Organisational development team leader jobs in Bristol, city of bristol

�� Location: UK (Remote with occasional travel)
�� Salary: Rest of UK - £20,012.14 London - £22,013.42
�� Hours: 21 hours per week

Willingness to travel for team meetings, training events and centre visits as required. Travel is funded.

MSI Reproductive Choices UK is looking for a highly organised and compassionate Complaints & Customer Services Facilitator to join our Quality & Governance Team.

This is a rare opportunity to join our Quality & Governance team and develop specialist expertise in complaints management, governance, and client experience within a leading healthcare organisation.

The successful candidate will benefit from dedicated one-to-one training, coaching and support from our experienced Quality & Customer Services Manager, gaining valuable knowledge and practical experience in complaint investigations, medico-legal processes, organisational learning and quality improvement. This role offers an exceptional platform for professional development and would suit someone looking to grow their career in governance, quality, patient experience, customer services or healthcare management.

Why Join Us? ��

We offer a supportive, values-driven environment where your contribution is recognised and rewarded:

�� Financial Benefits

• Competitive salary
• Up to 5% employer pension contribution
• Fast expense reimbursement (within 10 days)

�� Work-Life Balance

• 25 days annual leave + your birthday off
• Family-friendly policies

�� Rewards & Perks

• Long service recognition
• Discounts at 4,000+ retailers via Blue Light Card

�� Health & Wellbeing

• 24/7 GP access
• Employee Assistance Programme

�� Career Development

• Paid training and development
• Accredited apprenticeships
• Clear progression pathways

Key Responsibilities

• Formal Complaints Management: Support the investigation, documentation, and resolution of formal complaints, ensuring timely and compassionate responses.
• Evidence Gathering & Analysis: Review clinical records, staff statements, call transcripts, policies, and other relevant information to support investigations.
• Stakeholder Engagement: Work collaboratively with clinical, operational, and senior leadership teams to support investigations and share learning outcomes.
• Medico-Legal Claims: Assist in gathering documentation, statements, and evidence to support claims management and reporting.
• Police & Legal Requests: Support the management of police requests, legal enquiries, and information disclosures in line with legislation and governance requirements.
• Information Governance: Maintain accurate records and ensure all disclosures comply with data protection and safeguarding principles.
• Quality Improvement: Analyse complaints and claims data to identify trends, risks, and opportunities for service improvement.
• Governance Reporting: Prepare reports and information for governance groups and organisational committees.
• Learning & Improvement: Share findings and lessons learned with management teams to support continuous improvement across services.
• Client-Centred Communication: Ensure communications with complainants are clear, empathetic, and professional at all times.
• Advice & Support: Provide guidance to colleagues on complaint handling, best practice, and quality standards.

Skills & Experience

• Experience managing formal complaints within a healthcare, regulatory, legal, or other high-risk environment.
• Experience supporting or managing medico-legal claims.
• Strong understanding of information governance, data protection, and disclosure processes.
• Ability to conduct thorough investigations and present balanced, evidence-based findings.
• Excellent written and verbal communication skills.
• Experience handling sensitive and confidential information with professionalism and discretion.
• Confident engaging with multidisciplinary teams, senior leaders, and external agencies.
• Strong stakeholder management and influencing skills.
• Excellent organisational skills with the ability to manage competing priorities and deadlines.
• Proficient in Microsoft 365 applications and case management systems.
• Knowledge of quality, governance, regulatory compliance, or safeguarding processes would be advantageous.
• Understanding of NHS governance or patient safety frameworks would be beneficial.

Join MSI UK and help transform client feedback into meaningful improvements that strengthen the quality, safety, and experience of care for every client.

About the Role

As we scale, we are looking for a Head of Operations to provide operational leadership to ensure the charity operates effectively, compliantly and sustainably in line with its mission and ethos. Working closely with the CEO, you will support the translation of the vision into reality by building strong foundations, enabling effective delivery, and supporting the scaling of the organisational from a regional base to a nationally impactful charity.

This is a pivotal role shaping how BeSpace grows. You will lead on strengthening systems, people, governance and operational delivery embedding accountability, and continuous improvement.

In this role, you will:

Strengthen governance, risk and compliance

· Develop and maintain robust governance frameworks and ensure legal and regulatory compliance

· Embed effective risk management processes

· Oversee key compliance areas including safeguarding, GDPR and reporting

Build operational systems and infrastructure

· Develop and implement scalable systems, processes and internal controls

· Improve data management (including CRM) and strengthen reporting

· Contribute to ensuring operational readiness to support national growth

· Work with external providers on IT and financial system integration

Lead people, culture and organisational development

· Oversee recruitment, onboarding and retention of a high-performing team

· Strengthen performance management and accountability frameworks

· Support and foster a values-led, healthy team culture aligned with BeSpace’s mission

Enable delivery, impact and growth

· Strengthen operational support for programme delivery and expansion

· Support the translation of strategic ambitions into practical systems and ways of working

· Improve data insight to inform decision-making

· Support development of fundraising infrastructure.

Contribute to wider organisational life

· Work collaboratively across the team to support evolving priorities

· Act as an ambassador for BeSpace’s values and Christian ethos

About You

We are looking for someone who:

· Has experience in operations, programme or an organisational role with increasing responsibility or has had operational leadership, ideally within a growing or changing organisation

· Has good experience in developing systems, processes and organisational infrastructure

· Can work closely with a CEO to translate vision into operational delivery

· Has excellent organisational and project management skills

· Is proactive, collaborative and relational leader who builds strong teams and culture

 It would be a bonus if you:

 · Are an experienced operational leader motivated by impact, flexibility, and supporting the growth of a mission-led organisation

· Have significantly enabled the scaling of a regional organisation to national growth operationally.

· Have experience in fundraising systems or donor management

Main purpose

The Head of People leads Centre for Sustainable Energy (CSE)'s HR team directing and overseeing all staff-related activity and holding responsibility for developing and delivering the charity’s People Strategy. The role is a strategic partner to the Senior Leadership Team (SLT) and a member of the Senior Management Team (SMT). 

Working alongside SLT in an advisory and partnering capacity, the Head of People helps ensure organisational decisions are informed by workforce insight and that CSE has the people, capability and culture needed to deliver its strategic objectives. The role works with line managers across the organisation to build people management capability and ensure that wellbeing, equality, diversity and inclusion, and people-related legal and policy requirements are consistently applied. 

The role spans the full breadth of the People function, including strategic business partnering, employee relations, recruitment, learning and development, wellbeing, EDI, people operations and digital transformation. The Head of People leads and develops the HR team, ensuring the delivery of a high-quality, proactive and people-centred service while building on the good practice that already exists within the charity and driving continuous improvement for the benefit of the charity and its employees. 

As the senior People professional at CSE, the role balances strategic leadership with practical operational delivery across the full breadth of the People function, requiring the successful candidate to move confidently between strategic thinking and hands-on implementation. The Head of People provides expert advice on complex people matters, develops and implements people policies, frameworks and processes, supports organisational change and improvement, and translates organisational priorities, values and culture into practical people initiatives that support both staff and the wider organisation. 

This role is likely to appeal to someone who enjoys building, improving and embedding great people practice and who is comfortable balancing strategic leadership with operational delivery across a broad and varied remit. The role requires curiosity, pragmatism and a genuine interest in understanding organisational challenges and delivering practical, lasting improvements.

How to apply

To apply, please download and complete the application form available from our website and send it to our Jobs inbox. Your application should demonstrate your suitability for the role against the criteria outlined in the person specification and job description.

For more information and to apply, please visit CSE Jobs website. 

We're looking for an experienced PA to join our team to work with our Chief Mission Officer. You'll be organised with excellent administrative skills and a strong communicator.

The Chief Mission Officer is a member of our Executive Team, who report into the CEO. The Exec Team help shape and deliver organisational strategy ensuring alignment with our vision, values and mission. The PA to the CMO provides operational and administrative support across a wide range activities, which could include mission development, partnerships, training, resource development, digital innovation and strategic projects.

Key Responsibilities

Administrative support for the CMO

• Manage and coordinate the CMO’s diary, meetings, travel, accommodation, and key commitments.
• Ensure the CMO is adequately prepared for meetings, including drafting agendas, papers, and tracking follow up actions.
• Assist in the prioritisation of the CMO’s workload, ensuring deadlines are met.
• Provide administrative support for the CMO, including draft correspondence, reports, presentations, and other documentation on behalf of the CMO.
• With the CMO, translate ideas and discussion into clear action plans and deliverables.
• Develop and maintain systems that improve organisation, communication, and operational efficiency.
• Attend meetings and events, both remotely and in person, taking accurate notes/minutes and translating them into action plans for the CMO.
• Maintain organised records and filing systems.

Audio transcription and document preparation

• Transcribe audio recordings into written documents.
• Format, proofread and edit documents and correspondence.

About You

Please note that there is a Genuine Occupational Requirement that the post holder is a committed Christian under Part 1 of Schedule 9 to the Equality Act 2010. 

Skills and Abilities  

• Excellent administrative and organisational skills.
• Strong attention to detail.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks at once and prioritise well.
• Ability to maintain confidentiality.

Knowledge and Experience

• Experience supporting a senior leader in a similar role.
• Experience taking meeting minutes, producing action logs and preparing professional documentation.
• Experience transcribing audio recordings.
• Knowledge of CRM systems and project management tools.

 Personal Approach and Attributes

• A genuine passion for youth leaders and the mission of Urban Saints.
• Proactive and self-motivated with the ability to work independently. 
• Positive and professional attitude. 
• Maintain focus in a dynamic, mission-driven environment.

Location

The role is home-based with travel as required. All full-time Urban Saints employees are required to attend two team residentials per year.

How to Apply

Please fill out our application form which you can find on our website. The closing date for applications is Monday the 24th of August at midday. Please note, we will be actively reviewing applications ahead of the closing date and reserve the right to close applications before this date.

DBS Check

Due to the nature of this position, any offer of employment with Urban Saints will be subject to a satisfactory DBS check.

Lead the operations, governance and compliance that enable Solving Kids' Cancer UK to deliver its mission and impact for children and families affected by neuroblastoma. Reporting to the Chief Executive, you will play a critical role in ensuring the charity operates effectively, compliantly and sustainably.

This broad and varied leadership role spans governance, risk, HR, IT, data protection and organisational operations, supporting delivery of the charity's strategy through robust systems, policies and processes. Acting as Company Secretary, you will work closely with the CEO and Board of Trustees, providing advice on governance, regulatory requirements and best practice. As a member of the Leadership Team, you will oversee key operational functions, lead cross-organisational projects and deputise for the CEO where required.

Who are we looking for?

We are looking for a strategic, highly organised and values-driven leader with strong experience in charity operations, governance and compliance. You will have a track record of ensuring organisations are well run, compliant and effectively managed, with the ability to oversee multiple operational areas and support strong governance and decision-making at Board level.

You will be comfortable working across a broad remit, including governance, risk, HR, IT and data protection, and confident providing clear, practical advice to senior leaders and trustees.

Person specification

Key requirements include:

• Significant senior-level experience in operations, governance or compliance within a charity or similar environment. 
• Strong understanding of charity governance and regulation, with experience supporting boards and senior leadership. 
• Experience overseeing organisational functions such as HR, IT, data protection or risk. 
• Proven ability to manage multiple priorities and lead cross-organisational work effectively. 
• Strong judgement, integrity and the ability to handle sensitive matters with discretion. 

See our Recruitment Pack for the full role description and specification and for information about Solving Kids' Cancer UK. 

This is an opportunity to make a significant contribution at the heart of a small, ambitious charity where strong operations are a vital enabler of impact for children and families.

Location: Home-based, within easy reach of London, with regular travel to the London office and occasional UK-wide travel.

First-stage interview: Thursday 6 August 

Second-stage interview: Thursday 13 August

Thank you for your interest in joining the Institute of Health Visiting (iHV), the UK’s leading professional body for health visiting.

This is a rare and exciting opportunity to join a growing, forward-looking organisation at a pivotal time. With a strong and expanding membership, iHV is working to strengthen the health visiting workforce and shape the future of child and family health across the UK.

As Policy Manager, you will play a key role in influencing national policy across priority areas including early years, prevention, public health, child protection and workforce. Your work will directly support iHV’s mission to improve outcomes and reduce inequalities for babies, children, families and communities and spread excellence in health visiting.

Working closely with our clinical team, members and partners, you will develop evidence-based policy positions and help ensure frontline expertise informs decision-making at the highest levels.

You will be joining a collaborative, passionate team in a fast-paced environment where no two days are the same – and where your work will make a real and lasting difference. For full information, please view our recruitment pack. 

Key responsibilities:

• Lead the co-development of evidence-based policy positions with iHV’s clinical team, members and partners.
• Monitor policy developments and identify opportunities to influence change.
• Produce high-quality briefings, consultation responses and reports.
• Build relationships with stakeholders across government, charities and the health sector.
• Gather, synthesise and apply frontline insight to inform policy development – including the production of iHV’s high-profile ‘State of Health Visiting’ survey and report.
• Work closely with the Systems and Digital Manager, applying digital and data expertise to leverage digital tools and emerging technologies (including AI) to strengthen evidence-gathering, inform policy development, and improve organisational effectiveness.
• Support delivery of policy elements of iHV projects and organisational priorities.
• Represent iHV at meetings and contribute to sector discussions.

About you:

We are looking for the following essential skills and experience:

• Strong understanding of UK policy-making processes and child and family health/ early years policy – ideally informed by experience working within or closely with government or public sector organisations.
• Exceptional writing skills, with a proven ability to produce authoritative, high impact briefings, reports and policy documents that are clear, persuasive and tailored to diverse audiences.
• Highly developed analytical skills, with the ability to interpret complex information and evidence from multiple sources and translate this into clear, practical and actionable policy recommendations.
• Ability to collate, synthesise and critically assess diverse sources of insight, including frontline practitioner perspectives, quantitative and qualitative data, to inform robust policy development.
• Experience developing or contributing to evidence-based policy outputs (e.g. briefings, reports, consultation responses).
• Strong interpersonal and relationship-building skills, with the ability to work effectively and collaboratively with a wide range of stakeholders and partners.
• Strong organisational and project management skills, with the ability to manage competing priorities, coordinate inputs and deliver work to deadlines.
• Confident verbal communication skills, with the ability to contribute effectively to meetings, events and external discussions, presenting complex ideas clearly.

Shape the future of technology. Transform the future of young people.

At The King's Trust, technology is more than an enabler, it's how we reach more young people, deliver life-changing services and create lasting impact.

We're looking for an experienced Lead Architect to define and drive our technology vision, ensuring our systems, data and platforms support our ambitious strategy for years to come.

This is a pivotal leadership role where you'll own the Trust's solution architecture, influence technology strategy and lead the evolution of our enterprise landscape. Working with senior stakeholders across the organisation, you'll shape multi-year roadmaps, champion architectural best practice and ensure every technology decision delivers real value to our colleagues and the young people we support.

In this role, you'll:

• Lead the Trust's technology architecture strategy, driving scalable, secure and future-ready solutions.
• Shape multi-year technology roadmaps across Microsoft Dynamics 365, Power Platform, data, integration and emerging technologies including AI.
• Influence senior leaders and provide architectural governance to ensure technology investments align with organisational priorities.
• Lead and develop a high-performing team of Service Owners and Senior Business Analysts, fostering collaboration, innovation and continuous improvement.

We're looking for an inspiring architecture leader with experience designing complex enterprise solutions, influencing senior stakeholders and translating strategic goals into practical technology outcomes.

If you're passionate about modern architecture, collaborative leadership and using technology to make a genuine difference, we'd love to hear from you.

Hybrid – within commuting distance of one of our campuses in Beckenham, Blackburn, Birmingham, Bradford, Bristol, Doncaster or Redcar

We are looking for a candidate who can use their organisational and marketing skills to help attract and engage those shaping the future of education!

About us

The National Institute of Teaching (NIoT) has an unswerving commitment to high-quality, evidence-informed teacher education and is on a mission to improve the quality of teacher and leader development across the system.

About the role

The National Institute of Teaching is seeking a highly organised and proactive Marketing and Recruitment Coordinator to support the delivery of our marketing and recruitment activity.

This is an exciting opportunity to join a purpose-driven organisation working to improve the quality of teacher and leader development across England. At the NIoT, we believe that teaching is a fundamental societal good, a privilege and a responsibility. This belief shapes our work and our commitment to supporting teachers and school leaders to make a lasting difference for children and young people.

In this role, you will support the development and delivery of marketing campaigns, help create engaging recruitment and marketing content, coordinate activity across the team, and maintain high-quality systems and processes. You will also support reporting, budget management, CRM use, and the development of standard operating procedures.

We are looking for someone with excellent organisational skills, strong attention to detail, and the ability to communicate clearly and professionally. You will be confident working with data, documents and digital tools, and able to build positive working relationships with colleagues across the organisation.

You do not need to have worked in education before, but you will need to share our commitment to the aims of the National Institute of Teaching and have a genuine interest in the value of teachers, school leaders and high-quality professional development.

This is a hybrid role, with an expectation that the postholder will work from the office at least once a fortnight, and occasionally more frequently where required to meet business needs. The role also involves occasional national travel, which may include overnight stays.

Key benefits

• Generous annual leave – 27 days’ holiday a year (plus 8 bank holidays), rising to 33 days after five years’ service.
• Flexible working – we offer flexible start and end working times, with hybrid working in place for all roles.
• Pension – entry to the Local Government Pension Scheme.
• Salary sacrifice schemes – we offer salary sacrifice schemes for bikes, cars and tech!
• Lifestyle benefits – we offer discounts on gyms, cinema, retail and much more!
• Parenthood leave – we offer above the statutory minimum for maternity, adoption and paternity leave.
• Working environment – we have a stimulating, supportive and rewarding working environment with a dedicated team of like-minded professionals.
• Support – our Employee Assistance Programme (EAP) provides confidential support for employees on personal or work-related matters.
• Development – we fully support the development of our staff and ensure that you have a high level of continuous professional development.

We think a wide range of different work and educational experiences could support you to be successful in this role. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities.

For more information and to apply, please visit our vacancies page.

Closing date: 31 July 2026.
Interview dates: 10 and 11 August 2026.

We reserve the right to close this vacancy early if we receive a high volume of applications.

As a condition of employment, this post requires a satisfactory enhanced disclosure from the Disclosure and Barring Service (DBS) with a Children’s Barred List Check and an Occupational Health Check.

Job Title:

Victim Support Casework Team Lead 

Salary:

Actual salary is £27,200 per year (FTE £34,000). 

Contract/Hours:

Permanent. 4 days per week / 0.8 FTE. The normal working week is 30 hours.

Annual Leave:

FTE annual leave entitlement is 23 days pro rata plus public and bank holidays. 

Location:

NUM delivers its services UK-wide through a combination of digital resources, remote services and in-person hubs. Staff work on a hybrid basis, with the balance of home and location-based working depending on business needs. This role is primarily remote, with occasional travel possible for meetings, events, and outreach. If you are based in one of our hubs, Glasgow, Manchester or London then this is desirable.

About NUM:

National Ugly Mugs (NUM) is a UK-wide charity which delivers a holistic safety, wellbeing and economic support model for sex workers, combining digital harm prevention, specialist casework, mental health support and pathways to economic stability. Activities are delivered UK-wide via a digital platform, remote services, and in-person hubs. We run a wellbeing drop-in service in Glasgow and other in-person services and events in Manchester and London. We have developed Vocational Support Services for those exploring careers both in and outside of sex industries and we run a Racial Justice project and Youth Justice project that makes visible the lived experiences of harm among racialised and young (18-25) sex workers towards systems change. 

NUM values those with lived experience in sex industries and work with them to shape services and responses, conduct research, develop education packages, and participate in policy advocacy to change the conditions that lead to survival sex work, gain rights and recognition, and improve the safety of UK-based sex workers. 

Background and Responsibilities:

The casework team is at the heart of NUM. We provide vital support from assistance through the criminal justice journey to essential emergency financial support. We are looking for a Casework Team Lead to lead our casework team. If you are driven, have a keen eye for detail, can effectively motivate others in a demanding and emotive area of work with the ability to support people in an empathetic and trauma informed way then this could be the role for you. 

This role will specifically focus on the day-to-day running of the casework team alongside carrying your own caseload. The work involves utilising and monitoring our digital platform and CMS maintaining and monitoring the documentation of cases and coordinating responses to ensure sex workers received the high standard of support they deserve, to prevent and recover from violence as well as seek justice and recourse. The Victim Support Casework Team Lead is responsible for maintaining high standards for all digital, individualised and in-person support provided by the casework team. All responsibilities can be grouped under five umbrella categories. The successful candidate will evidence suitability for the role based on the strength areas below:

1) Management: Manage the operations and administration associated with victim and vocational support casework. 

2) Leadership: Lead and motivate the team of national case workers towards service excellence. The best leaders can also be led. The successful candidate will value the lived and learned experiences on the casework team and ensure that everyone works to their strengths and strives for the best outcomes for sex workers. 

3) High Standards: Support good performance and quality outcomes for sex workers.

4) Creative and Innovative: Ability to strategise and problem-solve. Sex workers experience forms of violence before and after accessing support. At NUM, our principle of 'Sex Workers First' means that we work with them to achieve the outcomes that they desire. Sex workers are in control of their healing and recovery, and it will be the successful candidate's job to ensure that lives are improved as a result of contact with NUM. 

5) Well-being Focused: Provide care for the health, safety and welfare of the case work team and the sex workers we serve. 

Day-to-day tasks include but are not limited to the following.

• Managing your own caseload, providing individualised support to sex workers alongside your leadership role ensuring that sex workers are put at the forefront of all services offered. Maintaining our high standard of support.

• Continued monitoring and development of the NUM platform backend functions to find efficiencies and boost productivity. Develop and update Standard Operating Procedures (SOPs) based on new policies and service priorities, new platforms/ procedures, and new innovations or services. 

• Problem-solving to ensure the smooth and efficient operations of the casework team eg, managing resource and rota’s including leave and absences, delegation of task where appropriate to the casework team.

• Audit overview and quarterly reporting to Operations Manager with responsibility for data management and the production of case studies. 

• External communications with practitioners to ensure best practice of utilising NUM service, promoting NUM membership where possible and attending external meetings as a NUM representative where required. 

• Host or contribute to the ongoing meetings of the National ISVA/SWISVA forum and continue to foster useful and productive spaces for SWISVAs (specialist sex work ISVA’s) throughout the UK to share experiences, insights towards delivering quality support services to sex workers with maintaining high service standards and prioritising self-care. 

• Deliver weekly operations meetings, keep them short and concise to discuss operational updates NUM wide/internal. Analyse statistics and case work trends and discuss any issues or take aways with the Operations Manager to inform Casework Team strategy.

• Communicate and collaborate with other work streams and projects at NUM. Contribute to organisational priorities and support initiatives that strengthen National Ugly Mugs’ overall impact. 

• Lead 1-2-1 check-ins and appraisals with staff, acknowledging individual and team success in appropriate ways, motivating the team and resolving conflict and managing team dynamics (with support where needed).

• Onboard and train new members of the casework team.

PERSON SPECIFICATION

Essential Skills and Experience

• Demonstrable casework skills, with experience in delivering advice, information, emotional and practical support and advocacy in partnership with health, wellbeing and criminal justice outcomes for individuals who may have experienced traumatic events.

• Experience managing a team, providing line management support, and managing rotas and team resources.

• An understanding of coordination responsibilities and the requirements of middle management in a fast-paced and ever-changing environment.

• Qualified ISVA or relevant casework support experience.

• Strong interpersonal skills and an ability to work with multiple partners on complex cases.

• Excellent administrative and organisation skills, able to manage both your own and other people’s workloads effectively.

• An understanding of Equal Opportunities, the diversity of sex workers and the impact of criminalisation, stigma, and marginalisation on sex workers and a team comprising those with lived experience.

• Effective communication skills and the ability to deliver training, guidance, advice and support to a diverse range of stakeholders to promote best practice in relation to supporting sex workers when they’re victims of crime.

• Experience of using online communication tools, CMS (Oasis), google workspace, MS suite, slack and other digital platforms to maximise efficiency and productivity of your own casework and that of the casework team. 

• Experience of dealing with internal and external complaints and having difficult conversations.

• Strong empathic and active listening skills.

• Willingness to undertake continued professional development. 

Desirable:

• Experience of the sex work community.

• Experience completing detailed reports on workstream productivity, both statistically and in written form.

• The ability to understand local, regional and national policy and evidence-based research in relation to community safety, health and social inclusion.

• Ability in languages other than English is beneficial but not required. 

If you are passionate about NUM’s mission to ‘end all forms of violence against sex workers’ we would love for you to hear from you!

HOW TO APPLY:

Applications close on 13th August 2026 at 11:30pm BST. We encourage applicants to apply before the deadline as interviews may be held on a rolling basis. You can apply via Charity Jobs or by emailing admin[at]nationaluglymugs[dot]org with your name and ‘Victim Support Casework Team Lead’ in the subject line. 

Please include a CV (max 3 pages) and a cover letter (max 2 pages) describing your suitability for the role. The cover letter should address the points in the ‘Personal Specification’ section of this posting. 

NUM is a diverse team committed to inclusion and equal opportunities in the workplace, and we actively encourage applicants of all different ages, genders, social and economic backgrounds, ethnicities, religions and sexual orientations, and from people with disabilities. If you have any access requirements related to applying, please contact admin[at]nationaluglymugs[dot]org.

We understand that everyone’s experience is different and encourage applications from those who may not meet all of the person specifications. If you’re passionate about equality, economic empowerment, and ending violence against sex workers, we want to hear from you.

Interviews are planned to take place remotely on week starting August 17th. We will let you know by August 18th if you have been selected for an interview. Please note that due to the high number of applications expected for this role if you do not hear back from NUM by the August 18th unfortunately your application has not been successful. We are not able to provide feedback on your application at the application stage.

Join our growing team in a varied role supporting reporting, onboarding, quality assurance and service development, helping us deliver an exceptional experience tothe UK's leading charities.

The Opportunity

At Social AF, we’re proud to be one of the UK’s leading social media moderation agencies for the third sector. Working with some of the biggest household names, we support regional, national and international charities to create safe, vibrant, and engaging online communities that protect their brand reputations and empower their supporters.

From community management to supporter experience, we’ve helped our charity partners raise over £40 million. As our reputation and client base continue to grow, we’re seeking a Social Media Operations Officer to support the day-to-day delivery and ongoing development of our Social Media Moderation service.

Role overview

This role will play a vital part in ensuring our charity partners receive a high-quality, insight-led service while providing additional support to our team of moderators and Team Leaders.

The successful candidate will work closely with the Social Media Moderation Manager and wider leadership team to support operational delivery, reporting, onboarding, quality assurance, and administrative processes across our portfolio of charity accounts.

The role would suit an organised, proactive individual with strong attention to detail, excellent written communication skills, and a genuine passion for supporting charities and online communities.

Key Responsibilities

Reporting and insights

• Produce weekly, fortnightly, monthly, and campaign reports for charity partners.

• Collect and analyse moderation data across accounts, including response rates, hidden content, escalations and key themes.

• Gather standout comments, community feedback and examples of positive engagement for inclusion within reports.

• Support the development of benchmarking documents and trend analysis across accounts.

• Prepare meeting notes and action logs following account meetings.

Moderator support

• Assist with onboarding new moderators, including arranging inductions and sharing key documentation.

• Support the creation and maintenance of moderator handbooks and guidance documents.

• Identify recurring learning themes and help coordinate quality assurance and development activity.

• Work alongside Team Leaders to ensure they - and moderators - have the information and resources needed to deliver excellent moderation.

Account administration

• Support the onboarding of new charity partners, including helping to create and maintain moderation packs.

• Keep account guidance documents, FAQs, escalation processes, and key contact information up to date.

• Assist with meeting preparation, minute-taking and action tracking.

• Ownership of rota administration and maintain awareness of moderator availability.

• Coordinate internal documentation and process improvements.

Service development

• Contribute ideas to improve the efficiency and effectiveness of the Social Media Moderation service.

• Support the creation of internal resources, templates and standard operating procedures.

• Assist with projects aimed at enhancing moderator wellbeing, training, and development.

• Shadow account management activities with opportunities for future progression within the agency.

Progression opportunities

The role offers opportunities to develop skills in account management, client relationships, moderation strategy, reporting, training and service development, with the potential to take ownership of selected charity accounts in the future. As a growing agency, new opportunities and responsibilities naturally emerge, offering scope for progression for those who are proactive, demonstrate initiative and consistently deliver excellent work.

Interim Senior Talent & Delivery Director

6-Month Contract | Outside IR35 | Potential to Become Permanent

Location: Fully Remote (with occasional travel to London and Europe)
Start Date: ASAP
Availability: Candidates must be immediately available
Working Pattern: Full-time, with occasional extra Sunday working to support a Middle East-based partners.

Salary: Daily rate of £500-£700 (Outside of IR 35)

About the Company

Goodman Masson are delighted to be exlusively partnered with our client who is an ambitious and fast-growing digital marketing agency entering an exciting scaling phase. With fewer than 20 employees in the UK and a growing presence across Europe, the business is investing in its people strategy to build the infrastructure, talent, and processes required for sustainable international growth. 

This is a unique opportunity to join the organisation at a pivotal stage, working directly with senior leadership to shape the future of the business.

The Opportunity

Reporting directly to the Chief Administrator & Operations Officer, this is a highly visible interim role responsible for transforming the organisation's talent strategy while supporting wider organisational development initiatives.

This position combines strategic workforce planning with hands-on delivery. You'll assess current capability, identify talent gaps, build scalable recruitment strategies, improve organisational effectiveness, and implement best-in-class recruitment technology and processes.

Success in this role will come from your ability to deliver immediate results while creating long-term foundations for growth.

Key Responsibilities

Talent Acquisition & Workforce Strategy

• Design and implement an international recruitment strategy aligned with business growth plans.
• Lead end-to-end recruitment across the UK, Europe and the Middle East.
• Build talent pipelines for specialist, leadership and business-critical roles.
• Identify current and future capability gaps and develop succession planning initiatives.
• Develop scalable recruitment processes that improve quality, speed and candidate experience.
• Support rapid business growth through effective workforce planning and hiring strategies.

Organisational Development

• Assess organisational structure and recommend improvements to support future growth.
• Lead organisational development initiatives that improve capability, performance and engagement.
• Design and facilitate workshops for leaders and wider business teams.
• Support change management and embedding of new ways of working.
• Partner with Directors to provide strategic people advice and practical solutions.

Recruitment Operations & Technology

• Review, implement, optimise and manage the company's Applicant Tracking System (ATS).
• Improve recruitment reporting, metrics and hiring performance.
• Introduce best practice recruitment processes and governance.
• Utilise market intelligence to support hiring decisions and workforce planning.

Projects & Leadership

• Lead high-impact people and transformation projects from concept through to delivery.
• Work closely with Directors on strategic business priorities.
• Take ownership of multiple workstreams, ensuring projects are delivered on time and with measurable impact.
• Influence senior stakeholders and challenge existing approaches where appropriate.

About You

We're looking for an experienced Talent, Organisational Development or People Transformation leader who enjoys building functions from the ground up and thrives in fast-paced, scaling businesses.

You'll be equally comfortable developing strategy and rolling up your sleeves to deliver.

Essential Experience

• Significant experience leading Talent Acquisition, Talent Strategy or Organisational Development within international organisations.
• Experience recruiting

Interim Senior Talent & Delivery Director

6-Month Contract | Outside IR35 | Potential to Become Permanent

Location: Fully Remote (with occasional travel to London and Europe)
Start Date: ASAP
Availability: Candidates must be immediately available
Working Pattern: Full-time, with occasional extra Sunday working to support a Middle East-based partners.

Salary: Daily rate of £500-£700 (Outside of IR 35)

About the Company

Goodman Masson are delighted to be exlusively partnered with our client who is an ambitious and fast-growing digital marketing agency entering an exciting scaling phase. With fewer than 20 employees in the UK and a growing presence across Europe, the business is investing in its people strategy to build the infrastructure, talent, and processes required for sustainable international growth. 

This is a unique opportunity to join the organisation at a pivotal stage, working directly with senior leadership to shape the future of the business.

The Opportunity

Reporting directly to the Chief Administrator & Operations Officer, this is a highly visible interim role responsible for transforming the organisation's talent strategy while supporting wider organisational development initiatives.

This position combines strategic workforce planning with hands-on delivery. You'll assess current capability, identify talent gaps, build scalable recruitment strategies, improve organisational effectiveness, and implement best-in-class recruitment technology and processes.

Success in this role will come from your ability to deliver immediate results while creating long-term foundations for growth.

Key Responsibilities

Talent Acquisition & Workforce Strategy

• Design and implement an international recruitment strategy aligned with business growth plans.
• Lead end-to-end recruitment across the UK, Europe and the Middle East.
• Build talent pipelines for specialist, leadership and business-critical roles.
• Identify current and future capability gaps and develop succession planning initiatives.
• Develop scalable recruitment processes that improve quality, speed and candidate experience.
• Support rapid business growth through effective workforce planning and hiring strategies.

Organisational Development

• Assess organisational structure and recommend improvements to support future growth.
• Lead organisational development initiatives that improve capability, performance and engagement.
• Design and facilitate workshops for leaders and wider business teams.
• Support change management and embedding of new ways of working.
• Partner with Directors to provide strategic people advice and practical solutions.

Recruitment Operations & Technology

• Review, implement, optimise and manage the company's Applicant Tracking System (ATS).
• Improve recruitment reporting, metrics and hiring performance.
• Introduce best practice recruitment processes and governance.
• Utilise market intelligence to support hiring decisions and workforce planning.

Projects & Leadership

• Lead high-impact people and transformation projects from concept through to delivery.
• Work closely with Directors on strategic business priorities.
• Take ownership of multiple workstreams, ensuring projects are delivered on time and with measurable impact.
• Influence senior stakeholders and challenge existing approaches where appropriate.

About You

We're looking for an experienced Talent, Organisational Development or People Transformation leader who enjoys building functions from the ground up and thrives in fast-paced, scaling businesses.

You'll be equally comfortable developing strategy and rolling up your sleeves to deliver.

Essential Experience

• Significant experience leading Talent Acquisition, Talent Strategy or Organisational Development within international organisations.
• Experience recruiting

At Special Olympics GB, we're changing the way people think about intellectual disability.

Every day, our athletes challenge expectations, inspire communities and demonstrate what's possible when people are given the opportunity to thrive.

Corporate and commercial partnerships are fundamental to making that happen. They enable us not only to generate sustainable income, but to create opportunities for our athletes through volunteering, employment, leadership, education, inclusion and powerful brand collaborations.

As we build towards the Special Olympics World Summer Games in Chile and continue to grow our national movement, we're looking for an exceptional partnership professional to lead and evolve this work.

This isn't a traditional charity partnerships role. We're looking for someone who combines exceptional stewardship with commercial curiosity, entrepreneurial thinking and creativity. Someone who enjoys spotting opportunities, challenging conventional approaches and designing partnerships that create genuine shared value.

You'll inherit an exciting portfolio of national partners (Coca-Cola Europacific Partners, Toyota GB, Fuller’s pubs, Ocean Outdoor, Mitsubishi Electric UK and others), lead a small but ambitious team, and work alongside the Director of Development to shape the future of one of the UK's most exciting purpose-led partnership programmes.

Vital Strategies is a global public health organization. Our programs strengthen public health systems and address the world’s leading causes of illness, injury, and death. We currently work in more than 80 countries, supporting data-driven decision-making in government, advancing evidence-based public health policies, and mounting strategic communication campaigns. Vital Strategies’ priorities are driven by the greatest potential to improve and save lives. They include noncommunicable disease prevention, tobacco control, road safety, food policy, environmental health, and data for health. Our programs are concentrated in low- and middle-income countries and cities in Africa, Latin America, Asia and the Pacific. Please visit our website to find out more about our work.

We believe our programs are strengthened when they are developed and supported by people with diverse life experiences whose understanding of social and cultural issues can help make our work and workforce more inclusive. We welcome applications from people of all backgrounds and do not discriminate on the basis of race, color, religion or creed, gender, national origin, ancestry, actual or perceived age, physical or mental disability, veteran or military status, marital status, sexual orientation or any other basis protected by local, state, or federal laws. As such, our commitment is to promote equal employment opportunities (EEO) for those seeking employment.

Job Purpose:

Vital Strategies has experienced significant growth in both its programs and global footprint in recent years. As the organization continues to expand, it is essential that our people practices remain legally compliant, operationally effective, culturally responsive, and forward-thinking to support an increasingly diverse and distributed workforce.

We are seeking an experienced Global HR leader who will continue to build on our efforts to strengthen global HR operations and compliance. This is an exciting opportunity for a collaborative, culturally agile leader who is passionate about operational excellence, continuous improvement, and making a meaningful global impact. 

The Director, Global HR Operations and Compliance is a critical leadership role within the Human Resources function, responsible for advancing HR operational excellence, strengthening global compliance, and supporting the continued evolution of our people practices. With seven global offices and Employer of Record (EOR) arrangements in thirteen countries, this position provides strategic leadership and oversight for Vital's global HR operations, compliance framework, and employee services, ensuring consistent, efficient, and legally compliant HR practices across all locations.

The Director will lead the development and implementation of inclusive policies, procedures, and best practices; provide guidance on global employment actions and employee relations matters; support workforce expansion into new countries; and oversee global compensation, benefits, and HR governance programs. This role is responsible for identifying and mitigating employment-related risks while ensuring a positive employee experience and operational consistency across diverse jurisdictions.

Reporting to the Vice President, Global HR, the Director partners closely with organizational leaders, HR colleagues, legal counsel, country offices, and external partners to strengthen HR infrastructure, optimize systems and processes, and enhance the organization's ability to manage a global workforce effectively. Success in this role requires deep global HR expertise, strong judgment, cultural sensitivity, and the ability to lead change while balancing organizational standards with local legal, cultural, and operational requirements.

This job opportunity may be based in the UK, Switzerland, or Kenya. Vital Strategies will offer a competitive salary based on local market benchmarking. Additional locations in Europe and Africa where Vital Strategies is operational may be considered. The applicable salary ranges for the hiring locations are:

• UK: £110,000- £120,000
• Switzerland: CHF 120,000 to 140,000
• Kenya: KES 14,000,000- 18,500,000 KES

Duties & Responsibilities:

Global HR Operations - 

· Maintain a high-quality global HR operations function, including standardized policies where legally appropriate, standardized processes, technology, systems, tools, forms, and guidelines that are accessible, well understood, and consistently utilized across all offices.

· Balance global organizational standards and compliance requirements with the operational, cultural, and legal realities of individual country offices, ensuring an appropriate and practical approach across diverse environments.

· Build trusted relationships with global office leadership, HR and Country Directors, to encourage transparency, collaboration, and timely sharing of HR-related information necessary for effective operations, risk management, and compliance.

· Partner with, support, and advise global HR team members and Country Directors on HR operational matters; while supporting local HR partners in assuming HR functions locally as appropriate for each office.

· Lead global HR due diligence (terms and conditions of employment, infrastructure and documentation) and manage the maintenance of international office employee handbooks and guides for EOR-hired staff.

· Partner with leadership, programs, and operation teams in opening offices or establishing EORs; as well as closing offices or programs.

· Ensure compliance with regulatory reporting requirements, maintenance of required documentation, and timely responses to HR audits and coordinate with the risk management committee.

· In partnership with local HR teams, lead annual global employee benefits renewals, including plan design, vendor coordination, and budget management.

· Oversee global compensation programs, including salary benchmarking, pay review processes, compensation guidance, and manager training.

· Work with Talent Acquisition, Grants & Contracts and Global Finance to coordinate the annual and reforecast workforce budget.

· Oversee the establishment of EORs and the ongoing vendor/employee/manager relationships.

· Ensure the global HR team is trained in the core HR operational areas, as well as any Vital HR specific procedures and practices.

· Ensure that HR policies, procedures, and compliance documents are accessible to all staff via the organizational intranet “Vital Pulse”.

· Collaborate with HR team to implement, analyze, and maintain operational metrics and people data to inform decision-making and strengthen organizational effectiveness.

· Serve as a key HRIS company administrator and partner to global HR teams, leveraging technology to improve HR operations, reporting, compliance and data integrity.

· Partner with HR and operational leaders to ensure HRIS data accuracy globally, establish effective governance processes, and support local teams in maintaining timely and accurate employee records.

Compliance - 

· In collaboration with Legal and VP HR, ensure that HR processes, policies, recordkeeping, and forms are in compliance with regulations, country and local labor laws, and donor guidelines.

· Oversee policy, process and procedure documentation to ensure consistency, accessibility, and compliance across the organization.

· Conduct spot checks to employee files to ensure audit readiness and compliance; and provide training to HR team members responsible for maintaining documentation.

· Ensure compliance with the Vital global data retention policy for employee data and HR documentation.

· Identify and proactively mitigate HR operational and compliance risks through strong controls, monitoring, documentation practices, and partnership with local offices.

Employee Services - 

· Coordinate the development and maintenance of HR programs and tools, including policies and procedures, SOPs, manuals, management guidelines, and other HR infrastructure to support business units, proposals, and projects.

· Ensure all offices and employees hired through EOR arrangements have access to an HR Help Desk or equivalent support structure with timely communication, responsiveness, and follow-up.

· In consultation with the VP HR and General Counsel, and in coordination with HRBPs, manage complex employee relations matters in a balanced, fair, and objective manner using appropriate counseling, investigative, intervention, and mediation techniques.

· Serve as an internal consultant and facilitator to managers and employees in resolving employment and performance-related issues in collaboration with HR business partners as appropriate.

· In collaboration with the Director of Talent Management and HR Country Teams, ensure timely delivery of training to managers on HR operations, policies, systems, and practices; and support clear communication of Vital HR business practices to employees globally.

· Foster a service-oriented HR culture that emphasizes responsiveness, partnership, trust, consistency, and practical problem-solving across all global offices.

Qualifications:

Education - 

· Bachelor’s degree in Human Resources, Business Administration, Organizational Development, or a related field required.

· Professional HR certification such as SHRM-SCP, SPHR, CIPD, or equivalent international HR certification preferred.

Skills & Abilities - 

· Strong knowledge of global HR operations, employment practices, compliance requirements, and HR infrastructure across multiple countries and regions.

· Demonstrated ability to balance global organizational standards with local legal, cultural, and operational needs in diverse international environments.

· Strong relationship-building, influencing, and partnership skills, with the ability to establish trust and credibility across global offices and with leaders at all levels.

· High degree of diplomacy, cultural sensitivity, discretion, and sound judgment when managing complex and sensitive employee and organizational matters.

· Ability to proactively gather, assess, and synthesize information from multiple stakeholders and environments to identify operational or compliance risks and support informed decision-making.

· Strong project management and organizational skills, with the ability to manage multiple priorities and initiatives simultaneously in a fast-paced global environment.

· Excellent verbal, written communication, and active listening skills, including the ability to communicate complex HR concepts clearly and effectively to diverse audiences.

· Strong analytical and problem-solving skills with the ability to use people data and metrics to drive operational improvements and business decisions.

· Service-oriented leadership approach with a focus on collaboration, responsiveness, practical solutions, and continuous improvement.

· Strong facilitation, training, and coaching skills for managers, HR teams, and employees.

· High level of integrity and ability to manage confidential information with professionalism and discretion.

· Strong technology proficiency and ability to leverage HR systems and tools to improve operational effectiveness, reporting, workforce analytics, compliance, and employee experience.

· Fluency in English required.

· Knowledge of global HR operational best practices and employment lifecycle processes.

· Knowledge of compensation, benefits, employee relations, performance management, and policy administration practices.

· Understanding of change management principles and organizational effectiveness practices in global organizations.

Experience Required:

· Minimum of 15 years of progressive human resources experience, including significant experience in global HR operations, compliance, and employee services.

· Demonstrated experience supporting a complex, multi-country or global organization, preferably within the nonprofit, international development, public health, or mission-driven sector.

· Experience partnering with global offices and navigating varying labor laws, cultural norms, and operational practices across regions.

· Proven experience developing and implementing global HR policies, procedures, systems, and operational processes.

· Experience managing HR compliance, audits, employee documentation, and data governance in international environments.

· Experience overseeing compensation and benefits administration across multiple countries and/or employer-of-record (EOR) arrangements.

· Demonstrated experience managing complex employee relations matters and conducting or supporting investigations in collaboration with legal counsel and HR business partners.

· Experience leading or supporting HRIS optimization, system configuration, reporting, and data integrity initiatives; experience with UKG strongly preferred.

· Experience using HR metrics and workforce data to support operational planning and organizational decision-making.

Working Conditions and Physical Requirements:

· The position may involve up to 10% travel to various international locations, depending on organizational needs

· Ability/willingness to work across multiple time zones