• Develop and strengthen relationships with key stakeholders in partner schools, including members of the Senior Leadership Team and subject teachers. Maintain clear and timely communication with relevant school staff, offering regular check-ins with key school stakeholders, and contribute to impact reporting to schools. Supporting the Programme Manager with strategies to retain and sustain school partnerships.
• Update and accurately maintain Action Tutoring’s database, including collecting timely data for monitoring and evaluation purposes, such as attendance records, baseline and interim assessments and pupil surveys. Reporting regularly on key performance indicators to key stakeholders and using them to enhance programme delivery. Work with the Programme Manager on business development, approaching new schools that might be interested in working with Action Tutoring.
• Proactively report to the Programme Manager on the details of Action Tutoring’s operations in their partner schools.

Person specification 
Qualification criteria:
 

• The right to work in the UK.

We are looking for some of the following attributes, though you might be more experienced in some areas than others:
 
Being the sole representative for a partner school, you will need to use your ability to work independently and with initiative, often organising your own time to meet deadlines. You’ll also need to have a strong aptitude for developing relationships with a range of stakeholders ensuring you uphold high standards of communication and adapt your style for different audiences. The nature of this role will also require you to demonstrate adaptability, resilience and the ability to cope with some uncertainty. 
 

This position would suit you if you’re looking to develop your experience in the education or charity sectors. Existing experience of working with young people and/or project management in a charity or education setting would be an asset. As a charity that values and celebrates people's diversity and champions opportunities for all young people, we are keen to receive applications from people who have experienced disadvantage and from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation. The role would be best suited if you are committed to equality, diversity and inclusion, as well as, committed to promoting and safeguarding the welfare of children.

You will be likely be more successful in this role if you have: 
 

• Experience of working with young people and/or project management. 
• Evidence of an interest in education and/or the third sector

Healthy and Sustainable Diets Lead

Salary: £43,851

Hours: 35

Location: Woking, Surrey GU21 4LL/Hybrid Working

This is a UK based contract and as such, you are required to have the Right to Work in the UK. We unfortunately do not have any opportunities available for sponsorship. Any offer of employment, if applicable, will be subject to receiving evidence of your Right to Work in the UK.

At WWF-UK we’re committed to an inclusive and accessible recruitment process. As a Disability Confident Employer, we acknowledge that some candidates may require additional support to overcome barriers experienced during the application process. If you require any reasonable adjustments to support your application or interview, please reach out to the Talent Acquisition team via our website.

About the role

We’re looking to recruit a Healthy and Sustainable Diets Lead to join our Conservation, Advocacy, and Policy team and help us transform the global food system. We have a vision that our planet can sustainably produce the food needed to feed a growing global population without harming nature. To help deliver this vision we have been partnering with Sodexo, which delivers catering, and other services, to 100 million consumers daily in 56 countries, by providing technical expertise and thought leadership on sustainability to support Sodexo’s ambition to be the world leader in sustainable food and valued experiences.

As Healthy and Sustainable Diets Lead you will lead the sustainable eating workstream for our global Sodexo partnership.  This will involve coordinating our engagement in the development and implementation of Sodexo’s Global Sustainable Eating Strategy, providing technical expertise on sustainable diets and other aspects of sustainable eating. You will collaborate with Sodexo’s global partnership leads to ensure delivery and alignment across the full breadth of the partnership too.

Critically, you will also lead work on healthy and sustainable diets within the UK food sector, advocating for progress towards the Livewell diet. A key responsibility will be to oversee the Diets pillar of our flagship WWF Basket initiative, holding UK retailers accountable for their commitments on driving shifts toward healthier, more sustainable diets.

In addition, you will support the work of our global sustainable diets team. This will include leading the development of a methodology for food service providers to track progress toward healthy and sustainable diets as well as advancing our Future Foods work.  

We’re looking for someone with:

· A postgraduate degree or equivalent in nutrition (e.g. UK Voluntary Register of Nutritionists).

· Experience of working with businesses on changing policy & practice.

· Experience bringing together stakeholders & creating a culture of collaborative working.

· Experience of analysing & resolving complex problems involving multiple stakeholders & synthesising scientific evidence/data.

· Experience in designing & managing programmes, including monitoring impact & budgets.

· Excellent project management, communication & influencing skills.

· A flexible and adaptable attitude & willingness to accept & drive change.

Benefits, rewards & location

The salary for this role is £43,851. We also offer a full benefits and rewards package including:

· Annual leave starting at 26 days a year, rising one day each year to a maximum of 31 days plus bank holidays

· Flexible working options

· 7.5% employer contribution to pension, increased to 10% with employee contribution.

· Training and development opportunities

· Regular wellbeing initiatives.

This role is hybrid and you’ll be required to be in the office 20% of your contracted hours. The job is based at our UK head office, the Living Planet Centre in Woking, Surrey. The Living Planet Centre is one of the greenest buildings in the UK, and you’ll hot desk among trees and gardens.

About WWF-UK

We’re a global conservation charity with hundreds of projects around the world and millions of supporters. 

At WWF-UK, we’re bringing our world back to life. Protecting what’s left is not enough – we’re now in a race to restore the natural world and prevent catastrophic climate change before it’s too late. And it’s a race we can still win. 

We’re courageous and passionate about fighting for the future we want to see – a world where people and nature can thrive. 

We were born out of passion and science, and for more than 60 years we’ve been at the forefront of global efforts to protect wildlife and the natural world. We operate with integrity, collaboratively and with respect for those we work alongside.

How to apply and the recruitment process

Please click on the link and apply via our website by completing the application form and submitting a copy of your up-to-date CV and a supporting statement to highlight what makes you a good fit for us.

Our policies and benefits reflect the importance of people being able to have a good work-life balance and being able to bring their ‘full self’ to work.

We are a youth movement that empowers refugees and migrants to flourish in the place that they call home.

There are thousands of young refugees and migrants arriving in the UK every year. We believe in the unbounded potential of these individuals and are driven to help them thrive. 

Our residential experiences are at the start of this journey, allowing us to create a space where we can build a community, teach leadership skills and spark ideas. With the right support, our ambition is to ensure that young refugees and migrants have the agency to take control of their own lives.

We are looking for a highly organised and proactive Administrator to support the smooth running of our Programmes and Operations. This role is essential in ensuring that our logistics, partnerships, and communications run efficiently, allowing us to reach and support more young people. You will work closely with suppliers, referrers, and our internal team to coordinate key aspects of our programmes.

RESPONSIBILITIES

Programme & Operations Support

• Support the coordination of OSH’s residentials, events, and programmes, ensuring logistics run smoothly.

• Arrange bookings (e.g. facilitators, venues, catering, transport) to ensure contracts and payments are managed efficiently.

• Assist in staff recruitment and volunteer management with recruitment, interview scheduling, onboarding, inductions, organising meetings and receiving feedback.

• Manage resources in our lock up (based in Hornsey)

Administrative & Organisational Support

• Maintain accurate records, databases, and documentation to ensure compliance and efficiency.

• Handle general inquiries via email and phone, acting as a key point of contact for external stakeholders.

• Support the team with minute-taking in meetings.

Partnerships & Referrals

• Communicate with referrers (such as youth groups, schools, social workers, and community organisations) to ensure young people are referred and engaged in our programmes.

• Support with phoning participants and referrers to support them to complete sign up forms where necessary

• Track and monitor referral processes, ensuring smooth communication and follow-ups with referrers to maximise participation at our events

• Maintain good relationships with external partners such as venues, facilitators, transport companies and other organisations we work with. 

Finance & Compliance Support

• Assist with financial administration, such as processing invoices, logging donations, and tracking expenses.

• Ensure OSH meets data protection and safeguarding requirements, keeping records up to date.

Other duties

• Getting involved in OSH events in the evenings and at weekends, including residentials. These are overnight trips from 2 to 5 nights

• Other duties as may be required from time to time

IDEAL EXPERIENCE

• Strong organisational and administrative skills, with the ability to manage multiple tasks.

• Experience in the charity, youth, or refugee/migrant sector.

• Excellent communication skills, both written and verbal.

• Confident in communicating with external partners, suppliers, and stakeholders.

• Proactive, with the ability to take initiative and problem-solve.

• Strong attention to detail and accuracy in maintaining records.

• IT proficient, including experience with email, spreadsheets, and document management.

• Knowledge of financial administration (e.g. processing invoices).

• Understanding of and commitment to data protection principles and maintaining confidentiality. 

• Ability to speak in other languages relevant to our community, including Arabic, Pashto, Farsi, Tigrinya, Amharic, and Oromo.

YOUR APPLICATION

We believe that diversity simply makes for a stronger team. We aim to create a workplace that is welcoming for all, inclusive of ethnicity, disability, age, religious belief, marital status, pregnancy, sexuality or gender. In order to reflect the ethnic diversity of our participants, we are particularly encouraging applications from applicants who come from global majority backgrounds, or applicants who have lived experience of seeking asylum.

Successful application is conditional on references and the passing of an Enhanced DBS check.

Overcoming imposter syndrome

At Our Second Home, we know that self-doubt can hold people back from pursuing opportunities they’re more than capable of excelling in. The term “imposter syndrome” is often used to describe this feeling—the belief that one’s accomplishments aren’t legitimate or that they don’t truly reflect effort or ability.

We want to encourage anyone who is passionate about our mission and eager to take on a meaningful challenge to apply for this role, even if you don’t tick every box on paper. We value the unique skills, perspectives, and experiences each individual brings and are committed to supporting the right candidate to grow, thrive, and make a lasting impact alongside us. You might be exactly who we’re looking for!

Our client is a charity which matches members of the public who need free legal help with barristers who are willing to donate their time and expertise in deserving cases for those who are unable to obtain legal aid and cannot afford to pay. We do this in every area of law, across England and Wales before every court and tribunal. We believe that fair and equal access to justice is the foundation of our society. That the quality of your legal representation shouldn’t depend on the depth of your pockets, but the merits of your case. We are the Bar’s pro bono charity, funded by the dedicated barristers who also volunteer their time and skills.

At a time of change, and as demand for their service increases, the organisation are now recruiting for a dynamic new Director of Casework on a full-time, permanent basis.

Reporting to the Chief Executive, the Director of Casework will be a key member of the Senior Management Team and will have overall responsibility for the entire casework function and the efficient delivery of pro bono work through projects and partnership work. Your role will encompass overseeing, reviewing and refining the casework process, leading on quality management and leveraging digital tools to enhance service efficiency and improvement. You will provide strong leadership for the Casework team on a daily basis, act as first point of contact for any complaints or escalated cases and will actively contribute to the organisation’s wider strategy whilst building and maintaining strong relationships across the legal field.

To be considered for this position, you will be passionate about access to justice and an experienced senior leader with experience of managing and leading teams in a casework environment and/or complaints handling environment. You will have demonstrable experience of court processes, or a law qualification, and will have experience in delivering organisational change and continuous improvement across a service for the benefit of both service users and staff.

Please note, first stage interviews will take place in person on Thursday 19th June, and second stage interviews will take place on Wednesday 25th June.

The charity is partnering with Prospectus, a specialist recruitment consultancy, to recruit for this vacancy. To apply please submit your CV only in the first instance, preferably in Microsoft Word (cover letters are not required at this stage). Suitable candidates will then be contacted and sent across the full job description. If you have any further questions or would like to know more about this opportunity, please contact Victoria Savva at Prospectus).

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.

Please note this role is hybrid, working 3 days a week in their London-based office.