Operations Lead Jobs in Birmingham

Every hour, five lives are lost to sepsis in the UK, but at the UK Sepsis Trust, we’re dedicated to changing this. Through advocacy, education, and support, we raise awareness, improve patient outcomes, and drive systemic change.

Our Volunteers are vital in supporting our work – connecting with the communities that need us most,  and rallying supporters to expand our impact along with raising funds. We’re looking for a dynamic Volunteer Lead to manage and coordinate all our volunteer efforts.

This is a hands-on role for a passionate volunteer lead. You’ll work closely with our small but committed team, ambassadors, and volunteer network to raise the profile of sepsis and showcase our life-saving work.

Your Role: What You’ll Do

Volunteer Recruitment, Opportunities, Training and Support

- Recruit, manage, motivate and support volunteers in their various roles at the Trust

- Match volunteers to most suitable tasks based on their interests, skills and the needs of UKST

- Assess and support colleagues’ volunteering requirements with the Support, Corporate Partnership, Fundraising and Clinical teams

- Organise volunteer support for UKST led events e.g. London Marathon, Sepsis Savvy Walks, World Sepsis Day and Facebook challenges

- Generate imaginative and appropriate ‘DIY’ volunteering opportunities based on the delivery aims of UKST

- Work with the Marketing and Communications team to develop exciting initiatives to attract new volunteers

- Create and maintain resources to assist volunteers with their roles and tasks so they are well equipped to represent UKST in the community

- Organise and facilitate appropriate volunteer meetings and training sessions to develop the skills of our volunteers

Community Engagement and Relationship management

- Establish and develop relationships within community networks to help the UKST reach and work with new audiences and demographics which are less well served

- Work with NHS hospitals and Trusts on including volunteers in their sepsis awareness initiatives

- Support volunteers with Public and Patient Involvement (PPI) with a panel PPI volunteers

- Work with schools, universities and community clubs to create opportunities for volunteers to raise awareness

- Work with other departments to develop clear awareness ‘asks’ and tasks for volunteers to introduce into their local communities

Monitoring data, Policy and Admin

- Collect and monitor volunteering activity data and produce analysis and impact reports

- Manage and maintain volunteer information on CRM in compliance with GDPR guidelines

- Keep up to date with legislation and policy related to volunteering and make necessary modifications to accommodate any changes

- Perform other reasonable duties as required.

About You: What We’re Looking For

· Excellent organisation and communication skills

· Self-starter with a positive proactive approach

· Ability to work under own initiative and progress own work to deadlines

· Ability to effectively manage workload, problem solve and multi-task

· Strong interpersonal skills and the ability to deal with a diverse range of people and demands

· Ability to empathise with volunteers and understand their needs and motivations

· Capability to inspire and motivate others

· Administrative and IT skills, and an ability to maintain records and produce clear written and oral reports

· Managing contacts and relationships via a CRM

· A flexible and non-judgemental approach to people and work

· Understanding of and commitment to Equality, Diversity and Inclusion

· Proven track record of managing a network of volunteers in UK registered charity

· Coordinating and supporting projects and events requiring volunteers

· Managing sensitive information in a confidential manner

· Delivering projects to set guidelines

· Working across different sectors and developing links with other agencies and stakeholders

· Producing volunteering reports to capture impact, activity and inform future decisions

Why join us

· Be part of a purpose-driven organisation with a life-changing mission.

· Lead our passionate team of volunteers.

· Work in a collaborative, dynamic, and supportive environment.

· Enjoy flexible, remote working options. (This is a remote position with occasional travel expected to Birmingham/London and attend events

We are recruiting for a Director of Finance who will also act as Company Secretary; based at our office in Bromsgrove, Worcestershire.

The successful candidate will be responsible for managing the financial operations of the charity, whilst leading the development of our financial strategy and aligning it to our objectives. It’s a really exciting time to join us as we begin to embed our new five-year strategy and the successful candidate will be part of this transformational change. You will also liaise closely with the Board of Trustees being responsible for financial planning, oversight and reporting regulatory compliance.

Our ideal candidate will have excellent communication skills and a strong finance business partnering approach. You will have a continuous improvement mindset with the drive to make a difference and a proven track record of bringing people on a finance transformation journey. You will be sufficiently self-motivated to learn and improve processes to enhance efficiency.

This is a highly rewarding role working within a charity committed to keeping children safe from sexual harm. It is anticipated that this role will commence 1st October 2025; however, there is scope for an earlier induction period to work alongside the current postholder.

If you want to work with people who care about making a difference and have a can-do attitude, we would love to hear from you - please contact us for an application pack.

We offer hybrid working, a NEST pension, 33 days annual leave inclusive of bank holidays (rising to 38 days after 5 years’ successful service), charity discounts, Employee Assistance Programme and Benenden medical cover.

About Kinship

We are Kinship. The leading kinship care charity in England and Wales. We’re here for kinship carers – friends or family who step up to raise a child when their parents aren’t able to. 

Together, let’s commit to change for kinship families.

About the role

This role will support Kinship to operate as an effective and growing charity by ensuring effective day-to-day operations and seamless delivery of the People operations at the charity. 

This role is pivotal and will hold responsibility for ensuring that all people activity is delivered in a timely and effective manner. You will ensure that all policies, procedures, and processes relating to the People function are up-to-date and legally compliant. This will include all employee lifecycle activities such as onboarding/offboarding, Employee Relations (including performance management), engagement and wellbeing, EDI, and learning and development.

The type of person we're looking for

You’ll bring your People skills, knowledge and experience to the role. You’ll need to be structured in your approach with strong attention to detail and excellent communication skills to ensure that day-to-day issues are handled while also working to improve processes and systems for the organisation to work more effectively.

You will be able to effectively prioritise competing activities. With a positive mindset, you will creatively problem-solve, whilst showing empathy and compassion to our colleagues.

You will be highly motivated by our mission, recognising that excellent People processes are essential to allowing others to effectively complete their roles and achieve our mission. This role will require monthly travel to the London office.

Key responsibilities include:

• Working with the Chief Operating Officer (COO), the management team and Kinship’s external HR consultants (The HR Dept) to design, develop and embed a high-quality People function to support the employee life cycle.
• Manage HR Database (MyHR Toolkit) in conjunction with HR Dept, Applicant Tracking System, IHASCO, HR-Platform (DBS) and other platforms 
• Ensure all People matters are handled consistently in line with legal requirements and Kinship’s policies and procedures, taking responsibility for the update and launch of the handbook and People Policies.
• Act as the first point of contact for line managers on all People queries signposting as appropriate to HR Dept. 
• Ensure clear job descriptions, person specifications, recruitment packs and job adverts are legally compliant. 
• Support and coach line managers on the recruitment and interview process including use of the applicant tracking system (ATS) platform. 
• Contribute to the development of the charity’s induction framework. 
• Ensure new joiners have an excellent onboarding and induction experience. 
• Ensure offboarding processes are robust and implemented consistently to safeguard the charity’s assets and to comply with Data Protection rules.

Essential knowledge, abilities, skills and experience include:

• HR certification or significant demonstrable experience in supporting the development of a high-quality People function within a growing organisation. 
• Ability to work in a changing and flexible organisation.
• Demonstrable problem-solving and conflict resolution abilities. 
• Knowledge of best practices, employment laws, and regulations. 
• Effective written communication skills with a proven ability to write accurately, clearly, and persuasively for different audiences.
• Demonstrable communication skills. 
• Strong interpersonal skills – a genuine team player able to relate to a wide range of people. 
• High level of accuracy and exceptional attention to detail – including strong numerical skills. 

Kinship are an equal opportunities employer. We warmly welcome applications from appropriately qualified people from all sections of the community and aim to promote diversity. 

What we’ll offer you 

Kinship offers 30 days’ annual leave plus bank holidays (pro-rata for part-time) as well as a generous pension scheme. This fixed-term role is open to flexible working (school hours would be considered). We have an excellent wellbeing offer including the Employee Assistance Programme and clinical supervision. We will invest in your professional development with training and career development opportunities.

Kinship is committed to championing equality, diversity and inclusion.  We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams.  We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work. We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us. 

This is a fantastic time to join a supportive and well-established team within an organisation with rapid growth ambitions. This role will be what you make it and we’re looking for someone to seize this opportunity!

How to apply

Please apply via Charity Job with your CV and a cover letter of no more than 2 pages. Please include your notice period and earliest availability to start in your cover letter.

• Application opens: Monday 10 March  
• Application deadline: Monday 31 March, 10 AM. 
• First interview: Online - starting from Thursday 20 March 
• Second interview: In person - starting from Monday 24 March (travel expenses covered if required) 

Some tips for your application: 

• Make sure you’ve read the job description and the essential requirements – make sure your answer reflects those points in the requirements very clearly.

• Really tell us why you want to work for Kinship. We’re interested in working with people who share our values. You can read about our values above. 

• Keep your response clear – use bullet points and short paragraphs if that helps. It will help the recruitment team to focus on your answer.

• Don’t go over 2 pages on your covering letter.

• Please do not use AI tools like ChatGPT to produce your answers. We use software to check and your application will be rejected if you do.

We will shortlist for this role on a rolling basis, so encourage you to apply as soon as possible. 

Kinship reserves the right to close a recruitment campaign earlier than the advertised where we have received sufficient applications.  

Head of Finance and Operations

Could you be the talented Head of Finance and Operations that we’re looking to welcome into a small, friendly nature charity? Leading the financial management and operations functions, you’ll play a part in protecting and restoring UK wildlife, while advancing your career in the fast-growing ‘nature and climate’ space.

Position: Head of Finance and Operations

Salary: £40,000 for 28 hours per week (£50,000 full-time equivalent)

Location: Fully remote (UK-based), with occasional travel

Hours: 28 hours per week (0.8 FTE), flexible working available

Contract: Permanent

Closing Date: 9am, Friday 11 April 2025

Interviews: 16-17 April 2025 (TBC)

About the Role

As Head of Finance and Operations, you will play a critical role in ensuring the financial health and operational efficiency of the Trust. Working in a dynamic and supportive environment, you will lead the finance function, oversee operations, and ensure compliance with governance and legal requirements. This role is perfect for someone who is passionate about conservation and wants to contribute to the nature and climate sector.

Key responsibilities include:

• Leading the finance function for the Trust and its subsidiaries.

• Overseeing the operations function, including governance, HR, EDI, wellbeing, and resource management.

• Ensuring compliance with relevant legislation and charity articles.

• Managing and developing the Finance and Operations team.

• Contributing to the organisation's growth and fostering a positive workplace culture.

About You

We are looking for an individual who has:

• Experience in financial leadership within a charity or non-profit organisation.

• Strong knowledge of financial management, budgeting, and compliance.

• Expertise in governance, HR, and operational functions.

• The ability to work independently in a remote setting.

• Excellent leadership and team management skills.

• A passion for conservation and making a positive impact on nature.

About the Organisation

The organisation is a unique conservation charity dedicated to making data work for nature. By providing access to vital wildlife data, they support conservation efforts across the UK. They’re a 100% remote-working organisation with a strong commitment to diversity, inclusion, and flexibility.

Other roles you may have experience of could include: Finance Director, Director of Operations, Head of Charity Finance, Finance and Operations Manager, Chief Financial Officer, Finance Business Partner, Head of Governance and Compliance.

he role of the Operations Officer (Licensing and Compliance) is to support the coordination, development and delivery of licensing and compliance processes and procedures across the Award Association.

The Operations Officer (Licensing and Compliance) will assist the Senior Licensing and Compliance Manager and other members of the Operations Team to ensure that, through the consistent and proactive use of standards, policies and quality assurance processes, backed up by effective licensing, the intellectual property and good reputation of the Duke of Edinburgh’s International Award is effectively protected.

The role will work closely with Operations Directors and Operations Managers to assist predominantly with compliance management for all Award Operators, including National Award Operators (NAOs), Operating Partners (OPs) and Independent Award Centres (IACs).

Key Responsibilities

• Assist Operations Managers and the Senior Licensing and Compliance Manager with NAO, IAC and OP licence reviews/compliance checks including but not limited to providing administration support, drafting content where required and reviewing reports.
• Assist the Senior Licensing and Compliance Manager with issuing of and drafting correspondence in relation to all licence documentation (terminations, licence extensions, agreements, and certificates etc).
• Assist the Senior Licensing and Compliance Manager and Operations Managers with the ongoing compliance management process for NAOs and OPs.
• Review policies and operational procedures submitted by Operators to ensure they are compliant with the International Award Foundation (IAF) standards and provide feedback/guidance where necessary.
• Assist the Licensing and Compliance Manager to disseminate information regarding licensing and quality assurance processes to Foundation colleagues, and to the wider Association when appropriate.
• Fulfil the role of lead reviewer on licence reviews for all Operators as required.
• Assist, where necessary, the development and maintenance of key Award Foundation and Association policies, including periodic reviews and updates where necessary.
• Assist with ad hoc projects as required.

BirdLife International is recruiting a Database and Operations Manager dedicated to supporting conservation efforts through efficient data management and operational excellence. This vital role will manage the systems and operations that support the income generation required to deliver the organisation’s 10-year strategy.

Location: Remote with occasional visits to the Cambridge office

About BirdLife International

In nature, nothing exists alone.

Fallen leaves feed the soil, the forest filters water and birds scatter seeds, spreading new life.

Every living thing — including us — depends on each other. But people are breaking these delicate systems.

Species and habitats are under attack.

Our planet is in crisis.

We can’t fix it alone. We need a response as interconnected as nature itself. That’s why we unite.

Together, we’ve built a movement that turns local knowledge into global impact. By uniting national conservation organisations from around the world, we act as one to answer nature’s greatest moment of need.

As our name suggests, birds are our compass. The health of birds reveals the health of our world — they show us where nature needs us most urgently.

From pole to pole, over forests, wetlands, mountains and seas, and across the migration paths of the world, birds know no borders. And neither do we.

Connecting countries, continents and cultures, we pull together to conserve and restore species and habitats.

We use our shared evidence to influence people, businesses and governments to change how society views and values nature.

And we unite as a chorus. Together, we give one voice to nature, creating change greater than the sum of our parts so birds and all life can thrive.

We are the only global partnership united to conserve all nature on our planet. We’ve achieved so much together over the last century, but right now, our world has never needed us more.

In nature, nothing exists alone.

Together, we are BirdLife International.

Together, we will conserve birds and all life everywhere.

About the role

Reporting to the Deputy Chief Development Officer, the Database and Operations Manager will have operational responsibility for the administration of the CRM (Raiser’s Edge) globally.

You will also lead on compliance and gift processing.

The Database and Operations Manager will:

• Be responsible for the upkeep, maintenance and efficiency of Raiser’s Edge for the organisation
• Ensure optimal data collection, reporting and donor engagement, so actionable insights can be delivered to drive the success of fundraising
• Champion best practice and encourage consistency of data input
• Be the Development team’s lead expert on Gift Aid and data processing compliance
• Be the global gift processing lead, including working with third-party fundraising platform providers.

Who we are looking for

We seek a database expert with the aptitude and willingness to learn to develop in this broad role.

The ideal candidate will have:

• Significant experience maintaining and administering a CRM system and working with large and complex sets of data
• Experience working with fundraising teams (across high-value, individual giving and digital)
• Excellent knowledge of data strategy and data analytics
• Experience managing, developing and implementing new systems and business processes
• Excellent problem-solving and communication skills
• Positive and open-minded attitude embracing continuous improvement

Please click 'Apply via website’ to be redirected to the Peridot Partners website, where you can find full details of the job description and register your interest to apply.

Are you a visionary leader with a passion for arts and heritage? 

Sampad South Asian Arts & Heritage are seeking an experienced Operations Director to drive our strategic vision, champion equality, diversity, and inclusion, and ensure the continued success of our dynamic programmes. Working alongside the CEO/Artistic Director and Board of Trustees, you’ll lead on business planning, financial management, fundraising, and governance while fostering a positive and inclusive workplace.

Information Session:

To learn more about this role, join our information session on Thursday 20th March 2025, 11-12 noon via a ZOOM Webinar. An attendees list will not be visible to other attendees.

To join the webinar, please visit our website for the link. 

About the Role:

• Responsible to: CEO/Artistic Director
• Responsible for: Marketing & Communications Manager, Programme Manager, Learning Manager, Marketing & Programmes Assistant, Finance Officer and other occasional consultants and freelance staff.
• Purpose: This is a senior position working collaboratively with the Artistic Director to ensure effective delivery of Sampad’s business plan, developmental and organisational aspirations as well as overseeing its financial, contractual and legal obligations as a company limited by guarantee, charity and employer.
• Contract: Full time, permanent contract. We are open to this role being 4 days a week pro rata.
• Salary: £40 – 45,000 pa.
• Start Date: As soon as possible.
• Location: This role is office based. Sampad Offices are located at Midlands Arts Centre

How to Apply:

Download our recruitment pack for more information. To apply, please send: 

• A copy of your CV (no more than two A4 pages) including all relevant contact information.
• One of the following: Either a written statement of interest (no more than 2x A4 pages), a voice note or video (no more than 4 minutes), indicating how your knowledge, skills, experience, and personal attributes meet the Person Specification for the post.
• Please also include the names and contact details of two current referees (only contacted after seeking permission).
• Completed Equalities form (this is for monitoring purposes only and will be detached from your application prior to review).

Key Dates:

• The closing date is Wednesday 2nd April 2025 at midnight
• First Stage interviews will take place Wednesday 9th April 2025
• Second Stage interviews will take place Tuesday 15th April 2025
• Both interviews will be in person

Join us at an exciting time in our journey to improve lives through the sport of boccia and help to lead development of the most inclusive sport in England.

To help us achieve our ambitions, we are looking to recruit a Business Support Manager, to join our small staff team and report to our Head of Operations.

As Business Support Manager, you will play a central part supporting the organisation and ensuring we offer great service and care to the boccia community.

We are looking for people who can make a positive contribution to our charity and use their experience and skills to support our work.

The ideal candidate will be passionate about making a real difference and bring new ideas for our processes and services.#

Key responsibilities for the role are

• To manage the business support services within Boccia England, using a customer focused approach to achieve its mission and vision.

• To ensure the operational effectiveness of all general administrative services, Boccia England Membership and digital services including Marketing and Communications.

About Boccia England

We are the national governing body (NGB) for boccia in England and a registered charity.

We have the responsibility to govern the sport of boccia, grow participation and benefit people’s lives, with these three things at the heart of our work.

Our work has a profound impact on improving the physical and emotional well-being of children and adults with disabilities. To see some examples of this in action please watch our videos by clicking these links Volunteering with Boccia England and Boccia Club.

We want to establish strong foundations by developing opportunities, growing our workforce, and running an effective organisation that can help improve the lives of more people, whatever their needs or backgrounds.

Further information about Boccia England can be found on our website.

Our Time Charity is a unique and pioneering organization dedicated to supporting children and young people who have parents with mental illness. Our mission is to ensure that these young individuals do not feel isolated, misunderstood, or overlooked, and to provide them with the tools and resources they need to thrive. We achieve this through innovative programmes, education, and advocacy, making a tangible difference in their lives.

Established in 2012, Our Time has grown from a small initiative into a nationally recognized charity. Our founders, driven by personal experiences and a profound understanding of the challenges faced by children of parents with mental illness, have created a compassionate and impactful organization. Over the years, we have developed a range of innovative interventions and expanded our reach, positively improving the lives of thousands of young people across the UK.

You will join a passionate, collaborative team eager to drive meaningful change. Our key initiatives include:

KidsTime Workshops: Safe spaces where young people share experiences, learn about mental illness, and build coping skills through creative activities. The workshops combine therapeutic support with peer interaction, fostering resilience and community.

Training and Education: Courses designed to support professionals (healthcare, social work, and education) who work with children affected by parental mental illness. We offer tailored workshops, resources, and ongoing support, equipping professionals to meet the unique needs of these young people.

Campaigns and Advocacy: Our advocacy efforts seek to influence policy, reduce stigma, and improve services for families dealing with mental illness, helping to create systemic change.

We are looking for an experienced Partnership Development Lead to strengthen and expand partnerships helping to extend our reach and impact.

Key Responsibilites

This role will lead on the business development for the charity’s key initiatives. Reporting to the CEO, your responsibilities will include but are not limited to:

• Work with the CEO, Operations Director, and wider team to implement the strategy for securing income-generating partnerships for 2025-2029.
• Identify organisations and key individuals within them to develop new opportunities for partnerships across the UK.
• Build, develop and strengthen relationships that will lead to increased projects.

• Propose, build and develop long term strategic partnerships.
• Manage Our Time’s partner recruitment cycle from launch to contract, ensuring you meet goals in our target areas.
• Build relationships with health and social care providers, academic institutions and conference organisers to enable the charity to be represented when children and young people’s mental health is the focus.
• UK wide travel for in-person meetings with partners.
• Represent Our Time externally in meetings with potential partners.
• Work alongside marketing and communications, promoting products and services to potential new customers.

Requirements

• Proven track record (5–10 years) in relationship management, demonstrating the ability to cultivate and maintain strategic partnerships that drive growth.
• Experience in the not-for-profit sector (desirable), particularly in charities, social enterprises, or mission-driven organisations.
• Demonstrated success in converting enquiries into long-term relationships, showing a proactive approach to engagement and stakeholder retention.
• Ability to persuade and influence senior external stakeholders, including decision-makers in local authorities, educational institutions, and healthcare organisations.
• Strong business development acumen, with the ability to identify opportunities, develop proposals, and secure funding or partnerships.
• Strategic planning skills, including the ability to assess market trends, set goals, and develop effective strategies for scaling KidsTime Workshops.
• Excellent verbal and written communication skills, ensuring clear and compelling messaging to potential partners, funders, and stakeholders.
• Outstanding interpersonal and influencing skills, with the ability to build positive relationships with individuals and organisations at various levels.
• Knowledge of the commissioning environment within education, health, and social care (desirable), including understanding funding mechanisms and partnership opportunities.
• Strong negotiation skills, enabling the ability to secure favourable terms in partnerships and contracts.

As a small team, we value individuals who are proactive, take personal responsibility, and are comfortable working independently. Each team member plays a crucial role in advancing our charity's mission to support children and young people with a parent struggling with mental illness. In this role, you'll have the freedom to shape the charity's work, allowing you to see your ideas and efforts make a meaningful impact.

We are fully remote and meet in-person approximately 2 – 3 times per year in a range of locations easily reachable by public transport (recently London and York).

Careers4Change is delighted to support Responsible Finance in their search for a Project Support Officer during a pivotal time for the CDFI sector.

Role Purpose:

Responsible Finance is the membership association for the UK’s Community Development Finance Institutions (CDFIs). CDFIs are community lenders, committed to delivering positive social impact, and offer fair and affordable finance to businesses, social enterprises and to people unable to access it elsewhere.

This is a pivotal moment to be joining the CDFI sector. Responsible Finance and CDFIs are poised for exciting growth following two record-breaking funding announcements in late 2024 which has seen the sector backed by Government and leading financial institutions including the British Business Bank and JPMorgan Chase. This follows Lloyds Banking Group becoming the first mainstream lender to invest in the CDFI sector earlier in the year.

This new funding will enable business-lending CDFIs to scale their reach and impact, supporting economic growth and financial inclusion across the UK. Successful candidates will play a vital role in helping to make sure that CDFIs are supported to build their operational capacity and maximise the opportunity this brings.

We are seeking an exceptional candidate to help us to deliver an ambitious Capacity Building programme for our business-lending CDFIs and support our wider and growing member base. You will support Programme Managers to effectively deliver key projects within both the Capacity Building programme and more broadly support our small team to deliver outstanding service to CDFIs across the personal, micro, business and social enterprise lending sectors. The role requires some working with our members and stakeholders and strong levels of versatility and flexibility to deliver outstanding results.

No prior knowledge about CDFIs is required so long as you have a keen interest to learn about the sector and are passionate about increasing access to fair finance for businesses, underserved communities and people. Do not be discouraged from applying if you do not meet all the criteria listed in this job description. If you know how to deliver results, overcome challenges and obstacles, and are a committed team player, with a can-do attitude, we want to hear from you!

The Project Support Officer will assist in the delivery of key projects and support the Programme Director and Programme Managers in ensuring the smooth running of a Programme Management Office (PMO) at Responsible Finance.

The role holder will support the timely and quality delivery of projects and programmes, including playing a key role in producing timely information and reports, and ensuring the smooth running of programme meetings and boards.

Just as importantly the role-holder will also support the wider Responsible Finance team to deliver key projects and ongoing support to our members and provide high quality administrative support where required.

The role-holder will also be responsible for ensuring that Responsible Finance’s onboarding process is followed for all new CDFIs, to ensure that they receive high quality and timely support at the start of their membership.

Key Responsibilities:

• Assisting in the delivery of key work streams and projects, including the award and monitoring of grants to support capacity building and Requests for Proposal (RFPs) for training delivery.
• Supporting Programme Managers to monitor project progress, identify issues and solutions, produce and maintain high-quality project documentation (plans, risk and issues registers, etc.) to support effective delivery.
• Supporting the effective and smooth running of project and programme board meeting and meetings across Responsible Finance, including schedule and arranging, developing papers, and effective minute taking.
• Supporting aspects of Responsible Finance’s communications activity including updating and generating content for the website, surveys, member and stakeholder newsletters and social media channels and supporting the effective delivery of events.
• Supporting aspects of Responsible Finance’s operational and policy function including; record keeping updating of the CRM system, supporting policy consultation responses and, assisting with the collection, analysis and presentation of data from multiple sources as required. (For example, to support our annual impact reporting exercise).
• Supporting the Programme Director and Programme Manager with the collation and development of reports for grant funders, and Responsible Finance boards.

This is a varied and dynamic role, working closely with our members and a range of high-profile external stakeholders. This job description is not exhaustive; it outlines the key tasks and responsibilities of the post which are subject to change. Any changes will be made in consultation with the post holder.

Skills and Experience:

Essential:

• Strong and proven experience as a project support officer/co-ordinator providing high quality support across multiple projects at once.
• Experience of using project management tools (e.g. Microsoft Project, Clickup) and techniques, and of developing and maintaining project and programme documentation.
• Experience in the generation and updating of online content using tools such as WordPress, Canva, SurveyMonkey etc to develop high quality web and social media content.
• Strong all-round administrative support skills, fluent with standard Office applications such as Word, Excel, Teams with an ability to quickly learn new technologies and applications.
• Experience supporting and co-ordinating the delivery of online and face to face events.
• Able to work with minimum supervision in a fast-paced environment.
• Strong communication skills including concise writing skills and ability to synthesise information into an easy to comprehend format/narrative (both written and verbal).
• Strong interpersonal skills and comfortable dealing with members and stakeholders with a proven ability to manage multiple stakeholders and get information needed from busy people.

Desirable:

Working as part of a small organisation, you will need to demonstrate flexibility and versatility and will have opportunities to support a range of other projects and support services for our members, developing a wide range of skills and competencies.

Therefore, in addition to the essential criteria above, we are also interested in candidates with the following skills and experience:

• Experience of creating and delivering presentations.
• Experience in developing graphics/infographics using apps such as Canva.
• Experience supporting research, monitoring and evaluation.
• An understanding of CDFIs and/or lending helpful.

Location: Remote, with expenses paid travel around the UK, 6-9 times per year

Reporting To: Programme Director

Date Closes: Thursday 3rd April 

Equity and fairness are at the core of our organisation and we are committed to creating an inclusive workplace where everyone can be their best.

If you are interested in this exciting opportunity please apply via the Careers4Change website as indicated below. 

Information and Resources Officer

Could you be the talented Information and Resources Officer we’re looking to welcome into a small, friendly nature charity? Leading the information governance work, you’ll play a part in protecting and restoring UK wildlife, while advancing your career in the fast-growing ‘nature and climate’ space.

Position: Information and Resources Officer

Salary: £18,900 for 21 hours per week (£31,500 full-time equivalent)

Location: Fully remote (UK-based), with occasional travel

Hours: 21 hours per week (0.6 FTE), flexible working available

Contract: Permanent

Closing Date: 9am, Friday 11 April 2025

Interviews: Tuesday 22 April 2025

About the Role

As Information and Resources Officer, you will play a key role in managing the organisation’s data, resources, and governance. You’ll support the efficiency and transparency of our operations, ensuring that information is effectively managed across the organisation. This is a great opportunity for someone looking to contribute to the growing ‘nature and climate’ sector.

Key responsibilities include:

• Managing the day-to-day delivery of the Trust’s Information and Resources functions.

• Supporting and advising team members on information governance and operational matters.

• Identifying and implementing improvements to enhance efficiency and transparency.

• Contributing to a positive and supportive workplace culture.

About You

We are looking for an individual who has:

• Experience in information management, governance, or business operations.

• Strong organisational and problem-solving skills.

• The ability to work independently and remotely.

• A keen eye for detail and a proactive approach to improving processes.

• A passion for conservation and supporting data-driven decision-making.

About the Organisation

The organisation is a unique conservation charity dedicated to making data work for nature. By providing access to vital wildlife data, they support conservation efforts across the UK. They’re a 100% remote-working organisation with a strong commitment to diversity, inclusion, and flexibility.

Other roles you may have experience of could include:

Information Officer, Data Governance Officer, Operations Coordinator, Compliance Officer, Office Manager, Business Support Officer, Resource Manager.

About POW UK

Protect Our Winters UK (POW UK) is a charity that rallies the outdoor community to drive meaningful action on climate change. We are a community of athletes, scientists, creatives, collaborators, and business leaders advancing non-partisan policies that protect our world today and for future generations.

We were founded in 2017 by a team of UK outdoor enthusiasts (like you) to mobilise the UK outdoor sports community. We work with athletes, creatives, the outdoor community, and outdoor industry to bring about a net zero society.

The Opportunity: We are looking for a visionary leader to drive its next stage of growth and impact. Over the past several years, POW UK has grown from a founding idea/cause by pro snowboarder Jeremy Jones to the leading voice for the outdoor community in the UK on climate. POW UK punches above its weight as a recognised, followed and loved brand. We need a leader who can establish the structural base (systems and processes) to enable the organisation’s growth and impact, as well as lead the delivery of the strategy set by the Board. The organisation currently has an annual operating budget of £280K, a 4-person team, and a community of athletes, creators, scientists, and business people in the world. With mounting evidence on climate change and its impacts and with sports clubs, organisations and governing bodies starting to understand this, POW UK’s moment is now. There are significant opportunities to nurture our current audience, grow its adjacent audiences, and expand its relevance. We believe the growth potential for POW UK’s positive influence is truly unlimited.

Key Responsibilities:

· Organizational Leadership: Create a positive and inclusive culture that aligns with POW UK's values. Develop policies, systems, and processes to support our team's growth and effectiveness.

· Strategic Vision: Leverage POW UK's strengths to drive impactful initiatives. Lead the development and execution of our multi-year plan (2025-2029).

· Movement Building: Inspire and rally the outdoor community to influence climate policy. Engage with sports governing bodies, athletes, scientists, and environmental advocates to amplify our mission.

· Fundraising and Audience Expansion: Develop strategies to grow our donor base and build relationships with environmental organizations and sports communities.

· Public Speaking and Marketing: Represent POW UK at events and in the media. Use compelling storytelling to persuade and inspire action.

· Technical Acumen: Dive deep into climate policy and advocacy. Commit to continuous learning and embrace uncomfortable conversations to advance our thought leadership.

· Passion for the Outdoors: Lead by example with your love for extreme winter sports and the outdoor life. Understand the power of this passion to drive change.

Qualifications:

· Bachelor's degree desired; Master's (e.g., MBA) preferred

· 10+ years of executive leadership experience in for-profit or non-profit organizations

· Proven track record of setting ambitious strategies, building teams, and achieving success

· Experience developing HR policies that promote diversity, inclusivity, equity, and learning

· Excellent communication and relationship-building skills

· Positive attitude and passion for climate action and the outdoors

· Understanding of competitive outdoor sports, and the broader outdoor sports community and industry experience preferred

· Belief in POW UK's mission and theory of change

· Ability to thrive in a fast-paced, resource-constrained environment

· Strong leadership, coaching, and mentoring skills

· Ability to handle high-conflict situations with empathy

Why Join Us? As the CEO of POW UK, you will have the chance to lead a passionate team and community dedicated to protecting the environment. You will work with like-minded

individuals who share your love for extreme winter sports and your commitment to combating climate change. Together, we can make a lasting impact on the areas we care about most.

Further details available on our website (type Protect Our Winters UK in search engine). In case of further questions about the role, don't hesitate to reach out to the team.

Job Title: Head of Sales and Marketing (Interim) – Charity with Trading Arm
Location: Tamworth
Reports to: Director of Finance & Operations
Salary: 60k
Employment Type: Full-time, fixed-term contract for 1 year. Part-time applications will be considered

About Us:

nasen is a registered charity with a powerful mission to support and develop the workforce that operate in the Special Education Needs and Disabilities (SEND) sector of education. By ensuring the SEND workforce are fully equipped to meet the needs of learners with SEND, we create sustainable, positive change in the lives of children and young adults. Alongside our specialised SEND CPD training we offer for free, we also run a trading arm that generates vital income and directly supports our charitable endeavours. Our trading activities encompass sales of online CPD, accredited courses, consultancy, and statutory projects.

As we continue to grow and expand our reach, we are seeking an experienced and highly motivated Head of Sales and Marketing to lead and oversee the integrated marketing and sales strategies for both our charity initiatives and trading arm. This role is essential to advancing our revenue generation, building strong relationships with supporters, and amplifying our mission-driven goals. You will be pivotal in ensuring that our marketing campaigns and sales efforts work cohesively to enhance our reputation, grow our customer base, and increase revenue, all while maintaining alignment with our charitable values.

Position Overview:

The Head of Sales and Marketing will provide strategic leadership for all marketing and sales efforts across both the charity’s operations and its trading arm. You will be responsible for managing and executing a comprehensive strategy to boost visibility, increase revenue, and foster long-term engagement with both sponsors and customers. The role requires a blend of strategic thinking, sales expertise, and marketing creativity, with the ability to lead cross-functional teams, manage budgets, and integrate commercial goals with the charity’s mission.

As part of the senior leadership team, you will work closely with the Executive Leadership Team, Fundraising, Development, Education, and operations teams to shape the nasen’s public-facing presence. You will be instrumental in maximising our dual revenue streams: fundraising for our charitable programs via events, and sales from our trading activities.

Key Responsibilities:

1. Strategic Leadership & Integration

• Develop and implement an integrated sales and marketing strategy for both the charity’s mission-driven goals and its commercial activities. Ensure the strategy drives the growth of both revenue from trading and funds raised for the charity’s projects.
• Collaborate with senior leadership to set clear, actionable goals for both the charity’s impact and its trading arm’s performance, aligning these objectives with broader organisational priorities.
• Analyse market conditions and trends, including competitor analysis, to identify opportunities and optimise marketing efforts, ensuring we remain agile and responsive to market demands.
• Lead the development of annual marketing plans, considering key events, fundraising activity, the academic calendar, and product launches for the trading arm.
• Ensure that marketing campaigns reflect both the charitable mission and the commercial interests of the trading arm, maintaining a balance between profitability and mission-driven messaging.
• Design and execute a route to market strategy that integrates all the charity's revenue-generating and charitable activities, ensuring products/services reach the right target audiences through optimal channels.
• Evaluate sales channels and assess whether there are further opportunities for direct-to-consumer sales, commercial partnerships, e-commerce, or affiliate marketing models that could expand market reach for both charity donations and commercial sales.

2. Marketing and Brand Development

• Lead the overall brand strategy, ensuring consistency and alignment across the charity’s marketing, digital, and communications efforts, both for the charitable initiatives and the trading arm.
• Oversee the creation of compelling marketing collateral, including digital content, print materials, advertising, and promotional campaigns that resonate with both sponsors and customers.
• Guide the development of integrated marketing campaigns that incorporate both charity-related content and the trading arm’s product offerings, reinforcing the message of social good while promoting commercial activities.
• Supervise digital marketing efforts, including website optimisation (SEO), social media strategies, and email marketing, to increase traffic, raise awareness, and drive conversions for both donations and product sales.
• Enhance public relations efforts, cultivating strong relationships with media outlets to ensure positive press coverage of both the charity’s work and the trading activities.

3. Revenue Generation & Sales Strategy

• Develop and drive sales strategies for the charity’s trading arm, including pricing, promotions, customer segmentation, and cross-selling opportunities.
• Collaborate with the education team to create and market new product lines or services, ensuring they align with the charity’s values while meeting the needs and preferences of customers.
• Oversee the development and execution of sales funnels and customer acquisition strategies to increase conversion rates, sales volume, and customer retention.
• Implement loyalty and retention programs that encourage repeat purchases from customers of the trading arm and foster long-term engagement.
• Monitor sales performance, ensuring alignment with set targets, and provide timely adjustments to campaigns, product offerings, and pricing strategies to maximise revenue.
• Work with fundraising teams to ensure synergies between donation drives and trading promotions, leveraging the strength of both income sources.

4. Sponsor and Customer Engagement

• Develop effective strategies for sponsor stewardship, ensuring ongoing engagement with supporters through personalised communication, recognition programs, and impactful storytelling that ties the trading arm’s products to the charity’s mission.
• Utilise customer relationship management (CRM) systems to create tailored communication plans and deepen engagement with both sponsors and customers, encouraging more frequent and larger sponsorship or purchases.
• Foster a community of loyal supporters and customers, turning first-time buyers into repeat purchasers, and sponsors into long-term, committed advocates.
• Design campaigns that target both customers and sponsors, converting customers into sponsors by emphasising the positive social impact of their purchases, and vice versa.

5. Team Leadership and Development

• Lead a dynamic team of sales, marketing, and digital professionals, providing guidance, mentorship, and opportunities for professional development to ensure they reach their full potential.
• Foster a collaborative, high-performance culture within the marketing and sales teams, with a focus on creativity, accountability, and shared success.
• Manage and nurture relationships with external partners, agencies, and contractors to supplement the in-house team’s efforts and bring in specialised expertise as needed.
• Encourage continuous learning and innovation within the team, allowing for fresh marketing and sales techniques to be tested and implemented.
• Lead the recruitment and onboarding of new marketing team members as needed to scale efforts in line with the organisation’s growth.

6. Campaigns, Events, and Partnerships

• Plan and execute high impact fundraising campaigns, combining both digital and offline channels, including social media, email, PR, events, and influencer partnerships.
• Oversee the organisation of charity events, sales promotions, and product launches that raise awareness for the charity’s mission and drive sales.
• Identify and cultivate strategic partnerships with corporate sponsors, influencers, retail partners, and community organisations to extend reach and enhance fundraising opportunities.
• Develop marketing strategies for key seasonal and high-traffic events (e.g. Black Friday or January Sales), ensuring the charity and trading arm are both prominently featured.

7. Data Analytics and Performance Reporting

• Establish key performance indicators (KPIs) for both the marketing and sales efforts across the charity and trading arm, with a strong focus on return on investment (ROI) for campaigns and product sales.
• Regularly analyse marketing data, tracking performance across channels, evaluating campaign results, and identifying areas for improvement.
• Provide detailed monthly, quarterly, and annual reports to senior leadership, highlighting successes, challenges, and opportunities for future growth.
• Conduct customer and sponsor behaviour analysis, utilising insights to adjust marketing and sales strategies and improve targeting.

8. Budget Management

• Oversee the marketing and sales budget for both the charity and trading operations, ensuring that funds are allocated effectively to maximise both financial contribution and the nasen’s mission.
• Monitor expenditure to ensure all campaigns are delivered within budget, making recommendations where necessary and full analysis on ROI.

Qualifications:

Experience:

• At least 7-10 years of experience in a senior sales and marketing role, ideally with experience managing both non-profit and commercial sales efforts.
• Proven track record of successfully leading integrated marketing campaigns and driving revenue growth in both the charity and ecommerce sectors.
• Experience in developing and executing sales strategies, including pricing, product development, customer acquisition and retention.
• Knowledge of CRM systems, digital marketing platforms, and data analytics tools.
• Demonstrated success in leading cross-functional teams, managing external agencies, and collaborating with senior leadership to meet organisational goals.

Skills & Competencies:

• Strong understanding of brand development and the ability to create compelling narratives that combine social impact and commercial offerings.
• Sales-driven mindset with the ability to inspire teams to meet and exceed revenue targets.
• Expertise in digital marketing, including SEO, content marketing, and social media strategy.
• Exceptional communication skills, with experience in event management and media engagement.
• Ability to balance mission-driven goals with commercial objectives and maintain a clear, unified brand presence across all marketing channels.

Personal Attributes:

• Passion for social impact and a deep commitment to nasen’s mission.
• Highly creative, innovative, and forward-thinking with a keen understanding of both traditional and emerging marketing trends.
• Adaptable and results-oriented, able to work in a fast-paced, evolving environment and make data-driven decisions.
• Collaborative with strong interpersonal skills, able to build and maintain relationships with internal and external stakeholders.

Why Join Us?

• Make an impact by leading marketing efforts that support both our mission and our revenue-generating activities.
• Innovative and creative environment that allows you to shape the future of marketing and sales for a leading charity.
• Competitive salary and a benefits package that includes flexible working arrangements, enhanced pension contributions, and professional development opportunities.

If you are a strategic thinker with a passion for charity work, have the experience to lead both commercial and mission-driven marketing efforts, and thrive in a dynamic, fast-paced environment, we would love to hear from you.

Closing date: 7th April 2025.
Interviews are expected to take place the w/o 14th April.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

nasen is committed to diversity and inclusion. We encourage applicants from all backgrounds and communities to apply.

No agencies please.

About us:

The UK Cyber Security Council works to bring together stakeholders to build and drive engagement in the cyber security profession, through developing standards and ethical practice, demystifying career routes into the profession and promoting the profession.

In collaboration with multiple UK Government departments and the National Cyber Security Centre (NCSC) we develop, promote and oversee nationally recognised standards for cyber security, in support of the UK Government’s National Cyber Strategy to make the UK the safest place to live and work online.

The UK Cyber Security Council also offers organisational membership, which is open to all organisations that share an interest in promoting, supporting, and developing the cyber security profession.

About the role:

The Quality and Performance Manager will be responsible for cultivating a culture of excellence, emphasising high performance, quality, and compliance to exceed targets across the external licensed bodies. In this role, you will utilise your skills in stakeholder management, influence and coaching to enhance performance within the licensing area.

Your primary focus will involve collaborating with key stakeholders to ensure the seamless and efficient delivery of the professional registration process, tailored to meet the specific requirements of our users and participants. You will drive continuous improvement and promote best practices. A pivotal aspect of this position involves identifying performance challenges and effectively motivating and managing organisations and their teams to find solutions and elevate performance levels.

The ideal candidate will excel in building relationships and communication, maintaining productive cross-contractual and interdepartmental relationships with key stakeholders across different organisational levels to optimise performance.

Collaborating closely with external partners and the internal professionalisation and wider Council team, you will enhance and streamline performance by identifying, developing, and assisting in the implementation of innovative and impactful solutions. This role is centred around achieving results, requiring exceptional management and decision-making skills that can be applied to the intricate operations of complex licensed contracts.

To support these responsibilities, the role holder should possess knowledge and experience in reporting, analytics, data management, budgeting and enabling comprehensive and robust performance optimisation. Through ongoing performance analysis, you will provide guidance to licensed bodies to address and mitigate performance, quality, and compliance concerns while identifying key areas for improvement, ultimately establishing a proactive approach to managing performance related risks.

The role holder will need to work closely with the Head of Professionalisation to ensure updates, best practice and areas for improvement are communicated effectively and in an impactful way both internally and externally. It is expected that you will attend a range of external and internal events and initiatives to help raise the profile of and work of the Council, support pipeline growth and grow demand. 

Main Duties and Responsibilities

Quality

· Develop, implement, and manage quality practices that meet the requirements of the license, as well as requirements set by Government (NCSC and DSIT) to ensure that processes and procedures are compliant. 

· Manage and improve the quality framework that delivers an excellent standard of assessment, ensuring that the outcomes are exceeded and improving applicants’ experience. 

· Take a lead role in developing the Councils approach to understanding and measuring quality and outcomes through the whole professional registration process being administered by licensed bodies. Highlight areas of improvement, identify solutions and put plans in place,

· Develop a community where good practice can be shared. 

· Be responsible for ensuring all relevant individuals are added to the professional register in a timely manner and communicated to appropriately by all parties

· To manage the day-to-day relationship with external partners and stakeholders, deal with any queries in a timely manner. 

· Research, build and embed a feedback system to contribute to continuous improvement

· Work with the Director of Finance and Operations to ensure that payment structures are in place and undertake monthly reconciliation

· Ensure a robust moderation processes and plans are in place, work with the Technical Advisory Panel members and chairs to ensure members are aware of moderation support needs, complete them within agreed timescales and provide timely feedback to licensed bodies.

Performance

· Responsible for the performance management of contracts, ensuring internal and external reporting requirements are adhered to, KPI’s are set, managed and continuously reviewed and reported to LT.

· Oversee all renewal and extensions for client contracts, which will include financial and system performance based KPI’s, including the need to be accountable for the accuracy of financial tracking, cost control, overhead management, and invoicing. 

· Managing audit requirements in relation to the contracts, including preparing documentation, coordination, addressing findings and maintaining records.

· Working with various internal and external partners to identify and define solutions for complex issues, working with the appropriate stakeholders to design and implement positive outcomes.

· Work with the marketing and comms lead to ensure that Marketing and comms plans meet the requirements of the license, and that the Council strategy is aligned to support. 

· Work with the events and membership co-ordinator to highlight opportunities for collaboration with stakeholders and partners that will support Council strategic objectives. 

General Responsibilities

· Lead on workstream as guided by Head of Professionalisation and in collaboration with Professionalisation team members

· Manage key risks and follow escalation process when necessary

· Ensure there is cohesive and aligned work with colleagues within the organisation

· Maintain open and effective communication with internal and external colleagues

· Prepare status reports as required for the Head of Professionalisation

· Comply with data protection legislation and act responsibly on matters of data disclosure both internally and to third parties

· Represent the Council in stakeholder meetings and external events

· Represent the Council in a professional manner and to act at all times in a manner which will not damage its reputation.

· Work from a positive, growth mindset to solve issues and problems that may arise and to adhere to the organisation values

· Carry out such tasks as the COO/Head of Professionalisation may from time to time deem necessary for the effective and efficient functioning of the Council

Person Specification:

Essential:

Experience

• Experience with self-assessment process and Quality Improvement plans
• Experience of creating cultures that embody positive change, continuous improvement and equality
• Experience of managing a supply chain including setting and achieving KPIs and contract conformance
• Management experience and understanding of contractual and performance management with the ability to deliver results
• Experience of successfully delivering an outcome-based contract
• Experience of driving performance, identifying areas of concern and implementing projects for performance improvement

Skills, knowledge and qualifications

• Clear understanding of the purpose of professional registration and associated processes
• Strong interpersonal skills, ability to negotiate and influence a wide range of stakeholders
• Excellent communication skills with the ability to communicate clearly and effectively
• Ability to analyse a range of data from a range of sources to develop insights and support decisions
• Ability to respond quickly in a fast-moving environment, and make key decisions aligned to business goal

Personal Attributes & Approach

• Commitment to a registrant-centred approach
• Confident, positive and hard-working team player – happy to go above and beyond
• Ability to work flexibly within changing priorities and a capacity to be adaptable as required to deliver completed tasks to set deadlines
• Excellent IT and digital skills including Microsoft 365
• Ability to work on own initiative, as well as in consultation and negotiation with senior managers and other stakeholders as required
• Commitment, determination and resiliency

Desirable:

· Relevant QCF Assessor Qualification – e.g. D32/D33/A1/CAVA/TAQA Assessor

· Relevant Internal Verifier/Internal Quality Assurer qualification – e.g. D34/V1

· Previous audit experience

· Demonstrated success in producing efficiencies/increased outcomes against target

· Significant operational management experience

Next Steps

Deadline for application: Friday 28th March 5pm

Interviews: w/c 7th April or w/c 21st April

Start date: As soon as possible