Outreach caseworker jobs

Job Title: Pathways Advisor 
Salary: £17,500 (0.5 FTE)
Location: Midlands 
Contract Type: Part-Time, fixed term (2-years) 
Reports To: Regional Manager 
Service Area: The Skill Mill 
Place of Work: Remote with the expectation of some regional travel

About The Skill Mill 

The Skill Mill is a multi-award-winning social enterprise providing employment opportunities for young people aged 16–18 involved in the criminal justice system. We deliver environmental and community improvement projects that build skills, improve life chances, and reduce reoffending. 

Young people aged 16-18 will be employed by The Skill Mill for 6-months, working in small cohorts of four, under the direct supervision of a dedicated Supervisor. During this period, the programme integrates practical skills training, offering short courses and on-the-job instruction in areas like environmental management, construction, and recycling, using tools such as trimmers and lawnmowers. The goal is for participants to achieve recognized qualifications like the CSCS card and an AQA Level 2 qualification, all while receiving comprehensive support, in collaboration with youth offending services. 

Following the six-month employment phase, young people receive three months of dedicated support designed to facilitate their transition into new employment, training, or educational opportunities. This support includes individualised assistance with career development and job progression, practical aid such as creating action plans, crafting CVs, and practicing interview skills. Furthermore, The Skill Mill advocates for young people facing significant barriers to employment, ensuring they receive tailored guidance to secure their next steps. 

Purpose of the Role:

To support young people aged 16+, particularly those involved with The Skill Mill programme, by delivering tailored, person-centered pathways into education, training, and long-term employment. The postholder will act as a trusted advisor, helping young people overcome barriers, build confidence, and transition successfully into sustainable opportunities with partner organisation and local employers. 

Support for young people from the Pathway Advisor will begin in the 6-month employment phase, with liaison with the young person, Supervisors and Commercial Sales Manager, to begin to build relationships, understand aspirations and identify potential opportunities. 

After the 6-month employment phase, key support will transition from the Supervisor to the Pathway Advisor role, with 3-months of person-led support offered to prepare for, enter, and sustain further employment, training, or educational opportunities. Support will be tailored to each young person’s needs and is likely to be a combination of remote/ in-person throughout the 9-months. 
 

Key Responsibilities 

• Deliver intensive 1:1 employability and progression support to young people on The Skill Mill programme, focusing on post-placement career development, training and sustained employment outcomes.  

•  Work in partnership with Youth Justice Services and employer networks to identify and promote routes into education, apprenticeships, employment and volunteering.  

• Co-produce personalised action plans with young people, based on individual strengths, goals and support needs, reviewing progress and adapting interventions as required.  

• Provide practical employability support including CV development, interview preparation, job search guidance, and workplace readiness.  

• Build trusted, motivational relationships with young people using a trauma-informed and strengths-based approach.  

• Act as a key link between young people and partner organisations, including employers, training providers, FE colleges and specialist support services.  

• Advocate for young people with complex or multiple barriers to ensure equitable access to opportunities and remove systemic obstacles.  

• Maintain accurate records, track progress, and contribute to outcome reporting for funders and commissioners.  

• Promote equality, diversity, and inclusion, recognising barriers such as discrimination, offending history, housing instability and mental health needs.  

• Collaborate closely with Youth Justice caseworkers, internal teams, local authorities, and external agencies to deliver coordinated, wraparound support.  

• Stay informed on labour market trends, skills pathways, and funding opportunities to enhance progression options for young people. 
   

Person Specification 

Essential Criteria: 

• Experience providing employability and progression support to young people, with a focus on accessing education, training, and sustained employment. 

• Strong understanding of the challenges faced by young people with offending histories. 

• Excellent interpersonal and motivational skills, with the ability to build trust and rapport quickly. 

• Ability to design and deliver effective action plans that lead to employment, training, or further education outcomes. 

• Knowledge of local labour market, training providers, and employability services. 

• Proficient IT skills and ability to maintain accurate case records and outcomes data. 

• Ability to work independently and manage a dynamic caseload. 

• Commitment to equality, diversity and inclusion in employment and service delivery. 

• A flexible and collaborative approach to partnership working. 

Desirable Criteria: 

• Direct experience working with The Skill Mill or similar social enterprise programmes. 

• Lived experience of youth justice, care, or NEET pathways. 

• Knowledge of trauma-informed practice. 

• Experience collaborating with employers or brokering placements. 

• Knowledge of relevant legislation (e.g., safeguarding, GDPR). 

• Familiarity with case management systems or youth work platforms. 

• Qualification in careers guidance, youth work, or coaching. 

• Understanding of supported employment models (e.g., IPS, Youth Hubs). 
   

Additional Requirements:

• Enhanced DBS check required. 

• Willingness to work flexible hours, including occasional evenings/weekends. 

• Travel between partner sites or outreach locations may be required. 
   

How to Apply: 

The Skill Mill is an equal opportunities employer and welcomes applications from all suitably qualified individuals, regardless of background. 

To apply please send a CV and cover letter setting out your experience, qualifications and how you meet the requirements of the person specification.

Job Title: Pathways Advisor 
Salary: £17,500 (0.5 FTE) 
Location: South of England / London
Contract Type: Part-Time, fixed term (2-years) 
Reports To: Regional Manager 
Service Area: The Skill Mill 
Place of Work: Remote with the expectation of some regional travel

About The Skill Mill 

The Skill Mill is a multi-award-winning social enterprise providing employment opportunities for young people aged 16–18 involved in the criminal justice system. We deliver environmental and community improvement projects that build skills, improve life chances, and reduce reoffending. 

Young people aged 16-18 will be employed by The Skill Mill for 6-months, working in small cohorts of four, under the direct supervision of a dedicated Supervisor. During this period, the programme integrates practical skills training, offering short courses and on-the-job instruction in areas like environmental management, construction, and recycling, using tools such as trimmers and lawnmowers. The goal is for participants to achieve recognized qualifications like the CSCS card and an AQA Level 2 qualification, all while receiving comprehensive support, in collaboration with youth offending services. 

Following the six-month employment phase, young people receive three months of dedicated support designed to facilitate their transition into new employment, training, or educational opportunities. This support includes individualised assistance with career development and job progression, practical aid such as creating action plans, crafting CVs, and practicing interview skills. Furthermore, The Skill Mill advocates for young people facing significant barriers to employment, ensuring they receive tailored guidance to secure their next steps. 

Purpose of the Role:

To support young people aged 16+, particularly those involved with The Skill Mill programme, by delivering tailored, person-centered pathways into education, training, and long-term employment. The postholder will act as a trusted advisor, helping young people overcome barriers, build confidence, and transition successfully into sustainable opportunities with partner organisation and local employers. 

Support for young people from the Pathway Advisor will begin in the 6-month employment phase, with liaison with the young person, Supervisors and Commercial Sales Manager, to begin to build relationships, understand aspirations and identify potential opportunities. 

After the 6-month employment phase, key support will transition from the Supervisor to the Pathway Advisor role, with 3-months of person-led support offered to prepare for, enter, and sustain further employment, training, or educational opportunities. Support will be tailored to each young person’s needs and is likely to be a combination of remote/ in-person throughout the 9-months. 
 

Key Responsibilities 

• Deliver intensive 1:1 employability and progression support to young people on The Skill Mill programme, focusing on post-placement career development, training and sustained employment outcomes.  

•  Work in partnership with Youth Justice Services and employer networks to identify and promote routes into education, apprenticeships, employment and volunteering.  

• Co-produce personalised action plans with young people, based on individual strengths, goals and support needs, reviewing progress and adapting interventions as required.  

• Provide practical employability support including CV development, interview preparation, job search guidance, and workplace readiness.  

• Build trusted, motivational relationships with young people using a trauma-informed and strengths-based approach.  

• Act as a key link between young people and partner organisations, including employers, training providers, FE colleges and specialist support services.  

• Advocate for young people with complex or multiple barriers to ensure equitable access to opportunities and remove systemic obstacles.  

• Maintain accurate records, track progress, and contribute to outcome reporting for funders and commissioners.  

• Promote equality, diversity, and inclusion, recognising barriers such as discrimination, offending history, housing instability and mental health needs.  

• Collaborate closely with Youth Justice caseworkers, internal teams, local authorities, and external agencies to deliver coordinated, wraparound support.  

• Stay informed on labour market trends, skills pathways, and funding opportunities to enhance progression options for young people. 
   

Person Specification 

Essential Criteria: 

• Experience providing employability and progression support to young people, with a focus on accessing education, training, and sustained employment. 

• Strong understanding of the challenges faced by young people with offending histories. 

• Excellent interpersonal and motivational skills, with the ability to build trust and rapport quickly. 

• Ability to design and deliver effective action plans that lead to employment, training, or further education outcomes. 

• Knowledge of local labour market, training providers, and employability services. 

• Proficient IT skills and ability to maintain accurate case records and outcomes data. 

• Ability to work independently and manage a dynamic caseload. 

• Commitment to equality, diversity and inclusion in employment and service delivery. 

• A flexible and collaborative approach to partnership working. 

Desirable Criteria: 

• Direct experience working with The Skill Mill or similar social enterprise programmes. 

• Lived experience of youth justice, care, or NEET pathways. 

• Knowledge of trauma-informed practice. 

• Experience collaborating with employers or brokering placements. 

• Knowledge of relevant legislation (e.g., safeguarding, GDPR). 

• Familiarity with case management systems or youth work platforms. 

• Qualification in careers guidance, youth work, or coaching. 

• Understanding of supported employment models (e.g., IPS, Youth Hubs). 
   

Additional Requirements:

• Enhanced DBS check required. 

• Willingness to work flexible hours, including occasional evenings/weekends. 

• Travel between partner sites or outreach locations may be required. 

How to Apply: 

The Skill Mill is an equal opportunities employer and welcomes applications from all suitably qualified individuals, regardless of background. 

To apply please send a CV and cover letter setting out your experience, qualifications and how you meet the requirements of the person specification.

Are you someone who sees the person behind the problem - and wants to help them find a way through? Vineyard Community & Richmond Foodbank is looking for a warm, motivated Community Outreach Caseworker to join our team in Richmond, working alongside people facing some of life's toughest challenges.

This is a brand new role, created as part of our Five-Year Strategy, and it's an opportunity to shape something from the ground up. You'll carry out guest assessments and triage, develop personalised support plans, and work with individuals experiencing homelessness, mental ill health, financial hardship, addiction, and more - connecting them with the right support and walking alongside them on their journey toward stability and hope.

Based at our community centre in the heart of Richmond (a short walk from the train and bus stations), you'll also travel across the borough to our Foodbank satellite sites. You'll work within a supportive multi-agency framework, collaborating with colleagues, volunteers, partner organisations, and specialist services.

We're a faith-based charity with a strong commitment to dignity, hospitality, and person-centred care. You don't need to share our faith to join us - but you will need to be fully on board with our ethos and values.

What we're looking for: NVQ Level 3 or equivalent; experience in the statutory or voluntary sector supporting people with complex needs; strong communication and organisational skills; a calm, non-judgemental approach; and a genuine commitment to our mission.

What you'll get: A supportive, close-knit team; 5 weeks annual leave plus public holidays and a break at Christmas; a workplace pension with 5% employer contribution; and the satisfaction of doing work that genuinely changes lives.

Closing date: 12pm, Friday 17 April 2026. To apply, download an application form from our website 

Senior Caseworker – Pathways

Location: Disability Action & Advice Centre, 4, Waldegrave Road, Teddington TW11 8HT

Contract: Permanent, Full-time, 35 hours per week

Salary: £30,000 to £36,000 (depending on experience)

Ruils is run by, and for, Disabled people. We exist to remove the barriers that prevent Disabled people from living independent lives. Our vision is a society where all individuals have choice and control to live independently. We provide information, advice, advocacy, befriending and activities to our clients and their families.

Pathways is a specialised welfare advice service that provides information, advice, advocacy and representation for Disabled adults (over the age of 18) living in the Richmond Borough. We work with clients, supporting them to navigate the complex Housing, Benefits and Social Care systems. In this role, you would be providing information, guidance and advice to Disabled people and their families, enabling them to have more choice and control over their lives.

We are also part of a larger network of Disabled-led advice services. Working together, we have developed pathways for Disabled trainee case workers, collated data on Housing and Benefits issues and have fed into important consultations and campaigns.

This is a unique and rewarding opportunity for you to work one-to-one with clients to effect change, whilst also having a positive impact on the wider system.

We are looking for someone who:

• Will bring experience of supporting people with complex welfare, housing or social care issues.
• Is confident advocating on behalf of clients when needed.
• Has an understanding of the welfare benefits system, disability rights and the Social Model of Disability.
• Can break down complex information so it feels clear and manageable.
• Works in a calm, methodical way, keeping accurate records.
• Is compassionate, patient and values-driven.

Duties and Responsibilities:

• Provide timely and accurate advice on welfare benefits, housing and social care to support Disabled people to live independently.
• Analyse clients’ situations, identify solutions and guide them through complex systems, signposting where appropriate.
• Work with clients on a short to medium term basis, helping with referrals, forms, letters, appeals and navigating processes.
• Support clients to gather evidence and prepare for Benefit or Housing applications and appeals, ensuring deadlines are met.
• Attend key meetings and appeals with clients, advocating for them and helping them put their case forward confidently.
• Develop accessible information resources (guides, bulletins) to help clients navigate health, care, benefits and housing systems.
• Build and maintain strong relationships with partners, contributing to forums, campaigns and shared problem-solving.
• Provide supervision and support to trainee caseworkers, including induction, case file reviews and contributing to their development.

What we can offer you:

• A vibrant and interesting work environment – every day is different.
• An experienced and supportive leadership team.
• Training and development opportunities.
• Flexible working.
• Kind and caring colleagues who work as a team.
• A cycle to work scheme.
• An employee assistance programme (EAP).

We operate a Guaranteed Interview Scheme. We will guarantee an interview to all Disabled applicants who meet the essential criteria for the post. Please state in a cover letter if you wish us to consider you for this Guaranteed Interview Scheme.

A full Job Description and Person Specification can be downloaded below. To apply, please visit our recruitment page via the ‘Apply’ button

Closing date: 17 April 2026.

Interviews: 19 May 2026 (face-to-face).

Are you passionate about delivering innovative services to support  women who street sex work in Bristol? We are looking for an inspiring leader who can apply excellent service and people management skills, and who can build partnerships to achieve the best outcomes for One25’s service users.

One25 works with women who are trapped in street sex work, supporting them to move from crisis and trauma towards independence in the community. It is a highly respected charity working with some of the most marginalised women in Bristol.

We do this through our night outreach service which is a lifeline for nearly 200 women on Bristol’s streets. Our Health Hub provides vital support for women to access health services and healthcare professionals. Our caseworkers offer intensive one-to-one care in any area of need: from support in court to finding somewhere safe to live.

One25 are recruiting a part time Service Manager to join a dedicated and passionate team who deliver high quality services to women. The successful applicant will oversee management of the health hub service and group work activities and work collaboratively with other service managers to support the delivery of and connection between One25’s van outreach and casework services. You will support a team of specialist case workers to deliver one-to-one support to women as well as working closely with dedicated volunteers within services.

I feel incredibly inspired by working at One25, alongside an amazing team and incredible women. I envisage that I will be working at One25 for many years to come; it is such a wonderful place to be. – Current Manager at One25.

We are looking for someone who is creative, values-led, solutions-focused and who is passionate about providing trauma informed support to women who experience multiple disadvantages.

We value and prioritise the wellbeing of our team and offer external supervision and reflective practice alongside a variety of benefits and practices that aim to cultivate a trauma-informed environment.

One25 is committed to being an inclusive workplace that represents the diversity of the communities we serve. We actively encourage applications from candidates with diverse backgrounds and experiences. We particularly encourage applications from across the global majority, LGBTQ and disability groups, and those who have lived experience of multiple disadvantages as these groups are underrepresented within our workforce.

As part of our efforts to increase ethnic diversity in particular, we are taking positive action under the Equality Act 2010 (Section 159). We will guarantee an interview to applicants from global majority backgrounds who meet the essential criteria for the role.  Applicants are therefore asked to ensure they complete the Equalities Form when submitting their details in order that their application can be considered appropriately. Please refer to One25’s Recruitment Data Privacy Policy for more information.

We are happy to discuss any reasonable adjustments individuals may require once in post, but also during the application and interview process to make it as inclusive as possible. This could include (but is not limited to) different ways of applying, sharing interview questions in advance, or allowing more time for tasks during the interview.

Occupational Requirement

This post is open to women only, as permitted under Schedule 9, Part 1, of the Equality Act 2010. Following the recent Supreme Court judgment, this part of the Equality Act now means we may only consider applications from women who were assigned female at birth for this role. We welcome applicants to get in touch with us if they’d like to discuss this further.

Enhanced DBS disclosure will be required. 

Benefits:

• External supervision and reflective practice to support your mental wellbeing and professional development
• Generous leave allowances: 33 days holiday inc. bank holidays; additional holiday linked with length of service, 2 days wellness leave; up to 13 additional days’ time off in lieu; plus, additional time off on any working days that fall during the Christmas and New Year closure.Option to join the 4 Day Week pilot following successful completion of probation period (work 20% less for the same salary)
• Enhanced company sick pay
• Enhanced maternity, adoption and paternity/partner pay
• Access to Employee Assistance Programme
• Access to HSF Health Plan
• Mental Health Champions
• Reflective practice sessions
• Cycle Scheme
• Opt-out pension scheme.

One25 are currently trialling a 4 Day Week. This means that staff work 20% less for the same salary following a successful probation period. It is a pilot and a decision about its continuation will be taken in May. With this in mind, we are highlighting it as a potential benefit, but not guaranteed.

Hours: 22.5 hours per week over 3 days (days to be negotiated). Service Managers are required to complete a monthly van outreach shift (evening/night hours which can be taken back as TOIL) and to participate in the evening on-call rota (typically once every few months).
Salary: £22,866.55 per annum (£38,111 FTE)
Contract: Permanent
Location: St Pauls, Bristol
Applications by: 9am Monday 20 April 2026
Ask Us Anything session: 10am Wednesday 15 April 2026
Interviews: Currently scheduled for 30th April 2026.
Start Date: As soon as possible

For over 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers. We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving.

By working for FEC, you will become part of a vibrant team living the charity’s values: Expert, Supportive, Passionate, Open and Honest, Resilient, and Collaborative.

Brief role description 

NOVA provides trauma-informed, person-centred support to UK Armed Forces veterans who are at risk of, or already in contact with the criminal justice system. NOVA operates across England (as Op NOVA), Scotland and Wales. We are now developing the service in Northern Ireland.

The Caseworker for NOVA Northern Ireland will manage and support a caseload of veterans, providing emotional and practical support across a range of factors including mental health and wellbeing, social stability, housing and employability. They will be working in collaboration with local partners to reduce reoffending.

The Caseworker for NOVA Northern Ireland will work in the community, in partnership with the Police Service of Northern Ireland (PSNI), the Probation Board for Northern Ireland (PBNI) and other local partners to provide support to veterans at all stages of the justice pathway: pre-arrest, point of arrest, court process, custody, and transition back into the community.

Please note this role is on a 3-years Fixed Term Contract.

Interested? Want to know more about the Charity? Check our website.

Eager to know more about the role? Have a look at the Job Description: Job Description - Caseworker NOVA Northern Ireland.pdf

What’s in it for you? Check out our Benefits.

Have we convinced you to apply? If so, submit your CV and Covering Letter by Friday, 17 April 2026.

Got questions about the role? Get in touch with the People Team.

Please note: 

Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. 

If you are an internal applicant, please ensure you have made The People Team aware before applying. 

We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process. 

We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.

#LI-DNI

Since 1899, Birmingham Settlement has been working to create opportunity and choice – connecting and empowering people through action, activities, and shared learning to build and sustain wellbeing for all.

Debt & Welfare Benefits Adviser

 Salary: £30,000 pa

35 hours per week, 25 days A/L + contributory pension scheme

Birmingham Settlement has an opportunity to join our Money Advice Team as an experienced Debt & Welfare Benefits Adviser.

As an experienced Debt & Welfare Benefits Adviser you will already have a background in providing effective, high-quality debt and welfare benefits advice to a wide range of clients in differing circumstance.

Based at our Newtown office with outreach work in other areas of the city, you will be adaptable with excellent communication skills, flexibility, and the ability to manage your own workload.

You will be joining a long established and professional Money Advice Team providing specialist advice with a holistic approach that covers all areas of debt and welfare benefit along with training to build and continually improve money management and financial capability.

 This is a great opportunity to join a progressive charity making a real difference to people’s lives – see our website 

 For an informal discussion about the role call Theresa Gniadkowski 

PREVIOUS APPLICANTS NEED NOT APPLY

For an application pack visit our website or email us or write to Human Resources, Birmingham Settlement Sports & Community Centre,  600 Kingstanding Road, Kingstanding, Birmingham, B44 9SH.

 Closing date for applications: Thursday 30th April 2026 at 5pm

Interviews: Friday 8th May 2026

  Birmingham Settlement is committed to Equality of Opportunity and welcomes applications from all sections of the community. Registered charity number 517303

Citizens Advice Surrey Heath (CA-SH) is an independent local charity and a company limited by guarantee.

We provide free, confidential, impartial, and independent advice and information for the benefit of the local community, to exercise a responsible influence on the development of social policies and to ensure individuals do not suffer through lack of knowledge or an inability to express their needs effectively.

The Role

Reporting to the Chair of the Trustee Board, the Chief Officer

● Is responsible to the Trustee Board for the management and leadership of Citizens Advice Surrey Heath.

● Represents Citizens Advice Surrey Heath to funders, partners and stakeholders.

● Ensures the delivery of a high quality, impartial and confidential service, utilising both paid staff and volunteers.

● Is responsible for the continuing funding, planning and financial management of the service.

● Represents the organisation in Surrey Heath and contributes to the overall provision of strategic advice services in the borough.

In particular, the priorities for the Chief Officer in 2026 will be to

● Manage CA-SH’s external relationships, with our funders and the Surrey Heath community generally, to ensure satisfaction with the delivery of current projects.

● Build on the current income base, in terms of increased existing project budgets, new projects, and diversifying the income base.

● Explore opportunities to potentially integrate with other local Citizens Advice in Surrey to ensure long-term sustainability and strengthen our impact, in line with the new Unitary Authority structure.

The role requires working closely with the Operations Manager, who will be responsible for staff, volunteers, and, generally, the internal CA-SH operation.

Person specification

Essential

1. Understanding of the voluntary sector and, in particular, knowledge of the strategic and policy environment in which the advice sector, and particularly Citizens Advice operates.
2. Proven ability to devise and implement strategic development and resource plans, particularly in the area of service development, staff development and the management of change.
3. Demonstrable track record of successful income generation and diversification, through promoting services, fundraising, and other activities.
4. Proven track record of devising funded projects, setting them up for delivery and delivering them against agreed targets.
5. Proven ability to lead, motivate and contribute to a team.
6. Demonstrable track record of financial management and budgetary control.
7. Effective communication and presentation skills in person and in writing, to include researching and interpreting complex information and producing clear verbal and written reports, both internally and externally.
8. Proven ability to earn and maintain the trust of stakeholders.
9. Track record in project management.

Desirable

1. Understanding of, and commitment to, Citizens Advice aims, principles and policies.
2. Broad understanding of the operation of local and national government, and the administration of public and legal services, including an understanding of commissioning.
3. Demonstrable ability in people management, particularly in the voluntary sector.
4. Ability to create a positive working environment in which equity and diversity are well managed, and staff are empowered and motivated to do their best.
5. Ability to communicate and work well with a governing body.
6. Track record of managing ICT in a working environment, including ICT business planning, managing information and supplier relations.
 

Staff Benefits

● 6% Employer Pension Contribution
● A company that is committed to its employees, valuing their knowledge, creativity, and flexibility
● Flexible, hybrid working
● Free parking
● Ongoing personal training and development
● The chance to work with amazing people and a nationally recognised charity.