Operations manager jobs in kingston upon thames, surrey
About the role
This is a unique opportunity to play a pivotal role at the heart of SSAFA supporting our Chief Executive Officer (CEO) in leading the organisation.
As Chief of Staff, you will act as a strategic partner and trusted advisor to the CEO, bridging operational delivery with strategic oversight. You will coordinate cross-organisational priorities, ensuring effective communication, accountability, and decision-making across directorates.
Working with senior colleagues, you will provide high-level executive and operational support, represent the CEO when required, and maintain oversight of key organisational initiatives. This role is essential in enabling the CEO to focus on strategic leadership, while you ensure the smooth running of business functions and act as a trusted liaison across the organisation.
About the team
You’ll be working at the centre of SSAFA, reporting directly to the CEO and working closely with the COO and CEO's Executive Assistant. The role is highly collaborative, requiring strong relationships across the Senior Management Team and all directorates. You will be part of a leadership environment that values trust, open communication, and shared accountability, ensuring the organisation delivers effectively.
About you
You will be an experienced leader with strong communication and influencing skills, able to build trust and foster collaboration across teams. With sound judgment and the confidence to make decisions within delegated authority, you will act with professionalism and discretion on behalf of the CEO.
Organised and strategic, you will bring excellent project management skills, digital agility, and the ability to balance competing priorities. Analytical and solutions-focused, you will thrive in a fast-paced environment and share SSAFA’s values and commitment to supporting the Armed Forces community.
About SSAFA
SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2024 our trained teams of volunteers and employees helped more than 54,000 people, including veterans, serving personnel (regulars and reserves) and their families.
SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.
Diversity and Inclusion at SSAFA
SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.
No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
Closing date: Midnight on 21 October 2025. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.
Interviews: W/C 03 November 2025
Our vision A society in which the Armed Forces, veterans and their families can thrive.

Volunteering and Community Engagement Manager
Salary: £35,000
Full time annual leave entitlement is 28 days per annum
Are you a dynamic individual who can develop, lead and grow our volunteering and community engagement work in Surrey? Do you thrive on working with people, helping to empower them to use their skills and experiences to help others in the community? Can you make a difference at a local Surrey charity?
We are seeking a hard-working, driven and flexible individual to develop, lead and grow our volunteering and community engagement team to raise awareness and increase engagement locally of our vital work.
What you’ll be doing:
¨ Be an effective manager, line managing our Volunteering and Community Engagement teams with passion, creativity and purpose.
¨ Working with local partner organisations, building relationships whilst exploring possible funding/joint working/event opportunities, and supporting the teams to make sure they are best placed to have the biggest impact for the people we enable and empower.
¨ Develop and maintain strategic community engagement relationships across the county, in collaboration with Senior Managers, including those with Local Area Committees (LAC)/Neighbourhood Area Committees, and with the Voluntary, Community and Social Enterprise sector infrastructure organisation in each area (for example, Voluntary Action Surrey East) as well as those working across the county including Surrey Community Action, Surrey Youth Focus, Surrey Minority Ethnic Forum, and Surrey Coalition of Disabled People.
¨ Organise and facilitate our Breaking Down Barriers Workshops, and other similar initiatives inspiring change and inclusion across Surrey.
¨ Drive forward our volunteering and engagement strategies—shaping policies, streamlining processes, and ensuring our work reflects best practice and legislation.
¨ Working with colleagues in other teams to create a culture where community engagement is at the heart of everything we do.
¨ Using innovation and creativity to design and deliver new projects focussed on community engagement, and maximising community participation for those we support.
¨ Promoting and demonstrating a strengths-based, asset based community development approach, to ensure the people we support have the opportunities to be involved in all aspects of our work and in the community.
¨ Ability to work flexibly according to the business need, which will include organising and attending community engagement events during the evening and at weekends.
We’re seeking someone who has the following skills:
- Direct experience of line managing a team of staff and providing team leadership
- Relevant experience in the management of a volunteering programme, or extensive experience of directly managing volunteers with the ability to step up into this role
- Knowledge and understanding of volunteering best practice, strategy and policy
- Demonstrable experience of community engagement projects, working directly with beneficiaries and in building relationships with partner organisations
- Planning and organisational skills, including ability to plan, prioritise and deliver a complex workload
- Strong presentation skills, sufficient to deliver engaging training to staff and volunteers
- Strong communication skills – verbal and written, and ability to relate well to people from all backgrounds
- Experience using Microsoft Office and confident in using a database
- Understanding of data protection requirements and confidentiality
- Able to champion the role and contribution of volunteers
- Ability to engage and influence colleagues
What we offer:
- Salary: £35,000 plus 28 days holiday (plus bank holidays).
- Pension: We match contributions up to 6%.
- Wellbeing: Annual flu vaccination, eye tests, and contributions towards work-related glasses.
- Development: Ongoing training tailored to your role and career growth.
- A supportive, inclusive culture where your ideas and leadership will directly shape the future of volunteering and community engagement in Surrey.
Join us and be part of a team that changes lives every day.
Sensory Services by Sight for Surrey has been established for over 100 years. We enable and empower people who are Deaf, hard of hearing, blind, partially sighted, and deafblind to overcome barriers to be as independent as possible and thrive in their communities. We are a countywide charity based in Fetcham, near Leatherhead.
Support & enable people who are Deaf, hard of hearing, blind, partially sighted & deafblind to lead independent lives.

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Sense International are currently recruiting for a Senior Trusts and Fundraising Manager to join their Fundraising team. This 10 month fixed term opportunity will work on hybrid basis from our office in King's Cross, London, working 37.5 hours per week.
The successful candidate will lead in the strategic development and implementation of an ambitious Trusts and Foundations and Corporate fundraising strategy for Sense International that supports income growth and ensures that we deepen our relationships with existing and proactively engage new Trusts and Foundations as well as Corporate partnerships.
Sense International’s Trusts and Foundations income has grown by over 200% in the last 2 years and this role continues to be integral to our success. Due to the proximity you have to our projects and county teams you will witness first-hand how your work directly impacts the lives of children and young people with deafblindness.
You will also manage a Fundraising Officer that will support in building the Trusts and Foundations portfolio and in particular the newly developing corporate foundations strategy.
Key Responsibilities
- To develop and implement an effective Trusts and Foundations and Corporate fundraising strategy for Sense International as well as yearly operational plans to ensure future income growth.
- To lead on new business leading on focusing on medium to large donors (£100k+) and build strategic relationships that go beyond a simple financial transaction but create long term partnerships.
- Bring together concepts that are innovative and compelling for a trust and corporate audience, working alongside our country teams to support in the development.
- To manage and implement a programme of high quality proposals to Trusts and Foundations and Corporates that are aligned with Sense International’s funding priorities with the aim to secure large multi-year gifts of £100+.
- Provide line management to the Fundraising Officer providing clear and targeted support and development, responsible for managing the wider portfolio of corporate and challenge events, small fundraising appeals and mailings to mid value donors, trusts and corporates.
- To communicate Sense International’s vision and our work on the ground (both verbally and in writing) in a persuasive and knowledgeable manner preparing well targeted proposals, pitches and reports.
- To involve the Sense International Trustees and Executive Team in the process of building relationships with Trusts and Foundations and Corporates and exploring networks to help with new approaches.
- Support in building a Change Makers Circle to include our high value trusts and foundations and corporate partners.
Key skills and experience
- In-depth experience of trusts and foundations fundraising and knowledge of best practise fundraising techniques.
- Experience in identifying and researching trusts and foundations that have the potential to support a specific cause.
- Experience of building excellent senior relationships with trusts and foundations producing cultivation and stewardship plans for new and existing supporters respectively.
- Experience of working with senior Trustees and Executive Team to explore networks to help with new approaches.
- Experience in setting and managing budgets including reforecasting and reporting against targets.
- Excellent verbal and written communication skills with the ability to communicate passionately and persuasively while communicating complex information in an accessible and convincing format.
- Willing and able to travel internationally to visit programmes and conduct donor visits.
For a full job description and person specification, please see the link on the left hand side of the page.
About Sense International
Sense International is the only international non-governmental organisation dedicated to supporting people with deafblindness and their families around the world. Sense International supports programmes in Kenya, Tanzania, Uganda, Romania, Peru, India, Bangladesh, and Nepal.
The Sense International team provides strategic leadership to the Sense International global family and supports global programmes and fundraising in addition to day-to-day support on operations including finance and human resources. Additionally, the Director of Sense International is line manager to the Regional Director of East Africa, who overseas programmes and operations in Kenya, Uganda and Tanzania and she also line manages the Director of Sense International Romania and the Director of Sense International Peru. The Director of Sense International also sits on the boards of Sense International Kenya, Sense International Uganda, Sense International Tanzania, Sense International Romania and Sense International Peru.
To apply
Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly. We would recommend that you read the job description and person specification before applying.
Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.
No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.
Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependent on the nature of the role.
For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential. We welcome applications from talented people from all sections of the community who share our values and belief that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
An exciting opportunity has arisen for a Finance Manager to join a large Public Sector Body on a 1 year FTC. The postholder will be overseeing the financial management team and overseeing the full budgeting and forecasting process. This role will involve working closely with budget holders to ensure a smooth operation of the financial management function as well as managing a team of qualified Accountants.
Key Responsibilities:
- Management of the Financial Management Team
- Managing the production of monthly and quarterly management accounting information to a variety of audiences, both regional and national
- Ensuring that budget holders receive and understand financial, economic and resource information necessary to fulfil their own responsibilities
- Management of the production of the annual statutory accounts
- Responsibility for IT training within Finance and the coordination of upgrades to the Finance system
- Assisting the Financial Controller in strategic support and planning
- Assisting the coordination of the long-term financial planning exercise and budget cycle
- Assisting in the development of business financial processes and ensuring they are regularly maintained
- Where appropriate assisting at a detailed level in developments to the Finance System
- Manage and motivate a team of high performing qualified accountants
- Undertaking any other duties relevant to the key tasks and responsibilities identified by the Financial Controller
Ideal Candidate Profile:
- Fully qualified Accountant (ACA, ACCA, CIMA,)
- Experience in a large complex public sector / not for profit Organisation
- Extensive management accounting and finance business partnering experience
- Experience of financial accounting in a large, complex Organisation
Location: Central London,
Day Rate: £66,000 - £67,000 per annum + excellent benefits
Hours: Full-time, 35 hours per week
Length: 1 year FTC with chance to move to permanent
This vacancy is being actively shortlisted, so early applications are encouraged. We are an equal opportunities employer and welcome
Team: Night Shelters
Location: On-site at Glass Door Night shelter venues in the boroughs of Kensington & Chelsea, Hammersmith and Fulham or Wandsworth
Duration: 1 November 2025 to April 2026
Reporting to: Service Manager – Night Shelters
Shifts available: 5:00pm to 10:00pm
Job Purpose
As a Night Shelter Manager, you’ll be the lead staff member for your shift, overseeing the safe and smooth running of one of Glass Door’s seasonal night shelters between November and April.
You’ll work alongside Overnight Homeless Shelter Workers and volunteers on your shift to make sure the shelter is a welcoming, safe, and respectful place for up to 35 guests. Your role is to set the tone for the night: briefing the team before opening, welcoming and inducting new guests, explaining our shelter guidelines, and ensuring everyone knows their responsibilities. You’ll be the first point of contact for any issues during your shift, whether that’s supporting someone in distress, addressing concerns or responding to challenging behaviour.
You’ll also ensure shelter procedures are followed, keep accurate records of attendance and incidents, and maintain clear communication with the casework team so they can follow up with guests. Alongside leading operations, you’ll actively work with guests, volunteers, and colleagues to create a friendly and supportive environment where everyone is treated with dignity.
This role is ideal for someone who can remain calm under pressure, lead a small team confidently, and is committed to supporting people as they work towards ending their homelessness; all while making sure the night shelter runs smoothly from start to finish.
Job Description
As the lead staff member for your shift, you’ll be responsible for the smooth and safe running of the shelter during your working hours. You’ll work closely with Overnight Homeless Shelter Workers and volunteers, setting the tone for the night and making sure everything runs to plan.
Your main responsibilities will include:
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Leading the shift – Oversee the running of the shelter during your shift, making sure guests, staff, and volunteers are safe and supported.
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Briefing the team – Hold a short briefing before opening to make sure everyone understands their roles and responsibilities for the night.
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Welcoming guests – Greet guests warmly, induct new arrivals by explaining shelter guidelines and behaviour expectations, and answer any questions they have.
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Supporting volunteers – Guide and support the volunteer team, working closely with Volunteer Coordinators to make sure their time is well organised and meaningful.
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Monitoring wellbeing – Keep an eye on guest welfare throughout the shift, offering support when needed.
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Responding to issues – Manage any situations that arise, from emotional distress to challenging behaviour or medical emergencies, and call emergency services if necessary. Training will be provided.
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Overseeing safety and security – Take responsibility for the overall safety and security of the shelter during your shift, ensuring guests, staff, and volunteers are safe and supported at all times.
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Following procedures – Help make sure the shelter’s policies and procedures are understood and put into practice during the shift.
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Shift handover – Provide a clear handover at the end of your shift so the overnight team has all the information they need.
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Shelter van – Drive the van from its parking location to the shelter at the start of the shift, keep it tidy, and carry out basic stock checks before departure, reporting any shortages for restocking.
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Keeping accurate records – Record attendance, incidents, and observations using our iPad-based In-Form system so colleagues have up-to-date information.
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Working with the casework team – Share relevant information about guests’ welfare and needs to support follow-up work.
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Supporting practical needs – Assist the casework team with practical tasks related to guests’ day-to-day needs as requested.
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Attending meetings and training – Join monthly shelter meetings and other training or team sessions as required.
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Supervision meetings – Take part in regular supervision meetings with the Service Manager.
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Pitching in where needed – From time to time, take on other reasonable tasks to help the shelter run smoothly.
Person Specification
Essential:
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A valid manual driving licence and be willing to drive the Glass Door van.
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Experience working with people experiencing homelessness or other vulnerable groups.
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A genuine commitment to providing a high standard of service and treating everyone with respect, kindness, and dignity.
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The ability to lead a small team confidently, including during challenging or fast-changing situations, while keeping a calm and professional approach.
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Confidence in handling challenging behaviour calmly and respectfully.
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Strong written and verbal communications skills.
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The ability to carry out manual handling tasks, such as moving supplies and equipment.
Desirable:
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The ability to speak another language, for example Arabic, Tigrinya, Amharic, Polish, Spanish, French, or Russian.
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A lived experience of homelessness.
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An understanding of, and commitment to, trauma-informed care.
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Relevant training such as first aid, fire safety, conflict de-escalation, or Mental Health First Aid.
Other
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Employment is subject to a satisfactory enhanced DBS check for adults.
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You’ll be expected to follow Glass Door’s safeguarding policies and procedures.
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A commitment to equality, diversity, and inclusion in all aspects of your work.
We value diversity, promote equality and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness.
The client requests no contact from agencies or media sales.
About you
Do you want to use your skills to make it possible for people with myeloma, an incurable blood cancer, to live longer and better lives?
Myeloma UK is looking for a motivated and engaging Support Services Manager to join our Lived Experience & Clinical Practice directorate.
As we broaden our reach and enhance our service offerings, we're seeking an inspiring and forward-thinking leader to guide our team through this exciting phase of growth. The ideal candidate will energise and empower others, thrive in an agile environment, and bring exceptional change management expertise to drive transformation
You will have experience in communicating with and delivering information sensitively to those living with or affected by health conditions. You must be able to convey complex information in layman's terms and deliver information over the telephone and/or in writing. Empathy and sensitivity are required to work closely with people affected by myeloma.
You will have excellent organisational, communication and IT skills with the ability to manage a wide range of tasks together with line management experience. You need to be self-motivated and committed to making a difference, with a willingness to attend Myeloma UK meetings and events and work outside office hours as and when required
Experience working in haematology or oncology nursing, clinical research or healthcare background and experience of Helplines Partnership accreditation would be beneficial but not essential.
About the role
As Support Services Manager you will support the Lead Myeloma Information Specialist, the Peer Service Co-ordinator and Support Group Co-ordinator to deliver their respective services. In addition, you will deliver personalised, empathetic, and accessible information and support to service users affected by myeloma and its related conditions (such as AL amyloidosis, smouldering myeloma, and MGUS).
You will need to work towards being an internal expert on myeloma, keeping aware of research and clinical developments, current opinions, guidelines and other initiatives in the field of myeloma and related conditions, including the pipeline of myeloma drugs.
As part of the role, you will monitor impact and ensure all services are running in accordance with Service Guidelines, including leading the submission to the Helplines Partnership for re-accreditation as required. You will lead the team in service improvements and new initiatives, working with colleagues from across the organisation to drive impactful changes.
About us
Myeloma UK is the only UK charity focused on myeloma and its related conditions. We provide support and influence access to treatments, while researching a cure. Thanks to life-extending treatments and support, today many people affected by myeloma are able to live longer and to live well. Together, we support, so no one faces myeloma alone.
We are committed to bringing together the best and brightest people to help us ensure that every patient has an empowered present and a hopeful future.
Our ultimate goal is to find a cure and make myeloma history. Until then, our mission is to help every patient live well with myeloma for as long as possible. We are committed to diagnosing myeloma earlier, discovering and sharing knowledge, transforming the patient experience and influencing positive change in care.
Our culture
Wellbeing and staff engagement are at the heart of our culture. We offer our employees a range of benefits including a pension salary exchange scheme, flexitime, flexible working from home with hub-based office working, health plan, employee assistance plan and holiday purchase scheme and we are committed to providing learning and development opportunities for all our employees.
How to apply
If you think you would be a great fit for this role, get in touch and tell us more about yourself by sending the following:
1. A cover letter telling us more about you and what you think makes you a good fit for this role
2. A CV that sets out your career history, with key responsibilities and achievements
Applications close on 9am 21 October 2025 and interviews will be held on 30 & 31 October 2025.
Myeloma UK is an equal opportunities employer and always welcomes applications from suitably qualified and eligible candidates regardless of:
· sex
· race
· disability
· age
· sexual orientation
· gender reassignment
· religion or belief, marital status, or pregnancy and maternity
Please note, you will be asked to provide evidence of your eligibility to work in the UK prior to interview selection.
The client requests no contact from agencies or media sales.
The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.
IRC UK
IRC UK is part of the IRC global network, which has its global headquarters in New York. Our team in the UK works to raise profile, deliver policy and practice change, and increase funding to help restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. Since 2021, IRC UK has also provided integration services directly to refugees in England.
In Europe, the IRC also has offices in Berlin, Bonn, Brussels, Geneva and Stockholm.
The Purpose of the Role
The External Relations (ER) department includes private fundraising, marketing & communications and advocacy. ER’s goal is to mobilize external audiences to raise funding to meet core organization needs deliver programs that support our clients to recover and gain control of their lives; influence policy changes to improve outcomes for our clients; and build and grow our global brand.
The Strategy & Planning (S&P) team is responsible for supporting ER to advance our ambitious global strategy, driving impact and strategic change. The S&P team works with leadership to (1) define ER’s strategic goals and associated plans, (2) monitor progress towards them, and (3) lead strategic projects that address barriers or pursue opportunities to advance our ER strategy. Examples of strategic projects include facilitating decision making on when to enter new fundraising markets; building an operating model for collaborative fundraising at the local and global level; improving processes to strengthen the donor experience and financial accounting.
The Senior Strategy Manager will be expected to lead large, complex strategic projects, developing solutions that solve complex problems and delivering high quality results at a fast pace, in partnership with senior global leaders. This role requires a high level of personal initiative, strong interpersonal skills, sharp problem-solving skills, the ability to think creatively, and the desire to work in a multicultural, dynamic environment.
Key Working Relationships
- Business Operations and Analytics team, inclusive of Strategy & Planning, Financial Planning & Analysis, Global Donations Operations, Prospect Research & Management, and Analytics teams
- ER Leadership Team
- ER Department Leads
Key Accountabilities
Project Leadership and Problem Solving
• Lead large, complex strategic projects, with minimal supervision
• Use strategic and critical thinking to quickly structure ambiguous problems, facilitate collaborative problem-solving, and rapidly iterate towards evidence-based solutions
• Lead cross-functional project teams, including structuring the work across the project team, sharpening quality of work, and managing and coaching team members
Stakeholder Engagement and Collaboration
• Collaborate closely with global senior leaders, building trusted relationships, serving as thought partner, making recommendations that account for their needs, and influencing them to act
• Promote a positive, collaborative, and efficient working environment where colleagues enjoy working with each other, and feel inspired to grow and develop in new ways
Analysis & Insight
• Structure and conduct rigorous quantitative and qualitative analyses, including stakeholder interviews to gather needs, concerns and perspectives
• Generate actionable insights and recommendations, informed by analysis, best practices, and an understanding of the IRC and the challenges and opportunities we face
Communication & Delivery
• Produce high-quality deliverables (often PowerPoint decks, memos, and analysis) with little re-work required
• Confidently present analysis and recommendations to global leaders to facilitate decision-making and alignment
Person Specification
Skills, Knowledge and Qualifications:
• Demonstrated ability to lead large, complex strategic projects; solution-oriented and able to drive results independently**
• Demonstrated ability to work effectively with stakeholders at all levels, especially senior leadership, and navigate difficult discussions**
• Strong analytical skills – analyze, interpret, and translate quantitative and qualitative data into actionable insights**
• Excellent verbal and written communication skills – communications are clear, concise and tailored to the relevant audience**
• Strong organizational and time-management skills – proven ability to prioritize against simultaneous demands and deliver at a fast pace
• Highly collaborative and effective in a dynamic, cross-functional global team structure
• Adaptable; respond enthusiastically and positively to ambiguity
• Highly proficient in Microsoft Office suite, especially PowerPoint and Excel
Experience:
• Demonstrable experience (7-10 years) in a strategy, consulting, or business transformation role, with a track record of high performance.
• Experience in running large-scale, cross-functional projects that solve complex organizational problems and implement strategic change
• Experience partnering with senior and executive leadership as a strategic advisor, shaping key decisions and enabling leaders to effectively influence and drive strategy
All Ways Network (AWN) is a thriving UK-based charity that supports small, Muslim-led not-for-profits, specifically those with an annual income of £1 million or less, working across diverse communities in the UK. With a bold vision for equity and representation, AWN champions the infrastructure, voice, and sustainability of grassroots Muslim initiatives, aiming to reshape the landscape of civil society through inclusive collaboration and community-led solutions.
As an entrepreneurial and visionary CEO, you'll guide AWN to achieve its charitable goals and steward its growth as it scales. Working closely with our Board of Trustees, you will develop and deliver the charity’s strategic plans, manage operations, and build strong relationships with stakeholders. You'll play a pivotal part in leading the organisation and overseeing its day-to-day functions, while fostering a supportive and productive environment for staff.
This is an exciting time to join us, as AWN will commence a 4-day work week (32hrs) pilot for 6-9 months on commencement of the role. With our highly supportive Board, this opportunity is suitable for both established leaders and those ready to step up.
We’re actively seeking to deepen connections alongside our current engagement with South Asian communities, to actively reach African, Middle Eastern, South East Asian, and other Muslim communities contributing to the rich tapestry of the UK charity landscape. We welcome applications from all backgrounds, provided the candidate brings a strong understanding of and empathy for Muslim communities.
Key Responsibilities
Leadership & Operations
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Oversee daily operations, ensuring smooth running of all charity functions.
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Manage and lead a growing team, providing support and guidance.
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Lead recruitment, staff development, and HR management in collaboration with the Board.
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Ensure compliance with internal policies and manage organisational risks.
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Develop and monitor operational systems to track progress and outcomes of key initiatives.
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Foster a positive and growth-oriented work environment, helping staff realise their potential.
Board Collaboration & Strategic Planning
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Work closely with the Board to implement AWN’s strategic and operational plans.
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Assist with budget management, resource allocation, fundraising, and grant management.
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Take charge of the Annual Report and related documentation, ensuring compliance with Charity Commission requirements.
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Support the Board in maintaining effective governance, including updating key policy documents (e.g. risk register).
External Representation & Stakeholder Engagement
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Represent AWN at stakeholder and partnership meetings, building and maintaining key relationships aligned with strategic goals.
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Support the team in managing partnerships and providing strategic advice on project delivery.
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Attend relevant events outside office hours and on weekends when necessary.
AWN is looking for:
Essential
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Strong organisational and independent time management skills, with the ability to manage multiple priorities.
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Proven experience in operations management, with a track record of improving processes and productivity.
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The ability to work with and report to the Board of Trustees, including governance and strategic planning, alongside familiarity with charity legislation, guidelines, and best practices.
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Experience with grant-making, funding, and resource allocation.
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Experience in building relationships with internal and external stakeholders.
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Confidence in public speaking and representing AWN at external events.
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Ability to support staff development and align team goals with AWN’s strategic vision.
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Strategic thinking, with clear communication of AWN’s vision.
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Knowledge of the Muslim community and their needs in the UK.
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Knowledge of GDPR, data protection, and the regulatory landscape for charities.
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Understanding of the not-for-profit sector, particularly Muslim-led charities.
Desirable
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Experience in managing remote teams effectively.
How to Apply
We are partnering with Doing Good Recruitment on this appointment. If you require any adjustments to the recruitment process, please do let them know; we’re committed to making this process inclusive and accessible.
AWN is committed to the highest standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community, regardless of age, disability, gender, race, religion, sexuality, or other protected characteristics, as well as socio-economic background. We understand that applicants may not always meet every criterion listed in the job description; if you meet most, we encourage you to apply.
To help us monitor how we’re doing and identify any barriers in our recruitment process, we invite all applicants to complete the Equal Opportunities Monitoring form found on Doing Good Recruitment’s application page
The client requests no contact from agencies or media sales.
Night Shelter Manager
Glass Door Homeless Charity
London, Greater London (On-site)
£19.90 per hour
Part-time (Daily shifts - 5pm to 10pm )
Contract (Six months)
How to apply
Job description
Team: Night Shelters
Location: On-site at Glass Door Night shelter venues in the boroughs of Kensington & Chelsea, Hammersmith and Fulham or Wandsworth
Duration: 1 November 2025 to April 2026
Reporting to: Service Manager – Night Shelters
Shifts available: 5:00pm to 10:00pm
Job Purpose
As a Night Shelter Manager, you’ll be the lead staff member for your shift, overseeing the safe and smooth running of one of Glass Door’s seasonal night shelters between November and April.
You’ll work alongside Overnight Homeless Shelter Workers and volunteers on your shift to make sure the shelter is a welcoming, safe, and respectful place for up to 35 guests. Your role is to set the tone for the night: briefing the team before opening, welcoming and inducting new guests, explaining our shelter guidelines, and ensuring everyone knows their responsibilities. You’ll be the first point of contact for any issues during your shift, whether that’s supporting someone in distress, addressing concerns or responding to challenging behaviour.
You’ll also ensure shelter procedures are followed, keep accurate records of attendance and incidents, and maintain clear communication with the casework team so they can follow up with guests. Alongside leading operations, you’ll actively work with guests, volunteers, and colleagues to create a friendly and supportive environment where everyone is treated with dignity.
This role is ideal for someone who can remain calm under pressure, lead a small team confidently, and is committed to supporting people as they work towards ending their homelessness; all while making sure the night shelter runs smoothly from start to finish.
Job Description
As the lead staff member for your shift, you’ll be responsible for the smooth and safe running of the shelter during your working hours. You’ll work closely with Overnight Homeless Shelter Workers and volunteers, setting the tone for the night and making sure everything runs to plan.
Your main responsibilities will include:
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Leading the shift – Oversee the running of the shelter during your shift, making sure guests, staff, and volunteers are safe and supported.
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Briefing the team – Hold a short briefing before opening to make sure everyone understands their roles and responsibilities for the night.
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Welcoming guests – Greet guests warmly, induct new arrivals by explaining shelter guidelines and behaviour expectations, and answer any questions they have.
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Supporting volunteers – Guide and support the volunteer team, working closely with Volunteer Coordinators to make sure their time is well organised and meaningful.
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Monitoring wellbeing – Keep an eye on guest welfare throughout the shift, offering support when needed.
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Responding to issues – Manage any situations that arise, from emotional distress to challenging behaviour or medical emergencies, and call emergency services if necessary. Training will be provided.
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Overseeing safety and security – Take responsibility for the overall safety and security of the shelter during your shift, ensuring guests, staff, and volunteers are safe and supported at all times.
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Following procedures – Help make sure the shelter’s policies and procedures are understood and put into practice during the shift.
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Shift handover – Provide a clear handover at the end of your shift so the overnight team has all the information they need.
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Shelter van – Drive the van from its parking location to the shelter at the start of the shift, keep it tidy, and carry out basic stock checks before departure, reporting any shortages for restocking.
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Keeping accurate records – Record attendance, incidents, and observations using our iPad-based In-Form system so colleagues have up-to-date information.
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Working with the casework team – Share relevant information about guests’ welfare and needs to support follow-up work.
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Supporting practical needs – Assist the casework team with practical tasks related to guests’ day-to-day needs as requested.
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Attending meetings and training – Join monthly shelter meetings and other training or team sessions as required.
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Supervision meetings – Take part in regular supervision meetings with the Service Manager.
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Pitching in where needed – From time to time, take on other reasonable tasks to help the shelter run smoothly.
Person Specification
Essential:
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A valid manual driving licence and be willing to drive the Glass Door van.
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Experience working with people experiencing homelessness or other vulnerable groups.
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A genuine commitment to providing a high standard of service and treating everyone with respect, kindness, and dignity.
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The ability to lead a small team confidently, including during challenging or fast-changing situations, while keeping a calm and professional approach.
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Confidence in handling challenging behaviour calmly and respectfully.
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Strong written and verbal communications skills.
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The ability to carry out manual handling tasks, such as moving supplies and equipment.
Desirable:
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The ability to speak another language, for example Arabic, Tigrinya, Amharic, Polish, Spanish, French, or Russian.
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A lived experience of homelessness.
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An understanding of, and commitment to, trauma-informed care.
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Relevant training such as first aid, fire safety, conflict de-escalation, or Mental Health First Aid.
Other
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Employment is subject to a satisfactory enhanced DBS check for adults.
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You’ll be expected to follow Glass Door’s safeguarding policies and procedures.
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A commitment to equality, diversity, and inclusion in all aspects of your work.
We value diversity, promote equality and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness.
The client requests no contact from agencies or media sales.
Harris Hill is recruiting a Housing Officer on behalf of a respected housing charity. This is a fantastic opportunity to make a real difference, supporting residents to maintain their tenancies and enjoy safe, well-managed homes.
Location: Fulham, with travel across London sites
Contract: Fixed-term, 12 months
Salary: £37,315 per annum + benefits
The role:
- Manage lettings, allocations and voids
- Prevent and recover rent arrears
- Handle tenancy issues, including ASB casework
- Carry out inspections and tenancy management
- Work closely with residents to build strong communities
You will need:
- Housing management experience (local authority or housing association)
- Knowledge of allocations, arrears, tenancy enforcement and welfare benefits
- Strong communication and problem-solving skills
- A customer-focused approach and commitment to equality and inclusion
This is a fantastic opportunity to join a respected housing charity and make a tangible difference to the lives of people in need of safe and supportive housing.
If you’re motivated to make a difference and want to join a supportive team, please send your CV to .
Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Chief Operating Officer
Salary: Competitive
Location: London, WC2E 9AB
About Our Client
Our client is a registered charity on a mission to become the UK’s leading neurodiversity employment model. They help young adults with learning disabilities and autism gain the skills and experience they need to secure sustainable jobs through their training café in Covent Garden and specialist employment programmes. While they continue to fundraise, their goal is to be as self-sustainable as possible. They achieve this by running their café, delivering events, supplying wholesale coffee, offering DEI workshops, and constantly seeking creative ways to raise awareness of their cause and diversify revenue streams.
Summary of the Position
The Chief Operating Officer (COO) will act as the CEO’s strategic partner and trusted deputy, leading both the charitable programmes (training, neuro-inclusion, and employment support) and the trading operations (café, events, wholesale coffee, and partnerships).
This role combines operational leadership with commercial acumen, ensuring excellent programme delivery while also driving business growth, increasing sales, and shaping a commercial strategy that supports our client’s long-term sustainability. The COO will oversee finance, compliance, people and culture, and organisational development, while also building partnerships and identifying new opportunities for business development and income diversification. By fostering a high-performing, values-led culture and strengthening their internal foundations, the COO enables the CEO to focus on external growth, partnerships, and brand leadership, ensuring the organisation continues to expand its impact while remaining financially resilient.
Ideal Candidate
They are seeking a senior leader who:
- Has experience at Director/COO/Deputy CEO level within a charity, social enterprise, or purpose-driven business.
- Is commercially minded, with proven experience in growing business, driving sales, shaping commercial strategy, securing partnerships, and spotting opportunities for business development.
- Can demonstrate a track record of managing multi-disciplinary teams and senior managers.
- Brings knowledge of charity governance, safeguarding, HR, and regulatory compliance.
- Has significant financial management experience across both charitable and trading activities.
- Can translate strategy into clear operational plans and deliver tangible results.
- Thinks laterally and creatively to diversify revenue streams and amplify impact.
- Understands fundraising models and income diversification, with an entrepreneurial mindset for sustainable growth.
- Is resilient, hard-working, emotionally intelligent, kind and empathetic, courageous, warm, purpose-driven, and a strategic leader.
- Is committed to equality, diversity, and inclusion, with experience embedding a values-led culture.
Benefits:
- One Friday off a month (in addition to 30 annual leave days)
- Flexible working arrangements (2 days per week working from home)
- Complimentary beverages at the Café
- Free staff lunch
- Organised social events with learners and staff
- DBS enhanced check provided
- Safeguarding vulnerable adults course provided
- Monthly work coach session for six months
Top Responsibilities
As COO, you will:
- Act as the CEO’s deputy, providing leadership continuity and ensuring the effective running of the organisation.
- Lead and drive the day-to-day operations across both charitable programmes and commercial activities (café, events, wholesale coffee, and workshops), implementing our client’s strategy and ensuring organisational goals are met.
- Oversee all financial management, reserves, compliance, and risk across the organisation.
- Manage senior leaders and foster a positive, inclusive, and values-driven culture.
- Drive organisational growth by strengthening infrastructure, growing the team, diversifying income, and scaling impact.
- Build strong relationships with funders, employers, and stakeholders, while also bringing in potential partners to enhance both impact and sustainability, and ensuring CRM systems support engagement and growth.
Our Client’s Commitment
Our client is committed to diversity and inclusion in the workplace and encourages applications from all qualified candidates, regardless of background.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
ROLE OVERVIEW
This role offers the opportunity to lead and shape the entire volunteer experience at The Diana Award, from recruitment to recognition. The Volunteers Programme Manager will inspire and support volunteers, design and develop engaging training, and foster a strong community aligned with TDA’s mission. Focusing primarily on the Mentoring Programme, you will manage key partnerships with corporate volunteers while driving recruitment and retention strategies. Working closely with the programme delivery team, you’ll ensure volunteers are well-prepared and integrated into delivery, strengthening impact across all activities. Safeguarding young people is central to this role, ensuring volunteers are equipped to provide a safe and supportive environment. This is a fantastic opportunity to lead, grow, and celebrate a passionate volunteer community, making a lasting impact on young people and their communities.
JOB DESCRIPTION
Mentor Co-ordination (recruitment, onboarding, supervision and support)
- Collaborate with and support the Programme Delivery team to design and deliver bespoke training for mentors, both online and face-to-face.
- Lead on the recruitment, onboarding, and training of mentors, working with programme delivery team to deliver a seamless mentor journey.
- Partner with the MarComms team to coordinate communications with volunteering partners and mentors about online and face-to-face opportunities. Lead and coordinate the full mentor journey in collaboration with MarComms, including recruitment, onboarding, and training.
- Co-develop and uphold robust volunteer policies and procedures with Operations and HR, ensuring compliance with organisational standards and legislation (including safeguarding, child protection, risk management, health and safety, and data protection). Coordinate with HR on implementation, including DBS, right-to-work, and reference checks.
- Encourage best practice sharing across the volunteer community, fostering collaboration and peer learning.
- Lead on recognition and celebration of mentors, including national campaign days, showcasing their contribution to TDA’s work.
- Act as the key interface for external programme enquiries and represent TDA as an ambassador.
- Work in close partnership with Programme Facilitators to track attendance, engagement, and outcomes for mentors, ensuring reflective practice and continuous learning are embedded throughout the mentor journey.
- Act as the key support person for mentors and Programme Delivery staff, ensuring both groups feel equipped, valued, and able to deliver programme aims and outcomes
Cross-organisation working & sharing learning
- Work with the programme delivery team to design, deliver, and review programmes, ensuring best practice in mentor support during sessions and upskilling staff where needed.
- Lead mentor recruitment and retention strategies, creating diverse opportunities to keep mentors engaged and connected to TDA’s wider strategy.
- Collaborate with fundraising and corporate partners to develop and grow partnerships that strengthen mentor engagement and support TDA’s mission.
- Innovate mentor engagement by using technology to broaden opportunities, enhance communication, and ensure effective volunteer data management.
- Champion the role of mentors internally, ensuring staff understand and maximise their contribution to TDA’s impact and strategy.
General Safeguarding Duties
- Ensure robust safeguarding practice, including responding appropriately to concerns about young people or adults involved in the programme and maintaining accurate records in line with legal requirements and TDA’s safeguarding policies.
- Equip and support mentors on safeguarding, ensuring they understand policies and procedures through training and ongoing guidance.
- Maintain up-to-date knowledge of child protection, safeguarding, and abuse issues, applying new developments to strengthen practice across the programme.
EXPERIENCE
- Experience of volunteer management (experience working with corporate volunteers is a bonus)
- A proven track record in designing and delivering effective and engaging training to volunteers
- Knowledge and experience in safeguarding and child protection (or willingness to undertake training)
- Experience of writing clear, concise and engaging policies and procedures
- A demonstrable understanding of the role of youth work in contributing to positive outcomes for young people and different models of delivery
- Experience of building and managing relationships with a wide variety of stakeholders, including programme delivery team, external partners and funders
SKILLS
- Strategic and creative thinker, able to plan ahead, identify new opportunities, and write clear, engaging policies and procedures.
- Strong relationship builder, with experience managing diverse external stakeholders, including partners and funders, and inspiring commitment to TDA’s vision and values.
- Excellent communicator, with strong interpersonal, public speaking, and presentation skills, and the ability to produce clear written materials.
- Well-organised and detail-oriented, with proven ability to manage multiple priorities, work independently and collaboratively, and use IT systems (ideally including CRM).
- Knowledgeable and committed to youth work, understanding its role in positive outcomes for young people and championing meaningful youth participation and engagement.
- Dedicated to growth and development, with a commitment to self-learning and supporting others’ development.
PERSONAL QUALITIES
- Commitment to The Diana Award’s vision, values and mission
- Personal integrity and credibility
- Commitment to self-development
- Driven to achieve great results
- Ability to work well under pressure
OUR ORGANISATION
- The Diana Award is committed to anti-racism, social justice and building and developing a workforce which reflects the diversity of the young people we support. We are proud to be an equal opportunities employer that values and respects the people who work for us. We seek to ensure all job applications are treated fairly, with respect and without bias.
- We positively encourage applications from suitably experienced candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, marital status, or pregnancy and maternity.
- Every staff member has their own personal training and development budget, ability to work flexibly around core hours, access to our employee assistance programme 24/7, wellbeing initiatives, opportunities to connect, collaborate and celebrate with colleagues both in person and online, and much more.
- We are committed to safeguarding and promoting the welfare of all. This is a responsibility that is shared by all members of staff the successful candidate will be subject to an enhanced DBS or equivalent police check.
APPLICATION DETAILS
Application deadline: Wednesday 08 October 2025 at 11.00pm.
Shortlisted candidates will be invited to an interview to take place in our London office on Thursday 16 October.
Please reach out if you require any support with the application process or have questions about the role or the process.
Good luck with your application!
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Are you skilled at stewarding funder partnerships and unlocking new income streams to support impactful education work across the UK?
Want to play a key role in shaping the ambitious direction for a national charity that sees that all young people are equipped through citizenship and democratic education?
Young Citizens is a UK education charity on a mission to help children and young people thrive in their communities and society. For nearly forty years we’ve equipped young people with the knowledge, skills, and confidence to understand how democracy and society works, and how they can be a part of it. We’re a small, dynamic team working in each nation with a bold vision for the future. We have a well-loved set of digital lessons, tools and immersive programmes that primary and secondary schools come to each year to help deliver inspiring, quality citizenship education.
This is a newly created and pivotal role that will lead our approach to income generation and strategic growth. As Senior Business Development & Partnerships Manager, you’ll be responsible for identifying and developing new opportunities, particularly in corporate partnerships, trust fundraising, and strategic collaborations, while also shaping how we position and promote our offer.
You’ll work closely with the CEO and senior management team to drive forward our mission and build meaningful relationships with stakeholders across sectors.
Role snapshot:
- Lead the delivery and success of our bold income generation strategy
- Identify and secure new funding opportunities, with a focus on corporate partnerships and trusts/foundations
- Shape and promote Young Citizens’ offer and work for external audiences, enhancing visibility, advocacy and reach
- Build and manage high-value relationships with funders, partners, and collaborators
- Contribute to organisational strategy and planning as a key member of the senior management team
- Represent the charity externally, championing our work and impact
Who are we looking for?
We’re looking for a strategic and proactive senior leader with a proven track record in income generation and business development, ideally within the charity, education, or corporate responsibility sectors. This role requires a collaborative and entrepreneurial self-starter who can effectively manage and grow our existing network of funders, while also contributing to the development of our evolving business model.
You’ll bring:
- Significant experience in securing income from corporate partnerships and/or trusts and foundations
- Excellent relationship-building and stakeholder management skills, with the ability to quickly understand social impact areas and align them with funder priorities
- Strong communication skills, including the ability to write persuasive proposals and deliver compelling pitches
- A strategic mindset, with experience contributing to organisational planning and growth
- The ability to develop tailored business models and outreach campaigns with both speed and care
- A collaborative, confident approach and experience working at a senior level, including with CEOs or executive teams
- A team player mindset, interested in helping shape great organisational culture and performance
If you’re excited by the opportunity to shape a new role, influence strategy, and help grow a mission-driven organisation, we’d love to hear from you.
Benefits of working at Young Citizens
In addition to joining a small, friendly, and supportive team, we offer:
- Hybrid and flexible working options
- Enhanced employer pension contribution
- 28 days annual leave plus eight Bank Holidays
- Paid volunteering leave
- A day off for your birthday
- Employee assistance programme
- Enhanced sickness and maternity policies
- Season ticket loan
- The opportunity to make a real difference to children and young people across the UK
This is a hybrid role, requiring attendance at our St. Paul’s, London office for a minimum of 2 days per week. Candidates must be based within a reasonable commuting distance to London and have the existing right to work in the UK.
To learn more about the role and the application process, please refer to the job pack for full details.
As long as this advert is live, we are accepting applications.
To apply, please submit your CV along with a one-page cover letter outlining your interest in the role and how your experience aligns with the person specification. This will give you the best chance of being shortlisted.
Closing date: 12pm on Monday, 26th October 2025
Please note:
• Young Citizens is committed to safeguarding and promoting the welfare of children and young people, and we expect all staff and volunteers to share this commitment.
• Young Citizens welcomes applications from all qualified candidates regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
Young Citizens is a citizenship education charity that informs, equips and inspires children and young people across the UK to be active citizens.



The client requests no contact from agencies or media sales.
Tender is an arts charity working with children and young people to prevent domestic abuse and sexual violence through creative projects. Our programmes are safe, enjoyable, age-appropriate spaces where young people can engage with sensitive topics and “rehearse” for real-life scenarios. Participants are encouraged to be both consumers and producers of learning through script-work, role-play and creative media such as films and art. Throughout, we enable young people to explore their choices, rights and expectations in relationships and to recognise the early warning signs of abuse.
The Research & Impact Manager plays a vital role in our team, with a broad scope to get to the heart of, and tell the story of, our impact through quantitative and qualitative data. Your role is essential in providing insights and conclusions that critique and strengthen our theory of change and inform programme development. You will also increase our credibility with supporters through robustly-evidenced reporting, and inform the development of our policy and influencing work.
This is a role which encompasses both big picture thinking and detailed design and implementation. You will oversee monitoring and evaluation projects across Tender, engaging stakeholders within and outside the charity. You will also provide research-based advice and expertise to internal teams, using your insights to help inform and develop practice.
Your expertise will strengthen the impact we have on over 30,000 young people every year and play a crucial role in raising the funding needed to continue delivering this work.
Role Purpose
The main purposes of the Corporate Partnerships Officer role are:
- Managing the continually improving the digital systems to improve Tender’s monitoring and evaluation structures and procedures
- Leading the development and implementation of monitoring and evaluation frameworks and processes across Tender, with the support of the COO
- Distilling learning from Tender’s work and wider research into key insights to inform ongoing service improvement, new initiatives, policy work, profile-raising and income generation
- Conducting research into arts-based and other interventions to prevent violence against women and girls (VAWG) and applying insights to improve Tender’s work
Essential knowledge and experience
- Understanding of impact measurement and evaluation, applying appropriate and proportionate approaches, tools and methods to maximise learning at project and organisational level
- Understanding of quantitative and qualitative research techniques and comfortable using them to gather relevant data
- Understanding of the use of theories of change and outcomes frameworks
- Advanced proficiency in office and CRM software, in particular Excel, PowerPoint and Salesforce
- Advanced proficiency in Power BI
- Experience of data administration and analytics, sometimes from disjointed data sets, with the ability to produce high-quality outputs to clearly explain findings
- Experience of responding to and managing customer expectations, tailoring approach to the needs of the customer and developing new and innovative options
- Experience of building and maintaining successful relationships with diverse range of partners across corporate, public, and third sectors
The client requests no contact from agencies or media sales.
Family Support Manager - Thames Valley
£29,000 + Company Car and benefits (including 25 days annual leave and pension)
This post will cover the Thames Valley region.
Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.
About the role:
We are the Best Companies Top 100 mid-sized organisation and Top 20 Charity is looking to appoint a Family Support Manager to deliver a high-quality family support service as part of our Thames Valley Care Team.
Reporting to the Head of Care out of our Thames Valley team base and working in partnership with health, education and social care professionals, you will take responsibility for delivering a high quality family support service: and will act as the local Registered Manager for the Care Quality Commission, providing management and leadership to the team in relation to all safeguarding issues.
Having worked in a stressful and emotional environment within the community, you have a commitment to working in partnership with children, young people and their families, developing, monitoring and delivering service outcomes and building and maintaining successful professional partnerships to ensure the service is accessible to relevant families.
What we’re looking for:
· An experienced child health, education or social care professional - applications will be particularly welcome from those who understand the impact of family dynamics of having a child/young person with a life threatening or terminal illness and those who have worked in bereavement support.
· A poised and convincing communicator - you will maintain effective relationships with stakeholders including families, referrers, partners and other statutory, private and voluntary agencies.
· Practiced in child protection, information sharing and the rules around data protection - you lead by example, drawing on your own professional experience and working within established guidelines
· Comfortable with a changing environment - you will thrive working at a fast pace and controlling tasks form conception to completion and understand that quickly connecting with people is essential.
· A persuasive, inclusive approach to achieving goals quickly and correctly - with a warm and friendly working style.
· Strong networking skills and confident use of MS Office - educated to A-Level with a recognised childcare and management qualification (NVQ4 or equivalent).
What we offer:
We have a range of fantastic benefits that we offer our employees, including:
· Flexible working hours to balance home and working life
· Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand
· Company car for front line care posts
· 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)
· Time off in Lieu
· Access to the Blue Light Card Scheme, and other rewards and discounts
· Bike to work, season ticket loan and payroll giving schemes
· A recommend a friend recruitment bonus scheme
· Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year
· Pension scheme where we contribute 5% of your salary and you contribute at least 3%
· The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping
· Robust training and development programmes to support your learning and growth
If you’d like to find out more about these benefits and working with us, more information can also be found in our Candidate Pack.
As part of our learning and development Anne Harris skills development programme, we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be their best and feel a valued member of a high performing organisation.
Our Family Support Teams are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, counselling skills, introduction to play.
The programme aims to provide a building block for you to individually tailor your own learning and development needs.
About us:
Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.
How to apply:
Please complete an application form by visiting our website and applying online. Please disclose on your application form if you have used AI for any part of your job application.
Closing date: 29 October 2025
Interviews will take place at our Thames Valley Care Team office with the dates to be confirmed. We will only contact those applicants who have been successful.
There will be a requirement for flexible working and a full current driver’s licence to accommodate team and family need. An enhanced DBS disclosure will be required for this post.
Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.
Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds. We are a Best Companies One-Star rated organisation.