Organisational development and change lead jobs in Stevenage, hertfordshire
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About GSG Impact
GSG Impact is a global network of National Partners working to build impact economies that mobilise capital for measurable social and environmental impact. Through its network spanning more than 48 countries, GSG Impact works with governments, investors, regulators, development finance institutions, and ecosystem actors to strengthen the enabling conditions for impact-oriented economies, where capital flows to create positive social and environmental outcomes.
Position Summary
The Head of Fundraising will lead GSG Impact’s fundraising function at a critical stage of organisational growth and income diversification. The role is responsible for delivering GSG Impact's fundraising strategy, supporting the achievement of annual income targets of approximately £3 million per year, converting strategic priorities into fundable propositions, and building the systems, processes, relationships, and team capabilities required to secure sustainable long-term funding.
Working closely with the Chief of Engagement and Strategic Partnerships, senior leadership, fundraising team, Trustees, and National Partners, the Head of Fundraising will oversee the development of a diversified funding portfolio and will be responsible for building and managing a robust fundraising pipeline, strengthening donor stewardship, improving cost recovery, and ensuring fundraising activity is aligned with organisational priorities and financial sustainability goals.
This role requires a proactive fundraiser who can originate opportunities, open senior relationships, develop compelling narratives, lead complex proposal processes, and create a culture of shared fundraising responsibility across the organization.
Key Responsibilities
Business development, Prospecting and Pipeline Conversion
Build and maintain a prioritized list of top institutional, philanthropic, bilateral, multilateral, DFI, corporate, and family-office, and high-net-worth prospects aligned with GSG Impact's strategic priorities.
Proactively identify, research, qualify, and cultivate new prospects, with a particular focus on funders aligned with impact economies, domestic capital mobilisation, climate adaptation and resilience, impact transparency, policy reform, investment vehicles, and emerging markets.
Develop and manage a rolling pipeline of high-quality funding opportunities, moving prospects from initial identification through cultivation, concept development, proposal submission, negotiation, and grant close in collaboration with programme staff and National Partners.
Translate GSG Impact’s strategy into compelling fundable propositions, including unrestricted/core support, restricted programme grants, regional funding, National Partner support, and special initiatives.
Personally lead the development and conversion of the highest-value opportunities, especially prospects requiring senior-level cultivation.
Identify and develop new revenue opportunities, strategic partnerships, and funding models that support GSG Impact's long-term sustainability and income diversification
Proposal Development and Grant Acquisition
Lead the development of high-quality funding proposals, concept notes, and donor engagement materials.
Ensure strategic alignment of all proposals with organisational priorities and donor interests.
Ensure all proposal budgets meet or exceed GSG Impact's cost-recovery targets
Set and ensure implementation of standards for proposal quality, narrative framing, and budget methodology across the fundraising team
Donor Management and Stewardship
Support the Chief of Engagement and Partnerships with relationship management of GSG Impact's most significant donors and strategic prospects
Lead the annual stewardship strategy, ensuring renewal and growth of key funding relationships
Oversee narrative and financial reporting, ensuring high quality, consistency, and timeliness
Functional Leadership
Manage the fundraising team, providing coaching, oversight, performance management, and professional development
Ensure compliance with Fundraising Regulator, GDPR, and relevant UK legislation
In collaboration with colleagues across the organisation monitor and update the information in CRM for fundraising contacts and other relevant information.
Implement strong financial tracking, reporting, and forecasting processes
Foster a culture of fundraising responsibility across GSG Impact teams
Innovation & Growth
Identify new funding opportunities and diversify income streams
Explore digital fundraising and emerging trends
Drive continuous improvement in fundraising performance, effectiveness and operational excellence.
External Representation
The Head of Fundraising plays a key role in relationship management with GSG Impact's most significant funders and prospects. They represent the organization at key sector events and convenings as delegated by the Chief of Engagement and Partnerships.
Qualifications
Demonstrable track record of originating new donor relationships and converting them into six- or seven-figure grants.
Experience in building prospect pipelines from a limited starting base.
Strong understanding of institutional philanthropy, bilateral and multilateral funding, DFIs, and/or impact investing funders.
Proven ability to develop fundable propositions from complex, technical, organisational strategies, including on policy, systems-change, market-building, or ecosystem-development initiatives
Experience working directly with CEOs, Boards, Trustees, or senior principals on donor cultivation.
Strong commercial discipline: pipeline management, probability weighting, forecasting, and cost recovery.
Ability to write or lead the development of high-quality proposals under tight timelines.
Competencies
Alignment with GSG Impact mission and values
Proven fundraising track record in international development, impact investment, philanthropy or social sector
Strategic thinking and fundraising planning
Senior donor relationship management
Team leadership and coaching
Strong written communication and proposal development
Budget and cost-recovery literacy
Collaborative working style
How to apply
Please send your CV and a covering letter of no more than two pages outlining how your skills and experience meet the essential criteria for this role.
The deadline for applications is 5pm on 22 June 2026.
We are committed to equality and diversity of opportunity and positively encourage applications from people of all backgrounds. All applicants will also be asked to complete a short equality and diversity monitoring form, which is held separately from your application and plays no part in shortlisting decisions.
The client requests no contact from agencies or media sales.
Rosa is looking for a thoughtful and ambitious fundraiser to join us at an exciting point in our growth. This is a new role with the chance to build experience across philanthropy, corporate partnerships, events and prospect development, while working closely with colleagues across fundraising, communications and grant making.
This is an ideal role for someone ready to take the next step in their fundraising career within a values-led organisation with national reach. You will play a central role in strengthening donor relationships and increasing income to support Rosa’s impact across society.
If you are organised, proactive and motivated by the chance to help resource change for women and girls, we would love to hear from you.
Job purpose
Reporting to the Philanthropy Manager, the Fundraising Officer will help support Rosa’s major donor and corporate fundraising at an exciting point in our growth.
Working across philanthropy, corporate partnerships, donor stewardship, events and prospect development, you will play a key role in helping us build strong supporter relationships and grow income to power Rosa’s mission. This is a varied and developmental role, offering the chance to work across every stage of the donor journey while building specialist fundraising skills in a high-ambition, values-led team.
It is an ideal opportunity for someone ready to step up from a fundraising assistant/ coordinator or similar role and take on broader responsibility in a national organisation with a clear purpose. The work you do will help generate funding for Rosa’s grant making, capacity building and influencing work — giving you a direct connection between fundraising and impact.
Key responsibilities
- Excellent stewardship of major donor and corporate relationships, including keeping donors up to date with Rosa’s work through events and meetings, written reports and newsletters
- Manage a portfolio of individual donors, major donors and corporates
- Coordinate and deliver successful in person donor engagement events, currently twice a year with one large event in March and a smaller event in November
- Build a strong prospect pipeline of corporate donors by undertaking prospect research and contributing to new business pitches
- Undertake prospect research and compelling donor briefings for new major donors and new giving circle members (Thrive Network)
- Maintain high quality CRM records to record each stage of donors’ journeys and supporting the transition to a new CRM (Beacon)
- Able to work in a manner consistent with Rosa’s values and principles
- Carry out all aspects of this job description in accordance with policies set out in Rosa’s handbook, paying particular attention to safeguarding, data protection and equality and diversity.
You may also be asked to carry out other tasks that are in line with the responsibilities of the Fundraising Officer.
Experience, knowledge & skills (all essential)
- Two years’ relevant experience in a fundraising role (working in a role involving prospect research and donor stewardship of High Net Worth Individuals or major donors and/ or corporates)
- Experience of event management, meetings and developing research briefings
- Strong written communication and drafting skills
- Confidence in building relationships with external stakeholders
- Attention to detail in recording and tracking interactions with donors and prospects
- Able to work independently and collaboratively
- Strong organisational skills and ability to manage multiple priorities and deadlines
- Understanding of excellent supporter care
- Experience of using Microsoft Office and a CRM database
Personal attributes
- A commitment to equality, diversity and inclusion (essential)
- Energy, passion and enthusiasm for Rosa’s values and goals and for the organisations we support (essential)
- Knowledge of the UK Women and Girls sector and issues facing women and girls (preferred)
How to apply
To apply please visit our website for the full Job Pack and follow the instructions to apply via our on-line application form.
Rosa’s mission is to contribute to empowering women and girls by drawing in and distributing funding and resources to the women and girls sector.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Salary: £35,553–£39,481 pro rata
Location: Home-based (with occasional meetings in Coventry)
Contract: 12-month fixed term, part-time 20-40% FTE (1–2 days per week equivalent)
About Cord
Cord is an international charity working to make peace a reality where people don’t have the freedom to exercise their rights. We work to build the relationship between those in power and local communities.
We believe that people flourish when all parts of society work together. Peaceful relationships make that possible. The simple act of talking begins a journey of growth which transforms mistrust, includes the excluded and turns adversaries into allies.
Cord operates in eight countries and implements programmes in the following areas:
- Empowering Women & Girls
- Accessing Fundamental Freedoms
- Climate & the Environment
- Economic Empowerment
- Supporting Stronger Societies
We are a small, committed team who love working together to make a huge impact. A 2026 global staff survey returned very positive feedback about Cord as a place to work with strong expressions of belonging, purpose and value, and with 97% of staff saying that would recommend Cord as a great place to work. We are looking for a great candidate to join this fantastic organisation and contribute to our work to Build Peace. If you like the sound of us, then take a look at the recruitment pack and come and join our team!
The Role
We are looking for an experienced and proactive Trusts and Foundations Fundraiser to grow this vital area of income. This is an exciting opportunity to shape and deliver our trusts and foundations strategy at a key point in our organisational development, helping to diversify income and support innovative, impactful programmes.
You will lead on identifying and securing new funding opportunities, building strong donor relationships, and writing compelling proposals and reports. You’ll also represent Cord externally and work collaboratively across teams to develop strong cases for support.
About You
We are looking for someone with a proven track record of securing funding from trusts, foundations, or philanthropic donors, alongside excellent writing and communication skills. You will be confident building relationships and proactively developing opportunities, with a strong understanding of the philanthropic landscape.
You’ll be an excellent communicator and able to translate complex programmes into persuasive funding cases, and comfortable building relationships through networking and outreach.
If you like what you read and are passionate about real and lasting change, come and join us and be part of the Cord story.
To apply please send us your CV and a Cover Letter detailing your interest in the role and how you fulfil the requirements outlined in the job description.
This is a home-based role, with some occasional travel to Coventry required for meetings. Applicants must have the right to work in the UK.
The client requests no contact from agencies or media sales.
Are you an experienced fundraising professional with a passion for creating meaningful impact?
At NYAS (National Youth Advocacy Service), we are dedicated to making a lasting difference to the lives of children, young people and adults at risk. We believe every child and young person deserves to have their voice heard, especially when decisions are being made about their future. Our work supports and empowers those navigating care systems, family courts and other challenging circumstances across England and Wales.
Location: Home-based with flexible/ agile working options, with access to NYAS office locations in Birkenhead, Birmingham, and Cardiff. This role also requires occasional travel to NYAS offices and other locations when required.
About The Role
We are seeking an ambitious and motivated Fundraising Manager, working 35 hours per week, to join our Growth and Partnerships team. Working closely with the Head of Growth & Partnerships, you will play a key role in delivering and developing NYAS’s fundraising strategy, helping to grow and diversify income across trusts and foundations, corporate partnerships, community fundraising and individual giving.
This is an exciting opportunity for an experienced fundraiser who enjoys both strategic and hands-on work. You will lead and support a team of fundraising professionals, overseeing high-quality funding applications, donor stewardship and income generation activity while ensuring fundraising activity aligns with NYAS’s mission, values and organisational priorities.
You will manage a varied fundraising portfolio, helping to build strong relationships with funders and supporters while identifying opportunities to increase sustainable income. Working collaboratively across the organisation, you will help develop compelling cases for support, funding proposals and impact reports that demonstrate the difference NYAS makes to vulnerable children, young people and adults.
The role also involves maintaining oversight of fundraising systems, pipelines and reporting, ensuring activity is compliant, well-managed and aligned to fundraising best practice.
About You
We are looking for a skilled fundraising professional with experience securing income from a range of fundraising streams, including trusts and foundations, corporate partnerships, community fundraising and/or individual giving.
You will have excellent written communication skills and experience producing persuasive funding applications, reports and donor communications. You will also have strong organisational skills, the ability to manage multiple priorities and experience supporting or supervising others within a fundraising environment.
You will be confident building relationships with internal and external stakeholders and able to use data and insight to inform fundraising activity and demonstrate impact. Experience using CRM systems and fundraising platforms is essential, alongside a good understanding of fundraising regulations and best practice.
You will demonstrate NYAS’s values of Collaboration, Accountability, Respect and Empowerment in your approach to work and share our commitment to supporting children, young people and adults at risk.
Benefits
NYAS offers a range of benefits to employees, including:
- Agile working arrangements
- 26 days annual leave increasing to 30 days plus bank holidays
- Blue light discount card
- Pension scheme
- Employee Assistance Programme (EAP)
- Learning and development opportunities
- Supportive and values-led culture
- The opportunity to directly contribute to improving the lives of children, young people and adults at risk
How to Apply
To apply for this role, please submit your application via the NYAS website.
Your application should evidence, using specific examples, how your skills and experience meet the criteria set out in the person specification within the job description in the recruitment pack, which is available via our website vacancy page.
Important Information
- Interviews are expected to take place between 1st–3rd July
- We reserve the right to close this vacancy early once a high volume of applications is received
- Proof of eligibility to work in the UK will be required as part of the recruitment process
- References will be taken in line with safeguarding requirements
- NYAS operates robust safeguarding procedures to protect the children, young people and adults at risk we work with.
About NYAS
As an established leading rights-based charity, NYAS (National Youth Advocacy Service) is well positioned to ensure that children, young people and adults across England and Wales are fully respected, represented and supported in expressing their views and having their rights upheld.
We work with care-experienced children, young people and adults who are often reliant on statutory services, suffering the negative impact of cuts in public expenditure. Our combination of social care and legal services places us in a unique position to ensure they receive the services they need and that their voices are heard.
We are an equal opportunities employer and are committed to creating an inclusive environment. NYAS welcomes applications from all individuals regardless of age, disability, gender identity, sexual orientation, ethnic origin, nationality, religion or belief, or any other protected characteristic.
NYAS is proud to be a Disability Confident Employer and guarantees to interview all disabled applicants who meet the minimum criteria for our vacancies.
Work with us to help change lives.
At NYAS, we listen to what children, young people and vulnerable adults want. We empower them to have their voices heard.
The client requests no contact from agencies or media sales.
At United for Global Mental Health, we are working towards a world where mental health support is accessible to everyone, everywhere – free from stigma and without restriction.
We are a small but highly influential organisation of around 20 passionate, diverse and expert individuals, and have a culture of creating the space and opportunities for them to lead their areas of expertise. Our strength lies in collaboration, internally and externally, and in our ability to turn insight into action. Kindness is our unofficial ethos.
The CEO is responsible for the overall leadership, management and performance of UnitedGMH. Reporting to the boards of UnitedGMH and the American Friends of United for Global Mental Health (AFUGMH), the CEO will set strategic direction, oversee delivery, and act as the organisation’s primary ambassador.
Key responsibilities include:
Strategic Leadership
- Lead in conjunction with the organisation’s senior staff the refinement and delivery of our global organisational strategy 2027-2030.
- Guide the organisation through periods of change, including strategy refresh and transformation.
- Draw on sector insight to ensure UnitedGMH remains at the forefront of global mental health advocacy.
Governance & Board Relationship
- Work closely with the boards of UnitedGMH and AFUGMH to ensure effective governance and decision-making.
- Oversee the preparation and sign-off of board papers; present regularly to the boards.
- Identify, recommend and support the recruitment of new members of both boards.
- Advise the boards on significant strategic decisions, including potential partnerships and organisational change.
Organisational Leadership
- Lead, support and inspire a high-performing and global team of approximately 20 staff.
- Where needed, oversee and support the delivery of multiple projects and programmes aligned with strategic priorities, in conjunction with the project leads.
- Foster a collaborative, kind, inclusive and values-driven culture that walks the talk on mental health.
External Engagement & Influence
- Represent the organisation with external partners, funders, policymakers and the wider sector.
- Build and manage relationships with key donors.
- Strengthen and expand strategic partnerships globally.
- Champion the organisation’s mission and influence key stakeholders in different regions across the world.
- Act as the organisation’s global spokesperson and support staff in building their profile as spokespeople for the organisation.
Finance & Organisational Planning
- Identify and agree organisational objectives, develop strategic and operational plans, and lead their implementation with a high level of autonomy, while reporting to the boards.
- Oversee organisational planning, budgeting, prioritisation and resource allocation to ensure delivery against strategic goals.
- Ensure the organisation has sufficient and sustainable funding to deliver against agreed budgets and strategic priorities.
- Maintain strong financial oversight and accountability, ensuring the organisation operates within budget and delivers across all agreed objectives.
- Monitor organisational performance against agreed deliverables, evaluating outcomes and adjusting plans where necessary to mitigate risk or adverse consequences.
- Ensure robust financial management, operational planning, and effective use of organisational resources across multiple programmes and projects.
- Bring together and oversee complex, cross-organisational initiatives, ensuring projects are delivered effectively and on time.
- Delegate effectively through senior leadership and management structures, maintaining a medium- and long-term strategic focus.
Fundraising & External Income Generation
- Lead and support organisational fundraising strategy to secure sustainable and diversified income streams.
- Build and maintain strong relationships with funders, donors, strategic partners and philanthropic stakeholders.
- Successfully secure and oversee fundraising contributions to meet a target set annually with the boards.
- Work with the boards and senior leadership team to identify new funding opportunities and strengthen long-term financial sustainability.
- Ensure fundraising activities align with the organisation’s mission, values and strategic priorities.
- Represent the organisation externally to enhance visibility, influence and support for UnitedGMH’s work globally.
Risk, Compliance & Accountability
- Ensure strong organisational governance, compliance and risk management.
- Proactively identify and escalate policy breaches or serious incidents.
- Oversee finance, HR and operations functions in accordance with UK employment policies, and UK and US charity regulations.
- Act as the primary point of accountability to the boards and relevant regulatory bodies (including the Charity Commission and US authorities).
- Take responsibility for organisational risks, decisions and outcomes.
Our Dream CEO
As a team, we came together to discuss what qualities we are hoping for in a new CEO and leader. We’d love applications from candidates who see themselves in the team’s descriptions below.
Our dream CEO…
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shows kindness towards all partners regardless of seniority, institution or country.
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continues to uphold and protect the organisational transparency the team values.
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is a heart- and mind-led fundraiser – treating donors like people and not merely a source of income.
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provides space for team members to lead in their areas, but also supports / acts as a sounding board when needed.
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knows how to strategically place mental health in uncommon spaces.
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is happy to be approached by, and communicate with, team members from all seniority levels across the team.
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is someone who understands what it is to manage a remote organisation, and is interested in making UnitedGMH the best workplace it can be.
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is someone who can think a few steps ahead, identify trends, and interpret these for what this means for the organisation.
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has a solid understanding of, and proven experience in, managing the ´backbone´ functions of an organisation (budgeting, risk management, governance etc).
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has an understanding of UN systems, global health and international development.
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appreciates and champions the value that lived experience and people from the global majority bring to the mental health advocacy space.
Please download and review the Job Pack for full details of the role.
Unfortunately, we are not able to recruit team members in the following countries/regions: Afghanistan, Belarus, Central African Republic, Cuba, Democratic Republic of the Congo, Iran, Iraq, Libya, Myanmar (Burma), North Korea, Russia, Somalia, South Sudan, Sudan, Syria, Ukraine (specifically the occupied regions of Crimea, Donetsk, Kherson, Luhansk, and Zaporizhzhya), Venezuela, Yemen, and Zimbabwe.
For non-UK candidates: Please note that you would be hired via Deel as an Employer of Record.
How to apply:
To apply, please submit your cover letter, outlining how you meet the responsibilities and candidate profile, and a CV, via the Charity Job site. Please note, we can only accept applications via Charity Job.
Interviews:
Interviews will take place remotely. There will be 2 interview rounds, and candidates shortlisted for the second interview will be invited to meet members of our wider team.
The client requests no contact from agencies or media sales.
Lead a team, inspire young people and help shape brighter futures across Merseyside.
Looking for the next step in your youth work / mentoring career?
Maybe you're currently a Senior Youth Worker, Programme Coordinator, Team Leader, Sports Development Officer or Pastoral Lead looking for your next challenge.
You've spent years delivering impactful work with young people and are ready to take on more responsibility while still staying connected to frontline delivery.
Or perhaps you're already leading a team and fancy a new challenge in a dynamic and busy role.
At Dallaglio RugbyWorks, we support young people who are at risk of exclusion from education. Using sport as a hook and positive relationships as the foundation, we help young people build confidence, resilience, aspirations and life skills that can transform their futures.
We're looking for someone who can lead from the front. Someone who can support and develop a team, build strong partnerships with schools and community organisations, and still enjoy working directly with young people.
If that sounds like you, we'd love to hear from you.
__________________________
The Role at a Glance
Youth Mentor / Regional Team Lead (we call it Senior Programme Coordinator)
Luton and Stevenage
£28,000 – £34,000 per year
Full-time, 37.5 hours per week, including up to two evenings per week until 7pm
What you’ll be doing
As Senior Programme Coordinator, you'll help make sure that support reaches as many young people as possible and that it's delivered to a consistently high standard.
You'll lead a small team of sports coaches and youth mentors, helping them plan great sessions, develop their practice and overcome the day-to-day challenges that come with the job. You'll also build and maintain strong relationships with schools, alternative provisions and community partners to keep programmes running smoothly.
This is a hands-on role. Alongside keeping regional delivery on track, you'll still spend time working directly with young people: being a positive presence, modelling good practice and helping create the kind of safe, engaging environments where young people can thrive.
You'll also take the lead on the activities that go beyond our weekly sessions such as organising holiday programmes, Career Taster Days, regional trips and events that give young people experiences they wouldn't otherwise have. These are some of the most rewarding parts of the role and a real chance to see young people shine in a different context.
Building relationships in the community is a big part of this too. You'll get to know the local area, embed yourself in the networks around it and find partners, venues and opportunities that help deepen out work and enhance our engagement with young people.
You don't need to know anything about rugby to do this job well. What matters is your ability to connect with young people and the communities around them.
This is a role where you get to combine youth work, teamwork and programme coordination, making a real difference every day.
You're probably a great fit if...
You believe every young person deserves the chance to succeed, regardless of the challenges they've faced.
You have experience working with young people and understand how important positive relationships can be in helping them build confidence and change their future direction.
You're someone who enjoys supporting others to succeed, whether that's coaching staff, building partnerships or helping young people overcome barriers.
You can balance the bigger picture with the day-to-day detail, keeping programmes organised while maintaining a strong focus on quality and impact.
Most importantly, you're passionate about creating opportunities for young people and helping teams deliver their very best work.
What you'll need
- Experience delivering programmes or interventions for young people facing significant challenges
- A qualification in Sports Coaching, Youth Work, Teaching or a related field
- A full UK driving licence and access to a vehicle
- The ability to travel regularly across Luton & Stevenage
- Flexibility to work up to two evenings per week (until 7pm)
Bonus points if you have...
- Experience leading, supporting or developing staff within youth work, sport, education or community settings
This is your chance to help shape the future of our work across Luton & Stevenage.
More About Us
At Dallaglio RugbyWorks, we support young people 12-18 who have been excluded from education or at risk of exclusion. Using sport as the starting point and mentoring as the foundation, we help them build confidence, resilience and the skills they need to create brighter futures. Rugby helps start the relationship, but the work goes far beyond sport. The charity uses mentoring, life skills, wellbeing support and career-focused activities to help young people build confidence and prepare for life after school.
Our work focuses on four areas: life skills, raising aspirations, physical wellbeing and mental wellbeing and the aim is to make sure exclusion from school does not become exclusion from society. You’ll be part of a team giving young people consistent support, trusted adults and practical chances to move towards education, employment or training.
Come join our squad
Please click the apply button or get in touch by email, phone or LinkedIn if you’d like to ask a question before applying.
Supporting young people, using the power of rugby.
The client requests no contact from agencies or media sales.
This is an exciting opportunity to take on a strategic, outward-facing role where you will build partnerships, develop new opportunities to expand our reach and impact.
What you’ll be doing
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Leading the expansion of F4YP services into new geographical areas
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Building strong relationships with schools, local authorities, and partners
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Creating referral pathways to increase access for children and families
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Identifying opportunities and supporting funding bids and proposals
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Strengthening local systems to better support young people’s wellbeing
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Raising the profile of F4YP across new communities and networks
What we’re looking for
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Experience in partnership building, outreach, or service development
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Strong communication and relationship-building skills
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Experience contributing to funding applications or commissioned work
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Ability to think strategically while delivering results
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A proactive, confident individual who thrives in a growing environment
Bedford / Hybrid (Beds, Herts, Cambs) | ⏰ Full-time | 3-year fixed term | Working pattern: 9-day fortnight (one day off every two weeks
To provide support services to young people & their families, improving wellbeing, developing self-esteem, confidence & resilience.
About Us
The Early Education and Childcare Coalition unites the voices of parents, children, providers, early years professionals and the wider business community, working together for investment and reform of early education and childcare in England.
We believe that we all benefit from a well-functioning early education system and we all have a role to play in ensuring it works for children, parents and the economy.
We are backed by some of the most high-profile campaign and research organisations in the UK. Our members span providers, parent groups, trade unions, the business community and NGOs. Together, we use our collective voice and research to build public and political support for change.
This is an exciting time to join the Coalition. We have experienced significant growth in recent years and, with early years firmly on the political agenda, we expect this to continue.
About the role
- Hours: 30 hours per week (this can be worked over 4 or 5 days). We will consider other working patterns with a minimum of 3.5 days per week worked over 4.
- Duration: Two-year contract, renewed subject to funding
- Location: Home-working, can be based anywhere in the country
- Salary: c. £53,820 per annum FTE (£43,056 pro-rata for 4 days)
We are a remote team, with most colleagues based outside London. This role will support the whole organisation and requires occasional in-person meetings such as in-person team planning days which you will be expected to travel to.
We work flexibly and understand the realities of balancing work with caring commitments. We trust you to manage your time, but expect most hours to be worked within core office hours. To support effective remote working, all staff work on Thursdays.
This is a senior, cross-cutting leadership role sitting at the heart of the organisation. You will lead on operations, finance, HR and organisational systems, while working closely with the Executive Director and Senior Leadership Team (SLT) and the Board to ensure the Coalition is sustainable, well-run, and set up for growth and impact.
About You
You are an experienced operations leader with a strong track record of building and running effective organisational systems, ideally within a charity, social impact or policy environment.
You are equally comfortable developing strategy and rolling up your sleeves to deliver. You bring strong financial and organisational management skills, and are motivated by enabling high-impact teams to thrive.
You have experience working at senior leadership level and are confident operating across a small, fast-paced organisation where priorities can shift quickly. You are a systems thinker who can spot gaps, create structure, and improve how things work.
What You Can Expect to Be Doing
Function leadership
- Work as part of the Senior Leadership Team
- Contribute to organisational strategy, planning and growth
- Support organisational decision-making, balancing operational, financial and strategic priorities
Develop operations and organisational systems
- Oversee the day-to-day running of the organisation, ensuring efficient and effective operations
- Develop and implement systems, processes and policies to support a scaling organisation
- Take ownership of organisational infrastructure (e.g. CRM, internal systems, workflows)
- Improve internal coordination, planning and ways of working across functions
Financial management and sustainability
- Oversee day-to-day financial operations, including reporting, invoicing and payments
- Support organisational financial planning, forecasting and scenario modelling
- Work with external accountants/bookkeepers and ensure strong financial controls
- Support the Executive Director and Board on financial governance and decision-making
People management
- Ensure the organisation has robust HR systems in place, ensuring they reflect changes in legislation, support staff wellbeing and development and foster an inclusive and positive culture
- Lead recruitment, onboarding and staff contracts
- Support performance management, team development and organisational culture
Programme and contract management
- Oversee operational delivery of programmes and projects
- Manage funder agreements and contracts, ensuring compliance and reporting
- Support programme leads with planning, delivery tracking and coordination
- Strengthen systems for delivery and accountability
Governance and organisational support
- Support effective governance, including Board coordination and reporting
- Ensure strong administration of meetings, papers and decision-making processes
- Strengthen alignment between governance, strategy and operations
Cross-organisational leadership
- Act as a central coordination point across policy, campaigns, research and communications
- Support other heads of function to deliver effectively through strong operational systems
- Identify and address organisational capacity gaps, particularly in admin, finance and infrastructure
Person Specification
Essential
- Experience of working at senior leadership level
- Strong experience in operations and financial management
- Experience establishing or improving systems and organisational infrastructure
- Experience of HR processes and people management
- Experience supporting governance and working with senior stakeholders
- Ability to operate effectively in a small, fast-paced and growing organisation
- Strong organisational, problem-solving and communication skills
Desirable
- Experience in a charity, coalition, membership or policy organisation
- Experience supporting organisational growth or scaling
- Experience managing CRMs or digital systems
- While not essential, we would welcome applications from candidate who have either a HR or a financial qualification i.e. CIPD qualified or AAT qualification or similar level of experience and knowledg
The application process
Please apply with a CV and cover letter (no more than two pages) by the listed closing date. No agencies please. We recognise that the use of AI technologies can be useful in reducing the work that goes into job-hunting, however, we kindly request that you use your cover letter to evidence that you have understood the requirements of the role and provide examples of how you can meet the criteria.
The EECC is committed to equity, diversity and inclusion. We use anonymous recruiting during the application process and we use positive action under section 159 of the Equality Act in relation to disability or race. This means that if we have two candidates of equal merit in our process, we will seek to take forward the disabled or Black, Asian, and Minority Ethnic candidate in order to diversify our staff team.
We regret that our small team does not have capacity to respond to unsuccessful applicants individually.
Timeline
- Closing date: 23:30, Thursday 11th June
- Notified for interview by: Tuesday 16th June
- Interviews: We expect this to be a two-stage interview process with first interviews held on either 24th or 25th June and second stage interviews arranged an agreed time.
Working together for an early education and childcare sector that delivers for our children, for parents, and for the economy.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This is an opportunity to play a leading role in shaping the future of Resources for Autism.
Since 1997, we have supported autistic people and their families through services that are safe, empowering and neuro-affirming. As demand for our work continues to grow, we are looking for an ambitious and strategic Head of Income Generation & Business Development to help us build a stronger, more diverse and sustainable future.
Reporting to the CEO and joining our Senior Leadership Team, you will lead the development of a progressive income generation strategy that expands new partnerships, income streams and opportunities for growth — ensuring we can continue delivering life-changing support to autistic people across London and the West Midlands.
We are looking for someone who combines commercial awareness with creativity, relationship-building and a genuine commitment to social impact.
LOCATION: London (or Birmingham with regular travel to London)
SALARY: £50,000 - £56,000 depending on experience
HOURS: Full time
The Role
You will design and deliver a new income generation strategy that unlocks growth across:
· Corporate partnerships
· Major donors and philanthropy
· Community, individual and digital giving
· Earned and paid‑for services
· Grants, trusts and public sector funding (as part of a balanced mix)
· Recurring /regular donations from committed individuals
You will take an “intrapreneurial” approach — spotting opportunity, building new propositions, testing ideas and learning quickly — while embedding a culture where income generation is seen as a shared organisational priority, not the responsibility of one team.
Essential Experience & Track Record
- A demonstrable track record of generating income and/or building sustainable revenue streams, across more than one income source.
- Evidence of developing and delivering an income or growth strategy, particularly in contexts requiring diversification or change.
- Experience of driving new opportunities — such as partnerships, products, services or supporter propositions — rather than only maintaining existing income.
- Proven success in building and stewarding senior relationships, including corporates, funders, donors, commissioners or strategic partners.
- Experience working at a senior level within an organisation, with exposure to executive decision‑making and governance (e.g. Board or Trustee engagement).
Essential Skills
· Demonstrable evidence of success and business growth
· Experience and success in one or more of the following:
• Corporate partnerships or sponsorship
• Major donor / philanthropy programmes
• Earned or paid for services/ sales
• Community or digital fundraising
· Experience developing and delivering successful strategies.
· Evidence of successful relationship-building skills with funders, donors, corporate partners or others.
· Experience managing or mentoring staff or volunteers.
· Strategic thinker with the ability to work collaboratively across teams and with senior stakeholders.
· Good market research and data analysis skills that have influenced decisions
· Experience contributing to or leading at organisational growth.
· Highly organised, with the ability to manage multiple priorities and deadlines.
· Excellent communication skills (written and verbal) adaptable to different populations including: colleagues, external professionals, service users, families, volunteers, donors
Desirable Skills
· Understanding of and commitment to adhering to fundraising policies, ethical standards, and relevant regulatory frameworks (e.g. Fundraising Regulator Code of Practice, GDPR).
· Experience in minor/major donor fundraising and/or corporate partnerships.
· Familiarity with the autism or disability sector.
Staff Benefits
90% of our staff say that Resources for Autism is “a great place to work”.
Not only will the work you do ensure we are making vital differences and inspiring others, but our other benefits also include:
· 25 days of leave (pro rata for part time roles) each year plus 8 bank holidays and an additional 3 Celebration days that could be used between Christmas and new year, but may be used for other religious days or significant days such as your birthday
· access to ongoing training and progress in the areas that interest you
· access to our wellbeing initiatives and an Employee Assistance Programme
Application Process
Read more about us and the role on our website
To apply, you will need to complete our application form in full, including your full employment and education history. Any gaps in employment should be clearly explained within your application.
Please note that CVs may be included as supporting documents but will not be accepted in place of a completed application form.
As part of your application, we ask that you provide a personal statement outlining how your experience, skills and approach meet the requirements of the role and person specification.
To be considered for this role chosen applicants will need to complete our application form in full, including your full employment and education history. Any gaps in employment should be clearly explained within your application. Please note that CVs will be included as supporting documents but will not be accepted in place of a completed application form. Please see more about us and the role on our website.
A society where autistic people can live happy and fulfilling lives.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Ready to define what “good” looks like and make it real across our services?
Hft has turned a corner. After navigating a period of significant financial and operational challenge, we have delivered a major turnaround, reducing a £17 million deficit, stabilising our workforce, and restoring confidence across every level of the organisation.
Now, with a new and focused Executive Team working closely with our Senior Leadership Teams, clear governance, and a collective understanding of the need to embed sustainable improvement across all areas of the organisation, we are moving from recovery to transformation.
The Opportunity
You will lead the development and delivery of an integrated, organisation-wide approach to quality, safety, safeguarding and great practice. Your focus will be on ensuring people are supported to live safe, meaningful and aspirational lives. This role brings together quality assurance, safeguarding, safety and practice into a clear and consistent approach across a complex, national organisation.
You will drive and oversee quality, safety and governance systems that support them. You will maintain clear oversight of performance, risk and compliance, and provide assurance, insight and challenge to the Executive Team and the Board. You will ensure regulatory compliance, safeguarding, and health and safety systems are robust, responsive, and consistently upheld, but, importantly, rooted in the understanding that all of this is to make sure that the people supported have great lives.
Working closely with operational leaders, you will identify underperformance and support improvement. You will use data, audits, incidents, and feedback to generate insights and drive continuous improvement. You will also help shape a shared understanding of what great practice looks like across services.
If you have senior leadership experience across quality, safety, safeguarding and practice within a learning disability charity or social care provider, we would love to hear from you. Please refer to the candidate brief attachment for full details of the role.
Please note: This role is a Home-based position (travel 3 times per month to Bristol/other locations)
What you will bring to succeed in this role
Essential
- Senior leadership experience across quality, safety, safeguarding and practice within a large learning disability charity or social care provider
- Accountable experience of leading operational health and safety within a multi-site, CQC regulated care environment
- Ability to lead and develop high-performing teams
- Experience of providing clear assurance and reporting on health and safety performance, risks and compliance to senior leadership and/or Board
- Communication and influencing skills, with the ability to work across organisational boundaries
- Experience embedding co-production and lived experience into organisational approaches
- Highly developed analytical skills and ability to use data to drive decisions
- Confident in leading change, improvement and cultural development
Selection Process
We will be shortlisting applications on an ongoing basis. If your application is shortlisted, we will invite you to a pre-screening interview with a member of the senior hiring team. If you are successful at this stage, the final assessment process will include a competency-based interview, a presentation, and the opportunity to meet with key stakeholders to get to know the team and Hft.
As part of our recruitment process, we are proud to include the voices of people with learning disabilities. You will meet them throughout the process, and they will play a key role in the final stages of selection. Their perspective shapes how we lead, listen and make decisions at Hft.
We anticipate the following timelines:
- Closing date: 9 June 2026
- Pre-screening interviews: 12, 15 or 16 June 2026
- Final assessment: 30 June 2026
We may close this role early if we receive a high volume of applications, so we encourage you to apply as soon as possible.
Our Commitment to Inclusion
We are committed to recruiting people from diverse backgrounds and believe that a diverse and inclusive workforce helps us better support the people we work with to live their best lives. If there is anything we can do to support you to do your best during the application and selection process, please contact our recruitment team at Hft.
To improve the lives of learning disabled people by providing personalised support that promotes independence, choice, and inclusion.



Are you a passionate leader who wants to make a real difference in the lives of children and young people?
We are looking for a Youth Service Lead to oversee and shape the delivery of our programmes across Bedfordshire. This is a key leadership role where you will ensure our services are safe, engaging, and impactful for the young people and families we support.
At F4YP, we support over 500 children and young people across 50+ schools, providing safe spaces, enrichment opportunities, and vital pastoral support. As Services Lead, you’ll play a central role in making this happen every day.
What you’ll be doing:
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Leading and managing high-quality delivery across face-to-face services
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Supporting and developing a team of delivery staff and volunteers
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Ensuring excellent safeguarding, pastoral care, and behaviour support
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Overseeing planning, staffing, and day-to-day operations across multiple sites
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Monitoring impact, quality, and outcomes to continuously improve delivery
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Working closely with schools and partners to support young people effectively
What we’re looking for:
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Experience leading programmes or services for children and young people
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Strong knowledge of safeguarding and pastoral support (SEMH/SEND desirable)
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Proven experience managing and supporting staff
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A hands-on, organised leader who can balance people, operations, and quality
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Someone who is passionate about helping young people feel safe, supported, and confident
Bedford/Bedfordshire | Full-time (37.5 hrs) | 3-year fixed term | Working pattern: 9-day fortnight (one day off every two weeks), with full 5-day weeks required during holiday delivery periods
To provide support services to young people & their families, improving wellbeing, developing self-esteem, confidence & resilience.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
This is an exciting opportunity to shape engaging campaigns and storytelling across digital, social media, email, PR and community channels. Working as part of our Fundraising and Communications team, you’ll create compelling and accessible communications that inspire action, strengthen our community, support fundraising and help people live full and healthy lives with MS.
Working closely with colleagues, ambassadors and people living with MS, you’ll help amplify authentic lived experience, develop impactful campaigns and use insight and digital best practice to grow engagement and reach.
We’re looking for someone with strong writing and storytelling skills, experience delivering communications, marketing or digital campaigns, and a good understanding of digital engagement, social media and email marketing. Most importantly, we’re looking for someone who is collaborative, proactive and motivated by making a meaningful difference.
About Overcoming MS
Overcoming MS is the world’s leading MS healthy lifestyle charity. We help people live full and healthy lives with MS through evidence-based information, practical tools and a supportive global community.
Since 2012, we have supported people affected by MS to make informed lifestyle choices alongside medical treatment, helping people feel more empowered, informed and hopeful about living with MS.
Our vision is a world where everyone with MS has the information, confidence and support they need to live well.
Job summary
The Communications and Marketing Manager plays a central role in helping Overcoming MS reach and support more people living with multiple sclerosis worldwide. The role leads the creation of compelling, evidence-based, and emotionally engaging communications that strengthen connections with our community, raise awareness of the Overcoming MS approach, support fundraising, engagement, and behaviour change, and showcase our services and offerings.
Working across communications channels, campaigns, storytelling and community engagement, the postholder will enable our audiences to feel they have the appropriate level of information and confidence to make lifestyle changes, through the support we offer to live a full and healthy life with MS.
Key responsibilities and duties:
The role comprises the following key areas of responsibility:
Communication and campaign creation
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Craft engaging, accessible and audience-focused communications which inspire action, deepen engagement and build trust.
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Plan and execute integrated marketing and communications campaigns across digital channels, print, PR and Community channels in alignment with our Fundraising and Communications Strategy.
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Support the Head of Communications, Marketing & Digital with campaign planning, aligning Communications objectives to organisational and income generation objectives.
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Support the Services team with the promotion of our services, including the dissemination of insights and data, to grow our awareness and engagement
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Support colleagues and audiences. Working with stakeholders to ensure communications are planned and delivered at the right time to meet their needs.
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Ability to communicate complex or sensitive information in a clear, accessible and empathetic way.
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Understanding of inclusive and accessible communications best practice.
Using results to drive change
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Use audience insight, analytics and user behaviour to shape campaigns and improve engagement.
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Test, learn and optimise marcomms communications through experimentation, AB testing and evaluation.
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Contribute to Marcomms evaluation on performance and impact.
Storytelling and Community voices
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Build trusted relationships with people living with MS and the wider Overcoming MS community to develop authentic and inspiring stories.
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Support contributors sensitively and ethically, ensuring appropriate consent and safeguarding processes are followed.
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Identify opportunities to amplify community voices across campaigns, fundraising and communications.
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Ensure storytelling reflects the diversity and inclusivity of the Overcoming MS community.
Social media and content creation
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Lead on building our impact and engagement on social media with our audiences, in line with our objectives, including supporting awareness and engagement campaigns and fundraising.
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Ensure that we are using the best tools and techniques by staying up to date with trends.
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Monitor social media, ensuring prompt and accurate responses to enquiries.
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Use analytics to constantly optimise our social media impact.
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Ensure content is accessible, audience-led and aligned with best practice in health communication.
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Support content development across both digital and print communications where required.
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Working closely with the services team, lead the content creation and maintenance of our website to maximise our impact with audiences.
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Build and nurture relationships with celebrity ambassadors, influencers and public supporters.
Email marketing
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Develop content for email marketing, including for fundraising and events campaigns.
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Optimise email by A/B testing content to maximise performance through design and content improvements, and creating triggered email sequences to build our message.
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Use audience segmentation and personalisation to support campaigns.
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Use analytics to identify ways to constantly optimise our email impact.
Community Engagement
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Support our digital community through different discussion groups and platforms (social media, hubs, etc). Including liaising with internal teams and promoting best practice.
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Support online events and drive positive engagement opportunities.
Brand communication
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Ensuring all activity aligns with brand priorities.
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Championing on-brand messaging. Acting as a trusted expert on brand tone of voice.
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Ensuring all media and communications guidelines/policies are followed and kept updated.
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Sharing best practice with the wider organisation and continuing professional development.
Creative skills
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Generate and develop creative and innovative ideas with a good eye for brand, design, film and photography.
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Develop clear briefs and oversee production of high-quality digital and printed communications materials.
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Create engaging collateral through design software.
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Edit small amounts of audio or video (desirable).
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Support content development across both digital and print communications where required.
PR and Media
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Support the Head of Communications, Marketing and Digital with media relations through press releases and statements.
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Support with securing regional, national and international media coverage, sourcing case studies and creating campaign assets and messaging for media partners.
PERSON SPECIFICATION
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Self-motivated and adaptable/proactive, with strong organisational skills and the ability to manage competing priorities effectively
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A keen eye for detail with a consistently high quality of work output.
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Highly organised, able to manage a content schedule, and plan and deliver digital campaigns. Able to prioritise work across multiple projects to meet deadlines.
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Demonstrable experience in developing, leading and executing high-quality, effective communications and engagement strategies that achieve desired results.
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Excellent writing, editing and communication skills for social media, web, email and PR.
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An understanding of how communications affect and engage audiences.
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An ability to communicate in an inclusive way with diverse audiences.
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Experience in managing and optimising website content, with strong on-page SEO skills.
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Confident using email marketing and social scheduling
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Familiarity with Google tools (Analytics, Adwords, Search Console, etc) and digital monitoring tools.
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Skills in creative content development, such as audio, video and photo editing.
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Interest in wellbeing
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Experience managing external suppliers, freelancers or creative agencies (desirable)
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Experience working in the charity, health or wellbeing sector. (desirable)
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Able to flex hours and work outside normal hours where needed to cover events (time off in lieu will be provided).
This job description outlines the main responsibilities of the role, but is not intended to be an exhaustive list. Duties may evolve over time, and the post-holder may be required to undertake other reasonable tasks consistent with the level of the role.
How to apply: Please click on the Apply Now button, submit your CV, and please answer the three questions we have prepared for you. Please use the Cover Letter space to tell us your motivation for working at Overcoming MS.
Application timeline:
Close date: until 9am Monday 15th June
First round interviews: 18th and 19th June, online via Microsoft Teams
Second round interviews: 23rd June on Teams/in person TBC, and it will include a short task and presentation
Our Commitment to Equity, Diversity and Inclusion: We want Overcoming MS to be a welcoming, inclusive and supportive place to work, where people feel valued and able to thrive. We actively encourage applications from people of all backgrounds, experiences and communities, particularly those currently underrepresented in the charity sector.
We know that people sometimes hesitate to apply unless they meet every requirement listed. If this role feels like a good fit for you, we’d still encourage you to apply.
If you need reasonable adjustments or information in a different format during the recruitment process, please contact us.
We're here for everyone with MS who wants to take control of their health and wellbeing.

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Community Support Lead: Partnerships
Reports to: Community Support Manager
Contract: Full-time
Role Purpose
As Community Support Lead: Partnerships, you will play a key role in strengthening the relationships that underpin HOST’s work, ensuring every hosted partner (HP) receives consistent, responsive, and values-driven support.
You will lead on partner onboarding, engagement, and ongoing support, ensuring needs are met with professionalism, empathy, and efficiency. This includes managing communications around invoices and payments, responding to general queries, and proactively identifying and escalating potential risks.
Blending strong attention to detail with a people-first approach, you will shape and continuously improve the partner experience — from initial onboarding through to long-term collaboration — ensuring every interaction reflects HOST’s mission to support the world’s change-makers.
Core Responsibilities
1. Partner Engagement and Onboarding
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Lead Welcome, Onboarding, and regular check-in calls with hosted partners, building clarity, trust, and consistency in every interaction.
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Provide clear guidance on HOST’s systems, processes, and expectations, ensuring each partner journey is well-defined and smoothly implemented.
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Identify risks, issues, or emerging support needs during interactions, and promptly share these with the Community Support Manager.
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Support escalations and follow-up actions to maintain a high-quality, responsive partner experience.
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Maintain accurate and up-to-date records of all communications, ensuring relevant information, issues, and risks are clearly documented and shared across the team.
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Negotiate PAYF contributions, add-on pricing, and additional services, ensuring partner needs are met efficiently and effectively.
Reporting cadence: Weekly summary and inclusion in monthly CS reporting.
2. Query Resolution and Partner Care
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Respond to general hosted partner queries with accuracy, clarity, and empathy, achieving a minimum 90% satisfaction score.
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Ensure at least 90% of queries receive an initial response within 24 hours.
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Maintain consistently high standards of written and verbal communication, reflecting HOST’s values of integrity, care, and responsiveness.
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Collaborate with Finance and Operations teams to ensure partner needs are resolved promptly and effectively.
Reporting cadence: Weekly dashboard updates and monthly performance reporting.
3. Partner Relationship and Invoice Management
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Work closely with hosted partners to amend invoices and resolve payment queries accurately and in a timely manner.
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Ensure all payment-related communications and outcomes are clearly documented in ClickUp and Zendesk.
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Monitor and report on invoice corrections, identifying trends and opportunities for process improvement.
Reporting cadence: Monthly
4. Risk Identification, Screening and Escalation
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Identify and assess potential financial, operational, or reputational risks arising from partner interactions.
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Conduct initial screening of partner-related concerns in line with HOST’s due diligence processes.
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Escalate identified risks promptly to the Community Support Manager or relevant stakeholders for review and mitigation.
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Contribute to monthly Community Support risk reporting and ongoing team learning.
Reporting cadence: Real-time escalation of risks, with consolidated monthly reporting.
5. Community Support Administration
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Maintain accurate, up-to-date records across ClickUp, Zendesk, and internal systems.
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Support the review and updating of standard operating procedures (SOPs) to ensure consistency and clarity across processes.
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Contribute to internal administrative tasks, ensuring operational readiness for audits, reviews, and ongoing compliance.
Reporting cadence: Monthly
6. Community Support Resources and User Journey
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Contribute to the development and continuous improvement of Community Support materials, guidance, and onboarding resources.
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Support the enhancement of the hosted partner user journey, ensuring all touchpoints are clear, consistent, and aligned with HOST’s values.
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Work collaboratively with colleagues to identify gaps and opportunities to strengthen the overall partner experience.
Reporting cadence: Quarterly reviews with recommendations for improvement.
7. Growth and Learning Areas (Development Focus)
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Take ownership of more complex hosted partners with advanced operational or financial requirements.
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Support the development of new Community Support Leads through training, mentoring, and sharing best practice.
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Deliver or support hosted partner Health Checks, ensuring all follow-up actions and documentation are completed effectively.
Reporting cadence: As directed by the Community Support Manager.
You Bring
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Experience in operations, client service, or relationship management within HOST.
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Strong organisational skills with a focus on accuracy, responsiveness, and care.
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Excellent communication and interpersonal skills, with confidence engaging across cultures and time zones.
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Familiarity with digital tools such as ClickUp, Zendesk, and cloud-based systems.
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A proactive mindset — curious, calm under pressure, and committed to service excellence.
Key Relationships
Internal: Community Support Team, Finance & Operations, Communications, Partnerships, and Capacity Building teams.
External: Hosted partners, funders, and service providers.
Performance Indicators
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90% of hosted partner queries receive an initial response within 24 hours
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Maintain a hosted partner satisfaction score of 90% or higher
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Resolve invoice corrections and payment requests within agreed monthly timeframes
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Escalate all identified risks within 8 hours of detection
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Ensure SOPs and system records are reviewed and updated on a monthly basis
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Demonstrate ongoing improvements in the hosted partner experience and overall journey design
We believe in the power of people to do extraordinary things. Our mission is to host the world's change-makers, enabling climate and social action.
Senior Service Designer
Location: remote. This role can be based at any of Barnardo's national offices. Regular local and national travel will be required.
Help us design services that transform childhoods
At Barnardo's, we believe every child deserves a safe, happy and hopeful future. For over 150 years, we've been innovating to improve the lives of children, young people and families across the UK. Today, we run more than 800 services and are committed to making them excellent, inclusive and designed with the children, young people and families who use them.
As a senior member of the Service Design team, you will play a vital role in applying service design methods to deliver measurable improvements in service quality, efficiency, value and outcomes for children, young people and families.
We are continuing to strengthen how we design and improve services across Barnardo's, working across a complex and evolving portfolio that spans children's services, digital delivery and business development.
This role offers the opportunity to shape not only individual services, but how service design is used to support decision-making, prioritisation and innovation across the organisation.
This is a hands-on role as well as a strategic one – you'll be actively designing, prototyping and iterating services as well as shaping direction and decision-making.
As a Senior Service Designer, you will:
- Work across a portfolio of projects, balancing priorities and adapting to changing organisational needs
- Contribute to service development and proposals, working with business development colleagues to shape service models
- Influence decision-making and prioritisation, using evidence and insight to guide direction
- Identify opportunities to improve services in ways that deliver better outcomes, greater efficiency and value for money
- Lead the end-to-end design of services in complex environments, shaping user-centred, evidence-based solutions that respond to organisational priorities, and creating service maps, blueprints, prototypes and other design artefacts to bring ideas to life
- Test and iterate service concepts in response to feedback and learning, refining solutions to improve outcomes
- Ensure services are coherent and integrated across online and offline channels
- Work across functions including business development, digital, finance, operations, research and policy to engage stakeholders and support organisational change
- Mentor and support colleagues – developing confidence and skills, with the potential to provide line management support to junior designers where appropriate
- Develop practice and contribute to standards, frameworks and reusable design patterns
- Share learning internally and externally, contributing to professional communities of practice and helping raise the profile of service design at Barnardo's
This is a varied, hands-on and project-focused role that allows for autonomy, creativity and real impact. You'll be part of a warm, committed team that shares learning, supports wellbeing, and is united in a clear mission: designing for better outcomes for children and families.
You'll work with a high degree of autonomy, navigating complexity and ambiguity, delivering tangible improvements to services and contributing to a growing and evolving design practice.
What We're Looking For
We're looking for a Senior Service Designer who can:
- Work autonomously to lead the design of complex services
- Manage competing priorities effectively across projects, balancing time, focus and trade-offs
- Influence stakeholders and support organisational change beyond immediate project teams, communicating design decisions and complex ideas clearly to a range of audiences
- Understand how services operate within wider organisational systems, and use this to inform decision-making and support effective change
- Confidently use a range of evidence, including user research, service data and performance insights, to inform decisions and guide direction
- Conduct in-depth user research to generate actionable insights and guide decision-making
- Create and iterate prototypes and other design artefacts
- Integrate offline and online service delivery into coherent end-to-end services
- Design and facilitate collaborative workshops with a range of stakeholders and partners
- Evaluate and evidence the impact of service design work
Previous experience in children's services, health, education or related public/third sector contexts is desirable – but if you bring transferable skills, we want to hear from you.
What You'll Get in Return
- 26 days annual leave (rising with service) plus bank holidays
- Access to the Barnardo's pension scheme
- Flexible working and hybrid/remote options
- Wellbeing initiatives and Employee Assistance Programme
- Regular supervision and career development opportunities
- The opportunity to shape how service design is used across a national organisation
- The chance to work on services that support children, young people and families across the UK.
Inclusion and Belonging
We are committed to building a diverse workforce. We particularly welcome applications from disabled candidates, LGBTQ+ people, people from racially minoritised communities, and those with care experience. If there's anything we can do to support you through the application process, please let us know.
Ready to Apply?
Together, we can change childhoods and change lives.
When completing your application please refer to your skills knowledge and experience in relation to the Person Specification and Job Description.
Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for an experienced Salesforce Administrator to expand capacity and play a key role in the next phase of our organisation-wide Salesforce rollout. Having successfully implemented Salesforce for donor management, we are now expanding the platform to support our international field operations.
Working as part of our International Salesforce team, you will configure a brand‑new Salesforce NPC platform, integrate it with our existing NPSP donor system, and provide day‑to‑day support to users across 18 countries. You’ll be a Salesforce product champion - triaging support tickets, delivering configuration changes, supporting testing, and helping drive continuous improvement across the organisation.
This is a highly collaborative role, working closely with our Salesforce Developer & Product Owner, Project Manager, and stakeholders around the world. Occasional travel to our London office and internationally may be required.
About you
You are a certified Salesforce Administrator with strong experience building and configuring Salesforce from scratch. You’re a confident communicator, an excellent problem solver, and comfortable supporting and training users in an international environment. Experience with NPSP and / or NPC is required. You must be a fluent English speaker with the right to work in one of the following countries: UK, Albania, Bosnia-Herzegovina, Bulgaria, Denmark, Germany, Moldova, Netherlands, Norway, Romania or Ukraine.
About us
Mission Without Borders is an international Christian organisation working with poor and marginalised families and children across Eastern Europe. We support communities through practical, emotional, and sustainable development initiatives - serving people regardless of religion or ethnic background.
Rewards and benefits
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Up to 30 days annual leave plus bank holidays
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Pension scheme
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Flexible working, with occasional travel
Help develop a new international Salesforce platform, transforming the lives of families, children, and communities in Eastern Europe. Working with 18 countries, this is a real opportunity to make a difference.
The client requests no contact from agencies or media sales.