Organisation Development Manager Jobs in Manchester, Greater Manchester

Service Manager

Do you want to make a difference every day? Do you want to contribute to change and improvement for those who need it? Do you have resilience and adaptability? Can you work effectively with a focus on customer service and care?

We have an exciting opportunity for a Specialist Service Manager (known internally as Project Leader) to lead the Anti-Social Behaviour Service team in Devon and Cornwall, working 37.5 hours a week.

Position: 5547 Specialist Service Manager (Project Leader)

Location: Homebased (Devon/Cornwall)

Hours: Full-time, 37.5 hours. Monday- Friday

Contract: Fixed Term until the 31st May 2025

Salary: £29,930 per annum (FTE £29,580 per annum plus £350 per annum Homeworking Allowance)

Closing Date: 24th May 2024. We reserve the right to close this vacancy early, if enough suitable applications are received to take forward to interview prior to the published closing date.

The Role

As a Project Lead for the ASB team you will be:

• Managing a small team of ASB caseworkers including performance management, monitoring and support
• Responsible for allocating cases within the team and analysing statistics and data in order to monitor daily caseloads against resources and look for trends/ pattern of behaviour
• Working with the Operations Manager to ensure delivery of the business plan and associated outcomes
• Responsible for capturing data and information to ensure the work of the team is outcome based and evidenced
• The subject matter expert for ASB within the service
• With key partners, developing mechanisms for identifying and referring those affected by ongoing and persistent ASB incidents and crimes, including those not engaged in criminal or civil law processes
• Completing DSO training to prioritise the safety of service users and ensure compliance with safeguarding policy
• Leading on delivery of training to local agencies, organisations and bodies to represent the service and increase knowledge and understanding of issues related to the ASB
• Contributing to and attending monitoring meetings with funders/commissioners and providing reporting when required
• Playing a lead role in developing VS’s ASB work at both local and national levels
• When the service requires, holding a small caseload providing high quality support to service users in line with VS policies and operating procedures.

The role is home-based within Devon and Cornwall and therefore is open to applicants who both live in this area and have access to an appropriately confidential space in which to work.  Regular travel within working hours will be expected across Devon and Cornwall to fulfil the role and travel expenses are paid.  Core service hours are between 9am – 5pm, with the expectation to flex to need where required, managed within flexible working arrangements.

About You

You will need:

• As this role involves regular travel across Devon and Cornwall and due to the location, a driving license and access to a vehicle is considered an essential requirement
• Experience of managing a team
• An understanding of confidentiality and safe working practice in accordance with safeguarding legislation, General Data Protection Regulation and other legal requirements
• Experience of effective delivery of services in the voluntary or statutory sector including complex case management and maintaining case management records
• The ability to build effective working relationships across internal and external stakeholders and work directly with in statutory, voluntary or multi agency settings
• High personal resilience to manage demands of working with ASB
• Competent IT and administrative skills including the use of Microsoft Office packages
• The ability to engage with vulnerable service users.

In Return…

Work for an organisation who believes in attracting and retaining the best people and offer a competitive rewards and benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Sick pay allowances, maternity and paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression.

About the Organisation

This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events.

The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Applicants are welcome from all communities and monitor the diversity of applicants to analyse if they are representative of the communities it serves in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of the commitment to the Race at Work Charter applicants are particularly welcome from BAME communities

You may have experience in areas such as Service Manager, Case Worker, Specialist Service Manager, Project Leader, Service.

Please note this role is being advertised by NFP People on behalf of our client.

Salary: £43,665 per annum

Hours: 37.5 hours per week

Come join our team working to help change the lives of some of the most vulnerable people in society. Ranked 2023 Q4 by Best Companies as the 8th best charity to work for in the UK, Medaille Trust is one of the UK’s leading charities in the fight against modern slavery. Our innovative model is based on three principles: Prevent, Protect and Pursue.  We are one of the UK’s largest providers of survivor services, with ten safehouses and six outreach hubs, staffed round the clock by specialist staff, working with more than 600 men, women and dependent children each year.  We work to raise awareness in the UK and to provide preventive work in source countries. Our Pursue work helps survivors to engage with police and within the legal system to seek justice and to secure convictions against their perpetrators.

As an Area Manager you will give leadership, direction and guidance to the staff of Medaille Trust to ensure the provision and development of a high quality service in line with the Trust’s Mission, Values and Strategy.

You will have a good understanding of the CQC framework relating to Modern Slavery and Human Trafficking.  You will carry out quarterly assurance audits in all safe houses ensuring any appropriate action is taken where necessary.

You will line manage, induct, mentor, coach and support Service Managers.  Additionally, you will ensure that any complaints, grievances and disciplinaries are investigated and responded to in an effective and timely manner in line with Medaille Policies.

Although the post is home based, the post holder will be expected to travel frequently to our safe houses within the South and London areas with some overnight stays.

You must have previous experience in a relevant sector or experience of working with adults that are vulnerable.  Experience of managing staff, carrying out line management, supervision and appraisals is essential.  Additionally, you must have experience of setting up Service User Engagement groups.

This is a challenging but important and rewarding job because our team members know they are working hard to help transform the lives of some of the most vulnerable people. In our December 2022 survey, 85% of our staff said they loved their job. We offer generous annual leave, as well as a day off for your birthday and an annual volunteering day.  We also offer an Employee Assistance Programme, and a staff benefits package.

For full details and how to apply please visit our website and complete an application form.

Closing Date: Monday, 20 May at 10 A.M.

Interview Date : TBC

This position is subject to a satisfactory Enhanced Disclosure & Barring Service check.

The ability to drive with a valid licence with use of own vehicle insured for business purposes is essential.

Do you have the commitment and values to make a real difference to the lives of older people with care needs? Are you passionate about empowering them to improve their quality of life, and supporting them to realise their hopes, dreams and aspirations?

Creative Support is a not-for-profit organisation which provides high-quality, person-centred support to people with physical disabilities, learning disabilities, mental health needs and dementia. The support we offer is tailored to the individual, and promotes their independence and community engagement. Creative Support has 4 Extra Care services across Tameside and works with a diverse team of well-supported staff.

We are seeking a warm, compassionate and proactive Extra Care Registered Manager to provide person-centered care and support to our services users. Being the CQC Registered Manager, you will be responsible for the operational management of the four Extra Care Sites and which are supported by an Extra Care Coordinator and Extra Care Senior at each site.

Working in collaboration with the various landlords, stakeholders and local health and social care services, you will ensure that the highest standards of care and support are provided. You will ensure that the service empowers clients and meets their needs and preferences. You will work in conjunction with service users’ families and friends to promote a positive atmosphere within the service. The ability to work in an empathetic and holistic way in order to maintain orientation and independence is essential. You must be flexible, energetic and reliable. You will be responsible for the oversight of all four services.

You must be willing to embrace all aspects of the role including, but not limited to, providing support with dignified personal care and domestic tasks, and supporting individuals to access employment, education, and social opportunities. We value the personal skills and interests you will bring to both the role and to the lives of the people we support. You must be willing to work occasional shifts including mornings, evenings and weekends.

Previous experience in services for older people, people with dementia and memory loss is essential. Your approach will be warm, person centered, and respectful. Creative Support is committed to your continuous professional development and you will have the opportunity to explore your training and development needs.

About us

Ygam is an award-winning charity whose vision is to ensure that every child and young person is resilient to, and safeguarded against, gaming and gambling harms. Our Mission is to prevent children and young people from experiencing gaming and gambling harms through awareness raising, education and research. As we embark upon an exciting new three-year strategy, this is a fantastic opportunity to play an active part in shaping the future of Ygam.

Who we're looking for:

We are seeking a passionate and motivated stakeholder engagement specialist to work across our portfolio of programmes. The ideal candidate will be confident in building relationships with diverse stakeholders, particularly across the Education, Health and Social Care or Youth sectors, promoting our work and recruiting delegates to Ygam workshops. Outstanding communication skills, a strategic mindset and the ability to develop and implement engagement plans and projects are essential. Public speaking or training delivery experience would be beneficial. 

Main roles & responsibilities:

You will be responsible for stakeholder engagement across Ygam’s portfolio of programmes. You will develop long lasting relationships with schools, colleges and children’s services, promoting Ygam’s work and recruiting delegates to our workshops.

You will work across the programme team, developing relationships throughout the UK, training professionals to understand the impact and risks of gaming and gambling. You will also be responsible for promoting and marketing the work of Ygam at conferences and events.

You may, on occasion be required to arrange and deliver our City & Guilds assured workshops, both online and face to face and provide support to delegates post training, updating all relevant records and CRM systems.

Prospectus is proud to be working with a hugely impactful public health and safety organisation to search for a Road Safety Manager.  This is a key role for the organisation and enables the role holder the opportunity to use their project management and influencing skills in an area of impact, whilst growing their career.

Working in partnership with other key governmental and safety organisations, this Road Safety Manager will manage the development, promotion, and delivery of the annual road safety programme in England. You will also provide secretariat services for the National Road Safety Committee and act as a spokesperson and advocate of road safety.

Additionally, you will develop and maintain effective relationships with the organisations s road safety members and stakeholders, and represent the organisation external bodies.

This role can be performed in the main remotely, although travel to offices for face-to-face meetings will be an occasional requirement.  There is also a Cardiff office for those who prefer an office environment.

To be considered for this role you will possess excellent communication skills. The right candidate will have experience of managing their own projects be able to work independently as well as part of a team. You will have excellent interpersonal skills and be able to present to internal and external stakeholders at all levels.

If you’re looking for a role which will enable your career growth long term in programme management, and are looking to utilise your great communication, organisational and influencing skills, we want to hear from you.

To apply for this position, in the first instance please send us your CV only. We will then contact you to discuss the role in greater detail, and the next steps in the application process. At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds. 

Please let us know if we can help you with the application process in any way. We are more than happy to make any reasonable adjustments to enable all interested candidates to apply.

About Earlsfield Foodbank

At Earlsfield Foodbank, our mission is to create a profound and lasting impact on our community. We are an independent foodbank set up in 2013 and are part of the Independent Food Aid Network.

We are dedicated to providing essential support to those facing crisis, delivering foodbank sessions, offering wraparound services, and engaging our local community to promote our mission. In the next 12 months, we have ambitious plans to tackle some of the wider poverty indicators that lead people to need Foodbank support.

Earlsfield Foodbank is entering an exciting phase of development as we strive to make a positive impact in our community. As demand for the foodbank grows, we're looking for an experienced Operations Manager to join our team and be a catalyst for change.

Summary of Role

Work in collaboration with the Head of Service to manage and coordinate the day-to-day operations of the Foodbank. You will manage and support a team of volunteers, leading by example to ensure the Foodbank operates smoothly and the continuity of delivery standards within the guidelines of EFB policies and procedures.

The ideal candidate will have experience of working or volunteering in a Foodbank. They will be a strong leader and be hard-working, organised, collaborative and confident. They must be passionate about tackling poverty, deprivation and injustice and have a non-judgemental and positive attitude towards people who require support.

At Help for Heroes, we believe those who serve our country deserve support when they are wounded. Every day, men and women have to leave their career in the Armed Forces as a result of physical or psychological wounds; their lives changed forever. We help them, and those still serving, to recover and get on with their lives.

And who are we you’re wondering? We are experts and beginners. Generalists and specialists. Ordinary people with an extraordinary passion towards making a positive change to the lives of our veterans (and having fun while doing it).

As One Team we share a philosophy – I.C.A.R.E. It’s the way we walk and talk, the way we interact with others and how we approach everything we do. We are:

Innovative – Collaborative – Authentic – Resourceful – Energetic. 

As a result of growing need within the Armed Forces Community, Help for Heroes has ambitious plans to make a leap in impact, with investment in their High Value Partnerships team to position us as the philanthropic partner of choice for those who can create lasting change for the Armed Forces Community.

The Stewardship and Events team, with the Senior Stewardship and Events Manager leading, plays an important role in transforming our high value fundraising through the development of transformative funding propositions, high profile fundraising and stewardship events and the creation of the highest quality stewardship tools.

This role will be a crucial part of the High Value Partnerships leadership team and represents a fantastic opportunity to support the growth and development of our major donor, trust and statutory and corporate partnerships portfolios.

About You

You will have experience of building compelling cases for support, bids and partnership concepts specifically for major donors, companies and grant funders. You will have a flair for translating complex information into simple concise and compelling communications in a range of formats. You will also have excellent attention to detail, with experience of interpreting financial and impact data.

You will have experience in developing a special events programme to support engagement and high value fundraising; understanding the importance of events within high value stewardship plans.

Your excellent relationship building, influencing and negotiation skills combined with your experience of working with a range of internal teams and external stakeholders will ensure that the needs of our high value funding audiences are met and understood.

You will be a highly experienced people manager and leader, possessing strong relationship and project management skills. You will have excellent organisational skills and the ability to work across a number of conflicting deadlines and priorities. You will ideally be able to demonstrate fundraising experience and previous experience of working with high net worth individuals and committees is advantageous.

Flexible, proactive and enthusiastic, you will have excellent communication and influencing skills, and be comfortable adapting confidently to a wide variety of social settings. 

About the Role

As Senior Stewardship and Events Manager, you will be leading on the creation of ambitious funding propositions which will be attractive to high value donors and funders, working with key stakeholders from across the organisation to fully understand our existing services and transformational projects; translating complex information into compelling cases for support to be used by our High Value Partnerships team in funding applications, pitches and proposals. You will work closely with Recovery Services, Data and Insights and Finance teams to ensure all relevant information is gathered and reporting and evaluation processes are in place.

Working with your team and the wider High Value Partnerships team you will develop a special events programme to support engagement and fundraising, as well as leading on the development of developing engaging and relevant donor and prospect communications. You will work alongside the High Value Events Officer and other High Value Partnerships Senior Managers to conceptualise, plan and deliver a range of event types, offering a variety of activities to engage and inspire high value supporters, and ensure they are connected to, and inspired by, the work of Help for Heroes.

You will support our relationship management teams across High Value Partnerships to embed and further develop the high value stewardship strategy to ensure those who support Help for Heroes at the highest levels enjoy an exceptional supporter experience.

Location: Flexible – remote or London hybrid 

We're the UK’s leading bowel cancer charity. We’re determined to save lives and improve the quality of life of everyone affected by bowel cancer. We support and fund targeted research, provide expert information and support to patients and their families, educate the public and professionals about the disease and campaign for early diagnosis and access to best treatment and care.

We currently have around 90 staff based in England, Wales Scotland and Northern Ireland. Thanks to the generosity of our community, we’re in a privileged position to be able to grow our staff team to deliver our ambitious strategy, On a Mission. There are huge challenges facing bowel cancer patients across the UK and our community needs us now more than ever. We’re building a strong and united team to bring us closer to a future where nobody dies of bowel cancer.

We’re looking for a Senior Digital Engagement Manager to head up our Digital Team, taking the lead on driving forward the organisation’s digital marketing and communications. You’ll work with the Head of Marketing and Communications to develop and deliver the digital elements of the wider marketing and communications strategy, and line manage senior officers who lead the operations and development of our website, social media, email marketing and paid advertising activities. 

You’ll play a lead role in maximising digital marketing opportunities, raising the profile of the organisation, communicating information, services and campaigns to new and existing supporters, and using insights and data to drive engagement and growth across the organisation. You’ll be the go-to expert for major initiatives that require digital support, from communication campaigns to change projects. You’ll also bring insights into the latest trends and developments in the digital marketing landscape.

You’ll be a digital all-rounder with enough hands-on knowledge and experience to support your operational leads, and the ability to think strategically, guiding the team and driving forward new ideas and initiatives. 

Senior Corporate Partnership Manager (Business Development)
Reference: MAR20243359
Location: Flexible in UK*
Salary: £38,389.00 - £41,212.00 Per Annum
Hours: Full Time
Contract: Permanent
Benefits: Pension, Life Assurance, 26 days annual leave

About the job

The RSPB are expanding our HQ Corporate Partnerships team as we continue to build on recent successes and increased public awareness of our efforts to collaborate with businesses, enabling collective action in support of nature's recovery.

Your work with us will allow you to play a vital role in raising awareness of the crisis that nature is facing and to make a significant impact in restoring habitats, saving species from extinction, and providing opportunities for people of all ages to connect more closely to nature - protecting it for the future.

About the Role

The Senior Corporate Partnerships Manager will be responsible for driving significant income growth from corporates - working with brands and businesses to reach challenging targets. Your role will incorporate close involvement in the ongoing stewardship of prospects and improvement of the RSPB's offer through engagement with stakeholders across the organisation.

This role will focus on securing investment in projects in England, as well as the RSPB’s wider corporate partnership offering across the UK.  You will be working closely with colleagues across the Business Engagement function to deliver high-value partnerships which will have a significant impact in the fight against the dual nature and climate crisis.

What we need from you

The post-holder will be someone who thrives in relationship management and successfully securing new partnerships.

The successful candidate will have significant B2B new business experience and a proven track record of securing complex corporate partnerships with strategic communications packages and financial values of £1m+.

*Flexible location with regular travel across the UK to visit partners and attend events alongside scheduled working at the HQ in Sandy, Bedfordshire with team members - currently monthly.

Essentials:

• Experience in securing high-value, multi-dimensional partnerships in the private or third sector.
• Able to take a leading role in the partnership development strategy, generating ideas, bringing external insight, and delivering on agreed areas of work.
• Experience in developing and implementing ambitious sector strategies and producing tailored new partnership propositions that meet corporate and RSPB objectives.
• Able to proactively generate leads, build networks, and influence others, both internally and externally to secure multi-dimensional £1m+ value partnerships.
• Excellent verbal and written communication skills, effective proposal writing and correspondence to internal and external audiences.
• CRM system experience

Closing date: 23:59, Sunday 12th May 2024
Please note: We reserve the right to close this advert at any time.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sectors. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

As part of this application process, you will be asked to provide a copy of your CV and complete an application form including evidence on how you meet the skills, knowledge, and experience listed above. If you wish to provide a cover letter with your application, please include this at the end of your CV document upload. Contact us to discuss any additional support you may need to complete your application.

No agencies please.

PARTNERS RELATIONSHIP MANAGER 

Salary: £30,000 - £35,000

Location: Oldham

Contract: Full time, permanent

UKIM is one of the premier faith based civil society organisations working in the UK to serve the needs of the Muslim community in the UK. 

UKIM is going through a major organisational reform to re-establish itself as an effective civil society organisation and fulfil its mission. The reform includes major changes at governance and executive level and relocating its Head Office from London to Oldham.

The job holder is expected to provide inclusive and visionary leadership that inspires, engages and motivates employees, supporters and partners. To deliver UKIM’s vision and mission and to develop the organisation’s leading position within UK’s civil society community.

Applicants should be sympathetic to Islamic principles and values and have a solid understanding & experience of Muslim communities in the UK.

How to apply

If you have what it to takes to be part of this interesting and promising journey, please press the apply button. 

If you would like more information on this vacancy, please contact us via email.

Main Responsibilities:

• Plan and deliver a new Partners development strategy to secure significant gifts from individuals.

• Identify, cultivate and secure relationships to deliver maximum long-term impact and income through effective personal relationship management of major Partners.

• Develop strong and enduring relationships with current and potential major Partners.

• Work collaboratively with internal stakeholders to create compelling, relevant and tailored funding proposals.

• Work with the Head of International Programme to design and develop a targeted contact strategy.

• Support the development of a range of events/campaigns with the wider UKIM teams to provide opportunities.

• Develop and maintain adequate major Partners records.

• Market UKIM Relief’s projects and products to new and existing partners whilst maintaining partner loyalty through special partner services. 

• Work efficiently towards the continuous enlargement of UKIM Relief’s partner database.

• Assist in coordinating in Partner Services to ensure data integrity, quality control, and database requirements.

• Ensure that all partner information and reports are of the highest quality and are submitted (if required) in a timely fashion.

• To be up-to-date with all new projects, proposals and potential appeals. 

• Ensure that all partners receive a courteous, helpful and professional service at all times.

• Effectively attract and retain partners by liaising with them on a daily basis. 

• Accurately record, process and keep all enquires and financial transactions confidential. 

• Maintain and assist the Manager to develop an effective administrative systems in order to achieve maximum efficiency across the department.

• Maintain and produce professional documents to the required standard and use ICT to enter, collate and present data.

• Assist the Communications/Fundraising Manager in regularly producing reports for the General Manager, Chair and Committee Members. 

• Handle and respond to partner queries, complaints either over the phone, in writing or by email and communicate to the Communications/Fundraising Manager for appropriate advice on sensitive issues.

• Develop and sustain the mutual understanding between UKIM Relief’s and the public.

• To complement the work of the Communications team in producing different types of media to project the work of UKIM Relief to long-terms partners. 

• Ensure duties are performed in line with the Data Protection Act, Confidentiality Regulations, Government legislation and UKIM Relief Policies.

• Ensure information flow is managed and easily accessible to allow the team to provide all partners with any personal information requested.

• Ensure the processing of daily mail, data entry and major partner gift acknowledgements are done efficiently.

• Comply with all policies, procedures, legal and regulatory requirements.

• Hold a valid passport and be willing and able to travel extensively, at short notice and under conditions of physical hardship.

• Any other duties commensurate with the accountabilities of the post.

Person Specification:

• Experience of major partner fundraising.

• Strong knowledge of, and successful track record in, delivering significant new income through personal approaches to major partner prospects.

• Proven track record of personally soliciting high value gifts from major partners and of developing long-term relationships.

• Excellent interpersonal skills and the ability to communicate confidently with senior colleagues, stakeholders and partners

• Excellent networking, negotiation and influencing skills.

• Excellent written and verbal skills.

• IT literate with the ability to use Microsoft Office and database systems.

• Experience of arranging events and of stewarding high-profile meetings with senior colleagues, stakeholders and partners.

• Understanding and familiarity of Data Protection, Health and Safety and Gift Aid.

• Educated to degree level or possess a relevant qualification or appropriate experience in a directly related post.

• A good understanding of brand management, marketing and PR.

• Familiarity with the Institute of Fundraising Codes of Practice.

• Numerate with the ability to develop and manage detailed income and expenditure budgets.

• Professional fundraising qualification. 

• Experience in using a CRM database 

• Experience of maintaining office administration and record keeping systems

• Experience of working with and handling large volumes of data.

You may have experience of the following: Fundraising Manager, Individual Giving Manager, Donor Management, Fundraising, Fundraiser, Business Development, Senior Fundraising Officer, Charity, Charities, Third Sector, NFP, Not for Profit, Marketing Manager, Marketing Coordinator, Direct Marketing, etc.

REF-213 581 

This is an opportunity to work as part of a charity committed to our Vision of enabling everyone in our communities to achieve better mental health. This role sits within our Adult Therapeutic Services directorate.

As part of this role you will be responsible our Listening Space and Safe Haven teams.

We are looking for an aspirational, innovative leader that is passionate about improving the experience of crisis care for people struggling with their mental health.

Experience in managing mental health services, safeguarding and reporting is imperative to this role.

We are at a very exciting time within our organisation, with many positive developments occurring internally and across the system. We are looking for a person to drive forward and expand our crisis portfolio and has the creativity and motivation to do so.

A person-centred & values-led approach is priority, and as an organisation we commit to providing training and invaluable experience in any identified areas of development for all of our workforce.

What you will bring to TOG Mind:

To be considered for this role, we are looking for:

1. Experience of providing management support or supervision. (E)

2. Experience of delivering projects to ensure they are provided safely and meet the service outcomes. (E)

3. Experience of working in partnership with a range of stakeholders to deliver services. (E)

4. Willingness to undertake training and qualifications relevant to role. (E)

5. Level 5 or above qualification in relevant subject i.e. Psychology, Social Care, Health Care etc. (D)

6. A knowledge of emotional wellbeing and mental health issues. (E)

7. A knowledge of approaches to support people to achieve better mental health. (E)

8. A knowledge of mental health or emotional wellbeing services or other relevant services. (E)

Contract: Permanent, full-time, 5 days/35 hours per week 
Salary: £21,746 - £22,833 
Location: Wilmslow, SK9 1DU   
Closing date:14 May 2024

We’re looking for a dedicated Shop Manager to lead our wonderful store in Wilmslow. Situated in the heart of the community, our shop enjoys fantastic support from loyal customers and generous donations. 

At Blue Cross, our shops are more than just retail spaces—they're vibrant hubs supporting our mission to care for animals in need. 

More about the role

Blue Cross isn't just a workplace — it's a community with a shared passion for animals and a commitment to making a difference. Here, you'll find a supportive and inclusive environment where your skills are valued, your ideas are heard, and your contributions are celebrated. 

With opportunities for growth and development, competitive benefits, and a team dedicated to our mission, Blue Cross offers more than just a job—it offers a chance to be part of something meaningful and rewarding. 

As our Shop Manager, you'll play a pivotal role in ensuring the success of our Wilmslow store, driving sales, fostering community connections, and ensuring your shop runs smoothly. 

Here's what you'll be doing:

• Inspiring and motivating your wonderful team of volunteers, providing guidance and support to ensure everyone shines.
• Creating a welcoming atmosphere for customers, delivering exceptional service and representing Blue Cross with pride.
• Working towards sales targets and maximising profits.
• Building strong community ties.
• Keeping things running smoothly with efficient paperwork, accurate data management, and adherence to retail standards.
• Maintaining optimal stock levels, ensuring our shelves are always full of treasures for our customers.
• Prioritising the safety of our team and customers, following all health and safety protocols with care and diligence.

Your normal working pattern will change each week, subject to the needs of the business and the levels of staff and volunteers available to work and will involve a significant element of weekend working.
 

Due to the nature of the role this may involve some lone working and you will need to be willing to provide support and work at other shops as required. 

About you

You'll have previous experience in retail management and able to offer effective support and leadership to your team. As a motivating manager and adept team builder, you'll harness the potential of your staff, working closely with the Assistant Shop Manager to ensure robust management for the shop and its team.

Your exceptional interpersonal skills will enable you to communicate effectively with a diverse range of individuals, including your team and customers. With a flexible, positive attitude, creative ingenuity, and a drive to succeed, you'll thrive in this role.

•  Retail management experience
• Commercial awareness to deliver sales
• Excellent interpersonal skills and the ability to build strong external relationships
• Good IT skills and a basic understanding of finance 
• Good people and time management skills 
• Ability to work on own initiative and to make business decisions as required
• Excellent customer service skills 
• Able to interpret sales data and set action plans accordingly 
• Strong eye for detail and ensuring highest standards of presentation are achieved
• Good organisational skills with the ability to plan and prioritise workload for yourself and the shop team
• The ability to demonstrate, understanding and apply our Blue Cross values

Although not essential, it would be great if you had:

• Full driving licence 
• Experience of working with volunteers 
• Experience of fundraising 

Blue Cross benefits
 
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make a difference that we do today. 
 
In return, Blue Cross wants to ensure we provide you with the best working environment we can.
 
We want you to be happy working for us and will do everything we can to make sure you are. 
 
Our generous benefits package includes: 

• 38 days holiday rising to 43 with service (including Bank Holidays)
• Programmes for physical and mental wellbeing support 
• Free access to GP via MetLife - 24/7 GP services, private prescriptions and more for you and your family 
• Free physiotherapy advice and face to face intervention
• Health cash plan 
• Unlimited access to an employee assistance programme 
• Pension scheme with enhanced employer contribution  
• Claim for professional fees 
• Life assurance  
• 20% discount on Pet Plan pet insurance 
• Enhanced family friendly policies 
• Recognition scheme 
• Annual volunteer days
• Charity worker discounts across a variety of retailers
• Personal development programme

To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.
 
How to apply

Click the apply button below and complete the online application process before the closing date on 18 May 2024.  
 
We reserve the right to close this vacancy early should we receive an overwhelming response.

About Blue Cross

Blue Cross is a national charity that has been helping sick, injured and homeless pets since 1897. 

Every month we help thousands of pets and their people by providing veterinary care, expert behaviour advice and find homeless pets loving families. We also offer education for future generations plus pet bereavement support for those who have lost their beloved pet companion. 

We love the ways that pets can make such an amazing difference to the people they live with and we offer lifelong support and advice to help that unique relationship thrive. With your support we can give back to more pets and their families who need our help. 

Pets change lives. We change theirs.
 

Our commitment to diversity and inclusion 

We believe that every pet should enjoy a healthy life in a happy home, and we always seek to recruit the best people who share our values and commitment so we can continue to help and support pet owners across the UK to achieve this. 
 

At Blue Cross, we want you to feel that you belong, without the need to hide any part of who you are.  
 

Diversity and inclusion at Blue Cross means creating a workplace where all people, regardless of gender, race, sexual orientation, religion, nation or country of origin, disability, age, and socioeconomic backgrounds are welcome, respected, supported, and have access to equal opportunities.   
 

We are working hard to reflect the world we live in and the communities we serve at every level of our organisation. As much as we have made positive advances, we consider diversity and inclusion to be a work in progress – a continual commitment that remains a priority for all of us.  

If you would like to talk to us about any reasonable adjustments or changes to our recruitment process to support you to be your best, then please get in touch with the Blue Cross team via our website.
 

Our values    

Our values define the way we do things. We use them every day to guide us, and to make sure we put people and pets at the heart of everything we do.  

Compassionate: We listen, we are non-judgmental, we are kind and caring to the pets and people we encounter, and we offer support in difficult times  
 

Courageous: We make brave decisions, embrace change, and encourage innovation, ensuring we always act with integrity – doing the right thing even when no one is looking  
 

Inclusive: We value all our relationships and work in an open and positive culture where we celebrate our diverse talents and empower you to be you 

Type of role: Full time, permanent

Annual Salary:£28,000 to £31,000 (depending on location and relevant experience)

Holidays:25 days per year and  up to 5 discretionary  efficiency days

Location:                                         London, Victoria  or Manchester Ancoats

Working Hours & Pattern:             40 hours per week. Monday to Friday, 9am to 5pm (flexible)

Start date: As soon as practicable

Welcome to Ada!

We are the National College for Digital Skills, established in 2016 as the first new Further Education College in England since 1993. Our mission is: to educate and empower the next generation of diverse digital talent, and our values of Rigour, Resilience, Creativity, Curiosity and Collaboration sit at the heart of what we do and how we go about our work. We seek to harness tech as a positive tool for social mobility and improve the gender and ethnic diversity of the tech workforce.

We are a small, specialist college with c.500 students and apprentices on roll at present but with plans now well underway to grow to 850+ learners by December 2025 across our two fantastic new city centre hub campuses in London (Pimlico) and Manchester (Ancoats).

We stand apart from other Colleges due to:

• The quality of teaching, learning and assessment of computer science and related subjects
• Our fantastic progression outcomes for our learners
• The breadth and depth of our industry partnerships
• Our focus on outreach and learner diversity, especially those from more disadvantaged backgrounds
• Our high support, high expectations culture for staff and learners

We received ‘Good’, with Outstanding features, in our first Ofsted inspection in October 2018 and again in March 2023.

Job Purpose

The post holder will work cross-functionally to provide front-line administrative and transactional systems support to the People team and the Finance team. Within the HR/People elements of the role, the focus will be on day-to-day systems and process queries, recruitment, HR system support to Ada’s staff, compliance and general HR administration. This will require the post holder to have strong communication skills, strong attention to detail, and have the ability to manage and prioritise their workload.

To be successful in the role the post holder will:

• Have excellent organisation skills with the ability to structure processes and set up efficient systems to support Ada’s continued growth;
• Be consistent and accurate and have a keen eye for detail;
• Have experience in and be committed to following careful procedures to protect the sensitive personal data involved in this role;
• Have excellent numerical skills and good knowledge of Excel;
• Learn quickly, be adaptable, flexible and able to work in the ever-changing context of a growing organisation;
• Be able to take the initiative and demonstrate a creative problem-solving approach;
• Have well-developed interpersonal skills, working well independently and as part of a small team, and collaborating well with colleagues in person and remotely.

Role Responsibilities:

Finance Support: 60%

Support the Assistant Finance Manager in updating the Purchase Ledger:

• Ensure that purchase requisitions are received and processed on the accounting system in a timely manner,
• Ensure that all expenditure is recorded against the relevant nominal code and cost account, and that the correct VAT code is used,
• Ensure all suppliers’ invoices are attached to purchase requisitions on ApprovalMax
• Prepare mid and end of the month BACS payment run and ensure that suppliers are paid within payment terms,
• Receive and check all statements from suppliers,
• Investigate and action any issues that arise with regards to creditors,
• Regular review and maintenance of the outstanding purchase order and goods received notes report,

Support the Assistant Finance Manager in updating the Sales ledger:

• Ensure that all income is recorded against the relevant nominal code and cost account and that the correct VAT code is used,
• Ensure that all requests for sales invoices are processed and sent to debtors promptly,
• Ensure that all requests for sales invoices are monitored and chased so that the prompt payment is received

Petty Cash:

• Ensure that the disbursement of the funds, keeping records of those disbursements and requesting replenishment of the fund is done accordingly to the Petty Cash Policy;
• Ensure that the reconciliation of the business petty cash transactions is done on the bi-weekly basis in the Xero finance system.

Other finance duties:

• Support Assistant Finance Manager in preparation of the pay runs;
• Monitoring finance account inbox and dealing with staff, students and supplier queries to ensure they are quickly and properly resolved;
• Support staff in following the financial policies and procedures, such as: filling out charge card tracker, purchase orders, setting up new supplier;
• Support the Finance team in setting up a Fixed Asset Register and making sure it is kept up to date on a regular basis;
• Support the Finance Team with any other queries that may arise.

HR Support:

Recruitment

• To work with the HR Manager to draft adverts for posts being advertised, ensuring that they are well-written and engaging.
• To obtain quotes for advertising on various job boards and recruitment media channels in a timely and accurate fashion ensuring the best possible exposure for vacancies
• To coordinate interview/selection logistics including room bookings, diary management, scheduling and preparation of relevant materials and sending invites to candidates
• To support the HR Manager with the administration processes around onboarding and offboarding of staff including consultants, mentors, volunteers and governors.

Inbox Management & Staff queries

• To manage the recruitment inbox, responding to candidate and hiring manager queries in a timely manner
• To work with the HR Manager to manage the HR inbox, responding to staff enquiries in a timely manner recognising that some correspondence will be highly confidential and/or sensitive in nature.

Systems & Compliance

• To be the main point of contact for all HR system queries and to action all first-level system transactions, escalating more complex transactions to the Head of People & Talent or the HR Manager.
• To send out reference requests for all shortlisted candidates, chasing responses and passing on to the relevant line manager
• To maintain spreadsheets and trackers to ensure all relevant HR information is collected and collated (eg vacancies, DBS and other pre-employment checks, probationary periods, performance management, exit interviews.)
• To create and maintain electronic copies of  personnel files
• To support with the updating of the Single Central Record for all staff, volunteers, consultants, agency workers and governors
• Under the direction of the Head of People, issue relevant letters to staff in relation to Employee Relations (ER) matters ensuring that timelines are strictly followed, meetings arranged, notes/minutes taken and all paperwork, including checklists, is fully completed.
• To support the People team with all HR policies, processes and projects as required.

General Administration

• To provide accurate data for Education and Skills Funding Agency (ESFA) in monthly data returns,
• Liaising with CIVICA support team to seek advice on better use of MIS (REMS),
• Acquire data from primary and secondary sources and update database system REMS,
• Keeping up to date with the latest ESFA funding rules and regulations.

Additional duties:

• Undertake confidential shredding and filling,
• Coordination Support for the Finance or People/HR elements of staff on-site events

Person Specification

• Previous Officer/Administrator experience and used to working with limited supervision ideally in a Human Resources field.
• Ability to undertake administrative tasks and development of effective office systems and procedures
• Ability to use information technology for,word processing, spreadsheets and databases and excellent typing skills
• Ability to pick up new applications and software quickly
• Ability to work under pressure in a constantly changing and demanding environment
• Excellent written communication skills
• Excellent communication and interpersonal skills
• Excellent organisational and time management skills
• A good understanding of equal opportunities issues as they affect our stakeholders
• Strong stakeholder management, working with individuals across an organisation
• Aligned with the values of the College in their approach to their work.
• Perform duties with the highest level of confidentiality and have a strong sense of integrity

Other Requirements:

• Passion for working with young people and adults to help improve their life chances
• A commitment to on-going personal development
• A willingness to work flexibly and where necessary outside of normal working hours
• Suitable to work with young people and vulnerable adults in accordance with Government guidelines for safeguarding.

Variation to this Job Description

This is a description of the job as it is at present, and is current at date of issue. The duties and responsibilities described above are not exhaustive and additional assignments, duties or responsibilities may be required of this position. The job description will be reviewed and updated as necessary to ensure that appropriate revisions are incorporated, and that it relates to the job to be performed.

Safeguarding

We are committed to safeguarding and promoting the welfare of students and young people and we expect all staff to share this commitment. Any job offer will be conditional on various, appropriate, pre-employment checks including a satisfactory Enhanced Disclosure & Barring Service (DBS) check and Barred List Check, having the legal right to work in the UK and having satisfactory overseas criminal records checks, if deemed necessary, and supportive references.

Equal opportunities

Ada. National College for Digital Skills recognises that equality of opportunity and the recognition and promotion of diversity are integral to its strengths. The following principles apply in respect of the College’s commitment to equality and diversity:

• To provide and promote equality of opportunity in all areas of its work and activity;
• To recognise and develop the diversity of skills and talent within its current and potential community;
• To ensure that all employees and prospective employees of the College are treated solely on the basis of their merits, abilities and potential without receiving any unjustified discrimination or unfavourable treatment on grounds such as age, disability, marital or civil partner status, pregnancy or maternity, race, religion or belief, sex, sexual orientation, gender, gender reassignment, trans status, socio-economic status or any other irrelevant distinction;
• To provide and promote a positive working, learning, and social environment which is free from prejudice, discrimination and any forms of harassment, bullying or victimisation;
• To promote good relations between individuals from different groups.

Applicants with disabilities

Ada. National College for Digital Skills is keen to increase the number of disabled people it employs. We therefore encourage applications from individuals with a disability who are able to carry out the duties of the post. If you have special needs in relation to your application please write to us. 

How to apply for the role

Please submit your CV and a supporting cover letter outlining your interest in the role and the relevant experience you have in the subject field please write “Application  for Finance and HR Officer” followed by your name.

Closing date for applications:  Monday 20 May 2024 at 09.00

Future First wants to see every state school and college in the UK, and every state pupil, supported by a
thriving and engaged alumni community, which improves students’ motivation, confidence and life
chances. We have a network of alumni who have supported our programmes in schools for over a decade.
They act as accessible and inspirational role models by sharing their stories through a variety of
activities, including blogging, online mentoring, networking and careers activities in schools.

About the role
We are seeking an experienced individual to lead our volunteer development activity. Working closely with
the Fundraising, Delivery and Marketing teams, this is a varied role working with alumni and employee
volunteers to support activities in our member schools.

You will lead on the development of our volunteer community which is managed online through the Future
First Hub, and be responsible for developing and delivering a programme of activities that nurture
relationships with Future First’s diverse audience of volunteers, and increases support for the charity’s
fundraising and development goals.

You will have excellent customer service skills, be proactive and detail oriented and have the ability to
manage multiple projects at any one time. You will be confident in the use of standard office technology, as
well as experienced in the use of databases and IT applications.

Key Duties and responsibilities

• To be responsible for developing Future First’s volunteer relations strategy, and associated budget with a particular focus on the development of an engaged community, and a focus on the needs of employee volunteer schemes.
• To seek opportunities to raise the profile of the volunteer network, and grow its capacity and reach.
• To develop our work mapping and implementing recommendations against the Investing in Volunteers standard.
• To be responsible for running volunteer events and producing relevant communication materials.
• To participate in the strategic development of the Future First online Hub powering our school and volunteer community.
• To recruit volunteers and provide appropriate training and development opportunities, to include consideration of a volunteer board, and engagement activities targeted at the growing near peer volunteer community.
• To work closely with other departments to develop and implement their strategies for engagement.
• To work collaboratively with the fundraising team to explore and support volunteer philanthropy.
• To ensure that a robust monitoring and evaluation framework is in place for volunteer relations.
• To work with senior colleagues to ensure safeguarding policies are robust.

Why join Future First?
We are a mission-driven, innovative social mobility charity that believes a young person’s start in life
shouldn’t limit their future. Our central team is friendly and motivated, and we have a strong network of
experienced freelancers, who support across all functions. Our team comes from a variety of backgrounds
including partnership development, delivery, teaching, programmes and communications. We value all
contributions and offer the possibility to expand and grow the role based on interests.

Ways of working
We work remotely, with opportunities to come together in person to work, plan and develop. In this role you
will also have to travel to some events and workshops.
The work is varied and often fast-paced, requiring rapid processing of information, and the ability to act
confidently with multiple and senior stakeholders including employers, volunteers and school leaders.
As with any small, constantly evolving organisation, each individual balances multiple responsibilities, while
shaping their role around their skills and interests.

Salary and Holiday
This is a permanent position. The salary is between £34,000 and £36,000. Future First staff receive pro rata
28 days of leave (in addition to 8 UK public holidays) increasing one day per year of service up to 33.

Application process
Please submit your CV and a covering letter (no longer than one side of A4) setting out why you feel you’re a great fit for this role and why you want to work for Future First. Please also note how you heard about the position.

At Future First we are committed to social justice and the value of role models. We value and celebrate
people’s diversity and believe this strengthens our team and our work. We are keen to build a workforce
that reflects the young people and schools we support. We particularly welcome applications from
candidates from racialised communities, and those who attended state school and were in receipt of free
school meals and/or were the first in their family to go to university.

Applications will be reviewed as they come in, with 24th May as the final deadline. The first round
interviews (online) will take place on Friday 31st May. The second round will be in person, in London, on 7
June. We reserve the right to close applications early.

Future First is committed to safeguarding the staff, volunteers and young people we work with. Where
applicable, a satisfactory enhanced Disclosure & Barring Service (DBS) check will be required for the
successful candidate.