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Page 3 of 8
Remote
£24,500 - £29,500 per year
Full-time
Permanent or contract (6 Month Fixed Term Contract)
Job description

About the role

We are looking for a Helpline, Referral and Information Advocate to join our Contact Centre team. We are seeking applicants who have transferable skills, a willingness to learn and a desire to help those in need of support or already have an IAP City and Guilds Level 4.

About you

Desirably you will have some experience of working in advocacy, or providing welfare, supporting, or caring for Adults or young people who have support needs, ideally for those with a variety of communication needs, mental ill health, physical health issues, or barriers to accessing education and support.

You should have worked or volunteered in health, social care, welfare, support services, education or young person’s services, or advice and guidance.

How will you make a difference?

You will be responsible for ensuring the individual’s wishes, feelings, beliefs, needs, and values are met to create positive outcomes for the people you support.

You will support people to speak up for themselves and grow in confidence, equip them to understand and exercise their rights and options, and will assist them in the decision-making process relating to their care, treatment, and support.

You will work resourcefully and collaboratively with the individuals you support.  You’ll be creative in your approach to empower our clients by ensuring you meaningfully explain people’s options and rights to them.  You’ll support individuals to fully participate in decisions affecting them and will make sure they have their voices heard. 

Professional Development?

You will have plenty of opportunities to enhance your professional abilities and you will make a real difference every day. Advocates are expected to be willing to gain or to already hold the level 4 Independent Advocacy Practice Qualification with disciplines suitable for the role they work in.

Benefits

28 days annual leave plus bank holidays (pro-rata for part-time colleagues) rising to 30 days upon 5 years’ service

5% employer pension & minimum 3% employee contribution

Salary sacrifices pension scheme

Separate Life Assurance Cover (equivalent of two times your annual salary)

Staff discount scheme including retail discounts, entertainment, holidays, gym membership etc

24/7 Employee Assistance programme

Access to remote counselling service

Paid Disability Leave

Paid compassionate Leave

Home Working Allowance 

 

Support with continuous professional development

Access to Clifton Strengths Coaching for development 

Personal Development Plans

 

How are staff supported to work remotely?

VoiceAbility has a small number of offices. Employees including Team Leaders are homebased for Administration and meetings will be held online as well as in person in the relevant community.

When you need to travel for work, expenses will be paid (mileage or public transport costs). 

VoiceAbility offers the usual regular manager one to ones, Staff forums and communities of practice depending on role. Team meetings with a mix of virtual and in person approach.

Equality and Diversity 

VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential. 

VoiceAbility are a Disability Confident employer, any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview. If you need to apply in a different way, please see details on our vacancy page on our website

How to apply 

To apply for this role please follow the link to the vacancy on our website

Important Dates: 

Closing date for applications: 11pm on Wednesday 27th August

Don’t forget to read the person specification so you can tell us about yourself and how your skills, abilities and experiences match the criteria outlined in the person specification. 

We look forward to hearing from you. 

NB:  If you don't already hold the Independent Advocacy Practice qualification, and you are successful in your application, it is a requirement that you complete the core element within 12 months of commencing the training.  VoiceAbility will fund this training.  

Application resources
Posted by
VoiceAbility View profile Organisation type Registered Charity Company size 101 - 500
Posted on: 27 August 2025
Closing date: 27 August 2025 at 23:00
Tags: Administration, Advice / Information, Advocacy, Customer Service, Customer support, Database Management, Health / Medical, Helpline, Mental Health, Wellbeing

The client requests no contact from agencies or media sales.